岗位职责 1、遵守操作规程及酒店规章制度。 2、按计划检修客房，检修公共区域，根据客房损坏情况排出先后次序。 3、完成综合性临时任务，如检查VIP房、监督客房、餐厅、大堂等外包大修工作。 4、完成宾客提出的小修工作。 5、完成维修领班安排的其它工作。 6、提供客房设施现状、公共区域现状，提出补救意见。 岗位要求 1初中以上文化程度；有同岗位工作经验者优先。 2、以电工优先，对钳工、管工、空调、木工、油工专业知识有一定的了解，具备一专多能，动手能力强。 3、五官端正。 4、身体健康，精力充沛。

【岗位职责】 1、负责客房部的日常运营管理，确保客房清洁、布草更换、物品补充等工作按时按质完成 2、制定客房部工作计划，合理安排员工排班，监督工作流程执行情况 3、检查客房卫生质量和服务标准，定期进行质量抽查并提交报告 4、管理客房用品库存，控制成本并确保物资充足 5、处理客人投诉及特殊需求，及时解决客房服务相关问题 6、培训新员工，提升团队服务技能和工作效率 【岗位要求】 1、高中及以上学历，酒店管理相关专业优先 2、1年以上酒店客房管理工作经验，熟悉客房服务流程 3、具备良好的组织协调能力和团队管理经验 4、工作细致认真，能承受一定工作压力 5、身体健康，能适应客房服务员做房工作及宴会支援工作

The position of Director of Engineering is responsible for the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner’s asset.  Structural aspects of the hotel as well as the maintenance of grounds and external facilities all fall within the span of responsibility.  Promotes the desired work culture around the “Winning ways” of the InterContinental Hotels Group and the IHG Commitment is “Room to be yourself”. 工程总监的职责在于确保酒店实体及设备的有效运作，对业主资产提供维及维修服务。酒店地面及外部建筑设施维护都属于此职位的责任范围之内。促进形成洲际酒店管理集团“致胜之道”的企业文化和洲际集团对员工的承诺就是“尽炫自我”。 At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: ·     Be charming by being approachable, having confidence and showing respect. ·     Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. ·     Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： ·     亲切、充满自信、体现尊重来展现富有魅力的你。 ·     理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 ·     见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 Duties and Responsibilities工作职责 Financial Returns: 财务回报： ·         Ensure the effective financial management of the maintenance department by setting maintenance budgets, capital works program’s and engineering plans and ensuring that performance against there are regularly monitored and reviewed.  ·         通过制定维修保养预算、基建工程项目和工程计划并确保定期监督和审核绩效，来确保维修部有效的财务管理。 ·         Responsible for the general cost control aspects of maintenance, the preparation of departmental cost budgets and their implementation and submission to management. ·         负责维修部的整体成本控制，编制部门成本预算及其实施和提交给管理层。 ·         Provide advice to senior management on all aspects of engineering support, environmental controls and the operational efficiency of the property. ·         在工程支持、环境控制、 营运效率各方面为上级管理层提供建议 ·         Ensure the effective financial management of the engineering department by setting maintenance budgets, capital works programs and engineering plans and ensuring that performance against there are regularly monitored and reviewed.  Responsible for the general cost control aspects of maintenance, the preparation of departmental cost budgets and their implementation and submission to management. ·         通过制定工程预算、基本建设工程项目和工程计划以达到优化财务管理以及通过定期监控及检查来确保工作完成质量。负责控制维护成本、制定部门成本预算及监控其实施情况并将完成结果提交酒店管理层 ·         Ensure the effective financial management of the Capital Plan by setting realistic capital budgets, cash flows, capital works programs and equity asset plans and ensuring that performance against these are regularly monitored and reviewed.  Responsible for the general cost control aspects of each project, the preparation and submission of budget estimates to management and their successful implementation. ·         通过制定现实可行的资本预算、资金流状况、资金计划以及平衡资产计划来确保财务资金管理的有效性。并且对于符合这些财务计划的工作表现定期进行检查和回顾。同时也负责对工程各个方面成本进行控制以及向管理层提交预算计划及其实施情况 ·         Take control of Capital Project planning, in liaison with management, to ensure capital funding is effectively allocated and budgeted in accordance with company directives and philosophy. ·         控制资金项目计划，与管理层配合确保有效分配资金状况以及按照公司的政策方针和所属价值观执行和操作 ·         Plan, implement and administer a five-year Capital Plan, which is updated annually against InterContinental Hotels Group Divisional Capital funding allocations. Liaise closely with the Director of Finance and the Director of Engineering to meet these criteria. ·         计划、实施及管理一项五年资金计划，并且每个年度按照洲际酒店集团资金运营指导政策更新此计划。同时，与财务总监及工程总监密切配合以实现此项目标 ·         Provide input as required into the formulation of the annual Strategic Equity Asset Plan (Owned properties). ·         为每年度的政策衡平资产计划（自有资产）提供条件支持 ·         Ensure Executive Committee awareness of the Capital Program within the property by conducting regular updates at each meeting.  Attend and present to the board of directors as and when required. Attend the morning briefing meeting daily and update staff on progress.  ·         在每次会议中定期更新信息以确保行政委员会能够及时了解资金计划运用情况。按要求向董事会提供并演示此项更新内容。参加每日晨会并向员工讲解工作进度 ·         Plan, implement and administer an energy management program by establishing energy reduction objectives, the maintenance of records and regular reporting of performance against these objectives.   ·         通过建立节能目标、保持维护记录以及定期工作汇报来实现计划、实施和管理能源项目的目标 ·         Ensure InterContinental standards and requirements are effectively met for each project undertaken by liaising regularly with InterContinental Hotels Group Technical Services Department.  Ensure quality standards are achieved for each project undertaken and defects are completely resolved prior to issuing final accounts.  ·         通过与洲际酒店集团技术服务部门的定期联系来确保每项工程都有效达到洲际的标准及要求。同时也须确保每项工程在得出最终结果之前都能彻底解决所遇到的问题及阻碍 ·         Ensure adherence to all statutory regulations and fire codes by regularly reviewing policies and safety procedures for each project.  Ensure that any tests and inspections required on equipment are carried out and records maintained.  Ensure all building codes and relevant ordinance requirements are met and all building department requirements and submissions are submitted and final approval is achieved. ·         通过定期回顾每项工作的方针政策及安全程序来确保始终遵守所有政策规定及消防规范；确保对设备开展所有必须的测试及检查项目并作相关维护记录；确保满足所有对于建筑主体及相关条例的规定，以及提交建筑主体要求规范并取得最终确认 ·         Ensure a technically comp etent project team by selecting qualified consultants and selecting contractors based on previous experience, quality and price.  Carry out regular work sampling during the project and proactively feedback to the contractor and consultant team and senior management.  ·         凭以往的工作经验、完成质量及产品价格来确定顾问代表和承包商人选。在工程项目中定期开展示范工作并提前向承包商、顾问代表及上级管理层反馈意见 ·         Ensure the staff awareness of energy management within the property by conducting regular education and training programs on energy conservation and matters related to efficient operation of equipment in a cost-effective fashion. ·         通过定期开展学习和培训节能计划以及对设备运作采取有效成本概念来加强员工的能源管理意识 ·         Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems.  Evaluate, control and record energy usage and implement and upgrade energy conservation systems. ·         通过确保对建筑环境控制及节能系统的有效管理来实现酒店盈利的目标。评估、控制和记录能源消耗及实施情况，并且及时更新节能系统 ·         Contribute to guest satisfaction standards by ensuring that technical support services quickly address, and where possible, anticipate, individual needs.  Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and efficient fashion. ·         通过快速实施技术支持服务以及根据可能的、预测中的个人需求来达到客人满意度的标准。同时，确保满足客人对于安全及舒适方面的需求，以周到而有效的方式提供所需服务 ·         Ensure a technically competent engineering staff by selecting, training and developing a motivated, well-qualified maintenance team.  Carry out regular work sampling studies within the department and evaluate the performance and productivity of personnel. ·         通过甄选、培训、以及发展和组织积极且专业的工程团队来发展技术优秀的部门员工。同时，应定期在部门内开展示范学习计划以及评估个人表现 ·         Maintain the condition of the physical assets of the hotel by carrying out any upgrading and project work in liaison with architects, interior designers and management.  ·         通过提升酒店工程质量以及建筑师、室内设计师以及与管理层相互配合来保持酒店实物资产的处于良好状态 ·         Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program.  Closely monitor the condition of the physical property and equipment by conducting continual inspections of the building.  Ensure that preventative maintenance schedules are in operation and regularly upgraded.  ·         实现预防维护管理计划，确保所有机电设备和仪表仪器正常运行。通过对建筑主体进行经常性的检测来确保酒店实物资产及设备处于良好状态，并确保预防维护计划确实得以实施并定期进行更新 ·         Contribute to a high standard of quality control within the hotel by actively participating in the hotel’s Quality Assurance Program. ·         在酒店内通过积极参与质量保证计划来达到高标准品质的规范要求 ·         Ensure the cost effectiveness and technical efficiency of all services performed by outside contracts by close supervision.  Ensure all work is carried out in accordance with contracts, leases, services agreements and warranties. ·         通过与外包商的密切联系来确保所有服务项目在成本和技术上符合契约、租约、服务协议及相应的保证条款 ·         Ensure the quality of all work completed by both employees and external contracted staff adheres to the standards of good engineering practice. ·         确保职员及外包工程严格按照工程标准完成所有工作项目 ·         Contribute to the effectiveness of management decision making by representing the engineering department at all executive and staff meetings and by ensuring regular liaison with heads of other departments. ·         代表工程部参加行政和职工会议以及与其他部门保持经常性的沟通来促进管理决策的有效性 ·         People: 员工团队： ·         Works within the company’s Human Resource Framework to ensure the departmental performance of staff is productive. Duties include: ·         与公司人力资源部门共同评估员工的工作能力,具体责任包括: ·         Planning for future staffing needs ·         针对员工未来需要作计划 ·         Recruiting in line with company guidelines ·         在员工聘请方面确保符合酒店的指导方针 ·         Preparing detailed induction programmers for new staff ·         为新员工准备详细的介绍资料 ·         Maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation ·         建立全面而及时的以及关注客人的部门标准及程序并监督其完成情况 ·         Ensuring training needs analysis of Engineering staff is carried out and training programmers are designed and implemented to meet needs ·         确保实施工程部员工的培训需求分析，并且确保培训计划的设计和实施情况能够满足员工需求 ·         Conducting probation and formal performance appraisal in line with company guidelines ·         按照酒店政策方针对员工试用期及正式工作期作出表现评估。 ·         Maintaining up to date staff records and approves leave requests etc ·         保持最新的员工在职记录并批复员工休假申请等 ·         Coaching, counseling and disciplining staff, providing constructive feedback to enhance performance ·         指导、劝告及训练员工,，提供有建设性的反馈意见从而提高工作表现 ·         Regularly communicating with staff to maintains good relations ·         与员工定期沟通以保持良好关系 ·         Produces an efficient work schedule ·         制定有效的工作计划 Guest Experience: 宾客体验： ·         Contribute to guest satisfaction standards by ensuring that technical support services quickly address, and where possible, anticipate, individual needs.  Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and efficient fashion. ·         通过确保迅速提供技术支持服务、在可能情况下预见到特殊的个体需求，帮助实现宾客满意度标准。确保客人的安全和舒适，且礼貌、高效地处理任何服务要求。 ·         Ensures smooth and continuous functioning of required equipment for the total hotel building and its interior, thus achieving maximum efficiency and guest satisfaction. ·         确保酒店整体建筑及其内部必要设备的平稳、持续运作，从而实现最高的效率和宾客满意度。 Responsible Business: 企业责任： ·         Ensure adherence to all statutory regulations and fire codes by regularly reviewing policies and safety procedures.  Ensure that any tests and inspections required on plant by statutory authorities are carried out as and when required and that all records and documentation associated with such tests and surveys are correctly kept and/or displayed.  Ensure that the hotel fulfills all compliance requirements. ·         通过定期回顾政策与安全程序，来确保遵守所有法定规定和消防规范。确保根据要求和需要实施法定机构规定机房需要进行的所有测试和检测，并妥善保存和/或展示与这些测试和检测相关的所有记录和文档。确保酒店符合所有法规要求。 ·         Maintain the condition of the physical assets of the hotel by carrying out any upgrading and project work in liaison with architects, interior designers and management. ·         与建筑师、室内设计师和管理层联络，通过实施升级和工程工作，维护酒店实物资产的状态。 ·         Contribute to a high standard of quality control within the hotel by actively participating in the hotel’s Quality Assurance Program. ·         通过积极参加酒店的质量保证计划，帮助实现酒店内部高标准的质量控制。 ·         Ensure the quality of all work completed by both employees and external contracted staff adheres to the standards of good engineering practice. ·         确保酒店员工及外部承包员工完成的所有工作的质量均符合良好工程操作的标准。 ·         Provide advice to senior management on all aspects of maintenance support, environmental controls and the operational efficiency of the property. ·         向高级管理层提供维修支持、环境控制以及物业运营效率等各方面的建议。 ·         Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within PPE guidelines and ensure your direct reports do the same ·         展示对IHG个人防护装备（PPE）政策与程序的认识，确保安全地实施所有的程序并符合PPE指导准则，并确保你的直接下属同样如此。 ·         Be aware of duty of care and adhere to work place health and safety related various IHG policies and procedures ·         具备谨慎责任意识，并遵守各种与工作场所的健康与安全相关的IHG政策与程序 ·         Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly ·         熟悉物业安全、急救和消防及应急程序，安全、合理地操作设备 ·         Ensures that availability of Plant and Equipment is 100% at all times. If breakdowns occur, ensure that the necessary repair is carried out without delay. ·         确保机房和设备在任何时候均100%可用。如果发生故障，确保毫不延迟地实施必要的维修。             ·         Perform other duties as assigned by superior. Perform other related duties and special projects. ·         履行上级分派的其他职责，根据工作需要，履行其它的工作职责和特殊的任务。 This is the top Maintenance/Engineering job in a large full-service, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, high volume catering and convention facilities, and a large number of VIP and key guests.  Supervises a staff of maintenance/engineering tradespersons and contractors. May oversees subordinate managers and supervisors. 这是大型全服务式、豪华型、度假型或大型旗舰酒店中与维修/工程相关的一个重要职位，酒店拥有多样化的场所和设施，众多大型餐饮设施，大规模的宴会和会议设施，以及众多贵宾和重要客人。管理一支维修/工程技工团队和承包商。可能需要管理经理和主管级下属。 QUALIFICATIONS AND REQUIREMENTS 任职要求 ·         Some college or advanced vocational training plus 6 years of experience in general building maintenance and/or construction or equivalent combination of education and experience and which 2 years at Chief engineer or above position.   Specialized in any of one expertise plumbing, electrical, mechanical, and carpentry fields.  Hotel experience preferred.  Professional certification and license if required by law.   ·         若干大专或高级职业培训经历及6年大厦维修和/或建造的综合经验，或同等的教育和经历，其中2年担任总工程师或以上职位。在水管、电气、机械和木工任何一个领域拥有专业的技术专长。拥有酒店经验者优先。持有法律可能要求的职业证书和许可证。

工作职责 / Job Responsibilities  食材预处理：根据菜单和厨师要求，完成食材的清洗、削皮、切配（如切丝、切片、切丁）及初步加工（如焯水、过油），确保食材符合烹饪标准。Prepare ingredients: Wash, peel, cut (e.g., into strips, slices, dices), and pre-process (e.g., blanch, fry briefly) ingredients according to menus and chefs’ instructions, ensuring they meet cooking standards. 调味与备料：提前调配酱汁、准备复合调味料（如糖醋汁、辣酱），按餐品需求分装小份备用；协助整理香料、干货等辅助材料。Prepare seasonings: Mix sauces, prepare compound condiments (e.g., sweet-and-sour sauce, chili paste), and portion them into small servings in advance; assist in organizing spices, dried ingredients, and other auxiliary materials. 烹饪协助：配合主厨完成烹饪流程，传递锅具、调料、工具（如漏勺、铲子）；协助控制火候（如调整炉灶火力），观察菜品状态并及时反馈。Assist in cooking: Collaborate with head chefs during food preparation, passing cookware, seasonings, and tools (e.g., strainers, spatulas); help adjust heat levels (e.g., regulating stove火力) and monitor dish progress, providing timely updates. 摆盘装饰：按菜品设计要求，完成基础摆盘（如铺底、定位主食材），协助添加装饰（如香草、水果片、酱汁画），确保出品美观符合餐厅标准。Plate and garnish: Follow dish design requirements to complete basic plating (e.g., base laying, positioning main ingredients), assist with decorative elements (e.g., herbs, fruit slices, sauce art), ensuring presentation meets restaurant standards. 清洁与维护：实时清理操作区域（如砧板、台面、灶台），清洗使用过的厨具（如锅、碗、刀具）并归位；定期维护厨房设备（如抽油烟机、冰箱），保持环境卫生。Clean and maintain: Continuously tidy the workspace (e.g., cutting boards, countertops, stoves), wash used cookware (e.g., pots, bowls, knives) and return them to their places; regularly service kitchen equipment (e.g., range hoods, refrigerators) to maintain hygiene. 团队协作：配合传菜员、收银员等其他岗位，高效完成出餐任务；响应临时需求（如加急菜品、特殊客制化要求），灵活调整工作优先级。Team collaboration: Coordinate with food runners, cashiers, and other staff to ensure efficient meal delivery; respond to urgent requests (e.g., rush orders, customized dishes) and adjust priorities flexibly.

业务开发经理负责管理客户及其档案，旨在生成酒店收益及市场份额并使其最大化。此职位的关键是与市场调查团队已分配给的客户建立并发展关系，以便增加收益并转化潜在客户。此职位也会参与管理并会培训业务开发专员及协调员The Business Development Manager will be responsible for managing anaccount portfolio with the aim to generate and maximise hotel revenue andmarket share. Key to this role is building relationships and developing networkswithin the accounts assigned by the Sales Research Team in order to increase revenueand conversion. Where applicable, this role will also involve the managementand coaching of a team of Business Development Executives and Business DevelopmentCoordinators. 实现潜在客户转化并根据洲际酒店业务开发SOP制订个性计划。  Validate of the potential ofassigned accounts and create account plans as per the IHG hotels BusinessDevelopment standard operating procedures 开发已分配的客户以满足既定目标并使利润最大化。 Develop the assigned accountportfolio to meet set goals and maximise profitability 收集现有的，及潜在的客户联系信息以生成额外增加的生意。 Gather information on currentand prospective clients / contacts to generate incremental business 保持有效控制销售费用。 Maintain effective control ofsales expenses 使用客户信息及公共工具来监测竞争者的行为，因为这与酒店及客户息息相关，并使用酒店流程与主要股东分享相关信息。 Use both account interactionand publicly available tools to monitor competitors' activities as it relatesto both the hotel and the portfolio of accounts and share relevant informationwith key stakeholders in line with hotel procedures 提供关于改变市场环境管理的反馈，包括市场竞争及市场趋势。 Provide feedback to managementon changing market conditions, including competition and market trends 参与必要的销售拜访和销售会议 Involve Director of Sales whereappropriate on sales calls and sales meetings 与上级沟通工作中遇到的任何问题及相关信息。 Communicate to his/her superiorany issues encountered and other relevant information 出席并参与组织培训，每日简报及所需要参加的其他会议。 Attend and participate in andwhere appropriate, organise training sessions, daily briefings and othermeetings as required 监督，管理及培训商务发展专员及商务发展协调员，旨在贯彻实施他们各自职位的职责。  Where applicable, supervise, manageand train Business Development Executives and Business Development Coordinatorsin carrying out their responsibilities 在某个客人的档案网络里与关键决策人和其他相关人员建立关系。 Network within one’s portfolioof accounts to build relationships with key decision makers and other relevantstaff 合理为客户计划协调安排场考察体验。 Conduct client meetings as wellas planning and coordinating site introduction tours and inspections 处理及管理客户的询价或是问题。 Handle and manage clients’queries or issues 主动积极跟进新的会议信息，加深客户体验。 Be proactive and responsiblefor the follow up of new sales leads to enhance guest experience 开发并维持与商务统筹者（MICE 计划者，旅行社等）的联系。 Develop and maintain contactwith business generators (MICE Planners; travel agents; etc.) 使用特定的销售工具（如Delphi,Opera）确保精准及时的更新所有相关活动的记录供今后参考和控制 Ensure accurate and timelyupdating of an accurate record of all relevant activities in the provided SalesSystem (i.e. Delphi; Opera; etc.) for future reference and control purposes 更新客户及联系文档，并附上客户计划，以确保今后活动使用信息的可用性。 Update Account and Contactprofiles, attach Account plans, ensure ‘live’ information for action 提高酒店在当地市场的认知度及声誉影响。 Develop awareness andreputation of the hotel and the brand in the local community. 履行所分配的其他职责 Performother duties as assigned. 这是一个在提供高端餐饮、宴会及/或会议设施等全面服务的奢华度假型酒店或主要一流酒店，提供大型会务统筹方面的中级职位。 This is middle level sales and marketing position in a full orlimited service hotel and may include meeting space and/or catering facilities. 该职位的评估标准需遵循以下几个重要衡量标准： ·         每年确定一次关键工作表现目标（依据IHG政策规定） ·         针对性的客户计划 ·         销售会议数量 ·         新客户生意信息数量 ·         老客户生意信息数量 ·         新客户确定生意信息质量 ·         老客户确定生意信息质量 ·         程序要符合SOP Performance of this role should be measured by the following keymetrics: ·    Key Performance Objectives setannually (as per IHG policy) ·    Individual Account Plans ·    No. of sales meetings ·    No. of leads from new accounts ·    No. of leads from existingaccounts ·    Value of definite leads fromnew accounts ·    Value of definite leads fromexisting accounts ·    Process compliance as theindicated compliance in the Standard Operating Procedures QUALIFICATIONS AND REQUIREMENTS任职要求 市场，商务或酒店管理专业的证书或相关文凭，至少在酒店业或相关服务专业3年的销售经验。Degree or Diploma in Marketing, Business or Hospitality Managementdesired, and 2 – 4 years of relevant Sales experience in Hospitality or arelated service industry. 需要具备以下技能： ·     深入了解销售准则及销售技巧 ·     高效的沟通及谈判技巧 ·     酒店产品，价格及市场体系的扎实知识 ·     熟练的电脑操作（包括微软） ·     开发与客户及其他股东良好关系的能力 ·     熟知销售工具的知识及经验 Expected to possess the following skills: In-depth knowledge of sales principles and techniques Effective communication and negotiation skills Strong knowledge of hotel products, rates and marketing programmes Excellent PC skills (including MS Office) Ability to develop strong relationships with customers and otherstakeholders Knowledge and experience of Sales Systems (i.e. Delphi; Opera; etc.)is advantageous

1.具有残疾证，生活能自理，智力正常人员。 2.轻度残疾，不严重影响行动和生活者优先。 3.18-45岁，有服务意识，服从领导安排。

·在餐厅经理和主管的领导下和洲际酒店集团的政策法规内，为客人提供额外的服务。围绕洲际集团的五个核心价值观和品牌精神：信任、正直、尊重团队和服务促进理想的企业文化。 ·Under the direction of the Restaurant Manager or Supervisor, delivers exceptional customer focused service through adherence to Inter Continental HotelsGroupPolicies and Procedures. Leads &promotes the desired work culture around the five Winning Ways, IHG Commitment andtheIHGbrandethos. ·根据部门的标准和程序，提供高品质的餐饮服务。 ·Deliver  Food and Beverage service of high standard and in accordancewith departmental standardsand procedures. ·与上级交流疑难问题、客人评价和其他相关问题。 ·Communicates to his/her superior any difficulties, guest comments and other relevant information. ·建立和维持有效的工作关系。 ·Establishes and maintains effective employee working relationships.

指导客户关系工作的各个方面，从而最大程度获得当前和未来贵宾宾客满意度。 ·Directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs.   监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度。 ·Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. 监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照。 ·Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 具有良好写作技能 ·Good writing skills.  熟练使用微软办公软件和前台系统 ·Proficient in the use of Microsoft Office and Front Office System. 具有解决问题和组织能力 ·Problem solving and organizational abilities. 具有酒店行政管理，酒店管理或相关的学士学位或大专水平。 ·Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent 拥有4年前厅或宾客服务工作经验，包括在相似规模和复杂程度的酒店的管理经验，或与此相当的教育和相关工作经验结合的背景。 ·4 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.  

·负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。 ·Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards. ·进行有效的交接班简报工作，以明确酒店活动和运营要求 ·Conducts shift briefings to ensure hotel activities and operational requirements are known  ·拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·熟练使用微软办公软件和前台系统 ·Proficient in the use of Microsoft Office and Front Office System ·具有解决问题和组织能力 ·Problem solving and organizational abilities ·具有酒店行政管理，酒店管理或相关的大专学历或专业证书。 ·Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent ·拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。 ·2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

具有高水准的烹饪，在行政中餐总厨的的指导下熟练制作专业的菜品。围绕洲际集团的五个核心价值观和品牌精神：信任、正直、尊重团队和服务促进理想的企业文化 Maintains a high standard of chopping skills and blades and champions the use in specialty dishes under the direction of the Executive Chinese Chef.  Leads & promotes the desired work culture around the five Winning Ways, IHG Commitment and the IHG brand ethos. 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.    直接负责所有的炒锅食物 Directly responsible for the production of the Wok items 通过确保食品的准备工作、盘点、征用单、库存控制好食品开支。控制体系应在所有的食物准备区域是实行。所有的货架，箱子都应清晰的贴上标签。系统的管理货仓与冷藏室，为他们附上标签。每次储存的每样食品应在同一个地方 Maintain food cost by ensuring that proper preparation, inventory, requisition, food stocks and control systems are in place in all food preparations areas. Have all shelves and bins clearly labeled. Organize the section storeroom and refrigerated storage areas systematically with labels and store every items in the same place each time. 保证食物的安全、卫生。所有工作区域内的食物都应该与食物的操作技巧保持一致，包括日期、适当的储存、更换等。遵循酒店的政策保持基本食品德卫生。每日检查储存区域，保持所有区域高度的卫生 Maintain food safety & protection. All food in working areas should be in compliance with food handling techniques, to include dating, proper storage, rotation, etc. Maintain the basic food safety and sanitation in accordance with the company policies. To conduct daily checks all storage areas and maintain a high level of hygiene in all areas. 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力 Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 食品服务许可或当地政府规定的有效的卫生或食品上岗证 Food service permit or valid health/food handler card as required by local government agency. 餐饮液术或相关专业的大专学历或职业证书 Diploma or Vocational Certificate in Culinary Arts or related field. 3年相关工作经历，或与此相当的教育和相关工作经验结合的背景 3 years related experience or an equivalent combination of education and experience.

负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。 Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。 Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  按照既定工作程序为所有来客登记并安排房间。 Registers and rooms all arrivals according to established procedures 熟知部门标准工作程序。 Maintains intimate knowledge of departmental standards and procedures 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 保持库存现金限额并保证每日对所收现金进行准确报告。 Maintains cashier float and ensures accurate daily report of all money received 为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。 Cashes hotel guest’s personal and travelers checks and assists with currency exchange 随时留意会计政策和工作程序的变化。 Keeps abreast of all modifications to accounting policies and procedures 随时负责回应客人关于使用保险箱服务的要求。 Responsible and attends to guest’s request of using the service of safety box at all times 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。 Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. 处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理。 Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist 熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订。 Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。 Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 执行审计结余，并为审计工作进行各项有序的准备。 Performs the audit balances and prepares all works for audit in an orderly fashion 在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。 When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival 全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。 Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems 按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。 Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand 随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲。 Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times 力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。 Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

活动订单和零点订单 EVENT ORDERS & A LA CARTE ORDERS ·         根据活动订单和零点订单负责分配工作 ·         Responsible for distribution of jobs according to event orders &a la carte. ·         根据要求的内容调整菜品 准备食物 FOOD PREPARATION ·         分派员工准备食物 ·         Assigns staff to prepare food. ·         检查制作好的食物的质量 ·         Checks on quality of finish product. ·         根据酒店设定的质量标准准备食物 ·         Prepares food as per standard/quality set by Hotel. ·         确保准备高质量的食品 ·         Ensures the preparation of high quality food products.  ·         超越客人的期望，尽可能使客人再度光临 ·         Exceeds guest satisfaction and maximises return guest. ·         随时为客人提供有效的服务 ·         Provides efficient service to guests at all times. ·         确保所有的设备都能正常的运行 ·         Ensures that all equipment is functioning properly. ·         按照部门操作手册中描述的行为标准的履行职责 ·         Performs all responsibilities to the standards of performance as detailed in the Departmental Operations Manual.       ·         帮助发展和保持中餐厅的美食理念、食品准备和展示的标准 ·         Assist in developing and maintain the Chinese restaurant’s cuisine concepts and standards for food preparation and presentation. ·         通过确保食品的准备工作、盘点、征用单、库存控制好食品开支。控制体系应在所有的食物准备区域是实行。所有的货架，箱子都应清晰的贴上标签。系统的管理货仓与冷藏室，为他们附上标签。每次储存的每样食品应在同一个地方 ·         Maintain food cost by ensuring that proper preparation, inventory, requisition, food stocks and control systems are in place in all food preparations areas. Have all shelves and bins clearly labeled. Organize the section storeroom and refrigerated storage areas systematically with labels and store every items in the same place each time.

Maintains a high standard of chopping skills and blades and champions the use in specialty dishes under the direction of the Executive Chinese Chef.  Leads & promotes the desired work culture around the five Winning Ways, IHG Commitment and the IHG brand ethos. 具有高水准的砍、切技巧，在行政中餐总厨的的指导下熟练制作专业的菜品。围绕洲际集团的五个核心价值观和品牌精神：信任、正直、尊重团队和服务促进理想的企业文化。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。 Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Food service permit or valid health/food handler card as required by local government agency. 食品服务许可或当地政府规定的有效的卫生或食品上岗证。 Diploma or Vocational Certificate in Culinary Arts or related field. 餐饮液术或相关专业的大专学历或职业证书。 5 years related experience or an equivalent combination of education and experience. 5年相关工作经历，或与此相当的教育和相关工作经验结合的背景。

Prepares mise en place and food preparation and assists with food presentation as part of the kitchen brigade.  Leads & promotes the desired work culture around the five Winning Ways, IHG Commitment and the IHG brand ethos.. 协助食物的摆放和陈列以及厨房食物的准备工作。围绕洲际集团的五个核心价值观和品牌精神：信任、正直、尊重团队和服务促进理想的企业文化。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。 Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Awareness of valid health/food handler card as required by local government agency. 按地方政府的规定具有有效健康和食品处理许可证。 Problem solving and training abilities. 解决问题和培训的能力。 Vocational Certificate in Culinary Skills or food preparations or related field. 餐饮技能或食品加工或相关专业的职业证书。 Formal training or an equivalent combination of education and culinary/kitchen operations experience.  正式培训或与此相当的教育和相关工作经验结合的背景。

岗位职责： 1、师傅需要有责任心，本本分分工作。 2、主要负责厨房事务，主要是做大锅菜，工作餐，没有菜系要求。 4、对厨房的菜品的品质把控，承担重要的责任； 5、爱护厨房用品，保持厨房卫生干净。 6、公司属于连锁餐饮，如遇厨师短缺需服从公司调配分店工作。 任职资格： 1、年龄25-55周岁，身体健康，没有影响工作的疾病。 2、学历不限、干净卫生，吃苦耐劳。 3、经验不限，勤奋好学。 福利待遇： 1、每月有全勤奖，加班补助，带薪休假。 2、包吃包住、缴纳五险一金、厨师一人一间宿舍。 3、师傅喜欢我们，您就加入我们，投递简历，让我们尽快相遇。

岗位职责 1. 渠道规划与目标拆解：基于项目整体销售目标，制定同业渠道（组团社、地接社）拓展计划；明确渠道拓展区域（长三角、闽赣）、目标客户类型与签约目标，支撑渠道销量占比不低于目标。 2. 渠道拓展与拜访：调研长三角及闽赣地区优质同业渠道（组团社、地接社），建立渠道资源库；制定拜访计划，开展线下拜访与线上沟通，推介项目产品与合作政策（佣金比例、补贴政策）；挖掘渠道需求，定制合作方案（如专属产品、联合推广）。 3. 合作谈判与签约：与潜在渠道商开展商务谈判，明确合作权益、佣金比例、结算方式、合作期限等核心条款；签订合作协议，办理渠道授权；确保佣金比例符合行业标准，控制渠道成本。 4. 渠道维护与赋能：定期回访合作渠道商，跟踪渠道销售数据（订单量、客流量），解决渠道合作问题（如产品咨询、订单处理、投诉处理）；为渠道商提供产品培训、宣传素材（产品手册、海报）、销售支持，提升渠道推广效率。 5. 渠道活动组织：配合产品推介会，邀请渠道商参与；组织渠道踩线活动，让渠道商实地体验产品，提升推广积极性；策划渠道激励活动（如销量排名奖励、超额提成），激发渠道销售潜力。 6. 渠道复盘与优化：定期分析渠道销售数据，开展渠道复盘；优化渠道结构，淘汰低效渠道，重点扶持优质渠道；调整合作政策与激励机制，提升渠道整体销量与盈利能力。 任职要求 1. 学历背景：本科及以上学历，旅游管理、市场营销、商务管理等相关专业。 2. 工作经验：5年以上文旅行业渠道拓展经验，有观光列车、景区或大型文旅项目渠道拓展案例；熟悉长三角及闽赣文旅市场，具备丰富的组团社、地接社资源者优先。 3. 核心能力：极强的渠道开发、谈判与关系维护能力；优秀的数据分析与市场洞察能力，能有效把握渠道需求；良好的沟通表达与跨部门协作能力，能推动渠道合作落地。 4. 其他要求：目标感强，结果导向，能承受业绩压力；具备良好的职业素养与商业信誉；能适应频繁出差（长三角、闽赣地区）。

岗位职责 1. 客户接待与引导：负责列车乘客的接待与引导工作，包括检票核验、座位引导、行李放置协助；主动问候客户，解答客户咨询（行程安排、景区信息、车内设施使用），提供贴心服务。 2. 车内服务保障：负责列车车内环境维护（清洁、通风），确保车内整洁舒适；协助开展车内活动（如非遗体验、互动游戏），调动现场氛围；为客户提供基础服务（饮用水、常用药品）。 3. 行程配合与讲解：配合导乘服务+导游开展景点讲解，补充讲解细节；提醒客户行程节点（如到站时间、活动开始时间），确保客户不错过关键环节。 4. 安全与应急处理：严格执行铁路安全管控要求，安全提示、禁止吸烟等事项；熟悉应急处理流程，协助导乘主导处理突发情况（如客户突发疾病、设备故障）。 5. 客户反馈收集：主动收集客户反馈（服务质量、产品体验、改进建议），及时上报导乘主导；引导客户进行好评评价，维护项目品牌形象。 6. 团队协作：配合导乘主导完成团队工作安排，与其他导乘、导游分工协作；参与团队培训与复盘，提升专业能力与服务水平。 任职要求 1. 学历背景：大专及以上学历，旅游管理、酒店管理、航空服务等相关专业。 2. 工作经验：1年以上文旅服务经验，有导乘、导游、酒店前台等服务岗位经验者优先；熟悉文旅服务礼仪，具备良好的客户服务意识。 3. 核心能力：良好的沟通表达与客户服务能力，能快速拉近与客户距离；优秀的执行力与细节把控能力，能严格执行服务标准；基本的应急处理能力，能配合处理突发情况。 4. 其他要求：形象气质佳，普通话标准（二级乙等及以上）；亲和力强，有耐心、责任心；能适应周末、节假日排班；无不良职业记录。

岗位职责 1. 服务团队管理：统筹导乘员、导乘服务+导游团队的日常管理，包括排班、考勤、绩效考核；制定团队激励机制（如服务之星评选、客户好评奖励），提升团队工作积极性与凝聚力。 2. 服务标准落地：协助运营总监制定导乘服务SOP，明确服务流程（客户引导、票务核验、行程讲解、应急处理）与服务标准（仪容仪表、沟通礼仪、服务态度）；确保团队严格执行服务标准，提升客户满意度。 3. 岗前培训与带教：负责导乘团队岗前培训，涵盖服务礼仪、安全规范、导游词讲解、列车运营流程、应急处理等内容；开展一对一带教，确保新员工快速上手。 4. 现场运营协调：负责列车运营现场统筹协调，包括客户接待、活动执行、物资调配、应急处理；及时解决运营中的突发问题（如客户投诉、设备故障），确保运营顺畅。 5. 服务质量监控：建立服务质量监控机制，通过现场巡查、客户回访、团队自查等方式跟踪服务质量；收集客户反馈与团队建议，优化服务流程与培训内容。 6. 跨部门协作：联动运营部落实运营计划，反馈现场运营问题；配合产品部熟悉产品细节（行程安排、活动亮点），确保服务与产品设计一致；对接铁路方落实安全管控要求。 任职要求 1. 学历背景：大专及以上学历，高铁乘务、旅游管理、酒店管理、航空服务等相关专业。 2. 工作经验：3年以上文旅服务团队管理经验，有列车乘务、导乘团队、导游团队或景区服务团队管理案例；持有中级及以上导游证，熟悉文旅服务行业标准与应急处理流程者优先。 3. 核心能力：极强的团队管理、培训与应急处理能力；优秀的沟通协调与客户关系维护能力，能高效处理客户投诉；良好的服务意识与细节把控能力，能保障服务质量。 4. 其他要求：形象气质佳，普通话标准（二级甲等及以上）；责任心强，能适应周末、节假日排班；具备良好的职业素养与抗压能力。

岗位职责 1. 服务团队管理：统筹导乘员、导乘服务+导游团队的日常管理，包括排班、考勤、绩效考核；制定团队激励机制（如服务之星评选、客户好评奖励），提升团队工作积极性与凝聚力。 2. 服务标准落地：协助运营总监制定导乘服务SOP，明确服务流程（客户引导、票务核验、行程讲解、应急处理）与服务标准（仪容仪表、沟通礼仪、服务态度）；确保团队严格执行服务标准，提升客户满意度。 3. 岗前培训与带教：负责导乘团队岗前培训，涵盖服务礼仪、安全规范、导游词讲解、列车运营流程、应急处理等内容；开展一对一带教，确保新员工快速上手。 4. 现场运营协调：负责列车运营现场统筹协调，包括客户接待、活动执行、物资调配、应急处理；及时解决运营中的突发问题（如客户投诉、设备故障），确保运营顺畅。 5. 服务质量监控：建立服务质量监控机制，通过现场巡查、客户回访、团队自查等方式跟踪服务质量；收集客户反馈与团队建议，优化服务流程与培训内容。 6. 跨部门协作：联动运营部落实运营计划，反馈现场运营问题；配合产品部熟悉产品细节（行程安排、活动亮点），确保服务与产品设计一致；对接铁路方落实安全管控要求。 任职要求 1. 学历背景：大专及以上学历，高铁乘务、旅游管理、酒店管理、航空服务等相关专业。 2. 工作经验：3年以上文旅服务团队管理经验，有列车乘务、导乘团队、导游团队或景区服务团队管理案例；持有中级及以上导游证，熟悉文旅服务行业标准与应急处理流程者优先。 3. 核心能力：极强的团队管理、培训与应急处理能力；优秀的沟通协调与客户关系维护能力，能高效处理客户投诉；良好的服务意识与细节把控能力，能保障服务质量。 4. 其他要求：形象气质佳，普通话标准（二级甲等及以上）；责任心强，能适应周末、节假日排班；具备良好的职业素养与抗压能力。

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度，流利的英语口语优先考虑； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

【岗位职责】 1、清理打扫房间这主要包括、吸尘、擦拭家具、清理垃圾、做床、清理面盆浴缸马桶毛巾镜子和地面、抹尘等 2、为房间补足酒水与日用消耗品/3、清洁并整理客房洗手间里的客用物品 3、清理已退的房间 4、将送餐桌或托盘从房间内撤出 5、汇报房间内是否有损坏物品 6、报告房间内需要维修的问题 7、汇报房间遗失物品 【岗位要求】 1、身体健康，而且适应长时间工作 2、能够承受工作压力 3、视力好 4、踏实肯干

岗位要求：         有前台相关工作经验1年以上，熟练使用Opera系统。 岗位职责： •    以友好、果断和专业的态度迎接宾客，并识别IHG®优悦会会员和再次光顾的宾客 •    为宾客办理入住，提供房卡以及有关酒店服务和客房位置的信息 •    确保遵守地方法规要求，在办理入住时向宾客索取必要的身份证件 •    及时、礼貌地应答电话 •    应答、记录和处理所有宾客电话、消息、请求、问题或疑虑 •    在系统中记录宾客偏好 •    为宾客办理退房，包括解决任何延误或存有争议的费用 •    根据既定程序处理所有现金和信用卡交易 •    根据酒店程序签发、管理和清退宾客贵重物品保管箱 •    将可能需要进一步监督或跟进的未解决宾客要求或问题上报给管理层 •    根据适当的服务补救准则，采取行动解决宾客的问题/投诉 •    始终遵守酒店的安全协议和程序。立即向主管或值班经理报告任何安全事故、安全隐患、疑虑或可疑     行为 •    根据电话或酒店内部的请求，为个人和/或团体进行例行预订；处理取消、修改和有关变更的信息更新 •    具有团队精神，按照酒店规程与其他部门沟通，确保优异的品质和服务 •    完成被分配的其它任务，包括客房巡查、礼宾服务、特殊宾客请求等

岗位职责 1. 客户接待与引导：负责列车乘客的接待与引导工作，包括检票核验、座位引导、行李放置协助；主动问候客户，解答客户咨询（行程安排、景区信息、车内设施使用），提供贴心服务。 2. 车内服务保障：负责列车车内环境维护（清洁、通风），确保车内整洁舒适；协助开展车内活动（如非遗体验、互动游戏），调动现场氛围；为客户提供基础服务（饮用水、常用药品）。 3. 行程配合与讲解：配合导乘服务+导游开展景点讲解，补充讲解细节；提醒客户行程节点（如到站时间、活动开始时间），确保客户不错过关键环节。 4. 安全与应急处理：严格执行铁路安全管控要求，安全提示、禁止吸烟等事项；熟悉应急处理流程，协助导乘主导处理突发情况（如客户突发疾病、设备故障）。 5. 客户反馈收集：主动收集客户反馈（服务质量、产品体验、改进建议），及时上报导乘主导；引导客户进行好评评价，维护项目品牌形象。 6. 团队协作：配合导乘主导完成团队工作安排，与其他导乘、导游分工协作；参与团队培训与复盘，提升专业能力与服务水平。 任职要求 1. 学历背景：大专及以上学历，旅游管理、酒店管理、航空服务等相关专业。 2. 工作经验：1年以上文旅服务经验，有导乘、导游、酒店前台等服务岗位经验者优先；熟悉文旅服务礼仪，具备良好的客户服务意识。 3. 核心能力：良好的沟通表达与客户服务能力，能快速拉近与客户距离；优秀的执行力与细节把控能力，能严格执行服务标准；基本的应急处理能力，能配合处理突发情况。 4. 其他要求：形象气质佳，普通话标准（二级乙等及以上）；亲和力强，有耐心、责任心；能适应周末、节假日排班；无不良职业记录。

【岗位职责】 1、负责酒店明档菜品的制作与出品，确保菜品质量与口感符合标准 2、根据每日菜单准备食材，合理控制成本，减少浪费 3、保持明档操作区域的清洁卫生，符合食品安全规范 4、配合厨房团队完成其他相关工作 【岗位要求】 1、年龄30-50岁，身体健康，无不良嗜好 2、1年以上明档厨师工作经验，熟悉各类明档菜品制作 3、具备基本的成本控制意识与食品安全知识 4、能适应酒店工作节奏，吃苦耐劳，有团队合作精神