岗位概述：根据工作标准、备料单、照片及上级指示准备食物，协助厨师长培训员工。参与提高食品质量，保证厨房运作的顺利进行。当接到指示时厨房的所有区域都要进入工作状态。协助管理员工，为员工发展提供帮助，参与食物的质量控制，提高产品的菜色和味道。专业知识技能：必须具备有与本职位相配的西餐烹饪知识，高效率，高质量完成本职工作能够指导和管理小组工作。能够领导自己的员工。能够培训和激励员工。能够完善有必要的工作技巧，提供工作方面知识培训，并帮助员工达到标准。

岗位职责：1.为客人高效率的提供食品，并做到物美价廉。2.保证厨房区域包括仓库、冷房、冷冻室、干库干净、整洁并做到卫生标准。3.在厨房运作方面支持厨师长工作，保证提供高效率的服务。4.保证安全、正确的使用设备、工具和机器。专业知识技能：具备有与本职位相配的西餐烹饪知识，高效率，高质量完成本职工作

至少一年四、五星级酒店相同职位工作经验，熟悉西厨房工作流程，熟知菜单及配料成分。根据标准食谱卡、为客人及员工准备和制作食品。

岗位概述：销售协调员要准确处理所有政府,旅行社,公司的文件资料, 要确保所有发出去的资料清楚,干净,并且要准时,每天确保办公室干净,整洁.教育：受过酒店或相关产业的专业教育或培训其它技能要求：-良好的英语听说读写能力-良好的沟通能力和电脑操作能力-同星级集团酒店同等职位（1年工作经验以上） 者优先

岗位概述：根据预先确定的标准和规格确保提供有效率的服务给客人。确保根据标准及规则給客人提供高效率的服务。主要职责将餐厅的运作情况及服务细节报告于大堂酒吧经理/副经理。经验：2-3年其他四星或五星酒店同职位的工作经验其它技能要求：领导才能、培训技巧、组织能力开朗及外向性格积极的工作态度

Job Summary:To supervise the Front Reception staff and other required sections and activities during the shift and handle guest relations and other requests. Act as Duty Manager in the absence of senior management and department heads. Support guest service in all areas and assistance to ensure proper deliver of all Guest request.Job Knowledge / Skill:1. Good knowledge and very familiar with all front office area operation2. Good English language skill3. Good supervisory skill4. Good communication skill5. Be good at organize and problem solving6. Good finance knowledgeExperience:Min. 3 years front office working experience required in supervisory position

岗位概述： Star Service Agent 宾客服务中心员工 提供一站式电话服务快捷周到帮助完成客人要求（明星服务） 专业知识技能： 1.甜美的音色，适当的语音语调和语速 2.良好的英语能力以及沟通技巧 3.同时掌握其它外语者优先考虑 其它技能要求： 1. 良好、积极的工作态度 2. 其它语言能力 3. 乐于学习，乐于助人

职责义务： 1. 根据标准食谱卡、为员工准备食品。 2. 遵守本部门的标准及程序。 3. 保持高标准的个人卫生及形象。 4. 高标准的保持工作区域、存储区域、保鲜及冷冻冰箱的卫生、干净整洁。 5. 确保正确安全的使用所有装备、机器和工具。 此岗位招残疾人，可接受早班（5-14点）

§  Ensures services provided by Concierge are always available and are always carried out to define Standards with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual. 确保礼宾部随时提供所需的服务，并按照部门营运手册的要求提供快捷、持续、礼貌且符合标准的服务。 §  Attends and contributes to all Meetings as required. 按要求出席所有会议并作出贡献。. §  Ensures all associates provide courteous and professional service at all times. 确保所有员工始终提供礼貌而专业的服务。 §  Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution / alternative can be found. 礼貌且高效地处理客人及员工的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。 §  Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. 了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 §  Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. 积极参与员工福利、安全、发展及健康的活动并给予建议、咨询及真实、恰当的反馈。 §  Ensures high standards of personal presentation & grooming. 确保高标准的员工形象和仪表。 §  Maintains positive guest and colleague interactions with good working relationships. 与客人和同事保持基于良好工作关系的接触。 §  Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International. 在任何时间表现负责的管理和行为，并以积极的形象代表酒店管理团队和国际凯悦。 §  Schedules and ensures associates attend all Core training and related skills training. 安排并确保所有员工参加核心培训及有关技能培训。 §  Has a sound updated knowledge of the local environment such as restaurants, shopping areas and entertainment centres within the city. 对当地环境具有扎实及最新的了解，如城市的餐厅、购物区和娱乐场所。 §  Assists in maintaining a high level of safety and security for guests and hotel property. 协助保持客人及酒店财产的安全。 §  Fully conversant with all activities within the Hotel, Food and Beverage functions, dining venues, meeting rooms, and emergency telephone numbers and facilities. 全面了解酒店的活动、餐饮服务、餐厅、会议室、紧急电话号码及其它设施。 §  Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。

Handles allguest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.                       礼貌且高效地处理所有内部及外部客人的投诉及要求，并跟进确保问题的圆满解决。 Maintainspositive guest and colleague interactions with good working relationships.                                       维护客人与同事间的良好关系。 Ensures all associatesprovide a courteous and professional service at all times.                           始终确保员工提供礼貌及专业的服务。  Ensures thatall Front Office associates deliver the brand promise and provide exceptionalguest service at all times.                   始终确保所有前厅员工实现酒店品牌的承诺并提供超出客人预期的服务。 Ensures thatFront Office associates provide excellent service to internal customers asappropriate.    确保前厅员工适当提供优质服务给内部客人。 Assists ingreeting and checking-in VIP and Long Stay guests.                                                        协助贵宾及常住客的接待和入住登记。 Ensures thatall Front Office associates are familiar with the hotel’s products andservices.            确保所有前厅员工熟知酒店的产品知识和服务。 Personally andfrequently verifies that guests are receiving the best possible service duringcheck-in and check-out.   经常亲自确认客人在入住登记和办理离店时能否得到尽善尽美的服务。 Spends time inFront Office areas during peak periods to ensure that the area is managed wellby the respective team and delivers the brand promise.                                                              在工作的繁忙时段，出现在前厅区域, 确保前厅各个区域有条不紊的运作并且实现酒店品牌的承诺。 Establishes arapport with guests and maintains good customer relationship.  与客人建立并保持良好的关系。

1.Ensure the maintenance of a five star environment and positive first impression for all guests. 确保工作环境的五星级水准，并为所有客人留下积极的第 一印象。 2.Maximizes Recreation sales and revenues for the hotel. 努力使康乐部的销售和盈利最 大化。 3.Adhere to company credit policies to ensure all revenue expected will be received. 坚持酒店的信用政策，确保达到利润目标。 4. To have a thorough understanding and knowledge of Recreation services and products and the ability to up sell alternatives. 全面掌握康乐部的服务和产品知识，具备促销的能力。 5.To be completely aware of Recreation Department concepts, activities, and to promote these actively, completely familiar with all spa facility opening and closing hours as well as product and services offered. 了解酒店康乐部的运营理念、优惠活动，并积极推广。熟知运营时间和服务设施及服务项目。

礼貌并有效地处理客人和员工的投诉或询问，并将无法立即处理的客人投诉或困难时，需汇报至主管并持续跟进确保解决。 Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. 明晰他/她的首要任务是为客人提供服务，并以客人的需求和安全为第一要务。 Realize that his/her primary role is to be of service to the guest and that their needs & safety come first. 确保告知酒店客人正确的消息和活动信息。 Must impart correct information & advise the guest on the various services/activities in the hotel. 确保所有区域时时整洁。 Must keep all areas clean at all times. 必须完全了解急救和救生的技术。 Must be completely conversant with first aid & life saving techniques.  时刻关注客人发出的求救信号。 Must be attentive and alert for any signs from the guest.

招聘岗位：沁园厨房高级厨师（热菜） 1.Usesfresh products whenever possible to ensure guests are always offered a varietyof food items. 利用鲜活的产品, 以确保任何时候都能向客人提供花样繁多的菜肴。 2.Ensuresfood surpluses and leftovers are used according to the set guidelines andpolicies. 确保根据所设定的确政策和方针, 尽量利用剩余的食品原料。 3. Cooksand ensures foods are prepared according to the menus and a recipe, ensuringthe quality of food meets the Hyatt International standards. 烹制菜肴时, 确保根据菜单和配方准备食品, 以确保食品的质量达到国际凯悦的标准。 4. Strictlyadheres to food apportionment policy to effectively control costs. 严格执行食品分摊政策以便能有效的控制成本。 5.Takesinterest in learning and preparing new products as directed by the Outlet Chefde Cuisine. 在厨师长的指导下，乐于学习及制作新的菜肴。 6. Servesfresh food to guests which is prepared a la minute, is consistent in quality,and reflects the style of the outlet concept. 确保向客人提供精心制作、高品质以及展现我们餐厅理念的菜肴。 7. Supervisescooking and other kitchen personnel and coordinates their assignments to ensureeconomical and timely food production. 紧密督导厨师和其他厨房的员工，并协调他们的工作，以确经济、及时的食品制作。 8.Observesmethods of food preparation and cooking, sizes of portions, and garnishing offoods to ensure food is prepared in prescribed manner. 观察食物的准备和制作方法、份量及食物的装饰，以确保食品是按预先的设计制作的。 9.Testscooked food before plate-up and service. 在食物装盘及服务前，对食物进行检查。 10. Ensuresthe cleanliness of all kitchen equipment. 确保所有的厨房设备干净整洁。 11. Ensuresall Commis Chefs and Kitchen Apprentices use the right tool for the right job. 确保所有的厨师在操作中使用正确的工具。 12. Ensuresall Commis Chefs and Kitchen Apprentices handle the food-preparing machine in aproper and safe manner. 确保所有的厨师正确、安全地操作食品加工机器。 13. Ensuresthe cleanliness of the work areas at all time. 确保工作场所始终干净整洁。

Welcome and acknowledge each andevery guest with a smile, eye contact, and a friendly verbal greeting, usingthe guest's name when possible. 热情地用微笑，眼神交流和亲切的语言欢迎每一位客人并称呼客人的名字。 Actively listen and respondpositively to guest questions, concerns, and requests using brand or propertyspecific process to resolve issues, delight and build trust. 运用品牌标准，积极地聆听和反馈客人提出的问题、顾虑和要求来帮助客人解决问题并建立信任。 Anticipate guests' service needs,including asking questions of guests to better understand their needs andwatching/listening to guest preferences and acting on them whenever possible. 预见客人的需求，包括通过询问客人问题来更好地理解客人的需求，观察和聆听来获取客人的喜好。 Address guests' service needs in aprofessional, positive, and timely manner. 专业地、积极地和有礼貌地为客人提供服务上的需求。 Thank guests with genuineappreciation and provide a fond farewell. 真诚地感谢客人并热忱地欢送。 Provide assistance to individualswith disabilities, including assisting visually, hearing, orphysically-impaired individuals within guidelines (e.g., escorting them whenrequested, using words to explain actions, writing directions on paper, movingobjects out of the way, or offering access to Braille or TDD phones). 对身心障碍者提供协助，包括视觉、听觉和身体损伤的个人提供指引（例如，引领他们，通过语言去解释，在纸上写出方向，把障碍物清空等）

招聘岗位：客房部副经理（楼层经理） Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual. 确定部门提供的服务总是被实行用如部门别的操作手册而且总是符合所详述的效率、一致性和礼貌定义标准。 Attends and contributes to all Meetings as required. 参加所有有需要的会议。 Ensures all associates provide courteous and professional service at all times. 确保任何时间都提供礼貌且专业的服务。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up. 以礼貌、高效的方式处理客人及员工的要求，遇到投诉或问题，如果不能马上找到解决办法，则进行汇报，并给予迅速追踪。加大追踪力度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. 从在职员和劳资关系的法令立法中了解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. 积极地参与福利、安全, 发展并提供忠告、商议及有效回应职员。 Ensures high standards of personal presentation & grooming. 确保高水准的个人形象和仪容仪表。 Maintains positive guest and colleague interactions with good working relationships. 与客人和同事保持基于良好工作关系的接触。

岗位职责： 您将根据凯悦国际集团的战略和品牌标准，负责部门的高效运作，同时满足员工、客人和业主的期望。 前厅部经理负责通过管理酒店前厅部的运营，包括但不限于前台、前厅服务（包括停车场和酒店入口）、通讯中心、礼宾部和管家，协助客房总监实现品牌承诺。 岗位要求： 酒店或旅游管理专业本科或以上学历。 2年以上豪华酒店客房部副总监或前厅部经理工作经验。 必须具备良好的解决问题、管理和人际交往能力。

1.  在餐厅提供顺畅、有效的服务，确保这些服务达到凯悦标准。      Provides fluent and efficient service in accordance with Hyatt standard.  2.  在服务的时候可以向客人推荐菜单，回答相关的要求并根据食物和饮料给客人一些建议。      Gives recommendation on service and responds guest Food and Beverage request as well as provides suggestion.  3.  根据顺序和程序为客人安排座位，点单并服务食物和饮料。      Assigns seats to guest according to subsequence and procedures, takes order of food and beverage. 4.  对MICROS电脑系统的各方面都要全面了解。      Has a thorough knowledge to all sides of MICROS System. 5.  根据部门营运手册的要求确保餐厅里所有的食物和饮料，机器和设备都是正常的。      Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual. 6.  努力使我们的客人满意，让他们能经常光顾餐厅。      Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.  7.  为客人点单和上菜，要避免不必要的延误。      Takes food order and delivers foods to avoid unnecessary delay. 8.  掌握关于餐厅菜单和酒单的知识。     Has thorough knowledge of menus and wine list. 9.   促销菜单并说服客人选择价格较高的食物以增加总收入，例如：汤，饮料，沙拉，甜点，等等。     Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.

招聘岗位：西式冷菜厨师1人 Cooks foodstuff in quantities according to menu and number of persons to be served.  根据菜单和客人的数量来烹制食品。 Collects supplies from stores and keeps records and accounts.  从仓库领取原料并保存好记录。 Prepares food that is consistent in quality, and reflects the style of the outlet concept.  一贯向客人提供高品质并展现餐厅理念的食物。 Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy.  保持厨房的干净整洁及严格遵守酒店的卫生标准。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.  以礼貌、有效的方式处理客人和员工的要求，如果不能及时找到解决办法，则进行汇报。

Gives recommendation on service and responds guest Food and Beverage request as well as provides suggestion. 在服务的时候可以向客人推荐菜单，回答相关的要求并根据食物和饮料给客人一些建议。 Makes effort to satisfy our customers and makes them repeat to dine in the restaurant. 努力使我们的客人满意，让他们能经常光顾餐厅。 Has thorough knowledge of menus and wine list. 对餐厅的菜单和酒单要相当熟悉及有良好的知识。 Up sell beverage to increases revenue. 提升饮料的销售以增加总收入。 Consistently provides courtesy and professional service. 始终提供礼貌及专业的服务。 Is knowledgeable adhere to rules & regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene and health & safety. 熟悉并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。

- 实习部门：前厅部、餐饮部、厨房部 - 实习期：至少为12个月 - Holds diploma/certificate in Hospitality or Tourism Management desirable - Preferable prerequisite experience in the Hotel, Restaurant or Travel industry

招聘职位：洗衣房水洗工 1名，楼层服务员 若干 §  Ensures a high level of product knowledge of hotel. 确保具有高水平的酒店产品知识。 §  Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments. 确保领班/副理始终意识到任何相关的反馈即可以从客人中来也可以从其他部门中来。 §  Complies with the Hotel Policies & Procedures relating to Housekeeping Department. 遵守酒店有关客房部的政策及程序。 §  Complies with all systems and procedures as laid down by Rooms Division. 遵守房务部定立的系统及程序。 §  Performs routine duties in the cleaning public areas, ensuring the cleanliness meet Hyatt brand standards. 履行清洁及服务公共区的日常职责，确保公共区的清洁达到凯悦品牌的标准。 §  Cleans and polishes lighting fixtures, marble surfaces. 清洁并擦亮灯具及大理石面。

热爱网球运动，可讲述网球的基本规则 §Clear understanding of recreation department operational needs, such as equipment, products and linen usage. 全面完全的了解康乐部的运营需求， 包括设备，产品和布巾的使用。 §Provides timely assistance to Guest Service Officers in providing an exceptional standard of service to all guests.  及时对宾客服务员提供协助从而使对客人的服务达到最高标准。 §Operates all Recreational Equipment according to the department operation procedures. 遵循康乐部的运营程序来运作所有器械。 §Maintains close scrutiny and stock check of all cleaning materials and to advise the Team Leader – Recreation and Activities when stock needs reordering. 紧密监控并审查清洁产品的库存情况并及时向康乐和活动领班报告库存情况。 §Reports any maintenance/repairs needed or any defects in equipment or fixtures. 报告部门器材设备的维修与保持情况。 §Ensure that all customers' needs with regards to cleanliness and hygiene are attended to promptly and efficiently by having a continual surveillance of the respective areas in the Recreation. 积极不断的观察客人对卫生清洁的需求并作出及时地回应。 §Assists with removal or installation of equipment and furniture. 协助器材设备的安装和移动。 §Sets up and dismantles equipment in areas for special activities and events. 安装并拆除为特别活动和事件的器材设备。

招聘岗位：装修1人 1. 维修，保养和工程设备操作工作要与部门要求相一致。      Execute the repair, maintenance and engineering operations according to the departmental standards.        2. 合理的使用和维护所有电气工具设施。     Properly handles and maintains all power tools.                                3. 按照工程部部门管理要求，对其他商务人员或技术员予以支持。     Assists other trades persons or technicians when requested by Engineering Management.                            4. 避免潜在危险的发生，遵从当地法律和法规。         Avoids unsightly hazards and complies with all local regulations and codes. 5. 确保所有工作区域干净整洁，在进行维护、维修的时候做好周边保护工作。     Ensures cleanliness of all work areas and protects the surroundings when executing duties.             6. 维修、保养工作以及工程运营达到客户的期望。     Performs repairs and maintenance works and engineering operations to meet customers’ expectations.  7. 确保管辖区内能耗可以实时测量，仪表正常使用。     Ensure energy conservation measures are in place.  8. 确保消防及安全系统操作正常。     Ensure fire, life and safety systems are operational.                 9. 遇到火灾等紧急逃生的情况，要执行紧急疏散流程。比如参加火警报警及救援工作。     Performs emergency procedures relating to fire, life and safety;e.g., such as attending to fire alarms, lift rescue.  10. 电工具有有效的高压进网证优先考虑。       Electricians with valid high-voltage access certificates are preferred.

 岗位职责： 1.协助制定并完善酒店各项培训管理制度。 2.协助上级进行全酒店各部门日常培训需求分析。 3.负责新员工的入职培训工作及外聘人员来店培训的服务工作。 4.协助上级培训各部门业务负责人的培训技巧和知识。 5.编辑最新酒店产品知识等酒店相关信息资料,向各部门和全体员工推荐公布。 6.协助员工的咨询和职业管理工作。 7.收取各部门季度、月度培训计划及审核工作。 岗位要求： 1.大专以上学历。 2.具有良好的沟通能力和协调能力。 3.具有较强的文字综合能力和口头表达能力。 4.具备教育学、心理学以及酒店管理理论知识。