职责概述 GENERAL MISSION 满足对客服务需求，负责当班期间前台的一切相关工作。 Resolve guest  requests, ensuring that proper and prompt follow-up is completed. Responsible for all related activities at front desk during the shift. 工作职责 RESPONSIBILITIES AND MEANS 上岗前查看当天抵店客人信息，包括贵宾、会员、团队预订及其它相关的特殊要求，及时将相关信息通知客房部。 Review arrival information on a daily basis, VIP、Member、Groups and special requests, etc. Follow up with Housekeeping. 负责正确使用登记程序、填写登记卡、房间分配、信用方针等。 Responsible for correct registration procedure、registration card、 room allocation and credit policy, etc. 与所有部门保持良好的协作关系，特别是客房部与预订部。检查房态差异报告以及维修房状态，确保随时保持正确的房间状态信息。 Maintain good working relations with all departments, especially Housekeeping and Reservations. Check discrepancies and out-of-order/service rooms, to ensure correct room status at all times. 负责正确地处理现金和支票、信用卡、外币兑换业务、付款凭证以及发票开具等任务。 Responsible for correct handling of cash and cheque, credit cards, foreign currencies, vouchers and invoices. 负责团队抵店前的准备工作，确认团队总帐单以确保正确收款。 Responsible for preparing activities for group arrival and correct definition of group master accounts to ensure correct charges. 负责遵守度假村政策与服务程序，正确完成客人登记入住和结帐离店手续，负责总机预订部下班后的预订服务、预订变更及取消预订等工作。 Responsible for correct check-in and check-out procedure following resort’s policies and procedures.Responsible for reservations, changes and cancellations when Reservation Office is closed. 熟悉房费、折扣、包价、度假村设施和特殊活动等相关知识，同时确保接待员正确掌握。 Maintain a thorough knowledge of the room rates, discounts, packages, resort facilities, special events, etc. and ensures front desk agents’ knowledge of the same. 确保记录所有客人意见，并向前厅部经理、宾客服务经理汇报。 Ensure that all guest comments are logged and forwarded to management. 协助解决财务问题，包括有争议的帐目问题及丢失的信息备份等。 Assist in resolving accounting matters, disputes, missing back-ups etc. 确保客人需求和合理要求被完全满足，并且让客人满意。 Ensure guest needs and reasonable requests are met to full satisfaction. 熟悉品牌服务标准，并以此指导日常工作。在任何时候以身作则，保持礼貌、友好待人，且具有良好的形象，并且持续监督员工在这方面的工作表现。 Be familiar with brand service standards and is guided in daily work by these. Lead by example, remaining courteous, friendly and well-mannered with good appearance at all times, and also monitors staff performance continuously in this respect. 通过不断向客人介绍度假村服务与设施，从而促销度假村的产品与服务。 Promote the resort and related products and services in order to explain services and facilities to guests. 协助部门培训与评估, 制定部门培训计划。 Assist in departmental training and assessments，Assists in departmental training plan. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor.  职位要求 JOB SPECIFICATION 具备前厅相关岗位工作经验1 年及以上。 At least one year working experience in related position. 35周岁及以下，条件优秀者年龄可酌情放宽。 Under 35 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. 大专及以上学历。 College degree or above. 形象气质佳。 Good image and temperament. 掌握前台工作知识并且熟悉前台日常运行。 Good knowledge and very familiar with daily operation of reception. 具备英语沟通及书写能力，熟练使用办公软件。 Proficient in English communication and writing, and skilled in using office software. 具备良好的沟通技巧。 Good communication skill. 具备良好的组织以及解决问题的能力。 Organized and problem solving personality.

职责概述 GENERAL MISSION - 完成各自负责销售区域的客房及宴会销售目标。在销售总监的监督下，履行度假村赋予的职责。通过保持与其负责区域客户的联系来进一步提高度假村的知名度。定期维护和更新销售记录。 Responsible in achieving room and catering sales target objectives of his/her assigned area and business segments. To perform duties within the framework defined by the resort as supervised by Sales leaders. Represents and promotes the resort by maintain constant contact with customer base of his/her responsibility through Customer Relationship Management. Maintains and updates sales records manually and electronically regularly. 工作职责 RESPONSIBILITIES AND MEANS - 管理所负责的客户名录并保证不断更新。 Control mailing list and ensure it updated constantly. - 保持现有客户并发展新的客户。 Maintain existing business and develop new accounts. - 同客户保持良好的商业关系。 Maintain good business relationship with all producers. - 完成每周的宴请和销售活动计划。 Complete weekly entertainment and weekly activities plan. - 对团队和商务散客通过电话销售、上门拜访、邮件开展销售活动。 Conduct sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads. - 确认所有的预定单（包括宴会与会议）准确无误传达，以便销售与宴会运营之间的有效沟通。 Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation. - 保证对所有的邮件和电话询问都进行有效的处理，建立令人愉快的工作关系。 Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship. - 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 To know clearly the resort objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan - 代表度假村参与国内外各项销售活动。 Represents the resort and participate in domestic and international sales activities - 对指定客户进行日常销售拜访，通过有效的客户管理为度假村寻找客房和餐饮的业务。 To conduct daily sales visit to assigned accounts to solicit business for the resort for both rooms and food & beverage through effective client account management. - 快捷高效地处理业务。 Identifies and handles sales leads effectively and efficiently - 履行客户关系管理的职责，通过完成计划周详的客户拜访实现销售目标。 Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview. - 积极宣传度假村产品，提高产品在市场和业务区域内的知名度。 Conduct active distribution of product information and create awareness in the market and business segment or responsibility. - 在拜访客户时，经常使用Cross Selling” 和 Upsell等销售技巧。 To always practices “Cross Selling” and Up sell in accordance with corporate and department guidelines during sales calls. - 确保在客人入住度假村之前或入住期间，所有与客人确认的客房、宴会或餐饮服务都得到执行。 To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the resort. - 以专业的方式与客人互动，关注他们的需求及反馈。 Interact and attend to guest request, concerns and feedback in a professional manner. - 按政策在规定时间内迅速回复客人要求。 To answer and respond promptly to all correspondence and inquiry from customer and prospect within the time limit set according to policy & procedure. - 保持与潜在客户的联系沟通，以期望将来使其成为度假村真正的客户。 Entertain to build rapport with potential customers and to obtain future leads for the resort. - 向客人提供度假村最新最准确的信息。 Provide guests with the most accurate and up to date information at all times. - 提供售后服务，确保所有投诉都得到认真的对待，在必要时与相关部门进行沟通并解决投诉。 To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary. - 与度假村各部门员工及所有客户保持良好的相互沟通和合作关系。 Maintain good inter communication and good working relations with all departments and all external contacts. - 根据各自管辖区域撰写市场及竞争者情况报告。 Monitors and reports on market and competition within own market segment. - 对指定客户的数据信息做到每日更新。 To develop and maintain a proper database for assigned accounts on a daily basis. - 向市场销售总监提交每周和每月报告。 To prepare and submit weekly and monthly reports required to be submitted to DOSM. - 向销售部领导就针对细分市场的促销活动提出建议。 Recommends to the Sales leaders on promotions and campaign to reach specific markets. - 参加销售例会，就客户动向及市场走势市场与销售团队进行沟通，及时更新。 Participate in daily, weekly and monthly sales meeting to update Sales team on the activities of each accounts and market trends. - 遵守度假村及集团的政策和程序。 Abides by both the resort and policies and procedures. - 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION - 具备市场销售相关岗位工作经验3年及以上。 At least 3 years of relevant work experience. - 35 周岁及以下，条件优秀者年龄可酌情放宽。 Under 35 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. - 大专及以上学历，市场营销等相关专业优先。 Education Requirements: College degree or above; majors such as Marketing are preferred. - 熟系销售系统并具有良好的沟通能力。 Fully versed in Sales System with high level of interpersonal skills. - 具备英语沟通及书写能力，熟练使用办公软件。 Proficient in English communication and writing, and skilled in using office software. - 能独立并长时间的工作。 Ability to work independently and long hours. - 可按工作需要出差。 Willing to travel. - 具有优先考虑问题的能力，以及跟办和组织能力，注重细节。 Ability to prioritize, follow up and be well organized with good attention to details.

职责概述 GENERAL MISSION - 完成各自负责销售区域的客房及宴会销售目标。在销售总监的监督下，履行度假村赋予的职责。通过保持与其负责区域客户的联系来进一步提高度假村的知名度。定期维护和更新销售记录。监督下级员工按时完成当日所有工作。 Responsible in achieving room and catering sales target objectives of his/her assigned area and business segments. To perform duties within the framework defined by the resort as supervised by DOS. Represents and promotes the resort by maintain constant contact with customer base of his/her responsibility through Customer Relationship Management. Maintains and updates sales records manually and electronically regularly. Supervise subordinates to ensure all daily task are completed in a timely fashion. 工作职责 RESPONSIBILITIES AND MEANS - 指导每一位下属的工作，分派任务并检查完成的情况。 Provide supervision of job functions assigned to staff members and check the effectiveness to each staff when completed. - 管理负责的客户名录并保证不断更新。 Control mailing list and ensure it updated constantly. - 保持现有客户并发展新的客户。 Maintain existing business and develop new accounts. - 同客户保持良好的商业关系。 Maintain good business relationship with all producers. - 完成每周的宴请和销售活动计划。 Complete weekly entertainment and weekly activities plan. - 对团队和商务散客通过电话销售、上门拜访、邮件等开展销售活动。 Conduct sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads. - 确认所有的预定单（包括宴会与会议）准确无误传达，以便销售与宴会运营之间的有效沟通。 Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation. - 保证对所有的邮件和电话询问都进行有效的处理，建立令人愉快的工作关系。 Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship. - 协助新员工的培训工作。 Assist in conduct training to new colleagues. - 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 To know clearly the resort objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan - 代表度假村参与国内外各项销售活动。 Represents the resort and participate in domestic and international sales activities - 对指定客户进行日常销售拜访，通过有效的客户管理为度假村寻找客房和餐饮业务。 To conduct daily sales visit to assigned accounts to solicit business for the resort for both rooms and food & beverage through effective client account management. - 快捷高效地处理业务。 Identifies and handles sales leads effectively and efficiently - 履行管理客户关系的职责，通过完成详细计划的客户拜访实现销售目标。 Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview. - 积极宣传度假村产品，提高产品在市场和业务区域内的知名度。 Conduct active distribution of product information and create awareness in the market and business segment or responsibility. - 在拜访客户时，经常使用Cross Selling” 和 Upsell等销售技巧。 To always practices “Cross Selling” and Up sell in accordance with corporate and department guidelines during sales calls. - 确保在客人入住度假村之前或入住期间，所有与客人确认的客房、宴会或餐饮服务都得到执行。 To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the resort. - 提供售后服务，确保所有投诉都得到认真的对待，在必要时与相关部门进行沟通并解决投诉。 To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary. - 以专业的方式与客人互动，关注他们的需求及反馈。 Interact and attend to guest request, concerns and feedback in a professional manner. - 按政策在规定时间内迅速回复客人要求。 To answer and respond promptly to all correspondence and inquiry from customer and prospect within the time limit set according to policy & procedure. - 保持与潜在客户的联系沟通，以期望将来使其成为度假村真正的客户。 Entertain to build rapport with potential customers and to obtain future leads for the resort. - 向客人提供度假村最新最准确的信息。 Provide guests with the most accurate and up to date information at all times. - 与度假村各部门员工及所有客户保持良好的相互沟通和合作关系。 Maintain good inter communication and good working relations with all departments and all external contacts. - 根据各自管辖区域撰写市场及竞争者情况报告。 Monitors and reports on market and competition within own market segment. - 确保所有客户信息的实时更新，包括：公司信息的更新，产品跟踪，客户动向。 To upkeep of updated record of all sales activities for each accounts (including updated database, production tracking, trends and movement of each accounts). - 向市场销售总监提交每周和每月报告。 To prepare and submit weekly and monthly reports required to be submitted to DOSM. - 向销售部领导就针对细分市场的促销活动提出建议。 Recommends to the Sales leaders on promotions and campaign to reach specific markets. - 参加销售例会，就客户动向及市场走势市场与销售团队进行沟通，及时更新。 Participate in daily, weekly and monthly sales meeting to update Sales team on the activities of each accounts and market trends. - 遵守度假村及集团的政策和程序。 Abides by both the resort and policies and procedures. - 对个人表现进行时时分析，评估和改进。 Analyses, evaluates and improves personal performance on a continual basis. - 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION - 具备市场销售相关岗位工作经验3年及以上。 At least 3 years of relevant work experience. - 35 周岁及以下，条件优秀者年龄可酌情放宽。 Under 35 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. - 大专及以上学历，市场营销等相关专业优先。 Education Requirements: College degree or above; majors such as Marketing are preferred. - 熟知销售系统并具有良好的沟通能力。 Fully versed in Sales System with high level of interpersonal skills - 具备英语沟通及书写能力，熟练使用办公软件。 Proficient in English communication and writing, and skilled in using office software. - 能独立并长时间的工作。 Ability to work independently and long hours. - 可按工作需要出差。 Willing to travel. - 具有优先考虑问题的能力，跟进和组织能力，注重细节。 Ability to prioritize, follow up and be well organized with good attention to details.

职责概述 GENERAL MISSION 负责设计及制作度假村的宣传印刷品。 Manage the design and artwork production of the resort’s collateral and other graphic design.    管理度假村的视觉库，为度假村的活动负责拍摄视觉素材并根据品牌标准编辑调整。 Manage photo database, take photos for all resort events and edit photos according to Brand standards. 帮助市场传讯部保证度假村所有的印刷品、广告和设计均符合品牌标准。 Support the MarCom team in maintaining all Brand standards for all resort collaterals, advertising and design work.  与合作团队（包括餐饮、会议和活动、销售、收益管理/预订等）就宣传品设计及制作进行合作。 Collaborate with partner teams (including Food & Beverage, Meetings and Events, Sales, Revenue Management/Reservations, etc) on collaterals design and production.                                                                      工作职责 RESPONSIBILITIES AND MEANS 根据品牌标准，设计和制作度假村和市场推广的宣传印刷品。 Develop resort and marketing collaterals according to Brand standards for operation and promotions.  所有的设计都必须有一个时间进度表，以便有足够的时间进行校对并由高级管理人员批准。 Provide all Project visual requirements within required timeline to ensure sufficient time for proof readings and approval by senior managers. 为市场销售部提供所有宣传品和广告的设计方面的技术支持。 Provide technical support to Sales & Marketing team for all collateral, advertisement and design work. 与市场传讯经理合作，确保所有的创意和设计是符合品牌标准。 Work with Marketing Communications Manager to ensure the creative and design meets Brand standards. 负责度假村所有的照片视频拍摄和编辑工作。 Responsible for all resort image shooting and photo editing.      管理度假村图像数据库包括官方度假村照片和活动照片等，用于度假村推广。 Manage resort image database with official resort photos and event photos to be used in resort promotion. 在设计工作上学习并持续更新创意趋势及相关信息。 Learn and be updated on the latest creative trends for design work.        完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION 35 周岁及以下，条件优秀者年龄可酌情放宽。 Under 35 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. 大专及以上学历。 Bachelors/College degree in graphic design or related field. 具备市场传讯相关岗位工作经验1 年及以上。 At least 1 years of relevant work experience 具备英语沟通及书写能力，熟练使用办公软件。 Proficient in English communication and writing, and skilled in using office software.

职责概述 GENERAL MISSION 确定并履行度假村数字化及电子商务业务的运营，以支持度假村达到整体业务目标。 Define and execute the resort's digitalization and e-commerce operations to support the achievement of overall business objectives.  负责度假村数字化战略的制定和落实，旨在高效触达，跨直销、分销渠道，跨付费、社交及自由媒体的受众群。 Responsible for the formulation and implementation of the resort's digital strategy, aimed at effectively reaching audiences across direct sales and distribution channels, as well as paid, social, and owned media.  在第三方渠道方面，工作主要覆盖对于在OTA及类似在线渠道的开发与合作。 Regarding third-party channels, the role primarily focuses on developing and collaborating with OTAs and similar online organizations.  保持对于营销以及所在市场环境的全面理解与知识储备，并传递给相关的部门及团队。 Maintain a comprehensive understanding and knowledge of the marketing environment and the local market landscape, and communicate relevant insights to applicable departments and teams.  协同集团支持中心相关措施，度假村所指定和履行的分销及数字营销相关的战略及实践，需致力于提升系统贡献率指标。 In collaboration with Group Support Center initiatives, the resort's designated and executed distribution and digital marketing strategies and practices should strive to enhance system contribution metrics. 工作职责 RESPONSIBILITIES AND MEANS 策划、执行、优化数字营销活动，通过数字渠道提高品牌和度假村知名度，实现各数字渠道指标。 Plan, execute, and optimize digital marketing campaigns on a timely basis to enhance brand and resort awareness through digital channels and achieve the goal of each channel. 清楚地了解OTA等线上商城的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 Clearly understand the OTA and other digital channels sales targets for his/her area of responsibility, breaking them down into weekly, monthly, and yearly targets as outlined in the sales plan. 同集团共同维护与运营线上销售平台，包括但不限于携程、美团、飞猪、Booking.com、Agoda、Expedia、抖音等。 Work jointly with the group to maintain and operate online sales platforms, including but not limited to Ctrip, Meituan, Fliggy, Booking.com, Agoda, Expedia, Douyin, etc. 与收益和市场团队密切合作，优化数字渠道表现。 Work closely with the revenue and marketing teams to optimize digital channel performance. 与集团数字分销及线上营销部门保持紧密联系，积极回应与支持集团线上营销推广活动。 Maintain close collaboration with Group's digital distribution and online marketing departments to actively respond to and support the execution of group-wide online marketing campaigns. 同客户保持良好的商业关系。 Maintain good business relationships with all partners/clients. 利用数字营销举措，授权数字渠道来实现目标。 Leverage digital marketing initiatives to empower digital channels in achieving their goals. 定期根据各自管辖区域撰写市场及竞争者情况报告。 Monitor and report on market and competitor activities within the assigned market segment. 线上市场进行逐周、月和季度分析包括：各个市场渠道的表现，回报结果分析，以实现最大化提高各个市场渠道的推广效果。 To provide weekly, monthly and quarterly analysis including performance of campaigns and channels, along with return on investment statistics. Maximize and optimize the performance of all online marketing channels based on these results. 与度假村运作部门沟通，以确保所有促销内容的准确性及合理性。 Liaise with resort operations teams on implementation of offers. Ensure offers are properly tagged and are being tracked.   积极寻求线上平台销售增长的方式及渠道，包括但不限于直播、带货达人或媒体的推广等方式开发新的数字渠道，以增加来自潜在目标市场的收入。 Proactively explore methods and channels to boost online platform sales, including but not limited to livestreaming, promotions by influencers or media, etc. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION 35 周岁及以下，条件优秀者年龄可酌情放宽。 Under 35 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. 大专及以上学历。 Education Requirements: College degree or above. 具备市场传讯相关岗位工作经验1年及以上。 At least 1 years of relevant work experience 对数字生态有较好的认识和理解。特别是从流量到转化的全过程。 Strong understanding and knowledge of the digital ecosystem, particularly the end-to-end process from traffic generation to conversion. 具有整合营销（数字化、社交、公共关系、转化）的经验。 Experience in integrated marketing, including digital, social media, public relations, and conversion strategies. 具备跨部门协同的能力和经验。 Ability and experience in cross-departmental collaboration. 具备英语沟通及书写能力，熟练使用办公软件。 Proficient in English communication and writing, and skilled in using office software.

职责概述 GENERAL MISSION - 完成各自负责销售区域的客房及宴会销售目标。 Responsible in achieving room and catering sales target objectives of his/her assigned area and business segments. - 在销售总监的监督下，履行度假村赋予的职责。 To perform duties within the framework defined by the resort as supervised by Director of Sales. - 通过保持与其负责区域客户的联系来进一步提高度假村的知名度。 Represents and promotes the resort by maintain constant contact with customer base of his/her responsibility through Customer Relationship Management. - 保存和更新销售记录。 Maintains and updates sales records manually and electronically regularly. 工作职责 RESPONSIBILITIES AND MEANS - 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 To know clearly the resort objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan - 管理客户名录并保证不断更新。 Control mailing list and ensure it updated constantly. - 保持现有客户并发展新的客户。 Maintain existing business and develop new accounts. - 同客户保持良好的商业关系。 Maintain good business relationship with all producers. - 对团队和商务散客通过电话销售、拜访、邮件开展销售活动。 Conduct sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads. - 确认所有的预定单（包括宴会与会议）准确无误传达，以便销售与宴会运营之间的有效沟通。 Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation. - 保证对所有的邮件和电话询问都进行有效的处理，建立令人愉快的工作关系。 Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship. - 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 To know clearly the resort objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan - 对指定客户进行日常销售拜访，通过有效的客户管理为度假村寻找客房和餐饮的业务。 To conduct daily sales visit to assigned accounts to solicit business for the resort for both rooms and food & beverage through effective client account management. - 快捷高效地处理业务。 Identifies and handles sales leads effectively and efficiently - 履行客户关系管理的职责，通过完成计划周详的客户拜访实现销售目标。 Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview. - 积极宣传度假村产品，提高产品在市场和业务区域内的知名度。 Conduct active distribution of product information and create awareness in the market and business segment or responsibility. - 确保在客人入住度假村之前或入住期间，所有与客人确认的客房、宴会或餐饮服务都得到执行。 To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the resort. - 以专业的方式与客人互动，关注他们的需求及反馈。 Interact and attend to guest request, concerns and feedback in a professional manner. - 按政策在规定时间内迅速回复客人要求。 To answer and respond promptly to all correspondence and inquiry from customer and prospect within the time limit set according to policy & procedure. - 与度假村各部门员工及所有客户保持良好的相互沟通和合作关系。 Maintain good inter communication and good working relations with all departments and all external contacts. - 根据各自管辖区域撰写市场及竞争者情况报告。 Monitors and reports on market and competition within own market segment. - 对指定客户的数据信息做到每日更新。 To develop and maintain a proper database for assigned accounts on a daily basis. - 向市场销售总监提交每周和每月报告。 To prepare and submit weekly and monthly reports required to be submitted to DOSM. - 向销售部领导就针对细分市场的促销活动提出建议。 Recommends to the Sales leaders on promotions and campaign to reach specific markets. - 参加销售例会，就客户动向及市场走势市场与销售团队进行沟通，及时更新。 Participate in daily, weekly and monthly sales meeting to update Sales team on the activities of each accounts and market trends. - 遵守度假村及集团的政策和程序。 Abides by both the resort and CHG policies and procedures. - 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION - 具备市场销售相关岗位工作经验1 年及以上。 At least 1years of relevant work experience. - 35周岁及以下，条件优秀者年龄可酌情放宽。 Under 30 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. - 大专及以上学历，市场营销等相关专业优先。 Education Requirements: College degree or above; majors such as Marketing are preferred. - 熟知销售系统并具有良好的沟通能力。 Fully versed in Sales System with high level of interpersonal skills - 熟练操作微软等操作系统。 Proficient with Microsoft Windows other software. - 具备英语沟通及书写能力，熟练使用办公软件。 Proficient in English communication and writing, and skilled in using office software. - 能独立并长时间的工作。 Ability to work independently and long hours. - 可按工作需要出差。 Willing to travel. - 有优先考虑问题的能力，跟进和组织能力，注重细节。 Ability to prioritize, follow up and be well organized with good attention to details.

职责概述 GENERAL MISSION 履行消防监控中心岗位职责，完成岗位的工作，确保酒店客人及员工的安全。 Fulfill the job responsibilities of the Fire Monitoring Center, complete the work of the position, and ensure the safety of hotel guests and staff. 工作职责 RESPONSIBILITIES AND MEANS 维护酒店安全秩序，尽职尽责完成岗位工作，保证酒店安全。 Keep smooth order of Hotel, fulfill the work dedicatedly, ensure the safety of Hotel. 为客人提供帮助和服务。 Offer help and service for guests. 爱护使用的通讯器材和各种安全设施。 Take good care of communication facilities and safety equipment. 严格执行酒店的规章制度，处理问题坚持原则，严格管理。 Strictly comply with the rules and regulations of Hotel, stick to work principle and strict management. 熟练掌握各种消防设施和器材的使用方法，能够组织人员扑灭初期火灾，协助人员疏散。 Skillfully operate all fire fighting equipment and facilities, organize to extinguish the fire at its beginning, assist evacuation. 熟练掌握监控设备的使用方法，及时发现可疑人员和可疑情况。 Skillfully operate all monitoring equipment, identify suspicious individuals or situations. 熟悉急救程序及消防紧急措施。 Be familiar with current first aid and fire emergency procedures. 保持工作区域的高度清洁和整齐。按照酒店的标准保持个人仪表，在任何时候表现出职业形象。 Ensure a high level of cleanliness & tidiness in your work area. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION 45 周岁以内。 45 years old or below. 学历要求：高中及以上学历,条件优秀者年龄可酌情放宽。 Junior high school education or above is required. The age limit may be appropriately adjusted for outstanding candidates. 具备安保岗位相关一年及以上工作经验。 At least 1 years of experience in the security and fire control field. 有效清晰的沟通能力。 Able to communicate effectively and clearly. 熟悉有关酒店消防、安全生命系统和设备的知识。 Good knowledge of hotel’s life-safety systems,fire equipment and security operations. 相关证书：持有中级消防设施操作员资格证书。 Relevant certificates: Hold a qualification certificate for Intermediate Fire Facility Operator.

职责概述 GENERAL MISSION 统筹处理各类采购申请，确保相关流程高效推进，在采购经理休假期间，全权负责采购部门整体运营。 This position is concerned with administering all purchase requests to ensure rapid processing by all concerned, being fully responsible for running the department in the absence of the Purchasing Manager. 工作职责 RESPONSIBILITIES AND MEANS 跟进进口、跨省市及本地物资的采购订单。 To follow up on the ordering of import, inter-provinces and local purchase items. 与客人及同事维持良好互动与协作关系，确保各类账目收支记录的准确性、合规性，并及时完成入账。 Ensures and is responsible for the accuracy and propriety of all charges and credits to the various accounts and ensure that they are properly recorded in the books on a timely basis. 定期开展市场调研，使采购物资符合集团标准。 Conduct regular market survey to ensure that all the items are purchased with group standard and at best prices. 持续监督采购工作，保障酒店以优价格采购到高品质产品。 Monitor the purchases regularly to ensure that the hotel obtain the best quality products at the best price. 在采购经理离岗时，代行其管理职能。 To deputize the Purchasing Manager in her absence. 协助采购经理开展重大项目、固定资产及办公设备的采购工作。 To assist purchasing manager on major projects and FF&E, OE purchase. 编制零用现金报销凭证，管理采购备用金。 To prepare petty cash vouchers and administer purchasing house fund. 就运输途中的物资遗失或损毁事宜向相关方索赔。 To make all claim for loss or damage of goods in transit. 处理各部门提交的采购申请。 Processes purchase requests from departments. 保证物资及资源配送至对应部门，并据此完成费用结算。 Ensures products and resources are assigned to the appropriate department and billed accordingly. 协同行政总厨、餐饮经理及会计人员完成市场调研。 Ensures that market surveys are completed in coordination with the Executive Chef, F&B Manager and Accountant. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION 35 周岁及以下，条件优秀者年龄可酌情放宽。 Under 35 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. 大专及以上学历，采购管理、供应链管理等相关专业优先，优秀者学历可适当放宽。 College degree or above; majors such as procurement management and supply chain management are preferred; the educational requirement may be appropriately relaxed for outstanding candidates. 持有注册采购专员（CPP）、助理供应链管理师等证书者优先。 Possessing Certified Professional Purchaser (CPP), Assistant Supply Chain Management Specialist and other certificates is preferred. 熟悉采购及物料管理类软件。 Familiar with Purchasing or MC system. 具备财务相关岗位工作经验。 Possess work experience in finance-related positions. 具备较强的沟通协调能力。 Good communication skill.

职责概述 GENERAL MISSION 仓管员的核心职责是负责酒店物资及设备的接收、仓储、发放及库存管控，重点对接餐饮部、总仓等仓储相关部门；收货员的核心职责是确保到货物资与采购订单、市场清单的规格要求一致且状态合格。The basic responsibilities of the Storekeeper are the receipt, storage, delivery and inventory control of hotel goods and equipment, specifically those which relate to the stores department i.e., food & beverage and general stores. The basic responsibilities of the Receiving Clerk are to ensure that all items received are in accordance with the specifications stated in the Purchase Order and Market List and is acceptable condition. 工作职责 RESPONSIBILITIES AND MEANS 确保所有入库物资均附齐全合规的书面单据（送货单、采购订单等）。 To ensure that all merchandise entering the storerooms have proper documentation (delivery dockets, purchase orders etc). 对照已审批采购订单，核查到货物资的质量及数量。 To ensure that all merchandise is examined for both quality and quantity against approved PO. 确保物资配送至仓库或直采对应部门。 To ensure merchandise is forwarded to either the storerooms; or in the case of direct orders, to the department concerned. 核查到货物资保质期，确保符合酒店验收标准。 To check incoming goods expiry dates to ensure that it is within acceptable limits of the hotel. 确保进口物资具备政府核发的合法证明文件。 To ensure the imported items are provided legally with proper certificate provided by Government. 编制收货日志及每日收货记录汇总表。 To prepare receiving logs and daily receiving record summary. 确保所有出库物资均附合理授权的申领单据。 To ensure that all merchandise leaving the storerooms are supported by properly authorised requisitions. 确保所有仓库整洁有序、防护到位且监管严格。 To ensure all storerooms are kept clean, orderly, properly secured and supervised. 确保收货区及仓库无杂物堆积、无安全隐患，且始终保持整洁。 To ensure the loading dock and storage areas are free from clutter and hazards and are kept clean and tidy at all times. 定期与其他部门沟通，减少库存积压或短缺情况。 To liaise with other departments on a regular basis to ensure over or under stocking is minimised. 监控滞销及呆滞库存，及时通知部门负责人并提出整改建议。 To monitor slow moving and dead stock, informing department heads and suggesting actions to rectify. 确保现行基准库存量维持稳定并定期复核。 Ensure current par stock levels are maintained and constantly reviewed. 当物资库存低于低基准量时，及时通知采购经理。 To advise the Purchasing Manager when items drop below the minimum par levels. 确保存货收、发数据记录准确且实时更新。 To ensure accurate and up to date recording of all inwards and outwards inventory. 跟进到货物资在质量和 / 或数量（含重量）方面的差异问题。 To follow up on any discrepancies relating to quality and/or quantity (including weight) of goods received. 确保仅接收已下单且获批的物资。 To ensure that only goods ordered and approved are received. 调查库存盘点中发现的各类差异。 To investigate any discrepancies that may be highlighted from stocktakes. 对收货及仓库区域的物资进出实施严格管控。 Maintains adequate control on all inwards and outwards goods into the loading dock and storerooms. 协助开展月度库存盘点工作。 To assist in the monthly, stocktake process. 协助编制月末报告及其他临时所需的专项报告。 Assist in the preparation of month end reports and other ad hoc reports that may be required from time to time. 确保所有单据（采购订单、发票、送货单等）及时传递至应付账款部门。 Ensures all documentation (purchase orders, invoices, delivery dockets etc) are forwarded to Accounts Payable on a timely basis. 保持高度警惕，确保收货区及所有仓库区域的安全。 To maintain vigilance in ensuring the security of the loading dock and all storage areas. 确保非工作时间无未授权人员进入仓库，特殊时段进入需全程监管。 To ensure no unauthorised after hours access to storeroom and any other hours access is monitored. 确保存货的收、发、退、调均有完整记录及合理授权。 Ensures that proper records are kept of inventory receipts, issues, returns and transfers and proper authorisation thereof. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION 45 周岁及以下，条件优秀者年龄可酌情放宽。 Under 45 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. 大专及以上学历，财会类、经济学类相关专业优先，优秀者学历可适当放宽。 College degree or above; majors such as accounting and finance, and economics are preferred; the educational requirement may be appropriately relaxed for outstanding candidates. 持有仓储管理师、物流管理员等证书者优先。 Possessing Warehouse Manager, Logistics Administrator and other certificates is preferred. 具备扎实的财务系统操作能力及计算机应用知识。 Financial system and computer knowledge is essential. 具备财务相关岗位工作经验。 Possess work experience in finance-related positions. 具备较强的沟通协调能力。 Good communication skill.

职责概述 GENERAL MISSION 监督并指导当班保安员开展工作，确保酒店既定的工作程序与巡视工作规范执行。 A Security Supervisor is responsible for the duties and activities of Security Officers and Guards during a shift. He / she should ensure that positions, procedures, patrols and their frequencies are established and adhered to. 工作职责 RESPONSIBILITIES AND MEANS 指导监督各班次的运作，保证保卫巡视的正确执行，确保对客人和同事实施安全保卫工作。 Supervise each security operation shift, making sure adequate patrol patterns and frequencies are maintained to ensure the security of guests and Team Members. 熟悉并全面检查酒店的消防设施、消防通道及各出入口。 Familiarise with and check hotel fire equipment and fire evacuation passages. 确保保安员将巡视记录中的维修问题及时报告给工程部。 Ensure Security Guards report maintenance issues to the Engineering department promptly as recorded during their patrols. 熟悉各部门工作流程、安全知识与应急处置程序，监督检查相关要求落实情况，指导安保人员提升专业知识与工作水准。 Familiarise with each department’s work procedures, security knowledge and emergency procedures. Supervising each position’s professional knowledge and work standards. 在员工进出酒店时对其包裹进行随机检查。遵循原则，未得到批准的情况下严禁酒店财物外带。 Conduct random bag inspections of Team Members entering and leaving the building. Ensure asset removal policy is adhered to, to prevent hotel assets from being removed without proper authorization. 在酒店的出入口安排外围巡视点，以确保在酒店周围无闲杂人等。 Maintain perimeter patrols at points of entry and egress to ensure that there are no loiterers in the Hotel premise. 严格公正地考核员工的业务知识、工作纪律、责任心，全面了解每个员工的工作状况。 Professionally examine Team Members’ work knowledge, discipline and responsibilities. 负责本班次的日常工作事务和员工考勤。 Responsible for Team Member’s daily shift work schedule and attendance record. 传达和落实部门各项工作安排和培训计划。 Convey and carry out department’s work arrangements and training plans. 对酒店各区域进行随机检查，以保证酒店内安全保卫措施的实行，如防火门保持通畅，水龙带门前无设备堆放，各货物堆放区间保持清洁，以及喷淋头保持充足等。 Conduct random inspections of the Hotel to ensure security practices are being followed, fire exits are not blocked, equipment is not obstructing fire hose reel doors, sufficient clearance between stacked goods and sprinkler heads. 与值班经理配合解决客人安全相关的投诉。通过与客人交流，建立起友好、信任和满意的对客关系。 Cooperate with the on-duty manager to resolve guests' complaints. By communicating with guests, establish a friendly, trusting and satisfactory relationship with them. 熟悉急救程序及消防紧急措施。 Be familiar with current first aid and fire emergency procedures. 定期参加例行会议，回顾本部门的工作情况并提出调整和改善的意见。 Attend regular operational meetings to review, monitor, adjust and update the performance of the Department as a whole. 保持工作区域的高度清洁和整齐。按照酒店的标准保持个人仪表，在任何时候表现出职业形象。 Ensure a high level of cleanliness & tidiness in your work area. 以积极专业的态度与酒店各部门及同事沟通，建立起良好的工作关系，增强团队精神保证有效的双向交流。 Interact with Team Members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION 40 周岁及以下，条件优秀者年龄可酌情放宽。 Under 40 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. 学历要求：高中及以上学历。 Educational requirement: High school diploma or above. 具备安保相关岗位一年及以上工作经验。 At least 1 years of experience in the security and fire control field. 有效清晰的沟通能力。 Able to communicate effectively and clearly. 熟悉有关酒店消防、安全生命系统和设备的知识。 Good knowledge of hotel’s life-safety systems,fire equipment and security operations. 掌握酒店保安工作程序。 Master the work procedures of hotel security guards. 保持优秀的领导能力。 Excellent leadership skills. 较强的人际处理能力并关注细节。 Strong interpersonal skills and attention to details. 相关证书：持有中级消防设施操作员资格证书优先。 Relevant certificates: Those holding the Intermediate Fire Facility Operator Qualification Certificate are preferred.

职责概述 GENERAL MISSION 收入审计主管的核心职责是核查各部门费用是否按流程准确记入客人账户或完成入账，同时确保酒店每日应获收入全额到账。 The basic responsibilities of the Income Audit Supervisor is to check that all charges raised by each department have been properly posted to guests accounts or otherwise accounted for and the correct procedures have been followed and that all daily income that should have been received by the hotel was received. 工作职责 RESPONSIBILITIES AND MEANS 审计每日收入数据、佐证报告及凭证。 Audits the daily revenue figures, supporting reports and vouchers. 确保每日及月度收入与结算款项及时完成核对。 Ensure that Daily and Monthly revenue and settlement reconciliation is prepared on a timely basis. 审核所有宴请账单及高管用餐单据，确保均已获得授权签字且备注信息详实。 Reviews all entertainment dockets and officers checks, ensuring that all are authorized and signed and have appropriate level of detail. 确保各类礼券或免费券按政策要求管控。 Ensure all gifts or entertainment voucher are controlled as per the policy. 核查免费客房是否已获得合理审批。 Checks that complimentary rooms have been appropriately authorized. 审计电话自动挂账报告，确保电话收入全额入账。 Audits the telephone interface report to ensure all telephone revenue has been posted. 确保前台及各营业点相关报告已打印、审计并按日期归档。 Ensures the relevant Front Office & Outlet reports are printed, audited and filed in date order. 核实每日报告中各类交易记录（含信用卡、城市分类账、机组补贴、代付款、折扣减免、杂费、作废单据等）。 Verifies transactions posted in the daily report, including but not limited to credit cards, city ledger, crew allowances, paid outs, allowances & rebates, miscellaneous charges, voiding. 为财务总监编制每日收入报告。 Prepares daily revenue report for DOF. 确保所有特许经营 / 租赁收入完成核对并准确记录。 Ensure that all concessionaires revenue are reconciled, and recorded accurately. 审计每日总出纳报告。 Audit the daily General Cashier’s Report. 核查房价差异报告，确保房价变动、房型升级等已获合理审批。 Check the Room Rate Discrepancy Report to ensure that all rate changes, upgrades etc have been properly authorized. 确保客房状态差异报告每日打印两次，异常情况及时上报。 Check to ensure that the Room Status Discrepancy Report is printed twice daily and any exceptions noted are reported. 记录收银员长短款情况，并协同餐厅经理或前厅经理跟进处理。 Record cashier overs/under in the relevant reports and followed up with the Outlet Managers or Front Office Manager. 协同相关部门跟进差异事项、未完成工作及缺失信息。 To follow up on any discrepancies, incomplete work or missing information with the relevant departments. 确保所有代付款凭证均有合理授权、签字及佐证材料。 Ensure all paid out vouchers have proper authorization, signatures and backup. 协同营收 / 预订团队跟进未到店预订，确保按规定完成费用收取。 Follow up with Revenue/Reservation team to ensure that any no-show are reviewed and charges made accordingly. 审核每日餐饮收入报告，核验收银员缴款报告与总出纳报告的一致性。 Audit the daily food & beverage report and verifying the cashier’s remittances to the General Cashier’s Report. 确保所有餐厅及酒吧账单准确入账。 Ensure that all restaurant and bar checks are properly accounted for. 确保所有宴会收入全额入账。 Ensure that all banquets and functions revenue is entered. 确保总账系统数据录入准确、及时。 Ensure the accurate and timely input of data to the general ledger system. 开展月度备用金盘点工作。 Conduct monthly house float count. 实施前台保险箱审计。 Conducts safety deposit boxes audit. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION 35 周岁及以下，条件优秀者年龄可酌情放宽。 Under 35 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. 大专及以上学历，财会类、经济学类相关专业优先，优秀者学历可适当放宽。 College degree or above; majors such as accounting and finance, and economics are preferred; the educational requirement may be appropriately relaxed for outstanding candidates. 持有初级审计师职称、注册内部审计师（CIA）等证书者优先 Possessing junior auditor title, Certified Internal Auditor (CIA) and other certificates is preferred 具备扎实的财务系统操作能力及计算机应用知识 Financial system and computer knowledge is essential 具备财务相关岗位工作经验。 Possess work experience in finance-related positions. 具备较强的沟通协调能力。 Good communication skill.

职责概述 GENERAL MISSION - 协助安全经理做好酒店的消防工作，及酒店员工的消防知识培训。 Assist the safety manager in doing a good job in the hotel's fire safety work and provide fire safety knowledge training for hotel staff. 负责监督和指导当班保安员的工作，确保酒店的既定工作程序和巡视工作的正确执行。 A Security Supervisor is responsible for the duties and activities of Security Officers and Guards during a shift. He / she should ensure that positions, procedures, patrols and their frequencies are established and adhered to. 工作职责 RESPONSIBILITIES AND MEANS 对酒店的消防安全及消防设施设备正常运行负有巡监检督的责任，发现问题及时向安全经理汇报。 Responsible for the entire fire system equipment operations of hotel. Report to the Safety & Security Manager/Assistant Safety & Security Manager promptly upon receiving questionable queries. 根据酒店岗位特点负责对酒店全体员工进行消防安全知识培训以及消防器材的使用和操作讲解。 Organize training activities for Fire prevention evacuation knowledge and Fire equipment standard operation for all hotel team members according to their various positions. 根据要求与工程经理合作制定酒店消防设施设备的保养计划，维护设备正常运作，并根据该标准制定安保部对酒店消防设施，设备的检查标准。 Work with the Engineering Department to standardize the hotel fire system and equipment operations. Prepare the inspection standard for the hotel fire system and equipment. 负责监督安全部消防监控中心员工对酒店消防器材和设备的保养以及检查运行状态，并作好检查保养记录工作，做到定时，定位，定点。 Organize the training for fire equipment maintenance, maintenance record and fixed-point operation inspection for fire control centre team members. 定期检查酒店消防安全制度执行情况，并提出整改意见和方案。 Follow up regularly to adjust and upgrade the performance of the fire-prevention regulations. 负责对酒店义务消防队员培训，演练，做到在火警状态下能准确按火警预案操作，并定期在酒店内进行模拟火警紧急疏散方案演练。 Organize trainings and fire drills for volunteer fire team members, enabling them to accurately operate fire emergency plans during fire emergencies as well as organize simulative practices of emergency evacuation plans in the hotel. 根据地方政府规定，建立健全消防安全管理档案，系统收集酒店行业相关火灾案例，定期进行分析研究，识别本酒店消防安全薄弱环节，并及时落实整改。 In compliance with local government regulations, a comprehensive fire safety management shall be established and maintained. Relevant hotel fire incident cases shall be systematically collected and analyzed periodically to identify potential vulnerabilities in the hotel's fire safety system, followed by prompt corrective actions. 负责对消防监控中心人员培训有关安保监控等其它安保设备的标准操作方法。检查标准，保养方法，以及掌握故障发生记录处理程序。 Responsible for training personnel in the fire monitoring center on standard operating procedures for security monitoring and other security equipment. Check standards, maintenance methods, and master the procedures for handling fault records. 根据安保部经理的要求，制定的重点区域控制要求，培训人员上岗操作要求，职责。 According to the requirements of the security department manager, formulate control requirements for key areas, training requirements for personnel on-the-job operations, and responsibilities. 掌握消防应急预案及危急事件发生时自己的职责。 Understand the fire emergency plan and your responsibilities in case of a crisis. 定期参加例行会议，回顾本部门的工作情况并提出调整和改善的意见。 Attend regular operational meetings to review, monitor, adjust and update the performance of the Department as a whole. 每天检查当班记录，掌握各班记录的设备，设施及酒店重点机房的消防监控情况。 Check daily on-duty records; being well informed of the recorded information and Hotel major machine room situations controlled by fire control centre. Carry out other reasonable duties and responsibilities as assigned. 在员工进出酒店时对其包裹进行随机检查。遵循酒店财物管理的原则，在未的到批准的情况下严禁酒店财物外带。 Conduct random bag inspections of Team Members entering and leaving the building. Ensure asset removal policy is adhered to, to prevent hotel assets from being removed without proper authorization. 在酒店的出入口安排外围巡视点，以确保在酒店周围无闲杂人等。 Maintain perimeter patrols at points of entry and egress to ensure that there are no loiterers in the Hotel premise. 严格公正地考核员工的业务知识、工作纪律、责任心，全面掌握每个员工的工作状况。 Professionally examine Team Members’ work knowledge, discipline and responsibilities. 负责本班次日常工作事务和员工考勤。 Responsible for Team Member’s daily shift work schedule and attendance record. 对酒店进行随机检查，以保证酒店内安全保卫措施的实行，如防火门的通畅，水龙带门前无设备堆放，各货物堆放区间的清洁和和喷淋头的充足等等。 Conduct random inspections of the Hotel to ensure security practices are being followed, fire exits are not blocked, equipment is not obstructing fire hose reel doors, sufficient clearance between stacked goods and sprinkler heads. 与值班经理配合解决客人安全相关的投诉。通过与客人交流，建立起友好、信任和满意的对客关系。 Cooperate with the on-duty manager to resolve guests' complaints. By communicating with guests, establish a friendly, trusting and satisfactory relationship with them. 熟悉急救程序及消防紧急措施。 Be familiar with current first aid and fire emergency procedures. 保持工作区域的高度清洁和整齐。按照酒店的标准保持个人仪表，在任何时候表现出职业风范。 Ensure a high level of cleanliness & tidiness in your work area. 以积极专业的态度与酒店内部各部门及同事沟通，建立起良好的工作关系，增强团队精神保证有效的双向交流。 Interact with Team Members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION 40 周岁及以下，条件优秀者年龄可酌情放宽。 Under 40 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. 学历要求：高中及以上学历。 Educational requirement: High school diploma or above. 具备安保岗位相关一年及以上工作经验。 At least 1 years of experience in the security and fire control field. 掌握国家法律法规、地方性法规及相关安全措施。 Familiar with national and local safety regulations. and regulations as well as local rules and regulations of the city. 掌握酒店治安消防专业知识和礼节礼貌常识。 Knowledgeable of hotel security management and etiquette. 有处理突发案件和事故的能力。 Able to deal with emergency cases and incidents. 能协调好与消防部门和酒店各部门之间的关系。 Able to maintain good relationships with public security organizations as well as with all departments in the hotel. 语言表达能力强，能书写各种业务公文。 draft official business correspondence. Able to prepare business documents. 能够对员工进行培训。 Capable of training team members. 相关证书：持有中级消防设施操作员资格证书。 Relevant certificates: Hold a qualification certificate for Intermediate Fire Facility Operator

【岗位职责】 1、随时为客人提供准确、快捷、礼貌的服务，必须在电话铃声三声之内接起电话； 2、熟悉部门工作细则和流程； 3、与部门团队一起积极参与部门运营工作； 4、完成领导交办的工作任务。 【岗位要求】 1、大专学历或同等文化程度。2026年应届毕业生或在读大学生，能提供6个月以上的实习期； 2、熟悉电脑操作； 3、具有良好的中英文表达能力； 4、有酒店实习经验者优先。 目前再招实习生部门：中餐厅、西餐厅、礼宾实习生。

职责概述 GENERAL MISSION - 尽己之能完成酒店客房及宴会方面的销售目标。 Responsible in achieving room and catering sales target objectives of the hotel. - 监督本部门，确保及时有效完成每日工作。 Supervisors the Sales & Marketing department to ensure daily task are completed in a timely fashion. - 实施监督销售经理，销售主任及协调员的工作。 Overseas day to day sales efforts of Sales Managers, Account Executives and Coordinators, with specific responsibilities for directing sales, training and implementing action plans set forth in the Marketing plan. - 通过保持与市场及国内外客户的联系来进一步提高酒店的知名度。 Represents and promotes the hotel by maintaining constant contact with the market and the customer base locally and internationally through Customer Relationship Management. - 在市场销售总监因故缺席时承担其职责 To act as the deputy of the Director of Sales & Marketing in his/her absence. 工作职责 RESPONSIBILITIES AND MEANS - 在市场销售总监的监督下，履行酒店赋予的职责。 To perform duties within the framework defined by the hotel as supervised by the Director of Sales & Marketing. - 协助市场销售总监监督整个部门的运作。 To assist the Director of Sales & Marketing in overseeing the sales department’s functioned. - 清楚地了解酒店目标和销售目标的设置。 To know clearly the hotel objectives and sales target set. - 为年度预算和营销计划的制定及筹备提供意见和协助。 To provide input and assist in the formulation and preparation of annual budget and marketing plan. - 协助销售团队开展销售活动，确保其达成酒店及营销计划的目标。 Support  sales activities of the Sales Teams to ensure that they meet the goals of the hotel and marketing plan. - 协助实施有效的销售体系和流程，以确保所有潜在业务的顺利开展、跟进以及潜在客户的追踪工作能够高效完成。 Assist in implementation of effective sales system and procedures that ensure efficient execution of all potential coverage, follow-up and tracing of leads. - 对所有客户的销售活动记录进行审查并确保其保持最佳状态（包括更新的数据库、生产跟踪、各客户的趋势及动向）。 To review and ensure upkeep of updated record of all sales activities for each accounts (including updated database, production tracking, trends and movement of each accounts). - 向市场销售总监提交每周和每月报告。 To prepare and submit weekly and monthly reports required to be submitted to the Director of Sales & marketing. - 确保销售团队能按照政策及程序规定的时限内，对所有潜在客户的咨询做出回应。 To ensure the Sales Teams responds to all correspondence and inquiries of leads within the time limit set according to the policy & procedure - 确保销售团队始终对竞争对手的活动有全面的了解。每月更新相关信息，包括对手的价格策略、促销活动、入住率以及销售策略等方面的全面调查报告。 Ensures complete awareness by sales team on competitor’s activities at all times. Updates on monthly basis, a full competitors’ survey on rates, promotions, and occupancy and sales strategies. - 协助并协调销售团队，接待重要客户的酒店参观和考察行程。 Assist and coordinate with Sales Team in the execution of familiarization/site inspection trips to hotels by major clients. - 指导销售团队的合同谈判。 To guide the Sales Team in contract negotiation. - 负责对指定客户进行每日的销售拜访，通过有效的客户关系管理来为酒店争取客房和餐饮业务。 To conduct daily sales visit to assigned accounts to solicit business for the hotel for both rooms and food & beverage through effective client account management. - 代表酒店参加国内外各种销售活动。 Represents the hotel and participates in domestic and international sales activities. - 与所有具有影响力的大客户见面，了解他们的需求，了解会议前后客户的需要，并与相关部门沟通反馈给客户。 Meets with all influential clients and ensures that pre and post conference meetings are conducted by the Director of Catering to provide effective communications and feedback in regard to client needs. - 向市场销售总监就针对细分市场的促销活动提出建议。 Recommends to the Director of Sales & Marketing on promotions and campaign to reach specific markets. - 与潜在客人保持良好的关系以期将来为酒店带来更多业务。 Entertain to build rapport with potential customers and to obtain future leads for the Hotel. - 与酒店各部门员工及所有客户保持良好的相互沟通和合作关系。 Maintain good inter communication and good working relations with all departments and all external contacts. - 以专业的方式与客人互动，关注他们的需求及反馈。 Interact and attend to guest request, concerns and feedback in a professional manner. - 向客人提供最精确最更新的信息。 Provide guests with the most accurate and up to date information at all times. - 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION - 具备酒店市场销售相关岗位三年及以上工作经验。 Minimum 3 years of experience in similar capacity with international chain hotels. - 40 周岁及以下，条件优秀者年龄可酌情放宽。 Under 40 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. - 大专及以上学历，市场营销等相关专业优先； Education Requirements: College degree or above; majors such as Marketing are preferred; - 熟知销售系统并具有良好的沟通能力 Fully versed in Sales System with high level of interpersonal skills. - 卓越的领导能力，善于管理并激励员工 Excellent Leadership skills with ability to motivate and coach staff. - 了解，旅游产业和宴会销售 Knowledge in Corporate, Travel Industry and Catering Sales. - 妥善处理及回复客人需求 Able to handle guest request and feedback in a professional manner. - 具有分析员工不同需要为其制订有效培训计划的能力 Ability to conduct training needs analysis for the department, and prepare effective training plans. - 良好的交流沟通能力 Good interpersonal and communication skills - 良好的团队合作精神 Team Player

职责概述 GENERAL MISSION 当班时协助前厅部经理管理前厅部工作并提供对客服务，在酒店高级管理人员和部门经理不当 班时担任值班经理。 To supervise all Front Office units during the shift and handle guest relations and requests. Act as Duty Manager in the absence of senior management and department heads. 工作职责 RESPONSIBILITIES AND MEANS 每班检查当日抵店客人信息，包括贵宾、常规客人、团队的情况以及特别要求并现场检查贵宾 的房间和欢迎礼品。 Review arrival information on a daily basis; VIP,  Regular guests, Groups, special requests etc， Spot-check VIP rooms and amenities. 熟悉前厅部工作标准及程序。 Familiar with Front Office Standards and Procedures. 确保客人的抱怨被合适的记录并采取行动避免客人不满意的离开酒店，必要时从管理人员处获 得帮助。 Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Seeks assistance from Management if needed. 维持对酒店会员计划的高度了解，确保正确处理、准备报告并积极参与发展新会员。 Maintain good knowledge of the Hotel Membership Program, ensuring correct handling, prepares reports and actively participates in enrolling new members. 协助解决财务问題、争议、丢失的备份等。 Assist in resolving accounting matters, disputes, missing back-ups etc. 协助部门的培训和评估。 Assist in departmental training and assessments. 支持个性化的努力，收集关键的客史和生活习惯，并积极登记录到PMS系统。 Supports personalized efforts by collecting key guest history and habits and actively logging these into PMS. 在当班记录（电子记录）准确记录所有重要事件的和客人意见。 Log all incidents of importance accurately and guest comments in shift logbook (e-Log) for Management. 对医疗要求和紧急事件做出快速反应, 作为酒店紧急行动队的一员，了解酒店关于火灾、空袭、 撤退等的紧急程序。 Responds immediately on medical requests and emergencies, be responsible for night duties, carry out hotel night audit according to procedure. 在必要时协助前台工作，帮助客人登记入住，结帐离店等等。 Assist Reception when required, help guest check in, check out, etc. 负责酒店夜间运行，根据具体程序完成夜间审计工作。 Be responsible for night duties, carry out hotel night audit according to procedure. 使用促销和建议性的销售技巧销售酒店和酒店的产品与服务。 Sell the hotel and  related products and services using up-selling and suggestive selling techniques. 确保客人需求和合理要求被满足，采取合适的行动解决客人的投拆。 Ensure guest needs and reasonable requests are met, take appropriate action to resolve guest complaints. 遵守酒店的工作政策及程序，遵守酒店的商业行为规范以及员工手册中的条款。 Abide by the Hotel’s Policies and Procedures, Code of Business Conduct and the hotel’s Associate Handbook. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION 具备前厅相关岗位3年及以上工作经验。 Possess at least 3 years of relevant work experience in front office positions. 熟悉酒店前厅运营流程及PMS系统操作，具备较强的现场管理能力。 Familiar with front office operations and PMS system, with strong on-site management skills. 具备良好的沟通协调能力、应变能力和服务意识，能妥善处理突发状况。 Excellent communication and coordination skills, adaptability, and service awareness, capable of handling emergencies appropriately. 能适应轮班工作制，责任心强，工作细致，具备团队领导经验者优先。 Able to work in rotating shifts, responsible, detail-oriented, and with prior team leadership experience preferred. 具备英语沟通及书写能力，熟练使用办公软件。 Proficient in English communication and writing, and skilled in using office software. 35周岁及以下，条件优秀者年龄可酌情放宽。 Under 35 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. 大专及以上学历。 College degree or above.

负责准确记录客人、企业客户、特许经营商、承租人、信用卡公司及员工等相关方应付酒店的全部款项，同时承担员工月度工资核算工作，包括工资相关档案管理、工资表编制、工资按时发放及工资相关报表的及时报送。 This position is concerned with the keeping of proper record of all amounts due to the hotel from guests, companies, concessionaires, tenants, credit card companies and employees. And is concerned with the staff’s monthly payroll. This includes the proper maintenance of all records pertaining to payroll, seeing that all payrolls are properly prepared and paid on a timely basis and the preparation of a timely remittance of all payroll reports. 工作职责 RESPONSIBILITIES AND MEANS 对酒店所有应收账款进行准确记录。 To keep a proper and accurate record of all amounts due to the hotel. 确保账目及对账单按时出具。 To ensure that accounts and statements are rendered on a timely basis. 准确记录各类相关方（客人、团队、机组人员、宴会客户、员工、信用卡公司等）应付酒店的款项。 Ensures the maintenance of an accurate record of all monies due to the hotel from (but not limited to) guests, groups, crew, banquets, employees and credit card companies. 确保各类账目每日费用录入准确。 Ensures the accuracy of all charges made to the various accounts on a daily basis. 信息发出前，对照发票核查佐证文件，确保信息准确无误。 To check back up documentation against invoices to ensure the accuracy of all information prior to it been sent out. 通过记录、入账及核对，管控所有预收定金。 Control, by recording, posting and balancing, all advance deposits. 每月完成应收账款明细分类账与对应控制账户的核对，并编制应收账款账龄分析表（含员工应收账款）。 Balance all subsidiary accounts receivable ledgers to the appropriate control accounts monthly and prepare aged trial balances of all accounts receivable ledgers (including employees accounts receivable). 编制应收账款相关的各类必要报告（仅负责报告编制，报告评述由信贷主管完成）。 Prepare all necessary reports in regard to accounts receivable. It should be noted that the Accounts Receivable Supervisor is responsible only for the preparation of the accounts receivable report. It is the responsibility of the Credit Supervisor to make the written comments. 协助信贷经理完成月末结账流程。 Assists the Credit Manager with month end procedures. 参加每月信贷工作会议。 Attends monthly credit meetings. 从原始资料（考勤卡、工时表、工资标准表、工资扣除表、人事变动表等）收集并审核基础工资信息。 Collection and verification of basic payroll information from the original sources (time cards, time sheets, wage rate schedules, payroll deductions, Action Form etc). 编制各类工资凭证及工资记录（手工或电算化）。 Preparation of all pay vouchers and payroll records (manual or computerized). 制作工资记账凭证。 Preparation of payroll journals for general ledger postings. 定期编制工资相关报告（含生产效率报告等），确保按时完成。 Preparation of regular payroll reports including productivity reports, etc. ensuring they are completed on a timely basis. 精通各类薪酬标准，确保系统内工资标准准确且工资足额发放至员工。 Has an excellent knowledge of all awards ensuring the correct rates of pay are entered into the system and paid to team members. 确保加班费计算准确且足额发放，所有加班均已获得合理授权。 Ensures that correct penalty rates (where applicable) are computed and paid to team members, with the correct authorization for overtime. 确保离职及解聘员工的薪资处理符合标准流程。 Ensures that standard procedures for resigned and terminated staff are in order. 与人事部协同处理工资相关事宜，及时掌握劳动法及个人所得税法新规。 Coordinates with Human Resources on payroll matters and familiar with any new development or outlines of Labor Law and personal income tax regulations. 对工资相关事宜严格保密，保障薪资信息机密性。 Maintains strict confidentiality on all payroll related issues, keep all payroll information strictly confidential. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION 35 周岁及以下，条件优秀者年龄可酌情放宽。 Under 35 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. 大专及以上学历，财会类、经济学类相关专业优先，优秀者学历可适当放宽。 College degree or above; majors such as accounting and finance, and economics are preferred; the educational requirement may be appropriately relaxed for outstanding candidates. 持有初级审计师职称、注册内部审计师（CIA）等证书者优先。 Possessing junior auditor title, Certified Internal Auditor (CIA) and other certificates is preferred. 具备扎实的财务系统操作能力及计算机应用知识。 Financial system and computer knowledge is essential. 具备财务相关岗位工作经验。 Possess work experience in finance-related positions. 具备较强的沟通协调能力。 Good communication skill.

职责概述 GENERAL MISSION 应付主管的核心职责是审核、处理酒店各类款项并确保按时支付，同时及时完成各类费用报销单据的处理工作。 The basic responsibilities of the Accounts Payable Supervisor are the auditing, processing and timely payment of all hotel disbursements，processing all the expense account timely. 工作职责 RESPONSIBILITIES AND MEANS 对所有采购订单、收货记录及供应商发票进行记账与审核。 Accounts for and audits all items on all purchase orders, receiving records and suppliers’ invoices. 审核所有付款（含工资）单据，无论采用支票、银行转账等何种方式，均需提交财务经理审批签字。 Reviews all payments (including payroll) whether by cheque, bank transfer or other means and forwards to Finance Manager for approval and signature. 确保所有提交审批或付款的发票均附齐全佐证材料。 Ensures that all invoices forwarded for either approval or payment has all supporting documentation attached. 完成所有交易（凭证）记账后加盖 “已入账” 印章，并将所有凭证（含作废凭证）纳入凭证清单管理。 Post all transactions (vouchers) and stamp “POSTED” after completion. Record all vouchers including canceled one in the voucher lists. 完成供应商月度对账单与酒店应付账款记录的核对工作。 Balances suppliers’ monthly statements to the hotel’s accounts payable records. 向供应商跟进缺失的发票或信用票据。 Follows up with hotel suppliers’ on missing invoices or credit notes. 确保所有发票在付款前均已获得对应部门负责人或授权人员的审批。 Ensures that all invoices have been approved by relevant Department Head or person with appropriate level of authority prior to payment. 规范记录、核对并准备发票付款，确保总账科目及成本中心科目使用准确。 Properly records, reconciles and prepares invoices for payment ensuring that correct general ledger codes and cost centre codes have been used. 确保应付账款明细账数据录入准确、及时。 Ensures the accurate and timely input of data to the accounts payable ledger. 确保支票及其他支付凭证按编号顺序使用。 Ensures that cheques and other payment instruments are used in numerical order. 对银行账户信息及余额予以严格保密。 Ensures that all information relating to bank account details and balances is treated as confidential. 就外汇交易事宜与银行及外汇管理局对接，获取相关审批及必备文件。 Liaise with the bank and the Foreign Exchange Control Bureau on all foreign exchange transactions by obtaining approvals and all necessary documentation. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION 35 周岁及以下，条件优秀者年龄可酌情放宽。 Under 35 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. 大专及以上学历，财会类、经济学类相关专业优先，优秀者学历可适当放宽。 College degree or above; majors such as accounting and finance, and economics are preferred; the educational requirement may be appropriately relaxed for outstanding candidates. 持有初级会计师职称、注册会计师（CPA）等证书者优先。 Possessing junior accountant title, Certified Public Accountant (CPA) and other certificates is preferred. 具备扎实的财务系统操作能力及计算机应用知识。 Financial system and computer knowledge is essential. 具备财务相关岗位工作经验。 Possess work experience in finance-related positions. 具备较强的沟通协调能力。 Good communication skill.

负责夜班工作并关注整个酒店的运营情况，确保提供高质量的酒店服务。代表酒店管理层解决顾客和酒店方面的相关问题。回答顾客疑问并在大厅引领客人。作为夜班经理，处理服务中遇到的纠纷。

Assist the Executive Housekeeper in the operation of the Housekeeping Department.协助助理行政管家管理客房部日常运作。Supervise and control all Housekeeping operations. Assist assign and supervise the Floor Supervisor in their work and assist if required.管理和控制所有客房部运行管理，分配和监督主管的工作并在需要时提供帮助。Responsible for Assist Executive Housekeeper Department in the absence of the Assistant Executive Housekeeping.当助理行政管家不在时其按行政管家要求负责客房部工作。Train, motivate and evaluate staff.培训并激励员工，并评估员工工作表现。Be responsible for the cleaning of the hotel butler department's jurisdiction and regularly inspect all areas.负责酒店客房部辖区的清洁，定期检查所有区域。Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed.确保所有工作严格遵循客房部操作程序执行并遵守酒店规章制度。Promote our hotel products and service.推广酒店产品和服务。Manage quality improvement.管理品质提升。Ensure prompt reporting of maintenance issues.确保迅速报告维修数据。Maintain regular spring cleaning schedules.制订定期春季清洁计划。Inspect VIP rooms.检查预抵VIP 的房间。Handle any guest complaints, and reports them to the Assistant Executive Housekeeping.处理客人投诉，并向助理行政管家报告。Ensure proper handling of Lost and Found.确保采用正确的方式处理客人的失物招领。Responsible for strict key control.负责严格管控钥匙。Co-operate with the Reception on room discrepancies to ensure accurate room status at all times.与前台密切合作以确保在任何时段房态的准确性。Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the hotel budget.根据酒店预算目标，为部门制定可衡量的目标并有效地管理部门成本。Effectively monitor and analyze variations from the budget.有效控制和分析预算的变动。Develop systems that measure the cost effectiveness of the department.建立体系评估部门成本的有效性。Develop procedures that track, report on, and control the circulating costs of the department.建立程序跟踪、报告、控制部门的流动成本。Handle and store stock according to stock control procedures.根据库存管控程序处理和储备库存 。Coordinate work operations within the department.协调部门内部工作运作。Develop performance standards for operations in the department.建立部门工作运作标准。Assess work operations and prepare plans to implement change when required.评估部门运作情况，必要时进行调整。Monitor productivity of the department.监督部门工作效率。Prevent and resolve grievances.避免和解决申述。Resolve disputes.解决争端。 Discipline staff when necessary.必要时进行员工纪律处分。Determine and plan for future staffing needs. Recruit staff together with Executive Housekeeper.配合行政管家计划和确定部门各岗位人员编制，协助行政管家落实人员招聘。Prepare staff rosters to meet business demands.根据部门运作需要进行排班。Facilitate multi kills.推动和帮助员工掌握多项技能。Maintain up-to date staff records.保持员工记录的更新。Implement staff performance appraisals.进行员工工作表现评估。Carry out exit interviews.进行员工离职面谈。Provide ongoing advice and support to staff under your supervision.为下属员工提供持续性建议和支持。 Supervise staff performance.指导员工工作表现。Manage the delivery of high quality service to guests.负责确保向客人提供高品质服务。Ensure guest needs and reasonable requests are met.确保客人需求与合理要求被满足。Seek opportunities to continually improve guest service.不断寻求提升对客服务质量的机会。Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance.确认VIP 客人，常客和长住客人，建立和谐关系并提供个性化服务。Take appropriate action to resolve guest complaints.采取合适方式处理客人投拆。Adhere to the hotel’s security and emergency policies and procedures坚持遵守酒店安全紧急制度处理程序。Log security incidents and accidents in accordance with hotel requirements.依照酒店要求完成安全日志和事故记录。Adhere to hotel cleaning and maintenance programs.坚持执行酒店维护清洁和养护计划。Ensure a high level of cleaning is maintained in work area.保持维护所在工作区域的高度整洁。Ensure all reporting and servicing deadlines are met on a timely basis.确保按时完成所有报告和服务期限任务。Emphasize good personal behavior, as per guidelines laid down in the Employee Handbook and promote the spirit of teamwork, whenever and wherever possible.无论何时何地，强调员工手册中规定的良好个人行为准则并提倡团队合作精神。

【岗位职责】 1、准备所有的烤制配料及烤制各种面包、面包卷、早餐甜点及其他简单的烤制食品； 2、准备各种果冻和较少的生面； 3、做好并保持工作区域和设备的清洁工作； 4、确保有足量的面包供应。 【岗位要求】 1、中专学历，在星级酒店或西餐厅从事面包、甜点制作工作经验1年以上； 2、熟悉西餐的相关知识及礼仪； 3、熟练面包、甜点制作工艺及高超技能。

岗位职责 1、遵守酒店员工手册及酒店酒店的规章制度。 2、完成岗位工作任务，保障酒店、员工、客人的安全。 3、值守消防和监控设备，及时发现和处理各种报警。 4、发生火情时执行饭店的消防应急程序。 5、准确操作中控室的各种设备处置发生在饭店的紧急情况。 6、确保在规定的时限内完成工作。 岗位要求 1、持有消防设施操作证。 2、记录设备的报警信息，通知保安人员去确认。 3、发生火情时执行酒店的消防应急预案。 4、利用监控设备发现可疑情况和可疑人。 5、确认中控室的设备和其辅助设备处于良好工作状态。 6、妥善保管各部门寄存的钥匙，钥匙借领手续齐全。

【岗位职责】 1、全面负责洗衣房的日常运营管理，确保布草、制服及客衣的洗涤、熨烫、整理等工作高效、高质量完成。 2、制定并执行洗衣房的工作流程、标准操作程序（SOP）及卫生安全规范，确保符合酒店行业标准和环保要求。 3、监督洗衣房设备的使用、维护及保养，协调工程部及时处理故障，确保设备正常运行。 4、管理洗衣房库存，包括洗涤剂、布草及耗材的采购、领用和盘点，控制成本并避免浪费。 5、培训、指导及考核洗衣房员工，提升团队专业技能和服务意识，确保人员配置合理且高效。 6、处理客户及部门对洗衣服务的特殊需求或投诉，及时解决问题并优化服务流程。 7、定期提交洗衣房运营报告，包括能耗分析、工作效率评估及改进建议。 【岗位要求】 1、大专及以上学历，酒店管理、纺织或相关专业优先，3年以上星级酒店洗衣房管理经验。 2、熟悉洗衣房设备操作（如工业洗衣机、烘干机、熨平机等）及洗涤化学用品特性，具备基本设备维护知识。 3、精通布草分类、洗涤工艺及质量标准，了解环保洗涤技术和行业发展趋势。 4、具备较强的团队管理能力，能有效调动员工积极性，解决突发问题。 5、注重细节，责任心强，能适应高强度工作及轮班制度。 6、良好的沟通协调能力，能与各部门（如客房部、前厅部）高效协作。 7、持有相关职业资格证书（如洗涤技术培训证书）者优先。

【岗位职责】 1、负责酒店客房、会议、宴会等产品的销售工作，完成公司下达的销售任务及指标； 2、开发并维护客户资源，建立稳定的客户关系网络，定期拜访重点客户，挖掘潜在商机； 3、根据市场需求及酒店政策，制定销售计划并执行，及时反馈市场动态及竞争对手信息； 4、协助策划并执行酒店促销活动，提升品牌影响力及市场占有率； 5、处理客户询价、预订及合同签订等事宜，确保销售流程高效顺畅； 6、与酒店其他部门（如前厅、餐饮、财务等）紧密协作，确保客户需求得到及时响应与落实； 7、定期提交销售报告及客户分析，为管理层决策提供数据支持。 【岗位要求】 1、大专及以上学历，市场营销、酒店管理、商务管理等相关专业优先； 2、2年以上酒店或相关行业销售经验，熟悉酒店销售流程及市场运作模式； 3、具备优秀的沟通能力、谈判技巧及客户服务意识，能独立开发并维护客户关系； 4、抗压能力强，适应快节奏工作环境，能高效完成销售目标； 5、熟练使用Office办公软件及酒店管理系统（如Opera等）； 6、具备良好的团队协作精神及职业素养，责任心强； 7、能适应短期出差及灵活的工作时间安排。

岗位职责：1、各类菜品的烹调制作，根据卫生标准严格操作安全生产，保证食品的质量。2、严格遵守每个工作流程，妥善保管食材原材料，合理利用，降低成本的消耗。3、负责对专用工具、砧板、容器等消毒工作，同时也要保持冷柜、烤箱等清洁卫生。4、检查每日餐后的原料消耗，及时申购、补充。5、通过满足客人的需求和期望令客人喜出望外。 任职要求：1、烹饪专业学生优先考虑2、身体健康，精力充沛，吃苦耐劳。3、适应倒班