岗位职责： 独立负责所辖区域/门店的项目业绩提升，制定并亲自执行下店活动方案。 深入销售一线，通过专业面诊与咨询，直接促成客户成交与项目升级，为业绩结果负责。 负责项目的标准化培训，确保客户店员熟练掌握项目原理、产品卖点及销售话术。 任职要求 3年以上美业或健康行业工作经验，其中至少2年以上专注于身体项目。 有完整的下店扶持、活动策划与执行的独立成功经验，并能提供过往业绩提升的可量化数据。 形象气质佳，具备优秀的职业素养，能适应高频次出差。

In the absence of a Manager, conducts shift briefings to ensure hotelactivities and operational requirements are known. 当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。 Endeavour to resolve all complaints during shift and logs all complaintsin log book for further follow up. 全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。 Build and maintain positive relationships with all internal customersand guests in order to exceed their needs. 与所有的酒店客人建立并保持积极的关系。 Adhere to hotel brand standards. 坚持酒店的品牌标准。

Assigned rooms zone tosupervision and inspection work, according to the hotel business objectives toensure compliance with quality standards for products, provide excellent servicefor hotel guests. 监督和检查分配客房区域的工作，按酒店业务目标确保符合产品的质量标准，为酒店客人提供 卓越的服务。 To supervise Room Attendant and inspect guest rooms and surround serviceareas. Paying attention to details by keeping the international standard ofroom cleanliness and product maintenance adhering to standard required by ourhotel. 管理客房服务员并检查客房及服务区域的卫生，注意从酒店的全局出发并根据要求建立国际化的卫生标准。 Patrol and be responsible for floor and inspect ensure guestroomcleanliness up to the standard set up by the hotel. 巡逻检查楼层，确保客房的清洁。

Respecting the food health and safety standards and procedures   遵守食品卫生与安全标准程序 Participating in the effective management of raw materials. 有效的管理原材料 Produces and presents the dishes for the section inline with the cooking instructions and processes defined by the hotel and brand. 根据酒店和品牌的烹饪指导和流程, 制作并展示菜肴 Helps conduct  inventories. 协助进行库存盘点。

1.监督竞争对手的活动并协助监察市场动态。 2.根据在销售策略中既定目标，向新的、现有的、潜在客户进行销售，并与其谈判商定最适合的价格以争取利润。 3.设立和保持定期的销售拜访模式，与目标市场的主要人物会面。 4.根据酒店的营业需要，与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系。 5.通过参与当地市场的各种活动在当地市场上树立良好形象。 1.Monitors competitors’ activities and assists in marketing intelligence. 2.Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business. 3.Develop and maintain a regular pattern of sales calls, meeting with principals of target market. 4.Develops and maintains contactwith business generators, meeting and convention planners, visitors/conventionbureau, travel agents, tour operators, airlines, corporate accounts, GovernmentDepartments and other producers closely allied to Hotel business. 5.Builds profile within localmarket place through attendance at various events and local market place.

Build and maintain positive relationships with all internal customers and guests in order to exceed their needs. 与所有的酒店客人建立并保持积极的关系。 Take action to address these needs in order to exceed their expectations. 努力去预知客人需求以便满足并超出他们的需求。 Create a positive hotel image in every interaction with internal and external customers. 在与国内外的客人交流时，努力保持酒店的正面形象。 Adhere to hotel brand standards.  坚持酒店的品牌标准。 Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.  保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。 Implement working schedule based on forecast, banquet reservation, group and VIP arrivals. 根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。 Make recommendations to superior, improve working efficiency and sales so as to increase resources and control cost. 给领导提出建议，提高工作效率，促进销售，并达到增源节支的目的。

To ensure the correct, efficient and timely operation and maintenance of all M&E services. To provide technical support and to lead and supervise in fault diagnosis and trouble shooting. 保证日常运行的准确，高效和准时，并维护机电设备。提供技术支援，领导员工进行故障原因分析并进行抢修。

岗位职责 1) 开发挖掘客户， 为酒店带来新的客源； 2) 维护与老客户的关系，保证其成为酒店忠实客户； 3) 和其他部门协作，实现酒店整体收益的最大化； 4) 完成相关的书面工作，通过对数据的分析掌握市场运作的动向； 5) 完成酒店其它的销售任务； 6) 通过自身努力，提高酒店的市场形象和知名度。

· Attend PMM work in the guest room    · 负责客房内的PMM工作 · Attends to repairs and painting of all surface walls, floors, facades, ceilings and equipment both indoor and outdoor with either enamel or emulsion paint as required to match existing finish.. · 负责维修及所有墙面，地板、外墙、天花板和设备的内外瓷漆或乳胶漆的上漆，以配合现有的未道漆。 · Attends to varnishing items such a doors, windows, timber panels and furniture. · 负责门，窗，木材板和家具物品的上漆。 · Responsible for preparation of all surfaces prior to painting or varnishing. · 负责所有表面在油漆或上漆之前的准备工作。 · Carries out spray painting of equipment, furniture or related surfaces as required. · 根据要求进行设备，家具或相关表面的喷漆。 · Attends to repairs of damaged / cracked surfaces which may include concrete, plastering, stonework, block work, wall and floor ceramic tiling and marble works. · 负责维修损坏/破裂的表面，其包括混凝土、抹灰、石雕、预制切块体、墙壁和地板瓷砖及大理石制品。 · Attends to repair / installation of vinyl floor tiles, false ceilings. · 负责维修/安装乙烯塑料地板，假天花板。 · Attends building repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel. · 负责酒店内的维修工作，包括酒店的任何新的补充/扩展或酒店维修的任何物业事项。 · Participates in Hotel Energy Conservation Program. · 参加酒店节能计划。 · Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer. · 在没有当班工程师/总工程师指导的情况下，主动并预见性的着手于预防性维修计划中规定的工作任务。 · Attends to repair and maintenance of refrigeration equipment such as centrifugal Chillers, air cooled Chillers, walk in cold room and freezer rooms and other commercial/industrial refrigeration equipment. · 负责制冷设备的维修和保养，如，涡轮冷冻机、风冷式冷冻机、步入式冷藏室和冷冻室及其他商用/工业制冷设备。 · Attends to repair and maintenance of air conditioning equipment such as window units, package units and fan coil units. .

·     Conducts shift briefings to ensure hotel activities and operational requirements are known ·         进行有效的交接班简报工作，以明确酒店活动和运营要求 ·         Supervise front office operations during assigned shift including: ·         在当班期间监督前厅部运营情况，包括： .      Maintenance of guest information 维护客户信息 .     Maintenance of information about local events .      维护当地活动的信息 .      Compile occupancy statistics .      统计入住情况 .      Supervise the use of the PMS .      监督酒店管理系统系统的使用 .      Supervise group bookings .      监督团组预订情况 .      Assisting with serious complaints .      协助解决严重投诉问题 ·         Supervise cashiering activities during shift including: ·         在当班期间监督收银活动，包括： .      Cash handling and banking procedure .      现金处理和银行业务程序 .      Dealing with irregular payments .      处理非法支付情况 .      Instructing staff in credit policies and facilities .      就信用政策和设备对员工进行指导 .      Instructing staff in cash security procedures .      就现金安全程序对员工进行指导 .      Carry out debtor control .      实施应收帐款控制 .      Prepare reports .     准备财务报告 .      Supervise the cashiering system .      对收银系统实施监管 ·         Works with Superior and Human Resources on manpower planning and management needs ·         与上级领导和人力资源部一起进行人力规划和管理需求。 ·         Works with Superior and Director of Finance in the preparation and management of the Department’s budget. ·         与上级领导和财务总监一起编制和管理部门预算。 ·         Complete other tasks assigned by department manager/direct leader. ·         完成部门经理/直接上级交代的其他工作。

·         Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure ·         监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现客人满意度 ·         Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service ·         监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照 ·         Inspects all VIP rooms prior to arrival ·         在贵宾到达前对贵宾房进行检查 ·         Greet VIP guests personally ·         亲自迎接贵宾 ·         Liaise with other departments and necessary outside contracts to ensure excellent service delivery ·         与其它部门和必要的外部承包商联系，以确保提供高质量的服务 ·         Oversee maintenance of efficient repeat guest history system ·         对高效的常客客史档案系统维护实施监管 ·         Promote Inter-Hotel sales and in-house facilities ·         促进店际销售及完善内部设施 ·         Perform such functions as to include but not be limited to: ·         行使下列功能，包括但不仅限于： o         Priority Club and regular guest welcome letters o         向优悦会会员和常客致欢迎信 o         Solicitation of Priority Club applications o         发展优悦会会员 o         Attending to special requests by guests o         回应客人提出的特别要求 ·         Develop and implement guest telephone contact systems ·         开发和应用客人电话联系系统 ·         Handle guest complaints and refer them as necessary, follows up on corrective action ·         处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进 ·         Compile, analyze and control guest relations’ costs ·         对客户关系部的成本情况进行编写、分析和控制 ·         Schedule and attend regular Priority Club training meeting in an effort to further improve on service delivery ·         计划并参加优悦会定期培训，以便进一步提高服务质量 ·         Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests ·         查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 ·         Prepare requisitions for amenities on a timely basis ·         及时准备设备使用申请 ·         Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary ·         评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取直接的纠正措施 ·         Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations ·         组织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行 ·         Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures ·         在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为客户关系部员工准备高效的工作计划，安排节日和假日 ·         Works with Superior and Human Resources on manpower planning and management needs ·         与上级领导和人力资源部一起进行人力规划和管理需求。

·         Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。 ·         Replenishes guest supplies 补充客用品。 ·         Ensures guest services specified by superiors and guests requests are promptly and courteously met 及时、礼貌的完成上级指定的对客服务并满足客人的要求。 ·         Reports damage or malfunction in hotel rooms to superior 向上级汇报酒店客房内的损坏或故障情况。 ·         Maintains equipment in proper state of cleanliness and repair 保证设备的清洁和修缮。 ·         Maintains a section room report 完成区域客房报告。 ·         Maintains a daily room checklist 完成每日客房检查工作单。 ·         Meets with superior and takes on daily assigned tasks 与上级会面并承担每日分配的任务。 ·         Reports and submits lost and found articles to superior immediately 及时向上级汇报和上交与客人遗失物品。 ·         Report guest complaints to superior immediately 及时向上级汇报客人的投诉。 ·         Reports unusual behavior/activities on floors to supervisor 向上级汇报楼层里的反常行为和活动。 ·         Records room status in allocated section accurately 准确记录在划定的区域内的房间情况。 ·         Complies with hotel’s health, safety and hygiene policy 遵守酒店的健康、安全和卫生政策。 ·         Adheres to personal grooming and hygiene standards 保持个人仪容和卫生标准。 ·         Attends meetings and training sessions as required 按要求参加会议和培训活动。 ·         Creates and maintains floral arrangements 制作并保持插花。 ·         Carry out valet services when required including delivery of linen or processing laundry orders 如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。 ·         Complete other tasks assigned by department manager/direct leader. 完成部门经理/直接上级交代的其他工作。 ·         The hotel reserves the right to adjust and update the job description of this position. 酒店保留调整和更新本岗位职责的权力。

【岗位职责】 1.To audit daily rooms, food and beverage revenue summaries and the supporting transaction reports. 审计每日客房、食品和饮料收入明显和支持的交易报告。 2.To audit charges to City Ledgers and Credit Card transactions before forwarding them to the Accounts Receivable section. 审计所有城市挂账的收费和信用卡交易的收费，确认无误后转给应收账岗位。 3.To audit revenues from Telecommunication Dept and that charges to room guests are correctly registered. To check on the interfacing of charges if such facility is available in the Hotel computer system. 审计来自电信部的收入及向房间客人收费已经正确登记。如果这种设施是在酒店的计算机系统中可用，在计费界面上检查。 4.To audit revenue from other operating departments such as Garage, Kiosk, Laundry, Mini Bar, Business Centre, and other income. 审计其他经营部门的收入，例如车库、小卖部、洗衣房、迷你酒吧、商务中心及其他收入。 5. To audit all the charges and payment against the records in the (PMS) system and trace the discrepancies. 审核所有的收入和支出，并与PMS系统中的记录保持一致，对在存的差异还需查明原因。 6.To ensure that banquet revenue has been correctly registered i.e. by maintaining a trace file of all Event Order. Similarly, all menu prices and other additional charges, number of pax etc., must be checked to the Event Order to ensure accuracy of billing. 通过维护宴会定单的跟踪文件确保宴会收入已正确注册。同样，所有菜单价格和其它额外费用、人数等，必须核对宴会定单，以确保准确性的计费。 7. To verify all charges have correctly and completely posted by cashiers in guest bills by audit the bills and the supporting they submitted. 通过审计账单及所附单据来确认所有消费已由收银员正确的完整的输入客人账单中。  8.To verify all voided checks, paid-outs vouchers, allowance vouchers, rebates and discounts are properly approved and supporting documentation. 核实所有的作废账单，现金支付单，调账单，返利和折扣有恰当的批准和有支持文档。 9.To audit all Food and Beverage outlet checks on the negative check lines for explanation and approval by Outlet Managers (or delegated personnel), and by the chef in instances of cancelled captain’s / automatic kitchen orders. 审核所有的餐厅帐单中的负数项目，要有餐厅经理（或授权人）批准和合理的解释，对于取消的点菜单/自动厨房点单等需得到厨师的批准。 10. Review all house use and entertainment checks for propriety and ensure that they are signed and authorized. 复查所有的内部用餐帐单和宴请帐单，确保已有授权和签字认可。  11.To verify supports for complimentary and house use rooms and for room charges at rates varying from the rack potential. 审核免费房和内部用房的附件，同时审核房费是按照价格体系的房价计收的。 11.Monitor the organized execution of the night audit program by Front Office personnel, ensure it is properly completed, ledgers are balanced, system date changed, reports are generated and distributed to designated associates. 监控由前台人员组织实施的夜审程序，确保它已经正确完成，账簿是平衡的，系统日期已正确改变，报表已经生成并分发给指定的同事。 12.Prepare and distribute Daily Revenue Report, summaries, schedules etc. according to the format and information required by the Management. 根据管理层要求的格式和资料，编制并分发收入日报表、汇总表、计划表等。

1. reets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字； 2. Deliver  service of high standard and in accordance with departmental standards and procedures 按照部门的规范和程序提供高标准的服务； 3. Grooming is impeccable and in accordance with ICHG personal presentation standards 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔； 4. Complete other tasks assigned by department manager/direct leader. 完成部门经理/直接上级交代的其他工作；

·         Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures 按照部门的规范和程序提供高标准的餐饮服务。 ·         Communicates to his/her superior any difficulties, guest comments and other relevant information        与上级领导交流有关疑难，客人意见和其它相关信息。 ·         Establishes and maintains effective employee working relationships      与员工建立并保持良好的工作关系。 ·         Attends and participates in daily briefings and other meetings as scheduled       参加和参与每日的例会和其它计划好的会议。 ·         Attends and participates in training sessions as scheduled       参加和参与计划好的培训课程。 ·         Prepares for service by ensuring:       确保部门的以下各项工作就绪为客人提供服务： o        Grooming is impeccable and in accordance with ICHG personal presentation standards        遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔 o        Outlet equipment is clean        设备干净 o        Equipment is sorted and stored        设备分类且存放好 o        Glassware is polished        玻璃器皿擦亮 o        Flatware is polished        擦亮餐具 o        China is clean        清洁瓷器 o        Waiter stations are prepared        准备好服务台 o        Cutlery is placed for buffet and table service        摆放好自助餐桌上的餐具 o        Tables are set        摆设好餐台 o        Reservations are read and familiarized        阅读并熟悉预订 o        Special occasions are ready        准备好特别活动 o        Music is on        放音乐 o        Lighting is on        开灯 o        Outlet is ready for service and guest comfort        酒吧准备就绪为客人提供舒适的服务。 ·         Carries out effective service by ensuring: 高效的提供服务： o        Guests are greeted and seated        迎宾并安排客人就坐 o        Daily specials are explained and upsold        说明并推销每日特价 o        Food orders are processed accurately        准确的下餐单 o        Trays and tray jacks are effectively used        有效的利用托盘和托盘架 o        Food orders are taken quickly        快速的为客人写餐单 o        Payment methods are handled accurately 确的处理付款方法 o        Working areas are cleaned and re-set quickly        快速的清洁工作区和重新布置 o        Bar is clean        清洁的酒吧 o        Used ashtrays are regularly cleaned        定时清理用过的烟灰缸 o        Guests are conversed with in relation to the food and beverage products 与客人谈论有关的餐饮产品 ·         Carries out effective beverage service by ensuring:       通过确保以下内容高效的提供饮品服务： o    Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations        遵守酒精饮料服务归定，推销饮料并定时为客人续酒。 o    Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine        与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒 o    Promoting and selling cocktails to guests        向客人推销鸡尾酒 o    Making and presenting cocktails        调配和装饰鸡尾酒 o    Coffee and tea is served hot and in accordance with standard 按规范提供热的咖啡和茶 ·         Take appropriate action to resolve guest complaints       正确处理客人的投诉。 ·         Food and beverage stock is stored in relation to hotel procedures 按照酒店的规定存储餐饮存货。 ·         Performs related duties and special projects as assigned       承担相关的职责和安排的特别项目。 ·         Complete other tasks assigned by department manager/direct leader. 完成部门经理/直接上级交代的其他工作。 ·         The hotel reserves the right to adjust and update the job description  of this position. 酒店保留调整和更新本岗位职责的权力。

·         Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked ·         主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。 ·         Maintain a willingness to please attitude and give undivided attention to any approaching guest ·         保持令人愉悦的态度并专心接待每位到来的客人。 ·         Adhere to guest checking in and checking out procedures pertaining to baggage handling ·         在与行李相关的问题上，遵守客人入住和退房工作程序。 ·         Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members ·         在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。 ·         Assist arriving and departing guests by opening and closing car and taxi doors ·         为来店和离店的客人开关汽车及出租车门。 ·         Maintain a spotless Porte Cochere and Drive way ·         保持车辆门道和车道的清洁。 ·         Guide the guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk.  Without delay, escort the guests accordingly. ·         将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。 ·         Be familiar with the layout of the hotel and memorize the preferred route for escorting guests ·         熟悉酒店布局并记下护送客人的最合适路线。 ·         Room the guest in accordance with hotel standards ·         按照酒店标准为客人安排房间。 ·         Be familiar with the lift workings and emergency stairs ·         熟悉电梯和疏散楼梯的使用。 ·         Provide information to guests about the hotel facilities and services ·         向客人提供关于酒店的设施和服务的信息。 ·         Provide guest services and guidance ·         向客人提供服务和引导。 ·         Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests ·         熟知并称呼客人的名字，特别是对于常客和长包房的客人，并在客人经过大厅时与其打招呼，随时留意是否有可以为客人提供服务的情况出现。 ·         Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning ·         保持大厅的整洁，如果需要大清扫的话应通知礼宾主管或行李领班。 ·         Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty ·         上班时要保持好的发型，注意服装的干净，鞋要擦净并上光，并保持制服的整齐清洁。 ·         Help other employees in department, replacing them temporarily when necessary ·         帮助部门内其它员工，如有必要则暂时代理他们的工作 。 ·         Keep the baggage room clean and in order before going off duty on each shift ·         每次交班前均保持行李室的整洁。 ·         Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain ·         当报纸送到后进行适当整理，然后按行李领班的要求将其送至客人房间。 ·         Use the Duty Log to document matters of importance ·         使用工作日志来记录重要事项。 ·         Operate Communicates equipment ·         操作通信设备。 ·         Arrange transport and coordinate luggage ·         负责安排交通并协调行李事宜。 ·         Manage the key system securely ·         对钥匙系统进行安全管理。 ·         Complete other tasks assigned by department manager/direct leader. ·         完成部门经理/直接上级交代的其他工作。 Height above 180CM, good image temperament. 身高180CM以上，形象气质佳。

·         Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  ·         随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。 ·         Registers and rooms all arrivals according to established procedures ·         按照既定工作程序为所有来客登记并安排房间。 ·         Maintains intimate knowledge of departmental standards and procedures ·         熟知部门标准工作程序。 ·         Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation ·         履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。 ·         Maintains cashier float and ensures accurate daily report of all money received ·         保持库存现金限额并保证每日对所收现金进行准确报告。 ·         Keeps abreast of all modifications to accounting policies and procedures ·         随时留意会计政策和工作程序的变化 。 ·         Responsible and attends to guest’s request of using the service of safety box at all times ·         随时负责回应客人关于使用保险箱服务的要求。 ·         Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. ·         熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。 ·         Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Guest Service Manager if he/she unable to assist ·         处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和宾客服务经理 。 ·         Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels ·         熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。 ·         Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service ·         尽一切努力确保客人在离店时会对酒店的服务有很好的印象。 ·         Performs the audit balances and prepares all works for audit in an orderly fashion ·         执行审计结余，并为审计工作进行各项有序的准备。 ·         When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival ·         在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。 ·         Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems ·         全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。 ·         Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand ·         按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。 ·         Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times ·         随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲 。 ·         Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard ·         力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。 ·         Complete other tasks assigned by department manager/direct leader. ·         完成部门经理/直接上级交代的其他工作。

·         Responsible for the safety and security of guests, employees and establishment needs 负责酒店宾客、员工及设施的安全保卫工作 ·         Report to Manager all hotel property deficiencies and safety or security hazards 向经理汇报酒店所有的财产损坏和安全危险问题 ·         Initiate action to improve a hazardous situation immediately 采取行动以便迅速处理危急情况 ·         Implement procedures for security and emergency incidents 执行安全和紧急事件处理程序 ·         In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan        发生火灾时，应熟知并按照酒店应急事件处理要求进行工作 ·         Be familiar with location of fire alarms and fire fighting equipment 熟悉消防报警及灭火器材的位置 ·         Maintain the security system        维护酒店安全系统 ·         Monitor staff clocking on and off duty        监督员工上下班考勤 ·         Allocate staff locker keys as necessary 必要时分发员工储物柜钥匙 ·         Conduct random checks of key registers in telephone room, banqueting, engineering, stewarding and housekeeping to ensure the hotel’s key control policy is adhered to and report on discrepancies 抽查话务室、宴会厅、工程部、餐具储物间、客房部的钥匙登记记录，确保酒店的钥匙控制制度得以遵守并报告违背制度要求的情况   ·         Maintain a 24 hour surveillance of those areas that are frequented by guests and all work areas        24小时监督客人经常光临及所有工作区域的安全状况 ·         Maintain a vigil on the closed circuit TV system and inform security officer on patrol duties of any unusual happenings 监督闭路监视系统并通知巡逻保安人员异常情况 ·         Ensure checks are conducted on fire panel, fire hose real outlets and fire barriers and all other safety equipment and ensure that all are in good working order and report to the Safety Manager any item of equipment which is faulty 定期检查火灾盘，消防水带的出水口和防火间隔等消防灭火器材及其他安全设备，确保其处于良好的工作状态，并向保安部经理汇报失效设备 ·         Ensure hotel alarm system is in good working order 确保酒店报警系统的正常工作 ·         Maintain a good working knowledge of the following: 保持良好的业务知识，包括： o    The hotel switchboard and paying system 酒店电话总机及支付系统 o    The control points and the working of the hotel’s gas and air conditioning system 酒店各控制点，燃气、空调系统的正常工作 o    The hotel’s fire indicator board, fire wardens telephones and public address system 酒店火警提示牌、火警警报电话及消防扩音系统 ·         Maintain a daily log of incidents 保留事故记录日志 ·         Conduct regular locker checks in line with Human Resources 按照酒店制度要求定期检查员工储物柜 ·         Check all packages and passes of employees entering and leaving the building 检查出入酒店员工的随身携带物品 ·         Carry out monthly fire inspections 每月进行消防检查 ·         Maintain a good knowledge of the liquor act and criminal code 掌握有关酗酒及犯罪管理条理 ·         Prevent gambling on hotel premises  禁止在酒店内赌博行为                       ·         Prevent Sabotage of hotel premises 禁止毁坏酒店设施的行为 ·         Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended 确保所有未被使用的电源插座、冰箱、厨柜等的安全 ·         Ensure no undesirables loiter in or around the hotel premises 确保不受欢迎的人员不在酒店内或酒店周围出现 ·         Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed 确保裝卸区无障碍，未经批准的车辆不得入内 ·         Coordinate functions with other security staff or Police and other government Securities and promote good will with them       与其他保安人员或警方或政府其它安保部门协调工作，并与其建立良好关系 ·         Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken 执行酒店的各项规章制度，并向上级领导和财务及业务支持经理提出改进建议 ·         Be correct, secure and courteous in handling any disciplinary or criminal case             正确、安全、礼貌地处理各类违规及犯罪案件 ·         Be alert for any unusual packages, guests or vehicles and advise superior of same 对于异常的行李、客人或车辆保持高度警惕，并向上级领导汇报相关情况 ·         Be thoroughly familiar of the property layout, design, entry and exit points 熟悉酒店布局、设计及出入口的情况 ·         Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thorough fares 按照指示对酒店重要客人及重要官员提供护卫，保证大堂及其他繁杂区域的正常秩序   ·         Ensure that the safety control office is never left unattended 确保安全控制办公室无缺岗情况 ·         Provide escort duty for money transfers to the General Cashier’s office or bank as required 按照要求对酒店与银行之间的现金转移提供护卫 ·         Complete other tasks assigned by department manager/direct leader. 完成部门经理/直接上级交代的其他工作。 ·          The hotel reserves the right to adjust and update the job description  of this position. 酒店保留调整和更新本岗位职责的权力。

工作职责： 1. 熟悉酒店的政策和程序。 2. 要按时上班，制服要干净整洁，仪容仪表符合品牌服务标准。 3. 参加必要的会议 4. 了解酒店管理层的名称和职位及其分机号码 5. 熟悉酒店的所有设施和餐厅 6. 了解酒店餐厅的促销情况 7. 了解酒店的日常活动 8. 熟悉城市景点和餐馆 9. 了解城市活动 10. 根据电话礼仪处理所有内部和外部电话 11. 负责客户关系团队的整体运作 12. "以身作则" 13. 确认团队成员在各自在岗 14. 熟悉 OnQ 系统 15. 酌情使用OnQ 密码，离开时注销终端 16. 确保始终严格遵守品牌服务标准和"电话礼仪" 17. 检查团队成员的仪容仪表，并在必要时更正 18. 确保酒店公共区域和主要入口始终清洁 19. 与团队成员进行公开、诚实和清晰的沟通 20. 确保团队遵守所有酒店政策 21. 每次轮班后，与新班次交接当班情况 22. 每日服务价值，在例会前讨论和培训，交接 23. 核实团队对酒店设施和活动的熟悉程度 24. 指导和支持团队成员，努力使他们在日常工作中表现出色 25. 表彰团队成员的出色表现 26. 提请管理层注意 27. 了解不同的房间类别和房间特点 28. 了解客房供应情况、房价和特殊套餐 29. 协助和指导团队成员处理客人的意见和要求 30. 确保在各自的时限内对客人的意见进行适当的后续行动 31. 与各团队负责人和成员及部门负责人联络客人意见 32. 支持其他分部门，在必要时提供帮助 33. 能够平易近人，能够出席和应对需要立即作出决定的事项 34. 与客人互动，获得他们的反馈和建议 35. 客人在抵达前了解其偏好和要求，并与其相关团队沟通 36. 确保根据品牌服务标准办理入住手续 37. 通知贵宾抵达，并确保客人被引领到客房 38. 随时关注客人的询问和要求 39. 贯彻当地的政策和程序，确保所有身份证和护照在PSB系统中正确扫描和记录 40. 确保专属礼宾了解所需的抵达前安排 41. 确认所有要求均根据客人抵达前要求的喜好准备 42. 在抵达前检查贵宾的房间 43. 使用客人姓名真诚欢迎客人入住酒店 44. 检查客人的满意度，并在必要时采取后续行动并与团队沟通 45. 处理和适当调查客人和团队成员的事件，并记录需要酒店管理层注意的事故 46. 确保客人的偏好在 CRM 中每天更新 47. 以有效理由和必要文件支持，批准前台所做的折扣和现金支出 48. 确保登记万能钥匙移交的记录 49. 确保客人贵重遗失物品始终有清晰和适当的记录 50. 制定并实施紧急程序（事故/盗窃/死亡等） 51. 确保向客人发送感谢函，感谢他们的入住，并提供联系方式，供客人今后参考 52. 退房程序必须个性化、高效，并按照品牌服务标准进行 53. 夜间职责 • 确认适当的夜审工作 – 填写每日摘要和 CHANCE，并确保每日摘要和CHANCE的信息正确 • 确保夜审日结成功 • 准备报表 • 了解早退房的客人并作准备 54. 进行酒店的安全检查。巡查中发现酒店门禁未上锁或遭损坏，需立即通知保安部并做好相应措施以保证酒店安全。 55. 完成由部门经理委派的其他工作。 任职资格： 在同类酒店从事类似职位至少3年工作经验。 2. 流利的英语/普通话（口语和书面）。 3. 良好的沟通能力。 4. 呈现良好、聪明和外向的个性。 5. 有效的决策技能，有责任感。 6. 独立解决问题的技巧。 7. 有展现自我的能力，亦平易近人。

【岗位职责】 1、负责酒店的库存物资的成本核算与控制，定期与有关帐目进行核对、 2、编制配餐卡，对每一种食品菜肴按消耗量编出成本计算单，为制定销售价格提供依据。 3、做好餐饮负责人和总厨的业务沟通，对酒店饮食管理控制系统提出提出改进意见。 4、定期与餐饮部共同对市场价格进行调查、分析，更有效地控制进价。 5、对仓库、收货部进行工作检查，严格各种物品、食品、饮料的购入、验收、入库、出库等有关手续和标准。 6、减少库存积压，配合库房每月汇总库存物资积压表，尽量利用库存积压物资以减低成本。 【岗位要求】 1、财务、会计等相关专业的学历，有会计从业资格。 2、具有一定的管理、沟通、协调能力和团队协作意识。 3、熟练掌握酒店会计的基本理论及实际工作方面的知识。 4、基本了解酒店所需各种物品的名称、型号、规格、单价、用途和产地。 5、了解同类产品不同共应商提供物资质量及价格差别。 6、熟悉酒店成本控制的方法，了解酒店物资消耗的基本情况。

【岗位职责】 1、管理酒店日常财务管理工作。 2、建立财务管理体系，完善各项财务管理制度。 3、完善内部控制体系，检查财务运行情况。 4、监督检查酒店财务运做和资金收支情况。 5、负责与财政、税务等有关部门保持良好的关系。 6、帮助会计人员解决会计核算中的疑难问题，并向财务总监报告。 7、审核每日现金、银行存款日报表，并在签章后，报送财务总监。 【岗位要求】 1、财经类专业，高级会计师或注册会计师。 2、3年以上酒店财务部总会计师以上职位工作经验。 3、能全面承担财务及审计的各项职责，能对经济业务做出及时准确的评估。 4、熟悉酒店行业财务流程, 熟悉国家财务、税务、审计等相关法规政策。

【岗位职责】 1、检查房态并记录 2、将“请勿打扰”房间汇报给楼层主管 3、清理打扫房间这主要包括、吸尘、擦拭家具、清理垃圾、做床、清理面盆浴缸马桶毛巾镜子和地面、抹尘等 4、为房间补足酒水与日用消耗品 5、清洁并整理客房洗手间里的客用物品 6、为客人悬挂衣服和清理客人随带的小物品 7、更换我们可以触及的电灯泡 7、清理已退的房间 8、将送餐桌或托盘从房间内撤出 9、汇报房间内是否有损坏物品 10、报告房间内需要维修的问题 11、汇报有可疑行为的客人 ·12、汇报房间遗失物品 13、汇报是否有客人私占的酒店公有物品 14、上交给楼层主管拾到物品 15、为客房做清理后的最后检查 16、填写客房服务员每日报表 17、清理楼层走道服务区域和楼梯 18、清理窗户内部 19、检查住客房客人的洗衣并通知洗衣房 20、为客人收洗衣并送至洗衣房 21、帮助洗衣部人员开客房门送洗衣 22、当客人刚入住时为客人准备欢迎茶水 23、提供擦鞋服务 ·24、根据客人类型准备鲜花等级 25、发现并去除地毯上的污渍 26、根据客人要求移动及重新排放家具挪动摆放床垫等 27、人工或用机器为地面打蜡抛光 28、清理冲洗楼梯及楼梯口 29、依据客人具体要求放置婴儿床加床板变压器吹风机等 30、参加各种会议 31、参加不同的培训 32、检查并记录酒水消耗量补入新的酒水 33、整理员工车中有污损的布草 34、将员工车中的垃圾清除 35、完成楼层主管交给的额外任务 36、填写房间状态表 37、提供开夜床服务这主要包括、清理客房内的垃圾、更换已用过的杯子、将床单打开、关上窗帘、打开台灯、检查浴室的清洁、放好用过的毛 【岗位要求】 1、身体健康，而且适应长时间工作 2、能够承受工作压力 3、视力好

【岗位职责】 1、协助部门经理制定审计工作计划，并组织实施。 2、负责例行和专项审计项目的实施，确保审计结果准确、及时、客观、公正。 3、在完成审计工作后，与被审计单位沟通审计意见，对审计发现的问题督促其整改和纠正 4、负责配合调查事项提供审计资料和相关会计证据，负责部门内外部内控管理培训 【岗位要求】 1、审计或财务会计专业以上学历。 2、具有本行业同等规模单位担任审计部相关职务的经历，从事审计工作3年以上，熟悉审计部的各项工作流程及法规政策，熟悉财务会计、审计的相关政策、法规；熟练掌握审计常用技能。 3、熟练掌握审计各模块相关知识。精通审计、财务管理知识等。 4、执行能力、计划能力，强烈的责任心、主动性，良好的团队合作能力、学习创新能力，适应能力，较强沟通协调能力、理解分析能力，对人和事物有客观判断性。

【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、大专以上学历。 2、有1年以上同星级客房管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。 【有希尔顿品牌酒店工作经验者优先考虑】