【岗位职责】 1、 保持餐厅清新、整洁、优雅状态，为宾客提供热情、礼貌、周到的餐饮服务。 2、 迎接宾客，引导宾客到预订台位或宾客满意的台位。 3、 随时注意听取宾客的意见，及时向上级反映。 4、熟悉洲际集团自助早餐服务标准。 5、熟悉洲际集团食品卫生安全管理相关要求。 6、做好会议室服务工作。 【岗位要求】 1、具有良好的表达能力和沟通能力。 2、有熟练的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题。 3、掌握餐厅服务流程。 4、工作主动、热情、认真，责任心强。 5、身体健康，仪表端庄。

工作职责：1、负责客户到访接待流程、问询标准、引领分流、登记工作的全面统筹；2、负责部门的数据报表类、培训、报事报修等管理工作；3、通过与其它部门进行日常沟通和协作促进团队合作，提高服务质量；4、统筹前台、展示区等营业范围内的工作安排及对客区域品质检查；5、制定并达成质量目标和宾客满意度目标，礼貌、迅速、高效地对所有宾客提出的问题、投诉或要求予以响应，确保达到较高的客户满意度；6、讲解项目内的所有设施设备和服务，以礼宾服务和对客态度助力营销。任职资格：1、具有良好职业道德和沟通能力，强烈的服务意识，注重细节管理，且有清晰的管理思路；2、具备较强的应急处理能力，较强的跨部门/项目处理能力；3、性格开朗，有良好的个人修养，工作认真负责，作风正派；4、奢侈品牌酒店/商场或空乘工作工作3年以上经验；5、身高：168cm以上，178cm以上，形象气质佳；6、大专及以上学历；7、能接受休息日不固定在周末和法定节假日；8、能接受不提供住宿。

1. Thorough knowledge in accounting principles and procedures. 全面财务制度程序知识 2.Thorough knowledge in designing financial control systems and analysingfinancial information 制订控制程序及财务信息分析能力 3. Ability to prepare and analyse financial reports or operating statementsand comment accordingly 财务报表分析能力 4. Knowledge in relevant hotel policies 酒店相关政策知识 5. Ability to liaise with other department personnel 与其他部门沟通能力 6. Ability to liaise with debtors 与欠款人沟通能力 7. Ability to provide directions, train subordinates and evaluate theirperformance 正确指示、培训下属并评估的能力 8. Ability to provide reference to associates and resolve problem referred 协助同事并解决问题能力 9. Ability to liaise with and provide guidance and advice to other department as required 给其他部门提供建议的能力

1.开朗热情，积极主动； 2.优秀的学习能力及沟通能力。

1.Establish different marketing policies and develop appropriate sales market according to thecompany sales strategy. 根据公司销售策略，制定不同的销售政策，开发相应销售市场。      2.Keep in track of customers, maintain existing sales channels and develop new markets. 跟踪客户，维持原有的销售渠道，开拓新的市场。 3.Control the marketing budget, balance the sales scope and objectives. 控制销售预算、销售范围和销售目标的平衡发展。 4.Good communication with sales staff, timely resolve internal and external customer complaints. 与销售人员保持良好的沟通，及时解决内外部客户投诉。      5.Establish and maintain sales database and update progress information. 建立并维护销售数据库，并及时更新进度信息。        6.Develop the overall sales strategy and objectives. 制定总体销售战略和目标。        7.Develop and implement annual promotion plan and vendor management program; participate in thedevelopment of business plans, and carry out the specific implementation of thebusiness plan. 制定和实施年度推广计划和供应商管理计划，参与制定业务计划，推进业务计划的具体实施。 8.Track with the market dynamics of industry competitors. 跟踪同行业竞争者的市场动态。

岗位职责Job Description： 1. Complies with the hotel specific. The incumbent will initiate systems and procedures to meet and when possible exceed guest’s expectations. 遵守酒店的规章制度，推广相关系统的程序知识以尽可能的超越客人期望。 2. Monitor Restaurant&Bar cash handling and banking procedures. 监督餐厅和酒吧付款情况和每日的结帐工作。 3. Restaurant&Bar Assist with the maintenance of equipment. 餐厅和酒吧设备的维护工作。 4. Control stock and monitor stock security procedures. 控制存货并控制存货安全程序。 5. Assist with functions. 协助员工行使职责。 6.  Assist with Monitor Restaurant&Bar service. 协助监督餐厅和酒吧服务。 岗位要求Job Specification: 1. Demonstrated strong hospitality and communication skills. 良好的好客和沟通技巧。 2. Demonstrated an aptitude to details. 注重细节。

岗位描述: 1、遵守酒店的信贷制度； 2、向上级沟通并汇报所有与客户账户和挂账有关的收款和信贷事宜； 3、与顾客和其他部门合作，协调交流有关信贷发放的相关事宜，跟进欠款账目并协助处理信贷申请。 岗位要求： 有相关岗位1-2年经验。

岗位描述： 1、制作各种面包、蛋糕、甜品等； 2、保持卫生、情节、安全和健康的标准。检查所有工具、设备包括烤箱在内的用品卫生，运行和清洁情况. 岗位要求： 1、熟悉面包西饼等制作工艺及技能； 2、熟悉西餐的相关知识和礼仪。

岗位职责 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1、大专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

·         通过信息技术的影响，培训和运作，保护和使酒店利益最大化； ·         通过采购和对维护服务合同的协商最大限度的减少成本； ·         寻找机会增加收入； ·         确保任一系统用户权限开通前已被授权，每月审核用户使用报告，确保已被正确使用； ·         负责及时准备和提交所有信息技术预算； ·         根据已同意的计划，负责管理和控制所有信息技术费用； ·         尽可能按照既定的标准，提供最好的信息技术服务； ·         按希尔顿国际最低定义标准，执行和开发网络服务； ·         按照定义标准，最低风险地解决客人的信息技术疑问，提高宾客满意度； ·         向客人和业务服务交流和维持品牌标准； ·         不断提升品牌和鼓励使用信息技术供应商的品牌并评估其执行情况； ·         确定和保证所有酒店数据有所有权，确保数据被及时备份； ·         按要求向其他希尔顿酒店提供信息技术支持，与其他酒店进行信息技术交叉培训； ·         确保酒店数据的安全性与申明的标准和最好的实践一致； ·         进入控制与陈述的标准和最好的实践一致，确保机房进出登记和安全； ·         定期完成灾难恢复演练，使得各运营部门熟悉手工记账程序； ·         完成和交流正常的信息技术自我评估； ·         在区域信息技术副总经理同意的范围内，寻找，评估和执行本地方案； ·         管理本地项目执行情况； ·         沟通状态，风险，酒店管理和区域信息技术管理； 坚持酒店安全制度、紧急情况处理规定和程序

1.独立开发面包系列产品； 2.具有国内外知名面包店工作经验者优先。

MICE方向 1.建立和维护已有客户群，并不断发展新的客户； 2.根据既定目标细心制定销售通话; 3.跟进销售咨询，并确定潜在生意的意向; 4.完成月度和年度的个人目标，以及房间收入的部门目标.

招聘中厨房副厨师长-上什 1.负责中厨房工作，控制所有设施及成本，增加餐饮部的利润。 2.负责所有中餐的准备、烹饪及装饰工作，以达到最高的质量标准。 3.检查存货及成品。 4.检查所有食品的准备情况. 5.清楚所有食品的配料、技巧、烹饪方法及设备等方面的知识。 6.研究当地餐饮市场，极积开创新菜。

岗位职责/职位描述 1、根据本组市场开发计划，制定个人销售活动计划。 2、通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。 3、向销售部经理汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。 4、以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 5、处理客户的来电、来函。 6、协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。 7、熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。

实习生开放岗位 前厅部：前台/宾客服务中心(总机)/礼宾部/行政酒廊 餐饮部：咖啡厅/大堂吧/中餐厅/宴会 福利待遇 - 具有竞争力的实习津贴 - 参与酒店奖励与提成计划 - 提供一日三餐免费的员工餐 - 员工公寓拎包入住，距离酒店仅8-10分钟步行路程 - 提供完备的实习生培训，并组织实习生活动 - 颁发实习证书 岗位要求 - 有志在酒店行业发展的应届毕业生/实习 - 热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神

本次招聘中餐厅服务员 - 要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。 - 清洁并擦亮所有器皿。 - 保持工作场地及餐具室内物品的齐全、干净、整洁。 - 添加所需的布品及操作设备。 - 从仓库内领取物品。 - 根据标准的手册来完成服务工作。 - 根据餐厅的规定来摆放餐桌。 - 结束服务后，要清理所有的饭菜，并清洁桌面。

当前招聘：礼宾员 - 确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 - 查看交班记录，了解上一班的移交事项，并负责处理。 - 熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 - 熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 - 熟练总台各项专业业务和技能，搞好对客服务。 - 熟练掌握店内外信息，提供准确的问讯服务。 - 负责为下榻酒店的宾客办理入住登记手续。 - 负责客房钥匙的管理和发放工作并严格遵守验证制度。 - 制作有关报表，为其它部门提供准确的接待信息。

招聘工程部领班 (主管) - 综合维修方向 -       对派工单要准确无误地实施完成，并认真检查完成情况。 -       掌握小组的各项工作，对组内负责的各类工作进行巡查，发现问题，及时处理。 -       安排好预防性维修计划及巡查工作，把质量关。 -       掌握供电设备运行和照明情况，制定节电措施。 -       制定照明灯具及照明控制开关的巡视、巡检制度。 -       合理调配好供电、电梯的运行及安排好电修值班，在保证服务水准的前提下，尽力节能。 -       对酒店的各种大型活动，如新闻发布会等大型会议，要提前进入工作场所，确保弱电系统不发生差错。

SCOPE 岗位概述 The overall scope of this role is to support the Cost Controller to audit and analysis the hoteloperational activities and provide accurate reports and recommendations.  协助成本控制经理审核和分析酒店的经营活动,并提供准确的报告和建议. OVERALL OBJECTIVES 整体目标 The job of Cost Control Supervisor is executed satisfactorily when:  在以下情况下,成本主管理的工作得以圆满完成:  Cost reports are created and distributed monthly.  每月编制成本报告并分发。  Random spot checks are performed and documented.  进行随机抽查并记录。 Stocks in storeroom and outlets are on par with demand period.  库房和销售点的库存与需求期持平。 MAIN RESPONSIBILITIES 主要职责 Responsible for following and understanding all Kempinski Policies & Procedures.  遵守和理解所有凯宾斯基的政策和程序  Responsible for behaving in a professional and harmonious manner and following theKempinski code of conduct.  以专业与和谐的方式行事,遵守凯宾斯基的行为准则  Responsible for performing spot checks of the receiving of goods and verifying accuracyof deliveries.  负责对收货进行抽查并验证交货的准确性  Responsible for performing spot checks in the culinary area and verifying yielding andwastage.对烹饪区域进行抽查并验证产出和浪费 Responsible for verifying that food recipes are accurate and have updated cost prices, aswell as compliance during preparation.  验证食品配方的准确性,更新成本价格及准备过程中的合规性  Responsible for performing spot checks in Housekeeping, Laundry and Stewarding areasand verifying use of materials in regards to dosage and proper use.  对客房部、洗衣房和管事部进行抽查,核实物料的用量和正确使用  Responsible for performing spot checks in the bars and verifying recipes and portionstandards are followed.对酒吧进行抽查,确保遵守配方和分量标准 Responsible for randomly auditing the market list and use of seasonal items.  随机审核市场清单和季节性物品的使用Responsible for performing audits to ensure that inventory movements are recordedcorrectly.  负责审计,确保库存移动记录正确 Responsible for documenting and filing all findings and recommendation.  负责记录和存档所有的发现和建议  Responsible for performing random inventories and verifying accuracy versus theperpetual inventory as well as that the stock levels are on par with current needs.  随机检查库存与永续库存的准确性及库存水平与当前需求持平 Responsible for creating and distributing monthly cost reports.  完成和分发成本月度报告 Responsible for performing any additional duties assigned by Management and assistingin other areas of Accounting as needed. 完成管理层分配的其他任务,并在需要时协助其他会计领域的工作

SCOPE岗位概述 Do a good job in daily maintenance work andaccurately record, timely report the problems found in the work to the boss,and assist the engineer on duty to complete the repair report or designated work. 做好日常维修工作并准确记录、及时向上司汇报工作中发现的问题，协助值班工程师完成报修或指定工作。 Overall Objectives 整体目标 The incumbent in this position is responsible for keeping equipment ingood repair by providing day to day maintenance of the hotel under thedirection of the Engineering Management. Proficient in hotel furniture anddecoration repair, maintenance technology and related knowledge. 在工程管理部门的指导下，通过提供酒店的日常维护与保养，使设备处于良好的状态。熟练掌握酒店的家具和装饰等维修、保养工艺及相关知识。 Main responsibilities 主要职责 Do a good job in daily maintenance work andaccurately record and report the problems found in the work to supervisor in atimely manner. 做好日常维修工作并准确记录、及时向上司汇报工作中发现的问题。 Assist the engineer on duty to complete the repairreport or designated work; 协助值班工程师完成报修或指定工作； Strictly implement the department's safetyproduction, safety operation procedures and other related procedures 严格执行部门的安全生产、安全操作规程等相关程序。 Keep grooming match with standard. 根据饭店及品牌标准保持个人仪容仪表。 Conduct health regulation, safety policy. 执行健康及安全法规、政策及程序。 Settle danger situation and inform potentialdanger. 采取行动排除危险情况，并及时通知危险隐患。 Carryout all the process of safety emergency. 执行酒店安全紧急情况政策及程序。 Ensureheart of house clean, safe and hygiene. 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 Keepanalysis, evaluate, improve self-behaviour. 不断分析、评估、改进个人工作表现。 Complywith code of conduct. 遵守道德行为规范。 Complywith Staff Handbook and related policies. 遵守《员工手册》的相关规定。 Completethe temporary job assigned by the reporting leader. 完成上级安排的临时性工作。

The Restaurant Manager will be responsible for managing and training the Paulaner team to ensure outstanding guest experiences. This includes fostering excellent communication with guests, the service and kitchen teams, developing promotions, building a guest database to boost sales, and efficiently managing resources to drive profitability. Leading the team in this high-volume and well-regarded restaurant requires strong leadership skills. 餐厅经理将负责管理和培训普拉那团队，以确保卓越的宾客体验。这包括与宾客、服务团队和厨房团队建立良好的沟通，制定促销活动，建立宾客数据库以提升销售额，以及高效管理资源以提升盈利能力。在这家客流量大、口碑佳的餐厅领导团队需要卓越的领导才能。 OVERALL OBJECTIVES 总体目标 The job of Paulaner Brauhaus Manager is executed satisfactorily when: 普拉那啤酒坊经理的工作范畴应确保完成以下职责： ·     All rules & regulations are strictly adhered within the hotel includinghotel’s policy on fire and safety as well as hygiene regulations including HACCP.  严格执行酒店内部所有规章制度和法规，包括酒店消防和安全政策，以及卫生法规，包括《危害分析及关键点控制管理体系》。 ·     The sales are driven to Paulaner Brauhaus full potential and that budget is adhered to. 根据预算，创造普拉那啤酒坊的销售潜力最大化。 ·     A High quality of product and service is never compromised in the PaulanerBrauhaus operations. 在普拉那啤酒坊运营期间，同样应为客户提供高品质的产品和服务。 ·     Paulaner Brauhaus is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times. 发扬普拉那啤酒坊主人翁意识的工作表现，寻找机会，创造企业业务生产最大化。 ·     Innovation and new ideas are fostered, implemented and communicated to the Head of Department. 注重培养创新和新理念，并及时与餐饮部管理者进行沟通。 ·     The growth of internal talent within Paulaner Brauhaus is successfully implemented. 确保普拉那啤酒坊内部人才持续增长并顺利实施。 At Kempinski,Talent Development is a management responsibility and consequently an integral and important part of daily activities. 在凯宾斯基，人才发展是管理层的责任，同时也是日常工作中不可或缺的重要组成部分。 The Restaurant Manager is responsible of the following Talent Development tasks for their outlet: 餐厅经理负责开展本部门的人才发展计划： Support and implement new Talent Development initiatives. 支持并实施新的人才发展计划。 Identify internal and external talents* that match Kempinski’s DNA values. 发掘部门内部和外部符合凯宾斯基DNA价值的人才。 Support career development by training and assigning multi-tasking. 通过培训和任务分配，支持职业发展。 Grow talent in order to present candidates in quarterly Talent Transfer Calls. 发展人才，参与季度人才发展电话会议。 Give constant feedback to all employees of Paulaner Restaurant. 不断为普拉纳餐厅员工提供反馈意见。 Conduct yearly performance appraisals and TTTT’s for all employee of Paulaner Brauhaus (unless Head of Department is able to do it), providing feedback on their job performance. 对普拉那啤酒坊员工进行年度绩效评估和一对一对话.（除部门负责人无法完成此项任务），对他们的工作绩效表现提出反馈意见。 MAIN RESPONSIBILITIES主要职责 Responsible to Head of Department/ Assistant Head of Department. 下属餐饮部管理人员及餐饮部副经理。 Responsible for Paulaner Brauhaus Assistant Restaurant / Brewmaster / Brewer / Restaurant Supervisor, Restaurant Captain / Waiter & Waitress, Restaurant Cashier / Vocational School Trainee. 负责管理普拉那啤酒坊副经理，酿酒师，酿酒保，餐厅主管，餐厅领班，餐厅服务员（男）/服务员（女），餐厅收款员，及在校实习生。 Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 遵守饭店仪容仪表标准，守时，穿着职业装，维护个人形象和卫生标准，在任何时刻，为员工树立榜样。 Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example. 运营期间为客人提供专业，礼貌的服务，确保所有员工根据标准为客人提供服务。 Ensure that the place of work and surrounding area is kept clean and organised at all times. 定期进行组织安排工作，确保工作区域和周边地区场所保持清洁。 Execute and demand the team to execute the highest level of service and set-up standards at all times. 服务高标准化，确保员工在服务期间提供高标准的服务。 Be knowledgeable of all services and products offered by the hotel. 了解酒店所提供的产品及所有服务标准。 Understand thoroughly the concept of Paulaner Brauhaus and train all employees of the outlet in regards to the concept. 了解普拉那啤酒坊运营内容，根据部门运营内容为全体部门员工进行培训。 Set an example in terms of service, products and guidance of the team that reflects the concept. 树立服务标准，产品，并体现团队的指导方向。 Actively participate in menu design in cooperation with the Paulaner Brauhaus Head Chef and F&B Management Team. 与厨师团队及餐饮部管理层一起，共同完成普拉那啤酒坊菜单的设计制定工作。 Cooperate with Head Chef to organize tastings of daily dishes and new menus. 与厨师团队合作，组织安排每日推荐菜品和新菜单的品尝。 Know Paulaner Brauhaus scene and gastronomic character of the destination and be recognized in the market. 了解普拉那啤酒坊情况，运营目标和美食特色，制定市场定位及目标。 Perform up selling for all items offered by Dragon Palace Restaurant assigned as well as offering alternatives. 对普拉那啤酒坊所出售的产品和替代产品做好推销工作。 Be knowledgeable to operate the existing Opera, LANDA, MICROS system based on the trained responsibility level as assigned in the department. 能够熟练操作Opera, LANDA, Micros等系统，并为本部门的指定负责人做好培训工作。 Produce reports and analysis of Paulaner Brauhaus and present report in the monthly performance meeting. 准备普拉那啤酒坊报告和总结，并参加月度表现分析会议。 Lead Paulaner Brauhaus efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit. 带领普拉那啤酒坊全体员工有效做好控制成本和支出工作，不断推出高品质服务，创造收入和利润的最高峰。 Assist F&B Department in preparation of Paulaner Brauhaus’s budget. 协助餐饮部做好普拉那啤酒坊预算的准备工作。 Conduct monthly inventory of operating supplies and equipment together with the stewarding department. 与管事部共同进行月度运营物品的盘点工作。 Obtain an account for the correct settlement of all sales and be overall responsible for Paulaner Brauhaus floats when and as required. 获取普拉那啤酒坊所有出售产品的正确销售额，如有需求，对餐厅尚未关闭的账单负全责。 ·        Implement a flexible work schedule based on business patterns. 基于服务模式的灵活性，灵活安排员工工作时间表。 Establish a pool of qualified and trained full and part time employees in conjunction with the hotel’s People Services Department. 与人力资源部一起，共同创建符合标准和训练有素的全职和兼职员工。 Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food & Beverage departments. 确保兼职员工的最大化利用率，并与其它餐饮部分部门密切合作，通过灵活的合作安排工作，有效控制工资。 Monitor operating supplies, equipment and reduce spoilage and wastage successfully. 监控运营物品，设备；有效减少破损和浪费现象。 Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served. 组织每日班前会议，会议内容包括准备工作，客户资料信息，服务和菜单服务。 Report incidents that require disciplinary actions immediately to the Head of Department. 如遇紧急情况发生，立即向餐饮部管理人员报告，采取纪律行动。 Prepare and review outlet’s operations manual updates annually in accordance with the Assistant Head of Department. 每年根据运营状况，与餐饮部副经理共同准备并更新所有部门的运营手册。 Constantly improve the product quality by sourcing the best available products. 通过采购优质的产品，不断改善并提高产品质量。 Support activities and cooperation with the suppliers. 支持并积极与供应商合作。 Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). 通过与客人进行交流，监控并不断提高服务质量和客户满意度。 Undertake reasonable tasks and secondary duties as appointed by the Head of Department. 根据部门管理者分配的任务，承担合理工作任务和附加职责。 Respond to any changes in Dragon Palace Restaurant as dictated by the hotel management. 响应饭店管理层针对餐饮部普拉那啤酒坊发展做出的变化。 Handle guest enquirers and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest. 礼貌并高效率地处理客户需求和投诉，及时向餐饮部管理者报告，确保与客户做好跟进和沟通工作。 Ensure that the opening and closing procedures established for the Paulaner Brauhaus are followed. 创建关餐和开餐流程，确保普拉那啤酒坊全体员工严格执行。 Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically. 落实政策，实现多任务处理原则，并对下属进行定期检。 Plans and supervises the day-to-day operations of the restaurant to ensure compliance with all policies, procedures, standards and aiming at satisfying and exceeding the clients’ expectations. 计划和管理餐厅每日运营，确保按照标准，程序为客人提供舒适满意的服务，已达到客人所期待的服务标准。 Establishes and reviews the standards of performance, in line with the operating concept of the restaurant, which contribute to an attentive and distinctive experience that leaves our clients inspired. 创建和回顾服务标准，与餐厅运营需求保持一致，为客户建立体贴独特的服务体验。 Identification the training needs, assist in the development of a training plan and implementation of the training activities and follow up to ensure compliance and their effectiveness. At times, conducts training. 确定培训需求，制定培训计划。安排培训活动并跟进培训的实施，确保有效培训。与此同时，引导培训得以实施。 Inspects the dining room area, to ensure that the physical facilities and equipment’s are well kept and that coordinating the cleaning and maintenance and arranging for repairs and other services such as linen laundering adhere to, all health and safety regulations, plants servicing, etc. 检查就餐区域，硬件设施设备完善，符合环保标准，安全政策，做好长期清洁和维护保养工作以及其它相关服务工作，如布草洗涤，植物维护服务等。 Maintains high visibility during meal service in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction. 在餐厅营业期间，拜访餐厅客人就餐情况确保餐厅运转正常，创建良好公共关系，采取正确行动解决客人投诉以确保客人用餐满意。 Coordinates the service activities with the kitchen in order to achieve a timely delivery of food whilst ensuring effective communication. 在服务活动中与厨房合作，确保高效率完成客人的食品订单。 Forecasts covers and revenues and then schedules staff accordingly covering outlet opening hours, whilst controlling labor costs and minimizing overtime payment. 对餐厅客源及收入进行预算，根据部门营业时间合理安排员工班次，控制人力成本，降低加班成本。 Manages and controls stock from the beverage / bar operation effectively ensuring pars are respected. 有效的管理和控制酒吧库存量，确保所有酒吧酒水在保质期内。 Anticipates and maintains all materials and supplies ensuring their availability. Controls usage of all food items and appropriate usage of equipment’s, tools and service equipment’s ensuring all equipment’s is used in a correct and safe manner. 按时订购和维护餐厅所有物品和物资，防止缺货短货现象发生。良好控制所有食品和器皿，工具和服务用品，确保所有用具和器皿使用安全。 Monitors operating expenses to ensure the cost of sale is in line with the annual budget. 管理运营费用，确保运营成本在年预算之内。 Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that they are able to anticipate and answer clients’ requests and questions. 严格履行所有紧急政策，饭店推销，食品知识，重要客人入住，未来活动和会议传达，确保员工能正确和准确地回答客人提出的问题。 Accomplishes a set of administrative duties such as attending meeting, writing reports, maintaining a logbook and other specific duties related to the job function. 完成日常行政工作，例如参加会议，提交报告，提交餐厅日志和其它与相关的日常工作。

SCOPE 范围 The overall scope of the job include serving food and beverages to guests, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. 总体工作范围包括为宾客提供餐饮服务，提供符合酒店标准和凯宾斯基 DNA 价值观的礼貌、专业、高效和灵活的服务，以鼓励销售并最大限度地增加宾客收入满意。 OVERALL OBJECTIVES 总体目标 The job of Waiter / Waitress is executed satisfactorily when: 服务员的工作范畴应确保完成以下职责： ·        All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP. 严格执行酒店内部所有规章制度和法规，包括酒店消防和安全政策，以及卫生法规，包括《危害分析及关键点控制管理体系》。 ·        The service team is well managed, having delegated the appropriate tasks to the team members. 对整体服务团队成员进行有效管理，并委派相应任务给团队成员。 ·        The sales are driven to the full potential and that budget is adhered to. 根据预算，创造销售潜力最大化。 ·        A High quality of product and service is maintained in the outlet. 始终保持服务产品的高质量和高品质。 MAIN RESPONSIBILITIES 主要职责 Responsible to Supervisor / Captain, Assistant Manager and Restaurant Manager. 下属主管, 领班， 餐厅副经理及餐厅经理。 Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and name tag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 守时，穿着正确的工服，确保工服干净，熨烫平整，包括工鞋（闪亮发光），任何当班时间佩戴名牌，根据凯宾斯基饭店仪容仪表标准，维护个人整体形象，确保个人保持良好的卫生标准。 A courteous, professional and efficient service is provided at all times. 任何时间，为客人提供礼貌，专业且高效率的服务标准。 All duties and tasks are performed as per the tasks required. 根据工作职责需求，完成所有相关工作任务与职责。 Be knowledgeable of all services and products offered. 熟练掌握要求的服务标准和产品知识。 Monitor operating supplies, equipment and reduce spoilage and wastage successfully. 监控下属的运营物品，设备；有效减少破损和浪费现象。 Ensure that the restaurant closing and opening procedures are carefully implemented. 确保认真执行餐厅关餐和开餐流程。 Report guest complaints immediately to Supervisor and Captain, ensuring follow up is performed with the guest. 向主管及领班时上报客人投诉，确保跟进客户处理意见。 Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. 了解并严格按照酒店管理手册和酒店消防安全政策，卫生标准和健康法规执行。 Maintain a good rapport and work relation with staff in the assigned department and within the hotel. 与本部门同事和酒店其他部门同事保持良好关心。 Attend and contribute to all staff meetings, departmental training and hotel initiated training scheduled. 定期参加全体员工会议，部门培训和酒店培训。 Undertake reasonable tasks and secondary duties as assigned by the Supervisor and Captain. 根据主管及领班分配的任务，承担合理工作任务和附加职责。 Assist in carrying out scheduled inventories of products and operating equipment. 协助做好物品及运营设备的盘点工作。 Perform any other assigned reasonable duties and responsibilities as assigned. 执行合理工作安排并承担责任与义务。 Projecting at all times a positive and motivated attitude and exercise self-control. 保持积极上进的心态，并锻炼自我的控制能力。 Fully understand the concept and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team. 充分理解服务项目，并能够知道团队所提供食品和酒水，以及服务。 Participate in restaurant daily preshift meeting and share customer information with employees. 参加部门班前会议，与员工共同分享客户资料信息。 Welcomes the clients upon their arrival in a friendly and caring manner according to the Kempinski standards. If appropriate, offers to take care of client’s coat and hangs them in cloakroom. 依据凯宾斯基饭店的标准当客人到达餐厅时欢迎客人的到来，态度友善。 Escorts clients to a table, balancing the customer flow among the service sections, taking into account requests for a particular table or section, depending on availability. 根据餐厅客人就餐情况，合理安排客人就坐，并确认可供客人就餐的桌位。 Provides menus to the clients once seated and lets them know a waiter will soon be helping them. Informs waiter on arrival of new clients in their section and verifies that the waiter has acknowledged the clients. 当客人就坐后为客人提供餐单，并告知客人服务员马上就来为您服务。告知当区服务员就坐客人桌位，开始为客人服务。 Answers phone calls from the Host / Hostess desk according to the Kempinski standards. 根据凯宾斯基饭店服务标准，在领位台负责接听电话。 Answers all client questions / requests in a friendly and caring manner, takes appropriate actions or if needed, refers the matters to the relevant persons to handle. It may be providing information taking a reservation handling a complaint etc. 在接听电话时，友善并热情地回答客人提出的问题，如果需要做出相应的抉择，或安排相关人员解决客人需求。接听预定和投诉也是领位的工作之一。 Keeps abreast of items on outlet menu, special promotions and hotel product knowledge. 确保为客人提供最新的餐饮信息，新品推出，每日特选和其它相关信息。 Assists with the duties of waiters as needed such as taking the beverage order, serving a food or beverage item, resetting a table, replacing chairs, in order to maintain service effectiveness and efficiency. 如有需要，协助服务员的工作，例如为客人点酒水，服务酒水和食品，摆台，整理桌椅以确保为客人提供便捷有效的服务。 Verifies that all menus are in good condition, clean and tidy, if not, takes appropriate actions. Maintains the neatness of his/her working area at all time. 确保所有的菜单干净，整洁无破损，如有破损的情况立即订购或维修。保持工作区域的干净整洁。 Collects business cards and guest comments cards. Keeps record of clients’ needs to ensure they are met during their next visit. 收集客人的名牌和客户信息。详细记录客人信息，确保客人再次光临时的服务符合客人标准。 Greets guest at the table promptly after their arrival and informs them of specials and promotional menu, makes suggestions and answers questions regarding food, beverages and service. 在客人到达餐厅落座之后，向客人问好，并向客人热情地推荐当日的特色菜品和推荐菜品，做好推销工作并回答客人关于食品及酒水所提出的问题，做好对客服务工作。 Takes food and beverage orders from guests (either written or memorized) and relays the order to kitchen staff and bartender as appropriate. 为客人点酒水（记录在点菜单上），并及时把点菜单送至厨房员工和酒吧员工进行准备。 To conscientiously implement energy conservation, emission reduction, and green environmental protection projects, employees should proactively and politely remind guests to order in appropriate amounts and reduce waste in accordance with the standards and consumption concepts of the CD-ROM Action. 认真贯彻与执行节能减排，绿色环保工程，员工应该根据光盘行动的标准及消费理念，主动并礼貌地提醒客人适量点餐，减少浪费。 Processes guests’ orders in a timely manner whilst verifying that all items are prepared according to guests’ requests and standards, offering a friendly and caring service at all time. 确保客人的点单及时有效的送至相关人员进行制作，并确认所有的菜品及酒水按照客人的要求为客人做好准备。随时随刻为客人提供友善的服务。 Keeps a discreet eye on the guests to ensure they are satisfied with the food and service, anticipates and responds to any additional requests and to determine when the course/meal has been completed. 时刻关注客人的需求，保持与客人的眼神交流。确保客人在用餐过程中，对我们的食品和服务满意，预测和回应客人所提出的其它问题并作出决定。 Presents the check to the guests according to the outlet standards. Upon acceptance of payment, refers checks and closed check, credit card slip or change to the guests, as appropriate. 根据餐厅标准为客人提供账单，在客人支付账单之后，为客人结账（信用卡，现金或房帐）。 Sets up tables for each course according to the outlet standards. During the meal, after each course, removes dirty dishes and silverware from table and changes ashtray upon needs. After the meal, cleans and resets the table. 根据餐厅标准，为客人每一道菜品摆放餐具。在客人用餐期间，每一道菜品用完之后，从客人桌上为客人撤下脏盘子和其它器皿。如有需要，为客人及时更换烟灰缸。在客人用餐完毕之后，清理餐桌并重新摆台。 During lower occupancy of the outlet, assists with stocking the workstations, polishing silverware from table and folding napkins. 在餐厅淡季的时候，协助其他员工整理服务台，擦拭器皿以及叠口布。 Keeps abreast of the food and beverage promotions, new menu items, daily specials, and other relevant information for the outlet guests. 保持为客人提供最新的餐饮推销信息，新品推出，每日特选和其它相关信息。 Bids farewell to guests upon their departure from the outlet and invites them to come again. If needed, offers assistance with their coat. 客人就餐完毕时同客人告别，并欢迎客人再次光临。如有需要，帮助客人取放衣物。 ·        Keep grooming match with standard. 根据饭店及品牌标准保持个人仪容仪表。 ·        Conduct health regulation, safety policy. 执行健康及安全法规、政策及程序。 ·        Settle danger situation and inform potential danger. 采取行动排除危险情况，并及时通知危险隐患。 ·        Carry out all the process of safety emergency. 执行酒店安全紧急情况政策及程序。 ·        Ensure heart of house clean, safe and hygiene. 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 ·        Keep analysis, evaluate, improve self-behavior. 不断分析、评估、改进个人工作表现。 ·        Comply with code of conduct. 遵守道德行为规范。 ·        Comply with Staff Handbook and related policies. 遵守《员工手册》的相关规定。 ·        Complete the temporary job assigned by there porting leader. 完成上级安排的临时性工作。

SCOPE 岗位概述 The Sales Coordinator is in charge ofthe ofice organisation. Assists in all administrative matters related to the Sales & Marketing department. 销售协调员负责所有办公室行政及组织工作。并协助所有与销售和市场部门有关行政事务。 MAIN RESPONSIBILITIES 主要职责 The job of Sales Coordinator is executed satisfactorily when: 销售协调员工作职责: The hotel achieves its Financial Objectives. 协助酒店完成财务目标。 The Sales team that the person works with achieves their revenue objectives. 协助销售团队来完成他们的收益目标。 The person achieves their personal objectives. 实现个人目标。 The TTT'T is caried out to the satisfaction of both the Director of Sales / Director of Sales & arketing and Sales Coordinator. 通过评估，从而得到市场销售总监和销售总监的满意。 Support the Director of Sales, Director of Sales & Marketing and the Sales Managers in their day to day activities and to assist them in achieving their personal and team objectives. 支持销售总监,市场销售总监及销售经理的日常活动和帮助他们实现个人和团队的 目标。 Determine and implement the procedures and standards ofan effective filing system. 确保每一项程序和政策都能实施和生效。 Provide adequate supplies of stationary and ensures that the following forms are used and kept updated at all times: 提供固定的充足供应和确保以下单据的使用并保持更新。 1、Timesheets工时表 2、Purchase orders采购订单 3、Travel authorizations for business trips旅行授权商务旅行 4、Collateral reprint orders 抵押品重印订单 5、Brochure supplies(ofice)手册供应(办公室) 6、Holiday and sickleave 假期和病假 7、Expense forms报销 Maintain and update inventory: control ofall gifts and giveaways. Compile inventory monthly reports to be completed by end of each month. 维护和更新库存:控制所有礼品和赠品。每个月末前完成物品盘点报告 Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations. 更新维护部门操作手册:包含政策和程序、规则和条例。 Assist sales manager to prepare Welcome card and arrange room every day. 每天协助销售经理准备客人欢迎卡片并送到相对应的房间。 Compile monthly SF express reports to be completed by 25th of each month 每个月的25日之前完成顺丰快递月度报告 Compile Landa statistics and duty roster. Reported to DOS & DOSM 统计Landa 数据和排班并汇报给销售总监和市场销售总监 Organizes daily incoming correspondence, making preliminary assessment and handles/ responds as appropriate. 整理每日收到信件，评估后处理分发给相关人员。 Assist with the co-ordination of direct mail campaigns on behalf of sales and marketing, labeling,data collection and distribution ofmailitems. 代表市场销售部协助协调各种邮件，处理信息分发资料。 Functions as an administrative link between and among all sessions of S&M to ensure that all parties receive the relevant information. 协调部门内部，确保信息有效传达。 Answers and screens all incoming telephone calls and visitors to DOSM, provides/receive s information or refers the matters to the proper persons to handle. 接听、记录所有市场销售总监电话及访客信息，及时将信息传达给相关人员处理。 Ensure the efficient liaison between the sales ofice and other salesofices in sister hotels including the distribution ofour salescorrespondence and collateral to other hotels. 确保销售办公室之间和其他姐妹酒店、集团销售办公室之间的高效联络,包括将我们的信息和资料的分布到其他酒店。 Annual contracting administration for corporate and leisure business. 续签公司和旅行社商务合同。 Ensure that store requisitions are submitted monthly. 确保每月提交采购单。 Ensure ordering ofbusiness cards. 确保名片的订购。 Ensure sensible and effective use ofthe telephone - all incoming calls promptly answered in an agreed manner. 确保合理、有效使用电话--以酒店标准应答所有来电。 Ensure that calls are screened and dealt with in an appropriate way. 确保电话的适当筛选和处理。 Assist telesales research of existing/new clients within guidelines of Director of Sales / Director ofSales & Marketing. 帮助电话销售，在市场销售总监和销售总监的指导下，进行现有/新客户的调研。 Sort all incoming mail for the attention of the Direetor of Sales and Marketingand Sales Department. 将所有收件按照重要程度排序，提醒销售总监和市场销售部成员的注意。 Ensure the strict confidentiality ofinformation passing thoughthe offce. 确保信息严格保密。 Record minutes of all meetings conducted by Sales Meetings and any others as when directed by the Sales and Marketing team from time to time. 记录市场销售部所有会议记录，并随时记录市场销售部的其他所有会议记录。 Maintain the highest standards ofprofessional, ethics, and attitude toward all hotel guests clients. and colleagues. 保持最高标准的专业、道德和态度面对所有酒店客人,客户和同事们。 Coordinate and assist in organizing sales trips 协调和协助组织销售差旅。 Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies andprocedures. 及时、有效并依照公司政策和制度执行所有职责。 Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel's policy on fire, hygiene, health & safety. 理解并严格遵守员工手册中的规定和出台的各种消防安全准则和酒店的政策,卫生 健康和安全的条例。 Ensure that all potential and real hazards are reported and rectified immediately. 确保所有潜在和现实危害迅速被反馈给上级。 Understand and strictly adhere to the hotel’s employee rules regulations. 员工理解并严格遵守酒店的规定要求。 Perform any other duties as assigned to them by management. 执行管理层分配的其他工作。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 在任何时候，根据业务的需要可以添加额外的责任和任务。 Keep grooming match with standard. 根据饭店及品牌标准保持个人仪容仪表。 Conduct health regulation, safety policy. 执行健康及安全法规、政策及程序。 Settle danger situation and inform potential danger. 采取行动排除危险情况，并及时通知危险隐患。 Carry out all the process ofsafety emergency. 执行酒店安全紧急情况政策及程序。 Ensure heart ofhouse clean, safe and hygiene. 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 Keep analysis,evaluate,improve self-behaviour. 不断分析、评估、改进个人工作表现。 Comply with code ofconduet. 遵守道德行为规范。 Comply with StaffHandbook and related policies. 遵守《员工手册》的相关规定。 Complete the temporary job assigned by the reporting leader. 完成上级安排的临时性工作。

SCOPE 范围 Responsible for cleaning the rooms and public areas in accordance with Kempinski standards and procedures, and personalized service is provided according to guests' expectations. 按照凯宾斯基的标准和流程对房间和公共区域进行打扫，并根据客人的需求提供个性化服 务。 MAIN RESPONSIBILITIES 主要工作职责 Clean assigned occupied and vacant apartments according to the standards established by the hotel. 根据饭店的标准清洁住客和空置公寓。 Clean the apartments, including bed making, dusting the room, furniture, cleaning the washroom, replenishing toilet paper, changing towels, wiping dust, cleaning the bathroom and kitchen counter, stove surface top areas, vacuuming the carpet and wiping wooden floors with floor mats and disposing of garbage. Report the room status in the WeChat working group after the room cleaning: tenant is at home, not at home or sleep out. For vacant apartment, in addition to the above, it also includes sofa cleaning and carpet shampooing, and the deep cleaning of all kitchen equipment, facilities, furniture and all areas ofthe apartment. 根据饭店卫生标准打扫住客公寓，包括铺床、打扫房间、家具和卫生间，补充卫生纸、更换毛巾、擦尘、清洁浴室、厨房台面和灶台，用吸尘器清扫地毯、用地托擦拭木地板和处理垃圾。打扫完毕时，及时在工作群里上报住客房状态:客人在家、客人不在家或外宿。对于空置公寓，除上述内容外，还包括沙发和地毯的清洗，所有厨房设备、设施、家具和公寓所有角落的深度清洁。 While cleaning the apartment, verify that all equipment and furniture is in good condition and fiunctioning, and report to the supervisor for any items that need to be repaired. Do not wear indoor cleaning slippers in public areas. 在清洁公寓时，确认所有设备和家具处于正常工作状态，有需要维修的，及时向主管报告。请勿在公共区域穿着室内打扫时穿的拖鞋。 Keep the hygiene and order of the work trolley. 注意工作车的卫生和整齐。 Pay special attention to the apartment tenants with special cleaning time and preferences. 特别注意有特殊打扫时间和习惯的住客公寓。 Report to supervisor for anything that need to be repaired in the corridors and public areas around or outside ofapartments. 向主管报告公寓周围、外部走廊、公共区域内需要维修的项目。 Do not talk loudly in public areas and apartments, and avoid talking about the privacy of the tenants and employees. 不在公共区域及公寓内大声交谈，避免谈论住客和员工的隐私。 Knowledgeable of hotel product and promotions in order to answer tenants’ questions. 了解饭店产品和促销知识，以回答租户的问题。 Answer all tenants’questions/requests in a friendly and caring manner, take appropriate actions or, if needed, report to supervisors. lt may be providing information, giving an extra amenities such as a towel, etc. 以友好和关心的方式回答所有租户的问题、要求，采取适当的行动，如需要时，将 问题提交给有能力处理问题的相关人员。有可能是提供信息，为客人提供额外的物 品，如毛巾等 Record relevant information on the apartment cleaning sheet for query. For any special requests need to be followed up, guest registration discrepancy, safety hazards, report to the supervisor. 在房表上记录相关信息，以便查询。将客人的特殊要求，登记人数差异，公寓内潜 在安全隐患立即报告主管。 Report to the supervisor for any lost and found items at once and coordinate with supervisor when taking items down. 发现客人遗留物品立即向主管报告，在取回物品时与主管协调。 Keep grooming match with standard. 根据饭店及品牌标准保持个人仪容仪表。 Conduct health regulation, safety policy, 执行健康及安全法规、政策及程序。 Settle danger situation and inform potential danger. 采取行动排除危险情况，并及时通知危险隐患。 Carry out all the process ofsafety emergency. 执行酒店安全紧急情况政策及程序。 Ensure heart of house clean, safe and hygiene. 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 Keep analysis,evaluate.improve self-behaviour. 不断分析、评估、改进个人工作表现。 Comply with code of conduct. 遵守道德行为规范。 Comply with Staff Handbook and related policies. 遵守《员工手册》的相关规定。 Complete the temporary job assigned by the reporting leader. 完成上级安排的临时性工作。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根据业务和酒店的需要，可以随时添加额外的职责和任务。