请在简历上附上近照，我们会自动拒绝所有不带照片的简历，并请提供英文简历至邮箱helen.liao@gardenhotel.com，谢谢。 Please be aware that we will automatically reject all resumes without photos, and please send your English CV to kaka.zhang@gardenhotel.com. Thank you. 【任职条件】 1、 本科学历，具有4年以上酒店销售工作经验或物业销售经验； 2、 工作条理性好、效率高； 3、 具备热情主动的工作态度和团结协作精神，掌握良好的社交礼仪和沟通技巧； 4、 熟练使用各种办公自动化设备，英语听说读写熟练。 【工作职责】 1、 根据酒店的工作要求，结合部门的经营策略，制定工作计划和营销方案，并定期进行工作总结。  2、 落实部门的工作计划与制度实施，维持部门的日常运作，检查下属的工作情况，及时发现问题，解决问题。 3、负责酒店写字楼、公寓和商铺的租赁销售，做好客户档案登记和联系，发展潜在新客户。 4、 随时协调物业销售部和市场营销部其他分部以及酒店其他部门之间的的工作，代表部门参加各种工作沟通会议。 5、 随时协助销售部整体工作。为完成部门预算，酒店规划目标，配合部门总监的销售策略，协助同事理解及共同完成指标。 6、 完成上司分配的其他工作任务。 另有租赁销售提成。

1.执行安保部经理指令，协助做好酒店安全工作。 2.督导、检查下属的工作表现、操作规范及劳动纪律。 3.处理日常工作中突发事件，处理一般性的宾客投诉。 4.协助部门经理调查处理店内发生的各类案件、事故，确保酒店安全。 5.熟悉酒店各类安全设施、消防设施的使用，并做好维护和保养工作，使之始终处于正常运转状态。 6.遵照部门经理的工作安排，做好酒店员工安全培训的组织、实施，以提高员工队伍的素质、工作态度、业务能力及安全意识。 7.熟悉和掌握酒店内部治安情况，了解和掌握社会治安现状及其对酒店的影响，布置酒店安全警卫工作，防患于未然。 8.配合消防主管展开一系列消防维护工作。 9.调查店内一般事故、一般治安事件和内部员工违纪。 10.做好内保资料的归档工作，编写月报。 11.完成部门经理交办的其他工作。

【岗位职责】 1、确保自己的仪容仪表符合酒店要求。 2、熟练掌握洲际集团各项对客服务标准及要求。 3、熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 4、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 5、熟练掌握前台各项专业业务和技能，做好对客服务工作。 6、熟练掌握店内外信息，提供准确的问讯服务。 7、负责为下榻酒店的宾客办理入住登记及离店手续。 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、良好的沟通能力，服务意识强。 2、性格开朗、头脑灵活、工作踏实，具有较强的责任心和团队合作精神。 3、良好的计算机操作能力，熟悉前台管理系统优先。 4、熟悉前台各项工作程序和规范。 5、相貌端正，身体健康。 6、身高要求：男1.72m以上，女1.62m以上

【岗位职责】 1、 保持餐厅清新、整洁、优雅状态，为宾客提供热情、礼貌、周到的餐饮服务。 2、 迎接宾客，引导宾客到预订台位或宾客满意的台位。 3、 随时注意听取宾客的意见，及时向上级反映。 4、熟悉洲际集团自助早餐服务标准。 5、熟悉洲际集团食品卫生安全管理相关要求。 6、做好会议室服务工作。 【岗位要求】 1、具有良好的表达能力和沟通能力。 2、有熟练的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题。 3、掌握餐厅服务流程。 4、工作主动、热情、认真，责任心强。 5、身体健康，仪表端庄。

·         通过信息技术的影响，培训和运作，保护和使酒店利益最大化； ·         通过采购和对维护服务合同的协商最大限度的减少成本； ·         寻找机会增加收入； ·         确保任一系统用户权限开通前已被授权，每月审核用户使用报告，确保已被正确使用； ·         负责及时准备和提交所有信息技术预算； ·         根据已同意的计划，负责管理和控制所有信息技术费用； ·         尽可能按照既定的标准，提供最好的信息技术服务； ·         按希尔顿国际最低定义标准，执行和开发网络服务； ·         按照定义标准，最低风险地解决客人的信息技术疑问，提高宾客满意度； ·         向客人和业务服务交流和维持品牌标准； ·         不断提升品牌和鼓励使用信息技术供应商的品牌并评估其执行情况； ·         确定和保证所有酒店数据有所有权，确保数据被及时备份； ·         按要求向其他希尔顿酒店提供信息技术支持，与其他酒店进行信息技术交叉培训； ·         确保酒店数据的安全性与申明的标准和最好的实践一致； ·         进入控制与陈述的标准和最好的实践一致，确保机房进出登记和安全； ·         定期完成灾难恢复演练，使得各运营部门熟悉手工记账程序； ·         完成和交流正常的信息技术自我评估； ·         在区域信息技术副总经理同意的范围内，寻找，评估和执行本地方案； ·         管理本地项目执行情况； ·         沟通状态，风险，酒店管理和区域信息技术管理； 坚持酒店安全制度、紧急情况处理规定和程序

SCOPE 岗位概述 The overall scope of this role is to support the Cost Controller to audit and analysis the hoteloperational activities and provide accurate reports and recommendations.  协助成本控制经理审核和分析酒店的经营活动,并提供准确的报告和建议. OVERALL OBJECTIVES 整体目标 The job of Cost Control Supervisor is executed satisfactorily when:  在以下情况下,成本主管理的工作得以圆满完成:  Cost reports are created and distributed monthly.  每月编制成本报告并分发。  Random spot checks are performed and documented.  进行随机抽查并记录。 Stocks in storeroom and outlets are on par with demand period.  库房和销售点的库存与需求期持平。 MAIN RESPONSIBILITIES 主要职责 Responsible for following and understanding all Kempinski Policies & Procedures.  遵守和理解所有凯宾斯基的政策和程序  Responsible for behaving in a professional and harmonious manner and following theKempinski code of conduct.  以专业与和谐的方式行事,遵守凯宾斯基的行为准则  Responsible for performing spot checks of the receiving of goods and verifying accuracyof deliveries.  负责对收货进行抽查并验证交货的准确性  Responsible for performing spot checks in the culinary area and verifying yielding andwastage.对烹饪区域进行抽查并验证产出和浪费 Responsible for verifying that food recipes are accurate and have updated cost prices, aswell as compliance during preparation.  验证食品配方的准确性,更新成本价格及准备过程中的合规性  Responsible for performing spot checks in Housekeeping, Laundry and Stewarding areasand verifying use of materials in regards to dosage and proper use.  对客房部、洗衣房和管事部进行抽查,核实物料的用量和正确使用  Responsible for performing spot checks in the bars and verifying recipes and portionstandards are followed.对酒吧进行抽查,确保遵守配方和分量标准 Responsible for randomly auditing the market list and use of seasonal items.  随机审核市场清单和季节性物品的使用Responsible for performing audits to ensure that inventory movements are recordedcorrectly.  负责审计,确保库存移动记录正确 Responsible for documenting and filing all findings and recommendation.  负责记录和存档所有的发现和建议  Responsible for performing random inventories and verifying accuracy versus theperpetual inventory as well as that the stock levels are on par with current needs.  随机检查库存与永续库存的准确性及库存水平与当前需求持平 Responsible for creating and distributing monthly cost reports.  完成和分发成本月度报告 Responsible for performing any additional duties assigned by Management and assistingin other areas of Accounting as needed. 完成管理层分配的其他任务,并在需要时协助其他会计领域的工作

SCOPE岗位概述 Do a good job in daily maintenance work andaccurately record, timely report the problems found in the work to the boss,and assist the engineer on duty to complete the repair report or designated work. 做好日常维修工作并准确记录、及时向上司汇报工作中发现的问题，协助值班工程师完成报修或指定工作。 Overall Objectives 整体目标 The incumbent in this position is responsible for keeping equipment ingood repair by providing day to day maintenance of the hotel under thedirection of the Engineering Management. Proficient in hotel furniture anddecoration repair, maintenance technology and related knowledge. 在工程管理部门的指导下，通过提供酒店的日常维护与保养，使设备处于良好的状态。熟练掌握酒店的家具和装饰等维修、保养工艺及相关知识。 Main responsibilities 主要职责 Do a good job in daily maintenance work andaccurately record and report the problems found in the work to supervisor in atimely manner. 做好日常维修工作并准确记录、及时向上司汇报工作中发现的问题。 Assist the engineer on duty to complete the repairreport or designated work; 协助值班工程师完成报修或指定工作； Strictly implement the department's safetyproduction, safety operation procedures and other related procedures 严格执行部门的安全生产、安全操作规程等相关程序。 Keep grooming match with standard. 根据饭店及品牌标准保持个人仪容仪表。 Conduct health regulation, safety policy. 执行健康及安全法规、政策及程序。 Settle danger situation and inform potentialdanger. 采取行动排除危险情况，并及时通知危险隐患。 Carryout all the process of safety emergency. 执行酒店安全紧急情况政策及程序。 Ensureheart of house clean, safe and hygiene. 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 Keepanalysis, evaluate, improve self-behaviour. 不断分析、评估、改进个人工作表现。 Complywith code of conduct. 遵守道德行为规范。 Complywith Staff Handbook and related policies. 遵守《员工手册》的相关规定。 Completethe temporary job assigned by the reporting leader. 完成上级安排的临时性工作。

The Restaurant Manager will be responsible for managing and training the Paulaner team to ensure outstanding guest experiences. This includes fostering excellent communication with guests, the service and kitchen teams, developing promotions, building a guest database to boost sales, and efficiently managing resources to drive profitability. Leading the team in this high-volume and well-regarded restaurant requires strong leadership skills. 餐厅经理将负责管理和培训普拉那团队，以确保卓越的宾客体验。这包括与宾客、服务团队和厨房团队建立良好的沟通，制定促销活动，建立宾客数据库以提升销售额，以及高效管理资源以提升盈利能力。在这家客流量大、口碑佳的餐厅领导团队需要卓越的领导才能。 OVERALL OBJECTIVES 总体目标 The job of Paulaner Brauhaus Manager is executed satisfactorily when: 普拉那啤酒坊经理的工作范畴应确保完成以下职责： ·     All rules & regulations are strictly adhered within the hotel includinghotel’s policy on fire and safety as well as hygiene regulations including HACCP.  严格执行酒店内部所有规章制度和法规，包括酒店消防和安全政策，以及卫生法规，包括《危害分析及关键点控制管理体系》。 ·     The sales are driven to Paulaner Brauhaus full potential and that budget is adhered to. 根据预算，创造普拉那啤酒坊的销售潜力最大化。 ·     A High quality of product and service is never compromised in the PaulanerBrauhaus operations. 在普拉那啤酒坊运营期间，同样应为客户提供高品质的产品和服务。 ·     Paulaner Brauhaus is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times. 发扬普拉那啤酒坊主人翁意识的工作表现，寻找机会，创造企业业务生产最大化。 ·     Innovation and new ideas are fostered, implemented and communicated to the Head of Department. 注重培养创新和新理念，并及时与餐饮部管理者进行沟通。 ·     The growth of internal talent within Paulaner Brauhaus is successfully implemented. 确保普拉那啤酒坊内部人才持续增长并顺利实施。 At Kempinski,Talent Development is a management responsibility and consequently an integral and important part of daily activities. 在凯宾斯基，人才发展是管理层的责任，同时也是日常工作中不可或缺的重要组成部分。 The Restaurant Manager is responsible of the following Talent Development tasks for their outlet: 餐厅经理负责开展本部门的人才发展计划： Support and implement new Talent Development initiatives. 支持并实施新的人才发展计划。 Identify internal and external talents* that match Kempinski’s DNA values. 发掘部门内部和外部符合凯宾斯基DNA价值的人才。 Support career development by training and assigning multi-tasking. 通过培训和任务分配，支持职业发展。 Grow talent in order to present candidates in quarterly Talent Transfer Calls. 发展人才，参与季度人才发展电话会议。 Give constant feedback to all employees of Paulaner Restaurant. 不断为普拉纳餐厅员工提供反馈意见。 Conduct yearly performance appraisals and TTTT’s for all employee of Paulaner Brauhaus (unless Head of Department is able to do it), providing feedback on their job performance. 对普拉那啤酒坊员工进行年度绩效评估和一对一对话.（除部门负责人无法完成此项任务），对他们的工作绩效表现提出反馈意见。 MAIN RESPONSIBILITIES主要职责 Responsible to Head of Department/ Assistant Head of Department. 下属餐饮部管理人员及餐饮部副经理。 Responsible for Paulaner Brauhaus Assistant Restaurant / Brewmaster / Brewer / Restaurant Supervisor, Restaurant Captain / Waiter & Waitress, Restaurant Cashier / Vocational School Trainee. 负责管理普拉那啤酒坊副经理，酿酒师，酿酒保，餐厅主管，餐厅领班，餐厅服务员（男）/服务员（女），餐厅收款员，及在校实习生。 Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 遵守饭店仪容仪表标准，守时，穿着职业装，维护个人形象和卫生标准，在任何时刻，为员工树立榜样。 Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example. 运营期间为客人提供专业，礼貌的服务，确保所有员工根据标准为客人提供服务。 Ensure that the place of work and surrounding area is kept clean and organised at all times. 定期进行组织安排工作，确保工作区域和周边地区场所保持清洁。 Execute and demand the team to execute the highest level of service and set-up standards at all times. 服务高标准化，确保员工在服务期间提供高标准的服务。 Be knowledgeable of all services and products offered by the hotel. 了解酒店所提供的产品及所有服务标准。 Understand thoroughly the concept of Paulaner Brauhaus and train all employees of the outlet in regards to the concept. 了解普拉那啤酒坊运营内容，根据部门运营内容为全体部门员工进行培训。 Set an example in terms of service, products and guidance of the team that reflects the concept. 树立服务标准，产品，并体现团队的指导方向。 Actively participate in menu design in cooperation with the Paulaner Brauhaus Head Chef and F&B Management Team. 与厨师团队及餐饮部管理层一起，共同完成普拉那啤酒坊菜单的设计制定工作。 Cooperate with Head Chef to organize tastings of daily dishes and new menus. 与厨师团队合作，组织安排每日推荐菜品和新菜单的品尝。 Know Paulaner Brauhaus scene and gastronomic character of the destination and be recognized in the market. 了解普拉那啤酒坊情况，运营目标和美食特色，制定市场定位及目标。 Perform up selling for all items offered by Dragon Palace Restaurant assigned as well as offering alternatives. 对普拉那啤酒坊所出售的产品和替代产品做好推销工作。 Be knowledgeable to operate the existing Opera, LANDA, MICROS system based on the trained responsibility level as assigned in the department. 能够熟练操作Opera, LANDA, Micros等系统，并为本部门的指定负责人做好培训工作。 Produce reports and analysis of Paulaner Brauhaus and present report in the monthly performance meeting. 准备普拉那啤酒坊报告和总结，并参加月度表现分析会议。 Lead Paulaner Brauhaus efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit. 带领普拉那啤酒坊全体员工有效做好控制成本和支出工作，不断推出高品质服务，创造收入和利润的最高峰。 Assist F&B Department in preparation of Paulaner Brauhaus’s budget. 协助餐饮部做好普拉那啤酒坊预算的准备工作。 Conduct monthly inventory of operating supplies and equipment together with the stewarding department. 与管事部共同进行月度运营物品的盘点工作。 Obtain an account for the correct settlement of all sales and be overall responsible for Paulaner Brauhaus floats when and as required. 获取普拉那啤酒坊所有出售产品的正确销售额，如有需求，对餐厅尚未关闭的账单负全责。 ·        Implement a flexible work schedule based on business patterns. 基于服务模式的灵活性，灵活安排员工工作时间表。 Establish a pool of qualified and trained full and part time employees in conjunction with the hotel’s People Services Department. 与人力资源部一起，共同创建符合标准和训练有素的全职和兼职员工。 Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food & Beverage departments. 确保兼职员工的最大化利用率，并与其它餐饮部分部门密切合作，通过灵活的合作安排工作，有效控制工资。 Monitor operating supplies, equipment and reduce spoilage and wastage successfully. 监控运营物品，设备；有效减少破损和浪费现象。 Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served. 组织每日班前会议，会议内容包括准备工作，客户资料信息，服务和菜单服务。 Report incidents that require disciplinary actions immediately to the Head of Department. 如遇紧急情况发生，立即向餐饮部管理人员报告，采取纪律行动。 Prepare and review outlet’s operations manual updates annually in accordance with the Assistant Head of Department. 每年根据运营状况，与餐饮部副经理共同准备并更新所有部门的运营手册。 Constantly improve the product quality by sourcing the best available products. 通过采购优质的产品，不断改善并提高产品质量。 Support activities and cooperation with the suppliers. 支持并积极与供应商合作。 Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). 通过与客人进行交流，监控并不断提高服务质量和客户满意度。 Undertake reasonable tasks and secondary duties as appointed by the Head of Department. 根据部门管理者分配的任务，承担合理工作任务和附加职责。 Respond to any changes in Dragon Palace Restaurant as dictated by the hotel management. 响应饭店管理层针对餐饮部普拉那啤酒坊发展做出的变化。 Handle guest enquirers and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest. 礼貌并高效率地处理客户需求和投诉，及时向餐饮部管理者报告，确保与客户做好跟进和沟通工作。 Ensure that the opening and closing procedures established for the Paulaner Brauhaus are followed. 创建关餐和开餐流程，确保普拉那啤酒坊全体员工严格执行。 Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically. 落实政策，实现多任务处理原则，并对下属进行定期检。 Plans and supervises the day-to-day operations of the restaurant to ensure compliance with all policies, procedures, standards and aiming at satisfying and exceeding the clients’ expectations. 计划和管理餐厅每日运营，确保按照标准，程序为客人提供舒适满意的服务，已达到客人所期待的服务标准。 Establishes and reviews the standards of performance, in line with the operating concept of the restaurant, which contribute to an attentive and distinctive experience that leaves our clients inspired. 创建和回顾服务标准，与餐厅运营需求保持一致，为客户建立体贴独特的服务体验。 Identification the training needs, assist in the development of a training plan and implementation of the training activities and follow up to ensure compliance and their effectiveness. At times, conducts training. 确定培训需求，制定培训计划。安排培训活动并跟进培训的实施，确保有效培训。与此同时，引导培训得以实施。 Inspects the dining room area, to ensure that the physical facilities and equipment’s are well kept and that coordinating the cleaning and maintenance and arranging for repairs and other services such as linen laundering adhere to, all health and safety regulations, plants servicing, etc. 检查就餐区域，硬件设施设备完善，符合环保标准，安全政策，做好长期清洁和维护保养工作以及其它相关服务工作，如布草洗涤，植物维护服务等。 Maintains high visibility during meal service in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction. 在餐厅营业期间，拜访餐厅客人就餐情况确保餐厅运转正常，创建良好公共关系，采取正确行动解决客人投诉以确保客人用餐满意。 Coordinates the service activities with the kitchen in order to achieve a timely delivery of food whilst ensuring effective communication. 在服务活动中与厨房合作，确保高效率完成客人的食品订单。 Forecasts covers and revenues and then schedules staff accordingly covering outlet opening hours, whilst controlling labor costs and minimizing overtime payment. 对餐厅客源及收入进行预算，根据部门营业时间合理安排员工班次，控制人力成本，降低加班成本。 Manages and controls stock from the beverage / bar operation effectively ensuring pars are respected. 有效的管理和控制酒吧库存量，确保所有酒吧酒水在保质期内。 Anticipates and maintains all materials and supplies ensuring their availability. Controls usage of all food items and appropriate usage of equipment’s, tools and service equipment’s ensuring all equipment’s is used in a correct and safe manner. 按时订购和维护餐厅所有物品和物资，防止缺货短货现象发生。良好控制所有食品和器皿，工具和服务用品，确保所有用具和器皿使用安全。 Monitors operating expenses to ensure the cost of sale is in line with the annual budget. 管理运营费用，确保运营成本在年预算之内。 Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that they are able to anticipate and answer clients’ requests and questions. 严格履行所有紧急政策，饭店推销，食品知识，重要客人入住，未来活动和会议传达，确保员工能正确和准确地回答客人提出的问题。 Accomplishes a set of administrative duties such as attending meeting, writing reports, maintaining a logbook and other specific duties related to the job function. 完成日常行政工作，例如参加会议，提交报告，提交餐厅日志和其它与相关的日常工作。

SCOPE 范围 The overall scope of the job include serving food and beverages to guests, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. 总体工作范围包括为宾客提供餐饮服务，提供符合酒店标准和凯宾斯基 DNA 价值观的礼貌、专业、高效和灵活的服务，以鼓励销售并最大限度地增加宾客收入满意。 OVERALL OBJECTIVES 总体目标 The job of Waiter / Waitress is executed satisfactorily when: 服务员的工作范畴应确保完成以下职责： ·        All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP. 严格执行酒店内部所有规章制度和法规，包括酒店消防和安全政策，以及卫生法规，包括《危害分析及关键点控制管理体系》。 ·        The service team is well managed, having delegated the appropriate tasks to the team members. 对整体服务团队成员进行有效管理，并委派相应任务给团队成员。 ·        The sales are driven to the full potential and that budget is adhered to. 根据预算，创造销售潜力最大化。 ·        A High quality of product and service is maintained in the outlet. 始终保持服务产品的高质量和高品质。 MAIN RESPONSIBILITIES 主要职责 Responsible to Supervisor / Captain, Assistant Manager and Restaurant Manager. 下属主管, 领班， 餐厅副经理及餐厅经理。 Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and name tag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 守时，穿着正确的工服，确保工服干净，熨烫平整，包括工鞋（闪亮发光），任何当班时间佩戴名牌，根据凯宾斯基饭店仪容仪表标准，维护个人整体形象，确保个人保持良好的卫生标准。 A courteous, professional and efficient service is provided at all times. 任何时间，为客人提供礼貌，专业且高效率的服务标准。 All duties and tasks are performed as per the tasks required. 根据工作职责需求，完成所有相关工作任务与职责。 Be knowledgeable of all services and products offered. 熟练掌握要求的服务标准和产品知识。 Monitor operating supplies, equipment and reduce spoilage and wastage successfully. 监控下属的运营物品，设备；有效减少破损和浪费现象。 Ensure that the restaurant closing and opening procedures are carefully implemented. 确保认真执行餐厅关餐和开餐流程。 Report guest complaints immediately to Supervisor and Captain, ensuring follow up is performed with the guest. 向主管及领班时上报客人投诉，确保跟进客户处理意见。 Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. 了解并严格按照酒店管理手册和酒店消防安全政策，卫生标准和健康法规执行。 Maintain a good rapport and work relation with staff in the assigned department and within the hotel. 与本部门同事和酒店其他部门同事保持良好关心。 Attend and contribute to all staff meetings, departmental training and hotel initiated training scheduled. 定期参加全体员工会议，部门培训和酒店培训。 Undertake reasonable tasks and secondary duties as assigned by the Supervisor and Captain. 根据主管及领班分配的任务，承担合理工作任务和附加职责。 Assist in carrying out scheduled inventories of products and operating equipment. 协助做好物品及运营设备的盘点工作。 Perform any other assigned reasonable duties and responsibilities as assigned. 执行合理工作安排并承担责任与义务。 Projecting at all times a positive and motivated attitude and exercise self-control. 保持积极上进的心态，并锻炼自我的控制能力。 Fully understand the concept and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team. 充分理解服务项目，并能够知道团队所提供食品和酒水，以及服务。 Participate in restaurant daily preshift meeting and share customer information with employees. 参加部门班前会议，与员工共同分享客户资料信息。 Welcomes the clients upon their arrival in a friendly and caring manner according to the Kempinski standards. If appropriate, offers to take care of client’s coat and hangs them in cloakroom. 依据凯宾斯基饭店的标准当客人到达餐厅时欢迎客人的到来，态度友善。 Escorts clients to a table, balancing the customer flow among the service sections, taking into account requests for a particular table or section, depending on availability. 根据餐厅客人就餐情况，合理安排客人就坐，并确认可供客人就餐的桌位。 Provides menus to the clients once seated and lets them know a waiter will soon be helping them. Informs waiter on arrival of new clients in their section and verifies that the waiter has acknowledged the clients. 当客人就坐后为客人提供餐单，并告知客人服务员马上就来为您服务。告知当区服务员就坐客人桌位，开始为客人服务。 Answers phone calls from the Host / Hostess desk according to the Kempinski standards. 根据凯宾斯基饭店服务标准，在领位台负责接听电话。 Answers all client questions / requests in a friendly and caring manner, takes appropriate actions or if needed, refers the matters to the relevant persons to handle. It may be providing information taking a reservation handling a complaint etc. 在接听电话时，友善并热情地回答客人提出的问题，如果需要做出相应的抉择，或安排相关人员解决客人需求。接听预定和投诉也是领位的工作之一。 Keeps abreast of items on outlet menu, special promotions and hotel product knowledge. 确保为客人提供最新的餐饮信息，新品推出，每日特选和其它相关信息。 Assists with the duties of waiters as needed such as taking the beverage order, serving a food or beverage item, resetting a table, replacing chairs, in order to maintain service effectiveness and efficiency. 如有需要，协助服务员的工作，例如为客人点酒水，服务酒水和食品，摆台，整理桌椅以确保为客人提供便捷有效的服务。 Verifies that all menus are in good condition, clean and tidy, if not, takes appropriate actions. Maintains the neatness of his/her working area at all time. 确保所有的菜单干净，整洁无破损，如有破损的情况立即订购或维修。保持工作区域的干净整洁。 Collects business cards and guest comments cards. Keeps record of clients’ needs to ensure they are met during their next visit. 收集客人的名牌和客户信息。详细记录客人信息，确保客人再次光临时的服务符合客人标准。 Greets guest at the table promptly after their arrival and informs them of specials and promotional menu, makes suggestions and answers questions regarding food, beverages and service. 在客人到达餐厅落座之后，向客人问好，并向客人热情地推荐当日的特色菜品和推荐菜品，做好推销工作并回答客人关于食品及酒水所提出的问题，做好对客服务工作。 Takes food and beverage orders from guests (either written or memorized) and relays the order to kitchen staff and bartender as appropriate. 为客人点酒水（记录在点菜单上），并及时把点菜单送至厨房员工和酒吧员工进行准备。 To conscientiously implement energy conservation, emission reduction, and green environmental protection projects, employees should proactively and politely remind guests to order in appropriate amounts and reduce waste in accordance with the standards and consumption concepts of the CD-ROM Action. 认真贯彻与执行节能减排，绿色环保工程，员工应该根据光盘行动的标准及消费理念，主动并礼貌地提醒客人适量点餐，减少浪费。 Processes guests’ orders in a timely manner whilst verifying that all items are prepared according to guests’ requests and standards, offering a friendly and caring service at all time. 确保客人的点单及时有效的送至相关人员进行制作，并确认所有的菜品及酒水按照客人的要求为客人做好准备。随时随刻为客人提供友善的服务。 Keeps a discreet eye on the guests to ensure they are satisfied with the food and service, anticipates and responds to any additional requests and to determine when the course/meal has been completed. 时刻关注客人的需求，保持与客人的眼神交流。确保客人在用餐过程中，对我们的食品和服务满意，预测和回应客人所提出的其它问题并作出决定。 Presents the check to the guests according to the outlet standards. Upon acceptance of payment, refers checks and closed check, credit card slip or change to the guests, as appropriate. 根据餐厅标准为客人提供账单，在客人支付账单之后，为客人结账（信用卡，现金或房帐）。 Sets up tables for each course according to the outlet standards. During the meal, after each course, removes dirty dishes and silverware from table and changes ashtray upon needs. After the meal, cleans and resets the table. 根据餐厅标准，为客人每一道菜品摆放餐具。在客人用餐期间，每一道菜品用完之后，从客人桌上为客人撤下脏盘子和其它器皿。如有需要，为客人及时更换烟灰缸。在客人用餐完毕之后，清理餐桌并重新摆台。 During lower occupancy of the outlet, assists with stocking the workstations, polishing silverware from table and folding napkins. 在餐厅淡季的时候，协助其他员工整理服务台，擦拭器皿以及叠口布。 Keeps abreast of the food and beverage promotions, new menu items, daily specials, and other relevant information for the outlet guests. 保持为客人提供最新的餐饮推销信息，新品推出，每日特选和其它相关信息。 Bids farewell to guests upon their departure from the outlet and invites them to come again. If needed, offers assistance with their coat. 客人就餐完毕时同客人告别，并欢迎客人再次光临。如有需要，帮助客人取放衣物。 ·        Keep grooming match with standard. 根据饭店及品牌标准保持个人仪容仪表。 ·        Conduct health regulation, safety policy. 执行健康及安全法规、政策及程序。 ·        Settle danger situation and inform potential danger. 采取行动排除危险情况，并及时通知危险隐患。 ·        Carry out all the process of safety emergency. 执行酒店安全紧急情况政策及程序。 ·        Ensure heart of house clean, safe and hygiene. 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 ·        Keep analysis, evaluate, improve self-behavior. 不断分析、评估、改进个人工作表现。 ·        Comply with code of conduct. 遵守道德行为规范。 ·        Comply with Staff Handbook and related policies. 遵守《员工手册》的相关规定。 ·        Complete the temporary job assigned by there porting leader. 完成上级安排的临时性工作。

SCOPE 岗位概述 The Sales Coordinator is in charge ofthe ofice organisation. Assists in all administrative matters related to the Sales & Marketing department. 销售协调员负责所有办公室行政及组织工作。并协助所有与销售和市场部门有关行政事务。 MAIN RESPONSIBILITIES 主要职责 The job of Sales Coordinator is executed satisfactorily when: 销售协调员工作职责: The hotel achieves its Financial Objectives. 协助酒店完成财务目标。 The Sales team that the person works with achieves their revenue objectives. 协助销售团队来完成他们的收益目标。 The person achieves their personal objectives. 实现个人目标。 The TTT'T is caried out to the satisfaction of both the Director of Sales / Director of Sales & arketing and Sales Coordinator. 通过评估，从而得到市场销售总监和销售总监的满意。 Support the Director of Sales, Director of Sales & Marketing and the Sales Managers in their day to day activities and to assist them in achieving their personal and team objectives. 支持销售总监,市场销售总监及销售经理的日常活动和帮助他们实现个人和团队的 目标。 Determine and implement the procedures and standards ofan effective filing system. 确保每一项程序和政策都能实施和生效。 Provide adequate supplies of stationary and ensures that the following forms are used and kept updated at all times: 提供固定的充足供应和确保以下单据的使用并保持更新。 1、Timesheets工时表 2、Purchase orders采购订单 3、Travel authorizations for business trips旅行授权商务旅行 4、Collateral reprint orders 抵押品重印订单 5、Brochure supplies(ofice)手册供应(办公室) 6、Holiday and sickleave 假期和病假 7、Expense forms报销 Maintain and update inventory: control ofall gifts and giveaways. Compile inventory monthly reports to be completed by end of each month. 维护和更新库存:控制所有礼品和赠品。每个月末前完成物品盘点报告 Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations. 更新维护部门操作手册:包含政策和程序、规则和条例。 Assist sales manager to prepare Welcome card and arrange room every day. 每天协助销售经理准备客人欢迎卡片并送到相对应的房间。 Compile monthly SF express reports to be completed by 25th of each month 每个月的25日之前完成顺丰快递月度报告 Compile Landa statistics and duty roster. Reported to DOS & DOSM 统计Landa 数据和排班并汇报给销售总监和市场销售总监 Organizes daily incoming correspondence, making preliminary assessment and handles/ responds as appropriate. 整理每日收到信件，评估后处理分发给相关人员。 Assist with the co-ordination of direct mail campaigns on behalf of sales and marketing, labeling,data collection and distribution ofmailitems. 代表市场销售部协助协调各种邮件，处理信息分发资料。 Functions as an administrative link between and among all sessions of S&M to ensure that all parties receive the relevant information. 协调部门内部，确保信息有效传达。 Answers and screens all incoming telephone calls and visitors to DOSM, provides/receive s information or refers the matters to the proper persons to handle. 接听、记录所有市场销售总监电话及访客信息，及时将信息传达给相关人员处理。 Ensure the efficient liaison between the sales ofice and other salesofices in sister hotels including the distribution ofour salescorrespondence and collateral to other hotels. 确保销售办公室之间和其他姐妹酒店、集团销售办公室之间的高效联络,包括将我们的信息和资料的分布到其他酒店。 Annual contracting administration for corporate and leisure business. 续签公司和旅行社商务合同。 Ensure that store requisitions are submitted monthly. 确保每月提交采购单。 Ensure ordering ofbusiness cards. 确保名片的订购。 Ensure sensible and effective use ofthe telephone - all incoming calls promptly answered in an agreed manner. 确保合理、有效使用电话--以酒店标准应答所有来电。 Ensure that calls are screened and dealt with in an appropriate way. 确保电话的适当筛选和处理。 Assist telesales research of existing/new clients within guidelines of Director of Sales / Director ofSales & Marketing. 帮助电话销售，在市场销售总监和销售总监的指导下，进行现有/新客户的调研。 Sort all incoming mail for the attention of the Direetor of Sales and Marketingand Sales Department. 将所有收件按照重要程度排序，提醒销售总监和市场销售部成员的注意。 Ensure the strict confidentiality ofinformation passing thoughthe offce. 确保信息严格保密。 Record minutes of all meetings conducted by Sales Meetings and any others as when directed by the Sales and Marketing team from time to time. 记录市场销售部所有会议记录，并随时记录市场销售部的其他所有会议记录。 Maintain the highest standards ofprofessional, ethics, and attitude toward all hotel guests clients. and colleagues. 保持最高标准的专业、道德和态度面对所有酒店客人,客户和同事们。 Coordinate and assist in organizing sales trips 协调和协助组织销售差旅。 Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies andprocedures. 及时、有效并依照公司政策和制度执行所有职责。 Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel's policy on fire, hygiene, health & safety. 理解并严格遵守员工手册中的规定和出台的各种消防安全准则和酒店的政策,卫生 健康和安全的条例。 Ensure that all potential and real hazards are reported and rectified immediately. 确保所有潜在和现实危害迅速被反馈给上级。 Understand and strictly adhere to the hotel’s employee rules regulations. 员工理解并严格遵守酒店的规定要求。 Perform any other duties as assigned to them by management. 执行管理层分配的其他工作。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 在任何时候，根据业务的需要可以添加额外的责任和任务。 Keep grooming match with standard. 根据饭店及品牌标准保持个人仪容仪表。 Conduct health regulation, safety policy. 执行健康及安全法规、政策及程序。 Settle danger situation and inform potential danger. 采取行动排除危险情况，并及时通知危险隐患。 Carry out all the process ofsafety emergency. 执行酒店安全紧急情况政策及程序。 Ensure heart ofhouse clean, safe and hygiene. 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 Keep analysis,evaluate,improve self-behaviour. 不断分析、评估、改进个人工作表现。 Comply with code ofconduet. 遵守道德行为规范。 Comply with StaffHandbook and related policies. 遵守《员工手册》的相关规定。 Complete the temporary job assigned by the reporting leader. 完成上级安排的临时性工作。

SCOPE 范围 Responsible for cleaning the rooms and public areas in accordance with Kempinski standards and procedures, and personalized service is provided according to guests' expectations. 按照凯宾斯基的标准和流程对房间和公共区域进行打扫，并根据客人的需求提供个性化服 务。 MAIN RESPONSIBILITIES 主要工作职责 Clean assigned occupied and vacant apartments according to the standards established by the hotel. 根据饭店的标准清洁住客和空置公寓。 Clean the apartments, including bed making, dusting the room, furniture, cleaning the washroom, replenishing toilet paper, changing towels, wiping dust, cleaning the bathroom and kitchen counter, stove surface top areas, vacuuming the carpet and wiping wooden floors with floor mats and disposing of garbage. Report the room status in the WeChat working group after the room cleaning: tenant is at home, not at home or sleep out. For vacant apartment, in addition to the above, it also includes sofa cleaning and carpet shampooing, and the deep cleaning of all kitchen equipment, facilities, furniture and all areas ofthe apartment. 根据饭店卫生标准打扫住客公寓，包括铺床、打扫房间、家具和卫生间，补充卫生纸、更换毛巾、擦尘、清洁浴室、厨房台面和灶台，用吸尘器清扫地毯、用地托擦拭木地板和处理垃圾。打扫完毕时，及时在工作群里上报住客房状态:客人在家、客人不在家或外宿。对于空置公寓，除上述内容外，还包括沙发和地毯的清洗，所有厨房设备、设施、家具和公寓所有角落的深度清洁。 While cleaning the apartment, verify that all equipment and furniture is in good condition and fiunctioning, and report to the supervisor for any items that need to be repaired. Do not wear indoor cleaning slippers in public areas. 在清洁公寓时，确认所有设备和家具处于正常工作状态，有需要维修的，及时向主管报告。请勿在公共区域穿着室内打扫时穿的拖鞋。 Keep the hygiene and order of the work trolley. 注意工作车的卫生和整齐。 Pay special attention to the apartment tenants with special cleaning time and preferences. 特别注意有特殊打扫时间和习惯的住客公寓。 Report to supervisor for anything that need to be repaired in the corridors and public areas around or outside ofapartments. 向主管报告公寓周围、外部走廊、公共区域内需要维修的项目。 Do not talk loudly in public areas and apartments, and avoid talking about the privacy of the tenants and employees. 不在公共区域及公寓内大声交谈，避免谈论住客和员工的隐私。 Knowledgeable of hotel product and promotions in order to answer tenants’ questions. 了解饭店产品和促销知识，以回答租户的问题。 Answer all tenants’questions/requests in a friendly and caring manner, take appropriate actions or, if needed, report to supervisors. lt may be providing information, giving an extra amenities such as a towel, etc. 以友好和关心的方式回答所有租户的问题、要求，采取适当的行动，如需要时，将 问题提交给有能力处理问题的相关人员。有可能是提供信息，为客人提供额外的物 品，如毛巾等 Record relevant information on the apartment cleaning sheet for query. For any special requests need to be followed up, guest registration discrepancy, safety hazards, report to the supervisor. 在房表上记录相关信息，以便查询。将客人的特殊要求，登记人数差异，公寓内潜 在安全隐患立即报告主管。 Report to the supervisor for any lost and found items at once and coordinate with supervisor when taking items down. 发现客人遗留物品立即向主管报告，在取回物品时与主管协调。 Keep grooming match with standard. 根据饭店及品牌标准保持个人仪容仪表。 Conduct health regulation, safety policy, 执行健康及安全法规、政策及程序。 Settle danger situation and inform potential danger. 采取行动排除危险情况，并及时通知危险隐患。 Carry out all the process ofsafety emergency. 执行酒店安全紧急情况政策及程序。 Ensure heart of house clean, safe and hygiene. 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 Keep analysis,evaluate.improve self-behaviour. 不断分析、评估、改进个人工作表现。 Comply with code of conduct. 遵守道德行为规范。 Comply with Staff Handbook and related policies. 遵守《员工手册》的相关规定。 Complete the temporary job assigned by the reporting leader. 完成上级安排的临时性工作。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根据业务和酒店的需要，可以随时添加额外的职责和任务。

SCOPE工作范围 To assist the executive housekeeper in overall housekeeping tasks, to maintain hotel premises in immaculate condition, to lead by example, to promote a positive atmosphere all over the hotel, to assist other department when and as required, to train, counsel and evaluate housekeeping staff. 协助行政管家的运作任务，保持酒店的完美无瑕的工作环境，以身作则，推动积极的工 作氛围，协助并配合其他部门需要，根据需要培训和督导客房部员工。 OVERALLOBJECTIVES 整体目标 Responsible for maintaining 90% scoring for KEA inspections. 负责部门在 KEA 检查中获得 90%分以上的成绩 Ensure the GRI result achieves 96.5% and GSS result achieves 5.55. 负责 GRI的结果达到 96.5%且 GSS 的结果达到 5.55 KEES (Kempinski Employee Engagement Survey) results are 4.65 and above. KEES(员工敬业度调查)分数不低于 4.65 MAIN RESPONSIBILITIES 主要职责 Monitor Housekeeping team to ensure all guests and internal customers receive prompt and courteous service. 监控并确保所有客房部员工为客人提供周到礼貌的服务。 Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities. and equipment are clean and in good repair. 定期检查客房和公共区域，以确保家具、设施和设备清洁维修良好。 Manage general cleaning schedules. 制定和监督执行酒店各区域的大清洁计划。 Put forward the overall furniture maintenance plan to ensure the good use of equipment and facilities. 提出总的家具维保计划，确保设备设施的良好使用。 Keep other departments informed of room operations, especially laundry, engineering front desk and food & Beverage, maintain open lines of communication and maintain good communication with the executive butler. 让其他部门了解相关客房运作事务，特别是洗衣房、工程部、前台和餐饮部，保持 良好的开放的沟通渠道，与行政管家保持良好沟通。 Conduct regular department meetings. 定期进行部门会议。 Ensure the highest standards of cleaning and maintenance, and control of the cost of room supplies. 确保最高标准的清洁维护，良好的控制客房用品的成本。 Supervise outside contractors to ensure contractual compliance. 监督外部承包商，确保合同的完整规范。 Control management procedures to ensure the health and safety of guests and employees such as lost and found services. critical control of safety and emergency procedures and environmental processes. 控制管理程序，保障客人和员工的健康和安全，比如失物招领服务、关键控制安全 与应急程序和环境的过程。 Maintain proper standards of dress, hygiene, uniform, grooming and conduct. 保持规范的着装标准、卫生、制服、仪容仪表及行为举止。 Pay attention to guests, meet their needs in a timely manner, and exceed their expectations. 关注客人，及时满足客人的需求，超越客人的期望。 Maintain a high level of literacy and knowledge, so that guests have a good stay experience. 保持高的素养及知识水平，让客人有一个良好的入住体验。 Taking appropriate action to resolve guest complaints. 采取适当的行动来解决客人的投诉。 Assist the Executive Housekeeper to manage and achieve the department budget. 帮助行政管家管理和实现部门的预算。 Draft and manage the department's effective and measurable cost control budget within the financial data of the hotel budget. 在酒店预算的财务数据范围内，起草并管理部门有效的、可衡量的成本控制预算。 Continuously implement innovative practices according to the dynamics of the jurisdiction. 根据管辖区域的动态，不断执行创新实践。 Develop annual maintenance plan and communicate with colleagues and staff in responsible area. 制定客房年度保养计划并与负责的区域的同事及员工交流、传达。 Combine the company's human resource management system to ensure the efficient performance of department employees. 结合公司的人力资源管理系统，确保部门员工的高效性能。 Prepare induction training for new employees. 准备新员工的入职培训。 Maintain and monitor the implementation of comprehensive, current and centralized departmental standards and procedures. 保持全面的、当前和集中地部门标准和程序并监督实施。  Settle danger situation and inform potential danger. 采取行动排除危险情况，并及时通知危险隐患。 Carry out all the process of safety emergency. 执行酒店安全紧急情况政策及程序。 Ensure the back area is as clean, safe and hygiene as the front area. 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 Keep analysis,evaluate. improve self-behaviour. 不断分析、评估、改进个人工作表现。 Comply with code of conduct. 遵守道德行为规范。 Comply with Staff Handbook and related policies. 遵守《员工手册》的相关规定。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根据酒店及业务需要，可随时增加额外工作职责和任务。

SCOPE范围 Is incharge of the day to day operation in his/her respective outlet 负责相关领域的每日日常运营工作 OVERALLOBJECTIVES 总体目标 The job of Pastry/Bakery kitchen SousChef is executedsatisfactorily when: Should be in abidance with the expectations defined in the job responsibilities 应遵守工作职责中所明确的职位预期 Individual productivity, work efficiency 个人生产能力，工作效率 Training of staff and their performance 员工培训及其工作表现 Attendance and Punctuality 出勤并且准时 Man days of training attended 工作日参加培训 Employee Satisfaction Index measured on monthly basis 按月估测员工满意度指数  Achievement of food cost for the kitchen 完成厨房的食品成本目标 Setup and achieve Kempinski DNA commitments 制定并完成凯宾斯基DNA承诺 Specialist in related job field 相关工作领域的佼佼者 Is directly responsible for the efficient performance of the following: 对以下经营业绩负直接责任 RESPONSIBILITIES主要职责 Financial: 财务工作: ·     Helps to direct, control andco-ordinate the activities of all chefs and kitchen attendants, engaged inpreparing and cooking food, to ensure an efficient, profitable and smooth foodserve at all times 协助管理，控制和协调厨房内所有厨师和员工的各项活动。从事食品的准备和烹饪时，要始终保证有效，有利及流畅的食品供应 ·     Daily makes sure that there is nowastage in storeroom, refrigerators and freezers 每日对库房，冰箱和冻库进行检查，确保没有浪费 ·     Checks the quality and quantity offood received from the markets and stores 检查直购和库房提货的质量和数量 ·     Is always looking for cost savingand environment ideas 不断寻求关于节省成本和环境保护的想法 ·     Assists in operating his outlet atan acceptable food and staff cost 协助所在厨房运营合理的食品和员工成本 ·     Maximizes his productivity, in orderto minimize payroll cost 将员工生产力达到最大化，薪资成本最小化 ·     Assists the Executive Sous Chef tocontrol cost by minimizing spoilage, utilizing food surpluses and portioncontrol 协助行政副厨师长进行成本控制，将食品腐败降至最小化，对食物的盈余加以利用以及对份数的控制 ·      Monitors all kitchen operating costsand takes corrective action when necessary to reduce expenses 监控厨房内的运营成本，在有必要时采取纠正性的方式减少开支 ·      Keepgrooming match with standard.      据饭店及品牌标准保持个人仪容仪表。 ·      Conducthealth regulation, safety policy.      执行健康及安全法规、政策及程序。 ·     Settle danger situation and inform potentialdanger.      采取行动排除危险情况，并及时通知危险隐患。 ·      Carry out all the process of safetyemergency.      执行酒店安全紧急情况政策及程序。 ·     Keepanalysis, evaluate, improve self-behaviour.      不断分析、评估、改进个人工作表现。 ·     Complywith code of conduct.      遵守道德行为规范。 ·     Complywith Staff Handbook and related policies.      遵守《员工手册》的相关规定。 ·     Completethe temporary job assigned by the reporting leader.      完成上级安排的临时性工作。 Operational: 运营工作: ·     Entirelyin charge of Pastry kitchen's operating work in circumstance of ExecutivePastry Chef and Executive Pastry Sous Chef is absent 在没有饼房行政总厨/副总厨的情况下，全面负责饼房的运营工作 ·     Ensures that all food is preparedand served according to the standard set by Executive Chef 确保食品根据行政总厨所制定的标准进行准备和操作 ·     Produces and checks cooking andpresentation of food 负责对烹饪的生产和检查以及食品的摆盘工作 ·     Makes sure standard recipes areused, and food is presented according to pictorials 要根据标准制程和图解制作和摆放食品 ·     Makes sure that all machines, equipmentand utensils are clean and in working condition at all times. Checks all areasassigned to him in regards to sanitation and hygiene to prevent contaminationof any kind 要确保所有机器,始终保持干净和良好的工作状态。要保证所负责区域的环境卫生，预防任何形式的感染 ·     Ensure the Kitchen complies withhealth and safety standards as to prevent accidents 确保厨房始终处于健康安全的状态，预防事故的发生 ·     Maintains interdepartmentalcommunication to avoid frictions of any kind 维护与各部门之间的沟通避免摩擦的发生 ·     Ensures the quality levels ofkitchen production and presentation is maintained at its highest level at alltimes. 任何时候确保厨房制品的质量等级和外观都达到最高标准 ·     Creates new products 开发新产品 ·     Ensures that all mise- en place iscorrectly prepared prior to commencing service. 提供服务之前，确保所有食材准备都已就绪 ·     Ensures all food requests within thetime parameters, set by the resort and always displays attributes of genuinehospitality. 确保所有食品都在酒店所设置的时间参数内完成，并体现出真诚好客的品质 ·     Demonstrates excellent productknowledge of all food and special functions held at the resort. 对所有食品和酒店内举办的特殊宴会活动展示出良好的产品知识 ·     Ensures expire dates are labelled onproducts that are required. Maintains highest levels of personal hygiene andgrooming at all times, as per standard. 确保带有有效期的标签必须置于产品上。根据标准，任何时候都要保持个人卫生及仪容仪表的最高标准 ·     Ensures that a safe, hygienicallyfit working environment is maintained at all times and reports any concerns orfaults immediately. 任何时候都要确保维护安全卫生的良好工作环境，有任何问题或故障都要及时上报 ·     Ensures that equipment is cleaned,when necessary or according to their schedules. 确保机器在必要时或根据时间表对设备进行清洁 ·     Maintains and creates a workingenvironment that reflects a sense of place. 维护并创造一个可以反映出空间感的工作环境 ·     Attends the daily kitchen briefings. 参加厨房每日例会 ·     Handles any guest’s complaint in aprofessional manner, as per Policy & Procedure. 根据政策和程序，以专业的方式处理客人投诉 ·     Exhibits outstanding knowledge ofthe hotel 体现杰出的酒店知识 ·     Knows and applies resort’s Policies& Procedures, including those for the emergency situations. 知晓并运用酒店的政策和程序，包括处理紧急情况的部分 Marketing: 市场工作: ·     Represents the Culinary team in anabsolute correct manner when in public areas 代表厨房部出现在公共场合时，要展示出绝对正确的方式和行为 Employee Handling: 人员工作: ·     Maximizes his and the team member’sproductivity moral and consistently maintain discipline following hotelguidelines and local legislation 将自己和团队的道德生产力最大化，始终贯彻执行酒店的规章制度和当地的法律法规 ·     Motivates all staff to perform theirduties by demonstrating professionalism, organisational skills and team spirit 通过展示专业精神,组织能力和团队合作激励全体员工履行自己的职责 ·     Ensures all staff adhere to groomingand presentation standards 确保所有员工达到仪容仪表的标准 ·     Reports all accidents, health andsafety hazards to the Pastry Exec. Sous Chef or higher positionstaffs 向饼房行政副总厨或更高级别员工及时汇报所有事故，健康及安全风险等问题 Administration: 行政工作: ·     Maintains all hotel records andforms as prescribed by local hotel management and policies 正确填写酒店管理层及相关政策所制定的所有记录和表格 ·     Instigates maintenance requests ifnecessary, and check on completion 必要时提出维修需求，并检查完成情况 General: 总述: ·     In summary, it is not the intentionto list all the responsibilities pertaining to this position, but to highlightthe most important aspects 综上所述，对于此职位的所有相关职责并没有全部列出，但是所列明的部分为最重要的方面 Additionalresponsibilities and tasks can be added at any time according to the needs ofthe business and of the hotel. 附加工作职责和任务可随时根据经营和酒店需求进行添加

SCOPE 岗位概述 Theincumbent of this position is responsible to materialize the maximum number ofrequests and reservations. 该岗位需要将客户需求和预订数量最大化。 Main responsibilities 主要职责 Review daily reservationaccuracy, rate compliance from segment and source, be able to make timelyfeedback to the room condition and further report to the superior. Skillfuloperation the third-party platform to control the room status and modify theprice. 审阅每日预订的精确性，房价与市场代码和来源相匹配，能够及时的对房态情况做出反馈，并进一步汇报给上级，熟练掌握第三方平台开关房态及修改房价。 Can always maintain a warm andfriendly service attitude to guests. Ensure clients’ satisfaction and adherenceto Kempinski service standards. 能够一直对宾客保持热情友好的服务态度，确保客户满意度保持凯宾斯基服务标准。 Handle guest mailprofessionally, follow email etiquette standards, strictly follow internalcredit policy. 专业处理客人的邮件，遵循邮件礼仪标准，并严格执行内部信用卡规则。 Audit the OTA platformreservation daily to ensure the accuracy of monthly statement. 每日审核第三方平台预定，保证月度对账单的准确性。 Check the price of the OTA platformevery day to ensure the price consistency. If there is an agency sells lowerrate or violation operation bookings, we can find out the reason in time anddeal with it immediately. We will place a test order and follow up thesolution. 每日检查第三方平台，确保价格一致性，如发现有代理以及违规看板的扣分情况，能够及时找到原因并立即处理，会下测试单，并进一步跟进解决。 Be familiar with all kinds of room packages launched by the hotel, andlaunch relevant room packages on the OTA platform, communicate well withrelevant operating departments, and promote room packages to guests through Wechatand other tools of the enterprise. 熟知酒店推出的各类客房套餐， 并在第三方平台上线相关图文产品，做好与相关运营部门的沟通工作，利用企业微信等工具向客人推广客房套餐。 Daily statistics ofcancellations and no-shows. Follow up on lost business and report to departmentsuperiors. 每日统计取消和未入住的预定情况，跟进丢失的生意并及时告知部门主管。 Daily check the reportsinvolved in booking, such as arrivals by name report, airport pick-up report,trace report,duplicate booking report, etc., and carefully check theaccuracy of booking, avoid double booking, and solve all trace onthe day. 每日检查预订所涉及报表，比如挂账的预抵预订报表，接送机报表，留言报表，重复预订报表等等，并认真核查预订的准确性，避免重复预订，解决所有当日留言。 Check all fit and group reservations made on the day and all VIP reservations booked on theday and the next day to ensure the accuracy of the reservation, ensure that allreservations are guaranteed during high occupancy, update the reservationdirectly connected to the system booked the night before and the day. 检查当天所做散客及团队预订和所有预抵VIP，检查当天和次日入住的所有预定,确保预定的准确性，在高出租率时确保所有预定都进行担保,及时更新前一天夜里和当天预订的系统直连的预订。 Answer telephone calls instrict accordance with hotel standards. Test calls KEA results > 90%. 严格按照酒店接听电话标准接听客人电话，达到KEA分数 > 90%。 Complete the daily upsell goal,calculate upsell revenue weekly and report to supervisor. 每日完成自己的增销目标，每周统计增销额，汇报给主管。 Be familiar with Discovery membershippolicy, promote Discovery membership to guests, and encourage guests to enrollDiscovery membership. 熟知探索之旅会员政策，向客人推广探索之旅会员制度，鼓励客人加入探索之旅会员。 Skilled use of the hotel'sofficial website booking process and content, to introduce more guests to useour official website book room. 熟知酒店官网的预定流程和内容，向更多的客人介绍使用我们的官网预定房间。 Strictly follow the departmentschedule and punch card every day according to hotel policy. 严格遵守部门班次安排，按照酒店规定每日上下班打卡。 Actively participate in various banquets, catering, training,competitions and other activities organized by the hotel, obey the arrangementof department. 积极参与酒店组织的各类宴会，餐饮以及培训，竞赛等活动，服从部门安排。 Complete other tasks in time assignedby management. 在指定时间内，完成其他管理层指定的工作。 Participate the Lobster ink training according tothe hotel and brand requirements every month, complete the test course on time. 每月按照集团及饭店要求参加龙虾墨培训，并按时完成测试课程。 Complete the temporary job assigned by the reporting leader. 完成上级安排的临时性工作。

SCOPE  工作范围 The incumbent in this position is responsible for maintaining cleanliness of guest rooms and corridors in accordance with the policies and guidelines established by Hotel. 本职位负责客房和楼道的卫生状况符合饭店规章制度的要求。   OVERALL OBJECTIVES 总体目标 - The job of Floor Supervisor – AM Shift is executed satisfactorily when he/she: 楼层早班主管的工作范畴应确保完成以下职责： - Provide clean, hygiene, tidy guest rooms  to all guests. 为所有客人提供干净、卫生、整洁的客房。 - The service team is well managed, having delegated the appropriate tasks to the team members. 对整体服务团队成员进行有效管理，并委派相应任务给团队成员。 - A High quality of product and service is maintained in the outlet. 始终保持服务产品的高质量和高品质。 - The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times. 发扬本部门的主人翁意识工作表现，寻找机会，创造企业业务生产最大化。   RESPONSIBILITIES  主要职责 - Directs, guides and controls room attendants to ensure all guest bedrooms, bathrooms and corridors are maintained to the highest standard or cleanliness and tidiness for safety, hygiene and comfort of guests. 负责，指导以及控制楼层各服务员确保客房，卫生间以及楼道保持在安全性，卫生要求以及对客舒适度上最高级别的整洁卫生要求。 - Well informed about the hotel operations and able to organize his work during peak hours by maintaining a constant standard of performance during high or low occupancy. 及时分享饭店运营信息，具备在繁忙时段组织工作的能力并确保淡旺季工作标准的一致性。 - Carries out on the job training and is responsible for grooming and conduct standards of the room attendants on his/her assigned floors. He/she motivates the staff to bring about excellent performance. Evaluate staff performance once a year. 进行工作培训，检查仪容仪表，确保服务员的标准与所在楼层的统一，激励员工表现出最佳状态，每年评估员工表现。 - Initiates and maintains effective communication within the Housekeeping Department. 在本部门内做好有效的沟通。 - Ensure all occupied rooms are serviced and that all check out rooms is serviced base on the arrival time of the next guest. Proper handover is done for rooms that needs attention and follow up. 确保住人房按时打扫，离店房要根据下一位客人的入住时间做好清洁服务，做好房间注意事项的交接。 - Ensure proper care, maintenance and use of all housekeeping equipment. 对使用的机器做好维修保养。 - Carries out additional duties assigned by Executive Housekeeper, Asst. Executive Housekeeper and Asst. Housekeeper. 及时做好行政管家，助理行政管家和助理管家分配的任务。 - Familiar with and carries out the policies and procedure established by Hotel. 熟知以及按标准执行饭店的政策和规章制度。 - Make sure floor maids pantries are equipped with all the necessary items needed in servicing a guestroom, and proper control are practiced to save expenses. 确保楼层服务间储存好房间内客人所必须的客用品，并且做好费用的控制。 - Sign in and out to master keys and pages in housekeeping office and is responsible for accounting all unreturned keys. 做好钥匙的签出以及归还工作，并对未能归还的钥匙负责。 - Schedule general cleaning of 1 room per RA per day, and assist on scheduled cleaning on low occupancy. 安排每位服务员每天做一间大清房，低出租率情况下协助安排计划清洁       - The work will be assigned according to the operational needs of each sub-section. 工作安排根据分部门的运营需要随时做出调整。      - Carries out additional duties assigned by Executive Housekeeper / Asst. Executive Housekeeper and Asst. Housekeeper. 完成行政管家，助理行政官家和助理管家交派的其他任务。

范围 1.    履行岗位职责和任务，态度积极，方法有效的开展维修工作，符合酒店规章制度，充分执行本岗位工作。   总体目标 1.    在职主管要每日对设备进行保养，确保机械设备运行状况良好。 2.    在职员工需要执行好以下工作： 3.    维修机械设备。 4.    与同事良好合作。 5.    按时完成维修工作。   主要岗位职责 1.    根据维修需求开展工作。 2.    及时向领班汇报维修问题。 3.    开展日常维修工作。 4.    协助其他部门安装新设备。 5.    维修故障零件。 6.    合理控制维修成本和零件采购。 7.    做好事故预防和安全教育。. 8.    遵守酒店政策。   根据酒店运营需要，有可能会在不定时增加工作量和责任。

岗位概述 确保对所指定的客房及走廊提供最高标准清洁及服务。   主要职责 负责所分配的客房和服务区域的整洁。 当客房处于”请勿打扰”状态时,尊重客人的隐私。 尽可能地为客人提供帮助,响应客人的要求。 按照标准程序清扫房间及补给客耗品。 随时保证万能钥匙的安全。 保持手推车的整洁和充分的补给。 维持所有的装备处于良好的工作状态。 保持布草房的整洁和井井有条。 向楼层主管汇报任何布草,家具,固定物或装置的丢失或损害。 向客房主管报告养护的不足。 按时穿戴正确的制服和名牌。 随时提供有礼貌的和专业的服务。 与本部门和其它部门的同事保持良好的工作关系。 需要时提供开夜床服务。 确保满足客人的需要和合理的要求。 寻找机会不断地改善服务质量。 保持高水平的产品和服务的知识,以便为客人解释服务和便利设施并将这些服务和便利设施销售出去。 坚持酒店安全制度、紧急情况处理规定和程序 坚持酒店的清洁和养护。. 保持维护所在工作区域的高度整洁,服务客人与清洁卫生时必须遵照标准运作程序及规章制度,  保管好酒店的财务及客人的财产 尊重别人,发扬团队精神。 完成你上级交待的其它任务。 根据酒店运营需要，在部门的安排下，随时参与酒店各运营部门的服务工作。 根据饭店及品牌标准保持个人仪容仪表。 执行健康及安全法规、政策及程序。 采取行动排除危险情况，并及时通知危险隐患。 执行酒店安全紧急情况政策及程序。 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 不断分析、评估、改进个人工作表现。 遵守道德行为规范。 遵守《员工手册》的相关规定。 完成上级安排的临时性工作。

岗位职责 1、审计每日收入数据，支持报告和凭证、确保每日及每月收入和付款及时调节、确保所有收入被记录和报告、确保所有礼券或免费券根据政策得到控制、审查所有宴请账单及高职用餐，以确保所有被授权和签署并有合理的解释、检查免费房被合理批准、审计电话自动挂账报告以确保所有电话收入已被挂账、审计宽带链接报告以确保所有因特网收入被挂账、确保相关前台人员和零售点报告被打印，审计并按日期存档、核对挂入每日报告中的交易，包括但不限于信用卡，城市分类帐，员工折扣，支出，折扣及减免，杂费，作废，停车场收入及房间安全钥匙、准备折扣和减免汇总表及减免凭证、在电子信用卡机和销售点系统之间每日调节信用卡收入、协助准备准备每日收入报告给财务总监、确保所有特许/租赁收入被调节，并被正确记录、审计每日总出纳员的报告、检查房价差异报告以确保所有价格变动，升级等被合理批准、检查并确保每天两次打印房间差异报告，任何不合理差异需及时报告、在相关报告中记录收银员现金多余/不足，并同零售点经理或前台经理跟进相关事宜、与相关部门跟进一切差异，未完成的工作或丢失的信息、确保所有支出凭证拥有合理批准，签名和支持、与营收/预订团队跟进，以确保任何放弃预订的项目被查阅并收费、审计每日餐饮报告并核对在总出纳员报告中出纳员的交款额、确保所有餐厅和酒吧的账单被正确记账、确保所有宴会收入被记入、在电脑系统出现故障全面熟悉酒店手工操作紧急计划，以确保所有手工处理程序遵照执行。 2、维护足够的最新的文档、进行每月备用金的盘点、进行前台保险箱的审计、及时并有效地处理所有要求和询问、收入审计主管分配的其他工作、灵活的工作时间,特别是在月末、执行一切额外的工作,以确保酒店职能顺利运作. 岗位要求 1、始终使自己的工作以顾客为核心,积极主动及时地对待顾客的需要和要求、承担个人责任并主动解决问题,清楚地与客户和同事沟通,以取得积极影响、自我激励和承诺,主动承担所有工作并抓住机会学习新的技能或知识,从而提高个人业绩。 2、对改变的要求能够灵活,快速并积极响应,包括要求的任何任务、通过展示对同事的合作和支持,以团队目标为追求,保持以团队为重点、提供意见和建议,以提高酒店的运营/环境程序。 3、积极推销酒店的服务和设施给客人和酒店的供应商。 4、执行所有义务和责任以确保工作中自身和他人安全。 5、通过积极的态度提供礼貌和无障碍服务给客人和下属员工,始终保持愉快的工作环境

Main Duties /主要职责 1. Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。 2. Replenishes guest supplies 补充客用品。 3. Ensures guest services specified by superiors and guests requests are promptly and courteously met 及时、礼貌的完成上级指定的对客服务并满足客人的要求。 4. Reports damage or malfunction in Resort  rooms to superior 向上级汇报度假村客房内的损坏或故障情况。  5. Maintains equipment in proper state of cleanliness and repair 保证设备的清洁和修缮。 6. Maintains a section room report 完成区域客房报告。 7. Maintains a daily room checklist 完成每日客房检查工作单。 8. Meets with superior and takes on daily assigned tasks 与上级会面并承担每日分配的任务。 9. Reports and submits lost and found articles to superior immediately 及时向上级汇报和上交与客人遗失物品。 10.   Report guest complaints to superior immediately 及时向上级汇报客人的投诉。 11.  Reports unusual behavior/activities on floors to supervisor 向上级汇报楼层里的反常行为和活动。 12.   Records room status in allocated section accurately 准确记录在划定的区域内的房间情况。 13.  Complies with hotel’s health, safety and hygiene policy 遵守度假村的健康、安全和卫生政策。 14.  Adheres to personal grooming and hygiene standards 保持个人仪容和卫生标准。 15. Attends meetings and training sessions as required 按要求参加会议和培训活动。 Qualification: 任职要求 1. Some housekeeping experience. 拥有一些客房工作经验 2. School  diploma. 初中学历 3. Good communication. 具备良好的沟通。

Main Duties /主要职责 1. To have complete knowledge of Libre standard operating policies and procedures for the       Front Desk.      全面掌握丽朗前台部标准操作政策和程序方面的知识。 2.   To have complete knowledge of the operational systems at Front Office.       全面掌握前厅部操作系统专业知识。 3.   Builds relationship with guests to delight and gain loyalty. 与客人建立友好关系， 使其喜出望外赢得客人忠实感。 4.   Ensures all interactions with guests are handled professionally and with care adhering to resort       policies and procedures. 根据度假村的政策和程序确保专业地处理与客人的关系，并且关心客人。 5.   Print VIP arrival report and assign room according to guest request. Ensures room is vacant      clean prior to arrival. 打印预抵的VIP客人的报表，根据客人的要求分配好房间，并确保房间在客人到达前是干净的可卖房。       6.  Assign room for early arrival guest or group, retrieve these information from Arrival by Time      Report”. 分配房间给早到的散客或团队，按预抵时间排序的预抵客人报表上获取信息。 7.   Coordinate with Housekeeping and Amenity Center on all the rooms assigned for early arrivals. 与客房部和备品中心协调，以便更好地为早到的客人准备好房间。 8.   Prepare room bracelet and welcome folders for all guests. 为所有的客人准备手环和欢迎卡。 9.   Ensure all guests with airport limousine pick-up are met at the entrance and escorted to guest       rooms directly for check-in. 对于所有预订接机服务的客人，确保要在度假村入口处迎接，并直接引领至客房登记入住。 10.  Attends briefings, as required. 按规定参加会议。 11.  Maintains good relationships with colleagues and contributes to team spirit. 维持良好的同事关系，促进团队精神。 12.  Interacts with other departments to provide additional or specialized guest services. 与其他部门合作，提供额外的个性化的对客服务。  13.  Oversees maintenance and handling of equipment used.  监督设备的维护和使用。 14.  Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area. 确保及时向相关部门上报设备的故障和不足。 15.  Attends scheduled training. 参加定期培训。 16.  Participate actively in company initiated employee activities. 积极参加公司举办的员工活动。 17.  Ensures that procedures set with regards to guest confidentiality are strictly adhering to. 确保有关对客保密的程序严格地执行。 18. Ensures familiar with emergency procedures. In case of such situation, coordinates all actions        with primary focus on life and second on property protection. 确保熟悉紧急程序，万一发 生紧急事件，一切以生命第一，财产第二的原则采取措施。 19.  Supervises Front Desk operation and work flow to maximize guests’ satisfaction. 管理前台营运和工作流程，最大限度的使宾客满意。 20. Gives feedback to the department head on staffing matters to determine official staffing levels       for the section. 关于员工安排方面给部门经理反馈及提出意见。 21. Ensures that proper training of staff is done such that staff has the necessary skill to perform       duties with maximum efficiency. 确保给每一位员工进行培训，以使员工有能力并有效地在其岗位上工作。 22.  Assists the department head in determining the training needs for the section. 协助部门领导决定部门的培训需求。 23.  Drafts training schedules for the month based on guidelines set by the department head for       approval; implements planned training activities. 根据政策制定每月培训计划，交于部门经理批准并于当月进行培训。 24.  Coordinates with the Human Resources Training Manager in all matters pertaining to staff       training and development. 在员工培训和发展的事宜上与人力资源部培训经理相协调。 25.  Implements appropriate scheduling and duty roster management to ensure staff on duty at any       given time corresponds with expected business volume. 贯彻排班管理方案以使当值员工人手安排能够适合预期业务量。 26.  Sets performance targets for all staff at the start of the performance period based in       department goals as set by the department head. 根据宾客服务总监设定的目标于一个评估期开始前制定业绩标准。 27.  Monitors staff performance all throughout, documents both positive and negative performance       indicators in preparation for the formal performance review. 始终监控员工的工作表现，记录所有正面和负面的表现，为日后正式评估做准备。 28.  Conducts appraisal sessions for supervised staff and formally documents performance for the       period using official forms, following authorized procedures and observing set time lines as       disseminated by the department head and the Human Resources Division. 按照人力资源部和部门经理授权的程序和时段进行对员工的评估并做出正式的记录。 29.  Ensures that all staff report for duty on time, wearing the correct uniform and name tag at all       times. 确保所有员工准时到达工作岗位，并始终按规定穿着制服和佩带铭牌。 30.  Ensures that all staffs provide courteous and professional service all the time. 确保所有员工始终保持礼貌和专业的服务。 31.  Ensures that the staff adhere to the rules and regulations of the resort.       确保员工始终遵守度假村规章条例。 32.  Immediately communicating/updating staff on new rules/standards. 及时向员工传达新的规章制度和服务标准。 33.  In charge of PSB system data input and sending. 负责公安局系统的数据输入和传送。 34.  Groups arrival / departure preparation and handling. (Task of MICE Specialist) 团队到达和离店的准备工作和处理。（团体会议协调员的工作） 35.  Encourages staff to make decisions at customer contact, and ensures staff is aware of the        responsibility and established authority limits all the time. Personally, attends to all guest       complaints immediately and initiates immediate resolution. 鼓励员工在对客服务时做出决定，确保每位员工每时每刻知道自己的职责和权限。能够迅速处理客人的投诉并有效及时地解决。 36.  Is responsible for the inventory and control of stationery and collateral for Front Desk use. 负责前台使用的文具和印刷品的库存。 37.  Facilitates and ensures a sufficiently manned Front Desk counter all the time. 确保前台接待处柜台始终有足够的人员安排。 38.  Ensures ability of Front Desk staff to implement a manual back-up system for Front Desk       functions in case of computer breakdown. 确保前台员工在系统崩溃时能够进行手工操作。 39.  Administers the usage of safety deposit boxes. 掌握保险箱的使用情况 40. Oversees room allocations to ensure that guest requests are met while ensuring both guest       satisfaction and optimum rooms’ revenue. 监控房间分配情况，以确保让客人满意和让客房利益最大化的双赢状态。 41. Advises the Service Manager – Credit of any potential credit risks and other related guest       problems. 如有潜在的信贷危险或其他相关问题，及时通知信贷部服务经理。 42.  Settles pending bills by contacting concerned guest, Travel Agent or company. 与相关的客人联系以结清所有未结的客人，旅行社或公司的帐目。 Finish extra tasks arranged by superior randomly.     完成上级临时安排的其他工作任务 Qualification: 任职要求 1. Presentable, Communication skills, Good Health，Articulate.      良好的外貌，沟通良好，身体健康，语音清晰 2.   Has a rather good grasp of both written and spoken English 相当好的英文口语及书写领会能力 3.   College graduate or Certificate in resort Management.     大学毕业文凭或度假村管理毕业证书 4.   At least 2 years’ experience in the same Operations.      至少2年的同岗位工作经验 5.   Ability to interact, displays initiative, Pleasant, Ability to lead a team, Takes ownership and      initiative       善于交际，主动性，性格开朗,团队领导能力,有主人翁精神和主动性意识 6.   Able to work flexible hours.      能适应灵活的工作时间

Main Duties /主要职责 1. Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。 2. Replenishes guest supplies 补充客用品。 3. Ensures guest services specified by superiors and guests requests are promptly and courteously met 及时、礼貌的完成上级指定的对客服务并满足客人的要求。 4. Reports damage or malfunction in Resort  rooms to superior 向上级汇报度假村客房内的损坏或故障情况。  5. Maintains equipment in proper state of cleanliness and repair 保证设备的清洁和修缮。 6. Maintains a section room report 完成区域客房报告。 7. Maintains a daily room checklist 完成每日客房检查工作单。 8. Meets with superior and takes on daily assigned tasks 与上级会面并承担每日分配的任务。 9. Reports and submits lost and found articles to superior immediately 及时向上级汇报和上交与客人遗失物品。 10.   Report guest complaints to superior immediately 及时向上级汇报客人的投诉。 11.  Reports unusual behavior/activities on floors to supervisor 向上级汇报楼层里的反常行为和活动。 12.   Records room status in allocated section accurately 准确记录在划定的区域内的房间情况。 13.  Complies with hotel’s health, safety and hygiene policy 遵守度假村的健康、安全和卫生政策。 14.  Adheres to personal grooming and hygiene standards 保持个人仪容和卫生标准。 15. Attends meetings and training sessions as required 按要求参加会议和培训活动。 Qualification: 任职要求 1. Some housekeeping experience. 拥有一些客房工作经验 2. School  diploma. 初中学历 3. Good communication. 具备良好的沟通。

Main Duties /主要职责 1.  Sorts Libre Resorts and guest linen for washing 分类清洗度假村的客衣及布草。 2.  Ensures timely addition of chemicals in proper quantity 确保洗涤药剂量的适当配备与增添。 3.  Ensures machines and areas are kept free of lint 确保机器和区域的正常运作。 4.  Ensures all stains are removed, testing the chemicals before applying on the fabric, else inform the supervisor 确保所有污渍的祛除，在洗涤纺织品前检查洗涤剂，如有其它事项通知主管。 5.  Reports health or safety hazards to the Laundry Manager 向洗衣房经理汇报存在的健康及安全隐患。 6.  Finish extra tasks arranged by superior randomly.  完成上级临时安排的其他工作任务。  Qualification: 任职要求 1. Primary Education or equivalent 小学或相当学历 2. At least two years five star hotel laundry dry cleaning staff experience 具备2年以上五星级酒店洗衣房干洗员工作的经验

Main Duties /主要职责 1. Supervise the implementation of housekeeping standards and procedures in relation to: 监督客房部各项标准和工作程序的执行 ： ※Bedroom service 卧室服务 ※Bathroom service 卫生间服务 ※Valet service 洗衣服务                                                                                         ※Cleaning service 清洁服务 ※Linen maintenance 布巾维护 2. Recommended changes to these standards and training needs on an ongoing basis 就这些标准和培训需求提供持续性的改进建议。 3. Maintain a current and thorough knowledge of all housekeeping systems 对客房部所有系统有最新和完整的知识。 4. Open and close the shift and ensure effective shift hand over 负责管理接班和交班工作，以确保交接班过程的有效进行 。 5. Distribution and collection of keys 分发和收集钥匙。 6. Management of all incoming and outgoing calls 管理所有的呼入和呼出电话。 7. Solve employee grievances 解决员工受到的不公正待遇问题。 8. Perform Room allocations 分配客房 9. Perform Room inspections 检查客房 10.   Prioritise arrival rooms 排列抵店客人客房的优先顺序。 11.  Liaise with Front Office for guest and resort requirements 配合前台满足度假村和客人的要求。 12.   Ensure guest valet is processed and delivered in a timely manner 确保及时为客人提供洗衣服务并送还。  13. Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning,  room inventories) 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。 14. Manage all special requests made by guests 处理客人所有的特殊要求。 15. Ensure consistency within the department 确保部门内工作的一致性。 16. Management of lost property for the resort 管理度假村的遗失财物。 17. Ensure you have complete knowledge of room types, layouts and facilities 确保具有客房类型，设计和设施的全面知识。 18. Maintain adequate stock levels 保存充足的用品存货。19. Complete stock takes as required 按要求完成库存盘点工作。 20. Conducts shift briefings to ensure resort activities and operational requirements are known 进行交接班说明，确保了解度假村的工作和运营需求。 21. Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。 22. Works with Superior Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算。 23. Strengthen learning business management skills, inspection, supervision, and set strict demands on the subordinate implementation system, polite manners and APPEARANCE, and constantly improve the quality of health, implementation of reward and punishment systems, improve work efficiency                                                                                        24. 加强业务管理技巧的学习，勤检查、勤督促、严格要求下属执行岗位责任制，礼貌礼节及仪容仪表，不断提高卫生质量，落实奖惩制度，提高工作效率.     25. Inspections found problems reported and handled in a timely manner, coordinate and work in other departments, carry forward the spirit of solidarity 。                                        勤巡查，发现问题及时汇报及进行处理，协调好和其它部门的工作，发扬团结互助精神。 26. Check information, work diary, about work issues, do a good job upload release and an explanation of                                                                                                                                查阅相关工作资料，工作日记，了解工作问题，做好上传下达及相关解释工作。 27. Plan monthly employees work shift table, human and material resources of the plan to use, cost control Department. Issuance of working tools and work back to the library, is responsible for cleaning machinery maintenance, maintenance of the work of this Department                                                    计划编制每月员工上班轮班表，做好人力物力的计划使用，控制部门成本. 做好工作用具的发放及回库工作，负责好本部门清洁机械的保养、维护工作。   28. Fire protection work well within the scope of this part, eliminate potential accidents, on the work of staff is responsible for the safety                                                            做好本部范围内的消防安全检查工作，消除事故隐患，对部门员工的工作安全负责 29. Fill out a project maintenance and logs for the day, doing shift work                                           填写好工程维修单及当天的工作日志，做好交接班工作                                                                                                                30. In accordance with resort standards for customer service.                                                          度假村标准进行对客服务。   31. Day of daily reports to the floor manager                                                  每日向楼层经理汇报当日工作                                                                                                                                                               Qualification: 任职要求 1. High School or Diploma in Resort Administration, Resort Management or equivalent 高中文化或度假村行政管理，度假村管理或相当的大专学历。   2. 2  years housekeeping experience preferably in a resort of similar size and complexity and including supervisory experience or training.   拥有在相似规模度假村2年客房工作经验，包括的管理经验或培训经验。   3. Good communication, 具备良好的沟通。   4. Fluent in English speaking and writing. 具备良好的英语水平。

Main Duties /主要职责 Actively assist department manager to finish each task arrangement； 积极协助部门经理完成各项所安排和交代的任务； Be familiar with the knowledge of professional maintenance, such as servers, network, all kinds of IT equipment, personal office PC/subnet system as well as the maintenance of all kinds of office software; 熟悉掌握专业维护知识，如服务器、网络/子网、各类IT设备、个人办公pc系统以及各类办公软件的维护； Be familiar with the knowledge of professional maintenance, such as servers, network, all kinds of IT equipment, personal office PC/subnet system as well as the maintenance of all kinds of office software; 熟悉部门各个规章制度与维护制度，熟悉所有需求部门的网络、IT设备点位与“惯性”维护内容，带领好维护员进行各项IT维护； Supervise the maintenance records so that the assessment work and collaborative maintenance department maintenance personnel, improve the work efficiency of maintenance； 认真做好维护记录以便于工作考核以及部门维护人员协同维护，提高维护的工作效率； Master all kinds of operating system installation, debugging, maintenance, SQL, oracle, access database of professional knowledge and maintenance knowledge. Cooperate with department manager on a regular basis for all kinds of data backup server all kinds of systems. And make records, report to the superior leadership; 掌握各类操作系统安装、调试维护，掌握SQL、oracle、access的数据库专业知识与维护知识。定期配合部门经理对服务器各类系统进行各类数据备份。并做好记录，汇报上级领导； Master foxmail, outlook mail system such as building, maintenance, backup; 掌握foxmail、outlook等邮件系统搭建、维护、备份； Be familiar with office software, adobe, autocad, all the procedures of installation, maintenance, commissioning of all kinds of documents, edit, print and maintenance, etc., with good all office staff to store backup office documents; 掌握办公软件office 、adobe、autocad所有的程序的安装、维护，各类文档的调试、编辑、打印、维护等，配合好各个办公人员存放备份办公文档； Familiar with various office IT equipment installation and maintenance, such as printers, fax machines, scanners, etc. Familiar with all kinds of network maintenance tool use; 熟悉各个办公IT设备的安装与维护，如打印机、传真机、扫描仪等。熟悉各类网络维护工具的使用； Organize breaks the common learning knowledge of PMS, network hardware, all kinds of office and reasonable arrangement of the maintenance work, and the director of irregular between technology exchange and experience exchange, mutual self comprehensive ability； 组织下属维护员共同学习掌握PMS、网络、各类办公硬件知识并合理安排其进行维护工作，与各主管之间进行不定期的技术交流与心得交换，共同提升自我综合能力； Assist department manager to establish the network construction and network development planning, network security and network file server; 协助部门经理制定网络建设及网络发展规划，确定网络安全及网络文件服务器； Responsible for system backup and network data backup; Responsible for the network file server each department in the electronic data sorting and filing; 负责系统备份和网络数据备份；负责网络文件服务器中各部门电子数据资料的整理和归档； Keep the network topology, the network connection table, equipment specification and single configuration, network management records, operation records, maintenance records and other network data; 保管网络拓扑图、网络接线表、设备规格及配置单、网络管理记录、网络运行记录、网络检修记录等网络资料； The steward earnestly maintenance records, not regular assessment of the staff, report to department manager on a regular basis to maintain performance and breaks up the maintenance ability; 认真做好维护员的维护记录，不定期的考核下属员工，定期向部门经理汇报维护绩效与维护员的维护能力； Do the daily maintenance of maintenance document, similar maintenance category, completes the document backup； 做到每日维护的整理维护文档，将类似的维护工作归类，做好文档备份； Responsible for PMS, POS, locks and other department staff account and cleared, new employee permissions setting and adjustment; 负责PMS、POS、门锁等各部门员工账号的新建及清除，员工权限的设置及调整； Complete extra tasks arranged by leader. 完成上级安排的其他工作任务。 Qualification: 任职要求 1. College graduate, preferably in Resorts Management or equivalent in experience. 大专以上,相关专业毕业， 热于从事度假村管理或有相关经验 2. Minimum 1 years experience in IT 1年以上IT工作经验