This is a cluster role for the position of Executive Chef, overseeing both Park Hyatt Guangzhou and Grand Hyatt Guangzhou. You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Executive Chef is responsible to function as the Production Manager for the Food and Beverage Department, to ensure that all the outlets and banquets operate successfully, in accordance with the standard of the hotel and are individually profitable. Ideally with an apprenticeship or professional diploma in Food Production. Minimum 2 years' work experience as Executive Chef. Good practical, operational and adequate administrative skills with a flair for creativity are a must.

确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 与客人和同事保持基于良好工作关系的互动接触。 Maintains positive guest and colleague interactions with good working relationships. 与客人建立并保持良好的客户关系。 Establishes a rapport with guests maintaining good customer relationships. 协助促进工作效率水平的提高以及在适用的原则指引下慎重管理设施设、工资成本的支出。 Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines. 确保遵守品牌承诺以追求利润为原则进行部门运作。 Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise. 协助餐厅经理达到月度和年度个人目标和餐厅营业收入。 Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue. 确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。 Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 确保使用新技术和设备，简化工作系统提高工作效率。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system

确保所有员工遵循品牌承诺并始终提供优异的对客服务。 Ensures thatall associates deliver the brand promise and provide exceptional guest serviceat all times. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles allguest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily. 友善、有效地解决顾客和员工的问题，对于他们的投诉和提出的问题如不能当时解决，应汇报给上级，并迅速跟进及时反馈结果。 Handlesguest and associate enquiries in a courteous and efficient manner, reportingcomplaints or problems if no immediate solution can be found, whilst feedingback a prompt follow up. 维修、保养和工程设备操作工作要与部门要求相一致。 Execute therepair, maintenance and engineering operations according to the departmentalstandards. 确保及时完成工作单和预防性维护任务。 Ensure timely completion of work orders andpreventive maintenance tasks. 确保提供高效的服务并收集客人相关的反馈意见。 Ensureeffective service recovery pertaining to guests’ feedback. 具备社会认可并颁发的培训或相关资格证件，可胜任并自愿地执行综合维修的工作安排，（例如，土建工程师可以更换灯泡或者机电工程师可以做给墙涮漆的工作）。 Accepts andis willing to perform General Maintenance Activities outside of the originalRoutine Scope of Trade Training (i.e. A Civil Engineer who is willing to changea light bulb, or a MEP Engineer willing to paint a wall).

The Director of RevenueManagement will provide the hotel’s Executive Team guidance in developinglong-term strategies and short-term tactics to increase the hotel’s overallrevenues and to maximize profit. Toassist the Director of Marketing / Sales and the management team to have astructured approach to tactical marketing making use of all internal andexternal tools available to the hotel and providing standard analyticalreporting to ensure the adopted tactics are measurable. Toundertake in depth business analysis, primarily of the Rooms department butalso other revenue generating departments including Food & Beverage andSpa, making recommendations on promotional tactics in liaison with the Directorof Marketing / Sales and the respective Outlet Manager / Director. Ensure the guidelines for data collection, datainput, data cleaning and data usage are being followed throughout the hotel andconduct regular training to the relevant departments. To conduct regular training to Front Office, Salesand Marketing, Reservations on the definition of the marketing standard codesi.e. Purpose of Visit, Rate Markets / Segmentation etc. and their importance inmarketing analysis. To assist theDirector of Marketing / Sales in the strategic direction of the Sales Team byassisting the Sales Managers with their Personal Business Plans, corporateaccount classification (key account management) as well as ensuring monthlyreporting needs are met. To work in close collaboration with the MarketingCommunication Manager to ensure the chosen marketing communications areconsistent with the hotel’s targeted customer’s profile, preferences, andbehaviors. To offer quantitative information to Marketing Communicationsregarding the targeted market’s size, yield, booking, past promotion results,etc., for planning and ROI calculation. To analyze the current revenue generation trends ofthe hotel in order to identify critical areas for Revenue Enhancement. To assist the HotelExecutive Team in developing integrated solutions that enables the hotel toleverage increased profitability via Business Intelligence and RevenueManagement practices, focusing on revenue engineering primarily for the Roomsdepartment but also other profit centres of the hotel such as F&B or Spa.

协助确保会议宴会服务运作符合其酒店策略，适当执行酒店规章。 Assists to ensure that the Events Service activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. 定期主持召开部门沟通会并确保其确实有效。 Conducts regular divisional communications meetings and ensure these meetings are effective. 确保所有员工遵循品牌承诺并始终提供优异的对客服务。 Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 与客人和同事保持基于良好工作关系的互动接触。 Maintains positive guest and colleague interactions with good working relationships. 与客人建立并保持良好的客户关系。 Establishes and maintain good customer relationships with customers. 经常亲自核实宴会和会议客人得到的是最好的服务。 Personally and frequently verifies that guests at conferences and banquets are receiving the best possible service. 在宴会厅和会议室区域花时间巡视（高峰时段）以确保员工很好地管理宴会区域并使各个宴会达到最佳满意度。 Spends time at conferences and banquets (during peak periods) to ensure that they are managed well by the respective associates and functions to the fullest expectations. 协助餐饮部年度经营计划的准备工作，确保部门目标充分满足酒店的营业目标和员工需。 Assists with the preparation of the annual Food and Beverage Business Plan ensuring Divisional objectives fully address business objectives of the hotel and needs of associates. 与餐饮总监密切配合，协助准备和定期更新会议宴会服务部的部门预算，以确保完成经营目标并有效控制成本。 Assists with the preparation and regular update of the Event Service Departmental Budget, in close cooperation with the Food and Beverage ensuring targets are met and costs are effectively controlled. 监督会议宴会服务部所有员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。 Oversees the punctuality and appearance of all Event Service associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 经过适当的培训、指导和/或教导，通过提高每位员工的技能和能力将其效力发挥到最大。 Maximises the effectiveness of associate by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 适当时为其他部门的内部客人提供优质服务。 Provides excellent service to internal customers in other departments as appropriate. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 与客人和同事保持基于良好工作关系的互动接触。 Maintains positive guest and colleague interactions with good working relationships. 与客人建立并保持良好的客户关系。 Establishes a rapport with guests maintaining good customer relationships.

辅助酒店市场传讯策略的执行（目标、策略和行动） Assists in the implementationof the hotel’s Marketing Communications Strategy (goals, tactics and actions). 协助市场传讯部总监，确保酒店市场传讯活动与公司营销策略一致，对酒店活动予以适当执行 Assists Marcom Director toensure that the Marketing Communications activities are aligned with theCorporate Marketing Strategy, and the Hotel Actions have been implemented whereappropriate. 开发并维持与媒体及其工作人员的积极联系，评估所有媒体要约和宣传 Develops andmaintains active contacts with the press and key media people, and evaluatesall media solicitations and exposures. 协助监测所有当前本地和国外公众对酒店的态度和评述 Assists inmonitoring all current attitudes and public statements concerning the hotel inlocal and foreign media. 协助确保所有酒店广告和宣传材料（本地餐饮和招聘等）符合凯悦国际品牌标准 Assists inensuring all hotel advertising and collateral (local Food and Beverage,recruitment, etc.) comply with Hyatt International’s brand standards. 协助维持整个酒店数字和电子商务预算以及相关供应商关系（如：支持账单和发票等） Assist to maintain overall hoteldigital and ecommerce budget and related vendor/agency relationships (i.e.Supporting billing and invoicing needs, etc.) 识别和沟通了解的信息，并向酒店管理层提出相关建议 Identify, articulate and defendinsights and recommendations to senior hotel management 向酒店管理层提供持续不断的关于行业新闻，趋势，问题，站点特征和最佳实践等，协助培训酒店数字营销基础 Provide ongoing updates ofindustry news, trends, issues, site features and best practices to senior hotelmanagement and help educate hotel on digital marketing essentials 协助撰写新闻稿，协助安排媒体访问及采访，维持并更新酒店图片库 Assists inwriting press releases. Assist in preparation for media visits and interviews. Maintains and updates the hotel’s photo library. 准备月度公关报告 Preparesmonthly PR reports. 与其他部门合作，评估并支持其内外宣传需要 Works withother departments to assess and support their internal and externalcommunications needs. 按照安排参加市场传讯部门会议 Attends Departmental Meetingsas scheduled. 为部门进行行政管理支持工作 Provides administrativesupport to the Department.

确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and providesexceptional guest service at all times. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints andinquiries in a courteous and efficient manner, following through to make sureproblems are resolved satisfactorily. 与客人和同事保持基于良好工作关系的互动接触。 Maintains positive guest and colleague interactions withgood working relationships. 与客人建立并保持良好的客户关系。 Establishes a rapport with guests maintaining good customerrelationships. 协助促进工作效率水平的提高以及在适用的原则指引下慎重管理设施设、工资成本的支出。 Assists to improve productivitylevels and the need to prudently manage utility/payroll costs within acceptableguidelines. 确保遵守品牌承诺以追求利润最大化为原则进行部门运作。 Assists to ensure that theoutlet is operated in line with maximising profit while delivering on the brandpromise. 协助餐厅经理达到月度和年度个人目标和餐厅营业收入。 Assists the Outlet Manager toachieve the monthly and annual personal target and the outlet’s revenue. 确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。 Ensures that all hotel, companyand local rules, policies and regulations relating to financial record keeping,money handling and licensing are adhered to, including the timely and accuratereporting of financial information 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 Assists in the inventorymanagement and ongoing maintenance of hotel operating equipment and otherassets. 确保使用新技术和设备，简化工作系统提高工作效率。 Ensures new technology andequipment are embraced, improving productivity whilst taking work out of thesystem

协助确保餐厅运作符合酒店策略，适当执行酒店规章。 Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. 协助部门定期沟通会的召开；确保分部门例会和会议确实有效且在必要时进行指导。 Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 礼貌而高效地的处理所有客人和内部客人的投诉及询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 在餐厅高峰时段加强巡视以确保各区域员工有效运营餐厅并使各项活动达到满意度。 Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations. 对于客户调查结果做出回应并落实相应的改善措施。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下做出反馈。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. 关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的调配和能源使用效率。 Focuses attention on improving productivity levels and the needs to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 与客人建立并保持良好的客户关系。 Establishes a rapport with guests maintaining good customer relationships. 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 确保餐厅的前、后线区域的洁净有序。 Ensures that the outlet is kept clean and organised, both at the front as well as the back of house. 餐厅经理、副经理不在岗时，就每日的准备、服务和菜单给员工召开班前例会。 In the absence of Outlet Manager, Assistant Outlet Manager, conduct daily pre-shift briefings to associates on preparation, service and menu. 执行收银员的职能并负责Micros收银程序。 Performs the function of cashier and responsible for Micros cashiering procedure. 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.

协助酒店销售策略 (目标，战术和行动) 的落实达成而且超越客房，餐饮, 和所有的其他部门的预测收入。 To assist in the implementation of the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue departments. 确定酒店进行的销售活动与企业行销策略一致, 在适宜的地方开展酒店行销活动。 To ensures that the Sales activities are aligned with the Corporate Marketing Strategy, and that the Hotel Actions have been implemented where appropriate. 参加常规的部门沟通会议，并且确保起到有效地执行和引导的作用。 To attend regular departmental communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 建立并维持良好的客户关系并且不断的开发新的生意机会 Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. 保证销售人员对其他的部门的内部客人也要提供适当的优质服务。 To ensure that Sales associates also provide excellent service to internal customers in other departments as appropriate. 以礼貌和有效的态度处理所有客人和内部客户的投诉和质询,跟进并确定问题被满意地解决。 To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 始终不断的检阅本地市场，国内市场，国际市场的发展趋势，以及竞争对手的销售侧重点，以确保我们酒店的销售在市场中保有竞争性和领导地位 Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. 协助所有的销售策略，战术和行动的落实，遵从销售锦囊方式, 创造一个强大的而且训练有素的销售团队, 从而完成销售目标。 To assist all the sales strategy, tactics, and action implementations, complying with the Smart Selling approaches, in order to create a strong and disciplined sales team, and to achieve the sales goal. 积极地参与销售会议,开发和调整销售账户以及制定价格策略。 To actively participates in sales meetings, developing and adjusting sales account and pricing strategy.

协助客房部经理确保客房部流畅及高效的运作，确保员工严格遵守运营手册内所列的的政策和程序。 Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. 定期主持召开部门沟通会并确保例会和会议切实有效且在必要时进行指导。 Conducts regular communications meetings, ensuring that departmental briefings and meetings are effective carried out. 阅读并更新每日值班记录。 Reads and updates the Communications Log Books. 协调并补充维护设备维修报告和记录。 Coordinates and maintains equipment maintenance reports and records. 确保客房部客房服务员遵循品牌承诺并始终提供优异的对客服务。 Ensures Housekeeping Floor Butlers and Attendants deliver the brand promise and provide exceptional guest service at all times. 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

岗位职责 1，负责捞面的制作与出品，确保面品口感与品质符合标准； 2，协助完成后厨相关工作，保持操作区域卫生与整洁； 3，根据门店需求，配合完成日常备料及餐前准备工作。 任职要求： 1，具备捞面制作经验，熟悉面点工艺流程； 2，工作认真负责，具备良好的卫生意识和团队协作能力； 3，能适应餐饮行业工作节奏，服从门店安排； 4，身体健康，需持有相关健康证明。 协助第三方招聘，具体详细信息可致电 张经理 15021104357

【岗位职责】         在上级缺席的时候，管理轮更简报去确保知道酒店的行动和运作的需求。 依照标准配方制作高品质食物。 对来宾和国内的客人客气地沟通和礼貌地展示。 给厨房助手提供指导，包括厨工，厨什和管事员。  有关客人意见和其它相关困难时，与你的当值主管进行沟通。 建立和维持有生气的同事工作关系。 按照预定出席和参与日常简报和其它会议。 按照预定出席和参与培训课程。 提前准备服务用的食物，饮品，原料和设备。 执行酒店和部门规则，政策和程序： 公司规则和规章 健康和安全 仪容 质量 卫生和清洁 维持卫生标准 维持厨房的清洁卫生 清洁厨房及设备 保持良好的个人卫生。 完成相关职责和分派的特别任务。 了解职业健康及安全政策及流程，并在其指导下确保安全贯彻实施，确保直属下属的执行。 理解关怀职责，使其符合职业健康及安全法规、政策及流程。 熟悉财物安全、急救、火灾及紧急程序，并确保能够安全的使用相关设备。 更正危险情境，并任命潜在危险状况下的负责人。 根据酒店要求，记录安全事故。 确保酒店火灾、健康及安全流程得到实施。 【岗位要求】  2年相关工作经历或与正式培训，或与此相当的教育和相关工作经验结合的背景。 协助第三方招聘，具体详细信息可致电 张经理 15021104357

Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review Familiarize yourself with the IHG HR and Training Standards, localizing where necessary Ensure effective training programs are in place for the following: o    New Employee Orientation o    Train the Trainer o    Customer Service Training o    Technical job specific training (through certification of departmental standards and procedures) o    Supervisory Skills Training o    Management Development o    Fire, Life and Safety Training o    Selling Skills   o    Employee retraining Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved Maintains all hotel training records Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective Attend departmental training session and critique performance Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc Assist Department Trainers in preparing and conducting departmental training and assess accordingly Prepare and monitor training programs for: o    Management Trainees o    Work Experience o    Hotel School Trainees, etc Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs Produce monthly training reports for your Manager and the General Manager including: o    Internal Training Programs conducted:  Who attended Number of people attended Duration of training Who trained Cost of delivery (including labor costs) Anticipated return on investment and/or training goal o    External training programs attended: Who attended Number of people attended Duration of training Who trained Cost of delivery (including labor costs) Anticipated return on investment and/or training goal Liaise with other IHG Training Managers to share experiences and resources Liaise with educational institutions conducting hospitality and training courses Maintain current information and records of suppliers of training resources and materials Delivers briefings of all internal programmes to executive management and department heads Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance Regularly communicates with staff and maintains good relations Works with Superior  in the preparation and management of the Department’s budget 分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。 使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。 确保在以下方面有效的执行培训计划： o    新员工入职 o    培训培训师 o    宾客服务培训 o    技术性职位的专门培训(部门规范程序证书) o    监督管理技能培训 o    管理层发展 o    消防和生命安全培训 o    销售技巧 o    员工再培训 监督每个部门培训业务计划的进展，确保实现培训目标。 保存酒店全部的培训记录。 建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。 参加部门的培训课程，评估表现。 利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等。 协助部门培训师准备和进行部门培训并进行评估。 制定和监督为以下人员提供的培训项目： o    管理培训生 o    实习生 o    酒店学校实习生等 与能够协助提供高级或专业培训的专业人士取得联系。 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。 为上级经理和总经理编制以下月度培训报告： o    完成的内部培训项目： 参加人 参加人数 培训时间 培训师 培训成本(包括人工成本) 预计的收益和培训目标 o    参加的外部培训项目： 参加人 参加人数 培训时间 培训师 培训成本(包括人工成本) 预计的收获和培训目标 与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。 同从事旅游服务和培训课程的教育机构保持联系。 更新培训资源和资料供应商的信息和记录。 为行政管理层和部门领导提供所有内部培训计划的介绍。 按照地区人力资源总监和总经理的指示为本地区的工作效力。 为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。 向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效。 定期与员工交流思想，保持良好的员工关系。 和上级领导一起编制和管理部门预算。

【岗位职责】 1、依照酒店对清洁和外观的标准为公共区域提供保洁服务。 2、熟悉酒店所有公共区域。 3、确保及时完成日常保洁工作。 4、有效地处理应急事件。 5、管理关于化学清洁用品使用的事宜，处理发现的问题并做出相应的整改。 6、安全正确地使用保洁设备。 7、合理保持保洁用品的存货量。 8、按照业务要求开展工作 【岗位要求】 1、拥有在与他人交往时大多数时间所使用的沟通技能； 2、具有说，读和写英语的能力； 3、2年以上相关工作经验。

岗位职责 ·         Monitors Housekeeping personnel to ensure guests receive prompt and courteous service ·         监督客房部工作人员，确保客人得到及时和礼貌的服务。 ·         Monitor Housekeeping personnel to ensure rooms, and particularly those of IHG Rewards Club members, known repeat guests and other VIP’s receive special attention ·         监督客房部工作人员，确保客房，特别是优悦会会员、熟客和其它贵宾的客房得到特别重视。 ·         Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry ·         除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。 ·         Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required ·         定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养、更换和整修。 ·         Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary ·         对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。 ·         Follows up on progress of agenda items covered in regular meetings ·         跟进日常所提及的其他需要跟进的客房部的日常事务。 ·         Works with the  Executive Housekeeper on routine cleaning programs including spring cleans, etc ·         与行政管家一起管理例行清扫活动，包括春季大清扫等。 ·         Acts on behalf of the Executive Housekeeper in his / her absence as assigned ·         当行政管家缺席时代理其工作。 ·         Supervise the implementation of housekeeping standards and procedures in relation to: ·         监督客房部各项标准和工作程序的执行： ·         Recommended changes to these standards and training needs on an ongoing basis ·         就这些标准和培训需求提供持续性的改进建议。 ·         Maintain a current and thorough knowledge of all housekeeping systems ·         对客房部所有系统有完整的知识。 ·         Responsible for entering accurate room status into computer daily and investigate discrepancies ·         负责每天将客房情况准确的输入电脑并调查各种异常情况。 ·         Maintains and update administrative data ·         维护和更新管理数据。 ·         Open and close the shift and ensure effective shift hand over ·         负责管理接班和交班工作，以确保交接班过程的有效进行。 ·         Maintains working area and equiement in a proper state of cleanliness and repair ·         确保工作区域和设备得到良好的清洁和修缮。 ·         Report guest complaints to Executive Housekeeper or delegate immediately ·         及时向行政管家或其代理人汇报客人的投诉情况。 ·         Solve employee grievances ·         解决员工受到的不公正待遇问题。 ·         Perform Room allocations ·         分配客房。 ·         Perform Room inspections ·         检查客房。 ·         Prioritise arrival rooms ·         排列抵店客人客房的优先顺序。 ·         Liaise with Front Office for guest and hotel requirements ·         配合前台满足酒店和客人的要求。 ·         Ensure guest valet is processed and delivered in a timely manner ·         确保及时为客人提供洗衣服务并送还。 ·         Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories) ·         协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。 ·         Manage all special requests made by guests ·         处理客人所有的特殊要求。 ·         Ensure consistency within the department .         确保部门内工作的一致性。 ·         Management of lost property for the hotel ·         管理酒店的遗失财物。 ·         Ensure you have complete knowledge of room types, layouts and facilities ·         确保具有客房类型，设计和设施的全面知识。 ·         Manage storage areas ·         管理仓库。 ·         Maintain adequate stock levels ·         保存充足的用品存货。 ·         Complete stock takes as required ·         按要求完成库存盘点工作。 ·         Maintain stock levels ·         维持存货水平。 ·         Conducts shift briefings to ensure hotel activities and operational requirements are known ·         进行交接班说明，确保了解酒店的工作和运营需求。 ·         Works with Superior on manpower planning and management needs ·         与上级领导一起进行人力规划和管理需求。 岗位要求 1.高中或酒店行政管理，酒店管理或相当的大专学历。 2.拥有在相似规模酒店4年客房工作经验，包括的管理经验或培训经验。 3.熟悉本部门专业知识，熟练使用电脑。 4.身体健康，相貌端正。 5.受过专业培训；并且能力出众者。 6.经验类型和程度的要求可能因运营规模和复杂性而略有不同。

· Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures · 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。 · Replenishes guest supplies · 补充客用品。 · Ensures guest services specified by superiors and guests requests are promptly and courteously met · 及时、礼貌的完成上级指定的对客服务并满足客人的要求。 · Reports damage or malfunction in hotel rooms to superior · 向上级汇报酒店客房内的损坏或故障情况。 · Maintains equipment in proper state of cleanliness and repair · 保证设备的清洁和修缮。 · Maintains a section room report · 完成区域客房报告。 · Maintains a daily room checklist · 完成每日客房检查工作单。 · Meets with superior and takes on daily assigned tasks · 与上级会面并承担每日分配的任务。 · Reports and submits lost and found articles to superior immediately · 及时向上级汇报和上交与客人遗失物品。 · Report guest complaints to superior immediately · 及时向上级汇报客人的投诉。 · Reports unusual behaviour/activities on floors to supervisor · 向上级汇报楼层里的反常行为和活动。 · Records room status in allocated section accurately · 准确记录在划定的区域内的房间情况。 · Complies with hotel’s health, safety and hygiene policy · 遵守酒店的健康、安全和卫生政策。 · Adheres to personal grooming and hygiene standards · 保持个人仪容和卫生标准。 · Attends meetings and training sessions as required · 按要求参加会议和培训活动。 · Carry out valet services when required including delivery of linen or processing laundry orders · 如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。

福利待遇： 如符合昆山市就业见习补贴政策的江苏省院校实习生，可享有酒店设立的奖励金1500-3000元不等。 实习周期至少6个月，可实习岗位如下，具体可电话或添加企业微信号咨询。 截止至2026年4月1日后勤岗位（大专及以上）： 人力资源协调员，客房部文员 常招岗位： 一、餐饮部： 中餐厅服务/传菜（2人）： 为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量 二、前厅部（部门内部支持轮岗）： 宾客服务接待员（2人）： 1. 按照既定工作程序为所有来客登记并安排房间 2. 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统 3. 处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 行李员（1人）： 1. 向客人提供服务和引导 2. 向客人提供关于酒店的设施和服务的信息 宾客关系主任-GRO（1人）： 1. 热情致电问候酒店的宾客，对其到店表示欢迎 2. 熟知当天酒店的所有活动为宾客提供必要的信息

招PA公共区域卫生主管 · Monitors Housekeeping personnel to ensure guests receive prompt and courteous service 监督客房部工作人员，确保客人得到及时和礼貌的服务。 ·  Monitor Housekeeping personnel to ensure rooms, and particularly those of IHG Rewards Club members, known repeat guests and other VIP’s receive special attention 监督客房部工作人员，确保客房，特别是会员、熟客和其它贵宾的客房得到特别重视。 ·  Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry 除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。 ·  Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required 定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。 ·  Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary 对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。 ·  Follows up on progress of agenda items covered in regular meetings 跟进日常所提及的其他需要跟进的客房部的日常事务。 ·  Works with the Assistant Executive Housekeeper on routine cleaning programs including spring cleans, etc 与行政副管家一起管理例行清扫活动，包括春季大清扫等。 ·  Supervise the implementation of housekeeping standards and procedures in relation to: 监督客房部各项标准和工作程序的执行： ·  Bedroom service 臥室服务 ·  Bathroom service 卫生间服务 ·  Valet service 洗衣服务 ·  Cleaning service 清洁服务 ·  Linen maintenance 布草维护 ·  Recommended changes to these standards and training needs on an ongoing basis 就这些标准和培训需求提供持续性的改进建议。 ·  Maintain a current and thorough knowledge of all housekeeping systems 对客房部所有系统有最新和完整的知识。 ·  Responsible for entering accurate room status into computer daily and investigate discrepancies 负责每天将客房情况准确的输入电脑并调查各种异常情况。 ·  Maintains and update administrative data 维护和更新管理数据。 ·  Open and close the shift and ensure effective shift hand over 负责管理接班和交班工作，以确保交接班过程的有效进行。 ·  Maintains working area and equipment in a proper state of cleanliness and repair 确保工作区域和设备得到良好的清洁和修缮。 ·  Report guest complaints to Executive Housekeeper or delegate immediately 及时向行政管家或其代理人汇报客人的投诉情况。 ·  Conform all damage and losing item with operator.每天与总机和对房间丢失与破损的记录情况 ·  Distribution and collection of keys 分发和收集钥匙。 ·  Management of all incoming and outgoing calls 管理所有的呼入和呼出电话。 ·  Solve employee grievances 解决员工受到的不公正待遇问题。 ·  Perform Room allocations 分配客房 ·  Perform Room inspections 检查客房 ·  Prioritise arrival rooms 排列抵店客人客房的优先顺序。 ·  Liaise with Front Office for guest and hotel requirements 配合前台满足酒店和客人的要求。 ·  Ensure guest valet is processed and delivered in a timely manner 确保及时为客人提供洗衣服务并送还。 ·  Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories) 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量) ·  Manage all special requests made by guests 处理客人所有的特殊要求 ·  Ensure consistency within the department 确保部门内工作的一致性 ·  Management of lost property for the hotel 管理酒店的遗失财物 ·  Ensure you have complete knowledge of room types, layouts and facilities 确保具有客房类型，设计和设施的全面知识 ·  Conducts shift briefings to ensure hotel activities and operational requirements are known 进行交接班说明，确保了解酒店的工作和运营需求 ·  Works with Superior on manpower planning and management needs 与上级领导一起进行人力规划和管理需求

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  · 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字 · Registers and rooms all arrivals according to established procedures · 按照既定工作程序为所有来客登记并安排房间 · Maintains intimate knowledge of departmental standards and procedures · 熟知部门标准工作程序 · Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation · 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统 · Maintains cashier float and ensures accurate daily report of all money received · 保持库存现金限额并保证每日对所收现金进行准确报告 · Cashes hotel guest’s personal and travellers checks and assists with currency exchange · 为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换 · Keeps abreast of all modifications to accounting policies and procedures · 随时留意会计政策和工作程序的变化 · Responsible and attends to guest’s request of using the service of safety box at all times · 随时负责回应客人关于使用保险箱服务的要求 · Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs · 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案 · Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist · 处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 · Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels · 熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 · Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service · 尽一切努力确保客人在离店时会对酒店的服务有很好的印象 · Performs the audit balances and prepares all works for audit in an orderly fashion · 执行审计结余，并为审计工作进行各项有序的准备 · When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival · 在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格 · Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems · 全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读 · Maintains exemplary deportment standards of behaviour and appearance and attitude as expected in an HUALUXE Brand · 按照酒店集团品牌的预期保持自己行为、外表和态度的高标准 · Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times · 随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲 · Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG Rewards Club Programme member and other VIP’s and with reference to hotel and to be a health or safety hazard · 力争保持酒店的高标准，特别注意优悦会会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题

· Conducts shift briefings to ensure hotel activities and operational requirements are known · 进行有效的交接班简报工作，以明确酒店活动和运营要求 · Supervise front desk operations during assigned shift including: · 在当班期间监督前台运营情况，包括：   Maintenance of guest information   维护客户信息   Maintenance of information about local events   维护当地活动的信息   Compile occupancy statistics   统计入住情况   Supervise group bookings   监督团队预订情况   Assisting with serious complaints   协助解决严重投诉问题 · Supervise cashiering activities during shift including: · 在当班期间监督收银的活动，包括：   Cash handling and banking procedure   现金处理和银行业务程序   Dealing with irregular payments   处理非正常的付款情况   Instructing staff in credit policies and facilities   就信用政策和设备对员工进行指导培训   Instructing staff in cash security procedures   就现金安全程序对员工进行指导   Carry out debtor control   实施应收帐款控制   Prepare reports   准备财务报告   Supervise the cashiering system   对收银系统实施监管 · Works with Superior on manpower planning and management needs · 与上级领导一起进行人力规划和管理需求的讨论

【岗位职责】 1、负责为客户提供专业的美甲、美睫服务，包括但不限于基础护理、款式设计、延长甲制作等2、根据客户需求提供个性化服务方案，并推荐合适的产品及项目 3、维护工作区域卫生及工具消毒，确保符合行业卫生标准 4、定期学习新技术及流行趋势，提升专业技能 5、协助店铺进行产品陈列及促销活动 【岗位要求】 1、2年以上美甲美睫行业工作经验，技术熟练 2、熟悉各类美甲美睫产品特性及操作流程 3、具备良好的审美能力和创意设计能力 4、工作细致耐心，服务意识强，善于与客户沟通 5、能适应排班工作制，包括周末及节假日

具有良好的酒店管理知识和人力资源管理知识；中文写作能力；电脑信息处理能力；主持与演讲（陈述）的能力；人际关系能力；分析能力； 计划能力；执行能力，协调能力。 工作经验：有3年以上酒店管理工作经验，2年以上相关工作经验。 文化程度：大专以上学历。