【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策； 4、熟练各项专业业务和技能，做好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

随时保持高标准服务质量和提供优质服务，包括接听客人预订电话、以及回答客人其它任何问题。

【岗位职责】 1、协助总经理制定公司发展战略规划，参与公司经营管理决策，推动各项决策的落地执行； 2、负责总经理日常行程安排、会议组织及重要商务接待，确保各项工作高效有序进行； 3、跟进公司重点项目进度，协调各部门资源，确保项目按计划推进并达成目标； 4、起草、审核公司各类文件、报告及合同，确保内容准确、合规； 5、收集行业市场信息及竞争对手动态，为总经理提供决策支持； 6、处理总经理交办的其他临时性事务，确保高效完成。 【岗位要求】 1、年龄25-45岁，形象气质佳，具备良好的职业素养； 2、3年以上相关工作经验，有美业或文化行业经验者优先； 3、具备优秀的沟通协调能力及抗压能力，能高效处理多任务； 4、思维敏捷，逻辑清晰，具备较强的分析判断及解决问题的能力； 5、熟练使用办公软件，具备优秀的文字表达能力； 6、工作细致认真，责任心强，能适应快节奏工作环境。

【岗位职责】 有美业运营经验优先 1、负责公司整体运营策略的制定与执行，确保业务目标的达成； 2、管理并优化日常运营流程，提升团队工作效率与服务质量； 3、监督市场推广活动的策划与实施，分析数据并调整运营方向； 4、协调各部门资源，推动跨团队合作，解决运营中的关键问题； 5、定期提交运营分析报告，提出改进建议并落实优化方案； 6、关注行业动态与竞品动向，及时调整运营策略以保持竞争优势。 【岗位要求】 1、具备较强的逻辑思维与数据分析能力，能独立完成运营规划； 2、优秀的沟通协调能力，擅长团队管理与跨部门协作； 3、对市场敏感度高，能快速响应行业变化并制定应对策略； 4、责任心强，抗压能力突出，能在快节奏环境中高效工作； 5、有美业或相关领域运营经验者优先，但不强制要求。

【岗位职责】 1、负责为客户提供专业的养发护理服务，包括头皮检测、养发方案制定及护理操作2、熟练掌握各类养发仪器及产品的使用，确保服务过程安全规范 3、跟踪客户养发效果，定期回访并调整护理方案 4、维护客户关系，解答客户关于养发护发的专业咨询 5、保持工作区域整洁，严格执行消毒卫生标准 【岗位要求】 1、18-45岁，身体健康，形象气质佳 2、2年以上养发师或相关美容美发行业工作经验 3、熟悉头皮生理结构及常见头发问题解决方案 4、具备良好的服务意识和沟通能力 5、能适应排班工作制，有团队协作精神

福利待遇： 1、五险一金 + 带薪年假 + 带薪病假 2、薪酬8000-12000、包吃包住 3、全勤奖 + 绩效奖金 + 加班补贴 4、免费技能培训 + 岗位晋升通道 5、集团内部调动机会 岗位职责： 1、为客户提供头部按摩、头皮护理、经络疏通等专业头疗服务； 2、根据客户情况定制护理方案，做好服务跟进与客户关系维护； 3、熟练操作头疗仪器及产品，规范完成服务流程； 4、保持工作区域整洁，定期参加技术培训与考核。 岗位要求： 1、3 年以上美容头疗相关经验，熟悉头疗手法与流程； 2、形象气质佳，具备良好沟通能力与服务意识； 3、了解头皮护理、经络疏通基础原理，有相关资格证优先； 4、责任心强，能适应弹性工作时间，团队意识佳； 5、身体健康，无不良嗜好，会粤语优先。

岗位职责: 1. 负责铁板烧菜品的烹饪制作，确保出餐效率与品质稳定； 2. 根据标准流程完成食材准备、烹调及摆盘工作； 任职要求： 1.身高165以上 2.需要有两年以上的铁板烧经验，会技术表演 上班时间： 早九晚九，中间休息两个小时 薪资待遇： 9000-12000，薪资可谈，做六休一，福利好，待遇佳，缴纳六险、提供三餐，管住，过节福利，法定三薪，高温补贴，有晋升空间。 地址：西海岸金沙滩

1:饼房工作经验3-4年 2：熟悉蛋糕的制作 3：熟悉面包的制作 4：负责早晚自助餐出品

【岗位职责】 1、负责制定并执行酒店销售策略，完成年度销售目标及预算指标； 2、开拓并维护客户资源，包括企业客户、旅行社、OTA平台等，建立长期合作关系； 3、分析市场趋势及竞争对手动态，调整销售策略以提升市场份额； 4、带领销售团队完成客户开发、协议签订、账款回收等全流程工作； 5、协调酒店各部门资源，确保客户需求得到高效落实，提升客户满意度； 6、定期提交销售报表及市场分析报告，为管理层决策提供数据支持； 7、参与酒店营销活动的策划与执行，提升品牌影响力。 【岗位要求】 1、具备较强的市场洞察力及销售策划能力，能够独立制定并推动销售计划； 2、优秀的沟通谈判能力，能够高效开发及维护客户关系； 3、具备团队管理经验，能够激励并带领团队达成业绩目标； 4、抗压能力强，适应快节奏工作环境，能够灵活应对市场变化； 5、对酒店行业有热情，熟悉酒店销售流程及市场运作模式者优先； 6、熟练使用办公软件及CRM系统，具备数据分析能力。

Supervises the MarCom Department toensure all daily tasks are completed in a timely fashion.Responsible inachieving the Brand and Hotel positioning objectives locally andinternationally through Public Relations and Promotion activities.Assists the CommercialDirector in the development of Public Relations and Promotion plans and inbudget preparation.Represents and promotes the hotel by maintaining constantcontact with the media, local community, the customer base and Hiltonoffices.To protect the correct image and positioning of the hotel and Brand bymeeting corporate standards in all collateral and advertising material.Todevelop and follow through in public relations activities and be responsiblefor the production of promotional materials, press kits and arrange press andmedia coverage.To develop and follow through in hotel marketing activities. 通过市场和公共媒体活动去达到康莱德品牌和酒店在国内外的形象定位。负责通过公关和促销活动实现集团和酒店在本地和国际上的定位目标。协助商务总监开发公关促销计划及制作预算。与媒体、本地社区、客户及希尔顿总部保持密切联系，代表、宣传饭店形象。保证所有的宣传资料和广告都达到集团的标准，维护饭店的正确形象和定位。开拓并实施公关活动，负责制作促销资料、对媒体宣传资料及安排在媒体对饭店的报道.开发并跟进酒店的各项市场活动。 1.        Communicatesand submits appropriate material to all marketing channels and organizationsthat assists in promoting the hotel to ensure they are well equipped to sellthe property. 与各种营销渠道及组织沟通并提供合适的材料以确保他们有足够的资料促销酒店的服务。 2.        Ensures high quality, excellence and value in workprocesses and outcomes by exceeding standards. 确保高质量、出色、有价值的工作方法和结果用户康莱德品牌的标准、政策及操作规程。 3.        Liaisewith Media and PR consultant Initiative and organize various marketing andmedia activities and events. 积极主动组织丰富的市场公关及广告媒体的会议活动。 4.        Co-ordinatespress releases as required of hotel events and new staff. 发布酒店重大事件和入职新员工的新闻。 5.        Liaiseswith advertising and public relation agencies. 建立，保持与广告商和公共关系组织的关系。 6.        Buildsprofile within local market place through attendance at various events andlocal market place. 在本地市场内，通过参加各种营销活动，树立饭店的形象。 7.        Overseecollaterals, photography, database, inventory, filing, etc. 检查各类材料、图片、数据库，资料库和文档等。 8.        Maintainsthe image of the Hotel and the Brand. 维护酒店和集团的形象。 9.        Monitorsand ensures complete awareness of competitor activities and use informationwhen developing strategies. 监视并确保对竞争对手的活动有完全的了解，以便在制定战略时使用这些信息。 10.     Plans and coordinates all sponsorship activities. 计划与协调酒店赞助的活动。 11.     Identify and conduct appropriate sponsorship to enhance image of thehotel in the targeted market. 发现并组织有关赞助活动去提高酒店在市场的形象。 12.     Takes part in the preparation and planning of department / unit / outletgoals and objectives. 参与准备和制定部门/小部门/分部门的目标。 13.     Develop and execute appropriate MarCom communication/advertising plansto meet hotel’s goal. 开发并执行市场公关/广告媒体计划去完成整个酒店的目标与媒体和公关客户保持联系。 14.     Participates in the preparation of strategic plans. 参与，准备战略计划。 15.     Accesses sales and marketing data. 积极地与主流媒体交流去提高酒店在市场的曝光率或撰写文章。 16.     Actively communicate with major media to gain more exposure or createstories. 掌握市场营销数据。 17.     Takes ownership by developing, executing and following up on the hotel'spublic relations and advertising schedules. 主动承担发展，执行酒店年公关计划活动的领导责任。 18.     Organizes promotional events, including invitations to the media, localVIP's, corporate accounts, clients, travel agents and other related guests. 在商务总监的指导下，组织活动包括邀请媒体，本地重要人物，公司客户，旅行社和其他相关客人。 19.     Works effectively in a team. 在团队内有效的工作。 20.     Abides by the Conrad Code of Conduct. 遵守康莱德酒店的行为准则。 21.     Abides by the Conrad Employee Handbook. 遵守康莱德酒店员工守则。 22.     Abides by both the hotel and Conrad police and procedures. 遵守康莱德酒店的政策及程序。 23.     Participate the communication calendars of  Frequent flyers with appropriate promotions. 参与关于航空飞行者的宣传活动。 24.     Organize CRM events for clients of targeted program. 为目标计划的客户组织CRM活动。 25.     The management reserves the right to change / extend this jobdescription if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 26.     Carries out any other reasonable duties and responsibilities asassigned. 完成任何其他合理的职责和被指派的职责。

【岗位职责】 1、制定本部门预防性维修保养计划有效保障酒店设备、设施安全经济运行完好。 2、掌握当班能源消耗及维修费用，确保酒店节能、节支。 3、推行节能运行计划的实施和运行维修费用预算的控制。 4、协助分析工程项目报价单，亲临现场检查施工与工程进度。 5、协助工程部经理做好消防，安全工作。 6、协助建立完整的设备技术档案和维修档案。 【岗位要求】 1、中专以上文化程度；3年以上同岗位工作经验。 2、必须掌握机电工程设备的基础知识。 3、能充分领会工程部经理的经营意识，能组织和指挥工程部各项工作计划的实施，确保工程部的正常运转。 4、有强烈的事业心与责任心和配合精神，秉公办事，不谋私利。 5、身体健康，精力充沛。

Handles the designing of collaterals, printed materials and supervisesactivities of the art section. Handles production of creative materials and artwork. 处理设计间接的印刷材料监督有关艺术部分的活动。处理创造性材料和艺术品的生产。 1.        To set up work schedule according tothe request and suggestion from Marcom Manager/Director. Coordinate with otherdepartments on the exact requirements for promotional and operationalmaterials. Be certain that all designs are done according to the HiltonIdentity Guidelines. Assist with displaying promotional materials. 按照市场传媒经理/总监的要求制定工作计划。与其他运作部门沟通制造宣传推广物料。确保所有呈现的设计均与品牌视觉标识标准保持一致。协助促销推广物料的展示。 2.        Assist in coordinating with supplierson the exact requirements including colors, type of paper and materials. Assistwith Marcom Manager/Director in ensuring that all printed materials are up toour requirements and are in high standards. Responsible for the color proofingof all printings. 协助与供应商关于颜色、纸质就材料的沟通。协助市场传讯经理/总监确保印刷品按要求制造。负责所有印刷品打样。 3.        Handle the designs of collaterals,printed materials and supervise activities of the art section. Handle productionof creative materials and artworks. 设计酒店相关的印刷品,并监督酒店艺术设计活动,设计创意产品。 4.        Convert designs into camera-readyartwork (ready for printing or production) – manually or using desktoppublishing system. 手工或运用电脑系统将设计转化为可直接印刷或制作的格式。 5.        Design and produce signage, banquetposters, banners, backdrops, décor. 设计并制作酒店标识，宴会海报，横幅，背景板及装饰。 6.        Ensure that Hilton Identity Guidelinesare followed on creative materials (i.e. hotel brand, color, specifications). 确保所有酒店的设计产品，如酒店品牌、颜色、规范说明等与希尔顿品牌视觉标识标准保持一致。 7.        Ensure jobs are scheduled properly andtime management is exercised for art section to meet set deadlines for designand art works 确保工作时间安排合理，在截止日期前完成工作。 8.        Organize creative library (designs,graphics, photographs, books, reference materials, color guides) for easyreference. 整理创意资料库（包括：设计，摄影，书籍，色样，参考资料等），以作参考。 9.        Ensure that Desktop Publishing Systemis regularly serviced and maintained. 确保设计系统的正常运行并进行良好保养。 10.     Plan out purchase of art supplies, paper stock and monitor proper usage. 制订设计用品采购计划、纸张的存货计划并监督正确的使用用途。 11.     Replenish required art supplies and paper stock. 及时补给设计用品和纸张。 12.     Perform related assignments that may be required from time to time. 及时完成交予任务。 13.     Maintain art work and design filing system. 维护设计文件的归档整理。 14.     Execute the project responsibilities in the hotel project team(s). 加入酒店的项目工作组时，认真履行相应职责。 15.     Ad hoc assignment from the hotel management. 完成酒店管理层交代的其他任务。

Position Summary职位概述 This position is concerned with the efficient and professional service of food and beverages within the Restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and Stock control. Direct supervision of team member is necessary, while ensuring that all guests receive optimum              Service in accordance with the standards, policies and procedures of DT by Hilton Shenyang. 餐厅主管/领班的职位要求能够提供专业快捷的服务。通过成本及库存控制来获得计划盈利。直接督导员工的工作，通过遵守餐厅和 本酒店的规章制度以确保为客人提供符合 标准的完美服务。 1.         To maintain a high customer service focus by approaching your job with the customers always in mind. 在整个工作过程中，始终保持高度的客户服务意识。     2.         To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly  communicating with both customers and colleagues. 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 3.      To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel. 能够提出对酒店的运作及环境有益的意见或建议。 4.         To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 5.         To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中能够做好本职工作，保证自己及其他人的安全。 6.         Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 7.         Understand dietary requirements and offer appropriate suggestions. 了解健康食品的要求，并可以给出适当的建议。 8.         In consultation with the Manager, agreeing and implementing actions to make improvements to customer service. 与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。 9.         By completing checklist in product knowledge. 能够达到产品知识的要求。 10.     Be able to make suggestions on the menu that might suit guests of different nationalities. 可以根据客人不同的国籍推荐菜单上的食品。 11.     By knowing menu items of all other outlets to recommend guests to other outlets. 了解其他餐厅的菜肴，以便向客人推荐。 12.     Confidently knowing opening hours of all restaurants & Hotel outlets. 熟悉所有餐厅及酒店其他部门的营业时间。 13.     Being able to recommend other restaurants & city attractions to Hotel guests. 可以向客人推荐其它具有吸引力的餐厅或场所。 14.     To actively check team member product knowledge on each shift. 在工作中随时检查员工的产品知识。 15.     Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner.  This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day. 遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流，餐厅预定的详细情况。 16.     Check reservations for the day, ensuring that the restaurant & team member have tables ready and large bookings have been confirmed by phone. 检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。 17.     By assisting service & kitchen team member where required and carry out any reasonable duties requested by the manager. 在必要的时候协助服务团队及厨房团队，并完成经理交代的任务。 18.     By ensuring all team member is briefed for the details of the shift ahead. 确保所有员工提前了解换班的详细安排。 19.     By completing checklist on preparing the restaurant for service. 完成账单检查表以准备餐厅服务。 20.     Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself. 微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。 21.     Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking. 保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。 22.     Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager. 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。 23.     Ensure all service procedures are carried out to the standards required. 确保所有服务都符合标准。 24.     Make sure all areas are cleaned and maintained in accordance with operating procedure. 确保所有区域与开始用餐时一样整洁。 25.     To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Team service standards and budget goals. 在生意变化的基础上调整员工排班，做任何变化要确保餐饮部服务质量及预算。 26.     Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost. 控制每个人员的分配，以确保顾客的期望得到满足而达到预期的人员成本。 27.     Assist the restaurant managers with training all team member for ‘induction training’ and ‘on the job training’. 协助餐厅经理进行就职培训，及在职培训。 28.     Offer team member constructive feedback about their performance after every shift in an aim to develop their skills and confidence. 为提高员工的工作技能及自信心，在每个班次的工作之后总结他们的工作表现。 29.     Provide leadership and direction for all team member while on duty by offering professional skills and leading by example. 通过体现自身的专业素质，为餐厅的其他员工树立良好榜样。 30.     Ensuring the shift is reviewed and hand-over and briefings are carried out. 确保每个班次的回顾，交接班及例会的召开。 31.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 32.     Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

Summary职位概述: This position drives revenue for hotel products andpromote its reputation through various online channels. This role works closely with otherteam like Sales / Rooms / Revenue / F&B / Events to identify theirpromotional and revenue objectives. He/she creates and implements the necessarymarketing initiatives with Director of Marketing and Communications in order toreach these objectives。电子商务经理驱动酒店产品收益并通过各在线渠道加强酒店声誉。与销售/房务/收益/餐饮/宴会销售等团队密切合作，制定起宣传和收益的目标。在市场传讯总监的领导下，创建并实施必要的市场推广策略从而取得酒店更好的收益。 SPECIFIC DUTIES 工作任務 : 1. Maintain a close working relationship and support withthe Marketing Communications team to achieve objectives based on marketinginitiatives. 与市场传媒部紧密合作关系及扶持，依照所设置市场销售策略基础上实现目标。 2. Execute online marketing initiatives set by theDirector of Marketing Communications for respective departments, majoring inbut not limited to, Sales / Rooms / F&B / Events (VlP events / weddings /social events / general property awareness events). 执行市场传讯总监为各部门所设置的在线市场策略，其中将不限于销售/房务/餐饮/宴会销售 (VIP活动/婚宴/社交活动等)。 3. Oversee and maintain the property brand website, andOTA page, making sure contents are aligned with marketing initiatives and keepupdated. 概述和维护酒店品牌网站及线上预订平台，并确保内容的及时更新，且需确保内容与市场销售策略保持一致。 4. Work with corporate offices, create emails guestcommunication emails and social media campaigns, creating cross-promotionalopportunities. 与集团办公室紧密合作，创建一次性电子邮件，创建集团的客户沟通电子邮件以及社交媒体推广。 5. With the guidance of the Director of MarketingCommunications, to effectively track and follow up each online activity of eachdepartment and provide research and analysis 在市场传讯总监的指引下，对各部门的每个在线活动进行有效性的追踪与跟进并提供研究和分析。 6. Efficiently utilize Hilton online tools. 良好的运用希尔顿集团的在线工具。 7. Work on proposals for respective departments and eventsincluding F&B/Events /VlP events.为各部门和活动进行方案推荐，其中包括但不局限于餐饮宴会销售/IP活动等， 8. Distribute promotions;to all online channels includingWebsite/EDM /Blogs/Social Media Platforms, etc. 把酒店推广发布至在线渠道，其中包括但不局限于网站/EDM/博客/社交媒体平台等。 9. Any other duties assigned by the Director of MARCOMor CommercialDirector. 市场传讯总监或商务总监分配的其他职责 Carriesout any other reasonable duties and responsibilities as assigned. 执行被分配的其他合理职责。

1.        To maintain a high customer service focus by approaching your job withthe customers always in mind. 在整个工作过程中，始终保持高度的客户服务意识。        2.        To have a positive impact, taking personal responsibility and initiativeto resolve issues, always clearly communicating with both customers andcolleagues. 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 3.        To contribute ideas and suggestions to enhance operational/environmentalprocedures in the Hotel. 能够提出对酒店的运作及环境有益的意见或建议。 4.        To actively promote the service and facilities of the Hilton Hotels toguests and suppliers of the hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 5.        To perform all duties and responsibilities in a manner that ensures yoursafety and that of others in your workplace. 在工作过程中能够做好本职工作，保证自己及其他人的安全。 9.       Creating anenvironment where everyone in the department is focus on “creating that specialexperience” to deliver exceptional customer service. 建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境。 10.    Actively seeking verbalfeedback from customers and team member at each service period. 在服务期间积极收集客人及服务人员的反馈。 11.     Agreeing andimplementing actions to make improvements to customer service. 就如何改进对客服务采取相应的措施。 6.        Positively dealing withand learning from customer complaints and comments with follow up and feedbackto the Food and Beverage Manager. 以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。 12.     Making sureall customer requests and queries are responded to promptly and effectivelywhile assisting on the floor during meal periods each day. 在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。 13.     Be availableto assist on duty in the Restaurant & Bars during any busy days or specialevents. 当餐厅或酒吧繁忙的时候提供必要的帮助。 14.     BePro-Active towards guests, assisting them with any reasonable requests, andtraining all team member to see these things before the guests ask. 积极主动的为客人服务，满足客人任何合理要求，并且培训员工能够预见客人的需求。 15.   To ensureall standards for Service Delivery as identified in the Guest SatisfactionManual and the Standard Operating and Procedures Manual are consistentlydelivered throughout the department. 确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。 16.  Having detailed knowledge of all departmental Standards. 熟悉部门服务标准。 17.  Being able to explain the standards to the team members and managers. 可以清楚的向其他员工解释服务标准。 18.  Be able to assess team member performance against standards. 能够按照服务标准评估其他员工的工作表现。 19.  Ensure that training on Departmental Standards is regularly conducted inthe outlets. 确保日常部门的培训能够按照服务标准进行。 20.  Monitoring Standards through regular Standards Review checks. 通过反复检查，督导服务标准的实施工作。 21.  Developing action plans to address shortfalls in Standards andidentifying shortfalls before they affect customer service. 针对工作中的不足制定计划，以避免影响对客服务质量。 22.  Implementing and following though improvements identified. 针对于工作中的不足采取必要的行动。 23.   To plan,priorities organize and control the day-to-day operation. 计划，确定优先次序，组织及控制每日餐厅的运营。 24.   Preparing rosters and job schedules for team member to meet businessneeds (taking into consideration internal activities and occupancy and externalevents, promotions etc). 制定每位员工的排班表及工作安排。（考虑内部活动，客人入住率， 特殊活动及产品促销等） 25.   Communicating effectively with Front Office and Groups & Tours tomaximise in house and group business for the restaurant, ensuring directliaison with Group Leaders upon arrival. 有效的与前台及团队领队协调，尽可能的增加餐厅生意，与领队保持直接联系。 26.   To describe, assign and delegate duties and authority for the operationof the Restaurant at all times. 分配， 指派，组织授权餐厅日常的经营工作。 27.  Understanding what’s going on in other departments and implications foryour owndepartment. 了解酒店其他部门的经营活动及其与自己部门的影响。 28.  Planning ahead and ensuring adequate resources are available. 预先准备并确保各种经营设施设备的充足。 29.   Managing the departmental operation and taking action where necessary toensure smooth running and participating in service duties during serviceperiods, where necessary. 有效管理部门运作，为保证服务及餐厅的正常运营采取必要的措施。 30.   To co-ordinate with Engineering and Housekeeping Departments to ensuremaintenance and cleanliness. Ensure follow-up procedures are maintained. 与客房部及工程部通力合作，保证部门设施的完好及清洁。 31.  Ensuring the shift is reviewed and handovers and briefings are carriedout. 确认每个班次之间做好总结，并与下个班次进行工作交接。 32.  Maintaining in-depth technical knowledge and skills required for the job. 确保岗位所需知识的更新。 33.  Maintain event and function histories to assist with returning events. 保留餐厅活动记录。 34.  To establish good communication with the Kitchen team. 与厨房的员工建立良好的沟通渠道。 35.  To participate in future menu changes with the F&B Manager and theExecutive Chef taking into consideration new F&B trends, market demands andsales achievements. 协助餐饮部经理及行政总厨根据餐饮发展趋势，适当需求及销售情况进行餐厅菜单的修改。. 36.  To attend & participate in regular F&B, operational & rostermeetings. 参加餐饮部例会。 37.   To provideand communicate clear direction to the team. 为团队提供正确的信息渠道 38.     Understandingthe aims of the hotel and the department’s role in achieving it. 理解酒店的目标，清楚部门在完成目标过程中所扮演的角色。 39.     Communicatingaims to the team. 与团队沟通要达到的目标。 40.     Setting andagreeing to departmental objectives for self and team. 制定团队及成员的目标。 41.     Representingthe needs of the team to others in the hotel. 代表团队与酒店的其他部门沟通。 42.     Keeping theteam up-to-date about departmental, hotel and company activities throughregular communication meetings & memos. This includes special events andpromotions in the restaurant.随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。 43.   To seek outand maximize departmental and hotel revenue opportunities. 寻找机会，增加酒店及部门的收入。 44.  Being aware of potential highs and lows in the business. 能够预见营业状况的变化。 45.  Creating and implementing sales promotions and team member incentives asper discussion with F&B  Manager. 经过与餐饮部经理商议之后，进行销售促销及员工奖励活动。 46.  Assist F&B Manager with the preparation of the Events Brochure. 协助餐饮部经理，准备促销活动宣传册。 47.  Identifying, communicating and actioning potential sales leads. 共同鉴定和沟通与潜在的销售线索. 48.  Creating an environment where “everyone sells”. 建立一个每个人都进行促销的工作环境。 49.   Tosupervise the financial performance of the department in line with the profitplan. 在盈利预算的基础上对餐厅的财务进行管理。 50.  Using key monitors and financial targets to evaluate the department’sperformance and make future plans. 在餐厅运营表现及财务目标的基础上,对餐厅的工作表现进行评估，制定未来发展计划。 51.  To complete regular financial and operating reports, as required orrequested by the Food & Beverage Manager. 完成餐饮部经理要求的财务报表及各种日常财务报表。 52.  Forecasting potential revenues and costs. 能够作出收入及成本预算。 53.  Following company control procedures. 遵守酒店的各项财务制度。 54.  Controlling costs without compromising standards. 坚决执行各种成本制度。 55.  Analyzing and explaining any financial variance against plan. 为团队成员解释分析财务计划中的异常情况。 56.  Set up and maintain the Leave plans for the Department. 制定部门休假计划。 57.   To assistwith selecting, training, coaching and developing people to meet current andfuture needs of the department and the hotel. 根据酒店现状及发展趋势，选择，培训，发展员工的技能以满足酒店需要。 58.  Understanding the quantity and quality of people needed to operate thedepartment. 了解部门正常运转所需要的人员及人员素质。 59.  Assist with carrying out selection interviews and making effectiverecruitment decisions. 辅助并进行高效的招聘工作。 60.  Ensuring that the new recruits have all relevant information beforecommencing employment.保证应聘人员在入职前得到一切相关信息。 61.  Assist with planning and ensuring departmental orientation is carriedout. 辅助制定并执行部门入职培训计划。 62.  Ensuring that the Orientation Training Manual for each outlets is keptup-to-date. 确保部门的培训指南定期更新。 63.  Ensuring Standard Training and assessment is carried out. 确定标准培训及评估的实施。 64.   To ensurethe health, safety and well being of customers and all team members. 确保客人及员工的健康及安全。 65.    Understanding relevant OH & S legislation & the implications onthe operation of the department. 了解 OH&S 的各项规定，并熟悉其与日常经营中的关系。 66.    Communicating to the team their responsibilities within OH & S. 通过与员工交流使其了解OH&S规定的责任及义务。 67.    Ensuring that safe and healthy working practices are implemented at alltimes. 确保所有安全及卫生程序的执行。 68.    Ensuring that Hygiene Training is conducted at least once per year. 确保每年至少组织一次食品安全培训。 69.    Communicate with related restaurant chef in-charge and work out themarketing promotion plan.Attend the marketing meeting and clearly present ownideas and plan about the promtions and market situation. 和相关餐厅厨师长商讨市场营销计划。参与市场营销会议并清晰表达自己对推广活动和市场动态的看法和计划。 70.    Positively organize the photo shooting object with marketing department.Attend the photo shooting progress and drive the ideas. 积极组织市场部门进行拍摄任务。参与并给出想法。

1.   Know how to use computer and support the office work if possible. 熟练掌握电脑，为管家部办公室工作提供帮助。 2.   Keep good communication with other departments. 同其他部门协调工作。 3.   Train, motivate and evaluate team member. 培训并激励员工，对他们的工作进行评估。 4.   Assist with maintaining up-to date team member records. 协助稳定员工，控制流失率。 5.   Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed. 确保所有工作遵循管家部程序并确保酒店程序被遵守。 6.   Deliver high quality service to guests. 提供高品质的对客服务。 7.   Ensure proper handling of Lost and Found. 确保恰当的处理客人的失物与招领。 8.   Responsible for strict key control. 负责严格控制钥匙领用程序。 9.   Ensure guest needs and reasonable requests are met. 确保客人需求与合理的要求被满足。 10.  Seek opportunities to continually improve guest service, by reporting guest comments. 通过汇总客人的意见,寻找机会不断发展对客服务。 11.  Take appropriate action to resolve guest complaints. 采取合适的行动解决客人的抱怨。 12.  Promote the hotel and Hilton products and services. 促销酒店与希尔顿的产品与服务。 13.  Access and use Housekeeping computer programs. 掌握和使用管家部电脑系统。 14.  Adhere to hotel cleaning and maintenance programs. 坚持酒店的清洁和养护程序。 15.  Ensure a high level of cleaning is maintained in your work area. 保持维护所在工作区域的高度整洁。 16.  Ensure all reporting and servicing deadlines are met on a timely basis. 保证所有报告和服务都按时完成。 17.  Abide by the Hotel’s Policies and Procedures, Hilton Code of Business Conduct and the hotel’s team member Handbook. 遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。 18.  Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况处理规定和程序。 19.  To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations. 确保员工充分的理解并遵守员工手册内容。 20.  The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ，该部门有权更改或补充该职位描述。 21.  Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 22.  Ensure that assigned staff has reported to work; document any late or absent employees.  确保员工汇报工作；记录任何迟到及缺席员工. 23.  Coordinate breaks for assigned staff. 调整及协调员工的休息状态。 24.  Prepare and distribute assignment sheets to assigned staff and review priorities.                                                                                                                 准备及分配任务给指定员工并按优先次序完成. 25.  Communicate additions or changes to the assignment sheets as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks.                                                     根据部门的需要补充或改进工作安排。 26.  Check supply levels in storage closets. Complete requisition for additional supplies needed and submit to manager. 盘点库房用品，并做补给物品申请给到经理。 27.  Check Lobby Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies. 检查公区服务员手推车的准备情况，保持手推车的干净整洁及解决机械相关问题，指导相关人员纠错。 28.  Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices and service areas after being cleaned by Lobby Attendants, using designated checklists. Ensure that cleanliness and condition of each area meets designated standards. Directly contact respective personnel and relay any deficiencies to be corrected. 在楼层清洁员及大堂清洁员清扫过后检查公共区域/浴室，健身中心，游泳池，办公室及服务区域，利用指定的检查清单。确保各个区域的清洁程度符合酒店标准。直接找到指定人员如遇需要校正之处。 29.   Assist Lobby Attendants with their job functions where needed to ensure optimum cleanliness and service standards for guests. 确保公区服务员以良好的清洁标准和服务标准为客人服务。 30.   Complete work orders for maintenance repairs and submit to Housekeeping Clerk. Contact Engineering directly for urgent repairs. 完成酒店维护维修单提交工作至办公室协调员。在需紧急维修任务中直接同工程部取得联系。 31.  Conduct training of staff as assigned. 为员工进行培训. 32.  Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees. 向上级汇报员工表现反馈，向上级汇报员工纪律问题并参与员工讨论过程。 33.  Document pertinent information in department logbook. 记录相关信息在交接簿上。 34.  Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.                                                                                                                    在下班前完成所有文书工作.与上级经理或即将上岗的主管交接需要跟进的工作.

作为管事员，您将应以最高标准完成以下任务：  • 在服务工作的整个过程中，时刻保持高度的客户服务意识。  • 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。  • 收集厨房，管事区域和走廊通道的垃圾箱，并更换成已清洗干净的垃圾箱。  • 保持储物室的物品摆放整齐。  • 清洁和擦亮所有银制，铜制，不锈钢制品。  • 按规范摆放好金属制品。  • 按规范清洗机器。  • 向管事领班上交损坏物品。  • 所有劳动工具按照严格规定摆放，上报管事主管物品的损坏，遗失等情况。  • 在交班前清洁好卫生工区。  • 认真积极的参与管事经理安排的培训。  • 能熟练操作自动洗碗机。  • 把清洁完毕的设备归位摆放好。  • 清洁所有机器设备，并清洁好台面和水槽。  • 提供给各餐馆以足够的餐具器皿，做好补给工作。  • 清洁干净厨房的地板，墙面瓷砖，走廊和所有管事工区。  • 严格遵守技能标准提供服务。  • 在工作过程中按照安全生产准则做好本职工作，确保自己及他人的安全。  • 如有必要 ，管理层有权更改或补充该职位描述。  • 完成任何其他合理的职责和被指派的职责。

Position Summary职位概述 The basic responsibilities of the Chief Income Auditor is to check that all charges raised by each department have been properly posted to guests accounts or otherwise accounted for and the correct procedures have been followed and that all daily income that should have been received by the hotel was received. 收入审计的基本职责是检查来自每个部门的所有费用被正确地按照程序记入客人账户或入账，且所有酒店每日应收的收入被收到。 1.       Check the previous day Night Manager Process is properly completed, ledgers are balanced, system date changed, reports are generated and distributed to designated associates.        检查前一天夜审程序正确完整的执行, 各帐目平衡,系统时间更改, 报表生成并发送到各相关人员。 2.       To ensure all hotel revenue is accounted for and correctly posted. 确保所有酒店收入准确核算并正确过帐。 3.       To investigate and report to Operation Manager any discrepancies during the Night Manager process. 调查并报告给运作经理在夜审运行中的差异。 4.       To review the various reports on room operations, such as room rates, occupancy etc.Investigate and check supporting documents for rate differences; approvals for house-use rooms and complimentary rooms. 检查各客房运作报告, 例如房费, 入住率等, 调查并检查相关原始凭证关于比率差异, 内部使用客房及免费房的批准。 5.       To verify all voided checks, rebates and discounts are properly approved. 确认作废帐单, 免单和折扣得到适当批准。 6.       To investigate all open food & beverage items and price changes. Discuss with restaurant managers on corrective actions. 调查所有OPEN食品和酒水项目及价格变化, 与餐厅经理探讨更正措施。 7.       To verify the F&B revenue to supporting documents such as event order, wedding package, tour group meal order etc. 确认餐饮收入有相关凭证支持.如宴会定单, 婚宴包价计划,团队用餐定单等等。 8.       To check all house-use and entertainment checks are authorized and recorded. 检查所有内部使用和宴请得到批准和准确记录。 9.       To compile and distribute Daily Gross Revenue Report, summaries, schedules etc. according to the format and information required by the Management. 根据管理层的要求编制收入日报,汇总,明细并送达相关部门。 10.   To prepare all accounting records including journal entries as required. 根据要求准备所有相关会计凭证。 11.   To provide courteous and professional service and to maintain good working relationships with all hotel associates.  提供有礼的，专业的服务以及保持公司同事之间的友好关系。 12.   To have a complete understanding of the hotel associate handbook and to adhere to the regulations contained therein.  充分了解酒店与员工手册内容和遵守其中的要求。 13.   To have a complete understanding of the hotel policies relating to fire, safety and hygiene.   充分了解酒店关于防火，安全以及卫生方面的相关政策。 14.   To carry out any other duties and responsibilities as assigned.        执行分派的其他工作。 15.   Prepares daily revenue report for the Director of Finance/Financial Controller. 给财务总监准备每日收入报告。 16.   Ensure that all concessionaires revenue are reconciled, and recorded accurately. 确保所有特许/租赁收入被调节，并被正确记录。 17.    Audit the daily General Cashier’s Report. 审计每日总出纳员的报表。 18.    Check the Room Rate Discrepancy Report to ensure that all rate changes, upgrades etc have been properly authorised. 检查房价差异报告以确保所有价格变动，升级等被合理批准。 19.    Is flexible in relation to working hours, especially at month end. 灵活的工作时间,特别是在月末。 20.    Conduct monthly house float count. 进行每月备用金的盘点。

Position Summary职位概述 The basic responsibilities of the Receiving Clerk are to ensure that all items received are in accordance with the specifications stated in the Purchase Order and Market List and is acceptable condition. 收货员的基本职责是确保所有收到的物品与采购订单和市场清单所描述的一致，并且条件可以接受。 1.       To ensure that all merchandise entering the hotel have proper documentation (delivery dockets, purchase orders etc.). 确保所有进入酒店的货物有合适的书面文件（送货单，采购单等）。 2.       To ensure that all merchandise is examined for both quality and quantity against approved PO. 根据批准的采购单确保所有货物的质量和数量都经过检查。 3.       To ensure merchandise is in the case of direct orders to the department concerned. 确保货物被直接运入部门。 4.       To properly document and account for all outgoing merchandise with gate pass from Security. 根据保安部提供的出门单合理记录并计算所有出店的货物。 5.       To check incoming goods expiry dates to ensure that it is within acceptable limits of the hotel. 检查收入货物的截止日期以确定在酒店可接受的范围内。 6.       To ensure the imported items are provided legally with proper certificate provided by Government. 确保进口货物有政府提供的合法证书。 7.       To prepare receiving logs and daily receiving record summary. 准备收货日志和每日收货记录汇总表。 8.       To check that supplier tax invoices are correct according to purchase order and items supplied. 根据采购订单和提供的项目，检查供应商税务发票的正确性。 9.       To follow up on any discrepancies relating to quality and/or quantity (including weight) of goods received. 就收到货物的质量和/或数量（包括重量）差异进行跟进。 10.   To ensure that only goods ordered and approved are received. 确保收到的物品仅为定购和批准的物品。 11.   To assist in the periodic operating equipment stocktakes. 协助定期对运营设备的存货盘点。 12.   Maintains adequate control on all inwards and outwards goods into the loading dock and storerooms. 对所有进出收货区域及仓库的物品保持足够的控制。 13.   To assist in the monthly stocktake process. 协助每月库存盘点流程。 14.   To maintain good relations with all hotel departments. 与所有酒店部门和供应商保持良好关系。 15.   To have strong knowledge of Excel, Microsoft Word and the hotel inventory/purchasing software. 拥有对Excel, Microsoft Word和酒店库存/采购软件的丰富知识。 16.   Ensures all documentation (purchase orders, invoices, delivery dockets etc) is forwarded to Accounts Payable on a timely basis. 确保所有文件（采购订单，发票，送货单等）及时转送给应付会计。 17.   Assist in the preparation of month end reports and other ad hoc reports that may be required from time to time. 协助准备月末报告和其他可能需要的特殊报告。 18.   To maintain vigilance in ensuring the security of the loading dock and all storage areas. 保持警惕性以确保收货区域和所有仓库的安全。 19.   To be familiar with all emergency procedures. 熟悉所有突发事件程序。 20.   Maintains an adequate and up to date filing system. 维护档案系统。 21.   Is flexible in relation to working hours, especially at month end. 灵活的工作时间,特别是在月末。 22.   Handles all requests and enquiries in a timely, efficient and friendly manner. 即时,有效,友好地处理所有要求和询问。 23.   Minimises the risks of accidents and workers compensation costs by ensuring the correct work practises are used and that the area is safe from hazards。 确保正确的工作实践及该工作区域的安全不受危害,使得意外的风险和员工赔偿费用最小化。 24.   To perform any additional tasks assigned to ensure that the department functions smoothly. 执行一切额外的工作,以确保酒店职能顺利运作。

Clean and service assigned guest rooms and corridors to the highest standards possible. 确保对所指定的客房及走廊提供最高标准清洁及服务。 1.  Cleans up to 11 rooms in a 8-hour shift, ensuring all standards of lay out and cleanliness are that of Hilton  laid down policy.  在8小时工作时间内清扫11间客房，确保所有客房达到希尔顿酒店制订的政策。 2.   Ensure highest standard of cleaning in assigned areas. 确保所分配的区域的高度清洁。 3.   Ensure guest privacy is respected when DND status is displayed. 确保在“请勿打扰”状态下客人的隐私被维护。 4.   Offer all possible assistance to guests and respond to guests request. 尽可能地为客人提供帮助,响应客人的要求。 5.   Cleans and supplies guest rooms according to standards and procedures. 按照程序和标准打扫和补给客房。 6.   Does turndown service when required. 需要时提供开夜床服务。 7.   Ensure master keys are kept secure at all times. 随时保证万能钥匙的安全。 8.   Keep trolley neat and adequately supplied. 保持手推车的整洁和充分的补给。 9.   Maintain all equipment in good working condition. 维持所有的装备处于良好的工作状态。 10.  Keep linen room neat and in good order. 保持布草房的整洁和井井有条。 11.  Keep floor linen rooms neat and tidy. 维持楼层布草房的干净和整洁。 12.  Ensure a high level of cleaning is maintained in your work area. 保持维护所在工作区域的高度整洁。 13.  Report any loss or damage of linen, furniture, fixture or equipment to the Floorsupervisor. 向楼层主管汇报任何布草,家具,固定物或装置的丢失或损害。 14.  Report maintenance deficiencies to the Floorsupervisor. 向客房主管报告养护的不足。 15.  Provide a courteous and professional service at all times. 随时提供有礼貌的和专业的服务。 16.  Deliver high quality service to guests. 为客户提供高质量的服务。 17.  Maintain good working relationships with own team member and all other departments. 与本部门和其它部门的同事保持良好的工作关系。 18.  Report maintenance issues promptly to Engineering. 迅速向工程部汇报维护活动。 19.  Ensure compliance of Lost & Found procedures. 确保依照失物招领程序办事。 20.  Take appropriate action to resolve guest complaints. 采取合适的行动解决客人的抱怨。 21.  Promote the hotel and Hilton products and services. 促销酒店与希尔顿的产品与服务。 22.  Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。 23.  Adhere to hotel cleaning and maintenance programs. 坚持酒店的清洁和养护程序。 24.  The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ，该部门有权更改或补充该职位描述。 25.  Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

Position Summary职位概述 This position is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques. 该职位将负责确保客房预定过程及纪录的准确性。通过积极主动的销售及促销手段，实现客房销售收益的最大化。 1.       To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities. 实现客房销售和收益的最大化，其中以客房促销最为重要。 2.       To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. 完成当班文秘工作，具体包括准备往来文件，文件的归档，发送传真，电子邮件等。 3.       To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel. 一直保持积极的销售态度，不错失酒店范围内的任何销售机会。 4.       To ensure a high level of product knowledge of the hotel and the local area. 对本酒店及地区的产品知识具备高度的认识 5.       To develop and maintain a high level of communication with major sources of business and advice the Reservation Manager of feedback where necessary. 发展并保持对主要业务来源的高水平沟通，并在必要的时候反馈给预定经理 6.       To advise the Reservation Manager of any changes or trends relating to business. 将与业务有关的任何趋势变化及时告知预定经理。 7.       To ensure all refused business is recorded with reasons for refusal. 确保所有的被拒业务根据原因加以归档。 8.       To ensure that all correspondence has been filed accordingly, with correct and updated information. 确保所有往来文件被及时归档，其信息准确无误。 9.       To adhere to all company credit policies to ensure that all revenue expected will be received. 遵守公司的信用制度并确保所有预期收益能被及时收取。 10.   To adhere to pre-set availability and rate controls. 遵守预先设定的客房供应及房价控制。 11.   To maintain and update guest history and marketing database as laid down in the reservations procedures. 根据预定部相关流程，维护及更新客户资料和营销数据库。 12.   To ensure a high level of customer service is consistently maintained. 持续性地确保高水准的对客服务标准。 13.   To ensure all the reservation input in system are accurate with sufficient back up for     reviewing 确保与预定相关的所有信息输入准确无误，并保证有足够的备份以做检查。 14.   To maintain the working areas clean and tidy at all times. 保持办公区域干净整洁。 15.   To comply with all company policies relating to reservations. 遵守所有公司关于预定部的规定。 16.   To comply with all systems and procedures, as laid down by the Reservation Manager. 遵守由预定经理制订的所有有关系统和操作流程的规定。 17.    Quality of reservations belongs to top priorities. 将预定的工作质量永远放在首位。 18.    BRAND STANDARDS have to be strictly followed. 严格遵守品牌服务标准。 19.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ，该部门有权更改或补充该职位描述。 19.     Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

The Operatorfulfills the very important function in the entire hotel. Perform the actualmanual and technical operation of the PABX Switchboard, Send faxes and providea system of locating or paging guests who have telephone calls, the Guest ServiceCenter spends uninterrupted quality time getting to know the guest so thatmeaningful information and recommendations to make the guests stay MoreInspired can be made. Being a good listener and picking up on any minor detailsthroughout he stay should be used to enhance the stay experience. All and anyideas must be followed up on to exceed expectations. To facilitate a memorableguest experience during the guests stay, by delivering items, acting uponrequests and providing guest assistance where required, and to adhere to ConradBrand Standards. 宾客服务中心在整个酒店中履行很重要的职能。礼貌专业的接听、转接所有来电，依照希尔顿品牌标准及客人的不同需求协同相关部门为客人提供服务，持续高效的去了解客人,这样有意义的信息和建议会让客人留下更多的灵感。做一个好的倾听者，在客人入住的整个过程中任何细小的细节，都应该被注意并用来提高客人入住体验。所有的想法都应该必须跟进，以超越客人的期望。让顾客在到达，停留，离开的整个过程中享受热情周到的服务。 1.        Ensure the correct operation of the switchboard forfast and efficient transferring of internal and external calls. 快速高效的转接所有来电。 2.        Greets customers immediately with a friendly andsincere welcome. Responds to inquiries with accurate information regardinghours of outlet operation, directions to local attractions, or meeting rooms,etc. according to individual needs. 诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求，其中包括各消费场所的营运时间方位等。 3.        Ensure the Carelin Manager is kept fully aware ofany relevant feedback from either customers or other department. 将客人和其他部门的意见和建议及时反馈给关爱热线经理。 4.        Check all the equipment in Careline Centre all thetime to ensure smooth operation: paging system, fax machine, voice mail system,FCS system, etc. Keep the Careline centre clean and tidy to ensure that all thestaff may work in a comfortable environment. 时刻关注关爱热线各项设施设备的运转是否正常，如传呼系统，语音留言，FCS系统等。保证关爱热线的清洁干净，为员工提供一个相对舒适的工作环境。 5.        Reviews VIP arrival and ensures proper handling ofVIPs and groups. 关注VIP预抵及团队客人. 6.        Takes an active role in the team by being kind,cooperative, helpful and never forgetting the person behind the guest. 积极的工作，友好的为客人提供服务。 7.        Actively takes part in training where and whenrequired, attending formal training sessions and on the job training to ensurestandards and develop skills and abilities. 积极地参加职业培训,保证工作能力 8.        Contributes to the hotel and team by sharing newideas and suggestions for improvements, being innovative and creative toprovide quality service and customer care to team members and guests. 致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 9.        Greets all guests communications with a warm tone,ensuring that they feel welcomed and appreciated when contacting the hotel. 交流的时候热情的语调和所有宾客问候，让他们觉得受到酒店的欢迎。 10.    Transfers all internal and external guest calls tothe appropriate party correctly, with minimal delay. 及时准确的为国内外宾客转接电话。 11.    Handles and delivers messages in a confidential andprofessional manner, maintaining guests privacy and integrity of the message,and ensuring that the message is accurate and delivered to the guest in aprompt and timely manner. 准确及时的为客人传递信息，确保顾客隐私。 12.    Maintains the integrity of the hotels informationby not providing confidential or privacy invasive information about guests orthe hotel. Maintains the integrity of the guests privacy at all times andadheres to Hilton Brand Standards for communication. 遵循Hilton品牌标准，保护客人隐私，防止酒店数据泄露。 13.    Handles complaints promptly and efficiently, takingthe necessary action, and informing the Duty Manager or Guest Relations Managerfor follow up, where appropriate. Follows up with all guests to ensuresatisfaction with problem resolution. 采取必要行动，及时有效的处理顾客的不满，适当的时候告知关爱热线经理或宾客关系经理。回访客人，确保客人对解决方法满意。 14.    Maintains awareness of guest’s profile and specificpreferences 维护客户资料和详细信息 15.    Ensures that VIP guests are treated personally andrecognized as an individual. 确保VIP客人的待遇。 16.    Inputs information in to Fidelio regarding guests,ensuring accuracy and that all details are completed and that the informationcan be clearly understood by other team members. 将顾客信息录入酒店管理系统，确保团队成员能清晰的看懂。 17.    Applies Hilton Brand Standards in each and everyaction, acting as a role model and example of how the standards should becarried out in a practical setting. 遵循希尔顿品牌标准。 18.    Has knowledge of the hotels facilities and servicesas well as basic knowledge of Hilton International, MEAP & other propertiesin China. 了解酒店及希尔顿集团的基本概况。 19.    Is up to date with information on facilities,attractions, places of interest, sights and activities in and around hotel. 了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 20.    Effectively communicates, coordinates andcooperates with Housekeeping, F&B, Engineering and  IT. 与餐饮部，客房部，工程部，IT等进行有效的联络。 21.    Reports problems with hotel systems, hardware orfacilities to the appropriate party and follows up to ensure that correctiveaction has been taken. 对酒店设施设备的非正常运转予以及时报告，并跟进直至问题解决。 22.    Carries out administrative duties of the departmentwhere required, including typing, printing, binding, and filing. 如有需要，完成部门的行政任务，包括打字复印，装订等。 23.    Has knowledge and understanding of basic computerapplication and their use, that can effectively demonstrated. 能熟练的掌握和运用电脑。 24.    Ensure departmental orientation is carried out for new members of the team, training schedules, records and corrective/re-training. Ensurethe Careline Manager is kept fully aware of any relevant feedback from either customers or otherdepartment . . 25.     培训、监督、管理新进员工。将客人和其他部门的意见和建议及时反馈给关爱热线经理。 26.     Actsas a coach and mentor to team members, reinforcing standards and expectationsand motivating team members to strive for established targets. 做员工的导师，提高员工水平，促进他们完成所设立的目标。 27.     Responsiblefor the smooth induction and facilitation of training for new team members,ensuring that they are trained to the minimum level standard and that they cancompetently complete their job and that they know what is expected of them. 简单易懂的培训新员工，使其尽快达到胜任工作的最低标准,了解公司的期许与要求。 28.     Spotchecks team members to ensure quality and maintain consistency. 不定时的检查，确保质量。 29.     Carriesout administrative duties of the department where required, including typing,printing, binding, and filing. 如有需要，完成部门的行政任务，包括打字复印，装订等。 30.    Passes on information effectively, ensuring thatall necessary details are communicated to the intended person and that anypending action is completed and guest satisfaction confirmed. Attends dailybriefings, shift handovers, meetings and reads the log book on a daily basis. 确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。 31.    Keeps up to date and aware of competitor activitiesin order to be informed. 警惕商业竞争行为，并及时上报。 32.    Correctly posts charges for telephone charges andthe business centre, as well as manage the hotels communication system toensure that there is no loss of revenue. 准确收取电话和商务中心费用,连同处理酒店沟通制度，确保酒店应得收入。 33.    Must be fully familiar with emergency contingencyplans/safety and responsibilities relating to specific positions. 熟悉火灾等突发情况的预警措施并严格按照酒店的相关规章制度予以执行。 34.    The management reserves the right to change /extend this job description if necessary at any point of time during her / hisemployment. 如有必要，该部门有权更改或补充该职位描述。 35.    Carries out any other reasonable duties andresponsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

Position Summary职位概述 This position is concerned with supervising group of cleaners to maintain the public area within the hotel premises in high  cleaning standard constantly and maintain all the equipment  are functional. 本岗位负责监督确保酒店内所有的公共区域整洁干净，达到高的标准。同时也维护保持所有的设备完好，正常运行。 1.   To distribute assignment to PA attendant. 给公共区域员工分配任务。 2.   To tour the entire public area in sequence. 按顺序巡视整个公共区域。 3.   To ensure proper cleaning, vacuuming are being done in the restaurant outlets, function rooms, lobbies and rest rooms. 确保在餐厅出口、多功能厅、大堂和洗手间进行合适的清理，如清洗、用吸尘器。 4.   To report any damage of carpet or furniture, etc. for immediate repairs. 要及时汇报地毯和家具的损坏，以便急修及降低损失。 5.   To keep following up the repairing work until it has been completed. 跟踪急修事宜，确保维修已经完成。 6.   To check equipment to assure they are functional, clean and properly stored. 检查确保机器的被清洁、正常工作及妥善存放。 7.   To check all the rest rooms frequently to keep up a hygienic standard. 检查所有洗手间始终处于高卫生标准。 8.   To arrange toilet attendants for standing by during the VIP function 在有VIP客人时安排充分的洗手间服务员。 9.   To check back stairs to assure the cleanliness is maintained. 检查楼梯确保卫生及清洁。 10.  Checks soteam team members are neat and well presented at all times. Proper usage of chemical with minimum wastage. 员工能够正确使用化学药品， 尽可能减少浪费。 11.  Ensure the flowers and plants in good conditions, report to Executive Housekeeper if find any problems and inform the supplier to change it in time. 负责鲜花和植物的状态良好，如需更换，报告行政管家通知花房更换。 12.  Ensure the PA storeroom is clean and that chemicals and tools are prepared well. 确保PA仓库干净整洁， 清洁用品和工具充足。 13.  Check PAteam member’s grooming, personal hygiene and appearance. 检查公共区域员工的仪表,个人卫生和形象。 14.  Assist with the preparation of team member duty rosters. 协助准备员工排班表。 15.  Assist with team member training and development. 协助进行员工的培训和发展。 16.  Supervise team member performance. 指导员工表现。 17.  Record status of daily attendance for all PA team members. 记录所有公共区域员工出勤的情况。 18.  Keep good communication with other departments. 同其他部门协调工作。 19.  Deliver high quality service to guests. 提供高品质的对客服务。 20.  Ensure guest needs and reasonable requests are met. 确保客人需求与合理的要求被满足。 21.  Adhere to hotel cleaning and maintenance programs. 坚持酒店的清洁和养护程序。 22.  Ensure a high level of cleaning is maintained in your work area. 保持维护所在工作区域的高度整洁。 23.  Abide by the Hotel’s Policies and Procedures, Hilton Code of Business Conduct and the hotel’s team member Handbook. 遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。 24.  The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ，该部门有权更改或补充该职位描述。 25.  Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

Position Summary职位概述 This position is concerned with the efficient and professional service of food and beverages within the Restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and Stock control. Direct supervision of team member is necessary, while ensuring that all guests receive optimum              Service in accordance with the standards, policies and procedures of DT by Hilton Shenyang. 餐厅主管/领班的职位要求能够提供专业快捷的服务。通过成本及库存控制来获得计划盈利。直接督导员工的工作，通过遵守餐厅和 本酒店的规章制度以确保为客人提供符合 标准的完美服务。 1.         To maintain a high customer service focus by approaching your job with the customers always in mind. 在整个工作过程中，始终保持高度的客户服务意识。     2.         To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly  communicating with both customers and colleagues. 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 3.      To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel. 能够提出对酒店的运作及环境有益的意见或建议。 4.         To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 5.         To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中能够做好本职工作，保证自己及其他人的安全。 6.         Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 7.         Understand dietary requirements and offer appropriate suggestions. 了解健康食品的要求，并可以给出适当的建议。 8.         In consultation with the Manager, agreeing and implementing actions to make improvements to customer service. 与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。 9.         By completing checklist in product knowledge. 能够达到产品知识的要求。 10.     Be able to make suggestions on the menu that might suit guests of different nationalities. 可以根据客人不同的国籍推荐菜单上的食品。 11.     By knowing menu items of all other outlets to recommend guests to other outlets. 了解其他餐厅的菜肴，以便向客人推荐。 12.     Confidently knowing opening hours of all restaurants & Hotel outlets. 熟悉所有餐厅及酒店其他部门的营业时间。 13.     Being able to recommend other restaurants & city attractions to Hotel guests. 可以向客人推荐其它具有吸引力的餐厅或场所。 14.     To actively check team member product knowledge on each shift. 在工作中随时检查员工的产品知识。 15.     Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner.  This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day. 遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流，餐厅预定的详细情况。 16.     Check reservations for the day, ensuring that the restaurant & team member have tables ready and large bookings have been confirmed by phone. 检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。 17.     By assisting service & kitchen team member where required and carry out any reasonable duties requested by the manager. 在必要的时候协助服务团队及厨房团队，并完成经理交代的任务。 18.     By ensuring all team member is briefed for the details of the shift ahead. 确保所有员工提前了解换班的详细安排。 19.     By completing checklist on preparing the restaurant for service. 完成账单检查表以准备餐厅服务。 20.     Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself. 微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。 21.     Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking. 保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。 22.     Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager. 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。 23.     Ensure all service procedures are carried out to the standards required. 确保所有服务都符合标准。 24.     Make sure all areas are cleaned and maintained in accordance with operating procedure. 确保所有区域与开始用餐时一样整洁。 25.     To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Team service standards and budget goals. 在生意变化的基础上调整员工排班，做任何变化要确保餐饮部服务质量及预算。 26.     Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost. 控制每个人员的分配，以确保顾客的期望得到满足而达到预期的人员成本。 27.     Assist the restaurant managers with training all team member for ‘induction training’ and ‘on the job training’. 协助餐厅经理进行就职培训，及在职培训。 28.     Offer team member constructive feedback about their performance after every shift in an aim to develop their skills and confidence. 为提高员工的工作技能及自信心，在每个班次的工作之后总结他们的工作表现。 29.     Provide leadership and direction for all team member while on duty by offering professional skills and leading by example. 通过体现自身的专业素质，为餐厅的其他员工树立良好榜样。 30.     Ensuring the shift is reviewed and hand-over and briefings are carried out. 确保每个班次的回顾，交接班及例会的召开。 31.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 32.     Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。