1.公共区城服务员 职责：打扫公共区域卫生，清扫落叶，拖地，擦桌子，办公室吸尘，清洁卫生间等等。 2.管事员洗碗工 职责：负责清洗各个餐厅和厨房的碗筷，以及厨房的日常清洁卫生打扫等等。 要求：性格开朗，对待工作积极认真负责，热爱酒店行业，稳定性好。

JOB OVERVIEW 职位概述 · To manage sales activities in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel. 按照年度市场销售计划管理销售工作和活动，完成并超越酒店的预算和销售战略目标。 At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: · Be charming by being approachable, having confidence and showing respect. · Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. ·  Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： · 亲切、充满自信、体现尊重来展现富有魅力的你。 · 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 · 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 DUTIES AND RESPONSIBILITIES 工作职责 · Monitors competitors activities and assists in marketing intelligence 监督竞争对手的活动并协助监察市场动态。 · Refers sales leads to appropriate personnel within the InterContinental Hotels Group 在洲际酒店集团的范围内将销售线索提供给适合的人员。 · Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business 根据在销售策略中既定目标，向新的、现有的、有可能的客户进行销售，并与其谈判商定最适合的价格以争取最大的利润。 · Services existing business through management of account bases 通过客户管理，向现有的客户提供服务。 · Sell all facets of the hotel 销售酒店的所有设施。 · Manage the corporate head office and the preferred hotel history for that company 管理公司总部档案和了解公司优先使用的酒店记录。 · Develop and maintain a regular pattern of sales calls, meeting with principals of target market 设立和保持定期的销售拜访模式，与目标市场的主要人物会面。 · Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business 根据酒店的营业需要，与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系。 · Builds profile within local market place through attendance at various events and local market place 通过参与当地市场的各种活动在当地市场上树立良好形象。 · Conduct client interviews and Entertain clients 对客户进行拜访及招待。 · Plan and conduct familiarization tours and site inspections 策划并实施使客人熟悉环境的现场考察活动。 · Travel when required to promote the hotel and develop potential business 需要时出差对酒店进行推销，发展潜在的业务机会。 · Maintain regular contact with the IHG hotels in your region and the regional reservation office 与所在区域内的洲际酒店集团成员和区域预订办公室保持定期联系。 · Monitors existing business and inputs into sales strategy meetings to maximize business 监测现有业务，并在销售策略会上提出建议以扩大业务。 · Grows existing business and establishes and pursues leads which will develop business 发展现有业务，并建立和寻找发展业务的机会。 ·  Interfaces with operations on a timely basis 及时与运营部门进行沟通。 · Initiates and prepares tenders for business 起动和筹备业务招标工作。 · Assesses sales and marketing data 评估市场销售数据。 · Assists with the preparation of new products and services 协助新产品和服务的准备工作。 ·  Assists in the evaluation of sales and marketing activities 协助评估市场销售活动。 ·  Analyses sales mix and likely impact on hotel goals 分析销售综合计划和可能对酒店目标产生的影响。 · Implement direction from Director of sales and Director of Sales and Marketing 按销售总监和市场销售总监的指示执行相关工作。

JOB OVERVIEW职位概述 · Manage the activities of a front office shift ensuring that guests receive prompt, professional attention and personal recognition.  · 管理本班的前厅部各分部门工作确保客人得到快速的，专业的服务和个人的关注。 DUTIES AND RESPONSIBILITIES工作职责 · Reports directly to and communicates with the Front Office Manager or Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. · 直接向前厅部经理或前厅部副经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。 · Provides functional assistance and direction to all departments. · 向所有部门提供功能性支持和指导。 · Cooperates, coordinates and communicates with other hotel departments as required. · 按需要与酒店其它部门进行合作、协调和沟通。 · Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel · 对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。 · Responds to guest needs and resolves related problems · 就客人的需求做出反应并解决相关问题。 · Supervises and directs Reception and Reservations personnel. · 对接待部和预订部工作人员进行监督和指导。 · Supports and assists Front Office personnel and all departments at peak periods. · 在高峰期向前厅部工作人员和其它所有部门提供支持和协助。 · Ensures VIPs and IHG Rewards Club guests receive special attention · 保证贵宾和IHG优悦会会员受到特别关照。 · Inspects front of house and back of house regularly for cleanliness. · 定期检查一线各部门和二线各部门的清洁状况。 · Assists Guest Relations in greeting, rooming, and sending off VIP guests. · 协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。 · Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. · 监督员工的行为、制服穿着、卫生和外表形象。 · Provides input for Front Office meetings. · 为前厅部会议提供信息 。 · Promotes inter-hotel sales and in-house facilities. · 促进店际销售及推销酒店内的设施。 · Checks billing instructions and monitors guest credit · 检查结帐说明并监督客人信用情况。 · Analyses and approves discounts and rebates. · 分析和批准打折相关事宜。 · Analyses the rate variance report to ensure rooms revenue control · 分析房价差异报告以保证控制客房收入。 · Takes action with the Property Management Systems (PMS) in emergency situation. · 在紧急情况下使用酒店管理系统（PMS）。 · Fully conversant with all hotel emergency procedures. · 熟知酒店紧急情况所有处理程序。 · Ensures front line staff complies with FIT marketing techniques and maximize sales. · 确保一线员工遵从散客市场技巧并最大化的进行销售。

主要职责﹣(职务的主要工作) · 督导前厅部、客房部、厨房和Great Room的整体工作。 · 督导上述各部门的工作人员，确保在繁忙时段为客人提供及时，礼貌的服务。 · 确保员工，特别是直接为客人提供服务的工作人员，熟悉优悦会会员，能够识别出常客及其它贵宾，并对这些特殊客人格外关照。        · 协调酒店运营部内各部门之间的相关信息的沟通，并指导与其它部门，特别是财务部、销售部、酒店维护与保安部之间的信息交流。 · 保持与部门负责人及总经理的工作商谈，以改进业务。 · 负责管理规范标准的整体责任，确保各项设施和设备的外部清洁，正常运转，并得到妥善维护。 · 计划并实施对所管区域的定期检查。 · 保持酒店营运部员工的行为、装束、卫生、制服穿着、仪容仪表的标准。 · 每月召开营运工作会议，内容包括对营运中发生的问题进行详细分析，并通过优化流程来改进营运绩效及宾客的整体满意度。 · 协助管理酒店的收益增长并通过充分利用系统工具，及相关工作制度，推进收入。评估并批准/拒绝所有折扣和退款要求。 · 完成营业收入预算，控制劳动成本和支出，在职责范围内获取大的利润。参与编制部门年度运营预算以支持酒店总体财务目标。 · 编制和提交必要的统计，业务和预测分析和报告。 · 与相关部门沟通贵宾和其他重要客人的抵店和离店的相关信息，包括其它特殊的客人需求。 · 确保进行总机的相关培训并按程序执行，在紧急情况下总台作为信息沟通中心并与当地消防，公安和急救中心的保持密切联系。 · 促进姐妹酒店间的销售并积极推销集团内的其他姐妹酒店。 · 督导和管理运营物资及设备，与供应商保持密切联系确保库存供应。 · 向总经理或其代表和其它部门的负责人沟通他们可能感兴趣的所有信息。 · 从收益支出、利润、业绩表现和预算的差异等方面对房务部的运营进行监测和管理。 · 与所有的部门一起落实人力规划及与MST项目有关的团队成员的证书事宜。 · 和财务部门一起编制和管理部门预算。 · 主持每月心语报告的会议，将新的报告分享给酒店的全体员工。 · 督导优悦会会员的发展情况，并且将新的推广活动介绍给全体员工。 除本职位所要求的主要工作职责外，因智选假日的运营模式，该职位员工应履行一专多能的工作职能。

岗位职责 楼层服务员 1.负责清洁客房卫生，掌握所负责楼层的住客状况，提供对客服务。 2.管理好楼层定额物品，严格控制客用品消耗，做好废品回收。 3.负责对结帐房间的查房工作。 4.负责查收宾客洗衣、酒水的送回和补充工作。 5.负责脏布草的收集、更换与新布草的折叠、摆放工作。 6.完成易耗品的每期盘点工作。 PA服务员 1、确保个人仪表和仪容符合酒店政策要求 2、使用吸尘器、扫帚、楼层清理器来清理地毯、家具等 3、清洁房间、走道、大堂、客厅、洗手间、走廊、电梯、楼梯和衣帽间以及其它工作区域 4、使用手提抛光机为地面抛光，清扫楼梯以及酒店的外部区域 布草制服员 1、负责检查洗烫好的各类制服和布草，以保证其洗涤质量。 2、负责员工制服、布草的缝补、制作及改制工作。 3、负责保管好布草和员工制服，循环地使用棉织品，防止霉烂、虫蛀等情况的发生。 4、定期进行盘点工作，并详细记录。定期申报因报损而减少的棉织品补充数。 5、按时按质地完成缝纫工作。 6、本着精打细算、节约成本的目的，尽力做好酒店员工制服及棉织品的缝补改制工作。 7、负责缝纫机的清洁保养工作，保持工作场所的整洁。 岗位要求 1.有1年以上高星级酒店岗位工作经验。 2.身体健康，相貌端正。 3.接受过正规岗位服务工作培训优先。

【岗位职责】 1. 负责管理酒店的培训职能，包括发展合格的部门后备培训师，建立一套酒店培训数据和评估结果系统。培训经理这个职位将对每家酒店员工的知识技能和工作态度起影响作用，并确保酒店拥有和任用高素质的人力资源。 2. 分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。 3. 确保在以下方面有效的执行培训计划： 新员工入职/培训培训师/宾客服务培训/部门的月度培训/管理技能培训/员工发展/消防和生命安全培训/销售技巧/专业培训证书的再培训管理 4. 监督每个部门培训业务计划的进展，确保实现培训目标。 5. 保存酒店全部的培训记录。 6. 建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。 7. 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。 8. 参加部门的培训课程，评估表现。 9. 协助部门培训师准备和进行部门培训并进行评估。 10.制定和监督为以下人员提供的培训项目： 管理培训生/实习生培训与管理 11. 与能够协助提供高级或专业培训的专业人士取得联系。 12. 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。 13. 为上级经理和总经理编制以下月度培训报告： 完成的内部培训项目： 参加人员/参加人数/培训时间/培训师/培训成本(包括人工成本)/预计的收益和培训目标 参加的外部培训项目： 参加人员/参加人数/培训时间/培训师/培训成本(包括人工成本)/ 预计的收获和培训目标 14. 与明宇商旅集团的培训经理们保持联系，交流经验，交换资源。 15. 同从事旅游服务和培训课程的教育机构保持联系。 16. 更新培训资源和资料供应商的信息和记录。 17. 为行政管理层和部门领导提供所有内部培训计划的介绍。 18. 为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。 ·19. 向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效 20. 定期与员工交流思想，保持良好的员工关系。 21. 和上级领导一起编制和管理部门预算 【岗位要求】 1. 拥有在与他人交往时大多数时间所使用的沟通技能； 2. 精通微软办公软件 3. 具有解决问题，推理，号召，组织和培训能力 4. 良好的写作技能 5. 3年相同岗位工作经验或相似的管理经验，或与此相当的教育与工作经验结合的背景

根据不同的要求，切配各种肉类和蔬菜； Cuts various meats and vegetables as per established specification. 根据菜单和客人的数量来烹制食品； Cooks foodstuff in quantities according to menu and number of persons to be served. 从仓库领取原料并保存好记录； Collects supplies from stores and keeps records and accounts.  组织干货及蔬菜的储存； Organizes the storage of dry goods and vegetables. 一贯向客人提供高品质并展现餐厅理念的食物； Prepares food that is consistent in quality, and reflects the style of the outlet concept； 严格执行食品分摊政策以控制成本； Strictly adheres to the food apportionment policy to control costs.  严格遵照食品准备及制作方法、分量和装饰的要求，以确保食物是按预先设计而制作的； Strictly adheres to the methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner.  保持厨房的干净整洁及严格遵守酒店的卫生标准； Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy.  始终保持厨房里所有设备干净整洁； Maintains the cleanliness of all kitchen equipment at all times.  及时报告任何食品加工设备的故障； Reports any malfunction or breakdown of food production machine in a timely manner.

Plans and implements hotel’s Marketing Communications policies and procedures. 制定和执行酒店市场传讯政策程序。 Lead media relations, including: preparation of press releases and major articles, arrangement of interviews, photography and video shooting by various media for the hotel. 主导媒体关系，包括：新闻发布和主要文章的准备、各媒体对酒店采访摄影录像的安排等。 Provides assistance to hotel personnel in writing speeches, preparing letters and drafting articles that are to be made public. 协助酒店员工在对外讲话、信函和文章方面的准备。 Advises on the preparation and presentation of product shows, displays and exhibits. 为酒店产品展览的准备和演示提供建议。 Coordinates with marketing and advertising personnel the advertising and sales promotion material with public relations objectives. 与营销和广告相关的员工协调准备一切与公共关系相关的广告和销售推广资料。 Assists with the preparation of the annual Marketing Business Plan, ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees. 协助营销年度预算的准备，确保总部门的目标与酒店年度预算目标和员工需求相一致。 Assists with the preparation and regular update of the Communications Departmental Budget, in close cooperation with the Director of Sales, ensuring targets are met and costs are effectively controlled. 准备并定期更新传讯部财务预算情况，与销售总监紧密合作，确保目标的完成和成本的控制。 Ensures that an organized, up-to-date filing system is maintained for all communications records. 确保所有传讯文档都得到有序的归档并更新。 Recruits, selects, motivates and develops Communications and Graphic Design employees to work following the operational, financial, administrative philosophies and willing to become multi skilled and perform multi tasks. 招聘、筛选、激励和发展合适的传讯和美术设计人员。他们必须遵循酒店的营运、财务和行政管理理念，有意成长为具有多重技能能执行多项任务的员工。 Maintains positive guest and colleague interactions with good working relationships. 发展良好的工作关系，维持与客人和同事之间的积极互动。 Ensures all employees provide a courteous and professional service at all times. 确保员工在任何时候都提供礼貌而专业的服务。

餐饮厨房部岗位：会切配或打荷的工作内容； 餐饮服务部岗位：可以和客人进行顺畅的电话沟通，介绍酒店餐饮相关产品进行销售；会电脑操作，使用办公软件管理客人档案； 员工餐厅岗位：打扫员工餐厅地面和桌面卫生； 洗衣房/制服房岗位：收捡、折叠酒店布草和员工制服；

Assists in providing food with qualified sanitation, hygiene and variety. 协助员餐厨师长，为员工提供健康/卫生/多种花样的食品。 Assists in making progress on task according to employee suggestion and opinion. 协助员餐厨师长，根据员工提出的见意和意见，积极做好改进工作。 Cuts various meats and vegetables as per established specification.  根据不同的要求，切配各种肉类和蔬菜。 Cooks foodstuff according to the menu and recipe.  根据菜单烹制食品。 Collects supplies from stores and keeps records and accounts. 从仓库领取原料并保存好记录。 Organises the storage of dry goods and vegetables. 组织干货及蔬菜的储存。 Strictly adheres to food apportionment policy to effectively control costs.  严格执行食品分摊政策以控制成本。 Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy. 保持厨房的干净整洁及严格遵守酒店的卫生标准。 Maintains the cleanliness of all kitchen equipment at all times. 始终保持厨房里所有设备干净整洁。 Reports any malfunction or breakdown of food production machine in a timely manner. 及时报告任何食品加工设备的故障。

主要职责﹣(职务的主要工作) · 履行客房服务员的职责，客房管家不在时，将承担客房部经理的工作 · 根据客房入住率，合理安排员工，并提前做好相应协助其他部门工作的准备。 · 监督客房部的员工工作，确保所有的客人和内部客户都可以享有及时而礼貌的服务 · 协调所有客房部员工及多技能员工项目证书的员工的培训 · 定期检查公共区域，确保家具、设施及设备的清洁及妥善维修 · 准备并监督任务表，确保清洁的最大有效性并保持所有公共区域的清洁卫生 · 建议酒店运营经理/工保部经理或指派相关的家具、设施及设备的维修，确保它们的清洁及妥善修理 · 保持与其他部门和上级领导的交流，确保信息畅通。 · 检查和确保客房部员工仪容仪表符合酒店标准。 · 监督洗衣操作程序，以及确保洗涤公司清洗布草、客衣和员工制服的清洁度、完好度和安全性。 · 召开定期的部门例会 · 确定并确保在现实成本情况下，实现清洁、维修、客房补给用品的最高可能性标准 · 监督外部承包商，确保合同履行（如有） · 执行并控制为员工和客人提供健康安全的客房部工作程序，如失物招领服务、房卡控制、安全与紧急程序和环保程序 ·  准备执行在紧急情况下分配的任务，如消防、断电及炸弹威胁 · 监督与以下方面相关的客房部标准与程序的执行： ² 客房清洁 ² 布草保养 ² 公共区服务 ² 随时对这些标准及培训需要给予建议性的变动 · 保持对全部客房系统的及时全面的了解 · 上下班的管理并确保有效的班次交接

保持洁净的工作环境，并上报设备故障，通知维修。 Maintain cleanliness and report deficiencies of all equipment, of the overall spa facilities 使用安全、专业的技术手法为会员和客人提供面部按摩服务。 Perform facials on members and guests using safe and professional techniques. 在每次服务完成之后，察看预约纪录确保，根据预约时间准时为客人提供服务。 Be on time for appointments and thoroughly review appointments after completing each treatment. 确保工作区域时时干净整洁。 Keep work area clean and neat at all times. 在按摩区域准备足够的按摩精油、酒精、毛巾、布单及其他必需品，且有序摆放视情况准备工具包。 Maintain an ample supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area Preparation of kits as required/needed. 与客人、会员亲切沟通并灵活应答他们的提问。 The ability to courteously interact and answer all facility related questions with members and guests. 保证所有产品必要的库存量，以提供包括面部皮肤和蜡膜护理在内的各项服务例如：皮肤护理产品、化妆棉、蒸馏水、蜡疗加热器、上蜡棒、调和碗、毛巾、布单、毯子、塑料袋和擦脸巾，根据需求准备工具包。 Maintain an ample inventory of all products necessary to perform all facials and waxing services including skin care products, cotton, distilled water, warm wax, waxing sticks, bowls, towels, sheets, blankets, plastic bags, and face cloths Prepare kits as required. 保证工作环境整洁有序，与高水准的设备设施相一致。 Maintain a neat and orderly work area consistent with the high standards of the facility. 应答所有与服务和产品相关的问题。 Answer all questions related to services performed and products used. 保持高标准的个人形象和仪容仪表，与客人保持积极互动并尊重同事。 Ensure high standards of personal presentation and grooming, positive guest interaction and respect shown to colleagues for all employees under your supervision. 以良好的工作联系，保持与客人和同事的积极互动。 Maintain positive guest and colleague interactions with good working relationships.

Assists guests with check in/ outs. 协助客人登记入住及结帐离店。 Assists guest with Business Centre services; sends faxes, types, postal service requirements. 协助客人的商务中心服务，包括发传真、打字、寄邮件等。 Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found. 遇到投诉或问题，如果不能立即找到解决的方法，则向领班/大堂副理汇报。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. 保证具有营销员的态度，并抓住酒店内的一切销售机会。 Ensures a high level of product knowledge of hotel and local area. 确保对酒店产品和当地情况的高度了解。 Ensures a high level of customer service is consistently maintained. 确保持续高水平的对客服务。 Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments. 确保将任何来自客人或其它部门的反馈及时并准确地汇报给大堂副理。 To be knowledgeable and promote/ upsells Rooms, F&B outlets and other facilities/ programmes whenever opportunities arises. 确保具有高水平的酒店产品知识，以便在机会出现是时，宣传/销售客房、餐厅及其它设施/活动。 Promotes Gold Passport programme to potential guests whenever possible. 主动向潜在客人推荐金护照计划。 To be knowledgeable with the various Airline Frequent Flyer Programmes. 熟知各种航空公司奖励计划。 Complies with the Hotel’s Policies & Procedures relating to Front Office. 遵守酒店关于前厅部的所有制度。 Is fully conversant with all aspects of the Hotel. 熟知酒店的产品知识。 Provides general information to hotel guests 向酒店客人提供资讯服务。 Assists guests in making restaurant reservations and optional tour reservations upon request. 按客人要求为客人预订餐厅及旅行服务。 Takes messages for guests. 为客人记录留言。 Conveys a general feeling of well-being and diplomacy with guests all at all times. 善于与宾客相处并随时向客人传递美好的感受。 Fully aware of all functions for the day. 熟知当日的所有酒店活动。 Has a thorough understanding of all the services offered by the Hotel. 全面了解酒店提供的所有服务。

Ensures that guests receive a speedy and efficient check in/ out. 确保客人得到快速、高效、准确的入住登记和结帐离店服务。 Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance. 确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。 Ensures that the guests’ bill are presented and collected accordingly. 确保提供给客人的帐单是正确的，以及收款也是正确的。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. 保证具有营销员的态度，并抓住酒店内的一切销售机会。 Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual. 根据部门运营手册的标准处理所有抵、离店记录。 Adheres to pre-set availability and rate controls. 遵守预先定立的可用房安排及房价控制。 Ensures a high level of product knowledge of hotel and local area. 确保对酒店产品和当地情况的高度了解。 Maintains and updates guest history and marketing database as laid down in Front office procedures. 按照前厅部的程序保持更新的客人历史及市场数据库。 Ensures a high level of customer service is consistently maintained. 确保持续高水平的对客服务。 Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel. 确保前厅部与其它部门高度的配合。 Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments. 确保将任何来自客人或其它部门的反馈及时并准确地汇报给前厅部经理及大堂副理。 To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises. 确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。 Promotes Gold Passport programme to potential guests whenever possible. 主动向潜在客人推销金护照计划。 To be knowledgeable with the various airline frequent flyer programmes. 熟知各种航空公司奖励计划。 Complies with all hotel policies relating to Front Office. 遵守酒店关于前厅部的所有制度。 Complies with all systems and procedures as laid down by the Front Office Manager. 遵守前厅部经理制定的所有系统和程序。

Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times. 协助宾客服务经理确保部门按照既定的理念顺畅运作，并始终提供礼貌、专业、快捷、灵活的服务。 Liaises with Housekeeping and other related departments on daily operations. 在日常运作中与客房部及其它部门密切配合。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found. 以礼貌、高效的方式处理客人的要求，遇到问题或投诉时，如果不能马上找到解决办法，则进行汇报，并给以迅速追踪。 Establishes a rapport with guests, maintaining good customer relationship. 与客人建立并保持良好的关系。 Ensures that the cashiering and credit procedures are strictly adhered to. 确保收银及信用卡程序被严格遵守。 Organises and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to. 与客房部配合，确保严格执行已定的清洁计划。 Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly. 确保正确处理所有客人的留言、邮件、传真及包裹。 To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements. 确保按照部门运营手册的要求为客人办理入住及离店手续。 Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information. 确保以真确的方式处理客人的信息及文件，以保守客人信息的机密性。 To ensure that guest’s room number is not given to unauthorised person as to ensure maximum security for the in-house guests. 确保不将客人的房间号提供给未被授权的人，以保证住店客人的安全。

1. Carefully plans sales calls with defined objectives. 按既定目标精心规划销售拜访。 2. Maintains detailed knowledge of hotel facilities, features and services. 熟练掌握酒店的设施、特色及服务详情。 3. Conducts extensive competitor research and maintains excellent product knowledge of the hotel. 全面调研竞争对手，熟练掌握酒店产品知识。 4. Systematically and efficiently calls on existing and potential clients within the assigned area, and reports findings and opportunities to the Associate Director of Sales. 系统高效地拜访负责区域内的现有及潜在客户，并向销售副总监汇报调研结果与业务机会。 5. Pre-qualifies and targets major companies and government departments using the catering database, and develops appropriate and effective sales strategies to increase the hotel’s market share. 利用宴会数据库筛选并锁定重点企业与政府部门，制定有效销售策略以提升酒店市场份额。 6. Ensures a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communications. 通过直销、电话及书面沟通，提升酒店曝光度与知名度。 7. Professionally conducts routine telemarketing activities to identify new business opportunities. 专业开展日常电话销售工作，发掘新的业务机会。 8. Meets and greets VIP guests upon arrival and departure. 迎送贵宾客人。 9. Conducts regular market surveys and competitor research. 定期开展市场调研与竞品调研。 10. Plans and makes sales trips to current and potential client companies and government departments to explore new catering business opportunities. 计划并拜访现有及潜在的企业与政府客户，开拓新的宴会业务机会。 11. Entertains and conducts site inspections for company representatives, government officials and delegates whenever required. 按需要接待、宴请企业代表、政府官员及代表团，并安排参观酒店场地。 12. Establishes strong contacts to source information on corporate and government functions and events. 建立稳固人脉，搜集企业及政府活动、宴会相关信息。 13. Implements all catering sales action plans for the responsible areas as outlined in the marketing plan. 根据市场计划，执行负责区域内的所有宴会销售行动计划。 14. Achieves monthly and annual personal targets and catering sales revenue. 完成月度及年度个人目标与宴会销售收入指标。 15. Liaises and works closely with relevant operational departments to ensure guests’ requests and expectations are met. 与各相关运营部门紧密沟通协作，确保满足客人需求与期望。 16. Gathers guest comments and provides feedback to the F&B department (kitchen and service teams) to ensure product and service quality meets guest requirements and expectations. 收集客人意见并反馈给餐饮部（厨房及服务团队），确保产品与服务质量符合客人要求与期望。

Cuts various meats and vegetables as per established specification. 根据不同的要求，切配各种肉类和蔬菜。 Cooks foodstuff in quantities according to menu and number of persons to be served. 根据菜单和客人的数量来烹制食品。 Collects supplies from stores and keeps records and accounts. 从仓库领取原料并保存好记录。 Organises the storage of dry goods and vegetables. 组织干货及蔬菜的储存。 Prepares food that is consistent in quality, and reflects the style of the outlet concept. 一贯向客人提供高品质并展现餐厅理念的食物。 Strictly adheres to the food apportionment policy to control costs. 严格执行食品分摊政策以控制成本。 Strictly adheres to the methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. 严格遵照食品准备及制作方法、分量和装饰的要求，以确保食物是按预先设计而制作的。 Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy. 保持厨房的干净整洁及严格遵守酒店的卫生标准。 Maintains the cleanliness of all kitchen equipment at all times. 始终保持厨房里所有设备干净整洁。 Reports any malfunction or breakdown of food production machine in a timely manner. 及时报告任何食品加工设备的故障。

Carries out and supervises the regular Guestroom Servicing Programme according to the established schedule. 根据进度表开展有序的客房维修程序并监督之。 Supervises all maintenance activities to ensure the “Primary Plant” provides continuous and consistent utilities required for operations. 监督全部维护保养工作，确保主机房按照营业要求持续不断的有效运作。 Assists in ensuring the control, verification, storage and utilization of all fuel deliveries to the premises are carried out as per the established Policies & Procedures. 确保所有燃料提前运抵，合理控制、贮存和使用，并建立相关的政策程序。 Assists in preparing weekly work schedules in accordance with workload and priorities incoordination with Engineer. 与工程部工程师沟通，协助准备周的工作时间表以协调工作量的分配。 Inspects designated Engineering areas ensuring proper functioning of equipment, cleanliness and high housekeeping standards. 检查工程部区域，确保设备的正常功能、清洁状况并高于房务部的要求。 Supervises and carries out special projects. 监管并跟进特殊项目。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. 确保所有要求的维护保养工作准时完成，尤其关注与顾客密切相关的工作。 Participates and contributes in discussion related to modifications of equipment when required. 有必要时积极参与设备维修事宜的讨论。 Maintains the engineering store and keeps close control on consumption of material and inventory. 确保工程部储物室的物资存货充足，并严格控制其使用。 Prepares orders for spare parts as to maintain the par stock for emergency requirements. 协调并制作备用零件订单以应对紧急维修并确保有充足的零件。 Submits request to the Engineering Manager for the purchases of parts and consumables. 制做零件和使用品的采购清单，提供给工程部经理以保证不断货。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. 密切控制所有有效消耗，确保酒店所有部门能源的合理利用。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. 监控所有设备效能，建议节能的方法以减少消耗。 Personally supervises all hazardous work and ensures all safety regulations are being strictly observed by all employees. 亲自监控所有有危险的工作，确保雇员在安全的程序下操作。 Provides Engineering assistance for all special requests from other operation departments as per approved function request sheets. 根据核准的功能请求表，安排人员协助其它部门的特殊要求。 备注：该岗位需要有焊工证，具备厨房设备维修的技能

1.负责且落实餐厅销售管理工作，配合酒店各项营销策略的实施； 2.执行上面下达的各项任务，完成上级下达的销售任务; 3.参与制定销售计划并落实实施，开辟新的合作渠道，开拓新客源; 4.收集市场信息及行业动态； 5.负责协调餐厅与客户关系，处理客户的咨询和投诉及回访; 定期随访客户； 6.对销售过程进行有效的日常管理，监督销售指标的完成进度； 8.在餐厅营业时间段内积极协助餐厅的日常运营工作。

1、在餐厅提供顺畅、有效的服务，确保这些服务达到凯悦标准； Provides fluent and efficient service in accordance with Hyatt standard.  2、在服务的时候可以向客人推荐菜单，回答相关的要求并根据食物和饮料给客人一些建议； Gives recommendation on service and responds guest Food and Beverage request as well as provides suggestion.  3、根据顺序和程序为客人安排座位，点单并服务食物和饮料； Assigns seats to guest according to subsequence and procedures, takes order of food and beverage. 4、努力使我们的客人满意，让他们能经常光顾餐厅； Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.  5、为客人点单和上菜，要避免不必要的延误； Takes food order and delivers foods to avoid unnecessary delay. 6、掌握关于餐厅菜单和酒单的知识； Has thorough knowledge of menus and wine list.  7、促销菜单并说服客人选择价格较高的食物以增加总收入，例如：汤，饮料，沙拉，甜点，等等； Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.   8、向餐厅经理/副经理报告任何困难或问题，以便于找到解决方法或是下一步的行动； Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action.  9、确保摆台是根据要求以及运作的需要； Ensures table setting to accord to standard and operational requirement.  10、确保所有的桌子都是干净的并在每桌吃完后重新收拾； Ensures that all tables are clean and tides up after dining over.  11、要准确的为客人做预定并确定用餐的人数； Makes reservation accurately to customers and confirms dining pax.  12、确保摆台是根据要求以及运作的需要； Ensures table setting to accord to standard and operational requirement.

 Implements local accounting procedures to ensure compliance with the local government regulations, after approval from the area/ corporate offices. 经区域办公室批准,执行当地的会计程序和符合地方政府规则的操作。  Prepares, supervises, scrutinizes and approves monthly journal entries, balance sheet and income statement. 负责编制、监督、审核月度记账凭证、资产负债表及利润表，并完成最终审批。  Prepares and interprets the financial statements and reports for the Hotel. 为酒店准备而且解释财务报表和报告。  Submits monthly reporting package on a timely basis. 及时提交每月的报告表。  Audits the accounts, records and transactions of the Hotel, aided by the ongoing efforts to streamline internal control procedures. 审核酒店的帐户、记录和交易，使内在的控制程序流畅。  Reviews the monthly bank reconciliation statements. 检查每月的银行账务。  Scrutinizes the monthly financial reports, to investigate unusual variations and to prepare comments to be attached to the report. 仔细检查每月财务报告, 调查不寻常的变化而且准备要附上到报告的意见。  Verifies the prepaid expenses, deferred charges are up-to-date and in agreement with the books. 核实预付费用、递延支出的记录及时准确，且与账面数据保持一致。  Administers and controls cash management which includes investing in time deposits in banks approved by area office and the Owning Company, as well as obtaining other banking facilities whenever necessary. 负责现金管理的运营与管控，包括在区域办公室及业主公司核准的银行办理定期存款投资业务，并在必要时申请其他银行金融服务。  Understands Hyatt International’s and the country’s tax obligations, using the assistance of locally appointed Auditors or Tax Experts. 了解凯悦国际的和国家的交税义务, 使用地方性指定的审计官或税专家的帮助。  Assists the General Manager, Division Heads and Department Heads in the compilation of forecasts covering all activities of the Hotel. 协助总经理、各部门总监和分部门经理做好酒店预测工作。  Assists the General Manager in the preparation of Capital Expenditure Authorization Request. 协助总经理编制资本支出审批申请。  Assists the General Manager and Division Heads in the compilation of the annual Business Plan. 协助总经理和各部门总监制定年度商务计划。  Ensures that each section of the Finance Department is managed efficiently, maximising utilisation of technology. 确保财务部门各板块高效运营，实现技术利用效率目标。  Ensures that the physical inventories of all supplies and operating equipment are being taken on a monthly and a quarterly basis respectively. 确保各类物料每月盘点、运营设备每季度盘点，完成实地库存核查。  Implements all necessary control in order to safeguard the assets of the Hotel and to maintain records for the fixed assets, operating equipment, supplies and inventories. 落实各类必要管控措施，保障酒店资产安全，建立并维护固定资产、运营设备、物料及库存的台账记录。  Reviews the reports compiled by Cost Auditor and liaises with the Materials Manager to ensure proper procedures and control of inventories. 审核成本审计师编制的报告，与物料经理协作，确保库存管理的流程合规、管控到位。  Knows all terms and conditions of the Management agreement and ensures that they are adhered to. 熟知管理协议所有条款，确保协议内容得到严格遵守。  Monitors requirements set out in the Management agreement checklist. 跟进管理协议核查清单中列明的各项要求落实情况。  Keeps and safeguards all contracts, leases, insurance policies and all legal and financial documents. 妥善保管并封存所有合同、租赁协议、保险单及各类法律、财务文件。  Obtains the requisite licenses for foreign exchange dealing, imports, liquor, tobacco, entertainment and so forth from the appropriate regulatory authorities. 向相关监管机构申领外汇交易、进口、烟酒、娱乐等经营所需的各类许可证件。  Administers Hyatt and local insurance matters in conjunction with Hyatt International’s and locally appointed insurance agents. 协同凯悦国际及本地指定保险代理，处理凯悦集团及酒店本地的保险相关事宜。  Liaises with Hyatt International’s and hotel appointed legal consultants for all legal matters. 就所有法律事务，与凯悦国际及酒店指定的法律顾问对接沟通。  Administers the Information Systems section and ensures that the Hotel computer system and its software are fully utilised, well safeguarded, properly maintained and all licenses are up-to-date. 负责信息系统板块管理，确保酒店计算机系统及配套软件得到充分利用、妥善防护与规范维护，且所有软件授权均在有效期内。  Administers credit and collection procedures that have been established by the General Manager with the concurrence of the area/ corporate offices. 执行经总经理制定、并获区域/集团办公室核准的信用管理及账款催收流程。  Liaises with both internal and external auditors in compliance with the Hotel requirements. 配合酒店运营要求，与内、外部审计师开展对接协作。  Assists the General Manager in the compilation of all the department’s written Policies & Procedures into the Hotel’s own in-house policy manuals. 协助总经理将各部门书面规章制度整合编制为酒店内部政策手册。  Signs bank checks jointly with the General Manager of those banks designated by the area office and the Owning Company. 与总经理联签区域办公室及业主公司指定合作银行的银行支票。  Signs all contracts (other than sales contracts with a duration of less than one year) jointly with the General Manager, ensuring all terms are in compliance with local law, management agreement, HIC policies and sound commercial judgments. 与总经理联签所有合同（期限不足一年的销售合同除外），确保所有条款符合当地法律、管理协议、凯悦国际集团政策及合理商业判断。  Approves all disbursements vouchers, expenses claims after ascertaining that all necessary documents are attached, processed and certified for receipt of merchandises or services both in quality, quantity and prices. 审核所有付款凭单、费用报销申请，确认附件材料齐全、流程审批完毕，且所收商品或服务在质量、数量、价格方面均核验无误后予以批准。  Approves all purchases in view of availability of funds, necessity and the budget. 根据资金存量、实际经营需求及预算安排，审批所有采购事项。  Receives daily the receipts of bank deposits and verifies against General Cashier’s Summary of Receipts. 每日收取银行存款回单，并与总出纳的收款汇总表进行核对确认。  Ascertains the daily receipts are deposited on the next succeeding day. 确定每日的收据成功的在当天被存放。  Watches daily the adequacy of bank balances and reports in writing as to any anticipated cash deficiency to the General Manager, with a copy to area office. 确保酒店当日营收于次日足额缴存银行，每日监控银行账户余额充足性，若预判将出现现金短缺，书面上报总经理并抄送区域办公室。  Examines and approves daily manual and computer records. 审核并批准每日手工账务记录及系统账务记录。  Ensures all travel agents’ commissions are paid promptly. 确保旅行社佣金及时足额支付。  Spot checks prescribed foreign exchange transactions, ensuring procedures are correctly adhered to. 对指定外汇交易开展抽查，确保相关操作流程得到严格执行。  Examines daily costing reports. 每日审核成本报表。  Examines and approves all payroll hiring, status changes and terminations. 审核并批准所有员工入职、岗位变动及离职的薪资相关手续。  Ascertains that all taxes, contributions, licenses, interest and Management fee are paid when due. 确保各项税金、社保公积金、许可证费用、利息及管理费均按时足额缴纳。  Arranges monthly section meetings for operation review. 每月组织部门会议，开展运营工作复盘与分析。  Ensures that all keys control and issuance procedures are correctly applied and adhered to. 确保酒店所有钥匙的管控、领用流程得到规范执行与严格遵守。  Recommends to the area office improvements in accounting and internal control. 向区域办公室提出会计核算及内部控制体系的优化建议。  Examines and approves all payroll hiring, status changes and terminations. To ensure that all overtime reports are submitted to the General Manager for approval. 审核并批准所有员工入职、岗位变动及离职的薪资相关手续；确保所有加班报表均提交总经理审批。

工作职责： 1. 制定并组织实施公司整体销售战略，完成年度销售目标。 2. 负责销售团队的建设、管理与绩效考核，提升团队业务能力与作战效率。 3. 深入分析市场动态与客户需求，优化销售策略与业务模式。 4. 维护重点客户关系，推动重大项目的商务谈判与合同签订。 5. 协同市场、产品、运营等部门，推进跨部门协作，提升客户转化与满意度。 6. 定期提交销售数据分析报告，为管理层决策提供支持。 任职资格： 1. 本科及以上学历，市场营销、工商管理或相关专业优先。 2. 具备8年以上销售工作经验，其中至少3年团队管理经验，3年团队管理经验，有行业资源者优先。 3. 熟悉销售全流程管理，具备优秀的市场洞察力与商业谈判能力。 4. 具备较强的领导力、沟通协调能力及抗压能力，能适应出差。 5. 诚实守信，具备良好的职业操守和团队合作精神。

Ensure that all reports required by the relevant department are completed by the specified date. 确定所有的付款和报销都有必要的附件支持, 确保所有的收货及付款符合政策流程。 Check daily cashier reports from the General Cashier and ensure daily cash receipts are deposited in the bank within the specified time. 检查总出纳每日的收银员报告，并确保每日的现金收入在规定时间内存入银行。 Ensures all the inter-hotel accounts are properly maintained. 确保所有的酒店银行帐户正常运行。 Ensures all general ledger accounts are maintained and recorded. 确定所有的总账帐户被维护且被正确记录。 Ensures that all sub-ledgers agree with general ledger. 确保所有的明细账科目与总账科目保持一致。 Checks and verifies all monthly journals prepared by subordinates. 审核所有岗位的系统抛帐被正确记录。 Ensures monthly journal entries are prepared and posted correctly. 确保每月月结凭证正确的抛入系统，并妥善保存。 Verifies all bank reconciliation statements are prepared accurately . 确保每月银行余额调节表正确。 To assist in the preparation and submission of statements, and timely submit them according to the prescribed time. 协助每月财务报表的编制和报送工作，按规定时间及时报送。 Assists in the preparation of Returns and special statistical reports as assigned by the Assistant Director of Finance. 协助和帮助财务副总监 准备所分配的回返和特别的统计报告。 Ensures all journals and related financial reports are properly filed for future reference. 确定所有的记录和相关的财务报告适当地被批准以用于将来的叁考。 Complete the tax declaration within the specified time every month, and submit it for review in time. 每月在规定时间完成税务申报，并及时提交审核。 Cooperates, coordinates and communicates with other departments in matters concerning accounting related matters and internal control. 就财务相关事宜和内部控制事宜与其他部门进行合作、协调和沟通。

指导和协调进行信用调查和收集客户欠款的活动或工作。 Directs and coordinates activities or works engaged in conducting credit investigations and collecting delinquent accounts of customers. 负责调查和核实申请信贷的潜在客户的财务状况和声誉，准备证明结果的文件，并建议拒绝或批准申请。 Assigns responsibility for investigating and verifying financial status and reputation of prospective customers applying for credit, preparing documents to substantiate findings, and recommending rejection or approval of applications. 建立客户账户的信用限制。 Establishes credit limitations on customer account. 指定负责调查欺诈案件和可能的法律行动，以及收集无价值的支票和拖欠的票据。 Assigns responsibility for investigation of fraud cases and possible legal action and collection for worthless checks and delinquent bills. 审核收集报告，以确定收集的状况和余额，并评估当前收集政策和程序的有效性。 Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures. 审计拖欠帐户被认为是不可收回，以确保努力已采取之前，分配坏账状态的帐户。 Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account. 与包括公司分支机构和信用卡公司的人员在内的其他人协调，以交换信息和更新控制。 Coordinates with others, including personnel in company branches and credit card companies, to exchange information and update controls. 报告可能影响客户信用状况的不利信息，以便及时采取行动。 Reports unfavourable information which may affect a customer’s credit standing so as to allow timely action. 分析应收账款余额的趋势或支付模式的重大变化，并为总经理每月的信用会议总结主要的收款问题。 Analyses trends in Accounts Receivable balances or significant changes in payment patterns and to recap major collection problems for the General Manager’s monthly credit meetings. 了解并遵守凯悦和酒店的信用政策，并协助建立和编制正式信用手册中所有职位的清晰和明确的信用程序。 Knows and observes the credit policies of Hyatt and the hotel and to assist in establishing and compiling clear and well defined credit procedures for all positions in a formal Credit Manual. 每天检查酒店内客人的余额是否超出了酒店的限额，以便与客人保持适当的联系。 Checks daily whether in-house guest balances exceed the house limit for appropriate follow up with the guests. 跟进收到的退货支票，信用卡退款，帐户，逾期费，保证不出席。 Follows up on collection of returned checks, credit card charge backs, skipper accounts, late charges, guaranteed no-shows. 调查有争议的费用，并跟踪城市分类客户提出的问题。 Investigates disputed charges and follows up on queries raised by City Ledger customers. 处理所有内部客人的信用申请。 Handles all credit requests from in-house guests.