职责概述 GENERAL MISSION 协助人力资源总监及集团培训，通过不同的平台进行调查、实施、创造、改善和沟通地中海俱       乐部员工发展战略。通过重点发展本地人才，建立坚实的酒店服务平台，提高地中海俱乐部的    宾客服务体验。落实地中海俱乐部的价值观、管理原则、高端服务行为和企业家精神。负责酒     店筹备与酒店开业的运营以其他相关工作。 Assist Director of Human Resources and Consulting Trainer Manager (Functional Manager)       market, implement, create, improve and communicate Club Med’s employee-development     strategy across different platforms. Improve guest hospitality experience at Club Med, through    focus and priority on developing local talents to establish a solid hospitality platform in each resort. Exemplary Ambassador aligned to Club Med’s Values, Management Principles,        Upscale Service behaviors & Entrepreneurial Mindset.Manage hotel Operations and other       relative challenges for pre-opening and opening. 工作职责 RESPONSIBILITIES AND MEANS 负责开发、协调和实施与培训内容和工具相关的各种学习与发展计划。 Responsible for developing, coordinating and implementing various Learning & Development     training initiatives aligned to training content & tools. 作为BU和度假村运营咨询顾问，支持和促进所有GO和GE的发展计划。  Support and facilitate all GO-GE development initiatives as consultant to resort operations at     the BU & resort levels. 分析、开发和改进培训模块和工具。 Analyzes, develops, and improves training modules and tools. 评估绩效问题，研究并提出行动或替代方案，优化工具和程序。 Assesses performance issues - researches and proposes actions and/or alternatives.         Optimizes tools & procedures. 培训各部门经理。 Coach Managers. 个人及共同推动培训项目。 Personally facilitates and co-facilitates training programs. 评估培训解决方案的影响。 Evaluates impact of training solutions. 记录并汇报培训结果。 Documents and reports training results. 自觉完成既定目标。 Works with minimal supervision to complete established goals and objectives. 担任度假村培训项目的主要联系人。 Serves as primary contact for Consulting Resort Trainer for training programs. 处理并讨论学员和经理对于培训计划和需求的调查。 Handles and discusses inquiries from trainees & managers about training programs & needs. 为当地GE员工提供提高潜力的发展项目。  Deploys all aspects of high-potential development programs for local GE employees 制定/协助度假村员工的年度培训计划。  Creates/coordinates annual training plan for resort populations. 计划，组织，呈现，并促进度假村员工的培训计划。 Plans, organizes, presents, and facilitates training programs for all resort populations. 创建、管理、参与和发展各种各样的培训环境和活动，为GO和GE提供发展潜力和实现目标       的机会。 Creates, manages, participates in and develops a wide variety of learning environments and      activities to provide GO-GEs the opportunity to develop their potential and achieve their       objectives. 为部门经理工作表现及接待相关方面的挑战提供培训和支持。  Coaches & supports managers on performance & hospitality challenges. 审查，评估，修改和改进现有和计划实施的培训项目。 Reviews, evaluates, modifies and improves existing and proposed training programs. 为最佳实践提供基准测试。 Benchmarks for best practices. 准备培训辅助材料，如培训材料，讲义，学员手册，管理指南，视觉辅助和评估表。 Prepares training aids such as instructional material, handouts, learner workbooks, leader guides, visual aids & evaluation forms. 准备培训课程，包括安排培训课程和地点，协调组织工作，通知学员与部门经理，装饰培训教       室。 Prepares training sessions: schedules sessions & locations, coordinates logistics, contacts        trainees and managers, sets-up classrooms. 确保在相关渠道准确记录培训记录和学员考勤。 Assures accurate documentation of training records & trainee attendance in Workday and   other UDT reporting channels. 确保培训和培训相关要求的合规性。 Assures local compliance with training & training-related requirements. 与其他人力资源和UDT成员合作共同完成团队目标。  Participates collaboratively and professionally with other HR & UDT members to achieve team   goals. 确保各级职责进行有效双向沟通。  Assures effective two-way communication at all levels of responsibility. 根据需要参加人力资源和UDT会议。  Participates in HR and UDT meetings as appropriate. 持续维护和更新建导及热情好客能力。  Continually maintains, updates his/her facilitation & hospitality competencies. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION 35 周岁及以下，条件优秀者年龄可酌情放宽 Under 35 years old (inclusive). The age limit may be appropriately adjusted for outstanding        candidates. 大专及以上学历，教育、人力资源管理或人力资源开发等相关专业优先，英语流利，特别优秀       者可适当放宽。 College degree or above; majors such as education, human resource management or human    resource development are preferred; fluent English is required; the requirement may be    appropriately relaxed for particularly outstanding candidates. 具备企业培训或酒店培训相关岗位工作经验。 Possess relevant work experience in corporate training or hotel training positions. 具备酒店团队管理经验 Hospitality Team Management experience. 持有培训相关专业证书，如企业培训师（二级及以上）、人力资源管理师（二级及以上）、      TTT（国际职业培训师）认证等优先 Possessing relevant training professional certificates, such as Enterprise Trainer (Level 2 or     above), Human Resources Manager (Level 2 or above), TTT (International Professional             Trainer) certification, etc. is preferred. 能够在 “顾问模式” 下独立自觉完成工作 Ability to work autonomously in “consultant mode” with minimal supervision. 能够根据个人发展预见并实施培训重点 Ability to anticipate and initiate key training priorities aligned to individual       development.

职责概述 GENERAL MISSION 司机： Driver： 用热情、友好和彬彬有礼的态度欢迎/欢送抵店/离店客人，尽可能使用客人的名字 Welcome or bid farewell to arriving or departing guests with enthusiasm, friendliness and courtesy, and use their names whenever possible. 使用指定的停车区域 Use the designated parking area 负责所停汽车钥匙的安全 Responsible for the security of the keys of the parked vehicles 确保安全驾驶和停放客人的汽车 Ensure safe driving and parking of guests' vehicles 在任何时间里安全驾驶饭店汽车，遵守交通规则 Drive the hotel car safely at all times and abide by traffic rules 每日对度假村汽车进行清洗 Clean the resort vehicles on a daily basis 每班次结束时填写饭店车辆流动表并与下一班交接 At the end of each shift, fill out the hotel vehicle movement form and hand it over to the next shift. 如果客人的汽车在驾驶、停放的过程中被损坏或涉及交通事故，立即向礼宾部经理报告  If the guest's car is damaged during driving or parking, or if there is an accident involving the car, report it immediately to the Concierge Manager. 如果没有出车任务，驾驶员应该站在度假村入口协助行李员工作 If there is no vehicle dispatch task, the driver should stand at the entrance of the resort to assist the luggage handlers. 协助指挥交通确保车道和主要入口处的畅通 Assist in directing traffic to ensure smooth flow of traffic in the lanes and at the main entrances. 在任何时候保持工作区域的干净和整洁 Keep the work area clean and tidy at all times 识别贵宾、常规客人和长住客人并且提供个性化的服务和帮助 Identify VIPs, regular guests and long-stay guests and provide personalized services and assistance 和相关的部门建立良好的工作关系 Establish good working relationships with the relevant departments 对度假村餐厅、营业等知识有一个全面的了解，以便于回答客人的提问 Have a comprehensive understanding of the restaurant and business operations of the resort, so as to be able to answer guests' questions. 坚持汽车的维护及保养，控制饭店成本 Ensure regular maintenance and servicing of the vehicles, and control the hotel's costs. 向客人提供优质服务 Provide excellent service to guests 通过记录客人的意见反馈，不断地寻找机会发展对客服务 By recording guests' feedback, we constantly seek opportunities to improve our guest services. 坚持度假村安全制度、紧急情况处理规定和程序 Adhere to the safety regulations, emergency handling procedures and protocols of the resort 遵守工作政策及程序，遵守商业行为规范以及员工手册中的条款。  Adhere to the company's policies and procedures, as well as the business conduct guidelines and the terms stipulated in the employee handbook. 完成上级交待的其它任务 Complete other tasks assigned by superiors. 礼宾员： Concierge： 为所有抵店或离店的客人开车门 Open the doors for all arriving or departing guests. 欢迎到店客人时面带微笑并有眼神交流，如果认识客人需称呼客人名字 When greeting customers in the store, smile and make eye contact. If you know the customer, address them by their name. 帮助抵店客人卸行李 Help the guests arriving at the hotel to unload their luggage. 在需要时帮助客人把行李运到大厅 Help guests carry their luggage to the lobby when necessary. 了解度假村产品细节方面的知识，以确保正确回答客人的提问 Gain knowledge about the details of the resort products to ensure accurate responses to guests' inquiries. 在需要时叫出租车，并帮助客人告诉司机他要去哪里 Call a taxi when necessary and assist the passenger in informing the driver where he is going. 保持入口畅通无阻 Keep the entrance unobstructed. 对残疾的客人给予特别的帮助和关注 Provide special assistance and attention to guests with disabilities. 协助保持入口清洁和整洁 Assist in maintaining the cleanliness and tidiness of the entrance. 在需要时协助把行李从大堂运到出租车上 Assist in transporting luggage from the lobby to the taxi when necessary. 以微笑和目光接触欢送离店客人，尽可能使用客人姓名 Wave goodbye to departing guests with a smile and eye contact, and try to use the guests' names as much as possible. 向礼宾部经理汇报客人的评价/抱怨、问题、事件等 Report the guests' comments, complaints, problems, incidents, etc. to the receptionist manager. 识别贵宾、常规客人和长住客人并且提供个性化的服务和帮助 Identify VIPs, regular guests and long-term residents, and provide personalized services and assistance. 用微笑和目光接触问候所有抵店和离店的客人 Greet all incoming and outgoing guests with a smile and eye contact. 为抵店和离店的客人/团体收送行李 To collect and deliver luggage for guests and groups checking in and checking out 为所有住店客人介绍客房设施，例如：空调控制，电灯开关，保险箱、电视，电话，衣橱等。 Introduce the room facilities to all guests, such as air conditioning control, light switches, safes, televisions, telephones, wardrobes, etc. 发送留言并处理客人的要求及问题，发送邮件，传真，留言，包裹，鲜花等迅速的送到客人房间 Send messages and handle guests' requests and questions. Send emails, faxes, messages, packages, flowers, etc. promptly to the guests' rooms. 登记所有递交给客人的物品 Register all the items handed over to the guests. 当需要时完成客人的吩咐 Complete the guests' requests when necessary. 随时保持整洁的外表 Always maintain a neat appearance. 接受客人要寄存的行李，交给客人行李寄存卡    Accept the luggage that the guests wish to store and hand it over to the guest luggage storage card.                      迅速地、彬彬有礼地回答客人的电话 Answer the guest's call promptly and politely. 维持营业设备良好的工作状态 Maintain the equipment in good working condition for business operations. 随时保持工作区域的干净与整洁 Keep the work area clean and tidy at all times. 与有联系的部门建立良好关系 Establish good relationships with the relevant departments. 向客人提供优质服务按照度假村礼宾部要求 Providing excellent service to guests as per the requirements of the resort concierge department. 确保客人需求和合理要求被满足 Ensure that the guests' needs and reasonable requests are met. 协助保持大堂区域任何时间的高度整洁 Assist in maintaining the cleanliness of the lobby area at all times. 在工作中遵循度假村对客服务标准 Follow the resort's guest service standards in the workplace. 确保任何时间客人和对客人的商业信息保密 Ensure that all customer information and business information related to customers are kept confidential at all times. 熟悉所有酒店紧急安全标准，包括疏散程序 Be familiar with all hotel emergency safety standards, including evacuation procedures. 遵守度假村的工作政策及程序，遵守度假村行为规范以及员工手册中的条款 Comply with the work policies and procedures of the resort, abide by the behavioral norms of the resort and the terms stipulated in the employee handbook. 完成上级交待的其它任务 Complete other tasks assigned by superiors. 专业知识技能： Job Knowledge / Skill: 在任何情况下都能坚持安全驾驶 Be able to adhere to safe driving at all times. 良好的驾驶技术以及经验 Good driving skills and experience. 熟知市内以及周边城市的道路、交通状况，熟知各种交通法规，并及时更新 Be familiar with the road and traffic conditions within the city and its surrounding areas, be well-versed in various traffic regulations, and keep them updated in a timely manner. 了解杭州及周边地区各类相关信息，方便回答客人问题 Understand various relevant information about Hangzhou and its surrounding areas, which facilitates answering guests' questions. 具有对饭店行业以及前厅部基本知识的了解 Having a basic understanding of the hotel industry and the front office department. 良好的英语能力以及沟通技巧 Good English proficiency and communication skills. 教育 Education: 大专及以上学历 College and above education degree 其它技能要求： Additional Skill required: 良好、积极的工作态度 Good and positive working attitude 乐于学习，乐于助人 Enthusiastic about learning and willing to help others 具有车辆维修技能者优先考虑 Those with vehicle repair skills will be given priority. 具有英语会话能力者优先考虑 Those with excellent English conversation skills will be given priority.

职责概述 GENERAL MISSION 根据客人的需求及时、准确的将指定物品送至客人房间，协助客房服务员和楼层主管的日常工 作。协助洗衣房按需将干净布草送至楼层，脏布草集中运送进行分拣。 Deliver designated items to guests' rooms timely and accurately according to their needs, and assist room attendants and floor supervisors with their daily work. Assist the laundry to send clean linen to the floor as needed, and the dirty linen is centrally transported for sorting. 工作职责 RESPONSIBILITIES AND MEANS 主动热情地与客人沟通，礼貌回应客人的临时需求，如指引路线、提供额外物品等，提升客人 入住体验。 Communicate with guests actively and warmly, respond to guests' temporary needs politely, such as giving directions and providing additional items, so as to improve guests' stay experience. 严格遵守酒店的仪容仪表规范，着装整洁统一，言行举止符合酒店服务标准。 Strictly abide by the hotel's dress code, keep the uniform clean and tidy, and behave in accordance with the hotel service standards. 根据客人的需求及时、准确地将指定物品送至客人房间。 Deliver designated items to guests' rooms timely and accurately according to their needs 信息传达及时、准确无误。 Timely and accurate information transmission. 与办公室、楼层主管、服务员保持沟通联系。 Keep in touch with office、 floor supervisor and waiter. 管理和保管好办公室物品及迷你吧酒水，做好收发记录。 Manage and keep office items and mini bar drinks, and make receiving and sending records. 协助布草的配送和收回。 Assist in the delivery and retrieval of linen. 协助客房部仓库管理工作。 Assist the housekeeping department in warehouse management. 培养与其它部门良好的工作关系。 Cultivate good working relationships with other departments. 确保工作区域在任何时间内的干净和整洁。 Keep working areas neat and tidy at all times. 成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才。 Become a compound talent who master the working skills of room attendants and other business fields of the room department. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor.  职位要求 JOB SPECIFICATION 具备客房相关岗位工作经验1 年及以上。 Have one year or more working experience in the same position. 35周岁及以下，条件优秀者年龄可酌情放宽。 Under 35 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. 中专及以上学历。 College degree or above,may be appropriately relaxed for exceptionally outstanding candidates. 具有操作电脑和其它设备的基本能力。 Preferably have basic knowledge in computer/cashiering machine. 身体健康，能够适应长时间的工作。 Must be physically fit and able to work long hours. 具备良好的沟通能力。 Good communication skill.

职责概述 GENERAL MISSION 协助前厅部经理管理部门，协助当班员工正确提供电话服务及预订服务并为客人提供优质服务。 To assist the Front office Manager in the operation of the Guest Service Centre department, responsible for telephone and reservation service and coordinating guest requests during the shift. 工作职责 RESPONSIBILITIES AND MEANS 确保迅速地、有礼貌地和准确地处理所有的来电和留言。 Ensure prompt, polite and accurate handling of all telephone calls and messages. 完全熟悉度假村的电话系统和相关功能，例如语音信箱。 Be completely familiar with the resort’s telephone system and related functions,i.e. voice mail. 充分掌握计费方式及计费系统。 Be knowledgeable about charges and charging system. 提前预判客人需求，全面收集并系统积累客人的需求与喜好信息。 Accurately collect and accumulate information on Guests Needs, request and Preferences in order to improve anticipation. 负责“客房送餐”服务能高效地进行，确保自己和员工熟悉掌握促销技巧和度假村产品知识。 Responsible for In-Room Dinning orders and guest requests in regards to in room dining. Ensure self and GSA practice up selling skills and good product knowledge. 完全熟悉火警程序和紧急事件中宾客服务中心的作用，并确保所有宾客服务中心员工也熟悉这些程序， 进行定期更新和培训部门所有员工。 Be completely familiar with Fire Emergency Procedures and Communication Department’s role in emergencies and ensure all GSA’s knowledge of these procedures and conduct regular update and training for all associates. 确保个人知晓并对所有宾客服务中心员工开展彻底地有关紧急呼叫、炸弹威胁电话及电梯应急等相关知识的定期培训。 Ensure personal knowledge and conduct thorough and periodical training on emergency calls, bomb threat calls, elevator emergency and other related to all Guest Service Centre Associates. 对所有客人和员工的信息进行保密。 Keep confidential information about all Guests and Associates. 负责迅速准确地为客人提供叫醒服务。 Responsible for prompt and accurate handling of guests’ wake up calls. 保持对产品与服务的高度了解以便于向客人解释和销售服务与设施。 Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 完全了解并掌握预订相关知识，能够保证预订部运营工作正常开展。 Fully understands and masters all reservation-related knowledge, guaranteeing the normal functioning of the Booking Department's operations. 与收益部门展开合作，保证度假村利益最大化。 Collaborate closely with the Revenue Department to maximize resort revenues. 确保顾客需求和合理要求被满足，并以电话跟进方式来核实满意度。 Ensure guest needs and reasonable requests are met and place follow up calls to verify satisfaction. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor.  职位要求 JOB SPECIFICATION 具备预定或总机相关工作经验1 年及以上。 At least one year working experience in related position. 35周岁及以下，条件优秀者年龄可酌情放宽。 Under 35 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates.  大专及以上学历。 College degree or above. 掌握宾客服务中心工作知识并且十分熟悉宾客服务中心日常运行。 Good knowledge and very familiar with Guest Service Centre operation. 熟练掌握宾客服务中心设备以及预订相关知识。 Good knowledge of concerned Guest Service Centre equipment and reservation-related knowledge 熟练操作话务台，掌握各项功能。 Good knowledge of console operation. 具备英语沟通能力。 Proficient in English communication. 良好的组织以及解决问题的能力。 Be good at organize and problem solving.

职责概述 GENERAL MISSION 在主管及领班的带领下，负责西厨房热菜区域指定菜品的烹制、备料及岗位清洁工作。严格遵守标准菜谱与操作规程，确保出品质量、效率及安全卫生。 Under the guidance of the Chef de Partie and Demi Chef, responsible for the preparation, cooking, and station cleaning of assigned dishes within the Western hot kitchen section. Strictly adheres to standard recipes and operating procedures to ensure output quality, efficiency, safety, and hygiene. 工作职责 RESPONSIBILITIES AND MEANS 根据标准菜谱和主管/领班的安排，准确、高效地完成分配的热菜烹制任务，确保风味、火候、温度及装盘符合要求。 Accurately and efficiently complete assigned hot dish cooking tasks based on standard recipes and instructions from the CDP/Demi Chef, ensuring flavor, doneness, temperature, and plating meet requirements. 负责本岗位所需的基础备料工作，如蔬菜切配、酱汁预制、肉类预处理等。 Responsible for basic mise en place for the assigned station, such as vegetable cutting, sauce pre-preparation, and meat pre-processing. 在开餐前和营业结束后，负责本工作区域的清洁、整理及用具归位，保持环境整洁卫生，并确保个人仪容仪表符合标准。 Before service and after closing, responsible for cleaning, organizing, and storing utensils in the assigned work area, maintaining a clean and hygienic environment, and ensuring personal appearance meets standards. 严格执行上级的工作安排与指令，确保任务按时、按质完成。 Strictly execute work assignments and instructions from superiors to ensure tasks are completed on time and with quality. 正确使用和日常维护本岗位的厨房设备与工具，发现异常及时上报。 Use and perform daily maintenance on kitchen equipment and tools for the assigned station correctly, reporting any abnormalities promptly. 积极与同事协作，遵守厨房工作流程，确保生产环节顺畅。 Actively collaborate with colleagues, adhere to kitchen workflows, and ensure smooth production processes. 完成上级交代的其它任务。 Carry out other tasks as directed by supervisor.

职责概述 GENERAL MISSION 向客人提供有效礼貌的服务，认真执行度假村所有的服务标准和程序。 Provide effective and courteous service to guests, and implement all service standards and procedures diligently. 工作职责 RESPONSIBILITIES AND MEANS 参加部门培训及班前班后例会，确保始终以正确的服务理念来服务客人。 Attend departmental training sessions and pre/post-shift meetings to uphold the service philosophy. 认真做好餐前检查工作，并按标准摆台，准备开餐前的各类用品用具。 Conduct thorough pre-meal inspections, arrange tables according to standards, and prepare all utensils before service. 负责区域设施设备的清洁保养工作，提供优雅，清洁，安全的就餐环境。 Maintain cleanliness of facilities to ensure an elegant, safe dining environment. 熟悉各类菜肴与酒水、餐具的搭配，以便在客人就餐过程中及时更换。 Master the pairing of dishes with beverages and tableware for timely replacements during service. 密切关注指定区域的桌子和重要客人，提供优质服务。 Provide attentive service to tables in designated areas and VIP guests. 将不符合标准和程序的菜肴退回厨房。将客人的投诉和意见汇报给领班、主管。 Return any dishes that do not meet standards to the kitchen. Report guest complaints to supervisors. 在每一班结束时，确保指定区域的清洁卫生，各个工作台中都有充足的物品留待下         班使用,并做好交接工作。 At shift end, ensure designated areas are clean, leave sufficient supplies at workstations for post-shift use, and complete handover procedures. 完成上级交代的其他任务。 Complete other tasks assigned by superiors. 职位要求 JOB SPECIFICATION 中专及以上学历，酒店管理专业优先。 Diploma or above, major in Hotel Management is preferred. 具备餐饮相关岗位工作经验1年及以上。 At least 1 years working experience in the same position. 具备英语沟通能力。 Proficient in English communication. 对工作认真踏实，工作态度端正，能吃苦耐劳。 Diligent and conscientious in work, with a proper work attitude and strong endurance. 身体健康，仪表端正，眼明手快。 In good health, with proper appearance, flexible in handling affairs, and quick-witted. 掌握必需的食品、酒水知识，有一定的西餐服务技能。 Possesses essential knowledge of food and beverages, with certain skills in Western catering services. 了解西餐服务程序，善于实际操作。 Understands the procedures of Western catering services and excels in practical operations. 热爱本职工作，有较强的责任感，能与他人进行协作。 Passionate about one's profession, with a strong sense of responsibility and the ability to collaborate with others.

职责概述 GENERAL MISSION 向客人提供有效礼貌的服务，认真执行度假村所有的服务标准和程序。 Provide effective and courteous service to guests, and implement all service standards and procedures diligently. 工作职责 RESPONSIBILITIES AND MEANS 按照标准与流程做好迎宾服务工作。 The receptionist at the international restaurant must follow established protocols to provide efficient hospitality services. 提前5—10分钟到达岗位，检查自己的仪容仪表是否规范，是否精神状态饱满。 Arrive 5-10 minutes early to check personal appearance and ensure peak energy. 做好迎宾台的一切准备工作：物品按要求摆放整齐，工作区域内干净，无脏物、无积灰。 Complete all preparations at the reception desk: organize items neatly, maintain a clean workspace free of dirt and dust. 根据预订情况及时填写《国际餐厅预订每日登记表》。 Promptly fill out the "Daily International Restaurant Reservation Form" based on guest bookings. 提前清楚了解当日用餐的预订客人的桌号，并牢记客人的姓氏。 Memorize the table of scheduled guests and their surnames. 宾客进来时，立即上前迎接，面带微笑，亲切地向宾客问候。 Upon arrival, greet guests warmly with a smile and inquire about reservations. 确认宾客是否有预订。 Please confirm whether the guest has a reservation. 如果宾客没有预订过餐位，应立即根据宾客人数的多少、宾客喜好、年龄、身份选择餐位，不要让宾客久等。 For first-time guests,select seats based on their preferences, age, and social status to avoid delays. 如果宾客有预定，应查阅《国际餐厅预定每日登记表》，将宾客引领到事先安排的包厢或餐桌。 For confirmed reservations, guide guests to their assigned tables using the form. 如宾客不吸烟，请宾客到非吸烟区就座。 Direct guests to non-smoking areas if applicable. 合理安排座位，尽量做到让宾客满意。 Arrange seating thoughtfully to ensure guest satisfaction. 迎宾员将就餐人数、主人的姓氏或职务等相关信息告知服务员，以便服务员能够称呼。 Provide staff with guest information including number of diners, host's surname or title for proper addressing. 衔接紧密，无疏漏。 Ensure seamless coordination without any oversights. 完成上级交代的其他任务。 Complete other tasks assigned by superiors. 职位要求 JOB SPECIFICATION 中专及以上学历，酒店管理专业优先。 Diploma or above, major in Hotel Management is preferred. 具备餐饮相关岗位工作经验1年及以上。 At least 1 years working experience in the same position. 具备英语沟通能力。 Proficient in English communication. 对待工作认真踏实，工作态度端正，能吃苦耐劳。 Diligent and conscientious in work, with a proper work attitude and strong Endurance. 身体健康，仪表端正，处事灵活，眼明手快。 Physically healthy, well-groomed, flexible in handling tasks, quick-witted and decisive. 掌握必需的食品、酒水知识，有一定的西餐服务技能。 Possesses essential knowledge of food and beverages, with certain skills in Western catering services. 了解西餐服务程序，善于实际操作。 Understands the procedures of Western catering services and excels in practical operations. 热爱本职工作，有较强的责任感，能与他人进行协作。 Passionate about one's profession, with a strong sense of responsibility and the ability to collaborate with others.

职责概述 GENERAL MISSION 协助餐厅经理及餐厅主管直接督导员工的工作，遵守度假村的规章制度确保为客人提供符合标准的服务。 This position is concerned with the efficient and professional service of food and beverages within the Restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and Stock control. Direct supervision of team member is necessary, while ensuring that all guests receive optimum Service in accordance with the standards, policies and procedures of Resort. 工作职责 RESPONSIBILITIES AND MEANS 在整个工作过程中，始终保持高度的客户服务意识。 To maintain a high customer service focus by approaching your job with the customers always in mind. 熟悉并了解度假村品牌标准，并按照品牌标准的要求开展相关工作。 Deep understanding hotel brand standard，and carry out on working based on hotel brand standard. 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事 进行交流。 To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 能够积极的向客人推荐度假村的服务及设施。 To actively promote the service and facilities to guests and suppliers of the resort. 在工作过程中能够做好本职工作，保证自己及其他人的安全。 To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。了解健康食品的要求，并可以给出适当的建议。 Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions. 熟悉度假村所有餐厅及其他部门营业时间。可以向客人推荐度假村其它具有吸引力的餐厅或场所。 Confidently knowing opening hours of all restaurants & resort outlets. Being able to recommend other restaurants & city attractions to G.Ms. 了解酒店或度假村周边的相关信息，如商场、医院、交通，旅游景点等，并且能够熟练的回答出客人提出的相关问题。 Understanding the information except for hotel or resort, such as shopping malls, hospitals, transportation, tourist attractions, and be able to skillfully answer the questions by the guests. 遵守服务程序，保证所负责区域都符合早餐、午餐及晚餐的服务标准。 Undertake steps/process to ensure that responsible areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner.   检查并确保所负责区域与开始用餐时一样整洁。 Make sure responsible areas are cleaned and maintained in accordance with operating procedure. 具有一定的食品安全风险意识。 Have a certain degree of food safety risk awareness.   与员工建立并保持良好的关系。           Attends and participates in daily briefings and other meetings as scheduled. 以身作则，督促员工规范的操作，降低餐厅破损率。 Set an example, urge employees to standardize the operation, reduce the restaurant damage rate. 开餐前/结束后检查自己所负责区域的物资、卫生状况是否达标。 Before/after the meal, check whether the material preparation, hygiene and personnel status in your responsible area meet the standard. 通过自身的专业素质，为餐厅的其他员工树立良好榜样。 Provide leadership and direction for all team member while on duty by offering professional skills and leading by example. 完成上级布置的其他任务。 And complete other tasks assigned by management.

职责概述 GENERAL MISSION 负责所管辖楼层的清洁卫生并对客服杠服务员培训、管理和指导。 This position is concerned with training, supervising and monitoring the work of the room attendants, floor houseman assigned to the floors. 工作职责 RESPONSIBILITIES AND MEANS 培训服务员在指定区域内做清洁。 To train hired room attendants in cleaning their assigned areas. 检查房间质量，确保房间质量标准。 To regularly check guest room to ensure correct standards . 将行政管家或楼层经理交给的任务分配给服务员。 To receive room attendants assignment from Executive Housekeeper or floor manager. 参加每日工作例会和接受特殊指示。 To attend daily briefing and receive special instructions. 检查离店房，在确认房间达到清洁标准后，将房间变成可售房。 To inspect check-out rooms before reporting them ready for sale and that standard of cleanliness is met. 接到客人的特殊要求要尽力满足。处理客人投诉，并报告给行政管家。 To receive special requests from guests and carry them out. Handle guest complains and reports to Executive Housekeeper. 按照检查表检查房间是否干净，客用品是否齐全，并将需要修理的房间及时报修。 To inspect all areas cleaned using check list to see that cleaning is adequate, supplies in rooms are standard and rooms need for immediate repairing are reported. 对需要修理的房间和物品要及时报修，并确保已修理好。 To make trouble report for room or item in need of repair and follows up to ensure work is completed satisfactorily. 报告客房内物品的丢失和损坏。 To report losses and breakages in guest room. 检查客房、楼道、楼梯、工作车和工作间的清洁情况。 To supervise cleaning of guestrooms, corridors, stairs, maids trolleys, and pantries. 检查房间和楼道的特殊清洁。 To supervise special cleaning of room/corridor. 检查和申领每周客用品和清洁用品及协助盘点。 To check and requisition guest and cleaning supplies weekly assist with inventory. 报告可疑人员，请勿打扰的房间和外宿房间等。 To report suspicious persons or actions, DO NOT DISTURB rooms, sleep, outs, etc. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION 具备客房相关岗位工作经验1 年及以上。 Have one year or more working experience in the same position. 40周岁及以下，条件优秀者年龄可酌情放宽。 Under 40 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. 高中及以上学历，特别优秀者可适当放宽。 High school diploma or above,may be appropriately relaxed for exceptionally outstanding candidates. 身体健康，能够适应长时间的工作。 Must e physically fit and able to work long hours. 具备良好的沟通技巧。 Good communication skill. 具备良好的组织以及解决问题的能力。 Organized and problem solving personality.

职责概述 GENERAL MISSION 履行消防监控中心岗位职责，完成岗位的工作，确保酒店客人及员工的安全。 Fulfill the job responsibilities of the Fire Monitoring Center, complete the work of the position, and ensure the safety of hotel guests and staff. 工作职责 RESPONSIBILITIES AND MEANS 维护酒店安全秩序，尽职尽责完成岗位工作，保证酒店安全。 Keep smooth order of Hotel, fulfill the work dedicatedly, ensure the safety of Hotel. 为客人提供帮助和服务。 Offer help and service for guests. 爱护使用的通讯器材和各种安全设施。 Take good care of communication facilities and safety equipment. 严格执行酒店的规章制度，处理问题坚持原则，严格管理。 Strictly comply with the rules and regulations of Hotel, stick to work principle and strict management. 熟练掌握各种消防设施和器材的使用方法，能够组织人员扑灭初期火灾，协助人员疏散。 Skillfully operate all fire fighting equipment and facilities, organize to extinguish the fire at its beginning, assist evacuation. 熟练掌握监控设备的使用方法，及时发现可疑人员和可疑情况。 Skillfully operate all monitoring equipment, identify suspicious individuals or situations. 熟悉急救程序及消防紧急措施。 Be familiar with current first aid and fire emergency procedures. 保持工作区域的高度清洁和整齐。按照酒店的标准保持个人仪表，在任何时候表现出职业形象。 Ensure a high level of cleanliness & tidiness in your work area. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION 45 周岁以内。 45 years old or below. 学历要求：高中及以上学历,条件优秀者年龄可酌情放宽。 Junior high school education or above is required. The age limit may be appropriately adjusted for outstanding candidates. 具备安保岗位相关一年及以上工作经验。 At least 1 years of experience in the security and fire control field. 有效清晰的沟通能力。 Able to communicate effectively and clearly. 熟悉有关酒店消防、安全生命系统和设备的知识。 Good knowledge of hotel’s life-safety systems,fire equipment and security operations. 相关证书：持有中级消防设施操作员资格证书。 Relevant certificates: Hold a qualification certificate for Intermediate Fire Facility Operator.

职责概述 GENERAL MISSION 监督并指导当班保安员开展工作，确保酒店既定的工作程序与巡视工作规范执行。 A Security Supervisor is responsible for the duties and activities of Security Officers and Guards during a shift. He / she should ensure that positions, procedures, patrols and their frequencies are established and adhered to. 工作职责 RESPONSIBILITIES AND MEANS 指导监督各班次的运作，保证保卫巡视的正确执行，确保对客人和同事实施安全保卫工作。 Supervise each security operation shift, making sure adequate patrol patterns and frequencies are maintained to ensure the security of guests and Team Members. 熟悉并全面检查酒店的消防设施、消防通道及各出入口。 Familiarise with and check hotel fire equipment and fire evacuation passages. 确保保安员将巡视记录中的维修问题及时报告给工程部。 Ensure Security Guards report maintenance issues to the Engineering department promptly as recorded during their patrols. 熟悉各部门工作流程、安全知识与应急处置程序，监督检查相关要求落实情况，指导安保人员提升专业知识与工作水准。 Familiarise with each department’s work procedures, security knowledge and emergency procedures. Supervising each position’s professional knowledge and work standards. 在员工进出酒店时对其包裹进行随机检查。遵循原则，未得到批准的情况下严禁酒店财物外带。 Conduct random bag inspections of Team Members entering and leaving the building. Ensure asset removal policy is adhered to, to prevent hotel assets from being removed without proper authorization. 在酒店的出入口安排外围巡视点，以确保在酒店周围无闲杂人等。 Maintain perimeter patrols at points of entry and egress to ensure that there are no loiterers in the Hotel premise. 严格公正地考核员工的业务知识、工作纪律、责任心，全面了解每个员工的工作状况。 Professionally examine Team Members’ work knowledge, discipline and responsibilities. 负责本班次的日常工作事务和员工考勤。 Responsible for Team Member’s daily shift work schedule and attendance record. 传达和落实部门各项工作安排和培训计划。 Convey and carry out department’s work arrangements and training plans. 对酒店各区域进行随机检查，以保证酒店内安全保卫措施的实行，如防火门保持通畅，水龙带门前无设备堆放，各货物堆放区间保持清洁，以及喷淋头保持充足等。 Conduct random inspections of the Hotel to ensure security practices are being followed, fire exits are not blocked, equipment is not obstructing fire hose reel doors, sufficient clearance between stacked goods and sprinkler heads. 与值班经理配合解决客人安全相关的投诉。通过与客人交流，建立起友好、信任和满意的对客关系。 Cooperate with the on-duty manager to resolve guests' complaints. By communicating with guests, establish a friendly, trusting and satisfactory relationship with them. 熟悉急救程序及消防紧急措施。 Be familiar with current first aid and fire emergency procedures. 定期参加例行会议，回顾本部门的工作情况并提出调整和改善的意见。 Attend regular operational meetings to review, monitor, adjust and update the performance of the Department as a whole. 保持工作区域的高度清洁和整齐。按照酒店的标准保持个人仪表，在任何时候表现出职业形象。 Ensure a high level of cleanliness & tidiness in your work area. 以积极专业的态度与酒店各部门及同事沟通，建立起良好的工作关系，增强团队精神保证有效的双向交流。 Interact with Team Members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION 40 周岁及以下，条件优秀者年龄可酌情放宽。 Under 40 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. 学历要求：高中及以上学历。 Educational requirement: High school diploma or above. 具备安保相关岗位一年及以上工作经验。 At least 1 years of experience in the security and fire control field. 有效清晰的沟通能力。 Able to communicate effectively and clearly. 熟悉有关酒店消防、安全生命系统和设备的知识。 Good knowledge of hotel’s life-safety systems,fire equipment and security operations. 掌握酒店保安工作程序。 Master the work procedures of hotel security guards. 保持优秀的领导能力。 Excellent leadership skills. 较强的人际处理能力并关注细节。 Strong interpersonal skills and attention to details. 相关证书：持有中级消防设施操作员资格证书优先。 Relevant certificates: Those holding the Intermediate Fire Facility Operator Qualification Certificate are preferred.

【​岗​位​职​责​】​ ​1​、​随​时​为​客​人​提​供​准​确​、​快​捷​、​礼​貌​的​服​务​，​必​须​在​电​话​铃​声​三​声​之​内​接​起​电​话​；​ ​2​、​熟​悉​部​门​工​作​细​则​和​流​程​；​ ​3​、​与​部​门​团​队​一​起​积​极​参​与​部​门​运​营​工​作​；​ ​4​、​完​成​领​导​交​办​的​工​作​任​务​。​ ​【​岗​位​要​求​】​ ​1​、​大​专​学​历​或​同​等​文​化​程​度​； ​2​、​熟​悉​电​脑​操​作​；​ ​3​、​具​有​良​好​的​中​英​文​表​达​能​力​；​ ​4​、​有​酒​店​实​习​经​验​者​优​先​。​

【岗位职责】 1、在厨师长安排下，负责各种饭菜的加工制作，保证食品质量。 2、严格遵守作息时间，不擅离职守，不脱岗，不窜岗，保证食堂按时开餐。 3、严格执行《食品卫生法》，作好食堂卫生，保证无过期变质食品。 4、厨师上岗必须工服穿戴整齐，厨房内不得吸烟，未经许可不得以任何动用食堂物品。 5、负责每餐划卡统计，无就餐卡人员不得予以就餐。 6、服从厨师长调动，维护好厨房器具，作好餐前餐后各项工作。 【岗位要求】 1、具备相应的从业经验1年。 2、身体健康，作风正派。 3、沟通协调能力强，服从安排。 4、持有专业的上岗证书。

招聘前台实习生，礼宾实习生，中餐厅实习生，西餐厅实习生，宴会实习生。

资深销售经理/销售经理（corp） 【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、必须具备良好的中，英文读写能力。 7、良好的电脑技能。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。

【岗位职责】 1、严守工作岗位，认真观察各种设备的运转情况。 2、一旦出现报警，立即与消防员或领班联系，迅速查清报警原因并做好记录。 3、一旦酒店发生火灾应立即报警，按火灾处理程序向有关人员进行报告。 4、爱护仪器设备，发现小故障立即排除，如出现较大故障，立即请工程部技术员进行修复。 5、熟悉酒店的火灾报警程序。 6、分清和掌握消防监控板上的区域及代表的区域范围。 7、每班认真填写“消防监控系统运行情况记录。 8、无关人员不准进入消控中心。 【岗位要求】 1、高中文化水平，受过专业培训。 2、了解消控中心的设施设备，身体健康，反应灵敏。 3、具有一定的酒店消防工作经验，有较强的组织纪律性，责任心强。

【岗位职责】 全面负责西餐厅和大堂吧的工作。 1、营运 通过使用历史数据和预测数据来制定一份可行的部门年度指标。 正确的预计商业需求已确保最有效率的人员配备和食物供给。 制定最有效率的管理者和员工的排班表。 <保证知晓和实施标准操作程序和本地标准操作程序。 定期的回顾和更新运营标准。 任何时候都要保持餐厅的安全和卫生标准。 执行39点卫生设备检查表，所有部门每月检查一次。 有责任管理好餐厅的所有财产和设施。 保持每月进行防护维修检查一次 坚持执行所有的待客原则。 最重要的是，通过自身的榜样和亲自动手去领导和激励员工。 能预测市场变化并在需要的情况下回顾运营。 对市场竞争者进行分析。 2、人力资源 每季度与人力资源总监一起为下属经理和主管制定和实行管理培训计划。 实行部门的每天15分钟培训项目。 负责专业和及时地完成所有员工的表现评估。 负责与餐饮总监一起进行员工管理，包括雇佣、训诫等。 对每位员工实行“打开大门”的政策。 3、 行政管理 负责餐厅所有的财务和帐单的处理程序。 有责任和财务部和人事部一起，正确地管理每位员工的加班时间和考勤系统。 定期的计划员工外出活动促进团队合作精神。 在24小时内用合适的方式回应客人疑问或顾虑。 4、市场推广 熟悉所有客人的奖励计划和关于他们账目的正确结算程序。 发展和执行计划以达到餐厅的市场占有率。 >每个季度要熟悉市场上的竞争者并加以分析。 【岗位要求】 1、3年餐饮部工作经验和至少2年管理岗位经验 2、具备优秀的专业的餐厅运营知识 3、具备优秀的英语和普通话表达能力 4、至少大专毕业

【岗位职责】 1、熟悉部门工作细则和流程； 2、以项目方式，参与相关的公司管理工作； 3、需每个工作计划阶段针对公司日常管理上交书面化建议； 4、执行公司安排的其他相关工作。 【岗位要求】 1、有志在酒店行业发展的应届毕业生/实习生； 2、对担任酒店管理人员具有高度期望； 3、热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

【岗位职责】 确保执行酒店政策方针和公司的品牌标准。 对于认可的员工实施培训课程，进行全体员工的培训和评估他们的能力 提前意识到缺少服务标准的对客服务并及时制定发展计划，跟踪和执行改变 在工作中和下属员工沟通，维护已确定的政策和方针。 在用餐期间确保及时纠正错误的餐位。 保持操作台的干净和整齐。 和厨房保持有效的沟通。 为团队准备培训课题。 在培训中借助餐厅经理。 良好的工作氛围和下属员工良好的工作关系。 在团队中展现个人精神和严守时间。 问候客人，处理评论和问题，无论何时都要在用餐中提高销售关注收入。 向客人推荐菜单的食品和酒水，适当的为客人点单和服务食品和酒水。 维护良好的客户关系和提高个人的修养。 依据库存的要求来采购物品。 准备每周排班。 在经理缺席期间负责运营。 接受餐厅经理安排的其它工作。 为客人服务酒水和食品。 提出好的主意和建议在设计菜单和食品促销的时候。 实施培训课程和时间表格。 全面的食品和酒水知识。 熟练运用客人维护技能。 领导素能。 【岗位要求】 全面的餐饮服务经验和时尚的管理主义。 至少3年的餐饮运营经验。 至少2年以上的同岗位工作经验。 良好的运营和管理技能。 良好的仪容仪表。 积极主动。 团队有良好的沟通才能，监督和刺激员工的积极性。 良好的英文书面和口语能力。

【岗位职责】 1、掌握当日客情及餐饮活动。 2、参与各项前台的工作。发现并上报工作中出现的问题。 3、掌握当天到店及离店的重要宾客，回头宾客。 4、在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。 5、与住店宾客保持良好沟通以了解宾客之喜恶（喜好），协助宾客解决疑难事宜。 6、做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映。 7、在前台及大堂与商务楼层接待及迎送住离店的宾客。 8、协助入住商务楼层之宾客办理登记入住及离店手续。 【岗位要求】 1、大专以上学历，有同岗位工作经验1年以上，有良好英文沟通能力。 2、具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。 3、注重细节，工作有责任心，敢于承担责任，执行力较强。 4、有上进心和良好的学习能力和抗压能力。

岗位职责】 1、确保所有的维修和预防维修计划都在该班内按时执行。 2、接受，分配并且跟进所有的工作单核维修单。 3、处理技术图纸，以及备货的记录和库存。 4、故障查找，操作，修理并且保养,确保区域内所有设备的清洁和正常工作。。 5、在保证安全运行和营业格调的前提下，力图节省能耗，注重环境保护的新概念。 6、督导重要维修及增改工程施工，控制质量与进度。 7、协助外施工单位在本酒店的施工，保证工程质量。 【岗位要求】 1、大专以上文化程度；1年以上同岗位工作经验。 2、必须掌握机电工程设备的基础知识。 3、能充分领会工上级的经营意识，能组织和指挥本岗位工作计划的实施，确保工程部的正常运转。 4、有强烈的事业心与责任心和配合精神，秉公办事，不谋私利。 5、身体健康，精力充沛。

【岗位职责】 1、通过训练领导和激发团队员工。 2、其他经理不在的情况下，代替其他经理和总经理作为整个酒店的职责经理。 3、积极地参加职业培训，让员工保持水平一致。 4、训导团队，提高员工水平，激励他们完成目标。 5、确保员工手册，相关劳动法，HR指南的一致性，如有违反，纪律处分。 6、根据酒店标准，进行每年一次的1：1的个人发展回顾，确保对员工进行公平客观的描述，以便为员工提供继续发展的平台。 7、训练和发展有潜力的员工，令其有更好的职业前景。 8、致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 9、负责新员工的培训，使其尽快胜任工作，并告知酒店的要求。 10、及时有效的和宾客沟通，确保给顾客及时的答复。每个客人的投诉要求必须要在二十四小时内解决。 11、登记客人，确保客人信息完整填写并确认，按照酒店荣誉会员和飞行里程会员的要求服务和发展会员，同时确认付款方式。 12、将客人送至客房，介绍客房布局，确保行李及时递送等。 13、采取必要行动，及时有效的处理顾客的不满，适当的时候告知其他宾客关系经理。回访客人，确保客人对解决方法满意。 14、关注客户信息和喜好，确保满足客人的要求。15、作为接待VIP客人的酒店员工，要确保为客人提供人性化服务。 16、按照客人的预定或喜好安排房间，控制房间。 17、确保为会员顾客提供优质专业的服务，发展客人加入会员。 18、和销售，预定和商业发展团队共同为客人提供服务 19、及时准确的将客人的信息录入公安报告系统。 20、遵循酒店品牌标准。 21、了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 22、确保前台和其他部门间的沟通交流，特别是客房部，餐饮部等。 24、持酒店数据的准确，便于操作。维持前台设备的正常运做和工作区域的清洁。 25、及时将信息传递至相关人员，确保尚未完成的事情移交至有关人员，让宾客满意。参加必要的会议并阅 【岗位要求】 1、保持和供应商的良好关系 2、保证向酒店内部和外部客人提供高质量的服务 3、维护酒店设施设备的正常运转 4、保持工作环境整洁 5、达到绿色酒店的要求 6、编辑更新工作标准和程序

招聘要求 ①：擅长大型餐饮（含宴会+包厢）管理经验 ②：从事过星级宾馆管理经验 ③：擅长人力资源（HR）

We are looking for a Canteen Commis with following duties and requirements: 我们在寻找一位具备以下特质，并可独立承担相应岗位职责的餐厅厨师人选： As a Canteen Commis, we rely on you to: 作为餐厅厨师，需承担以下主要工作职责： 1、Prepare and cook daily meals according to the menu and portion standards.   根据菜单和标准份量，准备并烹饪每日餐食。 2、Ensure food quality, taste, and presentation meet hotel standards.   确保食品质量、口味和摆盘符合酒店标准。 3、Maintain hygiene and safety standards in the kitchen at all times.   始终保持厨房的卫生和安全标准。 4、Monitor inventory of ingredients and report shortages to the supervisor promptly.   监控食材库存，及时向主管报告短缺情况。 We are looking someone who: 我们寻找的人选需具备： 1、At least 2 years of experience as a cook or chef.   至少2年厨师工作经验。 2、Knowledge of food safety and hygiene practices.   熟悉食品安全和卫生操作规范。 3、Ability to prepare large quantities of food efficiently and maintain consistency.   能够高效制作大量餐食并保持质量一致性。 4、Good communication and teamwork skills.   具备良好的沟通能力和团队合作精神。 5、Basic understanding of Mandarin; English knowledge is a plus.   具备基本普通话沟通能力，懂英语者优先。 If you are the right person, what are you waiting for? Click the apply button now! 如果您就是合适的人选，那还等什么？马上点击申请按钮吧！