The Role 岗位职责： 1. Check the employees’ grooming, behaviour and attendance 检查服务员的仪表仪容，行为规范及出勤状况。 2. Take charge of CTE, share information 主持员工晨会，传达有关事宜。 3. Arrange task and work in next day. 安排、部署当天工作任务；合理安排好第二天的人员及工作。 4. Check service areas and working room. 检查服务区域、工作间的卫生状况。 5. Check working standards of staff.  督导楼层服务员按照工作程序和标准进行操作。 6. Check the numbers of items in working room. Keep the master keys.检查物品、布巾、备品、清洁剂的存贮情况。保管楼层万能钥匙。 7. Check the VIP rooms and others. Control cleaning supplies, control costs. Fill in lost and damaged report and shift records. 检查所有VIP房间和其它房间。控制客用品、清洁用品的发放、领取，做好成本控制。填写丢失、损坏报告和交班日志。 8. Check the rooms that needs cleaning every day. Make sure all lost and found items are well kept and assist HSKP Coordinator to keep and deliver the lost and found items. 核对确认每天需清洁的客房，避免客房遗漏未清洁。确保所有的客人遗失物品全部交到办公室，协助文员做好遗留物的保管、发放工作。 9. Report the room status in time. Cooperate with Engineering to follow up the repaired room.Make sure the equipment works well. 及时报告房间状态。与工程部密切配合，跟踪维修项目。检查、督促清洗、保养清洁设备，确保设施设备的完好。 10.Solve the guest complains.Arrange cleaning work.Guide the staff do the cleaning work. 处理并反馈当班期间放生的各类问题及客人投诉。组织安排计划性的清洁工作。指导员工做好大清工作。 11.Regularly conduct performance evaluations of subordinates, judge by reward and punishment. 定期对下属进行绩效评估，提出奖惩建议。 12. Finish other works assigned by leaders.  完成上级安排的其它各项工作。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是奢华品牌的酒店)。 Have professional training in hospitality industry. 接受过酒店专业的培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Minimum 3 years Housekeeping experience for international luxury brands or affiliated five-star hotels. 拥有至少3年及以上国际奢华品牌或联号五星级酒店客房部工作经验。

The Role 岗位职责： 1. Answer all incoming calls and messages in a professional, courteous manner that reflects Patina’s brand tone of voice. Accurately record and relay information to relevant departments, ensuring prompt, warm, and personalized responses to every inquiry. 以专业、礼貌并体现柏典品牌语调的方式接听所有来电与留言，准确记录并传递相关信息。确保所有宾客咨询、预订及内部沟通均以迅速、温暖、具个性化的方式完成。 2. Accurately process all room reservations, ensuring guest details, room types, rates, dates, and special requests are correct. Operate hotel systems such as PMS, CRS, and telecommunication tools (e.g., Shiji, Opera, Daylight) while maintaining strict compliance with data privacy regulations. 准确录入所有客房预订信息，确保宾客资料、房型、价格、日期及特殊需求完整无误。熟练操作酒店 PMS、CRS 及通讯系统（如 Shiji、Opera、Daylight 等），并遵守数据隐私及信息安全规范。 3. Demonstrate Forbes Five-Star call etiquette in every interaction. Listen actively to guest needs, anticipate preferences, and deliver intuitive, tailored assistance that creates a seamless and memorable communication experience. 在每一次电话及邮件沟通中展现福布斯五星标准的专业态度与预见性，积极倾听宾客需求并提供个性化推荐，确保沟通体验自然、温暖且高效。 4. Proactively suggest room upgrades, dining options, or hotel activities during the reservation or inquiry process, enhancing guest experiences while supporting hotel revenue growth. 在宾客咨询或预订过程中，主动推荐更高房型、套餐、餐饮或活动，提升宾客体验的同时，增加酒店收益机会。 5. Collaborate closely with Front Office, Guest Relations, and Housekeeping teams to ensure accurate sharing of pre-arrival details, guest preferences, and VIP arrangements for a smooth stay experience. 与前厅部、宾客关系团队及客房部密切沟通，准确传达宾客抵达信息、偏好及特殊安排。确保所有部门对宾客需求的理解一致，提供无缝的入住体验。 6. Maintain accurate records of daily operations, reservation confirmations, guest profiles, and communication logs to ensure data integrity and provide reliable operational support. 维护每日工作记录、预订确认、宾客资料及来电摘要，确保所有信息准确、可追踪，并为管理层提供可靠数据支持。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是豪华品牌的酒店)。 Have professional training in hospitality industry. 有过酒店行业的专业培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。

The Role 岗位职责： 1. Answer all incoming calls and messages in a professional, courteous manner that reflects Patina’s brand tone of voice. Accurately record and relay information to relevant departments, ensuring prompt, warm, and personalized responses to every inquiry. 以专业、礼貌并体现柏典品牌语调的方式接听所有来电与留言，准确记录并传递相关信息。确保所有宾客咨询、预订及内部沟通均以迅速、温暖、具个性化的方式完成。 2. Accurately process all room reservations, ensuring guest details, room types, rates, dates, and special requests are correct. Operate hotel systems such as PMS, CRS, and telecommunication tools (e.g., Shiji, Opera, Daylight) while maintaining strict compliance with data privacy regulations. 准确录入所有客房预订信息，确保宾客资料、房型、价格、日期及特殊需求完整无误。熟练操作酒店 PMS、CRS 及通讯系统（如 Shiji、Opera、Daylight 等），并遵守数据隐私及信息安全规范。 3. Demonstrate Forbes Five-Star call etiquette in every interaction. Listen actively to guest needs, anticipate preferences, and deliver intuitive, tailored assistance that creates a seamless and memorable communication experience. 在每一次电话及邮件沟通中展现福布斯五星标准的专业态度与预见性，积极倾听宾客需求并提供个性化推荐，确保沟通体验自然、温暖且高效。 4. Proactively suggest room upgrades, dining options, or hotel activities during the reservation or inquiry process, enhancing guest experiences while supporting hotel revenue growth. 在宾客咨询或预订过程中，主动推荐更高房型、套餐、餐饮或活动，提升宾客体验的同时，增加酒店收益机会。 5. Assist the Manager in overseeing daily operations of the Reservations and Communications departments, ensuring smooth workflow and Forbes Five-Star service standards. Provide hands-on support and immediate problem-solving to maintain service consistency and efficiency. 协助经理监督预订部与总机部的日常运营，确保所有沟通与预订流程顺畅、高效且符合福布斯五星标准。及时为团队提供业务支持与问题解决，保障工作品质与服务一致性。 6. Conduct regular spot checks on calls and emails to ensure accuracy, professionalism, and brand-aligned tone of voice. Offer coaching and feedback to staff to uphold service excellence. 定期抽查通话及邮件质量，确保所有沟通语气、信息准确性及品牌语调统一。发现偏差时及时给予员工指导与改进建议，维持高水平服务表现。 7. Handle complex reservations, VIP requests, and special arrangements. Communicate clearly with Front Office, Guest Relations, and Revenue teams to ensure seamless guest experiences. 处理复杂预订、贵宾需求或特殊客房安排，确保所有信息准确传递至相关部门。与前厅、宾客关系及收益管理团队保持顺畅沟通，确保宾客体验无缝衔接。 8. Support the Manager in conducting departmental training sessions and provide on-the-job guidance. Demonstrate brand values and service culture, offering timely feedback and positive reinforcement to team members. 协助经理开展部门培训与岗位辅导，帮助新员工熟悉系统操作、电话礼仪及品牌标准。以身作则传递服务文化，并在日常工作中提供即时反馈与正向鼓励。 9. Contribute to up selling and cross-selling efforts via calls and emails, promoting hotel products and experiences. Assist the Manager in monitoring conversion rates and performance metrics to achieve departmental goals. 支持经理推进追加销售及交叉销售计划，通过电话及邮件积极推广酒店产品与体验。协助跟进转化率、响应时间等关键指标，为部门业绩目标达成提供支持。 10. Ensure guest profiles, reservation entries, and system data (PMS, CRS, telecommunication) are accurate and up-to-date. Report and help resolve any data or system issues in coordination with IT and Revenue teams. 确保 PMS、CRS 及通讯系统中宾客资料与预订信息的准确录入与更新。发现系统问题或数据异常时，及时反馈并协助 IT 与收益团队处理。 11. Act as the communication link between the team and the Manager, distributing daily briefings, key updates, and special guest requests to ensure transparency and accountability. 作为团队与经理间的沟通桥梁，负责每日简报、工作重点及客人特殊需求的传达，确保所有信息透明且落实到位。 12. Gather guest and team feedback proactively, assisting the Manager in identifying trends, recurring issues, and proposing practical improvements to enhance efficiency and service quality. 主动收集团队及宾客的反馈，协助经理分析常见问题并提出可行改进方案，不断优化沟通效率与宾客体验质量。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是豪华品牌的酒店)。 Have professional training in hospitality industry. 有过酒店行业的专业培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Minimum 2 years Operator/Reservation experience for international luxury brands or affiliated five-star hotels. 拥有至少2年及以上国际奢华品牌或联号五星级酒店总机/预定工作经验。

The Role 岗位职责： 1. Greet guests warmly and professionally, assisting with luggage transport to guest rooms or vehicles upon departure. Provide personalized luggage assistance according to guest needs, including handling valuables and organizing luggage. 礼貌、专业地迎接宾客，协助搬运行李至客房或离店时的车辆。根据宾客的特殊需求，提供个性化行李服务，如贵重物品搬运、行李整理等。 2. Safely and smoothly operate hotel electric carts to transport guests and luggage within the property. Respond promptly to transportation requests from guests, coordinating with Front Office, Housekeeping, F&B, and Banquet teams. 熟练驾驶酒店电动球车，安全、平稳地运送宾客及行李至酒店内各区域。配合前厅、客房、餐饮及宴会部门，及时响应宾客的交通需求。 3. Provide guests with information about hotel facilities and the surrounding area, maintaining a professional and courteous demeanor. Ensure polite, attentive, and professional interactions with every guest to maximize satisfaction. 向宾客提供酒店设施及周边信息介绍，展示酒店礼仪与专业形象。在接触宾客时保持礼貌、微笑及专业态度，确保宾客满意度。 4.Strictly adhere to hotel safety protocols and electric cart operating procedures to ensure the safety of guests and colleagues. Regularly inspect electric carts and luggage handling equipment, reporting any issues promptly.  严格遵守酒店安全规程及电动球车操作规范，确保宾客及同事的安全。定期检查电动球车及行李搬运设备的状态，发现问题及时报告。 5. Work closely with Front Office, Housekeeping, F&B, and Banquet teams to ensure seamless service delivery. Assist with ad hoc situations, including last-minute luggage handling, VIP arrivals, or large-scale events. 与前厅、客房、餐饮及宴会部门保持紧密沟通，确保服务无缝衔接。协助处理突发情况，如临时行李搬运、VIP接待或大型活动。 6. Anticipate guest needs and provide proactive, personalized service with speed and care. Deliver a warm, professional, and seamless experience, ensuring guests feel valued and well-cared-for. 主动观察宾客需求，提供贴心、快速且个性化的服务。以温暖、专业的服务态度为宾客创造舒适与尊贵的入住体验。 Talent Profile 能力&技能需求： Above college degree, Mid-level professional titles 大专以上专业技术职称 Hotel & Resort background 酒店及度假村工作背景 Experiences in luxury hotel at similar capacity is an advantage 同等奢华酒店经验 Service-oriented with strong interpersonal and communication skills 良好的沟通及人际交往能力 Computing skills 计算机技能

The Role 岗位职责： 1. Hiring, training, and supporting colleague and managing reception, therapy, gym, retail. 招聘，培训和协助员工，管理前台，理疗，健身房， 零售。 2. Maximizing the sales of services and spa retail products. 负责服务和产品销售的合理化。 3. Implementing standard operating procedures and policies. 执行标准程序和政策。 4. Monitoring daily sales activities and monthly P&L, preparing financial reports and annual budgets. 监视每天的销售情况和月度收支情况，整理财务报表和年终预算。 5. Ensuring spa treatment quality controls, including service, cleanliness and product usage. 确保理疗疗程的质量管理，包括服务，清洁卫生和产品用量。 6. Managing purchase orders for professional treatment and operational supplies. 管理产品订单给专业理疗和日常操作物资。 7. Developing merchandising plans and purchasing retail products and coordinating with retail buyer for retail items in boutique. 推广推销计划和采购零售产品和协助客人购买商品店里面的产品。 8. Maintaining proper inventory levels for all professional and retail products. 维持足够的产品存货包括理疗疗程和销售产品。 9. Control payroll cost.  控制工资成本。 10. Provide colleagues motivation with communication and incentive programs. 提供关于员工沟通和激励计划。 11. Team development. 团队发展计划。 12. Maintain high level of service.   维护高标准服务。 13. Coordinate ongoing educational training programs. 协调正在进行的培训计划。 14. Interacting with the press and planning special events. 跟媒体协调，计划特别活动。 15. Developing merchandising plans. 制定销售计划。 Talent Profile 能力&技能需求： Business, spa or fitness related degree. 商务, 水疗, 或康乐相关学位。 5 Years Spa management Experience. 5年水疗管理经验。 Certifications related to the spa and wellness environment. 关于水疗和康乐环境的相关证明。

The Role 岗位职责： 1. Patina Essentialist represents one of the signature roles and defining highlights of the Patina brand. This position integrates multiple core functions of the traditional Front Office, including guest check-in and check-out, transportation coordination, dining and activity reservations, guest experience curation, and personalized assistant services. With versatility, professionalism, and genuine passion, each Patina Host delivers a bespoke and memorable experience for every guest. 柏典知客是柏典品牌的核心成员与品牌亮点。该职位融合了传统前厅部的多项关键职能，涵盖宾客入住与退房手续、店内外交通安排、餐饮及活动预订协助、宾客体验管理以及私人助理服务等。柏典知客以全能型的专业能力与真诚热情，为每一位宾客打造独一无二、个性化的入住体验。 2. Prior to the guest’s arrival, establish proactive and courteous communication via phone or email to confirm arrival details, reservation information, and personal preferences. All relevant data should be accurately entered into the property management system in advance, allowing the hotel to arrange suitable room types, dining reservations, and experiential activities that align with the guest’s preferences — ensuring a seamless and personalized stay experience. 在宾客抵达前，通过电话或电子邮件与宾客进行礼貌且高效的沟通，主动确认其入住信息、抵达时间及个人偏好。所有相关信息需提前录入至系统中，以便酒店能够根据宾客的偏好，预先安排合适的房型、餐饮预订及活动体验，确保入住体验的个性化与无缝衔接。 3. For guests celebrating special occasions such as birthdays or anniversaries, the Essentialist team should proactively coordinate with the Housekeeping and other relevant departments to arrange special room decorations, personalized amenities, and greeting cards, demonstrating the hotel’s thoughtful attention to detail and genuine care. 如遇宾客生日、周年纪念日等特殊场合，知客团队应主动与客房部及相关部门沟通，协调进行相应的房间布置、个性化装饰及贺卡准备，以传递酒店的细致关怀与品牌温度。 4. Before the guest’s arrival, ensure that the assigned room and all preferences are properly arranged and documented in the system, reflecting the hotel’s commitment to precision, consistency, and bespoke service in every stay. 在宾客抵达前，应确保房间及所有宾客偏好均已落实，并在系统中准确记录，以保证每一次入住都体现出酒店对细节的精准掌控与真诚服务。 5. Greet every guest with grace and professionalism, delivering an efficient and seamless check-in experience. Ensure all guest details are accurately entered into the system, verify identification, and allocate the most suitable room according to guest preferences. Proactively provide information about hotel facilities, signature activities, and the local area. 以优雅、专业的方式迎接每位宾客，提供高效、准确的入住体验。确保宾客信息完整、准确地录入系统，核实身份证件并为其安排最合适的房型。主动了解宾客需求，向宾客介绍酒店设施、特色活动及周边文化信息。 6. Deliver a smooth and accurate check-out process, ensuring transparency and precision in billing. Handle all guest payments, verify methods of payment, and ensure all transactions comply with hotel financial standards and procedures. 为宾客提供快速、无缝的退房体验，确保账单清晰、准确。处理账务、收款及支付方式确认，确保所有交易符合酒店标准与财务流程。 7. Assist the Essentialist Manager in overseeing daily operations of the team, ensuring that all guest interactions — including arrivals, departures, and in-house services — meet Patina brand standards and Forbes Five-Star requirements. Provide on-site support to staff and resolve operational issues promptly. 协助知客经理和前厅部经理监督知客团队的日常运营，确保所有宾客接待、入住与离店流程符合柏典品牌标准及福布斯五星服务要求。为团队提供现场支持，及时解决操作问题并确保服务流程高效、顺畅。 8. Conduct on-the-job training and mentoring for new Essentialists, ensuring they master system operations, brand storytelling, cultural presentation, and local experience recommendations. Perform periodic quality checks and provide feedback to uplift team professionalism. 负责新知客团队成员的在岗培训与指导，确保其掌握酒店系统操作、品牌故事、文化讲解及本地体验推荐技巧。定期进行服务质量抽查与反馈，协助经理提升团队整体专业水平 9. Assist the manager in preparing staff rosters, compiling daily and weekly reports, summarizing guest feedback, and maintaining accurate system data to support service improvement initiatives. 协助经理进行团队排班、日报/周报撰写、宾客反馈汇总及系统信息维护，确保运营数据准确并为后续改进提供依据。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是奢华品牌的酒店)。 Have professional training in hospitality industry. 接受过酒店专业的培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Minimum 2 years Front Office experience for international luxury brands or affiliated five-star hotels. 拥有至少2年及以上国际奢华品牌或联号五星级酒店前厅部工作经验。

The Role 岗位职责： 1. Patina Essentialist represents one of the signature roles and defining highlights of the Patina brand. This position integrates multiple core functions of the traditional Front Office, including guest check-in and check-out, transportation coordination, dining and activity reservations, guest experience curation, and personalized assistant services. With versatility, professionalism, and genuine passion, each Patina Host delivers a bespoke and memorable experience for every guest. 柏典知客是柏典品牌的核心成员与品牌亮点。该职位融合了传统前厅部的多项关键职能，涵盖宾客入住与退房手续、店内外交通安排、餐饮及活动预订协助、宾客体验管理以及私人助理服务等。柏典知客以全能型的专业能力与真诚热情，为每一位宾客打造独一无二、个性化的入住体验。 2. Prior to the guest’s arrival, establish proactive and courteous communication via phone or email to confirm arrival details, reservation information, and personal preferences. All relevant data should be accurately entered into the property management system in advance, allowing the hotel to arrange suitable room types, dining reservations, and experiential activities that align with the guest’s preferences — ensuring a seamless and personalized stay experience. 在宾客抵达前，通过电话或电子邮件与宾客进行礼貌且高效的沟通，主动确认其入住信息、抵达时间及个人偏好。所有相关信息需提前录入至系统中，以便酒店能够根据宾客的偏好，预先安排合适的房型、餐饮预订及活动体验，确保入住体验的个性化与无缝衔接。 3. For guests celebrating special occasions such as birthdays or anniversaries, the Essentialist team should proactively coordinate with the Housekeeping and other relevant departments to arrange special room decorations, personalized amenities, and greeting cards, demonstrating the hotel’s thoughtful attention to detail and genuine care. 如遇宾客生日、周年纪念日等特殊场合，知客团队应主动与客房部及相关部门沟通，协调进行相应的房间布置、个性化装饰及贺卡准备，以传递酒店的细致关怀与品牌温度。 4. Before the guest’s arrival, ensure that the assigned room and all preferences are properly arranged and documented in the system, reflecting the hotel’s commitment to precision, consistency, and bespoke service in every stay. 在宾客抵达前，应确保房间及所有宾客偏好均已落实，并在系统中准确记录，以保证每一次入住都体现出酒店对细节的精准掌控与真诚服务。 5. Greet every guest with grace and professionalism, delivering an efficient and seamless check-in experience. Ensure all guest details are accurately entered into the system, verify identification, and allocate the most suitable room according to guest preferences. Proactively provide information about hotel facilities, signature activities, and the local area. 以优雅、专业的方式迎接每位宾客，提供高效、准确的入住体验。确保宾客信息完整、准确地录入系统，核实身份证件并为其安排最合适的房型。主动了解宾客需求，向宾客介绍酒店设施、特色活动及周边文化信息。 6. Deliver a smooth and accurate check-out process, ensuring transparency and precision in billing. Handle all guest payments, verify methods of payment, and ensure all transactions comply with hotel financial standards and procedures. 为宾客提供快速、无缝的退房体验，确保账单清晰、准确。处理账务、收款及支付方式确认，确保所有交易符合酒店标准与财务流程。 7. Monitor room availability to ensure the accuracy of bookings, arrivals, and departures. Respond promptly to guest requests and feedback, addressing any concerns with efficiency and empathy to maintain high satisfaction levels. Collaborate closely with other departments—such as Food & Beverage, Housekeeping, and Engineering—to ensure a flawless guest experience. 密切关注客房状态，确保预订、入住及离店信息的准确性。及时响应宾客的特别请求及反馈，协助解决问题并提升满意度。与各部门（如餐饮部、客房部、工程部等）保持良好沟通，确保宾客体验顺畅无缝。 8. Answer and transfer phone calls with professionalism, ensuring timely and effective communication. Handle guest inquiries, emails, and faxes accurately, maintaining the highest standards of responsiveness and courtesy in all correspondence. 专业接听来电并妥善转接，准确传递信息并高效处理宾客的咨询、邮件及传真。保持与内部及外部沟通的高标准响应速度与礼仪水准。 9. Anticipate guest needs and deliver personalized services that exceed expectations. Approach every interaction with warmth, sincerity, and professionalism, creating a welcoming environment that embodies the hotel’s brand values and luxury ethos. 主动识别宾客需求，提供超越期望的个性化服务。以温暖、真诚且专业的态度应对每一次宾客互动，营造宾至如归的入住氛围，充分展现酒店品牌的独特魅力。 10. The Role of the Patina Essentialist is to offer our guests with an exclusive service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. 柏典知客应当专业地提供服务并满足每位客人的需求从而使得客人拥有前所未有独一无二的入住体验。 11. The Patina Essentialist will be working on a one to one basis with each guest, structuring their activity requests around their specific requirements and interests. This will only be achieved by having a thorough knowledge about the local culture in Tianjin. 柏典知客将为每位客人提供一对一服务，并有效地满足所有客人合理的要求。因此要做到这点必须要充分了解酒店的产品信息以及天津当地的传统文化和周边信息。 12. The Patina Essentialist should be able to provide instant yet positive judgment towards all events happen. Being a Patina Essentialist, never say “NO” to any guests’ appropriate requests, furthermore, Patina Essentialist should have clear understanding and information about the hotel in order to provide accurate message to the guests. 柏典知客需能够清晰地，快速地进行判断，并作出正确决定来处理所有事情。身为柏典知客，在他们的词汇中不能有“不”这个词，他们必须充分了解酒店以及当地情况并为客人提供准确信息。 Talent Profile 能力&技能需求： Above college degree, Mid-level professional titles 大专以上专业技术职称 Hotel & Resort background 酒店及度假村工作背景 Experiences in luxury hotel at similar capacity is an advantage 同等奢华酒店经验 Service-oriented with strong interpersonal and communication skills 良好的沟通及人际交往能力 Computing skills 计算机技能

岗位概述： 全面负责公司日常财务运行管理工作，并作为酒店业主方的财务代表，承担财务监督与管理职责，全面主导酒店业务的财务预算管理、经营分析、风险防控及资产监管工作，确保财务活动合规、高效且兼具效益，并与酒店管理公司各部门深度协作，推动业主利益最大化。 主要岗位职责： 一、财务战略与预算管理 1.  全面负责公司日常财务运营管理工作，并接受上级公司及产发集团财务中心的管理和指导。 2.  作为业主财务代表参与酒店中长期财务规划的制定工作，结合国企战略目标与行业特性，提供专业的财务管理工作的建议。 3.  组织编制年度财务预算及资本性支出预算，审核酒店运营预算的合理性与可行性，待业主审批后监督执行。 4.  监控预算执行动态，定期分析偏差成因，提出调整建议及控制措施。 二、财务核算与报告监督 1.  根据上级公司及产发集团财务中心的管理要求，贯彻和执行公司及酒店日常财务核算管理工作。 2.  负责公司及酒店财务报表（涵盖月度、季度、年度）的准确性与及时性，确保其符合国企会计准则及国家法规要求。 3.  审核酒店各类财务账目与税务申报的合规性，防范潜在财务风险。 4.  定期向业主方与上级集团提交专项财务分析报告，内容涵盖经营绩效、现金流、成本构成等关键指标。 三、经营分析与效益管控 1.  深入分析酒店经营数据（如RevPAR、GOP、成本率等），评估经营效率与市场竞争力。 2.  监督酒店收入管理、采购定价、成本控制与费用开支环节，确保经济效益最大化。 3.  对重大经营决策（如价格策略、促销方案、合作项目等）开展财务可行性评估。 四、资金与资产监督管理 1.  监督酒店资金计划及现金流管理工作，审核大额资金支付事项，确保资金安全与使用效率。 2.  负责国有资产台账的管理工作，监督固定资产购置、盘点、处置等环节的合规性。 3.  参与酒店更新改造、资本性投资项目的论证及过程监督，确保投资效益实现。 五、风险防控与合规管理 1.  建立健全酒店财务内控体系，定期检查内控执行情况，防范舞弊行为与资源浪费。 2.  确保酒店财务活动符合国有企业监管要求及国家法律法规（如审计、税务、国资管理等领域规定）。 3.  协调内外部审计工作，落实审计整改意见，完善风险预警机制。 六、对外协调与关系管理 1.  作为业主方财务代表，与酒店管理公司财务团队对接，协调解决财务管理过程中的争议与问题。 2.  维护与银行、税务、国资委、审计机构等相关单位的良好工作关系。 3.  参与酒店重大合同（如租赁、采购、服务协议等）的财务条款审核工作。 七、团队建设与制度完善 协助完善业主方对酒店的财务管理制度及流程，推动财务信息化建设进程。 任职要求： 1.  教育背景：本科及以上学历，财务、会计、金融等相关专业。 2.  资质证书：持有中级会计师及以上职称。 3.  工作经验：5年以上财务管理工作经验，其中至少3年酒店行业或大型国企财务经验，熟悉酒店运营及业主财务监督模式。 4.  专业知识：精通国家财经法规、国企财务制度及酒店行业财务管理特性。 5.  能力素质：具备较强的分析判断、沟通协调、风险防控能力，原则性强，责任心突出。 6.  政治素养：具备良好的职业道德与廉洁自律意识。

The Role 岗位职责： 1. Ensure safe and continuous operation of all system in the hotel at all time, i.e., power, water, sewerage, air conditioning, steam, etc. 保证酒店所有系统如电、水、排水、空调、蒸汽等不断地正常运作。 2. Immediately reports any discrepancies to the Assistant Chief Engineer, or in the absence of Assistant Chief Engineer, to the Chief Engineer. 在发生任何异常情况时，要立刻向副总工程师报告。如副总工程师不在，则向总工程师汇报。 3. Ensure good housekeeping and orderliness of all working area of the Engineering Department. 保持工程部所有工作区域整齐和干净。 4. Receives repair works in his shift to be done by M.R. form or by telephone call and rectifies as soon as possible if the job cannot be done or finished within his time schedule, M.R. must be transferred to the next shift for completion or rectification. 收到维修单或电话通知要尽快安排在班内完成维修任务。如班上解决不了的可转交给下一个班去完成。 5. Heavy works must be transferred to repair and maintenance group through M.R. 繁重的维修工作可交由维护保养小组去做。 6. Conducts periodic test and inspection of safety equipment and alarm system with the Section Head. 汇同主管对安全设备和消防报警系统进行定期测试和检查。 7. Responds to emergency call and leads emergency brigade to contain situation. 接到紧急召唤后，带领应急小组去处理。 8. Plan, organizes, directs, controls and supervises the works of his subordinates in his shift, ensuring that they are carrying out the basic functions of their positions. 计划、组织、指挥、控制和监督班内员工的工作，确保他们做好自己的本质工作。 9. Reports to Engineering manager /Director of Engineering any unusual occurrences with respect to equipment and personnel. 向工程总监/工程经理工汇报任何有关人员或设备的异常情况。 10. Renders overtime or change of time schedules as situation may require without any delay. 当工作需要时，随时服从加班或换班的安排。 11. Ensures presence of Engineering staff as needed by the hotel’s operations 确保工程部员工按酒店运营的需要出勤。 12. Ensures that Engineering staff adhere to the rules and regulations of the hotel by familiarizing self with rules and communicating rules/standards. 确保工程部员工遵守酒店的规章制度。自己要熟悉规章制度，将相关规章制度及标准通知员工。 13. Monitoring implementation of rules/standards, effecting coaching/counseling, and if needed, disciplinary procedures when rules/standards are violated. 监察规章制度及标准的执行情况；教导、劝告或在需要时，处分违反规章制度的员工。 14. Ensure that all management directives are communicated to the Engineering staff in a timely manner. 确保所有管理要求均及时的下达至各个工程部员工。 15. Models the practice and encourages staff to use the Guiding Principles in day to day interactions. 工作上要做出榜样并鼓励员工在日常工作中使用指导原则。 16. Oversees maintenance and handling of equipment used. 检查设备维护情况和使用情况。 17. Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area. 及时报告设备故障和维修缺陷问题。 Talent Profile 能力&技能需求： Above college degree, Mid-level professional titles 大专以上专业技术职称 Hotel & Resort background 酒店及度假村工作背景 Experiences in luxury hotel at similar capacity is an advantage 同等奢华酒店经验 Service-oriented with strong interpersonal and communication skills 良好的沟通及人际交往能力 Computing skills 计算机技能 Command organization system in our department, knowledge how to make or motivate people work, cooperate with other departments.能够指挥本部门的组织系统，知人善任，调动下级的积极性，协调与其他部门的关系。

The Role 岗位职责： 1. Be thoroughly familiar with hotel policies, room rates, service standards, and all confidential matters. Master restaurant and facility operating hours, promotions, and local cultural and entertainment information. 熟悉酒店政策、房价、服务标准及所有保密内容。掌握餐厅、设施营业时间、促销活动及当地文化与娱乐信息。 2. Memorize guest preferences to personalize service. Greet, acknowledge, and bid farewell to all guests strictly according to established procedures to ensure consistent and professional service. 熟记宾客喜好，个性化服务。 严格按照标准程序接待、问候与送别宾客，确保服务一致性与专业性。 3. Conduct daily team briefings to clarify tasks and priorities. Accurately record meeting room schedules, monitor room status in real-time, and follow up on check-in/check-out processes. 召开每日团队简会，明确任务与重点。 准确记录会议室活动安排，实时监控房态，跟进入住与离店流程。 4. Operate hotel systems properly, answer calls using standard greetings. Provide accurate information about the hotel and local area to guests and colleagues. 规范操作酒店系统，使用标准话术接听电话。为宾客与同事提供准确无误的酒店及本地信息。 5. Familiarize with operational status before shift; complete and sign off all reports after shift. Provide clear handover of important matters to the next shift and ensure the Night Audit process runs smoothly. 班次前了解运营状况，班次后完成并签署所有报告。 向下班次清晰交接重要事项，确保夜间审核流程顺利进行。 6. Regularly inspect the lobby and public areas, ensure smooth driveway traffic. Review the Rate Variance Report, report and address any irregularities promptly. 定期巡查大堂及公共区域，确保车道畅通。审核房价差异报告，及时上报并处理异常情况。 7. Respond to guest needs promptly with a friendly and professional manner. Follow up on complaints systematically until resolution, ensuring guest satisfaction. 以友好、专业的态度及时响应宾客需求。系统化跟进投诉直至解决，确保宾客满意。 8. Authorize relevant pay-outs and rebates within management limits. Be familiar with emergency procedures, prioritize the safety of guests and teammates, and assist in handling emergencies. 在管理权限内审批相关支出与减免。熟悉应急程序，优先保障宾客与伙伴安全，协助处理紧急事件。 9. Maintain positive inter-departmental working relationships and communicate clearly and professionally. Listen and respond to teammate feedback, and supervise the maintenance of equipment and environment in relevant areas. 维护积极的部门间工作关系，清晰、专业地传达信息。关注并回应伙伴反馈，督导相关工作区域的设备与环境维护。 10. Consider the protection of the hotel's reputation and assets as the primary concern in all actions. Contribute to the achievement of the hotel's operational and financial goals through effective management. 所有行动以维护酒店声誉与资产为首要考虑。通过有效运营管理，助力实现酒店的经营与财务目标。 Talent Profile 能力&技能需求： College degree and Above.  大专学历以上。 Acquire working experience in hotel/resort (preferably luxury brands). 拥有酒店工作经验(特别是奢华品牌的酒店)。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 应用基本电脑系统。

The Role 岗位职责： 1. To classify credit card bills and issue invoices, checked travel agency commissions at the beginning of each month, and filled in Guest Ledger and City Ledger details. 按信用卡账单归类及开具发票，每月初核对旅行社佣金，填制Guest Ledger和City Ledger明细。 2. Ensures the maintenance of an accurate record of all monies due to the hotel from (but not limited to) guests, groups, crew, banquets, employees, and credit card companies. 确保对拖欠酒店款项的(不仅限于)客人、团体、工作人员、宴会、雇员和信用卡公司进行准确的记录。 3. Checks the monthly travel agents' report, ensuring the accurate amount of travel agents' commission is paid, and paid only to authorized travel agents. 检查每月旅行社报告，确保旅行社佣金被准确支付，且只支付给被授权的旅行社。 4. Ensures the accuracy of all charges made to the various accounts daily. To check backup documentation against invoices to ensure the accuracy of all information prior to it being sent out. 检查账单的支持文件，确保在账单发出前，所有信息均准确。确保掌握每天各个帐户的准确性。 5. Ensures that the necessary documentation is submitted with invoices to substantiate charges and to ensure payment is made on a timely basis. 确保递交账单和必要文件以证明收费并确保及时付款。 6. Ensure that accounts, statements and follow up letters are sent on a timely basis. 确保及时发送帐户,账单及跟进信件。 7. Ensure that the necessary information regarding overdue accounts is supplied to the proper persons for follow-up (i.e., Finance Manager or Director of Finance). 确保有关拖欠帐款的必要信息已提供给适当的人负责跟进(比如,财务经理或财务总监)。 8. To reconcile the credit card transmissions to the PMS and POS daily. All advance deposits are to be checked in PMS on a daily basis, and any usage of advance deposits is to be reconciled and balanced on a daily basis. 每天在PMS上检查,调节和平衡所有预付款。调节每天传输到PMS和POS机的信用卡付款。 9. Balance all subsidiary accounts receivable ledgers to the appropriate control accounts monthly and prepare aged trial balances of all accounts receivable ledgers (including employees’ accounts receivable). Prepare all necessary reports regarding accounts receivable. 每月平衡所有子公司帐户应收分类帐到合适的控制帐户,并准备所有应收帐户账龄的试算表（包括员工的应收账款）。准备所有关于应收帐款的必要报告。 10. Assist the Finance Manager in conducting background checks on the companies applying for City Ledger. Attends monthly credit meetings. Refund to clients in a timely manner with proper approval from the concerned department and DOF 协助财务经理对申请挂账的公司进行背调。参与每月信贷会议。及时处理客户退款，并保证每笔退款均有相关部门及财务总监的批准。 Talent Profile 能力&技能需求： College diploma required.  大专及以上学历。 Have at least 3 years or more of finance experience for international luxury brands or affiliated five-star hotels. 拥有至少3年及以上国际奢华品牌或联号五星级酒店财务工作经验。 Good command of both oral and written English. 良好的英语说写及沟通能力。

The Role 岗位职责： 1. Be full responsible for the C&B function in the hotel. 负责酒店员工社会保险，公积金及与之相关的所有工作。 2. Responsible for managing the signing and filing of employment contracts. Assist in managing and controlling employee data related to salaries and leave applications. 负责管理劳动合同的签署工作和备案。协助管理、控制薪资和假期申请等相关员工数据。 3. Access and use Human Resources Management system. 执行并运用人力资源管理系统。 4. Assist with control and manage payroll, leave applications all data concerning all associates. Assist coordinating the screening of all applications who complete application forms for suitability of employment. 协助保证所有员工按照聘用条款付薪。协助准确安全保存所有人事记录。 5. Maintain strictest confidentiality at all times on all matters. 协助人力资源总监在任何时候严格保守机密。 5. Assist in screening job applicants. Follow Patina standard procedures of the appointment of selected personnel & recruit associates. 协助筛选所有应聘人员。依照柏典标准程序招聘员工, 选拔人才。 6. Maintain a filing and trace system. Assist to manage the Heart of the House and Staff Dormitory. 接听电话，打印及复印文件资料等,积极协助后线区域及员工宿舍的管理工作。 7. Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures. 清楚工作职责，执行酒店健康及安全法规、政策及执行程序。 8. Interact with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication. 以专业的、积极的态度和各部门及员工建立亲密关系以促进团队精神及进行有效的双向沟通。 Talent Profile 能力&技能需求： 1. Good at both oral and written English. Good at computer skill. 英文口语及书写流利。熟练使用电脑。 2. University degree in Hotel Management, Human Resources, or a related field. 大学酒店管理/人力资源专业或相关学历。 3. Minimum two year related working experience. 至少两年相关工作经验。

The Role 岗位职责： 1.Direct and supervise the preparation and production of all dishes and ensure that they are in compliance with the prescribed recipes and specifications. Undertake regular checks on the preparation, taste, quality and quantity of all food items and advise supervisor for any improvement when necessary. 2.Understand the basic philosophy of the company. Implement and energize the company philosophy in his daily work. 3.Determine the required mise-en-place in each section and check the store requisitions. Sign off on prepared requisitions by subordinates for approval by Director of Culinary. 4.Prepare sample tasting for management if and when required. 5.Review the sale of dishes. Suggest changes to the menu items according to customer's special demand and the availability of seasonal ingredients for supervisor's approval. 6.Monitor the proper handling and storage of all produce so as to keep spoilage to a minimum. 7.Inspect and ensure that all operating equipment is maintained in good working conditions and raise repair and maintenance request when necessary. 8.Ensure that the work stations are clean and sanitized and the proper safety procedures are observed by cooks at all times. 9.Ensure adequate staffing for functions to ensure smooth operations. Approve weekly staff rosters prepared by subordinates and advice supervisor on recruitment and promotion of subordinates when appropriate. 10.Take ownership and accountability for the profitability of his outlet. 11.Prepare recipes of new items for costing and verify cost analysis of each dish. 12.Prepare monthly duty roster and manage Public Holiday and Annual Leave. 13.Prepare daily market list after receiving the requisition orders from each section of the kitchen. 14.Supervise the monthly stock taking activities. 15.Liaise with the Stewarding section (or outsourced company) to arrange schedule of cleaning, Pest control and training. 16.Set up with the help of the hygiene company the form and sheet of hygiene and temperature control. 17.Assist supervisor in preparing operating budgets. 18.Maintain H.A.C.C.P program where implemented. 19.Prepare the framework of training programs for all subordinates and review the progress and schedule. 20.Perform any other related duties as and when assigned by supervisor. Talent Profile 能力&技能需求： Working experience in the same position at least 10 Years. Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence as well as provide clear and meaningful instructions, guidance and counseling to all employees. Basic mathematical skills in order to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system. Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training, policy adherence and morale. Ability to think logically and make decisions. Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. Hearing and visual ability to observe and detect signs of emergency situations.

The Role 岗位职责： 1. Provide supervision of job functions assigned to staff members and check the effectiveness to each staff when completed. 指导每一位下属的工作，分派任务并检查完成的情况。 2. Control mailing list and ensure it updated constantly. 管理通讯名录并保证不断更新。 3. Maintain existing business and develop new accounts. 保持现有客户并发展新的客户。 4. Maintain good business relationship with all producers. 同客户保持良好的商业关系。 5. Complete weekly entertainment and weekly activities plan. 完成每周的款待和活动计划。 6. Conduct sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads. 对团队和商务散客通过电话销售、访问、邮寄开展销售活动。 7. Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation. 确认所有的预定单（包括宴会与会议）被准确无误地在销售部与宴会之间进行沟通并生效。 8. Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship. 保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 9. Keep clients advised of latest information regarding hotel's development. 记录客户对于酒店发展的建议和及时的信息。 10. Assist in conduct training to new colleagues. 协助新员工的培训工作。 11. To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan. 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 12. Represents the hotel and participate in domestic and international sales activities. 代表酒店参与国内外各项销售活动。 13. Constant customer contact directed towards existing customers and potential customers. 同时与现有客户和潜在客户保持经常联系。 14. To conduct daily sales visit to assigned accounts to solicit business forthe hotel for both rooms and food & beverage through effective client account management. 安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。 15. To plan sales coverage of area/territory assigned in the most effective manner. 以最有效的方式划分销售区域。 16. Identifies and handles sales leads effectively and efficiently. 快捷高效地处理业务。 17. Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview. 履行客户关系管理的职责，通过完成计划周详的客户拜访实现销售目标。 18. Conduct active distribution of product information and create awareness inthe market and business segment or responsibility. 积极宣传酒店产品，提高产品在市场和业务区域内的知名度。 19. To always practices “Cross Selling” and Up sell in accordance with corporate and department guidelines during sales calls. 在拜访客户时，经常使用Cross Selling” 和Upsell等销售技巧。 20. To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the hotel. 保证已与客人确认的客房，宴会及餐饮服务在客人未到或在酒店入住时完成。 21. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary. 提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。 22. Interact and attend to guest request, concerns and feedback in a professional manner. 以专业的方式与客人互动，关注他们的需求及反馈。 23. To answer and respond promptly to all correspondence and inquiry from customer and prospect within the time limit set according to policy &procedure. 按政策在规定时间内迅速回复客人要求。 24. Entertain to build rapport with potential customers and to obtain future leads for the Hotel. 保持与潜在客户的联系沟通以期将来使其成为酒店真正的客户。 25. Maintain good relationship with all clients. 与所有客户保持良好关系。 26. Provide guests with the most accurate and up to date information at all times. 向客人提供最精确最更新的信息。 27. Maintain good inter communication and good working relations with all departments and all external contacts. 与酒店各部门员工及所有客户保持良好的相互沟通和合作关系。 28. Monitors and reports on market and competition within own market segment. 根据各自管辖区域撰写市场及竞争者情况报告。 29. To upkeep of updated record of all sales activities for each accounts(including updated database, production tracking, trends and movement of each accounts). 确保所有客户信息的时时更新，包括数据信息的更新，产品跟踪，客户动向。 30. To develop and maintain a proper database for assigned accounts on a daily basis. 对指定客户的数据信息做到每日更新。 31. To prepare and submit weekly and monthly reports required to be submitted to the Sales leaders. 向销售部领导提交每周和每月报告。 32. Recommends to the Sales leaders on promotions and campaign to reach specific markets. 向销售部领导就针对细分市场的促销活动提出建议。 33. To participate in “Revenue meeting” monthly review with Sales leaders. 与销售部领导一起参加每月“Revenue meeting”回顾。 34. Participate in daily, weekly and monthly sales meeting to update Sales teamon the activities of each accounts and market trends. 参加销售例会，就客户动向及市场走势市场与销售团队进行沟通，及时更新。 35. Abides by both the hotel and CHG policies and procedures. 遵守酒店及集团的政策和程序。 36. Analyses, evaluates and improves personal performance on a continual basis. 对个人表现进行时时分析，评估和改进。 37. Carries out other tasks as directed by supervisor. 完成其他交予的工作。 Talent Profile 能力&技能需求： Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major 学士学位，工商管理、市场营销、酒店和餐厅管理或相关专业 5 years'experience in the sales and marketing or related 5年以上销售和市场营销或相关专业工作经验 Proficient with Microsoft Windows other software. 熟练操作微软等操作系统 Excellent spoken and written communication skills in both English and Mandarin are a must. 必须具有良好的中英文交流及写作能力 Ability to work independently and long hours. 能独立并长时间的工作 Willing to travel. 可按工作需要出差 Ability to prioritize, follow up and be well organized with good attention to details. 有优先考虑问题的能力，跟进和组织能力，注重细节。

岗位职责 1、确保所有的维修和预防维修计划都在该班内按时执行。 2、接受，分配并且跟进所有的工作单核维修单。 3、处理技术图纸，以及备货的记录和库存。 4、故障查找，操作，修理并且保养,确保区域内所有设备的清洁和正常工作。。 5、在保证安全运行和营业格调的前提下，力图节省能耗，注重环境保护的新概念。 6、督导重要维修及增改工程施工，控制质量与进度。 7、协助外施工单位在本酒店的施工，保证工程质量。 岗位要求 1、大专以上文化程度；3年以上同岗位工作经验。 2、必须掌握机电工程设备的基础知识。 3、能充分领会工上级的经营意识，能组织和指挥本岗位工作计划的实施，确保工程部的正常运转。 4、有强烈的事业心与责任心和配合精神，秉公办事，不谋私利。 5、身体健康，精力充沛。

【岗位职责】 1、负责综合部日常事务性工作；负责中心各种文稿的打印、发送，负责中心文件材料的领取。 2、认真贯彻执行党和国家各项法规、政策及中心各项规章制度。 3、负责办理各类文件的收发、登记、阅签、清退、整理、归档、保密工作。 4、负责办公室的日常管理工作，负责受理投诉和来访接待、收发传真、考勤登记、接听电话等工作。 5、负责中心会议的筹备、会议通知的拟写、下发工作，负责会议记录和文字材料的整理。 6、负责收集和撰写有关信息，及时向领导提供信息参考和建设意见。提请领导应尽快办理的有关工作。 【岗位要求】 1、懂得电脑操作，能较熟练地进行中英文打字。 2、有一定的写作能力和应变处理问题的能力。

【岗位职责】 1、负责天津菜系的热菜烹饪工作，确保菜品口味正宗、品质稳定 2、根据每日菜单和订单需求，高效完成炒锅烹饪任务 3、保持工作区域整洁卫生，遵守食品安全操作规范 4、协助研发新菜品，定期更新菜单 5、合理控制食材用量，减少浪费 【岗位要求】 1、擅长天津菜系烹饪，掌握传统津菜制作工艺 2、能够独立完成炒锅操作，动作麻利、出菜迅速 3、具备基本的厨房安全意识和卫生知识 4、吃苦耐劳，能适应餐饮行业工作节奏 5、有团队协作精神，服从厨房工作安排

工作职责： • 活动策划与协调：与客户合作策划和组织活动，确保满足他们的愿景和要求。制定详细的活动时间表并管理所有后勤方面，包括房间设置、餐饮和技术要求。 • 客户关系管理：作为客户的主要联络点，在整个策划过程中提供指导和支持。进行现场访问，协商合同，并确保清晰的沟通以提供卓越的服务。 • 团队协作：与内部部门（如餐饮、客房部和工程部）协调，确保活动顺利执行。主持活动前会议和活动后评估，以确保协调一致并持续改进。 • 预算管理：准备活动预算，确保成本效益，同时保持质量和客人满意度。监控费用并向客户和管理层提供财务更新。 • 活动执行：监督当天的活动，确保所有安排按计划实施并及时解决任何问题。在压力下保持冷静和专业的风度，以确保客人满意。 • 销售支持和营销：协助向潜在客户推广酒店的活动服务，促进销售工作。开发创意活动套餐和营销材料，以吸引不同的客户。 • 合规与标准：确保所有活动都符合酒店政策、安全标准和品牌指南。及时专业地处理客人反馈并解决问题。 • 报告与分析：维护活动的详细记录并定期提供有关绩效和客人反馈的报告。使用数据洞察来建议流程和产品的改进。 任职资格： • 具有丰富的活动策划或协调经验，担任活动经理或高级活动经理职位需有 3－5 年的经验。 • 组织能力强、多任务处理能力强，对细节非常关注。 • 出色的沟通和人际交往能力。 • 熟练使用活动管理软件和 Microsoft Office 应用程序。 • 能够根据活动安排灵活安排工作时间，包括晚上、周末和节假日。 • 具有创造性的解决问题和决策能力。 • 熟悉活动策划中的预算和财务管理。 • 拥有酒店业经验者优先。

To assist in the management and supervision of the day-to-day operation of the engineering department, ensuring that product quality standards are consistently achieved and that outstanding service is provided to guests and colleagues in accordance with hotel and MOHG standards and business objectives. Under the guidance of the Director of Engineering, coordinate and supervise all contractors working within the hotel to ensure minimal disruption to hotel operations and that quality standards are maintained at all times. 协助管理和监督工程部的日常运营，确保始终达到产品质量标准，并按照酒店及MOHG标准与业务目标，为宾客和同事提供卓越的服务。在工程总监的指引下，协调并监督所有在酒店内作业的承包商，确保减少对酒店运营的影响并始终达到既定的质量标准。 Dutiesand Supporting Responsibilities： Delegate authority to personnel under his supervision, enabling them tocarry out their responsibilities and achieve objectives, ensuring the properfunctioning of the physical plant and the smooth operation of the department. Recommendsto the Director of Engineering any modifications toexisting plant/services or the installation of new equipment that will resultin energy savings. Ensuresthat the Engineering policies are effectively implemented and consistentlyadhered to. Ensurethat the Preventive Maintenance schedule is regularly reviewed and updated. Superviseand coordinate contractors for in-house equipment servicing and repairs. Ensureall the shift duty personnel are conducting daily maintenance checklist. Providesinput and assists the Director of Engineering in preparing the annual Repairsand Maintenance budgets, as well as Heat, Light, and Power budgets. Maintain comprehensive engineering records to determine inspectionschedules and repair requirements for all equipment. Establish and oversee the Preventive Maintenance program. Ensureall records related to Fire, Life, Health, Safety and Security are properlymaintained and filed. Ensure seamless, efficient, and courteous service is consistentlydelivered. Assist theDirector of Engineering in controlling expenses, particularly POMEC control. Job Requested： Degreein engineering or related discipline. Minimumof 5 years’ experience in Engineering Department with at least 3 years asAssistance Director of Engineering in a luxury hotel. Highenergy, hands-on approach, and flexibility for 24-hour operations. Strongcreativity and problem-solving ability. Liaisewith internal and external customers, vendors with good communicationskills (verbal, written, non-verbal). Must beable to read drawings, interprets manuals. Familiar withthe major building systems (power plant, HVAC, kitchens). Knowledgeable in energy management andsustainability practices. Proficient in office automation tools (Word,Excel, Visio).

The incumbent is responsible for directing the hotel sales team in achieving the rooms revenue goals as laid out in the hotel Marketing Plan as well as taking responsibility for all rooms sales, solicitation of new business and implementing sales action plans set forth in the Marketing Plan. 指导销售团队，完成酒店销售计划中客房收入目标，负责管理所有的客房销售，发掘潜在生意，执行已制定的销售计划。 Duties and Supporting Responsibilities： Together with the Director of Sales & Marketing implement the agreed rate structure and strategy for all market segments. Direct all sales activities for Sales Managers and ensure that they meet the goals of the Marketing Plan and those of the Measurable Results System. Establish and maintain effective colleague working relations both within the department and with other departments, Plan and where appropriate, execute sales trips to major market areas and report new potential market areas that should be covered. Analyse and review market changes with the Director of Sales & Marketing and implement programmes with the Sales Team to meet these changes, i.e. changes to the FIT segment, inflation, or competitor initiatives. Maintain close relationships with all key decision-makers both in local and international markets. To be responsible for executing the annual training plan for the Sales department and to ensure that all members of the Sales team have completed the Legendary Sales Training Program. Explore new markets and potential accounts for follow-up by Sales Managers. Work closely with the Area and Regional Sales Offices to ensure that the Measurable Results targets are achieved. Analyse and evaluate client production with Sales Managers and implement sales action plans. Provide feedback and market information to Director of Sales & Marketing on changing market conditions, including trends on the competition, because of direct sales solicitation, telephone, reading material and interaction with competitive hotel staff. Perform other tasks, projects and assignments as designated by Hotel Management. Job Requested: Degree or Diploma in Hospitality Management.                         Minimum of 5 years in the hotel industry, luxury hotel experience is preferred. Excellent communication skills in Mandarin and English, both written and verbal. Knowledge of Corporate markets. Knowledge of Travel agent sales. A computer literate. Strong social skills. Strong organize skills. Strong leadership skills.            Strong writing and oral presentation skills.

The Sous Chef is responsible for assisting the Executive Chinese Chef – Jiang by Chef Fei and TANG in running the assigned Chinese kitchen efficiently and effectively. He/she is to ensure, that the agreed quality, hygiene and other standards are kept or surpassed at all times. 厨师长的工作职责是协助中餐运营行政总厨高效运营指定厨房，他／她必须时刻确保本部门产品质量，卫生状况及其他工作标准达到或超过酒店标准规定 工作职责/职位描述: 制定并监督执行采购流程、库存管理及跨部门原料调配，确保符合公司制度、食品安全及成本预算要求。 及时汇报并跟进设备用具的维护状况，及时报损及跟进维护和维修。 与其他厨师长和部门主管及时沟通与联系以保持部门间工作协调一致 及时参加与本职位相关的培训，协助厨师长落实执行菜单。 协助厨师长监督并指导厨房各档口从原料处理、加工、烹饪到最终出品的全流程，确保所有出品高度一致且稳定。 每日检查并跟进本厨房各个档口从加工到出品的各个环节以保证厨师长的各项要求得以贯彻执行。 致力提高厨房生产加工工艺及流程 根据上级要求及工作需要灵活调整岗位职责范围。 严格落实并监督食品卫生、安全及法律法规要求，持续保持并提升米其林评级标准。 与管理层、餐饮团队及其他部门密切协作，确保整体服务流程顺畅，顾客体验高度统一。 主动听取并采纳来自团队、管理层及专业人士的建议，持续自我提升与创新。 岗位要求： 具备主动进取的团队精神。注重工作成效，拥有良好的沟通能力及人际关系处理技巧。 具备艺术鉴赏力与创意能力，对细节的洞察力，对品味和陈列出的作品有很高的追求。 拥有强烈的责任感、职业操守及持续追求卓越的事业心。 拥有经认可的烹饪学院大专文凭以上。 至少3年的高端餐饮或五星级酒店厨房管理经验或同等职位的工作经验。 具备米其林星级餐厅或国际高端餐饮品牌工作背景者优先。

该职位位于广州文华东方酒店厨房部，打荷负责协助厨房高效运作，他／她必须时刻确保本部门产品质量，卫生状况及其他工作标准达到或超过酒店标准规定。打荷向打荷皇汇报。 工作职责/职位描述: 及时汇报并跟进设备用具的维护状况，及时报损及跟进维护和维修。 与其他厨师及时沟通与联系以保持部门间工作协调一致。 及时参加与本职位相关的培训。 必须直接参与菜品的备料，加工和装盘。 在其责任区域内完成所有食物准备工作及食物出品质量控制。 协助落实执行菜单。 每日检查并跟进本厨房各个档口从加工到出品的各个环节以保证中餐行政总厨的各项要求得以贯彻执行。 致力提高厨房生产加工工艺及流程。 根据上级要求及工作需要调整工作职责范围。   岗位要求： 积极主动，有团队精神。 有较强的有效沟通能力。 思维开放并乐于接受新事物。 基本的烹饪知识及扎实的基本功。 国家承认的大专以上烹饪专业学历。 一年以上五星级酒店或高级餐厅相关工作经验。

The incumbent is responsible for the servicing andmanagement of specific accounts within an assigned area.  They will assist the Director of Sales infocusing and motivating the sales team to achieve the room night goals fortheir particular market segment as laid out in the Marketing Plan. 负责所指定市场客户的维护和管理，协助销售总监，按照销售计划，通过激励其他销售人员的方法，完成本市场划分区域的销售目标。 Duties and Supporting Responsibilities Explore new sources of business by developing new contacts Be responsible for room night and revenue production from allocated accounts Monitor competitors’ performance where it relates to their particular market segment Entertain executives and secretaries of potential travel companies and in-house guests to ensure future business for the hotel Conduct on-site inspections for the existing or prospective travel influencers, decision makers and end users Be aware of current market trends and supply competitor activity information to the Director of Sales & Marketing Participate in sales trips and, when required, complete all sales reports within 1 week of trip Prepare weekly sales call reports Perform other tasks, projects and assignments as designated by Hotel Management   Job Requested Minimum 3-year relevant working experience in the international hotel industry. Possess a friendly, energized and outgoing personality. High flexibility and ability to work under pressure. Excellent presentation and proactive communication skills in both verbal and written in English and Chinese.  Knowledge of Luxury Agent and other responsible market segment.

Based within the Front Office in Guangzhou, the Guest Relations Agent / Guest Relations Supervisor is responsible for meet and exceeding guest expectations by providing legendary services in accordance with the objectives, performance and quality standards established by the hotel. Plays a key role in executing and promoting guest recognition program. The Guest Relations Agent / Guest Relations Supervisor reports to the Director of Guest Service. 该职位位于广州文华东方酒店前厅部，宾客关系接待 / 宾客关系主管负责根据酒店制定的目标、业绩和质量标准，提供传奇的服务，以满足并超越客人的期望。宾客关系接待 / 宾客关系主管在执行和促进宾客识别计划中起着关键作用。宾客关系主管向宾客服务总监汇报。 Duties and Supporting Responsibilities Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and colleague commitment for achieving the goal (Colleague Experience Survey) of the department as well as the hotel. Ensures departmental practices are compliant with company policies and legal requirements. Provide quality service to the guests by responding to their requests promptly, efficiently and courteously. Maintain good knowledge of hotel’s services, facilities, room rates, packages, events, programmed and be ready to sell/ upsell/ cross sell-hotel services and conduct hotel tour to guests at anytime. Always maintain an alert posture at hotel lobby be ready to offer sincere and warm services to guests e.g. hotel tour, room change, key malfunction etc. Ensure the grooming standards is well maintained. Always maintain a good work relationship with other departments. Ensure room is ready for guest’s arrival and it is matched with guest’s preferences. Ensure the team proactively extending sincere appreciation to all guests upon check-in/ checkout, check satisfaction, provide useful information, offer assistance on luggage/ transfer service and invite for return Other ad hoc tasks and duties as required by Director of Guest Service/Front Office Manager/Director of Rooms.   Job Requested： A minimum of 2 year guest relations experience in luxury hotel. Strong desire to provide excellent guest services and with passion to serve. Good knowledge of Guest Relation and Front Desk operations. A good team player with ability to multi-task and remain composed at all times.  Good in English and Mandarin, both spoken and written.