岗位要求 1.有志在酒店行业发展的在校实习生，应届毕业生薪资可参照正式员工； 2.实习时间要求6个月以上； 3.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。 其他福利 1.员工住宿：宿舍免费提供一全套床上用品，空调，洗衣机，24小时冷热水，Wifi。 2.员工食堂：免费提供一日四餐（包括夜宵），水果。‍ 3.免费提供酒店相应的制服。 4.月休6天，8小时工作制，包吃住。

岗位职责 1、健全各种问讯资料。 2、掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 3、处理总台工作中的差错，处理宾客有关投诉。 4、负责设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 5、检查每日的报表是否有误，并及时纠正。 6、建立体质良好的宾客关系，努力增加客房销售。 岗位要求 1、大专以上学历，有同岗位工作经验1年以上。 2、有良好的团队领导精神及执行力。工作认真负责，作风正派。 3、熟练掌握前厅部工作的各个环节和程序。 4、身体健康，品貌端正，气质高雅。 5、掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

· To continually support and improve engineering services that effectively address problems affecting both guests and colleagues. 连续支持和改进工程方面的服务以对应客人和同事的问题。 · To be willing to train and instruct other members of the staff by passing along knowledge and skills to assist them in their development and the advancement of your own. 愿意通过传授自已的知识技能来培训和指导其它同事，得以发展和改进。 · To strive to become an independent mechanic, able to analyze problems and to formulate plans to get work done quickly with a high degree of quality. 努力成为能独立工作的机械工，能够分析问题，并能提出又快又好的工作方案。 · The Hotel functions7 days a week, 24 hours a day. All colleagues must realize this fact and be aware that at times it may be necessary to move colleagues from their accustomed shifts as business demands. In addition, it is understood that business determines the amount of hours that are worked, and that some weeks may be scheduled at less than 40 hours, and other weeks at more than 40 hours. 酒店每周营业7天，每天24小时。所有同事都必须明白根据业务需要可能会有轮班调整。因为业务量决定我们的工作时间的长短，所以有的周可能不足40小时，有的则可能在超过40小时。 · Public Areas-repairing and/or adjusting all types HVAC equipment. 公共区域：修理调整各种HVAC(加热/通风/空调)设施。 · Fire Alarm/Life Safety System-to monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems. To have a working knowledge of fire sprinkler and emergency power systems. 火警警报/生命安全系统：按需要监视系统，彻底了解系统操作，并能在紧急情况下使用。懂得消防喷淋系统及紧急能源系统的工作常识。 · Energy Conservation-to observe energy and utilities usage in the hotel and on the grounds. To look for ways to conserve energy and report any ideas to the Engineering Management. 节能：观察酒店内外的能源利用情况，寻找节能方法，并将建议反映给工程管理层。 · Tools-to clean,lubricate, protect and otherwise maintain all tools and equipment in the hotel.To see that all tools used are returned to the shop and secured in proper storage area. To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management. 工具：将工具及设备存放在酒店内，并进行清理、润滑及保护。工具使用后要放回车间，并存在合适的地点。按工程管理层的决定存放并保护好工具套。 · Accident Prevention and Safety-to be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger colleagues or guests of the hotel and to take immediate action to correct any hazardous conditions found. 紧急情况：要有备于紧急情况的发生，并在工程范围内保护客人及酒店同事，保护建筑物及其设施系统。尽快地使酒店恢复正常营业状态，并将紧急情况汇报给工程管理层。 · Accident Prevention and Safety-to be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger colleagues or guests of the hotel and to take immediate action to correct any hazardous conditions found. 防止事故，保证安全：了解各个部门的工作安全分析，在工作中努力避免事故的发生，也为别人创造安全的工作环境。一贯留心可能危及酒店同事及客人的情况。如有发现，马上采取行动来纠正。 · Records-to read, log,track and interpret readings from meters, gauges and other measuring units. To maintain a thorough log of each day’s activities and problems that occur and to ensure this information is passed on to other shifts. 记录：看懂仪器表，做记录、跟进。每天都坚持对所出现的事项、问题做完整的记录，然后传给下一班的人。 · Departmental Duties-to clean all engineering areas as directed by Engineering Management. To work in a neat and efficient manner, keeping work areas clean and well organized. To serve as otherwise directed or needed to help maintain the effective and efficient operation of the hotel. This assignment shall be at the discretion of Engineering Management or the hotel General Manager. 部门职责：按工程管理层的规定清理所有的技术工程区域。工作要有条理、有效率。工作地点干净整洁。有指示或需要时，协助酒店保持高质量、高效率的营业。这一任务由工程管理层或酒店总经理指定分派。 · General-Complete all work assigned in a safe and professional manner. Maintain communications with supervisors to ensure that all needed materials, tools and supplies are available or on order. Follow up on any items that may be on back order. Keep supervisor updated on assignments. Provide training and technical advice to other engineers as needed or requested. 一般性职责：以注重安全的职业态度完成所分派的职责。与督导保持联系，保证所需的材料、工具、物资都有订货。跟进拖欠订货。及时向督导汇报工作。如有需要，帮助培训指导其他同事。 · Physical Demands: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 体质要求：这里提到的体质要求是同事顺利完成基本职责所必需的。有残疾的同事，可以得到适当的照顾，以便能完成基本职责。 · While performing the duties of this job, the colleague is regularly required to walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The colleague frequently is required to reach with hands and arms. The colleague is occasionally required to stand, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. 在履行工作职责时,同事需要经常性地走动，常用手来指、拿、触摸物体、工具或控制器，需要不断地讲话和听别人讲话。同事还常常需要用手或手臂拿东西，偶尔也需要站立、攀援、平衡、弯腰、跪、蹲、爬，尝味道或者闻气味。 · The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision,reasonable color vision, peripheral vision, depth perception, and the ability to adjust focus. 同事需常规性地移动或举起10英磅的重量，经常移动或举起50英磅的重量。如有需要时，将会移动或举起超过100英磅的重量。这项工作对视力的特别要求包括：看近处、看远处、看适当的颜色、使用余光、判断深浅度、调整焦距。 · While performing the duties of this job, the colleague frequently works near moving mechanical parts and is frequently exposed to risk of electrical shock and vibration. The colleague occasionally works in high, precarious places and in outside weather conditions and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, and extreme heat.The noise level in the work environment is usually moderate. 危险告知：做这些工作时，同事经常靠近移动的机械，并且经常有触电及受震荡的危险。偶尔需要在户外高而不稳固的地方工作。有时遇到潮湿、烟尘、过冷、过热的环境条件，接触有毒性或者有腐蚀性的化学药品。工作环境的噪音通常处于中等程度。

·        To continually support and improveengineering services that effectively address problems affecting both guestsand colleagues. 不断支持和改进工程方面的服务以应对客人和同事的问题。 ·        To assist in the assessment of trainingneeds, planning of training courses, and presentation of training courses. Totrain and instruct other members of the staff by passing along your knowledgeand skills. In addition, utilizing resources from the Engineering Training Libraryand of outside vendors and sources, assist them in their development andfurther advance your own. Participate in Corporate and Property Training asdirected by Engineering Management. Set an example of continuousself-development. 协助评估培训需要，培训课程，并教授培训课程。将自已的知识技能传授给其它同事。利用技术图书馆和来自销售商的信息以及其它外来数据来使彼此得以发展和改进。按工程管理层的指示参加公司总部及你所在的分公司组织的培训。做自强不息的榜样。 ·        To be an independent mechanic, able to analyze problems and toformulate plans to get work done quickly including procurementof materials, parts, etc., and necessary scheduling arrangements with a highdegree of quality. 作为能独立工作的机械工，能够分析问题，并能提出快速有效的工作方案-包括采办材料、器件和高效地进行必要的日程安排。 ·        Language Skills-Ability to read and interpret documents such as safetyrules (i.e., Lockout Tagout, JSAs), Safety Awareness information (such asMSDS) operating and maintenance instructions and procedure manuals. Ability towrite routine reports, logs and correspondence. Ability to speak effectivelywith customers and to groups of colleagues. 语言技能:能读懂安全规则，例如:上锁，挂牌，安全知识数据、操作保养说明以及保养手册，能写日常报告、纪录及信件，能有效地与客人和其它同事进行交谈。 ·        Manage repair and maintenance project and building improvements byeffectively coordinating and planning all tasks in advance of beginning anyproject. Utilize all possible resources. Coordinate efforts with engineeringand other affected departments. Use project management techniques along withthe appropriately assigned engineering team members to perform project planningand execution.  All methods, materialsand practices must meet and be in accordance with local codes, brandspecifications, national codes and standard practices. Keep accurate completionand task records in the project files. Materials procurement and coordinationof their availability are also critical to the success of your position. Ourgoal is to cost-effectively maximize the schedule. 管理维修项目，改善建筑条件。在开始任何项目之前，都要有效地调动和计划所有的作业。利用尽可能多的来源。搞好与工程部门及其他部门的合作。依靠项目管理技术和分配的适当技术人员进行项目规划和实施。所有的方法、材料和措施都必须符合当地方式、朗廷品牌的具体要求、国家方式和标准应用。将准确完整的记录保存在项目文件中。原料的采办及调度也是做好这个职责的关键。我们的目标是：在充分考虑成本效率的前提下，推行计划日程。 ·        The hotel functions 7 days a week, 24 hours a day. All colleaguesmust realize this fact and be aware that at times it may be necessary to movecolleagues from their accustomed shifts as business demands. In addition, it isunderstood that business determines the amount of hours that are worked, andthat some weeks may be scheduled at less than 40 hours, and other weeks at morethan 40 hours. 酒店每周营业7天，每天24小时。所有同事都必须明白:根据业务需要可能会有轮班调整。并清楚明白业务量决定我们工作时间的长短。有的周可能工作40小时以下，有的周则可能在40小时以上。 This positionis directly responsible for the following 该职直接负责以下内容：   ·        Direct supervision and scheduling of thework force. 直接指导技术人员，安排调度其工作日程。 ·        All preventive maintenance programs. 一切保养维修工作方案。 ·        All repair and maintenance work orders. 一切维修工作单。 ·        Inventories and procurement of parts andsupplies. 材料和器件的采购和存货清单。 ·        Accident prevention and safety 防止事故，保证安全。 ·        Energy conservation 节约能源。 ·        Neatness and cleanliness of theengineering shop and all areas under the direct control of the department. 保持工程车间以及部门所管辖的全部区域整齐干净。 ·        Proper orientation, training anddevelopment of department colleagues. 恰当安排本部职员熟悉情况、培训和发展。 ·        Utilize the tools of quality in department planning and problemsolving efforts, as appropriate. 适当使用合适的工具以解决问题和计划。 ·        Supervise and participate in all preventive and general maintenanceprograms by 通过以下步骤指导、参与保养维修: -Maintaining arooms maintenance strategy 保留客房保养方案。 -Maintainingtracking data, check sheet and logs. 保留跟进数据、检查单和记录。 -Planning andscheduling preventive maintenance. 计划安排防护保养。 -Planning andscheduling corrective maintenance. 计划安排矫正维修。 -Planning andscheduling project work. 计划安排项目性的工作。 -Regularinspections. 经常检查工作。 ·        Lead or otherwise facilitate the transferof information regarding priorities, assignments, and problem solving at thevarious briefing sessions each day. 利用每天的工作汇报时间领导或辅助有关工作重点、分工和问题处理的信息交流。 ·        Fire Alarm/Life Safety System-to monitorsystems as necessary, to be fully informed of the system operation and tohandle emergencies involving the systems. To have a working knowledge of firesprinkler and emergency power systems. 火警警报/生命安全系统：按需要监视系统，彻底了解系统操作，并能在紧急情况下使用。懂得消防喷淋系统及紧急能源系统的工作常识。 ·        Energy Conservation-toobserve and analyze energy and utilities usage in the hotel and on the grounds.To look for ways to conserve energy and report any ideas to the EngineeringManagement. 节能：观察和分析酒店内外的能源利用情况，寻找节能方法，并将建议反映给工程管理。 ·        Emergencies-to be available for anyemergencies and act in an engineering capacity to protect our guest andcolleagues, and preserve the building and its systems during the emergency. Toact as quickly and responsibly as possible to return the building to its normaloperating status. To inform Engineering Management of any such emergencies. 紧急情况：要有备于紧急情况的发生，并在工程范围内保护客人及酒店同事，保护建筑物及其设施系统。尽快地使酒店恢复正常营业状态，并将紧急情况汇报给工程管理。 ·        Accident Prevention andSafety-to be aware of all existing departmental Job Safety Analysis and tostrive to work in an accident-free manner and to create a safe work environmentfor others. To continuously look for conditions which may endanger colleaguesor guests of the hotel and to take immediate action to correct any hazardousconditions found. 防止事故，保证安全：了解各个部门的工作安全分析，在工作中努力避免事故的发生，也为别人创造安全的工作环境。一贯留心可能危及酒店同事及客人的情况。如有发现，马上采取行动来纠正。 ·        Records-to read, log,track and interpret readings from meters, gauges and other measuring units. Tomaintain a thorough log of each day’s activities and problems that occur and toensure this information is passed on to other shifts.  记录：看懂仪器表，做记录、跟进。每天都坚持对所出现的事项、问题做完整的记录，然后传给下一班的人。 ·        Physical Demands: The physical demandsdescribed here are representative of those that must be met by a colleague tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions. 体质要求:这里提到的体质要求是同事顺利完成基本职责所必需的。有残疾的同事，可以得到适当的照顾，以便能完成基本职责。 ·        While performing the duties of this job,the colleague is regularly required to walk, use hands to finger, handle, orfeel objects, tools, or controls, and talk or hear.  The colleague frequently is required to reachwith hands and arms. The colleague is occasionally required to stand, climb orbalance, stoop, kneel, crouch or crawl, and taste or smell 在履行工作职责时，同事需要经常性地走动，常用手来指、拿、触摸物体、工具或控制器，需要不断地讲话和听别人讲话。同事还常常需要用手或手臂够东西，偶尔也需要站立、攀援、平衡、弯腰、跪、蹲、爬，尝味道或者闻气味。 ·        The colleague must regularly lift and/ormove up to 10 pounds, frequently lift and/or move up to 50 pounds, andoccasionally lift and/or move more than 100 pounds. Specific vision abilitiesrequired by this job include close vision, distance vision, reasonable colorvision, peripheral vision, depth perception, and the ability to adjust focus. 同事需常规性地移动或举起10英磅的重量，经常移动或举起50英磅的重量。如有需要时，将会移动或举起超过100英磅的重量。这项工作对视力的特别要求包括：看近处、看远处、看适当的颜色、使用余光、判断深浅度、调整焦距。 ·        Work Environment: The work environmentcharacteristics described here are representative of those a colleagueencounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions. 工作环境:这里所讲的环境特征是同事履行基本职责的代表环境。有残疾的同事，可以得到适当的照顾，以便能完成基本职责。 ·        While performing the duties of this job,the colleague frequently works near moving mechanical parts and is frequentlyexposed to risk of electrical shock and vibration. The colleague occasionallyworks in high, precarious places and in outside weather conditions and isoccasionally exposed to wet and/or humid conditions, fumes or airborneparticles, toxic or caustic chemicals, extreme cold, and extreme heat. Thenoise level in the work environment is usually moderate. 危险告知：做此工作时，同事经常靠近移动的机械，并且经常有触电及受震荡的危险。偶尔需要在户外高而不稳固的地方工作。有时遇到潮湿、烟尘、过冷、过热的环境条件，接触有毒性或者有腐蚀性的化学药品。工作环境的噪音通常处于中等程度。

PRINCIPAL RESPONSIBILITIES主要职责 Business Plan & Event Management业务计划和活动管理 ·To work closely with Director of Sales and the team for more meeting, conference, incentive and exhibition business. 与销售总监和其团队更紧密的合作，获取更多会议，会务，奖励旅游与和展会业务。 ·To be a business partner with Director of Sales so as to follow up their confirmed business. 与销售总监紧密合作，以便跟进销售已经确定的业务。 ·To review scheduled events and trouble shoot potential problems / conflicts. 回顾活动安排日程，对于潜在问题和冲突进行预估及解决。 ·To check function rooms set up to avoid mistakes and for improvement. 检查宴会厅的布置以避免错误和更好的改进。 ·To get feedback and comments from guests and associates. 从客户和关联机构得到回馈和评估。 ·To monitor all themed breaks and theme parties so as to give ideas and suggestions for improvement. 监督所有主题茶歇和派对给予改进的建议和意见。 ·To organize special events for hotel image exposure. 为酒店形象的推广组织特别的活动。 ·To complete Annual Sales & Marketing Plan. 完成每年的销售和市场推广计划。 ·To attend annual Budget Presentation to elaborate business plan for the next year. 参加每年的预算展示并阐述下一年的业务计划。 ·To prepare yearly sales revenue budget and related catering marketing expenses. 准备每年的销售收入预算和相关的宴会销售市场推广费用。                               ·To assign fair sales quota to each Catering Sales. 下达公平的宴会销售个人销售指标。 ·To manage the team and bring them to their full potential through training, counselling, guidance and discipline and maintain a work environment which fosters loyalty, pride and a sense of belonging. 有效管理团队通过培训，咨询，引导，处分等手段把每个销售的潜力发挥到极致，并确保一个培养员工忠实感，自豪度和参与感的工作氛围。 ·To implement and maintain an open communication channel with the DOSM, DOS, other Department Heads and clients. 负责维护与销售及市场推广总监，各部门管理人员和客户的良性共同渠道。 Sales Related Activities相关销售活动 ·To participate in all hotel hosting functions 出席所有酒店的主办的宴会活动 ·To up-sell the hotel products so as to maximize revenue and profit 对于酒店产品的进行提升销售，以实现收入及利润的最大化 ·To propose new ideas for packages to meet market trend 根据市场变化提议新的套餐 ·To schedule lunch/dinner/cocktail entertainment with guests 安排午餐、晚餐、鸡尾酒会等宴请客户 ·To participate related social gathering events for exposure 参与相关媒体曝光的社交聚会 ·To develop market 发展市场 Communications沟通 ·To attend daily morning briefing and other meetings such as Revenue meeting, Department Head Meeting, S&M Meeting as per request. 出席每日例会和其他要求会议，例如收益会议，部门主管会议，市场销售部门会议等。 ·To arouse management’s awareness of market trend, competitors strategies and business opportunities. 激发管理层对于市场需求，竞争对手战略和商机的敏感度并及时了解。 ·To provide adequate guidelines, training and directions to all Catering Sales through daily briefing. 通过每日例会，向整个宴会销售部门提供恰当适宜的方针，培训和指导。 ·To conduct periodic counselling to all associates if required so that each team members are working towards their goals. 不定期对销售成员进行辅导及指引，以帮助每个团队成员达到目标。 ·To ensure all related catering documents such as Event orders, change logs, floor plans, program rundown are channelled properly. 确保所有相关的宴会文件正确并发放无误。例如：活动订单，变更单，平面图，程序表等。 ·To communicate with Chefs for menu improvement. 与厨师长沟通促进菜单的改善 ·To channel all feedback to Banquet Service team for service enhancement. 传达所有客户反馈至宴会服务团队以便提升服务品质。 Administration and Others行政和其它事务 ·Handle complaints and revert to management when necessary 处理客户的投诉，并告知管理层 ·To maximize space utilization of all function space for profit 将酒店所有宴会空间合理利用以便最大限度的提高利润空间 ·Handle all VIP events 安排所有VIP活动 ·To revert feedback to guests’ comments 回应客户的评论及反馈意见 Training and Development培训和发展 ·Provide guidance and directions to the Catering Sales & Conference Services team during problem solving & price negotiation 如何解决问题和协商价格的过程中，提供指导和方向给宴会销售及会议策划团队。 ·Provide advice and supervision to the Catering Sales & Conference Services team in achieving their individual goals 在宴会销售及会议策划团队完成个人销售目标时，提供建议和监督 ·To identify individual career training for development 区分每个销售适宜的职业发展培训 ·To build up team morale 激励销售团队的士气 ·To recognize outstanding team members. 对表现突出的员工表示认可 ·To encourage balance of life to all team members. 鼓励所有销售团队平衡生活 ·To conduct training sessions to team members for MICE logistics, concepts, general policy and procedures 对宴会销售及会议策划团队进行会展流程，基础概念和一般政策及程序的培训 ·To support departmental trainer for new colleagues 协助部门的培训员对新员工进行培训 ·Perform any duties assigned by the Management deemed necessary. 执行任何管

PRINCIPAL RESPONSIBILITIES 主要职责 ·To continually support and improve engineering services thateffectively address problems affecting both guests and colleagues. 连续支持和改进工程方面的服务以对应客人和同事的问题。 ·To be willing to train and instruct other members of the staff bypassing along knowledge and skills to assist them in their development and theadvancement of your own. 愿意通过传授自已的知识技能来培训和指导其它同事，得以发展和改进。 ·To strive to become an independent mechanic, able to analyze problemsand to formulate plans to get work done quickly with a high degree of quality. 努力成为能独立工作的机械工，能够分析问题，并能提出又快又好的工作方案。 ·The hotel functions 7 days a week, 24 hours a day. All colleagues mustrealize this fact and be aware that at times it may be necessary to move colleaguesfrom their accustomed shifts as business demands. In addition, it is understoodthat business determines the amount of hours that are worked, and that someweeks may be scheduled at less than 40 hours, and other weeks at more than 40hours. 酒店每周营业7天，每天24小时。所有同事都必须明白根据业务需要可能会有轮班调整。因为业务量决定我们的工作时间的长短，所以有的周可能不足40小时，有的则可能在超过40小时。 ·Kitchen/Laundry area-repairing and/or adjusting all equipment in orderto normally operate for kitchen. 厨房洗衣房区域：维修和调整所有厨房洗衣房设备确保厨房洗衣房的正常运转。 ·Energy Conservation-to observe energy and utilities usage in the hoteland on the grounds. To look for ways to conserve energy and report any ideas tothe Engineering Management. 节能：观察酒店内外的能源利用情况，寻找节能方法，并将建议反映给工程管理层。 ·Tools-to clean, lubricate, protect and otherwise maintain all toolsand equipment in the hotel. To see that all tools used are returned to the shopand secured in proper storage area. To protect and otherwise maintain yourassigned tool pouch and its tools at the discretion of the EngineeringManagement. 工具：将工具及设备存放在酒店内，并进行清理、润滑及保护。工具使用后要放回车间，并存在合适的地点。按工程管理层的决定存放并保护好工具套。 ·Accident Prevention and Safety-to be aware of all existingdepartmental Job Safety Analysis and to strive to work in an accident-freemanner and to create a safe work environment for others. To continuously look forconditions which may endanger colleagues or guests of the hotel and to takeimmediate action to correct any hazardous conditions found. 紧急情况：要有备于紧急情况的发生，并在工程范围内保护客人及酒店同事，保护建筑物及其设施系统。尽快地使酒店恢复正常营业状态，并将紧急情况汇报给工程管理层。 ·Accident Prevention and Safety-to be aware of all existingdepartmental Job Safety Analysis and to strive to work in an accident-freemanner and to create a safe work environment for others. To continuously lookfor conditions which may endanger colleagues or guests of the hotel and to takeimmediate action to correct any hazardous conditions found. 防止事故，保证安全：了解各个部门的工作安全分析，在工作中努力避免事故的发生，也为别人创造安全的工作环境。一贯留心可能危及酒店同事及客人的情况。如有发现，马上采取行动来纠正。 ·Departmental Duties-to clean all engineering areas as directed byEngineering Management. To work in a neat and efficient manner, keeping workareas clean and well organized. To serve as otherwise directed or needed tohelp maintain the effective and efficient operation of the hotel. Thisassignment shall be at the discretion of Engineering Management or the hotelGeneral Manager. 部门职责：按工程管理层的规定清理所有的技术工程区域。工作要有条理、有效率。工作地点干净整洁。有指示或需要时，协助酒店保持高质量、高效率的营业。这一任务由工程管理层或酒店总经理指定分派。 ·General-Complete all work assigned in a safe and professional manner. Maintaincommunications with supervisors to ensure that all needed materials, tools andsupplies are available or on order. Follow up on any items that may be on backorder. Keep supervisor updated on assignments. Provide training and technicaladvice to other engineers as needed or requested. 一般性职责：以注重安全的职业态度完成所分派的职责。与督导保持联系，保证所需的材料、工具、物资都有订货。跟进拖欠订货。及时向督导汇报工作。如有需要，帮助培训指导其他同事。 ·Physical Demands: The physical demands described here arerepresentative of those that must be met by a colleague to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. 体质要求：这里提到的体质要求是同事顺利完成基本职责所必需的。有残疾的同事，可以得到适当的照顾，以便能完成基本职责。 ·While performing the duties of this job, the colleague is regularlyrequired to walk, use hands to finger, handle, or feel objects, tools, orcontrols, and talk or hear. The colleague frequently is required to reach withhands and arms. The colleague is occasionally required to stand, climb orbalance, stoop, kneel, crouch or crawl, and taste or smell. 在履行工作职责时,同事需要经常性地走动，常用手来指、拿、触摸物体、工具或控制器，需要不断地讲话和听别人讲话。同事还常常需要用手或手臂拿东西，偶尔也需要站立、攀援、平衡、弯腰、跪、蹲、爬，尝味道或者闻气味。 ·The colleague must regularly lift and/or move up to 10 pounds,frequently lift and/or move up to 50 pounds, and occasionally lift and/or movemore than 100 pounds. Specific vision abilities required by this job includeclose vision, distance vision, reasonable color vision, peripheral vision,depth perception, and the ability to adjust focus. 同事需常规性地移动或举起10英磅的重量，经常移动或举起50英磅的重量。如有需要时，将会移动或举起超过100英磅的重量。这项工作对视力的特别要求包括：看近处、看远处、看适当的颜色、使用余光、判断深浅度、调整焦距。 ·While performing the duties of this job, the colleague frequentlyworks near moving mechanical parts and is frequently exposed to risk ofelectrical shock and vibration. The colleague occasionally works in high,precarious places and in outside weather conditions and is occasionally exposedto wet and/or humid conditions, fumes or airborne particles, toxic or causticchemicals, extreme cold, and extreme heat. The noise level in the work environmentis usually moderate. 危险告知：做这些工作时，同事经常靠近移动的机械，并且经常有触电及受震荡的危险。偶尔需要在户外高而不稳固的地方工作。有时遇到潮湿、烟尘、过冷、过热的环境条件，接触有毒性或者有腐蚀性的化学药品。工作环境的噪音通常处于中等程度。 REQUIREMENTS 职位要求 Education 教育学历 ·High School Certificate with emphasis in Technical Trades 着重于技术培训的高中毕业证书 ·Have and maintain special type of work certificate 特殊工种持国家规定的相关执照 Language Skills 语言技巧 ·Ability to read and interpret documents such as safety rules (i.e.,Lockout Tagout, JSAs), Safety Awareness information (such as MSDS) operatingand maintenance instructions, and procedure manuals. Ability to write routinereports, keep logs, and correspondence. Ability to speak effectively withcustomers and colleagues. 能读懂安全规则、安全知识资料、操作保养说明以及操作手册，能写日常报告、记录及信件，能有效地与客人和其他同事进行交谈。 Job Skill/Knowledge 工作技能/知识   ·Air Conditioning and Refrigeration 空调与制冷 ·Heatingsystems 加热系统 ·Ventilation systems 通风系统 ·Supply fans 电源风扇 ·Air conditioning systems 空调系统 ·Fan coil units 风扇线圈单元 ·Refrigerators & Walk In Boxes 冰箱及走入式的大厨 ·Chiller/boiler controls 制冷机与锅炉的控制 ·Ice makers 制冰机 ·Safety 安全 ·Dryer systems 干燥系统 ·Expansiontanks and make up systems 膨胀箱及补给系统 ·Condenser loops 冷凝回路 ·Cooling towers 冷水塔 ·Troubleshoot 检修 ·Read schematics and blue prints 读懂示意图及蓝图 ·Equipmentcontrols 设备管理 ·Set up electrical systems for guest functions 应客人需要设制电路系统 ·Maintain in safe condition all power distribution andelectrical systems throughout hotel 保持整体酒店的电源分配与电路系统的安全状态 ·Weld 焊接 ·Water treatment & related chemicals 水处理及有关化学药品 ·Braze 铜铸 ·Water distribution and balance 水的分配及平衡 ·Assemblepiping 组装管道 ·Kitchenfacilities 厨房设备

PRINCIPAL RESPONSIBILITIES主要职责 1. Plan and manage sales calls and telemarketing to all government and sub-bureaus, Consulates, Embassies and Chambers of Commerce according to account management procedures on quarterly, monthly, weekly and daily basis. 根据客户管理程序，按季度，月度，周和日常时间计划和管理所有政府和分局，领事馆，大使馆及商会的销售拜访和电话拜访。 2. Maintain good relationships with key government accounts and solicit daily room night production of individuals, groups and conference business from the existing and new government related bureaus in order to achieve sales targets and maximize revenue. 与主要政府客户群保持良好关系，在已有和新的政府相关部门客户中争取个人，团队和商务会议生意。从而达到销售目标并使收入最大化。 3. Handles inquiries from government related bureaus that may involve meeting, site inspection, negotiation and contract writing. 处理来自政府及相关分局的要求，包括会议，现场参观，协商和合同撰写。 4. Follow-up on all enquiries and leads involving government sectors until business is secured. 跟进所有在政府市场范围内的询问和线索，直到生意确定。 5. Conduct Hotel inspections for Government or Official functions coordinators. 为政府或政府活动协助人开展酒店参观活动。 6. Entertain key Government officials regularly to obtain updated market intelligence and maintain relationship. 经常与政府官员交际以获得最新市场动向并保持关系。 7. Represent the Hotel in Government invited functions. 代表酒店应邀参加政府活动。 8. Monitor competitors’ activities pertaining the Government segments. 关注竞争酒店的活动以洞悉政府市场。   9. Organise VIP’s arrivals, welcome and provide them with assistance during their stay upon needs according to the Hotel standards, in order to meet guest satisfaction. 安排贵宾到店，欢迎事宜并在他们在店期间根据酒店标准提供卓越服务，从而令客户满意而归。 10. Keep two-way communications between government bureaus and hotel, ensuring clients are kept updated with latest development in hotel, and senior managements are kept updated on changes in government sectors, the related events, market trends, customers feedback and competitor activities. 保持政府分局和酒店两者的紧密联系，保证不断为客户酒店的发展信息，并为高级管理层更新相关信息，包括政府部门、相关的事件,市场趋势、顾客反馈和竞争对手的活动。 11. Keeps the Senior Management updated on sales efforts progress and bookings, conferring closely on matters of special handlings or unusual developments, recommending necessary sales actions to better compete in the market place. 保持高级管理层更新销售进步和预订的信息，密切讨论特殊的事件或非正常的发展，建议有必要的销售策略，增加市场竞争力。   12. Account Management客户管理 Develops and maintains Langham Best Practice to ensure customer account objectives are defined and appropriate sales activities implemented. 发展和保持朗廷最优实践策略来保证目标明确和执行合适的销售活动。 Assists the sales associates in developing account development plans, detailing objectives, timescales and sales methods to support the defined account strategies. 帮助销售团队发展客户，包括发展计划，细化目标，时间规划和销售方法以支持客户销售策略的制定。 Liaises with LHG and GSO/GSAs specifying the accounts contribution to the business, revenue targets and agree activities. 与LHG和GSO/GSAs紧密联系，具体说明客户在商业，收入目标和达成活动上的比例划分。 Accurately identifies the level of influence and decision making power of contacts in the customer organisation and uses these to secure business. 准确识别客户联系人的影响力和决策力，并利用这些来巩固业务。 Develop customer accounts to increase market / customer share- all revenue streams-locally, nationally and globally. 发展客户数据库，增加市场/客户份额-所有的收入来源-本地，国际，全球。   13. Market Intelligence市场分析能力 Monitors and maintains competitor set activity including Financial Performance, SWOT Analysis, Key accounts/Market Share and Marketing Programs. 关注和持续了解竞争酒店的活动,包括财政表现,SWOT分析,主要客户/市场份额和市场活动。   14. Customer Relationships客户关系 Establishes, enhances and maintains productive quality working relationships with key internal and external customers. 与主要的内部和外部客户开展，加强和保持有效的工作关系。 Keeps Hotel information relating to customer requirements, interests and market activities up to date. 保持与客户要求，兴趣，和市场活动相关的酒店信息及时更新。 Reviews customer base to determine new opportunities for account penetration. 浏览客户数据库，发展新客户。 Contributes ideas to improve the products and services offered. 提供想法来提高产品和服务。   15. Team Leadership团队领导 Direct, monitors and evaluates sales performance of account teams and self to ensure sales revenue targets are being met. 指导，监督和评价团队和自身的表现，保证销售收入达标。 Agrees, clarifies and implements Best Practice selling methods and procedures at all levels in the team to ensure business objectives are met. 同意，阐明和执行各级团队的最佳销售实践方法和程序以确保业务目标的实现。 Discusses and agrees departmental and individual objectives with team, reviewing and updating in light of changes in the business, implementing corrective action where necessary. 与团队讨论并同意制定部门和个人目标，浏览和更新业务中的变化，必要时调整执行方法。 Communicates regularly and on time verbally and non-verbally, providing individuals with prompt and specific feedback on performance. 经常并及时进行口头或非口头的沟通，为员工个人表现提供及时和具体的反馈。 Creates an atmosphere which motivates and encourages people to perform to the best of their ability, minimizing conflict where it occurs. 创造能推动和鼓励员工发挥自己最佳能力的氛围，将冲突最小化。   REQUIREMENTS 职位要求 1. Education教育学历 Diploma or University degree is preferred. 大专或本科文凭优先。 2. Experience经验 Minimum 3 years relevant experience and managerial responsibilities in a 5 star hotel, previous experience in a similar position would be a plus. 最少3年相关工作和五星级酒店管理经验，之前担任过相似职位者优先。 3. Job Skills/Knowledge工作技能/知识 Excellent communication, interpersonal and co-ordination skills. Independent & ability to work under pressure. Well organized and a good planner with an enquiring mind. 具备极佳的沟通，交际和合作技巧。能独立工作和承受压力。具钻研精神，善于计划和组织。 4. Computer Skills电脑技能 Familiar with MS Office and Delphi Sales & Catering system. 熟悉微软办公软件和Delphi Sales & Catering系统。 5. Language Skills语言能力 Excellent written and verbal in Mandarin, good command in English. 具备优秀的普通话口语和书面沟通技巧，英语读写流利。

Planning and Organising计划与组织： ·Develop the Hotel Sales Plan which accurately interprets the objectives of the business and uses this to communicate and to focus the teams and own efforts. 制定酒店的销售计划，能够准确理解业务目标，并将其用于清晰准确的沟通传达给团队。 ·Contribute to the strategy and planning activities of the sales function to the development of global sales initiatives recommending, implementing and monitoring appropriate local activity. 协助销售职能的策略和规划活动，促进全球销售的发展，推荐、实施和监测有效的市场活动。 ·Identify, locate and secure the people and financial resources needed to achieve the sales results required. 寻找维护相应的的人力和财务资源来支持达到销售目标。 Account Management客户管理: ·Develop and maintain Langham Best Practice to ensure customer account objectives are defined and appropriate sales activities implemented. 发展和保持朗廷最优实践策略来保证目标明确和执行合适的销售活动。 ·Assist the sales associates in developing account development plans, detailing objectives, timescales and sales methods to support the defined account strategies. 帮助销售团队发展客户，包括发展计划、细化目标、时间规划和销售方法以支持客户销售策略的制定。 ·Liaise with LHG and GSO/GSAS specifying the accounts contribution to the business, revenue targets and agree activities. 与LHG和GSO/GSAS紧密联系，具体说明客户在商业，收入目标和达成活动上的比例划分。 ·Accurately identify the level of influence and decision making power of contacts in the customer organisation and uses these to secure business. 准确识别客户联系人的影响力和决策力，并利用这些来巩固业务。 ·Develop customer accounts to increase market/customer share-all revenue streams-locally, nationally and globally. 发展客户数据库，增加市场/客户份额-所有的收入来源-本地、国际、全球。 Market Intelligence市场分析能力: ·Monitor and maintain competitor set activity including Financial Performance, SWOT Analysis, Key accounts/Market Share and Marketing Programs 关注和持续了解竞争酒店的活动，包括财政表现、SWOT分析、主要客户/市场份额和市场活动。 Customer Relationships客户关系: ·Establish, enhance and maintain productive quality working relationships with key internal and external customers. 与主要的内部和外部客户开展，加强和保持有效的工作关系。 ·Keep Hotel information relating to customer requirements, interests and market activities up to date. 保持与客户需求、兴趣、市场活动相关的酒店信息的及时更新。 ·Review customer base to determine new opportunities for account penetration. 浏览客户数据库，发展新客户。 ·Liaise with Director of Sales & Marketing to review the effectiveness of sales activities. 与市场销售总监保持沟通回顾销售活动的效率。 ·Contribute ideas to improve the products and services offered. 提供改进产品与服务的想法。 Team Leadership团队领导: ·Direct, monitor and evaluate sales performance of account teams and self to ensure sales revenue targets are being met. 指导、监督和评价团队和自身的表现，保证销售收入达标。 ·Agree, clarify and implement Best Practice selling methods and procedures at all levels in the team to ensure business objectives are met. 同意，阐明和执行各级团队的最佳销售实践方法和程序以确保业务目标的实现。 ·Discuss and agree departmental and individual objectives with team, reviewing and updating in light of changes in the business, implementing corrective action where necessary. 与团队讨论并同意制定部门和个人目标，浏览和更新业务中的变化，必要时调整执行方法。 ·Communicate regularly and on time verbally and non-verbally, providing individual s with prompt and specific feedback on performance. 与团队讨论并同意制定部门和个人目标，浏览和更新业务中的变化，必要时调整执行方法。 ·Create an atmosphere which motivates and encourages people to perform to the best of their ability, minimizing conflict where it occurs. 创造能推动和鼓励员工发挥自己最佳能力的氛围，将冲突最小化。 Develop individuals and teams发展员工和团队: ·Select, train, coach and develop people to enhance performance and to meet the current and future needs of the department 筛选、培训、辅导和发展员工，提高个人表现，符合部门目前和未来的需要。 ·Assist in recruitment of individuals who have the potential to perform within the team. 协助招聘有潜力的员工。 ·Produce training and development plans for the department and related areas. 制定部门及相关领域的培训和发展计划。 ·Ensure planned “Selling The Legend” training and coaching activities happen on a regular basis.确保计划“Selling The Legend”的培训和辅导活动作为定期培训。 ·Regularly review and evaluate the impact training is having on performance at departmental, team and individual level. 定期回顾和评估培训对于部门，团队和个人表现的影响。 REQUIREMENTS职位要求 Education教育学历 ·University degree is preferred. 大学文凭优先。 Experience经验 ·A minimum 5 years relevant experience and managerial responsibilities in a 5 star international hotel. 最少5年相关工作和五星级国际酒店管理经验。 Job Skills/Knowledge工作技能/知识 ·Strong leadership able to manages conflict effectively. A good motivator, able to inspire team members to perform well. Independent & ability to work under pressure. Good interpersonal and presentation skills. Well organized and a good planner with an enquiring mind 极强的领导能力有效管理冲突。能够激发员工更好的工作表现。独立工作和承受压力。良好的处理人际关系和陈述能力。具有钻研精神，善于计划和组织。 Computer Skills电脑技能 ·Familiar with MS Office and Delphi Sales & Catering system.  熟悉微软办公软件和Delphi系统。 Language Skills语言能力 ·Fluent in English and Mandarin, good communication skill in both written and verbal 中英文流利，具备优秀的口语和书面沟通技巧。

PRINCIPAL RESPONSIBILITIES 主要职责   1. Business Planning and Sales & Marketing 销售及市场推广   Planning sales activities: to concentrate in “selling” i.e. conduct sales calls to introduce hotels facilities, packages, seeking business leads.  规划销售活动，集中精力于销售，例如销售拜访，介绍酒店设施和促销活动套餐，寻找商机。 To assist DOSM/DOS in achieving monthly and year-end budget 协助市场销售总监、销售总监达成月度及年终预算。   To assist DOSM/DOS in maximizing profits by securing business 协助市场销售总监、销售总监确保业务，达到利润最大化。   Follow up leads assigned by DOSM/DOS. 跟进市场销售总监、销售总监分配的商业线索。   To maintain good relationship with existing accounts. 与现有的客户保持良好的合作关系。   Develop new markets/source of business. 开拓新的市场和新业务资源。   Conduct entertainment and site inspection to accounts decision makers and booking handlers. 为客户决策者或者预定安排人安排宴请和酒店参观事宜。   Sales visit to potential accounts. 商务拜访潜在客户。   Negotiate contracts with companies in designated territories. 与指定区域内的公司协商合同事宜。   Conduct Sales visit to major companies in his/her designated area according to the guidelines. 根据指示，对指定区域内的主要客户进行商务拜访。   Come up with new ideas on products and marketing of product such as: room packages, promotion offers and assist DOSM / DOS in launching these promotions.  提出有关产品和市场推广产品的新建议,例如客房套餐，特别优惠，并协助市场销售总监/销售总监开展相关优惠活动。   To attend local business meeting and tradeshows/sales trips (both locally and overseas) assigned by DOSM. 参加由市场销售总监/ 销售总监分派的国内和海外的商务会议和展览会。   Perform any duties assigned by the Management deemed necessary. 执行管理层交付的工作任务。   2. Communications 沟通 Maintain close communication with DOSM, DOS and Sister Hotels sales persons. 与销售总监，销售及市场推广总监，以及姐妹酒店的销售人员保持良好沟通。   Maintain effective communication with Revenue Manager and Operations Department heads. 与收益管理经理和营运部门主管保持有效的沟通。   Maintain effective communication with Hoteliers in order to understand market trend. 与其他酒店的同行业者保持有效的沟通，以便了解市场发展的趋势。   Attend weekly and monthly Sales Meeting a to report work progress and month-end result 参加每周及月度销售会议，汇报工作进程和月终销售结果。   3.  Marketing Intelligence 市场能力 Regular update on competitors offers and markets intelligence and shares the information with sales team. 定期更新竞争对手信息和市场情报，并与销售团队分享相关信息。   Provide accurate sales statistics and market information, comments, trends and leads obtained from clients and/or competitors. 提供准确的销售数据统计和市场信息，评估，趋势，以及从客户及竞争者处得到的销售线索。   4.  Human Resource Development 人力资源发展 Maintain effective communication channels with all co-workers.  与所有协助的工作人员保持有效的沟通。   Communicate with guest to obtain guest comments and ensure the delivery of product adhere to guest needs. 与客户沟通以获取客户的评价，并确保我们提供的产品能够满足客户的需求。   REQUIREMENTS 职位要求   1. Education 教育学历 University degree or diploma is required. 大学或相关的专业毕业。   2. Experience 经验 At least 2 years working experience in similar capacity, 5 star international hotels experience is preferred. 至少2年相关工作经验， 5星级国际品牌酒店经验尤佳。    Concrete on the road sales experience is a must. 必须有专业的销售经验。   3. Job Skill / Knowledge 工作技能 / 知识 Well organized and a good planner. 良好的组织和计划能力。   Prompt and systematic decision making skills with analytical power. 及时和系统的决策分析能力与技巧。   Independent & ability to work under pressure. 有独立和压力下工作的能力。   Excellent communication skills. 卓越的沟通技巧。   Good team player & able to develop sound working relationships with colleagues. 良好的团队合作精神，能够与同事发展良好的工作关系。   Good delegation & interpersonal skills. 良好的授权和良好的人际关系技巧。   Sensitive and react fast on market trend and situation. 敏锐的了解市场发展趋势和情况，并迅速作出反映行动。   Pleasant and out spoken. 愉悦开朗的性格。   Have good communication network in the industry. 在酒店行业中拥有良好的人际网络。   4. Computer Knowledge 电脑知识  Microsoft word, excel and PowerPoint is a must. 必须熟练使用微软word，excel 和 PowerPoint 软件。 Familiar with Delphi Sales & Catering and Opera PMS is preferred.  熟悉Delphi Sales & Catering 和Opera PMS系统为佳。   5. Language Proficiency 语言能力 Fluent in English and Mandarin is a must.  必须熟练掌握英语与中文。 Excellent communication skills in both written & spoken.  具备优秀的口语与书面沟通技巧。

招聘西厨冷房厨师 PRINCIPAL RESPONSIBILITIES 主要职责 • Ensure compliance with all local (Health Department) regulations. 确保遵守当地政府（卫生部门）的规定。 • Set up working station properly and on time before each service period. 每次营业前，妥善地设置好制作台。 • Pay attention to the quality, presentation and flavour. 注重食品的质量，摆盘呈现方式及味道。 • Make sure that food is tasty, tempting presentation, fresh and safe. 确保食品新鲜美味，可口诱人，卫生安全。 • Make sure all food is prepared by recipes. 确保所有食品严格按照配方制作。 • Cold food for straight consumption is handled with gloves at all times. 取用直接食用的冷冻食品时必须戴手套。 • Wash hands before entering the kitchen or returning to work station. 进入厨房及回到操作台前先洗手。 • Implement proper food preparation procedures and storage standards. 履行正确的备菜程序与贮藏标准。 • Follow the principle of food use-First in first out. 遵循先进先出的食品使用原则。 • Maintain purchasing, receiving and food storage standards. 维持采购，收货及食品贮藏标准。 • Apply for proper materials according to needs and instructions. 根据需要和指示，做好适当的物料申请。 • All food items must be covered with cling film (or proper lid), dated, labeled and initialed by person who made it or used it first. 所有食品必须用保鲜膜（或大小适当的盖子）封好保存，由制作者或最初使用者制作标签、标明日期。 • Support the Food and Beverage department's procedures for waste control. 支持餐饮部的各项程序对浪费的控制。 • Conduct reasonable control of raw materials. 进行合理的原料控制。 • Follow proper handling and right temperature of all food products. 遵循食品的适当处理及正确的保存温度。 • Take temperature checks as required and keep record on the company standards sheets. 按要求检查温度并做好相关记录。 • Ensure that Hygiene documents are filed in correctly and updated as necessary. 确保正确分类保存卫生方面的文件，并作必要的更新。 • Use the cutting board correctly according to HACCP instructions at all times. 根据HACCP的指示，正确使用砧板。 • Implement and follow HACCP system and correct Hygiene and Safety Standards. 实施及遵照HACCP系统执行正确的卫生和安全标准。 • Ensure all colleagues follow all job safety regulations and all hazards are reported to the Security and Engineering. 确保所有的同事遵循工作安全规则，所有的危险都要报告给保安部及工程部。 • Effectively report, investigate and follow up on colleague accidents. 有效的报告、调查及跟进员工事故。 • Ensure that colleagues' uniforms are clean and tidy, especially in public areas and guest services. 确保同事的制服干净整洁，特别是在公共区域及对客服务时。 • Hold periodically class room style training for new colleagues in order to increase professional knowledge skills. 定期对新进同事进行课堂式培训，帮助其增加相关职业知识技能。 • Maintain a daily emphasis on food cost control and train colleagues to enhance their awareness. 坚持每天强调食品成本控制，并培训同事增强该方面意识。 • Check the refrigerator food before each shift and replace the container in time if necessary. 每次交班前需检查冰箱食物，如有需要，及时更换盛器。 • Implement and follow the daily departmental training program. 执行并遵循每日部门培训计划。 • Participate in the training of colleagues according to the menu, including ingredients, preparation methods and unique tastes. 按照菜谱参与同事的培训，包括配料，备菜及独特的口味。 • Regularly develop colleague activity plan to promote teamwork. 定期制定员工活动计划以促进团队合作。 • Proper handling, maintaining and cleaning of equipment. 正确合理使用设备，及时维修保养。 • Participate in the arrangement of the buffet at any time when necessary. 必要时，参与帮助自助餐的布置工作。 • Cooperate with guests, customers, groups, company representatives, vendors and local education system needs. Participate in the sales menu, VIP menu and any banquet requirements. 配合客人，客户，团体，公司代表，销售商及当地教育体制的需要。参与销售菜单，贵宾菜单及任何宴会的需求。 • Be able to participate in the job cross-training when necessary and be transfer to other departments to assist the work. 按要求，参加岗位交叉培训，需要时能调至其他部门协助工作。 • Train, coach, and counsel colleagues in order to reach a satisfactory level of productivity. 培训，指导并给同事提出一定的建议以达到令人满意的生产水平。 • Coordinate with concerned departments for any issues which may arise in order to find immediate solution in the best interest to guest satisfaction. 与有关部门合作，旨在快速地找到令顾客满意的解决方案。 • Actively promote cross-sectoral cooperation through frank communication. 通过坦诚的沟通，积极推动跨部门的合作。 • Respond to guest questions in a correct and appropriate manner within 24 hours. 以正确且适当的方式24小时内回应客人的疑问。 • Carry a monthly self-inspection and make sure kitchens are compliant with the Langham Brand Standard. 实行每月自我检查，确保厨房符合朗廷品牌标准。 • Attend all meetings as required. 根据需要，参加所有的会议。 • Perform any duties assigned by the Management. 执行任何管理层委托的工作。 REQUIREMENTS 职位要求 Education 教育学历 • Culinary Education is preferred. 烹饪教育背景优先。 • Priority should be given to a diploma issued by a certification authority or a professional trainer. 优先考虑持有由认证机构颁发的文凭或经过专业培训者。 Experience 经验 • At least two years related experience in this position in 5-star hotels. 至少具备两年5星级酒店相关工作经验。 Job Skill/Knowledge 工作技能/知识 • Good culinary skills, while deliver top quality product and presentations. 完美的烹饪技巧，同时展现高质量的食物及摆盘。 • Knowledge of food processing and hygiene standards. 具备食品加工及卫生标准知识。 • Good interpersonal conflict management skills. 良好的处理同事关系冲突管理技巧。 Computer Knowledge 电脑知识 • Knowledge of MS office software. 会使用微软办公软件。 Language Proficiency 语言能力 • Good communication skills (verbal and listening and writing). 良好的沟通技巧（口语，听力及书写）。

招聘综合维修方向工程师 PRINCIPAL RESPONSIBILITIES 主要职责 • Operation repair & maintenance. 操作、维修和保养。 • General duties. 一般职责。 This position is directly responsible for the following 该职直接负责以下内容： • Ensures that the maintenance of Audio Visual system of the hotel are carried out in accordance with the standard engineering practice. 根据工程操作标准对酒店的视听系统进行维护和保养。 • Ensures that all work orders for his trade is carried out quickly, accurately, skillfully, economically, efficiently and completely. 确保与其工种有关的工作单进行迅速、精确、精心、经济和有效率地工作。 • Ensure good housekeeping and orderliness of all working area. 保持工作区域整齐和干净。 • Assists the follow workers in carrying out repair work on equipment needed. 帮助其他员工一起进行设备维修。 • Records all services and maintenance work done on all Audio Visual equipment in his logbook and equipment record card. 对所有视听系统进行的维护保养工作需记录在工作日志和设备档案卡上。 • Checks the daily event and liaise with Banquet Department to set up all the necessary Audio Visual system for the event. 检查每天的宴会活动并联系宴会部，为宴会设置所需的视听系统。 • Immediately notifies the Duty Engineer of any unusual occurrences or observation with respect to Audio Visual equipment and or personnel. 在视听音响设备出现异常情况时，立即汇报值班工程师。 • When in doubt, consults the Supervisor, Duty Engineer, Assistant Chief Engineer or the Director of Engineering. 当遇到问题时，可请教主管、值班工程师、副总工程师和工程总监。 • Renders overtime or changes times schedule as the situation may require without any delay. 当工作需要时，要加班或换班。 • Makes sure that all standard procedures of maintenance is adhered to. 依照标准维护保养程序进行维护。 • Performs other tasks as may be assigned by the Engineering Management. 执行工程部管理层指派的其它任务。 • Care of equipment 爱护设备 -Oversees maintenance and handling of equipment used. 检查设备维护情况和使用情况。 -Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area. 及时报告设备故障和维修缺陷问题。 • Training and employees activities 培训和员工活动。 -Attends scheduled trainings 参加计划好的培训。 -Participates actively in company-initiated employee activities 积极参加酒店组织的员工活动。 • Grooming and hygiene. Adheres to the specified hygiene and personal appearance standards of the hotel. 仪容仪表和卫生。遵照酒店的制定的卫生和个人仪容仪表的标准。 • Attendance. Adheres to the set procedures for attendance and timekeeping. 出勤。遵照既定的程序，准时出勤。 • Company policies and procedure. Adheres to the provisions outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations. 公司政策及程序。遵循员工手册和规章制度列出的要求。 REQUIREMENTS 职位要求 Education 教育学历 • High School Certificate with emphasis in Technical Training. 着重于技术培训的高中毕业证书。 • Have and maintain special type of work certificate. 特殊工种持国家规定的相关执照。 Language Skills 语言技巧 • Ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), Safety Awareness information (such as MSDS) operating and maintenance instructions, and procedure manuals. Ability to write routine reports, keep logs, and correspondence. Ability to speak effectively with customers and colleagues. 能读懂安全规则、安全知识资料、操作保养说明以及操作手册，能写日常报告、记录及信件，能有效地与客人和其他同事进行交谈。 Job Skill/Knowledge 工作技能/知识 • Troubleshoot 检修 • Read schematics and blue prints 读懂示意图及蓝图 • Equipment controls 设备管理 • Lighting system 灯光系统 • Dimmer system 调光系统 • Audio and Video system 语音视频系统 • CCTV 监控系统 • MATV 闭路电视/卫星电视系统 • PABX/FAX 电话传真系统

可接受毕业实习生 SCOPE 职能范围   This position is concerned with ascertaining that all hotel daily income is received and properly recorded. 确认所有酒店每日收入收帐并记录。     PRINCIPAL RESPONSIBILITIES 主要职责   · Check F&B Revenue Report, the F&B report summary is mainly a matter of ascertaining that the F&B totals shown are actually in agreement with the Report. · 检查餐饮收入报告,餐饮收入汇总主要是确认餐饮体现的总数与报告一致。 · Audit guest ledger and all entertainment checks for propriety and authorization Same procedure for House Use checks. · 审核所有宾客挂帐和所有宴请单都按照程序来操作及被授权,自用房按同样的程序处理。 · Audit all F&B city ledger checks and other documents before forwarding to Accounts Receivables. · 在转交给应收帐之前,审核所有餐饮城市挂帐支票和其他文件。 · Post the verified daily F&B revenue data and cashier report data to General Journal. · 将审核后的每日餐饮收入数据和收银员报告数据输入总分类帐。 · Valet and laundry charges must be balanced to the laundry department records.  Any excess employee laundry and house use charge must be reviewed and forward to Accounts Receivable for charging to individual employee ledger. · 洗衣和送衣费用必须与洗衣房记录一致.任何其他员工超量的洗衣和自用房洗衣费用必须审核并提交应收帐,在员工个人帐上收取。. ·  Maintain control record of Cashiers’ over/short and investigate major discrepancies and prepare monthly summary for Assistant Financial Controller approval.  Any material shortage is to be immediately reported. · 保存和控制收银员长短款记录,调查主要差异,准备每月摘要给财务副总监签字.任何物品短缺应立即报告。 · Check all void checks and prepare void list report (F&B). · 检查所有空头支票,准备空头清单报告(餐饮)。 · Take cigarette inventory, compare with the figure provided by the F&B Cashier Supervisor and prepare monthly cigarette consumption report for the review of the Accountant. · 进行香烟库存盘点,比较餐饮部收银员主管提供的数字,准备每月香烟消费报告给会计审核。 · Verify General Cashier daily report. · 核实总出纳每日报告。 ·  Control all coupons issued in regard to promotions, including group meals, in coordination with Income Auditor. ·  与审计主管协调,控制所有促销票券,包括团体用餐。 ·  Assist the Income Auditor in conducting the monthly cash count of Cashiers. ·  协助审计主管每月清点收银员现金。 ·  Liaise with other departments for any discrepancies. ·  就差异问题与其他部门合作。 ·  Execute the project responsibilities in the hotel project team(s). ·  加入酒店的项目工作组时，认真履行相应职责。 ·  Ad hoc assignment from the hotel management. ·  完成酒店管理层交代的其他任务。

Operations营运 •Be responsible for daily operation of the restaurant to ensure smooth operation of the restaurant. 负责餐厅日常的营运，保证餐厅营运顺畅。 •Open and close daily operation according to the superior arrangement. 遵照上级的安排表来开始和结束一天的营运。 •Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 与客人进行积极的互动和交流，征求客人的反馈以提高服务质量。 •Train, maintain and enforce all Langham service standards. 培训、维持和执行所有朗廷酒店的服务标准。 •Ensure that food and beverages are provided with quality assurance. 确保所提供的食品和饮料有质量保证。 •Properly execute revenue and check control procedures on shift. 严格执行收入和账单的操作程序。 •Handle daily colleague relationships (e.g., shift adjustment). 处理日常同事的协作关系（例如，班次调整）。 •Maintain a safe & sanitary work environment for all colleagues & guests. 为所有的同事和客人，建立一个安全及卫生的工作环境。 •Provide the best possible help for restaurant operation (e.g., schedules, floor plans, reservations). 为餐厅营运提供尽可能的帮助（例如，工作时间表，楼层安排，预定）。 •Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise. 找到解决问题的方法，如电话服务，临时的预定，或其他每天可能发生的问题。 •Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied. 在餐厅营运时，确保在各自的岗位上，协助服务员或迎宾，使客人满意。 •Ensure all work is done on a daily basis. 确保完成每天的工作。 •Maintain proper colleague uniform standards. 保持同事制服的标准。 •Establish an effective engineering maintenance and maintenance procedure through work assignment and surprise inspection. 通过工作分配和突击检查，建立起一个有效的工程维护及保养程序。 •Understand and guide the principle of authorization to ensure guest satisfaction. 理解和指导授权原则，以确保客人的满意度。 •Actively support the Quality Improvement Process. 要积极支持质量改进程序。 •Assist in working toward positive financial results. 协助工作得到积极的财政结果。 •Assist in maintaining a highly motivated and well-trained team. 协助培训一个高度的热情和训练有素的团队。 •Exercise station rotation to ensure stations are distributed fairly. 运用岗位的轮换制，来确保工作安排的合理性。 •Set a good example for colleagues and motivate colleagues to work enthusiastically. 以身作则，为同事树立良好的榜样，激励同事的工作热情。   Human Resources人力资源 •Implement effective training for new colleagues by using records, menus, and appropriate reference manuals. 通过使用记录，菜单以及适当的参考手册对新加入的同事实施有效率的培训课程。 •Encourage problem solving by colleagues through proper training and empowerment. 通过所有可能的培训和授权来激励同事解决问题的热情。 •Establish effective communication with colleagues to gain their trust and respect. 与同事建立有效的沟通，以争取他们的信任和尊重。 •Maintain fair and consistent counselling and disciplinary procedures. 建立公平和一致的辅导及纪律处罚程序。 •All details regulatory framework refer to colleague handbook. 所有规章制度请参照员工手册。   Administration 行政管理 •Communicate directly or through the logbook with the next shift supervisor or manager. 直接或通过日志本与下一班次的主管或经理进行沟通。 •Identify and recommend incentive programs, new ideas, and methods of operation. 确定并推荐奖励项目，新主意和方法进行运作。 •Promote positive inter-department relationship. 积极推动部门与部门之间的关系。 •Be aware of accident prevention and help enforce safe working conditions to achieve the goal of zero accidents. 了解事故预防并加强工作安全以达到零事故的目标。 •Perform any duties assigned by the Management. 执行任何管理层委托的工作。

RINCIPAL RESPONSIBILITIES 主要职责   Follow all Langham policies and procedures. 遵守所有朗廷酒店的规章制度和程序。 Comply with the “clean as you go” policy. 完成“所到之处无脏物”的原则。 Report to work on scheduled days at the scheduled time. 按照工作时间表按时上班。 Report to work in uniform following all appearance standards. 上班时遵守仪容仪表和制服制度。 Work as a team. 工作中保持团队精神。 Follow all safety policies to ensure a safe work area. 遵守所有安全制度，塑造一个安全的工作环境。 Honour all reasonable work-related requests mad by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel. 尊重所有的来自经理和主管的合理工作相关请求，即使超出你的工作范围，也要为整个酒店服务，使客人满意。 Check out with your supervisor before leaving your station or the floor for any reason. 因为任何理由需要离开你的工作岗位之前先汇报你的主管。     Specific Duties 具体工作任務   Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware. 检查你的工作区域，清洁桌子椅子，准备好盐，胡椒，糖，烟灰缸，花瓶，餐具和杯子。 Do all necessary opening and closing side  work according to the side work schedule. 做好所有必要的开档和关档的工作记录表。 Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc. 准备好所有必要的工具：托盘，笔，纸巾，酒刀。等等。 Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records. 熟悉菜单上的各项菜以及它们的配菜，内容和调制品。准确地回答客人提出关于菜单上的任何问题。 Operate the Point of Sale terminal correctly and follow all Langham check-closing procedures. 正确运行销售终端的要点并且遵守所有朗廷的开，收档程序。 Practice aggressive hospitality and use Suggestive Selling techniques when taking guest’s order. 当接受客人点单时，用积极的亲切的销售技巧向客人推荐特色菜和饮料。 Develop a good knowledge of beverages, liquors, and wine service. 增进饮料，酒品类的知识，熟悉葡萄酒的服务流程。 Pick up and present food and beverages according to standard service procedures. Properly bus the table throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty. Pay special attention to finer points of service, i.e., replacing ashtrays, water glasses filled, checking back just after serving entrée, keeping proper posture and being personable,  but limiting conversation. 根据服务程序的标准跑菜和上菜。在整个用餐过程中适当摆放餐桌。上甜品时，所有调味品，脏盘子和餐具必须换干净的，除了糖和适当的餐具还饮料杯不能为空。特别注意服务的要点，比如，放回烟缸，上茶，上完主菜后再检查，保持适当的仪态，不要闲谈。 Bus, clean and reset the table according to standard procedures. 根据服务流程的标准清洁并重新摆台。 Chewing gum or smoking is not allowed while on duty. 上班时间不能吃口香糖和抽烟。 Attend all meetings or training seminars as required. 参加所有必要的会议和培训讨论。 All details regulatory framework refer to colleague Handbook. 所有规章制度请参照员工手册。 Be aware of accident prevention and help  enforce safe working conditions. Zero accidents are our goal. 了解事故预防并加强工作安全，目标是零事故 Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作。     REQUIREMENTS 职位要求   Education 教育学历 Minimum Vocational School 至少毕业于专业学校。   Experience 经验 Minimum 1 year restaurant operations experience. 至少有一年餐厅工作经验。   Job Skill / Knowledge 工作技能 / 知识 Demonstrated strong hospitality and communication skills. 有较好的服务精神和沟通技巧。 Demonstrated strong work ethic. 有较强的工作敬业精神。 Demonstrated great hospitality skills and sensitivity to guest needs. 良好的服务待客技巧预知客人的需求。   Computer Knowledge 电脑知识 Knowledge of MS office software 能够使用日常的办公室软件   Language Proficiency 语言能力 Demonstrated  good communication skills in English and      Mandarin. 具备良好的英语和普通话表达能力。

PRINCIPAL RESPONSIBILITIES 主要职责 · Responsible for the restaurant area, ensuring a smooth running, profitable operation within the framework of the hotel. 全面负责整个餐厅，保证餐厅营运顺畅，使酒店的运营处在一个收益的框架上 · Responsible for maintain the overall welfare of our colleagues by providing them with the training and resources to take care of our guests. 有责任去保障所有同事的福利，培训和资源，只有这样同事才能照顾好我们的客人。 · Achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure. 通过增加更多的收益和有效率的开支来完成预算目标以保持利润。 ·Review with Chinese Operations Manager the monthly department Profit & Loss Statement. 和营运经理讨论每月部门会议陈述餐厅收益和未完成的指标。   OPERATIONS运营 · Assist Chinese Operations Manager with the yearly department budget by using history & forecasting/sales techniques to develop an aggressive budget that reflects the achievable capabilities.    协助营运经理参考历史纪录和销售预测系统来制定一份可行的部门年度指标。 ·Accurately forecast business demands to ensure efficient staffing & beverage production.    正确的预计商业需求已确保最有效率的人员配备和饮料制作。 · To ensure the efficient scheduling of management & colleagues.    制定管理者和同事最有效率的排班表。 · To ensure the awareness & enforcement of all Langham’s policy and procedure.     认识和实施所有朗廷酒店的政策和程序。 ·  Be responsible for maintaining outlet safety and sanitation standards at all times.    时刻保持部门的安全和卫生设备的标准。 ·  Enforce operational Standards that are periodically reviewed & updated.    实施运营的标准，定期的复习和更新标准。 · Enforce sanitation checklist by having all outlets inspected on a monthly basis.    严格执行卫生设备检查，所有部门每月检查一次。 · Be responsible for asset management of all outlet property and facilities.   管理好部门所有有价值的资产和设备。 · Conduct a preventative maintenance inspection on a monthly basis.   每月进行一次预防性的餐厅设备的保修和维护。 · Above all, to lead by example through a “hands on” approach to motivate our colleagues to excel.     综上所述，要以身作则，为同事树立起良好的榜样，激励同事的工作热情。 HUMAN RESOURCES人力资源  ·Develop and implement management training plans for subordinate managers & supervisors on a quarterly basis in conjunction with Human Resource Department.   与人力资源部合作，为下属经理和主管制定管理培训计划并及时实施。 ·Be responsible for the execution of all colleague performance reviews in a professional and timely manner.   以专业的工作精神和眼光，审核同事的工作成绩。 · Be responsible for all aspects of colleague management including hiring, discipline in conjunction with the Director of F & B/Manager.  与餐饮部经理和总监一起负责招聘同事，贯彻酒店规章制度。 · Conduct an effective monthly colleague meeting with minutes and P&A forwarded to the F & B and Human Resource Department.  每月完成一份有效的同事会议记录，并转抄给餐饮总监和人力资源部。 · Practice “open door” policy to all colleagues.  对每位同事实行开放式政策。 · All details regulatory framework refer to colleague Handbook.  所有规章制度请参照员工手册。 ADMINISTRATIVE行政管理 · Be responsible for all accounting and billing procedures in the restaurant.   负责餐厅的财务和账单的处理。 · Be responsible for the accurate supervision of the colleague time control and payroll systems by working with Finance and Human Resource Department.   精确管理好每位同事的加班时间和考勤，按时交给财务部和人力资源部。 · Periodically plan colleagues outside activity to promote teamwork.    定期的计划同事外出，促进团队合作精神。 · Promote positive inter-departmental relations through candid communication and cooperation.   通过坦率的交流和配合，积极的建立跨部门的沟通与合作关系。 · Respond to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner.   关注客人的需求，在24小时内以适当的方式去回应。 · Be aware of accident prevention and help enforce safe working conditions. Zero accidents are our goal.     了解事故预防并加强工作安全，目标是零事故 · Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作。   MARKETING市场推广 · Develop & execute plans and actions for the marketing of the outlet.   协助发展和完成销售计划，扩大部门的市场占有率。 ·Be aware of competitors in the market & complete a competition analysis on a quarterly basis.   每个季度要熟悉竞争者的市场并加以分析。   REQUIREMENTS 职位要求  Education 教育学历 · Minimum vocational school.     至少为专业学校毕业。 Experience 经验 · Minimum 5 years Chinese restaurant operations experience, at least 2 year management experience.    五年餐厅工作经验和至少有两年以上的餐厅管理经验。  Job Skill / Knowledge 工作技能 / 知识 · Demonstrated leadership qualities.     能体现领导人员的素质。 · Demonstrated good technical knowledge of restaurant operations.     具备优秀的专业的餐厅运营知识。 · Demonstrated strong hospitality and communication skills.     有较好的服务精神和沟通技巧。 · Demonstrated strong work ethic.    有较强的工作敬业精神。 · Demonstrated great hospitality skills and sensitivity to guest needs.     良好的服务待客技巧预知客人的需求。 ·  Demonstrated a good understanding of food production.     对食物产品知识的充分了解。 Computer Knowledge 电脑知识 ·  Knowledge of MS office software     能够使用日常的办公室软件。 Language Proficiency 语言能力 ·  Demonstrated excellent communication skills in English and Mandarin.    具备优秀的英语和普通话表达能力。

【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、必须具备良好的中，英文读写能力。 7、良好的电脑技能，至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。

岗位职责 1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。 2.宾客服务经理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3.要负责处理宾客的问题和投诉。 4.要负责重要宾客的迎领工作。 5.进行整个酒店的安全和日常的设备检查工作。 6.解决当班期间发生的安全问题。 7.向其它班次协调交班记录上需要沟通的事项。 岗位要求 1.大专以上学历，有同岗位工作经验3年以上。 2.能用流利的英语从事前厅服务工作，形象气质佳，精通电脑操作，具备较强的英文听说读写能力。 3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 4.注重细节，工作有责任心，敢于承担责任，执行力较强。 5.有上进心和良好的学习能力和抗压能力。

【岗位职责】 1、落实岗位责任制和运行规程，确保所管辖的配电、水暖、空调、锅炉系统的正常运行。 2、实施管理范围内设备的维修保养计划，保证这些计划按预定的规范要求，按时按质完成。 3、对酒店改造工程，外包大修工程应积极组织人员密切配合，保证施工质量与进度。 4、制定本班组的备品、备件计划。 5、检查所辖范围内的设备运行状况、环境卫生、安全保障，杜绝非公务人员进入机房，保证设备安全。 6、组织实施工程部领导的运行调度指令和日常维修改造指令，并监督、检查完成情况。 【岗位要求】 1、中专学历，从事设备管理工作1年以上。 2、有强烈的事业心与责任感，对工作一丝不苟，任劳任怨。 3、具有配电、锅炉等系统设备的操作维护、管理知识。 4、对酒店机电工程设备、建筑设备等的布局、功能有较深的了解，具有较强的综合分析、判断能力和应急能力，具有协调运行班组人员关系、合理调配人力和一定的组织管理能力。 5、身体健康，精力充沛。

【岗位职责】 1、帮助行政楼层宾客做好入住及退房工作。 2、检查并确保为重要宾客所预分的房间已经就绪，所有的小礼物在宾客抵达前已经放入宾客房间、 3、在宾客入住时为宾客提供欢迎茶服务，引领客人到房间并向宾客介绍酒店的设施。 4、推销酒店的餐厅并为他们提供预订服务。 5、迎接并陪同抵达的重要宾客，在宾客离店时应向客人道别。 6、同前台员工密切合作以确保宾客住顺畅，为行政楼层宾客提供下午茶服务。 7、阅读工作日志并签字，注意板面上通知并落实。 8、及时向行政楼层经理报告宾客的投诉。 【岗位要求】 1、大专以上学历，有同岗位工作经验，或有一定餐饮工格经验。 2、能吃苦耐劳，相貌端正，头脑灵活，能适应翻班制。 3、具备与宾客沟通交流技巧和很好的客服意识，能承受工作压力并熟练掌握酒店业PMS和PSB系。 4、知晓相关酒店财务制度，具有很好的团队协作性和服从性。

【岗位职责】 1、负责编制餐饮部所需餐具和用具的年度预算。 2、根据各餐厅餐具的盘点情况，负责于采购部门沟通，提出器具购置计划，保证及时补充餐具用具。 3、检查和管理各点餐具的使用情况，分析造成损耗的原因，提出降低损耗的建议。 4、负责安排管事部员工的工作班次。 5、负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生。 6、负责对下属员工的考勤考核工作，督导员工做好安全工作。 【岗位要求】 1、有较强的责任心,工作认真踏实。 2、熟悉各种餐具用具的牌号、产地、特性及价格，懂得餐具用具的分类和保管方法。 3、熟悉各种洗涤剂和清洁剂的使用方法，熟悉常用的餐具洗涤设备及其操作方法，了解它们的维修保养方法。 4、具有大专以上的文化程度或同等学历。 5、身体健康，精力充沛。

【岗位职责】 组织和管理工程部，确保有效的工作控制和保持高效率，用各种办法提高效率和降低费用。定期检查人员编制，保持适当的编制以便所有员工在工作时间内满负荷工作，同时平衡员工的加班和相应的使用外部承包商。 指导和监督实施有效的重大问题报告制度以及日常的维保工作，确保建筑物、设施和周边环境一直处在非常好的状态。在适当的时间安排对机械、电气和装饰维保，使它们处于良好的工作状态。 确保每个设备有完整的计划维保时间，包括其他部门如洗衣房，厨房，游泳池等。还包括电梯、制冷机、锅炉、冷却塔、风柜和风扇、泵、自控系统等。把这些维保计划综合为完整的维保计划。 确保设备的所有部件安全有效的运行。如有可能，密切关注维保的效果。确保维修和试运转的记录。 总工程师在财务总监的协助下负责所有维保合同的条款的洽谈；负责工程部的预算和财务计划。必须知道酒店的财务目标。直接对酒店经理负责，根据财务计划采取各项措施，在不影响客人舒适度和安全的情况下实施节能。 协调和监督所有承包商的工作确保按合同内规定的内容全部完成。确保外来承包商和内部员工按照公司、当地的健康和安全要求来完成工作。 准备设备和机房所需的备品和备件，确保充足的库存。组织和检查工程部的仓库，实施有效的库存管理。 研究和布置健康和安全，能源控制和管理的措施的实施。 保持更新的各种检查证件的记录，比如（但并不局限于）：电的测试，压力容器试验，消防系统等。协助人事部经理计划对员工防火/健康/安全方面的培训。 完成并提供区域副总裁所需的所有日常报表，确保有效的记录档案。 保持与消防部门，供电部门，供水部门，城管和防疫部门等联系，确保所有要求备案，一旦需要并应有一些具有支持性的建议。 研究和定期检查所有维保合同的条款等以确定是否对酒店最有利。 【岗位要求】 1、具备有关水处理，机械，制冷机，通风，空调，弱电，音响，电视，灯光，电梯，锅炉，泵等方面的知识。 2、能够对酒店的设施设备进行维保，包括空调，通风，冷库，电力安装，灯光系统，泵，锅炉，洗衣房，厨房，电梯，消防、扶梯，音响系统，电视系统等。 3、了解掌握政府的要求和技术标准。 4、能够执行酒店服务的要求。 5、有节能方面的知识。 6、能够对工程部的员工进行培训。 7、应至少具有3年酒店的工作经验或其他有关的工程领域。

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

【岗位职责】 1、 熟知当天订餐情况，注意记录宾客的特别活动(如生日庆祝会)，应及时向主管汇报。 2、 替宾客存取保管衣物，并询问有无贵重物品，贵重物品提醒宾客自行保管。 3、 迎接宾客，引导宾客到预订台位或宾客满意的台位。 4、 客满时，负责安排好后到的宾客，使宾客乐于等位。 5、 随时注意听取宾客的意见，及时向上级反映。 6、 随时注意在接待工作中的各种问题，及时向上级反映和协助处理。 7、 掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息。 8、 向客人介绍餐厅各式菜点、各种饮品和特式菜点，吸引宾客来餐厅就餐。 【岗位要求】 1、大专毕业或具有同等学历，经过餐饮服务培训，有一定的日常外语会话能力。 2、有熟练的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题。 3、掌握餐厅服务规程，了解餐厅各种菜肴的基本特点和简单的烹制方法。 4、工作主动、热情、认真，责任心较强。 5、身体健康，仪表端庄。

【岗位职责】 1、负责酒店前台的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。 2、进行有关的市场计划分析制定部门工作计划，完成工作报告。 3、使客房达到最高出租率，获取最佳的客房收入。 4、督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。 5、保持良好的客际关系，能独立有效地处理宾客投诉。 6、协助酒店与更高一级领导处理突发事件。 【岗位要求】 1、大专以上学历，有同岗位工作经验1年以上。 2、熟悉酒店前台的经营管理工作，具有较强的工作责任感和敬业精神。 3、督导前台各分部员工服务质量标准、操作流程标准并对前台各项工作实施全面监管。 4、有效贯彻、落实并完成部门制订的每月工作计划。 5、英语对话流利，有较强的协调管理能力，具有一定的销售能力。 6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。