PRINCIPAL RESPONSIBILITIES 主要职责   •Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook 根据拟定的规定条例以及公司员工手册执行其职责范围内的工作。 •Ensure Front Desk area up to standard and all operating equipment is well-maintained. 确保前台区域符合标准，所有营运设备运作正常. •Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour. 展现诚实，可靠，规范及专业的工作礼仪。 •Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others. 在规定的时限内承担相应的责任及义务从而完成任务。并清晰其他职务的权限及责任。 •Ensure all tasks are carried out accurately, efficiently and within  the allocated timeframes for each task. All tasks must be closed in the FCS system once completed. 在指定的时间内准确,有效地执行每一个任务。一旦完成后,所有任务都必须在FCS系统中被关闭。 •Be fully knowledgeable about the hotel facilities, functions and  local area information. 熟知酒店设施，功能及当地区域信息。 •Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague  and customer satisfaction, profitability, and quality. 通过收入的增长和有效的运作提升价值；理解并关注销售，同事和宾客的满意度，收益和质量的关键。 •Be familiar with hotel emergency procedures, eg. fire alarm and take charge during emergency situations. 熟悉酒店对于紧急情况的程序，例如：遇火警时负责紧急情况的处理。 •Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences. 遵循酒店规定，宾客预定信息及喜好，准确地为入店宾客提供入住登记手续。  •Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank. 遵循酒店关于收银员管理个人备用金的规定，准确地为离店宾客办理结账业务。 •Up sell and cross sell of hotel rooms and facilities to maximize  revenue. 推销酒店其他房型及其他产品从而最大化增加酒店收入。 •Conduct foreign currency exchange for in house guests. 为住店宾客提供外币兑换业务。   •Handle pre-block room for VIPs or other special attention guests. 处理VIP客人及其他需特殊照顾宾客的提前入住登记工作。 •Attend to all guest enquiries with poise in a helpful and professional manner. 用乐意和专业的态度应答宾客所有的询问。 •Be familiar with hotel room configuration, all special rates &  programs and the Brilliant Program. 熟悉酒店房间形态，所有优惠价和促销活动以及朗廷卓逸会内容。 •Understand the hotel PMS in regards to Front Desk operation. 理解酒店使用系统中有关前台营运的知识。 •Handle city ledger payments. 处理挂账。 •Handle on day walk in reservation requests. 处理无预定宾客前来登记及宾客的其他要求。 •Update guest profiles accurately in the hotel PMS and registration cards. 准确地在酒店系统中更新宾客的资料以及填写宾客入住登记卡。 •Work closely with other departments to ensure a seamless service flow for the guests to maximum guest satisfaction. 和其他部门紧密合作以确保为宾客提供无可挑剔的服务从而最大化提高宾客满意度。 •Understand their role in an emergency situation in the hotel. 理解在酒店遇到紧急情况时应充当的角色。 •Attend assigned training sessions on time and as scheduled. 依照安排准时参加培训课程。 •Ensure attendance to work is on time as scheduled. 按照班表安排准时上班。 •Work over night shifts as required. 根据需要出勤夜班。 •Balancing of all cashiers' cash float at the end of each shift. Any discrepancy must be immediately reported to FD Supervisor/Duty Manager/Front Desk Manager. 每个班次结束后确保现金无误。任何差异必须及时向当班主管、大堂经理或前台经理汇报。 •Basic clerical or administrative work. 基础的行政或文员的工作。 •Perform other duties as assigned by the management. 在管理层的安排下承担其他工作职责。   REQUIREMENTS 职位要求   Education 教育学历 •Certificate / Diploma / Bachelor in Hotel Management 酒店管理类证书/学历证明/学士学位证明   Experience 经验 •One years working experience, preferably in hotel industry 一年相关的酒店工作经验   Job Skill / Knowledge 工作技能 / 知识 •Out-going personality 性格开朗 •Good communication skills 良好的沟通技巧 •Office  administration experience 办公室行政经验   Computer Knowledge 电脑知识 •Knowledge of MS office software 相关办公自动化知识 •Opera PMS 酒店Opera系统 •FCS FCS系统   Language Proficiency 语言能力 •Good command of English and Mandarin, other languages would be beneficial. 良好的英语及普通话掌握能力,其他语言掌握者优先考虑。

SCOPE范围 Assist the operationof the Chinese Kitchen and the preparation of the food. 协助中餐厨房营运工作和准备食品流程的运作。 PRINCIPAL RESPONSIBILITIES 主要职责 ·        Ensure that allF&B related products delivered are labeled correctly at any time. 确保餐饮部相关的货物任何时候都有正确的标签说明。 ·        When the food isready to be transported to the kitchen or the dining room, the corroded foodhas been treated. 当在准备将食物运送到厨房或者餐厅前，确保腐蚀的食物已经被处理掉。 ·        Transport foodto the kitchen only in hotel color coded containers and not in supplier’sdelivery boxes 运送食物到厨房时，只能使用酒店指定的周转箱，不能使用供应商的送货箱。 ·        Take temperaturechecks as required and keep record on the company standards sheets as required. 按要求检查温度，并记录在公司标准表格上。 ·        Store the dryfood according to First In First Out policy and rotation. 存放干货时要遵循先进先出的政策。 ·        Wash handsbefore entering the kitchen and working area. 在进入厨房和工作区域前洗手。 ·        Keep workingarea clean at all times. 保持工作区域清洁。 ·        Operate theequipment correctly, report damage or maintenance requirements. 正确操作设备，报告损坏或维修要求。 ·        Ensure all foodis dated and labeled at all times. 确认所有的食品总是有日期和标签。 ·        Prepare thestorage space for the order on time. 为按时到的订单准备存储空间。 ·        Food forstraight consumption is handled with gloves at all times. 直接食用的食品在任何时候都要用手套处理。 ·        Attend the dailybriefing. 参加每天的例会。 ·        Notify the bossin time if there are any questions or complaints. 如有任何问题或投诉出现及时通知上司。 ·        Beable to work in other departments or take part in interdepartmental trainingwhen required. 在需要时能在其他部门上班或参加跨部门培训。 ·        Report to thesuperior before leaving the working area for any reason. 因任何原因离开工作区域时需报告上司。 ·        If sick, reportimmediately to the superior. 如果生病， 及时通知上司。 ·        Switch off allunnecessary equipment at the end of work. 结束工作时关闭所有不必要的设备。 ·        Breaks and mealperiods should be in compliance with the hotel standards. 休息和用餐时间需遵从酒店标准。 ·        Complywith all hotel rules and regulations. 遵从所有酒店规章制度。 ·        All rules andregulations refer to colleague handbook. 所有规章制度请参照员工手册。 ·        Be aware ofaccident prevention and help enforce safe working conditions to achieve thegoal of zero accidents. 了解事故预防并加强工作安全以达到零事故的目标。 ·        Perform anyduties assigned by the Management. 执行任何管理层委托的工作。 ·        Use ingredientefficiently to minimize waste and maintain departmental food cost within budget. 合理安排食材，避免不必要的浪费，保证部门成本率在预算内。 ·        Maintain highestfire safety standards with proper fire handling to eliminate fire risks. 严守消防安全，安全用火，避免发生火灾。 ·        Comply withrules and regulations of the Colleague Handbook. 遵守《员工手册》的各项规章制度。 ·        Ensure thetimely completion of seasonal sales products for the hotel, including but notlimited to New Year gift boxes, rice dumplings, and mooncakes. 按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。 ·        Comply withattendance policies and follow management's shift arrangements regardingovertime work and leave. 遵循考勤制度，服从管理人员安排的合理加班和休假。 ·        100% Completehotel and job-related training courses. 100%完成酒店和岗位相关的培训课程。 Marketing市场推广 ·        Employees are obligated to assist the hotel in selling seasonalproducts. 员工有义务协助酒店销售季节性产品。

SCOPE 职能范围 To assist and supportthe hotel’s communications department in the production of collaterals and thedissemination of the hotel’s key strategies and promotions to the media. 协助和支持酒店传讯部在宣传材料方面传播酒店重要策略和促销活动。 PRINCIPAL RESPONSIBILITIES 主要职责 Responsible for the internal coordination of the department, and followup the signing and payment process of various documents such as contracts andagreements. 负责部门内部协调工作，跟进各项合同、协议等各类文件的签批及付款流程 Responsible for the internal meeting organization and arrangement,sorting out the meeting minutes and important content archiving 负责安排内部会议组织安排，整理记录会议纪要及重要内容保存归档 Responsible for the editing, sorting and updating of hotel copywritingand all official promotional information 负责酒店文案及所有官方宣传信息的编辑、整理以及更新工作 Responsible for the operation of the hotel's official WeChat publicplatform, Weibo and various media cooperation platforms 负责酒店官方微信公众平台、微博以及各媒体合作平台的运营工作 Responsible for writing propaganda text, related activity content,speech draft, prompt statement and other related text according to thepublicity plan 负责按照宣传计划，撰写宣传文字、相关活动内容、发言稿、 提示声明等相关文字 Responsible for all the hotel product promotion and activity informationrelease, increase the market understanding of the hotel and the reputation ofthe hotel 负责酒店所有产品促销及活动信息发布，增加市场对酒店的认识和酒店的声誉 Responsible for transmitting press releases of all hotel happenings andevents to local regional media 负责把关于酒店所有发生和事件的新闻稿传送给当地区域内的媒体 Responsible for assisting in the overall supervision of the hotel'sprinted material products to ensure compliance with Langham Group standards andguidelines 负责协助整体监督酒店印刷材料产品确保与朗廷集团标准指导一致 Responsible for assisting the hotel in the implementation andcooperation of various activities with other hotel departments, externalagencies and government departments 负责协助酒店各种活动项目与其他酒店部门或是外部机构和政府部门的合作和活动执行 Responsible for assisting in communication with suppliers and monitoringthe quality and quantity of incoming printed materials or gifts 负责协助与供应商沟通联系，并监督到货印刷品或礼品的质量及数量 Follow up on requisitions. 跟进所有相关需求单。 Attend assigned training sessions. 参加安排的所有培训课程。 Perform anyduties assigned by the Management deemed necessary. 执行任何管理层交付的工作。 Comply with rules andregulations of the Colleague Handbook. 遵守《员工手册》的各项规章制度。 Ensure the timely completion ofseasonal sales products for the hotel, including but not limited to New Yeargift boxes, rice dumplings, and mooncakes. 按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。 Comply with attendance policiesand follow management's shift arrangements regarding overtime work and leave. 遵循考勤制度，服从管理人员安排的合理加班和休假。 100% Complete hotel andjob-related training courses. 100%完成酒店和岗位相关的培训课程。 REQUIREMENTS 职位要求 Education 教育学历 With university degree or equivalent in public relations, communicationsor design. 大学毕业或同等学历的公关、传媒或设计专业毕业。 Experience 经验 Minimum one year relevant working experience. 至少1年相关工作经验。 Job Skill/Knowledge 工作技能/知识 Being able to balance many jobs at the same time. Being able to prioritizeis important. 能够同时平衡几个工作，并分清主次。 ComputerKnowledge 电脑知识 Knowledge of MSoffice software. MS办公软件知识。 Language Proficiency 语言能力 High quality written & spoken Mandarin and English. 熟练掌握汉语与英语。

PRINCIPAL RESPONSIBILITIES 主要职责 ·To continually support and improve engineering services thateffectively address problems affecting both guests and colleagues. 连续支持和改进工程方面的服务以对应客人和同事的问题。 ·To be willing to train and instruct other members of the staff bypassing along knowledge and skills to assist them in their development and theadvancement of your own. 愿意通过传授自已的知识技能来培训和指导其它同事，得以发展和改进。 ·To strive to become an independent mechanic, able to analyze problemsand to formulate plans to get work done quickly with a high degree of quality. 努力成为能独立工作的机械工，能够分析问题，并能提出又快又好的工作方案。 ·The hotel functions 7 days a week, 24 hours a day. All colleagues mustrealize this fact and be aware that at times it may be necessary to move colleaguesfrom their accustomed shifts as business demands. In addition, it is understoodthat business determines the amount of hours that are worked, and that someweeks may be scheduled at less than 40 hours, and other weeks at more than 40hours. 酒店每周营业7天，每天24小时。所有同事都必须明白根据业务需要可能会有轮班调整。因为业务量决定我们的工作时间的长短，所以有的周可能不足40小时，有的则可能在超过40小时。 ·Kitchen/Laundry area-repairing and/or adjusting all equipment in orderto normally operate for kitchen. 厨房洗衣房区域：维修和调整所有厨房洗衣房设备确保厨房洗衣房的正常运转。 ·Energy Conservation-to observe energy and utilities usage in the hoteland on the grounds. To look for ways to conserve energy and report any ideas tothe Engineering Management. 节能：观察酒店内外的能源利用情况，寻找节能方法，并将建议反映给工程管理层。 ·Tools-to clean, lubricate, protect and otherwise maintain all toolsand equipment in the hotel. To see that all tools used are returned to the shopand secured in proper storage area. To protect and otherwise maintain yourassigned tool pouch and its tools at the discretion of the EngineeringManagement. 工具：将工具及设备存放在酒店内，并进行清理、润滑及保护。工具使用后要放回车间，并存在合适的地点。按工程管理层的决定存放并保护好工具套。 ·Accident Prevention and Safety-to be aware of all existingdepartmental Job Safety Analysis and to strive to work in an accident-freemanner and to create a safe work environment for others. To continuously look forconditions which may endanger colleagues or guests of the hotel and to takeimmediate action to correct any hazardous conditions found. 紧急情况：要有备于紧急情况的发生，并在工程范围内保护客人及酒店同事，保护建筑物及其设施系统。尽快地使酒店恢复正常营业状态，并将紧急情况汇报给工程管理层。 ·Accident Prevention and Safety-to be aware of all existingdepartmental Job Safety Analysis and to strive to work in an accident-freemanner and to create a safe work environment for others. To continuously lookfor conditions which may endanger colleagues or guests of the hotel and to takeimmediate action to correct any hazardous conditions found. 防止事故，保证安全：了解各个部门的工作安全分析，在工作中努力避免事故的发生，也为别人创造安全的工作环境。一贯留心可能危及酒店同事及客人的情况。如有发现，马上采取行动来纠正。 ·Departmental Duties-to clean all engineering areas as directed byEngineering Management. To work in a neat and efficient manner, keeping workareas clean and well organized. To serve as otherwise directed or needed tohelp maintain the effective and efficient operation of the hotel. Thisassignment shall be at the discretion of Engineering Management or the hotelGeneral Manager. 部门职责：按工程管理层的规定清理所有的技术工程区域。工作要有条理、有效率。工作地点干净整洁。有指示或需要时，协助酒店保持高质量、高效率的营业。这一任务由工程管理层或酒店总经理指定分派。 ·General-Complete all work assigned in a safe and professional manner. Maintaincommunications with supervisors to ensure that all needed materials, tools andsupplies are available or on order. Follow up on any items that may be on backorder. Keep supervisor updated on assignments. Provide training and technicaladvice to other engineers as needed or requested. 一般性职责：以注重安全的职业态度完成所分派的职责。与督导保持联系，保证所需的材料、工具、物资都有订货。跟进拖欠订货。及时向督导汇报工作。如有需要，帮助培训指导其他同事。 ·Physical Demands: The physical demands described here arerepresentative of those that must be met by a colleague to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. 体质要求：这里提到的体质要求是同事顺利完成基本职责所必需的。有残疾的同事，可以得到适当的照顾，以便能完成基本职责。 ·While performing the duties of this job, the colleague is regularlyrequired to walk, use hands to finger, handle, or feel objects, tools, orcontrols, and talk or hear. The colleague frequently is required to reach withhands and arms. The colleague is occasionally required to stand, climb orbalance, stoop, kneel, crouch or crawl, and taste or smell. 在履行工作职责时,同事需要经常性地走动，常用手来指、拿、触摸物体、工具或控制器，需要不断地讲话和听别人讲话。同事还常常需要用手或手臂拿东西，偶尔也需要站立、攀援、平衡、弯腰、跪、蹲、爬，尝味道或者闻气味。 ·The colleague must regularly lift and/or move up to 10 pounds,frequently lift and/or move up to 50 pounds, and occasionally lift and/or movemore than 100 pounds. Specific vision abilities required by this job includeclose vision, distance vision, reasonable color vision, peripheral vision,depth perception, and the ability to adjust focus. 同事需常规性地移动或举起10英磅的重量，经常移动或举起50英磅的重量。如有需要时，将会移动或举起超过100英磅的重量。这项工作对视力的特别要求包括：看近处、看远处、看适当的颜色、使用余光、判断深浅度、调整焦距。 ·While performing the duties of this job, the colleague frequentlyworks near moving mechanical parts and is frequently exposed to risk ofelectrical shock and vibration. The colleague occasionally works in high,precarious places and in outside weather conditions and is occasionally exposedto wet and/or humid conditions, fumes or airborne particles, toxic or causticchemicals, extreme cold, and extreme heat. The noise level in the work environmentis usually moderate. 危险告知：做这些工作时，同事经常靠近移动的机械，并且经常有触电及受震荡的危险。偶尔需要在户外高而不稳固的地方工作。有时遇到潮湿、烟尘、过冷、过热的环境条件，接触有毒性或者有腐蚀性的化学药品。工作环境的噪音通常处于中等程度。 REQUIREMENTS 职位要求 Education 教育学历 ·High School Certificate with emphasis in Technical Trades 着重于技术培训的高中毕业证书 ·Have and maintain special type of work certificate 特殊工种持国家规定的相关执照 Language Skills 语言技巧 ·Ability to read and interpret documents such as safety rules (i.e.,Lockout Tagout, JSAs), Safety Awareness information (such as MSDS) operatingand maintenance instructions, and procedure manuals. Ability to write routinereports, keep logs, and correspondence. Ability to speak effectively withcustomers and colleagues. 能读懂安全规则、安全知识资料、操作保养说明以及操作手册，能写日常报告、记录及信件，能有效地与客人和其他同事进行交谈。 Job Skill/Knowledge 工作技能/知识   ·Air Conditioning and Refrigeration 空调与制冷 ·Heatingsystems 加热系统 ·Ventilation systems 通风系统 ·Supply fans 电源风扇 ·Air conditioning systems 空调系统 ·Fan coil units 风扇线圈单元 ·Refrigerators & Walk In Boxes 冰箱及走入式的大厨 ·Chiller/boiler controls 制冷机与锅炉的控制 ·Ice makers 制冰机 ·Safety 安全 ·Dryer systems 干燥系统 ·Expansiontanks and make up systems 膨胀箱及补给系统 ·Condenser loops 冷凝回路 ·Cooling towers 冷水塔 ·Troubleshoot 检修 ·Read schematics and blue prints 读懂示意图及蓝图 ·Equipmentcontrols 设备管理 ·Set up electrical systems for guest functions 应客人需要设制电路系统 ·Maintain in safe condition all power distribution andelectrical systems throughout hotel 保持整体酒店的电源分配与电路系统的安全状态 ·Weld 焊接 ·Water treatment & related chemicals 水处理及有关化学药品 ·Braze 铜铸 ·Water distribution and balance 水的分配及平衡 ·Assemblepiping 组装管道 ·Kitchenfacilities 厨房设备

SCOPE 范围 · Oversee the running of daily operations of Laundry and Uniform andLinen. 统筹管理洗衣房、制服和布草房的日常运作。 · Control the standards of Linen and Uniform. 制定布草和制服的标准。 · Supervise all Guest laundry and House laundry & linen 监督所有客衣和内部洗衣和布草。 ·Supervise the laundry plant’s operation 监督洗衣房、洗衣厂的正常运营。 PRINCIPALRESPONSIBILITIES主要职责 Guest Related 与宾客相关事务 · Ensure all team members provide 5-star hotel & Brand standards atall times. 监督所有团队成员在任何时候都提供五星级酒店及品牌标准。 · Responsible for daily operation of laundryplant and uniform room. 负责洗衣房和制服房每日运作。 · Responsible for all the uniform, guest laundry. 负责所有的制服和客人洗衣。 · Act with integrity, include being honest while still maintaining theconfidentiality of information where required and consistent with hotel’spolicy. 为人正直，诚实，当需要时能够遵守保密制度，与酒店政策相一致。 Colleagues Related 与同事相关事务 · Maintain good working relationship with all colleagues and otherdepartments. 与同事之间以及其它部门维持良好的工作关系。 · Provide friendly, courteous and professional service at all times. 在任何时候都能提供友好、礼貌和专业的服务。 · Report to duty wearing the correct uniform and well groomed as per hotelstandard. 确保酒店制服符合酒店仪容仪表的标准。 · Attend trainings and meetings as required. 参加培训和会议。 · Report for duty punctually. 按时上班。 · Conduct the orientation and training for all new and existing colleaguesfrom Laundry and uniform, including on the job training sessions when required. 组织新老员工的培训和定位，制定培训课程。 · Assist in the building of an efficient team of employees by taking anactive interest in their welfare,safety, training and development. 积极关注员工的福利、安全、培训和发展，协助建设一支高效率的队伍。 · Attend to grievances of all colleagues and report to ExecutiveHousekeeper for future action. 处理同事的矛盾，并报告给行政管家。 Finance Related 财务事务 · Report Monthly Laundry Productivity as well as the chemical report. 汇报酒店每月的干洗效率及化学报告。 · Report Monthly Guest Profit and Loss. 汇报每月的盈利亏损。 · Monitor the monthly budget and advise the Executive Housekeeper on therate of condemned and unaccounted losses. 监督每月的预算盘点，将报废量上报行政管家。 · Responsible for annul budget preparation for uniform and linen (Roomslinens and F&B linen). Make recommendations on any linen/uniform changesfor the following year. 负责制服和布草房（客房布件和餐饮布件）的年度预算编制。为预算的布草/制服房的动向提出建议。 Operations/Process Related 流程操作事务 ·  Control and supervise daily operation of laundry and linen room. 控制和监督洗衣房和布草房的日常运作。 ·  Supervise all colleagues ensuring courteous and prompt service isprovided at all times. 监督所有同事在任何时候都提供及时周到的服务。 · Conduct periodic inspections throughout laundry and U & L to ensure thestandards are maintained. 对各洗衣房、制服和布草房进行定期检修，以确保其维持标准。 · Ensure the correct procedures are followed. 确保所有流程的正确使用。 ·Responsible for the inventory of linen and uniform, conduct the stocktake procedures, and produce resultsto rooms and F&B. 负责布件和制服的库存盘点，并上报给房务部和餐饮部。 · Maintain accurate records of all linen and uniforms, which has beencondemned. Make checks to ensure condemned items are not useable. 记录布件和制服的报废，再次检查报废物品是否可再次利用。 ·  Assure all furniture within the whole hotel premises is in goodcondition. 确保酒店内所有家具的良好使用状态。 ·  Assess the priority needs for replacement of wear and tear in Uniformand linen within the hotel. 评估酒店内优先需要更换的制服和布件损坏。 · Maintain a good relationship with outside Uniform and Linen suppliersensuring standards are met. 与制服及布草供应商保持良好的合作关系，确保符合酒店标准。 · Maintain a good relationship with Laundry contractor ensuring qualityand standards are met. 与干洗承包商保持良好的合作关系，确保符合其质量和标准。 ·Maintain standard of all linen requirements for both Rooms and F&B. 维持房务部和餐饮部对所有布件要求的标准。 · Conduct book-keeping, record keeping, filing of all purchase items andspecification 进行簿记、记账、登记所有采购物资和规范备案。 ·  Maintain both Uniform room and laundry plant fixtures and facilities tothe required standard, report all maintenance and repairs to Engineering andfollow up as required. 按照酒店标准维护制服房、洗衣房的装置和设施，将维修保养报告给工程师并跟进。 · Ensure both Laundry plant, Uniform room are always tidy and well cleaned. 确保洗衣房和制服房始终整洁干净。 Leadership and Sustainability Related 领导和扩展事务 · Able to propose new ideas to improve overall operation.能够提供新思路以提高整体运作。 ·Liaise with various Department on inventory schedule and directsupervise. 针对库存计划与各部门进行联络和直接监督。 · Responsible to order linens required to ensure there is always anadequate supply and sufficient stock within the operation. 负责根据布件的要求进行订购，确保在日常运作中有充足的供给和足够的库存。 · Supervise and control the daily manpower requirements to cope withworkload. 监督日常工作需求，管理人员流动。 · Ensure that colleagues complete their workloads as scheduled and provideassistance during peak periods.确保同事们完成计划内的工作量，并在高峰期提供协助。 ·Monitor productivity of all employees. Oversee the preparation of therosters for supervisor and colleagues.监督所有员工的工作效率，审查并为主管和同事编制名册。 ·Discuss with the Executive Housekeeper on an ongoing basis the overallsituation of Laundry and Uniform quality, cleanliness, service, staff moral andthe reputation of the Hotel. 与行政管家商洽洗衣房和制服房的整体情况，包括制服的质量、整洁、服务以及员工动态和酒店声誉等总体形势。 Others 其他事务 · Coordinate with Engineering Department on all machinery maintenance. 协调工程部对所有机械的维护。 · Adhere to the hotel’s Rules and regulations and in particular thePolicies and Procedures relating to Fire, Hygiene, Health and Safety. 遵守酒店的规章制度和政策，涉及消防、卫生、健康和安全。 · Carry out any other reasonable duties as required by management. 执行任何管理层委托的的工作。 The above job description may be amended fromtime to time with mutual agreement and you may be required to perform anyduties deemed necessary by the Management. 上述职位描述在双方协商的基础上可以进行修改和补充，您可能需要执行任何管理层委托的工作。 REQUIREMENTS 职位要求 Education 教育学历 · High School Diploma or above 高中或以上学历 Experience 经验 · At least five years working in Hotel Industryand two years inSupervisory level. 至少5年酒店相关工作经验及2年管理工作经验。 Attitude 态度 · Active listener and responsive toassociates.积极聆听和响应他人。 · Shows respect and patience withothers.尊重他人，富有耐心。 · Open to ideas.思想活跃。 · Proactively demonstrateshospitality in all internal and external guests interactions. 主动热情好客对待内部和外部的客人。 · Independent and flexible, able towork under pressure.独立灵活，能够在压力下工作。 · Team player and able to developsound working relationships with subordinate. 具有团队精神，能够与下属团结合作。 ·  Actively pursues learning and self-development to enhance personal professionalism. 积极学习和自我发展，提高个人专业水平。

PRINCIPAL RESPONSIBILITIES主要职责 1. Plan and manage sales calls and telemarketing to all government and sub-bureaus, Consulates, Embassies and Chambers of Commerce according to account management procedures on quarterly, monthly, weekly and daily basis. 根据客户管理程序，按季度，月度，周和日常时间计划和管理所有政府和分局，领事馆，大使馆及商会的销售拜访和电话拜访。 2. Maintain good relationships with key government accounts and solicit daily room night production of individuals, groups and conference business from the existing and new government related bureaus in order to achieve sales targets and maximize revenue. 与主要政府客户群保持良好关系，在已有和新的政府相关部门客户中争取个人，团队和商务会议生意。从而达到销售目标并使收入最大化。 3. Handles inquiries from government related bureaus that may involve meeting, site inspection, negotiation and contract writing. 处理来自政府及相关分局的要求，包括会议，现场参观，协商和合同撰写。 4. Follow-up on all enquiries and leads involving government sectors until business is secured. 跟进所有在政府市场范围内的询问和线索，直到生意确定。 5. Conduct Hotel inspections for Government or Official functions coordinators. 为政府或政府活动协助人开展酒店参观活动。 6. Entertain key Government officials regularly to obtain updated market intelligence and maintain relationship. 经常与政府官员交际以获得最新市场动向并保持关系。 7. Represent the Hotel in Government invited functions. 代表酒店应邀参加政府活动。 8. Monitor competitors’ activities pertaining the Government segments. 关注竞争酒店的活动以洞悉政府市场。   9. Organise VIP’s arrivals, welcome and provide them with assistance during their stay upon needs according to the Hotel standards, in order to meet guest satisfaction. 安排贵宾到店，欢迎事宜并在他们在店期间根据酒店标准提供卓越服务，从而令客户满意而归。 10. Keep two-way communications between government bureaus and hotel, ensuring clients are kept updated with latest development in hotel, and senior managements are kept updated on changes in government sectors, the related events, market trends, customers feedback and competitor activities. 保持政府分局和酒店两者的紧密联系，保证不断为客户酒店的发展信息，并为高级管理层更新相关信息，包括政府部门、相关的事件,市场趋势、顾客反馈和竞争对手的活动。 11. Keeps the Senior Management updated on sales efforts progress and bookings, conferring closely on matters of special handlings or unusual developments, recommending necessary sales actions to better compete in the market place. 保持高级管理层更新销售进步和预订的信息，密切讨论特殊的事件或非正常的发展，建议有必要的销售策略，增加市场竞争力。   12. Account Management客户管理 Develops and maintains Langham Best Practice to ensure customer account objectives are defined and appropriate sales activities implemented. 发展和保持朗廷最优实践策略来保证目标明确和执行合适的销售活动。 Assists the sales associates in developing account development plans, detailing objectives, timescales and sales methods to support the defined account strategies. 帮助销售团队发展客户，包括发展计划，细化目标，时间规划和销售方法以支持客户销售策略的制定。 Liaises with LHG and GSO/GSAs specifying the accounts contribution to the business, revenue targets and agree activities. 与LHG和GSO/GSAs紧密联系，具体说明客户在商业，收入目标和达成活动上的比例划分。 Accurately identifies the level of influence and decision making power of contacts in the customer organisation and uses these to secure business. 准确识别客户联系人的影响力和决策力，并利用这些来巩固业务。 Develop customer accounts to increase market / customer share- all revenue streams-locally, nationally and globally. 发展客户数据库，增加市场/客户份额-所有的收入来源-本地，国际，全球。   13. Market Intelligence市场分析能力 Monitors and maintains competitor set activity including Financial Performance, SWOT Analysis, Key accounts/Market Share and Marketing Programs. 关注和持续了解竞争酒店的活动,包括财政表现,SWOT分析,主要客户/市场份额和市场活动。   14. Customer Relationships客户关系 Establishes, enhances and maintains productive quality working relationships with key internal and external customers. 与主要的内部和外部客户开展，加强和保持有效的工作关系。 Keeps Hotel information relating to customer requirements, interests and market activities up to date. 保持与客户要求，兴趣，和市场活动相关的酒店信息及时更新。 Reviews customer base to determine new opportunities for account penetration. 浏览客户数据库，发展新客户。 Contributes ideas to improve the products and services offered. 提供想法来提高产品和服务。   15. Team Leadership团队领导 Direct, monitors and evaluates sales performance of account teams and self to ensure sales revenue targets are being met. 指导，监督和评价团队和自身的表现，保证销售收入达标。 Agrees, clarifies and implements Best Practice selling methods and procedures at all levels in the team to ensure business objectives are met. 同意，阐明和执行各级团队的最佳销售实践方法和程序以确保业务目标的实现。 Discusses and agrees departmental and individual objectives with team, reviewing and updating in light of changes in the business, implementing corrective action where necessary. 与团队讨论并同意制定部门和个人目标，浏览和更新业务中的变化，必要时调整执行方法。 Communicates regularly and on time verbally and non-verbally, providing individuals with prompt and specific feedback on performance. 经常并及时进行口头或非口头的沟通，为员工个人表现提供及时和具体的反馈。 Creates an atmosphere which motivates and encourages people to perform to the best of their ability, minimizing conflict where it occurs. 创造能推动和鼓励员工发挥自己最佳能力的氛围，将冲突最小化。   REQUIREMENTS 职位要求 1. Education教育学历 Diploma or University degree is preferred. 大专或本科文凭优先。 2. Experience经验 Minimum 3 years relevant experience and managerial responsibilities in a 5 star hotel, previous experience in a similar position would be a plus. 最少3年相关工作和五星级酒店管理经验，之前担任过相似职位者优先。 3. Job Skills/Knowledge工作技能/知识 Excellent communication, interpersonal and co-ordination skills. Independent & ability to work under pressure. Well organized and a good planner with an enquiring mind. 具备极佳的沟通，交际和合作技巧。能独立工作和承受压力。具钻研精神，善于计划和组织。 4. Computer Skills电脑技能 Familiar with MS Office and Delphi Sales & Catering system. 熟悉微软办公软件和Delphi Sales & Catering系统。 5. Language Skills语言能力 Excellent written and verbal in Mandarin, good command in English. 具备优秀的普通话口语和书面沟通技巧，英语读写流利。

PRINCIPAL RESPONSIBILITIES 主要职责   1. Business Planning and Sales & Marketing 销售及市场推广   Planning sales activities: to concentrate in “selling” i.e. conduct sales calls to introduce hotels facilities, packages, seeking business leads.  规划销售活动，集中精力于销售，例如销售拜访，介绍酒店设施和促销活动套餐，寻找商机。 To assist DOSM/DOS in achieving monthly and year-end budget 协助市场销售总监、销售总监达成月度及年终预算。   To assist DOSM/DOS in maximizing profits by securing business 协助市场销售总监、销售总监确保业务，达到利润最大化。   Follow up leads assigned by DOSM/DOS. 跟进市场销售总监、销售总监分配的商业线索。   To maintain good relationship with existing accounts. 与现有的客户保持良好的合作关系。   Develop new markets/source of business. 开拓新的市场和新业务资源。   Conduct entertainment and site inspection to accounts decision makers and booking handlers. 为客户决策者或者预定安排人安排宴请和酒店参观事宜。   Sales visit to potential accounts. 商务拜访潜在客户。   Negotiate contracts with companies in designated territories. 与指定区域内的公司协商合同事宜。   Conduct Sales visit to major companies in his/her designated area according to the guidelines. 根据指示，对指定区域内的主要客户进行商务拜访。   Come up with new ideas on products and marketing of product such as: room packages, promotion offers and assist DOSM / DOS in launching these promotions.  提出有关产品和市场推广产品的新建议,例如客房套餐，特别优惠，并协助市场销售总监/销售总监开展相关优惠活动。   To attend local business meeting and tradeshows/sales trips (both locally and overseas) assigned by DOSM. 参加由市场销售总监/ 销售总监分派的国内和海外的商务会议和展览会。   Perform any duties assigned by the Management deemed necessary. 执行管理层交付的工作任务。   2. Communications 沟通 Maintain close communication with DOSM, DOS and Sister Hotels sales persons. 与销售总监，销售及市场推广总监，以及姐妹酒店的销售人员保持良好沟通。   Maintain effective communication with Revenue Manager and Operations Department heads. 与收益管理经理和营运部门主管保持有效的沟通。   Maintain effective communication with Hoteliers in order to understand market trend. 与其他酒店的同行业者保持有效的沟通，以便了解市场发展的趋势。   Attend weekly and monthly Sales Meeting a to report work progress and month-end result 参加每周及月度销售会议，汇报工作进程和月终销售结果。   3.  Marketing Intelligence 市场能力 Regular update on competitors offers and markets intelligence and shares the information with sales team. 定期更新竞争对手信息和市场情报，并与销售团队分享相关信息。   Provide accurate sales statistics and market information, comments, trends and leads obtained from clients and/or competitors. 提供准确的销售数据统计和市场信息，评估，趋势，以及从客户及竞争者处得到的销售线索。   4.  Human Resource Development 人力资源发展 Maintain effective communication channels with all co-workers.  与所有协助的工作人员保持有效的沟通。   Communicate with guest to obtain guest comments and ensure the delivery of product adhere to guest needs. 与客户沟通以获取客户的评价，并确保我们提供的产品能够满足客户的需求。   REQUIREMENTS 职位要求   1. Education 教育学历 University degree or diploma is required. 大学或相关的专业毕业。   2. Experience 经验 At least 2 years working experience in similar capacity, 5 star international hotels experience is preferred. 至少2年相关工作经验， 5星级国际品牌酒店经验尤佳。    Concrete on the road sales experience is a must. 必须有专业的销售经验。   3. Job Skill / Knowledge 工作技能 / 知识 Well organized and a good planner. 良好的组织和计划能力。   Prompt and systematic decision making skills with analytical power. 及时和系统的决策分析能力与技巧。   Independent & ability to work under pressure. 有独立和压力下工作的能力。   Excellent communication skills. 卓越的沟通技巧。   Good team player & able to develop sound working relationships with colleagues. 良好的团队合作精神，能够与同事发展良好的工作关系。   Good delegation & interpersonal skills. 良好的授权和良好的人际关系技巧。   Sensitive and react fast on market trend and situation. 敏锐的了解市场发展趋势和情况，并迅速作出反映行动。   Pleasant and out spoken. 愉悦开朗的性格。   Have good communication network in the industry. 在酒店行业中拥有良好的人际网络。   4. Computer Knowledge 电脑知识  Microsoft word, excel and PowerPoint is a must. 必须熟练使用微软word，excel 和 PowerPoint 软件。 Familiar with Delphi Sales & Catering and Opera PMS is preferred.  熟悉Delphi Sales & Catering 和Opera PMS系统为佳。   5. Language Proficiency 语言能力 Fluent in English and Mandarin is a must.  必须熟练掌握英语与中文。 Excellent communication skills in both written & spoken.  具备优秀的口语与书面沟通技巧。

招聘综合维修方向工程师 PRINCIPAL RESPONSIBILITIES 主要职责 • Operation repair & maintenance. 操作、维修和保养。 • General duties. 一般职责。 This position is directly responsible for the following 该职直接负责以下内容： • Ensures that the maintenance of Audio Visual system of the hotel are carried out in accordance with the standard engineering practice. 根据工程操作标准对酒店的视听系统进行维护和保养。 • Ensures that all work orders for his trade is carried out quickly, accurately, skillfully, economically, efficiently and completely. 确保与其工种有关的工作单进行迅速、精确、精心、经济和有效率地工作。 • Ensure good housekeeping and orderliness of all working area. 保持工作区域整齐和干净。 • Assists the follow workers in carrying out repair work on equipment needed. 帮助其他员工一起进行设备维修。 • Records all services and maintenance work done on all Audio Visual equipment in his logbook and equipment record card. 对所有视听系统进行的维护保养工作需记录在工作日志和设备档案卡上。 • Checks the daily event and liaise with Banquet Department to set up all the necessary Audio Visual system for the event. 检查每天的宴会活动并联系宴会部，为宴会设置所需的视听系统。 • Immediately notifies the Duty Engineer of any unusual occurrences or observation with respect to Audio Visual equipment and or personnel. 在视听音响设备出现异常情况时，立即汇报值班工程师。 • When in doubt, consults the Supervisor, Duty Engineer, Assistant Chief Engineer or the Director of Engineering. 当遇到问题时，可请教主管、值班工程师、副总工程师和工程总监。 • Renders overtime or changes times schedule as the situation may require without any delay. 当工作需要时，要加班或换班。 • Makes sure that all standard procedures of maintenance is adhered to. 依照标准维护保养程序进行维护。 • Performs other tasks as may be assigned by the Engineering Management. 执行工程部管理层指派的其它任务。 • Care of equipment 爱护设备 -Oversees maintenance and handling of equipment used. 检查设备维护情况和使用情况。 -Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area. 及时报告设备故障和维修缺陷问题。 • Training and employees activities 培训和员工活动。 -Attends scheduled trainings 参加计划好的培训。 -Participates actively in company-initiated employee activities 积极参加酒店组织的员工活动。 • Grooming and hygiene. Adheres to the specified hygiene and personal appearance standards of the hotel. 仪容仪表和卫生。遵照酒店的制定的卫生和个人仪容仪表的标准。 • Attendance. Adheres to the set procedures for attendance and timekeeping. 出勤。遵照既定的程序，准时出勤。 • Company policies and procedure. Adheres to the provisions outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations. 公司政策及程序。遵循员工手册和规章制度列出的要求。 REQUIREMENTS 职位要求 Education 教育学历 • High School Certificate with emphasis in Technical Training. 着重于技术培训的高中毕业证书。 • Have and maintain special type of work certificate. 特殊工种持国家规定的相关执照。 Language Skills 语言技巧 • Ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), Safety Awareness information (such as MSDS) operating and maintenance instructions, and procedure manuals. Ability to write routine reports, keep logs, and correspondence. Ability to speak effectively with customers and colleagues. 能读懂安全规则、安全知识资料、操作保养说明以及操作手册，能写日常报告、记录及信件，能有效地与客人和其他同事进行交谈。 Job Skill/Knowledge 工作技能/知识 • Troubleshoot 检修 • Read schematics and blue prints 读懂示意图及蓝图 • Equipment controls 设备管理 • Lighting system 灯光系统 • Dimmer system 调光系统 • Audio and Video system 语音视频系统 • CCTV 监控系统 • MATV 闭路电视/卫星电视系统 • PABX/FAX 电话传真系统

• Comply with all Hotel, Langham Hotels International standards, policies and procedures. 遵从酒店，朗廷国际的标准，规章和制度 • Demonstrate and awareness and compliance of Health and Safety policies in the workplace. 在工作区域内知道和遵从相关健康和安全的工作须知 • Delegate tasks to public area cleaners. Prepare work schedules and assignments of public area colleagues under his / her responsibility. 安排PA同事工作，准备工作计划明确同事职责 • Ensure colleagues under his / her jurisdiction perform their duties and responsibilities according to approved systems and procedures. 确保同事在主管的指导下，按酒店的标准去完成工作 • Ensure all restaurants, Food and Beverage outlets, conference and meeting rooms are cleaned properly and in order, prior to the opening of the same to the public.  Follow up and spot check for satisfactory completion of work assignments.  确保餐厅，营业场所，会议室，宴会厅都是干净整洁的，对于安排的工作进行跟进和检查 • Respond IMMEDIATELY to guest requests. 立刻回复客人的要求 • Report to the PA Manager any loss and damage of furniture, fixtures or equipment or any unusual happening on area of jurisdiction. 任何发生在PA的物品设备设施及异常情况都应向PA经理报告 • Read hand-overs and reports of the other public area supervisors and follow up immediately on important observations and issues.  察看其他主管留下的交接并立即跟进重要项目 • Prepare weekly requisition of guest and cleaning supplies.  准备每周必备的客用品及清洁用品 • Provide and conduct training and re-training programs to public area colleagues concerning care and use of equipment and tools, method of maintaining different types of floors, etc.  Demonstrate new techniques of public are maintenance if necessary.  对同事进行机器工具清洁方法，比如清洁各种不同地平的方法培训，如有可能或必要时对于新的机器使用前进行示范 • Check and ensure all public area colleagues have completed their tasks satisfactorily before going of duty. Check and ensure equipment and cleaning tools are cleaned and stored properly.  检查并保证PA同事在下班前必须全部并合格的完成工作，并确保工具机器的清洁完好的回原位 • Ensure all items left behind by guests in the public area are forwarded to the Housekeeping Office immediately. 确保所有公共区域内发现的客人遗留物品都必须立即送至客房部办公室 • Be FIRM but FAIR to colleagues. 公平公正的对待同事 • Provide close supervision and coordination with outside contractor – pest control，window cleaner, landscaping etc. 与外包公司的合作，杀虫，外窗，园艺等 • Perform any duties assigned by the Management deemed necessary.  执行任何管理层委托的工作

Operations营运 •Be responsible for daily operation of the restaurant to ensure smooth operation of the restaurant. 负责餐厅日常的营运，保证餐厅营运顺畅。 •Open and close daily operation according to the superior arrangement. 遵照上级的安排表来开始和结束一天的营运。 •Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 与客人进行积极的互动和交流，征求客人的反馈以提高服务质量。 •Train, maintain and enforce all Langham service standards. 培训、维持和执行所有朗廷酒店的服务标准。 •Ensure that food and beverages are provided with quality assurance. 确保所提供的食品和饮料有质量保证。 •Properly execute revenue and check control procedures on shift. 严格执行收入和账单的操作程序。 •Handle daily colleague relationships (e.g., shift adjustment). 处理日常同事的协作关系（例如，班次调整）。 •Maintain a safe & sanitary work environment for all colleagues & guests. 为所有的同事和客人，建立一个安全及卫生的工作环境。 •Provide the best possible help for restaurant operation (e.g., schedules, floor plans, reservations). 为餐厅营运提供尽可能的帮助（例如，工作时间表，楼层安排，预定）。 •Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise. 找到解决问题的方法，如电话服务，最后一分钟的预定，或其他每天可能发生的问题。 •Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied. 在餐厅营运时，确保在各自的岗位上，协助服务员或迎宾，使客人满意。 •Ensure all work is done on a daily basis. 确保完成每天的工作。 •Maintain proper colleague uniform standards. 保持同事制服的标准。 •Establish an effective engineering maintenance and maintenance procedure through work assignment and surprise inspection. 通过工作分配和突击检查，建立起一个有效的工程维护及保养程序。 •Understand and guide the principle of authorization to ensure guest satisfaction. 理解和指导授权原则，以确保客人的满意度。 •Actively support the Quality Improvement Process. 要积极支持质量改进程序。 •Assist in working toward positive financial results. 协助工作得到积极的财政结果。 •Assist in maintaining a highly motivated and well-trained team. 协助培训一个高度的热情和训练有素的团队。 •Exercise station rotation to ensure stations are distributed fairly. 运用岗位的轮换制，来确保工作安排的合理性。 •Set a good example for colleagues and motivate colleagues to work enthusiastically. 以身作则，为同事树立良好的榜样，激励同事的工作热情。   Human Resources人力资源 •Implement effective training for new colleagues by using records, menus, and appropriate reference manuals. 通过使用记录，菜单以及适当的参考手册对新加入的同事实施有效率的培训课程。 •Encourage problem solving by colleagues through proper training and empowerment. 通过所有可能的培训和授权来激励同事解决问题的热情。 •Establish effective communication with colleagues to gain their trust and respect. 与同事建立有效的沟通，以争取他们的信任和尊重。 •Maintain fair and consistent counselling and disciplinary procedures. 建立公平和一致的辅导及纪律处罚程序。 •All details regulatory framework refer to colleague handbook. 所有规章制度请参照员工手册。   Administration 行政管理 •Communicate directly or through the logbook with the next shift supervisor or manager. 直接或通过日志本与下一班次的主管或经理进行沟通。 •Identify and recommend incentive programs, new ideas, and methods of operation. 确定并推荐奖励项目，新主意和方法进行运作。 •Promote positive inter-department relationship. 积极推动部门与部门之间的关系。 •Be aware of accident prevention and help enforce safe working conditions to achieve the goal of zero accidents. 了解事故预防并加强工作安全以达到零事故的目标。 •Perform any duties assigned by the Management. 执行任何管理层委托的工作。

RINCIPAL RESPONSIBILITIES 主要职责   Follow all Langham policies and procedures. 遵守所有朗廷酒店的规章制度和程序。 Comply with the “clean as you go” policy. 完成“所到之处无脏物”的原则。 Report to work on scheduled days at the scheduled time. 按照工作时间表按时上班。 Report to work in uniform following all appearance standards. 上班时遵守仪容仪表和制服制度。 Work as a team. 工作中保持团队精神。 Follow all safety policies to ensure a safe work area. 遵守所有安全制度，塑造一个安全的工作环境。 Honour all reasonable work-related requests mad by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel. 尊重所有的来自经理和主管的合理工作相关请求，即使超出你的工作范围，也要为整个酒店服务，使客人满意。 Check out with your supervisor before leaving your station or the floor for any reason. 因为任何理由需要离开你的工作岗位之前先汇报你的主管。     Specific Duties 具体工作任務   Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware. 检查你的工作区域，清洁桌子椅子，准备好盐，胡椒，糖，烟灰缸，花瓶，餐具和杯子。 Do all necessary opening and closing side  work according to the side work schedule. 做好所有必要的开档和关档的工作记录表。 Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc. 准备好所有必要的工具：托盘，笔，纸巾，酒刀。等等。 Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records. 熟悉菜单上的各项菜以及它们的配菜，内容和调制品。准确地回答客人提出关于菜单上的任何问题。 Operate the Point of Sale terminal correctly and follow all Langham check-closing procedures. 正确运行销售终端的要点并且遵守所有朗廷的开，收档程序。 Practice aggressive hospitality and use Suggestive Selling techniques when taking guest’s order. 当接受客人点单时，用积极的亲切的销售技巧向客人推荐特色菜和饮料。 Develop a good knowledge of beverages, liquors, and wine service. 增进饮料，酒品类的知识，熟悉葡萄酒的服务流程。 Pick up and present food and beverages according to standard service procedures. Properly bus the table throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty. Pay special attention to finer points of service, i.e., replacing ashtrays, water glasses filled, checking back just after serving entrée, keeping proper posture and being personable,  but limiting conversation. 根据服务程序的标准跑菜和上菜。在整个用餐过程中适当摆放餐桌。上甜品时，所有调味品，脏盘子和餐具必须换干净的，除了糖和适当的餐具还饮料杯不能为空。特别注意服务的要点，比如，放回烟缸，上茶，上完主菜后再检查，保持适当的仪态，不要闲谈。 Bus, clean and reset the table according to standard procedures. 根据服务流程的标准清洁并重新摆台。 Chewing gum or smoking is not allowed while on duty. 上班时间不能吃口香糖和抽烟。 Attend all meetings or training seminars as required. 参加所有必要的会议和培训讨论。 All details regulatory framework refer to colleague Handbook. 所有规章制度请参照员工手册。 Be aware of accident prevention and help  enforce safe working conditions. Zero accidents are our goal. 了解事故预防并加强工作安全，目标是零事故 Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作。     REQUIREMENTS 职位要求   Education 教育学历 Minimum Vocational School 至少毕业于专业学校。   Experience 经验 Minimum 1 year restaurant operations experience. 至少有一年餐厅工作经验。   Job Skill / Knowledge 工作技能 / 知识 Demonstrated strong hospitality and communication skills. 有较好的服务精神和沟通技巧。 Demonstrated strong work ethic. 有较强的工作敬业精神。 Demonstrated great hospitality skills and sensitivity to guest needs. 良好的服务待客技巧预知客人的需求。   Computer Knowledge 电脑知识 Knowledge of MS office software 能够使用日常的办公室软件   Language Proficiency 语言能力 Demonstrated  good communication skills in English and      Mandarin. 具备良好的英语和普通话表达能力。

岗位职责 1.根据本组市场开发计划，制定个人销售活动计划。 2.通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。 3.向销售部经理汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。 4.以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 5.处理客户的来电、来函。 6.协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。 7.熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。 岗位要求 1.大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。 2.具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。 3.了解合同法、企业法、旅游法以及有关涉外法规。 4.具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。 5.有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

中厨房冷菜 【岗位职责】 1、各类冷荤的烹调制作,根据卫生标准严格操作安全生产,保证食品的质量。 2、严格遵守每个工作流程,妥善保管各种冷荤原材料,合理用料，降低消耗成本。 3、负责对专用工具、砧板、容器等消毒工作,同时也要保持冰柜、烤箱等清洁卫生。 4、检查每日餐后的原料消耗,及时申购、补充。 5、配合食品检验部抽查菜品及留样品种并进行化验，确保宾客食品的绝对安全。 【岗位要求】 1、为人正直，有责任心。 2、有5年厨房冷菜工作经验 3、身体健康，能吃苦耐劳。

【岗位职责】 1检查房态并记录 2、将“请勿打扰”房间汇报给楼层主管 3、清理打扫房间这主要包括、吸尘、擦拭家具、清理垃圾、做床、清理面盆浴缸马桶毛巾镜子和地面、Ø抹尘等 4、为房间补足酒水与日用消耗品 5、清洁并整理客房洗手间里的客用物品 6、为客人悬挂衣服和清理客人随带的小物品 7、更换我们可以触及的电灯泡 7、清理已退的房间 8、将送餐桌或托盘从房间内撤出 9、汇报房间内是否有损坏物品 10、报告房间内需要维修的问题 11、汇报有可疑行为的客人 ·12、汇报房间遗失物品 13、汇报是否有客人私占的酒店公有物品 14、上交给楼层主管拾到物品 15、为客房做清理后的最后检查 16、填写客房服务员每日报表 17、清理楼层走道服务区域和楼梯 18、清理窗户内部 19、检查住客房客人的洗衣并通知洗衣房 20、为客人收洗衣并送至洗衣房 21、帮助洗衣部人员开客房门送洗衣 22、当客人刚入住时为客人准备欢迎茶水 23、提供擦鞋服务 ·24、根据客人类型准备鲜花等级 25、发现并去除地毯上的污渍 26、根据客人要求移动及重新排放家具挪动摆放床垫等 27、人工或用机器为地面打蜡抛光 ·28、清理冲洗楼梯及楼梯口 29、依据客人具体要求放置婴儿床加床板变压器吹风机等 30、参加各种会议 31、参加不同的培训 32、检查并记录酒水消耗量补入新的酒水 33、整理员工车中有污损的布草 34、将员工车中的垃圾清除 35、完成楼层主管交给的额外任务 36、填写房间状态表 37、提供开夜床服务这主要包括、清理客房内的垃圾、更换已用过的杯子、将床单打开、关上窗帘、打开台灯、检查浴室的清洁、放好用过的毛 【岗位要求】 1、身体健康，而且适应长时间工作 2、能够承受工作压力 3、视力好

【岗位职责】 1、熟悉部门工作细则和流程； 2、以项目方式，参与相关的公司管理工作； 3、需每个工作计划阶段针对公司日常管理上交书面化建议； 4、执行公司安排的其他相关工作。 【岗位要求】 1、有志在酒店行业发展的应届毕业生/实习生； 2、对担任酒店管理人员具有高度期望； 3、热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

岗位职责 1.拟定酒店促销活动，完成团队和散客销售目标。 2.监督销售量、调整销售活动，完成计划目标。 3.与会议相关部门的沟通，取得销售方面的信息和支持。 4.在部门年度预算内，推行销售计划。 5.保存以前、现在有潜力客户的资料。 6.制定临时时间表，记录上月的销售活动,收集每天的销售拜访记录并存档。 7.以周销售计划为基础，向市场销售总监提交销售拜访概况，和月销售拜访计划。 岗位要求 1.大专以上文化程度；3年以上同岗位工作经验。 2.有强烈的事业心，责任感和勇于开拓的精神，拥有良好的沟通协调能力，良好英语能力。 3.精通市场开发，公共关系，经营策划，贵宾接待及形象推广等。 4.有独立组织项目营销工作能力，兼备项目策划和市场分析能力。

岗位职责 1、制定本部门预防性维修保养计划有效保障酒店设备、设施安全经济运行完好。 2、掌握当班能源消耗及维修费用，确保酒店最大限度的节能、节支。 3、推行节能运行计划的实施和运行维修费用预算的控制。 4、协助分析工程项目报价单，亲临现场检查施工与工程进度。 5、协助工程总监做好消防，安全工作。 6、协助建立完整的设备技术档案和维修档案，准备每月的维修进度报告。 岗位要求 1、熟练掌握强电机修/暖通/装饰其中一项技能。 2、协助工程总监组织和指挥工程部各项工作计划的实施，确保工程部的正常运转。 3、有强烈的事业心与责任心和配合精神。 4、身体健康，精力充沛。

岗位职责 1. 负责日常的餐厅运行，注重服务程序和产品质量。 2. 保持和客房部以及工程部对需要维修，修理和保养的设备和家具的联系。 3. 指导培训和技能发展的项目，保证受到培训的员工，都能提供良好的服务。 4. 在每个用餐时间，都可以保证所有餐厅准备待用。 5. 尽量将损坏的物品降低到最小，如需要改变的条例，和主要负责人直接讨论。 6.协助做好部门的盘点、仓库管理工作。 7. 维护并努力提高客户满意度，处理当班期间的客诉。 8. 检查有关于食物和饮料的表述，确保规定的正确实施。 9. 监督餐厅的服务，同时把控服务标准，产品质量, 员工仪容仪表。 10. 在规定和上级的要求下，保证所有的餐具柜都准备妥当。 11. 保证所有的菜单是清洁，整齐，没有标记，污染，瑕疵和水渍，替换需要修理的菜。

岗位职责 1、直接负责礼宾部的工作。 2、对酒店的宾客提供礼貌专业的服务；协助重要宾客的入住和离店。 3、管理行李房，确保所有的行李有行李标签并且安全存放在合适的位置。 4、负责提供关于酒店设施、场所和功能的准确信息并答复客人的问询。 5、参与员工的培训工作。负责员工的日常培训，制定培训计划。 6、宾客有要求时，为预计离店的宾客安排出租车、机场班车的服务。 岗位要求 1、身体健康，品貌端正，形象气质佳。 2、优秀的组织管理能力。 3、优秀的交际能和沟通技巧。 4、善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

岗位职责 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1、中专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

岗位职责/岗位要求 1、及时直接向前厅经理报告重要信息，问题和采取相应措施。其他经理不在的情况下，代替其他经理和总经理作为整个酒店的职责经理。 2、关注在大堂，所有公共区域员工的对客服务，确保所有流程符合要求。确保员工有技巧、礼貌、专业的来服务客人。监控所有突发事件的处理按照相关的政策和程序要求执行。 3、及时有效的和宾客沟通，确保给顾客及时的答复。每个客人的投诉要求必须要在二十四小时内解决。代表管理层与客人保持良好关系。当出现客人投诉时，主动解决问题，并报告给上级管理层。 4、关注客户信息和喜好，确保满足客人的要求，为客人提供人性化服务。 5、和销售，预定和商业发展团队共同为客人提供服务。 6、及时准确的将客人的信息录入公安报告系。 7、持酒店数据的准确，便于操作。维持前台设备的正常运做和工作区域的清洁。

岗位职责 1.根据本组市场开发计划，制定个人销售活动计划。 2.通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。 3.向销售部经理汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。 4.以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 5.处理客户的来电、来函。 6.协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。 7.熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。 岗位要求 1.大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。 2.具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。 3.了解合同法、企业法、旅游法以及有关涉外法规。 4.具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。 5.有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

【岗位职责】 1、管理如培训，福利，工人待遇，雇员关系，员工奖励计划，支持公司的宗旨，促进员工文化。对所有人事相关事宜保守密秘。 2、熟悉并执行洲际酒店集团人力资源框架、培训的规范，必要之处进行本地化处理。 3、熟悉并执行酒店所在地人力资源的规章制度。 4、与酒店外的个人联系，包括但不限于员工福利代表，律师，应聘人，政府官员，学院和大学代表，竞争对手和其他地方社区成员。 5、确保所有工作符合公司，地方和酒店的规章制度；符合与员工相关的现行地方和政府规定。 6、协助领导的工作，必要时制定和准备酒店的战略方案，市场规划和目标计划。 7、高效，保密的维护和更新员工情况、法律文件和处理其它人事问题。 8、同各级管理层和员工进行有效的交流。 9、在酒店内协助保持和营建积极的环境，从而促进开放式的双向沟通，确保员工的积极性和生产率尽可能达到最高水平。 10、分析酒店整体的和各部门的培训需求，针对需求制定策略，确保所有新员工按照洲际酒店集团的指导纲要参加酒店的上岗培训，并有效的执行培训计划，监督每个部门培训业务计划的进展，确保实现培训目标。 11、监督管理员工绩效评定计划，并以顾问的身份为酒店各部门领导就计划的过程提供建议。 12、参与洲际酒店集团管理层发展和接班人计划工作，必要时推荐候选人。 13、定期分析酒店人工需求，对选拔和发展工作予以建议，從而满足酒店对人力资源要求。 14、为开发和实施改进工作方法和在各领域更好利用员工提供建议。 15、需要时提供人事领域内的咨询服务，如职业规划，员工或私人关系，与人事相关的法律问题。 16、确保投诉和纪律处分程序符和适用的法律法规，洲际酒店集团的规章制度和工会协议的规定。与部门领导协商讨论适用的方法，然后提交给管理层最终采取行动。 17、执行并监督酒店拥有良好的员工关系和有效的福利计划。 18、与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。 19、确保员工使用的设施正常工作并符合酒店的卫生标准。 20、用理解，关怀和保密的态度处理员工的个人问题。 21、确保所有员工了解公司的福利制度，并建立合适的渠道，随时供员工查阅。 22、监测人力资源领域内当前和未来的趋势、业务和制度，必要时提出建议。 23、确保所有员工遵守酒店的著装规范和酒店规则。 【岗位要求】 1、专科以上学历，有相同岗位以及国际联号品牌工作经验2年以上。 2、熟悉人事相关工作程序。 3、了解酒店行业相关人力资源法律法规。 4、具有良好的沟通能力和协调能力。 5、具有较强的文字综合能力和口头表达能力。 6、能熟练操作计算机。

【JOB OVERVIEW 职位描述】 Direct the financial operations of the hotel to ensure the security of hotel assets. Report to GMs and owners on financial state of hotel and make recommendations to improve hotel profitability. Serve as primary contact for all hotel financial - and accounting-related issues with owners, auditors (internal and external) and regulatory agencies. 主管酒店财务工作，确保酒店资产的安全。向总经理及业主汇报酒店财务状况，提出建议提升酒店利润。作为酒店所有财务及会计事务的主要联系人与业主、内外部审计员及监管机构接洽。 【DUTIES AND RESPOMSIBILITIES 工作职责】 1.Use financial analysis, data trends and market information toanticipate needs, identify operating/financial issues, and recommend actions tomaximise financial return. 通过财务分析、数据趋势及市场信息来预测需求，发现运营与财务问题，推广有效举措扩大财务 回报。 2.Create the annual operatingbudget for the property and provide analytical support during budget reviews toidentify cost saving and productivity opportunities for department heads. 制定酒店年度运营预算，在预算审核过程中提供各种数据分析支持，帮助各部门领导节约成本、增加产能。 3.Analyse ROI for capitalprojects prior to committing funds and, upon completion, determine ifanticipated results were achieved. 对非经常开支项目在分配资金之前先分析投资回报，并在项目结束时判断是否达到预期收益目标。 4.Maximise cash flow performanceof the hotel through controls on inventory (avoid excessive supply), credit andcollection, disbursements, deposits and remittances.  通过控制库存（避免过多存货）、信贷和收款、垫付款、定金和汇款等方式使现金流最大化。 5.Review rates and recommend rate strategy to the GeneralManager; participate in sales strategy meetings. 审查酒店各项服务定价，向总经理推荐定价策略；参加销售策略会议。 6.Manage day-to-day activities,plan and assign work, and establish performance and development goals for teammembers. Provide mentoring, coaching and regular feedback to help manageconflict, improve team member performance, and recognise good performance. 处理员工日常事务，计划并分配工作，为每个员工设立工作绩效目标。为员工提供教导、辅导并给予定期反馈，帮助解决各种员工矛盾，提升员工绩效，并对员工表现优异之处予以认可。 7.Educate, train and motivatefinance and accounting teams to achieve hotel revenue goals. Ensure staff hasthe information, market data, tools and equipment to successfully carry out jobduties. Provide direction to hotel employees on how decision-making impactsprofits. 为酒店财务和会计部门员工提供教育、培训，并予以适当鼓励，促使酒店达成收益目标。确保员工获得完成工作职责所需的信息、市场数据以及各种工具与设备。指导酒店员工了解决策对盈利的影响。 8.Promote teamwork and quality service through dailycommunication and coordination with key department heads. 通过与主要部门领导进行日常沟通和协作促进团队合作、提高服务质量。 9.Respondquickly to guest requests in a friendly manner. Follow up to ensure guestsatisfaction. 迅速、友好地对宾客提出的要求予以回应。跟进问题解决情况，确保宾客满意。 10.Ensure accounting practices, support the guest experiencethrough payment options (example: credit card systems, room charges), inventorycontrols and financial dispute resolution. 通过确保酒店会计业务可有效支持其他部门，并通过灵活支付方式（如信用卡系统、客房收费）、库存控制以及解决财务纠纷来为宾客提供良好的入住体验。 11.Implement and maintain acceptable accounting practices asrequired by company policy and procedures. 根据公司政策和操作流程执行并维护可行的会计操作。 12.Develop and implement financial control procedures andsystems; maintain records for internal and external audits; ensure compliancewith government regulations and contractual agreements. 开发并执行财务控制流程和系统；维护记录以供内部和外部审计使用；确保在工作中遵守政府法规、合约协议。 13.Participatein local recognised professional and industry organisations. 加入受本地认可的专业与行业组织。 14.Manage hotel contracts(example: vendor leases and/or service contracts). 管理酒店合同（如：供应商租约和/或服务协议）。 15.Perform other duties as assigned. Also serve asmanager on duty. 完成其它分配的任务。需要担任MOD。 16.Have basic legal knowledge related to the hotel industry. 具备与酒店行业相关的基本法律知识。