The Role 岗位职责： Planning, execution and optimize thedigital marketing campaign on time basis to increase the brand and hotelawareness through digital channel and achieve the goal of each digitalchannels; 策划、执行、优化数字营销活动，通过数字渠道提高品牌和酒店知名度，实现各数字渠道的目标。  Develop the new digital channel toincrease the revenue from potential target market; 开发新的数字渠道，以增加来自潜在目标市场的收入。 Leverage digital marketing initiatives toempower the digital channels to achieve the goal; 利用数字营销举措，授权数字渠道来实现目标。 Work closely with revenue and marketingteam to optimize the digital channel performance. 与收益和市场团队密切合作，优化数字渠道表现。 Closely work with Capella Hotel Groupdigital distribution and online marketing to support the brand campaign localexecution. 与嘉佩乐集团数字分销及线上营销部门保持紧密联系，积极回应与支持集团线上营销战役。 Maintain good business relationship withall producers. 同客户保持良好的商业关系。 Conduct sales campaign by direct sales call/ visits/mailing for OTA business from all digital sources for bookings andleads. 对线上旅行社和其他数字销售渠道通过电话销售、访问、邮寄开展销售活动。 Ensure all incoming correspondence andtelephone enquiries are handled with efficiency and great care to build up apleasant working relationship. 保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 Keep clients advised of latest informationregarding hotel’s development. 记录客户对于酒店发展的建议和更新的信息。 Assist in conduct training to new staff. 协助新员工的培训工作。 To know clearly the hotel objectives andsales target set for his/her area of responsibilities breakdown into weekly,monthly and yearly target set forth in the sales plan. 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 Constant customer contact directed towardsexisting customers and potential customers. 同时与现有客户和潜在客户保持经常联系。 To conduct daily sales visit to assignedaccounts to solicit business for the hotel for bathrooms and food &beverage through effective client account management. 安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。 Identifies and handles sales leadseffectively and efficiently. 快捷高效地处理业务。 Conduct active distribution of productinformation and create awareness in the market and business segment orresponsibility. 积极宣传酒店产品。 To provide after-sales service inparticular to ensure all guest complaints are taken seriously and discussedwith respective department when necessary. 提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。 Interact and attend to guest request,concerns and feedback in a professional manner. 以专业的方式与客人互动，关注他们的需求及反馈。 To answer and respond promptly to allcorrespondence and inquiry from customer and prospect within the time limit setaccording to policy & procedure. 按政策在规定时间内迅速回复客人要求。 Entertain to build rapport with potentialcustomers and to obtain future leads for the Hotel. 保持与潜在客户的联系沟通以期将来使其成为酒店真正的客户。 Maintain good relationship with allclients. 与所有客户保持良好关系。 Provide guests with the most accurate andup to date information at all times. 向客人提供精确更新的信息。 Maintain goo Dinter communication and goodworking relations with all departments and all external contacts. 与酒店各部门员工及所有客户保持良好的相互沟通和合作关系。 Monitors and reports on market andcompetition within own market segment. 根据各自管辖区域撰写市场及竞争者情况报告。 To upkeep of updated record of all salesactivities for each accounts (including updated database, production tracking,trends and movement of each accounts). 确保所有客户信息的时时更新，包括数据信息的更新，产品跟踪，客户动向。 To develop and maintain a proper databasefor assigned accounts on a daily basis. 对指定客户的数据信息做到每日更新。 To prepare and submit weekly and monthlyreports required to be submitted to the S&M Manager. 向市场销售部经理提交每周和每月报告。 To participate in“revenue” monthly reviewwith S&M Manager. 与市场销售部经理一起参加每月收益回顾。 Participate in daily, weekly and monthlysales meeting to update S&M Manager on the activities of each accounts andmarket trends 参加销售例会，就客户动向及市场走势市场与市场销售部经理进行沟通，及时更新。 Abides by both the hotel and corporatepolicies and procedures. 遵守酒店及集团的政策和程序。 Analyses, evaluates and improves personalperformance on a continual basis. 对个人表现进行时时分析，评估和改进。 Carries out other tasks as directed bysupervisor. 完成其他交予的工作。 Talent Profile 能力&技能需求： Bachelor's degree in Business Administration,Marketing, Hotel and Restaurant Management, or related major. 学士学位，工商管理、市场营销、酒店和餐厅管理或相关专业。 3 years’ experience in the sales andmarketing or related. 3年以上销售和市场营销或相关专业工作经验。 Solid knowledge on digital channelsregarding to content distribution, mechanism of each digital platform and OTA; 具备关于数字渠道的内容分发、各数字平台的运营机制的专业知识。 Excellent spoken and written communicationskills in both English and Mandarin are a must. 必须具有良好的中英文交流及写作能力。 Ability to work independently and longhours. 能独立并长时间的工作。 Ability to prioritize, follow up and bewell organized with good attention to details. 有优先考虑问题的能力，跟进和组织能力，注重细节。 Good ability of communication, coordinationand dealing with emergency and pressure. 具有良好的沟通、协调和应对紧急情况、应对压力的能力。 Sales background is preferred. 销售工作背景者优先考虑。

The Role 岗位职责： Plan,implement and monitor the PR segments in the annual Revenue Plan, with actionplans and relevant updating throughout the year where needed. 依据年度收益计划和行动计划，制定、实施和监督公共关系。 Plan, conceptualise and execute allaspects of marketing campaigns, including advertising, promotions,communications and CRM, tailoring each plan according to target markets. 计划、创意并执行所有市场活动，包括广告、推广、沟通和客户关系维护，依据目标市场制定专属的计划。 Handle all areas in Marcoms, including media planning, media relations/promotions, communications, copy writing and collateral production. 处理市场传媒的所有领域，包括媒体计划、媒体关系\推广，沟通，版权和宣传品。 Liaise with regional office on business development and marcoms projects. 向区域办公室汇报业务发展和市场传媒的项目。 Submit monthly report to Corporate Office,Guidance Team and owner. 向集团办公室、管理层以及业主发送月度报告。 Manage and develop the Marcoms team in aprofessional and brand-adhering manner, aiming for the highest possible level through detailed performance reviews, coaching and training. 按品牌要求专业地管理和发展市场传讯的团队，以达到高标准的表现，提供辅导和培训。 Ensure timely production of relevantcollaterals and marketing materials. 确保相关宣传品和市场材料按时到位。 Work with operations department inensuring all print materials used for operational purposes are prepared in timeand according to corporate guidelines as well as hotel’s image/style. 与运营部门合作确保所有打印材料依照运营需求及时制作，并符合集团标准和酒店形象/风格。 Handle all areas pertaining to marcoms inall social media channels, and all relevant brand or property websites, from creation and addition to changes and updates. 维护全部社交媒体以及酒店官方推广平台信息。 Initiate hotel promotions with Sales and F&B via emailer to various databases, including local database for eventsand in-house promotional purposes. 将销售和餐饮推广通过邮件发送给各种数据库，包括当地活动的数据库以及住店推广。 Seek promotional opportunities with creditcard companies, banks, airlines and others, on the property level, as directed by DOSM. 在市场销售总监的指导下与信用卡公司、银行、航空公司和其他公司寻找推广机会。 Ensure that all PR related systems are keptup to date with accurate information and all standards are complied fully. 确保所有公共关系的系统都准确更新到位并保持所有标准。 Drive PR and media strategies and plans,also working closely with PR agencies throughout the world. 推动市场和媒体战略计划，与各地公关公司紧密合作。 Plan, organize and manage PR events insource markets as directed by DOSM. 在市场销售总监的指导下计划、组织和管理公关活动。 Maintain media relations via regular pressreleases and press calls to key feeder markets. 定期与媒体沟通以保持良好关系。 Handle all professional, in-house, media andtravel agent photography and filming. 处理所有专业的在店媒体和旅行社拍摄活动。 Serve locally as the PR spokesperson for thehotel, and attend local community and industry functions as a rep of the hotel when needed. 作为酒店当地的公关发言人，代表酒店参加社区和行业的活动。 Work with local community organizations and charities and is helpful to maintain the hotel’s image as a community supporter. 与社区机构和文化机构保持合作。 To ensure that all content on social mediaand other digital and print platforms is following CHG and PATINA brand standards and is at all times in full compliance with governmental content restrictions under applicable laws, ordinances, codes and regulations. The employee is required at all times to act in accordance with established approval processes and the hotel reserves the right to impose disciplinary action including but not limited to termination of employment. The hotel with holds any liability in case established procedures are violated. 确保社交媒体、线上平台及印刷制品上面的内容均符合嘉佩乐酒店集团及柏典品牌标准，并且总是遵循政府对内容限制做出的适用法律、条例、法规和规章。员工必须严格遵守酒店及集团的审批流程，酒店保留对违反此条规定的员工进行纪律处分的权利，处分包括但不限于解除劳动关系。如员工违反该政策和流程从而造成严重后果的，由员工本人负责。 Talent Profile 能力&技能需求： University Graduate. 大学本科毕业。 Minimum 5 years of experience in similar capacity with international chain hotels. 具有至少5年国际连锁酒店的相关经验。 Leadership skills and knowledge of all tasks within the area of responsibility. 在负责领域拥有领导能力和所有相关知识。 Knowledge in e-commerce, mass communication, creative graphic design, innovative copy writing, and editing. 熟悉电子商务，大众沟通、图像设计、版权和编辑。 Knowledge of local & international market. 了解本地和国际市场。 Good calligraphic skill. 出色的书写技能。 Excellent written and spoken Chinese and English. 熟练的中英文口语和书写能力。 Good interpersonal & communicative skills. 出色的人际交往和沟通能力。 Ability to work under pressure independently and as a team. 有独立工作和团队合作的能力和有抗压能力。

The Role 岗位职责： 1. Direct and supervise the preparation and production of all dishes and ensure that they are in compliance with the prescribed recipes and specifications. Undertake regular checks on the preparation, taste, quality and quantity of all food items and advise supervisor for any improvement when necessary. 2.Direct and supervise the preparation and production of all dishes and ensure that they are in compliance with the prescribed recipes and specifications. Undertake regular checks on the quality of all food items and recommended improvement when necessary. 3. Understand the basic philosophy of the company. Implement and energize the company philosophy in his daily work. 4.Determine the required mise-en-place ineach section and check the store requisitions. Sign off on prepared requisitionsby subordinates for approval by Executive Chef. 5.Prepare sample tasting for management ifand when required. 6.Review the sale of dishes. Suggest changes to the menu items according to customer’s specialdemand and the availability of seasonal ingredients for supervisor’s approval. 7.Monitor the proper handling and storage of all produce so as to keep spoilage to a minimum. 8.Inspect and ensure that all operatingequipment is maintained in good working conditions and raise repair andmaintenance request when necessary. 9.Ensure that the work stations are cleanand sanitized and the proper safety procedures are observed by cooks at alltimes. 10.Ensure adequate staffing for functionsto ensure smooth operations. Approve weekly staff rosters prepared bysubordinates and advice supervisor on recruitment and promotion of subordinates when appropriate. 11.Take ownership and accountability forthe profitability of his outlet. 12.Prepare recipes of new items for costingand verify cost analysis of each dish. 13.Prepare monthly duty roster and managePublic Holiday and Annual Leave. 14.Prepare daily market list after receiving the requisition orders from each section of the kitchen. 15.Supervise the monthly stock taking activities. 16.Liaise with the Stewarding section (oroutsourced company) to arrange schedule of cleaning, Pest control and training. 17.Set up with the help of the hygiene company the form and sheet of hygiene and temperature control. 18.Assistsupervisor in preparing operatingbudgets. 19.MaintainH.A.C.C.P program whereimplemented. 20.Prepare the framework of training programs for all subordinates and review the progress and schedule 21.Perform any other related duties as andwhen assigned by supervisor. Talent Profile 能力&技能需求： Any combination of education and experience equivalent to graduation from high school or any other combination ofeducation, training or experience that provides the required knowledge, skillsand abilities. High School diploma required. College degree preferred Working experience in the same position ispreferred Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepareofficial memorandum and correspondence as well asprovide clear and meaningful instructions, guidance and counseling to allemployees. Basic mathematical skills in order toperform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system. Ability to stand, walk and/or sit and continuously perform essential job functions for an eight-plus hour shift. Visual ability to observe employees in theworkplace, analyze operations and detect situations of concern with regard toareas such as employee performance, grooming, training, policy adherence and morale. Ability to think logically and make decisions. Ability to effectively deal with internaland external customers and staff, some of whom will require high levels ofpatience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Hearing and visual ability to observe anddetect signs of emergency situations.

The Role 岗位职责: Fill objectives set for the bar, assist in develop the marketing strategy. 完成为酒吧设定的各项目标，协助制定营销策略。 Responsible for attaining the revenue targets set out by the Restaurant Director. 负责达成餐饮总监设定的收入目标。 Be responsible for the creation and maintenance of the wine, beverage and cocktail lists for the restaurant and bar.   负责创作并维护餐厅与酒吧的葡萄酒、饮料及鸡尾酒酒单。 Sourcing of cigars and hard to locate liquors. Working with the purchasing department to acquire licences or products. 负责采购雪茄及稀缺酒款，并与采购部门协作获取相关许可证或产品。 Monitoring and maintaining of above.  对上述内容进行监控与维护。 To be responsible for the day-to-day running of the bar, ensuring that wine and beverage coverage is maintained at all times. 负责酒吧的日常运营，确保酒水服务全天候正常覆盖。 Minimize wastage and increase profits through tight control and stocktaking all beverage items (hard and soft) on a regular and frequent basis. 通过严格管控及定期频繁盘点所有酒水饮品（含酒精与无酒精），减少浪费，提升利润。 To tightly regulate the physical cash flow of the bar area ensuring that correct procedures and policies are being adhered to by all bar and wine waiters and tenders, implementing security steps to prevent the misuse and/or pilfering of monies and/or goods. 严格监管酒吧区域的现金流动，确保所有酒吧侍应生与收银员遵守正确的流程与政策，并实施安保措施以防止资金和/或物品的滥用和/或盗窃。 To provide a service to clients of the highest standard as are set by the Companies  standards and to ensure that the brigade do likewise. 按照公司既定标准为客户提供高水准的服务，并确保团队成员依规执行。 Keep abreast and up to date on information in the marketplace, competition. 持续关注市场动态与竞争对手信息，保持信息灵通。 Succession planning. 进行人才梯队规划。 Talent Profile 能力&技能需求： 2 year experience as a bartender. 两年以上调酒师经验。 Ability to satisfactorily communicate in English with guests, management and co- workers to their understanding. 具有英语与客人交流使其满意的能力，与同事之间相处和睦融洽。 Ability to provide legible communication. 具有良好的沟通，清晰的交流能力。 Ability to compute basic mathematical calculations. 具有基本的数学计算能力。 Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time. 拥有良好的组织能力，保持全神贯注，在任何时间能思路清晰的向客人提供服务。 Ability to suggestively sell restaurant menu items, beverages and wines. 能够为客人提出建议推荐菜单上的品项，酒水以及葡萄酒。 Ability to access and input information into POS system. 能够熟练掌握零售点单系统，输入信息无误。 Ability to maintain good coordination and timing while serving orders quickly. 拥有良好的协调能力当为客人点单时候可以做到迅速快捷。 Ability to exert physical effort in transporting food and beverage guests. 具有良好健康的身体去运送给客人食物和酒水。 Ability to endure abundant physical movements throughout the work. 拥有持久耐力的物理工作能力。 Ability to perform job functions with minimal supervision. 履行工作职能与督导能力。 Ability to work cohesively with co-workers as part of a team. 能够凝聚团队，团结友好。

The Role 岗位职责： Implement Standards operational procedures to suit the concept and regulate the service. 制定适合餐厅的服务流程和标准。 Ensure all the staff have a thoroughproduct knowledge by means of regular colleague training sessions  and tests. 确保所有员工菜品知识的培训与测试。 Conduct regular strategy update meetings.  制定运营战略，更新会议。         Handle customer complaints efficiently andreply promptly 能高效礼貌的回复或者处理投诉。 Monitor guest feedbacks and make actionplan 收集客人的反馈制定处理计划。 Oversee service sequence and ensure the guest experience is smooth. 督促员工按照服务流程为客人提供服务，确保客人的用餐体验。 Protect the health, safety and well-beingof guests and colleagues.   保证所有用餐客人和员工的人身安全与安全 。 Adhere to any reasonable request or changeto working time or area, within the parameters set out by company standards. 能随机应变处理客人的合理需求。   Comply with company grooming standards. 遵守公司的仪容仪表。 Split and delegate tasks betweensupervisors and restaurant team members. 区分主管与其他员工的工作职责。 Maintain high level of communication withcolleague. 与员工保持高效的沟通。 Promote a motivated and high performingteam committed to delivering high standards 建立一个积极主动，能完成高标准服务的团队。 Attend daily and weekly operation meetings. 参加周或者月度的运营会议。 Attend key briefings and training sessions,take notes, follow up and action in atimely manner. 及时并加以跟进参加重要会议，培训，做好笔记。 Liaise with chef on menu creation. 与主厨和经理合作菜单。 Share guest feedbacks with the chef andliaise on action plan. 向主厨分享客人反馈并处理。 Runsales competitions and incentives topush and maximize the sales. 开展销售竞赛和提成，促进销售。 Deliver the appropriate tools to the team:products description (food and beverage) 向员工提供合理的培训：菜品描述（食品与饮料）。 Implement and follow up the update of awelcome kit to new colleagues. 完成和跟进随时更新新员工入职资料。 Ensure each shift is reviewed andhandovers/briefings are carried out. 确保每个班次人员到岗和交接班，主持例会。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是豪华品牌的酒店)。 Have professional training in hospitalityindustry. 有过专业化的训练。 Able to communicate in Mandarin or Englishfluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Command organization system in our department,knowledge how to make or motivate people work, cooperate with other departments. 能够指挥本部门的组织系统，知人善任，调动下级的积极性，协调与其他部门的关系。

The Role 岗位职责： Implement Standards operational proceduresto suit the concept and regulate the service. 制定适合餐厅的服务流程和标准。 Ensure all the staff have a thoroughproduct knowledge by means of regular colleague training sessions  andtests. 确保所有员工菜品知识的培训与测试。 Conduct regular strategy updatemeetings.  制定运营战略，更新会议   。      Handle customer complaints efficiently andreply promptly. 能高效礼貌的回复或者处理投诉。 Monitor guest feedbacks and make actionplan. 收集客人的反馈制定处理计划。 Oversee service sequence and ensure theguest experience is smooth. 督促员工按照服务流程为客人提供服务，确保客人的用餐体验。 Protect the health, safety and well-beingof guests and colleagues.   保证所有用餐客人和员工的人身安全与安全 。 Adhere to any reasonable request or changeto working time or area, within the parameters set out by company standards. 能随机应变处理客人的合理需求。   Comply with company grooming standards. 遵守公司的仪容仪表。 Split and delegate tasks betweensupervisors and restaurant team members. 区分主管与其他员工的工作职责。 Maintain high level of communication withcolleague. 与员工保持高效的沟通。 Promote a motivated and high performingteam committed to delivering high standards. 建立一个积极主动，能完成高标准服务的团队。 Attend daily and weekly operation meetings. 参加周或者月度的运营会议。 Attend key briefings and training sessions,take notes, follow up and action in atimely manner. 及时并加以跟进参加重要会议，培训，做好笔记。 Liaise with chef on menu creation. 与主厨和经理合作菜单。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是豪华品牌的酒店)。 Have professional training in hospitalityindustry. 有过专业化的训练。 Able to communicate in Mandarin or Englishfluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Command organization system in our department,knowledge how to make or motivate people work, cooperate with other departments. 能够指挥本部门的组织系统，知人善任，调动下级的积极性，协调与其他部门的关系。

The Role 岗位职责： Responsible for the overall work ofthesecurity, the GM in charge of work. 负责保安部的全面工作，向总经理汇报。 Responsible for personnel assignment, set-upof post and management of the selection, recruitment, incentives, dismissal insecurity department. 负责本部门内的人员调配，岗位机构设置和本部门内的选拔、聘用、奖惩、辞退等管理工作 To develop various positions workflow andwork rules for the security department to customize the standard completion ofthe work. 制定各岗位的工作流程和工作细则为保安部更好的完成各项工作定制标准。 To lead all the staff of the Security toregularly conduct fireproofing and emergency response to a variety of drills toensure that security staff can readily dispatched. 带领保安部全体员工定期进行消防及针对各种突发情况的演练，保证保安员能随时出动 To implement the "new Regulations ofFire" issued by the State Council and to help organize the implementationof the Fire Safety Commission issued the mandatory work. 贯彻执行国务院颁发的《新消防条例》，协助组织实施消防安全委员会下达的各项指令性工作。 In the event of fire, to rush to the sceneto assist commander in chief. 在发生火情的情况下，迅速赶到现场，协助总指挥工作。 To organize regular fire drills, to assistin the organization of all the staff to learn the hotel fire commonsense andfire training. 组织安排定期防火演习，协助组织酒店所有员工学习消防常识和进行消防训练。 To regularly keep contact with projectmaintenance, inspect the company's fire-fighting equipment, and put forwardmaintenance and replacement; if discovering abnormal or unforeseen circumstances,to in time report to authorities. 定期与工程维修联系，对公司内部的消防器材进行检查，提出维修、更换意见；发现或预见不正常的情况，应及时向上级报告； Security manager is responsible for thetraining of knowledge and skills to improve security guards professionalknowledge, and their quality, coordination, overall image. 负责保安员的业务知识和上岗技能培训，使保安员业务知识、自身素质、协调能力、整体形象不断得到提高； To implement security principles, policiesand relevant laws and regulations, and establish and improve the securitysystem, supervise and check the implementation situation of the securitysystem. 贯彻执行安全保卫工作的方针，政策和有关法律、法规、建立并健全各项安全保卫制度，督促和检查各项安全制度的执行落实情况。 According to the security work of preventionpolicies, to carry out the four anti-(fire, theft, explosion, and injuryprevention safety) as the center of security and legal education in hotel. 根据“预防为主”的安全保卫工作方针，在酒店内开展以四防（防火、防盗、防爆、防治安伤害事故）为中心的安全教育和法制教育。 To strengthen internal public securitymanagement, timely know  internalideological of hotel staff and personnel changes in the trend, establish a soundinternal security management regulations, establish staff defense system,establish staff files, exclude all unsafe factors. 根据“预防为主”的安全保卫工作方针，在酒店内开展以四防（防火、防盗、防爆、防治安伤害事故）为中心的安全教育和法制教育。 To implement the "who's in charge andwho is responsible" principle, implement safety responsibility system,assists departments to put security responsibilities including management of thedepartments work. 加强内部治安保卫管理，及时掌握酒店内部人员的思想动态及人员变动趋势，建立健全内部治安管理规章制度，建立员工保卫制度，建立员工档案，排查一切不利于安全的因素。 To focus on hotel key position, strengthensecurity management, precise precautions measures, strengthen inspections andthe regional security control work, prevent and control all types of cases,regularly organize safety inspections and look for the factorsof insecurity anddiscover vulnerability timely, rationalize opinions onreformation and formulatecorresponding measures. 贯彻“谁主管、谁负责”的原则，落实安全责任制，协助各部门把安全职责列入各部门管理工作当中。 Regularly to report to the Commission onFire Safety work with the Fire Rescue Detachment or Squadron to maintain goodrelations, Coordination with the public security organs, and national securityorgans and other law enforcement agencies on criminal acts and to conductinvestigation and evidence collection work.For hotel security and fire are notstrict and perfect, to have the right to the general manager, and improve itgradually. 定期向消防安全委员会汇报工作并与消防救援支队或大队保持良好关系。配合公安机关，国家安全机关以及其他执法机关对违法犯罪行为，进行调查取证的工作。对酒店治安保卫、消防等不够严密和完善的方面，有权向总经理建议，使其逐步完善。 Talent Profile 能力&技能需求： With a college education or higher. 具有大专以上学历。 Not less than 10 years hotel relatedworkingexperience. 不少于10年酒店相关工作经验。 Familiar with the Constitution, the CriminalCode, Fire Code, Civil Code, Foreigners Management Ordinance, the securityadministration punishment and other relevant laws and provisions of relevantlegislation; familiar with the knowledge of safety, security, confidentiality,the detection in tourism enterprises; knowing firefighting service, principle,performance and usage of firefighting equipment and facility, and basicknowledge of financial management. 熟悉宪法、刑法、消防法、民法，外国人管理条例、治安管理处罚条例等有关法律条文和有关法规；熟悉旅游企业安全、保卫、保密、侦破等有关知识；懂得消防业务，了解各种消防设备、器材的原理、性能和使用方法，了解财务管理基本知识。 With the organizational ability; having astrong sense of understanding and judgment; with the ability of handlingunexpected events; with the expression ability in language and words; with theability of common communication with customers in English. 有一定组织能力；有较强的理解判断力；具有较强处理突发   事件能力；有一定的语言文字表达能力；能用英语同客人就有关问题进行一般对话。

The Role 岗位职责： 1.Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.  2.Maintains a positive cost management index for kitchen and restaurant operations.  Utilizes budgets to understand financial objectives.  3.Manages the Food and Beverage departments (not catering sales).  Supervises and manages employees. Manages all day-to-day operations.Understands employee positions well enough to perform duties in employees'absence. 4.Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making;demonstrates honesty/integrity; leads by example.  5.Oversees all culinary, restaurant, beverage and room serviceoperations.  6.Creates and nurtures a property environment that emphasizes motivation,empowerment, teamwork, continuous improvement and a passion for providing service.  7.Provides excellent customer service to all employees.  8.Responds quickly and proactively to employee's concerns. Provides alearning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members.  9.Encourages and builds mutual trust, respect, and cooperation among teammembers. Ensures and maintains the productivity level of employees.  10.Develops specific goals and plans to prioritize, organize, and accomplish your work.  11.Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient andeffective.  12.Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.  13.Provides excellent customer service.  14.Responds quickly and proactively to guest's concerns.  Understands the brand's service culture.  15.Ensures that all employees, team leaders and managers understand the brand's service culture.  16.Sets service expectations for all guests internally and externally.  Talent Profile 能力&技能需求： bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4years’ experience in food and beverage, culinary, or related professional area. Experience and exposure in sales/marketing environment. Hospitality qualification or work experience preferred. Ability to identify needs with the twin acts of probing and listening. Strength of character coupled with determination and self-discipline High level of self-confidence, enthusiasm and initiative.  Fine art of communication excellence. Ability to deal with different types ofpeople. Effective use of psychology. The Role 岗位职责： 1.Plan and direct the functions ofadministration and planning of the culinary Department to meet the daily needsof the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beveragesub-departments, e.g. restaurants, banquets, pastry, steward, room service,etc. 2. Develop, implement and monitor schedules for the operation of all restaurants and kitchens to achieve aprofitable result. 3.Participate with the Food and Beverage Director and Restaurant Sous chefs in the creation of attractive and merchandising menus designed to attract a predetermined customer market. 4.Implement effective control of food,beverage and labor costs among all sub-departments. 5.Assist the area managers in establishing and achieving predetermined profit objectives and desired standards of qualityfood, service, cleanliness, merchandising and promotion. 6.Regularly review and evaluate the degreeof customer acceptance of the individual restaurant and banquet menus, to recommend to management new operating and marketing policies whenever decliningor constant sales imply dissatisfaction by the customers, a material change inthe makeup or the customer market, or a change in the competitive environment. 7.Develop (with the aid of sub-departmentheads) operating tools necessary and incidental to modern management principles, e.g. budgeting, forecasting purchase specifications, recipes,portion specifications, menu abstracts, food production control, jobdescriptions, etc. 8.Continuously evaluate the performance andencourage improvement of the personnel in the culinary department.  Planand administer a training and development program within the department, whichwill provide well-trained employees at all levels and permit advancement forthose persons qualified and interested in career development. 9. Maintain H.A.C.C.P program whereimplemented. 10.Prepare the framework of training programs for all subordinates and review the progress and schedule. Talent Profile 能力&技能需求： Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skillsand abilities. High School diploma required. College degree preferred Working experience in the same position is preferred. Ability to read, listen and communicate effectively in English both verballyand in writing in order to prepare official memorandum and correspondence as well as provide clear and meaningful instructions, guidance and counseling toall employees. Basic mathematical skills in order to perform moderately complex calculations for salary and benefit administration and to forecast departmental expensesusing a calculator and/or moderately complex computer system. Ability to stand, walk and/or sit and continuously perform essential job functions for an eight-plus hour shift. Visual ability to observe employees in the workplace, analyze operations anddetect situations of concern with regard to areas such as employee performance,grooming, training, policy adherence and morale. Ability to think logically and make decisions. Ability to effectively deal with internal and external customers and staff,some of whom will require high levels of patience, tact and diplomacy todiffuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verballyand in writing. Hearing and visual ability to observe and detect signs of emergency situations.

1.Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.  2.Maintains a positive cost management index for kitchen and restaurant operations.  Utilizes budgets to understand financial objectives.  3.Manages the Food and Beverage departments (not catering sales).  Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. 4.Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.  5.Oversees all culinary, restaurant, beverage and room service operations.  6.Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.  7.Provides excellent customer service to all employees.  8.Responds quickly and proactively to employee's concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members.  9.Encourages and builds mutual trust, respect, and cooperation among team members. Ensures and maintains the productivity level of employees.  10.Develops specific goals and plans to prioritize, organize, and accomplish your work.  11.Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.  12.Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.  13.Provides excellent customer service.  14.Responds quickly and proactively to guest's concerns.  Understands the brand's service culture.  15.Ensures that all employees, team leaders and managers understand the brand's service culture.  16.Sets service expectations for all guests internally and externally.  Talent Profile 能力&技能需求： bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years’ experience in food and beverage, culinary, or related professional area. Experience and exposure in sales/marketing environment. Hospitality qualification or work experience preferred. Ability to identify needs with the twin acts of probing and listening. Strength of character coupled with determination and self-discipline High level of self-confidence, enthusiasm and initiative.  Fine art of communication excellence. Ability to deal with different types of people. Effective use of psychology.

The Role 岗位职责： Have the rooms status, the information ofguests  and any other things. 掌握酒店客房状态，客人情况及其它相关信息。 Checking the employee’s  grooming , behaviorand attendance. 检查员工仪表仪容，行为规范及到岗情况。 Making annual budget and manage department P&L. 制定部门年度预算，合理管控部门损益表。 Ability to lead, motivate and develop ateam of individuals.  领导，激发和发展团队的能力。 Checking  sanitation and hygiene and service in all working area. 检查监督各工作区域的清洁卫生和服务质量。 Responsible for the  equipment’scorrective maintenance and update. 负责本部门所有机器设备的维护保养与更新。 Snap Checking the guest’s room, empty roomand  repair room. 每天抽查重要客人的房间、空房及维修房。 Checking the training of Sub-sector. 督导检查各分部的培训。 Solving the guests ‘complaints. 处理客人投诉。 Knowledge fire protection system ,thelocation of equipment and using method. 熟悉部门内各方位的消防系统开关、设施的位置及使用方法。 Finish other works assigned byleaders.  完成上级安排的其它各项工作。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands) 拥有酒店工作经验(特别是豪华品牌的酒店)。 Have professional training in hospitalityindustry. 有过专业化的训练。 Able to communicate in Mandarin or Englishfluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Command organization system in our department,knowledge how to make or motivate people work, cooperate with other departments. 能够指挥本部门的组织系统，知人善任，调动下级的积极性，协调与其他部门的关系。

The Role 岗位职责： Ability to perform job functions withattention to detail, speed andaccuracy. Ability to prioritize, organize andfollow through. Ability to be a clear thinker, remain calm and resolve problemsusing good judgment. Ability to work well under pressure of meetingproduction schedules and timelines for guests' food orders.  能够以注重细节、讲求速度且准确无误的方式完成工作职能,具备优先级排序、工作组织与持续跟进的能力,能够保持思维清晰、处事冷静，并运用良好判断力解决问题,能够在满足生产进度和客人点餐时间要求的压力下有效工作。 Ability to maintain good coordination.Ability to transport cases of received goods to the workstation; pots and pansof food from storage/prep areas to the serving line. Ability to work minimum an8-hour shift in hot, noisy and sometimes close conditions. Ability to work withall products and ingredients involved. 能够保持良好的协调能力,能够将到货整箱货物运送至工作站，将食品锅具从仓储/准备区运送至出餐线,能在高温、嘈杂及有时局促的环境中完成至少8小时轮班工作,能够熟练处理所有相关产品和食材。 Ability to use all senses to ensure qualitystandards are met. Ability to differentiate dates. Ability to operate,clean and maintain all equipment required in jobfunctions.Ability to comprehendand follow recipes. Ability to expand and condense recipes. Ability to performjob functions with minimal supervision. Ability to work cohesively with co-workers as part of ateam. 能运用全部感官确保符合质量标准,具备日期辨识能力,能够操作、清洁及维护工作职能所需的所有设备,能够准确理解并遵循食谱,掌握食谱扩量与缩量技巧,能够在最小监督下独立完成工作职能,具备团队协作意识，与同事和谐共事。 Maintain and strictly abide by statesanitation/health regulations and hotel requirements. Maintain completeknowledge of correct maintenance and use of equipment; use equipment and toolsonly as intended, properly and safely. Maintain complete knowledge of andcomply with all departmental/hotel policies and procedures. Meet with Executive Sous Chef to reviewassignments, anticipated business levels, changes and other informationpertinent to the job performance. 严格遵守国家卫生/健康法规及酒店要求,全面掌握设备的正确维护与使用方法；按规定方式安全操作设备工具,熟练掌握并遵守所有部门/酒店政策与流程,与行政副主厨沟通工作任务、预期业务量、变更信息等与工作表现相关事宜。 Review status of work and follow-up actionsrequired with the section chefs before leaving. Successful completion of the Capella Hotel Grouptraining/certification process. 顺利完成嘉佩乐酒店集团培训/认证流程。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是豪华品牌的酒店)。 Have professional training in hospitalityindustry. 有过专业化的训练。 Able to communicate in Mandarin or Englishfluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Command organization system in our department,knowledge how to make or motivate people work, cooperate with other departments. 能够指挥本部门的组织系统，知人善任，调动下级的积极性，协调与其他部门的关系。

The Role 岗位职责： 深入了解业务，对平台酒店大数据进行分析，寻找潜在的收益机会，并实现新增收益。 Gain an in-depth understanding of the business, analyze platform hotel big data, and identify potential revenue opportunities to achieve new revenue streams. 负责监测、分析、挖掘平台经营和销售业务数据，并定期形成分析报告，帮助决策层及时准确了解经营状况。 Be responsible for monitoring, analyzing, and mining platform operation and sales business data, and regularly producing analytical reports to help decision-makers accurately and promptly understand operational conditions. 对数据进行监控、分析，建立日常监控和预警机制，提供决策支持。 Monitor and analyze data, establish daily monitoring and early warning mechanisms, and provide decision support. 负责外部信息采集，熟悉各项目上下游产业，就行业发展趋势、竞争对手进行分析研究，为公司经营决策提供参考。 Be responsible for external information collection, familiarize with upstream and downstream industries of various projects, and conduct analysis and research on industry development trends and competitors to provide references for the company’s operational decisions. 基于对用户数据的分析及用户行为的深入理解，结合业务，建立数据挖掘、优化线上的价格和促销以及相关收益产品。 Based on the analysis of user data and an in-depth understanding of user behavior, integrate business insights to establish data mining models, optimize online pricing and promotions, and develop related revenue products. 负责平台酒店各项目产品的收益风险管理，保证收益。 Be responsible for revenue risk management of platform hotel projects to ensure maximum revenue. Talent Profile 能力&技能需求： More than 5 years of experience in data analysis/revenue management, with preference for OTA industry and star-rated hotel project experience; 5年以上数据分析/收益管理工作经验，OTA 行业及高星酒店项目经验优先； Excellent oral and written English communication skills, with the ability to use English as a working language; 英语口语及书面表达能力优秀，英语可作为工作语言； Strong business analysis capabilities, proficient in data mining and business analysis knowledge, and skilled in various data analysis tools; 具备较强的经营分析能力，熟练掌握数据挖掘与经营分析的相关知识，精通多种数据分析工具； Strong statistical analysis skills, communication skills, and problem-solving abilities. 具备较强的统计分析能力、沟通能力、分析与解决问题的能力。

【岗位职责】 1、负责酒店布草的收发、清点、登记及管理工作，确保数量准确无误 2、定期检查布草质量，及时上报破损、污渍等异常情况 3、按照标准流程进行布草分类、折叠、打包及储存 4、配合完成布草交接工作，做好相关记录 5、维护布草间整洁有序，确保符合卫生及安全标准 6、协助制定并执行布草管理制度，优化工作流程 【岗位要求】 1、初中及以上学历，1年以上酒店布草管理或相关工作经验 2、熟悉酒店布草种类、规格及保养要求 3、具备较强的责任心和细致耐心，能准确清点各类布草 4、身体健康，能适应重复性体力工作 5、具备基本的数字统计能力和记录能力 6、有团队合作意识，服从工作安排

【岗位职责】 1、酒店各部门员工的考勤管理工作； 2、对普通员工的工资调整和审核； 3、每月员工工资表及日常员工离职工资表的制作和统计； 4、协助对员工奖惩的审核； 5、员工社保工作和办理员工团体保险及劳动保险加退保及变更手续等具体工作的经办； 6、填报工资报表,并报上级审核； 7、监督、检查人事档案, 以及劳动合同的管理工作。 【岗位要求】 1、中专以上学历，有相同岗位工作经验； 2、能熟练操作计算机； 3、熟悉劳动法、税法、劳动保护和社会保险、劳动工资、福利等政策、法规； 4、掌握劳动经济学、财务会计及统计等专门知识。

岗位职责 ： 1、熟悉治安、消防业务知识； 2、严格查证，谨防闲杂人员混入酒店； 3、做好外来车辆登记工作； 4、阻止员工及客人擅自携带危险物品进入酒店； 5、写好值班记录，认真做好交接班工作 6、维护大堂秩序，保持大堂幽雅文明环境； 7、礼貌回答客人的询问，指点引路，搀扶老弱病残； 8、掌握酒店一般客情，重要会议、宴请等活动情况，加强对相关区域的巡逻； 9、检查各部门安全管理工作的落实情况； 10、熟悉酒店所有应急程序，熟悉各楼面消防器材的分布情况，掌握灭火器的使用方法，遇到火灾及时扑救并迅速上报； 11、完成上级交办的其他工作。 要求： 1、年龄25周岁-45周岁，男性，身高175以上，身体健康。 2、具有消防证及相关工作经验者优先、退役军人优先。 员工福利 ： 1、包吃包住（4人间），宿舍设备优越，淋浴，无线wifi,电视机，床品一应俱全； 2、入职即缴纳六险一金、传统节日福利、每年两次户外拓展活动、部门团建活动、生日会等其他福利活动。

岗位职责 1、制定本部门预防性维修保养计划有效保障酒店设备、设施安全经济运行完好。 2、掌握当班能源消耗及维修费用，确保酒店最大限度的节能、节支。 3、推行节能运行计划的实施和运行维修费用预算的控制。 4、协助分析工程项目报价单，亲临现场检查施工与工程进度。 5、协助工程部经理做好消防，安全工作。 6、协助建立完整的设备技术档案和维修档案。 岗位要求 1、中技以上文化程度；三年以上同岗位工作经验，持电工证。 2、必须掌握机电工程设备的基础知识。 3、能充分领会工程部经理的经营意识，能组织和指挥工程部各项工作计划的实施，确保工程部的正常运转。 4、有基础的IT知识，学习能力强。 4、有强烈的事业心与责任心和配合精神，秉公办事，不谋私利。 5、身体健康，精力充沛。

岗位职责: 1、掌握所负责楼层的住客状况，提供对客服务。 2、管理好楼层定额物品，严格控制客用品消耗，做好废品回收。 3、负责对结帐房间的查房工作。 4、负责查收宾客洗衣、酒水的送回和补充工作。 5、负责楼层公共区域卫生的清洁工作和部分房间的清洁工作。 6、负责杯具的清洁与消毒工作。 7、完成易耗品的每期盘点工作。 岗位要求: 相关的客房工作经验。 身体健康，相貌端正。

【岗位职责】 1、协助餐饮总监，负责餐饮部行政管理工作，制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 任职资格： 1、本科以上文化程度；5年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧的技能及管理技巧。 3、熟悉食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮部各级管理人员的积极性。

工作职责：1）负责酒店客房送餐等相关工作2）按照计划，按时递送客房送餐3）按分发数量回收相关餐具等4）部门负责人安排的其他工作等任职资格：能适应翻班工作，负有责任感～

工作职责： 1、负责烧烤、烧腊等 2、熟悉港式烹饪技能 3、以及部门负责人安排的其他工作等 任职资格：有大型宴会工作经验

【岗位职责】 负责管理客衣、客房、餐饮布巾 、制服等的洗涤、熨烫。 负责检查洗涤的方法和过程。 负责检查洗衣流程，如果必要进行修正和改善。 直接向客房部经理报告洗衣房的工作状况和设备状况。 和下属员工交流工作情况和工作表现等。 和有关人员沟通，解决设备维修、保养和替换的问题。 和工程部经理保持联系，改善工作方法和设备。 根据客房入住率和餐饮布巾需求量，安排好布巾、制服的洗涤工作，保证提供足够的布巾。 按照工作程序，培训员工。和员工开会时讨论工作问题、工作计划、沟通信息，并安排工作。 负责保持工作需求和人工需求的平衡。 负责检查洗衣房办公室的工作，如生产报告、工作安排和其它记录。 负责管理和调查所有有关客衣损坏的问题，如果需要赔偿，负责和管理层协商赔偿额。 负责和员工沟通，交流新的工作方法核心的工作流程。 在员工雇佣、员工需求上和人事部紧密结合。 管理和领导客衣取送部门的工作。 准备年收入预算，并每六个月进行调整。 了解市场上洗涤剂的最新发展，选择高效、高质的洗涤剂，用于提高洗涤的质量。 和其它洗衣房经理保持联系，了解好的洗涤方法、程序、洗涤剂，以及洗涤报价。 建立产品标准记录和培训技能记录。 向上级提供洗衣市场的情况，提出好的建议和采购设备的建议。 按照工作量安排人员。 完成上级交给的其他工作。

【岗位职责】 1、协助住客搬迁行李。 2、代客交收信件、包裹、便条及电报等。 3、负责所有电话询问及柜台询问事宜。 4、保持行李搬迁能提供迅速及友善之服务。 5、代理行李保管事宜和签发行李索取标签事宜。 6、保养行李服务设备。 7、保持行李储藏室之整洁。 8、收集住客之退房门匙。 9、提供大堂正门之开门迎宾服务。 10、迎接客人，提供帮助，把客人引领到总台接待处。 11、在正门开门及欢迎客人时，如遇雨天，需拿伞方便客人上、下车。 12、从总台接待员手中接过钥匙后，再一次核对钥匙牌上的房间号码。 13、带领客人到指定房间及介绍房间设备及其使用方法。 14、住客退房时，引领其到收款台办理退房手续。 15、把行李装上出租车，盘点行李件数及恭请客人确认。 16、协助保持大堂区域清洁和整齐。 17、负责其它由上级所安排之任务。 【岗位要求】 1、拥有2年以上五星级酒店相关工作经验； 2、良好的英语运用能力； 3、身体健康，思维敏捷。

协助上级做好全日厨房各项准备工作

【岗位职责】 1、确保公司的政策和程序，并服从品牌标准。 2、掌握食品和饮料菜单内容并能够详细地解释给客人，理解餐饮需求并提供适当的建议。 3、确保餐厅区域每餐段都将按标准设定，这包括摆台,设置自助餐,所有设备准备好服务,确保你已经被你的主管做了餐前会议。 4、确保自助餐台的干净和整洁。 5、确保服务台保持干净和整洁。 6、有效地与厨房沟通。 7、确保完全了解食品出品，已做更好推销。 8、和客人和同事礼貌友好。 9、呈现菜单给客人和点饮料。 10、推荐菜品和饮料。 11、要知道厨房和餐厅之间协调的重要性。 12、当客人到达和离开时，要协助拉椅子。 13、清理桌面垃圾。 14、不断的补充与替换：面包，黄油，水，烟灰缸，和其他配料。 15、客人离开后，马上重新摆台。 16、给不同区域及时补充清洁项目。 17、在适当的地方摆放及更换布草。 18、完成经理，副经理，督导分配的工作。 19、当督导要求时，可胜任其他工作。 20、参加酒店安排的所有培训。 21、彻底了解服务流程。 22、在繁忙时迅速完成工作。 23、灵活性班次。 24、必要的团队合作。 25、确保知道每日特价菜项目，估清项目(缺货的物品)在用餐时间开始前,所有饮料确保可用。 26、知道并了解所有单杯葡萄酒。 27、熟知座位号码、酒店政策对着装要求,单间的情况等 28、部门负责人安排的其他工作。