岗位要求 1.有志在酒店行业发展的应届毕业生或在校实习生 2.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。 目前热招实习生岗位：前厅部实习生、客房部实习生、餐饮部实习生，欢迎大家投递

·  Develop L&D policies as required. 根据要求制定学习与发展政策。 ·  Develop Job Descriptions of training team. 制定培训团队的职位说明。 ·  Develop and monitor annual and monthly training budget. 制定并监控年度及月度培训预算。 ·   Conduct needs analysis with department managers to assess specific learning needs. 与部门经理合作进行需求分析，确定学习需求。 ·    Conduct training programs such as Orientation, English training, customer service programs, supervisory and management skills programs, and other components of the LHI Learning & Development Framework as necessary. 根据需要开展各项培训课程，如入职培训、英语培训、客户服务培训、管理技能培训及朗廷酒店集团学习与发展框架中的其他培训项目。 ·  Coordinate training programs with external consultants such as beauty make-up class, grooming class, fire safety training, first aid class, hygiene class, etc. 与外方顾问协调化妆、仪容仪表、防火安全、急救、卫生等培训项目。 ·   Evaluate training effectiveness by conducting training audits and produce audit reports for management review. 通过审核评估培训效果，制作审核报告交管理层审阅。 ·   Develop Departmental Trainers System by conducting Train-the-trainer program, monthly training plan and report system, etc. 通过培训员培训、月度培训计划和报告系统等发展部门培训员系统。 ·   Conduct monthly departmental trainer meeting. 组织每月部门培训员会议。 ·   Sit-in departmental training sessions and give feedback to departmental trainers. 旁听部门培训并向部门培训员提供反馈。 ·  Develop and monitor Best Trainer Award system. 发展和监控培训员奖励系统。 ·  Monitor and oversee all departmental learning programs including, Departmental Orientation, FLHSS (Fire Life Health Safe Security), etc 监督和管理所有部门学习项目，包括部门入职、防火、生命健康、安保培训等。 ·  Develop and present Annual and Monthly Training Plan and Calendar. 制定出台年度和月度培训计划和日程安排。 · Recruit and monitor student trainees and management trainees according to annual plan. 根据年度计划招聘并监督学校实习生及管理实习生。 ·   Conduct monthly trainee meeting. 组织每月实习生会议。 ·   Monitor and control training resources. 监管培训资源。 ·  Track, input and maintain all individual colleague learning & development records within HRMIS System. 在人力资源管理信息系统内跟踪、录入及管理所有员工的学习与发展记录。 ·   Maintenance of attendance records and other documentation related to the Learning & Development efforts. 维护与学习和发展活动有关的考勤记录和其他文件。 ·   Maintain creative training notice boards. 管理培训告示板，保证其内容新颖。 ·  Observe and appraise colleague performance during sessions, providing feedback to management which would facilitate improvements in accordance to LHI standards with regard to product and performance. 评估员工在各阶段的表现并向管理层反馈，以促进产品和绩效按朗廷酒店集团的标准不断得以提高和完善。 · Support all efforts to enliven our Company’s Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel leading by example and serving as a role model. 支持酒店内一切以实例和楷模活化公司远景、指导方针及传奇优质体验的尝试 ·   Ensure security and confidentiality of all information throughout the hotel. 保证酒店所有信息机密安全。 ·  Plan and conduct meetings with EXCO members, department managers, departmental trainers and rest of colleagues to review performance trends, develop action plans and give recognition. 组织会议，与行政委员会委员、部门经理、部门培训员及其他员工研究业绩走向、制定行动方案并给予肯定。 ·Perform any duties as assigned by the management deemed necessary.      执行任何管理层委托的工作。

  1. Interact with department and Hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.   用专业的和肯定的方式与各部门和酒店员工交流，以培养良好的关系，促进团队精神，确保有效的双向沟通。 2. Attend to the daily administration of the accounting office and identify and resolve problems in conjunction with respective members of staff.   参与财务部日常管理，要与各自的员工一起解决问题。 3. Supervise and coordinate the month-end close to ensure timely compliance to reporting timetable.   指导和协调月末结算，确保服从报告时间表。 4. Review of travel agency commission payments.   检查旅行社佣金的支付。 5. Ensure all inter-company accounts reconcile – both receivables and payable.    确保所有公司间帐目核对应收和应付帐款。 6. Ensure all Balance Sheet subsidiary ledgers reconcile to general Ledger.    确保所有资产负债表的明细分类表与总分类表相一致。 7.  Together with Financial Controller, monitor cash flow.   与财务总监一起监控现金流。 8. Participate in the preparation of budgets, re-forecasts and strategic plans.   参与制定预算、重预测和战略策划。 9. To ensure that all corporate reporting requirements and code of ethics are adhered to.   确保公司所有的报告要求和编码规则得到坚持。 10.Responsible for purchasing related issue at corporate level   负责总部层面的采购相关工作

工作地点： 江苏 盐城千鹤湖·瑞斯酒店 岗位职责： 1. 为协助人力资源总监达到战略目标，向其提供专业化、建设性的行政支 持。 2. 参与人力资源部政策的建立和在酒店中的推广。 3. 全面负责酒店的招聘工作, 面试、确认、安排进店等。 4. 关注所有人事变动单，负责员工数据库的维护更新。 5. 和学校建立和维持良好的关系; 和酒店保持通畅的交流。 6. 保证执行员工的补偿和社会保险。 7. 全面负责所有外籍员工的签证事宜。 8. 保证员工餐厅、更衣室、员工宿舍及每个为内部客人服务的区域的服务质 量。 9. 管理员工宿舍，向人力资源部总监提出合理化建议。 个人技能： 10. 与管家部及保安部合作，保证员工宿舍、安全、卫生、舒适。 11. 保证员工更衣室随时保持干净整齐。 12. 与保安部定期检查员工更衣柜。 13. 此工作职责列表并没有罗列出所有的工作细节，员工需随时完成领导交办 的其他工作。 1. 友好，始终以客人为中心； 2. 有领导才能和很好的人际沟通能力，能够做出有效的决定； 3. 在口头和书面上有良好的沟通技巧，并且拥有工作岗位需要的最基本的语 经验： 至少三年相关酒店工作经验，英语良好 教育背景： 大专以上

1、负责酒店客房销售，与既有的客户和潜在的客户及合作伙伴保持密切的联系。2、高效认知和掌握销售线索。3、发挥创造力，为酒店的产品及部门做出应有的贡献。4、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。5、在所负责的市场区域内，监视和报告市场及竞争者的情况。6、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。7、积极地传播产品信息，在负责的市场内营造酒店的知名度。8、在所负责的区域内，与市场销售总监一起计划销售方案，并确保其实现。9、主动参与，完成各种销售报告。10、不断地对下属员工给予持续建议及支持。11、执行上级要求的任务，完成市场销售目标。12、遵守酒店酒店的员工守则。13、遵守酒店酒店的政策及程序。14、坚持不断的对自己的表现进行分析评估。15、完成上级交给的其他任务

Assists guests with check in/ outs. 协助客人登记入住及结帐离店。 Assists guest with Business Centre services; sends faxes, types, postal service requirements. 协助客人的商务中心服务，包括发传真、打字、寄邮件等。 Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found. 遇到投诉或问题，如果不能立即找到解决的方法，则向领班/大堂副理汇报。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. 保证具有营销员的态度，并抓住酒店内的一切销售机会。 Ensures a high level of product knowledge of hotel and local area. 确保对酒店产品和当地情况的高度了解。 Ensures a high level of customer service is consistently maintained. 确保持续高水平的对客服务。 Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments. 确保将任何来自客人或其它部门的反馈及时并准确地汇报给大堂副理。 To be knowledgeable and promote/ upsells Rooms, F&B outlets and other facilities/ programmes whenever opportunities arises. 确保具有高水平的酒店产品知识，以便在机会出现是时，宣传/销售客房、餐厅及其它设施/活动。 Promotes Gold Passport programme to potential guests whenever possible. 主动向潜在客人推荐金护照计划。 To be knowledgeable with the various Airline Frequent Flyer Programmes. 熟知各种航空公司奖励计划。 Complies with the Hotel’s Policies & Procedures relating to Front Office. 遵守酒店关于前厅部的所有制度。 Is fully conversant with all aspects of the Hotel. 熟知酒店的产品知识。 Provides general information to hotel guests 向酒店客人提供资讯服务。 Assists guests in making restaurant reservations and optional tour reservations upon request. 按客人要求为客人预订餐厅及旅行服务。 Takes messages for guests. 为客人记录留言。 Conveys a general feeling of well-being and diplomacy with guests all at all times. 善于与宾客相处并随时向客人传递美好的感受。 Fully aware of all functions for the day. 熟知当日的所有酒店活动。 Has a thorough understanding of all the services offered by the Hotel. 全面了解酒店提供的所有服务。

持续监视安全装置中紧急的状况。 Continuouslymonitors installed safety devices for emergency readiness. 巡逻公共区域，餐厅，客用楼梯，办公室，植物室，以及酒店的其他地方，确保这些地方和酒店内、外财产的安全，并使客人和员工觉得舒适。 Patrolspublic areas, restaurants, guest floors, offices, plant rooms and all otherareas of the Hotel, ensuring safety, security and comfort of all guests, hotelpersonnel and property in and around the Hotel. 熟悉酒店的布局、地址、消防喷洒系统、烟雾测杆器、防火的设备、紧急出口、消防监控室、消防指示器、紧急疏散和公共地址系统、酒店外的紧急集合地点、火/炸弹的威胁、安全程序，酒店的服务电梯以及紧急救护的设备。 Conversantwith every detail of the Hotel layout and the location and function ofsprinkler system and smoke detectors, fire fighting equipment and emergencyexits, fire control room and fire indicator panels, emergency evacuation andpublic address systems. 严格遵守酒店营运的程序，例如预防火灾、灭火、交通管制、保安和巡查。 Strictlyadheres to hotel operation procedure, e.g. fire prevention, fire fighting,transportation management, security and patrols. 巡查所有指定的地点，确保酒店的安全，以及员工和客人的财产的安全。 Patrolsdesignated place ensuring hotel safety, property security of employees andguests. 调查员工和客人的事故和事件。 Investigatesaccidents and incidents of employees and guests. 根据当地的政策，遵守所有的规章制度。 Liaiseswith them on all required regulations and activities. 处理、调查并报告所有有关偷窃、事故、受伤、财产损坏、暴力行为和侵害的事，如有需要的话，协助当地警方对客人、来访者或员工进行询问。 Handlesinvestigation and reports finding on all incidents involves thefts, accidents,injuries, property damages, vandalism and trespassing from guests, visitors orhotel personnel with the assistance of local police if necessary. 通过员工入口，掌握并控制所有员工的出入。 Monitorsand controls the movement of all employees leaving and entering the Hotelthrough the employee entrance. 根据所建立的钥匙政策和程序，记录并严格遵守发放钥匙，要立即向副理或保安经理汇报矛盾之处。 Recordsand strictly controls the issuing of all master keys and other keys within theHotel according to the established Key Policies & Procedures and to reportany discrepancy immediately to the General Manager and Director of Finance. 在结束营业时护送现金从餐厅到酒店的保险箱、总出纳到银行。 Providesescorts to cashiers upon shift-ends from Outlet to hotel safe, and GeneralCashier from hotel to bank when required.

Carries out andsupervises the regular Guestroom Servicing Programme according to theestablished schedule. 根据进度表开展有序的客房维修程序并监督之。 Supervises allmaintenance activities to ensure the “Primary Plant” provides continuous andconsistent utilities required for operations. 监督全部维护保养工作，确保主机房按照营业要求持续不断的有效运作。 Assists in ensuringthe control, verification, storage and utilisation of all fuel deliveries tothe premises are carried out as per the established Policies & Procedures. 确保所有燃料提前运抵，合理控制、贮存和使用，并建立相关的政策程序。 Assists in preparingweekly work schedules in accordance with workload and priorities incoordination with Engineer. 与工程部工程师沟通，协助准备周的工作时间表以协调工作量的分配。 Inspects designatedEngineering areas ensuring proper functioning of equipment, cleanliness andhigh housekeeping standards. 检查工程部区域，确保设备的正常功能、清洁状况并高于房务部的要求。 Supervises and carriesout special projects. 监管并跟进特殊项目。 Carries out andcompletes all maintenance requests on time and pays particular attention toguest related jobs. 确保所有要求的维护保养工作准时完成，尤其关注与顾客密切相关的工作。 Participates andcontributes in discussion related to modifications of equipment when required. 有必要时积极参与设备维修事宜的讨论。 Maintains theengineering store and keeps close control on consumption of material andinventory. 确保工程部储物室的物资存货充足，并严格控制其使用。 Prepares orders forspare parts as to maintain the par stock for emergency requirements. 协调并制作备用零件订单以应对紧急维修并确保有充足的零件。 Submits request to theEngineering Manager for the purchases of parts and consumables. 制做零件和使用品的采购清单，提供给工程部经理以保证不断货。 Assists in monitoringand controlling all utility consumption ensuring optimum energy usage by alldepartments of hotel. 密切控制所有有效消耗，确保酒店所有部门能源的合理利用。 Assists in monitoringenergy efficiency of all equipment; makes recommendations and advises forenergy saving to reduce wastage. 监控所有设备效能，建议节能的方法以减少消耗。 Personally supervisesall hazardous work and ensures all safety regulations are being strictlyobserved by all employees. 亲自监控所有有危险的工作，确保雇员在安全的程序下操作。 Provides Engineeringassistance for all special requests from other operation departments as perapproved function request sheets. 根据核准的功能请求表，安排人员协助其它部门的特殊要求。 备注：该岗位需兼任安全员

Ensures a high levelof product knowledge of hotel and local area. 确保对酒店产品和当地情况的高度了解。 Ensures a high levelof customer service is consistently maintained. 确保持续高水平的对客服务。 Ensures a high levelof liaison is maintained between Front Office and all other departments withinthe Hotel. 确保前厅部与其它部门高度的配合。 Ensures the FrontOffice Manager or Duty Manager is kept fully aware of any relevant feedbackfrom wither customers or other departments. 确保将任何来自客人或其它部门的反馈及时并准确地汇报给前厅部经理及大堂副理。 To be knowledgeableand promotes/ upsells Rooms, Outlets and other facilities/ programmes wheneveropportunities arises. 确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。 Promotes World of Hyattprogramme to all NO-member guests whenever possible. 主动向每一位非会员客人推销凯悦天地会员计划。 Complies with allhotel policies relating to Front Office. 遵守酒店关于前厅部的所有制度。 Complies with allsystems and procedures as laid down by the Front Office Manager. 遵守前厅部经理制定的所有系统和程序。 Handles basic BusinessCentre services when required. 需要时处理基本的商务中心服务。 Liaises with BellService for smooth handling of luggage and transport services. 与行李部配合顺畅处理行李及运输服务。 Reads all memosconcerning Front Office. 阅读与前厅部有关的所有通知。 Attends andcontributes to all Meetings as required. 按要求出席所有会议并作出贡献。 Provides courteous andprofessional service at all times. 始终提供礼貌且专业的服务。 Attends hotel trainingsessions as scheduled to improve skills and knowledge. 根据安排参加酒店及部门培训以提高知识和技能。 Ensures high standardsof personal presentation and grooming. 确保高水平的个人形象和仪表。

Buys locally availablefresh products whenever possible and has limited menus which are changedfrequently to ensure the guest is always offered a variety of food items. 无论何时尽可能地购买当地新鲜产品，通过有限的菜单的频繁更换，确保总能为客人提供花样繁多的菜肴。 Participates inplanning menus and utilisation of food surpluses and leftovers, taking intoaccount probable number of guests, market conditions, and popularity of variousdishes and frequency of menu. 考虑客人人数，市场环境及菜式的受欢迎程度和菜单使用率，与餐厅经理一起计划或参与菜单设计和尽量利用库存和现有食物， Reviews menus,analyses recipes, determines food, labour, overhead costs and assigns prices tomenu items. 回顾菜单，分析烹饪配方，确定选材，进行人员分配，计算管理费用的成本及菜式定价。 Directs and strictlyadheres to food apportionment policy to control costs. 指导食物配置来控制成本。 Assists in the processof introducing and testing the market with new products, which aremarket-orientated in terms of price, and product. 根据市场导向的价格及产品，引进及尝试市场中出现的新产品。 Serves fresh food toguests which is prepared a la minute, is consistent in quality, and reflectsthe style of the outlet concept. 为客人提供新鲜食物，即使是最后一分钟准备，都要持续保证食物的高品质，充分体现餐厅风格及经营理念。 Closely supervisescooking and other Kitchen personnel and coordinates their assignments to ensureeconomical and timely food production. 密切监督烹饪及员工工作，协调他们的工作任务，确保经济省时的出品。 Observes methods offood preparation and cooking, sizes of portions, and garnishing of foods toensure food is prepared in prescribed manner. 观察食物准备及烹饪的方法，食物的尺寸规格，以及食物的装饰，确保食物按照所规定的标准去准备。 Tests cooked foodsbefore plate-up and service. 在食物上碟前和服务客人过程中，检验被服务给客人的食物。 Estimates foodconsumption and purchases or requisitions of foodstuffs and kitchen supplies. 对食物的消费，采购，食物原材料及供应进行评估。 Devises special dishesand develops innovative recipes. 设计特殊的菜肴器皿，发展创新的烹饪处方。 Establishes andenforces nutrition and sanitation standards for restaurant. 建立及加强食品营养及餐厅的卫生环境。

Establishesa rapport with guests, maintaining good customer relationship. 与客人建立并保持良好的关系。 Ensuresthat all VIPs, Word of Hyatt Members（GLOB above） and TargetProgram guests (Ctrip guests ,1st visit VIP account guests andtiktok guests arechecked prior to the arrival of the guest for 100% readiness. This includescleanliness, amenities and state of repair. 确保每一间贵宾，凯悦天地会员(环球客以下级别会员)（及目标客人（携程客人，第一次抵店的重要公司客人，抖音客人）的房间在客人到店前经过精心的准备及检查，其中包括清洁度、礼品的配置及房间的工程维修状态。 Ensuresthat all VIP/ Long Staying guests are met on arrival and when appropriate, Executive AssistantManager, Front Office Manager, are informed. 确保每一个贵宾及长住客在抵店时得到接待，在必须要的情况下通知到行政助理经理及前厅部经理。 Greets and assists atthe check in of guests and escorting of VIPs, Word of Hyatt Members and TargetProgram guests (Ctrip guests ,1st visit VIP account guests and tiktok guests,ensuring that needs are addressed and satisfied. 在客人办理入住时亲切问候客人并协助前台员工工作，亲自护送贵宾、凯悦天地会员及目标客人（携程客人，第一次抵店的重要公司客人，抖音客人）以确保客人的要求能得到及时的传达并满足。 Establishesthe reason for visiting the Hotel and assist accordingly by: 根据宾客的到店目的提供协助： Escortingguests to Reception / Concierge / Grand Club / Restaurant 引导宾客到前台/礼宾/嘉宾轩/餐厅 Escortingguests to staircase and elevator, while directing them towards the relevantoutlets 引导宾客到楼梯及电梯，指引他们到相应的餐厅 Escortingguests towards the relevant event venues 引导宾客到相应的宴会场所 Addressingany other matter or directing guests towards the most appropriate associate 处理任何其他情况，或引导宾客询问最合适的员工 Bidsfarewell to departing guests and escort guests to front doors and / ordeparting vehicles. 对离店宾客道别，引导他们到大门和/或离店的交通工具。 Initiatesconversations with guests to establish whether any assistance can be offered. 主动与宾客交流，提供协助。 Support FrontDesk /Concierge /Regency Club in peaks hours if possible 如果可以在繁忙时间段协助前台，礼宾部和嘉宾轩 Hass a thoroughunderstanding of all cashiering functions in the Hotel’s computer system. 完全了解酒店电脑系统的收银功能。 Ensures that thecashiering and credit procedures are strictly adhered to. 确保收银及信用卡程序被严格遵守。 Ensuresthat all guest information and documents are being handled in a proper mannerto protect the confidentiality of guest information. 确保以真确的方式处理客人的信息及文件，以保守客人信息的机密性。 Ensures that thecashiering procedures are strictly adhered to, that all floats are usedappropriately in accordance to Policies & Procedures set by Finance. 确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。 Ensures that theguests’ bill are presented and collected accordingly. 确保提供给客人的帐单是正确的，以及收款也是正确的。 Ensures a salesattitude is adopted at all times and maintains an awareness of all salesopportunities within the Hotel. 保证具有营销员的态度，并抓住酒店内的一切销售机会。 Ensures a high levelof product knowledge of hotel and local area. 确保对酒店产品和当地情况的高度了解。 Maintains and updatesVIP guest history and marketing database as laid down in Front officeprocedures. 按照前厅部的程序保持最新的贵宾历史及市场数据。

Establishesa rapport with guests, maintaining good customer relationship. 与客人建立并保持良好的关系。 Ensuresthat all VIPs, Word of Hyatt Members（GLOB above） and TargetProgram guests (Ctrip guests ,1st visit VIP account guests andtiktok guests arechecked prior to the arrival of the guest for 100% readiness. This includescleanliness, amenities and state of repair. 确保每一间贵宾，凯悦天地会员(环球客以下级别会员)（及目标客人（携程客人，第一次抵店的重要公司客人，抖音客人）的房间在客人到店前经过精心的准备及检查，其中包括清洁度、礼品的配置及房间的工程维修状态。 Ensuresthat all VIP/ Long Staying guests are met on arrival and when appropriate, Executive AssistantManager, Front Office Manager, are informed. 确保每一个贵宾及长住客在抵店时得到接待，在必须要的情况下通知到行政助理经理及前厅部经理。 Greets and assists atthe check in of guests and escorting of VIPs, Word of Hyatt Members and TargetProgram guests (Ctrip guests ,1st visit VIP account guests and tiktok guests,ensuring that needs are addressed and satisfied. 在客人办理入住时亲切问候客人并协助前台员工工作，亲自护送贵宾、凯悦天地会员及目标客人（携程客人，第一次抵店的重要公司客人，抖音客人）以确保客人的要求能得到及时的传达并满足。 Establishesthe reason for visiting the Hotel and assist accordingly by: 根据宾客的到店目的提供协助： Escortingguests to Reception / Concierge / Grand Club / Restaurant 引导宾客到前台/礼宾/嘉宾轩/餐厅 Escortingguests to staircase and elevator, while directing them towards the relevantoutlets 引导宾客到楼梯及电梯，指引他们到相应的餐厅 Escortingguests towards the relevant event venues 引导宾客到相应的宴会场所 Addressingany other matter or directing guests towards the most appropriate associate 处理任何其他情况，或引导宾客询问最合适的员工 Bidsfarewell to departing guests and escort guests to front doors and / ordeparting vehicles. 对离店宾客道别，引导他们到大门和/或离店的交通工具。 Initiatesconversations with guests to establish whether any assistance can be offered. 主动与宾客交流，提供协助。 Support FrontDesk /Concierge /Regency Club in peaks hours if possible 如果可以在繁忙时间段协助前台，礼宾部和嘉宾轩 Hass a thoroughunderstanding of all cashiering functions in the Hotel’s computer system. 完全了解酒店电脑系统的收银功能。 Ensures that thecashiering and credit procedures are strictly adhered to. 确保收银及信用卡程序被严格遵守。 Ensuresthat all guest information and documents are being handled in a proper mannerto protect the confidentiality of guest information. 确保以真确的方式处理客人的信息及文件，以保守客人信息的机密性。 Ensures that thecashiering procedures are strictly adhered to, that all floats are usedappropriately in accordance to Policies & Procedures set by Finance. 确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。 Ensures that theguests’ bill are presented and collected accordingly. 确保提供给客人的帐单是正确的，以及收款也是正确的。 Ensures a salesattitude is adopted at all times and maintains an awareness of all salesopportunities within the Hotel. 保证具有营销员的态度，并抓住酒店内的一切销售机会。 Ensures a high levelof product knowledge of hotel and local area. 确保对酒店产品和当地情况的高度了解。 Maintains and updatesVIP guest history and marketing database as laid down in Front officeprocedures. 按照前厅部的程序保持最新的贵宾历史及市场数据。

Conducts dailypre-shift briefings to employees on room occupancy, arrival and departures,functions/ event and special attention that is needed. 组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件。 Liaises withHousekeeping and other related departments on daily operations. 在日常的工作运行中与客房部及其他各部门保持紧密的联系。 Handles guestenquiries in a courteous and efficient manner and reports guest complaints orproblems to Front Office Manager for necessary action and assure follow up withguests. 礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理汇报，并且确保及时跟进。 Establishes a rapportwith guests, maintaining good customer relationship. 与客人建立并保持良好的宾客关系。 Ensures that thecashiering procedures are strictly adhered to and that all floats are usedappropriately in accordance to Policies & Procedures set by the Hotel andpersonnel with access to floats comply with internal Policies & Proceduresestablished by Finance. 确保收银程序能按照严格的标准执行，确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。 Coordinates all Repairand Maintenance and issues repair and maintenance job orders to ensure propermaintenance. 协调好各种修葺及维护工作以确保酒店财产的正常维护。 To exercise initiativeand resourcefulness in all aspects of group handling and to co-ordinate andco-operate with Sales, Rooms and F&B departments in all arrangements. 在团队的接待工作中发挥主动性及创造性，协调好与销售部、餐饮部及其他部门之间的合作。 To promote and securebusiness for our hotel, special events, promotions, Outlets and other business. 积极地宣传酒店各种特殊计划、营销手段、新辟市场及其他商业手段并确保各种途径的安全运行。 To exemplify andinstill upon the employee entrepreneurship/ ownership and a sales attitude tomaintain awareness of all sales opportunities within the Hotel. 向员工灌输时刻保持主人翁精神，把握每次对客的销售机会，并在传授的过程中身体力行。 To ensure that allstaff is constantly updated on accurate information about the Hotel and allsister properties, their services/ promotions and facilities in order to crosssell the Hotels. 确保每一个员工能时刻掌握本酒店及各其他姐妹酒店的实事动态，以实现交叉销售。

Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 举行定期部门沟通会议，确保部门简会和会议精神被有效的执行。 Provides the Materials Department with detailed Product and Purchase Specifications for items used in the outlet. 提供给物料部详细的餐厅使用物品的生产和使用说明。 Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. 通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。这将依据一个灵活的员工基数、多技能及多任务的原则。 Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. 关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高能效。 Ensures that breakages are administered so as to provide constant feedback to the operation as a tool to reduce breakages and losses. 确保对破损进行高效管理，以向运作部门提供不断的反馈，作为减少破损及丢失的工具。 Strictly adheres to the established operating expenses and ensures that all costs are controlled. 严格遵守已制定了的营运消费，并确保所有成本可被控制。 Participates in the formulation of Annual Operating Budget in determining projected operating expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan. 参与制定年度运营预算，确定预期的运营费用、运营设备及固定资产需求，以配合年度业务计划的完成。 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 协助盘点管理，及酒店营运设施和其他资产的维护。 Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate. 通过主要表现数据，与相关部门经理合作，主动控制成本。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system 确保通过应用新技术和设施来打破旧传统运作达到提升生产力的效果。

Provides fluent andefficient service in accordance with Hyatt standard. 在餐厅提供顺畅、有效的服务，确保这些服务达到凯悦标准。 Gives recommendation onservice and responds guest Food and Beverage request as well as providessuggestion. 在服务的时候可以向客人推荐菜单，回答相关的要求并根据食物和饮料给客人一些建议。 Assigns seats to guestaccording to subsequence and procedures, takes order of food and beverage. 根据顺序和程序为客人安排座位，点单并服务食物和饮料。 Has a thoroughknowledge to all sides of MICROS System. 对MICROS电脑系统的各方面都要全面了解。 Ensure all food andbeverage, machines and equipments to be normal running according toDepartmental Operation Manual. 根据部门营运手册的要求确保餐厅里所有的食物和饮料，机器和设备都是正常的。 Makes effort tosatisfy our customers and makes them repeat to dine in the restaurant.  努力使我们的客人满意，让他们能经常光顾餐厅。 Takes food order anddelivers foods to avoid unnecessary delay. 为客人点单和上菜，要避免不必要的延误。 Has thorough knowledgeof menus and wine list. 掌握关于餐厅菜单和酒单的知识。 Ensures table settingto accord to standard and operational requirement. 确保摆台是根据要求以及运作的需要。 Ensures that alltables are clean and tides up after dining over. 确保所有的桌子都是干净的并在每桌吃完后重新收拾。 Makes reservationaccurately to customers and confirms dining pax. 要准确的为客人做预定并确定用餐的人数。

餐饮厨房部岗位：会切配或打荷的工作内容； 餐饮服务部岗位：可以和客人进行顺畅的电话沟通，介绍酒店餐饮相关产品进行销售；会电脑操作，使用办公软件管理客人档案； 员工餐厅岗位：打扫员工餐厅地面和桌面卫生； 洗衣房/制服房岗位：收捡、折叠酒店布草和员工制服；

岗位职责 1.按照草坪生物学特性和当地的土壤、气候特点及往年病虫害发生规律，进行维护； 2.在实际操作中根据气候变化、草坪的长势和运营接待安排对工作进行及时，灵活的调整； 3.做好草坪维护的各项工作记录； 岗位要求 1.有工作经验者优先； 2.熟练草坪及其他树木修剪、维护技术； 3.对工作认真负责； 4.吃苦耐劳，服从工作安排；

确保根据东莞松山湖凯悦酒店的标准提供礼貌、专业、有效及灵活的服务 To provide a courteous, professional,efficient and flexible service at all times, following Hyatt Regency DongguanStandards of Performance 负责指定工作区域的所有职责和任务关注、回顾重点任务清单，并根据行业趋势、客人期望和运营理念等对其进行修改、 To perform all duties and tasks in theassigned Place of Work to the standard set Please note that Master Task Lists are reviewed and changed on a regularbases reflecting change in trends, guest expectations and operatingphilosophies 以灵活的态度和熟练的技巧协助水疗中心其他部门和其它的酒店部门 To be entirely flexible and adept torotate within the different sub departments of the Spa or any other Departmentof the hotel as assigned 熟悉酒店的设施及各项服务 To be fully conversant with all servicesand facilities offered by the hotel 负责建立并负责指定区域的营业和关门程序 To perform opening and closingprocedures established for the Place of Work as assigned 确保工作区域和其他区域保持干净且整洁有序 To ensure that the Place of Work andsurrounding area is kept clean and organized at all times 保持周围环境的清洁 Must keep all areas clean at all time 完成其它与职责相关的任务 Performs any job related duties andfunctions as directed 负责健身房的卫生打扫 To ensure cleanliness and maintenance ofthe gym area.

1.负责且落实餐厅销售管理工作，配合酒店各项营销策略的实施； 2.执行上面下达的各项任务，完成上级下达的销售任务; 3.参与制定销售计划并落实实施，开辟新的合作渠道，开拓新客源; 4.收集市场信息及行业动态； 5.负责协调餐厅与客户关系，处理客户的咨询和投诉及回访; 定期随访客户； 6.对销售过程进行有效的日常管理，监督销售指标的完成进度； 8.在餐厅营业时间段内积极协助餐厅的日常运营工作。

1、在餐厅提供顺畅、有效的服务，确保这些服务达到凯悦标准； Provides fluent and efficient service in accordance with Hyatt standard.  2、在服务的时候可以向客人推荐菜单，回答相关的要求并根据食物和饮料给客人一些建议； Gives recommendation on service and responds guest Food and Beverage request as well as provides suggestion.  3、根据顺序和程序为客人安排座位，点单并服务食物和饮料； Assigns seats to guest according to subsequence and procedures, takes order of food and beverage. 4、努力使我们的客人满意，让他们能经常光顾餐厅； Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.  5、为客人点单和上菜，要避免不必要的延误； Takes food order and delivers foods to avoid unnecessary delay. 6、掌握关于餐厅菜单和酒单的知识； Has thorough knowledge of menus and wine list.  7、促销菜单并说服客人选择价格较高的食物以增加总收入，例如：汤，饮料，沙拉，甜点，等等； Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.   8、向餐厅经理/副经理报告任何困难或问题，以便于找到解决方法或是下一步的行动； Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action.  9、确保摆台是根据要求以及运作的需要； Ensures table setting to accord to standard and operational requirement.  10、确保所有的桌子都是干净的并在每桌吃完后重新收拾； Ensures that all tables are clean and tides up after dining over.  11、要准确的为客人做预定并确定用餐的人数； Makes reservation accurately to customers and confirms dining pax.  12、确保摆台是根据要求以及运作的需要； Ensures table setting to accord to standard and operational requirement.

Ensures that guests receive a speedy and efficient check in/ out. 确保客人得到快速、高效、准确的入住登记和结帐离店服务。 Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance. 确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。 Ensures that the guests’ bill are presented and collected accordingly. 确保提供给客人的帐单是正确的，以及收款也是正确的。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. 保证具有营销员的态度，并抓住酒店内的一切销售机会。 Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual. 根据部门运营手册的标准处理所有抵、离店记录。 Adheres to pre-set availability and rate controls. 遵守预先定立的可用房安排及房价控制。 Ensures a high level of product knowledge of hotel and local area. 确保对酒店产品和当地情况的高度了解。 Maintains and updates guest history and marketing database as laid down in Front office procedures. 按照前厅部的程序保持最新的客人历史及市场数据库。 Ensures a high level of customer service is consistently maintained. 确保持续高水平的对客服务。 Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel. 确保前厅部与其它部门高度的配合。 Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments. 确保将任何来自客人或其它部门的反馈及时并准确地汇报给前厅部经理及大堂副理。 To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises. 确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。 Promotes Gold Passport programme to potential guests whenever possible. 主动向潜在客人推销金护照计划。 To be knowledgeable with the various airline frequent flyer programmes. 熟知各种航空公司奖励计划。 Complies with all hotel policies relating to Front Office. 遵守酒店关于前厅部的所有制度。 Complies with all systems and procedures as laid down by the Front Office Manager. 遵守前厅部经理制定的所有系统和程序。

Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times. 协助宾客服务经理确保部门按照既定的理念顺畅运作，并始终提供礼貌、专业、快捷、灵活的服务。 Liaises with Housekeeping and other related departments on daily operations. 在日常运作中与客房部及其它部门密切配合。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found. 以礼貌、高效的方式处理客人的要求，遇到问题或投诉时，如果不能马上找到解决办法，则进行汇报，并给以迅速追踪。 Establishes a rapport with guests, maintaining good customer relationship. 与客人建立并保持良好的关系。 Ensures that the cashiering and credit procedures are strictly adhered to. 确保收银及信用卡程序被严格遵守。 Organises and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to. 与客房部配合，确保严格执行已定的清洁计划。 Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly. 确保正确处理所有客人的留言、邮件、传真及包裹。 To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements. 确保按照部门运营手册的要求为客人办理入住及离店手续。 Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information. 确保以真确的方式处理客人的信息及文件，以保守客人信息的机密性。 To ensure that guest’s room number is not given to unauthorised person as to ensure maximum security for the in-house guests. 确保不将客人的房间号提供给未被授权的人，以最大限度地保证住店客人的安全。

Carries out guestroom servicing/ maintenance works according to the established schedule and high quality of finishing work. 按照制定的计划时间表开展客房服务和维护保养工作并高质量的完成工作。 Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations. 操作指派的机械设备或者主机房，确保按照营业要求持续不断的有效运作。 Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures. 依照政策程序，处理所有燃料的运送，确认，储存和使用。 Maintains trolley with proper tools and materials to complete duties. 运用适当的正确的工具和物料完成工作。. Reports immediately to Team Leader any difficulties in completing jobs. 立即报告领班任何工作中的差异。 Maintains and ensures all tool and equipment are in good order at all times. 执行并确保在任何时间，所有的工具和设备正常而有序。 Maintains the cleanliness and high housekeeping standards in all works areas. 清洁所有工作区域，执行高标准的家务管理。 Carries out special projects as assigned. 开展已确认的特殊工程。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. 开展并准时完成所有要求的维护保养工作，尤其关注与顾客密切相关的工作 Maintains the Engineering store and keeps close control on consumption of material and inventory. 保存工程部储藏室的物资存货充足，并严格控制其使用。 Submits request to the Team Leader/ Engineer for the purchases of parts and consumables. 向领班/工程师提交零件和耗用品的采购清单。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. 协助控制所有有效消耗，确保酒店所有部门能源的合理利用。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. 协助监控所有设备效能，建议节能的方法以减少消耗。 Keeps manuals and spare parts list of all operational equipment in library. 将所有运行设备的操作手册和备用零件的清单保存于库房。 Strictly adheres to all safety regulations at all times. 随时随地严格遵守所有的安全规则。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. 严格遵循所有工作区域的清洁程序，保护周围环境。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer. 一旦发现设备或安装工作出现与安全有关的反常现象，立刻报告领班和工程师。 Returns and keeps all tools and equipment in designated cabinet or store after use. 将所有的工具归还到工具箱或仓库，作好工具的归位工作。

岗位职责/岗位要求根据部门标准监督维修，维护及工程部操作。确保当值时间内各项设施运作正常。视察酒店内所有工程运作, 定时巡视各项设施。于下班前向上级汇报各类机械的运作情况。确保当值时间内各项装置、保养及检修工程快捷地完成。跟办合约工程。跟办上一班次未完成的工作。验收完成工程。于当值时间内处理及解决紧急事故, 并分析故障原因。组织及指导楼宇设备督导的工作。促进有效的内部管理系统。根据安排参加酒店及部门的培训和会议。完成指定工作任务，承担责任。执行上司交待的其他任务。2年以上酒店/物业工程经验