确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise
and provides exceptional guest service at all times.
适当时为其他部门的内部客人提供优质服务。
Provides excellent service to internal
customers in other departments as appropriate.
礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer
complaints and inquiries in a courteous and efficient manner, following through
to make sure problems are resolved satisfactorily.
与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague
interactions with good working relationships.
与客人建立并保持良好的客户关系。
Establishes a rapport with guests
maintaining good customer relationships.
以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other Associates in a
supportive and flexible manner, focusing on the overall success of the hotel
and the satisfaction of hotel guests.
以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Works in a supportive and flexible
manner with other departments, in a spirit of “We work through Teams”.
按照要求维持所有物品和客用品的标准库存量。
Maintains par stocks of all equipment
and guest supplies as required.
根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料。
Seats, takes orders and serves food and
beverage to guest according to the established sequence and procedures.
向客人呈送菜单,回答客人问询并为客人提供关于食品、饮料及服务的建议。
Presents menu, answers enquiries and
makes suggestions regarding food, beverage and service to restaurant guests.
在每次用餐结束后清理台面或餐桌并重新摆台。
Clears and resets counters or tables at
conclusion of each course.
根据顺序,为客人点单并服务。
Take
order and serve the guest according to the sequence.
销售产品。
Up-sell
product.
维持营运的供应品和控制损坏量。
Maintain
guest supplies and control the cost.
在下班时,确保饮料的存货是正确的。
Ensure
beverage stock in the bar is correct.
确保自助餐的布置是按照标准的并在服务中掌控自助餐。
Ensure
buffet set up and service according to the standard.
根据部门分配的任务,确保流畅的服务。
Ensure
smooth service according to the task arranged.
必需能处理任何有关食物和饮料的询问和要求。
Handle
enquiries and require in food and beverage.
协助每月对所有设备和存货进行检查。
Assists
in conducting monthly inventory checks on all operating equipment and supplies.
在服务之前,必需做指导。
Provide
guidance before serving.
对菜单中的食物和饮料要非常了解,并能向客人推荐食物和饮料的组合,就像促销中的选择一样。
Knowledgeable
in food and beverage, Able to up-sell and recommend food and beverage.
有能力培训新员工和实习生。
Able
to train the new incoming associate and trainees.
与餐务部,客房部和维修部门进行良好的沟通,确保餐厅的干净、保修。
Maintain
communication with stewarding, house keeping and engineering, Ensure restaurant
clean and well maintained.
根据设计的菜单,提供饮料。
Provide
food and beverage according to the menu.
对餐饮部或酒店其他部门的岗位进行灵活的调换。
Exchange
the position flexible.
始终提供高质量、快速的服务。
Provide
efficient and high quality service all the time.
根据不同的用餐时间,进行不同的摆台并在用餐高峰时,从新摆台。
Set
up and turn over the table in the meal period.
根据布草房建立的安排表,把脏的布草送到洗衣房并把干净的拿回部门。
Change
the linen according to the schedule.
准备摆台并按照部门营运手册来执行工作职责。
Set
up tables according to the Department Operation Manual.
收集所有食物和饮料的需求。
Collect the needs in food and beverage.