1.Directs and co-ordinates all subordinateFront Office associates to ensure that all day to day operational matters arehandled on time and guest expectations are met. 监管和协调所有前厅下属员工，确保每日运营事务及时的处理并且达到客人期望。 2.Co-ordinates with housekeeping to ensurethat rooms are serviced according to guest requirements and those vacant roomsare cleaned according to arrival schedules.   协调客房部以确保所有客人的房间要求得到满足，进店房在进店前是干净的。 3.Controls the maintenance and updating ofguest history files and disbursement of relevant information ensuring guestrequests and preferences are implemented whenever possible. 控制保存和更新客史资料和相关的支出以确保客人需求和喜好在任何时候都可以得到满足。 4.Be aware of all establishment creditpolicies and procedures. 清楚明确地建立信用政策和程序。 5.Co-ordinates the procedures involved inguest recognition programs including VIPs. 协调相关确认客人的程序，包括VIP客人。 6.Ensure Front Office personnel handleguest registration efficiently, promptly and courteously. 确保前厅部员工高效、快速、礼貌地处理客人登记。 7.Responsible for handling of reservationswhen reservation office is closed. 负责处理预订部下班后的预订。 8.Set up systems to capture guest feedbackand present to management on a regular basis. 建立顾客反馈系统，定期向上级汇报。 9.Ensures accurate and up to dateinformation is available including tours and sightseeing, and implementsbooking procedures. 确保准确和及时的信息，包括旅游和观光，以及相关预定情况。 岗位要求 1.College or above. 大专（含）以上学历。 2.1-3 years in international hotel front officeis preferred. 国际连锁集团品牌1-3年的酒店前厅经验者优先考虑。 3.Ability of English communication. 具备良好的英文听说读写能力。 4.Ability to communicate at all levels andwork out problems. 善于沟通及解决问题能力。 5.Must be well-presented and professionallygroomed at all times. 始终保持良好和专业的形象。

This position can be one of  Corporate , Travel or MICE . 此职位可包含但不仅限于公司、旅行社、会务方向。 1.Develop relevant sales plan.拟定相关销售计划。 2.Plan sales call activities under the direct approval of DOS to major marketing areas, calling on existing and potential accounts within their specific areas.拟定销售总监审核的主要市场电话销售计划，致电潜在客户并有针对性的进行销售。 3.Provide information on changing market conditions, including trends in the competition, as a result of direct mail. Arrange and accompany guests on hotel site inspection tour.以直接邮件的方式提供市场变动的相关信息，包括竞争对手的趋势等。安排和陪同客户进行酒店的免费参观住宿等行程。 4.Sales Targets: To achieve sales targets and guarantee high yields with the specific sales action plan.销售目标：达到销售目标并保证与销售计划保持一致的高产量。 5.Promote and distribute promotions to targeted accounts.给予目标客户相关促销计划。 岗位要求 1.Associate degree or above. 全日制大专（含）以上学历。 2.1-3 years Sales management experience. 1-3年的酒店销售经验。 3.Must have the ability to understand local markets that affect the business of the hotel. 必须有能力了解，影响酒店业的当地市场情况。 4.A strong understanding of overall hotel business. 有很强的星级酒店市场及生意拓展理念。 5·Ability to communicate at all levels. 优秀的与各个阶层的沟通能力。 6.Must be well-presented and professionally groomed at all times.始终保持良好和专业的形象。

1. Responsible for the hotel fire and production safety, property safety important work. Ensure a safe living and working environment for guests and employees. Responsible for hotel security. 负责酒店消防及生产安全、财产安全重要工作。确保为宾客和员工提供安全的居住及工作环境。对酒店安全保卫负责。 2. Supervise the front desk to strictly implement the requirements of the public security department and truthfully fill in the guest check-in information. Cooperate with other departments to solve security problems and provide relevant consultation. 监督前台严格执行公安部门要求，如实填报宾客入住信息。配合其他部门解决有关安全方面的问题，并提供相关咨询。 3. As a fire safety manager, strictly implement fire safety regulations, formulate hotel fire fighting and emergency evacuation plans, conduct drills in accordance with standards, and establish fire files. 作为消防安全管理人严格执行消防安全规定，制订酒店灭火和应急疏散预案，按照标准进行演练，建立消防档案。 4. To formulate fire safety system, work out maintenance plan, organize security plan, organize fire inspection and rectification of fire hazards, formulate operation rules for fire control facilities, and manage volunteer firefighters. 制订消防安全制度、制订维保计划、组织保障方案，组织防火检查和火灾隐患整改工作，制订消防设施操作规程，管理义务消防队员。 5. Monthly fire inspection of the hotel area and key parts of the fire prevention, daily fire inspection, check the operation of each shift, fire facilities inspection, check the inspection records correctly filled. 每月对酒店区域及消防重点部位进防火行检查，每日防火巡查，检查各班次运转情况，消防设施巡查，检查巡查记录正确填写。 6. Urge the maintenance unit to carry out regular maintenance inspection and testing of fire fighting facilities according to the provisions of the fire protection Law to ensure that the fire fighting facilities and equipment of the hotel meet the requirements of the government. 督促维保单位按消防法规定定期对消防设施进行维保检查测试工作，确保酒店消防设施设备符合政府要求。 7. Skilled operation of fire fighting facilities, familiar with the hotel fire equipment configuration, fire water supply layout, hotel layout, evacuation channels, rescue facilities, fire control room facilities. 熟练操作消防设施、熟悉酒店消防器材配置情况，消防给水布置，酒店平面布局、疏散通道、救援设施，消控室设施。 8. Responsible for pre-job fire and safety training for hotel staff, the trainer will alarm, can use fire extinguishing equipment, have the initial fire and self-rescue, guide evacuation the ability to live. 负责对酒店员工进行岗前消防及安全培训，培训员工会报警，会使用灭火器材，有扑救初期火灾和自救、引导疏散逃 生的能力。 9. Responsible for regular training of actual combat skills and quick response speed for security personnel. 负责对安保人员定期培训实战技能，及快速响应速度。 10. Responsible for the completion of the annual budget and outsourcing costs of the security department, to ensure that the service level of outsourcing personnel meets the hotel's customer service requirements. 负责完成安保部每年的预算费用及外包成本，确保外包人员服务水平符合酒店对客服务要求。 11. Responsible for handling incidents caused by employees or guests. 负责处理由员工、或者宾客引发的事件。 12. Be familiar with the fire risk and fire prevention measures of the hotel, strictly control the fire situation of the construction unit in the hotel, and strictly control the dangerous goods, inflammable and explosive goods. 熟悉酒店火灾危险性和防火措施，严格控制施工单位在酒店的动火情况，严格控制危险品、易燃易爆物品。 13. Ensure that fire exits in all areas of the hotel are smooth, fire hydrants, rolling shutter doors and other fire facilities are not blocked. 确保酒店各区域消防通道畅通、消火栓、卷帘门等消防设施无阻挡。 14. Maintain close communication with the public security department, fire department and relevant government departments to establish a good internal and external assistance environment. 与公安部门、消防部门及政府相关职能部门保持紧密沟通，建立一个良好的内部与外部协助环境。 15. Understand the security dynamics of the hotel, make rational recommendations to the Engineering Director, and provide management with ways to prevent possible fraud and other security hazards. 了解全酒店安全动态，向工程总监提出合理化建议，为管理层提供预防可能的欺诈等危害安全的行为的方法。 16. Daily in the hotel guest peak at any time in the public area to assist guests to enter the hotel, to give security personnel demonstration guidance, command security personnel welcome to guide guests or team vehicles into the orderly parking. Keep lanes clear at all times. 每日在酒店宾客高峰期随时在公共区域协助宾客进入酒店，给安保人员示范指导，指挥安保人员欢迎引导宾客或团队车辆有序进入停放。随时确保车道畅通。 17. Responsible for the management of the hotel garage charging system, responsible for the control of personnel, vehicles, items in and out, visitor management and anti-theft damage prevention. Employee channel management. 负责酒店车库收费系统的管理，承担人员、车辆、物品出入的管控，访客人员管理及防盗防损。员工通道的管理。 18. In case of emergencies related to safety and fire protection, the first time to arrive at the scene responsible for handling, critical moments to take the lead. Report to Engineering Director/General Manager and legal representative. 如遇有关安全、消防方面突发事件发生，第一时间到达现场负责处理，关键时刻起带头作用。同时向工程总监/总经理、法人代表汇报。 19. Responsible for the Engineering Director, preside over the daily management and regular meetings of the department, regularly report to the engineering director, general manager and legal person about the hotel safety and fire work and make rectification reports. 对工程总监负责，主持本部门的日常管理工作及部门例会，定期向工程总监、总经理、法人汇报有关酒店安全、消防工作情况并提出整改报告。 20. Attend engineering department meeting daily and report work arrangement and completion to Engineering Director. Attend hotel management morning meeting daily. 每日参加工程部会议并向工程总监汇报工作安排及完成情况，每日参加酒店管理层早会。 21. Assist the Engineering Director in the management of Security Department personnel hiring and firing, evaluation and promotion, rewards and punishments, attendance, etc. 协助工程总监对安保部人员的聘用和解聘、评估和晋升、奖惩、考勤等工作的管理。 22. Complete the task assigned by Engineering Director, owner company and hotel management. 完成工程总监及业主公司、酒店管理层安排的工作任务。 23. Ensure and comply with internal regulations, hotel rules and staff handbook. 确保和遵守内部规定，遵守酒店规章制度及员工手册上的规定。

1.  To hire, terminate, train, assign job, discipline, promote, recommend salary & wage rates, including increment, duty hours, and day-to-day conduct, and standards of accounting staffs. 负责财务人员的招聘、解聘、培训、工作分配、管理、提升、薪资水平建议，包括加薪、工作时间，日常行为和标准。 2.  To maintain adequate financial control and to produce reliable accounting records and financial data to the operation management for decision-making. 维持适当的财务管控，编制可信的会计记录和财务数据，供运营管理层作决策。 3.  To ensure hotel operation complied with the hotel management agreement and the local statutory / fiscal requirements. 确保酒店运营遵守酒店管理合同、当地法规或财政要求。 4.  To ensure the reporting requirements meet in a timing basis.   确保按时上交酒店要求的报告。 5.  To maintain an adequate internal control system for a most cost-effective control of hotel’s assets and profits is in place. 实行适当的内部管控制度，以最低成本管理酒店资产和收益。 6.  To produce timely financial report sand statistics as required by head office and local regulations. 按照总部和当地法规要求，按时出具财务报告和统计数字。 7.  To comply with all standard operating procedures (SOP) and other policies issued by head office. 遵从总部发布的所有标准操作程序和其他政策。 8.  To obtain proper permits and license for importation, currency transfers, tax registration, and hotel operation. 取得进口、货币兑换、税务注册和酒店运营相关执照和许可。 9.  To ensure the local tax matter sincluding business tax, company income tax, and personal income tax including tax-saving, proper deduction, and remittance of tax payment are adequately handled in conjunction with the hotel. 与酒店一起，确保地方税务事宜得到妥善处理，包括营业税、公司所得税、个人所得税的节税、适当减税和缴税。 10.  To project and manage cash flow in an efficient manner. 高效地规划并管理现金流动。 11.  To maintain an adequate purchasing procedure to ensure the purchases are made in the most cost efficient way. 保持适度的采购程序，确保所购物品具有高性价比。 12.  To approve, update and safe keep all contracts, leases and other legal documents and ensures their safekeeping. 批准、更新并妥善保管所有合同、租约和其他法律文件。 13.  To act as authorized signatory, ensuring that allowances, adjustments, purchase requests, checks and other documents are approved accordingly. 担任授权鉴名人，确保折让，调整，请购单，支票和其他文件得到相应批准。 14.  To maintain adequate insurance coverage for all entities supervised. 为所管理的所有酒店购买适当保险。 15.  To conduct internal audits to ensure the operation compliance with hotel policies and procedures to improve the accounting controls in hotel. 进行内部审计，以确保运营遵从酒店政策与程序，提高酒店的财务管控。 16.  To ensure the capital expenditure policies are compiled by operations. 确保运营遵从资本支出政策。 17.  To maintain adequate the security and backup procedures related to Information System Management for financial system. 为财务制度维持适当的与信息系统管理有关的安全与备份程序。 18.  To conduct training, career development, and succession plan for Finance personnel.  开展财务人员培训、职业发展和继任计划。 19.  To provide full co-operation to external auditors by using the client assistance package in the annual external audit. 使用客户帮助组件，全力配合外部审计师作年度外部审计。

Job Requirements 岗位要求： 1. Develop and manage HR policies and procedures in line with Banyan Group standards. 建立并管理人力资源政策与程序与悦榕集团标准保持一致。 2. Prepare all local contracts and benefit schedules as per group standards and follow up with any queries . 按照酒店标准准备所有的本地合同及福利计划，并跟进相关的问题。 3. Provide advice to the management team and associates on BTHR HR policies and hotel standards. 给酒店及员工提供人力资源政策及酒店标准的建议。 4. Provide HR administration support e.g. investigate associates’ grievances, explaining policies to property HR associates etc. 提供人力资源行政事务的支持，如员工申述调查，给酒店的员工解释人力资源政策等。 5. Assess organizational development needs & appropriately identify development activities that will support the growth of local resources in order to improve the overall efficiency & capability of the resources for business success. 评估组织发展需求及适当的同步发展活动来支持本地资源的发展，从而为营运的成功全面提高项目资源的有效性及可行性。 6. Implement procedures & practices in Yunnan that encourage a high performing culture to ensure the Yunnan properties optimize its human resources for business success. 执行政策与程序，从而建立一个高标准的文化确保项目为业务成功执行人力资源最优化。 7. Maintains efficient administration within the department preparing and submitting operational reports on time. 在部门内部保持有效的行政管理，及时准备及递交运营报告。 8. Special projects / ad-hoc assignments as and well assigned. 特别项目/工作安排。

岗位职责 1.协助住客搬迁行李； 2.负责所有电话询问及柜台询问事宜； 3.保持行李搬迁能提供迅速及友善之服务； 4.代理行李保管事宜和签发行李索取标签事宜； 5.保养行李服务设备； 6.提供大堂正门之开门迎宾服务； 7.迎接客人，提供帮助，把客人引领到总台接待处； 8.在正门开门及欢迎客人时，如遇雨天，需拿伞方便客人上、下车； 9.带领客人到指定房间及介绍房间设备及其使用方法； 10.住客退房时，引领其到收款台办理退房手续； 11.协助保持大堂区域清洁和整齐； 12.对上向行李组主任报告及负责。 岗位要求 1.良好的英语运用能力； 2.身体健康，思维敏捷。

1.  Assiststhe Area General Manager in the overall running of the hotel by participatingin the decision making of the hotel’s policies, philosophy, direction, goalsand objectives and is responsible for their implementation thereafter. 通过参与酒店政策、理念、方向、目标和宗旨的决策来协助区域总经理运营酒店，并对决策的实施负责。 2.  Overseesthe performance of all Outlet Managers by providing guidance and assistance inthe execution of their responsibilities and helping them set the agreeddepartmental objectives. 监督各个厅面经理的表现情况，通过提供指导和协助帮助他们制定达成共识的厅面目标。 3.  Directsand controls all subordinate Food and Beverage staff to ensure that allday-to-day operational matters are handled on time and guests’ expectations aremet. 领导和指挥餐饮部全体员工以保证日常事务的合理处理及保证达到客人的期望。 4.  Ensuresthat the standards of Food and Beverage meet or exceed expectations byoverseeing the quality, consistency and presentation in all outlets and makingsure that they conform to the hotel’s requisites at all times. 保证餐饮部的标准达到或超出期望，监督各厅面的质量、一致性和出品并确保其始终符合酒店要求。 5.  Ensuresthat the standards of service in all outlets are in conformity with the requisitestandards of the hotel and that they meet or exceed expectations by sendingstaff for training, etc. 保证各厅面的服务标准与酒店的要求相符合，通过派送员工培训等方式达到或者超出期望。 6.  Prepares,communicates and implements, in conjunction with the Executive Chef and ChineseKitchen Chef, an annual Food and Beverage promotion for all restaurants andassists Sales & Marketing in designing the advertising material for suchpromotions. 与行政总厨和中厨厨师长共同准备、沟通和执行餐饮部每个餐厅的年度促销计划，并协助销售部设计各类促销的广告。 7.  Prepares,communicates and implements, in conjunction with the Executive Chef and ChineseKitchen Chef, menu change cycles for all restaurants. 与行政总厨和中厨房厨师长配合，准备、沟通和执行所有餐厅菜单的变更。 8.  Ensuresthe implementation and maintenance of O.E. par stock in all outlets andoversees the inventory taking and control. 确保每个厅面营运用品贮存量的使用和维持，监督盘点的实施并做好控制。 9.  Ensuresthe implementation and maintenance of beverage par stock in all outlets andoversees the stock taking and control. 确保每个厅面酒水贮存量的使用和维持，监督盘点的实施和做好控制。 10. Isresponsible for all Food and Beverage pricing, maximizing outlets profitabilitywhile maintaining value- for-money principles. 负责所有餐饮价格的制定，在保证价格合理的原则下做到所有餐厅厅面收益最大化。 11. Isresponsible for strengthening cost-profit ratios by continuously monitoring theFood and Beverage cost and performing financial performance analysis. 通过持续的监管餐饮成本和实施财务行为分析来强化成本与收益比例。 12. Isresponsible for the implementation and co-ordination of all Food and Beveragerelated aspects within the Group’s profit chain efforts. 遵循服务利润链原理负责实施和协调所有餐饮方面事宜。 13. Isresponsible for submitting to the Area General Manager an annual business plan. 负责向区域总经理提交每年的餐饮部运营计划。 14. Assistsin the preparation of the hotel’s annual budget and, more specifically,prepares monitors and controls the hotel’s Food and Beverage budget. 协助准备酒店年度预算，做好酒店餐饮部预算的监管和控制。 15. Overseesthe standards of cleanliness and hygiene in all Food and Beverage areas andtakes appropriate action when necessary. 监督所有餐饮区域的清洁和卫生，必要时采取适当的行动。 16. Maintainsan efficient administration within the Food and Beverage division preparing andsubmitting operational reports on time. 在餐饮部门保持高效的管理，确保按时准备和提交相关营运报告。 17. Ensuresthat house rules are followed and obeyed. 确保遵守和奉行内部的规定。 18. Adheresand ensures that all policies and procedures, and Staff handbook regulationsare abided by 坚持遵守规章制度及员工手册上的规定。

1.Follow assignments, to ensure theabsolute safety of the jurisdiction 服上级分配任务，确保所管辖区域的绝对安全 2.To maintain the normal order of the doorand around to protect the doors and the smooth flow of road surrounding Areas. 维护大门及周围的正常秩序，保障大门及周边区域大路的畅通； 3.Prohibit the hotel staff to wear civilianclothes and related marks entry into the hotel business area  禁止酒店员工穿便服及相关标志的人员进入酒店营业区域； 4.Assist Security Manager to deal with alltypes of accidents occurring inside, receiving guests and staff reportedmissing cases, and accidents on major cases reported to the leadership and thepublic security organs in a timely manner, while protecting the scene, with thepublic security authorities do survey work; 协助保安部经理处理店内发生的各类安全事故，受理住店客人及员工报失案件，对重大案件和责任事故要及时上报领导和公安机关，同时保护好现场，配合公安机关做好调查处理工作； 5.Forbid bringing the cut tool, combustibleand explosive things into hotel area, and advise to give the security to keep 禁止携带刀制拐具、易燃、易爆物品带入酒店区域，劝其保安部代管； 6.Reasonable arrangements for parking ofvehicles, check windows and doors on the vehicle condition, it was discoveredthe problem  to remind drivers in time ,and registered, good care of vehicles, to prevent theft incidents 合理安排停放车辆，对车辆状况和门窗进行检查，发现问题要及时提醒驾驶员，并作登记，看护好车辆防止偷盗事故发生； 7.Proper disposal of contents and infraredalarm fire 正确处置火警内容和红外报警 岗位要求： 1.Diploma or Degree preferably inhospitality or related field. 酒店管理或相关专业的本科或专科学历。 2. More than 1 year working experience inthe same position. 1年以上同岗位工作经验。 3. professional and responsible, civilizedbehavior. 有事业心和责任感，行为举止文明礼貌。 4.Sound judgment, and strongdecision-making, problem-solving and follow up skills. 合理的判断力，决策力，问题的解决和跟进技巧。

大堂酒廊主管 Lobby Lounge Supervisor 1.To execute all mise-on-place duties andresponsibilities as directed, on time, according to the predetermined standards 按照指示及标准完成所有的准备工作 2.To engage in beverage preparation andservice delivery as per the predetermined standards and sequence 按照标准和程序做好酒水的准备工作和服务 3.To have thorough knowledge of the drinkslist and wine list and to be able to respond to guest inquiries. 对酒水单和葡萄酒单要非常的熟悉，并且能够对客人的要求做出反应 4.To ensure that guests expectations aremet or exceeded by providing an efficient, friendly and attentive service 以有效友好及细致的服务达到客人的预期要求或者是超出客人的期望 5.Liases with stewarding and housekeepingin operational matters to ensure the operation runs smoothly 如果在运作中出现问题与管事部和客房部联络，确保运作的顺畅 6.Maximizes revenue in the outlet byimplementing up selling procedures 在各个厅面进行酒水的促销以达到利润最大化 7.Maintains beverage par stocks and placesorders accordingly 根据客人的点单率维持酒吧的库存 8.Helps maintain the outlet in top physicalcondition by reporting any engineering defects to supervisors 向主管报告任何工程部的不足，帮助厅面维持最佳状态 9.Helps maintain standards of cleanlinessby carrying out front and back of house cleaning duties as directed  按照指示完成前后台的卫生工作，帮助维持卫生标准 10.  Handlescustomer complaints if possible, or reports them to supervisors.     尽可能处理客人的投诉，或向主管报告 11.Adheres and ensures that all policiesand procedures, and associates’ handbook regulations are abided by 坚持遵守规章制度及员工手册上的规定。 岗位要求 1. More than 1 years working experience inthe same position. 1年以上同岗位工作经验。 2. familiar with the hotel's customerservice requirements. 熟悉掌握酒店对客服务的要求。 3. professional and responsible, civilizedbehavior. 有事业心和责任感，行为举止文明礼貌。 4.Good interpersonal,communication and organizational skills. 具备良好的人际关系、沟通和组织能力。

1.Direct and co-ordinate subordinate reservation associates to ensure that daily operational matters are handled on time. 指导、监督、协调下属员工确保工作能够有序地进行。 2.Ability to process reservation requests quickly and efficiently. 能快速、有效地处理预订要求。 3.Ensures that all reservation details are accurately entered into the computer in a timely manner. 确保所有预订信息都符合规范、及时地录入系统。 4.Regularly update the database ensuring accuracy of details. 随时更新数据确保准确。 5.Ensures that contract rates and allotments in the computer are up-to-date and current. 确保合同价及保留房实时有效。 6.Monitors the hotel room inventory, maximizing the yield. 监督房态，使收益最大化。 7.Monitors and controls the hotel overbooking status ensuring it remains within the predetermined levels. 监督并控制酒店超额预订，确保它在可控制的范围之内。 8.Organize and maintains trace and filling system for all reservations. 维护、更新所有预订程序。 9.Maximizes the room revenue of the hotel by upselling all hotel products and services. 通过促销酒店的其它项目及服务，使酒店房间收益最大化。 10.To ensure all departmental reports are produced accurately and punctually and distributed to the relevant departments. 确保部门所有报表能准确，按时地提供给相关部门。 11.Coaches, counsels, trains and develops all subordinate associates. 负责培训指导属下员工。 岗位要求 1.Fluent in both mandarin and English and capable of preparing reports in English. 良好的中英文语言技能，需具备完成英文报表的能力。 2.Well organized and systematic. 良好的系统分析和组织能力。 3.At least 1 year experience in relevant international hospitality brand will be preferred. 至少有1年国际品牌同岗位相关工作经验更佳。

1.Direct and coordinates subordinate reservation staff to ensure that day to day operational matters are handled on time.  指挥，监督，协调属下员工确保工作能够有序地进行。                 2.Handles all reservation correspondence and inquiries quickly. 能快速，有效地处理预订要求。     3.Ensures that all reservation details are accurately entered into the computer in a timely manner.  确保所有预订信息都被规范，及时地录入系统。     4.Regularly update the database ensuring accuracy of details.  随时更新数据确保准确。     5.Ensures that contract rates and allotments in the computer are up-to-date and current.  确保合同价及保留房实时有效。    6.Monitors the hotel room inventory, maximizing the yield.  监督房态，使收益最大化。     7.Monitors and controls the hotel overbooking status ensuring it remains within the predetermined levels.  监督并控制酒店超额预订，确保它在可控制的范围之内。     8.Organise and maintains trace and filling system for all reservations.  维护更新所有预订。 9.Participates in the future forecast.  提供未来数月的住房预测。     10.Maximises the room revenue of the hotel by upselling all hotel products and services.  通过促销酒店的其它项目及服务，使酒店房间收益最大化。     11.To ensure all departmental reports are produced accurately and punctually and distributed to the relevant departments.  确保部门所有报表能准确，按时地提供给相关部门。     12.Coaches, counsels, trains and develops all subordinate employees.  负责培训指导属下员工 岗位要求 1.College or above 大专（含）以上学历优先考虑 2.Relevant Experience in international hotel brand  at least 2 years will be preferred 具备国际品牌酒店类似工作2年及以上经验优先考虑 3.Fluent in both mandarin and English and capable of  preparing reports in English. 良好的中英文语言技能，需具备完成英文报表的能力。 4.Well organized and systematic. 良好的系统分析和组织能力。

岗位职责： 1.接听来电并作出初步回复。 Handles all incoming telephone calls and provides initial suggestions on sales enquiries. 2.确保文件的有效保管和跟进。 To maintain an effective filling and tracing system for the department. 3. 协助宴会销售经理准备好相关报价书等文件。 To prepare events quotations, confirmation and group profile on behalf of Events Sales Manager. 4.在需要的情况下带客人参观宴会场地。 Conducts site inspections if required. 5.与其他部门进行有效沟通确保双向交流畅通无阻。 Interacts with departments and hotel staff in a professional and efficient two-way communication. 6.根据宴会销售经理需求协助相关活动。 Coordinates and arrange activities accorded by Event Sales Manager 岗位要求： 1.大专及以上学历，有酒店工作经验者优先。 College degree or above, hotel work experience is preferred. 2.具备良好的沟通表达能力、责任心强、亲和力佳。 Have good communication skills, strong sense of responsibility and good affinity. 3.熟练使用办公软件 Proficient in the use of office software

1. Assists and supports the co-ordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the marketing department at corporate office. 协助并支持餐饮广告的摄影，协助处理好酒店、广告公司和公司市场传讯部之间的公共关系。 2. Helps with the publication of hotel’s newsletter(s). 负责制作发行酒店宣传册。 3. Supports communications duties and functions as deemed necessary. 承担起市场传讯的责任和义务。 4. Assists in the liaison and execution of joint F&B promotions. 协助并执行餐饮促销活动。 5. Assists in developing F&B promotional materials in support of the F&B Marketing Calendar and dining programmes. 协助发展提供餐饮促销信息材料，以支持餐饮部市场策划和餐饮计划。 6. Ensures the Hotel’s website and related websites are updated on a regular basis. 确保酒店的网页和相关网站促销信息的更新和维护。 7. Assists and supervises the maintenance of a comprehensive list of International/ local and F&B media contacts.  Manages assigned accounts as per the media account management system. 协助和监督整理国际和本地餐饮媒体的联系名单，并管理好媒体客户联系名单。 8. Assists in the writing and distribution of all press releases, with an emphasis on F&B. 协助编写并发送餐饮信息新闻稿。 9. Manages the execution of hotel F&B sponsored events and community/government relations activities. 管理并执行酒店餐饮与本地政府和社区之间的赞助活动。 10. Manages the execution of F&B press promotional activities. 管理执行餐饮促销活动新闻发布。 11. Ensures the news clipping report is completed on a monthly basis for circulation. 确保每个月的免费媒体宣传报道正常循环阅览于各部门间。 12. Supports the liaison between the communications department and advertising agency on the food & beverage tactical advertising campaigns' creative and media plans. 支持市场传讯部门与广告公司关于餐饮促销活动的宣传计划制作与执行。 13. Manages the maintenance of F&B media schedules as well as prompt settlement of accounts. 管理维持餐饮媒体宣传计划和媒体宣传报道。 14. Actively keeps abreast of competition and its collateral and advertising/ marketing efforts. 努力保持酒店在媒体曝光频率和在市场上的竞争力。 15. Assists F&B advertising and related matters. 协助餐饮部制定餐饮广告和设计相关广告物料。 16. Assists with the planning, implementation and tracking of Electronic Marketing activities related to the Hotel and F&B. 协助计划制定追踪酒店和餐饮活动相关的电子市场活推广动情况。 17. Controls quantity and inventory of all Hotel and F&B marketing collateral items. 控制酒店和餐饮市场推广活动的数量和清单。 18. Ensures copies of hotel's collateral items are filed in a comprehensive manner. 确保酒店宣传品的样品留样，并且很规范地存档。 19. Assists in the production of all Hotel and F&B displays and temporary signage in hotel public areas. 协助负责酒店和餐饮部所有陈列的宣传物和酒店公共区域的宣传标识牌。 20. Promotes collection of competitors collateral and publicity on a monthly basis. 每月定期收集竞争对手的相关宣传促销信息。

1. Ensure through effective supervision that all services offered at the Spa & Recreation departments are carried out with utmost professionalism, efficiency, and courtesy.  确保通过有效的管理使得水疗及康乐部的所有服务都能够达到最高的专业水准、效率和礼貌。 2. Oversee, supervise, and monitor all facets of daily operations.  监督、管理所有日常运作事宜。 3. Participate and assist in the development of Job Description manuals for each division.  参与并协作更新各分部门的职位描述。 4. Interview, hire, train, supervise, and evaluate all supervisors and associates of respective divisions.  面试、雇佣、培训、管理并评估所有主管和各分部门相关负责人。 5. Ensure all guests and visitors to Spa & Recreation leave with a pleasant experience.  确保所有客人和参观者都能对水疗及康乐部留下美好的回忆。 6. Maintain and enhance guest satisfaction through effective relations and interpersonal skills.  通过有效的关系和人际交往技巧提高客人的满意程度。 7. Conduct inspection tours of the facility.  带领参观者参观设备。 8. Ensure facilities are clean and well-maintained at all times.  确保设备始终整洁且维护良好。 9. Assist subordinates during peak periods and during manpower shortages.  在客满或缺少人手时协助下属。 10. Maintain and promote an atmosphere of tranquility and peace in Spa & Recreation areas at all times. 始终保持水疗及康乐部宁静和谐的氛围。 11. Participate and assist in the preparation of the Annual Department Budget.  参与并协助准备部门年度预算。 12. Ensure that expenses are in line with, or below, the Department's Operational Budget and that costs are strictly controlled.  确保部门开支得当，低于部门运作预算且严格控制成本。 13. Introduce improvements and adjustments to ensure the facility is cost-effective and profitable.  提出改进和调整方案，确保设备成本得当，有利可图。 14. Responsible and accountable for the Profit & Loss of the outlets.  对本部门的利润和损耗负责。 15. Attend sales and promotional events as appropriate and as directed.  适当或有方向地参加销售和促销活动。 16. Entertain regular and potential clients.  招待固定及潜在客户。 17. Maximize sales of in-house facilities, merchandise, and products through effective promotion. 通过有效的促销活动最大限度地销售内部商品及设备。 18. Create and present a marketable facility, merchandise display, and program at all times.  坚持创造和展示所有可销售的设施、商品陈列及促销计划。 19. Liaise with Head Office, Hotel, and Corporate Sales & Marketing Communication departments.  与总部、酒店及市场销售部及公关部保持紧密联系。 20. Ensure all subordinates are punctual for duty in the correct uniform with name tags on at all times.  始终确保下级按时上班，正规穿戴制服并配带铭牌。 21. Ensure all subordinates project a professional image and pleasant disposition to enhance guest experience at all times.  始终确保下级向客人传达专业的形象和友善的气质。 22. Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training, and development through effective counseling.  通过有效的咨询沟通，在下属福利、安全、培训和发展方面采取主动行动，创建高效有益的员工队伍。 23. Ensure that all associates have a complete understanding of Spa, Recreation, and Hotel policies and procedures, rules, and regulations.  确保所有员工对水疗、康乐部及酒店的规章制度、政策和程序有全面的了解。 24. Conduct orientation programs and training courses for new associates and regular refresher courses for existing associates.  为新员工制定入职培训计划和培训课程，并为现有员工提供定期巩固培训。 25. Conduct periodic evaluation of associates' performance and take appropriate corrective measures for improvements.  对员工的工作表现作阶段性评估，并采取适当的调整措施以提高工作表现。 26. Interview new associates in liaison with the Human Resources Department.  面试新员工并与人事部保持沟通。 27. Propose associates’ annual vacation and schedule Public Holidays off-in-lieu during off-peak periods.  在淡季建议员工年假和公共假日安排。 28. Ensure that the facility is adequately staffed during peak periods and at all times.  在旺季及所有时段确保所有设施的人员配置充足。 29. Take appropriate disciplinary action against offenders who repeatedly violate company rules, regulations, and policies.  对于违反酒店规章制度及政策的员工给予适当惩戒措施。 30. Ensure new associates attend the hotel’s orientation program before commencing work.  确保新员工在开始工作前参加酒店的入职培训。 31. Ensure that associates are hired according to the requirements and specifications for the appropriate position.  确保根据职位要求雇佣员工。 32. Regularly update and improve training to reflect current industry standards, trends, and customer expectations.  定期更新培训，使其符合当前行业标准、趋势和客户期望。

中西餐厅领位/中西餐厅服务员 1.To execute all mise-en-place duties andresponsibilities as directed, on time, according to the predetermined standards 依照标准及要求及时有效的进行所有准备性工作 2.To engage in food and beverage servicedelivery as per the predetermined standards and sequence 按照指定的服务标准及流程从事餐前准备 3.To have thorough knowledge of the menu,drinks list and wine list and to be able to respond to guest inquiries. 熟悉菜单、饮料单及酒水单并能够正确的回应客人的需求 4.To ensure that guests expectations aremet or exceeded by providing an efficient, friendly and attentive service 以高效、友好、切实的服务达到并超越客人的期望 5.Collects and delivers laundry accordingto hotel procedure 按酒店程序收集并输送布草 6.Maximizes revenue in the outlet byimplementing upselling procedures 通过实践产品推销技巧实现利润最大化 7.Helps maintain the outlet in top physicalcondition by reporting any engineering defects to supervisors 通过向主管报告一些工程不足使餐厅环境保持在最佳状态 8.Helps maintain standards of cleanlinessby carrying out front and back of house cleaning duties as directed  帮助开展工作区域周围的清洁工作以保持卫生高标准 9.Handles customer complaints if possible,or reports them to supervisors. 处理客人投诉并向主管报告投诉信息 岗位要求 1.More than 1 years working experience inthe same position is preferred. 1年以上同岗位工作经验者优先考虑。 2. familiar with the hotel's customerservice requirements. 熟悉掌握酒店对客服务的要求。 3. professional and responsible, civilizedbehavior. 有事业心和责任感，行为举止文明礼貌。 4.Good interpersonal,communication and organizational skills. 具备良好的人际关系、沟通和组织能力。 5.Excellent communication and etiquetteskills to create great experience at home for our guests. 优秀的沟通能力和礼仪技巧，从而创建宾至如归的体验。

1.Greet guests on arrival at the hotel andconduct check-in and registration procedures. 欢迎客人来到酒店，为客人办理入住手续。 2.Check rooms prior to guest check-in toensure they are clean, properly equipped and in a high standard of maintenance. 在客人办理入住手续之前，要为客人核实房间是否打扫好，同时要确保房间的设施等是否符合酒店高标准。 3.To handle guest complaints, inquiries,and comments, log them and initiate appropriate action and follow up. 解决客人的投诉，回答客人的问题，满足客人的需要，并详细记录下来。对于不能满足的问题，要及时跟进。 4.To ensure that guests expectations aremet or exceeded by providing an efficient, friendly and attentive service. 通过提供高效、友好、及时的服务，达到并超过客人的期望。 5.To update guest profile in the hotelcomputer system (Opera). 及时更新客史信息，并将信息输入OPERA系统。 6.To take and forward messages accuratelyand in a timely manner. 准确、及时礼貌地记录并转达信息。 岗位要求 1.College or above 大专（含）以上学历优先考虑 2.Relevant Experience in international hotelbrand will be preferred 具备国际品牌酒店类似工作1年及以上经验 3.Ability of English communication 具备良好的英文听说读写能力 4.Good Communication skills 良好的谈吐及沟通技巧 5.Pleasantly personality, persistent 性格开朗，具有较强的工作责任心 6.Must be well-presented and professionallygroomed at all times 始终保持良好和专业的形象

1.Prepares duty rosters for the ResortHosts.  Ensure the Reception andSwitchboard are properly manned at all time. 安排员工上班班次，以确保前台和总机任何时候都有员工为客人服务。 2.Able to perform all duties as highlightedin the Job Descriptions and Job Specifications of the Resort Hosts andTelephone Operators. 能够让前台接待和总机话务员履行自己的职责。 3.Co-ordinate group movements, preparationsand maintaining correct billings. 对账调账确保账单的正确。 4.Constant monitoring of the mise-on-place(forms, stationeries etc.), service procedures and associates’ grooming. 工作布置到位（表格，文具等），做好服务程序和员工的培养。 5.Must be visible in the lobby during busyperiods (check-in/out, high occupancy). 在繁忙时段必须在大堂坚守自己的岗位。（抵离时间，高住房率）。 6.Handles and follow through any guestcomplaints, and take corrective measures to avoid repetition. 处理客人投诉，并采取补救措施，以避免重复投诉。 岗位要求 1.College or above. 大专（含）以上学历优先考虑。 2.More than 1year working experience in thesame position is preferred. 1年以上同岗位工作经验优先考虑。 3.Ability of English communication. 具备良好的英文听说读写能力。 4.Good Communication skills. 良好的谈吐及沟通技巧。 5.Pleasantly personality, persistent. 性格开朗，具有较强的工作责任心。 6.Must be well-presented and professionallygroomed at all times. 始终保持良好和专业的形象。

1.Comply with operating procedures andhotel rules and regulations. 遵守操作规程及酒店规章制度。 2. Repair the guest rooms and publicareas according to the plan, and arrange the order according to the damage ofthe guest rooms. 按计划检修客房、公共区域，根据客房损坏情况排出先后次序。 3. Complete comprehensive temporarytasks, such as checking VIP rooms; Supervise the outsourced overhaul of guestroom, restaurant, lobby etc. 完成综合性临时任务，如检查VIP房；监督客房、餐厅、大堂等外包大修工作。 4. Complete minor repair work proposedby guests and other work arranged by maintenance supervisor. 完成宾客提出的小修工作及维修主管安排的其它工作。 5. Provide the status quo of guest roomfacilities and public areas, and propose remedial suggestions. 提供客房设施现状、公共区域现状，提出补救意见。 岗位要求 1. More than 1 year working experience inthe same position. 1年以上同岗位工作经验。 2. familiar with the hotel's customerservice requirements. 熟悉掌握酒店对客服务的要求。 3. with strong practical operation ability. 具有较强的实际操作能力。 4. professional and responsible, civilizedbehavior. 有事业心和责任感，行为举止文明礼貌。

1·Conducts routineproperty inspections as directed to determine maintenance requirements orupgrades and improvements to the property and its assets. 进行设备设施的日常检查, 决定对资产的维修需求升级和提高。 2·Handles specificjob requests as directed in an efficient and timely manner. 用有效和及时的方式, 有引导地处理具体的工作要求。 3·Participates inpreventative maintenance procedures as directed. 有引导地参与预防性维护程序。 4·Co-ordinates withDepartment Heads regarding specific maintenance activities. 和部门领导协调关于具体的维修事宜。 5·Ensures that theplant room, work shop and related areas, and tools and equipment are kept in aclean and tidy manner. 确保设备房, 工作间及相关区域, 工具和设备保持清洁整齐。 6·Co-ordinates withfellow duty engineers regarding engineering work in progress. 和值班工程师协调关于工程进展。 7·Attends meetingsand training as required by supervisors. 根据主管的要求出席会议和参加培训。 岗位要求 1. More than 1 year working experience inthe same position. 1年以上同岗位工作经验。 2. familiar with the hotel's customerservice requirements. 熟悉掌握酒店对客服务的要求。 3. with strong practical operation ability. 具有较强的实际操作能力。 4. professional and responsible, civilizedbehavior. 有事业心和责任感，行为举止文明礼貌。

1·Conducts routine property inspections as directed to determine maintenance requirements or upgrades and improvements to the property and its assets. 进行设备设施的日常检查, 决定对资产的维修需求升级和提高。 2·Responsible for ensuring that all rules and regulations regarding safe working practices are complied with. 负责确保安全操作的规章制度落到实处。 3·Handles specific job requests as directed in an efficient and timely manner. 用有效和及时的方式, 有引导地处理具体的工作要求。 4·Participates in preventative maintenance procedures as directed. 有引导地参与预防性维护程序。 5·Assigns specific tasks and job requests to subordinate staff and supervises their day to day activity. 委派具体的任务和工作要求给下属员工, 并监督他们每天的行动。 6·Co-ordinates with Department Heads regarding specific maintenance activities. 和部门领导协调关于具体的维修事宜。 7·Report unusual or special incidents to duty engineer, chief engineer for action and follow up. 向值班工程师、总工程师汇报异常的或特别的事件, 以便其行动和跟进。 8·Assists in the maintenance of efficient administration preparing and submitting reports on time as directed. 协助有效的维修管理, 准时准备并递交报告。 9·Checks and maintains the electronic systems to ensure they are functioning properly. 检查并保持酒店的弱电系统. 以确保其运行良好。 10·Ensures that the plant room, work shop and related areas, and tools and equipment are kept in a clean and tidy manner. 确保设备房, 工作间及相关区域, 工具和设备保持清洁整齐。 11·Liaise with chief engineer to order specific spare parts or equipment essentials to carry out effective maintenance. 和总工程师联系定购具体备件或设备必需品, 以执行有效的维修。 岗位要求 1·Min 2 years’ experience in hotel engineering operation in similar capacity, preferably with international hotel chain. 至少2年酒店相关运作经验，最好具有国际连锁酒店工作经验。 2·Holder of engineering related certificate. 持有工程相关的证书（如高低压电工证/特种设备操作等)。 3·Sound judgment, and strong decision-making, problem-solving and follow up skills. 合理的判断力，决策力，问题的解决和跟进技巧。 4·Excellent guest service skills Ability to respond to and handle difficult or stressful situations with tact and diplomacy. 出色的对客服务技能机智灵活处理工作中遇到的难题和压力。

1.Conducts routineproperty inspections as directed to determine maintenance requirements orupgrades and improvements to the property and its assets. 进行设备设施的日常检查, 决定对资产的维修需求升级和提高。 2.Responsible forensuring that all rules and regulations regarding safe working practices arecomplied with. 负责确保安全操作的规章制度落到实处。 3.Handles specificjob requests as directed in an efficient and timely manner. 用有效和及时的方式, 有引导地处理具体的工作要求。 4.Participates inpreventative maintenance procedures as directed. 有引导地参与预防性维护程序。 5.Assigns specifictasks and job requests to subordinate associates  and supervises their day to dayactivity. 委派具体的任务和工作要求给下属员工, 并监督他们每天的行动。 6.Co-ordinates withDepartment Heads regarding specific maintenance activities. 和部门领导协调关于具体的维修事宜。 7.Report unusual orspecial incidents to duty engineer, chief engineer for action and follow up. 向值班工程师、总工程师汇报异常的或特别的事件, 以便其行动和跟进。 8.Assists in themaintenance of efficient administration preparing and submitting reports ontime as directed. 协助有效的维修管理, 准时准备并递交报告。 9.Checks andmaintains the electronic systems to ensure they are functioning properly. 检查并保持酒店的弱电系统. 以确保其运行良好。 10.Ensures that theplant room, work shop and related areas, and tools and equipment are kept in aclean and tidy manner. 确保设备房, 工作间及相关区域, 工具和设备保持清洁整齐。 11.Liaise withchief engineer to order specific spare parts or equipment essentials to carryout effective maintenance. 和总工程师联系定购具体备件或设备必需品, 以执行有效的维修。 岗位要求 1.Min 2 years’ experiencein hotel engineering operation in similar capacity, preferably withinternational hotel chain. 至少2年酒店相关运做经验，最好具有国际连锁酒店工作经验。 2.Holder ofengineering related certificate. 持有工程相关的证书（如高低压电工证/特种设备操作等)。 3.Sound judgment,and strong decision-making, problem-solving and follow up skills. 合理的判断力，决策力，问题的解决和跟进技巧。 4.Excellent guestservice skills Ability to respond to and handle difficult or stressfulsituations with tact and diplomacy. 出色的对客服务技能机智灵活处理工作中遇到的难题和压力。

1.Handles all reservation correspondence and inquiries quickly, efficiently and accurately. 准确、快速、有效地处理所有预定要求。 2.Ensures that all reservation details are accurately entered into the computer in a timely manner. 确保所有预定信息能及时、准确地录入系统。 3.Monitors hotel room inventory and maximizing yield. 监控房态情况，使入住率最大化。 4.Monitors hotel overbooking status ensuring it remains within the predetermined levels. 查看超额的定房情况，确保在规定的范围之内。 5.Maintains trace and filing systems for all reservations. 定期存档预定信息，维护预定系统。 6.Maximizes the room revenue of the hotel by selling all hotel products and services. 通过销售酒店的产品及服务，使住房受益最大化。 7.Assists in the production of reservation reports as directed. 协助上级做相关的统计报表。 岗位要求 1.Good Communication Skill 具备良好的沟通表达能力 2.Good telephone manner 具备良好的电话礼仪 3.Relevant experience in international hospitality brand will be preferred 具有相关国际品牌酒店工作经验更佳

1. To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety. 2. To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel. 3. To check all the guest rooms, VIP in-house, VIP arrival and long staying guests. 1. 对饭店的规章制度、卫生、健康安全有明确的了解； 2. 管理客房服务员并检查客房及服务区域的卫生，注意从饭店的全局出发并根据要求建立国际化的卫生标准； 3. 检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生；

岗位职责 1、审计每日收入数据，支持报告和凭证、确保每日及每月收入和付款及时调节、确保所有收入被记录和报告、确保所有礼券或免费券根据政策得到控制、审查所有宴请账单及高职用餐，以确保所有被授权和签署并有合理的解释、检查免费房被合理批准、审计电话自动挂账报告以确保所有电话收入已被挂账、审计宽带链接报告以确保所有因特网收入被挂账、确保相关前台人员和零售点报告被打印，审计并按日期存档、核对挂入每日报告中的交易，包括但不限于信用卡，城市分类帐，员工折扣，支出，折扣及减免，杂费，作废，停车场收入及房间安全钥匙、准备折扣和减免汇总表及减免凭证、在电子信用卡机和销售点系统之间每日调节信用卡收入、协助准备准备每日收入报告给财务总监、确保所有特许/租赁收入被调节，并被正确记录、审计每日总出纳员的报告、检查房价差异报告以确保所有价格变动，升级等被合理批准、检查并确保每天两次打印房间差异报告，任何不合理差异需及时报告、在相关报告中记录收银员现金多余/不足，并同零售点经理或前台经理跟进相关事宜、与相关部门跟进一切差异，未完成的工作或丢失的信息、确保所有支出凭证拥有合理批准，签名和支持、与营收/预订团队跟进，以确保任何放弃预订的项目被查阅并收费、审计每日餐饮报告并核对在总出纳员报告中出纳员的交款额、确保所有餐厅和酒吧的账单被正确记账、确保所有宴会收入被记入、在电脑系统出现故障全面熟悉酒店手工操作紧急计划，以确保所有手工处理程序遵照执行。 2、维护足够的最新的文档、进行每月备用金的盘点、进行前台保险箱的审计、及时并有效地处理所有要求和询问、收入审计主管分配的其他工作、灵活的工作时间,特别是在月末、执行一切额外的工作,以确保酒店职能顺利运作. 岗位要求 1、始终使自己的工作以顾客为核心,积极主动及时地对待顾客的需要和要求、承担个人责任并主动解决问题,清楚地与客户和同事沟通,以取得积极影响、自我激励和承诺,主动承担所有工作并抓住机会学习新的技能或知识,从而提高个人业绩。 2、对改变的要求能够灵活,快速并积极响应,包括要求的任何任务、通过展示对同事的合作和支持,以团队目标为追求,保持以团队为重点、提供意见和建议,以提高酒店的运营/环境程序。 3、积极推销酒店的服务和设施给客人和酒店的供应商。 4、执行所有义务和责任以确保工作中自身和他人安全。 5、通过积极的态度提供礼貌和无障碍服务给客人和下属员工,始终保持愉快的工作环境