需英文可流利沟通。 岗位职责 1、 熟悉酒店一切规章制度、服务标准和规程。 2、 与宾客保持良好的工作关系，适时了解宾客需求并及时准确地反映到相关部门。 3、 与同事和其他部门保持良好的工作关系。 4、 熟悉酒店的各种服务设施的位置、经营特色和营业时间。 5、 掌握酒店的各种大型会议、宴会及其他重要活动的情况，了解本市交通、商业、旅游、气象、风俗等基本情况以满足客人的问讯要求。 6、 按照服务规程做好留言及查询工作。 岗位要求 1、大专以上文化程度，英语会话流利。 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。 4、熟知本市交通旅游、文化、风俗、美食、娱乐等到信息。 5、相貌端正，身体健康

岗位职责 ⒈实施工作标准和服务程序，督促员工严格履行其岗位职责。 2.根据营业情况，对服务员进行工作任务分配，确保提供优质服务。 3.与宾客和厨房保持良好的工作关系，及时向经理和厨师长反馈宾客对食品，服务方面的信息，不断提高餐饮产品和服务的质量。 4.了解客情，亲自为重要宾客服务。 5.处理餐厅里发生的问题和宾客的意见，并及时向经理汇报。 6.定期检查，清点餐厅的设备、餐具、布草等物品，将结果汇报给经理。 岗位要求 1.大专以上学历或同等学历，2年以上服务员工作经历，能用一门外语进行对客服务。 2.有一定的组织和管理能力，具有熟练的餐饮服务技能。 3.热爱本职工作，工作勤勤恳恳，认真负责。 4.身体健康，仪表端庄。

工作职责： 根据品牌标准，制作酒店和市场推广的宣传印刷品和设计。 所有的设计都必须有一个时间进度表，以便有足够的时间进行校对并由高级管理人员批准。 为市场销售部提供所有宣传品和广告的设计方面的技术支持。 与市场传讯经理合作，确保所有的创意和设计是符合品牌标准。 负责酒店所有的照片和视频的拍摄和编辑工作。 管理酒店图像数据库包括官方酒店照片和活动照片等，用于酒店推广。 在设计工作上学习并经常更新创意趋势及相关信息。 妥善保管、节约使用各种美工工具、材料和设备。 这是一个豪华酒店、度假酒店或大型旗舰酒店的市场销售职位，拥有大量的餐饮、宴会和/或会议设施. 此角色的性能应该通过以下关键指标进行度量。 每年设定关键绩效目标（根据IHG政策） 按照标准操作程序中的指示合规处理 任职资格： 较强的平面设计及线上营销方面的知识。 较强的时间管理技巧，能够处理多重任务。 熟练使用Microsoft办公软件、电脑平面设计、相片处理和印刷编辑软件。 平面设计或相关专业的学士学位/大专学历。 至少1年相关工作经验。

工作职责： 协助市场传媒经理 / 总监制定和执行酒店的年度电子商务运营计划。 协助市场传媒经理 / 总监维护与各大 OTA 平台、社交媒体电商渠道的合作关系，优化平台入驻策略，提升平台排名和曝光率。 通过策划线上专题活动、撰写产品推广文案、优化详情页等方式，提高线上产品的吸引力和转化率，增强用户对酒店线上品牌的认知度。 协助市场传讯经理/总监管理酒店的市场活动，包括预算，客人名单、议程/计划、媒体参与、摄影/视频及礼品。 负责线上订单的跟踪与管理，协调处理订单异常情况，与客服团队协作提升客户满意度。 管理IHG酒店HCM内容管理系统，更新文字和图像，优化内容质量并最好地呈现品牌标准。 管理酒店图像数据库包括官方酒店照片和活动照片等，用于酒店推广。 协助市场传讯经理/总监管理酒店社会化媒体平台，支持策略性促销活动，建立酒店客户数据库。 关注竞争对手的知名度及推广活动并协助市场传讯经理制定策略时充分利用信息。 任职资格： 展示与客户，员工和第三方之间互动与表述的能力，充分诠释酒店，业主公司、品牌和IHG。 较强的时间管理技巧，能够处理多重任务。 较强的中英文书写表达技巧。 熟练使用所有的Microsoft办公软件。 市场营销、大众传播、媒体或相关专业的学士学位/大专学历。 1年以上同岗位工作经历

工作职责 人力资源总监将负责推动人力资源各项计划，如招聘雇佣、薪酬、福利、员工关系和培训项目，确保酒店团队成员的行为合规。您还将致力于创建积极向上的团队文化，同时确保酒店宾客获得独特的体验，为品牌注入活力。此外，您还需为酒店总经理和领导团队提供人力资源相关的辅导。 员工团队 制定促进团队协作的计划，为所有团队成员营造积极的工作环境。支持并管理年度员工满意度调查。 为经理级别的员工提供人力资源原则方面的教育和培训，提高产出和绩效。 欢迎新团队成员，并为其提供入职培训。 负责维护并更新所有员工的档案与记录，确保所有信息准确无误。 确保遵守招聘标准和适用的法律法规与外部各方建立良好的关系。 计划和分配人力资源部员工的工作。根据酒店或公司的规定和政策，对员工工资、工作规程或其他与人力资源相关的事务提出的建议或初拟方案。 宾客体验 运用创新方法来激励、鼓舞员工为宾客提供独特体验。 主动与宾客互动，听取反馈，建立良好关系，以便了解员工提升宾客满意度的渠道。 与部门经理协作共同制定各类举措，以达到服务标准并持续提升宾客体验。 财务回报 协助制定人力资源预算并按预算开展。 监管员工编制与人力配置标准以管理成本。 降低因雇佣关系引起的财务风险。 了解并分析本地薪资福利水平，确保酒店提供的待遇具有同业竞争力。 企业责任 提升酒店与品牌在本地的知名度，鼓励员工积极参与本地社区活动。 确保遵守相关劳动法规及酒店或公司的政策与流程对工作中发生的问题进行调查和研究，了解事实情况，及时发现对酒店或公司可能造成危害的潜在风险，并通过各类员工关系项目来推动问题的解决。 收集并管理离职面谈、人员流动统计、旷工报告等数据，分析人员变化趋势、培训需求和存在的管理问题若酒店有工会组织，可能需要管理劳工关系事务，并代表酒店参与相关问题的调停、仲裁及合同协商工作。

1.利用提供的工具（即 IBP）并依照洲际酒店集团的规范，以日历的形式对以下信息进行维持、更新和分享：外部活动、竞争对手价格情报、平均房价的渗透率（RGI）、商业客户的抵店和消费习惯、流失报告、会议空间分配、揽客率（与餐饮经理一起）、总体的和按帐户的（对于预订者而言）忠诚度计划渗透率，系统以及通过渠道、细分市场和客户得到的客房或非客房收益的趋势。 2.了解酒店效益的组成部分，并以此对来自当地客户和群体的业务进行评估，以便为将来的定价和谈判提供数据。 3.监测竞争对手对所有创收部门的定价，了解当地市场动态和需求群体，并就酒店的定价和市场综合策略向客房收益工作组提供适当的建议。 4.每周与总经理、市场销售总监、预订经理、前厅经理、餐饮经理一起开价格和销售策略(收益)会。 5.协助召开客房收益会议（由总经理主持），并撰写会议所需的报告和分析材料，在会议室的墙上展示主要数据和趋势等。 6.通过分析历史数据和当前文件，监测并决定功能厅、客房和餐饮场所的需求周期。负责跟踪和分析场所预订速度和团组入住情况，对团组入住以及客人不承认预订或改变主意的情况进行处理。 7.审批并执行一晚 9 间客房以上的团队销售策略，并与销售总监或餐饮总监就团组和会议的定价问题进行合作。 8.每天对收入系统的使用情况进行管理，包括负责收益底线的操作和每日清单结余。如果没有安装收入管理系统，则应负责开关假日预订系统。 9.为酒店团队提供收益系统的功能和升级的培训并予以支持。管理所有渠道（中央预订系统、全球酒店预订系统、互联网直接和间接銷售系统），包括并不仅限于房间类型和销售策略。负责确保遵守互联网价格保证规定，并按照洲际酒店集团的标准和规定对第三方分销商进行管理。 10.对 IBP 实施监控，确保遵守所有 IBP 规则和标准程序。為年度预算提供所有与业务的收益相关的建议。在收入基础上对各部门的人员需求水平进行中期预测。 11.与区域收益经理一起对所有创收部门进行年度收益管理审计。 12.向预订部和前厅部就向上销售和谈判技巧提供技术支持。 13.支持所有与市场调研和运营相关的特殊项目（资源策划、成本核算、关键绩效指标等）收益系统包括中央预订系统即假日预订系统、收益管理系统（HIRO/IDEAS）和一部分酒店管理系统。

工作职责：Produces food of high quality according to standard recipes 按照标准菜谱制作高质量的食品Assists with the preparation, presentation, decoration and storage of all foods.协助进行菜品的制作、装盘、装饰和存储工作。Communicates politely and display courtesy to guests and internal customers与客人和内部客户礼貌、友好的交流。Provides direction to the Kitchen helpers, including Cooks, Kitchen Attendants and Stewards指导厨房帮手，包括厨师、厨房服务员和管事的工作。Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information 与上级交流疑难问题，客人或内部客户的意见以及其它相关信息。Establishes and maintains effective employee working relationships与员工建立并保持良好的工作关系。Attends and participates in daily briefings and other meetings as scheduled按计划参加并参与每日例会及其它会议。Attends and participates in training sessions as scheduled按计划参加培训活动。Prepares in advance food, beverage, material and equipment needed for the service事先准备服务所需的食品、饮料、材料和设备。Cleans and re－sets his/her working area清洁并整理工作区域。Implements the hotel and department regulations, policies and procedures including but not limited to:实施酒店和部门的规定、政策和工作程序，包括但不限于： House Rules and Regulation酒店的规则和规定Health and Safety健康和安全Grooming仪容Quality质量Hygiene and Cleanliness 卫生和清洁Performs related duties and special projects as assigned执行被分派的相关任务和特殊项目。任职资格：.Required Skills –技能要求 Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。Food service permit or valid health/food handler card as required by local government agency.食品服务许可或当地政府规定的有效的卫生或食品上岗证。Problem solving and training abilities.解决问题和培训的能力。 Qualifications –学历Diploma or Vocational Certificate in Culinary Skills or related field.餐饮技能或相关专业的大专或职业证书。 Experience –经验 2 years experience as a cook or an equivalent combination of education and experience.2年厨师工作经历或与此相当的教育和相关工作经验结合的背景。

工作职责：Produces food of high quality according to standard recipes 按照标准菜谱制作高质量的食品Assists with the preparation, presentation, decoration and storage of all foods.协助进行菜品的制作、装盘、装饰和存储工作。Communicates politely and display courtesy to guests and internal customers与客人和内部客户礼貌、友好的交流。Provides direction to the Kitchen helpers, including Cooks, Kitchen Attendants and Stewards指导厨房帮手，包括厨师、厨房服务员和管事的工作。Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information 与上级交流疑难问题，客人或内部客户的意见以及其它相关信息。Establishes and maintains effective employee working relationships与员工建立并保持良好的工作关系。Attends and participates in daily briefings and other meetings as scheduled按计划参加并参与每日例会及其它会议。Attends and participates in training sessions as scheduled按计划参加培训活动。Prepares in advance food, beverage, material and equipment needed for the service事先准备服务所需的食品、饮料、材料和设备。Cleans and re－sets his/her working area清洁并整理工作区域。Implements the hotel and department regulations, policies and procedures including but not limited to:实施酒店和部门的规定、政策和工作程序，包括但不限于： House Rules and Regulation酒店的规则和规定Health and Safety健康和安全Grooming仪容Quality质量Hygiene and Cleanliness 卫生和清洁Performs related duties and special projects as assigned执行被分派的相关任务和特殊项目。任职资格：Required Skills –技能要求 Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。Food service permit or valid health/food handler card as required by local government agency.食品服务许可或当地政府规定的有效的卫生或食品上岗证。Problem solving and training abilities.解决问题和培训的能力。 Qualifications –学历Diploma or Vocational Certificate in Culinary Skills or related field.餐饮技能或相关专业的大专或职业证书。 Experience –经验 2 years experience as a cook or an equivalent combination of education and experience.2年厨师工作经历或与此相当的教育和相关工作经验结合的背景。

工作职责：Produces food of high quality according to standard recipes 按照标准菜谱制作高质量的食品Assists with the preparation, presentation, decoration and storage of all foods.协助进行菜品的制作、装盘、装饰和存储工作。Communicates politely and display courtesy to guests and internal customers与客人和内部客户礼貌、友好的交流。Provides direction to the Kitchen helpers, including Cooks, Kitchen Attendants and Stewards指导厨房帮手，包括厨师、厨房服务员和管事的工作。Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information 与上级交流疑难问题，客人或内部客户的意见以及其它相关信息。Establishes and maintains effective employee working relationships与员工建立并保持良好的工作关系。Attends and participates in daily briefings and other meetings as scheduled按计划参加并参与每日例会及其它会议。Attends and participates in training sessions as scheduled按计划参加培训活动。Prepares in advance food, beverage, material and equipment needed for the service事先准备服务所需的食品、饮料、材料和设备。Cleans and re－sets his/her working area清洁并整理工作区域。Implements the hotel and department regulations, policies and procedures including but not limited to:实施酒店和部门的规定、政策和工作程序，包括但不限于： House Rules and Regulation酒店的规则和规定Health and Safety健康和安全Grooming仪容Quality质量Hygiene and Cleanliness 卫生和清洁Performs related duties and special projects as assigned执行被分派的相关任务和特殊项目。任职资格：.

FINANCIAL RETURNS财务回报 ·Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures   根据洲际酒店集团的业务发展标准操作流程，验证所分配客户的潜力，并制定客户计划 ·Develop the assigned account portfolio to meet set goals and maximise profitability  开发指定的客户组合，以满足设定的目标和最大化的利润 ·Gather information on current and prospective clients / contacts to generate incremental business  收集当前和潜在客户/联系人的信息，以产生增量业务 ·Maintain effective control of sales expenses  保持对销售费用的有效控制 PEOPLE 团队 ·Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures  使用客户互动和公开可用的工具来监控竞争对手的活动，因为它涉及到酒店和客户组合，并根据酒店流程与关键利益相关者共享相关信息 ·Provide feedback to management on changing market conditions, including competition and market trends  向管理层提供市场情况的反馈，包括竞争和市场趋势 ·Involve Director of Sales where appropriate on sales calls and sales meetings  适当时让销售总监参与销售电话和销售会议 ·Communicate to his/her superior any issues encountered and other relevant information  与他/她的上级沟通遇到的任何问题和其他相关信息 ·Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required  根据需要参加或参与培训、每日简报和其他会议 ·Where applicable, supervise, manage and train Business Development Executives and Business Development Coordinators in carrying out their responsibilities  在适当的情况下，监督、管理和培训业务开发主管和业务开发协调员，使其履行职责 GUEST EXPERIENCE 宾客体验 ·Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff  在自己的客户组合中建立关系网，与关键决策者和其他相关人员建立关系 ·Conduct client meetings as well as planning and coordinating site introduction tours and inspections  组织客户会议，规划和协调现场介绍和检查 ·Handle and manage clients’ queries or issues   处理和管理客户的查询或问题 ·Be proactive and responsible for the follow up of new sales leads to enhance guest experience  积极主动地跟进新的销售线索，提高客户体验 ·Develop and maintain contact with business generators (MICE Planners; travel agents; etc.)  开发和维护与业务生成器的联系(MICE Planners; travel agents; etc.) RESPONSIBLE BUSINESS 企业责任 ·Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes  确保所提供的销售系统中所有相关活动的准确记录(i.e. Delphi; Opera; etc.) 以供日后参考及管制之用 ·Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action  更新账户和联系人资料，附加账户计划，确保行动的“实时”信息 ·Develop awareness and reputation of the hotel and the brand in the local community.  提高酒店和品牌在当地社区的知名度和声誉 ·Perform other duties as assigned.  完成分配的其他任务

工作职责 ·         Directs the work assignments of the assigned area to Room Attendants and other non supervisory person personnel. ·         负责給员工分配工作任务和其他员工分配工作任务 ·         Identifies training needs and ensures departmental training plans are successfully implemented. ·         确认培训需求和保证部门的培训能够得到很好的贯彻执行 ·         Provides support to front line personnel, so they can deliver the highest level of outstanding guest service possible. ·         给一线的员工以支持和鼓励，以便其能向客人提供更好的优质的服务 ·         Assists in personnel matters such as evaluating and counseling. ·         帮助员工，如员工评估和员工的生活等方面 ·         To ensure good interdepartmental communication, network and teamwork. ·         确保有个好的沟通环境和好的团对建设 ·         Ensures that Housekeeping personnel are familiar with PA facilities for the purpose of assisting guests ·         保证所有员工熟悉PA内的所有设施设备，以便给客人提供更好的服务 ·         Maintains open channels of communication with the Assistant Housekeeper on all matters affecting the Housekeeping, Front Office, Engineering and Laundry Department. ·         在能够影响部门与前台，工程部和洗衣房的关系等方面的事务要能够与助理管家有着很好的沟通渠道 ·         Conducts regular meetings within assigned area. ·         给员工开例会 ·         Follow up the pest control and plants in PA ·         跟进酒店的虫害和植物管理 ·         Ensure that the dilution of all cleaning chemicals is carried out according to the procedures. Check the safety of the working condition and maintenance of the equipments. ·         保证所有清洁剂按照要求使用，检查员工的工作安全问题和维护清洁机器设备 ·         Inspects all hotel all public area on a daily basis to ensure that all furnishings, facilities and equipment are in good repair as per HICPJ standard. ·         每日检查自己所负责的公共场区域并保证酒店公共区域家私，设施设备是完好的符合酒店标准的 ·         To ensure guest requests are met and company policies and standard procedures are implemented and maintained. ·         保证客人的需求是符合要求的，并且要保证所提供的服务是按照标准去来完成的 ·         Inspects guest and public area on daily basis to ensure that all furnishing, facilities, and equipment are clean and in good repair report findings to the Executive Housekeeper. ·         每日检查所有公共区域，餐厅，会议室，客用洗手间，后区等以确保所有家私和设施设备是完好的，若发现有任何问题及时向行政管家报告 ·         To inspect daily VIP meeting and dining place and to spot check meeting rooms or dining place of the VIP guests. ·         检查当日所有VIP会议和其用餐的地方 ·         Receive and investigate queries and complaints from Hotel guests, Management and F&B, then report to Executive housekeeper. ·         接收并调查来自客人；管理层和餐饮的有关清洁问题和投诉并向行政管家报告 ·         Maintains appropriate standards and discipline for dress, hygiene, uniform, appearance, posture and conduct of Housekeeping personnel. ·         在仪容仪表和礼貌礼节方面要有一个正确的标准和制度，并以此来督导员工 ·         Monitors and controls Housekeeping tasks, such as lost and found, key control, security and emergency procedures, that help maintain the health and security of personnel and guests.. ·         监督和控制客房部的工作，如在失物招领，钥匙控制，安全和紧急事件的处理的方法，以保证客人和酒店员工的人身财产的安全 Required Skills – 技能要求 ·         Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·         拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·         Able to speak, read and write English ·         具有说，读和写英语的能力。 ·         Proficient in the use of Microsoft Office ·         熟练使用微软办公软件 ·         Organizational and training abilities ·         具有组织和培训能力 ·         Independent, committed and well-organized ·         独立性强、忠诚可靠并具良好的组织能力 Qualifications – 学历 ·         High School or Diploma in Hotel Administration, Hotel Management or equivalent ·         高中或酒店行政管理，酒店管理或相当的大专学历。 Experience – 经验 ·         Experience in the hospitality industry preferred ·         具有酒店行业经验者优先 ·         With departmental hskp experiences ·         具有管家部工作经验 ·         Knowledge of cleaning ·         具有一定的清洁知识

Duties and Responsibilities 工作职责 ·         To assist the Purchasing Manager in ensuring that there is a proper follow-up of the orders after they have been placed and to see that the goods are delivered to the Hotel’s needs. ·         协助采购部经理确保收到的采购申请单有人负责跟进，并留意送抵的货品是否符合酒店要求。 ·         To bring the matter to the attention of the Purchasing Manager who will take appropriate step to expedite matters, if should delays occur. ·         如发生不能按时交货，应通报采购部经理，引起他的注意，以便他采取必要的措施敦促尽快到货。 ·         To maintain files of executed and unexecuted orders. ·          将完成和未完成订单分别归档保存。 ·         To keep adequate up-to-date files for purchasing records and establish and maintain a proper filing system for easy reference and tracing. ·         及时更新采购记录，建立良好的档案管理系统，以便查找和追踪。 ·         To maintain documentation flow between the Accounts, Purchasing and other departments. ·         建立和保持与财务部及其他部门间的文件传递程序。 ·         To assist the purchasing Manager in the preparation of Monthly Purchasing Report based on prices of merchandise during the market surveys, comparatively analysis of suppliers’ prices during the month, and actual prices paid by the Hotel for the same period. ·         根据市场调查价格，协助采购经理准备采购月报表，比较分析同期供货商报价和酒店实际支付的采购价。 ·         To attend the marketing survey arranged by Cost Controller, joined by Executive Chef, Cost Controller, F&B Manager or their assistant, as required by Hotel’s policies and procedures. ·         按照酒店政策规定参加由成本控制总监组织，有行政总厨，成本控制总监，餐饮经理或其助手参与的市场调查。 ·         To be familiar with import procedures and documentation’s and approaches that may be required from Local Government. ·         熟悉当地政府有关进口货物的政策，文件以及审批程序。 ·         Keeps abreast of the marketplace as to innovation and value ·         与市场的革新及价值保持一致。 ·         Processes purchase requests from departments ·         处理部门采购需求。 ·         Obtains competitive quotations and bids ·         获得有竞争力的报价和投标书。 ·         Ensure physical stock take is conducted as scheduled ·         确保按计划进行库存实物盘点。 ·         Posts orders to inventory module and produces purchase order for receiver to match against goods received ·         将订购需求输入系统的存货模块，并在实际收物时从系统中调出相关的采购订单，与实物核对。 ·         Place approved orders ·         接收批准的采购定单。 ·         Establishes standard purchasing specifications ·         建立标准的采购规则。 ·         Ensures products and resources are assigned to the appropriate department and billed accordingly ·         确保物品准确的分发到部门并相应入帐。 ·         Supervises the hotels print shop to ensure timely and economical production of printed material ·         管理酒店的印刷店以确保及时的提供印刷服务。 Required Skills – 技能要求 ·         Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·         完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·         Proficient in the use of Microsoft Office ·         熟练使用微软窗口软件 ·         Problem solving, reasoning, motivating, organizational and training abilities. ·         具有解决问题，推理，号召，组织和培训能力 ·         Good writing skills ·         良好的写作技能 Qualifications – 经验 ·       3years related experience or an equivalent combination of education and work-related experience. ·     三年相关经验或与此相当的教育和相关工作经验结合的背景。

（招采购副经理，欢迎投递） 岗位职责 ·         Translates operating forecasts into material requirements plans and thereby determines standard stock and re-order levels with Department Heads and Management ·         把运营预测转换成为物资需求计划，与各部门领导和管理层一起制定标准的存货和续订等级。 ·         Participates in negotiations for service contracts ·         参与服务合同的谈判工作。 ·         Identifies and develops reliable sources of supply ·         确定并建立可靠的供应渠道。 ·         Identifies and organizes adequate storage for all perpetual inventory items and implements corporate policy, products and initiatives in order to maximize cost effectiveness ·         执行公司政策，为永续盘存物品确定并安排充足的存储空间。确定产品和重要物品以便将成本控制到低。 ·         Establishes adequate record keeping and issuance procedures ·         制定适用的登记制度和派发程序。 ·         Protects inventories from waste, spoilage and theft ·         防止存货的浪费，损坏和被盗。 ·         Keeps abreast of the marketplace as to innovation and value ·         在创新和价格方面不落后于市场。 ·         Processes purchase requests from departments ·         处理部门的采购要求。 ·         Obtains competitive quotations and bids ·         获取有竞争性的报价和投标。 ·         Ensure physical stock take is conducted as scheduled ·         确保按计划执行实地盘存工作。 ·         Posts orders to inventory module and produces purchase order for receiver to match against goods received ·         将定单录入存货系统，并按收到的货物为收货方生成采购订单。 ·         Place approved orders ·         执行已批准的订单。 ·         Establishes standard purchasing specifications ·         编制标准的采购规范。 ·         Ensures products and resources are assigned to the appropriate department and billed accordingly ·         确保产品和资源配送到正确的部门，并以此为依据派发账单。 ·         Supervises the hotels print shop to ensure timely and economical production of printed material ·         监督酒店的印刷品供应商，确保物美价廉且能够按时交货。 ·         Ensures that market surveys are completed in coordination with the Executive Chef, F&B Manager and Accountant ·         和酒店行政总厨，餐饮经理和会计一起确保完成市场调查报告。 ·         Works with Superior on manpower planning and management needs 与上级一起制定人力资源规划和管理需求。 岗位要求 ·         Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·         完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·         Proficient in the use of Microsoft Office ·         熟练使用微软窗口软件 ·         Problem solving, reasoning, motivating, organizational and training abilities. ·         具有解决问题，推理，号召，组织和培训能力 ·         3 years related experience or an equivalent combination of education and work-related experience. 三年相关经验或与此相当的教育和相关工作经验结合的背景。 ·         Good writing skills 良好的写作技能

【岗位职责】 ·         Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure ·         客人在入住期间，以个人化的重视和温馨的服务来提高客人的满意度。 ·         Ensure IHG Rewards Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service ·         督促和保证所有优悦会会员享受相关的福利，回头客和贵宾享受特别的待遇和服务。 ·         Inspects all VIP rooms prior to arrival ·         检查贵宾的房间。 ·         Liaise with other departments and necessary outside contracts to ensure excellent service delivery ·         和其它部门紧密配合提供优质服务。 ·         Input guest data into Opera history system ·         录入客人数据到相关系统。 ·         Assist to promote Inter-Hotel sales and in-house facilities ·         协助推广酒店销售和设施。 ·         Handle guest complaints and refer them as necessary, follows up on corrective action ·         处理客人的投诉，做出相应的行动。 ·         Assist in review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests ·         根据当日预定报表提前检查贵宾的房间分配，欢迎物品和满足特别的要求。 ·         Services offered for the VIP guests with the aim to maximum guest satisfaction ·         提供贵宾客人的优质服务以提高满意度。 ·         Ensure the personnel maintain the  appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary ·         确保管理员工的行为表现和有效工作,如有必要主动作出相应的行动计划。 ·         Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures ·         准备员工的有效工作安排计划，合理安排假期，预测未来生意从而作出相应的行动计划，特别是一些大型的团队。 ·         Conduct department training ·         举行部门培训。 ·         Check weekly on report for long staying guests, establish and maintain contact with the guests.  Entertain them occasionally. ·         每周检查长住客人的报表,和客人保持紧密联系,适当的时候邀请他们参加各种活动。 ·         Monitor files on Hotels facilities, airline schedules, transportation schedules / routes and course, map and other relevant tourist information. ·         负责酒店设施，航空信息，交通信息，线路，地图，相关旅游信息的存档。 ·         Be conversant with all hotels’ activities by reading event order, Public Relation materials and also promotion of competitor advertisement in the media for details on special promotion. ·         熟悉酒店的各种宴会，外界信息同时了解竞争对手的一些宣传和推广。 ·         Ensure Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. ·         熟悉推广的程序，比如，季度推广，航空会员计划，国际酒店集团的忠诚计划。 ·         Issue the gifts to Children to make sure guests satisfaction. ·         向儿童赠送礼品，并确保客人的满意度。 ·         Compliance to the IHG standards and policies and ensure delivery by the GRO ·         确保宾客服务遵从酒店的标准和政策。 ·         Performs other tasks assigned by the manager ·         完成其他分配的工作。 【岗位要求】 1、中专以上学历，有同岗位工作经验1年以上，有良好英文沟通能力。 2、具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。 3、注重细节，工作有责任心，敢于承担责任，执行力较强。 4、有上进心和良好的学习能力和抗压能力。

岗位职责 1，负责捞面的制作与出品，确保面品口感与品质符合标准； 2，协助完成后厨相关工作，保持操作区域卫生与整洁； 3，根据门店需求，配合完成日常备料及餐前准备工作。 任职要求： 1，具备捞面制作经验，熟悉面点工艺流程； 2，工作认真负责，具备良好的卫生意识和团队协作能力； 3，能适应餐饮行业工作节奏，服从门店安排； 4，身体健康，需持有相关健康证明。 协助第三方招聘，具体详细信息可致电 张经理 15021104357

·        Ensures forwarding andreceiving of all information pertaining to the department in order to maintainset standards and achieve guest satisfaction ·        确保接听和转达所有与部门相关的信息，确保既定标准并取得客户的满意。 ·        Receives, records, anddistributes various reports ·        接听、记录并分发各种报告。 ·        Receives, records, andtransmits guest requests accurately ·        准确接听、记录并传达客人的要求。 ·        Responsible for enteringaccurate room status into computer daily and investigate discrepancies ·        负责每天将客房情况准确的输入电脑并调查各种异常情况。 ·        Maintains and updateadministrative data ·        维护和更新行政数据。 ·        Maintains key control ·        管理钥匙。 ·        Monitors lost property ·        监管失物相关事宜 。 ·        Maintains working area andequipment in a proper state of cleanliness and repair ·        确保工作区域和设备得到良好的清洁和修缮。 ·        Report guest complaints toExecutive Housekeeper or delegate immediately ·        及时向行政管家或其代理人汇报客人的投诉情况。 ·        Complies with hotel’s health,safety and hygiene policies and adheres to conduct personnel grooming andhygiene standards ·        遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生规范。 ·        Attends meetings and trainingsessions as required ·        按要求参加会议和培训活动。 ·        Is multi-skilled as a RoomAttendant as well as other areas of Housekeeping ·        成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才。 ·        Adheres to Housekeepingstandards and procedures and enforces same ·        遵守并执行客房部的规范和工作程序。 ·        Maintains good relations withHousekeeping staff and other interfacing departments, in particular FrontOffice and Engineering ·        与客房部员工以及其它关联部门，特别是前厅部和工程部保持良好的关系。

【岗位职责】 1、在上级的领导下，做好酒店宣传工作。 2、联系新闻媒体，宣传酒店的形象。 3、协助市场传媒总监策划酒店内部各部门的推销和宣传活动等方案。 4、协助市场传媒总监策划酒店华邑雅集项目的推销和宣传活动等。 5、协助领导对华邑雅集相关会场布置、场景气氛做好拍摄记录工作。 6、对华邑雅集相关工作负责。 7、负责宣传酒店相片、图片资料的管理。 8、负责对户外宣传品制作及管理，如外墙竖幅、彩旗等宣传品的制作及管理，预留广告位置，审核户外宣传品的内容，落实悬挂及拆除宣传品等工作。 【岗位要求】 1、有酒店前场运营工作经验，性格开朗，善于沟通表达。 2、受过市场营销、公共关系、产品知识等方面的培训。 3、较强的观察和应变能力，优秀的人际交往和协调能力，较强的社会活动能力。 4、了解电子商务，大众传播，平面创意和具有创新性的写作与编辑能力。 5、具有基础的英语读写能力。

· Finalizes food cover report and photocopies various documentation for food and beverage control and the Finance Department · 完成食品消耗量报告，并为餐饮管理和财务部复印各种文件。 · Keys revenue journal and distributes to Outlet Mangers and management · 编制收入报告，然后分发给餐厅经理和管理层。 · Controls dockets used in all outlets, maintaining correct sequence used at all times, accounting for dockets and making sure canceled dockets are recorded accordingly · 管理餐厅使用的收据，确保收据号的连贯性，登记收据，被取消的收据均记录在案。 · Controls all food and beverage sales by: · 通过以下手段控制餐饮销售： · Correct recording of guest checks on a timely basis · 及时正確记录客人的支票 · Performs spot checks on outlet checks used · 对餐厅的支票应进行定点抽查 · Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager · 所有空头支票，更正和未结算的支票由餐厅的领班或经理审批 · Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded · 监督自助餐的管理，特别是對现金结算的账单应防止重复使用，确保营业收入的记录。 · Ensure banquet controls are being adhered to · 确保执行有效的宴会管理 · Reconciles total outlet sales to total charges · 核对餐厅总销售额与总收入是否相符 · Ensures all rebates and miscellaneous charges are supported by documentation detailing the charges. All rebate credits must be in accordance with Finance Policy. The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Finance Manager and General Manager for review daily · 确保所有折扣和杂费项目均附有相关单据列明具体收费项目。所有折扣应遵循财务制度。折扣，杂费及垫付款项应备有总结清单，每天提交给财务经理和总经理审批 · Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place · 对所有涉及优惠券，证书和凭单的活动均应妥善管理，施行安全措施。 · Audits daily collection of the General Cashiers Summary against the bank in slip · 审核每日总出纳的汇总表与存款单是否一致。 · Audits and reconciles advance payments and ensures payments have been applied · 审查核对预付款项，确保付款到位。 · Works with General Cashier to check all float totals regularly and keeps control on registers in outlets · 与总出纳一起定期检查备用金总额，并保存各餐厅收款机记录。 · Reconciles revenues on a daily basis via back up page · 核對每日收入是否与备份相符。 · Performs various special projects as requested and assigned by management · 按管理层要求和安排执行各种特殊项目。

岗位职责 ·         Monitors Housekeeping personnel to ensure guests receive prompt and courteous service ·         监督客房部工作人员，确保客人得到及时和礼貌的服务。 ·         Monitor Housekeeping personnel to ensure rooms, and particularly those of IHG Rewards Club members, known repeat guests and other VIP’s receive special attention ·         监督客房部工作人员，确保客房，特别是优悦会会员、熟客和其它贵宾的客房得到特别重视。 ·         Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry ·         除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。 ·         Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required ·         定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养、更换和整修。 ·         Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary ·         对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。 ·         Follows up on progress of agenda items covered in regular meetings ·         跟进日常所提及的其他需要跟进的客房部的日常事务。 ·         Works with the  Executive Housekeeper on routine cleaning programs including spring cleans, etc ·         与行政管家一起管理例行清扫活动，包括春季大清扫等。 ·         Acts on behalf of the Executive Housekeeper in his / her absence as assigned ·         当行政管家缺席时代理其工作。 ·         Supervise the implementation of housekeeping standards and procedures in relation to: ·         监督客房部各项标准和工作程序的执行： ·         Recommended changes to these standards and training needs on an ongoing basis ·         就这些标准和培训需求提供持续性的改进建议。 ·         Maintain a current and thorough knowledge of all housekeeping systems ·         对客房部所有系统有完整的知识。 ·         Responsible for entering accurate room status into computer daily and investigate discrepancies ·         负责每天将客房情况准确的输入电脑并调查各种异常情况。 ·         Maintains and update administrative data ·         维护和更新管理数据。 ·         Open and close the shift and ensure effective shift hand over ·         负责管理接班和交班工作，以确保交接班过程的有效进行。 ·         Maintains working area and equiement in a proper state of cleanliness and repair ·         确保工作区域和设备得到良好的清洁和修缮。 ·         Report guest complaints to Executive Housekeeper or delegate immediately ·         及时向行政管家或其代理人汇报客人的投诉情况。 ·         Solve employee grievances ·         解决员工受到的不公正待遇问题。 ·         Perform Room allocations ·         分配客房。 ·         Perform Room inspections ·         检查客房。 ·         Prioritise arrival rooms ·         排列抵店客人客房的优先顺序。 ·         Liaise with Front Office for guest and hotel requirements ·         配合前台满足酒店和客人的要求。 ·         Ensure guest valet is processed and delivered in a timely manner ·         确保及时为客人提供洗衣服务并送还。 ·         Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories) ·         协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。 ·         Manage all special requests made by guests ·         处理客人所有的特殊要求。 ·         Ensure consistency within the department .         确保部门内工作的一致性。 ·         Management of lost property for the hotel ·         管理酒店的遗失财物。 ·         Ensure you have complete knowledge of room types, layouts and facilities ·         确保具有客房类型，设计和设施的全面知识。 ·         Manage storage areas ·         管理仓库。 ·         Maintain adequate stock levels ·         保存充足的用品存货。 ·         Complete stock takes as required ·         按要求完成库存盘点工作。 ·         Maintain stock levels ·         维持存货水平。 ·         Conducts shift briefings to ensure hotel activities and operational requirements are known ·         进行交接班说明，确保了解酒店的工作和运营需求。 ·         Works with Superior on manpower planning and management needs ·         与上级领导一起进行人力规划和管理需求。 岗位要求 1.高中或酒店行政管理，酒店管理或相当的大专学历。 2.拥有在相似规模酒店4年客房工作经验，包括的管理经验或培训经验。 3.熟悉本部门专业知识，熟练使用电脑。 4.身体健康，相貌端正。 5.受过专业培训；并且能力出众者。 6.经验类型和程度的要求可能因运营规模和复杂性而略有不同。

· Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures · 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。 · Replenishes guest supplies · 补充客用品。 · Ensures guest services specified by superiors and guests requests are promptly and courteously met · 及时、礼貌的完成上级指定的对客服务并满足客人的要求。 · Reports damage or malfunction in hotel rooms to superior · 向上级汇报酒店客房内的损坏或故障情况。 · Maintains equipment in proper state of cleanliness and repair · 保证设备的清洁和修缮。 · Maintains a section room report · 完成区域客房报告。 · Maintains a daily room checklist · 完成每日客房检查工作单。 · Meets with superior and takes on daily assigned tasks · 与上级会面并承担每日分配的任务。 · Reports and submits lost and found articles to superior immediately · 及时向上级汇报和上交与客人遗失物品。 · Report guest complaints to superior immediately · 及时向上级汇报客人的投诉。 · Reports unusual behaviour/activities on floors to supervisor · 向上级汇报楼层里的反常行为和活动。 · Records room status in allocated section accurately · 准确记录在划定的区域内的房间情况。 · Complies with hotel’s health, safety and hygiene policy · 遵守酒店的健康、安全和卫生政策。 · Adheres to personal grooming and hygiene standards · 保持个人仪容和卫生标准。 · Attends meetings and training sessions as required · 按要求参加会议和培训活动。 · Carry out valet services when required including delivery of linen or processing laundry orders · 如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。

福利待遇： 如符合昆山市就业见习补贴政策的江苏省院校实习生，可享有酒店设立的奖励金1500-3000元不等。 实习周期至少6个月，可实习岗位如下，具体可电话或添加企业微信号咨询。 截止至2026年4月15日后勤岗位（大专及以上）： 人力资源协调员，客房部文员 常招岗位： 一、餐饮部： 中餐厅服务/传菜（2人）： 为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量 二、前厅部（部门内部支持轮岗）： 宾客服务接待员（2人）： 1. 按照既定工作程序为所有来客登记并安排房间 2. 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统 3. 处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 行李员（1人）： 1. 向客人提供服务和引导 2. 向客人提供关于酒店的设施和服务的信息 宾客关系主任-GRO（1人）： 1. 热情致电问候酒店的宾客，对其到店表示欢迎 2. 熟知当天酒店的所有活动为宾客提供必要的信息

岗位职责 ·         参加客房PMM工作 ·         Attend PMM work in the guest room ·         参加室内和室外墙壁的维修和绘画、地板、天花板和门面设备, 要求搪瓷或乳胶漆完成匹配现有的。 ·         Attends to repairs and painting of all surface walls, floors, facades, ceilings and equipment both indoor and outdoor with either enamel or emulsion paint as required to match existing finish.. ·         参加漆门、窗、木材面板和家具等项目 ·         Attends to varnishing items such a doors, windows, timber panels and furniture. ·         在绘画或涂漆之前负责所有前期准备 ·         Responsible for preparation of all surfaces prior to painting or varnishing. ·         实施喷涂设备、家具或相关表面的要求。 ·         Carries out spray painting of equipment, furniture or related surfaces as required. ·         参加维修受损/裂面，包括混凝土表面,抹面,石雕,成块工作,墙壁和地板陶瓷花砖和大理石作品。 ·         Attends to repairs of damaged / cracked surfaces which may include concrete, plastering, stonework, block work, wall and floor ceramic tiling and marble works. ·         参加修复/安装地砖,天花板 ·         Attends to repair / installation of vinyl floor tiles, false ceilings. ·         参加酒店建筑维修和保养工作，包括酒店任何新增/扩展或酒店其他任何财产 ·         Attends building repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel. ·         参与酒店节能项目 ·         Participates in Hotel Energy Conservation Program. ·         使用主动和远见进行任务中列出预防性维护计划，在没有工程师/总工程师的指导下 ·         Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer. People:员工团队：      ·         Attend all on job training in accordance with the departmental standards and procedures ·         根据部门标准及流程，参加所有的在岗培训 ·         Attend all types of various technical skill training ·         参加各种类型的技术和技能培训 ·         Ensures that house rules are followed and obeyed. ·         确保遵守酒店的规定。 ·         Ensures punctual attendance and adherence to duty schedules by all subordinate staff. ·         确保所有的下属员工按时上班并遵守工作时间表。 ·         Ensures that personal grooming and hygiene standards are being observed. ·         确保检查个人仪容仪表和卫生标准。 ·         Ensures all Engineering Standards and Procedures as issued from time to time are followed. ·         确保随时签发的所有工程标准及流程得以遵守。 ·         Insure Hotel Rules and Regulations are fully followed, avoid any of the  followings, but not limited to: ·         确保完全遵守酒店的规章制度，避免以下的任何情况发生，但不限于： 1  Sleeping whilst on duty当班时睡觉 2  Late arriving at beginning ofshift上班迟到 3  Early departure at the end ofthe shift早退 4  Not following up on guestcomplaints不跟进客人的投诉 5  Not adhering to groomingstandards不遵守仪容仪表标准 GuestExperience:宾客体验： ·         Complete all work orders related interior decoration as requested by hotel various departments to meet customer requirements ·         完成酒店各个部门要求的与室内装修有关的所有工作单上的任务，以满足客人的需求 ·         Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior. ·         必要时或在主管的指导下，与酒店客人及外部承包商沟通合作。 ·         Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities. ·         必要时与其他部门沟通合作，为宴会、促销及节日提供额外或专门的服务。 Responsible Business:企业责任： ·         Be aware of duty of care and adhere to work place health and safety related various IHG policies and procedures ·         注意谨慎职责和坚持工作场所健康和安全相关的各种洲际酒店的政策和程序 ·         Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly ·         熟悉财产安全、急救、火灾和应急程序和操作设备安全、理智 ·         Initiate action to correct a hazardous situation and notify supervisors of potential dangers ·         采取行动纠正一个危险情况和通知主管潜在危险 ·         Log security incidents and accidents in accordance with hotel requirements ·         按照酒店的要求记录安全事件和事故日志 ·         Ensures that the work shop and related areas are kept in a clean and tidy condition. ·          确保工作间和相关领域都保持在一个整洁条件 ·         Complies with Hotel's Health, Safety & Hygiene Policy. ·          遵守酒店的健康、安全与卫生政策 ·         Perform other duties as assigned by superior. 履行上级分派的其他职责。

招PA公共区域卫生主管 · Monitors Housekeeping personnel to ensure guests receive prompt and courteous service 监督客房部工作人员，确保客人得到及时和礼貌的服务。 ·  Monitor Housekeeping personnel to ensure rooms, and particularly those of IHG Rewards Club members, known repeat guests and other VIP’s receive special attention 监督客房部工作人员，确保客房，特别是会员、熟客和其它贵宾的客房得到特别重视。 ·  Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry 除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。 ·  Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required 定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。 ·  Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary 对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。 ·  Follows up on progress of agenda items covered in regular meetings 跟进日常所提及的其他需要跟进的客房部的日常事务。 ·  Works with the Assistant Executive Housekeeper on routine cleaning programs including spring cleans, etc 与行政副管家一起管理例行清扫活动，包括春季大清扫等。 ·  Supervise the implementation of housekeeping standards and procedures in relation to: 监督客房部各项标准和工作程序的执行： ·  Bedroom service 臥室服务 ·  Bathroom service 卫生间服务 ·  Valet service 洗衣服务 ·  Cleaning service 清洁服务 ·  Linen maintenance 布草维护 ·  Recommended changes to these standards and training needs on an ongoing basis 就这些标准和培训需求提供持续性的改进建议。 ·  Maintain a current and thorough knowledge of all housekeeping systems 对客房部所有系统有最新和完整的知识。 ·  Responsible for entering accurate room status into computer daily and investigate discrepancies 负责每天将客房情况准确的输入电脑并调查各种异常情况。 ·  Maintains and update administrative data 维护和更新管理数据。 ·  Open and close the shift and ensure effective shift hand over 负责管理接班和交班工作，以确保交接班过程的有效进行。 ·  Maintains working area and equipment in a proper state of cleanliness and repair 确保工作区域和设备得到良好的清洁和修缮。 ·  Report guest complaints to Executive Housekeeper or delegate immediately 及时向行政管家或其代理人汇报客人的投诉情况。 ·  Conform all damage and losing item with operator.每天与总机和对房间丢失与破损的记录情况 ·  Distribution and collection of keys 分发和收集钥匙。 ·  Management of all incoming and outgoing calls 管理所有的呼入和呼出电话。 ·  Solve employee grievances 解决员工受到的不公正待遇问题。 ·  Perform Room allocations 分配客房 ·  Perform Room inspections 检查客房 ·  Prioritise arrival rooms 排列抵店客人客房的优先顺序。 ·  Liaise with Front Office for guest and hotel requirements 配合前台满足酒店和客人的要求。 ·  Ensure guest valet is processed and delivered in a timely manner 确保及时为客人提供洗衣服务并送还。 ·  Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories) 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量) ·  Manage all special requests made by guests 处理客人所有的特殊要求 ·  Ensure consistency within the department 确保部门内工作的一致性 ·  Management of lost property for the hotel 管理酒店的遗失财物 ·  Ensure you have complete knowledge of room types, layouts and facilities 确保具有客房类型，设计和设施的全面知识 ·  Conducts shift briefings to ensure hotel activities and operational requirements are known 进行交接班说明，确保了解酒店的工作和运营需求 ·  Works with Superior on manpower planning and management needs 与上级领导一起进行人力规划和管理需求

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  · 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字 · Registers and rooms all arrivals according to established procedures · 按照既定工作程序为所有来客登记并安排房间 · Maintains intimate knowledge of departmental standards and procedures · 熟知部门标准工作程序 · Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation · 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统 · Maintains cashier float and ensures accurate daily report of all money received · 保持库存现金限额并保证每日对所收现金进行准确报告 · Cashes hotel guest’s personal and travellers checks and assists with currency exchange · 为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换 · Keeps abreast of all modifications to accounting policies and procedures · 随时留意会计政策和工作程序的变化 · Responsible and attends to guest’s request of using the service of safety box at all times · 随时负责回应客人关于使用保险箱服务的要求 · Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs · 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案 · Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist · 处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 · Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels · 熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 · Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service · 尽一切努力确保客人在离店时会对酒店的服务有很好的印象 · Performs the audit balances and prepares all works for audit in an orderly fashion · 执行审计结余，并为审计工作进行各项有序的准备 · When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival · 在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格 · Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems · 全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读 · Maintains exemplary deportment standards of behaviour and appearance and attitude as expected in an HUALUXE Brand · 按照酒店集团品牌的预期保持自己行为、外表和态度的高标准 · Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times · 随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲 · Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG Rewards Club Programme member and other VIP’s and with reference to hotel and to be a health or safety hazard · 力争保持酒店的高标准，特别注意优悦会会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题