岗位职责/职位描述
Oversees and directs all aspects of the hotel operational departmentswhich include: Front Desk Service, Food & Beverage/Kitchen, Housekeeping,Engineering, Security, Fitness Centre and other relevant operating departments. Ensures these departments are well run byfocusing on the following aspects: Maximization of revenues and profits,minimization of operating costs, implementation and follow up of servicestandards/team member training. Ensureshighest levels of customer satisfaction.
负责监督导和指导酒店的运营部门包括前厅，餐饮/厨房，客房，工程，安保，健身中心及其他相关的经营部门。确保这些部门在以下几个方面的正常运营：收入和利润的最大化，运营成本最小化，实施和监督服务标准/团队成员的培训。确保顾客满意度维持在最高水平。
To support the overall strategic management of the hotel by establishingeffective working relationships with senior colleagues: in particular, the GM, DBD, FC& HRD.
通过和管理层建立良好的工作关系来支持酒店的管理战略，尤其是和总经理，商务发展总监，财务总监和人力资源总监。
Fully contribute to the design of the hotel’s business strategy.
全力关注酒店的经营战
Actively participate in the keymanagement issues in the property (Capital projects,refurbishment, training, customer service).
积极参与酒店内的管理核心项目。（固定资产，装修改造，培训和对客服务）
Ensure that costs are controlled in a detailed and structured manner.Analyze costs on a monthly basis and prepare action plans (Cost per occupiedroom, food cost; beverage costs; payroll including overtime; other expenses;other outsource labor or services).具有细节的成本控制方法。每月分析成本并制定行动计划(每间占有房的成本，食品成本，酒水成本，工资包含加班，其他花费，小时工和外包服务)。
To manage all the direct reports (e.g. Chef, F & B Outlet Managers,Housekeeper, Front Desk Manager, Banqueting Manager, Chief Engineer) in aprofessional and motivating fashion.用专业的和激励的方法管理直接管理范围内的团队。（如：厨师，餐厅经理，管家，客户经理，宴会经理，总工程师）
Prepare yearly budgets in conjunction with GM/CD/FC/HRD for- revenue;FF&E; manning; capital expenditure; costs and expenses.与GM/CD/FC/HRD共同制定年度预算 – 收入，固定资产，人员，大额项目，成本和花费。Review and approval of all expense accounts for Operations Team.审核和批准营运部门的所有花费。
