【职位描述】 1.协助出品的准备工作，并有效开展本部门的工作 2.确保所有货物的清洁、新鲜 3.为避免食品变质，要控制好冰箱的存量 4.指导员工有效工作,监督菜品制作过程，控制成本，保证菜品质量 5.指导水台清洁及存放各类货物 6.了解次日用餐人次，制定次日生产计划，确保销售需要 【任职要求】 1.具有3年以上工作经验 2.有良好的团队合作精神

确保拜访客人的专业性，运用酒店的顾问式销售原则和销售锦囊理念。 Ensures professional Sales Calls using Hotel’s Consultative Selling principles and SMART Selling philosophies. 根据既定的目标来计划拜访客人。 Carefully plans Sales Calls into defined objectives. 保持对酒店的设施设备、特征和服务的具体了解。 Maintains a detailed knowledge of hotel facilities, features and services. 系统而有效地拜访现有的和潜在的范围之内的客户，把所得的发现和机会整合成报表并上交给销售部总监。 Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales. 预先调查并设定主要目标，利用Fidelio/ Delphi 数据库制定适合而有效的销售策略，从而扩大酒店的市场份额。 Pre-qualifies and targets prospects, utilizing Fidelio/Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. 确保在销售工作中，通过销售电话和书面沟通体现酒店的高水准。 Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications. 专业地进行日常电话销售，寻求并确定新的商机。 Professionally conducts routine telemarketing activities to identify new business opportunities. 计划并执行对现有的和潜在的客户的拜访，开发新的商机。 Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore new business opportunities. 必要时，宴请或带相关公司的代表或政府官员参观酒店。 Entertains and conducts hotel inspections to relevant representatives / delegates whenever required. 建立强大的联系信息库，以便获取关于各种计划好的将要举行的活动/宴会的信息。 Establishes strong contacts to source for information with regards to planned and upcoming functions / events. 根据年度市场营销计划上标明的个人负责区域来执行销售活动计划。 Implements all sales action plans related to responsibility areas as outlined in the Marketing plan. 完成每月和年度个人目标、公司客户房晚数和客房收入指标。 Achieves the monthly and annual personal target and the corporate segment target room night production and room revenue. 与相关的运营部门保持良好的协调和合作关系，确保满足客人的要求和期望。 Liaises and works closely with the related operation departments ensuring guests requests and expectations are being met.

【职位描述】 研究且准备规划，描绘粗略图和提供所需相关的材料。 Studies and prepares layouts, sketches of proposed illustrations, and related materials to become familiar with assignment. 决定设计风格和技术，或根据特定要求选取制定最佳符合要求的方案。 Determines style, techniques, and medium best suited to produce desired effects and conform to reproduction requirements, or receives specific instructions regarding these variables 通过模型、素描、记忆和设想等规划概念。 Formulates concept and renders illustration and detail from models, sketches, memory, and imagination. 在各种不同阶段完成讨论和例证，并能根据需要做出必要的变化。 Discusses illustration at various stages of completion and makes changes as necessary. 选择类型、文书形式、设置材料、或履行相关责任。 Selects type, draws lettering, lays out material, or performs related duties. 正确设计图标和文稿以应用于各类活动的名称、背景、屏幕广告、商业标识等，及其他可视图片和电视广播的广告、和其他的视觉广告。 Draws paints and creates graphic material and lettering to be used for title, background, screen advertising, commercial logo, and other visual layouts for motion picture production and television programming. 根据需要提供有贡献的主意和观念。 Participates in contributing ideas and concepts where required. 与供应商和其他的部门合作，以便能更专业有效地运行到所有的计划中来。 Works with suppliers and other departments to professionally and competently execute all projects. 按要求协助拍摄贵宾接待与重要会议。 Assists with internal photography of events or VIP arrivals where required. 对房务部和餐饮部的促销提供直接或间接的指导思路。 Produces within the specified guidelines all promotional collateral required for both Rooms and Food & Beverage. 为婚礼、研讨会、会议和其他宴会提供所需的装饰材料和道具。 Produces and installs props and materials required for weddings, seminars, meetings and other events. 确保在开发道具和项目时深度发挥自身创造力，向常规的和传统的观点和方法挑战以便支持酒店定位。 Ensures the utmost creativity is used when developing any props or items, to challenge the normal and traditional views and ways in support of the Hotel’s positioning statement. 【任职要求】 1、熟练使用PS、AI等设计软件 2、精通多媒体运营模式和图文创作

【岗位职责】 1、负责公司新媒体平台（包括但不限于微信公众号、抖音、小红书、微博等）的日常运营、内容策划、编辑及发布工作； 2、结合公司业务及品牌调性，制定并执行新媒体运营策略，提升品牌曝光度及用户粘性； 3、策划并执行线上营销活动，包括话题互动、直播、短视频等，吸引目标用户并促进转化； 4、跟踪分析新媒体运营数据（如阅读量、互动量、粉丝增长等），定期输出运营报告并提出优化建议； 5、关注行业热点及竞品动态，及时调整运营策略，确保内容创新性与时效性； 6、与设计、市场等部门协作，确保新媒体内容的视觉呈现与品牌形象一致； 7、维护粉丝社群，及时回复用户留言及评论，提升用户互动体验。 【岗位要求】 1、熟悉主流新媒体平台的运营规则及推广技巧，具备独立运营账号的能力； 2、具备较强的文案撰写能力，能够产出高质量、有吸引力的原创内容； 3、对热点敏感，善于捕捉行业趋势，并能快速转化为创意内容； 4、具备基础的数据分析能力，能够通过数据优化运营策略； 5、工作积极主动，责任心强，具备良好的沟通能力和团队协作精神； 6、有短视频拍摄、剪辑经验或相关作品者优先；

岗位职责 1、疏导过往车辆，保障大堂门前过往车辆行人的安全，使门前畅通无阻。 2、服务周到热情，见宾客主动问好，对乘车宾客要协助迎宾员照料宾客下车。 3、保证酒店和宾客的生命财产安全。 4、保持好与大门岗及停车场岗位的联系使车辆有序出入停放。 5、加强巡逻，发现可疑情况，视情况处理或及时向上级报告。 6、一般性纠纷和事故立即按程序处理，并及时请示汇报。 7、一旦酒店发生火灾应立即报警，按火灾处理程序向有关人员进行报告。 岗位要求 1、退伍军人优先。 2、处理事情要迅速，果断、准确。 3、具有较好的协调能力，懂得一定安全保卫知识。

【岗位职责】 1、负责酒店收益数据的收集、整理、分析与建模，建立并优化收益管理模型，为管理层提供决策支持； 2、监控市场动态、竞争对手价格策略及行业趋势，定期输出分析报告，提出收益优化建议； 3、结合历史数据与市场预测，制定动态定价策略，提升客房、餐饮及其他服务的收益水平； 4、协助开发并维护收益管理工具及系统，推动数字化收益管理流程的落地与迭代； 5、与销售、市场、运营等部门协作，确保收益策略的有效执行，并评估实施效果； 6、定期复盘收益管理效果，识别问题并提出改进方案，持续优化酒店整体收益表现。 【岗位要求】 1、对数据敏感，具备较强的逻辑分析能力，能够独立完成数据建模与统计分析； 2、熟练使用Excel等工具处理数据，有Python、R等编程语言经验者优先； 3、了解酒店行业收益管理基本逻辑，熟悉国内外OTA、中软RMS等系统者加分； 4、具备良好的沟通能力与团队协作意识，能够跨部门推动策略落地； 5、学习能力强，适应快节奏工作环境，能承受一定压力； 6、对西藏地区旅游及酒店市场有认知或兴趣者优先。

【岗位职责】 1.  核心内容创作与制作：     - 短视频/Vlog制作： 主导抖音、小红书等平台短视频的策划、脚本撰写、现场导演、运镜设计、拍摄与剪辑，创作具有高原特色的旅行Vlog、酒店故事、产品故事等内容。     - 宣传影像制作： 负责酒店空间（客房、公区、景观）、藏地特产等商业产品图/视频的拍摄与制作，确保视觉呈现符合品牌高端调性。独立完成宣传片从前期策划、脚本撰写、拍摄到后期制作的完整流程。     - 创意视觉技术应用： 熟练运用无人机航拍、延时摄影等技术手段，提升视觉冲击力和内容吸引力。 2.  内容策略与营销执行：     - 结合酒店品牌定位、西藏/高原旅游特色及市场需求，制定并实施年度、季度、月度内容营销计划（涵盖文案、视觉、视频）。     - 管理并优化酒店在微信、微博、抖音等社交媒体平台的内容发布、用户互动及粉丝增长策略。     - 定期分析内容营销数据（阅读量、转发量、转化率、互动率等），提出数据驱动的优化建议，调整内容策略。     - 关注酒店、旅游行业趋势、竞品动态及热点话题，策划并执行创新性营销活动，提升品牌影响力与市场竞争力。 3.  团队协作与管理：     - 领导内容创意团队，明确分工与目标，高效推动项目执行，激发团队创造力，确保高质量内容按时产出。     - 具备优秀的跨部门协作能力，与市场、销售、运营等部门紧密配合。 4.  跨区域与专项拍摄执行：     - 适应西藏高原环境，按计划主导并完成林芝桃花节、拉萨雪顿节等季节性专题拍摄项目。     - 了解并遵守藏地文化禁忌与拍摄许可流程。 【硬性要求】 1.  经验与作品： 拥有至少1年的专业摄影/视频制作经验，必须提交包含短视频作品及静物/空间摄影案例的作品集链接。 2.  专业技能：     - 精通单反/微单设备操作（集团配备索尼系列设备），熟练掌握Pr、AE等后期剪辑软件。     - 具备优秀的创意策划能力和审美水平，能独立完成从概念到落地的全流程内容创作（策划、脚本、拍摄、剪辑）。     - 出色的文字表达能力，能撰写符合品牌调性的文案（脚本、社交媒体文案等）。 3.  高原适应性： 接受并适应西藏高原地区工作及拍摄要求，需提供有效健康证明。具备自驾能力者优先。 4.  基础管理能力： 具备团队协作经验，有带领或参与项目小组完成目标的能力。 【加分项】 1.  地域与文化： 拥有西藏、川西等高原地区拍摄经验，熟悉藏地文化禁忌与拍摄许可流程。对西藏文化或高原旅游有深刻理解或独特见解。 2.  进阶视觉技术： 擅长无人机航拍、延时摄影等专业视觉技术。 3.  综合能力： 具备基础的设计能力（如海报、封面图制作）或更深入的视频剪辑能力。具备较强的数据分析能力，能有效利用数据指导内容优化。

【岗位职责】 1、负责酒店各类数字视觉内容的创意策划、设计与制作，包括但不限于产品拍摄、短视频拍摄、微影片等； 2、根据酒店品牌调性及营销需求，独立完成视觉设计，确保内容风格统一且具有吸引力； 3、配合市场部完成线上及线下活动的视觉支持，包括活动主视觉设计、展板、宣传册等； 4、跟踪行业设计趋势，优化视觉表现手法，提升酒店品牌形象及传播效果； 5、管理并维护酒店数字视觉素材库，确保素材的规范性及可复用性。 【岗位要求】 1、具备良好的审美能力及创意设计能力，能独立完成视觉内容从构思到落地的全流程； 2、熟练使用Photoshop、Illustrator、Premiere、After Effects等设计及视频剪辑软件； 3、对色彩、构图、排版有敏锐的感知力，能高效输出符合品牌调性的视觉作品； 4、具备较强的学习能力与抗压能力，能适应快节奏的工作环境； 5、有酒店、旅游或相关行业设计经验者优先，优秀作品集可适当放宽经验要求。

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、XXX以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

岗位职责： 负责酒店市场销售部的所有职能，以及与酒店各个部门和万豪国际酒店管理集团与市场相关的团队的关系维护和协调，同时增加酒店的收益、市场占有率和利润回馈。 任职要求： 1、熟悉酒店行业运营流程、收益管理系统及相关法律法规，需具备8年以上酒店行业市场销售经验，其中至少3-5年同岗位或高级管理岗位经验，且有国际五星级酒店工作经历者优先； 2、有成功的销售团队管理、市场策略制定及执行案例，如实现营收增长、拓展重要客户群体等； 3、市场分析与策略制定：能准确洞察市场趋势、竞争对手动态，制定有效的销售策略、定价方案及推广计划； 4、有良好的团队管理能力和执行力，能制定团队目标、进行绩效评估，提升团队执行力和凝聚力； 5、良好的沟通与谈判能力，具备出色的中英文沟通（口语及书面）能力，擅长商务谈判、合同签订及跨部门协作； 6、具备抗压能力，能适应高强度工作。

岗位职责： 在市场总监的监督和指导下，依据授权规范，监督销售副总监，高级销售经理，客户经理，销售助理等的日常销售工作，具体负责指挥销售，培训和实施市场计划中所设定的行动计划。 任职资格： 1、在国际酒店同等职位的工作经验，熟知本地市场； 2、良好的领导能力，沟通能力和组织协调能力，积极进取，乐观向上，目标性强，自我激励； 3、熟悉万豪销售相关系统； 4、良好的中英文交流能力

1.Manage all the hotel's petty cash (including cash spot - checks and monthly inventories) in accordance with the hotel's cash policy. 依据酒店现金政策对酒店所有的备用金进行管理（现金抽查及月度盘点）。 2.To facilitate the daily banking of hotel cash receipts, prepare Daily General Cashier Report. 每天负责对酒店的现金收入进行审核，并编制每日总出纳报告。 3. Process small cash borrowings from the department and follow up on all talent cash borrowings on an ongoing basis. 处理部门的小额现金借款单，以及对英才现金借款进行持续跟进。 4.college degreeor above 大专以上学历。 5.At least 1 year working experience 一年以上工作经验。

1.AssistCost Controller to supervise the Receiving Clerk, Storekeepers and cost controlclerk, month end closing, Month end cost control report and sales analysisreport. 协助成本经理管理验收部，仓库和成本控制部。月末关帐，提供月成本报告和销售分析报告。 2.Toreport on a timely basis the cost of food and beverage consumed by the F&BDepartment. 及时的报告餐饮部消耗的食物及饮料成本。 3.AssistCost Controller to monitor consumption & purchasing of food and beveragethroughout the Hotel and make recommendations to improve profit margins.  协助成本经理监控整个酒店食品及饮料的消耗和采购，提出建议和提高边际利润。 4.Ensurefood and beverage items are accurately recorded and securely stored. 确保食物和饮料被准确地记录和存储。 5.Performmonth end close process for food and beverage items. 每月月底对食品和酒类进行月结盘点。 6.Beaware and abide by Equal Employment Opportunity and Affirmative Actionlegislation and the hotel's policies in regards to harassmentprevention. 了解并遵守平等就业机会与积极行动相关法规，以及酒店关于预防骚扰的政策。 7.Toensure the integrity and of all Accounting books and records. 确保所有账户记录的完整性。 8. PrepareDaily Food and Beverage Flash Cost Reports. 准备每日的食品和酒水成本报表。 9.Preparemonth end food and beverage cost reports. 准备每月月底的食品和酒水成本报表。 10.Establishpar stock levels for outlet beverage stocks and carry out monthly spot checks. 确定各营业点酒水标准库存量，实行每月抽查和盘查。 11.Participatein monthly and half-yearly market surveys of food items. 参与月度及半年度食材类的市场调查。 12.Participatein food (monthly) and beverage (monthly) stocktakes of storeroom and outlets. 每月对贵价干货库，酒水库和营业点酒水进行结存盘点。 13.Preparereport of slow moving Food & beverage items on a monthly basis. 每月对慢移动的食品和饮料进行统计并报告。 14.Preparemonth end journal entry for Infrasys Officer Checks. 以餐饮系统的数据为基础做好月结。 15.Assistwith costing of special events for B&F Department. 协助饮食部做好特殊宴会的成本核算。 16.AssistB&F Department in menu planning via costing of recipes. 协助饮食部根据菜单成本制定新的菜单价格。 17.Assess& communicate the popularity of each item on the menu of each outlet on aquarterly basis and make recommendations for margin improvement. 每季度对各个营业点的最受欢迎的菜式进行评估并提出改进建议。 18.Takeannually test as below: Butchery yield test; Stand recipe; Portion Control;Buffet Test. 每年进行如下测试:标准配方成本/肉房测试出成率/份额控制/自助餐测试。

To be responsible for short and long term planning as well as day-to-day operations of the Whatever/Whenever Department and related areas.  To recommend budget amounts and manage expenses within approved constraints.  Major areas of responsibility/management include: Welcome, Whatever/Whenever, Style, Away Spa and FIT. To participate in total hotel management as a member of the hotel’s Executive Committee. 负责随时/随需部和其他相关区域短期和长期的规划以及日常运作，制定预算金额，并在批准的限制范围内管理费用。主要管理的区域包括：迎宾部，随时随需部，客房造型部，水疗及健身中心。作为酒店执行委员会的成员，参与酒店的全面管理。 4 years’ experience in the guest services, front desk, housekeeping,sales and marketing, management operations, or related professional area. ; 2years’ experience in the guest services, front desk, housekeeping, sales andmarketing, management operations, or related professional area. : 4年以上宾客服务、前台、客房部、市场营销、管理运作或相关专业经验；2年以上对客服务、前台、客房部、市场营销、管理运作或相关专业经验。

1.Utilizes interpersonal and communicationskills to lead, influence, and encourage others; advocates soundfinancial/business decision making; demonstrates honesty/integrity; leads byexample. 利用人际关系和有效的沟通技巧来引导、影响和鼓励他人；倡导健全的财务/业务决策；以身作则表现出诚实/正直。 2.Encourages and builds mutual trust, respect,and cooperation among talents. 鼓励和建立英才之间的相互信任、尊重和合作。 3.Supervises and manages talents. Manages allday-to-day operations. Understands talent positions well enough to performduties in employees' absence. 监督和管理英才，管理所有日常运营。熟知英才的岗位职责，在他们缺勤时履行职责。 4.Establishes and maintains open,collaborative relationships with talents and ensures talents do the same withinthe team. 与英才建立和保持开放的协作关系，并确保英才在团队内部也能保持协作关系。 5.Rotate shift for 24 hours. 实行轮班制。 6.Support Welcome Desk whenever necessary. 在需要时，协助迎宾台接待工作。 7.Manages day-to-day operations, ensuring thequality, standards and meeting the expectations of the customers on a dailybasis.  管理日常运营，确保每天的服务质量和标准达到客户的期望。 8.Develops specific goals and plans toprioritize, organize, and accomplish work. 制定具体的目标和计划，根据计划优化地组织工作以完成目标。 9.Handles complaints, settling disputes, andresolving grievances and conflicts, or otherwise negotiating with others. 处理投诉，解决纠纷，或与他人进行协商以解决不满和冲突。 10.Strives to improve service performance. 努力改进服务表现。 11.Collaborates with the Director of Welcome onways to continually improve departmental service. 与迎宾部总监合作寻找方法不断改进部门的服务质量。 12.Communicates a clear and consistent messageregarding the Whatever Whenever goals to produce desired results. 将迎宾部的期望目标清楚一致地传达。 13.Participates in the development andimplementation of corrective action plans based on review of comment cards andguest satisfaction results. 以宾客意见和满意度为基点，参与开发和实施正确的行动计划。 14.Emphasizes guest satisfaction during alldepartmental meetings and focuses on continuous improvement. 在所有部门会议期间强调客人满意度的重要性，并专注于持续的改进。 15.Collaborates with the Director of Welcome onways to continually improve departmental service. 与迎宾部总监合作寻找方法不断改进部门的服务质量。 16.Communicates a clear and consistent messageregarding the Whatever Whenever goals to produce desired results. 将迎宾部的期望目标清楚一致地传达。 17.Participates in the development andimplementation of corrective action plans based on review of comment cards andguest satisfaction results. 以宾客意见和满意度为基点，参与开发和实施正确的行动计划。 18.Emphasizes guest satisfaction during alldepartmental meetings and focuses on continuous improvement. 在所有部门会议期间强调客人满意度的重要性，并专注于持续的改进。

1.Control Room orCommand Centre shall always be manned 24 hours by the Loss prevention officerassigned and shall not be left unattended under any circumstances. 控制室或指挥中心应始终24小时有防损员，并且在任何情况下不得无人看。 2.Loss preventionofficer manning the Control Room or Command Centre must be alert at all timeand to record all incident reports from various post and any instructions givenby Loss prevention Supervisor or Director Loss prevention 控制室或指挥中心的防损员必须随时提醒，并记录各个岗位的所有事故报告以及防损主管或防损部总监发出的任何指示。 3.Loss preventionofficer on duty at Control Room are engaged in the following duties whichrequires full commitment. 在控制室值班的防损员必须遵循以下职责 to monitor the CCTV and the Fire Alarm Control Panel 监视CCTV画面和火灾报警控制面板 4.To record,verify and clear all various property, declaration and other relevant formsleaving or entering the hotel premise. 记录并核实离开或进入酒店的各类财产，监督出门证的使用 5.Project a professional, confident, efficient and reassuring image tohotel guest, visitors and staff alike. 为酒店的客人，访客和员工提供一个专业，自信，高效和可靠的形象。 5.To monitor andhave a proper key control. Conduct daily checks on the Key Control Log   Book and also to that all keys are in tagand properly registered. 对借钥匙日志进行日常检查，并且所有钥匙封包都有签名标签并正确登记 6.Monitor the operation of all electronic security devices, alarm andsurveillance systems. 监控所有电子安全设备，报警和监视系统的运行 7.Loss preventionofficer on duty is to observe incoming and outgoing personnel, staffs,employees of the hotel and vendors, contractors and visitors on their hand luggageand bags. 值班防损应观察进出的工作人员，酒店员工，供应商，承包商和访客的手提行李和包裹 8.Loss preventionofficer is to inquire from the contractors, vendors and visitors of theirbusiness in the hotel and to direct them to the check point (time keeper) toregister and obtain their respective security passes. 防损员须向来酒店办理业务的承办商，供应商及访客查询，并指示他们前往检查站（TK）登记及取得其各自的通行证。 9.To ensure thatall guest rooms are closed at all time. 确保所有客房门始终处于关闭状态 10.To checkperiodically on general appearance and turn-out of whole building during hoursof duty. 定期检查整个建筑物的整体外观和周围情况 11.To perform anyother related duties which may be assigned from any time by the Director Loss prevention, Assistant Loss prevention Manager or Loss prevention supervisor 执行防损总监，防损副经理和防损主管随时分配的任何其他职责。 12.Take independent action as authorized when necessary to deal with anyemergency. 在必要时采取独立行动，以处理紧急情况

Responsible in achieving the room and catering salesobjectives of his/her markets and business segments. 负责实现自己的市场部分的客房和餐饮的目标。 Also plans and coordinates all contracted services andactivities associated with all events. 该职务要求销售人员掌握销售技巧和常识, 具有本行业的销售经验, 此外要充分理解运作部门的操作情况。 Represents and promotes the hotel by maintaining constantcontact with the market and the customer base of his/her responsibility throughCustomer Relationship Management. 代表酒店通过客户关系管理，与本地和国际市场的客户保持密切的联系并推销酒店。 Supervises subordinates to ensure all daily tasks arecompleted in a timely fashion. 管理下属保证所有每日工作任务按时完成。 This work requires a knowledge of accepted industrypractices for sales and event planning / execution as relates to group andcatering business. 高级销售经理监须协销售总监领导销售团队。 Senior Sales Manager leads the Team to ensure smoothoperation of the department to maximize business opportunities and to deliverthe highest service standards. 该职位需要带领团队顺利运作并创造收益的最大化,并保证酒店所提供的服务水准。 Knowledge and experience in Internet and other major computer programs. 掌握使用互联网及其它主要电脑系统的知识。 Ability to use Sales and Front Office computer systems. 掌握应用销售及前台的电脑系统。 Knowledge in Corporate, Travel Industry, CI & M and Catering sales. 了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 Ability and understanding of the market and competition. 能够掌握和理解市场和竞争。 Excellent written and spoken Mandarin & English are a must. 必须有优秀的中、英文口头表达及书写能力。 Leadership skills and knowledge of all tasks within the area ofresponsibility. 具备负责领域所有任务的知识和领导才能。 Good interpersonal & communication skills. 良好的人际交往和沟通技巧。 Ability to work independently and under pressure 独立工作以及在压力下工作的能力。

1.To have a complete understanding of, and adhere to the company’s policy on Safety Procedures and Practices. 全面理解并遵守公司的安全规程和操作规范。 2.To have a complete understanding of, and adhere to the company’s policy relating to Food hygiene and Safe Food Handling practices. 全面理解并遵守公司食品卫生政策和食品安全操作规范。 3.To have a complete understanding of, and adhere to the culinary standards relating to recipes, preparation methods and plating standards in your outlets. 全面了解并遵守餐厅的烹饪标准，包括食谱，制作方法和操作标准。 4.To liaise with the Stewarding Manager in order to ensure high standards of cleanliness are maintained in all areas of the kitchen, such as machinery, small Kitchen equipment, floors and fridges 与管事部经理保持协作，以确保厨房所有区域保持高标准的清洁度，如机器，小型厨房设备，地板和冰箱。 5.To ensure that operating and kitchen equipment is maintained to a good standard with minimum breakage. 确保操作和厨房设备保持一个良好的标准和最低破损率。 6.To ensure any operating equipment malfunction is communicated to the Chef de Cuisine immediately, to allow for engineering response. 确保任何操作设备故障立即通知厨师长，以便工程部做出响应。 7.To expedite orders on the line, if required. 如果有需要，须在工作岗位读单，和出菜 8.To follow all control and key procedures. 要遵循所有控制和关键的程序。 9.To ensure all “quality ingredients” are accurately ordered, received and stored following F.I.F.O. rotation. 确保所有“优质原料”，在准确订购、接收和存储之后保持遵循先进先出的原则。 10.To ensure all “quality ingredients’’ are professionally prepared in accordance with recipes, plating guides, buffet set ups, with an emphasis on maximizing production time and minimizing waste, to support the Culinary Team achieve its financial goals-targets. 确保所有“优质原料''按照食谱，操作指南和自助餐的设置进行专业准备，最大限度的利用生产时间和减少浪费，以支持烹饪团队实现其财务目标，控制食物成本。

1.Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway) 对客人及其他部门的要求及时响应；在工具车中装满客用品，并将其运送到指定区域；按照程序进入客房，更换客房内的客房设施和用品；将用过的毛巾及布草更换新的并认真整理床铺，清洁浴室，撤出所有垃圾等；检查房间内是否有所有电器是否正常工作，整理桌子、家具和电器；打扫墙壁和家具上的灰尘、抛光和去除痕迹；用吸尘器清理地毯并执行楼层保养及清洁职责（例如，在客房和走廊内） 2.Once any accident is found, the accident should be reported to manager/coach immediately 一旦发现任何事故,意外等立即上报 3.Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters) 根据酒店程序处理紧急情况（例如：疏散，医疗急救，自然灾害） 4.Follow company and department safety and security policies and procedures to ensure a clean, safe, and work environment 遵守酒店和部门的安全政策，保证清洁，安全的工作环境 5.Identify and correct unsafe work procedures or conditions and/or report to Style Coach 识别和纠正不安全的操作/情况，及时汇报给造型督导 6.Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury 必须使用正确的设备，穿戴合适的个人防护服，并且采用正确的举物程序，来避免受伤 7.Complete appropriate safety training and certifications to perform work tasks 完成合适的安全培训和证书来完成工作任务 8.Collect and sign for section key and get reports from Style coach, ensure complete information is on hand before starting the job including special information such as allocated VIP and group rooms 领取钥匙后签字并且在开始上班之前拿到所需要的信息，比如当天的要到达的贵宾及团队 9.Clean and provide services to all assigned rooms including the refrigerator 清洁并提供所有客房服务以及补充冰箱 10.Ensure proper procedures in cleaning/ servicing/ turning down beds are strictly followed 确保一切清洁、服务、开夜床的程序严格遵守 11.Use proper bed making as instructed according to approved procedures 按照正确的程序以及被允许的方法来清洁房间等区域 12.Use proper procedure in cleaning bathroom/ toilet with the use of the right chemicals 用正确的程序来清洁卫生间、马桶是否用正确的清洁剂来清洁 13.Replenish all guest amenities and stationeries consumed by guest according to standard set up 补充所有客用备品以及被客人消耗的文具用品，按照标准放在规定的位置 清洁家具灰尘，确保所有地方没有灰尘 14.Vacuuming daily carpets and upholstery properly. Spot shampoo carpet and upholstery, to maintain its clean appearance 每天吸尘以及布制品的局部清洁，保持良好的外观 15.Glass should be clean, spotless and free from dust 玻璃杯必须保持清洁，无污点并没有灰尘 16.Hang up clothes for guests 为客人挂好衣物 17.Water for plant wherever necessary 需要时给植物浇水 18.Maintain upkeep of flower arrangement in the rooms. Request for replacement if necessary 需要是维护或更换鲜花 19.Set temperature in rooms, as instructed 根据指令调节温度 20.Remove stale/rotten fruits in the rooms 将坏的水果去出扔掉 21.Immediately report to the Style coach any missing or damaged furniture, fixture and equipment 如果有遗失的家具、固定资产和设备立即报告客房造型督导

Oversees the Sales& Marketing Department and works withthe Excom in achieving the hotel’s market positioning and revenue goals. 负责市场销售部的运作；与管理层共同努力，以实现酒店的市场定位和收入目标。 Provides support and advice to the General Manager instrategic planning and overall business goals relating to Sales & Marketingissues of the brand and the hotel. 在与市场销售有关的酒店战略计划和总体经营目标方面，向总经理提供建议和持，树立酒店良好的品牌形象。 Protects and guards Corporate standards, Brand integrity andHotel image. 维护集团的标准、品牌的一致性和酒店的形象。  Determines overall Sales & Marketing objectives and initiatives bestsuit the hotel. 具备设立最适合酒店的总体销售目标及行动方案的能力。 Produces and executes Sales & Marketing budgets and business plans. 具备制订和执行销售预算及经营计划的能力。 Effectively promotes and positions the brand and the hotel at itsdesirous level. 具备高效地推广和将品牌定位在理想的水平的能力。 Manages and administrates the Sales & Marketing department. 具备管理市场销售部的能力。  Assists the General Manager and the Excom in achieving the hotel’sbusiness objectives and revenue goals. 具备协助总经理和管理层达到酒店总体经营目标的能力。 Knowledge of market trends and behavior including political, economicaland social issues. 掌握政治，经济和社会方面的知识及市场趋势。 Excellent written and spoken Mandarin & English are a must. 必须有优秀的中/英文口头表达及书写能力。

To assist the Pastry Chef in the daily operation of the Pastry Kitchen, the Chief Bakery requires solid leadership qualities, organizational and administrative talent, and is fully responsible for their outlet operation. Plan, organize, control and direct the work of colleagues. Responsible for the continuous development and improvement of the people, product and profit of the Pastry Department with a focus on superior quality and consistency。 为协助饼房厨师长在饼房的日常运作。面包房厨师长需要坚实的领导才能，组织和管理人才，并全面负责餐厅食品运营。计划，组织，控制和指导英才的工作。负责饼房人员、产品和利润持续发展和改进，专注于卓越的品质和一致性。 Minimum requirements-High schoolgraduate, Preferred – Completed Technical education in Hospitality or Culinaryschool. 高中毕业，最好是专业烹饪学校毕业。 3-4years as Head of Kitchen in 4/5 Star category Hotel or individual restaurantswith high standards. 三至四年厨房经验在四/五星级酒店的或很高级别的个体餐厅。 Knowledgein Hygiene. 在食品安全体系方面的知识。

Complete designated cashier and closingreports in Opera system. Review shift logs/daily memo books and documentpertinent information in logbooks. Process all guest check-ins by confirmingreservations in computer system, verifying guest identity, requesting form ofpayment, assigning room, and activating and issuing room key. Sell aroom/accommodation to guests without reservations based on availability. Ensurerates match market codes and that any exceptions are documented. Ensure checksthat come from outlets (e.g., Health Club, Retail Shop) are scanned and chargedto room. 在酒店管理系统Opera中完成收银和结账程序，查看和记录当班所有注意事项。为客人办理入住、退房和调账等手续。确保房费和市场代码一致，如果有任何的不一致，保证有相关的解释和文件支持。确保来自商店（健身房、零售店）的水单正确录入客人账单。 Speak to guests and co-workers usingclear, appropriate and professional language. 用清晰，合适，专业的语言和客人同事沟通。 Experienceworking in a luxury or lifestyle-related business/environment would be a highlypositive attribute.  有相关奢华或引领时髦潮流的环境中的工作经验者优先。 Fulltime diploma graduate preferred. 全日制专科毕业优先。

1.To assist in the production of and maintenance of ahigh standard of quality food preparations, presentations and the continuous and consistent improvement of the people, product and profit as per the W Standards. 协助高质量生产和维持高标准的食品成果，并根据W标准持续不断的改进人员、产品和利润。 2.Very advanced courses or experience in the administration side of the kitchen. 在厨房管理方面有非常高标准的课程和经验。 3.To assist colleagues, in supporting culinary teams, if required, to enhance team spirit, develop credibility, respect, openness and trust. 协助同事，以支持厨房团队，同时，以增强团队合作精神，培养诚信，尊重，开放和信任。 4.To actively participate in the training, development the Culinary colleagues, according to the monthly training plan, gallop guest index- “Comment Cards”, hygiene reports and any other highlighted areas for fine tuning/development that would benefit the team and guests. 积极的支持培训和培养厨房的员工， 根据每月的培训计划， “客人评价”的盖勒普分数，卫生质检报告，与其他的重要的部分。 5.Conducts colleague performance appraisals to review colleagues’ general performance and discuss any areas for fine tuning/development – and highlight areas of strength. 对同事进行绩效评估，以评估同事的总体表现，并讨论任何可进行微调/发展的领域——并突出优势领域。 6.To have a complete understanding of, and adhere to the company’s policy on Safety Procedures and Practices， Food hygiene and Safe Food Handling practices ，the Culinary standards relating to recipes ，preparation methods and plating standards in your outlets. 全面理解和遵守公司的规章制度符合安全条例和规范，食物的卫生与安全食品的操作，厨房的食谱标准，制备方法和操作标准的政策。 7.To assist inwriting and updating the relevant section of the Departmental Operations Manual. 要协助编写和更新的相关部分部门操作手册。 8.To take responsibility for the quality of incoming produce, ensuring that all food merchandise is in accordance with order sheets, receiving records and purchasing specifications. 对来货产品的质量有专业的认识和责任，确保所有食品符合订单，记录和采购的规格。 9.Perform daily storeroom inspections of all walk-in refrigerators, reach ins, to ensure that proper rotation of food is adhered to. 对所有的步入式冰库，冰箱进行日常检查，确保在交接班之前和交接班接受后正确轮换食物。 10.To assume a professional interest for the quality of food prepared and presented in the employee dining room and the consistent – continuous improvement of related teams and product 对员工准备和展示的食物质量以及相关团队和产品的持续改进表现出专业的兴趣。 11.To ensure that all outlet reports, schedules, standard recipes, menus, food presentation photographs and correspondence are completed in liaison  in an accurate and punctual manner 确保所有餐厅报告、时间表、标准食谱、菜单、食品展示照片和通信以准确、准时的方式完成。 12.To ensure all quality ingredients” are accurately ordered, received and stored following F.I.F.O. rotation. 确保所有“优质原料”，在准确订购、接收和存储之后保持遵循先进先出的原则。 13.To ensure all quality ingredients’’ are professionally prepared in accordance with recipes, plating guides, buffet set ups, with an emphasis on maximizing production time and minimizing waste, to support the Culinary Team achieve its financial goals-targets, Food Cost. 确保所有“优质原料''按照食谱，操作指南和自助餐的设置进行专业准备，最大限度的利用生产时间和减少浪费，以支持烹饪团队实现其财务目标，食物成本。 14.To understand, prepare and post employee work schedules to reflect operating forecasts and to keep within budgeted figures. 要了解，准备和发布员工的工作计划表，以反映经营预测，并保持在预算的数字。

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. 认知和欢迎每一位客人，微笑，目光接触，用客人的名字友好的问候。 Address guests' service needs in a professional, positive, and timely manner. 积极，专业，及时地处理客人的服务需求。 Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. 预见客人的需求，包括聆听、观察客人、询问客人，并且及时地满足客人的需求。 Access all function of computer system according to established procedures and standards. 根据政策和标准，使用电脑系统的全部功能。 Experience working in a luxury or lifestyle-related business/environment would be a highly positive attribute.  有相关奢华或引领时髦潮流的环境中的工作经验者优先。  Basic Computer Skills - Uses basic computer hardware and software (e.g., Microsoft PPT，Word, Excel etc.). 使用电脑的技能-能够使用办公软件如PPT，Word，Excel等等。 Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. 数据分析推理-迅速和准确地分析数据来处理工作相关的事务。