【岗位职责】 1、负责西厨房日常运营管理，确保菜品出品质量、口味及摆盘符合酒店标准； 2、制定西餐菜单，研发新菜品，定期更新菜单以提升顾客满意度； 3、监督食材采购、库存管理及成本控制，确保食材新鲜且符合预算要求； 4、安排并指导西厨团队的工作，合理分配任务，确保高效协作； 5、严格执行食品安全及卫生标准，定期检查厨房设备维护情况； 6、培训新员工，提升团队专业技能和服务意识； 7、处理顾客反馈，及时调整菜品或服务流程以优化用餐体验。 【岗位要求】 1、具备西餐烹饪相关专业知识，熟悉西餐制作流程及标准； 2、有一定的厨房管理经验，能够高效协调团队工作； 3、具备创新意识，能根据市场需求研发新菜品； 4、责任心强，注重细节，对食品卫生及安全有严格要求； 5、具备良好的沟通能力，能与前厅及其他部门顺畅协作； 6、能适应高强度工作环境，具备较强的抗压能力； 7、持有相关职业资格证书（如厨师证等）者优先。

【岗位职责】 1、全面负责美甲店的日常运营管理，包括人员排班、客户接待、服务质量监督等工作 2、制定并执行门店销售目标及营销策略，带领团队完成业绩指标 3、负责美甲师的技术培训与考核，确保服务品质符合公司标准 4、管理店内产品库存，控制成本损耗，定期进行物料盘点与采购计划 5、处理客户投诉及突发情况，维护良好的客户关系 6、监督门店卫生及设备维护，确保符合行业卫生标准 7、定期分析经营数据，提出改进方案并落实执行 【岗位要求】 1、高中及以上学历，美甲相关专业优先2、3年以上美甲行业工作经验，其中至少1年门店管理经验 3、精通各类美甲技术及流行趋势，持有相关职业资格证书 4、具备优秀的团队管理能力和销售技巧，能有效激励员工 5、年龄25-30岁，形象气质佳，具备良好的服务意识 6、具备较强的抗压能力和问题解决能力 7、熟悉美甲店运营流程及行业规范

【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、XXXXX毕业学历或同等以上。 2、有X年以上同星级客房管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

【岗位职责】 1、负责客房楼层的日常运营管理，确保客房清洁、布草更换及物品补充符合标准 2、督导客房服务员工作，检查房间清洁质量并做好记录 3、处理客人对客房服务的投诉与特殊需求 4、负责楼层物资的领用、保管及盘点工作 5、协助主管完成员工排班、培训及绩效考核 6、巡查楼层公共区域卫生及设备状况，及时报修问题 【岗位要求】 1、具备酒店客房服务相关工作经验者优先 2、能适应早晚班轮班工作制 3、掌握基本的客房清洁流程与标准 4、具备较强的服务意识与沟通协调能力 5、能够熟练使用酒店管理系统及办公软件 6、身体健康，能承受一定的工作强度

【岗位职责】 1、全面负责人力资源部门的日常管理工作，制定并执行人力资源战略规划 2、建立健全酒店人力资源管理体系，完善招聘、培训、绩效、薪酬等制度 3、主导酒店中高层管理岗位的招聘工作，优化人才引进渠道 4、统筹员工培训发展体系，提升员工专业素质和服务水平 5、处理员工关系管理，营造良好的企业文化氛围 6、分析酒店人力资源数据，为管理层提供决策支持 【岗位要求】 1、大专及以上学历，人力资源管理、工商管理等相关专业 2、5年以上酒店行业人力资源管理工作经验，3年以上同岗位管理经验 3、熟悉劳动法律法规及酒店行业人力资源管理特点 4、具备出色的组织协调能力和团队管理能力 5、优秀的沟通表达能力和问题解决能力

负责对指定客户进行重点客户管理，确保收入最大化； 达到个人目标，增加市场份额； 负责新的潜在客人； 进行现场视察； 遵循公司的标准操作规程； 跟进指定市场的预订； 熟知竞争对手情况； 了解公司提供的所有服务、相关数据资料； 负责及时与客户群签订合同； 在指定市场参加贸易展、销售拜访、讨论会等； 协助市场销售总监制定年度销售行动计划，并按照计划实施； 在成本预算的限制下，执行销售活动；  记录所有销售行动； 了解、追随公司的销售愿景。 负责通过指定客户群或指定市场中的新客户使收益最大化，达到公司目标。指定市场可能根据公司的需要产生变化。通过绩效与收入目标的对比衡量绩效。 职位福利：五险一金、绩效奖金、带薪年假、加班补助、餐补、高温补贴、通讯补助等 职位亮点：深圳最高楼独揽城市美景，广阔升职空间

岗位职责： 1.根据各岗位要求欢迎、帮助、欢送客，帮助提供景点信息，做内部推荐，为客人带路。 2.了解旅游和商务的相关信息，熟悉公司产品和服务，掌握宾客接待礼仪。 3.熟悉景点内的接待流程、各项功能以及公司特别活动并给与宣传。 4.提供客人满意的服务并保证服务质量。 5.以友好高效的方式处理客人的投诉，若有需要为相关人员提供指引，以保证客人满意。 参加公司及内部组织的培训课程。 岗位要求： 1.形象气质佳，女身高165CM以上，男身高180CM以上，品格端正； 2.良好的沟通技巧及表述能力，良好的服务、团队意识及协助； 3.具备熟练的英语沟通能力及讲解能力； 4.有品牌酒店前厅工作经验者优先考虑。

岗位职责： 1.根据各岗位要求欢迎、帮助、欢送客，帮助提供景点信息，做内部推荐，为客人带路。 2.了解旅游和商务的相关信息，熟悉公司产品和服务，掌握宾客接待礼仪。 3.熟悉景点内的接待流程、各项功能以及公司特别活动并给与宣传。 4.提供客人满意的服务并保证服务质量。 5.以友好高效的方式处理客人的投诉，若有需要为相关人员提供指引，以保证客人满意。 参加公司及内部组织的培训课程。 岗位要求： 1.形象气质佳，女身高165CM以上，男身高178CM以上，品格端正； 2.良好的沟通技巧及表述能力，良好的服务、团队意识及协助； 3.具备熟练的日语沟通能力及讲解能力； 4.有品牌酒店前厅工作经验者优先考虑。

岗位职责： 1、根据各岗位要求欢迎、帮助、欢送客，帮助提供景点信息，做内部推荐，为客人带路。 2、了解旅游和商务的相关信息，熟悉公司产品和服务，掌握宾客接待礼仪。 3、熟悉景点内的接待流程、各项功能以及公司特别活动并给与宣传。 4、提供客人满意的服务并保证服务质量。 5、以友好高效的方式处理客人的投诉，若有需要为相关人员提供指引，以保证客人满意。 6、参加公司及内部组织的培训课程。 岗位要求： 1、形象气质佳，女身高165cm以上，男身高180cm以上，品格端正； 2、良好的沟通技巧及表述能力，良好的服务、团队意识及协助； 3、具备一定基础的英语沟通能力或其它语种沟通能力； 4、有品牌酒店前厅工作经验者优先考虑。

Primary Responsibilities主要职责 ·Continually updates & reviews all pastry/Chocolate & bakery products, purchase specifications, recipes, portions control charts & preparation methods to ensure the highest possible standard at all times. ·Inspects all perishable & other pastry items received according to the market list and store requisition with the assistance of his senior supervisors. ·Daily inspects food presentations on the buffet,   A la carte orders, to continually review and upgrade the standard.   ·Conducts sanitation inspections of the pastry/ bakery Department & other areas with pastry Chef Executive chef & Chief Steward.  ·Responsible for maintaining high sanitation standard in the Pastry Kitchen Cold Storage Rooms in line with FSMS/HACCP and department standards. ·Coordinates with the Chief Steward to ensure the pastry/ bakery Department & kitchen equipment is maintained in a sanitary condition. ·Coordinates with Chief Engineer and Inform the Executive Chef regarding repair and maintenance requirements for all bakery and pastry equipment. ·Organizes the kitchen in line with activity forecasts. ·不断更新和审查所有糕点/巧克力和烘焙产品，购买规格，配方，成分控制图和出品方法，以确保尽可能高的标准。 ·协助他的主管，根据市场清单和储藏室领用单检查所有易腐食品和其他糕点物品。 ·每日检查自助餐食品的摆盘，零点菜单下单情况，不断审查和更新。                                       ·和饼房厨师长、行政总厨和管事经理对糕点/面包部门和其他区域进行卫生检查。 ·负责维护厨房和冷库的高标准卫生要求，符合食品安全管理体系、HACCP标准和部门标准。 ·与管事部经理协调，确保维持糕点/面包店部门&厨房设备的卫生。·与总工程师协调并通知行政总厨关于所有面包店和糕点设备修理和维护要求。·合理调配人手，满足活动预期的要求。 Knowledge and Experience知识和经验 ·High school, formal studies in Pastry/Baking ·Minimum 5 years of experience     ·Acknowledged managerial skills  ·Perfect knowledge of HACCP guidelines       ·Computer literate in the Windows environment     ·Languages: fluent in the national language, knowledge of English recommended. ·高中学历，或正规糕点烘焙学校学习·至少5年的相关经验    ·具有相关管理技能  ·了解，熟悉HACCP知识 ·熟悉电脑操作知识 ·语言要求：中文熟练及懂英语更佳

Primary Responsibilities主要职责 Cleans and maintains areas of responsibility according to set standards and proceduresButler inspects all rooms before VlP guest arrival, to ensure that the amenities are placed in accordingly and rooms are prepared. Go over the Daily logs to know the Hotel's operations for the day;any issues pertaining to guests to follow up; all the VlPs arriving, in-house and departures. To access Opera to read up on guest's profile to know their preferences.Inspect the occupied rooms for cleanliness and maintenance. Assist in arranging guest belongings and coordinating resolution of all Engineering problems. 根据正确标准和程序，清洁和维护所负责区域 。 管家检查所有到达VIP的房间，确保客房的清洁达到标准，为客人准备的舒适物品放入房间内。 了解就酒店每日运行情况，根据客人喜好所需要的跟踪服务，熟悉当日即将抵达，住宿和离店的重要客人。 进入电脑操作系统，了解客人喜好。 检查住客房间的清洁和维护状况，为客人整理和安排物品。并对房间内的任何缺陷或问题及时与工程部协作，确保及时地修理或解决。 Knowledgeand Experience知识和经验Minimum2years experience in a similar capacity in a luxury hotel environment. Fluent in English and local language. Good level of engagement with guests. 2年以上5星级酒店相关工作经验。 流利的英语和当地语言。 良好的对客服务意识。

Primary Responsibilities主要职责 Oversee the entire wedding process from start to finish. Responsible for the full execution on the wedding day, including stage management, transitions, and ensuring the process runs smoothly and on time. Develop detailed wedding schedules, timelines, and personnel assignment sheets. Coordinate and communicate with multiple parties: the couple, parents, bridal party, emcee, photographers/videographers, etc. Serve as the on-site director, resolving communication-related issues and overseeing execution and details. Guide the couple on positioning, ceremonial actions, and the toasting order. Provide attentive companionship throughout, allowing the couple to relax and enjoy their wedding. Assist with preliminary preparations: help the couple confirm checklists, item lists, and seating arrangements. Remind about wedding customs, important notes, and key timings for the day. Participate in sales activities such as routine client consultations. Daily Work Content (On the Wedding Day). Arrive early to inspect the venue, setup, and equipment. Participate in rehearsals (ceremony, positioning, handover, toasting). Guide guests to their seats and maintain order at the venue. Control the pace of the ceremony and coordinate seamlessly with the emcee. Remind parents and the couple for their cues: coming on stage, giving speeches, toasting. Assist with changing dresses and passing items. 全程统筹婚礼流程，负责婚礼当天全流程执行，控场，衔接，确保流程顺畅，准时。 制定婚礼流程表，时间表，人员分工表。 对接与协调多方人员：对接新人，父母，伴郎伴娘，主持人，摄影摄像等。 现场统一指挥，解决沟通相关问题。现场执行与细节把控。 引导新人走位，仪式动作，敬酒顺序。 全程贴心陪伴，让新人轻松享受婚礼。前期筹备辅助：协助新人核对流程，物品清单，座位安排。 提醒婚俗礼仪，注意事项，当天时间节点。 参与日常客户接待等销售工作。 日常工作内容(婚礼当天)提前到场检查场地，布置，设备。 参与彩排(仪式，走位，交接，敬酒)引导宾客入座，维持现场秩序。 把控仪式节奏，与主持人默契配合提醒父母，新人上台，发言，敬酒协助换婚纱，传递物品。 Knowledge and Experience知识和经验       Be familiar with banquet service processes, and have experience in banquet service. Meticulous, patient, and possess a strong sense of responsibility. Clear communication and strong coordination skills. Professional appearance and a strong service-oriented mindset. Proficiency in Cantonese is required. 熟悉宴会服务流程，有宴会服务工作经验。 细心，耐心，责任心强。 表达清晰，沟通协调能力强形象得体，服务意识强。 会粤语。

To assist the Director of P&C in achieving P&C goals and objectives, particularly in the areas of recruitment, personnel administration/records, and employee relations etc. 协助人事与文化总监完成人才与文化部的各项目标和任务，特别是人员招聘、人事管理和员工关系等方面。 Primary Responsibilities主要职责 To be responsible for staff recruitment to meet the operation needs,including releasing information, sourcing candidates and conduct primaryinterview. To assist the Director of P&C with the annual manning budget andmanpower cost budget. Conduct annual salary survey and assist the Director of P&C with theannual salary review proposal and implementation. Keep contact and maintain good relationship with relevant schools andtalent agencies to source comparatively qualified trainees. Handling all matters of foreign Interns hiring. Organize annual staff party, assist in organization of staff activitysuch as staff birthday party etc. Oversee Personnel Assistant to ensure all personnel routine workcompleted in compliance with HR Standard Operation Procedure. Conduct exit interview for Supervisor and below employees and summarizedinformation. Assist Training Manager with New Staff Orientation, and conduct theconcerned course. Complete monthly report related to personnel timely and correctly. Other work assigned. 负责员工招聘工作，满足酒店营运对人员的需要，包括发布招聘信息、寻找招聘对象来源以及进行首轮面试筛选。 协助人才与文化总监编制年度人员预算、员工工资、福利等成本预算。 进行年度工资调查，协助人事与文化总监提出年度工资调整方案并具体操作实施。 与有关学校和中介保持良好的关系，招募有一定质量的实习生。 处理聘用外籍实习生的事宜。 组织员工联欢会、协助组织生日聚会等员工活动。 确保人事方面的日常工作按照人力资源部的标准操作程序完成。 督导级及以下员工的离职面谈及情况汇总。 协助培训经理搞好新员工的入职培训，并负责有关的课程。 正确准时完成人事方面的报表.。 其他交办的工作。 岗位要求 College degree or above. 3 years or above experience in personnel administration esp. in the areaof recruitment at 4 or 5 star international hotels Fluent in English. familiar with the relevant national and local labor laws and regulations With capability of communication and coordination. Work honestly with strong responsibility, fairly handle matters. Well complete each work task designated at the above Job Responsibility. 大专以上学历。 三年以上国际品牌酒店人事管理特别是招聘工作的经验。 英语听书读写熟练。 熟悉国家和地方的劳动法律法规。 有较强的沟通协调和管理能力。 工作认真负责，作风正派，处事公正，有良好的素质。 能较好完成上述工作职责规定的各项任务。

Primary Responsibilities主要职责 ·Doing negotiation with the business team and travel team about operations well. Promote the Rooms positively. Expand the customer’s source, on the premise that to meet the highest interest of hotel. Sign the sales contract, and ensure sales plan would be finished. ·Deal with the letters and telephones about the Rooms booking of major clients, welcome their visiting. Keep and develop the business relationship well. ·Do communication and coordination job well with all department, check and implement about the contract administration and the arrangement of the important arrivals, ensure achieve the sales promise. ·Set up each business negotiation profile. And set up the individual profile of Rooms frequent guest. ·Protect the benefit of hotel; obey sales and activity rules of hotel strictly. ·Give a polite compliment to honored guest of hotel, know whether they satisfy the service of hotel, whether need some assistances to solve problem. ·Administering every task in the arrivals notice list should according to the agreement which signed with clients. And pay attention to the hotel arrangement in reason and right. ·Know the situation of the local and outside company market, keep contact with the potential company, mastery the business sales chance, and supervise the Rooms SM to do the sale well of their responsive regions and clients. ·做好与商务团体、旅行团体等进行业务洽谈，积极推销酒店客房，开拓客源，在满足酒店利益的前提下，签订销售合同，并确保销售计划的完成。 ·处理主要客户订房的函电，接待他们的来访，与他们保持和发展良好的业务关系。 ·与所有部门搞好沟通和协调工作，检查落实合同执行情况以及重要订房、入住安排，确保实现销售时的承诺。 ·建立各种业务会谈的档案。详细建立入住常客的个人档案。 ·维护酒店的利益，严格遵守酒店的销售和动作规程。 ·进行销售拜访，经常对商务公司、旅行社和政府客户进行个人拜访，建立良好的合作关系和将来业务的联系。 ·礼貌问候酒店的住店消费贵宾，了解是否满意酒店的服务，是否有需要协助解决。 ·入住通知单上每项工作要根据与客户签订的协议执行，并注意店内安排合理性和正确性。 ·了解本地及外埠企业市场情况，与有订房潜力公司保持经常性联系，掌握销售机会，并跟跟进好所负责区域客户。   Knowledge and Experience知识和经验 ·Have more than five years work experiences about sales in hotel, should be engaged in basic level job. ·Have the strong ability of social campaign, adapt to changes, and judge. Mastery sales professional knowledge, can guide the subordinate work. ·Have the ability of language and can use a foreign language to do operation. ·Mastering the knowledge of banquet sales skills, have the strong practice experience and positive attitude to work. ·具有五年以上酒店销售相关工作经验，从事过基层工作。 ·具有较强的社会活动能力、应变能力及判断能力，熟悉本职工作，掌握一定销售专业知识，能引导下级人才工作。 ·具有一定语言文字能力，并能熟练运用一门外语进行业务活动。 ·掌握一定宴会销售的技能、技巧知识，并具有较强的实践经验，以及积极的工作态度。

Primary Responsibilities主要职责 ·Doing negotiation with the business team and travel team about operations well. Promote the events positively. Expand the customer’s source, on the premise that to meet the highest interest of hotel. Sign the sales contract, and ensure sales plan would be finished. ·Deal with the letters and telephones about the meal and banquet booking or meeting of major clients, welcome their visiting. Keep and develop the business relationship well. ·Do communication and coordination job well with all department, check and implement about the contract administration and the arrangement of the important banquet or meeting, ensure achieve the sales promise. ·Set up each business negotiation profile. And set up the individual profile of food and drink frequent guest. ·Protect the benefit of hotel; obey sales and activity rules of hotel strictly. ·Give a polite compliment to honored guest of hotel, know whether they satisfy the service of hotel, whether need some assistances to solve problem. ·Administering every task in the banquet meeting notice list should according to the agreement which signed with clients. And pay attention to the hotel arrangement in reason and right. ·Know the situation of the local and outside company market, keep contact with the potential company, mastery the business sales chance, and supervise the banquet SM to do the sale well of their responsive regions and clients. ·做好与商务团体、旅行团体等进行业务洽谈，积极推销宴会，开拓客源，在满足酒店利益的前提下，签订销售合同，并确保销售计划的完成。 ·处理主要客户订餐、订宴会或会议的函电，接待他们的来访，与他们保持和发展良好的业务关系。 ·与所有部门搞好沟通和协调工作，检查落实合同执行情况以及重要宴会或会议的安排，确保实现销售时的承诺。 ·建立各种业务会谈的档案。详细建立餐饮常客的个人档案。 ·维护酒店的利益，严格遵守酒店的销售和动作规程。 ·进行销售拜访，经常对商务公司、旅行社和政府客户进行个人拜访，建立良好的合作关系和将来业务的联系。 ·礼貌问候酒店的宴会消费贵宾，了解是否满意酒店的服务，是否有需要协助解决。 ·宴会会议通知单上每项工作要根据与客户签订的协议执行，并注意店内安排合理性和正确性。 ·了解本地及外埠企业市场情况，与有宴会会议潜力公司保持经常性联系，掌握销售机会，并跟跟进好所负责区域客户。 Knowledge and Experience知识和经验 ·Have more than five years work experiences about sales in hotel, should be engaged in basic level job ·Have the strong ability of social campaign, adapt to changes, and judge. Mastery sales professional knowledge, can guide the subordinate work ·Have the ability of language and can use a foreign language to do operation ·Mastering the knowledge of banquet sales skills, have the strong practice experience and positive attitude to work ·具有五年以上酒店销售相关工作经验，从事过基层工作。 ·具有较强的社会活动能力、应变能力及判断能力，熟悉本职工作，掌握一定销售专业知识，能引导下级人才工作。 ·具有一定语言文字能力，并能熟练运用一门外语进行业务活动。 ·掌握一定宴会销售的技能、技巧知识，并具有较强的实践经验，以及积极的工作态度。

Primary Responsibilities主要职责 Establish strong cooperative and business partnerrelationship with the local client through communications. Assist EAM to develop marketing plan and budget. Manage Event department to carry out the daily taskeffectively. Coordinate every department in order to provide high standardservice to clients. Make catering and banquet sales plan with EAM andDirector of F&B. Assist hotel to develop and promote new product andservice Assist hotel to make market strategies. Consider external economic environment when making plans. Manage financial and budget report as well as makingpricing strategies. Ensure to achieve business goals through making revenueand expense balance. Negotiate with client to satisfy consumer’s need as wellas achieve profit of the hotel. To carry out any other sessions duties andresponsibilities of assigned. 通过与客户的沟通，并与本地客户建立牢固的合作和商业伙伴关系。 协助行政助理经理开发并制作销售计划，并准备预算。 管理宴会销售部，确保顺畅运作，及时有效的完成每日工作任务。协调部门之间工作，确保为客人提供高水准服务。 与行政助理经理和餐饮总监共同制定餐饮宴会销售计划。 协助酒店新产品及服务的开发和推广。 协助酒店市场战略的制订。 做计划时考虑外界经济情况。 管理财务报告，财务分析预算，制定部门的定价策略。 确保按照收入和开支预算实现经营目标。 与客户谈判，确保满足客人的需要，同时又能够实现饭店的利润。 执行任何给予的任务。 Knowledge and Experience知识和经验 Have more than five years work experiences about sales inhotel, should be engaged in basic level job. Have the strong ability of social campaign, adapt tochanges, and judge. Mastery sales professional knowledge, can guide thesubordinate work. Have the ability of language and can use a foreignlanguage to do operation. Mastering the knowledge of banquet sales skills, have thestrong practice experience and positive attitude to work. At ease in a multi-cultural environment. Confident speaking skills. 具有五年以上酒店销售相关工作经验，从事过基层工作。 具有较强的社会活动能力、应变能力及判断能力，熟悉本职工作，掌握一定销售专业知识，能引导下级人才工作。 具有一定语言文字能力，并能熟练运用一门外语进行业务活动。 掌握一定宴会销售的技能、技巧知识，并具有较强的实践经验，以及积极的工作态度。 能适应多元化的环境。 沟通能力强。

Primary Responsibilities主要职责 Coordinates management of the Front Desk, Executive Floor, Concierge to ensure a smooth operation and the highest level of guest satisfaction.Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation.Understands SOP and PNP of other operation departments to oversee the hotel operation during absence of hotel management team.Develop own knowledge and skills as a contributing member of the Front Office management team.Conducts daily pre-shift briefings to talents on room occupancy, arrival and departures, functions/ event and special attention that is needed.Ensure all accounting procedures are adhered to throughout the department.Ensures clear communication within departments.Carry out disciplinary actions in line with hotel procedures.Well patrol lobby, monitor all service in lobby within standard and polite way.Master all emergency procedures and well handle crisis management.Management of the guest service experience / personalization.Professional to handle guest complaints and record. Maintain the close relationship with guest and ensure the guest is satisfy consistently. 协调前台、行政楼层、礼宾部等部门的工作，以确保运营顺畅及客人满意度。通过交班会、日志、电子邮件和部门运营会议等形式，为各个班次和运营提供相关信息。理解并掌握其他运营部门的操作程序与规章制度以便在酒店管理层不在的情况下监督其他部门的运营。发展个人的知识与技能成为前厅部管理团队的一员。组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种事件或活动以及需要特别注意的事件。 确保所有财务制度在部门内被严格执行。确保部门内的沟通顺畅。按照酒店规章制度对不合适的行为采取相应措施。良好管理大堂区域，确保所有服务按照服务标准并礼貌有序。掌握各种应急程序，有效进行各种危机处理。确保个性化服务以提升客人体验。专业的处理宾客投诉并记录汇报。维护与客人之间亲近的关系，确保客人始终如一的满意。 Knowledge and Experience知识和经验 Diploma or Degree preferably in hospitality or related field.Minimum two (2) years relevant experience in a similar position in a renown international hotel brand.PMS and Office software knowledge.Excellent oral and written skills in Mandarin and English.How to manage guest experience, understands and can use reporting RPS, etc.Strong organizational & leadership skills.Excellent interpersonal & communication skills.Service oriented with an eye for details.Confidently able to resolve problems and make decisions.Effective management style, hands-on and approachable.Proven effective development of others, great motivator.酒店管理或相关专业的本科或专科学历。在知名国际酒店内从事至少两年类似岗位的经验。熟悉并掌握Opera酒店管理系统和各类办公软件。优秀的中英文听说读写能力。了解如何管理宾客体验系统，并可熟练使用报表工具对其进行分析。优秀的组织能力和领导能力。优秀的人际关系和沟通能力。以服务为导向的敏锐洞察。自信的解决问题与决策的能力。有效的管理风格，亲力亲为，平易近人。善于发展他人及卓越的激励能力。

Primary Responsibilities主要职责 ·Doing negotiation with the business team and travel team about operations well. Promote the events positively. Expand the customer’s source, on the premise that to meet the highest interest of hotel. Sign the sales contract, and ensure sales plan would be finished. ·Deal with the letters and telephones about the meal and banquet booking or meeting of major clients, welcome their visiting. Keep and develop the business relationship well. ·Do communication and coordination job well with all department, check and implement about the contract administration and the arrangement of the important banquet or meeting, ensure achieve the sales promise. ·Set up each business negotiation profile. And set up the individual profile of food and drink frequent guest. ·Protect the benefit of hotel; obey sales and activity rules of hotel strictly. ·Give a polite compliment to honored guest of hotel, know whether they satisfy the service of hotel, whether need some assistances to solve problem. ·Administering every task in the banquet meeting notice list should according to the agreement which signed with clients. And pay attention to the hotel arrangement in reason and right. ·Know the situation of the local and outside company market, keep contact with the potential company, mastery the business sales chance, and supervise the banquet SM to do the sale well of their responsive regions and clients. ·做好与商务团体、旅行团体等进行业务洽谈，积极推销宴会，开拓客源，在满足酒店利益的前提下，签订销售合同，并确保销售计划的完成。 ·处理主要客户订餐、订宴会或会议的函电，接待他们的来访，与他们保持和发展良好的业务关系。 ·与所有部门搞好沟通和协调工作，检查落实合同执行情况以及重要宴会或会议的安排，确保实现销售时的承诺。 ·建立各种业务会谈的档案。详细建立餐饮常客的个人档案。 ·维护酒店的利益，严格遵守酒店的销售和动作规程。 ·进行销售拜访，经常对商务公司、旅行社和政府客户进行个人拜访，建立良好的合作关系和将来业务的联系。 ·礼貌问候酒店的宴会消费贵宾，了解是否满意酒店的服务，是否有需要协助解决。 ·宴会会议通知单上每项工作要根据与客户签订的协议执行，并注意店内安排合理性和正确性。 ·了解本地及外埠企业市场情况，与有宴会会议潜力公司保持经常性联系，掌握销售机会，并跟跟进好所负责区域客户。 Knowledge and Experience知识和经验 ·Have more than five years work experiences about sales in hotel, should be engaged in basic level job ·Have the strong ability of social campaign, adapt to changes, and judge. Mastery sales professional knowledge, can guide the subordinate work ·Have the ability of language and can use a foreign language to do operation ·Mastering the knowledge of banquet sales skills, have the strong practice experience and positive attitude to work ·具有五年以上酒店销售相关工作经验，从事过基层工作。 ·具有较强的社会活动能力、应变能力及判断能力，熟悉本职工作，掌握一定销售专业知识，能引导下级人才工作。 ·具有一定语言文字能力，并能熟练运用一门外语进行业务活动。 ·掌握一定宴会销售的技能、技巧知识，并具有较强的实践经验，以及积极的工作态度。

Primary Responsibilities主要职责 ·Provide courses for Orientation, and Group trainings. ·Collates and compiles hotel training materials. ·Motivate trainees. ·Assists in the improvement of talent work performance as well as develop better service ·initiative for hotel guests. ·Monitors training for new talents. ·提供入职培训，集团认证培训。 ·校对并整理培训资料。 ·按照各部门经理的要求制订相应的专门培训计划 ·调动培训员与人才的积极性。 ·增进酒店的服务质量，提高人才工作水平。 ·制定综合学习与发展计划并实施。 ·完成其它上级领导布置的工作。 Knowledge and Experience知识和经验 ·Bachelor degree above. ·3 years or above experience in training area at 4 or 5 star international hotels. ·Fluent oral and written English. ·With capability of communication and coordination. ·本科或以上学历。 ·3年以上国际品牌酒店培训工作的经验。 ·有良好的英语能力。 ·有较强的沟通协调和管理能力。

Primary Responsibilities主要职责 ·Assists the Manager in every aspect of manning and organization of the entire bar operations to the standards established by the Hotel. ·Responsible for supervising all activities of personnel engaged in preparing and serving of beverages in all beverage outlets. ·Enforces safety regulations and sanitation standards secures all storage areas for beverages. ·Controls the requisition of beverages and all supplies to maintain par stock for smooth operation. ·Briefs personnel on preparations, service and content of drink list. ·Possesses working knowledge of beverages and cocktails. ·Executes the general responsibility necessary to minimize costs in operating the restaurant and achieving sales goals. ·Takes orders, promotes outlet’s specials and serves in accordance to the established standard. ·Carry out pre-service duties and mis-en-place. ·Ensure adequate supplies of materials, and requisition for general supplies. ·Ensure all fixtures and operating equipment is in good working condition.   · 协助经理做好整个吧台运营操作的人员配备，组织的方方面面，达到酒店制定的标准。 ·负责监督所有酒水部门参与准备人员的活动和服务人员的活动。 ·为保证酒水储存区的安全，需严格执行安全法规和卫生标准。 ·为确保正常运作，控制好酒水的申请和领用，同时确保正常的库存。 ·向员工介绍减少酒水清单的准备、服务和内容。 ·掌握酒水知识。 ·执行必须要的职责，将餐厅运营操作成本降到合理区间，实现销售目标。 ·负责下订单，推销部门特色菜，按照既定的标准服务客人。 ·做好服务前的岗前职责和准备工作。 ·确保材料供应充足，并申请采购所需的物品。 ·确保所有的设施和操作设备处于良好的工作状态。 Knowledge and Experience知识和经验 ·Good oral and written communication skills. ·Experienced in all aspects of beverage. ·Minimum 1-2 years Hotel experience with at least 1 year in a International operation environment. ·Must be well-presented and professionally groomed at all times. ·Attention to detail and strong interpersonal skills to deal with diverse talent.   ·良好的口头及书面沟通能力。 ·丰富的酒水经验。 ·至少1-2年酒店工作经验，至少一年国际品牌酒店工作经验。 ·始终保持良好和专业的形象。 ·注重细节，良好的人际交往能力，能够和不同的人才相处。

Primary Responsibilities主要职责 ·Doing negotiation with the business team and travel team about operations well. Promote the Rooms positively. Expand the customer’s source, on the premise that to meet the highest interest of hotel. Sign the sales contract, and ensure sales plan would be finished. ·Deal with the letters and telephones about the Rooms booking of major clients, welcome their visiting. Keep and develop the business relationship well. ·Do communication and coordination job well with all department, check and implement about the contract administration and the arrangement of the important arrivals, ensure achieve the sales promise. ·Set up each business negotiation profile. And set up the individual profile of Rooms frequent guest. ·Protect the benefit of hotel; obey sales and activity rules of hotel strictly. ·Give a polite compliment to honored guest of hotel, know whether they satisfy the service of hotel, whether need some assistances to solve problem. ·Administering every task in the arrivals notice list should according to the agreement which signed with clients. And pay attention to the hotel arrangement in reason and right. ·Know the situation of the local and outside company market, keep contact with the potential company, mastery the business sales chance, and supervise the Rooms SM to do the sale well of their responsive regions and clients. ·做好与商务团体、旅行团体等进行业务洽谈，积极推销酒店客房，开拓客源，在满足酒店利益的前提下，签订销售合同，并确保销售计划的完成。 ·处理主要客户订房的函电，接待他们的来访，与他们保持和发展良好的业务关系。 ·与所有部门搞好沟通和协调工作，检查落实合同执行情况以及重要订房、入住安排，确保实现销售时的承诺。 ·建立各种业务会谈的档案。详细建立入住常客的个人档案。 ·维护酒店的利益，严格遵守酒店的销售和动作规程。 ·进行销售拜访，经常对商务公司、旅行社和政府客户进行个人拜访，建立良好的合作关系和将来业务的联系。 ·礼貌问候酒店的住店消费贵宾，了解是否满意酒店的服务，是否有需要协助解决。 ·入住通知单上每项工作要根据与客户签订的协议执行，并注意店内安排合理性和正确性。 ·了解本地及外埠企业市场情况，与有订房潜力公司保持经常性联系，掌握销售机会，并跟跟进好所负责区域客户。   Knowledge and Experience知识和经验 ·Have more than five years work experiences about sales in hotel, should be engaged in basic level job. ·Have the strong ability of social campaign, adapt to changes, and judge. Mastery sales professional knowledge, can guide the subordinate work. ·Have the ability of language and can use a foreign language to do operation. ·Mastering the knowledge of banquet sales skills, have the strong practice experience and positive attitude to work. ·具有五年以上酒店销售相关工作经验，从事过基层工作。 ·具有较强的社会活动能力、应变能力及判断能力，熟悉本职工作，掌握一定销售专业知识，能引导下级人才工作。 ·具有一定语言文字能力，并能熟练运用一门外语进行业务活动。 ·掌握一定宴会销售的技能、技巧知识，并具有较强的实践经验，以及积极的工作态度。

Primary Responsibilities主要职责 To conduct frequent and thorough inspections of Restaurant department (at least once a week). To feel comfortable with using all F&B Hotel software as well as general administration programs. Supervise functions. Supervise outlet service. Build and maintain positive relationships with all internal customers and guests in order to exceed their needs. Take action to address these needs in order to exceed their expectations. Maintain current Hotel information to be able to provide information to guests. Implements Procedures which enhance the guest experience. Implement working schedule based on forecast, banquet reservation, group and VIP arrivals. Record sales, complaints, solutions and equipment. Make recommendations to superior, improve working efficiency and sales so as to increase resources and control cost. 经常对餐厅部门进行彻底检查(至少一周一次)。 灵活地使用所有酒店餐饮软件以及行政程序。 监督和管理所有餐饮活动。 监督和管理部门服务标准。 与所有的酒店客人建立并保持积极的关系。 努力去预知客人需求以便满足并超出他们的需求。 了解最新的酒店知识以提供给客人最新信息。 执行正确的程序以提高客人的体验。 根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。 做好销售、宾客投诉、解决办法及相关人才、设备的记录。 给领导提出建议，提高工作效率，促进销售，并达到增源节支的目的。 Knowledge and Experience知识和经验 Good oral and written communication skills· Min 2-year experience in hotel engineering operation in similar capacity, preferably with international hotel. Hotel Restaurant Management graduate· Associate degree or above· Experienced in all aspects of restaurants service. Must be well-presented and professionally groomed at all times · Excellent leader and trainer with solid motivational and teamwork skills·Attention to detail and strong interpersonal skills to deal with diverse talent· 良好的口头及书面沟通能力。 至少2年酒店相关运做经验，具有国际连锁酒店工作经验优先考虑。 酒店管理专业毕业·全日制大专（含）以上学历餐饮服务的各方面丰富经验。 始终保持良好和专业的形象，优秀的领导者和培训师，具备良好的激励和团队合作能力·注重细节，良好的人际交往能力，能够和不同的人才相处。

Primary Responsibilities主要职责 To assist the Executive Housekeeper led the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives. Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs. Inspect all responsible areas daily and take corrective measures in order to meet brand standards in terms of cleanliness, maintenance and supply. Coordinate Housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner. Make recommendations to management on equipment, work methods, supplies and decorations. Keep abreast of all new equipment and cleaning products and evaluate their quality。 Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions. Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. Select, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations. Identifies training needs, check training plan of all Housekeeping sub-departments and follow-up to ensure compliance and efficiency of training activities. Drafts and evaluate work flows to improve and optimize organization. Management and responsible for FF&E inventory and preservation. Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. Deputizes for the Executive Housekeeper when required. 协助行政管家根据酒店的目标，带领客房部制定和实施部门目标。 监督清洁、维护等客房部日常运营，同时确保与部门制度、程序、标准和客人满意度相符。 每日检查所有责任区域并采取改进措施，以达到品牌标准对清洁、维护和供应方面的要求。 与前台、工程、市场销售和餐饮部协调日常工作，确保所有客房和公共区域都能及时有效地保持清洁和维护。 给予有关设备、工作方法、运营品及装饰的合理建议。 熟悉新设备和清洁产品，对其质量进行评估。 参与并安排酒店为特殊活动和节日而进行的装饰。 坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解安全及紧急程序。 选择、培训、发展、安排和管理直接和间接下属的绩效表现，以确保客房部的有效运营。 确认培训需求，检查各分部门的培训计划，并跟踪培训进展以及确认培训效果。 对工作流程进行制定和评估以达到优化提升的目的。 对酒店固定资产盘点和保养进行管理并负责。 通过监督管控人工成本与入住率之间的差异来优化劳动生产率。 在需要时代理履行行政管家的职责。 Knowledge and Experience知识和经验 Technical skills for Housekeeping/Laundry. Supervisory and leadership skills – collaborative, enabling, andentrepreneurial. Interpersonal skills well developed with guests, talents, management. Use/knowledge of PMS, Opera, FOLS.  Able to solve problem/make decision within scope. Attention to detail especially cleanliness, room presentation. Able to work independently, reliable, self-directed. 对客房服务和洗衣部门专业的管理技能。 监督和领导技能——合作、支持和创造。 与客人、人才、管理层有良好的人际关系。 使用/了解PMS， Opera，FOLS。 能够在一定范围内解决问题和做决定。 注意卫生细节，房间整体形象。 能够独立工作，可靠，自主的。

Primary Responsibilities主要职责 To work on a rotation basis within Housekeeping. To cleaning and upkeep carpets, upholstery and hard flooring in accordance to Hotel standards. To handle equipment and cleaning supplies with care. To respond to paging and follow up where cleaning is needed. Clean the multi-function hall, lounge and office according to hotel standards. To ensure cleaning equipment is in order and stored appropriately. Attend to general cleaning of restaurants, offices and public area assigned to him/her periodically by shampooing carpet, dusting and cleaning chandeliers, ceiling, A.C grills and other hard to reach fixtures and places asides form performing his daily cleaning duties. 在日常工作中参加清洗餐厅、办公室、公共区域地毯的工作，同时打扫吊灯、天花板，空调架或其他死角的卫生。 做好客房部基础工作运转，按照饭店的标准清洗地毯、硬地面和家具。 小心使用机器，及时清洁机器。 及时清洁责任区域并时刻保持其整洁。 根据酒店标准打扫多功能厅、休息室和办公室。 确保所有清洁器材正确摆放，并适当保存。 Knowledge and Experience知识和经验    Relevant work experience and be familiar with marble restoration, stone maintenance, carpet cleaning, the use of cleaning supplies, and equipment upkeep. 酒店相关工作经验优先考虑。熟悉大理石翻新，石材保养，地毯清洁，清洁用品的使用，机器设备的维护等。