【岗位职责】 与既有的客户和潜在的客户及合作伙伴保持密切的联系 Active distribution of product information and creates awareness in the markets and business segments or responsibility 高效认知和掌握销售线索 Identifies and handles sales leads effectively and efficiently 代表酒店参加国际及国内的销售活动 Represents the hotel and participates in domestic and international sales activities 发挥创造力，为酒店的产品及部门做出应有的贡献 Creative contribution to product and sales development 仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标 Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews 在所负责的市场区域内，监视和报告市场及竞争者的情况 Monitors and reports on market and competition within own market segment 准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进 Prepares and updates customer management reports and ensures all nece 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任 2、掌握使用互联网及其它主要电脑系统的知识 3、掌握应用销售及前台的电脑系统 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售 5、能够掌握和理解市场和竞争 6、必须具备良好的中，英文读写能力 7、良好的电脑技能，至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件 8、良好的人际交往和沟通技巧 9、独立工作和团队工作的能力 10、XXX年销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验并有最少XXX年的销售经理经历

【岗位职责】 1、负责网络及其设备的维护、管理、故障排除等日常工作，确保公司网络日常的正常运作； 2、负责公司办公环境的软硬件和桌面系统的日常维护； 3、维护和监控公司局域网、广域网，保证其正常运行，确保局域网、广域网在工作期间内安全稳定运行； 4、安装和维护公司计算机、服务器系统软件和应用软件，同时为其他部门提供软硬件技术支持； 5、解决排除各种软硬件故障，做好记录，定期制作系统运行报告； 6、维护数据中心，对系统数据进行备份。 【岗位要求】 1、通信、电子工程、自动化、计算机等相关专业，大专或以上学历，1年以上网格系统与IT系统维护工作经验； 2、熟悉和掌握各种计算机软硬件，可独立进行安装、调试及故障排除； 3、精通局域网的维护及网络安全知识，可熟练进行局域网的搭建和网络设备的基本维护和故障处理； 4、熟练运用WINDOWS、server20002003等对服务器进行维护与管理； 5、有良好的专业英语读写水平；工作主动性强，耐心细致，有责任心，具备团队合作精神。

【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、大专毕业学历或同等以上。 2、有3年以上同星级客房管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑； 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

·         Review and correction of daily revenue journal. 审阅并修正收入日报。 ·         Review Revenue (back page) balance sheet weekly. 每周审阅收入（每日收入对账表）平衡表。 ·         Review, investigation and input of back page item. 审阅、调查和输入每日收入对账表科目。 ·         Control of accommodation advance deposits. 控制住宿预付定金。 ·         Monitoring of house banks and investments 监控库存现金和投资。 ·         Analysis and investigation of cashier’s over and short. 分析和调查出纳的现金长短款。 ·         Investigation and input of bank statement data. 调查和输入银行对账单数据。 ·         Bank reconciliation: agency and replacement reserve. 银行存款余额调节表：佣金和更新准备金。 ·         Review of accounts payable monthly inventory reconciliation. 检查每月应付账款存货对账表。 ·         Review of accounts payable purchases journal. 检查应付购货款月报。 ·         Review of travel agency commission payments. 检查旅行社佣金的支付。 ·         Maintenance of replacement reserve cash book. 保管更新准备金的现金簿。 ·         Asset Purchase / Disposal reporting to Owners. 向业主报告资产的购置和处理。 ·         Month End Close. 月末结算。 ·         Review of F&B Control reconciliation and journal and interface / input to General Ledger. 审阅餐饮控制对账单和月报并将数据输入总分类账。 ·         Review of accounts payable and interface to General Ledger 审阅应付账款并输入总分类账。 ·         Preparation of month end journals. 准备月末分录。 ·         Participation in month end review. 参与月末复核。 ·         Review and prepare final input in the General Ledger from various sources. 审阅并准备从各种原始资料输入总分类账的最后数据。 ·         Review general ledger and Financial Reports. 审阅总分类账和财务报告。 ·         Prepare balance sheet record and identify and reconcile all items therein. 准备资产负债表，确定和核对表中的所有科目。 ·         Prepare bank reconciliation such as agency, imparts and replacement reserve. 编制银行存款余额调节表，如佣金、预付款和更新准备金。 ·         Invoice all non-trade receivables. 为所有非交易应收款项开据发票。 ·         Payroll Auditing. 工资审计。

·         Supervise the Purchasing function for the hotel; directly manage the Purchasing department and develop all Purchasing associates. 负责管理采购部运作。直接管理采购部门及其人才。 ·         Select reliable and regular suppliers for daily food and beverage purchasing based on regular quotations. 在合理的价格基础上选择诚信可靠的供应商，保证酒店每天所需的食品饮料的供应。 ·         Place the order and expedite the time for delivery and report to Director of Finance weekly. 确定已订购货物的送货时间。每个星期向财务总监汇报工作。 ·         Keep close contact with the suppliers for obtaining updated and relevant market information for effective product negotiation. 随时关注市场价格变化，及时更新信息以确保获得最经济的产品。 ·         Ensure the non-bribery agreement be signed with all suppliers. Ensure All suppliers and purchasing associates must abide by the terms of this agreement. 与所有供应商签定廉正协议并确保所有采购部人才与供应商遵守执行。 ·         In case find any bribery behavior happened, purchasing manager must inform the Director of Finance and take a warning to supplier’s behavior. 如发现有任何供应商有贿赂采购部人才行为应立即对其提出警告并上报财务总监。 ·         Responsible to pick up goods from the Airport or Goods circulation center on time to avoid storage costs and goods spoilage. 为避免存储的费用和货物的损坏，负责及时从机场、物流中心等地点取回酒店货物。 ·         Ensure all suppliers who are come in hotel should have health certificate for food and beverage item and adhere to regulations of hotel, cannot access to guest or non-authorized areas, such as Kitchen or hotel work areas unless permitted. 确保所有酒店送货之食品及酒水供应商均有健康证，并且所有供应商能在酒店内遵守酒店规则，不能进入客户和非授权区域，如：厨房，酒店工作区，除非被特许。 ·         Distribute the out-standing purchasing list to Director of Finance at the end of month. 每月月底递交未到货物清单给财务总监。 ·         Make frequent visits to stores to spot check the stores and obtain information on inventory turnover. 对仓库的存货不定期检查，以便使得库存物品处于合理的库存量及周转期。 ·         Advise the requesting department on the quantity, quality and delivery time for goods. 对申请部门所需采购物品进行建议，如：质量、数量、及送货时间。 ·         Develop and enforce purchasing standards, policies and procedures. 可以对采购政策和程序的改进、实施进行建议。 ·         Provide positive relations/ interact with highly diverse associates, department heads, local vendors, and corporate approved vendors. 与部门人才、部门经理、本地供应商、厂家保持积极的联系。 ·         Recommend best purchases and more economical and alternative new products to the user. 推荐最好的采购渠道，对申请人建议更经济及可供替代的物品。 ·         Promote positive inter-departmental communications and co-operator. 促进部门内部及与其他部门的合作。 ·         Attend monthly purchasing meeting for collecting user Department information. 定期参加采购会议，收集使用部门的信息。 ·         Perform common duties as may be assigned by management. 履行由管理层指定的应尽职责。

1. Responsible for achieving the room sales target in the market. 2. Liaise closely with clients in local and international markets through CRM on behalf of the hotel. 3. Manage subordinates to ensure that all daily tasks are completed on time. 4. Maintain and update sales records. 5. Keep close contact with existing customers and potential customers and partners. 6. Effectively recognize and master sales leads. Participate in international and domestic sales activities on behalf of the hotel 8. Carefully planned customer meetings, implemented customer relationship management on scheduled customers, and achieved sales targets. 9. Cross-sell in accordance with group and APAC regulations during sales visits. 10. Understand and report on the market and competitors in the responsible market area. 11. Prepare sales reports, ensure the accuracy of market and customer information, so as to facilitate the follow-up work. 12. Actively disseminates product information and creates hotel awareness in responsible markets. 13. Assist in developing and producing all promotional materials for the hotel. 14. Manage customer file database. 15. Provide continuous advice and support to subordinates. 16. Complete other tasks assigned by superior. 1.负责实现自己市场部分的客房销售目标。 2.代表酒店通过客户关系管理，与本地和国际市场的客户保持密切的联系。 3.管理下属保证所有每日工作任务按时完成。 4.保留和更新销售记录。 5.与既有的客户和潜在的客户及合作伙伴保持密切的联系。 6.高效认知和掌握销售线索。 7.代表饭店参加国际及国内的销售活动。 8.仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 9.在销售拜访的活动中，按照集团和亚太区的集团规定实施交叉销售。 10.在所负责的市场区域内，了解和报告市场及竞争者的情况。 11.准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 12.积极地传播产品信息，在负责的市场内营造饭店的知名度。 13.协助配合开发制作所有酒店促销材料。 14.管理客户档案数据库。 15.不断地对下属员工给予持续建议及支持。 16.完成上级交待的其他任务。

·         Sell the AccorHotels products and services using up-selling and suggestive selling techniques. 运用销售技巧和房间销售升级技巧推广雅高酒店集团的产品和服务。 ·         Promote the Hotel’s products and services. 推销酒店的产品和服务。 ·         Maintain a high level of product and service knowledge about all AccorHotels in your region. 充分了解所在地区的雅高酒店集团成员的产品和服务。 ·         Develop and maintain a regular pattern of sales calls. 制定并保持定期销售拜访模式。 ·         Prepare and execute action plans which increase reservation sales and associated business. 准备和执行增加预订销售和相关业务的工作计划。 ·         Record and process reservations made by phone/fax/email. 记录和处理通过电话、传真、电子邮件进行的预订。 ·         Accept wait list reservations. 接受等候单上的客人预订。 ·         Process amendments to reservations such as extensions, early departures, etc. 修改延期和提前离店等特殊情况的预订记录。 ·         Manage “no show” reservations by investigation and recording of same situations. 调查和记录未按预订抵店的预订情况。 ·         Record special billing arrangements for groups and conventions. 对团队或会议的特别账单安排进行记录。 ·         Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval. 与前厅部经理或财务经理联系要求信用审批的预订事宜。 ·         Maintain knowledge of special rates/ offers/ promotions. 掌握关于特价、酬宾、促销活动的信息。 ·         Monitor reservation levels and inform Managers of current and future occupancy rates. 监测预订情况，并向经理通报目前和将来的入住率。 ·         Prepare reports as requested (e.g. to travel agents, business houses, etc). 按照要求准备报告（如给旅行代理人和商业机构的报告等）。 ·         Prepare reservation sales reports. 准备预订销售报告。 ·         Ensure that account information confidentiality. 确保客户资料高度机密性。

1、根据标准工作流程、备料单、照片及上级指示准备食物。 2、协助饼房厨师长培训西点厨师，参与西点出品和质量的管控。 3、保证西饼房工作运作的顺利进行。在指导下进行所有食品的准备工作。 4、管理和监督所属范围内的厨师及厨工的工作。 5、帮助下属提高他们的技能并为他们的职业发展提供支持。 6、参与食品质量、口感、装裱等的管控工作。 7、与顾客保持良好的关系。    8、适应任何有特殊要求的客人。   9、定期巡查餐厅。   10、注意食客对食品的评论。    

·         Achieve monthly budget goals and new business targets. 每月实现预算目标和新的业务目标。 ·         Set up and maintain good working relationship with all other areas of the hotel’s operations, such as Front Office, Food and Beverage, Accounting, Reservations etc. 建立和维护与酒店的各部门的良好工作关系，例如：前台、餐饮、财务和预订部门。 ·         Establish and maintain regional accounts. 建立和维护与所有的地区客户的联系。 ·         Establish territories to do sales blitz 建立闪电销售拜访活动区。 ·         Follow-up with clients before, during and after the function/event/stay to ensure repeat business. 与客户在活动或者酒店居住期间的之前、之后保持联系，确保有再次的商业来往。 ·         Handle complaints and pass to Director of Sales. 处理投诉，并提交给销售总监。 ·         Reporting sales activity and result in daily or weekly sales meeting. 参加每日或每周销售例会并汇报销售成果及提出建议。 ·         Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken. 制作每天和每周销售报告，并初步确认预订及生意损失，并采取纠正措施。 ·         Attend various functions as when required. 参加所有需要的活动。 ·         Maintain familiarity with and analyze the competition from other hotels which will be designated. 保持熟悉并分析竞争酒店。 ·         Contribute to overall market plan for the Hotel. 辅助酒店所有的市场计划。 ·         Participate in training programs. 参加培训课程。 ·         React promptly to requests by the Director of Sales for reports and other assignments. 对销售总监要求的报告和任务能快速的反映。

1.确保所有的维修和预防维修计划都在该班内按时执行； 2.接受，分配并且跟进所有的工作单核维修单； 3.处理技术图纸，以及备货的记录和库存； 4.故障查找，操作，修理并且保养,确保区域内所有设备的清洁和正常工作； 5.在保证安全运行和营业格调的前提下，力图节省能耗，注重环境保护的新概念； 6.督导重要维修及增改工程施工，控制质量与进度； 7.协助外施工单位在本酒店的施工，保证工程质量。

1、对派工单要准确无误地实施完成，并认真检查完成情况。 2、掌握小组的各项工作，对组内负责的各类工作进行巡查，发现问题，及时处理。 3、安排好预防性维修计划及巡查工作，把质量关。 4、掌握供电设备运行和照明情况，制定节电措施。 5、制定照明灯具及照明控制开关的巡视、巡检制度。 6、合理调配好供电、电梯的运行及安排好电修值班，在保证服务水准的前提下，尽力节能。 7、对酒店的各种大型活动，如新闻发布会等大型会议，要提前进入工作场所，确保弱电系统不发生差错。

岗位职责 1.疏导过往车辆，保障大堂门前过往车辆行人的安全，使门前畅通无阻。 2.服务周到热情，见宾客主动问好，对乘车宾客要协助迎宾员照料宾客下车。 3.保证酒店和宾客的生命财产安全。 4.加强巡逻，发现可疑情况，视情况处理或及时向上级报告。 5.一般性纠纷和事故立即按程序处理，并及时请示汇报。 6.一旦酒店发生火灾应立即报警，按火灾处理程序向有关人员进行报告。 岗位要求 1.具有高中以上文化程度。或退伍军人。 2.处理事情要迅速，果断、准确。 3.具有较好的协调能力，懂得一定安全保卫知识。 4.有保安证及中级消防设施操作员证。

【岗位职责】 1、按照年度销售计划完成会议销售工作和活动完成并超越会议销售目标。 2、将团队涉及信息分发至相关部门。例如:发会议通知单，团队摘要和准备会议讲座。 3、在会议组织者有需求时及时与各部门进行沟通协调。 4、让活动组织者和客户在活动/团队停留期间让其客人满意。 5、检查会议进行的所有时间内确保有质量的服务给客人。 6、有规律的回顾主要账单抛入并确保其准确 性，需要和客户一起回顾账单以调整最终发票清单。 7、提供反馈市场趋势，与上级保持沟通，并与客户保持良好关系，不断更新整体目标。 8、及时满足客户需求并保持有效沟通。 9、确保内部有效而密切的沟通。 【岗位要求】 1、大专学历以上，形象、气质佳，营销专业优先; 2、具有代表酒店与顾客，员工和第三方交往的能力。 3、具有解决问题，推理，号召，组织的能力， 4、有接待大型会议、活动的经验。

岗位职责 1.听从主管的工作安排。 2.严格执行安全制度，并按操作规范进行操作。 3.为各类电气系统提供专业支持并处理所有相关的维修和保养。 4.需要时，为强电电气系统提供专业支持和维修。 5.配电板/电气设备的预防性维修 6.各项电气工作要严格做到：装得安全，用得正确，修得及时，拆得彻底。 7.定期检查移动及半移动电具的安全绝缘用具每半年进行一次耐压试验。 8.做好值班工作日记和设备运行记录。 任职资格 1.中专以上学历，同岗位工作经验2年以上。 2.熟悉电气设备安装、维修和排除故障的技术知识，懂得安全用电、节约用电的政策运行记录。 3.有当地特殊工种证书和电工上岗资格证书。 4.能按工作规范和有关制度独立进行工作。

岗位职责 1、按照要求完成责任区内的清洁工作； 2、对清洁工具爱护。 任职要求 1、有工作经验者优先； 2、工作认真、服务意识强，能吃苦耐劳； 3、身体健康，无不良嗜好；

前厅部: 礼宾员 餐饮部：宴会厅、中厨房点心 要求: 1、在校学生 2、年龄16岁以上 3、实习期6个月以上

岗位要求 1、有志在酒店行业发展的在校学生/实习生； 2、热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。 岗位待遇 1、包吃包住，报销实习期间的往返路费； 2、月实习津贴2500元起； 3、优秀实习生可提前转正； 4、转正后半年可申请酒店或集团姊妹酒店内调。

岗位职责/职位描述 Job Purpose 职位描述 Assigned rooms zone to supervision and inspection work, according to the hotel business objectives to ensure compliance with quality standards for products, provide excellent service for hotel guests. 监督和检查分配客房区域的工作，按酒店业务目标确保符合产品的质量标准，为酒店客人提供 卓越的服务。 Primary Responsibilities 主要职责 · Maintain the Cleanliness and Quality of Floor; Provide Guestroom Experience that Meets Guests’ Expectations 提供符合客人预期的住房体验，保持楼层清洁和质量 · Supervision of the Housekeeping Floor 监管客房楼层工作 · Cleanliness and presence of guestroom. 确保客房的清洁和状态。 · Accuracy in labor and cost control. 确保人工成本及费用成本。 · Management of equipment proper use and maintenance. 确保设备的正确使用和保养。 Knowledge and Experience 知识和经验 · College degree or above 大专及上学历 · Least 3 years working experience in Housekeeping floor section 至少3年的客房楼层工作经验 · Have good communication skill 良好的沟通技巧 · Have similar position in international 5 star hotel 有国际5星级酒店相同的经验

Job Purpose 职位描述 目前空缺全日餐厅主管 Be responsible for managing Restaurant/bar to deliver an excellent guest service while training talent and working within budgeted guidelines. 负责管理餐厅，为客人提供优质的对客服务，培训人才并在既定指导方针下开展工作。 Primary Responsibilities 主要职责 · Responsible for guest satisfaction and serving food and beverages. 负责客人满意度和餐饮服务。 · Monitors and supervises flow of service at the assigned task. 监管和监督分配的任务的服务流程。 · Briefs personnel on preparations, service and content of menu items. 指导人员做好准备、服务和理解菜单的内容。 · Performs duties common to all waiters and other duties as may be assigned. 为所有服务员展示职责工作，如有安排，展示执行其他工作。 · Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors. 向上级报告的销售记录，客人投拆、解决办法及所涉及的人员或设备。 Knowledge and Experience 知识和经验 · Must be well-presented and professionally groomed at all times 始终保持良好和专业的形象 · Excellent leader and trainer with solid motivational and teamwork skills 优秀的领导者和培训师，具备良好的激励和团队合作能力 · Attention to detail and strong interpersonal skills to deal with diverse talent 注重细节，良好的人际交往能力，能够和不同的人才相处

Job Purpose 职位描述 Sales Manager's mission is to primarily promote the hotel and hotels belonging to the chain in his/her area/region. This position is accountable for booking individual, group business, banquets and meetings on an established base of the top producing key accounts and for managing / converting high potential key prospects to meet with and excel the forecasted occupancy, budgeted average rate and revenue. 销售经理的任务主要是在其销售区域内大力推广本酒店及集团内部的其他酒店，该职务负责对个人、团体、宴会、会议的预定，以主要客户为基础并不断挖掘潜在客户以完成及超额完成预订、住房率、平均房价及营业额。 Primary Responsibilities 主要职责 · Plans and manages sales calls according to Account Management procedures adhering with Accorhotel standards on an annual, monthly, weekly and daily basis. 以雅高酒店的标准通过客户管理程序规划和管理年度、月度、每周和每日销售拜访 · Handles all enquiries and leads from potential clients which involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel. 处理所有潜在客户的咨询，包括会议、实地考察、娱乐项目、谈判和撰写合同，并参加推广活动和酒店组织的活动。 · Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up. 参加由现有的或新的潜在客户的销售活动，通过电话拜访和参加酒店的商业活动并跟进。 · Maintains good relations and solicits daily room night production of individual and groups business from the existing and new accounts in order to meet sales targets. 与现有的客户保持良好的关系并征求所有现有的个人、团队，会议每天晚上需要的房间数，以达到酒店的销售目标。 · Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Accorhotel Hotel standards and in order to meet guest satisfaction. 根据雅高酒店集团的标准，组织重要客户的到访，欢送和提供给予他们入住期间的任何帮助，以达到客户的满意。 · Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction. 在各部门的协助下计划，协调与监督以确保客户的特殊要求得到帮助，确保客户的满意。 · Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities. 保持与客户之前的双向沟通，确保客户及时了解酒店的最新发展情况，并及时了解公司变化、市场事件、市场趋势、客户对于酒店及竞争对手活动的反馈。 · Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Fidelio. 保持随时更新记录和电话结果，潜在客户、生产率、竞争者资料和房价历史等。 · Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken. 制作每天和每周销售报告，并初步确认预订及生意损失，并采取纠正措施。 · Reporting sales activity and result in daily or weekly sales meeting. 参加每日或每周销售例会并汇报销售成果及提出建议 · Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function. 完成整套的行政职责例如，会议，处理相关的指定账户，每月的销售活动报告，和其他相关职能的其他职责。 Knowledge and Experience 知识和经验 · Minimum of 2 years Sales management experience 至少2年的酒店销售经验 · A strong understanding of overall hotel business 有很强的星级酒店市场及生意拓展理念 · Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches 具有很强的学习能力，分析和解释复杂的活动和/或信息，以提高新的实践和发展的新方法 · Must have the ability to understand local markets that affect the business of the hotel 必须有能力了解，影响酒店业的当地市场情况 · Strong oral and written communication skills 较强的口头和书面沟通能力 · Ability to communicate at all levels 优秀的与各个阶层的沟通能力 · Ability to train and develop new team members 能力的培养和发展团队新成员 · Computer skills (word processing, spreadsheet, and presentation software) 计算机技能（文字处理，电子表格和演示软件） · Language skills: English and Mandarin Chinese 语言技能：英语和中文

Primary Responsibilities主要职责  • Performs all duties as assigned by management. 及时完成酒店管理层布置的所有工作。 • Supervise the outlet staff, ensuring that the correct methods of service, the safety and hygiene standards specified by the management are maintained. 监督部门的所有员工，确保为客人提供正确的服务，通过管理保持客人安全及餐厅的卫生。 • Report to the management any complaints/negative comments. These are to be dealt within the initial stage and then referred to the F&B Management, verbally or through daily reports. 向管理部门上报任何不满或不良的评价。在初始阶段立即着手处理，并以口头或书面的形式向餐饮部门报告。 • Act with tact and diplomacy at all times to both staff and guests. 以老练及外交化 的形式对待员工及客人。 • To supervise the staff, ensuring that the correct methods of service are maintained, as agreed in standards of performance/ policies and procedures. 管理员工，确保员工以行为标准及规章制度所规定的正确方法工作。 • Responsible for the “on the job training” of all staff in the supervised outlet, to the agreed hotel standard not only for all new staff in the department, but also for staff employed for any length of time. 负责所属各营业场所的所有员工的“上岗培训”，无论新员工还是老员工，并使其达到酒店要求的标准。 • Build an efficient team and ensure continued improvement by taking an active interest in the welfare, safety, development and motivation of staff. 通过对员工福利，安全及个人发展的关注来鼓励员工，组建一支高效率队伍，并使其不断进步。 • Maintain an excellent personal appearance keeping in mind that the manager represents the department. Adhere to all rules and regulation by the attention of the F&B executive and Personal Manager. 保持良好的装束，并时刻记住经理代表该部门，按餐饮行政部门及人事经理的规章办事。 • Evaluate employees on a regular basis with regards to service, safety standards by the F&B Executive. 定期安餐饮行政部门规定的服务及安全标准给予员工评价。 • Deal with staff problems/disciplinary action as per correct hotel procedure when required and in close liaison with the Director of F&B and Personnel Manager. 处理员工问题，同餐饮总监及人事经理保持密切联系，并根据酒店的规章制度在必要时采取处罚措施。 • Ensure that all staff concerned have a clear understanding and are trained with regard to fire/evacuation procedures, emergency procedures and all other house rules/regulations as laid down in the employee handbook. Ensure that all employees receive a job description and work in accordance with standards already set. 确保相关员工对员工手册规定的紧急疏散及其它条款持有下正确的认识，确保所有员工都拿到工作内容并按其工作。 • Be familiar with work care legislation and ensure that all incidents and accidents are correctly recorded on the appropriate form and reported immediately to the Personnel Manager. Ensure that all staff is carrying out their duties in a safe manner at all times. 熟悉工作注意事项，确保所有事件及时记录在相应表格并向人事经理报告。 • Compile on a daily basis the revenue/cover report and present it to F&B Management nightly, including any relevant information i.e. regular guests, promotional sales and any appropriate activities. 搜集每日收入状况的信息，包括任何相关信息如：回头客，促销及其它活动，呈递餐饮负责人。 • Have a complete knowledge of all drinks lists, menus and wine list and to be able to advise guests accordingly. Detailed knowledge of beverage products in detail and of all other F&B outlets and hotel service is also required. 全面了解所有的饮料清单，菜单及酒水清单，以便向客人提供相应建议，同时对餐饮部其它营业场所的服务了解也是很必要的。 • Ensure that all reservations have been taken correctly and schedule the personnel accordingly. 确保正确执行所有预定的计划，制定出相应的个人计划。 • To practice economy in all areas, including use of water, electricity, etc. Maintain high standards hygiene and cleanliness of the working area up to the required health & safety level. Also make sure that equipment is always in a good and save working order. 在日常基础之上，力求在各方面都做到经济，节约，包括水电等。按照健康安全的水准来确保各营业场所的卫生及清洁，同时保证所有设备的良好工作次序。 • Responsible for overall appearance and set up in the outlet, checking of cleaning standard and housekeeping and the upkeep of repairs of equipment and maintenance in the outlets. Report to relevant department any correction of points not up to standard. Follow up of reported points to be carried out at all times. 负责经营场所的整体外观，检查卫生情况及各营业场所的整理及设备维修保养，向相关部门汇报不合标准的地方以便改正，确保需要改正的项目的实施。 • Be aware of costing, expenses and payroll against forecast and monitor department profitability accordingly. 清楚的了解预计的成本，开支及工资，并根据情况监控部门的利润。 • Responsible for the set up, implementation, sales and post mortem reports of all promotions in the outlets. Offer suggestions for future promotions and keep up to date with the promotional activities of competitive hotels. 负责建立，执行营业场所的销售及促销报告，对未来的促销活动提供建议， • Constantly seek to improve service, reduce costs, increase sales, and offer suggestions for improvement to the F&B Management. 不断改进服务，降低成本，扩大销售，并向餐饮管理部门提供改进的建议。 • Responsible for all administrative requirements in the Rong Restaurant. 负责特色餐厅“容”的所有管理要求。 • Ensure that communication is maintained with competitors in order to benefit from information that may be of use in market comparisons. 确保与竞争性酒店保持联系与交流，以便获得市场竞争的信息。 • Be familiar with all departments and the structure of the hotel. 熟悉所有部门及酒店的框架。 • Overall responsible for all stocks and equipment within the Rong Restaurant. 总体负特色餐厅“容”所有的设备及贮藏。 • Communicate effectively and keep others informed. 同其它人及时有效的交流。 • Attend daily operational meeting, weekly F&B meeting and all other meetings as assigned by the management and give the necessary feedback to the staff in the outlet. 参加日常工作会议，餐饮部周日例会，及其他管理部门组织的会议，必要时向营业场所员工传达。 • Be familiar with all legislation applicable to the occupational health and safety. 熟悉所有与职业有关的健康和完全法规。 Knowledge and Experience知识和经验 • Good oral and written communication skills 良好的口头及书面沟通能力 • Min 5-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain 至少5年酒店相关运做经验，最好具有国际连锁酒店工作经验 • Hotel Restaurant Management graduate 酒店管理专业毕业 • Associate degree or above 全日制大专（含）以上学历 • Experienced in all aspects of restaurants service 餐饮服务的各方面丰富经验 Competencies 技能 • Must be well-presented and professionally groomed at all times   始终保持良好和专业的形象 • Excellent leader and trainer with solid motivational and teamwork skills 优秀的领导者和培训师，具备良好的激励和团队合作能力 • Attention to detail and strong interpersonal skills to deal with diverse talent 注重细节，良好的人际交往能力，能够和不同的人才相处

Job Purpose 职位描述 Majorly focuses in lobby, supports Front Desk, Service Center, Executive Floor and Concierge during daily operation，also assists the management team in the daily managerial tasks for the Front Office, ensuring a seamless experience for the guest in all areas. Recognizes and maintains relationship with guests, also need solve guest complaint or request in a professional way. 值班经理主要专注于大堂，同时为前台、总机、行政楼层和礼宾部的日常运营提供工作支持，并通过协助管理层完成部门日常管理工作来确保客人在所有区域内的体验。同时需要认知和维护与客人之间的关系，并以专业的方式处理客人的投诉或要求。 Primary Responsibilities 主要职责 · Well patrol lobby, monitor all service in lobby within standard and polite way. 良好管理大堂区域，确保所有服务按照服务标准并礼貌有序。 · Master all emergency procedures and well handle crisis management. 掌握各种应急程序，有效进行各种危机处理。 · Management of the guest service experience / personalization. 确保个性化服务以提升客人体验。 · Professioal to handle guest complaints and record. 专业的处理宾客投诉并记录汇报。 · Maintain the close relationship with guest and ensure the guest is satisfy consistently. 维护与客人之间亲近的关系，确保客人始终如一的满意。 · Ensures high standards of personal presentation & grooming. 确保始终都有高标准的个人形象和仪容仪表。 · Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization. 确保提供给同事们一个没有歧视、骚扰和危险的工作环境。 Knowledge and Experience 知识和经验 · Diploma or Degree preferably in hospitality or related field 酒店管理或相关专业的本科或专科学历 · Minimum two (2) years relevant experience in a similar position in a renown international hotel brand 在知名国际酒店内从事至少两年类似岗位的经验 · PMS and Office software knowledge 熟悉并掌握Opera酒店管理系统和各类办公软件 · Excellent oral and written skills in Mandarin and English 优秀的中英文听说读写能力 · How to manage guest experience, understands and can use reporting RPS, etc. 了解如何管理宾客体验系统，并可熟练使用报表工具对其进行分析

此岗位为 中厨房凉菜主管   西厨房热菜/冷菜 领班 Job Purpose 职位描述 · The position is responsible for Contributes to guest satisfaction by 让客人满意 · Preparing "hot" and/or "cold" dishes in line with the superior's instructions 按照上级的指示准备“热”和/或“冷”菜 · Helping deliver dishes 协助传菜 · Respecting the food health and safety standards and procedures 遵守食品卫生与安全标准程序 · Participating in the effective management of raw materials 有效的管理原材料 Primary Responsibilities 主要职责 · Produces and presents the dishes for the section in line with the cooking instructions and processes defined by the hotel and brand. 根据酒店和品牌定义的烹饪方法和加工方式生产并呈现菜肴。 ·May be asked to carry out some food preparation in the dining room in front of guests, depending on events or how the F&B offer is organized 视活动或餐饮提供方式而定，可能需要在客人面前在餐厅内准备食物。 ·Ensures that dishes are well presented, of a high standard and at the right temperature 保证食物出品的高标准，并在正确的温度下完美呈现。 · Delivers dishes in good time to suit guests' wishes 在适当的时候提供菜肴以满足客人的愿望 · Depending on the hotel, may be asked to receive deliveries, check and store merchandise 依照酒店规条，可能需要收货、检查和储存货物。 Knowledge and Experience 知识和经验 · Vocational certificate or diploma in professional cuisine 持有烹饪专业资格证书 · 2 to 3 years of experience 2到3年的相关经验 · Acknowledged managerial skills 具有相关管理技能 · Perfect knowledge of HACCP guidelines 了解，熟悉HACCP知识 · Computer literate in the Windows environment 熟悉电脑操作知识 · Communication skills for all levels of talent/guests 具备一定的沟通技巧 · Interpersonal skills to deal with guests and talent issues 具备处理客人与人才关系问题的技巧 · Confidently able to resolve problems and make decisions 具备一定的决策能力、解决问题的能力 · Adaptable to use computer skill 具备电脑操作技能

Job Purpose 职位描述 可提供岗位：厨房厨工/公区服务员/员工餐厅服务员 · Complete the work according to the arrangement of department head 每日按照部门主管的安排完成工作； Knowledge and Experience 知识和经验 · Hold disability certificate, have basic working ability, willing to work in the hotel; 持有残疾证，有基本工作能力，愿意从事酒店工作； · Outgoing and unite colleagues; 性格外向，团结同事；