主要工作职责 1、处理日常的入住，退房，预定及接待工作。 2、协助部门经理安排好前厅部员工的正常作息时间。 3、监督前厅部员工在日常工作及对客服务中体现良好的公司和个人专业形象。 4、妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。 5、确保并遵守雅诗阁相关的政策、程序和标准。 6、定期对前厅部员工进行必要的培训。 7、遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。 8、领导交办的其他工作。 资质需求 1、大专以上学历，酒店管理、旅游类或者语言类专业毕业； 2、具有 2 年以上服务公寓/星级酒店前厅工作经验； 3、良好的沟通能力，具备良好的英语或（日语/韩语）口语能力； 4、良好的仪容仪表，熟悉前厅工作流程； 5、可接受轮班工作制。 6、良好的形象，具有一定的服务意识和耐心。

主要工作职责   1、全面负责公寓的安全工作，包括物业安全、财务丢失、钥匙分配、消防安全等，确保各项安全措施的执行。 2、负责制定和落实公司的各项管理制度、工作程序以及各项安全﹑消防方面的应急预案。 3、负责对发生在物业内的涉及到消防、意外事故、受伤、损害、恐吓、交通事故等事件进行调查，及时找出嫌疑对象或提早预防可能出现的意外事故。   4、负责组织开展以“防火、防盗、防破坏、防爆、防突发事故”的“五防”为内容的安全、法制知识的培训，及负责所有部门员工的各项安全管理工作。 5、协助和督促公司相关部门的各项安全管理工作，与各部门负责人就安全防护工作保持联络，使物业和谐运转。 6、及时汲取各方面对于物业安全的意见和建议，并积极改进。 7、关注搜集所有关于消防的安全设备、保护装置的信息。 8、与物业所在社区的公安、消防和政府有关部门保持良好的联系，建立物业的良好声誉。 9、遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。 资质需求 1、大专或同等以上学历； 2、有2年以上服务公寓/星级酒店相关管理工作经验，接受过酒店保安培训者优先考虑； 3、持有相关消防证书 4、掌握并熟悉有关安全、保卫、侦破、消防等职务知识，有一定的法律知识； 5、具有良好的语言组织能力、沟通能力和管理能力，且具有处理突发事件的能力； 6、富有工作责任心，诚实可靠，态度积极； 7、头脑清醒，办事敏捷，品貌端正，精力充沛； 8、熟练使用电脑，熟悉 Microsoft Office 软件（例如：Word、Excel、PowerPoint、Outlook 等）； 9、能承受工作压力。

岗位职责 1.查看交班记录，了解上一班的移交事项，并负责处理。 2.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 3.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取的经济效益。 4.熟练掌握店内外信息，提供准确的问讯服务。 5.负责为下榻酒店的宾客办理入住登记手续。 6.熟悉预订流程及独立处理预订单。 岗位要求 1.基本英语口语。 2.性格开朗、头脑灵活、工作踏实，有较强的服务意识、推销意识和责任感。 3.有较强的抗压能力，接受轮班工作。 4.相貌端正，身体健康。

主要工作职责 1、处理日常的入住，退房，预定及接待工作。 2、协助部门经理安排好前厅部员工的正常作息时间。 3、监督前厅部员工在日常工作及对客服务中体现良好的公司和个人专业形象。 4、妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。 5、确保并遵守雅诗阁相关的政策、程序和标准。 6、定期对前厅部员工进行必要的培训。 7、遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。 8、领导交办的其他工作。 资质需求 1、大专以上学历，酒店管理、旅游类或者语言类专业毕业； 2、具有 2 年以上服务公寓/星级酒店前厅工作经验； 3、良好的沟通能力，具备良好的英语或（日语/韩语）口语能力； 4、良好的仪容仪表，熟悉前厅工作流程； 5、可接受轮班工作制。 6、良好的形象，具有一定的服务意识和耐心。

岗位职责 Responsible for market development to increase and retain customers. 负责市场开发，增加并保留客源。 Establish and maintain good customer relationships to increase sales revenue. 建立并维护良好的客户关系以增加销售额。 Complete the entire sales process, including sales tracking, scene investigation, price negotiations, contract preparation and signing. 完成全程的销售流程，包括销售跟踪，现场勘查，价格谈判，合约准备与签订。 Serve customers, understand their needs and try to satisfy their requirements. 服务客户，了解需求并尽量满足客户的要求。 Create and participate in various sales events to enhance customer relationships. 设计并参与各项销售活动来增强客户的关系。 Prepare and analyze sales reports. 准备、分析销售报表。 Requirements 资质需求 Bachelor degree or above, fluent in listening, speaking, reading and writing English abilities. 大学本科以上学历，流利的英文听、说、读、写能力。 More than 3 years hotel / service apartment sales experience. 3年以上酒店/服务公寓销售工作经验。 Good interpersonal communication skills to effectively carry out internal / external communications. 良好的人际沟通能力，能有效地进行内/外部沟通。 Strong team spirit, organization and planning capabilities. 较强的团队协作精神、组织及策划能力。 Familiar with EXCEL, WORD, ERP (ORACLE) System. 熟悉EXCEL, WORD, ERP(ORACLE)系统。 Full of enthusiasm, can work under pressure. 富有工作热情，能承受工作压力。

1.负责每日客房卫生检查，设施设备安全 2.根据当天客房动态，安排员工工作 3.执行并检查客房大清 4.处理客人一般需求及投诉等 5.定期做好部门盘点工作

Primary Responsibilities主要职责 ·        May be asked to carry out some food preparation inthe dining room in front of guests, depending on events or how the F&Boffer is organized 视活动或餐饮提供方式而定，可能需要在客人面前在餐厅内准备食物。 ·        Ensures that dishes are well presented, of a highstandard and at the right temperature.                             确保在合适的温度下，高质量、高标准的呈现菜肴。 ·        Delivers dishes in good time to suit guests' wishes. 适时提供菜肴, 以满足客人的期望 ·        Depending on the hotel, may be asked to receivedeliveries, check and store merchandise. 根据酒店要求而定, 可能需要参与收货、检查及贮存货品。 ·        Organizes his/her work and timing to suitfluctuations in guest numbers and special events. 根据客人数量和特殊活动的变化，合理安排他/她的工作和时间。. Knowledge and Experience知识和经验 ·        Vocational certificate or diploma in professionalcuisine   持有烹饪专业资格证书 ·        Experience that demonstrates well establishedtechnical know-how   具备良好的专业技术和经验 ·        Languages: fluent in the national language, knowledge of English recommended. 语言要求：中文熟练及懂英语更佳 ·        Minimum 2 to 4 years’ experience in 4 or 5 Starhotel 至少2到4年四星或五星级酒店的相关工作经验

Primary Responsibilities主要职责 Responsible for the Chinese restaurant, the implementation of the various periods of work task.     负责中餐厅，落实各个时期的工作任务。 To establish Chinese restaurant service specification and working system and ensure the implementation.     制定中餐厅服务工作规范及工作制度并确保实施。 Assist f&b manager to establish the catering marketing plan and strategy.     协助餐饮部经理制定各项餐饮推销计划与策略。 Supervise employees in accordance with the standards of customer service, the employees performance evaluation, implement the system of rewards and punishments.     监督员工按照规范标准对客服务，对员工进行绩效评估，实施奖惩制度。 Handle guest complaints, and constantly improve the quality of service.     处理宾客的投诉，不断改善服务质量。 Pay special attention to the equipment maintenance, strict material management system, completes the restaurant safety and fire prevention work.     抓好设备设施的维修保养，严格物资管理制度，做好餐厅安全和防火工作。 According to the different season, customers provide Suggestions for special menu for the kitchen.     根据季节差异、客源情况为厨房制定特色菜单提供建议。 Knowledge and Experience知识和经验 College degree or above, 5 years working experience in brand hotel. Or high-end Chinese restaurant, or similar position working experience for the same position more than 2 years.     专科以上学历，5年以上品牌酒店或中餐厅工作经验，2年以上同岗位或类似岗位工作经验。   Warm and friendly, helpful, positive, serious and responsible.     热情友好，乐于助人，积极主动，认真负责。 Proficient in Chinese business knowledge, mastering the skills of Chinese food.     精通中餐的业务知识，熟练掌握中餐的技能技巧。 Has the strong ability of social activities, organization and leadership ability to work and practical work ability; Good at mobilizing the enthusiasm of Chinese food department management personnel at all levels.     具有较强的社会活动能力、组织领导工作能力和实际工作能力；善于调动中餐部各级管理人员的积极性。

Primary Responsibilities主要职责 To maintain a high guest service focus and excellent rapport by approaching the job with the guests always in mind and being proactive in a timely manner towards their needs and requests as detailed in the Brand architecture section the Spirit of The Individuality Program handout. 根据品牌建设及精神所述，秉承以客为先的宗旨，主动及时关注意客人的需求。 向客人展示优质个性化服务。 Periodic market survey, works on the sale of Fitness Center Membership, make the sale plan and achieve the target. 定期市场调查，负责健身中心会员销售，制定并完成会员销售计划。 ·        Interview, train and evaluate the Fitness Center& Spa team 负责健身中心和水疗人才的面试、培训和评估。 To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested. 工作中灵活变通，反应敏捷，能果断地根据具体情况而改变工作要求。 ·        Involve in and work onthe maintenance plan of facilities, sign the maintenance contract with thesupplied if necessary 参与并制定设备的维护保养计划，必要时和设备供应商签订维保合同。 ·        Watch on the efficiency and profit of Health Cluband Spa, find out the problem and report to the Director of Operations todiscuss and settle the problems, provide related information to the seniormanagement 负责健身中心和水疗运营的效率和收益性，发现问题并与营运总监汇报讨论改进和解决问题，并为管理层提供有关信息。 Encourage and motivate team members to improve their working efficiency and positivity. 鼓励并激发人才，促使人才提高工作效率和积极性。 ·        Possess knowledge about all aspect of SPA and thefacility to ensure guests are provided with accurate information, and inquiries are respondedto with complete details. 掌握水疗和设施各方面的知识信息，以确保为客人提供信息，及完整详细地回应客人询问。 To be responsible for the administration of goods, requisition, inventories, and cost effective usage of all department related materials and assets. 负责物品的管理领用，存货及盘点，有效节约所有的部门相关物资及资产的使用。 ·        Ensures that Brand Standards are met or exceeded atall times, in the spa and fitness center all areas designed for well-being activities. 确保任何时候在水疗中心、健身中心所有区域内人才自身行为需符合酒店品牌标准或做得更好 ·        Development good relationship with hotel guests andHealth Club members, help them select proper gym instructor and work out theexercise plan 发展与酒店客人、会员的良好的关系，为会员选择健身课教练并制定课程计划。 ·        Maintains current CPR, First Aid certifications,attends health & safety courses 具备心肺复苏证书，急救证书，参加健康和安全课程。 ·        To ensure that all shortfalls in terms of overallappearance, maintenance, hygiene and safety are addressed with the help ofrelevant departments if needed. 必要时确保相关部门协助解决整体外观，维修，卫生及安全等问题。 Knowledge and Experience知识和经验 ·        Certified in first-aid training courses and swimming life-saving certificate 通过急救培训课程认证及专业游泳救生证 Proficient in various office software and developed training materials 熟练掌握各种办公软件，独立开发培训资料 ·        Proficient in Mandarin (verbal and written) with fluent English communicationskills. 普通话说写能力熟练，流利的英文交流能力 Strong knowledge of all spa treatments, services fitness services and retail products available in the Spa & Fitness Department. 掌握丰富的水疗服务、健身知识及水疗产品信息 ·        Demonstrated ability to interact with guests,employees and third parties that reflects highly on the hotel, then brand andthe Company. 具有能代表酒店，与客人，人才及第三方之间沟通的能力。 ·        At least 5 years workingexperience in international five-star hotel including 2 years working experience as a fitness center or SPAmanager experience. 至少五年以上国际五星级酒店工作经验，包括2年健身及水疗中心经理工作经验

Primary Responsibilities主要职责 ·        The position is responsible for Contributes toguest satisfaction by   让客人满意 ·        Preparing "hot" and/or "cold"dishes in line with the superior's instructions                          按照上级的指示准备“热”和/或“冷”菜 ·        Helping deliver dishes   协助传菜 ·        Respecting the food health and safety standards andprocedures   遵守食品卫生与安全标准程序 ·        Participating in the effective management of rawmaterials     有效的管理原材料 ·        Produces and presents the dishes for the section inline with the cooking instructions and processes defined by the hotel and brand. 根据酒店和品牌定义的烹饪方法和加工方式生产并呈现菜肴。 ·        May be asked to carry out some food preparation inthe dining room in front of guests, depending on events or how the F&Boffer is organized 视活动或餐饮提供方式而定，可能需要在客人面前在餐厅内准备食物。 ·        Ensures that dishes are well presented, of a highstandard and at the right temperature                               保证食物出品的高标准，并在正确的温度下完美呈现。 ·        Delivers dishes in good time to suit guests'wishes    在适当的时候提供菜肴以满足客人的愿望 ·        Depending on the hotel, may be asked to receivedeliveries, check and store merchandise                           依照酒店规条，可能需要收货、检查和储存货物。 ·        Organizes his/her work and timing to suitfluctuations in guest numbers and special events. 根据客人数量和特殊活动的变化，合理安排他/她的工作和时间。 Knowledge and Experience知识和经验 ·        High school 高中学历 ·        Minimum 2 years’ experience in 4 or 5 Star hotel 2年的相关工作经验 ·        Acknowledged managerial skills      具有相关管理技能 ·        Perfect knowledge of HACCP guidelines       了解，熟悉HACCP知识 ·        Computer literate in the Windows environment     熟悉电脑操作知识

工作职责： ·Conductsdaily walk-through to ensure LQA standards are implemented and delivered to everyguest. 进行每日巡视以确保LQA在对客服务中被遵守和执行。 ·Attends to referred and handles guestenquiries in a courteous and efficient manner and reports guest complaints orproblems to next level supervisor for necessary action and assure follow upwith guests. 主动关注并礼貌高效的处理客人的要求及投诉，需要时要向上一级主管汇报，并且确保及时跟进。 ·Ensureloyalty/VIP procedures are being met or exceeded on a daily basis for allloyalty /VIP guests. 确保对所有忠实会员和贵宾都执行其相关接待程序和标准。 ·Detailedhotel product knowledge, up-to-date with VIP arrivals & events within thehotel and the destination. 明晰酒店产品知识，确保贵宾及活动信息的时效性和准确性。 ·Presence inthe lobby area all the time, support Front Desk or Concierge operation initiatively, and ensureboth colleagues and facilities/equipment are in good condition. 工作期间保持在大堂区域巡视，主动协助前台和礼宾部的日常运营，并确保所有同事和运营设备的工作状态良好。 ·Ensure cleanliness, atmosphere and appearance of lobby and related areas. 确保大堂及相关区域的清洁、氛围和外观符合品牌标准。 ·Check potential room revenue for any discrepancies and do necessarycorrections. 检查有可能产生的任何房费差异，并跟进解决。 ·To take afull and accurate handover from the previous shift ensuring that all necessaryfollow-up is recorded and auctioned. 与上一个班次进行完整而准确的交接，以确保所有待跟进事项都被记录和解决。 ·To ensurethat an accurate Service Center and Department guest logbook, providing awritten log of the day’s guest related issues, is maintained to report toGeneral Manager and Executive Team. 确保总机和部门日志的准确性，将当日发生的与客人相关的时间整理并记录，并将值班经理日志每日发送给总经理和行政团队。 ·Adheres to promotethe health & safety policies to ensure a safe workenvironment.  Knowledgeablefor all safety & emergency procedures, and act as key contact personnel ofEmergency Response Team during certain situation. 坚持并推行健康与安全政策，以确保安全的工作环境；熟悉掌握安全及紧急程序， 并在危机情况作为危机处置小组的主要联络人参与危机处理。 ·Verifies thatall information requested by the local police authorities are adhered to andprepared accurately. 确保由当地执法部门所要求的全部事项都被严格遵守并实行。 ·Maintains all information security standards compliance of FrontOffice at 100%. 确保所有信息安全标准被百分之百的执行。

岗位职责 To carry out water treatment and water sampling test asper water treatment consultant procedures and instructions.根据程序对锅炉水质进行处理并做好水样测试。 To carry out routine flushing of the water level sightglass as per instruction.根据要求对水位进行目测。 To be familiar with the Emergency procedures and actionto be taken.熟悉紧急程序及必要时所要采取的行动。 To carry out repair work so as to minimize energy wastagesuch as steam/water leak, damaged thermal insulation, malfunction of steamtraps, etc.做一些维修工作，如蒸汽泄漏/漏水，热绝缘体损坏维修，蒸汽阀的故障维修等以确保将能源浪费控制在最小范围内。 To monitor and record the gas or diesel oil consumptionper shift.每班都必须将用气、柴油的消耗量统计登记。 To participate in the annual overhauling of the boilerunit under the supervision of the engineer and assisting in the annualinspection done by the Labour Bureau.在上级工程师的监督下参与锅炉的年度大修，配合劳动局的对锅炉的年检。 To carry out any other duties that may be directed by theDIR of ENG    执行总监可能指派的其他任务。 岗位要求 Steam boiler operation certification 蒸汽压力锅炉操作证 Plumbing skill管道安装、检修技术 Min 1 years working experience as boiler operator至少1年锅炉工工作经验 Electrical & Control knowledge is preferred有电工及自控知识将有利于本职工作

 Understand the identity and situation of various types of personnel. 了解各类人员的身份和情况。 Unrelated personnel, idle and miscellaneous personnel and suspicious personnel to inquire and monitor. 对无关人员、闲杂人员和可疑人员进行询问、监控。 Under the leadership of the security foreman, control the foreign suspects to prevent emergencies. 在保安领班带领下控制外来可疑人员防止突发事件发生。 Control the entry and exit of foreign personnel and goods into the hotel, and patrol the various areas of the hotel. 控制外来人员和物品进出酒店，对酒店各区域进行巡视。  High school graduation 高中教育学历 Reliable and consistent 可靠性和一致性 Comes across as enthusiastic, energetic 充满热情，充满活力 Can work as part of a team 能融入团队

Primary Responsibilities主要职责To meet, greet and bid farewell to all guest with a warm, friendly and genuine smile. 以热情、友好和真诚的笑容来迎接、问候，欢送所有的客人。 ·        Possess knowledge about all aspect and thefacility to ensure guests are provided with accurate information, and inquiries are respondedto with complete details. 掌握设施各方面的知识信息，以确保为客人提供信息，及完整详细地回应客人询问。 ·        Maintains cleanliness of all types of equipment,common areas, and service areas; ensuring the facility in peak sanitarycondition at all times. 保持所有类型的设备、公共区域和服务区域的清洁;确保设施在任何时候都处于良好卫生状态。 ·        Ensures sufficient stock of items in all serviceareas including towels, water, beverages, magazines, newspapers, cleanheadsets, and amenities. 确保所有服务区域有充足的库存物品，包括毛巾、水、饮料、杂志、报纸、清洁耳机和便利设施。 ·        Maintains smooth operation of all equipment throughperiodic service checks, lubing, and reporting work orders promptly 通过定期的服务检查和及时汇报工作订单，保持所有设备良好运行。 ·        Maintains current CPR, First Aid certifications,attends health & safety courses 维护现有的CPR，急救证书，参加健康和安全课程。 ·        Administers health history, questionnaires,fitness-wellness evaluations of members and clients. 管理健康史、问卷调查、会员和客户的健康状况评估。 ·        Maintains accurate records, as well as tracking, ofall personal training clients, with a special emphasis on proper procedure andprotocol. 对所有单个的培训客户要保持准确的记录和跟踪，有一份特别的侧重点在正确的程序和协议上。 ·        Assists members/ guests with use of the sauna,steam, whirlpool, etc. 在使用桑拿、蒸汽、漩涡等方面协助团队或客人。 ·        Thoroughly understands and adheres to propercredit, and cash-handling policies and procedures. 完全掌握并遵守正确的信贷和现金处理政策、流程。 To clean the headset is clean and the headset sponge is being change after every guest use. 在客人使用完毕后，清洁耳机及替换耳机上的海绵套。 ·        Check the water quality of the swimming poolregularly every day and record it. 每日定时检查泳池水质并书面记录。. ·        To attend to all malfunctioning equipment andfollow ups.  Issue work order formaintenance issues. 注意出故障的设备并跟进其维修事宜。 Good command of rescue equipment and rescue skills. Master first aid skills and emergency medical procedures. 熟练运用救生器材和救生技巧，掌握急救技巧和紧急医疗程序。 ·        Before the emergency medical service ready to careand simple disposal. 在紧急医疗服务之前做好护理和简单处置的准备。 ·        Follows Occupational Health and Safety regulations. 遵循职业健康和安全条例。 Knowledge and Experience知识和经验 ·        Must have the nationaloccupational qualification certification swimming life-saving certificate 必须持有国家职业资格认证的游泳救生证 At least 1-year experience in 5-star international hotel, be comfortable communicating with others 至少一年国际五星级酒店工作经验，拥有很好的沟通能力 ·        Ability to operates the swim pool equipment,Ability to work under pressure and deal with stressful situations during busyperiod 熟练掌握使用泳池设备，面对大量工作时，能承受工作压力，能处理紧急情况 ·        Ability to operate the gym and swimequipment, Ability to work under pressure and deal with stressful situationsduring busy period 熟练掌握使用健身及游泳设备，面对大量工作时，能承受工作压力，能处理紧急情况 ·        Comprehensive knowledge in instructing and leading exercisein an adult fitness， setting using properform and spotting techniques 拥有健身指导全面知识，设定操作的正确方式和注意事项

PrimaryResponsibilities主要职责 ·        Sell the AccorHotels products and services using up-selling andsuggestive selling techniques. 运用销售技巧和房间销售升级技巧推广雅高酒店集团的产品和服务。 ·        Promote the Hotel’s products and services. 推销酒店的产品和服务。 ·        Maintain a high level of product and service knowledge about allAccorHotels in your region. 充分了解所在地区的雅高酒店集团成员的产品和服务。 ·        Develop and maintain a regular pattern of sales calls. 制定并保持定期销售拜访模式。 ·        Prepare and execute action plans which increase reservation sales andassociated business. 准备和执行增加预订销售和相关业务的工作计划。 ·        Record and process reservations made by phone/fax/email. 记录和处理通过电话、传真、电子邮件进行的预订。 ·        Accept wait list reservations. 接受等候单上的客人预订。 ·        Process amendments to reservations such as extensions, early departures,etc. 修改延期和提前离店等特殊情况的预订记录。 ·        Manage “no show” reservations by investigation and recording of samesituations. 调查和记录未按预订抵店的预订情况。 ·        Record special billing arrangements for groups and conventions. 对团队或会议的特别账单安排进行记录。 ·        Liaise with Front Office Manager or Finance Manager for all reservationsrequiring credit approval. 与前厅部经理或财务经理联系要求信用审批的预订事宜。 ·        Maintain knowledge of special rates/ offers/ promotions. 掌握关于特价、酬宾、促销活动的信息。 ·        Monitor reservation levels and inform Managers of current and futureoccupancy rates. 监测预订情况，并向经理通报目前和将来的入住率。 ·        Prepare reports as requested (e.g. to travel agents, business houses,etc). 按照要求准备报告（如给旅行代理人和商业机构的报告等）。 ·        Prepare reservation sales reports. 准备预订销售报告。 ·        Ensure that account information confidentiality. 确保客户资料高度机密性。 Competencies技能 ·        Demonstrated ability to interact with customers, talents and thirdparties that reflects highly on the hotel, the brand and the Company 具有完全代表酒店、品牌和公司与顾客、人才和第三方交往的能力 ·        Problem solving, reasoning, motivating, organizational and trainingabilities 具有解决问题，推理，号召，组织和培训能力 ·        Good writing skills 具有良好的写作能力 ·        Possess the language and write skills, and type and operate the computerskillfully                                                      具有一定的语言文字能力，并能熟练进行打字和电脑操作 ·        Mastering statistics and secretary knowledge                                  掌握一定统计、文秘等知识 ·        Possess the foreign language reading and writing skill, have ability todeal with every kind of documents and data                                                                        有一定英语阅读及书写能力，能够处理中英文各类文件、资料等 ·        Know well about the Reservations Dept. business activities and assistthe task of each position             熟悉预订部业务，协助各岗位工作 ·        Possess the ability about the public and social communication 具备一定的公共社交能力 ·        Master Opera System 熟练操作系统（Opera）

岗位职责 · Efficiency of check in/check out process, accuracy in retrieval of guest data and billing 保证客人入住及离店手续的效率性，同时保证客人信息与账目的准确性。 · Honesty to all accounting procedures is adhered to throughout the department, including monitoring guest balance and city ledger accounts. 诚信的保证在部门工作中严格执行酒店所有财务制度。 ·Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests. 与客人建立并保持良好的关系。负责提供给客人友善、有效的服务。 ·Knowledgeable about all events and information of the immediate and surrounding area, provide an efficient and accurately information to guest when guest inquired. 熟知酒店周边区域所有各项活动和信息，并在客人询问时，高效和准确的回复客人。 ·Implement on daily upsell goal and member enrollment goal. 完成每日房间房间销售升级和雅高心悦界会员招募的目标。 ·Complies with all hotel policies relating to Front Office, such as room key police, etc. 遵守酒店关于前厅部的所有制度，例如钥匙管理制度等。 ·Ensures high standards of personal presentation & grooming. 始终维持高标准的个人形象和仪容仪表。 岗位要求 ·Diploma or Degree preferably in hospitality or related field 酒店管理或相关专业的本科或专科学历 ·Minimum One (1) years relevant experience in a similar position in a renowned international hotel brand 在知名国际酒店内从事至少一年年类似岗位的经验 ·PMS and Office software knowledge 熟悉并掌握Opera酒店管理系统和各类办公软件 ·Excellent oral and written skills in Mandarin and English 优秀的中英文听说读写能力 ·Excellent interpersonal & communication skills 优秀的人际关系和沟通能力 ·Service oriented with an eye for details 以服务为导向的敏锐洞察力 ·Good presentation, influencing skills 优秀的表达、影响能力 ·Adaptable and flexible and able to embrace and respond to change effectively 适应性强，灵活并能有效地接受和应对变化

Be responsible for recording daily income of the hotel and that it has been received correctly.检查酒店每天收到的款项是否正确。 Make sure that all rebate or allowance vouchers and all supporting documents are properly authorized.确保所有折扣或抵用券都要经过批准。 To check all charges with the corresponding guest folio.检查账单和客人的账单是否一致。 To match housekeeping report with projected room revenue report and rate discrepancy report.对比客房报表与预计客房收入及房价之间的差额。 To check the sequence of restaurant and bar checks.检查餐厅和酒吧的账单。 To check restaurant and bar checks with captain order and restaurant cashier report.核对餐厅酒吧账单是否与点菜单及餐厅收款报告一致。 To check restaurant recapitulation against restaurant cashier reports, restaurant cashier machine balance and cash register reading.通过核对餐厅收款报告，餐厅收银记录打卡机和现金登记记录来核对餐厅收入。 To check bank deposit from general cashier report.通过总出纳的报告来核查银行存款。 To check mini bar sales and report the lost.检查客房小酒吧销售情况，并做出损失报告。 To verify laundry sales and reconcile with computer records.与电脑中洗衣情况进行对账。 To check ENT/Officer checks in line with hotel policy.检查宴请单/职员用餐单是否符合酒店政策。 To prepare the daily revenue report.准备每天收入报告。 Makes certain that all cashiering work for each shift is audited properly prior to completion of the final report of the audit.确保在每次审计报告完成之前，已经对每一班收银工作进行了正常检查。 Ensure that the Guest Ledger is always balanced.确保客人挂账始终保持平衡。 To check all cashiers summaries and see that the checks are in serial sequence. Amount in the summary correspond with the guest check and shift total amount. Machine balance agrees with the manual records.核对所有收银报告并保证所有账单是连号的。保证收银报告与客人账单的总数相等，手工记录与电脑记录相同。 The Income clerk will prepare the F&B summary report and balance the amount in the summary with the amount recorded in the transaction summary.收入核算员应编报餐饮汇总报告并使报告金额与调节报告中的金额相同。

1.In the absence of a Manager,conducts shift briefings to ensure hotel activities and operationalrequirements are known. 当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。 · 2.Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup. 全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。 · 3.Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds. 与所有的酒店客人建立并保持积极的关系  . · 4.Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests. 保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施

1.Responsible for guest satisfaction and serving food and beverages. 负责客人满意度和餐饮服务。 · 2.Carry out pre-service duties. 做好服务前的岗前职责和准备工作。 · 3. Ensure all fixtures and operating equipment is in good working condition. 确保所有的设施和操作设备处于良好的工作状态。 · 4.Takes every opportunity to be a “sales person” and promote special events, promotions and facilities. 抓住一切机会成为一名“销售人员”，推广特殊活动、促销活动和设施。 ·  5.Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors. 向上级报告销售记录，客人投拆、解决办法及所涉及的人员或设备。 职位要求： ·  Goodoral and written communication skills. Good English skills is preferred  良好的口头及书面沟通能力。拥有一定英语能力的优先。 ·  Experiencedin all aspects of restaurants service. 丰富的餐饮服务经验。 ·  Minimum1 year in a International operation environment is preferred. 至少1-年国际品牌酒店工作经验优先。

【岗位职责】 1、负责仓储部门的日常运营管理，包括物资入库、出库、盘点、调拨等工作，确保仓储流程高效有序； 2、制定并优化仓储管理制度和操作规范，提升仓储管理效率，降低运营成本； 3、监督库存管理，定期核对库存数据，确保账实相符，避免物资积压或短缺； 4、协调与采购、财务、酒店运营等部门的沟通，确保物资供应及时、准确； 5、负责仓储团队的管理与培训，提升团队专业能力，确保工作质量； 6、落实仓储安全措施，确保物资存放符合消防、卫生等安全标准； 7、处理仓储相关突发问题，及时提出解决方案并跟进执行。 【岗位要求】 1、具备仓储管理相关经验，国际或者国内酒店工作经验，熟悉酒店行业物资管理流程者优先； 2、了解仓储管理软件及办公软件操作，能熟练使用Excel等工具进行数据分析； 3、具备较强的组织协调能力和团队管理能力，能高效安排工作任务； 4、工作细致认真，责任心强，具备良好的抗压能力和问题解决能力； 5、能适应景区工作环境。

岗位职责： 1、负责员工培训、排班和绩效评估，协调团队协作并处理内部矛盾； 2、确保每位顾客获得优质服务，及时处理投诉并收集反馈以优化流程； 3、控制食材成本和损耗，监控餐厅财务状况以维持盈利，严格把关卫生安全和设备维护，确保符合食品安全法规； 4、与厨师协作设计菜单并调整菜品策略，监督制作流程标准；同时策划营销活动、管理线上平台评分等。 职位要求： 1、熟悉食品安全法规； 2、至少有3年以上餐厅管理工作经验； 3、尽职尽责，具有服务意识等。

岗位职责： 1、负责酒店所有OTA渠道的日常运营，包括价格调整、库存管理和订单处理，确保房态实时更新‌； 2、分析各渠道数据，优化资源分配，提升酒店在平台上的排名和曝光度‌； 3、与OTA平台保持合作关系，处理合同条款、促销活动及客户投诉‌； 4、开拓企业客户、旅行社及会议团队资源，建立长期合作关系‌； 5、监控行业动态和竞品价格，调整销售策略以提升竞争力‌； 6、与前厅、餐饮等部门协调资源，确保客户需求落实等。 职位要求： 1、大专及以上学历，3年以上酒店或文旅行业线上销售经验‌； 2、熟悉OTA平台规则及旅行社合作模式‌； 3、良好的职业道德和服务意识等。

【岗位职责】 1、拟定酒店促销活动，完成团队和散客销售目标。 2、监督销售量、调整销售活动，完成计划目标。 3、与会议相关部门的沟通，取得销售方面的信息和支持。 4、在部门年度预算内，推行销售计划。 5、保存以前、现在有潜力客户的资料。 6、制定临时时间表，记录上月的销售活动,收集每天的销售拜访记录并存档。 7、以周销售计划为基础，向市场销售总监提交销售拜访概况，和月销售拜访计划。 【岗位要求】 1、大专以上文化程度；2年以上同岗位工作经验。 2、有强烈的事业心，责任感和勇于开拓的精神，拥有良好的沟通协调能力，良好英语能力。 3、精通市场开发，公共关系，经营策划，贵宾接待及形象推广等。 4、有独立组织项目营销工作能力，兼备项目策划和市场分析能力。

岗位内容： 1. 完成前台接待、电话接听、客人导引、预订、登记、变更、结账等工作，同时协调各部门工作。 2. 积极处理客人投诉和问题，对客人需求及反馈进行跟踪和回访，提升客户满意度。 3. 对客户的信息进行准确收集和记录，保证信息传递的及时性和准确性。 4. 协助管理层做好日常行政工作，维护公司品牌形象。 任职要求： 1. 专科及以上学历，具备良好的服务意识。 2.具备相关酒店前台工作经验，了解酒店行业和前台工作的流程。 3. 具有出色的沟通协调能力，善于处理突发事件，具备一定的问题解决能力。 4. 为人诚信、稳重、有耐心、热情、细致入微，且身体健康，能够适应轮班制工作。