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  • 招聘专员

    5千-6千
    广州 | 1年以上 | 大专 | 提供食宿

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    • 提供食宿
    • 五险一金
    • 绩效奖金
    • 年终奖
    • 带薪年假
    • 关爱基金
    • 带薪病假
    • 结婚礼金
    • 生日礼金
    • 技能培训
    国内高端酒店/5星级 | 100-499人
    发布于 05-27
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    【岗位职责】 1、深度理解企业战略、业务及产品,搭建战略人才供应链; 2、负责【岗位需求梳理】到【人才入职发展跟进】的招聘全闭环,为招聘结果和质量负责; 3、负责招聘渠道的开发和管理、雇主品牌建设工作; 4、定期统计分析招聘数据,基于数据分析诊断招聘问题及提出解决方案,提升招聘效率; 5、负责招聘体系的建设与完善,把控和优化招聘流程; 6、完成上级领导交办的其他工作事项。 【岗位要求】 1、大专及以上学历,有过相关的工作经验; 2、学习能力强,熟悉各类面试技巧、数据报表处理分析; 3、具备良好的跨部门沟通协调能力。 【上班时间】 8:30-18:00(中途休息1个钟)月休4-5天(不含法定节假日)
  • 广州 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 员工生日礼物
    • 年度旅游
    • 包吃包住
    • 地理位置优越
    • 人性化管理
    • 岗位晋升
    • 年终奖
    国际高端酒店/5星级 | 500-999人
    发布于 05-27
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    1.    Review arrival information on a daily basis; VIP, Regular guest, Groups, special requests, etc. Follow up with Housekeeping,Room Service and other concerned departments. 2.    Responsible for correct registration procedure; registration card, room allocation, credit policy, etc. 3.    Maintain good working relations with all departments, especially Housekeeping and Reservations. Checks discrepancies and out-of-order rooms, to ensure correct room status at all times 4.    Responsible for correct handling of cash and cheques, credit cards, foreign currencies, vouchers and invoices 5.    Responsible for correct handling of safe deposit boxes 6.    Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges 7.    Responsible for correct check-out procedure following hotel’s policies and procedures 8.    Responsible for reservations, changes and cancellations when Reservation Office is closed 9.    Handle claimed reservations and turn-away according to Sheraton’s policies and procedures 10.  Report to management on deficiencies and irregularities noted in the operation 11.  Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc. and ensures GSA’s knowledge of the same 12.  Responsible for correct selling status in the Reception at all times, by close liaison with Reservations Complete the Scanning and sending guest` s ID/Passport information by shift according to the policy by local PSB. 13.  Complete the scanning and sending guest`s ID/Passport information by shift according to the policy by local PSB. Ensure all CO guest`s data was check out in PSB system upon departure day . 14.  Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Guest Service Manager or Front Office Manager if needed 15.  Assist in preparing staff schedules, ensuring adequate staffing to meet business demands 16.  Assist in preparing payroll information on the due dates, to ensure correct payments 17.  Maintain good knowledge of all corporate programs, ensure GSA’s knowledge of these programs 18.  Maintain good knowledge of the Preferred Guest program, ensuring correct handling, prepares reports and actively participates in enrolling new members 19.  Assist in resolving accounting matters; disputes, missing back-ups etc 20.  Ensure that all guest comments are logged and forwarded to the Front Office Manager 21.  Be familiar with SGSS standards and is guided in daily work by these. Monitors staff performance continuously in this respect 22.  Assist in departmental training and assessments 23.  Be alive to new ideas and system which could benefit the department and hotel 24.  Assists in departmental training plan 25.  Deliver high quality service to guests 26.  Ensure guest needs and reasonable requests are met 27.  Seek opportunities to continually improve guest service 28.  Identify VIP, member, regular and long staying guest, develop rapport to offer personalized service and assistance 29.  Take appropriate action to resolve guest complaints 30.  Promote the hotel and Sheraton product and service knowledge in order to explain services and facilities to guests 31.  Ensure a high lever of cleaning is maintained in your work area 32.  Responsible for distributes daily work 33.  Ensure the sharing and follow up of the FD mail box properly.  34.  Guard hotel secrets 35.  Abide by the Sheraton Guest Satisfaction System (SGSS). 36.  Abide by the Hotel’s Policies and Procedures, Sheraton Code of Business Conduct and the hotel’s Associate Handbook. 37.  Handle cash, Pool House Bank , cheques, credit cards, bills, overages/shortages in accordance with hotel and Marriott policy compliance. Follow all company policies and procedures. 38.   Carry out other tasks as directed by your supervisors. 1.  上岗前查看当天抵店客人信息,包括贵宾,万豪国际集团优先顾客,团队预订及其它相关的特殊要求。及时将相关信息通知客房部和送餐部及其它相关部门 2.  负责正确使用登记程序、填写登记卡、房间分配、信用方针等 3.  与所有部门保持良好的协作关系,特别是客房部与预订部。检查房态差异报告以及维修房状态,确保随时保持正确的房间状态信息 4.  负责正确处理现金和支票、信用卡、外币兑换业务、付款凭证以及发票 5.  负责正确处理保险箱业务  6.  负责团队抵店前的准备工作,确认团队总帐单以确保正确收款 7.  负责遵守酒店政策与服务程序,正确完成客人离店手续 8.  负责预订部下班后的预订服务、预订变更及取消预订 9.  根据喜来登原则与服务程序处理无法发现预订与超预订时婉拒服务 10. 向上级报告饭店在营业中存在的不足与缺陷 11. 熟悉房费、折扣、包价、饭店设施和特殊活动等相关知识,同时确保接待员正确掌握 12. 与预订部保持紧密联系,确保前台始终处于正确销售状态 13. 严格按照当地公安机关的要求做好入住客人证件扫描和上传。确保每日退房的客人资料要在PSB系统中退房。 14. 确保迅速、正确记录与解决客人投诉,尽量避免客人带着不满意离开饭店。必要时征求宾客服务经理或前厅部经理帮助 15. 负责准备员工排班表以确保有足够员工满足运作需要 16. 负责在指定日期准备工资信息报告以确保正确支付员工工资 17. 熟练掌握饭店所有合作促销计划,同时确保接待员熟悉掌握 18. 熟悉万豪国际集团优先顾客计划,确保正确处理、准备报表以及积极参与发展新会员 19. 协助解决财务问题,包括有争议的帐目问题及丢失的信息备份等 20. 确保记录所有客人意见,并向前厅部经理汇报 21. 熟悉喜来登顾客满意标准并贯彻于日常工作中。不断监督员工在这方面的表现 22. 协助部门培训与评估 23. 鼓励有利于部门与饭店发展的意见与系统 24. 协助制定部门培训計划 25. 向客人提供优质服务 26. 确保客人需求和合理要求被满足 27. 通过记录客人的评论并以此为实践,不断寻找机会提高对客服务水平 28. 确认贵宾,万豪国际集团优先顾客、常规以及长住客人。建立良好关系并提供个性化和超值服务 29. 采取合适的行动解决客人的投诉 30. 通过不断向客人介绍饭店服务与设施,从而促销饭店与喜来登的产品与服务 31. 确保所在工作区域的高度整洁 32. 分派下級做其他工作 33. 确保前台邮箱所受到的信息被很好的传达及跟进。 34. 保守饭店机密 35. 在工作中遵循喜来登对客服务满意标准(SGSS) 36. 遵守饭店的工作政策及程序,遵守喜来登的商业行为规范以及员工手册中的条款。 37. 按照酒店万豪政策合规处理现金、备用金、支票、信用卡、账单、长短款等,遵守所有公司政策和程序。 38. 在上级指导下执行其它任务
  • 广州 | 1年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 双休
    国际高端酒店/5星级 | 100-499人
    发布于 05-27
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    岗位职责 1.在人力资源总监的管理下工作,负责酒店人力资源招聘事宜。 2.与招聘人才市场和酒店管理学校保持良好的联系。 3.及时更正和发布内部和外部的广告信息。 4.为员工的询问提供准确而正确的回答及解释。 岗位要求 1.良好口头及书面沟通技巧。 2.熟悉掌握工资、聘用及福利管理技巧。 3.与所有员工保持良好关系,在任何时候保守员工及客人的机密。 4.至少一年相关人力资源管理经验。
  • 前台领班

    4.2千-5千
    广州 | 1年以上 | 大专 | 提供食宿

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    国际高端酒店/5星级 | 100-499人
    发布于 05-27
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    营运管理 Operational §  协助前厅副理确保部门按照既定的理念顺畅运作,并始终提供礼貌、专业、快捷、灵活的服务。 Assists the Assistant Manager – Front Office in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times. §  在日常运营中与客房部及其他各部门保持紧密的联系。 Liaises with Housekeeping and other related departments on daily operations. §  礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found. §  与客人建立并保持良好的宾客关系。 Establishes a rapport with guests, maintaining good customer relationship. §  确保严格遵守收银及信用卡程序。 Ensures that the cashiering and credit procedures are strictly adhered to. §  与客房部配合,确保严格执行既定的清洁计划。 Organises and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to. §  确保正确处理所有客人的留言、邮件、传真及包裹。 Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly. §  确保按照部门运营手册的要求为客人办理入住及离店手续。 To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements. §  确保以正确的方式处理客人的信息及文件,以确保客人信息的机密性。 Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information. §  确保不将客人的房间号提供给未被授权的人员,最大限度地确保住店客人的安全。 To ensure that guest’s room number is not given to unauthorised person as to ensure maximum security for the in-house guests.                           行政 Administration §  维护前厅的日志。 Maintains the Front Office Daily Log Book. §  及时提交所有客人/员工事件报告。 Submits all guest/associate incident reports. §  依照酒店的“失物招领”程序,处理并上报“失物招领”物品。 Handles and reports “Lost and Found” items according to Hotel’s “Lost and Found” procedure. §  确保所有管理层需要的报告都按照已定的程序被准确完成及处理。 Ensures all reports required by the authority are accurately completed and handled according to the set procedures.     薪资和生产力管理 Payroll & Productivity Management §  通过在整个部门内建立灵活的员工编制,实施高效的薪资管理/资源分配。 这将依据一个灵活的员工基数(全职员工和临时工)、多技能及多任务的原则。 Exercises efficient Payroll Management/Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §  指导下属确保生产力水平满足凯悦设计标准和凯悦酒店集团房务部营运手册的要求。 Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Rooms Operations Manual requirements. §  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资,确保所有设备的优化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §  确保新技术和新设备的使用,“灵活处理工作”的同时提高生产力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system.   人员管理 People Management §  协助引导前厅员工在工作中遵循经营、财务及行政管理的理念,确保员工掌握多项技能并承担多项工作。 Assists in the development of Front Office associates to work following the operational, financial, administrative philosophies and ensuring associates are multi-skilled and perform multi-tasks. §  通过参与管理,根据酒店制度和程序以及相关适用法律,对所有前厅员工进行紧密督导。 Through hands-on management, supervises closely all Front Office associates in the performance of their duties in accordance with Policies & Procedures and applicable laws. §  给具备能力和资源的员工委派适当的工作和责任,在培养和发展员工的同时确保营运标准和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  拥护和支持酒店的培训精神和以人为本的管理哲学,并和前厅部副经理、前厅部经理、进修及培训发展部经理、部门服务教练密切合作培养和发展员工。 Embraces and supports the Training initiatives and philosophies of the company and works closely with the Assistant Front Office Manager, Front Office Manager, Learning and Development Manager and Room service coach for the development of his/ her subordinates as well as self-development. §  发展及协助针对提高技能和知识的培训活动。 Develops and assists with training activities focused on improving Front Office associates’ skills and knowledge. §  确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §  监督员工士气并提供工作表现及发展的反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §  进行员工年度表现发展评估,提供真实和准确的回馈。 Conducts annual Performance Development, providing honest and appropriate feedback. §  将指导原则及核心价值有效地传达给所有层级的员工。 Effectively communicates guiding principles and core values to subordinates.   总则 General §  确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  确保部门的服务一贯按照部门营运手册的标准,高效、一致和礼貌的完成。 Ensures services provided by the Front Office associates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual. §  按要求出席所有会议并作出贡献。 Attends and contributes to all meetings as required. §  确保所有员工始终提供礼貌和专业的服务。 Ensures all Guest Service Agents provide courteous and professional service at all times §  礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  确保前厅员工按照政府部门的要求执行所有程序。 Ensures all Front Office associates adopt and practice all procedures as required by the Government bureaus. §  对当地环境具有扎实及最新的了解,如城市的餐厅、购物区。 To have a sound knowledge of the local environment such as restaurants and shopping areas within the city. §  了解关于员工及行业关系的法律、法规,理解并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  积极参与员工福利、安全、发展及健康的活动,并给予建议、咨询和真实、恰当的反馈。 Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §  确保所有宾客服务员准时到岗。 Ensures all Hosts report for duty on time. §  确保所有宾客服务员始终有高标准的个人形象和仪容仪表。 Ensures all Hosts maintain a high standard of personal presentation & grooming at all time. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  始终展现负责的管理和行为,并以积极的形象代表酒店管理团队和凯悦酒店集团。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation. §  根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
  • 广州 | 1年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 管理规范
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    服务式公寓 | 50-99人
    发布于 05-23
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    岗位职责: 1:查看交班记录,了解上一班的移交事项,并负责处理。 2:熟悉预定资料,了解客情,尤其要记住即将来店的长住客的相关资讯,并分享给其他部门同事。 3:熟悉公寓有关的各项客房销售政策,向来店宾客推荐客房,努力创造最好的经济效益。 4:熟悉前台各项业务与技能,做好对客服务。 5:熟练掌握公寓内信息,提供准确的问询服务。 6:负责为下榻公寓的宾客办理入住登记手续,以及做好访客登记手续。 7:负责客房钥匙管理和发放工作并严格执行验证制度。 8:制作有关报表,为其他部门提供准确的信息。 岗位要求: 1:大专以上文化程度,有同岗位工作经验1年以上。 2:性格开朗,有良好的沟通能力与较强服务意识 3:形象气质良好。
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