1.负责每日客房卫生检查，设施设备安全 2.根据当天客房动态，安排员工工作 3.执行并检查客房大清 4.处理客人一般需求及投诉等 5.定期做好部门盘点工作

岗位职责： 1. 熟悉酒店酒吧、酒廊和餐厅的服务流程，按流程向客人提供优质服务； 2. 熟悉酒水相关知识，向客人介绍并制作酒水及饮品等。 岗位要求： 1. 良好的英文能力，会粤语者优先；  2. 熟练掌握调酒相关技能，能够独立创新制作各种酒水，熟悉调酒工艺工序及工作流程； 3. 有酒类证书、调酒竞赛获奖，以及五星级酒店酒吧经验者优先； 4. 可接受24小时轮班或落场班工作。

岗位职责： 1. 负责餐厅内长嘴壶茶艺表演，展现传统茶艺文化魅力； 2. 掌握并提供标准功夫茶等服务； 3. 需协助餐厅日常服务。 岗位要求： 1. 热爱传统文化，有长嘴壶茶艺表演经验； 2. 具备良好的沟通能力和表演感染力，能带动现场氛围； 3. 性格开朗，可以与餐厅客人互动交流； 4. 有团队协作精神，服从餐厅工作安排。

岗位职责： 1. 熟悉酒店设施，包括点餐、宾客服务请求、餐厅预订和交通、航班或娱乐节目； 2. 遵循SOP中规定的服务标准和专业的态度及时、礼貌地处理所有来电/消息/电子邮件 ，认真记录客人的需求与意见，并联系相应部门及时处理和跟进客人的需求、投诉与建议。 岗位要求： 1. 流利的普通话、英语及粤语沟通能力； 2. 具有较强的客户服务意识，做到礼貌、耐心、细致地回答客人的问题； 3. 具备品牌酒店总机、前厅相关工作经验优先； 4. 能接受轮班/通宵班。

岗位职责： 1. 督促宾客关系服务员，确保提供一致，及高水准的宾客服务；  2. 给客人提供水疗知识及个性化的服务建议，并为客人办理服务登记手续； 3. 熟悉水疗服务的相关的作业系统，为客人需求作出其服务安排，并通过系统协助上级进行业务报告及管理； 4. 确保接待处的布置整洁，以及相关水疗产品的库存充足，并按需处理订单； 5. 高效推动水疗中心管理团队所制定的任何促销活动。 岗位要求： 1. 具备5年相关的水疗服务及管理工作经验； 2. 熟悉电脑文书处理和水疗服务相关作业系统； 3. 具备良好的中英文沟通及读写能力，会其他外语优先。

岗位职责： 1. 负责清洗、整理、搬运及保养餐厅、宴会及厨房的碗盘、餐具、炉灶及煮食用具，并需使用清洁机器以完成工作；  2. 需按上级要求，于指定时限内搬运及清洗大型碗盘、煮食用具及炉具；  3. 根据指引，检查上述范畴的整洁程度，确保符合标准及规格。 岗位要求： 1. 工作认真，负责； 2. 良好的沟通能力，掌握国语； 3. 可接受轮班及通宵班。

岗位职责： 1. 与客人建立良好的关系，收集和更新客人的个人信息，喜好习惯和爱好，确保提供个性化管家服务； 2. 迎接贵宾，做好欢迎礼仪和行李服务，为宾客准备欢迎茶点和服务； 3. 跟进入住和退房手续、餐饮服务、洗衣服务和管家服务等，确保相关部门跟进并按时送达客人； 4. 做好套房内的用品用具及房间设备的使用检查； 5. 以专业的态度回答客人的咨询和要求，积极与相关内部部门沟通，以提供适当的服务。 岗位要求： 1. 1年酒店相关工作经验，如前台、礼宾、贵宾服务、管家服务者优先； 2. 具备国际品牌五星级酒店宾客服务工作经验者优先； 3. 英文流利，国语标准，会粤语者可优先； 4. 良好的宾客服务意识； 5. 可接受24小时轮班工作。

岗位职责： 1. 负责SPA中心的电话预订、接待、回访细节工作。提供五星级酒店服务水平给每一位尊享贵宾； 2. 协助经理完成制作每月销售任务图表，以及执行完成每月理疗疗程销售目标和产品零售目标； 3. 注重与上级和理疗师之间在沟通和合作，合理安排接待贵宾。负责日常用品的管理，保证硬件环境安全清洁和充足。 岗位要求： 1. 大专以上文化程度，流利的粤语、普通话及良好的英语口语； 2. 性格开朗、头脑灵活、工作踏实，具有较强的服务意识和责任感； 3. 具有品牌酒店宾客服务经验优先考虑； 4. 形象气质佳； 5. 可接受轮班。

岗位职责： 1. 根据标准流程打扫客房卫生； 2. 更换床上用品及补充一次性用品； 3. 检查客房内各项设备。 岗位要求： 1. 身体健康，性格开朗，待人热情有礼，服务意识强； 2. 具有五星级酒店客房服务员经验； 3. 能接受轮班及通宵班。

岗位职责： 1. 协助餐厅经理和及主管完成餐厅的财务、服务和其他相关目标； 2. 对餐饮部服务员进行工作上的指导，为他们提供协助，并与他们紧密合作；在餐厅繁忙时段及需要的时候，能够履行服务员的职责，为客人提供服务； 3. 与厨房和饮品准备团队保持联系，保证服务流程的顺畅； 4. 了解并记录客人对餐厅的反馈意见及评论，并与餐厅经理进行讨论分析。 岗位要求： 1. 至少备具备一年以上国际品牌五星级酒店餐饮团队管理工作经验； 2. 国语标准，英语流利，会粤语者可优先； 3. 具有良好的宾客服务意识； 4. 可接受24小时轮班工作及落场班工作。

岗位职责： 1.为酒店客人提供优质的服务，按照标准操作程序处理到达和离开的客人行李； 2. 熟悉酒店功能、服务及运营，准确回答客人的疑问； 3. 确保工作区、大堂柜台、传送带、行李寄存室、调度办公室、出租车站和巴士的交通控制及平稳运行； 4. 轮班期间管理酒店主门。 岗位要求： 1. 英语良好及国语流利； 2. 具有良好的沟通技巧； 3. 具有有国际品牌五星级酒店/福布斯星级酒店相关工作经验者优先考虑； 4. 可接受轮班及通宵班工作。

岗位职责： 1. 熟悉并高效率地为客人办理入住和退房手续； 2. 以专业及热情的态度为宾客提供咨询、预订、票务、款接等服务，并协助处理结帐； 3. 根据标准与程序向客人解释及推荐服务和设施； 4. 在酒店礼宾台或大堂及商场区域内进行所有活动； 5. 及时、专业地处理客人的安排。 岗位要求： 1. 英语及国语流利，会粤语者优先；具有良好的沟通技巧和宾客服务意识； 2. 形象气质佳； 3. 熟悉Opera, ACSC, OWS等系统者优先考虑； 4. 有国际品牌五星级酒店/福布斯星级酒店宾客服务经验者优先； 5. 可接受轮班及通宵班工作。

岗位职责：  1. 以专业及友善的态度为宾客提供餐饮咨询、预订、款接客人用膳； 2. 协助处理结帐； 3. 保证餐厅环境卫生； 4. 引导客人入座，解答客人的疑问。 岗位要求： 1. 具有国际品牌五星级酒店或福布斯/米其林/黑珍珠星级餐厅服务经验者优先考虑； 2. 英文良好，国语标准，会粤语者可优先； 3. 良好的宾客服务意识，可接受24小时轮班或落场班工作。

岗位职责： 1. 根据服务程序及服务标准为宾客提供优质、专业的足疗按摩服务； 2. 根据宾客需要，通过以专业的方式向宾客推荐理疗服务； 3. 保持水疗室环境清洁，遵守每个水疗室和设施的所有安全规程。 岗位要求： 1. 中专以上学历； 2. 具备足疗相关专业知识，熟悉足疗按摩手法（按摩疗法及足反射学）； 3. 三年以上足疗相关经验，具有品牌酒店相关工作经验者优先考虑； 4. 普通话流利，英语一般； 5. 专业的工作态度及良好的合作精神。

The Role 岗位职责： 1. Be responsible for the monthly rolling forecast of the group and the annual budget. Have a background in cost positions, assisting the DOF in managing receiving, warehouse management and costs. 负责制定每个月的集团滚动预测，和每年的预算编制。有成本岗位的工作背景，协助财务总监管理收货，库管和成本。 2. Be responsible for the receiving, management and inventory of operational materials and equipment. Accounts for and audits all items on all purchase orders, receiving records, and suppliers’ invoices. 负责运营物资和设备的收货，管理和盘点。记账并审计所有采购订单，收货记录和供应商发票。 3. Accounts for and audits all items on all outgoing shipments and suppliers’ credit notes. 记帐并审计所有外运货物和供应商的信用票据。 Reviews all payments (including payroll), whether by cheque, bank transfer, or other means, and forwards them to the Director of Finance for approval and signature. Ensures that all invoices forwarded for either approval or payment have all supporting documentation attached. 审查所有付款(包括工资)，无论是支票，银行转帐或其他事项,并得到财务总监的批准和签字。 确保所有发票得到批准或付款附有所有支持文件。 4. To classify the receiving records according to suppliers, sort out the bank receipts which has been issued and stamp the PAID voucher seal, and paste the input VAT invoice. Post all transactions (vouchers) and stamp “PAID” after completion. Record all vouchers, including cancelled ones, in the voucher lists. 按供应商归类收货单，整理已出票的银行回单并加盖已付款凭证PAID章，黏贴需抵扣的进项发票抵扣联. 记录所有交易(凭证)并在完成后盖“已付款”章。记录所有凭证,包括在凭证列表中取消的项目。 5. Balances suppliers’ monthly statements to the hotel’s accounts payable records.Follows up with hotel suppliers on missing invoices or credit notes.Ensures that all invoices have been approved by the relevant Department Head or person with the appropriate level of authority before payment. 平衡每月的供应商的报表与酒店应付帐款记录的核对。向酒店供应商跟进遗漏的发票或信用票据。确保所有发票在付款前得到适当级别的相关部门经理的批准。 6. Properly records, reconciles, and prepares invoices for payment, ensuring that correct general ledger codes and cost center codes have been used. Ensures that the best rates are used where possible for payments in foreign currency. 合理记录、调节、和准备发票付款，以确保总分类帐代码和成本中心代码的正确使用。确保在外币付款中使用最佳汇率。 7. Ensures the accurate and timely input of data to the account’s payable ledger. All signed cheques (pending for distribution to the suppliers) are to be kept at the DOF ’s safe, and a proper log is to be maintained. 确保正确且及时输入应付帐款分类帐的数据。所有签署的支票(等待分配给供应商)将被安全存放在财务总监的保险箱，并保持适当的记录。 8. Process and apply the hotel tax on time. Ensures that cheques and other payment instruments are used in numerical order. 及时支付酒店税务。确保支票和其他付款凭证连号使用。 9. Ensures that any passwords or codes associated with payment mechanisms are not disclosed to unauthorized personnel. Ensures that all information relating to bank account details and balances is treated as confidential. 确保任何与付款有关的密码或编码不被透露给未授权的人员。确保所有与银行账户和余额有关的详细信息是保密的。 10.Maintains an adequate and up to date filing system. Prepares trade accruals at month end. 保持适当的及最新的数据档案系统。在月底准备计提。 11. Liaise with the bank and the Foreign Exchange Control Bureau on all foreign exchange transactions by obtaining approvals and all necessary documentation. Ensure combined payment have been properly booked into corresponding property. 就所有外汇交易联络银行和外汇管理局,以获得批准和所有必要的文件。确保需要费用分摊的付款凭证被准确记录在相应酒店的凭证。 Talent Profile 能力&技能需求： College diploma required.  大专及以上学历。 Have at least 5 years or more of finance experience for international luxury brands or affiliated five-star hotels. 拥有至少5年及以上国际奢华品牌或联号五星级酒店财务工作经验。 Good command of both oral and written English. 良好的英语说写及沟通能力

The Role 岗位职责： 1. Be thoroughly familiar with hotel policies, room rates, service standards, and all confidential matters. Master restaurant and facility operating hours, promotions, and local cultural and entertainment information. 熟悉酒店政策、房价、服务标准及所有保密内容。掌握餐厅、设施营业时间、促销活动及当地文化与娱乐信息。 2. Memorize guest preferences to personalize service. Greet, acknowledge, and bid farewell to all guests strictly according to established procedures to ensure consistent and professional service. 熟记宾客喜好，个性化服务。 严格按照标准程序接待、问候与送别宾客，确保服务一致性与专业性。 3. Conduct daily team briefings to clarify tasks and priorities. Accurately record meeting room schedules, monitor room status in real-time, and follow up on check-in/check-out processes. 召开每日团队简会，明确任务与重点。 准确记录会议室活动安排，实时监控房态，跟进入住与离店流程。 4. Operate hotel systems properly, answer calls using standard greetings. Provide accurate information about the hotel and local area to guests and colleagues. 规范操作酒店系统，使用标准话术接听电话。为宾客与同事提供准确无误的酒店及本地信息。 5. Familiarize with operational status before shift; complete and sign off all reports after shift. Provide clear handover of important matters to the next shift and ensure the Night Audit process runs smoothly. 班次前了解运营状况，班次后完成并签署所有报告。 向下班次清晰交接重要事项，确保夜间审核流程顺利进行。 6. Regularly inspect the lobby and public areas, ensure smooth driveway traffic. Review the Rate Variance Report, report and address any irregularities promptly. 定期巡查大堂及公共区域，确保车道畅通。审核房价差异报告，及时上报并处理异常情况。 7. Respond to guest needs promptly with a friendly and professional manner. Follow up on complaints systematically until resolution, ensuring guest satisfaction. 以友好、专业的态度及时响应宾客需求。系统化跟进投诉直至解决，确保宾客满意。 8. Authorize relevant pay-outs and rebates within management limits. Be familiar with emergency procedures, prioritize the safety of guests and teammates, and assist in handling emergencies. 在管理权限内审批相关支出与减免。熟悉应急程序，优先保障宾客与伙伴安全，协助处理紧急事件。 9. Maintain positive inter-departmental working relationships and communicate clearly and professionally. Listen and respond to teammate feedback, and supervise the maintenance of equipment and environment in relevant areas. 维护积极的部门间工作关系，清晰、专业地传达信息。关注并回应伙伴反馈，督导相关工作区域的设备与环境维护。 10. Consider the protection of the hotel's reputation and assets as the primary concern in all actions. Contribute to the achievement of the hotel's operational and financial goals through effective management. 所有行动以维护酒店声誉与资产为首要考虑。通过有效运营管理，助力实现酒店的经营与财务目标。 Talent Profile 能力&技能需求： College degree and Above.  大专学历以上。 Acquire working experience in hotel/resort (preferably luxury brands). 拥有酒店工作经验(特别是奢华品牌的酒店)。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 应用基本电脑系统。

The Role 岗位职责： 1. Assist and ensure that employees are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs. Instructs training classes, analyze and review current and proposed methods, consult with and offer recommendations to the management staff for improvement. 协助和确保通过对所有培训体系的管理、监督、指导训练课程、分析和回顾现状并提出方法、向管理人员咨询提供改进建议来控制实现员工开发和利用他们最大的潜能。 2. Assist with monitor of the employee performance appraisal programs to ensure reviews are timely. Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable. Direct and administer employee relations programs and activities such as employee recognition and service award ceremonies, social functions and general hotel meetings to maintain a positive employee relations climate. 协助监督员工绩效评估程序以确保及时复核，阅读和分析评估目标以确保评估评论是合适的、目标是可衡量和可完成的。领导和管理员工关系规划和活动，比如员工认可和服务颁奖典礼、联谊会和一般酒店会议，保持积极的员工关系氛围。 3. Assist with development, implementation and administration of policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment. 协助开发、执行和管理与所有酒店职员有关的管理政策与程序，以确保维持一个积极和有效的工作环境。 4. Ensure compliance with all State and Federal laws as well as regulations and court rulings which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating verbally and in writing any new requirements. Assist with the Affirmative Action program. 确保遵守所有国家的和联盟的法律、法规和法院判决，关于当前人力资源管理实践回顾、执行新程序、口头或书面沟通有任何新需求时，促进平权行动程序。 5. Ensures the security and confidentiality of the HR Department is strictly adhered to. 确保严格执行酒店人力资源部信息资产等的安全和保密性。 6. Assist in Receiving, registering incoming applications for employment and action accordingly. Screen applications to ensure they meet 5-star standards. 协助接待求职面试者及办理入职手续。筛选求职表确保候选人达到五星级标准的用人要求。 7. Assist new employees with all documentation that is required for completion upon commencement, ensuring all forms are complete and accurate prior to forwarding to Payroll. 通知新员工准备入职前所必需的一切材料，确保所有信息在提交到工资主任时是完整的，准确无误的。 8. Ensure all documents are distributed to the right person in a timely and professional manner within the department. 确保所有入职材料正确并及时分发到部门内相关人员手中。 9. Be responsible for staff Check Out issues. 负责员工离职手续办理。 10. Be responsible in the supervision of locker’s cleaning, maintenance and administration to ensure the compliance of the hotel policy in those areas. 负责监管更衣室清洁卫生和维修，确保该区域符合酒店规定的政策和程序。 11. Assemble new employee files including all necessary forms and information. Assist with staff queries regarding all HR function services. 收集新员工所有档案中必需的表格和信息。协助为员工解答关于人力资源部方面的服务信息。 12. Does any special assignment as assigned by the HRD. 做好人力资源总监交办的其他事务。 Talent Profile 能力&技能需求： 1. Good at both oral and written English. Good at computer skill. 英文口语及书写流利。熟练使用电脑。 2. University degree in Hotel Management, Human Resources, or a related field. 大学酒店管理/人力资源专业或相关学历。

The Role 岗位职责： 1. To sort out and check bills. Finalize the Food Cover Report and photocopy various documentation for the F&B Control and Finance Department. Maintain a close cooperative relationship with the Accounts Receivable. Ensure that the income distribution is correct.Keying Daily and Monthly Revenue Journal and distributing to the relevant managers. 整理及核对账单。为用餐人数报告定稿并为餐饮控制和财务部复印各种文件。保持与应收紧密的合作关系。确保收入划分准确。调整收入日报及月报并分发给相关经理。 2. Control of dockets used in all Outlets and Front Office, maintaining the correct sequence used at all times, Account for all dockets, and make sure cancelled dockets are recorded accordingly. 控制所有前台、餐厅使用过的票据，随时保持正确的使用顺序，清点所有的票据，确保作废的票据已相应的记录在案。 3. Control all Food and Beverage sales by控制所有食物和饮料的销售： A. Correct recording of guest checks on a timely basis. Post the verified daily F&B revenue data and cashier report data to General Journal. 即时正确地记录客人的账单。 B. Perform spot checks on outlet checks used. 抽查已用的餐厅帐单。 C. Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager. 让餐厅主管或经理确认所有的取消、更正及未结算的账单。 D. Having all rebates and corrections approved by the Duty Manager OR Front Office Manager. 让值班经理或前台经理确认所有减免的账单、修正过的账单。 E. Ensure banquet controls are being adhered to, and prepare the Monthly Banquet Revenue Report. 确保宴会控制得到坚持并编制每月宴会收入控制表。 4. Ensure that programs involving coupons, certificates and vouchers are adequately controlled and safeguards are in place. 确保充分控制包含有优惠券、礼券和优惠购物券的活动，适当的安全措施。 5. Working with the General Cashier, checking all float totals regularly, and keeping control of registers in Outlets and the Front Office. 与总出纳一起例行检查所有备用金总额，保持对前台及餐厅收款机的控制。 6. Reconcile revenues daily via the Back Page balancing process. 通过每日收入对帐表平衡处理过程，核对并使收入一致。 7. Is flexible in relation to working hours, particularly around the month-end. 灵活的工作时间，特别是在月末。 Talent Profile 能力&技能需求： College diploma required.  大专及以上学历。 Have at least 3 years or more of finance experience for international luxury brands or affiliated five-star hotels. 拥有至少3年及以上国际奢华品牌或联号五星级酒店财务工作经验。 Good command of both oral and written English. 良好的英语说写及沟通能力

1. Ensure all guestrooms and suites consistently meet both Forbes Five-Star and Patina Brand Standards. Oversee aesthetic harmony across scent, sound, lighting, linens, and art displays. Conduct daily quality inspections and report findings. Utilize operational data from systems such as Shiji and Knowcross to analyze cleaning efficiency and trend compliance. 确保所有客房、套房持续符合福布斯五星及柏典品牌标准。监督香氛、音乐、光影、布草触感与艺术品陈列的一致性与美感平衡。每日执行品质巡检并汇报发现。运用 Shiji、Knowcross等系统数据，分析清洁效率与标准执行趋势。 2. support the Housekeeping Manager in coordinating daily cleaning schedules, floor assignments, and public area maintenance. Adjust manpower and task allocation based on occupancy forecasts to ensure operational efficiency and service precision. Prepare and analyze daily workload reports to optimize resource deployment. 协助客房部经理统筹日常清扫计划、楼层分工与公共区域维护，确保高效运作。根据入住率预测调整人力与任务分配，保证运营顺畅与服务精准。编制并分析每日工作量报告，优化资源调配。 3. Lead by example to create a refined and motivated service atmosphere. Guide supervisors and room attendants to embody the Patina brand culture. Assist in organizing and facilitating housekeeping training workshops to enhance technical skills and emotional engagement. Identify individual coaching needs and support ongoing development. 以身作则，营造积极、优雅的服务氛围。指导主管及客房服务员理解并践行柏典品牌文化。协助组织并主持客房部培训课程，提升技能与情感投入。识别个人辅导需求，支持持续成长。 4. Work closely with the Essentialist and Front Office teams to design and execute personalized setups for VIP and returning guests. Monitor guest feedback platforms (e.g., Review Pro) and convert insights into actionable service enhancements. Participate in experience-design meetings to align room preparations with guest preferences and profiles. 与知客经理及前厅团队紧密协作，为 VIP 与回头客设计并执行个性化布置。跟进宾客反馈平台（如 Review Pro），并将数据转化为改进行动。参与体验设计会议，确保客房准备与宾客偏好及档案一致。 5. Assist in conducting weekly LQA self-audits and “Mystery Stay Reviews” to maintain Forbes readiness at all times. Monitor the progress of corrective actions and provide detailed follow-up reports to the Housekeeping Manager. Maintain audit logs and track compliance scores over time. 协助执行每周 LQA 自检与“神秘房体验”，确保部门随时处于福布斯检查的最佳状态。跟进改进计划执行进度并向客房部经理提交详细报告。维护审计记录，持续追踪合规得分。 6. Monitor the usage of linens, cleaning agents, and guest amenities to balance cost efficiency with quality standards. Support regular inventory counts and warehouse management to minimize waste and ensure accountability. Assist in preparing monthly consumption reports and budget variance analyses. 监管布草、清洁用品及客房备品的使用情况，确保成本与品质平衡。协助定期盘点与库存管理，减少浪费并落实责任。协助编制月度消耗报告与预算差异分析。 7. Implement Patina’s sustainability initiatives, including plastic-free programs and energy-saving projects. Ensure departmental compliance with ESG standards and local safety regulations. Conduct regular fire drills and emergency training. Promote waste segregation and resource-conservation practices in daily operations. 落实柏典品牌的可持续倡议，包括无塑化及节能项目。确保部门操作符合 ESG 要求与地方安全标准。组织防火与应急培训。在日常运营中推广废弃物分类与资源节约实践。 8. Maintain close coordination with the Engineering and Front Office teams to ensure timely response to maintenance requests and smooth room turnover. Provide professional input during renovation or enhancement projects. Act as the primary housekeeping contact for interdepartmental communication regarding floor-related issues. 与工程部及前厅部保持良好沟通，确保维修需求得到及时响应、客房周转顺畅。在房间翻新及升级项目中提供专业建议。作为客房部主要联络人，协调处理楼层相关跨部门事宜。 9. Support the manager in nurturing a caring and inclusive workplace. Identify potential team leaders and assist in succession planning. Organize team-building and cultural engagement activities to strengthen unity and brand pride. Monitor team morale and provide constructive feedback to enhance well-being and performance. 关注员工幸福感与工作状态，协助经理培养潜力员工，参与继任规划。组织团队建设与文化融入活动，强化凝聚力与品牌归属感。关注团队士气，提供建设性反馈，提升福祉与表现。 10. Represent the Patina spirit through daily leadership and guest interactions—graceful, genuine, and artistic. Embody the “Perpetual Journey” philosophy by transforming each service encounter into a meaningful and memorable moment. Demonstrate crisis management competence and professionalism when handling guest incidents or emergencies. 在日常运营与宾客互动中展现柏典的品牌气质——优雅、真诚、艺术。以行动诠释“启恒之旅”精神，让每一次服务都成为难忘体验。在处理宾客事件或紧急情况时，展现专业的危机处理能力与从容态度。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands) 拥有酒店工作经验(特别是奢华品牌的酒店)。 Have professional training in hospitality industry. 接受过酒店专业的培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Command organization system in our department,knowledge how to make or motivate people work, cooperate with other departments. 能够指挥本部门的组织系统，知人善任，调动下级的积极性，协调与其他部门的关系。

The Role 岗位职责： 1. Supervise daily cleaning operations across all public areas. Assign tasks to PA attendants based on priority, event schedule, and traffic flow. Conduct routine inspections and ensure all areas meet cleanliness, maintenance, and safety standards. Ensure all chemicals, tools, and equipment are used correctly and maintained properly. Ensure BOH areas (staff entrance, locker rooms, pantries) meet hygiene and audit standards. Ensure sufficient par levels of amenities, consumables, and cleaning supplies. Monitor and analyze operational data from systems (e.g., Knowcross) to optimize cleaning schedules and resource allocation. Implement and enforce brand and Forbes/LQA quality standards, conducting regular audits and following up on corrective actions. 监督公共区域的日常清洁运营。根据运营重点、活动计划和人流量分配公共区域员工任务。定期检查所有公区区域，确保清洁、维护及安全达到标准。确保化学品、工具与设备正确使用并保持良好状态。确保后场区域（员工入口、更衣室、茶水间等）符合卫生及审计要求。确保消耗品、用品和清洁物资的备用量充足。监控并分析系统（如Knowcross）中的运营数据，以优化清洁计划与资源配置。执行并监督品牌及福布斯/LQA质量标准，开展定期审计并跟进整改措施。 2. Respond promptly to guest requests and public area-related issues. Ensure immediate action on spills, stains, odors, or visible defects in public areas. Maintain visibility during peak hours to support guest inquiries and ensure service touchpoints. Assist in maintaining the hotel’s visual standards, such as floral displays, décor, lighting, and signage. Proactively identify and address potential guest experience disruptions through preventive cleaning and timely interventions. Collaborate with Front Office and Event teams to anticipate and prepare for high-traffic periods or special arrivals. 及时处理宾客的公共区域相关需求和问题。对溢洒、污渍、异味及可见缺陷进行即时处理。高峰时段保持在公区内巡逻，支持宾客服务触点。协助保持酒店视觉展示标准，如花艺、装饰、灯光与指示牌等。通过预防性清洁和及时干预，主动识别并处理可能影响宾客体验的问题。与前厅部和宴会团队协作，预测并准备应对高客流时段或特殊接待。 3. Supervise PA attendants and maintain discipline, grooming, and professionalism. Conduct on-the-job training for cleaning techniques, safety procedures, and service standards. Ensure new employees complete the onboarding and skills checklist. Provide coaching and feedback to improve performance. Coordinate with HR on scheduling, attendance, and performance management. Develop and implement a continuous training plan covering technical skills, safety protocols, and service excellence. Conduct regular performance reviews, identify development needs, and support career progression within the team. Foster a positive, inclusive, and motivated work environment aligned with the hotel’s service culture. 监督公共区域服务员的工作表现、仪容仪表与专业度。进行在职培训，包括清洁技巧、安全规范和服务标准。确保新员工完成入职培训与技能检查表。提供辅导与反馈，不断提升团队表现。协助处理排班、考勤、纪律与绩效管理。制定并实施持续培训计划，涵盖技术技能、安全规范与服务卓越性。开展定期绩效评估，识别发展需求，支持团队成员职业成长。营造积极、包容、激励的工作氛围，确保与酒店服务文化一致。 4. Ensure compliance with brand standards, fire regulations, and chemical safety guidelines. Conduct safety briefings and ensure proper use of PPE. Report maintenance defects through the system (Knowcross) and follow up until completion. Ensure emergency procedures (spill response, guest incident management) are followed. Lead safety and hygiene initiatives, including regular drills and updates to procedures based on regulatory changes. Act as the primary point of contact for departmental safety compliance and risk mitigation. Ensure all team members are trained and ready to execute emergency protocols effectively. 确保遵守职业安全、消防法规和化学品安全规范。开展安全培训并确保员工正确使用防护装备。通过系统（Knowcross）报告工程问题并跟进行动直至完成。确保团队熟悉应急程序，如溢洒处理和宾客事件管理。主导安全与卫生倡议，包括定期演练和根据法规更新程序。作为部门安全合规与风险控制的主要负责人。确保所有团队成员经过培训，能有效执行应急预案。 Talent Profile 能力&技能需求： Above college degree, Mid-level professional titles 大专以上专业技术职称 Hotel & Resort background 酒店及度假村工作背景 Experiences in luxury hotel at similar capacity is an advantage 同等奢华酒店经验 Service-oriented with strong interpersonal and communication skills 良好的沟通及人际交往能力 Computing skills 计算机技能 Command organization system in our department, knowledge how to make or motivate people work, cooperate with other departments.能够指挥本部门的组织系统，知人善任，调动下级的积极性，协调与其他部门的关系。

The Role 岗位职责： 1. To classify credit card bills and issue invoices, checked travel agency commissions at the beginning of each month, and filled in Guest Ledger and City Ledger details. 按信用卡账单归类及开具发票，每月初核对旅行社佣金，填制Guest Ledger和City Ledger明细。 2. Ensures the maintenance of an accurate record of all monies due to the hotel from (but not limited to) guests, groups, crew, banquets, employees, and credit card companies. 确保对拖欠酒店款项的(不仅限于)客人、团体、工作人员、宴会、雇员和信用卡公司进行准确的记录。 3. Checks the monthly travel agents' report, ensuring the accurate amount of travel agents' commission is paid, and paid only to authorized travel agents. 检查每月旅行社报告，确保旅行社佣金被准确支付，且只支付给被授权的旅行社。 4. Ensures the accuracy of all charges made to the various accounts daily. To check backup documentation against invoices to ensure the accuracy of all information prior to it being sent out. 检查账单的支持文件，确保在账单发出前，所有信息均准确。确保掌握每天各个帐户的准确性。 5. Ensures that the necessary documentation is submitted with invoices to substantiate charges and to ensure payment is made on a timely basis. 确保递交账单和必要文件以证明收费并确保及时付款。 6. Ensure that accounts, statements and follow up letters are sent on a timely basis. 确保及时发送帐户,账单及跟进信件。 7. Ensure that the necessary information regarding overdue accounts is supplied to the proper persons for follow-up (i.e., Finance Manager or Director of Finance). 确保有关拖欠帐款的必要信息已提供给适当的人负责跟进(比如,财务经理或财务总监)。 8. To reconcile the credit card transmissions to the PMS and POS daily. All advance deposits are to be checked in PMS on a daily basis, and any usage of advance deposits is to be reconciled and balanced on a daily basis. 每天在PMS上检查,调节和平衡所有预付款。调节每天传输到PMS和POS机的信用卡付款。 9. Balance all subsidiary accounts receivable ledgers to the appropriate control accounts monthly and prepare aged trial balances of all accounts receivable ledgers (including employees’ accounts receivable). Prepare all necessary reports regarding accounts receivable. 每月平衡所有子公司帐户应收分类帐到合适的控制帐户,并准备所有应收帐户账龄的试算表（包括员工的应收账款）。准备所有关于应收帐款的必要报告。 10. Assist the Finance Manager in conducting background checks on the companies applying for City Ledger. Attends monthly credit meetings. Refund to clients in a timely manner with proper approval from the concerned department and DOF 协助财务经理对申请挂账的公司进行背调。参与每月信贷会议。及时处理客户退款，并保证每笔退款均有相关部门及财务总监的批准。 Talent Profile 能力&技能需求： College diploma required.  大专及以上学历。 Have at least 3 years or more of finance experience for international luxury brands or affiliated five-star hotels. 拥有至少3年及以上国际奢华品牌或联号五星级酒店财务工作经验。 Good command of both oral and written English. 良好的英语说写及沟通能力。

The Role 岗位职责： 1. With complete experience in the preparation and procurement for the opening of luxury hotels,  familiar with the full-cycle procurement process from project planning to operation handover. 具备完整的奢华酒店开业筹备采购经验，熟悉从项目规划到运营移交的全周期采购流程。 2. Assist in establishing and improving the hotel's procurement policies, procedures, supplier management systems and contract archives. 协助建立并完善酒店采购政策、流程、供应商管理体系及合同档案库。 3. Ensure that all purchased items comply with the hotel's brand standards, design specifications, operational requirements and safety regulations. 确保所有采购物品符合酒店品牌标准、设计规范、运营要求及安全法规。 4. Work closely with departments such as guest rooms, catering, engineering, and administration to accurately understand the needs and provide professional procurement advice and solutions. 与客房、餐饮、工程、行政等部门紧密合作，准确理解需求，提供专业采购建议与解决方案。 5. Be familiar with the material characteristics, supplier networks and cost structures of each section of hotel operation (guest rooms, catering, spa, engineering, etc.). 熟悉酒店运营各板块（客房、餐饮、水疗、工程等）的物资特性、供应商网络及成本构成。 6. Proficient in using the procurement management system and office software. 熟练使用采购管理系统及办公软件。 7. In a complex and ever-changing environment, respond quickly to demands and creatively find procurement solutions that balance quality, time and cost. 复杂多变环境中，快速响应需求，创造性地找到平衡质量、时间与成本的采购方案。 8. Outstanding capabilities in supplier development, evaluation, negotiation and relationship management. Proficient in cost analysis, market research and contract management. 出色的供应商开发、评估、谈判及关系管理能力。精通成本分析、市场调研及合同管理。 9. Pay attention to details, follow standardized procedures, and possess an extremely high sense of professional ethics and integrity. 注重细节，流程规范，具有极高的职业道德和廉洁自律意识。 10. Possess excellent stress resistance and multitasking skills. 具备优秀的抗压能力与多任务处理能力。 Talent Profile 能力&技能需求： College diploma required.  大专及以上学历。 Have at least 3 years or more of purchasing experience for international luxury brands or affiliated five-star hotels. 拥有至少3年及以上国际奢华品牌或联号五星级酒店采购工作经验。 Good command of both oral and written English. 良好的英语说写及沟通能力。

The Role 岗位职责： 1. Develops, implements, and achieves the annual sales business plan for the Beijing markets, focusing on corporate contracts, large-scale conferences, incentive travel, and premium bespoke events. 制定、执行并达成针对北京及华北市场的年度销售业务计划，重点开发公司协议、大型会议、奖励旅游及高端定制活动业务。 2. Conducts in-depth analysis of the competitive landscape in the Beijing market, including the strengths, weaknesses, pricing strategies, and customer profiles of key competitors, to precisely position the hotel and formulate effective competitive strategies. 深度分析北京市场竞争格局，包括主要竞争对手的优劣势、定价策略及客户构成，以精准定位酒店并制定有效的竞争策略。 3. Manages the sales pipeline, conducts accurate market forecasting, booking pace analysis, and revenue management specific to this market to optimize the revenue mix. 管理销售业务渠道，进行精准的市场预测、预订进度分析及针对该市场的收益管理，优化收入结构。 4. Proactively identifies, evaluates, and develops new business opportunities in the Beijing market to exceed established revenue targets. Focuses on acquiring high-value corporate clients and leisure travelers seeking unique design experiences. 积极识别、评估并开拓北京市场的新业务机会，超越既定的营收目标。重点拓展追求独特设计体验的高价值企业客户与休闲客群。 5. Utilizes expert negotiation skills and innovative sales abilities to close deals with key corporate accounts, large groups, and complex event programs. 运用专业的谈判技巧与创新的销售能力，完成关键公司客户、大型团队及复杂活动方案的签约。 6. Builds and strengthens relationships with key existing and new clients, top travel agencies (e.g., CITS, CYTS), large corporations (e.g., finance, consulting, automotive), and premium MICE companies (e.g., Hengruihang, Ogilvy) in the Beijing region. Consolidates long-term partnerships through strategic sales calls, client entertainment, and industry events. 建立并加强与北京地区关键新老客户、顶级旅行社（如中国国旅、中青旅等）、大型企业（如金融、咨询、汽车行业）及高端会展公司（如恒瑞行、奥美公关等）的关系。通过策略性的销售拜访、客户款待及行业活动，巩固长期合作关系。 7. Works closely with the hotel's Director of Events to ensure seamless handover and flawless execution of business leads from sales to banquet operations, jointly creating premium bespoke wedding and event experiences. 与酒店宴会总监紧密协作，确保从销售端到宴会运营端的业务线索无缝交接与完美执行，共同打造高端定制婚宴与活动体验。 8.Collaborates with the Marketing Communications team to prepare customized sales collateral for the Beijing market and utilizes digital platforms for targeted marketing to improve online conversion rates. 与市场传讯团队合作，针对北京市场准备定制化的销售宣传材料，并利用数字化平台进行精准营销，提升线上转化率。 9. Is fully accountable for the sales performance in the Beijing market, ensuring the achievement of budgeted revenue, profit, and various productivity metrics. 对北京市场的销售业绩全面负责，确保达成预算目标的收入、利润及各项生产力指标。 10. Represents the hotel at domestic and international industry exhibitions, sales roadshows, and premium salons held in Beijing to enhance brand exposure. 代表酒店参与在北京举办的国内外行业展会、销售路演及高端沙龙，提升品牌曝光度。 11. Prepares and regularly submits weekly, monthly, and annual sales reports, forecasts, and analyses for the Beijing market to the management. 准备并定期向管理层提交北京市场的周度、月度及年度销售报告、预测与分析。 12. Complies with all policies, systems, and procedures laid down by Capella Hotel Group and Patina Hotels. 遵守嘉佩乐酒店集团及柏典酒店的所有政策、系统与程序。 13. Adhere to the company credit policies to ensure all revenue expected will be received.  坚持公司信贷政策来确保所有的款项在预计时间内能够收到。 Talent Profile 能力&技能需求： Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major 学士学位，工商管理、市场营销、酒店和餐厅管理或相关专业 5 years'experience in the sales and marketing or related 5年以上销售和市场营销或相关专业工作经验 Proficient with Microsoft Windows other software. 熟练操作微软等操作系统 Excellent spoken and written communication skills in both English and Mandarin are a must. 必须具有良好的中英文交流及写作能力 Ability to work independently and long hours. 能独立并长时间的工作 Willing to travel. 可按工作需要出差 Ability to prioritize, follow up and be well organized with good attention to details. 有优先考虑问题的能力，跟进和组织能力，注重细节。

The Role 岗位职责： 1. Possess extensive knowledge of key market resources and customer segments in Beijing and Tianjin, with strong regional influence and a reputable standing to drive market impact. 熟悉了解北京及天津市场重要市场资源及客户群体，有强大的区域资源影响力和市场号召力。 2. Formulate and implement diverse Sales& Marketing strategies to maximize room revenue. 制定并实施多元化的销售与市场策略，以提高客房收入。 3. Understands the respective market and competitors' strengths and weaknesses, economic trends,supply and demand etc. and knows how to sell against them. 深度洞察相应市场及竞争对手的优劣势、经济趋势、供需状况等，并制定针对性竞争策略。 4. Direct Sales team and ensure they meet the targets set in the annual business plan. 领导市场销售团队，确保完成年度商业计划中设定的业绩目标。 5. Attend all major local and overseas trade shows, hotel and tourist association meetings to identify market opportunities for the hotel. 参与所有重要的国内外行业展会、酒店及旅游协会会议，挖掘潜在市场机遇。 6. Plan and where appropriate, execute sales trips to key existing market areas and identify new potential market areas. 策划并适时执行对重点现有市场的销售巡访，同时开拓新的潜力市场区域。 7. Direct Sales team in identifying market opportunities for increasing the revenue produced by group meetings, functions and special events. 指导销售团队发掘市场机会，提升团体会议、宴会及特殊活动的营收贡献。 8. Collaborate with Revenue Leader informulating and implementing intelligent room rate strategies for different market segments. 与收益负责人协同制定并实施针对不同细分市场的精准房价策略。 9. Actively engaged with Marketing Communications team in formulating and implementing strategies to create awareness for the hotel in local and international markets through various media and marketing partnerships. 与市场传讯团队紧密合作，通过多元媒体及营销伙伴关系，在国内外市场塑造酒店品牌认知度。 10. Manage budget of the entire Sales &Marketing Division, monitor and control the expenses and ensure that there is no substantial overrun of costs. 全面管理市场销售部门预算，监控费用支出，确保无重大成本超支。 11. Works collaboratively with available sales channels, i.e. Property Sales, Regional Sales Offices and Corporate Teams to ensure sales efforts are coordinated, complementary and not duplicative. 与各销售渠道（如酒店直销、区域销售办公室及集团团队）协同合作，确保销售活动形成互补、避免重复。 12. Continuously focuses on improving Guest Engagement to create customer loyalty and increase market share. 持续聚焦宾客互动体验提升，构建客户忠诚度并扩大市场份额。 Talent Profile 能力&技能需求： 1. Language proficiency: fluent in Mandarin and English (both written and oral) 语言能力：流利的普通话和英语（书面与口语） 2. Must possess excellent organizational and planning skills 必须具备卓越的组织与规划能力 3. Strong knowledge and understanding of current domestic and global travel trends 深刻了解并掌握国内外旅游市场的最新趋势 4. Self-motivated with a positive and professional approach to leading a team 自我驱动力强，能以积极和专业的态度领导团队 5. Ability to do financial planning and expense management 具备财务规划与费用管理能力 6. Ability to multitask and deliver under pressure 具备多任务处理能力，并能在压力下完成工作 7. Good team player 优秀的团队合作精神 8. Ability to prioritize, follow up and be well organized with good attention to details 能够确定工作优先级、有效跟进，并保持条理清晰、注重细节