The Role 岗位职责： 1. Check the employees’ grooming, behaviour and attendance 检查服务员的仪表仪容，行为规范及出勤状况。 2. Take charge of CTE, share information 主持员工晨会，传达有关事宜。 3. Arrange task and work in next day. 安排、部署当天工作任务；合理安排好第二天的人员及工作。 4. Check service areas and working room. 检查服务区域、工作间的卫生状况。 5. Check working standards of staff.  督导楼层服务员按照工作程序和标准进行操作。 6. Check the numbers of items in working room. Keep the master keys.检查物品、布巾、备品、清洁剂的存贮情况。保管楼层万能钥匙。 7. Check the VIP rooms and others. Control cleaning supplies, control costs. Fill in lost and damaged report and shift records. 检查所有VIP房间和其它房间。控制客用品、清洁用品的发放、领取，做好成本控制。填写丢失、损坏报告和交班日志。 8. Check the rooms that needs cleaning every day. Make sure all lost and found items are well kept and assist HSKP Coordinator to keep and deliver the lost and found items. 核对确认每天需清洁的客房，避免客房遗漏未清洁。确保所有的客人遗失物品全部交到办公室，协助文员做好遗留物的保管、发放工作。 9. Report the room status in time. Cooperate with Engineering to follow up the repaired room.Make sure the equipment works well. 及时报告房间状态。与工程部密切配合，跟踪维修项目。检查、督促清洗、保养清洁设备，确保设施设备的完好。 10.Solve the guest complains.Arrange cleaning work.Guide the staff do the cleaning work. 处理并反馈当班期间放生的各类问题及客人投诉。组织安排计划性的清洁工作。指导员工做好大清工作。 11.Regularly conduct performance evaluations of subordinates, judge by reward and punishment. 定期对下属进行绩效评估，提出奖惩建议。 12. Finish other works assigned by leaders.  完成上级安排的其它各项工作。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是奢华品牌的酒店)。 Have professional training in hospitality industry. 接受过酒店专业的培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Minimum 3 years Housekeeping experience for international luxury brands or affiliated five-star hotels. 拥有至少3年及以上国际奢华品牌或联号五星级酒店客房部工作经验。

The Role 岗位职责： 1. Answer all incoming calls and messages in a professional, courteous manner that reflects Patina’s brand tone of voice. Accurately record and relay information to relevant departments, ensuring prompt, warm, and personalized responses to every inquiry. 以专业、礼貌并体现柏典品牌语调的方式接听所有来电与留言，准确记录并传递相关信息。确保所有宾客咨询、预订及内部沟通均以迅速、温暖、具个性化的方式完成。 2. Accurately process all room reservations, ensuring guest details, room types, rates, dates, and special requests are correct. Operate hotel systems such as PMS, CRS, and telecommunication tools (e.g., Shiji, Opera, Daylight) while maintaining strict compliance with data privacy regulations. 准确录入所有客房预订信息，确保宾客资料、房型、价格、日期及特殊需求完整无误。熟练操作酒店 PMS、CRS 及通讯系统（如 Shiji、Opera、Daylight 等），并遵守数据隐私及信息安全规范。 3. Demonstrate Forbes Five-Star call etiquette in every interaction. Listen actively to guest needs, anticipate preferences, and deliver intuitive, tailored assistance that creates a seamless and memorable communication experience. 在每一次电话及邮件沟通中展现福布斯五星标准的专业态度与预见性，积极倾听宾客需求并提供个性化推荐，确保沟通体验自然、温暖且高效。 4. Proactively suggest room upgrades, dining options, or hotel activities during the reservation or inquiry process, enhancing guest experiences while supporting hotel revenue growth. 在宾客咨询或预订过程中，主动推荐更高房型、套餐、餐饮或活动，提升宾客体验的同时，增加酒店收益机会。 5. Collaborate closely with Front Office, Guest Relations, and Housekeeping teams to ensure accurate sharing of pre-arrival details, guest preferences, and VIP arrangements for a smooth stay experience. 与前厅部、宾客关系团队及客房部密切沟通，准确传达宾客抵达信息、偏好及特殊安排。确保所有部门对宾客需求的理解一致，提供无缝的入住体验。 6. Maintain accurate records of daily operations, reservation confirmations, guest profiles, and communication logs to ensure data integrity and provide reliable operational support. 维护每日工作记录、预订确认、宾客资料及来电摘要，确保所有信息准确、可追踪，并为管理层提供可靠数据支持。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是豪华品牌的酒店)。 Have professional training in hospitality industry. 有过酒店行业的专业培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。

The Role 岗位职责： 1. Answer all incoming calls and messages in a professional, courteous manner that reflects Patina’s brand tone of voice. Accurately record and relay information to relevant departments, ensuring prompt, warm, and personalized responses to every inquiry. 以专业、礼貌并体现柏典品牌语调的方式接听所有来电与留言，准确记录并传递相关信息。确保所有宾客咨询、预订及内部沟通均以迅速、温暖、具个性化的方式完成。 2. Accurately process all room reservations, ensuring guest details, room types, rates, dates, and special requests are correct. Operate hotel systems such as PMS, CRS, and telecommunication tools (e.g., Shiji, Opera, Daylight) while maintaining strict compliance with data privacy regulations. 准确录入所有客房预订信息，确保宾客资料、房型、价格、日期及特殊需求完整无误。熟练操作酒店 PMS、CRS 及通讯系统（如 Shiji、Opera、Daylight 等），并遵守数据隐私及信息安全规范。 3. Demonstrate Forbes Five-Star call etiquette in every interaction. Listen actively to guest needs, anticipate preferences, and deliver intuitive, tailored assistance that creates a seamless and memorable communication experience. 在每一次电话及邮件沟通中展现福布斯五星标准的专业态度与预见性，积极倾听宾客需求并提供个性化推荐，确保沟通体验自然、温暖且高效。 4. Proactively suggest room upgrades, dining options, or hotel activities during the reservation or inquiry process, enhancing guest experiences while supporting hotel revenue growth. 在宾客咨询或预订过程中，主动推荐更高房型、套餐、餐饮或活动，提升宾客体验的同时，增加酒店收益机会。 5. Assist the Manager in overseeing daily operations of the Reservations and Communications departments, ensuring smooth workflow and Forbes Five-Star service standards. Provide hands-on support and immediate problem-solving to maintain service consistency and efficiency. 协助经理监督预订部与总机部的日常运营，确保所有沟通与预订流程顺畅、高效且符合福布斯五星标准。及时为团队提供业务支持与问题解决，保障工作品质与服务一致性。 6. Conduct regular spot checks on calls and emails to ensure accuracy, professionalism, and brand-aligned tone of voice. Offer coaching and feedback to staff to uphold service excellence. 定期抽查通话及邮件质量，确保所有沟通语气、信息准确性及品牌语调统一。发现偏差时及时给予员工指导与改进建议，维持高水平服务表现。 7. Handle complex reservations, VIP requests, and special arrangements. Communicate clearly with Front Office, Guest Relations, and Revenue teams to ensure seamless guest experiences. 处理复杂预订、贵宾需求或特殊客房安排，确保所有信息准确传递至相关部门。与前厅、宾客关系及收益管理团队保持顺畅沟通，确保宾客体验无缝衔接。 8. Support the Manager in conducting departmental training sessions and provide on-the-job guidance. Demonstrate brand values and service culture, offering timely feedback and positive reinforcement to team members. 协助经理开展部门培训与岗位辅导，帮助新员工熟悉系统操作、电话礼仪及品牌标准。以身作则传递服务文化，并在日常工作中提供即时反馈与正向鼓励。 9. Contribute to up selling and cross-selling efforts via calls and emails, promoting hotel products and experiences. Assist the Manager in monitoring conversion rates and performance metrics to achieve departmental goals. 支持经理推进追加销售及交叉销售计划，通过电话及邮件积极推广酒店产品与体验。协助跟进转化率、响应时间等关键指标，为部门业绩目标达成提供支持。 10. Ensure guest profiles, reservation entries, and system data (PMS, CRS, telecommunication) are accurate and up-to-date. Report and help resolve any data or system issues in coordination with IT and Revenue teams. 确保 PMS、CRS 及通讯系统中宾客资料与预订信息的准确录入与更新。发现系统问题或数据异常时，及时反馈并协助 IT 与收益团队处理。 11. Act as the communication link between the team and the Manager, distributing daily briefings, key updates, and special guest requests to ensure transparency and accountability. 作为团队与经理间的沟通桥梁，负责每日简报、工作重点及客人特殊需求的传达，确保所有信息透明且落实到位。 12. Gather guest and team feedback proactively, assisting the Manager in identifying trends, recurring issues, and proposing practical improvements to enhance efficiency and service quality. 主动收集团队及宾客的反馈，协助经理分析常见问题并提出可行改进方案，不断优化沟通效率与宾客体验质量。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是豪华品牌的酒店)。 Have professional training in hospitality industry. 有过酒店行业的专业培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Minimum 2 years Operator/Reservation experience for international luxury brands or affiliated five-star hotels. 拥有至少2年及以上国际奢华品牌或联号五星级酒店总机/预定工作经验。

The Role 岗位职责： 1. Greet guests warmly and professionally, assisting with luggage transport to guest rooms or vehicles upon departure. Provide personalized luggage assistance according to guest needs, including handling valuables and organizing luggage. 礼貌、专业地迎接宾客，协助搬运行李至客房或离店时的车辆。根据宾客的特殊需求，提供个性化行李服务，如贵重物品搬运、行李整理等。 2. Safely and smoothly operate hotel electric carts to transport guests and luggage within the property. Respond promptly to transportation requests from guests, coordinating with Front Office, Housekeeping, F&B, and Banquet teams. 熟练驾驶酒店电动球车，安全、平稳地运送宾客及行李至酒店内各区域。配合前厅、客房、餐饮及宴会部门，及时响应宾客的交通需求。 3. Provide guests with information about hotel facilities and the surrounding area, maintaining a professional and courteous demeanor. Ensure polite, attentive, and professional interactions with every guest to maximize satisfaction. 向宾客提供酒店设施及周边信息介绍，展示酒店礼仪与专业形象。在接触宾客时保持礼貌、微笑及专业态度，确保宾客满意度。 4.Strictly adhere to hotel safety protocols and electric cart operating procedures to ensure the safety of guests and colleagues. Regularly inspect electric carts and luggage handling equipment, reporting any issues promptly.  严格遵守酒店安全规程及电动球车操作规范，确保宾客及同事的安全。定期检查电动球车及行李搬运设备的状态，发现问题及时报告。 5. Work closely with Front Office, Housekeeping, F&B, and Banquet teams to ensure seamless service delivery. Assist with ad hoc situations, including last-minute luggage handling, VIP arrivals, or large-scale events. 与前厅、客房、餐饮及宴会部门保持紧密沟通，确保服务无缝衔接。协助处理突发情况，如临时行李搬运、VIP接待或大型活动。 6. Anticipate guest needs and provide proactive, personalized service with speed and care. Deliver a warm, professional, and seamless experience, ensuring guests feel valued and well-cared-for. 主动观察宾客需求，提供贴心、快速且个性化的服务。以温暖、专业的服务态度为宾客创造舒适与尊贵的入住体验。 Talent Profile 能力&技能需求： Above college degree, Mid-level professional titles 大专以上专业技术职称 Hotel & Resort background 酒店及度假村工作背景 Experiences in luxury hotel at similar capacity is an advantage 同等奢华酒店经验 Service-oriented with strong interpersonal and communication skills 良好的沟通及人际交往能力 Computing skills 计算机技能

The Role 岗位职责： 1. Hiring, training, and supporting colleague and managing reception, therapy, gym, retail. 招聘，培训和协助员工，管理前台，理疗，健身房， 零售。 2. Maximizing the sales of services and spa retail products. 负责服务和产品销售的合理化。 3. Implementing standard operating procedures and policies. 执行标准程序和政策。 4. Monitoring daily sales activities and monthly P&L, preparing financial reports and annual budgets. 监视每天的销售情况和月度收支情况，整理财务报表和年终预算。 5. Ensuring spa treatment quality controls, including service, cleanliness and product usage. 确保理疗疗程的质量管理，包括服务，清洁卫生和产品用量。 6. Managing purchase orders for professional treatment and operational supplies. 管理产品订单给专业理疗和日常操作物资。 7. Developing merchandising plans and purchasing retail products and coordinating with retail buyer for retail items in boutique. 推广推销计划和采购零售产品和协助客人购买商品店里面的产品。 8. Maintaining proper inventory levels for all professional and retail products. 维持足够的产品存货包括理疗疗程和销售产品。 9. Control payroll cost.  控制工资成本。 10. Provide colleagues motivation with communication and incentive programs. 提供关于员工沟通和激励计划。 11. Team development. 团队发展计划。 12. Maintain high level of service.   维护高标准服务。 13. Coordinate ongoing educational training programs. 协调正在进行的培训计划。 14. Interacting with the press and planning special events. 跟媒体协调，计划特别活动。 15. Developing merchandising plans. 制定销售计划。 Talent Profile 能力&技能需求： Business, spa or fitness related degree. 商务, 水疗, 或康乐相关学位。 5 Years Spa management Experience. 5年水疗管理经验。 Certifications related to the spa and wellness environment. 关于水疗和康乐环境的相关证明。

The Role 岗位职责： 1. Patina Essentialist represents one of the signature roles and defining highlights of the Patina brand. This position integrates multiple core functions of the traditional Front Office, including guest check-in and check-out, transportation coordination, dining and activity reservations, guest experience curation, and personalized assistant services. With versatility, professionalism, and genuine passion, each Patina Host delivers a bespoke and memorable experience for every guest. 柏典知客是柏典品牌的核心成员与品牌亮点。该职位融合了传统前厅部的多项关键职能，涵盖宾客入住与退房手续、店内外交通安排、餐饮及活动预订协助、宾客体验管理以及私人助理服务等。柏典知客以全能型的专业能力与真诚热情，为每一位宾客打造独一无二、个性化的入住体验。 2. Prior to the guest’s arrival, establish proactive and courteous communication via phone or email to confirm arrival details, reservation information, and personal preferences. All relevant data should be accurately entered into the property management system in advance, allowing the hotel to arrange suitable room types, dining reservations, and experiential activities that align with the guest’s preferences — ensuring a seamless and personalized stay experience. 在宾客抵达前，通过电话或电子邮件与宾客进行礼貌且高效的沟通，主动确认其入住信息、抵达时间及个人偏好。所有相关信息需提前录入至系统中，以便酒店能够根据宾客的偏好，预先安排合适的房型、餐饮预订及活动体验，确保入住体验的个性化与无缝衔接。 3. For guests celebrating special occasions such as birthdays or anniversaries, the Essentialist team should proactively coordinate with the Housekeeping and other relevant departments to arrange special room decorations, personalized amenities, and greeting cards, demonstrating the hotel’s thoughtful attention to detail and genuine care. 如遇宾客生日、周年纪念日等特殊场合，知客团队应主动与客房部及相关部门沟通，协调进行相应的房间布置、个性化装饰及贺卡准备，以传递酒店的细致关怀与品牌温度。 4. Before the guest’s arrival, ensure that the assigned room and all preferences are properly arranged and documented in the system, reflecting the hotel’s commitment to precision, consistency, and bespoke service in every stay. 在宾客抵达前，应确保房间及所有宾客偏好均已落实，并在系统中准确记录，以保证每一次入住都体现出酒店对细节的精准掌控与真诚服务。 5. Greet every guest with grace and professionalism, delivering an efficient and seamless check-in experience. Ensure all guest details are accurately entered into the system, verify identification, and allocate the most suitable room according to guest preferences. Proactively provide information about hotel facilities, signature activities, and the local area. 以优雅、专业的方式迎接每位宾客，提供高效、准确的入住体验。确保宾客信息完整、准确地录入系统，核实身份证件并为其安排最合适的房型。主动了解宾客需求，向宾客介绍酒店设施、特色活动及周边文化信息。 6. Deliver a smooth and accurate check-out process, ensuring transparency and precision in billing. Handle all guest payments, verify methods of payment, and ensure all transactions comply with hotel financial standards and procedures. 为宾客提供快速、无缝的退房体验，确保账单清晰、准确。处理账务、收款及支付方式确认，确保所有交易符合酒店标准与财务流程。 7. Assist the Essentialist Manager in overseeing daily operations of the team, ensuring that all guest interactions — including arrivals, departures, and in-house services — meet Patina brand standards and Forbes Five-Star requirements. Provide on-site support to staff and resolve operational issues promptly. 协助知客经理和前厅部经理监督知客团队的日常运营，确保所有宾客接待、入住与离店流程符合柏典品牌标准及福布斯五星服务要求。为团队提供现场支持，及时解决操作问题并确保服务流程高效、顺畅。 8. Conduct on-the-job training and mentoring for new Essentialists, ensuring they master system operations, brand storytelling, cultural presentation, and local experience recommendations. Perform periodic quality checks and provide feedback to uplift team professionalism. 负责新知客团队成员的在岗培训与指导，确保其掌握酒店系统操作、品牌故事、文化讲解及本地体验推荐技巧。定期进行服务质量抽查与反馈，协助经理提升团队整体专业水平 9. Assist the manager in preparing staff rosters, compiling daily and weekly reports, summarizing guest feedback, and maintaining accurate system data to support service improvement initiatives. 协助经理进行团队排班、日报/周报撰写、宾客反馈汇总及系统信息维护，确保运营数据准确并为后续改进提供依据。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是奢华品牌的酒店)。 Have professional training in hospitality industry. 接受过酒店专业的培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Minimum 2 years Front Office experience for international luxury brands or affiliated five-star hotels. 拥有至少2年及以上国际奢华品牌或联号五星级酒店前厅部工作经验。

The Role 岗位职责： 1. Patina Essentialist represents one of the signature roles and defining highlights of the Patina brand. This position integrates multiple core functions of the traditional Front Office, including guest check-in and check-out, transportation coordination, dining and activity reservations, guest experience curation, and personalized assistant services. With versatility, professionalism, and genuine passion, each Patina Host delivers a bespoke and memorable experience for every guest. 柏典知客是柏典品牌的核心成员与品牌亮点。该职位融合了传统前厅部的多项关键职能，涵盖宾客入住与退房手续、店内外交通安排、餐饮及活动预订协助、宾客体验管理以及私人助理服务等。柏典知客以全能型的专业能力与真诚热情，为每一位宾客打造独一无二、个性化的入住体验。 2. Prior to the guest’s arrival, establish proactive and courteous communication via phone or email to confirm arrival details, reservation information, and personal preferences. All relevant data should be accurately entered into the property management system in advance, allowing the hotel to arrange suitable room types, dining reservations, and experiential activities that align with the guest’s preferences — ensuring a seamless and personalized stay experience. 在宾客抵达前，通过电话或电子邮件与宾客进行礼貌且高效的沟通，主动确认其入住信息、抵达时间及个人偏好。所有相关信息需提前录入至系统中，以便酒店能够根据宾客的偏好，预先安排合适的房型、餐饮预订及活动体验，确保入住体验的个性化与无缝衔接。 3. For guests celebrating special occasions such as birthdays or anniversaries, the Essentialist team should proactively coordinate with the Housekeeping and other relevant departments to arrange special room decorations, personalized amenities, and greeting cards, demonstrating the hotel’s thoughtful attention to detail and genuine care. 如遇宾客生日、周年纪念日等特殊场合，知客团队应主动与客房部及相关部门沟通，协调进行相应的房间布置、个性化装饰及贺卡准备，以传递酒店的细致关怀与品牌温度。 4. Before the guest’s arrival, ensure that the assigned room and all preferences are properly arranged and documented in the system, reflecting the hotel’s commitment to precision, consistency, and bespoke service in every stay. 在宾客抵达前，应确保房间及所有宾客偏好均已落实，并在系统中准确记录，以保证每一次入住都体现出酒店对细节的精准掌控与真诚服务。 5. Greet every guest with grace and professionalism, delivering an efficient and seamless check-in experience. Ensure all guest details are accurately entered into the system, verify identification, and allocate the most suitable room according to guest preferences. Proactively provide information about hotel facilities, signature activities, and the local area. 以优雅、专业的方式迎接每位宾客，提供高效、准确的入住体验。确保宾客信息完整、准确地录入系统，核实身份证件并为其安排最合适的房型。主动了解宾客需求，向宾客介绍酒店设施、特色活动及周边文化信息。 6. Deliver a smooth and accurate check-out process, ensuring transparency and precision in billing. Handle all guest payments, verify methods of payment, and ensure all transactions comply with hotel financial standards and procedures. 为宾客提供快速、无缝的退房体验，确保账单清晰、准确。处理账务、收款及支付方式确认，确保所有交易符合酒店标准与财务流程。 7. Monitor room availability to ensure the accuracy of bookings, arrivals, and departures. Respond promptly to guest requests and feedback, addressing any concerns with efficiency and empathy to maintain high satisfaction levels. Collaborate closely with other departments—such as Food & Beverage, Housekeeping, and Engineering—to ensure a flawless guest experience. 密切关注客房状态，确保预订、入住及离店信息的准确性。及时响应宾客的特别请求及反馈，协助解决问题并提升满意度。与各部门（如餐饮部、客房部、工程部等）保持良好沟通，确保宾客体验顺畅无缝。 8. Answer and transfer phone calls with professionalism, ensuring timely and effective communication. Handle guest inquiries, emails, and faxes accurately, maintaining the highest standards of responsiveness and courtesy in all correspondence. 专业接听来电并妥善转接，准确传递信息并高效处理宾客的咨询、邮件及传真。保持与内部及外部沟通的高标准响应速度与礼仪水准。 9. Anticipate guest needs and deliver personalized services that exceed expectations. Approach every interaction with warmth, sincerity, and professionalism, creating a welcoming environment that embodies the hotel’s brand values and luxury ethos. 主动识别宾客需求，提供超越期望的个性化服务。以温暖、真诚且专业的态度应对每一次宾客互动，营造宾至如归的入住氛围，充分展现酒店品牌的独特魅力。 10. The Role of the Patina Essentialist is to offer our guests with an exclusive service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. 柏典知客应当专业地提供服务并满足每位客人的需求从而使得客人拥有前所未有独一无二的入住体验。 11. The Patina Essentialist will be working on a one to one basis with each guest, structuring their activity requests around their specific requirements and interests. This will only be achieved by having a thorough knowledge about the local culture in Tianjin. 柏典知客将为每位客人提供一对一服务，并有效地满足所有客人合理的要求。因此要做到这点必须要充分了解酒店的产品信息以及天津当地的传统文化和周边信息。 12. The Patina Essentialist should be able to provide instant yet positive judgment towards all events happen. Being a Patina Essentialist, never say “NO” to any guests’ appropriate requests, furthermore, Patina Essentialist should have clear understanding and information about the hotel in order to provide accurate message to the guests. 柏典知客需能够清晰地，快速地进行判断，并作出正确决定来处理所有事情。身为柏典知客，在他们的词汇中不能有“不”这个词，他们必须充分了解酒店以及当地情况并为客人提供准确信息。 Talent Profile 能力&技能需求： Above college degree, Mid-level professional titles 大专以上专业技术职称 Hotel & Resort background 酒店及度假村工作背景 Experiences in luxury hotel at similar capacity is an advantage 同等奢华酒店经验 Service-oriented with strong interpersonal and communication skills 良好的沟通及人际交往能力 Computing skills 计算机技能

岗位概述： 全面负责公司日常财务运行管理工作，并作为酒店业主方的财务代表，承担财务监督与管理职责，全面主导酒店业务的财务预算管理、经营分析、风险防控及资产监管工作，确保财务活动合规、高效且兼具效益，并与酒店管理公司各部门深度协作，推动业主利益最大化。 主要岗位职责： 一、财务战略与预算管理 1.  全面负责公司日常财务运营管理工作，并接受上级公司及产发集团财务中心的管理和指导。 2.  作为业主财务代表参与酒店中长期财务规划的制定工作，结合国企战略目标与行业特性，提供专业的财务管理工作的建议。 3.  组织编制年度财务预算及资本性支出预算，审核酒店运营预算的合理性与可行性，待业主审批后监督执行。 4.  监控预算执行动态，定期分析偏差成因，提出调整建议及控制措施。 二、财务核算与报告监督 1.  根据上级公司及产发集团财务中心的管理要求，贯彻和执行公司及酒店日常财务核算管理工作。 2.  负责公司及酒店财务报表（涵盖月度、季度、年度）的准确性与及时性，确保其符合国企会计准则及国家法规要求。 3.  审核酒店各类财务账目与税务申报的合规性，防范潜在财务风险。 4.  定期向业主方与上级集团提交专项财务分析报告，内容涵盖经营绩效、现金流、成本构成等关键指标。 三、经营分析与效益管控 1.  深入分析酒店经营数据（如RevPAR、GOP、成本率等），评估经营效率与市场竞争力。 2.  监督酒店收入管理、采购定价、成本控制与费用开支环节，确保经济效益最大化。 3.  对重大经营决策（如价格策略、促销方案、合作项目等）开展财务可行性评估。 四、资金与资产监督管理 1.  监督酒店资金计划及现金流管理工作，审核大额资金支付事项，确保资金安全与使用效率。 2.  负责国有资产台账的管理工作，监督固定资产购置、盘点、处置等环节的合规性。 3.  参与酒店更新改造、资本性投资项目的论证及过程监督，确保投资效益实现。 五、风险防控与合规管理 1.  建立健全酒店财务内控体系，定期检查内控执行情况，防范舞弊行为与资源浪费。 2.  确保酒店财务活动符合国有企业监管要求及国家法律法规（如审计、税务、国资管理等领域规定）。 3.  协调内外部审计工作，落实审计整改意见，完善风险预警机制。 六、对外协调与关系管理 1.  作为业主方财务代表，与酒店管理公司财务团队对接，协调解决财务管理过程中的争议与问题。 2.  维护与银行、税务、国资委、审计机构等相关单位的良好工作关系。 3.  参与酒店重大合同（如租赁、采购、服务协议等）的财务条款审核工作。 七、团队建设与制度完善 协助完善业主方对酒店的财务管理制度及流程，推动财务信息化建设进程。 任职要求： 1.  教育背景：本科及以上学历，财务、会计、金融等相关专业。 2.  资质证书：持有中级会计师及以上职称。 3.  工作经验：5年以上财务管理工作经验，其中至少3年酒店行业或大型国企财务经验，熟悉酒店运营及业主财务监督模式。 4.  专业知识：精通国家财经法规、国企财务制度及酒店行业财务管理特性。 5.  能力素质：具备较强的分析判断、沟通协调、风险防控能力，原则性强，责任心突出。 6.  政治素养：具备良好的职业道德与廉洁自律意识。

The Role 岗位职责： 1. Provide supervision of job functions assigned to staff members and check the effectiveness to each staff when completed. 指导每一位下属的工作，分派任务并检查完成的情况。 2. Control mailing list and ensure it updated constantly. 管理通讯名录并保证不断更新。 3. Maintain existing business and develop new accounts. 保持现有客户并发展新的客户。 4. Maintain good business relationship with all producers. 同客户保持良好的商业关系。 5. Complete weekly entertainment and weekly activities plan. 完成每周的款待和活动计划。 6. Conduct sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads. 对团队和商务散客通过电话销售、访问、邮寄开展销售活动。 7. Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation. 确认所有的预定单（包括宴会与会议）被准确无误地在销售部与宴会之间进行沟通并生效。 8. Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship. 保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 9. Keep clients advised of latest information regarding hotel's development. 记录客户对于酒店发展的建议和及时的信息。 10. Assist in conduct training to new colleagues. 协助新员工的培训工作。 11. To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan. 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 12. Represents the hotel and participate in domestic and international sales activities. 代表酒店参与国内外各项销售活动。 13. Constant customer contact directed towards existing customers and potential customers. 同时与现有客户和潜在客户保持经常联系。 14. To conduct daily sales visit to assigned accounts to solicit business forthe hotel for both rooms and food & beverage through effective client account management. 安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。 15. To plan sales coverage of area/territory assigned in the most effective manner. 以最有效的方式划分销售区域。 16. Identifies and handles sales leads effectively and efficiently. 快捷高效地处理业务。 17. Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview. 履行客户关系管理的职责，通过完成计划周详的客户拜访实现销售目标。 18. Conduct active distribution of product information and create awareness inthe market and business segment or responsibility. 积极宣传酒店产品，提高产品在市场和业务区域内的知名度。 19. To always practices “Cross Selling” and Up sell in accordance with corporate and department guidelines during sales calls. 在拜访客户时，经常使用Cross Selling” 和Upsell等销售技巧。 20. To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the hotel. 保证已与客人确认的客房，宴会及餐饮服务在客人未到或在酒店入住时完成。 21. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary. 提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。 22. Interact and attend to guest request, concerns and feedback in a professional manner. 以专业的方式与客人互动，关注他们的需求及反馈。 23. To answer and respond promptly to all correspondence and inquiry from customer and prospect within the time limit set according to policy &procedure. 按政策在规定时间内迅速回复客人要求。 24. Entertain to build rapport with potential customers and to obtain future leads for the Hotel. 保持与潜在客户的联系沟通以期将来使其成为酒店真正的客户。 25. Maintain good relationship with all clients. 与所有客户保持良好关系。 26. Provide guests with the most accurate and up to date information at all times. 向客人提供最精确最更新的信息。 27. Maintain good inter communication and good working relations with all departments and all external contacts. 与酒店各部门员工及所有客户保持良好的相互沟通和合作关系。 28. Monitors and reports on market and competition within own market segment. 根据各自管辖区域撰写市场及竞争者情况报告。 29. To upkeep of updated record of all sales activities for each accounts(including updated database, production tracking, trends and movement of each accounts). 确保所有客户信息的时时更新，包括数据信息的更新，产品跟踪，客户动向。 30. To develop and maintain a proper database for assigned accounts on a daily basis. 对指定客户的数据信息做到每日更新。 31. To prepare and submit weekly and monthly reports required to be submitted to the Sales leaders. 向销售部领导提交每周和每月报告。 32. Recommends to the Sales leaders on promotions and campaign to reach specific markets. 向销售部领导就针对细分市场的促销活动提出建议。 33. To participate in “Revenue meeting” monthly review with Sales leaders. 与销售部领导一起参加每月“Revenue meeting”回顾。 34. Participate in daily, weekly and monthly sales meeting to update Sales teamon the activities of each accounts and market trends. 参加销售例会，就客户动向及市场走势市场与销售团队进行沟通，及时更新。 35. Abides by both the hotel and CHG policies and procedures. 遵守酒店及集团的政策和程序。 36. Analyses, evaluates and improves personal performance on a continual basis. 对个人表现进行时时分析，评估和改进。 37. Carries out other tasks as directed by supervisor. 完成其他交予的工作。 Talent Profile 能力&技能需求： Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major 学士学位，工商管理、市场营销、酒店和餐厅管理或相关专业 5 years'experience in the sales and marketing or related 5年以上销售和市场营销或相关专业工作经验 Proficient with Microsoft Windows other software. 熟练操作微软等操作系统 Excellent spoken and written communication skills in both English and Mandarin are a must. 必须具有良好的中英文交流及写作能力 Ability to work independently and long hours. 能独立并长时间的工作 Willing to travel. 可按工作需要出差 Ability to prioritize, follow up and be well organized with good attention to details. 有优先考虑问题的能力，跟进和组织能力，注重细节。

The Role 岗位职责： 1. The basic responsibilities to ensure the smooth and efficient operation of cost control, storerooms, and receiving and to assist management in keeping the cost of food, beverage and other supplies to a minimum. 基本职责是确保顺利有效的成本控制,储物和接收,并协助管理层保持食物,饮料和其他供应商成本的最小化。 2. Inspects and tests goods whenever he/she deems necessary especially with regard to food & beverage items. 任何时候当他/她认为必要时,检查并测试货物，特别对于食物和饮料。 3. Has full and extensive knowledge of the hotel inventory system and is responsible for the maintenance of the system. Should there any system error detected, bring attention to DOF immediately. 对酒店库存系统拥有全面和广泛的知识，并负责系统维护. 一旦发现系统故障，应及时通知财务总监。 4. Maintains adequate control on all inwards and outwards goods into the loading dock and storerooms. 对所有进出收货区域及仓库的货物保持足够的控制。 5. To liaise with other departments on a regular basis to ensure over or under stocking is minimised. 定期与其他部门联络以确保过量或缺少的库存最小化。 6. Ensure current par stock levels are maintained and constantly reviewed. 确保保持当前的基准库存水平，并经常审查。 7. Introduces stringent cost control measures. 引入严谨的成本管理措施。 8. Monitors and investigates spoilage and recommends appropriate actions to reduce. 监督并审查破损并采取适当的措施减少损坏。 9. Co-ordinates with Dir of F&B and Executive Chef for performing recipe costings and recommended retail prices for food & beverage items. 与餐饮总监和行政总厨执行配方成本核算，并对食物和餐饮的零售价格提出建议。 10. Co-ordinates with Other Operating Departments for performing costings and recommended selling prices. 与其他运营部门就成本和销售价格进行合作。 11. Conducts monthly costings and ensures prompt submission of all month-end reports within deadlines. 进行每月成本核算，并确保按时上交所有月末报表。 12. Conducts and co-ordinates monthly stock takes of outlets and storerooms. 执行并协调每月对于零售点和仓库的存货盘点。 13. Conducts and co-ordinates stock take of operating equipment with concerned departments. 执行并与相关部门协调运营设备的存货盘点。 Talent Profile 能力&技能需求： College diploma required.  大专及以上学历。 3 to 4 years experience in Finance. 3至4年财务工作履历。 Accountant Certification required.  会计从业资格证。 Good command of both oral and written English. 良好的英语说写及沟通能力。

The Role 岗位职责： 1.Direct and supervise the preparation and production of all dishes and ensure that they are in compliance with the prescribed recipes and specifications. Undertake regular checks on the preparation, taste, quality and quantity of all food items and advise supervisor for any improvement when necessary. 2.Understand the basic philosophy of the company. Implement and energize the company philosophy in his daily work. 3.Determine the required mise-en-place in each section and check the store requisitions. Sign off on prepared requisitions by subordinates for approval by Director of Culinary. 4.Prepare sample tasting for management if and when required. 5.Review the sale of dishes. Suggest changes to the menu items according to customer's special demand and the availability of seasonal ingredients for supervisor's approval. 6.Monitor the proper handling and storage of all produce so as to keep spoilage to a minimum. 7.Inspect and ensure that all operating equipment is maintained in good working conditions and raise repair and maintenance request when necessary. 8.Ensure that the work stations are cleanand sanitized and the proper safety procedures are observed by cooks at all times. 9.Ensure adequate staffing for functions to ensure smooth operations. Approve weekly staff rosters prepared by subordinates and advice supervisor on recruitment and promotion of subordinates when appropriate. 10.Take ownership and accountability for the profitability of his outlet. 11.Prepare recipes of new items for costing and verify cost analysis of each dish. 12.Prepare monthly duty roster and manage Public Holiday and Annual Leave. 13.Prepare daily market list after receiving the requisition orders from each section of the kitchen. 14.Supervise the monthly stock taking activities. 15.Liaise with the Stewarding section (or outsourced company) to arrange schedule of cleaning, Pest control and training. 16.Set up with the help of the hygiene company the form and sheet of hygiene and temperature control. 17.Assist supervisor in preparing operating budgets. 18.Maintain H.A.C.C.P program where implemented. 19.Prepare the framework of training programs for all subordinates and review the progress and schedule. 20.Perform any other related duties as and when assigned by supervisor. Talent Profile 能力&技能需求： High School diploma required. College degree preferred. Working experience in the same position is preferred. Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence as well asprovide clear and meaningful instructions, guidance and counseling to all employees. Basic mathematical skills in order to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system. Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training, policy adherence and morale. Ability to think logically and make decisions. Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. Hearing and visual ability to observe and detect signs of emergency situations.

The Role 岗位职责： 1. He is responsible for the quality of all food prepared in the kitchen he supervises. He constantly inspects taste, temperature and visual appeal. He makes sure that all dishes are uniform and that presentation and established portion sizes are adhered to. 负责监督所有厨房食品质量的准备、要不断的检查食品的味道、温度外观。确保所有菜肴的外观、分量要统一。 2. Develop and test new dishes and products 发展新菜肴和产品。 3. Ensure that outstanding special events and special food promotions are carried out·          控制食品出产的标准。 4. To control standards of food production and presentation throughout the hotel 监测收货的食品质量和数量。 5. To examine goods for quality and quantity. 控制厨师要按照配料卡标准及程序准备食品，将浪费程度将至最低。 6. Responsible for Local& Group safe food & hygiene standards with the Steward Manager, in all kitchens, store room, refrigerators and food preparation work areas. Responsible for the personal hygiene and grooming standards of the kitchen staff. He ensures personal cleanliness and proper discipline of all associates under his supervision.  同管事部经理按照本地及集团安全食品与卫生标准共同管理好厨房、库房、冰箱和食物准备方面的卫生。监督所有员工的个人卫生和仪表仪容达到标准。确保个人卫生并对于员工过失作以相应处罚。 7. Together with HRD to schedules working hour of all kitchen staff, taking into consideration volume of expected business but being careful at all time to conserve labor cost. He authorizes overtime if warranted by unexpected business or dismisses them earlier if business it low. 同人力资源总监一起编排厨房员工工作时间，同时也要考虑到节约成本，根据工作需要安排员工休息时间。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是豪华品牌的酒店)。 Have professional training in hospitality industry. 有过酒店行业的专业培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Command organization system in our department,knowledge how to make or motivate people work, cooperate with other departments. 能够指挥本部门的组织系统，知人善任，调动下级的积极性，协调与其他部门的关系。

The Role 岗位职责： 1.Ability to perform job functions with attention to detail, speed and accuracy. Ability to prioritize, organize and follow through. Ability to be a clear thinker, remain calm and resolve problems using good judgment.Ability to work well under pressure of meeting production schedules and timelines for guests' food orders. 能够以注重细节、讲求速度且准确无误的方式完成工作职能,具备优先级排序、工作组织与持续跟进的能力,能够保持思维清晰、处事冷静，并运用良好判断力解决问题,能够在满足生产进度和客人点餐时间要求的压力下有效工作。 2.Ability to maintain good coordination.Ability to transport cases of received goods to the work station; pots and pans of food from storage/prep areas to the serving line.Ability to work minimum an 8-hour shift in hot, noisy and sometimes close conditions.Ability to work with all products and ingredients involved. 能够保持良好的协调能力,能够将到货整箱货物运送至工作站，将食品锅具从仓储/准备区运送至出餐线,能在高温、嘈杂及有时局促的环境中完成至少8小时轮班工作,能够熟练处理所有相关产品和食材。 3.Ability to use all senses to ensure quality standards are met. Ability to differentiate dates. Ability to operate,clean and maintain all equipment required in job functions.Ability to comprehend and follow recipes.Ability to expand and condense recipes. Ability to perform job functions with minimal supervision.Ability to work cohesively with co-workers as part of ateam. 能运用全部感官确保符合质量标准,具备日期辨识能力,能够操作、清洁及维护工作职能所需的所有设备,能够准确理解并遵循食谱,掌握食谱扩量与缩量技巧,能够在最小监督下独立完成工作职能,具备团队协作意识，与同事和谐共事。 4.Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Maintain complete knowledge of correct maintenance and use of equipment;use equipment and tools only as intended, properly and safely.Maintain complete knowledge of and comply with all departmental/hotel policies and procedures.Meet with Executive Sous Chef to review assignments, anticipated business levels,changes and other information pertinent to the job performance. 严格遵守国家卫生/健康法规及酒店要求,全面掌握设备的正确维护与使用方法；按规定方式安全操作设备工具,熟练掌握并遵守所有部门/酒店政策与流程,与行政副主厨沟通工作任务、预期业务量、变更信息等与工作表现相关事宜。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是豪华品牌的酒店)。 Have professional training in hospitality industry. 有过酒店行业的专业培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Command organization system in our department,knowledge how to make or motivate people work, cooperate with other departments. 能够指挥本部门的组织系统，知人善任，调动下级的积极性，协调与其他部门的关系。

岗位职责： 1.根据部门总体市场策略及年度销售目标，制定自己所分管市场的月度、季度及年度销售计划，并分解落实个人销售指标。 2.对本市场中的客源大户及重要协议客户，熟悉其基本情况、消费特点和需求变化，及时关注并向上级汇报，适时提出应对建议。 3.主动开发新市场与新客户，做好客户开发全过程管理，包括客户拜访、谈判、合同签订及后续关系维护。 4.参与销售计划的审定及落实工作，按计划开展日常销售活动，接受上级的督查与指导，按要求完成各阶段销售任务。 5.每日记录个人销售接待活动，包括客户拜访、电话沟通、带客参观、合同跟进等，规范填写销售记录卡（或CRM系统），并定期提交销售报表。 6.协助上级领导做好本市场客户的建立、分类、升级管理工作，保持客户档案的完整、准确与及时更新。 7.根据客户需求，协调酒店内部各部门（如前厅、客房、餐饮等）做好预订及接待工作，必要时参与客户现场接待，提升客户满意度。 8.关注本地酒店市场动态及竞争对手的促销活动，定期收集并反馈市场信息，为部门营销策略调整提供参考。 9.高效完成上级安排的其他工作任务。 任职要求： 1.教育程度：大专及以上学历，市场营销、酒店管理、旅游管理等相关专业优先。 2.工作经验：需有2年以上酒店销售、预订或相关岗位经验；有协议客户或会议市场资源者优先。 3.工作能力：熟悉酒店客房、宴会、餐饮等产品知识及销售流程；具备良好的市场开拓能力、客户谈判技巧及抗压能力；具有较强的服务意识，能妥善处理客户需求与投诉；具备良好的沟通协调能力，能与酒店各部门顺畅合作。 4.其他技能：熟练使用Office办公软件及CRM系统；普通话标准。

岗位职责： 1、根据酒店市场销售计划，完成销售指标； 2、与客户保持密切的业务联系，维护客户； 3、分析客户心理，了解客户需求，制定合适的销售方案； 4、积极参加酒店举办的各种促销活动，开发新的客户。 任职要求： 1、五官端正，形象佳； 2、大专及以上学历，有酒店销售工作经验者优先。

岗位职责： 1、根据酒店市场销售计划，完成销售指标； 2、与客户保持密切的业务联系，维护客户； 3、分析客户心理，了解客户需求，制定合适的销售方案； 4、积极参加酒店举办的各种促销活动，开发新的客户。 任职要求： 1、五官端正，形象佳； 2、大专及以上学历，有酒店销售工作经验者优先。

1、持有有效的残疾人证明，能够胜任基础体力劳动； 2、具备良好的责任心和团队协作意识，工作认真细致； 3、身体健康状况稳定，能够适应酒店行业的工作节奏； 4、遵守酒店规章制度，服从工作安排。

【岗位职责】 1、各类冷荤的烹调制作,根据卫生标准严格操作安全生产,保证食品的质量。 2、严格遵守每个工作流程,妥善保管各种冷荤原材料,合理用料，降低消耗成本。 3、负责对专用工具、砧板、容器等消毒工作,同时也要保持冰柜、烤箱等清洁卫生。 4、检查每日餐后的原料消耗,及时申购、补充。 【岗位要求】 1、为人正直，有责任心。 2、有厨房冷菜工作经验 3、身体健康，能吃苦耐劳。

岗位职责： 1、 熟知当天订餐情况，注意记录宾客的特别活动(如生日庆祝会)，应及时向主管汇报； 2、 替宾客存取保管衣物，并询问有无贵重物品，贵重物品提醒宾客自行保管； 3、 迎接宾客，引导宾客到预订台位或宾客满意的台位； 4、 客满时，负责安排好后到的宾客，使宾客乐于等位； 5、 随时注意听取宾客的意见，及时向上级反映； 6、 随时注意在接待工作中的各种问题，及时向上级反映和协助处理； 7、 掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息； 8、 向客人介绍餐厅各式菜点、各种饮品和特式菜点，吸引宾客来餐厅就餐。 岗位要求： 1、经过餐饮服务培训，有一定的日常外语会话能力； 2、有熟练的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题； 3、掌握餐厅服务规程，了解餐厅各种菜肴的基本特点和简单的烹制方法； 4、工作主动、热情、认真，责任心较强； 5、身体健康，仪表端庄； 6、女士身高168以上。

岗位职责： 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 岗位要求： 1、高中以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

.酒店保安员应具有强烈的责任心，工作认真负责，秉公办事，大胆工作,不徇私情，保持高度的警觉性，敢于挺身而出制止犯罪活动及违法乱纪行为。 2.具有为酒店全心全意服务的意识，礼貌待人，努力奉行“宾客至上、服务第一”的服务宗旨，在保安服务中真正体现“敬客、敏捷、周到”的酒店服务风格。 3.努力钻研保安服务知识，掌握酒店保安的服务技巧，当值时要保持旺盛的精力。 4.服从上司的指令和工作安排，熟悉本部岗位的任务与要求，认真贯彻执行安全岗位职责，做好本职工作，确保酒店安全。 5.处理在酒店内发生的非常事故，并协助酒店各部门处理宾客或雇员的安全问题，要熟悉岗位的分布,爱护通信器材和岗位上的各种设施。 6.在酒店范围内外巡查，果断处理突发事件，发现可疑的人和事要礼貌地进行盘查监控。 7.协助有关部门保卫重要宾客进出酒店的安全，做好大型会议的安全工作，巡视酒店的员工聚集地点,制止赌博、打斗及偷窃客人财物等情况的发生。 8.对重要部位和储存大量钱物的场所要经常进行安全检查，发现问题及时提出，护卫财务部收银员将现金存入或提出。 9.定期检查报警系统、安全及消防系统，严密控制建筑物周围之门户、服务区、工程交货区。 10.严格遵守酒店各项规章制度，特别是安全保卫制度，执行交接班制度，上岗时不得擅离工作岗位，不准处理私事，确保安全。

岗位职责： 1、准确及时地为客人运送行李，提供优质服务; 2、为住店客人提供租车、问询等服务，并做到准确无误、详细记录; 3、站立于大门两侧代表酒店欢迎客人，回答客人的提问，负责在公共场所寻找客人; 4、准确无误的接听电话，重要事件记录在专门的本子上，并及时向上级报告异常情况和特殊事宜; 5、完成其他工作任务。

一、酒店服务员岗位主要职责如下： 　　1、按时到岗，接受领班分配的任务； 　　2、做好所辖区域环境、物品设备、餐具用具的卫生清洁工作； 　　3、做好开餐前的各项准备工作，及时按要求补充各种物品； 　　4、按照标准和要求，规范摆台，布置餐厅，了解预定及菜品酒水信息； 　　5、按照餐厅规定的服务标准和程序细心周到地做好各个环节(如迎客、 点菜、巡台、起菜、买单、送客等)的对客服务工作； 　　6、主动征询客人对菜肴和服务的意见，接受和处理客人的投诉并及时向餐厅领班汇报； 　　7、积极参与餐厅组织的各项培训活动，不断提高服务技能、技巧，提高自身综合素质； 　　8、遵守酒店的各种规章制度； 　　9、完成上级布置的其他各项任务。 　　二、酒店服务员岗位要求如下： 　　1、品行端正，能吃苦耐劳； 　　2、形象好，气质佳，普通话流利； 　　4、上进心强，责任心强； 　　5、具有良好的综合素质和团队精神。

1.Responsible for the analysis of revenue, profit, and demand associated with the participating hotels’ rooms and function space inventory. 2.Assist for preparation of forecasts (budgets and projections) and critiques of sales strategy effectiveness. 3.Develops/utilizes analytical tools and systems toward the goal of maximizing total hotel revenue and profit. 4.Responsible for managing rooms and function space inventory; ensuring that the inventory is allocated and restricted properly in order to maximize total hotel revenues and profits. 5.Ensures that all rates, packages, eChannels and hotel sales strategy information is built in the hotel’s inventory systems etc.