岗位职责： 1.负责市场销售的签订合同的流程跟进； 2.市场销售部各类数据报表的汇总与整理； 3部门内部会议的记录与内容的跟进； 任职要求： 1.熟悉Microsoft软件操作； 2.工作认真、仔细和负责； 3.愿意长期在酒店行业发展。

岗位要求： 1.有志在酒店行业发展的应届毕业实或在读实习生； 2.熟练使用办公软件Word、Excel、PPT； 3.拥有良好的沟通能力和人际协调能力； 4.拥有团队合作精神； 5.可实习4-6个月以上。

岗位职责 1.熟悉预订资料，了解客情。 2.熟练掌握店内外信息，提供准确的问讯和推荐服务。 3.负责为下榻酒店的宾客办理入住登记和退房手续。 4.熟练掌握前台的各项专业技能。 岗位要求 1.大专以上文化程度，英语良好。 2.性格开朗、沟通能力好，具有较强的服务意识、销售意识和责任感。 3.相貌端正，身体健康。

Analyze market data and industry trends to provide decision-making basis for the hotel's product innovation and service upgrade. 分析市场数据和行业趋势，为酒店的产品创新、服务升级提供决策依据。 Be responsible for the budget preparation, cost control, and expense management of the GE department. Monitor all expenses to ensure that the department's operating costs are controlled within the budget. 负责宾客体验部的预算编制、成本控制和费用管理，监控各项费用支出，确保部门运营成本控制在预算范围内。 Establish and improve the customer service system, develop a customer satisfaction improvement plan, and ensure that guests enjoy high-quality service during their stay. Regularly conduct customer satisfaction surveys, collect guest feedback, and improve service quality in a timely manner. 建立并完善客户服务体系，制定客户满意度提升计划，确保客人在入住期间享受到优质的服务。定期开展客户满意度调查，收集客人反馈，及时改进服务质量。 Handle guest complaints and special needs to ensure that guest problems are properly resolved and maintain the good image of the hotel. Personally follow up and handle complaints from important guests until the guests are satisfied. 处理客人的投诉和特殊需求，确保客人问题得到妥善解决，维护酒店的良好形象。对于重要客人的投诉，亲自跟进处理，直至客人满意。 Ensure corrective training is implemented based on the feedback received. 确保根据收到的反馈实施矫正培训。 Be responsible for the organizational structure design and staffing planning of the GE department, and allocate human resources reasonably according to business needs. 负责宾客体验部的组织架构设计和人员编制规划，根据业务需求合理配置人力资源。 Develop and implement employee training plans to improve employees' business skills and service awareness. Regularly organize internal training courses and skill competitions to motivate employees to continuously improve their professional levels. 制定并实施员工培训计划，提升员工的业务技能和服务意识。定期组织内部培训课程和技能竞赛，激励员工不断提升自己的专业水平。 Establish and improve the employee performance appraisal system, conduct a fair and objective evaluation of employees' work performance, motivate employees to work actively, and improve work performance. By setting up performance bonuses, excellent employee selection, etc., stimulate employees' work enthusiasm. 建立并完善员工绩效考核体系，对员工的工作表现进行公正、客观的评估，激励员工积极工作，提高工作绩效。通过设立绩效奖金、优秀员工评选等方式，激发员工的工作积极性。 Cooperate closely with the marketing department, participate in the hotel's marketing promotion activities, develop marketing strategies for the rooms department, and increase the hotel's room occupancy rate and average room rate. 与市场营销部门密切合作，参与酒店的市场推广活动，制定房务部的营销策略，提高酒店客房的入住率和平均房价。 Coordinating an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi Skilling and Multi-Tasking. 根据“一职多能”的原则，建立一个灵活的用人机制，协调有效和高效的薪资管理和资源分配。 Support Host needs in other departments based on the hotel priorities and anticipated business levels. 根据酒店的优先次序和预期业务水平，支持其他部门对主理的需求。 Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Guest Services. 与客人建立并保持良好的客户关系，并处理所有客人投诉，要求和问询。 Ensure the Guest Experience Department and Housekeeping department meets quality and internal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience. 确保宾客体验部和客房部符合质量和内部标准。确定流程改进和最佳操作规程。提供反馈和改进流程，以改善客户体验。 Increase occupancy, ADR and RevPAR index by making accurate reservations using the implemented dynamic pricing strategies. Implement upsell program. 通过使用实施的动态定价策略进行准确预约，提高入住率，每日平均房价和每间夜平均收入。完成增销计划。 Work closely with the Finance department on follow-up items, i.e., returned checks, rejected credit cards, billing accurateness, cashier handling etc. 与财务部在后续跟进事宜中紧密合作，如：退还支票，拒绝信用卡，账单正确性，现金管理等。 Operate all aspects of the Guest Experience computer system, including software maintenance, report generation and analysis. 操作客户服务部门所有的计算机系统，包括软件维护，报告生成和分析。 Be personally and frequently verify that guest’s check-in / out are receiving the best possible service. 经常亲自对客人在入住/离店时是否得到最佳服务进行核实。 Monitor call handling in Guest Experience and ensure that all telephone standards are adhered to. 监控宾客体验部的电话服务，并确保其遵守所有电话服务标准。 Maintain standards of guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issues to the respective department head. 保持客户服务质量的标准。分析客人请求的回应时间，并向相应部门负责人汇报突出问题。 Ensure that the team projects a warm, professional and welcome image. 确保团队表现出热情，专业和欢迎的形象。 Be in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others. 用真诚的热情来吸引，指导，培养和留住人才。 Preparation of annual department operating budget: Monitor monthly expenses, with emphasis on variances, assisting in preparing schedules, ordering, inventory management, and other administrative duties as needed. 编制部门年度运营预算：监测每月开支，重点是差异，协助准备时间表，订购，库存管理以及其他需要的行政职责。 Achieve maximum sell out where possible. 尽可能实现最大限度的销售。 Conduct daily operational briefings. 主持每日运营简会。 Demonstrate high visibility in the lobby F&B outlet. 随时关注大堂餐饮部的运营情况。 Monitor team daily roster to make sure smoothly flows during operations. 监督团队排班，确保运营工作的顺利进行。 Act as a coach and mentor to team members, maintaining discipline as necessary. 在工作中为员工树立榜样，必要时采取纪律措施，确保宾客体验部和客房部工作。 Ensure clear and timely internal team communication (e.g. of room targets, up-selling targets). 随时确保团队内部的信息沟通（如：客房销售目标；增销目标）。 Identifies and develops high potential team members. 发现并培养有潜质的员工。 Responsible for emergency and security related situations (SOS, fire bureau, PSB). 负责紧急事件和安全防范的相关事宜（国际医疗救助，火警，外来人口统计调查）。   Able to efficiently perform all duties (accurate completion of forms, securing of payment). 保证日常工作能够高效运转实施（表格单据要填写规范，付款方式要有保障）。 Is knowledgeable on all hotel information, city information and event activities. 需要了解一切酒店信息、城市信息和重要活动事件的信息。 Responsible for monitoring and controlling room inventory management. 随时监控客房的出租率。 Act as a role model and exemplifies delivery of Artyzen Brand Service Standards. 在工作中以雅辰酒店的品牌服务标准为依据。 Be familiar with hotel’s contingency plan. 熟练掌握酒店突发事件处理预案。 Comply with Health & Safety, emergency, fire and hotel rules and regulations. 遵守有关健康安全、紧急事件、火警和酒店规则等相关章程。 Completes checks on reports including- rate, room discrepancy, credit check, blacklist report. 确保检查包括：房价、房态差异、信用核查、酒店黑名单等相关报表。 Conducts spot checks all activities relating to Artyzen membership. 负责检查所有雅辰会员计划的工作实施。 Follows up on finance related issues to ensure all payments are secured and accurate. 依照财务制度确保一切付款方式的保障性。 Monitor annual leave plans ensuring it is in line with business trends. 根据酒店运营情况合理安排年假。 Review and analyze expenses to keep in line with departmental targets. 回顾并分析开支预算以确保部门收益目标的达成。 Remain commercially aware, maximizing revenue being always up-to-date on current promotions. 时刻保持经济头脑，持续一贯性的日常促销可以保证利润最大化。 Adhere by all company rules and regulations. 服从公司的所有规章制度。 To undertake any other reasonable task or request as directed by the management. 贯彻执行由管理者下达的正确指示和要求。

·Assist GuestExperience Director in ensuring that the Guest Experience department is managedsuccessfully as an independent profit center and handling of guest issues andmonitor guest satisfaction by evaluating feedback and guest surveys. 协助宾客体验总监确保宾客体验部作为一个独立的盈利中心而进行有效管理，并通过评估反馈和访客调查来处理客人问题并监控客人的满意度。 ·In absence of all department heads during thenight, supervise and assist all departments to ensure thenormal operation. 在夜间没有任何部门负责人的情况下，监督且协作各部门确保正常运行。 ·Ensure that allemployees are following standards and procedures set by the hotel. 确保所有员工都遵守酒店制定的标准和程序。 ·Manage and responsible for any guest complaints, incidents or emergencies that mayoccur during the night. 管理和负责夜间可能发生的任何客人投诉、事件或紧急情况。 ·Conduct front deskservices, including check-in and check-out processes forguests arriving and departing during the night. 提供前台服务，包括为夜间抵达和离开的客人办理入住和退房手续。 ·Conduct reservation services, responsible for booking confirmations onall related channels. 提供预定服务，负责在所有相关预定平台及时接单。 ·Coordinate withhousekeeping department to ensure rooms are cleaned and prepared for guests. 与客房部协调合作，确保满足客人清洁需求。 ·Monitor andmaintain hotel security, including surveillance and patrols. 管控和维护酒店安全，包括监督和巡逻。 ·Review and manageinventory, ensuring supplies are fully stocked for the next day. 检查和管理库存，确保第二天的用品供应充足。 ·Perform the end ofday closing, prepare night reports, including VIP report, PSB registration,high balance, incidents, and occupancy rates etc. 做好夜审，准备各类报告，包括VIP报告、证件登记相关的各类台账、消费超限额、客人事件和入住率。 ·Ensure that duringthe night the correct room revenue, rebates, and correct errors is accountedfor and ensure that all room discrepancies are followed up. 夜班时确保房间收入，减免的正确性和错账的改正，并确保所有房间差异都得到跟踪。 ·Assist incoordinating an effective and efficient Payroll Management / Resourceallocation through establishing a flexible work force throughout the Division,based on the principles of Multi Skilling and Multi-Tasking. 根据“一职多能”的原则，协助部门负责人建立一个灵活的用人机制，协调有效和高效的薪资管理和资源分配。 ·Support Host needsin other departments based on the hotel priorities and anticipated businesslevels. 根据酒店的优先次序和预期业务水平，支持其他部门对主理的需求。 ·Establish arapport with guests maintaining good customer relationship and handle all guestcomplaints, requests and enquiries on Guest Services. 与客人建立并保持良好的客户关系，并处理所有客人投诉，要求和问询。 ·Manages incompliance with established company policies and procedures and SOPs set forthe department. 按照既定的公司政策和程序进行管理，并为部门设置操作程序。 ·Ensure the Guest ExperienceDepartment meets quality and internal standards. Identify process improvements and best practices.Provide feedback and develop processes to improve the guest experience. 确保宾客体验部符合质量和内部标准。确定流程改进和最佳操作规程。提供反馈和改进流程，以改善客户体验。 ·Increase occupancy, ADR and RevPAR index by makingaccurate reservations using the implemented dynamic pricing strategies. Implement upsell program. 通过使用实施的动态定价策略进行准确预约，提高入住率，每日平均房价和每间夜平均收入。完成增销计划。 ·Workclosely with the Finance department on follow-up items, i.e., returned checks,rejected credit cards, billing accurateness, cashier handling etc. 与财务部在后续跟进事宜中紧密合作，如：退还支票，拒绝信用卡，账单正确性，现金管理等。 ·Operate all aspects of the Guest Experiencecomputer system, including software maintenance, report generation andanalysis. 操作客户服务部门所有的计算机系统，包括软件维护，报告生成和分析。 ·Be personally and frequently verify that guest’scheck-in / out are receiving the best possible service. 经常亲自对客人在入住/离店时是否得到最佳服务进行核实。 ·Monitor call handling in Guest Experience andensure that all telephone standards are adhered to. 监控宾客体验部的电话服务，并确保其遵守所有电话服务标准。 ·Analyze call statistics and take corrective actionwhere necessary and highlight issue to Guest Experience Director. Minimize call abandonments. 分析通话统计数据，并在必要时采取纠正措施，并向宾客体验总监汇报突出问题。尽量减少呼叫放弃。 ·Maintain standardsof guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issuesto the respective department head. 保持客户服务质量的标准。分析客人请求的回应时间，并向相应部门负责人汇报突出问题。 ·Ensure that the Guest Experience team projects awarm, professional and welcome image. 确保宾客服务团队表现出热情，专业和欢迎的形象。 ·Be in attracting, coaching, training, and retainingtalent by engaging and showing a genuine passion to develop others. 用真诚的热情来吸引，指导，培养和留住人才。 ·Collaborate with Guest Experience Director inpreparation of annual department operating budget: Monitor monthly expenses,with emphasis on variances, assisting in preparing schedules, ordering,inventory management, and other administrative duties as needed. 协助宾客体验总监，编制部门年度运营预算：监测每月开支，重点是差异，协助准备时间表，订购，库存管理以及其他需要的行政职责。 ·Make sure cleaning and engineering projects (guestrelated) during the night are supervised. 监督确保夜间的清洁和工程项目（客人相关）。 ·Achieve maximumsell out where possible. 尽可能实现最大限度的销售。 ·Act as a coach andmentor to team members, maintaining discipline as necessary. 在工作中为员工树立榜样，必要时采取纪律措施，确保宾客体验部工作。 ·Attend career development training as and when required. 在必要时参加职业发展培训。 ·Ensure clear and timely internal team communication (e.g. of roomtargets, up-selling targets). 随时确保团队内部的信息沟通（如：客房销售目标；增销目标）。 ·Responsible for overall department training plan including trainingrecords and delivery of training. 负责全部门的培训计划，包括培训内容的记录和交付。 ·Able to efficiently perform all reception duties (accurate completion offorms, securing of payment). 保证日常前台接待工作能够高效运转实施（表格单据要填写规范，付款方式要有保障）。 ·Is knowledgeable on all hotel information, city information and eventactivities. 需要了解一切酒店信息、城市信息和重要活动事件的信息。 ·Proactively seek guest comments and feedback. 积极主动地寻求客人的建议和反馈。 ·Responsible for monitoring and controlling room inventory management. 随时监控客房的出租率。 ·Take ownership of complaints ensuring final resolution and guestsatisfaction. 设身处地的为客人投诉的圆满解决和顾客满意度负责。 ·Act as a role model and exemplifies delivery of Artyzen Brand ServiceStandards. 在工作中以雅辰酒店的品牌服务标准为依据。 ·Attend briefings and shift handovers, and conduct relevant teammeetings. 参加例会、交接班，并实时召开相关团队工作会议。 ·Be familiar with hotel’s contingency plan. 熟练掌握酒店突发事件处理预案。 ·Comply with Health & Safety, emergency, fire and hotel rules andregulations. 遵守有关健康安全、紧急事件、火警和酒店规则等相关章程。 ·Completes checkson reports including- rate, room discrepancy, credit check, blacklist report. 确保检查包括：房价、房态差异、信用核查、酒店黑名单等相关报表。 ·Conducts spotchecks all activities relating to Artyzen membership. 负责检查所有雅辰会员计划的工作实施。 ·Responsible forensuring accurate submission of guest information in the China Police Report system. 负责保证客人信息正确、完整的录入中国公安报告系统。 ·Performs qualityspot checks on all aspects of the Guest Experience operations。 对宾客体验部的一切运营工作进行质量检查。 ·Produces qualityimprovement plans and execute. 制定并实施产品质量提升计划。 ·Follows up onfinance related issues to ensure all payments are secured and accurate. 依照财务制度确保一切付款方式的保障性。 ·Monitor annualleave plans ensuring it is in line with business trends. 根据酒店运营情况合理安排年假。 ·Review and analyzeexpenses to keep in line with departmental targets. 回顾并分析开支预算以确保部门收益目标的达成。 ·Remaincommercially aware, maximizing revenue being always up-to-date on currentpromotions. 时刻保持经济头脑，持续一贯性的日常促销可以保证利润最大化。 ·Adhere by allcompany rules and regulations. 服从公司的所有规章制度。 ·To undertake anyother reasonable task or request as directed by the management. 贯彻执行由管理者下达的正确指示和要求。

冷房实习生 饼房实习生 喜欢烹饪，工作认真负责，热情开朗，积极主动，学习能力强，有相关专业经验优先考虑

宾客体验部实习生 餐饮部实习生 市场销售部实习生 后勤部门实习生 要求：形象气质佳，性格活泼开朗，善于沟通交流

·To engage a handson approach to all stewarding operational tasks. 确保所有天花板、墙壁、过滤器和管道都得到有效清洁。 ·To ensure that thestewarding operations adhere to all company and hotel policies and procedures,Operational standards and back to basic standards. 确保指定区域的夜间清洁工作按照酒店的标准进行。 ·Ensure that aconsistent first class service of the highest quality is achieved andmaintained in all areas, whilst adhering to operational deadlines. 确保所有管事设备的使用安全、正确、清洁和保养。 ·To coordinate andprovide to all outlets and banquets with clean operating equipment consistentwith the hotel standards. 启动相关的维修报告和工作单，并对这些项目进行相应的跟踪。 ·Ensure that allover head ceilings, walls, filters and ducting are cleaned efficiently. 确保所有天花板、墙壁、过滤器和管道都得到有效清洁。 ·To ensure thatnight cleaning in designated areas are carried out productively according toscheduled cleaning plans and as per Hotel standards. 确保所有相关的自助餐和陈列在客人到达之前准备好并符合酒店的标准。 ·Ensure that allstewarding equipment is being used safely and correctly and that it is cleanedand maintained. 确保所有管事设备的使用安全、正确、清洁和保养。 ·To initiaterelevant maintenance reports and work orders supported by the respective followup of those items actioned. 启动相关的维修报告和工作单，并对这些项目进行相应的跟踪。 ·Ensure that allrelevant buffet / display set-ups are prepared ahead of guest’s arrival and inadherence with hotel standards. 确保所有相关的自助餐和陈列在客人到达之前准备好并符合酒店的标准。 ·Ensure that buffetset up are correctly cleaned and maintained. 确保自助餐设备正确清洁和维护。 ·Ensure that all wetand dry garbage is correctly stored and removed in accordance with hotelstandards. 确保所有湿的和干的垃圾都按照酒店标准正确地储存和清除。 ·To be demanding andconstructively critical in the cleanliness of all stewarding areas. 对所有管事部区域的清洁要求严格且有建设性。

•• Understand the (local) food concept and directions of the assigned outlet kitchen. 了解所在厨房的（当地的）食品概念和指示。 • Assist in the preparation and service of all food items for a la carte and / or buffet menus according to hotel recipes and standards. 根据酒店的食谱和标准，协助准备和服务所有食品零点和/或自助。 • Ensure the highest standards and consistent quality in the daily preparation. 在每天备餐时确保最高标准和始终如一的质量。 • Ensure the cleanliness and maintenance of all work areas, utensils, and equipment. 确保所有工作区域、器具和设备的清洁和维护。 • Follow proper handling and right temperature of all food products. 遵守所有食品的正确处理和正确的温度。 • Demonstrate proper and safe usage of all kitchen equipment. 确保所有厨房设备的正确的安全的使用。 • Have full knowledge of all dishes on the menu, signature dishes and seasonal promotions. 充分了解菜单上的所有菜肴、招牌菜和季节性促销活动。 • Follow kitchen policies, procedures and service standards. 遵循厨房政策、程序和服务标准。 • Follow all safety and sanitation policies when handling food and beverage. 处理食品和饮料时，遵守所有安全卫生政策。 • Perform the tasks requested in a timely manner. 按时完成所分配的工作。 • Contribute to the kitchen revenue through effective food cost control. 通过有效的食品成本控制，为厨房收益做出贡献。 • Be entirely flexible, able to rotate within the different sub departments/sections of the Kitchen. 完全灵活，能够在厨房的不同子部门/岗位内轮岗。 • Be present at daily pre-shift briefings on occupancy, preparation, service and menu. 参见每天班前例会了解入住率、准备事宜、服务和菜单。 • Actively share ideas and suggestions, opinions in the daily briefings. 在每日例会中积极分享意见和建议。 • Inform the Sous Chef/Chef de Partie of any maintenance issues. 向副厨师长/厨房主管汇报需要维修的问题。 • Be flexible and able to work in different roles and rotate with other departments. 能够在需要时完全灵活地在酒店各个部门的各个岗位上工作。 • Complete other tasks that assigned by Management. 完成管理人员安排的其他工作。

• Welcome and serve any guest that walks into the outlet, adapting the serving style to the guest needs with intuitive but always culturally correct service. 欢迎和服务任何进入餐厅的客人，根据客人需求为客提供个性化但是符合企业文化的正确服务。 • Organize the service of food and beverage as ordered to guests, both resident and non-resident, using good social skills and selling techniques. 使用良好的社交技能和销售技巧，组织住客和非住客的点餐服务。 • Use the Art of Service and be responsible for the whole guest journey in and beyond the restaurant and bar experience. 使用服务艺术，并负责客人在餐厅和酒吧时和离店时的体验。 • Follow service sequences to deliver the services as described in the outlet’s concept statement. 按照餐厅概念声明所述的服务程序来提供服务。 • Be knowledgeable on the products, food, drinks and wines, special promotions (location, history, concept story, etc.) that are being served and share this with the guests to create enriching experiences. And the ability to recommend Food & Beverage combinations and up sell alternatives. 了解产品、食品、饮料、葡萄酒，以及特别促销（地点、历史、概念故事等），为客人服务并与客人分享，创造丰富的用餐体验。能够推荐餐酒搭配并做相应追加销售。 • Aware that service standards, guidance and feedback from your managers empower you to make decisions to resolve guest issues quickly and you should learn from these experiences and share with your colleagues to avoid re-occurrence. 从你的经理们那里了解服务标准、指导和反馈能够让你做出快速解决客户问题的决策，你应该从这些经验中学习，并与同事分享以避免再次发生。 • Contribute to the financial success of all F&B Outlets by actively selling and recommending products and slow moving items while delivering attentive service. 通过提供周到的服务并积极销售和推荐产品和滞销品，为所有餐厅营业额的成功作出贡献。 • Maintain a thorough knowledge of signature dishes on the menu and their preparation methods, beverage recipes and mixing procedures of traditional cocktails and non-alcoholic cocktails to provide the guests with an accurate recommendation. 通过了解菜单及其准备方法、饮料配方以及传统鸡尾酒和非酒精鸡尾酒的调配方法上，全面了解招牌菜，并为客人提供准确的建议。 • Greet the guest, accompany the guest to the table, bar or other areas of the hotel as requested. 问候客人，并按客人的要求将客人送至餐桌，酒吧或酒店其他区域。 • Know how to courteously answer the phone both internal and external and use the general rules of phone etiquette. 了解如何礼貌地回答内部和外部的电话，并使用电话礼节的通则。 • Recognize regular and loyal guests, spot the special occasions and make them memorable. 认出常客和忠诚的客人，发现特殊场合，使他们有难忘的体验。 • Interpret correctly/intuitively guest’s mood and adapt your service style to take accurate orders, provide information and give suggestions about menu items and daily specials. 正确的使用直觉观察客人的心情，并使用相应的服务风格以准确的点单、提供信息，并提供关于菜单和每日特色菜的建议。 • Be responsible for the correct storage of all drinks in the bar according to the correct temperature. 根据正确的温度，对酒吧中所有饮料的正确储存负责。 • Be fully informed of the accepted payment methods for the guest to choose from, and encourage guest to use the payment types that are efficient. 充分了解客人可接受的付款方式，并鼓励客人使用高效的付款方式。 • Demonstrate good knowledge of F&B POS System. 展示对餐饮POS系统的良好了解。 • Have a good understanding of technology and the applications used (e.g. IPads) and utilize technology to improve guest services and enable communication. 对技术和所使用的应用软件（例如IPads）有很好的了解，并利用技术来改进客户服务并实现有效沟通。 • Handle guest’s complaints in a guest-oriented manner – involve Management only when necessary, but inform Management always. 以客为主的方式处理客人的投诉 - 仅在必要时让管理层参与，但要让管理层知晓。 • Be responsible for table settings according to hotel standards and the restaurant concept. 根据酒店标准和餐厅概念负责摆台。 • Prepare and check that the bar is fully equipped; make sure the appropriate mise-en-place is prepared according the business levels. 准备并检查酒吧是否设备齐全；确保根据营业要求做好适当的准备工作。 • Check that all F&B equipment is clean, polished and organized. 检查所有餐饮设备是否干净、抛光和有序安排。 • Maintain all standards of food and beverage hygiene. 维持所有餐饮卫生标准。 • Check that all waiter stations are fully equipped; make sure that appropriate mise-en-place for all operational needs at all times. 检查所有服务台物品是否齐全；确保随时满足所有操作需求。 • Prepare coffee station and coffee machine in the beginning of the day; keep it tidy during the day and clean after the shift. 每天一开始就要准备好咖啡台和咖啡机；每天保持整洁和下班后清洁。 • Participate in cleaning activities all over the outlet. 参加所有餐厅的清洁活动。 • Assist in the daily and monthly restaurant stock inventory. 协助每日和每月的餐厅库存盘点。 • Check that the amount and quality of all items delivered from the stores are rechecked according to the requisition list. 检查从库房交付的所有物品的数量和质量，并根据请购单重新检查。 • Keep restaurant and surrounding areas clean and free of dirty tableware, empty bottles and etc. at all times - discard rubbish to garbage disposal area when necessary. 随时将餐厅和周边地区清洁干净，没有脏餐具、空瓶等 - 必要时将垃圾丢弃到垃圾处理区。 • Handle all OS&E and equipment carefully and responsibly to keep damage and breakage to a minimum. 谨慎负责地处理所有运营设备设施，以最小化损坏和破损。 • Assist colleagues in other areas outside the direct area of responsibility and work as a team to provide the best guest service. 在直接责任范围之外的区域的帮助其他同事，并作为一个团队，提供最好的客户服务。

• Have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks always reflecting change in trends, guest expectations and operating philosophies. 具备全面的工作知识和能力，负责监督、纠正和展示一切反映趋势变化、客户期望和经营理念的所有职责和任务。 • Assist in delivering the day-to-day operations of the restaurant in an entrepreneurial way and according to the concept statement of the restaurant. 根据餐厅的概念，协助以主人翁精神提供餐厅的日常运作。 • Work closely together with Stewarding and Kitchen as partners of the same F&B team, ensuring smooth and efficient service and creating memorable guest experiences. 与管事部和厨房紧密合作，与餐饮和厨房紧密合作，确保顺利高效的服务，创造难忘的客人体验。 • Have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks based on the service sequence agreed, which are aligned with the restaurant concept. 具有充分的工作知识和能力根据按照餐厅概念规定的服务顺序去监督、纠正和展示所有岗位和工作。 • Assign responsibilities to the team implementing Multi-Tasking principle and check their performance regularly. 按照“一职多能”的原则给团队分配责任，并定期检查其绩效。 • Ensure the team have up to date knowledge of the offering and ensure that regular food tastings and training is taking place. 确保团队具备最新的产品知识，并确保定期进行试餐和培训。 • Be hands on Team Leader and be present at all times in the outlet, especially during busy periods. 做一个亲力亲为的主管，并随时在餐厅参与运营，特别是在繁忙时期。 • Ensure that through clearly defined service standards, guidance and feedback, our employees are empowered to make decisions, which supports guest satisfaction and improves morale. 确保通过明确的服务标准，指导和反馈，使员工有权作出决定，支持客户满意度，提高士气。 • Utilise technology available in the hotel and department to optimise productivity, improve service delivery and facilitate internal communication. 利用酒店和部门提供的技术来优化生产力，改进服务提供并促进内部沟通。 • Be armed with knowledge on the product (location, history, concept story, etc.) and able to share this with our guests and new recruits in ways that enrich experiences. 掌握产品知识（地点、历史、概念故事等），并与客人和新员工分享这一点，丰富经验。 • Ensure your teams know how to use the interdepartmental communication tools so as to ensure guest requirements are attended to in the quickest possible way. 确保您的团队知道如何使用部门间通讯工具，以便以最快的方式确保客人的要求。 • Welcome any guest that walks into the outlet, ensuring serving to the guest needs is attended to with intuitive but always culturally correct service. 欢迎所有进入餐厅的客人，确保用直觉按照企业文化根据客人需要提供正确的服务。 • Recognize regular and loyal guests, spot the special occasions and create memorable experiences. 认出常客和忠诚的客人，发现特殊场合，使他们有难忘的体验。 • Cultivate “We win and lose as teams…” attitude in the team. 培养团队中的“共进退”的态度。 • Use the Art of Service; be responsible for the whole guest journey in and beyond the outlet. 使用服务艺术，并负责客人在餐厅和酒吧时和离店时的体验。 • Ensure effective communications and handover between shifts. 确保有效的沟通和班次之间交接。 • Assign opening and closing duties, responsibilities and workstations and monitor duties through completion. 分配开餐和关餐的职责、责任和工作岗位，并完成监督任务。 • Handle guest enquiries in a courteous and efficient manner, ensure guest’s complaints are handled in a guest-oriented manner and assure follow up with guests. 以礼貌有效的方式处理客人查询，确保客人的投诉以客为尊的方式处理，并保证与客人的跟进。 • Ensure that the set-up of the outlet, the lighting and all aspects related to guest’s experience are monitored and up to standard, before each service and in accordance with the reservations made and taking into consideration the weather conditions. 确保餐厅布置、照明以及客人体验相关的所有方面都被监控并达到标准，确保在每次服务之前，考虑到预定和天气情况。 • Execute instruction given by the outlet manager pertaining that buffet, tags, set ups (when appropriate) reflect the standards of the hotel. 根据餐厅经理的指示，按照酒店标准准备自助餐、标签、摆台（如适用）。 • Ensure that team members know their responsibility, and that they are organized in such a way that service is smooth, efficient, and reflects the standards and values of the hotel. 确保团队成员知道他们的责任，并且有条理的使服务顺利、高效、反映酒店的标准和价值。 • Complete the digital logbook on a daily basis and send to F&B office every day. 每天完成电子日志，并每天发送到餐饮办公室。 • Ensure that the outlet is kept clean and organized, both at the front as well as the back of house. 确保餐厅保持清洁和有条理的，无论是在前区还是后区。 • Monitor that adequate hygiene procedures and standards are respected at all time. 监控任何时候都遵守适当的食品卫生程序和标准。

• Support the F&B Manager in the development and the execution of the concept of each of the different outlets. 支持餐饮部经理发展和执行每个不同餐厅的概念。 • Work closely together with Stewarding and Kitchen as partners of the same F&B team, ensuring smooth and efficient service and create memorable guest experiences. 与管事部和厨房紧密合作，与餐饮和厨房紧密合作，确保顺利高效的服务，创造难忘的客人体验。 • Ensure each F&B outlet reflects a contemporized reinvention of regional Food and Beverage offerings and traditions through its crafts (cooking methods, presentations, service sequences etc.). 确保每个餐厅通过其手艺（烹饪方法，演示，服务顺序等）反映出当地的餐饮产品和传统的现代化改造。 • Assist in the development of new ideas related to the re-invention of the local craftsmanship in each of the venues. 协助开发关于重塑每个地点当地手艺相关的新思路。 • Ensure that all the outlets and meeting & events are managed efficiently according to the established concept statements (including décor, smell and music) and adhere to Company and Hotel Policies & Procedures and Standards. 确保所有餐厅和会议及宴会按照既定的概念（包括装饰，气味和音乐）有效管理，并遵守公司和酒店政策、程序和标准。 • Aware of trends and propose ideas to the F&B Manager to build the range and quality of locally influenced F&B items to stimulate growth in sales for the outlets. 意识到趋势，并向餐饮部经理提出想法，以建立当地流行的餐饮项目的范围和质量，以刺激餐厅销售增长。 • Utilise technology available in the hotel and department to optimise productivity, improve service delivery and facilitate internal communication. 利用酒店和部门提供的技术来优化生产力，改进服务提供并促进内部沟通。 • Review the analysis of all F&B orientated feedback websites and evaluates guest satisfaction levels and advises the F&B Manager of actions to be taken to improve guest satisfaction. 检查所有餐饮导向反馈网站的分析，并评估客人满意度，并向餐饮部经理建议需要采取的行动以提高客人满意度的建议。 • Ensure that everyone strives - as a team together, to have every guest served correctly through clear communications and teamwork. 确保每个人一起努力，通过明确的沟通和团队协作，使每个客人都能得到正确地服务。 • Cultivate “We win and lose as teams…” attitude in the team. 培养团队中的“共进退”的态度。 • Ensure the team is well informed about regular, loyal guests and Special Guest, is able to identify the special occasions and create memorable experiences. 确保团队充分了解常客、忠实客人和特别客人，能够识别特殊场合，为客人创造难忘的体验。 • Use the Art of Service; be responsible for the whole guest journey in and beyond the own department. 使用服务艺术; 并负责客人在本部门内或之外的体验。 • Ensure that through clearly defined service standards, guidance and feedback, our employees are empowered to make decisions, which supports guest satisfaction and improves morale. 确保通过明确的服务标准、指导和反馈，使我们的员工有权做出决定，支持客户满意度，提高士气。 • Establish a rapport with guests both local visitors and in-house guests maintaining good customer relationship. 与本地客人和住客建立友好关系，保持良好的客户关系。 • Be a hands-on Manager and be present in the Operation, especially during busy periods. 成为一名亲力亲为的经理，参与日常运营，特别是在繁忙时期。 • Ensure that the Outlet service team is efficient; technically and culturally correct but above all projects a warm and welcoming image. 确保餐厅服务团队有效率；在技术和文化上是正确的，但首先要树立温暖和热情的形象。 • In combination with the F&B Manager and Procurement manager purchase food & beverage products that have a strong essence of sustainability and support the growing awareness of what we are eating and drinking. 与餐饮部经理和采购经理合作，购买具有可持续性的饮食产品，并对我们的饮食拥有超前的意识。 • Frequently taste Food & Beverage in all outlets and be demanding and critical when it comes to Food & Beverage quality and service standards. 经常在所有餐厅进行试餐，对于食品和饮料的质量和服务标准来说至关重要。 • Ensure that all the F&B outlets are organized and perform their duties and maintain their areas and equipment in accordance with the company brand standards. 确保所有餐厅按照公司品牌标准，有条理的履行职责、维护区域和设备。 • Create efficient working methods, procedures and clear instructions to the employees to ensure that productivity is optimised. 为员工创造有效的工作方法、程序和明确的指示，以确保生产力得到优化。 • Ensure that the F&B Department is kept clean and organized, both at the front as well as the back of house. 确保餐饮部门的前区和后区保持整洁有序。 • Check all guest/ staff incident reports and advise the F&B Manager accordingly. 检查所有客人/员工的事故报告，并根据情况与餐饮部经理商议处理。 • Check that the established cleaning / pest control schedules are strictly adhered to. 检查确定的清洁及有害生物控制计划是否得到严格遵守。 • Check all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the F&B areas. 检查所有维修和维护，并填写维修和维护作业单，以确保对餐饮区域的正确维护。 • Implement the execution of the policies regarding safety and hygiene (HACCP). 执行安全卫生政策（HACCP）。 • Coordinate the responsibilities to the team - implementing multi skilled and multi-tasking principle - and check their performance periodically. 将责任与团队协调一致 - 实施多技能和多任务原则，并定期检查团队绩效。 • Ensure your teams know how to use the interdepartmental communication tools so as to ensure guest requirements are attended to in the quickest possible way. 确保团队知道如何使用部门间沟通工具，以便以最快的方式确保客人的要求。 • Conduct daily pre-shift briefings to team on (group) reservations, special guests, room occupancy, arrivals & departures, function / events of the day and special attention that is needed. 将（团体）预订、特别客人、入住率、抵达和离店信息、当天的会议及宴会信息以及需要特别注意的信息在每日班前例会上告知团队。 • Be demanding and critical when it comes to service standards and inspire active engagement with the guests. 在服务标准方面严格要求，并激励团队与客人的积极互动。

• Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude. 对客塑造一个专业及乐于助人的形象，当客人遇到任何需要帮助的情况时，及时的以关怀和帮助的态度给予充分配合。 • Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings. 要完全熟知酒店及本地其他场所的服务和设施。 • Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area. 要对客人关于本地餐厅、交通和娱乐活动的问题做出回答。 • Suggest off-the-beaten path places to guests to present authentic dinning, entertainment and travel experience. 为客人推荐一些不同寻常的正宗的饮食、娱乐活动以及旅行体验。 • Perform opening and closing procedures at all Guest Experience Area. 负责所有宾客体验部所属区域的营业和关闭的相关工作。 • Ensure all guests experience a fresh and modern check-in/check-out procedure. 确保所有客人在办理入住、离店手续时，都能有新颖和时尚的体验。 • Assist with luggage and door upon guest request. 当客人提出需要行李和开门服务时应提供相应服务。 • Perform curbside check in for special guests on mobile devices. 使用移动设备为特殊客人在房间办理入住手续。 • Ensure that guest history is maintained accurately and up-to-date. 确保客史信息维护的正确性和时效性。 • Ensure that Guest Experience and surrounding area are kept clean and organized at all times. 确保宾客体验及其他周边区域随时都保持干净和整洁的状态。 • Anticipate guest needs and offer related services and suggestions accordingly. 预知客人需求，并提供相关服务和建议。 • Find opportunities to surprise and delight guests to create memorable moments. 寻找为客人创造惊喜的机会，从而制造难忘时光。 • Be able to build small talks with guests during every interaction to engage with guests. 能够在每一次与客人相处的时候愉快沟通，从而与客人建立友好的关系。 • Be entirely flexible and adapt to rotate within the different positions of the Guest Experience or any other Department of the hotel as needed. 能够在需要时完全灵活地工作在宾客体验部各个岗位，或酒店其他各个部门。 • Ensure that all daily special rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance and accordingly and welcome amenities are appropriately ordered. 确保所有每日特殊房间，有特别要求的房间，长住客人房间都会在客人抵店前提前锁定，并且提前准备好欢迎礼品。 • Be knowledgeable of all hotel outlets and hours of operation. 熟知酒店所有运营部门信息及营业时间。 • In absence of other department operation during the night, assist all departments to ensure the normal operation when necessary. 在夜间没有其他部门营运的情况下，必要时协作各部门确保正常运行。 • Upsell larger rooms or suites to enhance guest experience and maximize revenue. 推销更大的房间或套房给客人，以提升客人更好的入住体验及酒店收益最大化。 • Cross sell F&B space and products. 交叉销售餐厅餐位及产品。 • Post on a timely basis all laundry, restaurant and other charges as needed. 将客人的洗衣费用、餐饮费用及其他费用及时入账。 • Print room status reports, complete welcome cards/calls and communicate available services and amenities. 打印房态表，完成欢迎卡片/欢迎电话，以及沟通相应的服务及物品。 • Perform daily end of shift deposits and correct "drop" procedures. 完成每日班次结束后结算程序和正确的“投账”程序。 • Review Up-To-Date Report and Trace File on a regular basis during the day. 每天定期检查Up-To-Date Report和Trace File。 • Settle bill accurately through different transaction， including Alipay, Wechat Pay, credit card, cash and etc. 准确地通过不同形式结账，包括支付宝，微信，信用卡，现金等。 • Keep learning not only Guest Experience area but also other Rooms departments and F&B operations. 不断学习宾客体验部的相关知识，及其他运营部门的相关知识。 • Coordinate, process and distribute all incoming reservations during off hours of Reservation Department, and be responsible for telephone inquiries and information services for the hotel. 负责酒店的电话问询、答疑等服务，并在非预订部工作时间，负责协调、处理和分配所有接收到的客房预定。 • Optimize revenue through timely and accurate bookings. 通过及时、准确的酒店相关预订提高酒店收益。 • Complete other tasks that assigned by Management. 完成管理层安排的其他工作。

主要负责员工餐厅厨房早班的工作。 提供与标准和指导规范一致的高质量菜品，注意工作区域和设备的清洁卫生。

【岗位职责】 1、全面负责前台接待、客房预订及收银等日常运营管理工作 2、督导前台员工服务标准执行，确保服务质量符合品牌要求 3、能够独立处理宾客投诉及突发事件，维护酒店声誉 4、审核每日营业报表及交接班记录 5、协调前厅部与其他部门的运营衔接 6、负责前台员工排班、培训及绩效考核 【岗位要求】 1、中专及以上学历，酒店管理相关专业优先 2、5年以上高星级酒店前台工作经验，2年以上管理岗位经验 3、精通前台系统操作及前台业务流程 4、具备优秀的服务意识与危机处理能力 5、普通话流利，英语基础会话能力 6、年龄28-35周岁，形象气质佳

Responsible for the management of all aspects and functions of the Bvlgari Bar, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff. Provides support, training, direction, focus, motivating and helps staff members have continuous success. Ensure the safety and security policies in restaurant. Monitor accidents, injuries, and unsafe work conditions and come up with action and suggestions. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach department goals.

Your day to day 日常职责    1.Responsible for providing accurate information concerning hotel facilities, venues and functions and handling guest inquiries. Supervises the issue of keys, mail, messages, telegrams and parcels to the guests    负责提供关于酒店设施、场所和功能的准确信息并答复客人的问询。管理客人的钥匙、信件、留言、电报和包裹等。   2.Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests.    协调客人的需求，要求和问询以确保提供卓越和超值的服务   3.Assist guests with all inquiries, both hotel and non-hotel related    协助客人各种与酒店相关或无关的问询   4.Conduct effective shift briefings to ensure hotel activities and operational requirements are known    进行有效的交接班说明工作，以明确酒店活动和运营要求   5.Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events    详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息 What we need from you 我们需要你具备   1.Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company    拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力   2.Good communication and writing skills    具有良好的沟通及写作技   3.Proficient in the use of Microsoft Office and Front Office System     熟练使用微软办公软件和前台系统   4.2 years experience in concierge or related discipline or an equivalent combination of education and experience    拥有2年礼宾部工作经验，或与此相当的教育和相关工作经验结合的背景

Your day to day 日常职责   1.Assist in the management of Kitchen Operations in a single food & beverage outlet or a shift, or section of food and beverage operations, including menu planning and costing, organizing special events, developing new dishes, maintaining food quality standards and comprehensive product knowledge.    协助一家餐饮营业场所或一班厨房的运营管理或餐飲运营的一部份，包括菜单计划和成本核算，组织特别活动，开发新菜，了解食品质量标准和关于产品的综合性知识。   2.Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.      遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。   3.Develop new dishes and products    开发新菜和新产品。   4.Ensure that outstanding culinary technical skills are maintained    确保优秀的餐饮技巧得以保持。   5.Maintain comprehensive product knowledge including ingredients, equipment, suppliers, markets, and current trends and make recommendations for appropriate adjustments to kitchen operations accordingly.    保持对产品的综合性知识的了解，包括配料、设备、供应商、市场和当前趋势，并相应的建议厨房运作部进行适当调整。 What we need from you 我们需要你具备   1.Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.    完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。   2.Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.    持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。   3.Problem solving, reasoning, motivating, organizational and training abilities.    具有解决问题，推理，号召，组织和培训能力。   4.3 years experience as a chef including at least 1 year in supervisory capacity or an equivalent combination of education and experience.    3年厨师工作经历，包括1年的管理经验，或与此相当的教育和相关工作经验结合的背景。

Your day to day 日常职责   1.Manage the bar/lounge operations of the hotel to ensure the achievement of established beverage quality and guest service quality standards and departmental revenue and profit goals.    管理酒店酒吧和咖啡厅的运营，确保已打造的酒水质量和宾客服务质量标准，以及部门收入和利润目标。   2.Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.      遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。   3.Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.   监督指定餐厅的菜品服务和出品，确保高质量和一致性。   4.Train bar attendant, wait help and bus help in basic beverage knowledge and beverage service    为酒吧侍应生提供基本的饮料知识和饮料服务的培训。   5.Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit    为销售，饮品创新和利润制定部门的规范和程序。 What we need from you 我们需要你具备   1.Professional bartending skills, and have cocktail innovation ability    专业的调酒技术，并具有鸡尾酒创新能力    2.Wide knowledge of beverages, including cocktails, spirits and wines, and the ability to use their knowledge and expertise to provide guests with an exceptional experience    酒水知识扎实，包括且不仅包括鸡尾酒，烈酒及葡萄酒，并能够运用其知识和专长为客人提供卓越的消费体验   3.Problem solving, reasoning, motivating, organizational and training abilities.    具有解决问题，推理，号召，组织和培训能力   4.Leadership Skills.    具有领导能力

Your day to day 日常职责   1.Supervise the service anddelivery of menu items in assigned restaurant ensuring a high level of qualityand consistency.    监督所在餐厅的服务和菜单内容的提供情况，确保高品质和一致性。   2.Adhere to local regulationsconcerning health, safety, or other compliance requirements, as well as brandstandards and local policies and procedures.       遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。   3.In the absence of a Manager,conducts shift briefings to ensure hotel activities and operationalrequirements are known.    在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。   4.Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup.    在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。   5.Monitor standards of guestfacilities and services.    监督客用设施和服务的标准。   6.Supervise functions.    监督各项职能。   7.Supervise outlet service.    监督餐厅的服务。 What we need from you 我们需要你具备   1.Demonstrated ability tointeract with customers, employees and third parties that reflects highly onthe hotel, the brand and the Company.    完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。   2.Alcohol awareness certificationand/or food service permit or valid health/food handler card as required bylocal government agency.    持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。   3.Problem solving and trainingabilities.    具有解决问题和培训的能力   4.2 years related experience oran equivalent combination of education and experience.  Supervisory experience preferred.    2年相关工作经历，或与此相当的教育和相关工作经验结合的背景。具主管经验优先考虑。

Your day to day 日常职责    1.Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity    随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字    2.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation     履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统   3.Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels   熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订   4.Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e－mail, messages, and how to interpret availability sources within the reservation systems   全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读   5.Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.    熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案 What we need from you 我们需要你具备    1.Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company   拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力   2.Able to read and write English    能够读写英语   3.Proficient in the use of Microsoft Office and Front Office System   熟练使用微软办公软件和前台系统任职资格：

目前在招实习生岗位： Le Chole 餐饮服务员 礼宾员 诚挚欢迎所有热爱酒店行业的新鲜血液加入Kimpton Qiantan Shanghai，在这里你可以不断激发灵感，开启一段独特而又奇妙的全新旅程，只要你伸出手，我们将会以诚挚的热情，欢迎你们的到来。

Your day to day 日常职责   1.Develophotel and marketing collaterals according to Brand standards forpromotions/    根据品牌标准，制作酒店和市场推广的宣传印刷品和设计。    2.Provideall Project visual requirements within required timeline to ensure sufficienttime for proof readings and approval by seniormanagers.    所有的设计都必须有一个时间进度表，以便有足够的时间进行校对并由高级管理人员批准。   3.Providetechnical support to Sales & Marketing team for all collateral,advertisement and designwork.    为市场销售部提供所有宣传品和广告的设计方面的技术支持。    4.Workwith Marketing Communications Manager to ensure the creative and design meetsBrand standards.     与市场传讯经理合作，确保所有的创意和设计是符合品牌标准。    5.Responsiblefor all hotel photo shooting and photo editing.    负责酒店所有的照片拍摄和编辑工作。    6.Managehotel image database with official hotel photos and event photos to be used inhotelpromotion.       管理酒店图像数据库包括官方酒店照片和活动照片等，用于酒店推广。    7.Learnand be updated on the latest creative trends for designwork.    在设计工作上学习并经常更新创意趋势及相关信息。    8.Keepwell and save every kind of art tools, materials andequipment.    妥善保管、节约使用各种美工工具、材料和设备。 What we need from you 我们需要你具备   1.Bachelors/Collegedegree in graphic design or relatedfield.      平面设计或相关专业的学士学位/大专学历。    2.Strongknowledge and experience in graphic design and onlinemarketing.      较强的平面设计及线上营销方面的知识。   3.Strongtime-management skills and able tomulti-task.      较强的时间管理技巧，能够处理多重任务。    4.Proficientin the use of Microsoft Office software, graphic design, photo publishing andeditingsoftware.        熟练使用Microsoft办公软件、电脑平面设计、相片处理和印刷编辑软件。    5.Atleast 1 year of relevant work experience or 4 years of combined universityeducation and work-relatedexperience.                 至少1年相关工作经验或4年的大学教育和工作经验等效结合。

岗位职责 1、按照年度销售计划完成会议销售工作和活动，完成并超越会议销售目标。 2、将团队涉及信息分发至相关部门。例如：发会议通知单，团队摘要和准备会议讲座。 3、在会议组织者有需求时及时与各部门进行沟通协调。 4、让活动组织者和客户在活动/团队停留期间让其客人满意。 5、检查会议进行的所有时间内确保有质量的服务给客人。 6、有规律的回顾主要账单抛入并确保其准确性，需要和客户一起回顾账单以调整最终发票清单。 7、提供反馈市场趋势，与上级保持沟通，并与客户保持良好关系，不断更新整体目标。 8、及时满足客户需求并保持有效沟通。 9、确保内部有效而密切的沟通。 岗位要求 1、大专学历以上，形象、气质佳，营销专业优先； 2、具有代表酒店与顾客，员工和第三方交往的能力。 3、具有解决问题，推理，号召，组织的能力。 4、有接待大型会议、活动的经验。