【岗位职责】 1、负责完成部门营业目标。确定各细分市场，完成销售目标。  2、负责不断开发、发展新客户。  3、经常拜访老客户，与老客户保持密切的关系，及时掌握老客户的新需求和客源情况，随时为他们处理用房，娱乐用餐、会议等事宜。  4、经授权代表本店与客户签订有关团队、会议销售协议，并及时与其他部门沟通，保证协议的实施。  5、陪同来访客户参观本酒设备设施，赠送本酒店的宣传资料。  6、负责做好团队、会议市场资料收集、汇总及建档工作。及时掌握市场动态，为部门经理提供准确的信息资料。  7、协助财务部、前厅部处理好团队、会议开房、信用及结账等工作。  【岗位要求】 1、掌握使用互联网及其它主要电脑系统的知识。 2、掌握应用销售及前台的电脑系统。 3、了解旅游市场、会议及餐饮销售。 4、能够掌握和理解市场和竞争。 5、良好的人际交往和沟通技巧。 6、独立工作和团队工作的能力。 7、3-5年销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验并有最少2年的销售经理经历。

工作职责： 1. 负责公共区域的日常运营与现场管理，确保环境整洁、安全有序，提升整体服务品质。 2. 组织并监督保洁、安保等相关服务团队的工作执行，协调解决现场突发问题。 3. 定期巡查公共区域设施设备运行情况，及时上报维修需求并跟进处理进度。 4. 配合相关部门开展大型活动的场地布置与秩序维护工作，保障活动顺利进行。 5. 收集客户反馈意见，持续优化公共区域的服务流程与用户体验。 任职资格： 1. 具有1年以上公共区域管理或相关服务行业管理工作经验，具备良好的现场协调能力。 2. 学历不限，专业不限，具备较强的学习能力和执行力。 3. 具备良好的沟通表达能力和服务意识，能够妥善处理突发事件和客户诉求。 4. 能够适应轮班工作安排，责任心强，具备较强的团队协作精神。

工作职责： 1. 协助餐饮部日常运营工作，包括但不限于餐前准备、餐中服务支持及餐后整理。 2. 负责与团队成员协作，确保服务流程顺畅，提升顾客用餐体验。 3. 学习并遵守食品安全与卫生规范，维护餐厅环境整洁与安全。 4. 完成上级交办的其他学习性或辅助性工作任务。 任职资格： 1. 全日制在读学生，专业不限，能够保证稳定实习时间。 2. 对餐饮服务行业有热情，具备良好的沟通能力和团队合作意识。 3. 学习能力强，能快速适应工作环境，服从工作安排。 4. 无传染病及其他影响公共卫生健康的疾病，入职需符合国家相关健康标准。

工作职责： 1. 制定并实施公司数字渠道发展战略，推动数字化分销体系的建设与优化，提升整体渠道效能。 2. 负责线上分销网络的拓展与管理，包括电商平台、自营渠道及其他新兴数字渠道的合作与运营。 3. 分析市场趋势与用户行为数据，制定精准的渠道营销策略，提升转化率与客户留存。 4. 协调跨部门资源，推动产品、技术、运营与市场团队协同，保障数字渠道业务高效运转。 5. 建立渠道绩效评估体系，定期监控关键指标，持续优化渠道结构与资源配置。 6. 维护与核心渠道合作伙伴的战略关系，探索创新合作模式，提升品牌在线上渠道的竞争力。 任职资格： 1. 本科及以上学历，市场营销、工商管理、电子商务或相关专业优先。 2. 具备5年以上数字渠道管理或电商运营管理经验，有快消品、零售或互联网行业背景者优先。 3. 熟悉主流电商平台（如天猫、京东、拼多多等）及社交电商、内容电商等新型数字渠道运营规则。 4. 具备较强的数据分析能力，能够基于数据驱动决策，熟练使用数据分析工具者优先。 5. 优秀的沟通协调能力与团队领导能力，能够有效推动跨部门协作与项目落地。 6. 具备战略思维与创新意识，能适应快速变化的市场环境并推动业务持续增长。

工作职责： 1. 负责洗衣房日常运营管理工作，合理安排人员班次与工作任务，确保洗涤服务质量与效率。 2. 监督衣物分类、清洗、烘干、熨烫及折叠等各环节操作流程，保证符合卫生标准与客户要求。 3. 管理洗涤设备的日常维护与保养，及时报修故障设备，保障设备安全稳定运行。 4. 控制洗涤用品及物料消耗，定期盘点库存，提出采购需求，降低运营成本。 5. 对员工进行岗位培训与绩效考核，提升团队专业技能与服务意识。 6. 执行安全操作规范，落实防火、防事故措施，营造安全的工作环境。 任职资格： 1. 具有1年以上洗衣房或相关服务行业管理工作经验，熟悉洗涤流程与设备操作。 2. 学历不限，具备良好的组织协调能力和团队管理能力。 3. 责任心强，工作细致，能够适应轮班工作安排。 4. 具备基本的沟通表达能力与问题处理能力，能有效指导一线员工开展工作。 5. 遵守职业操守，无不良记录，身体健康，符合岗位履职要求。

工作职责： 1. 负责公司产品的市场推广与销售工作，完成既定的销售目标。 2. 开拓新客户资源，维护现有客户关系，提供专业的售前咨询与售后服务。 3. 收集市场信息与客户需求，及时反馈至相关部门，协助优化产品与服务。 4. 参与制定区域销售策略，执行公司营销方案，提升市场份额与品牌影响力。 5. 定期提交销售报表与工作报告，确保业务数据的准确性和时效性。 任职资格： 1. 大专及以上学历，专业不限。 2. 具备1年及以上销售相关工作经验，有行业经验者优先。 3. 具备良好的沟通能力、抗压能力及团队协作精神。 4. 熟练使用办公软件，具备基本的数据分析能力。 5. 具备较强的市场敏感度和客户服务意识，能独立开展业务拓展工作。

工作职责：1. 负责楼层日常运营管理工作，包括但不限于人员调配、任务分配及现场监督，确保楼层服务高效有序进行。2. 监督楼层员工的服务质量，定期进行服务技能培训，提升顾客满意度，及时处理顾客投诉与建议。3. 管理楼层物资与库存，包括清洁用品、办公用品等，确保物资充足且合理使用，避免浪费。4. 协调楼层与其他部门（如安保、工程、前台等）的沟通与合作，共同解决运营中遇到的问题，提升整体运营效率。5. 定期检查楼层设施设备状况，及时上报并跟进维修，确保楼层环境安全、整洁、舒适。6. 参与楼层营销活动的策划与执行，提升楼层业绩，同时收集市场反馈，为营销策略调整提供依据。任职资格：1. 高中及以上学历，具备基本的学习能力和理解能力。2. 拥有3年以上楼层管理或相关领域工作经验，熟悉楼层运营流程及服务标准。3. 具备良好的沟通协调能力，能有效处理员工关系及顾客投诉，维护良好的团队氛围和顾客关系。4. 具有较强的组织能力和执行力，能够合理安排楼层工作，确保任务按时完成。5. 具备一定的财务管理知识，能够合理控制楼层成本，提高经济效益。6. 工作认真负责，细心周到，能够在快节奏的工作环境中保持高效和冷静。

工作职责：1. 负责烹饪各类高级菜品，包括但不限于中餐、西餐或特色地方菜，确保菜品色香味俱佳，满足顾客的高品质需求。2. 根据餐厅菜单和顾客特殊要求，精心准备食材，进行菜品创新与研发，提升餐厅菜品竞争力。3. 严格把控食材质量，确保所有食材新鲜、卫生，符合食品安全标准。4. 管理厨房日常运作，包括食材采购计划、库存管理、厨房设备维护与清洁等，确保厨房高效有序运行。5. 指导和培训初级厨师及厨房助手，提升团队整体烹饪技能和服务水平。6. 参与餐厅营销活动，如美食节、主题晚宴等，设计并制作特色菜品，吸引顾客。任职资格：1. 不限学历，但需具备扎实的烹饪基础和丰富的厨房工作经验。2. 至少拥有1年及以上一级厨师或相关厨房管理岗位的工作经验，熟悉各类烹饪技法。3. 具备良好的菜品创新能力，能够根据市场需求和顾客反馈，不断调整和优化菜品。4. 对食材有深入了解，能够鉴别食材质量，确保食品安全。5. 拥有良好的团队管理和沟通能力，能够有效指导和管理厨房团队。6. 工作认真负责，注重细节，具备良好的职业素养和服务意识。

工作职责：1. 负责前台接待工作，包括客户来访登记、引导及日常咨询；2. 接听并转接电话，接待来访客户，展示公司良好形象；3. 处理日常的信件、邮件的收发工作，确保信息的准确传递；4. 维护前台区域的整洁与秩序，确保良好的工作环境；5. 协助组织和筹备公司内部活动，如会议、培训等；6. 完成上级交办的其他相关工作。任职资格：1. 大专及以上学历，专业不限；2. 具有1年以上相关工作经验，有前台或客服工作经验者优先；3. 具备良好的沟通能力和服务意识，能够热情、礼貌地接待客户；4. 熟练使用基本的办公软件，如Word、Excel等；5. 形象气质佳，普通话标准，具备良好的职业素养；6. 工作细致认真，责任心强，能够承受一定的工作压力。

工作积极，勇于承担责任，对工作热诚，善于抓住学习新技能自我提升的机会。 工作中灵活变通，反应敏捷，能果断地根据具体情况而改变工作要求。 以热情、友好和真诚的笑容来迎接、问候，欢送所有的客人。 请会员或酒店客人出示会员卡或房卡，并在会所签进/签出表上登记（如客人或会员拒绝登记，请在他/她们离开前台后替他/她们补上并标明客人拒绝签字登记）。 完全了解酒店和健康中心的服务和特色，包括内部的促销，当前和将来能提供给客人的设备，积极地向客人促销。 健康中心和酒店服务的特色，客人享受的权益，要正确的传达给会员和酒店客人。

·        日常的工作中适当的培训新员工，包括安全与环境卫生的程序 ·        在自己的职责当中控制并分配其他工作 ·        确定团队员在自己的工作职责当中遵从部门建立的程序与规章制度 ·        监督并确认健身中心每一位员工认真的对待和服务每一位到来的客人 ·        遇到投诉或在健身中心运动受伤的客人要及时解决，随后跟进客人关注客人并给与客人更好的服务 ·        有效的处理对重要客人热情好客的服务 ·        要知道健身中心的所有服务和标准及服务技巧 ·        在工作执行期间有能力的对团队成员起到带领和有效沟通作用

确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 确认预抵和离店的详细信息，并提供行李和运输以及客人的要求的其他服务。 Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests 维护并清洁行李部的所有设备，保持专业形象。 Maintains and cleans all equipment at Bell Desk to maintain a professional image. 根据摆放标准储放行李。协助所有客人储放行李并确保遵守保存，储放，安全的程序。 Stores luggage according to standards. Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed. 为住店客人和来访者指引酒店的设施位置。 Directs guest and visitors to any of the Hotel’s facilities 随时准备为客人开关车门。 Assists to open and close car doors for guests whenever the opportunity arises. 为所有抵达和离店的客人装卸行李。 Loads / unloads guest’s luggage for arriving and departing guests.    检查酒店的休息区和正门区域的卫生情况，确保大堂整体环境的整洁。 Maintains a tidy lobby by checking the general cleanliness and tidiness of the sitting area and entrance. 协助客人招呼计程车，回答客人的提问。 Hails taxis and answers guests’ inquiries. 阻拦试图进入酒店的不正当人士。 Prevents entrance of unauthorised or undesirable persons. 与相关部门协作，协调贵宾在店内的各项活动。 Co-ordinates VIP movements with relevant Departments as advised.

确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 与客人和同事保持基于良好工作关系的互动接触。 Maintains positive guest and colleague interactions with good working relationships. 与客人建立并保持良好的客户关系。 Establishes a rapport with guests maintaining good customer relationships. 让客人在入住和离店过程中得到尽善尽美的服务。 Personally and frequently verify that guests arereceiving the best possible service during check-in and check-out. 确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。 Ensures that guest history records are accurately maintained and all repeat guests are pre-registered. 与相关部门协作，协调贵宾在店内的各项活动。 Co-ordinates VIP movements with relevant Departments as advised.

辅助酒店市场传讯策略的执行（目标、策略和行动） Assists in the implementation of the hotel’s Marketing Communications Strategy (goals, tactics and actions). 协助市场传讯部总监，确保酒店市场传讯活动与公司营销策略一致，对酒店活动予以适当执行 Assists Marcom Director to ensure that the Marketing Communications activities are aligned with the Corporate Marketing Strategy, and the Hotel Actions have been implemented where appropriate. 开发并维持与媒体及其工作人员的积极联系，评估所有媒体要约和宣传 Develops and maintains active contacts with the press and key media people, and evaluatesall media solicitations and exposures. 协助监测所有当前本地和国外公众对酒店的态度和评述 Assists in monitoring all current attitudes and public statements concerning the hotel in local and foreign media. 协助确保所有酒店广告和宣传材料（本地餐饮和招聘等）符合凯悦国际品牌标准 Assists in ensuring all hotel advertising and collateral (local Food and Beverage, recruitment, etc.) comply with Hyatt International’s brand standards. 协助维持整个酒店数字和电子商务预算以及相关供应商关系（如：支持账单和发票等） Assist to maintain overall hotel digital and ecommerce budget and related vendor/agency relationships (i.e. Supporting billing and invoicing needs, etc.) 识别和沟通了解的信息，并向酒店管理层提出相关建议 Identify, articulate and defend insights and recommendations to senior hotel management 向酒店管理层提供持续不断的关于行业新闻，趋势，问题，站点特征和优秀的实践等，协助培训酒店数字营销基础 Provide ongoing updates of industry news, trends, issues, site features and best practices to senior hotel management and help educate hotel on digital marketing essentials 协助撰写新闻稿，协助安排媒体访问及采访，维持并更新酒店图片库 Assists inwriting press releases. Assist in preparation for media visits and interviews. Maintains and updates the hotel’s photo library. 准备月度公关报告 Prepares monthly PR reports. 与其他部门合作，评估并支持其内外宣传需要 Works with other departments to assess and support their internal and external communications needs. 按照安排参加市场传讯部门会议 Attends Departmental Meetings as scheduled. 为部门进行行政管理支持工作 Provides administrative support to the Department.

The Director of RevenueManagement will provide the hotel’s Executive Team guidance in developinglong-term strategies and short-term tactics to increase the hotel’s overallrevenues and to maximize profit. Toassist the Director of Marketing / Sales and the management team to have astructured approach to tactical marketing making use of all internal andexternal tools available to the hotel and providing standard analyticalreporting to ensure the adopted tactics are measurable. Toundertake in depth business analysis, primarily of the Rooms department butalso other revenue generating departments including Food & Beverage andSpa, making recommendations on promotional tactics in liaison with the Directorof Marketing / Sales and the respective Outlet Manager / Director. Ensure the guidelines for data collection, datainput, data cleaning and data usage are being followed throughout the hotel andconduct regular training to the relevant departments. To conduct regular training to Front Office, Salesand Marketing, Reservations on the definition of the marketing standard codesi.e. Purpose of Visit, Rate Markets / Segmentation etc. and their importance inmarketing analysis. To assist theDirector of Marketing / Sales in the strategic direction of the Sales Team byassisting the Sales Managers with their Personal Business Plans, corporateaccount classification (key account management) as well as ensuring monthlyreporting needs are met. To work in close collaboration with the MarketingCommunication Manager to ensure the chosen marketing communications areconsistent with the hotel’s targeted customer’s profile, preferences, andbehaviors. To offer quantitative information to Marketing Communicationsregarding the targeted market’s size, yield, booking, past promotion results,etc., for planning and ROI calculation. To analyze the current revenue generation trends ofthe hotel in order to identify critical areas for Revenue Enhancement. To assist the HotelExecutive Team in developing integrated solutions that enables the hotel toleverage increased profitability via Business Intelligence and RevenueManagement practices, focusing on revenue engineering primarily for the Roomsdepartment but also other profit centres of the hotel such as F&B or Spa.

确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 适当时为其他部门的内部客人提供优质服务。 Provides excellent service to internal customers in other departments as appropriate. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 与客人和同事保持基于良好工作关系的互动接触。 Maintains positive guest and colleague interactions with good working relationships. 与客人建立并保持良好的客户关系。 Establishes a rapport with guests maintaining good customer relationships.

确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 适当时为其他部门的内部客人提供优质服务。 Provides excellent service to internal customers in other departments as appropriate. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 与客人和同事保持基于良好工作关系的互动接触。 Maintains positive guest and colleague interactions with good working relationships. 与客人建立并保持良好的客户关系。 Establishes a rapport with guests maintaining good customer relationships.

协助确保会议宴会服务运作符合其酒店策略，适当执行酒店规章。 Assists to ensure that the Events Service activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. 定期主持召开部门沟通会并确保其确实有效。 Conducts regular divisional communications meetings and ensure these meetings are effective. 确保所有员工遵循品牌承诺并始终提供优异的对客服务。 Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 与客人和同事保持基于良好工作关系的互动接触。 Maintains positive guest and colleague interactions with good working relationships. 与客人建立并保持良好的客户关系。 Establishes and maintain good customer relationships with customers. 经常亲自核实宴会和会议客人得到的是最好的服务。 Personally and frequently verifies that guests at conferences and banquets are receiving the best possible service. 在宴会厅和会议室区域花时间巡视（高峰时段）以确保员工很好地管理宴会区域并使各个宴会达到最佳满意度。 Spends time at conferences and banquets (during peak periods) to ensure that they are managed well by the respective associates and functions to the fullest expectations. 协助餐饮部年度经营计划的准备工作，确保部门目标充分满足酒店的营业目标和员工需。 Assists with the preparation of the annual Food and Beverage Business Plan ensuring Divisional objectives fully address business objectives of the hotel and needs of associates. 与餐饮总监密切配合，协助准备和定期更新会议宴会服务部的部门预算，以确保完成经营目标并有效控制成本。 Assists with the preparation and regular update of the Event Service Departmental Budget, in close cooperation with the Food and Beverage ensuring targets are met and costs are effectively controlled. 监督会议宴会服务部所有员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。 Oversees the punctuality and appearance of all Event Service associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 经过适当的培训、指导和/或教导，通过提高每位员工的技能和能力将其效力发挥到最大。 Maximises the effectiveness of associate by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

保持所有的永久性的关于成本运作设施和固定资产及经营设备方面的记录。 Maintains files for all pertinent cost audit Operating Equipment and FF&E records. 确保遵循与财务记账，资金处理及营业执照相关的酒店、公司及当地的政策与法规等，及时准确的汇报财务信息。 Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候让各个部门经理参与其中。 Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate. 全面了解凯悦国际在成本审计方面的目标，对于物料管理部的活动建立一个有效的审计系统。 Understands thoroughly Hyatt International objectives in Cost Audit as to provide an effective auditing system for the activities of the Materials Management division. 为部门主管提供必要的成本数字，有利于他们经营他们各自的利润中心。 Provides Heads of Departments with the cost figures necessary for them to operate their individual profit centre profitably. 审核餐饮部各营业点每天的运作。 Audits the day-to-day operation of all food and beverage outlets. 全面熟悉物料部门的管理，包括收货，采购，发货，仓库和厨房的运作。 Fully conversant with operation of the Materials Department, i.e. receiving, purchasing, issuing, storing and commissary kitchen.

协助员餐厨师长，为员工提供健康/卫生/多种花样的食品。 Assists Associate Restaurant Chef to provide healthy, hygienic, and diversified food for associates. 协助员餐厨师长，根据员工提出的建议和意见，积极做好改进工作。 Assists Chef of Associate Restaurant to make positive improvements in accordance with suggestions from associates. 根据不同的要求，切配各种肉类和蔬菜。 Cuts and garnishes meats and vegetables. 根据菜单烹制食品。 Cooks dinners according to menus. 从仓库领取原料并保存好记录。 Receives source materials from store and keeps record. 组织干货及蔬菜的储存。 Stores dry goods and vegetables. 严格执行食品分摊政策以控制成本。 Direct food apportionment policy to control costs. 严格遵照食品准备及制作方法、分量和装饰的要求，以确保食物是按预先设计而制作的。 Obeys methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. 保持厨房的干净整洁及严格遵守酒店的卫生标准。 Keeps kitchen tidy and clean, and obeys the hygiene standard of the hotel. 始终保持厨房里所有设备干净整洁。 Ensures the work place is tidy and clean. 及时报告任何食品加工设备的故障。 Timely report any breakdown from food processing machines.

确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 与客人和同事保持基于良好工作关系的互动接触。 Maintains positive guest and colleague interactions with good working relationships. 与客人建立并保持良好的客户关系。 Establishes a rapport with guests maintaining good customer relationships. 协助促进工作效率水平的提高以及在适用的原则指引下慎重管理设施设、工资成本的支出。 Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines. 确保遵守品牌承诺以追求利润最大化为原则进行部门运作。 Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise. 协助餐厅经理达到月度和年度个人目标和餐厅营业收入。 Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue. 确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。 Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 确保使用新技术和设备，简化工作系统提高工作效率。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system

准确有效率的保存文件，包括电子版和打印版。 To ensure that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times. 保存完整的会议部门销售协议，合同和报价。 To maintain completed and supported records of all Events Agreements, Contracts and Quotations for the hotel. 建立快速有效的销售预定追踪系统。 To establish an efficient trace file to ensure that all business booked is properly tracked. 及时整理，提交和分发日报告/周报告/月报告。 To prepare, compile and distribute the daily/weekly/monthly reports in a timely manner.  快速周到地处理客人及员工询问，出现投诉及其他问题要及时汇报。如果没有快速的解决办法，要确保及时必要的跟进 To handle guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems.  If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner. 维护与客人及伙伴的良好工作关系 To maintain positive guest and associate interactions with good working relationships. 确保所有指定客户信息在记录中及在电子数据库系统中及时有规律的定期更新 To ensure that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.

确保遵循品牌承诺并始终提供优异的对客服务。 Delivers the brand promise and provide exceptional guest service at all times. 适时的为其他部门员工同样提供优质的服务。 Provides excellent service to internal customers as appropriate. 熟悉掌握酒店的产品知识、服务标准及酒店政策。 Be familiar with the hotel’s products and services and policies. 检查并清洁酒店车辆，确保车况良好。 Checks and cleans the Hotel's vehicles, ensuring the cars to be in good condition at all times. 对各种车辆知识和其性能均能掌握。 Has excellent knowledge of the different transportation types and their individual benefits. 安全准时的接送客人和酒店管理人员来往指定地点。Sends and pick up guests and hotel executives to and from any destination given, punctually and safely. 阻止未授权车辆停放在酒店车道上。Prevents unauthorised parking in driveway.

核对商品预定单和接收单。 Checks incoming ingredients ensuring that all merchandise is in accordance with order sheets and receiving records. 有效的协调组织饼房内部的工作，提高工作效率。 Organises and sets up the assigned section of the Food and Pastry as efficiently as possible to increase speed and maximise productivity. 确保所有的菜肴符合菜谱的标准。 Ensures that all dishes from that section are prepared consistently and according to standard recipes. 保证厨房的卫生符合卫生部门和酒店的标准。 Ensures the sanitation standards for kitchen are being met. 协助厨师长和副厨师长充分落实酒店的标准。 Assists the Sous Chef and Chef de Cuisine in ensuring that all culinary standards in that section comply with company and Hotel Policies and Procedures and Minimum Standards. 给员工做适当的培训，提高工作效率。 Trains the culinary associates in that section of kitchen in the skills necessary for them to perform their function.