军事训练官 退伍军人 拓展训练 团建教练

【岗位职责】 1、负责景区门票、会员卡及周边产品的销售工作，完成月度销售指标2、开发维护客户资源，建立长期稳定的合作关系 3、收集市场信息，分析客户需求，制定个性化销售方案 4、处理客户咨询及投诉，提供专业解答和优质服务 5、执行公司营销策略，参与促销活动的推广与实施 【岗位要求】 1、热爱销售工作，具备较强的沟通能力和抗压能力 2、性格开朗，亲和力强，善于与各类客户建立良好关系 3、学习能力强，能快速掌握产品知识和销售技巧 4、具备团队协作精神，服从工作安排 5、有销售经验或旅游行业背景者优先

【岗位职责】 1、负责餐厅客人的接待、引导及座位安排工作，确保客人得到及时、热情的服务 2、接听订餐电话，记录客人预订信息并准确传达至相关部门 3、维护餐厅入口区域的整洁与秩序，保持良好形象 4、解答客人关于菜品、价格、服务等方面的咨询 5、协助处理客人投诉及特殊需求，及时反馈至管理人员 6、配合餐厅运营需要完成其他临时性工作 【岗位要求】 1、年龄18-30周岁，形象端正，气质良好 2、具备1年以上餐饮行业接待或服务工作经验 3、普通话流利，具备基本的粤语沟通能力者优先 4、服务意识强，具备良好的沟通协调能力 5、能够适应早晚班轮班工作制 6、工作细致耐心，具备应对突发情况的应变能力

摄像|后期 【岗位职责】 景区活动花架拍摄、基本剪辑，确保作品时效性创作视频拍摄方案，策划有助提升景区形象的优貭视频作品不断提升个人技术和专业知识积累 公司拍摄设备的目常维护、定期检查、清洁保养整理拍摄素材，分类存储并备份，建立素材管理体系 【任职要求】 对视频行业富有激情，具备持续学习和创新的能力熟悉使用摄像机、无人机等设备，掌握基本直播操作调试经验热爱创作，工作主动，有较好的审美和创意能完成基础的剪辑、配乐、字慕添加、特效制作学历不限，有摄像、祝频制作等相关工作经验者优先熟称利用视频制作软件进行剪辑，调色等后期制作者优先

策划助理 【岗位职责】 协助制定公司宣传推广方案，包括活动策划，新媒体內容规划等； 能完成文案撰写，如公众号推文、宣传视频文案脚本等；能协助执行宣传活动；协助完成基础视频剪辑工作。 【任职要求】 不限学历，有相关工作经验者优先； 热爱创作：有阅览收藏新媒体优质内容的习惯； 具备良好的文字表达能力，能独立完成新媒

【岗位职责】 1、负责西餐菜品的制作，包括前菜、主菜、甜点等，确保出品质量符合标准； 2、根据菜单要求准备食材，合理控制成本，避免浪费； 3、保持厨房卫生整洁，严格遵守食品安全与卫生管理制度； 4、协助研发新菜品，定期更新菜单，提升顾客用餐体验； 5、配合团队完成日常备餐、出餐及高峰期的高效运作； 6、定期检查厨房设备，确保其正常运行，及时上报维修需求。 【岗位要求】 1、年龄18-40岁，身体健康，能适应餐饮行业工作节奏； 2、1年以上西餐厨师工作经验，熟悉西餐烹饪流程及标准； 3、掌握西餐基本烹饪技巧，能独立完成常见西餐菜品制作； 4、具备良好的团队协作能力，服从工作安排； 5、对食品安全与卫生有高度责任心； 6、有创新意识，愿意学习新菜品与技术者更佳。 7、会有点东南亚菜或日料经验者优先考虑

【岗位职责】 1、全面负责餐厅日常运营管理工作，包括人员排班、服务流程监督及现场突发事件处理 2、督导服务员执行标准化服务流程，确保用餐环境整洁及服务质量达标 3、定期检查餐厅设备设施状况，协调维护保养工作 4、负责餐厅物资管理，包括餐具盘点、食材消耗监控及成本控制 5、处理顾客投诉及特殊需求，建立客户满意度提升方案 6、配合厨房部门做好出餐效率管控，优化前厅后厨协作流程 7、组织员工服务技能培训，定期进行业务考核 【岗位要求】 1、具有1年以上餐饮服务管理经验，有景区餐饮工作经验者优先 2、熟悉餐厅运营全流程，掌握食品安全及卫生管理规范 3、具备较强的现场指挥能力，能高效处理突发服务事件 4、良好的成本管控意识，擅长人员调配与排班优化 5、身体健康，能适应早晚班轮换及节假日高峰工作强度 6、普通话流利，具备基础粤语沟通能力者优先 7、年龄25-40周岁，形象端正，无不良嗜好，女士优先

【岗位职责】 1、负责迪茵湖生态旅游度假区相关产品及服务的销售工作，完成公司制定的销售目标； 2、开发新客户资源，维护现有客户关系，定期跟进客户需求，提升客户满意度； 3、根据市场动态及客户反馈，制定并执行销售策略，推动销售业绩增长； 4、协助策划并参与公司组织的各类营销活动，提升品牌影响力； 5、定期提交销售数据及市场分析报告，为管理层决策提供支持； 6、与公司内部团队紧密协作，确保客户需求得到高效响应。 【岗位要求】 1、对销售工作充满热情，具备良好的沟通能力及谈判技巧； 2、具备较强的市场开拓能力，能够独立完成客户开发与维护； 3、具备团队合作精神，能够适应快节奏的工作环境； 4、学习能力强，能够快速掌握公司产品及服务信息； 5、有旅游、酒店、生态度假等相关行业销售经验者优先； 6、能接受弹性工作时间，适应偶尔出差或外勤工作。

【岗位职责】 1、负责前台接待工作，包括来访客人的登记、引导及咨询解答，确保接待服务高效、专业； 2、接听和转接电话，处理日常来电咨询，记录并传达重要信息； 3、协助处理客户投诉及突发事件，及时反馈并协调相关部门解决； 4、维护前台区域整洁有序，确保办公用品、宣传资料等物资充足； 5、协助完成部门行政事务，包括文件整理、数据录入及基础文书工作； 6、配合其他部门完成临时性工作任务，确保工作流程顺畅。 【岗位要求】 1、年龄20-26岁，形象端正，气质佳，具备良好的服务意识和职业素养； 2、1年以上前台接待或相关服务行业工作经验，熟悉接待流程及礼仪规范； 3、普通话标准，语言表达清晰，具备良好的沟通协调能力； 4、熟练使用办公软件（如Word、Excel等），具备基础文书处理能力； 5、性格开朗，责任心强，能适应弹性排班及节假日轮岗工作； 6、具备团队合作精神，工作细致耐心，能高效处理多任务。

【岗位职责】 1、负责前台接待工作，包括来访客人的登记、引导及电话接听转接，确保服务规范、礼貌周到； 2、协助处理客户咨询、投诉及突发事件，及时反馈并跟进解决； 3、管理前台区域的整洁与秩序，确保办公用品、宣传资料等物资充足且摆放有序； 4、协调部门间的日常沟通与事务对接，传递文件、通知等信息； 5、协助完成入住登记、票务办理等与度假区相关的服务支持工作； 6、定期整理前台工作数据，提交相关报表，并提出优化建议。 【岗位要求】 1、年龄，20-26岁，形象气质佳，普通话流利，具备良好的沟通表达能力； 2、1年以上酒店、旅游度假区或服务行业前台接待相关工作经验； 3、熟练使用办公软件（如Word、Excel），具备基础数据处理能力； 4、服务意识强，耐心细致，能灵活应对突发情况； 5、可接受轮班制工作安排（含周末及节假日）。

岗位职责 1. 负责酒店客房打扫，按照客房清扫流程和质量标准，做好日常清洁及计划清洁工作，为宾客提供整洁、舒适、方便、安全的居住环境。 2. 检查房内各类家具和设备的完好情况，及时报告和报修。 3. 负责清点更换各种的布草，补齐各类客用供应品，并做好记录。 4. 保持工作车内、工作间的供应品物品的摆放符合酒店要求。 5. 负责本岗位卫生清洁工作，保证工作区域的整洁、有序。 6. 负责客人来访、问讯、留言、借用物品等委托代办服务。 7. 接受经理、主管对工作程序及卫生质量的检查，并按要求进行返工。 8. 在工作过程中，发现异常情况应立即向上级报告。 9. 完成领导交办的其它工作。 岗位要求 1.身体健康，能适应体力劳动及站立工作，无传染性疾病。 2. 具有良好的服务意识和团队协作精神，能够承受工作压力 3. 注重细节、讲究个人卫生及环境卫生。 4. 能够聆听并对客人的要求做出反馈。经常面带笑容。

【岗位职责】 1、负责客房部的日常运营管理，确保客房清洁、布草更换、物品补充等工作高效有序进行； 2、制定并执行客房服务标准及流程，监督员工操作规范，提升服务质量； 3、定期检查客房卫生、设施设备状况，发现问题及时处理或报修，确保客房处于良好状态； 4、负责客房用品的库存管理，控制成本，避免浪费； 5、培训、指导客房服务员，提升团队业务能力及服务意识； 6、处理客人投诉及特殊需求，提供及时、周到的解决方案； 7、与其他部门（如前厅、工程、安保等）保持良好沟通，确保工作协调顺畅。 【岗位要求】 1、1年以上酒店或度假区客房管理工作经验，熟悉客房服务流程及标准； 2、具备较强的组织协调能力，能高效安排并监督团队完成工作任务； 3、注重细节，对卫生、服务品质有高标准要求； 4、具备良好的沟通能力及应变能力，能妥善处理客人投诉及突发情况； 5、身体健康，能适应倒班工作制； 6、有团队管理经验者优先。

岗位职责： 1、配合厨师，负责厨房蔬菜等的粗加工以及清洗工作； 2、协助其他有关厨房的工作。 任职要求： 1、男女不限，年龄45岁以下，初中以上文化程度， 良好语言表达能力； 2、了解厨房中各种设备工具的性能和使用方法，具有厨房设备维修保养一般知识和能力； 3、熟悉食品卫生法，了解食品营养知识； 4、熟悉厨房、餐厅环境卫生和服务知识。

工作职责： 希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。 如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。 总经理负责管理酒店管理团队和酒店整体目标从而为宾客和会员提供一个良好的体验，并同时保证酒店盈利水平和宾客的满意度。 我的具体职责是什么? 作为总经理，您将应以最高标准完成以下任务： • 管理酒店的持续盈利能力，确保酒店的收益和宾客的满意度达标甚至超过标准要求。 • 领导指挥酒店的所有关键性事宜，包括资本项目、宾客服务以及酒店翻新。 • 确保所有的决策对于酒店和集团都是利益最大化。 • 提供可实现的酒店预算并且为酒店设置短期和长期的战略目标。 • 为酒店员工组建有效的领导团队。 • 领导指挥酒店所有的商务计划。 • 符合甚至超过希尔顿品牌服务标准。 • 确保成本得到控制同时收益机会有效发现并达成。 • 管理和开发的酒店管理团队，以确保希尔顿全球职业发展和继任计划有效执行。 • 定期与部门主管举行简报和沟通会议。 • 应对审计，确保酒店能持续改进。 • 始终贯彻执行希尔顿的使命宣言及战略。 • 确保关注员工的发展过程并为个人发展建立制度程序。 • 确保各部门都具备为酒店制定的成功计划。 • 确保与员工建立有效的双向沟通模式和渠道。 • 及时对反馈观点进行回应，以便员工知晓并达成目标。 • 确保为有发展潜力的员工提供指导活动。 • 确保培训为酒店生意起到增值作用。 • 达成员工满意度目标。 • 改善员工流失率。 • 利用内部招聘方式使员工得到发展。 • 放权给部门经理使其在各自部门人员管理上具有主动性。 • 定期与业主代表沟通，为其提供正规报告并且建立良好关系达到双赢的目的。 • 保证酒店产品符合品牌标准。 • 利用客人的反馈意见激发出产品及服务的长远提高计划。 • 分享酒店内最佳实例。 • 创造并利用公关机会宣传品牌形象。 • 统一管理IT • 利用技术提供信息管理。 • 确保符合所有法定要求。 • 达成健康健全目标。 • 与主要客户建立并维持良好关系。 • 保持并提高客人满意指数调查结果。 • 有效处理客人投诉，努力减少投诉数量。 • 达到QA目标。 • 支持业务发展部进行客户拜访。 • 监督测试电话结果，并根据商业计划目标进行改善。 • 架构一份具有财务健全性及准确性的商业计划。 • 与高级管理层达成一致财务目标并确保他们对财务状况保持同步信息。 • 确保准确的预算，对潜在的生意高峰和低谷期有准确的判断并进行及时的调整。 • 分析差异并采取适当的行动。 • 根据商业表现作出资金开销决定。 • 管理流动现金及财产。 • 管理成本，优化利润转换并交付计划。 • 同意并监督部门销售计划。 • 寻找并把握新的商业契机。 • 了解市场的威胁和机会并确保采取行动反映出这些情况。 • 商议性地管理人才，辅助平衡方向。保持团队的士气与动力。前瞻性地关注技能发展并担负责任。通过有效的指导与指派达到授权目标。同意个人及团队的目标并在监督过程中定期给予适当的鼓励、反馈及认可。 • 经常在酒店各处视察走动。具有说服力和果断力。能够通过适当的方式赢得周围人对其观点的赞同。能够有逻辑性的提出争论，并正视和解决冲突。适当的时候愿意站到对方立场考虑问题。 • 口头和书面上都能清楚简明的沟通。在公众面前能够展现出自信。在介绍信息时做到专业与坦诚。做双向沟通，具有良好的倾听技能。 • 花时间建立有价值的关系，例如：同事、客人与业主。需要时提供个人帮助和信心。能够处理复杂的人际关系并建立信任。具有亲和力，能与同事和客人感同身受。了解并适应文化差异。 • 设定有挑战性的长、中、短期目标。实施可行的商业计划，包括预计的结果、优先事宜、时间表以及充分详细的衡量标准。有效的鉴别优先事宜，平衡紧急事宜的重要性和可行性。浏览针对认可的衡量标准所制定的行动计划，适时作出必要调整。在紧张的时间安排中有效管理自己的时间。灵活面对变化，按实际情况重新设定优先事宜。 • 快速理解，并从广泛的业务相关的书面及数字信息中进行正确的逻辑推理。从数据中认识到趋势。当试图理解问题或事宜的时候，找出所有相关信息。从数据中找出可能造成问题或趋势的原因。 • 做决定的时候考虑广泛的供选方案。考虑所有相关因素。做好承担适当风险的准备。提出新颖原创的建议 – 不墨守成规。愿意做出坚定、清楚并正确的决定。必要的时候，当决定不成功时制定应急预案。 • 高度重视达成生意目标。在瞬息万变的商业环境中，不断创造机会增加收入或削减成本。明白若想获得财务成功，需要通过对质量、员工及客人的重视找平衡方法。在了解本地市场环境和商业计划的基础上，建立一个清楚的长远使命。与国际商业、经济、技术发展趋势保持同步。 • 为所做的事情担负责任。为实现目标而具有韧性。遇到困难或挑战的时候，不放弃，并在时间压力下仍然保持平静。享受繁忙的工作，不介意突如其来的打扰。接受并适应工作环境的变化。注重发展自身技能并时刻保持学习的状态。能够在工作结束时从压力中抽离。 任职资格： 我们寻找什么样的人才? 希尔顿总经理职位始终要以宾客的利益为重，并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准： • 工作年限：10年。 • 管理经验: 有相似标准的酒店总经理或者运营总监的经历。 • 具有很强的商业头脑以及随着经验不断增加的盈利能力。 • 有相似规模酒店的经验预算管理、收益提案、结果预测的经验。 • 杰出的领导能力。 • 良好的沟通能力及技巧。 • 深入了解酒店/休闲/服务行业。 • 酒店管理及相关的学位。 服务于希尔顿将会如何？ 希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌. 延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意” 团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！

工作职责： An Account Manager, Hilton Worldwide Sales （HWS） will manage and grow the value and share of wallet accounts for Hilton Worldwide. The role will be based in Beijing, and you will be accountable for the performance of selected Meetings, Incentives, Conferences, and Exhibitions （MICE） accounts on a local, national, and global basis. You will create and communicate the account strategies to develop and drive increased market share and demonstrate value to both internal and external customers. • Develop strategy and direction for the account base in line with Hilton’s revenue strategies • Accountable for the delivery of the strategy and activities of their account base • Identify and evaluate new business opportunities within current account base • Execute strategic Account Development Plans （ADP） and support communications of key messages internally and externally • Develop strong relationships with key hotels that receive business from the account portfolio and understand the hotels’ individual strategy HOW YOU WILL MAKE AN IMPACT Your role is important and below are some of the fundamental job duties that make your work unique. Planning Activities • Establish procedures and processes in relation to managing the account portfolio to drive market share • Implement plans to ensure overall strategic direction of the account base and support Hilton’s revenue strategies • Ensure relevant updates are sent to internal and external stakeholders • Establish and develop long term effective working relationships with key customers to drive business • Network with sub account handlers and global leads where relevant • Strengthen relationships with key hotels and align strategies where relevant • Maximise all opportunities by developing relationships with third parties （MICE agents and Travel Management Company （TMC）） • Build, implement and communicate the account strategies, and deliver the expected targets • Develop account plans that specify objectives, timescales and sales activities to support the defined account strategy and ensure maximum opportunity for account penetration • Accurately identify the level of influence and decision－making power of contacts in the customer organization and use these to secure business • Accountable for communicating the strategy, ADP, and activities on a quarterly basis, along with relevant issues, opportunities, and successes • Review customer base to determine new opportunities for account penetration Organizing Activities • Ensure participation and attendance at industry conferences and events • Ensure information relating to customer requirements, interests and marketing activities is kept up to date through the use of relevant Hilton procedures • Review ADP on a quarterly basis and update records accordingly • Maintain Salesforce to ensure accurate and up－to－date customer account information is kept Directing Activities • Ensure ADP is followed and achieved, while taking and providing feedback as necessary • Provide accurate management reports to review account performance and communicate future plans accordingly • Implement account specific marketing initiatives to help drive the business • Agree marketing activity to underpin the account strategies and deliver increase market share • Assess actual performance versus the target to ensure success and take corrective actions where necessary • Monitor and review the impact of marketing initiatives on the account strategy 任职资格： You have these minimum qualifications: • Bachelor’s degree （BA/BS） • 3 to 5 years’ experience, preferably in above property set up • Significant work experience in customer－facing, revenue－generating roles, including management experience • Excellent communication skills: presentations, written and public speaking • Ability to direct collaboration among cross－functional teams, including external resources • Ability to analyse departmental financial data in order to make strategic and tactical decisions • Lead by example to resolve conflicts, introduce change and ensure collaboration among others • Demonstrate the highest standards of ethical behaviour and absolute discretion with sensitive information • Ability to take initiative to identify, prioritise and implement, and adjust actions required to achieve functional goals • Strong problem－solving skills, including ability to address any issue in collaboration with others, identify and prevent potential problems • Proven understanding of client’s business, including business plans, competitive environment and distribution channels, and product financials • Extensive understanding of local market and industry in order to make recommendations on how to achieve the targets • Good understanding of sales process, tools, measurements, and systems • Understanding of competition and marketing strategies • Strong in account management and budget development • Strong persuading and influencing skills • Ability to work independently with minimal control and direction • Ability to think and articulate a vision for business sales and capable of translating this into practical and tangible actions • Take calculated risks to achieve results in consultation with immediate supervisor and other relevant team members • Good relationship management skills and present the appropriate professional image to customers and external contacts • Ability to handle more than one task/situation at a time • Fluency in spoken and written English • Flexibility to travel as required It would be useful if you have: • Hospitality industry experience preferred in Sales, Marketing, Revenue or Operating roles • In－depth knowledge of business sector WHAT IT IS LIKE WORKING FOR HILTON Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world－class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more－than 100－year history. Hilton is proud to have an award－winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton！

工作职责：• Create, update, and share RMCC reports to all relevant parties; complete all Revenue Analysts’ tasks as and when necessary to ensure consistent processes and procedures for all hotels managed by RMCC• Ensure professional and efficient utilization of Hilton systems, tools, and reports; follow best practice for RMCC to ensure all commercial decisions are supported by appropriate data analysis• Manage, contribute, and participate in projects to improve the efficiency or effectiveness of the RMCC department, reports, process, or procedures• Create dashboards, reports, and visualizations using tools like Excel, Power BI, MicroStrategy, etc.• Write complex SQL queries to extract and manipulate data from relational databases• Build an effective working relationship with commercial service teams and operations to maintain their trust and confidence in the commercial decisions based on data and fact• Support Revenue Managers and Directors in the RMCC to ensure a constant and consistent delivery of Revenue Management reporting materials and to drive the business processes forward• Follow the RMCC training program to gain expertise of Revenue Management and ensure consistent support for all hotels in the RMCC• Provide insights and analytics solutions to drive commercial performance任职资格：• 1＋ years related experience in an analytics role involving data analysis, data visualization and commercial insights generation• Excellent communication skills, including written, oral and presentation skills, both in Chinese and English• Confident in communicating with a wide range of people, both internal and external • Positive, open－minded, and ready for fast－paced and changing environment• Clear, concise, logical, and factual in making arguments and decisions• Ability to recognize trends in data and evaluate complex written and numerical information effectively and efficiently• Ability to multi－task, prioritize and balance importance, urgency, and resources• Determined and energetic, whilst remaining calm and level－headed to deliver results• Profession in Microsoft Excel （formula, pivot table）, SQL, and Power BI （or similar visualization tools）• VBA, MicroStrategy, Power Pivot, Power Query, and Alteryx are preferred

工作职责： 1. 数据分析与决策​​ • 精通复杂数据集解析（预订进度、置换分析、竞品对标），精准识别收益机会 • 熟练运用iDeaS V5i收益系统、OnQ R&I、GDS及Excel（数据透视表、情景建模） • 将数据洞察转化为可执行策略（如动态定价、库存调配） ​​2. 战略定价与库存管控​​ • 制定散客/团队价格日历，确保全渠道价格一致性 • 优化房量控制策略（如关闭房态、超售管理），平衡需求与收益 ​​3. 跨部门协作与影响力​​ • 通过清晰传达收益策略，与酒店总经理、业务发展总监及销售团队建立信任 • 主导周度经营会议，协同各方落实KPI与战术调整 ​​4. 动态市场应对能力​​ • 快速响应需求变化（如大型活动、经济趋势），及时调整预测模型 • 制定风险预案（如需求低谷期），最大限度减少收益损失 ​​5. 团队领导与持续优化​​ • 指导收益分析专员，推动执行RMCC最佳实践标准 任职资格： ​​ 学历背景​​ • 本科及以上学历，酒店管理、商业分析或相关专业 ​​工作经验​​ • 5年以上酒店收益管理经验，具备多物业/区域管理成功案例 ​​专业技能​​ • 精通收益管理系统（iDeaS V5i、OnQ R&I） • 掌握高级Excel技能（VLOOKUP、宏、数据可视化）及PPT高管报告制作 ​​语言能力​​ • 英语流利，掌握普通话或其他亚太地区语言更佳 ​​职业特质​​ • 结果导向型思维，对数据敏感，适应KPI驱动的工作环境

工作职责：The Hilton portfolio of hotels is comprised of 25 industry leading and world－class brands, spanning more than 100 countries. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Signia, Curio Collection, DoubleTree, Tapestry Collection, Embassy Suites, Tempo, Motto, Hilton Garden Inn, Hampton, Tru, Spark, Homewood Suites, Home2 Suites, and Hilton Grand Vacations, etc. In Asia Pacific, the company has over 1000 trading and over 800 pipeline hotels. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, lead our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio.What will I be doing?Position Statement: Reporting to the Senior Director, All Suites & Focused Service Brand Management APAC, this position is responsible for day－to－day support in delivering on our brand strategy and priorities. This includes new brand market entry, creating and maintaining differentiation across the brands within Hilton and amongst the competitors through clear positioning, deploying meaningful and locally relevant product and service initiatives and standards that reinforce and reflect the brand personality, managing the innovation cycle of our prototypes and programmatic elements, ensuring long－term brand equity through system management, and supporting enterprise unit distribution strategies.Position Summary: Senior Manager, All Suites & Focused Service Brands Brand Management － APAC is responsible for:Project Management• Drive project progress, provide regular updates to leadership team and business stakeholders.• Project management and drive process optimization throughout the development process.• Assign project/task prioritization and schedule co－development with internal and external teams.• Identify key blockers and propose solutions, call out and escalate if needed.Executing for Results• Deliver competitive, locally relevant products and services aligned with the focused service space as demanded by owners and guests alike. Conduct or collaborate on all activities needed to grow the brand, including research, prototype and design development or optimization, F&B programming and brand personality localization.• Lead, manage, and assist with enterprise and brand initiatives designed to enhance the on－property customer experience and drive programs and products that foster a commercial culture across all aspects of the business while adhering to owner friendly economics.• Work with various enterprise stakeholders to drive innovation, improve integration, increase automation, and develop, create, and implement successful and measurable programs to assist in growing revenue, driving loyalty, improving service culture, delivering on our Customer Promise, increasing profitability, and executing brand and enterprise objectives within all operating models.• Develop and maintain guides for brand programs and initiatives for successful implementation by hotel teams. • Conduct cost－benefit analysis for brand standards and programs to ensure they drive guest experience and positive owner returns.• Work closely with the Development Team to ensure a pragmatic approach to new deals while balancing a growth mindset with long－term brand equity and support with presentations and pitches.• Work closely with Communications Team on brand launches, FAM trips, press releases, and brand promotional content.• Create and maintain impactful regional brand storytelling materials for various purposes and stakeholders including prospective and current owners, General Managers, internal audiences, media, etc.• Monitor holistic brand health and liaise across the enterprise to develop strategies and tactics for trending portfolio opportunities.• Work with enterprise partners to establish development, operational, and performance reporting standardization and manage the brand’s quarterly business review cycle.Relationships and Influence• Lead quarterly Brand Connect Calls and GM Panels.• Capable of representing the brands and someone who promotes and builds excitement for the All Suites & Focused Service category to a broad range of external and internal stakeholders to include owners, guests, and team members.Direct Reports: None任职资格：What are we looking for?The success in this role will demonstrate itself through the following attributes and skills:• Demonstrates strong emotional intelligence and excellent communication skills, both written and verbal in English and Mandarin is a must.• Innate strength to build and maintain positive and productive relationships at all levels of an organization.• Highly organized with ability to prioritize.• Pay attention to details.• Strong time management skills and ability to work independently in a fast paced and agile environment.• Ability to listen, gather critical information, identify opportunities, and problem solving.• Data－driven decision－maker, with an ability to thrive in both strategic and tactical environments.• Comfortable dealing with ambiguous situations, in setting expectations, and using influence to achieve desired outcomes.• Collaborative team player, politically savvy, and great at building relationships across all levels of business and with external high－ranking executives• Ability to write reports, develop and deliver impactful presentations.• Strong project and change management skills with ability to assist with multiple projects at a time.• Working knowledge of Microsoft Office 365 and a demonstrated aptitude for learning new systems• Absolute discretion and confidentiality regarding sensitive informationTo fulfill this role successfully, you should demonstrate the following minimum qualifications:• Minimum Education: BA/BS/bachelor’s degree.• Minimum Years of Management Experience: 7 years• Management Experience （type）: Executive Committee experience （General Manager, AGM, Director of Sales, Revenue Management, or similar organizational role）.• Licenses or Certificates Required: N• Ability to travel domestically and globally as required, approximately 30%• Language: excellent English and Chinese （reading, writing, listening, speaking, interpretation and translation）What is it like working for Hilton?Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full－service hotels and resorts to extended－stay suites and mid－priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all！We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Role Overview: As acatalyst for organizational excellence, the Director of Human Resources isaccountable for developing a best-in-class workforce, cultivating an inclusive"Great Place to Work for All" culture. Acting as the strategic HRadvisor to Hotel Executive Leadership, this role ensures all talent strategies,including but not limited to leadership development, talent acquisition, totalrewards, performance management, team member relations, and compliance,effectively support business goals while strengthening both employer brand andteam member experiences. Key Responsibilities: HR Strategy and Talent Development: ·      Be the strategic HR partner to Hotel Executive leadership, offeringprofessional advice and delivering HR and Talent strategies, including talentand leadership development, Recruiting, Compensation and Benefits, performancereviews, team member relations, and compliance. ·      Collaborate with the Hotel Executive Leadership team to set up and alignHR strategies and KPIS to support business success. ·      Forster a "Great Place to Work for All" culture at the hotellevel and partner with the Hotel Executive Team to achieve DE&I targets. ·      Ensure full implementation of new projects and programs at the hotel,covering all aspects of HR management, including but not limited toCompensation & Benefits, Recruiting, Talent Management, HR Digitalizationand Productivity Management. Provide feedback to GM and Executive Team andprogram owners for continuous improvement. ·      Develop and execute workforce strategies that balance cost efficiency,operational flexibility and talent quality. ·      Create regional synergies to elevate Hilton's brand visibility. ·      Build and Sustain a Robust Hotel Talent Pipeline to meet the hotel'scurrent and future needs. ·      Foster a Culture of Continuous Learning and Development and strengthenoverall operational and leadership Capabilities ·      Design and implement business-driven training plan that aligns withhotel’s goal and support team member growth and development. Business Performance Review and HR Operation Excellence: ·      Develop and manage the annual HR budget and monthly rolling forecasts,ensuring strict adherence to operational budgets, cost control, and properapproval of expenditures. ·      Ensure full compliance with local labor laws and Hilton’s policies andprocedures across all hotel operations, including team member relations,workforce planning, performance management, training, compensation andbenefits, team member well-being, safety, security, and hygiene. ·      Implement robust performance evaluation systems to inspire creativity,innovation, and high performance among team members. ·      Champion a culture of recognition, celebrating contributions that driveoperational success and organizational growth. ·      Collaborate closely with Operations departments to plan and managediverse workforce groups including GIG, outsourced workers, trainees, andretirees maximizing labor efficiency while ensuring legal compliance andmaintaining exceptional service quality. ·      Lead and oversee all HR functions and daily operations, ensuringseamless execution and alignment with organizational goals. ·      Develop and mentor HR team members, fostering a culture of continuouslearning and adherence to best practices and procedures. ·      Ensure professional image and grooming standards, promoting highstandards of personal appearance and hygiene among team members, in strictcompliance with the hotel’s grooming guidelines.          Recruitment: ·      Develop and implement a comprehensive talent acquisition strategy thataligns with the hotel's goals and objectives. ·      Partner with Executive leadership and department heads to identify andanticipate current and future talent needs, ensuring a proactive approach toworkforce planning. ·      Develop creative partnerships with talent service channels, educationalinstitutions, and industry networks to expand the hotel’s talent pipeline. ·      Enhance the hotel’s employer brand by promoting its unique valueproposition and culture through innovative recruitment marketing strategies. ·      Ensure L8 (AHOD) and above positions are filled in a timely manner toreduce impact on business and operation. Total Rewards (Compensation & Benefits) Management: ·      Develop and implement competitive compensation strategies thatalign with the hotel’s business objectives and support talent retention andattraction. ·      Implement Total wellbeing (Benefits) offerings, which include Mentalwellness, Physical health, financial wellbeing, social wellbeing. Team member Relations and Compliance: ·      Manage ad-hoc team member relations issues, including but not limited toleadership-related issues, team member grievances, conversations, or complianceissues. ·      Ensure that team member facilities, including the team memberrestaurant, locker room, dormitory, and other designated areas, are maintainedin compliance with Hilton's high operational standards. ·      Regularly review and update policies to ensure relevance and compliancewith Corporate HR, legal and industry standards. Perform routineself-compliance audits to guarantee full adherence. Miscellaneous: ·      Strongly inclined to adhere to rules and set standards of behavior. ·       Work withTeamMember Kitchen Chef de Cuisine and Hygiene Manager to ensurecompliance with FSAA as well as other pertinent culinary operation guidelinesand costs. ·      Carry out any other reasonable duties and responsibilities as assigned. ·      The Management reserves the right to make changes to this jobdescription at its sole discretion and without advance notice. Qualifications: ·       Bachelor’s degreeand above. ·       Minimum 2 yearsof experience in a similar position with an international brand hotel. ·       Fluent in writtenand spoken English. ·       In-depthknowledge of local labor laws ·       Strategicplanning ability ·       A collaborativeand open-minded leadership style ·       Comprehensiveknowledge of HR modules and department operations. ·       Able to coach anddevelop others. ·       Proficient inessential business and financial fundamentals ·       Excellentcommunication and interpersonal skills. ·       Strongorganizational and multitasking abilities. ·       High level ofemotional intelligence (EQ). ·       TechnologyProficiency and Strong analytical skills ·       Empathy and acustomer service-oriented mindset. What will it belike to work for Hilton? Hilton,the #1 World’s Best Workplace, is a leading global hospitality company with adiverse portfolio of world-classbrands. Dedicated to filling the earth with the light and warmth ofhospitality, we have welcomed more than 3 billion guests in our more-than100-year history. Hilton is proud to have an award-winning workplace culture,and we are consistently named among one of the World’s Best Workplaces. Checkout the HiltonCareers blog and Instagramto learn more about what it’s like to be on Team Hilton!

Role Overview: The Director ofOperations has a pivotal leadership role within the hotel.The role oversees and directs all aspects of the hotel operational departmentswhich includes, Front office, Food & Beverage, Kitchen, Housekeeping,Engineering, Security, Health & Leisure and other relevant operatingdepartments. The Director ofOperations ensures these departments are well run by focusing on maximizingrevenues and profits, optimizing operational efficiency, ensuring excellentservice standards, and cultivating a high-performing team. The individual mustpossess strategic thinking, exceptional leadership skills, sharp businessacumen, and the ability to adapt to the dynamic hospitality environment. Key Responsibilities: Strategic Planning & Execution: ·      Develops and implements strategic operational plans to achieve hotelfinancial goals, including labor optimization, inventory management, andoperational cost control, while ensuring customer service and driving progresstowards key performance indicators (KPIs) like GOP, RevPAR, Customer Promiseand Talent and Purpose etc. ·      Evaluates competitor strategies and market dynamics to identifyopportunities for differentiation, working with commercial teams to developpricing and marketing initiatives that enhance the guest experience and driveoperational efficiency. ·      Evaluate and optimize operational processes to maximize efficiency andprofitability (include proposing and implementing an approved CAPEX budget). ·      Oversee the preparation of accurate financial reports and analyze keyperformance indicators to forecast operational needs, develop departmentalbudgets, and track performance against operational targets. ·      Reviews of monthly operational reports and financial statements todetermine hotel performance, join the monthly P&L and owner meeting ensureaction plans in place. ·      Based on the hotel’s operational needs, certain duties may need to behandled when GM is absent. Guest Experience: ·      Lead and inspire operations team to consistently exceed guestexpectations and deliver exceptional service. ·      Implement and monitor service standards across all operationsdepartments. ·      Ensure full compliance with hotel operations with Hilton’s fire safetyand food safety standards. ·      Ensure the continuous maintenance and regular updating of the hotel’soperational equipment and assets align with the Hilton brand standards. ·      Analyze guest feedback and identify opportunities for improvement. Leadership& Team Development: ·      Provides effective leadership and direction to the operations managementteam, leading operations to effectively manage occupancy & rate, wages, andcontrollable expenses. ·      Develop and mentor team members, fostering a culture of continuousimprovement and professional growth. ·      Build a high-performing team through effective communication,collaboration, and conflict resolution. ·      Implement Hilton standards and ensure compliance with company policiesand procedures. ProblemSolving & Decision Making: ·      Analyze complex operations issues and make informed decisions to resolveproblems and drive operational excellence. ·      Demonstrate critical thinking and adaptability in ambiguous orchallenging situations. ·      Take ownership of difficult situations and implement effectivesolutions. ·      Collaborate with the General Manager and other leadership teams toaddress key property issues. ·      Draw on relationships with owners, department heads and externalpartners, to make wise decisions regarding operational activity and strategicgoals. ContinuousImprovement & Innovation: ·      Stay informed about industry trends, best practices, and emergingtechnologies. ·      Identify opportunities for process improvement and implement innovativesolutions to drive efficiency and enhance the guest experience. ·      Continuously evaluate the effectiveness of operations strategies andadjust as needed to achieve business goals. ·      Actively engage in Travel with Purpose program. Qualifications: ·      Bachelor’s degree and above are preferred.   ·      Passion for the hospitality industry, and Customer-centric mindset, Experiencein F&B or Rooms Management is preferred. ·      Experienced in hotel operations management, or seasoned in commercialmanagement with strong operations sense is welcome, preferably in a similarsize and type of property. ·      Advance operations management capability, including exceptional customerservice skills, commercial acumen and leadership management. ·      Proficiency in Microsoft Office Suite and hotel management systems. ·       Fluent inwritten and spoken English. What will it belike to work for Hilton? Hilton,the #1 World's Best Workplace, is a leading global hospitality company with adiverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth ofhospitality, we have welcomed more than 3 billion guests in our more-than100-year history. Hilton is proud to have an award-winning workplace culture,and we are consistently named among one of the World’s Best Workplaces. Checkout the Hilton Careers blogs and Instagram to learn more about what it's like to be on Team Hilton!

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: -Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects customer service refurbishment). -Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. -Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. -Respond to audits that are completed by the company to ensure continual improvement is achieved. -Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. -Comply and exceed hotel and company service standards. -Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. -Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. -Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. -Hold regular briefings and communication meetings with the HOD team. #LI-VG2 【任职要求】 What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: -A degree or diploma in Hotel Management or equivalent -Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management -Experience in managing budgets, revenue proposals and forecasting results -In-depth knowledge of the hotel / leisure / service sector -Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets -Accountable and resilient -Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: -Knowledgeable of hotel property management systems -Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.  If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.     The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image.    What will I be doing?   As the Commercial Director, you will be responsible for performing the following tasks to the highest standards:  • Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager.  • Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications.  • Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements.  • Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively.  • Participate in developing and implementing hotel and departmental policies and regulations.  • Develop marketing strategies and promotion plans to adjust to the market situation in real time.  • Supervise and drive the progress and implementation of marketing plans.  • Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings.  • Monitor and evaluate current initiated marketing activities and market dynamics.  • Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained.  • Conduct regular market research and obtain information about competitors.  • Set pricing strategies and sales targets for the hotel.  • Manage special projects and other related businesses.  • Ensure efficient use of departmental resources.  • Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc.  • Ensure that department staff are clear about the responsibilities assigned to them.  • Take immediate corrective action when the interests of the department or hotel are jeopardized.  • Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback.  • Manage departmental expenses and budgets.  • Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date.  • Control departmental costs in accordance with hotel policies to avoid waste.  • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.  • Ensure the filing of departmental documents and related information.  • Maintain communication with all operating departments within the group to maximize sales opportunities.  • Promote hotels in relevant industries at home and abroad.  • Actively participate in sales activities initiated by Hilton.  • Organize promotional trips for target markets.  • Maintain good relationship and communication with target markets at home and abroad.  • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.  • Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company.  • Adhere to hotel safety policies, emergency rules and procedures.  • Ensure employees fully understand and follow the contents of the employee handbook.  • The department reserves the right to change or supplement the job description if necessary.  • Perform any other reasonable duties assigned.  Qualifications - External What are we looking for?  A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  • Hospitality: Volunteer to provide unparalleled hospitality.  • Integrity: Do what you should do all the time.  • Leadership: Strive to be a leader in both your industry and your community.  • Teamwork: Actively promote teamwork spirit in all work.  • Ownership: take responsibility for your actions and make decisions.  • Now: Operate with urgency and discipline.  • Bachelor’s degree.  • At least 5 years of relevant management experience in international hotel chains.  • Good English and Chinese reading and writing skills.  • Able to formulate and implement operating budgets and business plans.  • Able to effectively market and position the brand at desired levels.  • Able to manage the Sales department.  • Able to assist the General Manager and Management in achieving the hotel's overall business objectives.  • Knowledgeable of political, economic and social issues, and market trends.  • Good communication, organizational and presentation skills.  • Able to lead, guide and develop employees.  • Knowledgeable of and able to deal with crisis.    What will it be like to work for Hilton?  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【岗位职责】 1、协助制定和实施酒店员工培训计划，确保培训内容符合酒店服务标准和要求 2、组织和协调各类培训活动，包括新员工入职培训、岗位技能培训和管理能力提升培训 3、评估培训效果，收集反馈意见并持续改进培训方案 4、维护和更新培训资料库，确保培训内容的时效性和准确性 5、协助部门经理完成其他与员工发展相关的工作任务 【岗位要求】 1、具备良好的沟通表达能力和组织协调能力 2、热爱培训工作，有较强的学习能力和知识传授能力 3、能够熟练使用办公软件制作培训课件和文档 4、工作细致认真，有责任心和团队合作精神 5、有酒店行业培训相关经验者优先考虑

【岗位职责】 1、负责酒店客房楼层的日常运营管理，确保服务质量和卫生标准符合酒店要求 2、监督和指导客房服务员的工作，分配任务并检查完成情况 3、处理客人投诉和特殊需求，及时解决问题并提升客户满意度 4、定期检查客房设施和设备，确保其正常运行并及时报修 5、协助制定和执行客房部的培训计划，提升员工专业技能 6、负责楼层物资的管理和盘点，控制成本并减少浪费 【岗位要求】 1、具备良好的服务意识和沟通能力，能够妥善处理客人需求 2、有一定的团队管理经验，能够有效协调和指导员工工作 3、工作细致认真，责任心强，能够承受一定的工作压力 4、具备基本的电脑操作能力，熟悉办公软件的使用 5、能适应倒班工作制，包括夜班和节假日值班