PRINCIPAL RESPONSIBILITIES 主要职责   - Work alongside Call Centre Agents ensuring the delivery of friendly and efficient guest service 与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验。   - Be knowledgeable about hotel accommodation, restaurants & bars and other facilities & services 了解酒店住宿，餐厅酒吧和其他设施及服务。   - Always obtain up-to-date information from other departments and the local neighbourhood to keep colleagues informed e.g. F&B promotions, room packages, outlet opening and closing hours etc. 从其他部门和周边区域收集及时的信息传递给同事们，如：餐饮优惠，客房优惠，各设施的营运时间。   - Responsible for updating the hotel service directory. 负责于更新酒店服务目录。   - Responsible for maintaining the FCS system. 负责于FCS系统的保养。   - Monitor the type and quality of service request through FCS and identify if there are any service shortfalls. 通过FCS监管服务的形式和质量并发现任何服务中的不足。   - Handle dissatisfied guests to resolve complaints and request assistance from other departments when necessary. 处理宾客对于不满意的投诉并在有必要的情况下向其他部门提出协助的要求。   - Conduct telephone service standard evaluations for all departments on a monthly basis and report any deficiencies to the relevant Manager. 每月进行所有部门电话问候语的评估并向相关部门经理报告任何不足之处。   - Perform weekly audits on call center colleagues for review in rooms division meetings. 每周根据房务部会议对服务中心同事进行检查。 REQUIREMENTS 职位要求   Experience 经验 Three years working experience in the hotel industry or call center 三年相关的酒店或服务中心工作经验   Job Skill / Knowledge 工作技能 / 知识 Out-going personality 性格开朗 Good communication skills 良好的沟通技巧 Office administration experience 办公室行政经验 Be familiar with interface (F&B) order taking 熟悉客房点餐技巧   Computer Knowledge 电脑知识 Knowledge of MS office software 相关办公自动化知识 Opera PMS 酒店Opera系统 FCS FCS系统   Language Proficiency 语言能力 Good command of English and Mandarin, other languages are beneficial 良好的英语及普通话掌握能力,掌握其他语言者优先考虑..

PRINCIPAL RESPONSIBILITIES 主要职责 Follow all Langham policies and procedures. 遵守所有朗廷酒店的规章制度和程序。 Comply with the “clean as you go” policy. 完成“所到之处无脏物”的原则。 Report to work on scheduled days at the scheduled time. 按照工作时间表按时上班。 Report to work in uniform following all appearance standards. 根据所有的仪容仪表标准穿制服上班。 Work as a Team. 工作中保持团队精神。 Follow all safety policies to ensure a safe work area. 遵守所有安全制度，塑造一个安全的工作环境。 Check out with your supervisor before leaving your station or the floor for any reason. 因为任何理由需要离开你的工作岗位之前先汇报你的主管。   REQUIREMENTS 职位要求   Experience 经验 1 year restaurant operations experience. 有一年餐厅工作经验。   Job Skill / Knowledge 工作技能 / 知识 Demonstrated strong hospitality and communication skills. 有较好的服务精神和沟通技巧。 Demonstrated strong work ethic. 有较强的工作敬业精神。 Demonstrated great hospitality skills and sensitivity to guest needs. 良好的服务待客技巧预知客人的需求。   Computer Knowledge 电脑知识 Knowledge of MS office software 能够使用日常的办公室软件。   Language Proficiency 语言能力 Demonstrated good communication skills in English and Mandarin. 具备良好的英语和普通话表达能力。

PRINCIPAL RESPONSIBILITIES 主要职责   To ensure the three steps of service are adhered to at all times 确保服务的三个步骤贯彻始终。 ·         To ensure a warm and sincere greetings at all times and use the guest name if known and using   The Langham language when interacting with the guest 在任何时候，确保温暖而真诚的问候，称呼客人的姓名如果知道的话，并且与顾客交流时使用标准的朗廷用语。 ·         Anticipate guest’s needs and comply with guest requests 预期客人的需求，并且尽量满足客人的要求。 ·         LHI standard greeting conduct in using the 10/5 rule at all times 始终遵循朗廷酒店10/5规定来迎接客人。 ·         Colleague to follow “5 step rule” with the guest offering direction with a open arm gesture walking towards the destination the guest is looking for, no pointing finger at any time 在为客人指引方向的时候，应遵循“五步”规定即陪同客人向目的地方向至少步行五步，同时伸出手臂指引方向。绝不使用手指指示方向。 ·         To seat guests in a manner that every guest will receive the fastest and most courteous service at all times.  以是客人始终能得到快速而有礼貌的服务为准则来安排客人入座。 Operations营运   ·         Follow opening & closing checklist thoroughly.  完全遵循开档及收档的检查表。 ·         Maintain guest flow charts to track number of guests to each station and in order to track volume per hour.  运用客人流量观测表来观测每小时餐厅各个区域的客流量。 ·         Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 与客人进行积极的互动和交流，征求他/她们的反馈意见从而提高服务质量。 ·         Train, maintain and enforce all Langham service standards in the outlet. 在餐厅中培训、维持和执行所有朗廷酒店的服务标准。 REQUIREMENTS 职位要求   Education 教育学历 ·         Minimum Vocational School 毕业于专业学校。 Experience 经验 ·         Minimum 3 years restaurant operations experience, at least 1 year F&B Guest Relation experience. 三年餐厅工作经验和至少有一年以上的从事餐饮部客户关系的经验。 Job Skill / Knowledge 工作技能 / 知识 ·         Demonstrated leadership qualities. 能体现领导者的素质。 ·         Demonstrated good technical knowledge of restaurant operations. 具备优秀的专业的餐厅运营知识。 ·         Demonstrated strong hospitality and communication skills. 有较好的服务精神和沟通技巧。 ·         Demonstrated strong work ethic. 有较强的敬业精神。 ·         Demonstrated great hospitality skills and sensitivity to guest needs. 良好的服务待客技巧和能够敏感地预知客人的需求。 ·         Demonstrated a good understanding of food production. 对食物产品知识的充分了解。 Computer Knowledge 电脑知识 ·         Knowledge of MS office software 能够使用日常的办公室软件。 Language Proficiency 语言能力 ·         Demonstrated excellent communication skills in English and Mandarin. 具备优秀的英语和普通话表达能力。  

PRINCIPAL RESPONSIBILITIES 主要职责   ·         Assume responsibility of daily operations in assigned outlet to ensure a smooth running, profitable operation within the framework of the hotel. 负责餐厅日常的营运，保证餐厅营运顺畅。 ·         Actively support the Quality Improvement Process. 积极改进服务质量。 ·         Assist in working toward positive financial results. 积极协助上级，完成良好的收益。 ·         Assist in ensuring that scheduling functions are performed accurately and on a timely basis. 协助完成正确的每个时段的工作时刻表。 ·         Assist in maintaining a highly motivated and well-trained colleague. 协助上级培训一个高度热情和训练有素的同事。   OPERATIONS营运   ·         Open and close shift in accordance with the manager checklist. 遵照上级的安排表来开始和结束一天的营运。 ·         Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 与客人进行积极的互动和交流，征求他/她们的反馈提高服务质量。 ·         Train, maintain and enforce all Langham service standards in the outlet. 在餐厅中，培训、维持和执行所有朗廷酒店的服务标准。 ·         Enforce the Langham standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Langham Bar Guide. 执行朗廷酒店规范的饮料配方，以确保给客人提供的饮料具有一贯的品质。 ·         Properly execute revenue and check control procedures on shift. 严格执行收入和账单的操作程序。 ·         Handle daily colleague relations (i.e. scheduling, time adjustments). 处理日常同事的协作关系（例如，班次调整） ·         Maintain a safe & sanitary work environment for all colleague & guests. 为所有的同事和客人，建立一个安全及卫生的工作环境。 ·         Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks). 为餐厅营运提供尽可能的帮助（例如，工作时间表，楼层安排，预定） ·         Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise. 找到解决问题的方法。（如电话服务，最后一分钟的预定，或其他每天可能发生的问题） ·         Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied. 在餐厅营运时，确保在各自的岗位上，协助服务员或领位员，使客人满意。 ·         Ensure that only a quality product is served. 确保所提供的食品和饮料有质量保证。 ·         Ensure all side work is done on a daily basis. 确保每天基本的工作都完成。 ·         Maintain proper colleague uniform standards. 保持同事制服的标准。 ·         Manage an effective repair and maintenance program through the use of work orders, inspections, etc. 通过工作分配和突击检查，建立起一个有效的工程维护及保养程序。 ·         Understand & teach empowerment principles to ensure guest satisfaction. 理解和指导授权原则，以确保客人的满意度。 ·         Exercise station rotation to ensure stations are distributed fairly. 运用岗位的轮换制，来确保工作安排的合理性。 ·         Above all, to lead by example through a “hands on” approach to motivate our colleagues to excel. 综上所述，要以身作则，为同事树立起良好的榜样，激励同事的工作热情。   HUMAN RESOURCES人力资源   ·         Implement an effective training program for new and current colleagues using use records, menus, and appropriate reference manuals. 通过使用记录，菜单以及适当的参考手册对新加入的同事实施有效率的培训课程。 ·         Encourage problem solving by colleagues through proper training and empowerment. 通过所有可能的培训和授权来激励同事解决问题的热情。 ·         Establish effective communication with colleagues to gain their trust and respect. 和同事建立有效的沟通，以争取他们的信任和尊重。 ·         Maintain fair and consistent counselling and/or disciplinary procedures. 建立公平和一致的辅导及纪律处罚程序。 ·         All details regulatory framework refer to colleague Handbook. 所有规章制度请参照员工手册。

PRINCIPAL RESPONSIBILITIES 主要职责 Follow all Langham policies and procedures. 遵守所有朗廷酒店的规章制度和程序。 Comply with the “clean as you go” policy. 完成“所到之处无脏物”的原则。 Report to work on scheduled days at the scheduled time. 按照工作时间表按时上班。 Report to work in uniform following all appearance standards. 根据所有的仪容仪表标准穿制服上班。 Work as a Team. 工作中保持团队精神。 Follow all safety policies to ensure a safe work area. 遵守所有安全制度，塑造一个安全的工作环境。 Check out with your supervisor before leaving your station or the floor for any reason. 因为任何理由需要离开你的工作岗位之前先汇报你的主管。   REQUIREMENTS 职位要求   Experience 经验 1 year restaurant operations experience. 有一年餐厅工作经验。   Job Skill / Knowledge 工作技能 / 知识 Demonstrated strong hospitality and communication skills. 有较好的服务精神和沟通技巧。 Demonstrated strong work ethic. 有较强的工作敬业精神。 Demonstrated great hospitality skills and sensitivity to guest needs. 良好的服务待客技巧预知客人的需求。   Computer Knowledge 电脑知识 Knowledge of MS office software 能够使用日常的办公室软件。   Language Proficiency 语言能力 Demonstrated good communication skills in English and Mandarin. 具备良好的英语和普通话表达能力。

职责义务： 1．为总经理提供专业化建议并能够高效执行和支持帮助完成酒店战略性目标。 2．在保证战略目标质量的同时实现投入最小化和产出优化。 3．确保运营完成财务总体各项目标。 4．监督并定期回顾部门质量标准。 5．协调房务部各部门的项目。 6．根据公司政策与供应商商议承包合同。 7．督促客人调查问卷和宾客体验指数并明确不足与补救服务措施。 8．控制监督房间状态、房型和出租率。 9．按要求在成本预算范围内采买运营物资。 10．承担保持外观规范的整体责任，确保各项设施和设备的清洁，正常运转，并得到妥善维护。 11．迅速敏捷的对客人抱怨和要求作出反应。 12．每年定期完成更新房务部工作标准和程序。 13．检查VIP房间和套房，保证房间设备实施和布置完好有效。 14．参与准备酒店战略运营计划的制定。 15．每月准备预测报告并召开综合性部门会议，内容包括对需要特别处理和提供详细信息的程序及活动的总结。 16．出席需要参加的各种会议。 17．创造团队合作的各种机会，并进行团队建设。 18．确保房务部员工的行为、装束、卫生、制服穿着、外表和仪态的标准。 19．定期进行员工绩效和发展回顾，明确主要员工的发展方向和职业生涯规划。 20．确保培训体系的完善有效执行，并确保所有员工具备高效有效完成工作必备的工作技能技巧。 21．遵循酒店预算、营运预测并参照地方法律法规，合理准备安排员工工作时间和年休假。 22．监督部门编制、总体控制筛选和聘用新员工。 23．定期执行月度员工大会并保证所有员工知晓酒店内部相关信息。 24．参加酒店值班经理项目。 25．确保员工合法健康安全的工作环境工作场所。 26．遵循公司和酒店所有工作流程和标准。 27．以身作则促进服务质量的提高。 28．积极促进工作环境，在各方面关爱客人，关爱员工。

岗位概述 Job Summary : 负责旅行社销售业务，并确保达到房间、餐饮等销售额的目标，通过客户关系管理与市场及客户保持密切联络。 Responsible for sales business of the travel agency, ensuring the achievement of sales targets for rooms, catering, etc., and maintaining close contact with the market and customers through customer relationship management. 岗位描述 Job Description: 1.根据营销计划和策略的要求，完成划分市场区域旅行社板块业务拓展、开拓新市场、发展新客户、增加平台产品销售范围，完成旅行社板块及个人销售指标。 According to the requirements of marketing plan and strategy, complete division of market areas, expand business of travel agency section, explore new markets, develop new customers, increase the sales scope of platform products, and achieve sales targets for the travel agency section and individual sales. 2.负责旅游团队的流量控制和团队入住接待的协调工作，做好团队房间及餐饮预订的接洽，确认，以及入住前的通知、订房合同等事宜。 Responsible for the flow control of the tourist groups and coordination of team check-in and reception. Handle the communication, confirmation, and notification related to room and dining reservations for the teams, as well as the preparation of check-in contracts and other matters. 3.执行领导所安排的其他工作。 Carry out other tasks assigned by the leader. 岗位要求 Requirements: 1.大专或大专以上学历。 Diploma degree or above. 2.熟悉三亚旅行市场，有自驱力，学习能力强，具备较强的抗压能力和团队精神。 Familiar with travel market in Sanya, self-motivated, highly skilled in learning, possessing strong adaptability and teamwork spirit.

岗位概述 Job Summary: 通过各种不同的在线行销方案，为酒店管理网络市场推广，计划并实施酒店的销售活动，不断改善现在各种不同渠道在线行销收益和每间可售客房收益。 Drive marketing solutions that will improve performance for the various online channels, manage all online marketing initiatives, plan and execute marketing campaigns at a property level, and improve property’s overall RevPar index. 岗位描述 Job Description: 1.依据品牌战略，制定并执行具体的市场推广计划，收集、分析并回复来自网络的客人点评，维持与OTA等客户的沟通。 Plan and execute tactical marketing plan through strategic according to brand strategies, collect, analyse and reply the guest comments from online, and maintain ongoing communication with OTAs. 2.在具体促销计划上与预订部、运作部门协调，确保所有促销价格被正确标记和记录。 Liaise with reservation, operations teams on implementation of offers, ensure offers are properly tagged and are being tracked. 3.完成领导安排的其他工作任务。 Complete other tasks assigned by the leader. 岗位要求 Requirements: 1.良好的中英文书写及口语表达能力。 Good in written and spoken English and Chinese. 2.可以熟练使用电脑办公软件。 Proficient in using office software. 3.大学本科及以上学历。 University bachelor's degree and above. 4.独立工作和团队工作的能力，良好沟通技巧，自我激励。 Ability towork independently and as a team; Good communication skill,self-motivated. 5.至少3年相关岗位工作经验。 Minimum of 3 years related working experience.

岗位概述 Job Summary: 康乐主管-儿童乐园：协助部门经理计划，组织和开展儿童乐园活动或户外活动，帮助并监督员工的日常工作，保持儿童乐园或户外营业点正常运作，协调处理客人投诉，并为客人创造完美的体验。 Assist the department manager to plan, organize and conduct kid's club or outdoor activities, responsible for the management of hosts, regulatory kid's club or outdoors daily operation work to provide perfect experience for the guests. 岗位描述 Job Description: 1.根据指导，执行策划、组织、开发和监督各项活动服务和设施管理。 According to the guidance, planning, organization, develop and oversee assigned various activities service and facilities management. 2.根据部门对工作任务的安排，负责部门员工考勤排班、日常操作与流程培训、租赁服务、仓库管理等。 According to the department's arrangement of work tasks, responsible for the attendance and shift scheduling of hosts, daily operation and process training, leasing services, warehouse management, etc. 3.组织活动，协调处理客诉，专业地与客人保持沟通交流，为客人创造完美的体验。 Organize activities, coordinate the handling of customer complaints, organizing activities, maintain professional communication with customers, and create perfect experience for them. 4.完成其他领导安排的工作任务。 Complete work tasks assigned by the leaders. 岗位要求 Requirements: 1.大专或大专以上学历； Diploma degree or above. 2.持有救生证、红十字急救证书； Having life-saving certificate, red cross first aid certificate. 3.拥有2年及以上相关岗位工作经历优先。 More than 2 years of relevant working experience preferred.

岗位概述 Job Summary: 协助经理根据餐厅标准监督员工操作程序，保持对客提供高质量的餐饮服务，提高餐厅盈利和客户满意度。 Assist beverage manager in supervising host's operational procedures in accordance with restaurant standards, ensuring the provision of high-quality dining services to guests, and enhancing the restaurant's profits and customer satisfaction. 岗位描述 Job Description: 1.专业地递上瑞吉饮料给我们的客人，并更新客人的喜好文档。 Interactionwith guests show casting The St. Regis beverage and service professionals toour guests, updating guest preferences and profiles. 2.管理和监督员工，负责菜单计划，成本核算和促销活动等。 Staffmanagement and supervision, menu planning,costing and promotions, etc. 3.执行分配的开档、关档工作，检查客户满意度，推动和保证客人的意见并积极反馈。 Performopening / closing duties as assigns, checkon guest satisfaction, pushfor guest comments and ensure positive feedback. 4.完成上级领导安排的其他工作任务。 Complete other tasks assigned by the superior leader. 岗位要求 Requirements: 1.大专或大专以上学历。 Diploma degree or above. 2.具备扎实的饮料 - 葡萄酒，烈酒，咖啡，茶，鸡尾酒知识等。 Strong knowledge of Beverage - Wine, Spirits, Coffee, Tea, Cocktails, etc. 3.拥有1年及以上相同岗位工作经历优先。 More than 1 year of relevant working experience preferred.

岗位概述 PURPOSE OF THE ROLE: 成功地管理独立收支的酒吧，并确保部门运作符合酒店标准及使客人满意。 To manage responsible bars as successful independent profit center, ensuring maximum guest satisfaction consistent with hotels standards. 岗位描述 Job Description: 1.管理每日开餐和收当存货量，监督服务水平和出品质量，确保所有品牌标准及品牌项目到位。 Conduct daily opening/closing inventory, oversee service level and product quality, ensure all brand standards and brand programs are in place. 2.更新酒单，提交月度推广计划、月度P&L报告、推广差评、客用报告、培训计划等，完成竞争对手的调查。 Update wine menu, submit monthly promotion plan, P&L and Expense report, promotion critique, amenity report, training schedule, ect. and finish competitor survey. 3.分配工作给下属并且实时的检查工作情况，每日班前开早会及与员工分享信息，控制和检查每日的运作。 Assign responsibilities to subordinates and to check their performance periodically, conduct pre-shift briefing to ensure information sharing, control and check daily operation. 4.完成上级领导安排的其他工作任务。 Complete other tasks assigned by the superior leader. 岗位要求 Requirements: 1.大专或大专以上学历。 Diploma degree or above. 2.具有良好的中英文口头和书面沟通能力。 Good oral and written communication skills in both Chinese and English. 3.拥有1年及以上相同岗位工作经历优先。 More than 1 year of relevant working experience preferred.

岗位概述Job Summary: 协助行政管家，按照酒店标准监督管理楼层工作情况。 To assist Executive Housekeeper in the daily supervision of the floor according to hotel' s standard. 岗位职责Job Summary: 1.监督管理每天客房的运转，掌握住客情况和房态，对客房进行实地检查，确保所有可租房随时保持良好状态; Supervise and manage daily operation of guest rooms, keep track of guests'conditions and room availability, conduct on-site inspections of guest rooms,and ensure that all available rentals are always in the best condition. 2.检查各区城主管工作计划，辅导和培训员工，确保所有员工遵守酒店和客房规章和程序; Checkwork plans of regional supervisors, coach and train employees, and ensure thatall employees abide by hotel and room regulations and procedures. 3.做好客房清洁用品、客用品品、布草盘点工作和消耗控制; Accurately conduct inventory checks and consumption control of guest roomcleaning supplies.guest items and linen. 4.完成领导安排其他的工作任务。 Complete other tasks assigned by the leader. 岗位要求 Requirements: 1.大专或大专以上学历; Diploma degree or above. 2.拥有3年及以上相同岗位工作经历优先。 More than 3 years of relevant working experience preferred.

岗位概述JobSummary： 市场销售总监负责监督并全权管理酒店的市场营销和传媒资源，主要负责计划、发展和使其团队执行其品牌营销策略。负责确保团队在传统、网络和公关渠道上有效地推广酒店。该职位是全球销售战略、全球品牌营销和电子商务战略的关键连接人；平衡这些计划的执行，为酒店带来利润，提高品牌知名度。 Directorof Sales and Marketing provides oversight to marketing and communication resources for the hotel, and is chiefly responsible for planning, building, andenabling their team to execute on its brand(s) marketing strategy. This leadertakes care to ensure her team effectively promotes the hotel in traditional,online, and PR channels. This role serves as a key point of connectivity forthe global sales strategy and the global brand marketing and ecommercestrategies; balancing the execution of these plans in away that drives profitfor the hotels and awareness for the brand. 职责义务Duties & Responsibilities： 1.战略销售的领导，评估酒店在各个销售渠道的参与情况(例如：酒店销售，万豪官网，线上旅行社和其他中介，集团销售办公室)，并建立强大的工作关系，积极主动地定位和营销酒店。 Using strategic sales leadership to evaluate the property’s participation in the various sales channels (e.g., Property Sales,Marriott.com, Online Travel Agencies, and other Intermediaries, Group Sales within the Sales Office) and develops strong working relationships to proactively position and market theproperty.   2.领导员工实现酒店销售和市场目标；监督市场传媒活动的创建和执行，以推动酒店业务与区域市场传媒和公共关系。 Providingday to day leadership to associates to achieve property’s objectives. Oversees the creation and execution of marketing communication campaigns to drive property business in conjunction with Regional Marketing Communications and PR. 3.与营运收入部门合作、制定有效的收入战略，并制定积极的目标，以推动酒店的财务业绩。 Partners with leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance. 4.吸引、发展和留住合适的人才，以支持市场的战略重点。 To attract, develop and retain the right talent to support strategic priorities ofthe market. 岗位要求Job Knowledge / Skill Required： 1.英文书写及口语流利。 Fluentin written and spoken English. 2.具备管理团队的能力和销售经验。 Demonstrated skills in supervising a team and sales experience. 3.大学本科及以上学历。 University bachelor's degree and above. 4.3年以上同岗位管理工作经验；具备酒店营运工作经验、万豪国际或者其他服务行业工作经验，以及具备多种文化工作管理经验者优先。 Minimum of 3 years DOSM experience working in a manager capacity; Experience in hotel operations, Marriott International orother service environments or experience managing in diverse cultures ispreferred. 5.良好沟通技巧，自我激励；良好的团队合作精神、领导和激励团队能力。 Good communication skill, self-motivated; Good team player ; Good leadership andmotivation ability.

岗位概述Job Summary: 负责提供电话服务，并帮助完成客人要求(专职管家服务)。 To provide telephone services, answer Guest questions and co-ordinates guest requests (“Butler Service”).  职责义务Duties &Responsibilities： 1.遵循瑞吉酒店的政策和程序，礼貌地接听电话； Answer all calls in the manner specified by the P&P of The St. Regis on a consistent basis. 2.负责准确及时地为客人提供个人化的叫醒服务； Responsible for booking and placing of guest long distance calls correctly. 3.保持对产品与服务的高度了解以便于向客人解释和销售服务与设施，采取行动去完成客人的要求，解决客人投诉； Maintaina high level of product and service knowledge in order to explain and sell services and facilities to guests, follow up personally to resolve guest request, take appropriate action to resolve guest complaints. 4.完成你上级交待的其它任务。  Carry out other tasks as directed by your supervisors 岗位要求 Requirements: 1.有相关岗位工作经验者优先考虑。 Related working experiences is preferred. 2.具有良好的中英文口头和书面沟通能力。 Good oral and written communication skills in both Chinese and English.

岗位概述： 高效、优质、彬彬有礼、热情周到地帮助客人，回答客人电话、登记客人入住、分配房间、帮助客人结账离店以及满足客人其它合理的要求.随时保持高标准和提供优质服务。 Job Summary: Assist guests efficiently, courteously and professionally in all reception related matters. Maintain a high standard of service and quality delivery at all times;when answering telephones, registering guests, assigning rooms, checking outguests and assisting in different requests.

岗位职责： 1、具有高度的安全意识和责任感，对会员安全负责。 2、做好游泳者的安全管理。 3、密切注意池内情况，对于各种异常情况，果断迅速的采取有效求助措施。4、定期进行业务技术学习，相互交流经验，不断提高业务水平。 岗位要求： 1、熟悉游泳池，沙滩吧服务知识，掌握游泳和救生急救技术，懂得游泳卫生消毒知识； 2、有在水中进行急救和在陆地上进行人工救护的能力。

岗位概述 PURPOSE OF THE ROLE： 作为行政助理，协助行政部门的日常工作，处理行政办公室事务。 As an EO assistant, assist daily work of Executive Office and handle Executive Office affairs.  岗位职责 DUTIES ANDRESPONSIBILITIES: 1.安排及预约会议，正确记录会议纪要并及时传送到相关人员。 Arrangeand reserve meetings, accurately record meeting minutes and promptly transmit them to relevant person. 2.接听行政办公室的电话，了解其他部门的工作职责，并与各部门良好合作。 Answer calls in Executive Office, understand job responsibilities of other departments, and cooperate well with each department.  3.准备和维护文档、报告、信函等相关业务资料。 Prepareand maintain relevant business materials such as documents, reports andletters. 4.完成上级交待的其它任务。 Complete other tasks assigned by superiors.  岗位要求 POSITION REQURIEMENTS: 1.2年及以上相关工作经验，有在酒店工作经验者优先考虑。 Minimum 2 years related working experiences, preferably in hotel. 2.具有良好的中英文口头和书面沟通能力。 Good oral and written communication skills in both Chinese and English. 3.熟练操作办公软件，熟练掌握秘书工作技能，如数据分析、档案管理和办公室工作流程等。 Goodcomputer skills in Microsoft office and secretarial skills such as data analysis, archives management, and office workflow, etc.

岗位概述 Job Summary： 维持所有公共区域和洗手间的清洁。 Maintain cleanliness of all public areas and restrooms. 职责义务 Duties &Responsibilities： 1.保持公共区域的清洁，包括大堂，公共洗手间等，及时报告一切地毯和室内物品损坏情况；MaintainNcleanliness of public areas such as lobby, public restrooms, etc. Reportany damage of carpets and upholsteries on time. 2.按照酒店的规章制度使用清洁化学用品，保持清洁设备的干净和整洁； Use cleaning chemicals in accordance with hotel's rules and regulations, and keep cleaning equipment clean and tidy. 3.完成领导安排的其他工作任务。 Complete other tasks assigned by the leader. 岗位要求 Requirements： 1.至少2年酒店相关工作经验。 At least 2 years of relevant working experience in hotels. 2.能吃苦耐劳，态度积极，做事认真负责。 Be able to endure hardships, have a positive attitude and be conscientious and responsible in doing things.

岗位概述 Job summary: 确保酒店预订与酒店的服务目标及程序保持一致，并提高酒店入住率。 The reservations sales agent shall ensure hotel reservations are in line with hotel's service goals and procedure, and increase hotel's occupancy rate.  岗位职责 Duties & Responsibilities: 1.依照工作程序，记录、处理预订及咨询。 Recordsand handle sinquiries, bookings in accordance with department’s routine. 2.深刻了解酒店产品知识，以便向客人介绍并销售酒店服务和产品。 Have a thorough understanding of hotel product knowledge in order to introduce and sell hotel services and products to guests. 3.与客户及其他部门沟通合作，提前做好预定准备工作。 Communicates and cooperates with customers, and other departments to prepare and find solutions for arrangements for guests in advance.  岗位要求 PositionRequirements: 1.1年及以上相关工作经验。 Minimum1 year related working experiences. 2.具有良好的中英文口头和书面沟通能力。 Goodoral and written communication skills in both Chinese and English. 3.熟练操作办公软件，可以在压力下工作。 Good computer skills in Microsoft office and have ability to work under pressure.

岗位概述： 1.监督员工的操作程序是根据餐厅的标准。 2.确保并保持高质量的相关介绍及监督和控制好餐饮服务，高限度地提高盈利和客户满意度。 3.与餐饮员工保持良好人际关系以及其他部门员工的关系。 4.协助餐厅经理及餐厅副经理完成餐厅每月预算。 PURPOSEOF THE ROLE: 1.To Supervises junior staffs and oversees operation in her/his respective outlet. 2.Ensuring and maintaining the highest standard of quality in relate to presentation, supervision and control of food and beverage service in order to maximize profitability and customers’ satisfaction. 3.Maintains excellent relations and communications with his restaurant team members as well as all other hotel department. 4.Assisting the Restaurant / Assistant Restaurant Manager to achieve the monthly budget for their respective restaurant.

岗位职责: 1、要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。 2、清洁并擦亮所有器皿。 3、保持工作场地及餐具室内物品的齐全、干净、整洁。 4、添加所需的布品及操作设备。 5、从仓库内领取物品。 6、根据标准的手册来完成服务工作。 7、根据餐厅的规定来摆放餐桌。 8、结束服务后，要清理所有的饭菜，并清洁桌面。

岗位概述： 确保管家服务理念保持瑞吉的高标准。管家是酒店里和所有客人接触最多的人。预知客人的要求并应答客人的问题，向其提供超出他们期望的服务。 JobSummary: To ensure that the Butler Service concept and Guest Room final product are maintained at a high standard expected in The St. Regis. The Butler is the Maincontact with all Guests in the hotel. To anticipate and deliver Guests requestand answer Guest questions on a consistent basis to exceed their expectations.

【岗位职责】 按照经理的检查表，来开始和结束一天的营运。 与客人进行积极的互动，来寻求反馈。 在餐厅中，培训、维持和执行的服务标准。执行并进行展示，以确保给客人提供的饮料具有一贯的品质。 在班次上正确执行收入和账单控制程序。处理日常员工的协作关系（例如时间调整）。 为所有的员工和客人，建立一个安全及卫生的工作环境。为餐厅营运提供尽可能的帮助（例如工作时间表，楼层安排，预定）。找到解决如电话服务、预定，或其他每天可能发生的问题的方法。 主持餐厅每天的试菜和菜单培训课程。 确保在餐厅营运时，协助服务员或领位，在各自的岗位上使客人满意。 确保服务的食品和饮料有质量保证。确保完成每天基本的工作。保持员工制服的标准。 通过使用工作指令和检查，管理一个有效的工程维护及保养程序。 理解和教导授权原则，以确保客人的满意度。运用岗位的轮换制，来确保工作安排的合理性。 熟悉所有客人的奖励计划和关于他们账目的正确结算程序。 以身作则来激励我们的员工取得成功。

职位描述： 1. 与现有的客户及有潜在的客户不断保持联系。 2. 辨别并有效、高效地处理销售业务。 3. 代表酒店并参加国内及海外的促销活动。 4. 对产品及销售发展提出有创造性的观点。 5. 通过与计划的客户面谈完成客户关系管理任务及销售目标。 6. 销售拜访期间， 根据公司及分部的指南进行交叉销售。 7. 掌握所负责的市场领域及竞争情况并提交相关报告。 8. 准备并更新客户管理报告，确保所有跟进的工作按时得到落实。 9. 积极地将产品信息向所负责的市场分发并创造市场份额的意识。 10. 在指定的市场，和市场销售总监/销售总监参加策划以及销售活动的实现。 11. 积极参加销售会议并提交报告。 12. 协助策划及协调销售活动。 13. 协助所有促销材料的准备工作。 14. 管理客户数据及保持所有客户的信息。 15. 给其它员工提供建议与支持。 16. 当要求完成酒店市场营销目标时需要执行的相关任务。 17. 遵守酒店雇员手册的内容。 18. 遵守酒店政策及程序。 19. 不断分析、评估并提高个人的业绩。 20. 执行由市场营销总监所安排的其它工作。