岗位职责： 1、为下榻酒店的宾客办理入离店登记手续，严格遵守验证制度。查看交班记录并处理。 2、熟练运用前台专业业务技能，做好对客服务。 3、掌握店内外信息，提供准确的问讯服务。 4、酒店有关客房各项政策，向来店宾客推荐，努力争取效益。 5、制作有关报表，为其它部门提供准确的接待信息。 岗位要求： 1、性格开朗、头脑灵活、工作踏实，具有较强的服务意识和责任感。 2、通晓酒店各项对客政策、设施设备及服务种类、规范操作服务工作。 3、相貌端正，身体健康。

岗位职责： 1、执行酒店年度和月度销售计划； 2、全面掌握营业设施、房态分布情况； 3、做好客户关系档案的监理工作，与酒店的忠诚客户建立良好、稳定的长期关系； 4、定期向销售负责人递交销售报告，并以此作为业务沟通和制订的销售策略的基础； 5、协助开展各种营销活动； 6、建立和保持与各协议公司、旅行社、订房中心的联系； 7、负责向上级反馈宾客意见和要求，保证服务水准和顾客满意； 8、严格执行保密制度，协议价格不得外泄； 9、通过客户资料亲自与各类客户接触，对酒店客户需求作出分析，并对酒店的客源变化保 持高度关注，供高层决策时参考； 10、建立必要的程序，了解和关注竞争对手的销售策略，以及酒店销售策略的市场效果，及 时做出分析和调整； 11、做好协议公司应收帐的催收工作； 12、在与酒店相关部门充分沟通的基础上，制定和调整酒店的销售策略。 13 、完成上级安排的其他工作。 岗位要求： 1、一年以上酒店前台/销售工作经验 2、对市场变化敏感，具有较强的沟通、协调和推进能力； 3、工作认真负责，耐心细致； 4、有良好的沟通能力和团队合作意识

岗位职责： 1.掌握当天到店及离店的重要宾客，回头宾客。 2.在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。 3.与住店宾客保持良好沟通以了解宾客之喜恶（喜好），协助宾客解决疑难事宜。 4.做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映。 岗位要求： 1.有华住酒店集团前台工作经验2年以上优先 2.具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。 3.注重细节，工作有责任心，敢于承担责任，执行力较强。 4.有上进心和良好的学习能力和抗压能力。

岗位职责 1.负责饼房制作食品的质量，检查食品所应达到的味道、温度和成色。 2.对本区域内的各种机器和设备进行检查和管理，防止酒店财产遭受损坏和丢失。 3.经常了解可改进食品质量或降低食品成本的新产品。 4.每日准时供应不同的糕点、果仁糖和各种制品，并随时查看，短缺时予以补充。 5.经常教育和训练员工提高制作糕饼的技术及装饰的技巧，短缺时予以补充。 6.负责婚礼、生日、纪念等特式糕点的准备和装饰工作。 7.负责热菜所需的各种面包、热狗包、汉堡包和各种甜点的制作。 任职资格 1.中专学历以上，良好的交流能力。 2.具有西饼房相关工作经验2年以上。 3.熟悉西式面包制作，有一定的创新意识 。

【岗位职责】 1、负责后厨食材的清洗、切配、分装等基础准备工作，确保食材符合烹饪标准； 2、协助厨师完成菜品制作过程中的辅助工作，如备料、摆盘等； 3、保持工作区域的清洁卫生，严格执行食品安全与卫生标准； 4、按要求整理、储存食材，确保食材新鲜及合理使用； 5、配合团队完成每日厨房运营任务，服从工作安排。 【岗位要求】 1、对餐饮行业有兴趣，愿意从基础岗位学习并成长； 2、具备一定的体力与耐力，能适应厨房高强度工作环境； 3、工作认真细致，有责任心，注重团队协作； 4、无需相关经验，但需具备基本的学习能力和执行力； 5、能够适应倒班工作制，包括早晚班及节假日排班。

Primary Responsibilities 主要职责   -        Complete daily sales and marketing development activities, to ensure meet sales targets 完成每日销售活动及市场推广，确保完成各项销售指标 1.    Support DOSM Sales and Marketing strategies and plan, implement the plan, give suggestions and make adjustments as per markets trends. To know clearly the hotel and individual sales targets. Supervise Sales Incentive Plan, understand personal updated performance. Deeply develop and explorer new potential markets for Sales responsible area and report the results and performance to Director of Sales. On behalf of hotel to attend Hotel group and various sales & marketing activities as agreed by DOSM, to find potential business for the hotel. Assist in implementation of effective sales system and procedures that ensure efficient execution of all potential coverage, follow-up and tracing of leads, to ensure meet sales targets. Arrange daily effective sales activities and sales results to assigned accounts, to ensure to solicit business for the hotel for both rooms and food & beverage. Entertain to build rapport with potential customers and to obtain future leads for the Hotel. To conduct Account Productivity weekly monthly review with DOS, DOSM together and take corrective action when necessary to sales targets. Ensures complete awareness by sales team on competitor’s activities at all times and updates sales strategies with supervision of DOSM to ensure to meet sales targets. 支持市场销售总监的市场销售策略计划，按计划执行并据市场变化建议调整。清楚地了解部门和个人销售目标。监控销售奖励计划，及时了解个人业绩表现。对所负责的市场区域不断深入开拓及挖掘，并将开拓结果向销售总监汇报。经市场销售总监授权代表酒店参加总部及各类销售及市场推广活动，为酒店寻找更多的业务机会。协助有效销售工作的进行，确保对于潜在客户的全面覆盖，跟进的高效实行，以期完成销售指标。每日按计划高效走访客户并追踪结果，以期在客房及餐饮上为酒店寻求更多的业务。与潜在客人保持良好的关系以期将来为酒店带来更多业务。每周、每月与市场销售总监、销售总监进行客户产量回顾，并根据回顾结果采取必要措施，保证完成各项销售指标。确保对于竞争者动向的时时关注, 并在市场销售总监的监控下更新销售策略，以确保完成各项销售指标。    -        Ensure good professional service to clients and keep good relations.确保良好的对客接待及服务，保持跟客户的良好关系 1.   Ensure to provide professional hotel site inspection to major clients. Responds to all correspondence and inquiries of leads within the time limit set according to the policy & procedure. To ensure Interact and attend to guest request, concerns and feedback in a professional manner. To ensure to provide guests with the most accurate and up to date information at all times. Review and upkeep of updated record of all sales activities for each account (including updated database, production tracking, trends and movement of each account). Meets with all potential clients to understand their needs, take actions as per the requirements, try to develop these accounts to be contracted accounts. To ensure maintain good inter communication and good working relations with all departments and all external contacts. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary. 确保对于主要客户来访的接待工作。按相关政策和规定及时回复客户需求。确保以专业的方式与客人互动，关注客户的需求及反馈。确保向客人提供最精确最更新的信息。确保及时记录所有客户的销售拜访活动，包括客户信息的更新，产量追踪，客户动向等。与所有有潜力的客户见面，了解他们的需求，并跟进相关需求的落实实施，以期将潜力客户转型为签约客户。确保与酒店各部门员工及所有客户保持良好的相互沟通和合作关系。提供售后服务，认真对待客户所有投诉，在必要时与相关部门进行沟通。  -        Assists to complete daily administrative jobs of room sales team 支持完成销售部日常行政工作 1.   To perform duties within the framework defined by the hotel as supervised by the Director of Sales. To prepare and submit weekly and monthly reports required to the Director of Sales. Participate in weekly sales and marketing meeting to review and evaluate on performance, pricing grid, sales strategies and distribution strategies and make necessary adjustments to increase business for the hotel with maximum results. Attend daily room sales team communication meeting and S&M daily briefing to review on daily sales activities, job follow up results, and share marketing information. 在销售总监的监督下，履行酒店赋予的职责。向销售总监提交每周和每月销售计划及报告。参加由市场销售总监每周召开的市场销售会议，以检验和评估市场开拓业绩, 并向市场销售总监针对细分市场的开拓提出建议， 以期为酒店带来最多业绩。每天参加客房销售部、市场销售部的沟通会，监控每日工作的开展，跟进情况, 并分享相关信息。         -        Staff training and development员工培训及发展 1.   协助销售经理和新员工的培训工作。协助销售总监为本部门每位员工提供工作所需各种设备工具并保证有效运行。协助销售总监帮助本部门所有员工了解各自工作职责；表扬和奖励工作优秀的员工，推动员工的工作主动性。 Assist DOS in conduct training to Sales Manager and new staff.  Assists DOS to prepare all necessary working tools and equipment to all room sales in order to function efficiently. Assists DOS to ensure staff in the department is aware of their duties & responsibilities. Giving encouragement and praise for excellent staff, to increase sales initiatives. -        Followed all the related work arrangement by the leaders. 服从领导安排的其他与工作相关的事宜。 Job Profile 任职资格 -        PHYSICAL 个人情况 1.Healthy 身体健康 2.Under 40 40岁以下 -        Job Knowledge / Skills 工作知识及技能 1. Knowledge and experience in Internet and other major computer programs.掌握使用互联网及其它主要电脑系统的知识。 2. Ability to use Sales and Front Office computer systems.掌握应用销售及前台的电脑系统。 -        Professional Experience 专业经验 1. Travel Sales professional knowledge and excellent selling skill. 掌握旅行社的销售工作的专业知识, 具备杰出的销售能力   2. Knowledge in Corporate, Travel Industry, MICE and Catering sales. 了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 3. Ability and understanding of the market and competition. 能够掌握和理解市场和竞争。 -        Core Competencies required 核心能力 1. 良好的人际交往和沟通技巧。 Good interpersonal & communication skills. 2. 独立工作和团队工作的能力。Ability to work independently and as a team.

【岗位职责】 与既有的客户和潜在的客户及合作伙伴保持密切的联系 Active distribution of product information and creates awareness in the markets and business segments or responsibility 高效认知和掌握销售线索 Identifies and handles sales leads effectively and efficiently 代表酒店参加国际及国内的销售活动 Represents the hotel and participates in domestic and international sales activities 发挥创造力，为酒店的产品及部门做出应有的贡献 Creative contribution to product and sales development 仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标 Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews 在所负责的市场区域内，监视和报告市场及竞争者的情况 Monitors and reports on market and competition within own market segment 准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进 Prepares and updates customer management reports and ensures all nece 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任 2、掌握使用互联网及其它主要电脑系统的知识 3、掌握应用销售及前台的电脑系统 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售 5、能够掌握和理解市场和竞争 6、必须具备良好的中，英文读写能力 7、良好的电脑技能，至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件 8、良好的人际交往和沟通技巧 9、独立工作和团队工作的能力 10、XXX年销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验并有最少XXX年的销售经理经历

【岗位职责】 1、 熟知当天订餐情况，注意记录宾客的特别活动(如生日庆祝会)，应及时向主管汇报。 2、 替宾客存取保管衣物，并询问有无贵重物品，贵重物品提醒宾客自行保管。 3、 迎接宾客，引导宾客到预订台位或宾客满意的台位。 4、 客满时，负责安排好后到的宾客，使宾客乐于等位。 5、 随时注意听取宾客的意见，及时向上级反映。 6、 随时注意在接待工作中的各种问题，及时向上级反映和协助处理。 7、 掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息。 8、 向客人介绍餐厅各式菜点、各种饮品和特式菜点，吸引宾客来餐厅就餐。 【岗位要求】 1、XX毕业或具有同等学历，经过餐饮服务培训，有一定的日常外语会话能力。 2、有熟练的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题。 3、掌握餐厅服务规程，了解餐厅各种菜肴的基本特点和简单的烹制方法。 4、工作主动、热情、认真，责任心较强。 5、身体健康，仪表端庄。

1. Ensure the smooth running of daily operations of Front Desk as well as providing leadership and support to the team 确保前台的有序运作，为团队进行支持。 2. Monitor the services provided by colleagues and ensure that high standards that exceed guest expectations are maintained at all times 监督服务质量，确保员工始终能够向客人提供高标准服务。 3.Maintains intimate knowledge of departmental standards and procedures 熟知部门的规章制度及程序。  4.Keeps abreast of all modifications to accounting policies and procedures 遵循财务规章制度。 5.  Conduct regular departmental training to staff and audit the training performance.     进行部门的培训工作并监督培训效果。 6.Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, and  member Rewards programs. 熟悉所有推广价的内容，如季节性的包价、会员推广活动。 7.Anticipate guest needs, handle guest enquires, and solve problems 预见客人的要求、解决客人问题。 8.Ensure confidentiality of guest information 确保客人信息录入完整及安全。

General Mission职责概述 In charge of reaching the targeted goals as defined in the Marketing Plan. Responsible for orienting and following up to materialize the budgeted revenues of respective segments through existing clientele and key prospects, focusing on revenue maximization, talent productivity, resource management and the Hotel’s image building. 负责执行并实现市场计划中设定的目标。负责跟进现有的客户和潜在的重要客户，人才的工作效率， 资源管理，和酒店外形的管理，以取得收入的最大化。 Main Responsibilities 工作职责 ·Maximize Accor Hotels market share within the area/territory. 在职责领域内最大化雅高酒店集团的市场占有率。 ·Work with GM, Finance to accomplish hotel’s yearly revenue budget and market expenses plan. 与总经理，账务部一超完成酒店的年度预算及市场推广预算。 ·Work closely with GM and revenue section to conduct necessary market analysis and strategic action plans to drive the whole hotel’s revenue as per the budget guidance. 与总经理和收益进行必要的市场分析，并制定相应策略性的行动计划以完成整个酒店的收益目标。 ·Stay current with the needs of the market, competitive initiatives and the effectiveness of our programs through regular involvement with key accounts. 通过参与大客户的销售活动，了解当前市场的需要，竞争对手的行动以及酒店计划的效力。 ·Guide and monitor the implementation of all related strategic action plans with high quality. 指导并监督所有策略性行动计划高质量地实施。 ·Personally keep close rapport with key accounts in the major contributing market segments. Establish regular contact with major associations and government departments. 与酒店每个主要细分市场的大客户保持紧密的合作关系。与主要团体及政府机构建立经常性联系。 ·Actively get involved with sales solicitation of major accounts. 积极通过销售活动为酒店带来重要客户。 ·Ensure that the sales team meet clients requirement and the client service offered corresponds effectively to their requests. In the event of complaints made by clients, should the need arise, to avail as mediator between the hotel and clients. 确保销售团队及其服务符合客户要求。如果遇到客人投诉，如有必要，应主动担当酒店和客人之间的调解人。 ·Keep close and good rapport with related key persons from corporate office and ensure that property follow up the brand standard and proactively participate all necessary campaigns launched by corporate office. 与雅高集团相关工作的负责同事如品牌，营销、收益，数字营销、会员部等保持良好的关系， 确保品牌标准的执行并积极参加集团主导的必要的推广活动。 ·Supervise the establishment of schedules for S & M heartist in an equitable manner and keep the attendance register up to date in accordance with labor laws and with due respect for the budgets. 监督市场销售部门人才工作计划的制定，确保考勤处于最新状态，遵守劳动法，并考虑预算。 ·Assist the members of the sales team and other departments in securing business for all revenue generating centers. 协助销售部人才及其他部门人才为所有收益部门赢得生意。 ·Conduct monthly accounts reviews with the Sales team. 与销售人员每月评估所属客户的业绩。 ·Ensure a good atmosphere and efficient co-operation in his/her department. 在部门内确保良好的氛围和有效的合作。 ·Functional liaison: Maintain good contact with departments of the hotel and may have contact with sales talent at the regional level. 联络职责：与酒店各部门和地区销售人员保持良好关系。 Lead the sales team, supervise sales activity and quality. Give timely feedback on areas to improve, and also provide necessary trainings to level up whole team skills. 领导销售团队，监督销售活动及质量。及时反馈需要改进的方面，并为提升整个团队的技能提供必要的培训。 Proactively issue sales team KPI/Targets, and provide actual figures to management on Monthly basis. 主动制定销售团队的关键绩效指标/目标，并每月向管理层提供实际数据。 Establish a clear Action plan using SMART principles to be reviewed monthly, and to address areas for immediate improvement. 制定一个基于“SMART”原则的明确行动计划，并每月进行审查，以解决需要立即改进的问题。 Secure hotel RGI position as leader among competitor set. 确保酒店在 RGI 体系中的地位稳固，成为竞争对手中的佼佼者。

-          Primary Responsibilities 主要职责 1. 确保餐饮部运作符合其酒店策略，适当执行酒店规章。 2. 协助定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。 3. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 4. 确保酒店最基本的品牌标准都要被贯彻执行。 5. 收集客人意见与厨师长沟通，做好每月推广菜式和计划。对于客户调查结果做出回应并落实相应的改善措施。 6. 以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 7. 确保中餐厅员工以支持和灵活的态度与其他部门合作。 8. 负责员工的工作安排，以确保足够的人员，尽可能利用现有的劳动力提高工作效率。预测预定及VIP客人的预定来安排工作。如遇到紧急情况，要即时改动计划，并与其它部门经理协调人手问题。如有重要接待，要认真检查餐前准备工作和餐桌摆放是否符合标准，并亲自上台服务，以确保服务的高水准。 9. 按照酒店及部门要求合理制定本部门员工年假计划并执行。 10. 控制餐厅的费用成本和减少破损，每月向餐饮总监汇报部门损益情况  -       培训  1.      明确和制定本部门各岗位所需人员的编制计划。 2.      鼓励员工掌握多技能以保证员工在工作繁忙时最大做到工作适应性。 3.      进行员工表现评估。 4.      给予所管辖的员工以不断的建议和支持。 5.      实施合适的管理方式给予员工动力和沟通。 6.      招聘、面试员工。 7.      一对一指导员工，必要时对员工进行个别面对面指导。 8.      与员工沟通避免与工作相关的矛盾。 9.      约束员工遵守纪律。 10.   根据员工实际情况实行因材施教的培训。 11.   评估工作表现，并在必要时制定调整计划。 12.   服从领导安排的其他与工作相关的事宜。 13.   协助定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。 -       Main Complexity/Critical issues in the Job工作中的主要复杂性/关键问题 执行餐饮部的各项制度及工作标准。 分析和解释财务差异并制定相关行动方案。 任职资格： 1.具有同岗位工作经验2年以上，女士优先，形象气质佳，国际品牌及联号经验优先。 2.有一定销售经验或具有销售才能优先。 3.具有良好的沟通能力及领导力。

-        Primary Responsibilities主要职责 -        Major Job responsibilities岗位主要职责 1. According to the Accor Greeting Standard, greets all guests at all times in a friendly and helpful manner  根据雅高的问候标准欢迎客人:您好！欢迎来到北京，有什么可以帮您? 2.Registers and checks out for all guests according to established procedures 按规定的程序为所有客人办理入住及退房手续。 3.Maintains intimate knowledge of departmental standards and procedures 熟知部门的规章制度及程序。 4.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 按程序为客人办理入住、退房及换房并确保所输入的数据要与预定保持一致。 5.Ensure confidentiality of guest information 确保客人信息录入完整及安全。 6.Maintains cashier float and ensures accurate daily report of all money received 确保现金交易准确无误。 7.Offers currency exchange service for the in-house guests 为客人提供外币兑换服务。         8.Keeps abreast of all modifications to accounting policies and procedures 遵循财务规章制度。 9.Has full knowledge of Le-club with 4 levels rewards galore standards, especially the loyalty programs and enroll member. 熟悉乐雅会会员四种级别的丰厚待遇，特别是白金卡，并招募会员. 10.Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, Frequent Flyers Programs, and also member Rewards programs. 熟悉所有推广价的内容，如季节性的包价、会员推广活动。 11.Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 确保客人在离店时对酒店服务有好的印象。 12.Performs the audit balances and prepares all works for audit in an orderly fashion 严格按照财务要求确保账目正确完整。 13.When on night shift, checks night reports and prepares the morning reports, ensures the reports are mailed correctly. 夜班要打印过夜报表并准备早晨需派发的报表，确保报表正确无误的被发送。 14.Maintains comprehensive knowledge of standard reservation procedures including how to read e-mail, messages, and how to interpret availability sources in the systems. 熟知预订程序包括如何理解电报、邮件、信息以及如何做预订。 15.Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times 确保前台工作区域的整洁及有序性. 16.Offers safety box or the guest to keep valuables 提供贵重物品寄存服务 -          Occupational Health and Safety Responsibilities职业健康及安全保障         1.monstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines 获得职业保健及安全保障证书并确保要按其执行。 2.Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures 熟悉职业保健及安全保障知识的法律制度、政策及程序。 3.Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 要熟知财产安全、急救及火灾的应急程序和如何使用操作器材。 4.Initiate action to correct a hazardous situation and notify supervisors of potential dangers 正确处理危险情况并及时通报主管其潜在危险。 -          Customer Focus and Developing Self客户期望及自身发展 1.Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs 与客人保持良好的关系以达到他们所期望的要求。 2.Anticipate guest needs, handle guest enquires, and solve problems 预见客人的要求、解决客人问题。 3.Create a positive hotel image in every interaction with internal and external customers 在与客人交流中为酒店建立良好的印象。 4.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guest 保持高标准的产品和服务知识以更好的推销酒店的产品及服务。 5.Assist guests and escort them to locations within the hotel at their request 按照客人要求帮助并引导客人去往酒店各个场所。 6.Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs 熟知酒店推广活动以迎合客人要求。 7.Maintain current Hotel information to be able to provide information to guests       熟悉酒店信息以为客人及时提供. 8.Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements 提高自身专业技能以满足工作需要，并给客人提供更优质的服务 9.Seek feedback on areas of shortfall 发现自身不足。 10.Maximize opportunities for self development 最大限度的利用机会来提高自己. Job Profile 任职资格 -        English Skills 英文良好 -        PHYSICAL 个人情况 1.Healthy 身体健康 -        Job Knowledge / Skills 工作知识及技能 1. Knowledge and experience in Internet and other major computer programs.掌握使用互联网及其它主要电脑系统的知识。 2. Ability to use Front Office computer systems.掌握应用销售及前台的电脑系统。                                                              -        Professional Experience 专业经验

岗位职责 1.协助所有食品的准备工作，并作好本职工作。 2.确保食品的清洁、新鲜。 3.检查菜单与配料是否相符。 4.装好盘后送到灶上。菜做好后，立即送到出菜口。 5.协助清洗厨房用具及其它设备。 6.确保工作场地的清洁、卫生。 岗位要求 2.熟悉打荷的工作规范和要求，掌握配菜的各种操作技术的质量要求。 3.了解食品卫生法。 4.能按工作规范和质量标准要求独立进行工作，并有相应的技术等级。 5.一定的文字语言表达能力。

岗位职责 1.鼓励预定团队实现一贯的Reservation高分。 2.实施宾客意见调查问卷，提高部门服务质量。 3.熟悉处理房间预订的程序，给宾客提供最新和最准确的房况信息。 4.落实”预订未到宾客”的名单和每日团队取消情况。 5.为所有的预订部员工准备工作时间和日程表。 6.管理每日/每月/每年的所有的日常通信的书写。 7.根据预订情况更改现有的预订并且预测现有的和未来的预订情况。 岗位要求 1.大专以上学历，有同岗位工作经验1年以上。 2.普通话清晰，英语书面和口语表达较流利。 3.具有良好的产品电话销售技能，能够实现酒店客房预订率最大化。 4.具有销售业务谈判能力，能合理调配酒店产品，实现客房销售目标。 5.具有良好的语言组织和文字表达能力。 6.能够督导团队成员的预订工作，指导下级提高电话销售能力。

About the role:  关于职位:  To work with the Director of Public Relations and Marketing on generating awareness of the resort through all media and social media outlets; including a strong focus on rooms feeder markets and local awareness; and assist in the development of all marketing and advertising initiatives as well as the development and execution of the annual public relations plan.  Focus on the resort website, and the development of a resort e-Newsletter and all electronic marketing tools.  协助公共关系及市场传讯总监，通过所有媒体及新媒体渠道提高度假村的知名度，包括重点关注客房来源市场及当地知名度；协助制定所有营销和广告计划，以及制定和执行年度公共关系计划。 重点关注度假村网站，开发度假村电子通讯和所有电子营销工具。  What you will do:  岗位职责：  Promote awareness of brand image internally and externally  提高内部和外部对品牌形象的认识  Working with the Director of Public Relations and Marketing in designing and initial proofreading a variety of ROOMS/Catering/FB/SPA & Wellness/Guest Experience promotional and marketing materials  协助公共关系及市场传讯总监，设计和初审各种客房、宴会、餐饮、水疗、健身以及宾客体验的宣传和营销材料  Provide reply to templates for online guest comments and can support customized reply to complicated guest comments/complaints  为在线回复客评提供常用回复模板，并可为复杂的客评/客诉定制个性化回复  File and update press database, digital library, and press clippings  归档并更新新闻数据库、数字图书馆和新闻剪报  Review the online content in media announcements and media kits via fs.com and make sure it is the most updated information in PR for Commercial usage.  通过 fs.com，查看媒体公告和媒体资料袋中的在线内容，确保其为用于 Comercial的最新信息  Working closely with all the departments, and primarily, you'll be required to focus on developing an effective plans that can help attract a specific kind of target audience   需要与所有部门密切合作，主要是制定有效的计划，帮助吸引特定类型的目标受众  Create innovative publicity programs that will increase awareness and positive perception of the resort, its spa, culinary programs, services, and personnel.  Programs should address specific needs as outlined in the marketing plan and capitalize on unexpected opportunities as they arise.   制定创新的宣传计划，提高度假村、水疗中心、烹饪项目、服务和人员的知名度和美誉度。 宣传计划应满足营销计划中列出的具体需求，并利用出现的意外机会。  Measure and provide reports on each PR campaign   衡量每次公关活动并提供报告  Maximize opportunities for publicity in all media through careful research and targeted editorial pitch plan, focused on key feeder markets for both the group and leisure segments.  Maintain professional relationships with media to support achieving the goals outlined in the PR plan, including the distribution of targeted media releases, media kits, pitches, and other PR related material.    通过仔细研究和有针对性的编辑推介计划，扩大在所有媒体上的宣传机会，重点关注团体和休闲市场的主要支线市场。 与媒体保持专业关系，以支持实现公关计划中列出的目标，包括发布有针对性的媒体新闻稿、媒体资料袋、推介以及其他公关相关材料  Assist in the development and execution of an annual PR plan as an integral part of resort marketing plan, based on guidelines given in the annual plan instructions, including a PR roadmap, segment strategies, and key PR initiatives.   根据年度计划指示中的指导方针，协助制定和执行年度公关计划，包括公关 路线图、分部战略和关键公关举措，将其作为度假村营销计划的组成部分  Update and maintain property website within the corporate standards, and maintain current image library and video footage to maximize media coverage.    按照企业标准更新和维护物业网站，维护图片库和视频资料，扩大媒体报道  Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.    遵守四季酒店的销售和营销标准，同时与同事和规划委员会和谐、专业地合作  Ensure that all hotel promotions, advertising, direct mail pieces, and collateral are in keeping with Four Seasons image and reflect the highest level of professionalism in content and presentation.   确保所有酒店促销活动、广告、直邮和宣传品都符合四季酒店的形象，并在内容和表现形式上体现出最高的专业水准。   What you bring:  岗位要求：  Minimum 2 years’ experience in related position with Four Seasons or other organization   至少2年于四季酒店或国际五星级酒店同等职位工作经验。  Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.   冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事。  Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.   有操作计算机设备的知识或能力，包括文字处理和电子表格软件。  Good knowledge of Word, Excel and PowerPoint   熟知电脑操作及办公软件应用。   Logic, eye for details, approachable and willing to help   逻辑性强、注重细节、平易近人及乐于帮助他人。  Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.   有操作计算机设备的知识或能力，包括文字处理和电子表格软件。  Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures  具备四季文化和核心标准、政策以及标准操作程序的工作知识  What we offer:  福利待遇：  Competitive Salary, wages and benefits   具有竞争力的薪资及福利体系  Excellent Training and Development opportunities  完善的培训与发展机会  Complimentary Accommodation at other Four Seasons Hotels and Resort  全球四季酒店及度假村的免费住宿礼遇。  Complimentary Dry Cleaning for Employee Uniforms  员工制服免费干洗服务  Complimentary Employee Meals  免费员工工作餐    Employee activities  丰富多彩的员工活动  Schedule & Hours:  工作时间安排  This is a full-time position  这是一个全职职位  Flexible with his/her schedule with the ability to work all shifts, weekends and holidays  能够适应工作时间灵活，能在周末和节假日轮班工作

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.          At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms. About the role:  Plan, organize, control and direct the work of employees in the Hotel’s Chinese Restaurant while ensuring guest satisfaction. This role is part of Chinese Restaurant department, reporting into Chinese Restaurant General Manager.  What you will do:  Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors in the Hotel’s Fine Dining Restaurant to ensure that established cultural and core standards are met with long-range strategic planning for outlet operation.   The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. (20%)  Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner.  Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.  Attend regular operational meetings to ensure effective coordination and cooperation between departments.  The ability to aid each Department Head in giving the necessary training to their staff and to assist them in it.  To develop creative and attractive setup presentations for potential clients.  To ensure spot up-selling to maximize the departmental revenue.  To supervise the execution of Restaurant according to guest’s desire and to ensure the highest standards of food, beverage and service is offered.  To review all Restaurant Operation orders and daily and weekly Restaurant sheets to ensure accuracy in content.  What you bring:  A minimum five years of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience, is required.  Mandarin Speaking is required.  Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.  Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.  Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.  Logic, eye for details, approachable and willing to help  Has proven ability to manage multiple priorities with lean resources while delivering high-quality results  Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation  Has a positive attitude with a generous and uplifting team approach  Has the ability to anticipate and prioritize the needs of the guest proactively  Is energetic and has a professional approach to his/her craft  Flexible with his/her schedule with the ability to work all shifts, weekends and holidays  What we offer:  福利待遇：  Competitive Salary, wages and benefits   Excellent Training and Development opportunities  Complimentary Accommodation at other Four Seasons Hotels and Resort  Complimentary Dry Cleaning for Employee Uniforms  Complimentary Employee Meals  Employee activities  Schedule & Hours:  This is a full-time position  The working hours will primarily by department, ability to work all shifts, weekends and holidays

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.          At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms. About the role:  Provide leadership and management for the Food & Beverage Division by establishing plans of character, integrity, and quality, which result in the long-range continued growth, and profitability of the division and Hotel. This role is part of Food and Beverage department, reporting into General Manager.  What you will do:  Coordinate the selection, training, development, and evaluation of employees and managers in the Food & Beverage Division through effective management and leadership to ensure that established cultural and core standards are met, long-range strategic planning for outlet operation.  Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit in the division and hotel.  The ability to be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons through effective marketing and personal relationships.  The ability to work closely with the General Manager and Planning Committee to design effective menus, wine lists, and amenity options while ensuring excellent product quality at a fair price.  Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.  Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.  Work harmoniously and professionally with co-workers and supervisors.  Assist with service of food items to guests.  Assist with set-up and cleaning of operational areas.  Create and post employee schedules.  To perform other tasks or responsibilities assigned by superiors.  What you bring:  Minimum 8 years’ experience in related position with Four Seasons or other organization  Mandarin Speaking is required.  Being calm and patient and being of service passion. Team player. Being fair and responsible. Be passion and love working.  Be familiar with computer software including Microsoft, CAD. Be of excellent business writing skills.  Being calm and patient and being of service passion.  Reading, writing and oral proficiency in the English language.  Good knowledge of Word, Excel and PowerPoint  Logic, eye for details, approachable and willing to help  Proven leadership skills in a hotel/resort environment  Highest level of integrity and transparency  Strong interpersonal and relationship-building skills to work with cross-functional teams, to negotiate resources and influence stakeholders, and to gain acceptance of and commitment to plans, ideas, initiatives, etc.  Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to facilitate meetings  Promote a continuous learning environment that creates an atmosphere for professional development opportunities  Apply an ethical approach to influence the outcome of situations  Serve as a role model for others by demonstrating appropriate business conduct and ethical principles  Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance  Work in a safe, prudent, and organized manner.  Require a working technical knowledge of generally accepted accounting principles and job knowledge of all positions in Accounting, Purchasing and Food & Beverage control. Working knowledge is generally learned on-the-job or through a series of professional certifications.  Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software.  A working knowledge of hotel systems and operations.  Strategic, analytical, and solid business acumen.  What we offer:   Competitive Salary, wages and benefits   Excellent Training and Development opportunities  Complimentary Accommodation at other Four Seasons Hotels and Resort  Complimentary Dry Cleaning for Employee Uniforms  Complimentary Employee Meals  Employee service awards  Employee activities  Schedule & Hours:  This is a full-time position  The working hours will primarily be daytime, during weekdays and weekends

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.          At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms. About the role:  Membership and Food & Beverage Reservations Manager or Assistant Membership and Food & Beverage Reservations Manager is responsible for the overall management of Membership and F&B reservation Department, understanding and applying the principles of F&B reservation occupancy and rate to achieve maximum revenue. This role is part of the Food & Beverage Service department, reporting into the assistant Director of Food and Beverage.  What you will do:  Prepare with the F&B Sales team, a yearly marketing plan which is in line with the Food and Beverage annual marketing plan.  Works closely with other outlet managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.  Ensures that F&B - Sales associates work in a supportive and flexible manner with other Food and Beverage departments.  Ensure that the F&B Sales operations are aligned with the respective Hotel Strategy, and that the Hotel regulations have been appropriately implemented.  Assists in the recruitment and selection of F&B - Sales associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.  Ensures that all associates deliver the Four Seasons brand promise and always provide outstanding guest service.  Maximizes associate's productivity throughout the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.  Focus attention on improving productivity levels and the need to prudently manage utility and payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.  Be knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.  What you bring:  A minimum of five years of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience is required.  Mandarin speaking is required.  Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.    Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.    Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.  Good knowledge of Word, Excel and PowerPoint    Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures  Has a solid knowledge and understanding of F&B Operations, food & beverage service, cost control, labor control, maintenance, merchandising, and accounting  Has good business acumen, a strong work ethic and people-management and facilitation skills  Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation  Is proactive, hands on and able to operate autonomously  Requires reading, writing and oral proficiency in the English and Chinese language  Has a positive attitude with a generous and uplifting team approach  Has the ability to anticipate and prioritize the needs of the guest proactively  Flexible with his/her schedule with the ability to work all shifts, weekends and holidays  What we offer:  Competitive Salary, wages and benefits   Excellent Training and Development opportunities  Complimentary Accommodation at other Four Seasons Hotels and Resort  Complimentary Dry Cleaning for Employee Uniforms  Complimentary Employee Meals  Employee service awards  Employee activities  Schedule & Hours:  This is a full-time position  The working hours will primarily be early mornings and days, during weekdays and weekends.

岗位职责 1.在西厨厨师长的领导下，按菜式规定，烹制各种菜式，保证出品质量。 2.按西厨厨师长厨分工，完成大型宴会、酒会的菜品制作任务。 岗位要求 1.中专及以上文化程度，或相关专业毕业。 2.熟悉饮食的工作规范和要求，掌握配菜的各种操作技术的质量要求。 3.2年以上同星级同岗位工作经验。 4.能按工作规范和质量标准要求独立进行工作，并有相应的技术等级。 5.一定的文字语言表达能力。 6.工作有责任心，做事认真负责。

【岗位职责】 1、根据部门服务项目的特点和经营活动中的情况进行客源、客情分析，提出整改建议。 2、对员工进行业务培训，编制排班表，负责员工的考勤。 3、班前、后检查水、电、空调节能情况，做好安全、节能工作。 4、落实卫生工作计划，保持儿童乐园室内、外清洁整齐，物品用具归位。 5、对客时有爱心及耐心、活泼开朗，热情互动。 6、熟悉客源，与宾客多交流，征求对康乐场所的意见，做好改进以更好的服务每一位客人。 【岗位要求】 1、中专以上学历，有相同岗位工作经验2年以上。 2、熟悉服务流程，了解康体服务规范和质量标准，掌握卫生消毒和安全救护知识。 3、熟悉公共娱乐场所公安管理法规和卫生条例。 4、有较好的业务指导和组织协调能力。 5、有较好的文字和语言表达能力，会外语的优先。 6、熟练使用电脑等办公自动化软件。

1、对派工单要准确无误地实施完成，并认真检查完成情况。 2、掌握小组的各项工作，经常对组内负责的各类工作进行巡查，发现问题，及时处理。 3、安排好预防性维修计划及巡查工作，严把质量关。 4、掌握供电设备运行和照明情况，制定节电措施。 5、精通酒店相关设备的维修、维护、保养工作经验。 6、持有电工证，酒店工作经验半年以上。

职位描述： 1、制定本部门预防性维修保养计划有效保障酒店设备、设施安全经济运行完好。 2、掌握当班能源消耗及维修费用，确保酒店限度的节能、节支。 3、推行节能运行计划的实施和运行维修费用预算的控制。 4、协助分析工程项目报价单，亲临现场检查施工与工程进度。 5、协助做好消防，安全工作。 6、协助建立完整的设备技术档案和维修档案。 7、同酒店岗位经验者3年以上，持有电工证

【岗位职责】 1. 向康乐总监汇报； 2. 根据酒店客人的需求，负责开发和组织亲子活动并培训员工活动技能； 3. 负责儿童乐园、亲子活动所有运营工作； 【岗位要求】 1. 谈吐大方，口齿清晰，表达流利，良好的沟通能力； 2. 性格开朗，充满爱心； 3. 形象气质符合酒店要求； 4. 有无岗位经验均可，充满创意与想象力并能够实践； 5. 有无工作经验均可，需对组织活动充满热情并渴望获得发展；

1、负责酒店在线营销渠道的日常运营与管理，包括但不限于OTA平台、社交媒体、官网等，提升酒店在线曝光率和转化率； 2、制定并执行在线营销策略，策划线上促销活动，提高酒店预订量和收益； 3、监控和分析各在线渠道的运营数据，定期提交运营报告，优化营销方案； 4、与第三方平台（如抖音、携程、美团、飞猪等）保持良好合作关系，争取更多资源支持； 5、跟踪行业动态及竞品信息，及时调整营销策略，保持市场竞争力； 6、协助市场销售部完成品牌推广、内容创作等相关工作，提升酒店品牌影响力； 7、具备良好的数据分析能力和逻辑思维，能够通过数据驱动决策； 8、熟悉主流OTA平台或社交媒体运营规则者优先； 9、具备较强的沟通协调能力和团队合作精神； 10、工作积极主动，责任心强，能够承受一定的工作压力； 11、热爱酒店行业，形象外貌较好。 12、有酒店工作经验但不限于OTA经验，市场销售部优先考虑。