In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known  在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。 Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up 在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。 Supervise cash handling and banking procedures 监督现金的处理和存放程序。 Prepare daily banking and cash flow reports 编制每日存款和流动资金报告。 Establish and instruct staff in cash security procedures 制定并指导员工执行现金安全制度。 Deal with irregular payments 处理异常的付款情况。 Supervise the maintenance of service equipment 监督服务设备的维护保养。 Monitor standards of guest facilities and services 监督客用设施和服务的标准。 Control stock and monitor security procedures 控制存货和监督保安成序。 Assist with menu and wine list creation 协助菜单和酒水单的设计工作。 Supervise functions 监督各项职能。 Supervise outlet service 监督餐厅的服务。 Works with Superior on manpower planning and management needs 和上级领导一起进行人力规划和管理需求。 Works with Superior in the preparation and management of the Department’s budget 和上级领导一起编制和管理部门预算。 职位资格和技能 Required Skills –技能要求 Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。 Problem solving and training abilities. 具有解决问题和培训的能力 Qualifications –学历 Diploma in Hotel Management, Food & Beverage, or related field. 酒店管理，餐饮或相关专业的大专学历。 Experience –经验 2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred. 2年相关工作经历，或与此相当的教育和相关工作经验结合的背景。具主管经验优先考虑。

To assist the laundry leaders in managing the daily operation of laundry rooms and higher vocational laundry, ensure that all laundry and higher vocational laundry are handled effectively in accordance with hotel standards, and manage and coordinate the laundry services of guests. 全面协助洗衣房领导管理好洗衣房客衣及高职洗衣日常操作，确保所有客衣及高职洗衣按照酒店标准进行有效处理，管理与协调好客人的洗衣服务。

岗位职责 1、熟悉部门工作细则和流程； 2、以项目方式，参与相关的公司管理工作； 3、需每个工作计划阶段针对公司日常管理上交书面化建议； 4、执行公司安排的其他相关工作。 岗位要求 1、有志在酒店行业发展的2026年毕业生，能在2026年1月前到岗，实习生要求至少连续实习6个月及以上； 2、对担任度假区管理人员具有高度期望； 3、热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

Job Summary To assist the Manager, Learning and Development to develop, plan and manage the learning and development programs for all team Members to meet both the individual and organizational needs and to ensure that Atlantis Sanya is the Employer of Choice. Key Duties and Responsibilities To assist Manager, Learning and Development to plan, manage and administer the training plans and requirements for Atlantis Sanya. To plan, design and facilitate the delivery of programs as designated. To plan, manage and facilitate departmental training. To assist in sourcing and managing e-learning programs as determined by Training Needs Analysis and Atlantis Sanya. To assist in conducting Training Needs Analysis and to plan and deliver the required programs accordingly. To deliver or facilitate the delivery of the necessary programs. To coordinate preparation of training handouts, training support material other training related matters To ensure training records are accurate and up to date To liaise with required external consultants and facilitate the delivery of identified programs to fulfill the needs of Atlantis Sanya. To assist in managing the programs for all Management Trainees. To execute any other duties as assigned by Manager, Learning and Development.

Job Summary 职位简述 To oversee the guest relations, and productivity of appointment schedule. Ensuring all receptionists are maximizing potential business. 监督宾客关系和预约表的进度。确保所有接待员发挥最大化的商业潜能。 Key Duties and Responsibilities 主要职责 1. Be fully trained in all spa services and treatments product knowledge, and services being able to guide and assist guests with any spa information and assistance as per resort standards. 受过所有水疗中心服务、理疗产品知识的全面培训；能根据度假酒店的规范指导并帮助客人了解水疗中心的信息和服务帮助。 2. Communicate and assist guests as per resort standards, and ensure all receptionist are communicating to guests as per resort standards. 根据度假酒店的规范，与客人沟通，并帮助客人，确保所有接待员与客人之间的良好沟通。 3. Have full knowledge of the spa system software, monitor and report on daily and future scheduled appointments. 充分了解水疗系统软件，监督并报告每日及日后的行程安排。 4. Ensure receptionist performed according to spa service standard. Co-operate with reception sales inquiries matters at the spa boutique 确保接待员遵照水疗服务标准进行工作，在预定与销售事件上与接待相互合作。 5. Perform Spa Retail area introduction to guest that arrive to the spa for treatments when is needed. 需要的情况下向前来做理疗的宾客进行产品展示柜的介绍。 6. Sell retail and up-sell treatment and spa packages. Model and teach selling skills to the staff. 销售零售产品及护理项目及水疗套餐，并让员工了解其中所存在的销售技巧。 7. Update correctly guest history files as per resort standards. 根据度假酒店的规范，正确更新客人的历史记录。 8. Communicate and assist guests as per resort standards. 按照度假酒店的规范，与客人沟通，并协助客人。 9. Work in a clean and hygienic manner as per resort standards. 按照度假酒店的规范，以清洁、卫生的方式工作。 10.  Report any incidents or odd behavior to the Manager or Director. 向经理或总监报告任何事件或异常行为。 11. Be fully trained on all spa products and ingredients used in the Spa and salon area. 受过关于水疗和沙龙区使用的所有水疗产品和配料的培训。 12. Be flexible in working schedules as per resort requirements. 按照度假酒店的要求，接受弹性工作安排。  13. Conduct a daily brief for receptionists. 召集接待员开每日短会。 14. Ensuring guest information, reading material and tea are as per resort standards at all times. 确保客人信息、读物、茶水等始终符合度假酒店的规范。 15. Oversee hourly scheduling of staff to meet demand for services 随时检查员工的工作情况及服务标准，如有需要做适当的指导作 16. Make requisitions for product supplies and equipment, monitor stock levels 储备物品和需要采购的物品如有短缺应及时的补充，并定期检查库存状况。 17. Manage flexibility of scheduling to ensure no guest are turned away 18. To maximize spa sales and revenue for the department 最大化的提高水疗中心的收入。  19. To ensure all customers queries or requests are handled in a polite, friendly and efficient manner. 确保在处理客人要求的时候使用温和友好有效的礼仪礼貌。 20. Ensure every staff can be known spa monthly budget, and achieve the month budget. 确保每位员工能熟知水疗月度预算，同员工齐力完成水疗每月的预算。 21. Monitor and maintain standard of cleanliness and set up each day – assist with set up as needed 始终如一的维持着各区域的清洁和日常展示区域布置的标准，并定时检查，如有需要将重新布置。 22. Monitor and maintain equipment and facilities in working order, to required standard. Promptly organize repairs/replacements as needed 定期检查与维护设备设施是否正常工作，确保在符合规定的标准下正常运作。如果有需要的话及时进行修理/替换。 23. Monitor and maintain standards of staff grooming, guest relations skills, treatment explanations and telephone skills 定期的检查并培训员工的仪容仪表、与客人之间的沟通技巧、对菜单的介绍及电话礼仪的技巧。 24. Each section inventory and performance reports. 月底完成每一个区域存货清单的盘点报告。 Skills, Experience & Educational Requirements 技能、经验和教育要求 1. Strong interpersonal skills 较强的人际交往能力。 2. Organizational skills 组织能力。 3. Strong administrative abilities 较强的行政能力。 4. Ability to have a strong customer focus 能以客户为中心。 5. Leadership abilities 领导能力。 6. Strong communication skills 较强的沟通能力。

He/she will be assigned to the tasks in accordance to the standard operating procedures as implemented by the Executive Chef. He/she must ensure that proper hygiene and sanitation in the kitchen are followed and adequate stocks of food supply in the buffet counters. He /she also must display efficient inter department coordination and be involve in trainings. He/she will be assigned to and to show interest in displaying creativity in food displays with the Chef De Cuisine. He/she must ensure that the standard procedures are followed and performed to the highest level of service. He/she will communicate with the guests and share feedbacks with the chef in charge and the management. The feedbacks then will ensure high levels of food and service quality and guest satisfactions are maintained at all times. He/she will abide with the instructions and laws issued by the Chinese authorities, HACCP requirement and company’s set standards whichever is higher in connection to food handling, hygiene and food storage. 根据行政总厨批准的标准操作流程来向其分配任务，必须严格遵守厨房食品安全卫生程序。务必做到能同部门内部高效沟通并参与培训，同厨师长共同革新食物展示。必须确保遵循标准操作流程并提供最高质量的服务。与客人交流并向当班厨房负责人及管理层反馈客人意见，该反馈意见会不断提高食品及服务质量和顾客满意度。关于食品操作、卫生及储存等问题必须遵守中国法律法规、食品卫生安全要求及酒店相关规定。 送餐厨房厨师主管 （有夜班  炒锅+西热背景）

Job Description Supervise and execute the production of desserts or bread, ensuring they meet our recipes and standards. Prepare and decorate afternoon tea treats. Assist the head chef in managing and training subordinate staff Maintain comprehensive knowledge of the product, including ingredients and equipment; Lead subordinates to complete tasks assigned by superiors on time. Produce and decorate according to departmental standards. Maintain kitchen hygiene by cleaning and organizing the work area.   工作职责 监督并执行甜品或面包等食物的出品，确保其符合我们的菜谱和标准。 制作和装饰下午茶食品。 协助厨师长管理和培训属下员工 保持对产品的综合性知识的了解，包括配料、设备； 带领下属按时完成上级交付的任务。 按照部门的标准，制作和装饰出品。 保持厨房的卫生，清洁并整理工作区域。   Qualifications and Requirements Diploma or Vocational Certificate in Pastry & Baking or Culinary Skills or related field. 4 years related experience as or formal training or an equivalent combination of education and culinary/kitchen operations experience.   任职资格 糕点烘烤或餐饮技能或相关专业的大专学历或职业证书。 4年相关工作经历或正式培训或与此相当的教育和相关工作经验结合的背景。

Key Duties and Responsibilities 主要职责与责任 To ensure the completeness, accuracy, and timely collection of accounts receivable in accordance with approved credit terms 根据核准的信贷条款确保应收账款的完整、准确和及时收款。 ensure Invoices are received from other departments on a timely basis, check that the Invoices are complete and accurate with all required supporting documentation attached, return to or follow-up with departments if not complete 确保发票在其他部门能及时收到，检查发票是否完整，是否正确，是否有必要的支持文件，是否需要退回或跟进。 ensure Invoices are recorded and forward to Debtors in the agreed format, on a timely basis, by email, mail, courier, or delivery 按照约定的规定格式确保发票的记录，以电子邮件、邮件、快递或发货的方式及时向债务人提交。 undertake any other assignments as reasonably issued by the Credit Manager and/or Director of Finance 承担由信贷经理和/或财务总监合理分配的其他任务 liaise with other departments as appropriate to ensure the smooth running of the Resort operations, that there is complete communication flow and a positive working environment for the overall Resort 与其他部门保持联系，确保度假村运营的顺利进行，确保整个度假村的沟通顺畅，工作环境良好 ensure any required General Ledger postings are prepared on a timely basis 确保所有需要的总分类帐及时准备好 Extensive experience working in Excel, Word, Project, and PowerPoint. 有丰富的Excel，Word，PPT的工作经验。 A good business sense with an operational focus; excellent financial modeling skills; the ability to work on projects independently 具有良好业务商业意识;优秀的财务知识，能够独立完成工作的能力。

Job Summary 职位简述 To execute and coordinate the daily operations and duties of concierge services and other Guest Services areas as required by operations. and to assist and coordinate the daily Bell services activities primarily tasked in providing the hotel guests / patrons the efficient Bell service, to ensure the luggage being delivered collected, stored accurately and promptly on time. Attends to guest inquiries, preferences and requests with the best interest of the resort and the guest in mind at all times. Provides updated and accurate information in assisting guests with their requests, inquiries on resort activities, restaurants, spa, sales promotions and excursions. Meanwhile, should be more proactive in practicing the salesmanship to promote the hotel products at any guest contact, for example, when rooming the guest. The bellman also does act as a Doorman and assists at the Front Doors in opening the doors and controlling the traffic at the porte cochere. 按照运作要求来执行和协调礼宾和行李服务的日常运作。协调日常的行李服务工作，主要负责为酒店客人顾客提供高效的服务，确保行李及时准确地存储。随时关注客人的询问、喜好和要求，并尽可能地考虑到度假村和客人的利益。提供最新和最准确的信息，协助客人提出要求，询问度假活动，餐馆，水疗中心，促销活动和旅行与此同时，在任何客人接触时，应更积极主动地推销酒店产品，例如，当客人入住时。行李员还充当门卫，协助前门开门，并指挥车道的交通。 Key Duties and Responsibilities 主要义务和职责 Attends to duty timely, wearing the correct uniform, name badge and well-groomed in compliance to the resort grooming policy. 准时上班，穿着正确的制服、名牌、整洁，符合酒店仪容仪表标准。 Attends daily briefing 15 minutes prior to the beginning of each shift. 参加每日班前例会。 Adheres to all Resort rules and regulations as per Service Standard Policies and Procedures, and follow all communications discussed in daily shift briefing. 坚持所有度假规定按服务标准的政策和程序，并在班前会和同事沟通要跟进的事项。 Must be fully aware of the Resort emergency procedures. 充分了解度假村的应急程序。 Communicates guest requirements to colleagues and other relevant departments with an understanding that guests are always number one priority in terms of service. 明白客人的需求，第一时间通知相关的部门和同事跟进。 Ensures all guests are attended to in a welcoming and timely manner. 确保及时欢迎所有客人。 Acquires knowledge on resort services, activities, events and special promotions on a daily basis. 每日获取最新的度假村的服务项目，活动，和特殊的促销活动。 Knowledgeable of opening hours and services provided in all areas of the hotel and external including spa information, children facilities, restaurant cuisine, water park facilities, local attractions, events, restaurants, shopping centers, distances and opening hours of the respective venues. 了解度假村所有项目的开放时间和提供的服务项目，在酒店外包括SPA信息，所有地区的儿童设施，餐厅的美食，水上公园设施、当地景点、事件、餐厅、购物中心，距离和各场馆开放时间。 Knowledgeable of the concierge database, how to search information, print information and follow up on requested information as per resort standards. 按照度假村的标准熟悉礼宾部的数据库，如何搜索信息，打印信息和跟进客人的要求。 Attends training on respective tasks and duties in the case of health and safety, life, fire or other emergency procedures. 参加安全培训，火灾或其他急救程序。 Attends departmental training sessions as requested. 按照要求参加部门培训。 Works flexible working hours and schedules according to resort and departmental requirements. 按照酒店和部门的要求灵活安排上班时间。 Assist with other job-related tasks when requested. 协助其它工作相关的工作任务。 Ensures guest information is always kept confidential as per resort standards. 按照酒店的标准确保客人信息一直保密。 Liaises with respective departments of special guest or group needs and requirements to ensure guest satisfaction. 更好的联络各部门为特殊客户的需求和要求，以确保客户满意。 Excellent knowledge and understanding about the objectives and goals of the department. 卓越的知识和了解本部门的目标和目的。  Ensures full understanding on how to achieve and maintain Key Performance Indicators across the departments whether through revenue, mystery shopper audits or guest satisfaction surveys (e.g., LQA or JD Powers). 确保充分了解如何实现和维护部门的绩效指标通过收入、神秘顾客审核或客户满意度调查。 Be able to analyze information and evaluate results to choose best solutions and solve problems to guest satisfaction. 能够分析信息和评估结果来选择最佳的解决方案和解决问题的客人满意度。 Maintain harmonious working environment and professional relationship amongst colleagues within the department. 内部同事之间要保持和谐的工作环境。 To be up to date on the Departmental Revenue targets and be a team player towards achieving set goals. 作为成为团队的一员及时了解部门的收入目标，以实现既定目标。 To have an in-depth knowledge of hotel’s products to be able to maximize revenue by capturing all opportunities. 通过对酒店的产品有深入的了解，从而能够通过抓住所有的机会使收入最大化。 To bring to the immediate attention of the Manager for any guest complaints. 任何客人的投诉要及时告知经理。 Treat internal and external customer fairly to develop and maintain positive working relationship. 对内部和外部客户一样的对待，以发展和保持积极的工作关系。 Engaging with guests and encouraging feedback of the stay or areas of improvement to help achieve JD power and Mystery shopper targets. 和客人进行交流，鼓励他们的反馈，帮助他们达到神秘顾客的目标。 Ensure proper grooming standards and body language is adhered to at all times. 始终被遵守确保正确的仪容标准和身体语言。 Meeting and greeting guests upon arrival at the porte cochere 在酒店正门问好和欢迎客人.。 Handling in-coming and out-going guest luggage’s and storing it in the right shelves. 处理即将到来的客人行李，并将其储存在正确的架子上。 Ensure at all times before guest departure the right number of luggage’s are correctly put into the vehicle. 客人离开之前确保正确的行李放在车上。 Ensuring proper tagging of luggage is being done with all the details noted. 确保正确的行李标签已经完成了所有的记录。 Acknowledge guests by guest name as much as possible. 尽可能多地以客人的名字来称呼客人。 Ensure smooth traffic flow at the porte cochere at all times. 确保在任何时候都能保证车辆的畅通。 Ensure lobby presence and assistance to the Front Desk Agents. 确保前堂的工作人员到场协助。 Escorting guests to their rooms and do an In-Room Orientation. 尽可能多地以客人的名字来称呼客人。 Escorting guests to their rooms and do an In-Room Orientation. 确保送客人到他们的房间并介绍房间的设施。 Assist in booking hotel limousines or hotel shuttle bus or arranging taxis for the guests. 协助预订酒店豪华轿车或酒店机场穿梭巴士或为客人安排出租车。 Report and follow up on maintenance of any damaged or out for repair equipment’s in the department. 负责本部门的设备维修保养工作。

Job Summary 职位简述 Handling all reservation inquiries efficiently while exhibiting interest, enthusiasm and professional image at all times. Generate and optimize hotel revenue thru effectively following the set selling strategies. 随时展现兴趣，热情和专业形象，高效处理所有预订查询。遵循设定的销售策略进行售卖从而使收益最大化。 Exercises proper selling, up-selling, cross selling and suggestive selling technique in order to maximize property revenue. 练习完整的售卖，高卖，交叉售卖和建设性的售卖技巧，使酒店收益最大化。 Handle guest queries, requests and complaints related to reservations in a polite and efficient manner, minimize customer dissatisfaction. 处理宾客关于预订的问询，需求和投诉时都应有礼貌和良好的态度，使宾客不满意度最小化。 Record and process reservations made by phone/email/E-booking, ensuring response within 24 hours of receipt. 及时处理电话/邮件/后台的预订并确保在收到的24小时内回复。 Ensures accurate input of reservations details in the hotel property management system. 确保在酒店管理系统录入准确的预订信息。   其他要求： 热爱客户服务工作 能同时执行多项任务优先考虑

Job Summary 职位简述 To ensure the completeness and accuracy of the income from all sources on a daily basis，Review bills, invoices and other processes in operations at each business site, reduce the risk of hotel revenue leakage. 确保每天从所有来源获得的收入的完整性和准确性并编制每日收入报告，对各营业点的账单、发票以及运营中其他流程进行审核，降低酒店收入流失的风险。 Key Duties and Responsibilities 主要义务和职责 Ensure the departmental operations manual including policies, procedures and task lists as well as Government Regulations is followed. 确保部门操作手册包括政策、程序和任务列表的执行以及政府法规被遵循； Ensure to be well groomed and maintain the standards lay down by the hotel. 确保仪容仪表得体，达到酒店制定的标准； Ensure to report for duty well in time. If unable to report to work, inform the Manager Income Audit. 确保及时上报，如无法在工作中及时上报，请通知收入审计经理； Ensure that the archive room is in proper order and documents are stored in an orderly manner. 确保以正确的顺序存档以及文件存储在有序进行； Ensure documents retrieved on other various request has proper approval of the Management Accountant or the Director Finance. 确保文档检索其他各种请求适当的会计经理或者财务总监的批准； Ensure that all daily income is accurately recorded and compile daily income reports. 确保每日所有的收入被准确的记录并编制每日收入报告； Ensure that all vouchers are effectively controlled in accordance with relevant policies. 确保所有礼券根据相关政策的得到有效管控； Review all senior dining and banquets and free rooms to ensure that all authorizations and signatures are properly explained. 审核所有高职用餐和宴请以及免费房，确保所有授权和签署得到合理的解释； Ensure the authenticity and legality of hotel invoicing. 确保酒店发票开具的真实性和合法性； Liaise with other departments as appropriate to ensure the smooth running of the Resort operations, that there is complete communication flow and a positive working environment for the overall Resort . 适当地与其他部门联系，以确保平稳运行的操作，有完整的通信保证整体度假胜地和积极的工作环境； Undertake any other assignments as reasonably issued by Manager Income Audit. 承担任何由收入审计经理颁发的其他合理事项。

Supervise the IT Help Desk must provide users with guidance and first level support by assisting in problem resolution. The Agent acts as the key contact for all on-site and remote users for terminal and production problems and inquire. 信息技术运营主管必须向用户提供对问题的指导和一级支持，协助解决问题。主要为现场和远程用户终端产生的问题进行询问和解决。

Job Summary 职位简述 To provide an efficient Reception service to all guests, offering information and giving particular attention to all guest special requirements. Ensuring all check-ins and check-outs run smoothly and that all cashiering transactions and processed promptly and correctly both during the day and night. Also, offering a more personalized service with the same concepts mentioned earlier but on an Executive level. 为所有客人提供有效的接待服务，提供信息，特别关注客人的特殊要求。确保所有客人办理入住和退房顺利，所有出纳事务和处理及时和正确。此外，提供更个性化的服务更好服务客人。 Key Duties and Responsibilities 主要义务和职责 Adhere to all Resort rules and regulations as per service standard policies and procedures, and follow all communications briefed by the reception manager. 坚持所有酒店规章按照服务标准的政策来操作，并遵守接待经理提及的事项。 Attend to duty timely and wearing the correct uniform, name badge and well groomed. 准时上班，穿着正确的制服，佩戴名牌，保持良好的仪容仪表。 Attend to daily tasks in a timely and efficient manner as per Resort standards. 按照度假村标准，按时、高效地完成日常工作。 To assist guests in all their needs throughout their stay and ensure all guests are assisted in a warm and personalized manner as per Resort Standards. 在客人的整个住宿过程中，为客人提供所有需要的服务，并确保对所有客人都能以一种温馨的、个性化的方式给予帮助。 Hand over accurate information to next shift. 把准确的信息交接给下一个班次。 Be able to handle all office equipment, computer and other duty related equipment. 能使用所有办公室设备、电脑及其他相关设备。 Attend daily briefing conducted by the Team Leader at the beginning of the shift. 在班前参加每日例会。 Carry out guest check in, check out and requests as per resort standards. 按酒店的要求给客人客人登记入住，退房。 Be fully trained on the resort PMS system, handling Check-in and check outs of guest as per Resort Standards. 得到充分的酒店PMS 系统培训 ，按酒店标给客人处理入住和退房。 Be fully trained on walk in reservations and up-selling procedures to ensure resort revenue is maximizes and guest satisfaction. 在上门预订和销售过程中进行充分的培训，确保酒店的收入和客人的满意度。 Issue keys to guests ensuring all security measures, as per procedures, are adhered to at all the time. 按照程序给客人发放房卡，确保做到所有的安全措施。 Communicate any guest requests or reservations to the call center for follow up and communication is given back to the guest. 将客人客人的请求或预订信息传达给呼叫中心进行跟进，并将回复给客人。 Assume full responsibility of own cash float from receipt to handle over to the next shift ensuring all resort policies for handling floats are adhered to at all times. 按照度假村政策承担全部责任关于现金收据办理和移交给下一班次。 Ensure that the reception is kept tidy and clean at all times whilst on duty. 在当班期间，确保前台的整洁和干净。 Have full knowledge of special promotions, events and resort activities at all times and have basic concierge knowledge of local sites and destinations. 要充分的了解各种特殊的促销活动、活动和度假活动，并对当地网站和目的地有基本的知识。 Deal with currency exchange and transactions according to resort policies and procedures. 根据度假村政策和程序处理外汇交易。 Ensure that all daily revenue transactions according to resort policies and procedures. 确保所有的日常收入都按照度假村的政策和程序进行。 During night shift assist Team Leader in carrying out PMS night audit and prepare and review all reports including daily operational results to be forwarded to management. 在夜班期间协助主管做夜审，并准备和检查所有报告，包括日常运营的结果，并将之提交给管理层。 Be trained on respective tasks and duties in the case of life and safety, fire or other emergency procedures. 对各自的任务和职责进行培训，关于安全、火灾或其他紧急程序。 Attend departmental training sessions as requested. 按要求参加部门培训。 Be flexible in working hours and scheduling as per requirement by the resort. 根据酒店的要求，在工作时间和日程上合理安排。 Assist with other job-related tasks when requested. 在需要的时候协助完成其他工作相关的工作 Ensure guest information is kept confidential at all the time as per resort standards. 确保客人的信息在任何时候都是保密的。 Communicate correctly and efficiently with other guest services departments to ensure guest satisfaction. 与其他客户服务部门正确有效地沟通，确保客人满意。 Have full knowledge of all resort accommodation types, additional preferences available on request, and rates related to the respective accommodation type. 充分了解所有度假酒店类型，提供额外的优惠要求，以及各自的住宿类型。 Contribute to achieving departmental goals. 促进部门目标的实现。 Maintain quality documentation. 保持文档记录的质量。

Job Summary 职位简述 To provide luxury suite occupants with full butler services throughout the guest stay and ensuring the guest experiences through a professional and personalized service from pre-arrival departure from the resort. All preferences and requests are attended to in a courteous and efficient manner as per resort standards. 为居住于奢华套房的客人提供全方位的管家服务，让客人从到店至离店享有专业化、个性化的服务。根据酒店标准，以周到和高效的服务态度满足客人的喜好和要求。 Key Duties and Responsibilities 主要义务和职责 Oversee the daily tasks to be carried out by the butler team. 查看管家团队每日工作任务。 Responsible for assigned luxury suite occupant, anticipating guest preference and needs throughout the guest stay 负责服务指定奢华套房的客人，在客人入住期间，预见客人的喜好和需求。 Ensure all data and preferences of the guest is retrieved prior to arrival, when required contact guest’s assistant or other to collect further information. 确保在客人入住前获取客人的喜好信息及数据，如有必要，可以联系客人的助理或他人收集更多的信息。 Ensure the suite is prepared and ready as per guest preference prior to arrival. 确保在客人入住前已经根据客人的喜好精心地将套房准备好。 Greet the luxury suite guest at the Porte Cochere, extending a warm and personalized welcome and escort the guest directly to the suite. 在车道门口为奢华套房的客人提供热情、个性化的欢迎仪式，陪同客人前往套房。 Carry out in-room check in. 房内办理入住手续 Attend to guest luggage and belongings as per guest preference in unpacking storage and other. 根据客人的喜好整理好客人的行李。 Handle and prepare guest dry cleaning or laundry as per guest requests 根据客人的要求处理衣物干洗或将衣物送至洗衣房清洗。 Ensure all guest preferences and requests are noted and communicated to the rest of the butler team ensuring all butlers are able to carry out personalized service to the guest throughout the stay 将客人的喜好和要求在管家团队中进行分享，确保每位管家能够在客人住店期间为客人提供个性化服务。 Anticipate guest needs throughout the day. 在客人住店期间，预见客人需求。 Prepare guest agenda or schedule including reservations, activities and other and communicate to other departments accordingly. 为客人准备行程安排如做预订、活动安排或其他，并与其他相关部门分享信息。 Communicate any special needs, food requests or disabilities to the respective departments 如客人有特殊需求、饮食需求或其他，请告知相关部门。 Attend daily briefing carried out by Butler Manager 参加由管家经理主持的例会。 Communicate and follow up on all guest requests in and out of the resort in an efficient and timely manner. 以有效、快捷的方式沟通及跟进客人对酒店内部或外部的要求。 Attend to duty on time in the correct uniform well groomed. 按时到岗、穿着得体的制服，良好的仪容仪表。 Carry out proper hand over to other shifts handling the guest ensuring the guest preferences are followed through at all times. 更换班次时进行详细的交接，确保同事知悉客人的喜好并迎合。 Ensure all required tools are prepared and ready at the beginning of each shift. 确保在每个班次开始之前准备工作已就绪。 Ensure all F&B and amenity preferences are served and refreshed daily. 根据客人喜好准备餐饮礼品并确保食品新鲜。 Attend trainings when requested. 参加培训，如有安排需要。 Follow up daily on guest restaurant preferences and communicate any changes to the F&B department. 跟进客人每日饮食喜好并将任何饮食变化告知餐饮部。 Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance. 提供离店服务、交通行程安排、航班信息确认以及下个目的地的协助。 Attend to guest belongings and luggage as per guest preferred packing instructions. 根据客人喜欢的收拾行李的方式为客人准备好行李。 Have full knowledge of all resort services, hours, and locations around the resort. 具备丰富的酒店服务知识、时间概念以及熟悉酒店周边地区。 Have full knowledge of all concierge services available in the local area, including distances, times, and locations. 具备丰富的本地礼宾服务知识，包括距离、时间以及地点信息。 Have thorough knowledge of the resort PMS system being able to carry out in room check in and check out of guests. 完全熟悉PMS系统的操作，能够为客人在房内办理入住和退房手续。 Carry out any other job-related tasks requested by the resort. 完成其他与工作相关的任务。 Perform F&B Service as required inside respective suites and areas. 在客人的套房内提供餐饮服务，如果有需求。

岗位职责 1负责饼房日常运营管理，包括产品研发生产计划及质量控制 2监督糕点面包及甜点的制作流程，确保符合食品安全标准 3根据季节和市场需求调整产品结构，创新产品配方 4管理饼房团队，包括排班培训及绩效考核 5控制原材料采购及库存管理，优化成本控制 6维护饼房设备，确保生产环境整洁及设备正常运行 岗位要求 1具备扎实的西点制作技能，熟悉各类糕点面包及甜点的制作工艺 2有饼房管理经验者优先，能够高效管理团队及生产流程 3具备良好的创新意识，能够根据市场趋势开发新产品 4熟悉食品安全及卫生管理规范，持有相关证书者优先 5具备较强的沟通协调能力，能够与其他部门有效配合 6工作细致认真，责任心强，能够承受一定的工作压力

岗位职责 1负责西餐菜品的准备烹饪及摆盘工作，确保出品符合酒店标准及食品安全要求； 2根据菜单及客人的特殊需求，独立完成各类西式冷热菜汤品甜点等的制作； 3保持厨房工作区域的清洁卫生，严格执行食品安全及卫生管理制度； 4协助主厨进行食材的验收储存及管理，确保食材新鲜并合理使用； 5定期参与菜单研发及创新，提出改进建议以提升菜品质量及顾客满意度； 6配合团队完成大型宴会自助餐及其他餐饮活动的菜品制作任务； 7遵守酒店的各项规章制度，服从上级的工作安排及调度 岗位要求 1具备西餐烹饪基础技能，熟悉西餐烹饪流程及各类西式菜品的制作方法； 2对食品安全及卫生有高度意识，能够严格执行相关操作规范； 3具备团队合作精神，能够适应高强度工作环境及灵活的工作时间安排； 4有责任心，工作细致认真，能够承受一定的工作压力； 5有酒店或高档餐厅西厨工作经验者优先，无经验者可提供培训； 6持有相关烹饪资格证书者优先考虑

【岗位职责】 1、全面负责中餐厅宴会的运营管理工作，确保服务质量与客户满意度 2、制定宴会服务标准与流程，监督执行并持续优化 3、协调厨房、服务团队及其他部门，保障宴会活动顺利开展 4、处理客户特殊需求及突发情况，提供个性化服务解决方案 5、控制餐饮成本，管理物资库存及设备维护 6、培训并考核服务团队，提升员工专业技能与服务意识 【岗位要求】 1、具备餐饮服务行业工作经验，熟悉宴会运营流程 2、优秀的组织协调能力，能高效统筹多部门协作 3、敏锐的服务意识，擅长客户需求分析与问题解决 4、普通话流利，具备基础英语沟通能力者优先 5、能适应弹性工作时间，包括周末及节假日排班 6、持有餐饮管理相关证书或酒店管理专业背景者优先

岗位职责 1负责西餐厅日常餐前准备餐中服务及餐后收尾工作 2按标准流程完成摆台上菜酒水服务及餐具更换 3及时响应顾客需求，处理用餐过程中的服务问题 4保持服务区域整洁，确保餐具及设备符合卫生标准 5协助完成每月盘点及日常物料管理工作 岗位要求 1具备基础英语沟通能力者优先 2能适应早晚轮班制及节假日工作安排 3服务意识强，具备团队协作精神 4身体健康，无传染性疾病 5有酒店实习或餐饮服务经验者优先考虑

岗位职责 1负责酒店日常物资的采购工作，包括食品饮料客房用品清洁用品等 2根据各部门需求制定采购计划，确保物资及时供应 3进行市场调研，筛选优质供应商并建立长期合作关系 4负责采购合同的谈判签订及执行跟踪 5控制采购成本，定期进行价格比对和成本分析 6管理采购订单和库存，确保物资合理储备 7处理采购过程中的突发问题及供应商纠纷 岗位要求 1具备良好的谈判能力和市场分析能力 2熟悉采购流程及供应链管理 3工作细致认真，责任心强，具备较强的抗压能力 4具备良好的沟通协调能力和团队合作精神 5能熟练使用办公软件及采购管理系统 6有酒店行业采购经验者优先考虑

岗位职责 1负责酒店日常物资的收货验收及登记工作，确保货物数量质量与订单一致 2核对供应商送货单与采购订单，及时处理差异情况 3准确录入收货数据至系统，确保库存信息实时更新 4分类存放物资，保持仓库整洁有序 5定期盘点库存，配合财务部门完成对账工作 6处理退货及换货事宜，跟进异常情况 7协助上级完成其他相关仓储管理工作 岗位要求 1具备基础的电脑操作能力，熟练使用Excel等办公软件 2工作细致认真，责任心强，能承受一定工作压力 3具备良好的沟通协调能力，能与各部门有效配合 4有仓库管理或收货经验者优先考虑 5能适应早班工作安排（具体时间面议） 6身体健康，能胜任货物搬运等基础体力工作

岗位职责 1负责砧板区域的日常操作，包括食材的切配加工及保鲜工作 2根据菜品标准准确执行食材的切配规格，确保出品质量稳定 3维护砧板区域的卫生清洁，严格执行食品安全操作规范 4合理管理食材库存，做好先进先出，减少食材损耗 5配合厨师团队完成每日备餐工作，确保出餐效率 6定期维护和保养刀具及砧板设备，保持工作工具的良好状态 岗位要求 1具备基础的刀工技能，能熟练使用各类厨房刀具 2了解常见食材特性及保鲜方法，掌握基本食材处理知识 3有较强的卫生意识，熟悉食品安全相关规范 4能适应快节奏工作环境，具备团队协作精神 5身体健康，能承受长时间站立工作 6有相关厨房工作经验者优先，无经验可培训上岗

岗位职责 1协助行政楼经理处理日常运营事务，确保行政楼层高效运转 2负责VIP客人的接待与服务，提供个性化入住体验 3监督行政酒廊的餐饮服务品质及卫生标准执行 4协调前台客房等部门完成行政楼层特色服务 5处理客人投诉及突发事件，及时提出改进方案 6培训并考核行政楼层服务人员业务技能 7定期分析客户反馈数据，优化服务流程 岗位要求 1具备酒店管理或相关服务行业工作经验者优先 2出色的中英文沟通能力及跨部门协作能力 3熟练掌握Office办公软件及酒店管理系统 4能够适应早晚轮班工作制 5具备敏锐的观察力和客户需求洞察能力 6持有酒店职业资格认证者优先考虑 7形象气质佳，身高要求女性160cm以上/男性170cm以上

岗位职责 1负责公司高管及重要客户的日常接送服务，确保安全准时 2执行公司车辆调度安排，完成临时出车任务 3做好车辆日常检查保养及清洁维护工作 4及时处理车辆违章保险年检等事务 5遵守交通法规，做好行车记录及油耗登记 岗位要求 1持B1及以上驾驶证，3年以上实际驾龄 2熟悉无锡及周边地区路况 3无重大交通事故记录，无酒驾等不良驾驶记录 4具备基本车辆故障判断能力 5吃苦耐劳，能适应弹性工作时间

岗位职责 1负责厨房头砧岗位的日常工作，包括食材的切配加工及准备工作，确保食材符合烹饪标准 2根据菜单要求，准确高效地完成各类食材的切配任务，保证出品的质量和美观度 3协助厨师长管理厨房食材的库存，定期检查食材的新鲜度和保质期，避免浪费 4保持砧板刀具及工作区域的清洁卫生，严格遵守食品安全和卫生标准 5配合其他厨房岗位的工作，确保厨房运作顺畅，提高整体工作效率 6参与新菜品的研发和试制，提供切配方面的专业建议 岗位要求 1具备基本的刀工技能，能够熟练使用各类厨房刀具，完成不同食材的切配工作 2对食材的特性有一定了解，能够根据烹饪需求进行合理切配 3工作细致认真，责任心强，能够适应快节奏的厨房工作环境 4具备团队合作精神，能够与厨师及其他厨房人员良好沟通协作 5无不良嗜好，身体健康，持有有效的健康证 6有相关工作经验者优先，无经验者可提供培训