BASIC FUNCTION基本职责
To handle andmonitor all matters relating to customer credit and timely collection ofoutstanding debts.
负责处理所有信贷客户事宜，及时收回应收欠款。
DUTIESAND RESPONSIBILITIES职责和义务
1. Knowand observe the credit policies of group and the hotel and to assist inestablishing and compiling clear and well defined credit procedures for allpositions in a formal credit manual.
熟悉并遵守集团的信用政策，帮助建立和编制信用手册中所有岗位相关的信用操作流程。
2. Befully conversant with the credit policy and procedures.
熟悉信贷政策和程序。
3. Investigatecustomer’s credit worthiness by research through various available sources(e.g. banks, trade and credit associations etc.) and to recommend creditapproval or disapproval to management.
负责客人的信用评估，对于客人信贷申请的批准或否定给于建议。
4. Maintaina complete alphabetical credit file for each account containing alldocumentation related to the credit research.
按一定次序做好使用文件归档工作包括相关的附件无一遗漏。
5. Maintainseparate updated alphabetical listings of approved credit account holders andnon-approved applications, and to recommend credit approval or disapproval tomanagement.
区分整理已获批准的挂帐帐户和未获批准的信贷申请，对于信贷申请的批准与否给出自己的建议。
6. Setand continuously review credit limits for both in-house guests and City Ledgeraccounts.
设置信贷限额并检查所有住店客及挂帐客人的消费变动是否超过限额。
7. Systematicallyfollow up on collection of outstanding accounts in a manner that will yield thebest timely results while maintaining good relations with the customer.
在跟踪及催收帐款时要有礼貌并同客人保持良好的关系以确保应收账款的收回。
8. Issuetimely reminders and collection letters.
定时寄出催款及收帐信。
9. Reportunfavorable information which may affect a customer’s credit standing so as toallow timely action.
及时汇报任何影响客人信贷的情况及相关信息。
10. Identifydaily in-house guest balances which are in access of the house limit forappropriate follow up action with the guests.
检查每日住店客人消费是否超过限额并及时跟踪。
11. Followup on collection of; Returned Cheques; Credit Card Chargebacks; Skipperaccounts; Late charges; Guaranteed No-shows.
对收帐、退支票、信用卡退款、逃帐追收、保证预定等及时跟踪。
12. Investigatedisputed charges and to follow up on queries raised by City Ledger customer.
调查由争议的入账并及时回复挂帐客人的疑问。
13. Handleall credit requests from in-house guests.
负责住店客人的挂帐要求。
14.Issuecredit card cancellation bulletins to Front Office and Food & BeverageOutlets.
发放信用卡黑名单给前台和各餐饮营业点。
15. Analyzetrends in Accounts Receivable balances or significant changes in paymentpatterns and to recap major collection problems for the monthly credit controlmeeting.
分析应收帐款及变动，在每月信贷会议上就主要的应收帐款问题着重说明。
16. Maintainongoing detailed documentation of all collection efforts by account for futureanalysis of a customer’s credit worthiness and to serve as support in the eventof a bad debt write-off.
保留所有收帐记录，以及分析客人信用情况同时也可作为坏帐处理的证明。
17. Recommendthe writing-off of uncollectible accounts.
对收不到的账款的应收帐户建议坏帐处理。
18. Supervisethe activities of the credit staff including the formal preparation ofcollection schedules for bill collection.
负责管理信贷员工收帐准备工作及收款日程表。
19. Trainall involved employees such as Front Office Clerks and Food & BeverageCashiers to ensure continued adherence to established credit procedures.
培训相关员工包括前台员工、餐厅收银确保其忠于执行已建立的信贷程序及政策。
