Primary Responsibilities主要职责 Ensure that the day-to-day administrative needs ofthe department are fulfilled. Perform the duties within the framework defined bythe norms of the Company and within the Hotel’s internal regulations.Keep confidential information CONFIDENTIAL. Responsible for rendering secretarial and clericalservices for the General Manager as required. To prepare respective schedules and reports thatwill be internally distributed or submitted to Accor Head Office laid down by theGeneral Manager. To take down and transcribe the minutes of meetingssuch as Executive Morning Briefing and dictation from General Manager, etc. To keep herself acquainted with the GeneralManager’s activities in order to assist in discerning priorities. To arrange appointments for the General Manager,reminds him of appointments and meetings. To perform special duties as required by the General Manager. 确保知晓酒店日常的行政所需并加以实行。 在公司规范和酒店内部规定的框架内履行职责。 确保酒店机密的信息机的保密性。负责为总经理提供所需的文秘和文书服务。 准备好相应的进度表和报告，根据酒店总经理的要求在内部分发或提交给雅高集团总部。 做好酒店行政晨会的转录工作，以及酒店总经理的口述等。 确保自己知晓酒店总经理的活动安排，以便于协助辨识不同活动的优先性。 帮助总经理制定会议的时间表，并在会议之前及时给与提醒。 认真完成酒店总经理分配的其他任务及职责。 Knowledge and Experience知识和经验 College degree or above. 2 years or above Secretary experience. in the areaof recruitment at 4 or 5 star international hotels. Fluent oral and written English.With capability of communication and coordination. Work honestly with strong responsibility, fairly handlematters. Well complete each work task designated at the above JobResponsibility. 本科以上学历。 两年以上四星或五星级国际品牌酒店文秘工作的经验。 有良好的英语能力。有较强的沟通协调和管理能力。 工作认真负责，作风正派，处事公正，有良好的素质。 能较好完成上述工作职责规定的各项任务。

Primary Responsibilities主要职责 Coordinates management of the Front Desk, Executive Floor, Concierge to ensure a smooth operation and the highest level of guest satisfaction. Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation. Understands SOP and PNP of other operation departments to oversee the hotel operation during absence of hotel management team. Develop own knowledge and skills as a contributing member of the Front Office management team. Conducts daily pre-shift briefings to talents on room occupancy, arrival and departures, functions/ event and special attention that is needed. Ensure all accounting procedures are adhered to throughout the department. Ensures clear communication within departments. Carry out disciplinary actions in line with hotel procedures. Well patrol lobby, monitor all service in lobby within standard and polite way. Master all emergency procedures and well handle crisis management. Management of the guest service experience / personalization. Professional to handle guest complaints and record. Maintain the close relationship with guest and ensure the guest is satisfy consistently. 协调前台、行政楼层、礼宾部等部门的工作，以确保运营顺畅及客人满意度。 通过交班会、日志、电子邮件和部门运营会议等形式，为各个班次和运营提供相关信息。 理解并掌握其他运营部门的操作程序与规章制度以便在酒店管理层不在的情况下监督其他部门的运营。 发展个人的知识与技能成为前厅部管理团队的一员。 组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种事件或活动以及需要特别注意的事件。 确保所有财务制度在部门内被严格执行。 确保部门内的沟通顺畅。 按照酒店规章制度对不合适的行为采取相应措施。 良好管理大堂区域，确保所有服务按照服务标准并礼貌有序。 掌握各种应急程序，有效进行各种危机处理。 确保个性化服务以提升客人体验。 专业的处理宾客投诉并记录汇报。 维护与客人之间亲近的关系，确保客人始终如一的满意。 Knowledge and Experience知识和经验 Diploma or Degree preferably in hospitality or related field. Minimum two (2) years relevant experience in a similar position in a renown international hotel brand. PMS and Office software knowledge. Excellent oral and written skills in Mandarin and English. How to manage guest experience, understands and can use reporting RPS, etc. Strong organizational & leadership skills. Excellent interpersonal & communication skills. Service oriented with an eye for details. Confidently able to resolve problems and make decisions. Effective management style, hands-on and approachable. Proven effective development of others, great motivator. 酒店管理或相关专业的本科或专科学历。 在知名国际酒店内从事至少两年类似岗位的经验。 熟悉并掌握Opera酒店管理系统和各类办公软件。 优秀的中英文听说读写能力。 了解如何管理宾客体验系统，并可熟练使用报表工具对其进行分析。 优秀的组织能力和领导能力。 优秀的人际关系和沟通能力。 以服务为导向的敏锐洞察。 自信的解决问题与决策的能力。 有效的管理风格，亲力亲为，平易近人。 善于发展他人及卓越的激励能力。

Primary Responsibilities主要职责 ·Doing negotiation with the business team and travel team about operations well. Promote the events positively. Expand the customer’s source, on the premise that to meet the highest interest of hotel. Sign the sales contract, and ensure sales plan would be finished. ·Deal with the letters and telephones about the meal and banquet booking or meeting of major clients, welcome their visiting. Keep and develop the business relationship well. ·Do communication and coordination job well with all department, check and implement about the contract administration and the arrangement of the important banquet or meeting, ensure achieve the sales promise. ·Set up each business negotiation profile. And set up the individual profile of food and drink frequent guest. ·Protect the benefit of hotel; obey sales and activity rules of hotel strictly. ·Give a polite compliment to honored guest of hotel, know whether they satisfy the service of hotel, whether need some assistances to solve problem. ·Administering every task in the banquet meeting notice list should according to the agreement which signed with clients. And pay attention to the hotel arrangement in reason and right. ·Know the situation of the local and outside company market, keep contact with the potential company, mastery the business sales chance, and supervise the banquet SM to do the sale well of their responsive regions and clients. ·做好与商务团体、旅行团体等进行业务洽谈，积极推销宴会，开拓客源，在满足酒店利益的前提下，签订销售合同，并确保销售计划的完成。 ·处理主要客户订餐、订宴会或会议的函电，接待他们的来访，与他们保持和发展良好的业务关系。 ·与所有部门搞好沟通和协调工作，检查落实合同执行情况以及重要宴会或会议的安排，确保实现销售时的承诺。 ·建立各种业务会谈的档案。详细建立餐饮常客的个人档案。 ·维护酒店的利益，严格遵守酒店的销售和动作规程。 ·进行销售拜访，经常对商务公司、旅行社和政府客户进行个人拜访，建立良好的合作关系和将来业务的联系。 ·礼貌问候酒店的宴会消费贵宾，了解是否满意酒店的服务，是否有需要协助解决。 ·宴会会议通知单上每项工作要根据与客户签订的协议执行，并注意店内安排合理性和正确性。 ·了解本地及外埠企业市场情况，与有宴会会议潜力公司保持经常性联系，掌握销售机会，并跟跟进好所负责区域客户。 Knowledge and Experience知识和经验 ·Have more than five years work experiences about sales in hotel, should be engaged in basic level job ·Have the strong ability of social campaign, adapt to changes, and judge. Mastery sales professional knowledge, can guide the subordinate work ·Have the ability of language and can use a foreign language to do operation ·Mastering the knowledge of banquet sales skills, have the strong practice experience and positive attitude to work ·具有五年以上酒店销售相关工作经验，从事过基层工作。 ·具有较强的社会活动能力、应变能力及判断能力，熟悉本职工作，掌握一定销售专业知识，能引导下级人才工作。 ·具有一定语言文字能力，并能熟练运用一门外语进行业务活动。 ·掌握一定宴会销售的技能、技巧知识，并具有较强的实践经验，以及积极的工作态度。

Primary Responsibilities主要职责 ·Provide courses for Orientation, and Group trainings. ·Collates and compiles hotel training materials. ·Motivate trainees. ·Assists in the improvement of talent work performance as well as develop better service ·initiative for hotel guests. ·Monitors training for new talents. ·提供入职培训，集团认证培训。 ·校对并整理培训资料。 ·按照各部门经理的要求制订相应的专门培训计划 ·调动培训员与人才的积极性。 ·增进酒店的服务质量，提高人才工作水平。 ·制定综合学习与发展计划并实施。 ·完成其它上级领导布置的工作。 Knowledge and Experience知识和经验 ·Bachelor degree above. ·3 years or above experience in training area at 4 or 5 star international hotels. ·Fluent oral and written English. ·With capability of communication and coordination. ·本科或以上学历。 ·3年以上国际品牌酒店培训工作的经验。 ·有良好的英语能力。 ·有较强的沟通协调和管理能力。

Primary Responsibilities主要职责 • Be responsible for recording daily income of the hotel and that it has been received correctly. • To check all charges with the corresponding guest folio. • To check restaurant recapitulation against restaurant cashier reports, restaurant cashier machine balance and cash register reading. • To check bank deposit from general cashier report. • To prepare the daily revenue report. • Makes certain that all cashiering work for each shift is audited properly prior to completion of the final report of the audit. • To check all cashiers summaries and see that the checks are in serial sequence. Amount in the summary correspond with the guest check and shift total amount. Machine balance agrees with the manual records. • The Income clerk will prepare the F&B summary report and balance the amount in the summary with the amount recorded in the transaction summary. • Perform other duties that may be required by management from time to time. •检查酒店每天收到的款项是否正确。 •检查账单和客人的账单是否一致。 •通过核对餐厅收款报告，餐厅收银系统记录和现金登记记录来核对餐厅收入。 •通过总出纳的报告来核查银行存款。 •准备每天收入报告。 •确保在每次审计报告完成之前，已经对每一班收银工作进行了正常检查。 •核对所有收银报告并保证所有账单是连号的。保证收银报告与客人账单的总数相等，手工记录与电脑记录相同。 •收入核算员应编报餐饮汇总报告并使报告金额与调节报告中的金额相同。 •完成指派的其它任务。 Knowledge and Experience知识和经验 • College degree or above. • 3 years or above experience in related work. in the area of recruitment at 4 or 5 star international hotels. • Fluent oral and written English. • With capability of communication and coordination. • Work honestly with strong responsibility, fairly handle matters . • Well complete each work task designated at the above Job Responsibility. • Must have education in basic accounting.                                                                        •大专或以上学历。 •三年以上国际品牌酒店相关工作的经验。 •有良好的英语能力。 •有较强的沟通协调和管理能力。 •工作认真负责，作风正派，处事公正，有良好的素质。 •能较好完成上述工作职责规定的各项任务。 •主修会计 。

Primary Responsibilities主要职责 ·Assists the Manager in every aspect of manning and organization of the entire bar operations to the standards established by the Hotel. ·Responsible for supervising all activities of personnel engaged in preparing and serving of beverages in all beverage outlets. ·Enforces safety regulations and sanitation standards secures all storage areas for beverages. ·Controls the requisition of beverages and all supplies to maintain par stock for smooth operation. ·Briefs personnel on preparations, service and content of drink list. ·Possesses working knowledge of beverages and cocktails. ·Executes the general responsibility necessary to minimize costs in operating the restaurant and achieving sales goals. ·Takes orders, promotes outlet’s specials and serves in accordance to the established standard. ·Carry out pre-service duties and mis-en-place. ·Ensure adequate supplies of materials, and requisition for general supplies. ·Ensure all fixtures and operating equipment is in good working condition.   · 协助经理做好整个吧台运营操作的人员配备，组织的方方面面，达到酒店制定的标准。 ·负责监督所有酒水部门参与准备人员的活动和服务人员的活动。 ·为保证酒水储存区的安全，需严格执行安全法规和卫生标准。 ·为确保正常运作，控制好酒水的申请和领用，同时确保正常的库存。 ·向员工介绍减少酒水清单的准备、服务和内容。 ·掌握酒水知识。 ·执行必须要的职责，将餐厅运营操作成本降到合理区间，实现销售目标。 ·负责下订单，推销部门特色菜，按照既定的标准服务客人。 ·做好服务前的岗前职责和准备工作。 ·确保材料供应充足，并申请采购所需的物品。 ·确保所有的设施和操作设备处于良好的工作状态。 Knowledge and Experience知识和经验 ·Good oral and written communication skills. ·Experienced in all aspects of beverage. ·Minimum 1-2 years Hotel experience with at least 1 year in a International operation environment. ·Must be well-presented and professionally groomed at all times. ·Attention to detail and strong interpersonal skills to deal with diverse talent.   ·良好的口头及书面沟通能力。 ·丰富的酒水经验。 ·至少1-2年酒店工作经验，至少一年国际品牌酒店工作经验。 ·始终保持良好和专业的形象。 ·注重细节，良好的人际交往能力，能够和不同的人才相处。

Primary Responsibilities主要职责 ·Doing negotiation with the business team and travel team about operations well. Promote the Rooms positively. Expand the customer’s source, on the premise that to meet the highest interest of hotel. Sign the sales contract, and ensure sales plan would be finished. ·Deal with the letters and telephones about the Rooms booking of major clients, welcome their visiting. Keep and develop the business relationship well. ·Do communication and coordination job well with all department, check and implement about the contract administration and the arrangement of the important arrivals, ensure achieve the sales promise. ·Set up each business negotiation profile. And set up the individual profile of Rooms frequent guest. ·Protect the benefit of hotel; obey sales and activity rules of hotel strictly. ·Give a polite compliment to honored guest of hotel, know whether they satisfy the service of hotel, whether need some assistances to solve problem. ·Administering every task in the arrivals notice list should according to the agreement which signed with clients. And pay attention to the hotel arrangement in reason and right. ·Know the situation of the local and outside company market, keep contact with the potential company, mastery the business sales chance, and supervise the Rooms SM to do the sale well of their responsive regions and clients. ·做好与商务团体、旅行团体等进行业务洽谈，积极推销酒店客房，开拓客源，在满足酒店利益的前提下，签订销售合同，并确保销售计划的完成。 ·处理主要客户订房的函电，接待他们的来访，与他们保持和发展良好的业务关系。 ·与所有部门搞好沟通和协调工作，检查落实合同执行情况以及重要订房、入住安排，确保实现销售时的承诺。 ·建立各种业务会谈的档案。详细建立入住常客的个人档案。 ·维护酒店的利益，严格遵守酒店的销售和动作规程。 ·进行销售拜访，经常对商务公司、旅行社和政府客户进行个人拜访，建立良好的合作关系和将来业务的联系。 ·礼貌问候酒店的住店消费贵宾，了解是否满意酒店的服务，是否有需要协助解决。 ·入住通知单上每项工作要根据与客户签订的协议执行，并注意店内安排合理性和正确性。 ·了解本地及外埠企业市场情况，与有订房潜力公司保持经常性联系，掌握销售机会，并跟跟进好所负责区域客户。   Knowledge and Experience知识和经验 ·Have more than five years work experiences about sales in hotel, should be engaged in basic level job. ·Have the strong ability of social campaign, adapt to changes, and judge. Mastery sales professional knowledge, can guide the subordinate work. ·Have the ability of language and can use a foreign language to do operation. ·Mastering the knowledge of banquet sales skills, have the strong practice experience and positive attitude to work. ·具有五年以上酒店销售相关工作经验，从事过基层工作。 ·具有较强的社会活动能力、应变能力及判断能力，熟悉本职工作，掌握一定销售专业知识，能引导下级人才工作。 ·具有一定语言文字能力，并能熟练运用一门外语进行业务活动。 ·掌握一定宴会销售的技能、技巧知识，并具有较强的实践经验，以及积极的工作态度。

Primary Responsibilities主要职责 ·Arrange a 24 hour security patrol at the hotel, quickly and seriously investigate and deal with problems found in the work. ·To guide and supervise the safety work of various departments, to assist them in establishing and improving safety regulations and regulations and checking their implementation. ·Master the operation process of fire control monitoring center and public security monitoring center, be familiar with the distribution of fire control facilities, equipment and television monitoring probe, do a good job in the use and management of fire control equipment and equipment, check regularly to ensure good and effective. ·For major safety accidents, we must protect the scene, organize the investigation quickly, and report to the higher level leaders and public security organs. ·Conduct pre-job safety training for new talents and conduct safety knowledge education and safety quality inspection for on-the-job talents. ·Parking in hotel parking lots should be reasonable and keep the roads in the parking lot unblocked. ·安排对酒店进行24小时保安巡逻，迅速认真的调查处理工作中发现的问题。 ·指导和督促各部门的安全工作，协助各部门建立健全各项安全规章制度并检查其落实情况。 ·掌握消防监控中心和治安监控中心的操作流程，熟悉消防设施、器材和电视监控探头的分布位置，做好消防设备、器材的使用管理，定期进行检查，确保完好、有效。 ·对重大安全事故要保护现场，迅速组织调查，并上报上级领导和公安机关。 ·对新入店的人才进行岗前安全培训，对在岗人才进行安全知识教育与安全素质核查。 ·酒店停车场车辆停放要合理，并要保持停车场的道路畅通 Knowledge and Experience知识和经验   ·High School  diploma. ·Fire management certificate issued by fire station（Optional）. ·The management certificate issued by the Public Security Bureau（Optional）. ·The management position of Security Department of high star hotel is more than 3 years. ·Leadership skills developed – collaborative, enabling, and entrepreneurial. ·高中文凭。 ·消防局颁发的消防管理证书（可选）。 ·公安局颁发的管理证书（可选）。 ·高星级酒店保安部管理岗位工作3年以上。 ·领导力技能的提升开发-合作，可靠，和企业精神。

Primary Responsibilities主要职责 To conduct frequent and thorough inspections of Restaurant department (at least once a week). To feel comfortable with using all F&B Hotel software as well as general administration programs. Supervise functions. Supervise outlet service. Build and maintain positive relationships with all internal customers and guests in order to exceed their needs. Take action to address these needs in order to exceed their expectations. Maintain current Hotel information to be able to provide information to guests. Implements Procedures which enhance the guest experience. Implement working schedule based on forecast, banquet reservation, group and VIP arrivals. Record sales, complaints, solutions and equipment. Make recommendations to superior, improve working efficiency and sales so as to increase resources and control cost. 经常对餐厅部门进行彻底检查(至少一周一次)。 灵活地使用所有酒店餐饮软件以及行政程序。 监督和管理所有餐饮活动。 监督和管理部门服务标准。 与所有的酒店客人建立并保持积极的关系。 努力去预知客人需求以便满足并超出他们的需求。 了解最新的酒店知识以提供给客人最新信息。 执行正确的程序以提高客人的体验。 根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。 做好销售、宾客投诉、解决办法及相关人才、设备的记录。 给领导提出建议，提高工作效率，促进销售，并达到增源节支的目的。 Knowledge and Experience知识和经验 Good oral and written communication skills· Min 2-year experience in hotel engineering operation in similar capacity, preferably with international hotel. Hotel Restaurant Management graduate· Associate degree or above· Experienced in all aspects of restaurants service. Must be well-presented and professionally groomed at all times · Excellent leader and trainer with solid motivational and teamwork skills·Attention to detail and strong interpersonal skills to deal with diverse talent· 良好的口头及书面沟通能力。 至少2年酒店相关运做经验，具有国际连锁酒店工作经验优先考虑。 酒店管理专业毕业·全日制大专（含）以上学历餐饮服务的各方面丰富经验。 始终保持良好和专业的形象，优秀的领导者和培训师，具备良好的激励和团队合作能力·注重细节，良好的人际交往能力，能够和不同的人才相处。

Primary Responsibilities主要职责 To assist the Executive Housekeeper led the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives. Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs. Inspect all responsible areas daily and take corrective measures in order to meet brand standards in terms of cleanliness, maintenance and supply. Coordinate Housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner. Make recommendations to management on equipment, work methods, supplies and decorations. Keep abreast of all new equipment and cleaning products and evaluate their quality。 Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions. Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. Select, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations. Identifies training needs, check training plan of all Housekeeping sub-departments and follow-up to ensure compliance and efficiency of training activities. Drafts and evaluate work flows to improve and optimize organization. Management and responsible for FF&E inventory and preservation. Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. Deputizes for the Executive Housekeeper when required. 协助行政管家根据酒店的目标，带领客房部制定和实施部门目标。 监督清洁、维护等客房部日常运营，同时确保与部门制度、程序、标准和客人满意度相符。 每日检查所有责任区域并采取改进措施，以达到品牌标准对清洁、维护和供应方面的要求。 与前台、工程、市场销售和餐饮部协调日常工作，确保所有客房和公共区域都能及时有效地保持清洁和维护。 给予有关设备、工作方法、运营品及装饰的合理建议。 熟悉新设备和清洁产品，对其质量进行评估。 参与并安排酒店为特殊活动和节日而进行的装饰。 坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解安全及紧急程序。 选择、培训、发展、安排和管理直接和间接下属的绩效表现，以确保客房部的有效运营。 确认培训需求，检查各分部门的培训计划，并跟踪培训进展以及确认培训效果。 对工作流程进行制定和评估以达到优化提升的目的。 对酒店固定资产盘点和保养进行管理并负责。 通过监督管控人工成本与入住率之间的差异来优化劳动生产率。 在需要时代理履行行政管家的职责。 Knowledge and Experience知识和经验 Technical skills for Housekeeping/Laundry. Supervisory and leadership skills – collaborative, enabling, andentrepreneurial. Interpersonal skills well developed with guests, talents, management. Use/knowledge of PMS, Opera, FOLS.  Able to solve problem/make decision within scope. Attention to detail especially cleanliness, room presentation. Able to work independently, reliable, self-directed. 对客房服务和洗衣部门专业的管理技能。 监督和领导技能——合作、支持和创造。 与客人、人才、管理层有良好的人际关系。 使用/了解PMS， Opera，FOLS。 能够在一定范围内解决问题和做决定。 注意卫生细节，房间整体形象。 能够独立工作，可靠，自主的。

Primary Responsibilities主要职责 To work on a rotation basis within Housekeeping. To cleaning and upkeep carpets, upholstery and hard flooring in accordance to Hotel standards. To handle equipment and cleaning supplies with care. To respond to paging and follow up where cleaning is needed. Clean the multi-function hall, lounge and office according to hotel standards. To ensure cleaning equipment is in order and stored appropriately. Attend to general cleaning of restaurants, offices and public area assigned to him/her periodically by shampooing carpet, dusting and cleaning chandeliers, ceiling, A.C grills and other hard to reach fixtures and places asides form performing his daily cleaning duties. 在日常工作中参加清洗餐厅、办公室、公共区域地毯的工作，同时打扫吊灯、天花板，空调架或其他死角的卫生。 做好客房部基础工作运转，按照饭店的标准清洗地毯、硬地面和家具。 小心使用机器，及时清洁机器。 及时清洁责任区域并时刻保持其整洁。 根据酒店标准打扫多功能厅、休息室和办公室。 确保所有清洁器材正确摆放，并适当保存。 Knowledge and Experience知识和经验    Relevant work experience and be familiar with marble restoration, stone maintenance, carpet cleaning, the use of cleaning supplies, and equipment upkeep. 酒店相关工作经验优先考虑。熟悉大理石翻新，石材保养，地毯清洁，清洁用品的使用，机器设备的维护等。

Primary Responsibilities主要职责 Creates and presents the dishes in line with cooking instructions and supervisor's instructions.               Adapts work to fluctuations in level of activity, to special events and particular guests.           Helps receive deliveries and tidies food items according to storage guidelines.                          Is responsible for the high standard of dishes prepared.    在烹饪指南和主管的指导下创新及呈现的菜品。 适应工作波动，特别是对待一些特殊活动及特定的客人。 帮助收货及根据食品储存指南来整理食品存放货架。 负责高标准菜品的准备工作。 Knowledge and Experience知识和经验    Vocational certificate or diploma in professional cuisine. 2 to 3 years of experience.     Acknowledged managerial skills.     Perfect knowledge of FSMS guidelines . Computer literate in the Windows environment . Languages: fluent in the national language, knowledge of English. 持有烹饪专业资格证书。 2到3年的相关经验。 具有相关管理技能 。      了解，熟悉FSMS知识  。  熟悉电脑操作知识。 语言要求：中文熟练，会英语更佳。

Primary Responsibilities主要职责 ·At all times, promote a positive image of Louvre International Furniture Exhibition Centerand the hotel in all forms of contact. ·Promote and sell furniture and related products, promote the hotel, guest room, meeting/banquet and F&B outlets, SPA and Fitness Center, promotionpackages etc. ·Able to conduct hotel tour in a professional manner, welcome all guests at the hotel/department upon arrival and provide detailed information as and when required. ·Keep clients advised of latest information regarding hotel’s development. ·Develop and foster a good working rapport with all guests, clients, department colleagues, other departments and members of the public. ·Maintain existing business and develop new accounts, maintain good business relationship with all producers. ·Promotes the hotel as often as possible through site inspections, presentations etc. of the hotel. ·Complete weekly entertainment and weekly activities plan. ·Develop & foster close and positive rapport with the public, guests, clients and members of the trade. ·Keep well informed about the product (furniture, guest room, catering and other facilities),maintains contacts with Louvre International Furniture Exhibition Centerand all other departments in the hotel. ·在随时随地对客发生的联系中提高罗浮宫国际家具博览中心和酒店的正面形象。 ·推荐和销售家具及其相关产品，酒店、客房、会议、宴会、餐厅、水疗和健身中心、推广套餐等。 ·能够独立、专业的进行参观酒店，接待部门或酒店的客人。   ·记录客户对于酒店发展的建议和更新的信息。 ·发展与所有客户、部门同事、其他部门和公众的良好工作关系。 ·保持现有客户并发展新的客户, 同客户保持良好的商业关系。 ·通过参观酒店、介绍酒店等活动推销酒店。 ·完成每周的款待和活动计划。 ·鼓励和发展同公众、旅客、客户以及商界人士之间的积极紧密关系。 ·关注罗浮宫国际家具博览中心和酒店情况（家具、住宿、饮食和其它设备）。要与相关部门保持联系。 Knowledge and Experience知识和经验 · Possess the language and write skills, and type and operate the computer skillfully, help to deal with the internal related letters work. · Mastering statistics, prediction and secretary knowledge. · Possess the foreign language reading and writing skill, have ability to deal with every kind of documents and data . · Know well about the Sales & Marketing Department  business activities and assist the task of each position . · Possess the ability about the public and social communication  .                                          · 具有一定的语言文字能力，并能熟练进行打字和电脑操作，帮助处理部门内部的相关文字工作。    · 掌握一定统计、预测、文秘等知识。                                                    · 具有一定外语阅读书写能力，能够处理中英文各类文件、资料等。   · 熟悉市场销售部业务，协助各岗位工作。 · 具有公共关系能力。

Primary Responsibilities主要职责 Identify training needs at the pastry Department, develops & implements training for the pastry Kitchen talent.Conducts on-the-job training sessions for Pastry Department personnel.Makes suggestions for improvement. Helps subordinate develop their skills to the best of their ability and provides support for career development. Is responsible for food hygiene, safety and quality in the hotel. Maintains standard recipes, plate specification & picture board in the appropriate kitchen area for the guidance of all pastry/ chocolate & bakery talent.Controls the requisitions of all food supplies, operating supplies & equipment to the pastry/ Chocolate & bakery kitchen.Attends Daily kitchen briefing, weekly F&B meeting and the scheduled meetings for the position.Investigates & take immediate corrective actions for any complaints, reports on food poisoning, accidents or any other incidents.Accomplishes market list orders in accordance with the quality & quantity standards for Pastry Department as a whole. 明确饼房部门培训需求，为饼房部门厨师制定培训计划和进行培训工作。为饼房人员开展在职培训。提出改进建议。帮助下属提高他们的技术并为他们的职业发展提供支持。对酒店食品卫生、安全及食品质量负责。维护标准食谱，在适当的厨房区域，放置规格说明、图片展板，以便指导所有的西点房、巧克力和面包房厨师的出品。控制厨房内的食品、操作用品和设施设备的采购。参加每日厨房例会，每周餐饮部会议和其他相关会议。对于食物中毒，事故或者其他事件的投诉抱怨，立即进行调查并及时采取纠正措施。饼房作为一个整体，按照标准统一的数量和质量的标准，完成市场订单。 Knowledge and Experience知识和经验 High school,formal studies in Pastry/Baking.Minimum 10years of experience.Acknowledgedmanagerial skills.Perfectknowledge of FSMS guidelines. Computerliterate in the Windows environment . Languages: fluentin the national language, knowledge of English recommended. 高中学历，或正规糕点烘焙学校学习。至少10年的相关经验。具有相关管理技能。具有相关管理技能。了解，熟悉FSMS知识。熟悉电脑操作知识。语言要求：熟练中文及懂英语更佳。

Primary Responsibilities主要职责 ·In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known. ·Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up. ·Supervise cash handling and banking procedures. ·Prepare daily banking and cash flow reports. ·Establish and instruct talent in cash security procedures. ·Deal with irregular payments. ·Supervise the maintenance of service equipment. ·Monitor standards of guest facilities and services. ·Control stock and monitor security procedures. ·Assist with menu and wine list creation. ·Supervise functions. ·Supervise outlet service. ·当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。 ·全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。 ·负责监督现金操作和交接程序。 ·填写部门营业收入报表。 ·建立和指导人才正确处理现金程序。 ·处理非日常的付款。 ·监管和维护服务设备。 ·监督客人设施和服务标准。 ·控制库存和进行安全监督。 ·协助开发新菜单和酒水单。 ·监督和管理所有餐饮活动。 ·监督和管理部门服务标准。 Knowledge and Experience知识和经验 ·Good oral and written communication skills ·Min 2-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain ·Hotel Restaurant Management graduate ·Associate degree or above ·Experienced in all aspects of restaurants service ·良好的口头及书面沟通能力。 ·至少2年酒店相关运做经验，具有国际连锁酒店工作经验。 ·酒店管理专业毕业。 ·全日制大专（含）以上学历。 ·餐饮服务的各方面丰富经验。

Primary Responsibilities主要职责 Produces and presents the dishes for the section in line with the cooking instructions and processes defined by the hotel and brand. May be asked to carry out some food preparation in the dining room in front of guests, depending on events or how the F&B offer is organized. Ensures that dishes are well presented, of a high standard and at the right temperature.    Delivers dishes in good time to suit guests' wishes. Depending on the hotel, may be asked to receive deliveries, check and store merchandise. Organizes his/her work and timing to suit fluctuations in guest numbers and special events. Ensures that the workplace remains clean and the safety of consumable goods by always respecting FSMS regulations. Is actively involved in meeting the department's targets:   -By following the cooking instructions to the letter.  -By avoiding waste and loss of food items. -By respecting the procedures and internal audits applicable in the hotel. Helps conduct inventories. 根据酒店和品牌的烹饪指导和流程, 制作并展示菜肴。 视活动或餐饮提供方式而定，可能需要在客人面前在餐厅内准备食物。                          确保在合适的温度下，高质量、高标准的呈现菜肴。 适时提供菜肴, 以满足客人的期望。 根据酒店要求而定, 可能需要参与收货、检查及贮存货品。 根据客人数量和特殊活动的变化，合理安排他/她的工作和时间。 始终遵守FSMS的要求，确保工作场所保持清洁和食品安全。 积极参加部门会议并达到部门目标：  -严格遵照烹饪说明完成工作。  -避免食物的浪费和损失。  -尊重酒店内部审计流程。 协助进行库存盘点。 Knowledge and Experience知识和经验 Vocational certificate or diploma in professional cuisine. 2 to 3 years of experience.     Acknowledged managerial skills.     Perfect knowledge of FSMS guidelines . Computer literate in the Windows environment . Languages: fluent in the national language, knowledge of English. 持有烹饪专业资格证书。 2到3年的相关经验。 具有相关管理技能 。      了解，熟悉FSMS知识  。  熟悉电脑操作知识。 语言要求：中文熟练，会英语更佳。

Primary Responsibilities主要职责 To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety. To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel. To check all the guest rooms, VIP in-house, VIP arrival and long staying guests. To prepare daily work sheet for room Attendants. To perform secondary duties as assigned by the Executive Housekeeper. And Assistant Executive Housekeeper. Record daily events in the logbook and follow up on previous information reported by outgoing supervisor daily. o assist in the inventory of guestroom linen. Prepares supervisor’s report, accomplishes requisition from and maintenance work orders. Collects R.A.’s reports for submission to Housekeeping office. Reports and turns over any items left by guests to Lost & Found in-charge. 对酒店的规章制度、卫生、健康安全有明确的了解。 管理客房服务员并检查客房及服务区域的卫生，注意从酒店的全局出发并根据要求建立国际化的卫生标准。 检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。 准备客房服务员的每日工作表。 执行行政管家及行政副管家所分配的其它次要的任务。 记录日常事件并继续向下一班主管的做好交班。 协助客房布草的盘点。 准备主管报告，完成维护工作需求。 收集客房服务人才作报告并将其上交到办公室文员处。 提醒人才报告并上交任何客人的遗留的物品。 Knowledge and Experience知识和经验 Least 2 years working experience in Housekeeping floor section. Have good communication skill. Have similar position in international 5 star hotel. Service oriented with an eye for details. Ability to work effectively and contribute in a team. 至少2年的客房楼层工作经验。 良好的沟通技巧。 有国际5星级酒店相同的经验。 用心着眼于细节。 能有效工作并且对团队有贡献。

Primary Responsibilities主要职责 Provide a professional, advisory and support service to the Executive Housekeeper to assist in meeting the strategic goals of the establishment. Monitor and review Quality Standards for the Department. Participate in the preparation of the Strategic Business and Operating Plans. Prepare monthly outlook/forecast reports. Attend meetings as required. Perform any duties assigned by the Management deemed necessary. 向行政管家提供专业咨询和相关帮助，以及协助完成其战略目标。 监测和审查部门的质量标准。 参加并准备关于商务战略和运营的计划。 准备月度计划和预期报表。 根据需要参加会议。 执行任何管理层委托的工作。 Knowledge and Experience知识和经验 Technical skills for Housekeeping/Laundry. Supervisory and leadership skills – collaborative, enabling, andentrepreneurial. Interpersonal skills well developed with guests, talents, management. Use/knowledge of PMS, Opera, FOLS.  Able to solve problem/make decision within scope. Attention to detail especially cleanliness, room presentation. Able to work independently, reliable, self-directed. 对客房服务和洗衣部门专业的管理技能。 监督和领导技能——合作、支持和创造。 与客人、人才、管理层有良好的人际关系。 使用/了解PMS， Opera，FOLS。 能够在一定范围内解决问题和做决定。 注意卫生细节，房间整体形象。 能够独立工作，可靠，自主的。

Primary Responsibilities主要职责 Inspects all fridges, storage areas and work areas in his section at the start of the shift, during the shift and at the end of shift, to ensure all items are in good condition. Responsible of creating new innovative dishes concerning his line of specialty. Checks chillers and storage area thoroughly to avoid spoilage and maintain FIFO. Ensure that production is done according to the standard recipes at all times. 在部门开始运作之前检查所有冰箱、存储区域和工作区域，在运作过程和结束时，确保所有物品状况良好。 负责创建与他相关的特殊新颖的菜肴。 彻底地检查冷却装置和存储区域避免腐坏，做到先进先出。 确保所有出品按照标准的烹饪方法制作。 Knowledgeand Experience知识和经验 Has high knowledge of all preparation concerning ingredients, cooking techniques and presentation of international cuisine. Working experience of the same position at luxury hotel is priority. 熟练掌握厨房所有领域有关食材的准备工作,烹饪技巧和摆盘展示。 奢华酒店同岗位工作经验优先。

Primary Responsibilities主要职责 Provide the personalize the guest arrival/departure experience. Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. Accuracy in link of reservations requirement to room allocation/guest needs. Liaison between Front Office departments and rest of hotel effective for guest experience. Conducts shift briefings to ensure hotel activities and operational requirements are known. Supervise front office operations during assigned shift including: Maintenance of guest information Maintenance of information about local events. Compile occupancy statistics. Supervise group bookings. Assisting with serious complaints. Supervise cashiering activities during shift including: Cash handling and banking procedure. Dealing with irregular payments. Instructing staff in credit policies and facilities. Instructing staff in cash security procedures. Supervise the cashiering system. Proficient in the use of Microsoft Office and Front Office System. Problem solving and organizational abilities. 为客人提供个性化的到店及离店体验。 预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。 根据预订信息准确地为客人安排房间及满足合理需求。 在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。 进行有效的交接班简报工作，以明确酒店活动和运营要求。 在当班期间监督前厅部运营情况，包括： 维护客户信息； 维护当地活动的信息； 统计入住情况； 监督团组预订情况； 协助解决严重投诉问题； 在当班期间监督收银活动，包括： 现金处理和银行业务程序； 处理非法支付情况； 就信用政策和设备对员工进行指导； 就现金安全程序对员工进行指导； 对收银系统实施监管； 熟练使用微软办公软件和前台系统； 具有解决问题和组织能力； Knowledge and Experience知识和经验 Diploma or Degree preferably in hospitality or related field. Minimum one (1) years relevant experience in a similar position in a renown international. hotel brand. PMS and Office software knowledge· Excellent oral and written skills in Mandarin and English. Excellent interpersonal & communication skills. Service oriented with an eye for details. Confidently able to resolve problems and make decisions. Adaptable and flexible and able to embrace and respond to change effectively. Min 1 year executive Lounge  Supervisor experience. 酒店管理或相关专业的本科或专科学历。 在知名国际酒店内从事至少两年类似岗位的经验。 熟悉并掌握Opera酒店管理系统和各类办公软件。 良好的中英文听说读写能力。 优秀的人际关系和沟通能力。 以服务为导向的敏锐洞察力。 自信的解决问题与决策的能力。 适应性强，灵活并能有效地接受和应对变化。 行政酒廊主管一年以上工作经验。

Primary Responsibilities主要职责 ·Report the regular work to Banquet Manager. ·In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known. ·Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up. ·Supervise cash handling and banking procedures. ·Prepare daily banking and cash flow reports. ·Establish and instruct talent in cash security procedures. ·Deal with irregular payments. ·Supervise the maintenance of service equipment. ·Monitor standards of guest facilities and services. ·Control stock and monitor security procedures. ·Assist with menu and wine list creation. ·Supervise functions. ·向宴会经理汇报工作。 ·当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。 ·全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。 ·负责监督现金操作和交接程序。 ·填写部门营业收入报表。 ·建立和指导人才正确处理现金程序。 ·处理非日常的付款。 ·监管和维护服务设备。 ·监督客人设施和服务标准。 ·控制库存和进行安全监督。 ·协助开发新菜单和酒水单。 ·监督和管理所有餐饮活动。 Knowledge and Experience知识和经验 ·Good oral and written communication skills ·Min 2-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain ·Hotel Restaurant Management graduate ·Associate degree or above ·Experienced in all aspects of restaurants service ·良好的口头及书面沟通能力 ·至少2年酒店相关运做经验，最好具有国际连锁酒店工作经验 ·酒店管理专业毕业 ·全日制大专（含）以上学历 ·餐饮服务的各方面丰富经验

PrimaryResponsibilities 主要职责 To cost all recipes, inter-kitchen transfers and any food and beverage consumed by the hotel employees (staff meals). To define minimum and maximum stock levels, par stock management systems and to ensure the compliance with the relevant departments. To perform daily and monthly Food and Beverage reconciliations, using POS-generated sales analysis reports and ensuring that all discrepancies are explained. To perform the physical count of all storeroom stocks and month-end inventory, with final balances to be reconciled with the general ledger month-end balance. To report the daily and monthly F&B costs with emphasis and detailed analysis on exceptional variances such as trend of cost of sales ratios, slow moving items, breakage & loss. 计算所有菜谱、厨房间转让以及酒店雇员消耗的任何食品和酒水（员工餐费）的成本。 确定最低和最高库存量、标准库存管理系统，并确保遵循相关部门的要求。 利用 POS 系统生成的销售分析报告，每天、每月核对食品和酒水明细，确保所有差异均已作出解释。 实物盘点所有库存和月末存货的数量，使最终余额与总账月末余额核对一致。 每天、每月报告食品和酒水的成本，报告重点详细分析异常的差异，例如销售成本比率趋势、滞销 品、破损和损失。 Knowledge and Experience知识和经验 College degree or above. 3 years or above experience inrelated work. in the area of recruitment at 4 or 5 star international hotels. Fluent oral and writtenEnglish. With capability ofcommunication and coordination. Work honestly with strongresponsibility, fairly handle matters. Well complete each work taskdesignated at the above Job Responsibility. Must have education in basicaccounting. 大专或以上学历。 三年以上国际品牌酒店相关工作的经验。 有良好的英语能力。 有较强的沟通协调和管理能力。 工作认真负责，作风正派，处事公正，有良好的素质。 能较好完成上述工作职责规定的各项任务。 主修会计。

1. Provides a professional, advisory and executive support to the General Manager in meeting strategic goals. 2. Participates in the development and implementation of policies for the department and hotel. 3. Plans and develops marketing strategies and promotion plans. 4. Oversees and assists in the development and implementation of the hotel’s Sales and Marketing plans. 5. Monitors and evaluates contemporary sales and marketing initiatives and trends. 6. Manages departmental changes and ensuring processes and required infrastructure are in place. 7. Conducts market research. 8. Establishes pricing strategies and sales targets for the hotel. 9. Manages special projects and other business related enterprises. 10. Ensures efficient utilization of departmental resources. 11. Ensures the development, update and maintenance of promotional materials. 12. Reports on the effectiveness of Sales and Marketing programs. 13. Manages human resources within the department including selection & recruitment, training & development, team building, staff performance planning and review. 14. Demonstrates compliance with legislated health and safety requirements in the work place. 15. Ensures staff in the department is aware of their duties and responsibilities. 16. Initiates corrective measures and actions immediately when the well being and the normal operation of the department or the hotel are being jeopardized. 17. Ensures staff maintains complete familiarity with safety, current first aid and fire emergency procedure. 18. Ensures that all equipment is functioning and serviced regularly. 19. Manages guest relations and client services including guest and client need, product and service knowledge, sales effectiveness, communication skills and guest and client feedback. 20. Manages departmental expenses and budget. 21. Prepares monthly outlook/forecast for related expenses and return to management as scheduled. 22. Monitors accounts activities and makes adjustments when necessary. 23. Implements cost saving methods for the department in line with corporate policy. 24. Ensures staff abides by the Hotel Employee Handbook. 25. Ensures staff abides by both the Company and Hotel policies and procedures. 26. Ensures files, correspondence and other relevant business documentation are maintained. 27. Liaises with Corporate office to ensure execution and smooth flow through of all Sales & Marketing initiatives. 28. Coordinates with all Sales & Marketing departments within the company to maximize sales opportunities. 29. Represents and promotes the hotel to all sectors in the community locally and overseas. 30. Participates in company initiated sales and marketing events. 31. Conducts sales promotion trips to target markets. 32. Maintain good rapport and communication in the market place locally and overseas. 33. Abides by the hotel Employee Handbook. 34. Abides by both the hotel and company policies and procedures. 35. Analyses, evaluates and improves personal performance on a continual basis.

【岗位职责】 1、开餐前做好全面的卫生工作，认真做好自己所负责区域的卫生工作，保证提供优雅干净的卫生环境； 2、服从领班安排，按照工作程序与标准做好各项开餐准备工作； 3、准时参加班前会，熟知领班宣布的每日客人预订情况，重要团体、宴会等各种信息，以及酒店部门的有关精神； 4、上班时要集中精力，保持规范的站立姿抛，不准交头接耳，凑在一起聊； 5、爱护设备物品，做好保养维护工作，尤其是每月的计划卫生保养工作天； 6、保证开餐结束后的整洁卫生，达到下一次的开餐要求，总之做好收尾工作； 7、待领班检查完毕后并征得领班同意可下班； 8、积极参加酒店及部门举办的各种培训，不断提高自身服务技能和技巧以及综合素质； 9、自学遵守酒店及部门规定的各项制度； 10、完成领班交办的其他工作。 【岗位要求】 基本素质：对工作有责任心。 自然条件：身体健康。 文化程度：初中以上文化程序。 工作经验：1年以上酒店工作经验。 特殊要求：工作细心、耐心。