§  Establishes and maintains strong relationships with the established clientele and constantly explores new business opportunities. 建立并维持良好的客户关系并且不断的开发新的生意机会 §  Liaises and works closely with the related operation departments ensuring guests requests and expectations are being met. 与相关的运作部门保持紧密的合作，确保按客人的需要提供准确的服务 §  Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.  If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner. 礼貌和有效率的处理所有客人和内部员工的投诉及询问。如果不能立刻处理该问题或投诉，将确保及时的进行后续跟进工作 §  Maintains positive guest and colleague interactions with good working relationships. 保持与客户以及同事之间积极良好的工作合作关系 §  Maintains the database and assists the Marcom and Sales departments with e-mail blasts for special promotions and events. 收集更新悦膳卡数据库并与公关部及销售部以邮件形式发送酒店以及中餐厅活动信息 §  Is well organized by creating separate files for each upcoming event or promotion. 对于每个即将举办的活动或者推广，始终确保销售文件和系统信息的准确性和有效性 §  Maintains complete and supported records of all agreements for in-house events. 对于酒店举办的活动保有完整的记录 §  Establishes an efficient trace file to ensure that all business booked is properly tracked. 建立有效的文件管理体系，确保所有的预定能有效的跟进 §  Provides accurate reporting of business booked to the Assistant Directors of F&B as well as to the outlet managers. Sends out daily overviews on upcoming events. 要及时把新的预定报告给餐饮副总监及餐厅经理,每天定时发布餐饮预定信息