做好房间的清洁工作。

【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、必须具备良好的中，英文读写能力。 7、良好的电脑技能，至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。

从专用帐户的投资组合，并最大限度的充分利用所有的销售工具和方案，整合、保护和最大限度地提高收入的机会。业务拓展经理需要根据酒店的政策和程序礼貌、安全、高效的方式进行自己的职责以确保维持一个专业的、高水准的服务。

岗位概述：  确保根据标准及规则給客人提供高效率的服务。主要职责将餐厅的运作情况及服务细节报告于餐厅经理。 职责义务： 有权在特定的场合对客人的投诉、员工放权及与其它部门的沟通作出相应处理决定。确保所有客人消费都正确无误的输入电子计算系统。另确保所有票据及现金都按照酒店的正确步骤完成。同时依照餐厅经理的指示对客人提供 高质量的服务。带领小组成员出色完成上级交代任务，确保员工给客人提供优质的服务并达到部门目标。

岗位职责 1、负责日餐厅员工的岗位业务培训，督促各岗位抓好培训工作、提高全员业务素质。 2、检查各类用具的破损丢失情况，将各项易耗品费用降到最低点。 3、督促厨师长做好食品卫生成本核算、食品价格等工作，定期研究新菜加以推广、提高食品的出成率及边脚料的利用率， 最大限度赢得利润。 4、发展良好的宾客关系，满足宾客特殊需求，处理各类宾客投诉。 5、制定、推行和监督本部门的各项管理制度。 岗位要求 1、3年以上餐厅管理岗位工作经验，有酒店或连锁餐饮管理经验者优先考虑，可以考虑中餐背景； 2、熟悉掌握餐饮管理与服务的专业知识和技能； 3、具有较强的组织管理能力，合理分配员工工作； 4、掌握有效控制餐饮成本的途径，督导各种餐饮服务规范、菜肴质量标准的执行； 5、具有较强的口头表达、撰写业务报告的能力； 6、能妥善处理客人投诉及其他突发事件的能力； 7、有较强的事业心和责任感，工作认真踏实，为人处事公正严肃。

Relevant high star hotel working experience is preferable. 有高星酒店相关工作经验者优先考虑

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

遵循当地政策和酒店程序，监督和指导总机预订部在各个方面达到尽可能高的客人满意度。 Tofollow the local policies and hotel SOP, monitor and guide the GSC &Reservations employees to achieve high level guest satisfaction in all aspects. 拥有完善的专业知识，管理和监督当班员工完成所有任务。 To possesscomprehensive professional knowledge, manage and monitor the employees on dutyto complete all the tasks.  完善工作计划并制定实施目标，定期比较实际成果与目标，采取必要的纠正措施，并执行相关职责的特殊项目的分配，能够胜任多项任务并有出色的跟进技能。 Toimprove work plans and set implementation goals, compare actual results withthe goals on regularly, take necessary corrective measures, and assign specialprojects related to responsibilities, handle multiple tasks and possess excellentfollow-up skills. 协助定期监控已确认的团队用房量和未来的散客预订，以确保准确的住房率预测和更好的收入管理。 Toassist to monitor regularly on the confirmed group rooms inventory and advanceFIT bookings to ensure accurate occupancy forecast and better revenue management. 确保所有预订准确及时录入系统，以保证数据的完整与销售客户产量统计的准确。 Toensure all reservations are properly made to ensure data integrity and accuracyof production tracking of Sales accounts.

确保总机预订部的运作符合公司的相关策略，正确的执行酒店规章。 To ensure that the GSC& Reservations activities are aligned with the respective Corporate Strategy,and that the hotel actions have been implemented where appropriate. 确保所有总机预订部员工为其他部门的同事提供优质的服务，工作的支持与合作。 To ensurethat all GSC & Reservations employees provide excellent service, supportand cooperation to internal customers of other departments as appropriate. 辅助并培训总机预订部整个团队如何处理和解决内部及外部的询问和问题。 To assist andtrain the GSC & Reservations team to handle and resolve internal / externalenquiries and issues. 确保及时与准确报告与客房预订相关的财务信息。 Toensure timely and accurate reporting of financial information related to roomreservations.  协助总机预订部门预算的准备和定期的更新，与前厅部经理密切合作，确保符合预算目标，有效的控制成本。 To assist with the preparationand regular update of the GSC & Reservations Departmental Budget in closecooperation with the Front Office Manager, ensuring targets are met and costsare effectively controlled. 确保Opera及其它所有销售渠道的酒店信息准确一致，建立和维护系统相关价格代码并跟进商务散客合同挂价。 To ensure thatinformation in Opera and all distribution channels are consistent and accurate,create and maintain the related rate codes, follow up the annual business contractsaccordingly. 确保适时维护PMS和其它预订渠道的所有预订信息，及时合并重复的客史记录，识别并跟进所有的差异信息。 To ensure allreservations information in PMS, Reserve and other reservation channels areproperly maintained, duplicate guest history records are merged, anddiscrepancies are identified and addressed. 评估与识别新预订的潜在生意，与销售保持沟通以发展新客户。 To evaluate and identifybusiness potential of new bookings and liaise with Sales for businessdevelopment. 确保所有预订准确及时录入系统，以保证数据的完整与销售客户产量统计的准确。 To ensure allreservations are properly made to ensure data integrity and accuracy ofproduction tracking of Sales accounts. 了解员工培训需求并规划培训程序，以确保部门员工具有多种工作技能，拥有必要的业务技能以便高效的完成工作；明确培训计划并对团队成员进行培训，并确保所有的培训都记录存档且及时提交给人力资源部。 To identify trainingneeds and plan training programs to ensure departmental employees are multiskilled and have necessary skills to perform duties with maximum efficiency;clarify the training topics and train all the employees accordingly, make sureall the training records are filled and pass to the HR on time.

确保宴会部运作符合其酒店策略，适当执行酒店规章。 Assist to ensure that the banquet activities are aligned withthe respective Corporate Strategy, and that the Hotel Actions have beenimplemented where appropriate. 定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。 Conducts regulardivisional communications meetings and ensure that departmental briefings andmeetings are effective and conducted as necessary. 监督部门营运手册的准备和更新的工作。 Oversee the preparation and update of individual DepartmentalOperations Manuals.  确保所有员工遵循品牌承诺并始终提供优异的对客服务。 Ensures that all employeesdeliver the brand promise and provide exceptional guest service at all times. 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。 Ensure that employees alsoprovide excellent service to internal customers in other departments asappropriate. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handle all guest andinternal customer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved satisfactorily. 与客人和同事保持基于良好工作关系的互动接触。 Maintain positive guestand colleague interactions with good working relationships. 与客人建立并保持良好的客户关系。 Establish a rapport withguests maintaining good customer relationships. 经常亲自证实餐厅客人得到的是最好的服务。 Personally, and frequentlyverifies that guests in the banquet area are receiving the best possibleservice. 在宴会区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。 Spends time in the Outlet(during peak periods) to ensure that the Outlet is managed well by therespective employees and functions to the fullest expectations. 将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。 Maximizes employeeproductivity through the use of multi-skilling, multi-tasking and flexiblescheduling to meet the financial goals of the business as well as theexpectations of the guests. 关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。 Focus attention onimproving productivity levels and the need to prudently manage utility/payrollcosts within acceptable guidelines ensuring optimum deployment and energyefficiency of all equipment. 确保遵守品牌承诺以追求利润最大化为原则进行部门运作。 Ensure that the outlet isoperated in line with maximizing profit while delivering on the brand promise. 达到月度和年度宴会，会议中心及接待楼营业收入。 Achieve the monthly andannual the banquet, conference center and reception building revenue. 协助餐饮部年度经营计划的准备工作。 Assist in the preparationof the Annual Business Plan for Food and Beverage. 协助进行月度的再度预测，适当的时候让各个部门经理参与其中。 Assists in the monthlyre-forecasting, involves the respective Heads of Department as appropriate. 确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。 Ensures that all hotel,company and local rules, policies and regulations relating to financial recordkeeping, money handling and licensing are adhered to, including the timely andaccurate reporting of financial information 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 Assist in the inventorymanagement and ongoing maintenance of hotel operating equipment and otherassets. 以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候让各个部门经理参与其中。 Manages costs proactivelybased on key performance indicators, works with the respective Heads ofDepartment as appropriate. 确保使用新技术和设备，简化工作系统提高工作效率。 Ensures new technology andequipment are embraced, improving productivity whilst taking work out of thesystem. 在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下做出反馈。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. 监督餐饮的服务和餐饮标准。在必要的地方包括宴会厅，会议中心及接待楼，与宴会副经理、行政副总厨和厨师长一起实施正确的措施。 Monitors service and food and beverage standards in the BQT, Meeting Center and Villas.  Work with the Assistant BQT Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary. 与行政副总厨共同对涉及点位餐饮营运进行频繁而全面的检查。 Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation. 经常查证餐饮准备中仅可用新鲜的产品。 Frequently verifies that only fresh products are used in food and beverage preparation. 帮助行政总厨/行政副总厨提出富有创意的建议和想法。 Assist the Executive Chef/Executive Sous Chefs with creative suggestions and ideas. 监督对所有运营设备和营业用品的月度盘点。 Conduct monthly inventory checks on all operating equipment and supplies. 针对每日营运和质量控制与厨房密切沟通。 Liaise with the Kitchen and Beverage Department on daily operations and quality control. 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 确保宴会的前、后区域的洁净有序。 Ensure that banquet area is kept clean and organized, both at the front as well as the back of house. 与客房部配合，确保严格执行既定的清洁计划。 Liaises and organizes with Housekeeping Department that the established cleaning schedules are strictly adhered to. 监督和协助所有宴会部员工的聘用和筛选。在招聘时遵循酒店指示，在筛选员工时以能力基础进行选择。 Oversees and assists in the recruitment and selection of all banquet employees.   Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. 监督餐饮部所有员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。 Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 经过适当的培训、指导和/或教导，通过提高每位员工的技能和能力将其效力发挥到最大化。 Maximize the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. 指导员工进行年度表现评估，支持他们的职业发展目标。 Conduct annual Performance Development Discussions with employees and to support them in their professional development goals. 通过持续的反馈和月度会议来帮助部门培训员不断进步。 Assist in the development of Departmental Trainers through ongoing feedback and monthly meetings. 与培训经理和部门培训员协调下为员工制定计划并落实有效的培训课程。 Plan and implement effective training programmers for employees in coordination with the Training Manager and Departmental Trainers. 监督每周工作时间安排的准备和记录，确保可以反映出营业需求和其他重要的业绩指数。 Oversee the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators. 鼓励员工成为有创意的、主动的、具有挑战精神并可以认识到自身对于营运成功所作贡献的员工。 Encourage employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. 支持落实以人为本，示范并加强诺金价值观和文化特性。 Support the implementation of The People Philosophy, demonstrating and reinforcing NUO’s Values and Culture Characteristics. 确保所有员工完全理解并严格遵守员工守则。 Ensure that all employees have a complete understanding of and adhere to employee rules and regulations. 确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。 Ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. 对于员工意见调查做出反馈并落实相应的改善措施。 Feedbacks the results of the Employee Opinion Survey and ensures that the relevant changes are implemented.

【岗位职责】 1、协助起草酒店综合性的业务报告、计划、总结、决议简报及本部门的公文函件。 2、参加行政例会和综合办会议，做好会议记录，了解各项决定、决议的贯彻情况，并及时反馈信息。 3、汇总各类报表，做好酒店大事记和外事活动日志。 4、做好日常接待、来信来访等有关事宜。负责审检对外发文、对内行文。 【岗位要求】 1、本科或以上学历。具有秘书工作经验。 2、掌握酒店经营管理一般知识，熟悉酒店秘书工作和行政管理知识。 3、掌握应用文撰写方法，懂得接待礼仪、礼节。 4、了解旅游法规及有关经济法规和政策，熟悉外事纪律 5、能处理一般的文件、函电和资料，具有较好的协调、接待工作能力。 6、有较好的文字组织能力，能撰写各类应用文稿及计划、总结、报告等。 7、熟练掌握电脑操作。能熟悉掌握一门外语。

此岗位招中餐厅主管 1. 确保酒店最基本细的品牌标准都要被贯彻执行。 Ensures that minimum brand standards have been implemented. 2. 对于客户调查结果做出回应并落实相应的改善措施。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 3. 以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 4. 确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。 Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 5. 在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下做出反馈。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. 6. 监督餐厅的服务和餐饮标准。在必要的地方，与餐厅经理、行政副总厨和厨师长一起实施正确的措施。 Monitors service and food and beverage standards in the Outlet. Work with the A Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary. 7. 与中餐行政副总厨对餐饮营运进行频繁而全面的检查。 Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation. 8. 经常去查看餐饮准备中仅可用新鲜的产品。 Frequently verifies that only fresh products are used in food and beverage preparation. 9. 协助行政总厨/行政副总厨提出富有创意的建议和想法。 Assists the Executive Chef/Executive Sous Chefs with creative suggestions and ideas. 10. 协助监督对所有运营设备和营业用品的月度盘点。 Assists in conducting monthly inventory checks on all operating equipment and supplies. 11. 针对每日营运和质量控制与厨房密切沟通。 Liaises with the Kitchen and Beverage Department on daily operations and quality control. 12. 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 13. 确保餐厅的前、后场区域的洁净有序。 Ensures that the outlet is kept clean and organized, both at the front as well as the back of house. 14. 与客房部配合，确保严格执行既定的清洁计划。 Liaises and organizes with H

1.  确保酒店最基本的品牌标准都要被贯彻执行。 Ensures that minimum brand standards have been implemented. 2.   对于客户调查结果做出回应并落实相应的改善措施。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 3.  以支持和灵活的态度与其他餐厅经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 4.   确保中餐厅员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。 Ensures that Chinese reastaurant employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 5.   在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下做出反馈。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. 6.  监督餐厅的服务和餐饮标准。在必要的地方，与餐厅副经理、行政总厨和厨师长一起实施正确的措施。 Monitors service and food and beverage standards in the Outlet.  Work with the Assistant Outlet Managers, Executive Chefs and Chef de Cuisines to take corrective actions where necessary. 7.   与中餐行政副总厨共同对餐饮营运进行频繁而全面的检查。 Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation. 8.   经常查证餐饮准备中仅可用新鲜的产品。 Frequently verifies that only fresh products are used in food and beverage preparation. 9.   帮助行政总厨/行政副总厨提出富有创意的建议和想法。 Assists the Executive Chef/Executive Sous Chefs with creative suggestions and ideas. 10.   监督对所有运营设备和营业用品的月度盘点。 Conducts monthly inventory checks on all operating equipment and supplies. 11.   针对每日营运和质量控制与厨房密切沟通。 Liaises with the Kitchen and Beverage Department on daily operations and quality control. 12.   对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 13.   确保中餐厅的前、后场区域的洁净有序。 Ensures that the Chinese restaurant is kept clean and organized, both at the front as well as the back of house. 14.  与客房部配合，确保严格执行既定的清洁计划。 Liaises and organizes with Housekeeping Department that the established cleaning schedules are strictly adhered to.

1、遵守酒店的相关财务规章制度和相关管理规定。 2、熟练掌握餐厅收银软件的操作，在规定时间内为宾客结完帐。 3、负责各银行终端机的签到及结帐，保证机器正常运作。 4、核收餐厅服务员开出的点菜单，并盖章根据点菜单将各项内容准确无误入电脑帐，保证每笔帐款结算快速、准确、有条不紊。 5、严格审核减免、打折，熟记酒店各种折扣。 6、与营业点员工密切配合，保证各帐款及时完整地收回。 7、及时将营业款投入保险柜，并做好“投币记录”。

·Assist GuestExperience Director in ensuring that the Guest Experience department is managedsuccessfully as an independent profit center and handling of guest issues andmonitor guest satisfaction by evaluating feedback and guest surveys. 协助宾客体验总监确保宾客体验部作为一个独立的盈利中心而进行有效管理，并通过评估反馈和访客调查来处理客人问题并监控客人的满意度。 ·In absence of all department heads during thenight, supervise and assist all departments to ensure thenormal operation. 在夜间没有任何部门负责人的情况下，监督且协作各部门确保正常运行。 ·Ensure that allemployees are following standards and procedures set by the hotel. 确保所有员工都遵守酒店制定的标准和程序。 ·Manage and responsible for any guest complaints, incidents or emergencies that mayoccur during the night. 管理和负责夜间可能发生的任何客人投诉、事件或紧急情况。 ·Conduct front deskservices, including check-in and check-out processes forguests arriving and departing during the night. 提供前台服务，包括为夜间抵达和离开的客人办理入住和退房手续。 ·Conduct reservation services, responsible for booking confirmations onall related channels. 提供预定服务，负责在所有相关预定平台及时接单。 ·Coordinate withhousekeeping department to ensure rooms are cleaned and prepared for guests. 与客房部协调合作，确保满足客人清洁需求。 ·Monitor andmaintain hotel security, including surveillance and patrols. 管控和维护酒店安全，包括监督和巡逻。 ·Review and manageinventory, ensuring supplies are fully stocked for the next day. 检查和管理库存，确保第二天的用品供应充足。 ·Perform the end ofday closing, prepare night reports, including VIP report, PSB registration,high balance, incidents, and occupancy rates etc. 做好夜审，准备各类报告，包括VIP报告、证件登记相关的各类台账、消费超限额、客人事件和入住率。 ·Ensure that duringthe night the correct room revenue, rebates, and correct errors is accountedfor and ensure that all room discrepancies are followed up. 夜班时确保房间收入，减免的正确性和错账的改正，并确保所有房间差异都得到跟踪。 ·Assist incoordinating an effective and efficient Payroll Management / Resourceallocation through establishing a flexible work force throughout the Division,based on the principles of Multi Skilling and Multi-Tasking. 根据“一职多能”的原则，协助部门负责人建立一个灵活的用人机制，协调有效和高效的薪资管理和资源分配。 ·Support Host needsin other departments based on the hotel priorities and anticipated businesslevels. 根据酒店的优先次序和预期业务水平，支持其他部门对主理的需求。 ·Establish arapport with guests maintaining good customer relationship and handle all guestcomplaints, requests and enquiries on Guest Services. 与客人建立并保持良好的客户关系，并处理所有客人投诉，要求和问询。 ·Manages incompliance with established company policies and procedures and SOPs set forthe department. 按照既定的公司政策和程序进行管理，并为部门设置操作程序。 ·Ensure the Guest ExperienceDepartment meets quality and internal standards. Identify process improvements and best practices.Provide feedback and develop processes to improve the guest experience. 确保宾客体验部符合质量和内部标准。确定流程改进和最佳操作规程。提供反馈和改进流程，以改善客户体验。 ·Increase occupancy, ADR and RevPAR index by makingaccurate reservations using the implemented dynamic pricing strategies. Implement upsell program. 通过使用实施的动态定价策略进行准确预约，提高入住率，每日平均房价和每间夜平均收入。完成增销计划。 ·Workclosely with the Finance department on follow-up items, i.e., returned checks,rejected credit cards, billing accurateness, cashier handling etc. 与财务部在后续跟进事宜中紧密合作，如：退还支票，拒绝信用卡，账单正确性，现金管理等。 ·Operate all aspects of the Guest Experiencecomputer system, including software maintenance, report generation andanalysis. 操作客户服务部门所有的计算机系统，包括软件维护，报告生成和分析。 ·Be personally and frequently verify that guest’scheck-in / out are receiving the best possible service. 经常亲自对客人在入住/离店时是否得到最佳服务进行核实。 ·Monitor call handling in Guest Experience andensure that all telephone standards are adhered to. 监控宾客体验部的电话服务，并确保其遵守所有电话服务标准。 ·Analyze call statistics and take corrective actionwhere necessary and highlight issue to Guest Experience Director. Minimize call abandonments. 分析通话统计数据，并在必要时采取纠正措施，并向宾客体验总监汇报突出问题。尽量减少呼叫放弃。 ·Maintain standardsof guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issuesto the respective department head. 保持客户服务质量的标准。分析客人请求的回应时间，并向相应部门负责人汇报突出问题。 ·Ensure that the Guest Experience team projects awarm, professional and welcome image. 确保宾客服务团队表现出热情，专业和欢迎的形象。 ·Be in attracting, coaching, training, and retainingtalent by engaging and showing a genuine passion to develop others. 用真诚的热情来吸引，指导，培养和留住人才。 ·Collaborate with Guest Experience Director inpreparation of annual department operating budget: Monitor monthly expenses,with emphasis on variances, assisting in preparing schedules, ordering,inventory management, and other administrative duties as needed. 协助宾客体验总监，编制部门年度运营预算：监测每月开支，重点是差异，协助准备时间表，订购，库存管理以及其他需要的行政职责。 ·Make sure cleaning and engineering projects (guestrelated) during the night are supervised. 监督确保夜间的清洁和工程项目（客人相关）。 ·Achieve maximumsell out where possible. 尽可能实现最大限度的销售。 ·Act as a coach andmentor to team members, maintaining discipline as necessary. 在工作中为员工树立榜样，必要时采取纪律措施，确保宾客体验部工作。 ·Attend career development training as and when required. 在必要时参加职业发展培训。 ·Ensure clear and timely internal team communication (e.g. of roomtargets, up-selling targets). 随时确保团队内部的信息沟通（如：客房销售目标；增销目标）。 ·Responsible for overall department training plan including trainingrecords and delivery of training. 负责全部门的培训计划，包括培训内容的记录和交付。 ·Able to efficiently perform all reception duties (accurate completion offorms, securing of payment). 保证日常前台接待工作能够高效运转实施（表格单据要填写规范，付款方式要有保障）。 ·Is knowledgeable on all hotel information, city information and eventactivities. 需要了解一切酒店信息、城市信息和重要活动事件的信息。 ·Proactively seek guest comments and feedback. 积极主动地寻求客人的建议和反馈。 ·Responsible for monitoring and controlling room inventory management. 随时监控客房的出租率。 ·Take ownership of complaints ensuring final resolution and guestsatisfaction. 设身处地的为客人投诉的圆满解决和顾客满意度负责。 ·Act as a role model and exemplifies delivery of Artyzen Brand ServiceStandards. 在工作中以雅辰酒店的品牌服务标准为依据。 ·Attend briefings and shift handovers, and conduct relevant teammeetings. 参加例会、交接班，并实时召开相关团队工作会议。 ·Be familiar with hotel’s contingency plan. 熟练掌握酒店突发事件处理预案。 ·Comply with Health & Safety, emergency, fire and hotel rules andregulations. 遵守有关健康安全、紧急事件、火警和酒店规则等相关章程。 ·Completes checkson reports including- rate, room discrepancy, credit check, blacklist report. 确保检查包括：房价、房态差异、信用核查、酒店黑名单等相关报表。 ·Conducts spotchecks all activities relating to Artyzen membership. 负责检查所有雅辰会员计划的工作实施。 ·Responsible forensuring accurate submission of guest information in the China Police Report system. 负责保证客人信息正确、完整的录入中国公安报告系统。 ·Performs qualityspot checks on all aspects of the Guest Experience operations。 对宾客体验部的一切运营工作进行质量检查。 ·Produces qualityimprovement plans and execute. 制定并实施产品质量提升计划。 ·Follows up onfinance related issues to ensure all payments are secured and accurate. 依照财务制度确保一切付款方式的保障性。 ·Monitor annualleave plans ensuring it is in line with business trends. 根据酒店运营情况合理安排年假。 ·Review and analyzeexpenses to keep in line with departmental targets. 回顾并分析开支预算以确保部门收益目标的达成。 ·Remaincommercially aware, maximizing revenue being always up-to-date on currentpromotions. 时刻保持经济头脑，持续一贯性的日常促销可以保证利润最大化。 ·Adhere by allcompany rules and regulations. 服从公司的所有规章制度。 ·To undertake anyother reasonable task or request as directed by the management. 贯彻执行由管理者下达的正确指示和要求。

• Assist Guest Experience Managers in ensuring smooth operation of each working shift; handling of guest issues; monitor guest satisfaction by evaluating feedback. 协助宾客体验经理确保每个班次运营流畅，通过评估反馈来处理客人问题并监控客人的满意度。 • Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude. 对客塑造一个专业及乐于助人的形象，当客人遇到任何需要帮助的情况时，及时的以关怀和帮助的态度给予充分配合。 • Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings. 要完全熟知酒店及本地其他场所的服务和设施。 • Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area. 要对客人关于本地餐厅、交通和娱乐活动的问题做出回答。 • Suggest off-the-beaten path places to guests to present authentic dinning, entertainment and travel experience. 为客人推荐一些不同寻常的正宗的饮食、娱乐活动以及旅行体验。 • Perform opening and closing procedures at all Guest Experiences Area. 负责所有宾客体验部所属区域的营业和关闭的相关工作。 • Ensure all guests experience a fresh and modern check-in/check-out procedure. 确保所有客人在办理入住、离店手续时，都能有新颖和时尚的体验。 • Assist with luggage and door upon guest request. 当客人提出需要行李和开门服务时应提供相应服务。 • Perform curbside check in for special guests on mobile devices. 使用移动设备为特殊客人在房间办理入住手续。 • Ensure that guest history is maintained accurately and up-to-date. 确保客史信息维护的正确性和时效性。 • Ensure that Guest Experience and surrounding area are kept clean and organized at all times. 确保宾客体验部及其他周边区域随时都保持干净和整洁的状态。 • Anticipate guest needs and offer related services and suggestions accordingly. 预知客人需求，并提供相关服务和建议。 • Find opportunities to surprise and delight guests to create memorable moments. 寻找为客人创造惊喜的机会，从而制造难忘时光。 • Be able to build small talks with guests during every interaction to engage with guests. 能够在每一次与客人相处的时候愉快沟通，从而与客人建立友好的关系。 • Be entirely flexible and adapt to rotate within the different positions of the Guest Experiences or any other Department of the hotel as needed. 能够在需要时完全灵活地工作在宾客体验部各个岗位，或酒店其他各个部门。 • Ensure that all daily special rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance and accordingly and welcome amenities are appropriately ordered. 确保所有每日特殊房间，有特别要求的房间，长住客人房间都会在客人抵店前提前锁定，并且提前准备好欢迎礼品。 • Be knowledgeable of all hotel outlets and hours of operation. 熟知酒店所有运营部门信息及营业时间。 • In absence of other department operation during the night, assist all departments to ensure the normal operation when necessary. 在夜间没有其他部门营运的情况下，必要时协作各部门确保正常运行。 • Upsell larger rooms or suites to enhance guest experience and maximize revenue. 推销更大的房间或套房给客人，以提升客人更好的入住体验及酒店收益最大化。 • Cross sell F&B space and products. 交叉销售餐厅餐位及产品。 • Post on a timely basis all laundry, restaurant and other charges as needed. 将客人的洗衣费用、餐饮费用及其他费用及时入账。 • Print room status reports, complete welcome cards/calls and communicate available services and amenities. 打印房态表，完成欢迎卡片/欢迎电话，以及沟通相应的服务及物品。 • Perform daily end of shift deposits and correct "drop" procedures. 完成每日班次结束后结算程序和正确的“投账”程序。 • Review Up-To-Date Report and Trace File on a regular basis during the day. 每天定期检查Up-To-Date Report和Trace File。 • Settle bill accurately through different transaction， including Alipay, Wechat Pay, credit card, cash and etc. 准确地通过不同形式结账，包括支付宝，微信，信用卡，现金等。 • Keep learning not only Guest Experience area but also other Rooms departments and F&B operations. 不断学习宾客体验部的相关知识，及其他运营部门的相关知识。 • Coordinate, process and distribute all incoming reservations during off hours of Reservation Department, and be responsible for telephone inquiries and information services for the hotel. 负责酒店的电话问询、答疑等服务，并在非预订部工作时间，负责协调、处理和分配所有接收到的客房预定。 • Optimize revenue through timely and accurate bookings. 通过及时、准确的酒店相关预订提高酒店收益。 • Complete other tasks that assigned by Management. 完成管理层安排的其他工作。

保持穿着、卫生、制服和仪容有特定的标准和纪律要求。 •TURNS IN ALL LOST AND FOUND ITEMS. 上交所有拾到的遗失物品。 •TO ENSURE GUEST REQUESTS ARE MET AND COMPANY POLICIES AND STANDARD PROCEDURES ARE IMPLEMENTED AND MAINTAINED. 在保证公司制度和标准是执行和维护的前提下，尽量满足客人的需要。 •ASSIST IN THE COUNTING AND STORING OF LAUNDERED LINEN AND UNIFORMS IN STOCK SIZES RECEIVED FROM THE LAUNDRY. 协助按储藏类别和尺寸对洗衣房收回的布草和制服清点、分类与储藏。 •SPOT CHECKS ALL LINEN FOR WASHING QUALITY, STAINS AND DAMAGES. RETURNS ANY STAINED LINEN TO LAUNDRY FOR REWASH AND ANY DAMAGED LINEN TO SEAMSTRESS FOR REPAIRS. 检查所有布草清洗质量，有无损坏或污染，把有污渍的拿到洗衣房重洗，有损坏的拿给裁缝修复。 •REPORTS ANY, MISSING ITEMS, DISCREPANCIES, HEALTH OR SAFETY HAZARD TO LINEN / UNIFORM SUPERVISOR. 对任何丢失的物品、异常情况，和对人身健康或安全有威胁的状况发生要汇报给布草 /制服房主管。 •DISTRIBUTES LINEN TO MAID STATIONS ACCORDING TO ARTYZEN STANDARDS. 根据雅辰酒店标准分配布草给楼层服务间。 •SORTS AND COUNTS LINEN AND UNIFORMS ACCORDING TO ARTYZEN STANDARDS. 根据雅辰酒店标准整理、清点布草和制服。 •PROVIDES ALL POSSIBLE ASSISTANCE AND OUTSTANDING SERVICE TO GUESTS. 尽可能给客人提供最好的帮助与服务。 •TO ASSIST IN CONTROLLING EXPENSES WITHOUT REDUCING QUALITY OR SERVICE AND TO GIVE SUGGESTIONS ON HOW TO REDUCE EXPENSES. 在不降低服务质量的前提下，协助控制费用，并可以就如何降低费用提出建议。 •TO ENSURE GOOD INTERDEPARTMENTAL COMMUNICATION, NETWORK AND TEAMWORK. 保证与酒店其他部门保持良好的沟通、交流与团队合作精神。 •TO ATTEND DAILY COMMUNICATION MEETINGS AND WEEKLY HOUSEKEEPING MEETINGS. 参加每天的例行早会和每星期的客房部会议。 •TO ACT AND FOLLOW UP ON ALL DECISIONS, DEPARTMENTAL MEETINGS, PROGRAMS AND SCHEDULES DECIDED BY THE ASSISTANT HOUSEKEEPER. 执行客房部副经理所作的有关计划等工作安排。 •MAINTAINS OPEN CHANNELS OF COMMUNICATION WITH THE ASSISTANT HOUSEKEEPER ON ALL MATTERS AFFECTING LINEN AND UNIFORMS. 积极配合客房部副经理做好关于布草与制服方面的工作。 •INSPECTS LAUNDRY, MAIDSTATIONS, ROOM ATTENDANT TROLLEYS, LINEN STOREROOM AND FOOD AND BEVERAGE OUTLETS ON A REGULARLY BASIS TO ENSURE THAT ALL LINEN AND UNIFORMS ARE PROPERLY STORED AND PAR STOCKS ARE MAINTAINED ACCORD TO ARTYZEN STANDARD. 检查洗衣房、工作服务间、客房服务员手推车、布草储藏室的布草基本荐量，保证所有制服和布草的正确存放标准与存量是符合雅辰酒店标准的。 •ENSURES THAT ALL DAMAGED OR STAINED LINEN AND UNIFORMS ARE REPAIRED OR SENT BACK TO LAUNDRY FOR REWASH. 确保破损或被污染的布草和制服及时修补或退回洗衣房重洗。 •RESPONSIBLE FOR ALL PAR STOCK LEVELS FOR LINEN AND UNIFORMS IN THE LINEN ROOM, STOREROOM AND REPORTS SHORTAGES OF SUCH ITEMS TO THE ASSISTANT HOUSEKEEPER AND EXECUTIVE HOUSEKEEPER. 负责控制好布草房、储藏室的制服和布巾的备用标准，如发现布巾短缺，把情况及时汇报给客房部副经理和经理。 •RESPONSIBLE FOR DAILY ISSUES OF ALL FOOD AND BEVERAGE / HOUSEKEEPING LINEN AND UNIFORMS ACCORDING TO STANDARD PROCEDURES AND REPORTS DISCREPANCIES ON PAR STOCKS TO ASSISTANT HOUSEKEEPER. 根据标准程序负责每天酒店的制服与客房布草管理，有差异时汇报给副经理。 •SPOT CHECKS DAILY, LINEN AND UNIFORMS THAT STANDARDS ARE MAINTAINED. 每天检查布草和制服，确保它们的状况和卫生是符合标准的。 •RESPONSIBLE FOR MONTHLY INVENTORY OF ALL LINEN. 负责所有布草每月的盘点。 •ENSURES GOOD INTERDEPARTMENTAL COMMUNICATION, NETWORK AND TEAMWORK. 其他部门保持良好的沟通、交流与团队合作精神。 •ATTENDS ALL MEETINGS AND TRAINING'S AS REQUIRED. 按要求参加会议和培训。 •ACTS ON ALL DECISIONS, DEPARTMENTAL MEETINGS, PROGRAMS AND SCHEDULES DECIDED BY THE ASSISTANT EXECUTIVE HOUSEKEEPER AND LINEN / UNIFORM SUPERVISOR. 执行客房部副经理和布草 /制服主管所作的计划和工作安排。 •HANDLES OTHER DUTIES AND PROJECTS AS ASSIGNED. 按照部门安排完成其它工作。 •FILLS IN FOR OTHER NON-SUPERVISORY PERSONNEL AS REQUIRED. 当别的职位有协助需求时，要及时给予支持。 •PERFORMS EVENING AND NIGHT DUTY AS REQUIRED. 按部门排班出勤中班或夜班。 •TO ASSIST IN CONTROLLING EXPENSES WITHOUT REDUCING QUALITY OR SERVICE AND TO GIVE SUGGESTIONS ON HOW TO REDUCE EXPENSES. 在不降低服务质量的前提下，协助控制费用，并可以就如何降低费用提出建议。 •TO PREPARE A MONTHLY REPORT WITHIN THE ASSIGNED AREA, PLANNING AND ASSESSING IMPROVEMENTS IN STANDARDS, GOALS, AND COSTS. 准备工作区域的每月报告，计划和评定标准、目标和耗费的改善情况。 •CONTROLS AND ANALYSES WITHIN THE ASSIGNED AREA, ON AN ON-GOING BASIS, DEPARTMENTAL COSTS. 不断的从最基础的耗费中控制和分析部门区域的耗费情况。 •TO KEEP ACCURATE RECORDS OF ALL LINEN AND UNIFORM INVENTORIES AND DISCARDED. 对所有布草和制服的更新及报废做详细的记录。 TAILOR 裁缝 •DISTRIBUTE CLEAN UNIFORMS TO EMPLOYEES AS ACCORDING TO COMPANY SPECIFICATIONS. 根据公司规格向酒店人员分发干净的制服。 •ENSURE SAFETY, CLEANLINESS AND ORGANIZATION OF THE UNIFORMS AND THE UNIFORM ROOM. 确保工服和工服室的安全，清洁和整齐。 •RECORD ASSIGNED AND UNASSIGNED UNIFORMS WHEN THEY ARE DISTRIBUTED, RETURNED, OR CLEANED. 记录已分配和未分配的工服，的分配明细，退回或清洁。 •INSPECT UNIFORMS FOR DAMAGE AND REMOVE SUBSTANDARD UNIFORMS FROM CIRCULATION AND ISSUE REPLACEMENTS. 检查工服的损坏，并从流通中清除不合格的制服并负责更换工作。 •COMPLETE INVENTORY AND AUDIT OF UNIFORMS AND LINENS ON A MONTHLY BASIS AND RAISE DISCREPANCIES TO THE MANAGER. 每月完成对工服和布草的库存和审核，并向经理报告差异。 •OPERATE AND MONITOR WASHING, DRY CLEANING, AND DRYING MACHINERY, INCLUDING ADDING CHEMICALS AND CLEANING MECHINE. 操作和监控洗涤，干洗和干燥机械，包括添加化学药剂和清洁机器设备。 •IDENTIFY STAINED OR DAMAGED ITEMS AND DETERMINE STATUS FOR REPAIR, SPOT TREATMENT, REWASH, OR DISCARD. 识别染色或损坏的物品，并根据情况决定修理、现场处理、回洗或丢弃。 •COMPLETE DAILY, WEEKLY AND MONTHLY CHECKLISTS. 完成的每日，每周和每月检查清单。 •MAINTAINS APPROPRIATE STANDARDS AND DISCIPLINE FOR DRESS, HYGIENE, UNIFORM AND APPEARANCE. 对服务员的仪容仪表、卫生、制服等要有特定的标准。 •TURNS IN ALL LOST AND FOUND ITEMS. 制服里发现的失物都要归还给失主。 •TO ENSURE GUEST REQUESTS ARE MET AND COMPANY POLICIES AND STANDARD PROCEDURES ARE IMPLEMENTED AND MAINTAINED. 在保证公司制度和标准的前提下，尽量满足客人的需要。 •CARRIES OUT ALL REPAIRS OR ALTERATIONS ON GUEST CLOTH, UNIFORMS AND HOTEL LINEN. 完成所有客人衣服、员工制服和酒店布草的修补与改动工作。 •REPAIRS ANY DAMAGED SOFT FURNISHING, ANY ITEMS WHICH CANNOT BE REPAIRED TO BE REPORTED TO LINEN / UNIFORM SUPERVISOR. 修补软陈设，对一些不能修的汇报给布草 /制服主管。 •PREPARES REQUISITION FOR COTTONS, BUTTONS, ZIPS AND OTHER ITEMS REQUIRED FOR ALL REPAIR WORK. 准备申请书关于棉制品、扣子、拉链及其它所有修补工作 •ENSURES SEWING AND OVERLOCK MACHINES ARE MAINTAINED AND CLEANED. 确保缝纫机和锁边机是被维护和干净的。 •REPORTS ANY LINEN OR UNIFORMS WHICH NEED TO BE DISCARDED TO LINEN / UNIFORM SUPERVISOR. 对必需丢弃的布草 /制服要报告给布草 /制服主管。 •REPORTS ANY, MISSING ITEMS, DISCREPANCIES, HEALTH OR SAFETY HAZARD TO LINEN / UNIFORM SUPERVISOR. 对任何丢失的物品、异常的情况，和对人身健康或安全有威胁的状况发生要汇报给布草 /制服房主管。 •ASSISTS IN ISSUING UNIFORMS AND LINEN AS REQUESTED. 按要求协助分发制服和布草。 •PROVIDES ALL POSSIBLE ASSISTANCE AND OUTSTANDING SERVICE TO GUESTS. 尽最大可能给客人提供优质服务。

冷房实习生 饼房实习生 喜欢烹饪，工作认真负责，热情开朗，积极主动，学习能力强，有相关专业经验优先考虑

• Confirm every piece of business possible – selling the right room to the right customer at the right time for the right price. 锁定每一笔可能的生意 将适当的房间在适当的时间以适当的价格销售给适当的顾客 • Deliver financial results. 呈交财务成果 • Effectively uses and promotes technology to support productivity and profitability. 有效的利用科技手段去支持生产力和利润率 • Builds effective relationships with customers and business partners. 与既有的客户和潜在的客户及合作伙伴保持密切的联系。 • Identifies and handles sales leads effectively and efficiently. 高效认知和掌握销售线索。 • Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews. 仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 • Focuses efforts on group accounts with significant potential sales revenue. 集中致力于开发潜在的重要的团体客户。 • Develops relationships within community to strengthen and expand customer base for corporate/ group/catering sales opportunities. 发展与社会团体的关系来壮大并拓展客户基础以寻求企业客户，团队及宴会销售的机会。 • Monitors and reports on market and competition within own market segment. 在独自的细分市场中监控并报告市场变动及竞争状况。 • Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time. 准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 • Active distribution of product information and creates awareness in the markets and business segments or responsibility. 在市场及具体细分市场中积极传达产品信息和创造品牌认知度。 • During sales calls, carries out “cross selling” in accordance with corporate and divisional guidelines. 在销售拜访的活动中，按照集团和亚太区的集团规定实施交叉销售。 • During Sales Calls, uses USPs – linking features with benefits. 在拜访客户过程中，联系酒店特点及优势运用酒店的独特卖点。 • Undertakes tasks as and when requested to fulfill the marketing and sales objectives of hotel. 按酒店和部门的要求完成酒店市场推广和销售任务。 • Creative contribution to product and sales development. 对产品及销售和发展做出创造性贡献。 • Participates in planning and realization of sales campaigns together with Director of Sales /DOSM within defined market segments. 与销售总监和市场销售总监一起，参与规划及实现在明确的细分市场中的销售活动。 • Assists in planning and coordinating sales activities and events. 协助计划和配合销售活动和时间。 • anagers account base and maintains all customer information up to date manually and electronically. 管理客户档案数据库。手工或以电脑更新客户档案。 • Provides ongoing advice and support to staff under his/her supervision. 对管辖下的员工提供积极有益的工作建议和支持。

工作认真负责，性格活泼开朗，善于与人沟通交流。

• Warm welcome and fond farewell guests at first floor, escort guests, assist guests with concierge requests. • 在一楼对客人热情迎来送往，帮助引导客人，协助处理客人礼宾相关诉求。 • Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude. 对客塑造一个专业及乐于助人的形象，当客人遇到任何需要帮助的情况时，及时的以关怀和帮助的态度给予充分配合。 • Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings. 要完全熟知酒店及本地其他场所的服务和设施。 • Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area. 要对客人关于本地餐厅、交通和娱乐活动的问题做出回答。 • Suggest off-the-beaten path places to guests to present authentic dinning, entertainment and travel experience. 为客人推荐一些不同寻常的正宗的饮食、娱乐活动以及旅行体验。 • Perform opening and closing procedures at all Guest Experience Area. 负责所有宾客体验部所属区域的营业和关闭的相关工作。 • Ensure all guests experience a fresh and modern check-in/check-out procedure. 确保所有客人在办理入住、离店手续时，都能有新颖和时尚的体验。 • Assist with luggage and door upon guest request. 当客人提出需要行李和开门服务时应提供相应服务。 • Ensure that guest history is maintained accurately and up-to-date. 确保客史信息维护的正确性和时效性。 • Ensure that Guest Experience and surrounding area are kept clean and organized at all times. 确保宾客体验及其他周边区域随时都保持干净和整洁的状态。 • Anticipate guest needs and offer related services and suggestions accordingly. 预知客人需求，并提供相关服务和建议。 • Find opportunities to surprise and delight guests to create memorable moments. 寻找为客人创造惊喜的机会，从而制造难忘时光。 • Be able to build small talks with guests during every interaction to engage with guests. 能够在每一次与客人相处的时候愉快沟通，从而与客人建立友好的关系。 • Be entirely flexible and adapt to rotate within the different positions of the Guest Experience or any other Department of the hotel as needed. 能够在需要时完全灵活地工作在宾客体验部各个岗位，或酒店其他各个部门。 • Be knowledgeable of all hotel outlets and hours of operation. 熟知酒店所有运营部门信息及营业时间。 • In absence of other department operation during the night, assist all departments to ensure the normal operation when necessary. 在夜间没有其他部门营运的情况下，必要时协作各部门确保正常运行。 • Keep learning not only Guest Experience area but also other Rooms departments and F&B operations. 不断学习宾客体验部的相关知识，及其他运营部门的相关知识。 • Complete other tasks that assigned by Management. 完成管理层安排的其他工作。

• Attends to repairs and maintenance of all systems and related equipment including heating, ventilation and air-conditioning and refrigeration equipment 负责所有系统和相关设备的维修和保养，包括暖气、通风、空调和制冷设备 • Responsible for operation and maintenance of cool rooms including compressors, dryers, evaporators, condensers and associated equipment. 负责冷室的操作和维护，包括压缩机，干燥器，蒸发器，冷凝器和相关设备。 • Responsible for operation, repairs and maintenance of all fridge units, ice machines, air dryers, refrigerated air conditioning and the refrigerated system of the dry cleaning machine. 负责所有冰箱、制冰机、风干机、制冷空调和干洗机的制冷系统的操作、维修和维护。 • Perform daily log readings of cold rooms and refrigerators ensuring proper operation of equipment.
 执行冷藏室和冰箱的每日日志读数，确保设备正常运行。 • Perform general and emergency repairs and maintenance to all plant and equipment based on skill and experience level. 根据技能和经验水平，对所有机房和设备进行一般和紧急维修和维护。 • Carry out regular inspections of plant and equipment as per the daily checklist and ensure that inspections required by Government authorities are conducted and documented. 根据每日检查表对工厂和设备进行定期检查，确保政府当局要求的检查得到执行并记录在案。 • Carry out general room repairs, preventative maintenance inspections and repairs as per computerized system. 根据电脑系统进行机房维修，预防性维护检查和维修。 • Perform and assist with the Fire Protection Preventative Maintenance Program ensuring all items are inspected as per weekly schedule. 执行并协助消防预防性维护计划，确保所有项目按照每周计划进行检查。 • Review daily log book, rectify or follow up on all items left unsolved from any previous shifts in relation to refrigeration systems. 查看每日工作日志，纠正或跟踪之前任何班次与制冷系统有关的未解决的项目。 • Ensure Fire and Engineering safety features operate at peak efficiency. 确保消防和工程安全功能在最高效率运行。 • Ensure proper records are kept relating to all plant and equipment for the hotel. 确保所有的工厂和设备都有正确的记录。 • Monitor energy and water management systems to minimize wastage and costs using daily / weekly utility readings as a reference point. 监测能源和水的管理系统，以减少浪费和成本，使用每日/每周的公用事业读数作为参考点。 • Ensure that refrigeration workshops have adequate stock and materials in Stores and that all workshops are kept in a clean and safe environment. 确保冷藏车间有足够的库存和物料，所有冷藏车间保持在清洁和安全的环境中。 • Participates as a pro-active team member in the Hotel’s Energy conservation program by making appropriate recommendations to facility supervisors on energy conservation improvements. 积极参与酒店的节能计划，向设施主管提出适当的节能改进建议。 • Ensure water treatment systems pertaining to the HVAC system are operating and maintained 确保与暖通空调系统相关的水处理系统的运行和维护 • Follow state and local building codes when performing the duties and maintaining or repairing mechanical equipment. 在执行职责和维护或维修机械设备时，遵循州和当地的建筑规范。 • Prepare and assist in rebuilding, with work performed by outside firms under major repairs and maintenance throughout the hotel. 准备和协助重建工作，由外部公司在整个酒店进行重大维修和维护。 • Complete daily, weekly and monthly checklists. 完成每日、每周和每月的检查清单。 • Respond to emergency maintenance requests. 响应紧急维修请求。 • Order supplies and parts as needed. 根据需要订购供应品和零件。 • Work closely with Housekeeping and Front Office department to ensure that rooms are unblocked after maintenance issue has been resolved. 与客房部和前厅部紧密合作，确保房间在维修问题解决后能够正常使用。 • Participate in the service failure / consignment schedule (evening and weekend call reliability). 参与服务故障/寄售计划(晚上和周末电话可靠性)。 • Monitor operating supplies and reduce spoilage and wastage. 监控运营供应，减少损耗和浪费。 • Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. 以礼貌和有效的方式处理客人的询问，如果不能立即找到解决办法，将客人的投诉或问题汇报给主管，并确保跟进客人的情况。

• Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude. 对客塑造一个专业及乐于助人的形象，当客人遇到任何需要帮助的情况时，及时的以关怀和帮助的态度给予充分配合。 • Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings. 要完全熟知酒店及本地其他场所的服务和设施。 • Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area. 要对客人关于本地餐厅、交通和娱乐活动的问题做出回答。 • Suggest off-the-beaten path places to guests to present authentic dinning, entertainment and travel experience. 为客人推荐一些不同寻常的正宗的饮食、娱乐活动以及旅行体验。 • Perform opening and closing procedures at all Guest Experience Area. 负责所有宾客体验部所属区域的营业和关闭的相关工作。 • Ensure all guests experience a fresh and modern check-in/check-out procedure. 确保所有客人在办理入住、离店手续时，都能有新颖和时尚的体验。 • Assist with luggage and door upon guest request. 当客人提出需要行李和开门服务时应提供相应服务。 • Perform curbside check in for special guests on mobile devices. 使用移动设备为特殊客人在房间办理入住手续。 • Ensure that guest history is maintained accurately and up-to-date. 确保客史信息维护的正确性和时效性。 • Ensure that Guest Experience and surrounding area are kept clean and organized at all times. 确保宾客体验及其他周边区域随时都保持干净和整洁的状态。 • Anticipate guest needs and offer related services and suggestions accordingly. 预知客人需求，并提供相关服务和建议。 • Find opportunities to surprise and delight guests to create memorable moments. 寻找为客人创造惊喜的机会，从而制造难忘时光。 • Be able to build small talks with guests during every interaction to engage with guests. 能够在每一次与客人相处的时候愉快沟通，从而与客人建立友好的关系。 • Be entirely flexible and adapt to rotate within the different positions of the Guest Experience or any other Department of the hotel as needed. 能够在需要时完全灵活地工作在宾客体验部各个岗位，或酒店其他各个部门。 • Ensure that all daily special rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance and accordingly and welcome amenities are appropriately ordered. 确保所有每日特殊房间，有特别要求的房间，长住客人房间都会在客人抵店前提前锁定，并且提前准备好欢迎礼品。 • Be knowledgeable of all hotel outlets and hours of operation. 熟知酒店所有运营部门信息及营业时间。 • In absence of other department operation during the night, assist all departments to ensure the normal operation when necessary. 在夜间没有其他部门营运的情况下，必要时协作各部门确保正常运行。 • Upsell larger rooms or suites to enhance guest experience and maximize revenue. 推销更大的房间或套房给客人，以提升客人更好的入住体验及酒店收益最大化。 • Cross sell F&B space and products. 交叉销售餐厅餐位及产品。 • Post on a timely basis all laundry, restaurant and other charges as needed. 将客人的洗衣费用、餐饮费用及其他费用及时入账。 • Print room status reports, complete welcome cards/calls and communicate available services and amenities. 打印房态表，完成欢迎卡片/欢迎电话，以及沟通相应的服务及物品。 • Perform daily end of shift deposits and correct "drop" procedures. 完成每日班次结束后结算程序和正确的“投账”程序。 • Review Up-To-Date Report and Trace File on a regular basis during the day. 每天定期检查Up-To-Date Report和Trace File。 • Settle bill accurately through different transaction， including Alipay, Wechat Pay, credit card, cash and etc. 准确地通过不同形式结账，包括支付宝，微信，信用卡，现金等。 • Keep learning not only Guest Experience area but also other Rooms departments and F&B operations. 不断学习宾客体验部的相关知识，及其他运营部门的相关知识。 • Coordinate, process and distribute all incoming reservations during off hours of Reservation Department, and be responsible for telephone inquiries and information services for the hotel. 负责酒店的电话问询、答疑等服务，并在非预订部工作时间，负责协调、处理和分配所有接收到的客房预定。 • Optimize revenue through timely and accurate bookings. 通过及时、准确的酒店相关预订提高酒店收益。 • Complete other tasks that assigned by Management. 完成管理层安排的其他工作。

协助厨房部完成各类工作。