【职责内容】 职责说明： 1、组织管理美容院或者美容会所的日常运营工作，管理店内的美容师、美体师等。 2、与区域美导协同工作，负责与代理商的协调沟通，协助代理商进行目标店的销售管理工作。 3、对本店的营业业绩、服务质量以及顾客满意度负责。 职位要求： 1、热爱美容行业，具备一定的美容管理经验。 2、良好的语言表达能力，沟通协调能力。 3、性格开朗思维敏锐，能承受工作压力。 4、美容基础知识扎实，熟悉多种美容技术以及美容护肤产品。

【职责内容】 职责说明： 负责拓展、跟进、维护所辖区域内的市场销售网络，负责开发加盟商、区域代理，贯彻与执行公司销售政策。 职位要求： 1、熟悉专业线品牌的市场操作，拥有高端项目专业线美容行业同等职位3年以上的从业经历； 2、熟悉专业线市场的销售行为，善于沟通，擅长各种会议的操作与促销方案的制定；

【职责内容】 职责说明： 负责各种招商会、终端会、培训会等区域市场会议的组织和操作，配合做好区域市场的推广、促销以及招商工作。 职位要求： 1、有8年以上的美容化妆品行业工作经验，对化妆品会务营销流程熟悉，组织策划过各种主题会议； 2、具有大型会议的组织策划能力，能独立完成推广会、终端会的策划与执行，优秀的文案撰写能力，适应出差，有主持经验者优先； 3、能带领团队完成各项大型招商、终端、培训会等目标任务。 4.做过高端项目者优先

【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 3、在所负责的市场区域内，监视和报告市场及竞争者的情况。 4、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 5、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 6、主动参与，完成各种销售报告。 7、管理客户档案数据库，及时更新客户档案。 【岗位要求】 1、大专以上文化程度，酒店管理相关专业，有酒店前厅、销售、公关等工作经验。 2、性格坚韧，思维敏捷，对销售工作有较高的热情，热爱生活。 3、具备较强的学习能力和优秀的沟通能力。

【岗位职责】 1、负责酒店各类设施设备的日常维修、保养及故障排除，包括但不限于水电系统、空调系统、管道系统、门窗锁具等。 2、定期检查酒店公共区域及客房的设施状况，确保设备正常运行。 3、及时响应各部门的维修需求，快速解决突发性设备故障。 4、协助完成酒店小型改造工程及设备安装工作。 5、做好维修记录，定期提交设备维护报告。 6、负责酒店节能降耗措施的落实与改进。 7、配合其他部门完成相关应急维修工作。 【岗位要求】 1、具备3年以上酒店或相关行业维修工作经验，熟悉酒店各类设施设备。 2、掌握基本的水电维修、木工、油漆等技能，能独立完成常见维修任务。 3、持有相关职业资格证书（如电工证、焊工证等）。 4、具备较强的安全意识和责任心，能严格遵守操作规程。 5、身体健康，能适晚班工作制及应急加班。 6、具有良好的团队协作精神和沟通能力。 7、能熟练使用常用维修工具及检测设备。

①中餐厅主管 1、Quality: Ensure complete guest satisfaction as top priority at all times. Be responsible      for the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the roster. 质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告 2、Heath and Safety: Understand fully all emergency evacuation procedures. Ensure a high standard of hygiene and cleanliness with regard to safety is maintained at all times. Ensure that all food operating equipment and linen is stored securely in the correct location. 健康和安全: 完全了解所有紧急程序, 坚持高标准的卫生和整洁, 保证所有的物品存放在安全和正确的地方。 3、Communication, Training and Development: Assist the Outlet manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic. Be completely conversant with all items and services available within the entire Hotel. 交谈，训练和发展: 提醒经理合作的归纳，训练，劝导和发展. 进行餐厅推销. 处理每天的训练.精通物品和服务能力在餐饮部。 4、Financial: Maintain a cost conscious attitude. Monitor changes to the volume of business and react accordingly. Monitor restaurant reservations and booking ensuring they are recorded and processed according to established outlet procedures. 财务: 保持价钱意识的态度, 控制生意的影响和起伏,控制餐厅的预约确保是按适当的步骤进。

1、Ensure at all times maximum guest satisfaction through personal recognition to all guests along with A|CLUB members, VIPs, and repeat guests,  and prompt cordial attention from arrival through departure 确保最大限度上满足客人的需求，A|CLUB会员及重要贵宾从到达至离开酒店期间，为客人提供个性化服务，使客户满意。 2、Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. 随时以友好的态度与客人打招呼，为客人提供帮助，尽量称呼客人的姓名。 3、 Meets and escorts arriving VIPs and bids farewell upon their departure. 迎接并陪同抵达的重要客人办理入住，在客人离店时应向客人道别。 4、Provides courteous and efficient service and if possible complies with every guest request. 如果有可能对每位客人提出的每一个要求都要提供礼貌和高效率的服务和帮助。 5、Greets guests in a courteous and friendly manner. 礼貌友好的问候客人。 6、Escorts guests from the main entrance to the reception counter for registration. 从正门陪同客人到前台登记。 7、Shows guests up to their rooms and explain the facilities the hotel provides. 引领客人到房间并向客人介绍酒店的设施。 8、Offer to do their flight reconfirmation, changes or new bookings. 为客人提供机票再确认，更改或预订机票的服务。 9、Reports immediately any guest complaints to the Duty Manager 及时向值班经理报告客人的投诉。 10、Issues fruits baskets and other amenities 赠送果篮或其它用品。 11、Must be able to provide guests with any information pertaining to functions, tours, ticketing arrangements, general information on flights, bus, ferry and train schedules, special happenings in town and activities of the hotel in particular. Full attention must be given at all times. 必须能够向客人提供酒店各种附属功能，旅游、票务，航班、公交、客船、火车时刻表及概述，所在城市特别事件及酒店组织的特殊活动。必须随时给予客人足够重视。 12、Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way. 通过最恰当的途径，尽可能地向客人提供最优质的服务和最新、最准确的信息。 13、Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel. 为酒店保持良好的声望并帮助酒店增加收入。

·       Responsible for employee training, ensure at least 3 hours of training for each employee every month, including service skills, food knowledge, beverage knowledge and skills on how to handle customer complaints           负责员工培训，确保每个月至少为每位员工做3小时的培训，包括服务技巧、食品知识、酒水知识及如何处理客人投诉的技巧。 ·         Make business strategy according the market trend to achieve the budget. ·         能够根据市场变化趋势制定营销策略以达到预算收入。 ·         Responsible for all the ADD  Restaurant food related areas operational points and standards ·         负责全日餐厅食品相关区域操作点和标准。 ·         Attends daily meetings with Executive sous Chef and ensures relevant information is relayed on to all department ambassadors. ·         和行政副总厨出席日常会议并确保相关信息传递给部门大使。 ·         Responsible to the standards and the quality / presentation of food for all ADD menu ·         负责所有负责全日餐厅各小部门的食物标准和质量/摆盘展示。 ·         Conducts daily Kitchen briefing ·         开展日常的厨师短会。 ·         Reports directly to the Executive sous Chef ·         直接向行政副总厨汇报工作。 ·         Provides functional assistance and direction to the kitchen operation. ·         为厨房操作提供功能性的帮助和方向。 ·         Ensures operation is running smoothly at all times ·         确保操作过程一直平稳运行。 ·         Has high knowledge of all preparation concerning ingredients, cooking techniques and presentation of international cuisine. ·         熟练掌握厨房所有领域有关食材的准备工作,烹饪技巧和摆盘展示。 ·         Conduct functions as interviewing, employee orientation, performance appraisal, coaching, counselling and suspension if necessary, to ensure appropriate Ambassador and productivity. ·         行为作用如面试、招聘、员工入职培训、绩效考核、指导、咨询和必要时留职查看，以确大使权利和生产力的合理化。 ·         Coordinate functions and activities with Executive sous Chef, Executive Chinese Chef &Banquet Chef ·         协调作用和配合行政副总厨，中厨行政总厨和宴会厨师 ·         Ensures food quality and food production standard practices are well maintained at all times ·         确保食品质量和食品出品标准操作都得到良好的维持。 ·         Ensures that production is done according to the standard recipes at all times ·         确保出品都是根据标准的食谱所做。 ·         Assist or execute inspections of physical aspects of the preparation areas ·         协助或执行对准备区域的物理方面的检查 ·         Attends to clients’ food tastings/or as required by guests ·         参与客户的试菜/或满足客人的要求。 ·         Implements the FOOD SAFETY AND SANITATION/HACCP standards and policies at all times ·         时刻执行食品安全和卫生/ HACCP标准和政策。 o    Operating Food Cost o    控制食品成本

【岗位职责】 1、负责厨房食材的切配、分装及准备工作 2、按照厨师长要求完成食材的初加工处理 3、保持案板区域清洁卫生，符合食品安全标准 4、协助厨师长进行菜品摆盘和装饰工作 5、管理食材库存，确保食材新鲜度和合理使用 【岗位要求】 1、具备基本的刀工技巧和食材处理能力 2、有团队合作精神，服从厨师长工作安排 3、注重卫生，了解食品安全基本知识 4、有中厨房砧板实习经验优先

领班/主管级别（根据经验），主要负责31楼VIP餐厅的业主餐饮接待和协助中餐厅贵宾包厢的对客餐饮服务 Maintain a consistent standard of conduct that is courteous and loyal to both guests and fellow associates throughout the Hotel. Maintain a high standard of hygiene and cleanliness with regard to safety at all times. Assist in preparation of outlet for service periods. Be familiar with all current menus and beverage lists and engages in active up selling. 坚持始终如一的行为标准，对客人，同事；任何时间要坚持高标准的卫生和整洁；为服务做 好准备；对客人进行推销。 身高162cm以上

To provide guest service as well as handle the daily reservations and check-in and check-out of guests. 向客人提供服务，同时操作好每日的预订以及向入住和退房的客人提供服务。 Possessing the related experience of front desk first. 具备前台的相关经验优先。 Be familiar with the Front Desk System, Opera System first. 熟悉前台操作系统，Opera系统优先。 Have good command of Word & Excel. 熟悉 电脑操作。 English Communication 基础英语交流

§   Front Desk Supervisor is responsible and accountable for all operations in relation to the front desk area of The Hotel whilst on duty. All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality. Should strive to provide the most comprehensive and accurate information, to telephone callers, guests and other staff and Departments of the Hotel. 前台主管在当班期间要对所管辖的前台的运作负责。输入电脑的资料，存档登记资料和有关预订的统计资料必须有较高的准确性。必须为电话来访者，客人和酒店其他部门的员工提供全面的和正确的信息资料。 §   Front Desk Supervisor is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Front Desk. 前台主管负责保持高标准的对客服务，从而赢得客人的满意，同时通过有效的日常管理，确保前台在预算的范围内得以高效运作。 §   The OPERA computer system contains a comprehensive guest history option, and it is the responsibility of the Front Desk Supervisor to ensure that Hotel has the best, most accurate and most personalized individual guest histories. OPREA电脑系统中保存有全面综合的客史资料，前台主管要对酒店的客史档案负有责任。以确保客史档案是准确的及具个性化的客户史。   §   Responsible to ensure that all information relating to a reservation is keyed correctly into OPERA and is of the highest quality, and errors are kept to an absolute minimum.  This practice will allow the production of true and correct statistical information, which will in turn enhance the overall hotel operation. 要负责所有的预订资料准确地输入OPERA电脑系统中。资料要保持高质量并要将错误减少到最小。准确真实的统计资料将增强整个酒店的整体运作。 §   Assists the Front Desk Manager to ensure all front desk agent and sub-ordinates adhere to hotel rules and regulations. 协助前台经理负责所有的前台员工以及助手能遵守酒店的规章制度。 §   Assists the Front Desk Manager to supervise and delegate duties to all front desk staff within the section and to prepare their work schedules as required. 协助前台经理保证所有员工的监督管理，并根据要求制定工作日程。 §   Assists the Front Desk Manager to responsible for all activities at the front desk. 协助前台经理管理前台所有的事务。 §   Obtain briefing from Front Desk Manager on problems and situations requiring further attention. 从前台经理处获取需要注意的问题和事情。 §   Responsible for advising relevant Senior Management of all incoming VIP guests so that special requirements that may need to be attended to are actioned accordingly. 要负责向上一级管理人员汇报所有即将抵达的重要客人的情况，以便能够进行特殊的安排。 §   Ensure VIP rooms; reservation with special requests; pre-registered guests and tour group arrivals are all pre-blocked. Front Desk Supervisor is also to coordinate with Housekeeping to ensure that vacant clean rooms are available before guests’ check-in. 保证贵宾用房，有特殊要求的预订，和团队的房间要提前安排好。前台主管也需要同客房部联系以保证在客人抵店前有足够的干净房间。 §   To ensure guest retention program extend to loyalty customer on a consistent basis. 确保回头客政策能持续地延伸到每个忠实客人的身上。 §   To ensure that all telephone inquiries are provided with concise information concerning the services and facilities provided by the Hotel. 确保为所有的电话查询提供有关酒店服务和设施的简要信息。 §   To ensure cash flow at front desk hand over to each shift in accurate amount, any shortage or overage should report to Front Desk Manager for immediate action. 确保前台每班交接的备用金金额准确，任何短款和长款必须立即向前台经理汇报。 §   Ensure that “shift reports” are printed and “Traces” are followed up accordingly. 保证班次报表能按时打印，并且跟踪报表能相应的跟踪执行。   §   Supervises front desk operation and workflow to maximize guests’ satisfaction. 监督管理前台的正常运营和流程，以使客人满意。 §   Responsible for ensuring that clear and constant communication lines are kept with all staff, areas and other Departments. 负责确保同所有员工，区域和其他部门保持良好的沟通。 §   Coordinates meal breaks. 组织好员工的用餐时间。 §   Ensure that high balance rooms in “High Balance Report” are all resolved properly. 保证所有的在“超支信用报表”上的超支的房间能尽快的解决。 §   Keeps Front Desk work areas neat at all times. 随时保持前台区域的整洁。 §   Handles problems and seeks assistance of Front Desk Manager when necessary. 帮助员工处理问题，如需要可向前台经理寻求帮助。 §   Maintains all equipment in good working order and trains new employees on equipment utilization. 所有设备必须保持在良好的工作状态下，并教给员工如何正确使用。 §   Is responsible for the inventory and control of stationery and collateral for Front Desk. 负责控制前台所需的文具和工作所需的物品库存。 §   Is totally familiar with all Front Desk back-up procedures in the event that any Front Desk equipment malfunctions. 在前台设施设备出故障时，要熟知前台备份的工作程序。 §   Is thoroughly familiar with all Emergency Procedures as specified by The Hotel. 十分熟悉酒店所有的应急工作程序。 §   Is conversant with front desk procedures, conducts training of new staff when necessary. 熟悉前台的工作程序，向新员工进行相应的培训。 §   Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits. 熟悉雅高忠诚计划，和常飞卡计划以及其优惠政策。 §   Briefs next shift Supervisor/Captain on outstanding issues requiring further attention. 向下班主管/领班交接未完成的事宜和需要注意的事情。 §   Assumes other duties as assigned by the Front Desk Manager 完成前台经理分配的其它工作。 §   Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way. 通过最恰当的途径，尽可能向客人提供优质的服务和新的、准确的信息。 §   Maintains a very good reputation for The Hotel and assists to increase the overall profitability of The Hotel. 为酒店保持良好的声望并帮助酒店增加收入。 §   To acquire, through training provided, a thorough working knowledge of the following; 通过培训，要获得以下工作知识: §   OPERA - The Hotel Computer System OPERA---酒店的电脑系统 §   Telephone Systems 电话系统 §   Ensures that you are completely aware of the complete range of services and facilities that hotel will provide to its guests and visitors. 确保非常清楚酒店为客人和来访者所提供的服务和设施。 §   Ensures that the front desk area is not left unattended at any time whilst on duty. 在当班时要保证接前台任何时候不会空岗。 §   Maintains and be aware of the importance of guest recognition. 要知道客人赞赏认可的重要性。 §   Ensures that as Front Desk Supervisor in the Hotel have a comprehensive knowledge of the City and what is happening within the City at all times, and to ensure that all guests or callers inquiries are met with prompt, informative yet friendly solutions. 作为酒店的前台主管，要对城市有广泛的了解并要了解城市中所发生的事情。要确保快捷,友好地解答所有打电话的人或者客人的询问。 §   Reviews and does follow ups for matters arising in the FDA’s logbook. 复查和落实前台工作日志中记录的有关事项。 §   Checks the daily Arrival List, Special Arrival List for VIPs, repeat guests and FITs. 检查每日预抵客人表、重要客人、回头客和外国散客的预抵表。 §   Ensures that the pre-printed Registration Cards are checked against the Arrival List to determine that all reserved rooms have pre-registered cards. 通过预抵客人报表检查所有预先打印出的登记单，以确保所有的预订房间都已经事先做了登记。 §   Verifies with the Reservation Manager on the current daily reservation against the Arrival List to ensure that no reservation is lift out. 依照预抵客人报表同预订经理核实当日预订，以确保没有漏掉任何预订。 §   Check all Registration Cards and ensure that all repeat guests have the relevant information filled in accordingly for more efficient rooming of guests. 检查所有回头客的登记单以确保所填写的相关资料是客人登记入住所必需的。 §   To be responsible for the preparation of all the necessary materials for check-in (i.e. Registration,, keys etc.) for VIPs, pre-registered guests and groups before their arrival. 要负责准备客人登记入住时所需要的物品(例如:登记单,钥匙等)，为重要客人，团队抵达前事先做登记。 §   Checks through all actual arrivals for the day to ensure that all relevant information has been keyed in accordingly by the FDA. Does follow up on guest’s billing instructions. This will alleviate guest concerns during the check in and check out procedure. 检查当日实际抵达的客人表，以确保前台员工已经将所有的相关资料输入了电脑。落实客人的帐务。  §   Checks rooms discrepancies reports and take needed actions 核实房态差异报表，及时采取措施 §   Being constantly aware of all rates and rate structures in place within the Hotel and to whom they are applicable 要清楚酒店的所有房价和房价构成，并且给予客人的房价是合适的。 §   Being constantly aware of all promotions, packages and special rates that may be applicable 要清楚所有的促销活动，套价和特殊的价格。 §   Responsible for adhering to the Rules and Regulations of the Hotel as set down in the Staff Handbook. 遵守酒店的店规店纪和员工手册。

§   The Bellman is responsible and accountable for all operations in relation to the Bellman whilst on duty. All duties and tasks performed are to be procedurally correct, timely and of a consistently high quality. The Bellman must also ensure that through personal presentation, effective and efficient work practices and guest service standards, that the guests' "first" and "last" impressions of the Hotel are lasting ones of genuine warmth and friendliness and of high standards. 在当班期间，行李员要严格履行所有的本职工作。要按照工作程序准确、及时、高质地完成每一项工作。行李员要确保通过其良好的个人表现、高效率的工作表现和高标准的对客服务给客人留下酒店服务质量高、诚恳热情、友好的印象。 §   Provides courteous and professional services to both guests and customers of the Hotel. 对酒店的所有客户和客人提供礼貌专业的服务。 §   Ensures that all equipment within the section is properly maintained and in good working order at all times. 确保工作区域内的所有设备任何时间都处于良好工作状态。 §   Maintains appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the section. 仪容仪表、穿着打扮、个人卫生、行为举止必须符合部门标准。 §   Ensures daily departing time of due-out guests and arranges for taxis, shuttle arrangements and limousine services to the airport if required. 确保为每日离店客人安排出租车，如客人要求，提供送机服务。 §   Co-ordinates VIP arrivals and departures. 协助重要客人的入住和离店。 §   Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests. 提供客人感兴趣的事情如：酒店服务，本地风景区，餐厅，医生，观光点等。 §   Ensures that every matter in the logbook is followed up. 确保工作日志中记录的每一件事情都已经落实。 §   Accepts luggage and parcels for safekeeping and ensure that at all times it is recorded properly. 确保所接收的行李和包裹的安全，并有正确记录。 §   Responsible for welcoming of guests and escorting them to their Rooms where necessary, in a professional friendly and genuine manner. This includes checking for mail, showing guests to room, placing luggage on rack, and give short explanation of room facilities. 如有需要，负责礼貌友好地迎接和陪同客人到他们的房间。包括查对信件，带客人到客房，把行李放到行李架上，并向客人简要解释客房设施。 §   Responsible for the timely and careful delivery and collection of guest luggage and belongings to and from Guest Rooms, cars and Front Desk. 负责及时和仔细地从客人的房间，乘座的车中以及前台接收、发放客人的行李和其它物品。 §   To ensure guest luggage and belongings are stored in a secure, methodical way at all times. 要确保客人的行李和物品始终以合理方式安全保存。 §   Responsible for the correct and accurate preparation of weather messages as required. 负责按要求提供确切的天气信息。 §   Responsible for the timely and efficient delivery of newspapers to guests as required, ensuring the highest standard of presentation at all times. 负责按照客人的要求及时、高效地分发报纸，要始终确保高质量的服务标准。 §   Responsible for ensuring all deliveries to rooms, if the guest is not at room, to ensure the Bellman record on the Transfer Record Form. 负责确保所有需转交的物品均已送入客房，如果客人不在房间，要在行李员物品传交单上准确地记录。 §   Responsible for the efficient logging of all cars in and out of the car park on the Car Parking Control Sheet. 负责在车辆控制表上，记录下车辆的出车情况。 §   Assists/ensures that no guest waits longer than 10 minutes for his/her luggage to be sent or 15 minutes for luggage to be collected to and from guest’s room. 协助/确保每一位客人等待运送行李的时间不超过10分钟，或者收运行李的时间不超过15分钟。 §   Assist the Concierge Captain in keeping the storeroom clean and tidy especially luggage trolley upkeep. 协助礼宾部领班保持行李房的卫生，特别是行李车的干净整齐。 §   Provides general information to customers and guests in a good and helpful manner. 为所有的客人和客户提供礼貌周到的信息服务。 §   Sells hotel services 宣传酒店的各项服务设施。 §   Relieves Doorgirl in an emergency. 若发生紧急情况时，替换门童。 §   To maintain and be aware of the importance of guest recognition. 要意识到客人重要性。 §   Responsible for adhering to the rules and regulations of the Hotel, as implemented in the Staff Handbook. 要遵守酒店的店规店纪和员工手册。 §   To be completely aware of the Fire and Emergency procedures of the Hotel and your responsibilities in an emergency. 要完全遵守酒店的防火安全管理条例，在紧急情况发生时，要能尽到应尽的责任。 §   To acquire thorough training provided a thorough working knowledge of the OPERA - The Hotels system. 通过提供的培训，要掌握使用酒店OPERA系统的工作知识。 §   Assumes other duties as assigned by the Concierge Captain. 完成礼宾部领班分配的其它工作。

1、 Club Millesime Manager is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Club Millesime. 负责保持高标准的对客服务，从而赢得客人最大的满意，同时通过有效的日常管理，确保索菲特会所在预算的范围内得以高效运作。 2、 To ensure all the Club Millesime staff and sub-ordinates adhere to the Hotel rules and regulation. 确保所有的索菲特会所员工以及助手能遵守酒店的规章制度。 3、To supervise and delegate duties to all the Club Millesime staff within the section and to prepare their work schedules as required. 负责索菲特会所所有员工的监督管理，并根据要求制定工作日程。 4、Use supervision skills effectively to encourage and motivate staff. 运用督导管理技巧调动和提高员工的工作积极性。 5、To responsible for all activities at the Club Millesime. 负责管理索菲特会所所有的事务。 6、Obtain briefing from Front Office Manager on problems and situations requiring further attention. 从前厅部经理处获取需要注意的问题和事情。 7、Ensure the Lounge is always manned and provide prompt service. 保证索菲特会所在恰当管理下为客人迅速提供服务。 8、Ensure VIP rooms; reservation with special requests; pre-registered guests arrivals are all pre-blocked. Club Millesime Manager is also to coordinate with Housekeeping to ensure that vacant clean rooms are available before guests’ check-in. 保证贵宾用房，和有特殊要求的预订的房间要提前安排好。索菲特会所经理需要同客房部联系以保证在客人抵店前有足够的干净房间。 9、Ensure that all Club Millesime guests are pre-registered a day before arrival. 确保为预订索菲特会所的客人做好预备登记工作。 10、Meet up with VIPs and other guests arriving and escort them to their room or to the Club Millesime. 迎接贵宾到店及陪同他们到房间或去索菲特会所。 11、Coordinate closely with the Front Desk on all matters related to Club Millesime. 与前台紧密联系得到所有关于索菲特会所的信息。 12、Personally handle guest complaints and follow through accordingly. 亲自处理和跟进客人的投诉。 13、Check the daily arrival list. Special arrival list for VIP’s, repeat guests and fits. 检查每日预抵客人报表，特别留意一些重要贵宾和常客的特殊安排。 14、Establish good public relations with all guests. 同所有的客人建立良好的公共关系。 15、To ensure guest retention program extend to loyalty customer on a consistent basis. 确保回头客政策能持续地延伸到每个忠实客人的身上。 16、To ensure cash flow at the Club Millesime hand over to each shift in accurate amount, any shortage or overage should report to Front Office Manager for immediate action. 确保索菲特会所每班交接的备用金金额准确，任何短款和长款必须立即向前厅部经理汇报。 17、Ensure that “shift reports” are printed and “Traces” are followed up accordingly. 保证班次报表能按时打印，并且跟踪报表能相应的跟踪执行。 18、Supervises and guides Club Millesime Supervisor to ensure that hotel’s policies and procedure are adhered to. 监督指导索菲特会所主管的工作，以保证所有酒店的规章制度能正常进行。 19、Supervises Club Millesime operation and workflow to maximize guests’ satisfaction. 监督管理索菲特会所的正常运营和流程，最大限度地使客人满意。 20、Coordinates meal breaks. 组织好员工的用餐时间。 21、Keeps Club Millesime lounge neat at all times. 随时保持索菲特会所休息区域的整洁。 22、Handles problems and seeks assistance of Front Office Manager when necessary. 帮助员工处理问题，如需要可向前厅部经理寻求帮助。 23、Maintains all equipment in good working order and trains new employees on equipment utilization. 所有设备必须保持在良好的工作状态下，并教给员工如何正确使用。 24、Is responsible for the inventory and control of stationery and collateral for the Club Millesime. 负责控制索菲特会所所需的文具和工作所需的物品库存。 25、 Is totally familiar with all Club Millesime back-up procedures in the event that any Club Millesime equipment malfunctions. 在索菲特会所设施设备出故障时，要熟知备份的工作程序。 26、Is thoroughly familiar with all Emergency Procedures as specified by hotel. 十分熟悉酒店所有的应急工作程序。 27、Is conversant with the Club Millesime procedures, conducts training of new staff when necessary. 熟悉索菲特会所的工作程序，向新员工进行相应的培训。 28、Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits. 熟悉雅高忠诚计划，和常飞卡计划以及其优惠政策。 29、 Briefs next shift Supervisor/Captain on outstanding issues requiring further attention. 向下一班的主管/领班交接未完成的事宜和需要注意的事情。 30、 Assumes other duties as assigned by the Front Office Manager. 完成前厅部经理分配的其它工作。 31、Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way. 通过最恰当的途径，尽可能向客人提供最优质的服务和最新、最准确的信息。 32、Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel. 为酒店保持良好的声望并帮助酒店增加收入。

岗位职责 1.负责中餐厅，落实各个时期的工作任务。 2.制定中餐厅服务工作规范及工作制度并确保实施。 3.协助餐饮部经理制定各项餐饮推销计划与策略。 4.监督员工按照规范标准对客服务，对员工进行绩效评估，实施奖惩制度。 5.处理宾客的投诉，不断改善服务质量。 6.抓好设备设施的维修保养，严格物资管理制度，做好餐厅安全和防火工作。 7.根据季节差异、客源情况为厨房制定特色菜单提供建议。 岗位要求 1.大专以上文化程度；1年以上同岗位工作经验。 2.精通中餐的业务知识，熟练掌握中餐的技能技巧； 3.具有较强的社会活动能力、组织领导工作能力和实际工作能力；善于调动中餐部各级管理人员的积极性。 4.具有食品原料学、烹调学、食品营养卫生和粤菜管理等方面的专业知识熟悉中餐食品原材料采购、储藏和厨房生产、中餐厅服务全过程，善于安排各个环节的工作，能保证中餐管理的协调发展。 5.具有中餐食品原材料加工、中餐成本核算方面的知识。掌握各种产品配方 ,各种食品原材料出料率标准，控制产品质量和成本消耗。

岗位要求 1.有志在酒店行业发展的应届毕业生/在校实习生； 2.对担任酒店管理人员具有高度期望； 3.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神; 4.实习期半年以上; 5.主要实习岗位：前厅、餐饮、客房； 6.持有广州有效健康证。 欢迎广大院校学生加入Hampton！

岗位职责： 1、分类分档存放餐具，防止污染； 2、清洗每只碗盘要做到一刮、二冲、三洗、四消毒； 3、餐具清洗后即放入橱柜，以免损坏； 4、发现破损餐具要立即拣出申报并查找原因； 5、负责贵重餐具的保管。 6、保持工作区域的卫生清洁符合标准； 7、清洗餐具，负责向厨房和餐厅提供所需餐具； 8、清洁及擦洗烹饪设备及机器； 9、厨房地面/墙体清洁。 任职资格： 1、男女不限，55周岁以下，身体健康， 2、身体健康，反应灵敏； 3、踏实肯干，做事认真负责； 4、服从领导管理，为人友好和善。 有相关工作经验者优先考虑。

岗位职责 1. 按照部门的标准和程序,为客人提供优质的食品和酒水服务。 2. 熟悉吧台服务工作流程。 3. 有一定的鸡尾酒知识和调酒技能。 4. 随时注意听取宾客的意见，及时向上级反映。 5. 随时注意在接待工作中的各种问题，及时向上级反映和协助处理。 6. 掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息。 7. 熟悉掌握菜单及饮料单上的内容，并可以详细地给客人做出解释。 岗位要求 1.中专学历或同等学历以上，有从事餐饮服务1年以上的工作经历。 2.对工作认真踏实，工作态度端正，能吃苦耐劳。 3.掌握必需的食品、酒水知识，有一定的西餐服务技能。 4.身体健康，仪表端正。 加入我们，你收获的将不止是一份工作，还有快乐和成为服务行业精英创造者的机会。 Come and feel the Hamptonality ！

岗位职责： 1、上班前必须整理好仪容仪表，参加班前会议； 2、按要求对自己负责区域内的客房进行清洁整理，按标准进行卫生工作； 3、发现客房或公共区域有设备设施损坏或故障的，要及时报修； 4、随时保持客房公共区域及各后勤区的卫生整洁； 5、服从上司的工作安排； 任职要求： 1、能吃苦耐劳，服从安排。 2、有同岗位工作经验优先考虑。 加入我们，你收获的将不止是一份工作，还有快乐和成为服务行业精英的机会。 Come and feel the Hamptonality ！

岗位职责 1. 在工程经理的领导下，负责酒店电视、电脑、网络、电子门锁、电话、传真及音响等设备的维修、维护、保养工作的正常开展。 2. 定期检测各系统的运行情况，负责线路检查、设备清洁，防止尘埃、虫害的损害，确保设备正常运转。 3. 建立健全设备档案，及时做好维修、保养的记录并存档。 4. 及时了解、掌握技术和设备信息，不断提高工作质量。 5.完成上级安排的其他任务。 岗位要求 1.年龄18-45岁，身体健康，无不良嗜好 2.能接受工作时间：三班倒 3.有酒店工作经验者优先 福利： 有电梯证、空调证等相关专业技能证书每个证书加200元。

岗​位​概​述​ ​1​.​直​接​对​客​房​经​理​负​责​，​其​下​属​包​括​楼​层​领​班​及​所​有​楼​层​工​作​人​员​。​ ​2​.​全​面​负​责​楼​层​各​项​工​作​，​确​保​楼​层​的​卫​生​质​量​和​优​质​服​务​，​培​养​训​练​员​工​的​综​合​素​质​，​做​好​客​房​设​备​维​修​保​养​。​保​证​操​作​用​具​和​楼​层​安​全​。​ ​3​.​与​工​程​部​门​联​络​对​客​房​的​各​项​维​修​及​保​养​提​出​意​见​，​制​定​客​房​定​期​维​修​方​案​和​能​源​节​约​方​案​；​确​保​优​质​的​服​务​和​设​备​的​完​好​，​指​导​员​工​安​全​操​作​的​各​项​要​领​，​保​证​操​作​的​安​全​性​和​合​理​性​。​ ​工​作​描​述​ ​ ​1​.​协​助​客​房​经​理​开​展​组​织​和​督​导​客​房​的​日​常​清​洁​保​养​，​确​保​房​间​清​洁​、​服​务​、​布​置​符​合​标​准​。​ ​2​.​负​责​安​排​员​工​班​次​，​制​定​培​训​计​划​，​并​进​行​检​查​与​评​估​。​ ​3​.​负​责​每​天​所​属​楼​层​的​查​房​工​作​，​处​理​客​人​投​诉​等​。​ ​ ​任​职​要​求​：​ ​１​.​高​中​以​上​学​历​，​有​良​好​的​语​言​表​达​能​力​及​沟​通​能​力​，​身​体​健​康​，​吃​苦​耐​劳​，​工​作​责​任​心​强​，​有​担​当​和​奉​献​精​神​。​ ​２​.​两​年​以​上​客​房​管​理​工​作​经​验​，​熟​悉​客​房​各​项​操​作​程​序​与​标​准​，​有​较​强​的​管​理​及​协​调​能​力​。​ ​３​.​具​有​培​训​经​验​，​能​从​理​论​和​实​操​两​方​面​培​训​员​工​，​帮​助​员​工​养​成​良​好​的​工​作​习​惯​；​有​一​定​的​英​语​听​说​能​力​，​能​与​外​宾​进​行​简​单​的​交​流​。​ ​４​.​具​有​良​好​的​团​队​建​设​能​力​，​有​较​强​的​学​习​能​力​，​能​积​极​有​效​解​决​工​作​中​的​各​项​问​题​。​ ​加​入​我​们​，​你​收​获​的​将​不​止​是​一​份​工​作​，​还​有​快​乐​和​成​为​服​务​行​业​精​英​的​机​会​。​ ​C​o​m​e​ ​a​n​d​ ​f​e​e​l​ ​t​h​e​ ​H​a​m​p​t​o​n​a​l​i​t​y​ ​！​

岗​位​职​责​：​ ​1​、​直​接​向​前​厅​部​经​理​报​告​及​沟​通​所​有​涉​及​对​客​服​务​和​酒​店​运​转​的​相​关​问​题​。​ ​2​、​向​所​有​部​门​提​供​协​助​和​指​导​。​ ​3​、​根​据​实​际​情​况​采​取​行​动​以​确​保​在​全​酒​店​内​宾​客​得​到​及​时​地​关​注​和​认​知​。​ ​4​、​响​应​客​人​的​需​求​并​解​决​相​关​问​题​。​ ​5​、​监​督​和​指​导​前​厅​全​体​员​工​以​确​保​服​务​质​量​得​到​持​续​保​持​以​达​到​前​厅​服​务​标​准​和​宾​客​满​意​调​查​评​估​范​围​。​ ​6​、​确​保​一​线​员​工​遵​从​散​客​市​场​技​巧​并​最​大​化​的​进​行​销​售​。​ ​7​、​熟​知​酒​店​紧​急​情​况​所​有​处​理​程​序​。​ ​岗​位​要​求​：​ ​1​、​大​专​及​以​上​学​历​；​ ​2​、​英​语​流​利​，​有​2​年​宾​客​服​务​或​5​年​前​厅​主​管​工​作​经​验​优​先​考​虑​。​ ​3​、​具​有​解​决​问​题​及​组​织​能​力​。​ ​4​、​女​生​需​要​化​淡​妆​上​班​ ​注​：​此​岗​位​工​作​地​点​在​广​州​珠​江​新​城​希​尔​顿​欢​朋​酒​店​、​广​州​天​河​体​育​中​心​希​尔​顿​酒​店​，​广​州​金​沙​洲​希​尔​顿​欢​朋​酒​店​的​ ​加​入​我​们​，​你​收​获​的​将​不​止​是​一​份​工​作​，​还​有​快​乐​和​成​为​服​务​行​业​精​英​缔​造​者​的​机​会​。​ ​C​o​m​e​ ​a​n​d​ ​f​e​e​l​ ​t​h​e​ ​H​a​m​p​t​o​n​a​l​i​t​y​ ​！​

上班地址： 广州珠江新城希尔顿欢朋酒店，广州市天河区黄埔大道西495号 广州金沙洲希尔顿欢朋酒店，广州市白云区金沙洲路388号 珠海拱北口岸希尔顿欢朋酒店，珠海市拱北粤海东路1025号 岗位职责： 1、协助市场销售总监管理所有销售工作与活动，包括指导销售、销售询价、销售行政管理和销售团队管理; 2、负责Corporate销售； 3、完成Corporate Account的开发和维护； 4、与客户建立和保持良好的合作关系； 5、协助销售总监收集整理市场情报及销售信息； 6、个性成熟，表达能力强； 7、有相关工作经验两年； 8、对本地及国内市场有深度的认知； 9、擅长与人互动、沟通； 10、良好的销售和谈判技巧； 11、有销售上进心及积极进取的欲望； 12、管理能力、团队建设、组织能力、决策能力、协调能力。 任职条件： 1、 大专以上学历，具有两年以上星级酒店工作经验；熟悉电脑操作； 2、 具有丰富的销售理论和经验，有敏锐的市场触觉，掌握熟练的销售技巧， 3、 具有高度的责任心，进取心和敬业奉献的精神 4、 具有优秀的社会活动能力，能对外界建立广泛的业务网络,熟悉主要客户的基本状况，同客户保持良好关系,具有优秀的管理,有良好的思想政治素质和职业道德，组织纪律性强 5、 协作性强，理解力高，具有公关能力，谈判能力，善于接触各类客人。 6、 了解本地及周围地区各企业情况，并保持经常性联系，掌握商务销售机会。 7、 具有优秀的社会活动能力，应变及判断能力，能独立进行业务活动

岗​位​：​传​讯​助​理​ ​职​责​：​ ​1​、​协​助​落​实​市​场​传​讯​计​划​，​包​括​宣​传​落​地​、​活​动​落​地​等​；​ ​2​、​负​责​餐​饮​线​上​渠​道​运​营​，​包​括​产​品​上​下​架​，​活​动​报​名​，​价​格​监​控​，​页​面​更​新​等​；​ ​3​、​协​助​传​讯​部​进​行​产​品​/​视​频​拍​摄​；​ ​4​、​处​理​传​讯​部​文​职​类​工​作​；​ ​5​、​负​责​酒​店​私​域​渠​道​运​营​，​保​持​粉​丝​群​活​跃​度​及​复​购​率​，​解​答​群​内​问​题​。​ ​岗​位​要​求​：​ ​1​、​性​格​开​朗​活​泼​，​有​较​强​沟​通​协​调​能​力​；​ ​2​、​有​服​务​意​识​及​公​关​意​识​，​能​够​较​好​处​理​宾​客​投​诉​，​创​建​良​好​的​宾​客​关​系​。​ ​3​、​心​思​缜​密​，​展​现​出​高​度​的​细​心​特​质​，​确​保​工​作​成​果​零​差​错​或​差​错​率​极​低​。​；​ ​4​、​熟​练​运​用​常​用​办​公​软​件​。​ ​5​、​有​较​强​美​感​ ​其​他​要​求​：​ ​1​、​有​酒​店​工​作​经​验​值​优​先​。​ ​2​、​会​使​用​平​面​设​计​软​件​者​优​先​。​ ​3​、​有​分​镜​拍​摄​及​剪​辑​思​维​者​优​先​。​ ​4​、​有​大​众​点​评​、​抖​音​团​购​运​营​，小红书运营经​验​优​先​。​ ​5​、​性​格​活​泼​开​朗​、​细​心​、​认​真​。​ ​6​、​具​备​良​好​的​沟​通​能​力​，​懂​得​主​动​寻​找​精​准​社​群​资​源​。​ ​7​、​有​责​任​心​，​工​作​态​度​积​极​端​正​。​