Responsible for daily cleaning, maintenance, and management of hotel public areas, ensuring high-standard hygiene in lobbies, corridors, restrooms, and other communal spaces. 负责酒店公共区域的日常清洁、维护及管理工作，确保酒店大堂、走廊、洗手间等公共区域保持高标准卫生状况； Develop and implement public area cleaning schedules, assign tasks appropriately to cleaning staff, and supervise cleaning procedures and quality. 制定并执行公共区域清洁计划，合理安排清洁人员的工作任务，监督清洁流程及质量； Inspect facility operations in public areas, promptly report or coordinate repairs to ensure equipment functionality. 检查公共区域的设施设备运行情况，及时报修或协调维修，确保设施完好； Manage inventory of cleaning supplies and materials, control costs, and ensure adequate stock with rational usage. 管理清洁用品及耗材的库存，控制成本，确保物资供应充足且合理使用； Train and guide the cleaning team to enhance service awareness and professional skills, ensuring efficient operations. 培训并指导清洁团队，提升员工服务意识及专业技能，确保团队高效运作； Address guest complaints or suggestions regarding public areas, resolve issues promptly, and provide feedback on improvement measures. 处理客人对公共区域的投诉或建议，及时解决问题并反馈改进措施； Coordinate with other departments for venue cleaning and setup during large-scale events or conferences. 配合其他部门完成大型活动或会议的场地清洁及布置工作。

Oversee the daily operations of the laundry facility, ensuring standardized and efficient procedures for linen and uniform cleaning. 全面负责洗衣房日常运营管理，确保布草、制服洗涤流程规范高效； Develop and implement laundry quality standards, oversee equipment operation and maintenance. 制定并执行洗涤质量标准，监督洗涤设备操作与维护保养工作； Optimize detergent usage and energy costs, manage inventory and procurement of supplies. 合理控制洗涤剂用量及能耗成本，做好库存管理与耗材采购计划； Train and guide laundry staff on operational skills, establish standardized workflows. 培训指导洗衣房员工操作技能，建立标准化工作流程； Conduct regular quality inspections, address complaints and improvement requests regarding linen cleanliness. 定期检查洗涤质量，处理客户及部门对布草清洁的投诉与改进要求； Coordinate linen exchange with front desk, housekeeping, and F&B departments. 协调与前厅、客房、餐饮等部门的布草收发对接工作； Enforce safety protocols to ensure equipment security and compliant chemical storage. 落实安全生产规范，确保设备使用安全及化学品存放合规。

·       Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds. 与所有的酒店客人建立并保持积极的关系。 ·      Take action to address theseneeds in order to exceed their expectations. 努力去预知客人需求以便满足并超出他们的需求。 ·      Create a positive hotel imagein every interaction with internal and external customers. 在与国内外的客人交流时，努力保持酒店的正面形象。 ·      Adhere to hotel brandstandards. 坚持酒店的品牌标准。 ·      Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests. 保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。 ·      Assist guests and escort themto locations within the hotel at their request. 在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。 ·      Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds. 对特殊活动和事件要有了解以便回答客人的需求。 ·      Maintain current Hotelinformation to be able to provide information to guests. 了解最新的酒店知识以提供给客人最新信息。 ·      Implements Procedures whichenhance the guest experience. 执行正确的程序以提高客人的体验。 ·      Deals diplomatically andskillfully during guest interactions. 有礼貌，有技巧与客户进行接触。

Oversee daily operations of guest room floors, ensuring cleaning, linen change, and amenity replenishment meet hotel standards. 负责酒店客房楼层的日常运营管理，确保客房清洁、布草更换、物品补充等工作符合酒店标准； Supervise and guide floor attendants, allocate tasks efficiently to enhance team productivity. 监督和指导楼层服务员的工作，合理安排任务，提升团队效率； Inspect room hygiene and facility conditions, report maintenance needs promptly and track progress. 检查客房卫生、设施设备状况，及时反馈维修需求并跟进处理进度； Assist in handling guest complaints and special requests to ensure satisfaction. 协助处理客人投诉及特殊需求，确保客人满意度； Manage requisition, storage, and inventory of floor supplies to control costs and minimize wastage. 负责楼层物资的申领、保管及盘点，控制成本，避免浪费； Participate in new staff training to facilitate rapid adaptation to role requirements. 参与新员工培训，帮助其快速适应岗位要求； Complete other tasks assigned by supervisors. 完成上级交办的其他工作任务。

Manage daily inventory of hotel room supplies, including stock receiving, issuance, auditing, and control to ensure adequate availability and alignment between physical counts and book records. 负责酒店客房物资的日常管理，包括物品的入库、出库、盘点及库存控制，确保物资充足且账实相符； Coordinate material demands between Housekeeping and other departments, facilitate timely allocation and replenishment of room amenities to ensure operational efficiency. 协调客房部与其他部门的物资需求，及时调配和补充客房用品，保障运营顺畅； Regularly inspect quality and expiration dates of stored items; record and process expired or damaged goods. 定期检查库存物资的质量及有效期，对过期或损坏物品进行登记和处理； Assist in formulating procurement plans for room supplies, optimize inventory management procedures to reduce waste and costs. 协助制定客房物资采购计划，优化库存管理流程，降低损耗与成本； Handle daily administrative tasks for Housekeeping, including data compilation, report organization, and document archiving. 完成客房部日常行政事务，包括数据统计、报表整理及文档归档； Support supervisors in completing other ad hoc assignments. 配合上级完成其他临时性工作任务。

·       Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds. 与所有的酒店客人建立并保持积极的关系。 ·      Take action to address theseneeds in order to exceed their expectations. 努力去预知客人需求以便满足并超出他们的需求。 ·      Create a positive hotel imagein every interaction with internal and external customers. 在与国内外的客人交流时，努力保持酒店的正面形象。 ·      Adhere to hotel brandstandards. 坚持酒店的品牌标准。 ·      Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests. 保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。 ·      Assist guests and escort themto locations within the hotel at their request. 在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。 ·      Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds. 对特殊活动和事件要有了解以便回答客人的需求。 ·      Maintain current Hotelinformation to be able to provide information to guests. 了解最新的酒店知识以提供给客人最新信息。 ·      Implements Procedures whichenhance the guest experience. 执行正确的程序以提高客人的体验。 ·      Deals diplomatically andskillfully during guest interactions. 有礼貌，有技巧与客户进行接触。

Oversee daily operations of the hotel switchboard department, ensuring efficient and professional handling of calls, transfers, and message services. 负责酒店总机部门的日常运营管理，确保电话接听、转接及留言服务高效、专业； Supervise and guide switchboard staff performance, provide necessary training and coaching to enhance team service quality. 监督并指导总机员工的工作表现，提供必要的培训和指导，提升团队服务水平； Develop and refine switchboard service standards and procedures to align with hotel brand requirements. 制定和完善总机服务标准及流程，确保符合酒店品牌要求； Address guest complaints and special requests, coordinate with relevant departments to resolve issues and improve satisfaction. 处理客户投诉及特殊需求，协调相关部门解决问题，提升客户满意度； Manage maintenance and operation of switchboard equipment to ensure seamless communication systems. 负责总机设备的维护与管理，确保通讯系统正常运行； Compile and analyze switchboard service data regularly, propose improvements and implement optimization measures. 定期汇总和分析总机服务数据，提出改进建议并落实优化措施； Assist the Front Office Department with related tasks to ensure seamless hotel-wide service delivery. 协助前厅部完成其他相关工作，确保酒店整体服务流畅。

·       Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds. 与所有的酒店客人建立并保持积极的关系。 ·      Take action to address theseneeds in order to exceed their expectations. 努力去预知客人需求以便满足并超出他们的需求。 ·      Create a positive hotel imagein every interaction with internal and external customers. 在与国内外的客人交流时，努力保持酒店的正面形象。 ·      Adhere to hotel brandstandards. 坚持酒店的品牌标准。 ·      Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests. 保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。 ·      Assist guests and escort themto locations within the hotel at their request. 在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。 ·      Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds. 对特殊活动和事件要有了解以便回答客人的需求。 ·      Maintain current Hotelinformation to be able to provide information to guests. 了解最更新的酒店知识以提供给客人最更新信息。 ·      Implements Procedures whichenhance the guest experience. 执行正确的程序以提高客人的体验。 ·      Deals diplomatically andskillfully during guest interactions. 有礼貌，有技巧与客户进行接触。

Oversee daily operations of the Executive Lounge, ensuring standardized and efficient service procedures to enhance guest satisfaction. 负责行政酒廊日常运营管理，确保服务流程规范、高效，提升宾客满意度； Supervise staff adherence to service standards, conduct regular skill training and assessments. 督导员工执行服务标准，定期进行服务技能培训与考核； Manage lounge inventory, including stock audits, requisition processes, and cost control. 统筹酒廊物资管理，包括备品盘点、申购及成本控制； Handle guest special requests and complaints, establish VIP guest profiles. 处理宾客特殊需求及投诉，建立VIP客户服务档案； Coordinate cross-departmental workflows (e.g., F&B, Front Office) to optimize service flow. 协调餐饮部、前厅部等部门工作衔接，优化服务动线； Monitor compliance with food safety and hygiene standards per hotel SOPs (Standard Operating Procedures). 监督食品安全及卫生标准执行，确保符合酒店SOP要求。

·       Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds. 与所有的酒店客人建立并保持积极的关系。 ·      Take action to address theseneeds in order to exceed their expectations. 努力去预知客人需求以便满足并超出他们的需求。 ·      Create a positive hotel imagein every interaction with internal and external customers. 在与国内外的客人交流时，努力保持酒店的正面形象。 ·      Adhere to hotel brandstandards. 坚持酒店的品牌标准。 ·      Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests. 保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。 ·      Assist guests and escort themto locations within the hotel at their request. 在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。 ·      Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds. 对特殊活动和事件要有了解以便回答客人的需求。 ·      Maintain current Hotelinformation to be able to provide information to guests. 了解最更新的酒店知识以提供给客人最更新信息。 ·      Implements Procedures whichenhance the guest experience. 执行正确的程序以提高客人的体验。 ·      Deals diplomatically andskillfully during guest interactions. 有礼貌，有技巧与客户进行接触。

Provide professional and hospitable concierge services for guest arrivals/departures, ensuring premium check-in experiences. 负责酒店宾客的迎送接待工作，提供专业、热情的礼宾服务，确保宾客获得优质的入住体验； Assist with luggage handling, escort guests to rooms or designated areas, and introduce hotel facilities/services. 协助宾客搬运行李，引导宾客至客房或指定区域，并介绍酒店设施及服务； Manage daily driving and maintenance of hotel vehicles, ensuring cleanliness, safety, and punctual guest transfers. 负责酒店车辆的日常驾驶及维护，确保车辆整洁、安全，按时完成接送宾客的任务； Master transportation routes in Changzhou and surrounding areas, offering accurate travel suggestions and transfer services. 熟悉常州及周边地区交通路线，为宾客提供准确的出行建议及接送服务； Handle guest complaints and special requests, coordinate with relevant departments for timely resolution. 协助处理宾客的投诉及特殊需求，及时反馈至相关部门并跟进解决； Maintain cleanliness of concierge areas and vehicles according to hotel service standards. 维护礼宾区域及车辆的环境整洁，确保符合酒店服务标准； Collaborate with Front Desk and Housekeeping departments to ensure seamless service flow. 配合前台、客房等部门完成相关工作，确保酒店服务流程顺畅。

·       Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds. 与所有的酒店客人建立并保持积极的关系。 ·      Take action to address theseneeds in order to exceed their expectations. 努力去预知客人需求以便满足并超出他们的需求。 ·      Create a positive hotel imagein every interaction with internal and external customers. 在与国内外的客人交流时，努力保持酒店的正面形象。 ·      Adhere to hotel brandstandards. 坚持酒店的品牌标准。 ·      Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests. 保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。 ·      Assist guests and escort themto locations within the hotel at their request. 在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。 ·      Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds. 对特殊活动和事件要有了解以便回答客人的需求。 ·      Maintain current Hotelinformation to be able to provide information to guests. 了解最新的酒店知识以提供给客人最新信息。 ·      Implements Procedures whichenhance the guest experience. 执行正确的程序以提高客人的体验。 ·      Deals diplomatically andskillfully during guest interactions. 有礼貌，有技巧与客户进行接触。

Stay informed about daily guest profiles and dining activities. 掌握当日客情及餐饮活动； Participate in all front desk operations; identify and report operational issues. 参与各项前台的工作，发现并上报工作中出现的问题； Track important arriving/departing guests and returning guests daily. 掌握当天到店及离店的重要宾客、回头宾客； Prepare registration forms and key cards in advance to ensure efficient check-in procedures. 在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷； Maintain proactive communication with guests to understand preferences and assist with inquiries. 与住店宾客保持良好沟通以了解宾客之喜恶，协助宾客解决疑难事宜； Conduct daily courtesy calls to collect feedback, implement follow-up actions, and report to supervisors. 做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映； Welcome and escort guests at the Front Desk and Lobby, including Executive Floor arrivals/departures. 在前台及大堂与商务楼层接待及迎送住离店的宾客； Assist Executive Floor guests with check-in and check-out procedures. 协助入住商务楼层之宾客办理登记入住及离店手续。

Manage daily operations of the front desk to ensure efficient and orderly workflow. 负责前台日常运营管理，确保前台工作高效有序进行； Supervise service quality of front desk staff, delivering professional and hospitable guest reception. 监督前台员工的服务质量，提供专业、热情的客户接待服务； Handle guest complaints and emergencies to ensure satisfaction. 处理客户投诉及突发事件，确保客户满意度； Coordinate communication and collaboration across departments for seamless service delivery. 协调与其他部门的沟通与合作，确保酒店服务流程顺畅； Oversee staff scheduling and training programs to enhance team competency. 负责前台班次安排及员工培训，提升团队业务能力； Reconcile and oversee front desk accounts and reports to ensure data accuracy. 核对并管理前台账目及报表，确保数据准确无误； Implement other assignments delegated by hotel management. 执行酒店管理层的其他工作安排。

·      Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds. 与所有的酒店客人建立并保持积极的关系。 ·      Take action to address theseneeds in order to exceed their expectations. 努力去预知客人需求以便满足并超出他们的需求。 ·      Create a positive hotel imagein every interaction with internal and external customers. 在与国内外的客人交流时，努力保持酒店的正面形象。 ·      Adhere to hotel brandstandards. 坚持酒店的品牌标准。 ·      Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests. 保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。 ·      Assist guests and escort themto locations within the hotel at their request. 在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。 ·      Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds. 对特殊活动和事件要有了解以便回答客人的需求。 ·      Maintain current Hotelinformation to be able to provide information to guests. 了解最新的酒店知识以提供给客人最新信息。 ·      Implements Procedures whichenhance the guest experience. 执行正确的程序以提高客人的体验。 ·      Deals diplomatically andskillfully during guest interactions. 有礼貌，有技巧与客户进行接触。

·      Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds. 与所有的酒店客人建立并保持积极的关系。 ·      Take action to address theseneeds in order to exceed their expectations. 努力去预知客人需求以便满足并超出他们的需求。 ·      Create a positive hotel imagein every interaction with internal and external customers. 在与国内外的客人交流时，努力保持酒店的正面形象。 ·      Adhere to hotel brandstandards. 坚持酒店的品牌标准。 ·      Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests. 保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。 ·      Assist guests and escort themto locations within the hotel at their request. 在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。 ·      Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds. 对特殊活动和事件要有了解以便回答客人的需求。 ·      Maintain current Hotelinformation to be able to provide information to guests. 了解最新的酒店知识以提供给客人最新信息。 ·      Implements Procedures whichenhance the guest experience. 执行正确的程序以提高客人的体验。 ·      Deals diplomatically andskillfully during guest interactions. 有礼貌，有技巧与客户进行接触。

Update rapport with guests maintaining good customer relationship at all time, handling all guest complaints, requests and enquiries on hotel services. 完善客户资料，并始终如一的与客人保持良好关系，根据酒店服务准则，处理客人的所有投诉,要求和问题。 Implement the recruitment, training, discipline and development and appraisal of all talent. 做好所有人才和服务生的招聘，培训，规章制度，发展和评估。 To be vigilant and perform all duties and responsibilities in a manner that ensures safety in all “wellbeing” equipment and facilities are kept in a perfect working condition, ensuring a comfortable and safe experience for the guests, as well as a safe working environment for team members. 随时保持警惕性，具有责任心，保证所有设施及器材正常运作，确保客人有舒适安全的体验，确保人才能在安全的环境中工作。

•      Efficiencyof guest service process. 确保对客服务的效率性。 •      Accuracy infulfilling of guest requests. 确保满足客人需求的准确性。 •      Managementof the guest service experience / personalization. 确保个性化服务以提升客人体验。 •      Managementof work safety and data safety. 保证工作安全和信息安全。 •      Ensurewherever possible that colleagues are provided with a work place free ofdiscrimination, harassment and victimization. 确保提供给同事们一个没有歧视、骚扰和危险的工作环境。

·       Efficiency of check in/check out process. 确保入住及离店手续的效率性。 ·       Accuracy in retrieval of guest data and billing. 确保客人信息与账目的准确性。 ·       Management of the guest service experience/personalization. 确保个性化服务以提升客人体验。 ·       Management of guest complaints. 处理宾客投诉。 ·       Management of food safety & data safety. 保证食品安全及信息安全。 ·       Ensure wherever possible that colleagues areprovided with a work place free of discrimination, harassment and victimization. 确保提供给同事们一个没有歧视、骚扰和危险的工作环境。

·       Serve as Concierge of the city and able to fulfillany kind of guest’s legal requests. 成为代表该城市的礼宾司，并能够满足客人各种合法需求。 ·       Efficiencyof guest service process. 确保对客服务的效率性。 ·       Accuracyin fulfilling of guest requests. 确保满足客人需求的准确性。 ·       Managementof the guest service experience /personalization. 确保个性化服务以提升客人体验。 ·       Managementof work safety and data safety. 保证工作安全和信息安全。 ·       Ensurewherever possible that colleagues are provided with a work place free ofdiscrimination, harassment and victimization. 确保提供给同事们一个没有歧视、骚扰和危险的工作环境。

·       Wellpatrol lobby, monitor all service in lobby within standard and polite way. 良好管理大堂区域，确保所有服务按照服务标准并礼貌有序。 ·       Masterall emergency procedures and well handle crisis management. 掌握各种应急程序，有效进行各种危机处理。 ·       Managementof the guest service experience /personalization. 确保个性化服务以提升客人体验。 ·       Professioal to handle guest complaints and record. 专业的处理宾客投诉并记录汇报。 ·      Maintain the close relationship with guest and ensure the guest is satisfy consistently. 维护与客人之间亲近的关系，确保客人始终如一的满意。 ·       Ensureshigh standards of personal presentation & grooming. 确保始终都有高标准的个人形象和仪容仪表。 ·      Ensure wherever possible that colleagues are provided with a work placefree of discrimination, harassment and victimization. 确保提供给同事们一个没有歧视、骚扰和危险的工作环境。

·      Specificplan for formulating and implementing security objectives. 制定并实施安全保卫目标的具体方案。 ·      Safeguard the safety of life and property of hotels and guests. 保卫酒店和客人的生命、财产安全。

·      Specificplan for formulating and implementing security objectives. 制定并实施安全保卫目标的具体方案。 ·      Safeguard the safety of life and property of hotels and guests. 保卫酒店和客人的生命、财产安全。

强电工 弱电工 建造/客房装修技工