BASIC FUNCTION基本职能 在指定范围内负责开展与公司客房及会议客户的良好关系，以确保和增加酒店销售指标完成。 Responsible formanaging and developing corporate accounts and corporate meeting accountswithin assigned territory / market segment to generate sales and achieve hotelsales plan and profit targets DUTIES AND RESPONSIBILITIES职责和责任 1. 在指定业务范围内规划并发展与公司客房及会议客户的良好关系，从而确保酒店销售指标完成。 Prospectand develop strong relationships with meeting planners, convention organizers,associations, corporate and commercial accounts within assigned territory togrow sales revenue and achieve annual sales plan. 2. 对所有客户要求在24小时内予以回复。  Act on and respond to all enquiries andrequests for proposals within 24 hrs. 3. 建立系统的销售活动计划以更有效的开展客户，从而确保酒店销售额的最大化。3. Formulate a systematic approach todeveloping sales plans and activities to support account set in order toachieve maximum return on sales call productivity. 4. 积极发展利用私人关系以扩大客户范围。 Solicits through personal calladditional sales accounts from assigned accounts. 5. 为了更好地位客户提供服务，加强与前厅、餐饮、客房及其它部门合作配合。 Coordinates with Front Office,F&B, Banquet, Housekeeping and other related department to ensure thehighest level of customer service for our accounts. 6. 负责在销售管理系统中及时更新工作进程。 Maintains an up-to-date record ofall sales activities and account profiles within the sales management system. 7. 每周上交以下报表：每周销售活动情况，下周销售计划，竞争者和市场分析和其它报表。 Submits the following reports on aweekly basis, a summary of sales activities, forward sales plans, competitiveand market intelligence and any other report as may be required. 8. 参加会展和开展销售扫楼及出差等活动，以扩大销售范围。 Participatesactively at assigned trade shows, sales blitz and sales trip to gain exposurefor the hotel andsecure sales leads. 9. 参加每周由销售总监或销售副总监的会议， 并协助销售总监或者销售副总监管理团队。 Attendsweekly sales meetings and other meetings as assigned by ADOS or DOS， Assist DOS or ADOSin managing sales team. 10. 完成其它委派的任务。 Performsother duties and responsibilities that may be required. 11. 每月评估销售成绩。 Tracks and measures theperformance of sales on a monthly or period basis. JOB SPECIFICATION职位要求 1. 大专及以上学历，相关专业。 A degree in Business Administration or related discipline. 2. 至少4年国际性酒店的相关工作经验。 Minimum 4 years’ experience in Sales in an international hotelenvironment. 3. 有进取心及良好形象。 Personable,aggressive and articulate. 4. 良好的书写和口头交流技巧，英文及普通语言话流利。 Fluent inEnglish and Putonghua with strong oral and written communication skills. 5. 资深处理国际市场经验及对当地市场有很好的了解。 Establishedrelationships with key multinational accounts, commercial houses, travelagents and tour operators.

Assist the Engineering superior with general hotel and building maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of your customers. 协助工程主管进行酒店和大厦的整体维修保养，确保在你的专业领域中高标准完成工作，满足客户的需求和期望。 Provide special expertise and handle all repair and maintenance of various electrical systems.  为各类电气系统提供专业支持并处理所有相关的维修和保养  Provide special expertise and handle high voltage electrical systems as required.  需要时，为强电电气系统提供专业支持和维修 Attends to repairs and maintenance of electrical circuits in all areas of hotel control.  酒店所有区域电路的维修和保养 Attends preventive maintenance on electrical panels/ equipment.  配电板/电气设备的预防性维修 Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel处理酒店范围内的各类维修和保养工作，包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业 Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system.  对现有的系统提出改进建议，从而优化该系统的运作效率和经济节约 Participates in Hotel Energy Conservation Program.  参加酒店节能计划 Attends to all work request and repairs and maintenance works  处理所有工作请求和检修工作  Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer.  在没有当班工程师/总工程师指导的情况下，主动并预见性地实施预防性维修计划中规定的任务。 Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV, fire lives and safety equipment & system.  负责各类设备的检修和相关服务，如，洗衣设备、厨房设备、加热设备、通风和空调设备、包括发动机、泵、风扇、水处理装置、污水处理装置和发电机、电灯和供电、CCTV、电话、电视、消防、生命与安全设备和系统 Be responsible for the maintenances and repairs of all aspects of the electronic system such as Fire alarm control system, BAS, CCTV, CATV, PABX/AV, etc. in accordance with approved standards to achieve optimum operating efficiency at all times. Be responsible for assisting electrician to do other electrical works. Implement other services or duties as requested by Director of Engineering or Assistant Chief Engineer.  负责按认可的标准保养和维修酒店所有的弱电系统如消防报警系统、楼宇自控系统、监控系统、有线电视、交换机/音响系统等，使之一直达到最佳运转效果。协助强电电工进行其它强电工作。执行工程总监或助理总工分派的其它公所或任务。 QUALIFICATIONS AND REQUIREMENTS任职要求  Technical school graduate in electrical trade or obtain vocational training plus 2 years of experience in electrical work and prefer 1 year in hotel experience, or an equivalent combination of education and experience.  技术学校电气专业毕业或接受过职业培训加上2年电气相关的工作经验，拥有1年酒店工作经验者优先，或拥有同等的教育和经历 Professional certification and license if required by law.  持有法律可能要求的职业证书和许可证。

Assist the Engineering superior with general hotel and building maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of your customers.   协助工程主管进行酒店和大厦的整体维修保养，确保在你的专业领域中高标准完成工作，满足客户的需求和期望 Attends to repair and maintenance of refrigeration equipment such as centrifugal Chillers, air cooled Chillers, walk in cold room and freezer rooms and other commercial/industrial refrigeration equipment.  负责制冷设备的维修和保养，如，涡轮冷冻机、风冷式冷冻机、步入式冷藏室和冷冻室及其他商用/工业制冷设备 Attends to repair and maintenance of air conditioning equipment such as window units, package units and fan coil units.  负责空调设备的维修和保养，如窗式空调、柜式空调和风冷式空调等 Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel.  负责酒店范围内的各类维修和保养工作，包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业 Participates in Hotel Energy Conservation Program.  参加酒店节能计划 Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer.  在没有当班工程师/总工程师指导的情况下，主动并预见性地实施预防性维修计划中规定的任务。 Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV, fire lives and safety equipment & system.  负责各类设备的检修和相关服务，如，洗衣设备、厨房设备、加热设备、通风和空调设备、包括发动机、泵、风扇、水处理装置、污水处理装置和发电机、电灯和供电、CCTV、电话、电视、消防、生命与安全设备和系统

Assist the Engineering superior with general hotel and building maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of your customers.  协助工程主管进行酒店和建筑的整体维修保养，确保在你的专业领域中高标准完成工作，满足客户的需求和期望 Carries out repairs and maintenance of domestic hot & cold water systems, cooling water systems, storm and sanitary sewer systems, irrigation/fountain water systems and swimming pools.   实施国产冷热水系统、冷却水系统、风暴和卫生下水道系统、灌溉/喷泉供水系统和游泳池的维修和保养  Carries out electric arc or oxy acetylene welding. 实施电弧焊接和氧乙炔焊接 Replacement or new construction projects which may include GI, PVC and cast iron piping and fabrication of necessary brackets supports for installation.  更换或新的施工工程，可能包括安装白铁皮、PVC和铸铁管道和必要的托臂支架的装配 Attends to repairs or replacement of all bathroom / toilet fixtures in guest rooms, public areas and back-of-the-house areas.  负责客房、公共区域和酒店后勤区域所有厕所/盥洗室固定装置的维修或更换 Cleans all manholes and clears sewage and storm water line blockages using sneaker machine or ropes and ring arrangement as required.  清洁所有检修孔，并根据需要，使用疏通机、绳或环清理下水道和风暴水管的堵塞 Operate boiler and attend all repair works related to steam supply. 操作锅炉和负责蒸汽供应的所有相关维修工作 Attend to all related work to natural gas  负责天然气的所有相关工作 Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel.  负责酒店范围内的各类维修和保养工作，包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业。 Participates in Hotel Energy Conservation Program.  参加酒店节能计划  Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer.  在没有当班工程师/总工程师指导的情况下，主动并预见性地实施预防性维修计划中规定的任务。 Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV, fire lives and safety equipment & system.  负责各类设备的检修和相关服务，如，洗衣设备、厨房设备、加热设备、通风和空调设备、包括发动机、泵、风扇、水处理装置、污水处理装置和发电机、电灯和供电、CCTV、电话、电视、消防、生命与安全设备和系统 QUALIFICATIONS AND REQUIREMENTS任职要求  Technical school graduate in mechanical trade or obtain vocational training plus 2 years of experience in mechanical or plumbing work and prefer 1 year in hotel experience, or an equivalent combination of education and experience.  技术学校机械专业毕业或接受过职业培训加上2年机械或管道相关的工作经验，拥有1年酒店工作经验者优先，或拥有同等的教育和经历 Obtain Boiler operating license and any other Professional certification and license if required by law. 获得锅炉操作许可证及法律可能要求的其他职业证书和执照。

BASIC FUNCTION基本职责 Responsible for the care, maintenance and general up-keep of all gardens, landscape areas, plants, trees inside and outside of hotel. 负责所有花园、景区、植物和酒店内外树木的照料、保养维修 DUTIES AND RESPONSIBILITIES 职责和义务 1.Sweeps and cleans all gardens and landscaped areas inside and outside of the hotel, gathers dry leaves, weeds, and places garbage in proper receptacles. 清扫所有的花园和酒店内外的景区，集中所有的落叶、杂草，并把垃圾安放在适当的容器里 2.Waters plants and trees per schedule; cultivate them regularly. 每个班次负责浇灌；定期耕种 3.Applies appropriate fertilizers and insecticides to all plants and trees per schedule. 每个班次给所有的植物适当的施肥和杀虫 4.Performs all activities of a gardener . 履行园丁的所有工作任务 5.Keeps, takes care of and maintains a nursery for plant propagation. 保持、照料并维护好植物培养的花圃 6.Cleans all garden tools and equipment and stores them properly before signing out. 在下班前清洁整理好所有的工具和设备 7.Prepares schedule/log book for all indoor plant movement. 准备好记录室内植物搬动情况的记录本 8.Reports to Supervisor problems encountered in garden operation. 向主管汇报在工作时遇到的问题 9.Performs other related duties that may be assigned. 履行其他可能被安排的相关任务 JOB SPECIFICATION工作要求 1.At least Middle School Graduate 初中以上学历 2.At least 1 years‘ experience 至少有1年的工作经历 3.Artistic and appreciates beauty of nature 一定的审美能力

BASIC FUNCTION基本职责 Responsible for the cleanliness, and co-ordinates with Engineering regarding maintenance of the swimming pool and surrounding areas; ensures the safety and comfort of pool users. 负责清洁泳池及其周围区域并与工程部协调好对泳池的保养工作；确保顾客的安全和舒适 DUTIES AND RESPONSIBILITIES 职责和义务 1.Observes closely activities in the swimming pool area and advises pool users on preventive and safety measures. 紧密观察泳池区域的情况，并劝告顾客注意安全 2.Cleans and maintains regularly the swimming pool and surrounding areas, including chairs, tables, pool locker rooms and all pool equipment. 定期清洁保养泳池及其周围区域，包括躺椅、桌子、泳池更衣室和所有泳池内的设施设备 3.Informs medical clinic, Assistant Executive housekeeper and immediate supervisors of any accident and readily renders first aid assistance to victims. 向医务室、行政副管家和主管汇报意外事故并给与受害者第一时间的急救 4.Checks chlorine and acid contents of pool water, records results in logbook reports same to supervisor. 检查池水氯气和酸的含量，做好记录并向主管汇报 5.Controls issuance of towels and locker keys to pool users and makes sure that guests sign in the log book provided for tracer purposes. 控制好发放给顾客的毛巾和更衣室钥匙，确保顾客在记录本上签字 6.Attends to the needs of guests such as providing them with towels, arranging tables and chairs and others. 照顾顾客的需要，例如：为他们提供毛巾，整理桌子和躺椅等 7.Checks membership cards of guests using pool locker rooms as required. 检查使用泳池的顾客的会员卡 8.Checks and maintains supplies room and ensures that supplies and equipment are adequate and complete for the day’s work. 检查和保养供应室，并确保供品和设备的完好充足以满足一天的工作 9.Makes sure that all doors are locked before signing out. 在下班前确保所有的门都被锁上 10.Performs other related duties that may be assigned. 履行其他可能被安排的相关任务 JOB SPECIFICATION工作要求 1.At least high school graduate 高中以上学历 2. Male, physically and medically fit 男性，身强体壮 3. Must be a strong and skilful swimmer 必须具有较好的游泳技能 4. Holder of life saver certificate 具有救生员证书 5. Knowledgeable in administering first aid measures 具有第一时间的观念 6. Good in verbal communication 良好的口语能力

计划组织，控制和协调大堂吧的各项事宜 1. Effectively manage the restaurant by ensuring the following: 有效的管理餐厅，确保以下几方面： o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual 根据部门的标准和程序手册，监督执行的情况 o Adhere to opening and closing procedures 遵循开档和关档的程序 o Adhere to bill paying procedures 遵循帐单支付的程序 o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up selling certain products; etc. 组织有效的交接班例会，确保所有员工知道了解贵宾、特别场合和每日的特色菜，并推销更好的产品 o Personally meet and farewell a minimum of 80% of your customers 至少亲自接待百分之八十的客人 2. Share recommendations and guest comments to Chef and Food and Beverage Director to reflect current customer profile. 与厨师和餐饮总监共同分析客人的评论和建议以了解顾客最近的整体情况 3. Develop and implement Promotions Calendar for F&B products in restaurant. 在餐厅发展和执行餐饮部产品的促销计划 4. Manage special event concepts. 处理特别的活动计划 5. Anticipate market changes and review operations when necessary. 注意市场的变化，必要时回顾营运情况 6. Conduct competitor analysis 分析竞争者的情况 7. Create positive publicity opportunities 创造积极的公开机会 8. Manage customer database and utilize effectively 管理顾客的资料并有效的利用 9. Up-sell property facilities 推销更好的设施 10. Actively pursue cost saving measures. Recycle wherever possible 积极地采取开支节省措施, 尽可能反复利用 11.Manage wage and beverage cost 控制工资和酒水开支 12.Stock control 库存控制 13.Analyze food and beverage statistics through point of sale system 分析食物和酒水的销售额 14.For conferring daily with supervisory staff and management on any operational problems. Conducting inspection tours of the operation to ensure proper cleanliness, manning and placement for daily business. 与上级或主管级员工交流协商每日的运作问题。在每日营业期间视察运作的场地确保适当的情节、人事安排以及摆放等。 15.Must maintain effective discipline over the department, ensuring that all Departmental rules and regulations are adhered to. And that all grooming and hygiene standards are maintained. Taking disciplinary action wherever required to enforce this. 维持部门内有效的纪律，确保遵循所有部门的规章制度，仪容仪表和卫生标准。必要的时候采取处罚行动。 16.To plan and co-ordinate a guest recognition program, and implement once approved by the F&B Director. 计划和协调客人的优惠政策计划，在餐饮总监的同意下立即执行。 17.To assign and delegate responsibilities and authority for the operation areas within the department to the Supervisors. Developing the position within a suitable time frame (to be discussed) so that they may be able to carry out the duties and responsibilities of the Restaurant Manager. 为主管分配和委派部门内操作区域的责任和职责。在适当的时间周期内发展有潜力的员工，以便他们能够执行餐厅经理的责任和职责。 18.To maintain effective communication on the activities of the department with the F&B Office and other areas of the Hotel, in order to provide the best possible service to the guests. 与餐饮办公室和酒店其他部门就酒店的活动保持有效的交流，以便为客人提供最佳的服务。 19.To be aware of trends, practices and new products available or current in the industry, by means of monthly competitor evaluations, industry analysis and trade literature. 通过每月评估竞争对手，行业分析注意发展趋势、实操、可用的新产品和行业内的近况。 20.To maintain a high profile within the restaurant during service periods, with emphasis on guest relations and needs. 在服务期间保持餐厅良好的形象，特别注意与客人的关系及他们的要求。 21.To ensure that all service and quality standards are maintained as per the operating policy of the outlet and requirements as set by the Hotel, and to correct whenever required. 确保根据酒店的要求和餐厅的操作制度提供高质量的服务，并在有必要时纠正。 22.To hold and conduct a monthly communications meeting with all staff, and submit minutes to the F&B Director accordingly. Follow up on points raised within the meeting and action within a time frame of 30 days. 与员工一起每月组织员工的交流会，并向餐饮总监汇报会议时间。记录会议要点，并在三十天内完成。 23.To attend and participate in all monthly F&B Departmental Meetings and daily morning briefings and to send replacement on scheduled days off. 24.参加每月的餐饮部会议和每日晨会，并安排休息时的换班。 25.To do monthly maintenance checks on all equipment, furniture and fixtures and reports all areas in need of attention to the appropriate department. 每月检查所有的设备、家具和工具，向相应部门报告需要注意的相关区域。 26.To ensure the safety of all equipment held within the restaurant, ensuring that all equipment is properly handled, cleaned and stored at all times. Correcting any areas which are in need of attention, so that all compliance with established polices is carried out. 安全的操作餐厅内的所有设备，确保时刻适当的操作、清洁和储存。改进需要注意的区域，以遵循现有的制度。 27.To ensure that Potential breakages are avoided and that staff are aware of the Departmental breakage procedure. And that full compliance is received with regards to minimizing breakage. 避免潜在的损坏，确保所有的员工注意部门的损坏程序并完全遵循以将损坏降到最低程度。 28.To actively participate in the set up and running of any promotion held in the outlet, including planning and implementation of such promotions. 积极的参加餐厅组织的布置和运作促销活动，包括这种促销活动的计划和执行 29. Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions. 对紧急情况进行评估及处理，得出结论时应做出有逻辑的正确的决定。 30. Works with superior in the preparation and management of the department’s budget. Duties include: 与上级共同负责部门预算的准备和管理工作。主要职责如下： o Provide input for Restaurant strategy and input for budget process 为餐厅提供策略计划和参与酒店的预算计划 o Controls and monitors departmental costs on an ongoing basis to ensure performance against budget 监督和控制部门在运做中的花费并确保根据预算做一切开支 JOB SPECIFICATION工作要求 1.Knowledgeable in all aspects of F&B operations 餐饮运作各项方面熟知 2.Familiar with overall operations of the Hotel 酒店各方面熟知

BASIC FUNCTION基本职责 Responsible for planning, organizing, leading, supervising, coordinating, reviewing, and participating in the daily work of front desk employees. 负责计划，组织，领导，主管，协调，审核和参加前台员工的日常工作。 DUTIES AND RESPONSIBILITIES 职责和义务 1.Supervise, coordinate and participate in the daily work of front desk staff, such as: assigning rooms to guests; Control and handle keys, information, and correspondence for guest rooms; Provide information; Timely update the room situation for the purpose of selling rooms; Keep relevant records for statistical reporting purposes; Maintain accurate records of guest history/registration cards; Provide accurate room occupancy rates 主管协调并参与前台员工的日常工作，如：为客人分房；控制和处理客人房间的钥匙，信息和信件；提供信息；及时更新房间情况以便销售房间；保留相关记录以备统计报告；保留准确的客人历史/登记卡的档案；提供准确的客房入住率. 2.Ensure that the daily work of all front desk staff is carried out in accordance with the established procedures and standards 确保所有前台员工的日常工作根据拟定的程序和标准进行 3.Ensure the accuracy of guest bills, room rates, and other information, and check them before handing them over to the audit 保证账单，房价等信息的准确性，交审计进行审核 4.Ensure that guests' needs, inquiries, and complaints are appropriately addressed and resolved through mediation 确保客人的需求，询问，投诉适当处理和调解了 5.Monitor the daily list of arriving guests, record VIP guests and other special instructions or requests, and complete them according to the requirements 监察每天的到达客人名单，记录下贵宾客人和其他特别指示或要求并根据要求完成 6.Work closely with the housekeeping department to monitor guests' room status 与客房部密切合作留意客人的房态 7.Compare the room status report of the housekeeping department with that of the front desk department, and notify the front desk manager/guest service manager of any discrepancies 将客房部的房态报告与前厅部的比较，一旦有任何差异通知前厅部经理/宾客服务经理 8.Understand the knowledge of group members and provide training on relevant skills for front desk colleagues 了解集团会员知识，对前台同事相关技能培训 9.Fulfill the obligations of all department heads and other assigned tasks 履行所有部门主管的义务及其他指派的任务 JOB SPECIFICATION工作要求 1.Must be familiar with the operation of the front desk 必须熟悉前台的操作 2.Strong oral and written communication skills 口头表达和书面表达能力强 3.Able to communicate with people of different personalities 能与不同个性的人交流 4.Proficient in local city history, famous historical sites, shopping areas, theaters, etc., in order to provide better service to customers 精通当地城市历史，名胜古迹，购物区，剧院，等等，以便提供给客人更好的服务 5.At least 2 years of work experience in international standard hotels 至少2年以上在国际标准酒店工作经验 6.Language proficiency: fluent Mandarin; Master English conversation skills 语言能力： 流利的普通话、掌握英文会话

BASIC FUNCTION基本职责 Responsible for all activities related to the hotel, familiar with hotel product knowledge, book rooms for guests and put the reservation information into the system, answer all external and internal calls of the hotel. Voice always brings joy to conversation. Management and training of GSC staff. 负责所有与酒店相关的活动，熟悉酒店产品知识，为客人预定房间并将预定做入系统，接听酒店所有外线和内线电话。声音总是能使人在交谈中感到愉悦。总机员工的管理和培训。 DUTIES AND RESPONSIBILITIES 职责和义务 1.Greet guests at all times in a friendly and helpful manner, and try to understand and address them by name. 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。 2.Be familiar with standard departmental work procedures. 熟知部门标准工作程序。 3.Answer all calls from guests according telephone etiquette and resolve the guest’s requirement. 按照标准电话礼仪接听所有来电并解决客人的需求。 4.Record the information and needs of all callers, and communicate them to relevant departments or individuals in a timely manner. 记录所有来电者的信息和需求，并及时传达给相关部门或个人。 5.Understand the activities that will be held in the hotel within three days, so as to answer the guests' inquiries 了解三天内酒店将举行的活动，以便客人询问时为客人解答。 6.Familiar with all the products that the hotel can provide to improve the hotel's operating income. 熟悉所有酒店可以提供的产品，为酒店提高营业收益。 7.Keeps abreast of changes in financial policies and work procedures. 随时留意财务政策和工作程序的变化。 8.Responsible for responding to guest requests for safe deposit box service at all times. 随时负责回应客人关于使用保险箱服务的要求。 9.Be familiar with all special promotions such as: seasonal package programs, frequent guest discount programs. 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划等。 10.Handles guest complaints, inquiries and requests, include morning call and telephone DND. and refers problems to manager if unable to provide assistance themselves. 处理客人的投诉、问询和请求，包括叫醒服务，房间免打扰等等。如果自己无法提供协助，则将问题转给经理。 11.Every effort is made to ensure that guests will leave the hotel with a good impression of the service they received. 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。 12.Keep the work area neat and orderly at all times . 随时保持工作区域的整洁和有序。 13.Develop training plan and complete monthly training report. 制定培训计划和完成每月培训报告。 14.Obey the work arranged by the superior and complete it efficiently 服从上级安排的工作并高效完成 JOB SPECIFICATION工作要求 1.Proficient in various aspects of protocol work 精通总机各项工作内容 2.Good communication and computer operate skills 良好的沟通和计算机操作能力 3.Responsible, strictly confidential, meticulous, and practical 有责任心、严守机密，仔细认真，讲求实效 4.Having management skills 具有管理能力 5.Priority given to candidates with relevant and equivalent job experience 同等岗位工作经验者优先

BASIC FUNCTION基本职责 Responsible for planning, organizing, leading, supervising, coordinating, reviewing, and participating in the daily work of concierge employees. 负责计划，组织，领导，主管，协调，审核和参加礼宾的日常工作 DUTIES AND RESPONSIBILITIES 职责和义务 1.The daily work of the baggage handler and doorman in charge includes luggage delivery, guest placement, calling, information dissemination, and recording on the event project table 主管行李员和行李员兼司机的日常工作包括行李递运，安置客人，呼叫，信息传达、车辆使用，并在事件项目表上作记录 2.Answer phone calls regarding baggage handler services and handle inquiries, requests, and complaints from customers regarding their department 回答有关行李员服务的电话并处理客人对其部门的询问要求和投诉 3.Develop a work schedule for all baggage handlers, check their attendance and completion status on the notebook, ensure that unfinished projects are completed in a timely manner, and take appropriate action 为所有行李员制订工作日程表，在笔记本上核查行李员任务出席和完成情况，确保未完成项目将及时完成，采取适当行动 4.Supervise the use and maintenance of the luggage room, handle the cleaning affairs of the luggage room, and collect, store, and handle luggage according to appropriate procedures 主管行李房的使用和维护，处理行李房的清洁事务并根据适当程序收取存储和处理行李 5.Ensure that employees have proper appearance clean and orderly and are able to use appropriate etiquette 确保员工仪表得体、干净并能使用适当的礼仪 6.Ensure proper operation of the dispatch system 确保调度系统的正常运行 7.Notify the superior leaders about the performance of the department and provide suggestions on ways and methods to improve service quality 向上级领导汇报本部门的事宜，对提高服务质量的方式方法提出建议 8.In the absence of the chief concierge , conduct preliminary interviews on behalf of the chief concierge with applicants who meet the hotel's standards 在首席礼宾司不在的情况下代表礼宾司对应聘人员进行初步面试，对方应符合酒店的标准 9.Provide orientation training for new employees in the department and notify them in writing that their performance will be evaluated 对部门新员工的迎新培训并书面通知他们的表现将被评估 10.Draft reward form and notice of improper behavior 拟定奖励表和不正当行为通知 11.Praise employees' performance and recommend good behavior based on the situation 根据情况表扬员工的表现和推荐良好的行为 12.If necessary, conduct internal personnel training within the department 如有需要则进行部门内部人员培训 13.Accept and complete other assigned tasks 接受及完成其它指派任务 14.Maintain operating equipment in good working order. 维持营业设备良好的工作状态。 15.Keep working areas neat and tidy at all times. 随时保持工作区域的干净与整洁。 16.Identify VIPs, regular and long staying guests and build rapport to offer personalized service and assistance. 识别贵宾、常规客人和长住客人并提供个性化的服务。 17.Cultivate good working relationships with inter-related departments. 与有内在联系的部门建立良好关系。 18.Deliver high quality service to guests. 向客人提供优质服务。 19.Ensure guest needs and reasonable requests are met. 确保客人需求和合理要求被满足。 20.Seek opportunities to continually improve guest service. 通过记录客人的评论并以此为实践，不断地寻找机会发展对客服务。 21.Promote the hotel and products and services. 促销饭店与酒店的产品与服务。 22.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。 23.Assist in keeping the lobby area clean at all times. 协助保持大堂区域任何时间的高度整洁。 24.Assist traffic and parking of vehicles at the main entrance if necessary. 协助维持酒店主要入口处交通、停车秩序。 25.To assist in keeping all public area in a clean and professional presentation assuring ashtrays and other work areas are clean. 协助维持公共区域的清洁和专业化外观，确保烟灰缸及其他工作区域的清洁。 26.Attend all training sessions that are requested by the hotel’s management. 参加酒店安排的培训课程。 27.Never solicit tips from Guests. 决不允许向客人索要小费。 28.Carry out other tasks as directed by your supervisors. 完成你上级交待的其它任务。 JOB SPECIFICATION工作要求 1.Above high school degree 大学专科以上学历 2.At least 2 years’ experience 至少年2工作经验 3.Proficient in various aspects of protocol work 精通礼宾各项工作内容和 4.Good communication skills; 良好的沟通能力；

BASIC FUNCTION基本职责 Responsible for managing and supervising customer relationship services. 协助负责管理监督客户关系服务的事宜。尽可能多的客人并提供服务 1.Greet and escort guests, handle check-in/check-out procedures, and provide efficient and courteous one-stop services. 负责酒店宾客的迎送、入住登记及退房办理，提供高效、礼貌的一站式服务。 2. Proactively understand guest needs, coordinate with housekeeping, F&B, conference and other departments to ensure timely resolution of guest requests. 主动了解宾客需求，协调客房、餐饮、会务等部门，确保宾客诉求及时解决。 3. Provide personalized recommendations based on guest preferences (e.g., room type, dining, activity arrangements) to enhance the guest experience. 根据宾客偏好（如房型、饮食、活动安排等）提供定制化建议，提升宾客体验。 4. Be familiar with hotel facilities, services, and nearby attractions, providing accurate information and route guidance to guests. 熟悉酒店设施、服务项目及周边景点，为宾客提供准确的信息咨询与路线指引。 5. Patiently listen to guest feedback, resolve complaints in a timely manner, and report to management to drive service improvements. 耐心倾听宾客意见，及时处理投诉并上报管理层，推动服务优化。 6.  Patrol public areas to ensure cleanliness, proper facility conditions, and maintain the hotel’s high-service standards. 巡视公共区域，确保环境整洁、设施完好，维护酒店高端服务标准。 7.Assist guests in emergency situations (e.g., safety incidents, guest illness) and follow hotel emergency procedures. 在突发事件（如安全事故、客人生病等）中协助宾客，配合酒店应急流程。 JOB SPECIFICATION工作要求 1.Educational level: Graduated from a college diploma 文化程度：大学专科毕业 2.Age: 22-40 years old 年龄： 22- 40岁 3.Experience: At least 2 years of work experience standard hotels 经验：至少2年以上在酒店同岗位工作经验 4.Language proficiency: fluent Mandarin; Solid English conversation skills 语言能力：流利的普通话；英文会话能力扎实

BASIC FUNCTION基本职责 做好酒店客房预订工作，同客人建立良好的公共关系。 Efficient handlingof reservation, keep good relationship with guests. DUTIES AND RESPONSIBILITIES 职责和义务 1. 熟悉处理房间预订的程序，确保有效的处理预订。 Be familiar with the room reservation procedures; ensure efficienthandling of all reservation. 2. 通过各种途径快捷、礼貌的接受和确认所有房间的预定。途径包括但不限于：电话、传真、邮件、亲自到店、销售人员。 Receive and confirm room reservations through various way, including but without call, fax, email, walk in and sales. 3. 及时准确地输入预订资料。 Input reservation information timely and accurately. 4. 做好预订文件的存档和交接工作。 Make archive and transfer reservation documents. 5. 熟知当前销售策略、促销活动及酒店其它活动。 Be familiar with current sales strategy, promotions and otheractivities. 6. 为客人提供咨询，订车等其他相关服务。 Offer related service to guest such as consulting and car. 7. 同客人建立良好的公共关系。 Keep good relationship with guests. 8. 为客人和饭店其他部门的员工提供全面和正确的信息。 Provide complete and correct information for guestsand staff. 9. 不断的提高对客服务水平，确保赢得客人最大程度的满意。 Improve service levels to satisfy guests. 10. 协助预订部经理和其他销售人员完成相关工作。 Assist reservation manager and sales to completerelated work. 11. 接受日常培训和考核。 Complete training schedule and routine check. JOB SPECIFICATION工作要求 1. 知识 Educationqualifications： 学历要求：大专及以上学历。Academic requirement: Collage certificate andabove. 2. 专业要求：旅游/酒店管理等相关专业。 Major:Major in hospitality or related. 3. 技能  Skills： 4. 熟悉高星级酒店预订程序。 Familiar with reservation processor of high classhotel. 5. 熟知酒店客房状况，可售房情况，酒店的设备设施及服务。 Fully understand room status, hotel facilities andequipment.

BASIC FUNCTION 基本职责 领导市场传讯团队，制定及执行市场推广计划，开展酒店宣传，树立和维护酒店公众形象。 Lead Marketing Communications Team, produces and implement a marketing plan which promotes. Builds and maintains prestigious image of the hotel. DUTIES AND RESPONSIBILITIES 职责和义务 1. 负责市场传讯部的日常管理工作： In charge daily management work Marketing Communications Dept.: 1） 严格要求部门员工的日常行为并帮助员工提高工作技能。 Discipline reservation agents’ daily works and assist them improve working skills. 2） 通过有效的管理技巧鼓励员工和激发员工的工作积极性。 Encourage and work up employees’ enthusiasm by using effective management skills. 3） 安排员工班次，视情况安排员工加班及休假。 Arrange work shift, overtime and leave. 4） 完善部门各项管理规章制度，制定培训大纲，定期开展员工培训。 Improve policy and procedure of department. Make training plan and conduct trainings. 2. 开展酒店各项市场传讯工作 Develop work of MarCom. For hotel： 1） 按照酒店销售和市场计划编订公关活动方案。 According the plan of sales and marketing produces the public relations activities plan of hotel. 2） 给地方、地区传媒推送新的酒店信息。 Issued hotel information to media, included local, regional. 3） 处理相关文稿及信息收集。 Handle and collect the relevant documents and information. 4） 为酒店住客或新闻媒介按需提供公关服务。 Provide public service for hotel guests and media. 5） 撰写、编辑和检查酒店推广宣传资料。 Writing, edit and checked the information of hotel promotion. 6） 实施所有通过审批的广告宣传计划。 Implemented the marketing plan that the approved. 7） 酒店形象设计和推广。 Design and promoted the hotel image. 3. 维护酒店公共关系 Maintenance public relations of hotel： 1） 与新闻媒体建立良好关系并保持紧密联系。 Establish a good relationship with the news media and keep close contact. 2） 了解集团其他酒店公关活动情况。 Be aware the sister hotel public relations activities. 3） 出席有价值的庆典活动。 Attended the valuable celebration. 4） 代表酒店回应新闻、媒体的咨询。 On behalf of the hotel, respond to news media consultant. 5） 评估地方团体/慈善活动的价值，建议酒店参与。 Evaluate the activities in the value of the local community / charity, and to recommend the hotel to participate in. 6） 接待贵宾、记者、传媒、酒店业人员和公关人员。 Reception VIP, journalists, media, hotel staff and public relations personnel. 7） 安排团体参观酒店的事宜，并协助部门做好配合工作。 Arrange group visited hotel issues, and assist the departments to do a good job of work. 4. 协助市场销售总监工作，监督部门职员工作，保证市场传讯工作顺利完成。 Assist the DOSM, supervision dept. staff, ensure the successful completion of the work of marketing communications. JOB SPECIFICATION工作要求 知识 Education Requirement 1. 学历要求：相关专业大学专科及以上 Academic requirement: colleague certification and above 2. 专业要求：传媒，广告，管理，营销等相关专业 Professional requirements: media, advertising, management, marketing and other related professional 3. 工作经验要求：三年以上相关职位工作经验 Working experience: at least three years related experience 技能 Skills 1）专业技能要求Professional Skills： 全面了解并掌握酒店的设施设备、各种服务项目、产品特点、酒店经营方针及销售策略等信息。Be aware the facilities and equipment of hotel, all kinds of services, product characteristics, the hotel management and sales strategy information. 掌握新闻、广告、宣传等专业知识，熟悉营销和推广业务。 Be aware the news, advertising, publicity and other professional knowledge, familiar with marketing and promotion. 具有广泛的社交活动能力。Has a wide range of social activities. 熟练使用英语。Proficient use the English. 2）管理技能要求 Management Skills： 掌握酒店管理知识，掌握公共关系学、心理学、行为科学等基础知识。 Master the hotel management knowledge, master the basic knowledge of public relations, psychology, behavioral science. 具有较强的管理能力，熟悉本部门工作，能对下级进行有效的领导。 Has strong ability of management, familiar with the work of the Department, effective leadership on subordinates. 具有较强的判断、决策、创新和应变能力。 Have a strong judgment, decision making, innovation and ability. 具有较强的组织协调能力，能合理地安排本部门的人员工作，能协调各有关部门之间的关系 4. 职业素养要求 Professional Quality Requirement： 1） 具有团队精神和创新意识 Have team spirit and innovative consciousness. 2） 责任感强 Strong responsibility 3） 服务意识 Good sense of service. 5. 其他责任 Others 1） 了解旅游业现状及政府有关政策、法律和条款规定。 Be aware the situation of Tourism, relevant government policies, law and provision. 2） 具有良好的公关形象。Good personal image. 3） 掌握基本社交礼仪。Master the basic social poise and grace.

GENERALMISSION 职责概述 Underthe general guidance and supervision of the Human Resources Manager, theTraining Officer will assist in planning, controlling, coordinating andparticipating hotel staff training. Manage and control hotel quality includingservice quality and staff service quality, improve staff service standards andimprove hotel quality. 在人力资源总监和培训质检经理的指导及管理下，培训主任将主要进行计划、控制、协调、参与酒店员工的培训活动。并负责管理和控制酒店质量，包含了服务和员工的服务标准，不断提升员工服务标准和最终提升全酒店的服务质量。 DUTIES AND RESPONSIBILITIES职责和任务 Training Area培训方面： 1. Establishes hotel orientation,training, developing and evaluating systems. 建立酒店迎新培训，完善并评估培训系统。 2. Identifies training needs 分析培训需求。 3. Develops training programs 提高培训计划。 4. Establishes standard policies andprocedures for training 建立培训政策及程序标准。 5. Liaises with external resourcespersonnel 建立与外界培训资源的联络。 6. Ensure the staff compliance withhotel training policies and procedures 确保员工遵守酒店培训政策及程序。 7. Oversee staff hotel training andeffective staff management. 统一负责酒店的培训工作以保证对全体员工的有效管理。 8. Maintains and updates stafftraining records, policies and procedures and other training matters.  Conducts Training Needs. Analysis for management and supervisory staffto identify and determine training needs. 管理和更新员工培训档案、酒店规章制度与工作程序以及其它培训文件进行培训需求调查，为管理层及主管员工分析及决定培训要求。 9. Skills Training. 技能培训。 10. Analyses the data to determinepriorities for different categories of staff. 分析数据决定有同级别的员工培训要求。 11. Sets objectives for all programsto be conducted for the year. 为年培训计划制定目标。 12. Prepares Training Plans for theHotel. 准备酒店培训计划。 13. Develops internal Training programbased. 内部培训课程。 14. Identifies number of internaltrainers required. 寻找所需酒店内部培训教官。 15. Determines selection criteria forinternal. 制定内部挑选标准。 16. Management and supervisorytraining and General Programs Evaluates programs conducted 管理主管培训及评估教程。 17. Maintains the necessary files fortraining activities summary. 管理并及时更新培训的重要文件。 18. Schedules/runs trainers meeting. 安排参与培训员会议。

BASIC FUNCTION 基本职责 Responsible for managing and supervising customer relationship services. 协助负责管理监督客户关系服务的事宜。尽可能多的客人并提供服务 1.Greet and escort guests, handle check-in/check-out procedures, and provide efficient and courteous one-stop services. 负责酒店宾客的迎送、入住登记及退房办理，提供高效、礼貌的一站式服务。 2. Proactively understand guest needs, coordinate with housekeeping, F&B, conference and other departments to ensure timely resolution of guest requests. 主动了解宾客需求，协调客房、餐饮、会务等部门，确保宾客诉求及时解决。 3. Provide personalized recommendations based on guest preferences (e.g., room type, dining, activity arrangements) to enhance the guest experience. 根据宾客偏好（如房型、饮食、活动安排等）提供定制化建议，提升宾客体验。 4. Be familiar with hotel facilities, services, and nearby attractions, providing accurate information and route guidance to guests. 熟悉酒店设施、服务项目及周边景点，为宾客提供准确的信息咨询与路线指引。 5. Patiently listen to guest feedback, resolve complaints in a timely manner, and report to management to drive service improvements. 耐心倾听宾客意见，及时处理投诉并上报管理层，推动服务优化。 6.  Patrol public areas to ensure cleanliness, proper facility conditions, and maintain the hotel’s high-service standards. 巡视公共区域，确保环境整洁、设施完好，维护酒店高端服务标准。 7.Assist guests in emergency situations (e.g., safety incidents, guest illness) and follow hotel emergency procedures. 在突发事件（如安全事故、客人生病等）中协助宾客，配合酒店应急流程。 JOB SPECIFICATION 工作要求 1.Educational level: Graduated from a college diploma 文化程度：大学专科毕业 2.Age: 22-40 years old 年龄： 22- 40岁 3.Experience: At least 2 years of work experience standard hotels 经验：至少2年以上在酒店同岗位工作经验 4.Language proficiency: fluent Mandarin; Solid English conversation skills 语言能力： 流利的普通话；英文会话能力扎实

协助餐厅经理计划组织，控制和协调特色餐厅的各项事宜。在餐厅经理缺席的情况下承担特色餐厅经理职责 1．Effectively manage the restaurant by ensuring the following: 有效的管理餐厅，确保以下几方面： o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual 根据部门的标准和程序手册，监督执行的情况 o Adhere to opening and closing procedures 遵循开档和关档的程序 o Adhere to bill paying procedures 遵循帐单支付的程序 o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up selling certain products; etc. 组织有效的交接班例会，确保所有员工知道了解贵宾、特别场合和每日的特色菜，并推销更好的产品 o Personally meet and farewell a minimum of 80% of your customers 至少亲自接待百分之八十的客人 2．Share recommendations and guest comments to Chef and Food and Beverage Director to reflect current customer profile. 与厨师和餐饮总监共同分析客人的评论和建议以了解顾客最近的整体情况 3．Develop and implement Promotions Calendar for F&B products in restaurant. 在餐厅发展和执行餐饮部产品的促销计划 4．Manage special event concepts. 处理特别的活动计划 5．Anticipate market changes and review operations when necessary. 注意市场的变化，必要时回顾营运情况 6．Conduct competitor analysis 分析竞争者的情况 7．Create positive publicity opportunities 创造积极的公开机会 8．Manage customer database and utilize effectively 管理顾客的资料并有效的利用 9．Up-sell property facilities 推销更好的设施 10．Actively pursue cost saving measures. Recycle wherever possible 积极地采取开支节省措施, 尽可能反复利用 11．Manage wage and beverage cost 控制工资和酒水开支 12．Stock control 库存控制 13．Analyze food and beverage statistics through point of sale system 分析食物和酒水的销售额 14．For conferring daily with supervisory staff and management on any operational problems. Conducting inspection tours of the operation to ensure proper cleanliness, manning and placement for daily business. 与上级或主管级员工交流协商每日的运作问题。在每日营业期间视察运作的场地确保适当的情节、人事安排以及摆放等。 15．Must maintain effective discipline over the department, ensuring that all Departmental rules and regulations are adhered to. And that all grooming and hygiene standards are maintained. Taking disciplinary action wherever required to enforce this. 维持部门内有效的纪律，确保遵循所有部门的规章制度，仪容仪表和卫生标准。在需要贯彻执行的地方采取处罚行动。 16．To assign and delegate responsibilities and authority for the operation areas within the department to the Supervisors. Developing the position within a suitable time frame (to be discussed) so that they may be able to carry out the duties and responsibilities of the Restaurant Manager. 为主管分配和委派部门内操作区域的责任和职责。在适当的时间周期内发展有潜力的员工，便他们能够执行餐厅经理的责任和职责。 17．To maintain effective communication on the activities of the department with the F&B Office and other areas of the Hotel, in order to provide the best possible service to the guests. 与餐饮办公室和酒店其他部门就酒店的活动保持有效的交流，以便为客人提供最佳的服务。 18．To be aware of trends, practices and new products available or current in the industry, by means of monthly competitor evaluations, industry analysis and trade literature. 通过每月评估竞争对手，行业分析和注意发展趋势、实操、可用的新产品和行业内的近况。 19．To maintain a high profile within the restaurant during service periods, with emphasis on guest relations and needs. 在服务期间保持餐厅良好的形象，特别注意与客人的关系及他们的要求。 20．To plan and co-ordinate a guest recognition program, and implement once approved by the F&B Director. 计划和协调客人的优惠政策计划，在餐饮总监的同意下立即执行。 22．To ensure that all service and quality standards are maintained as per the operating policy of the outlet and requirements as set by the Hotel, and to correct whenever required. 确保根据酒店的要求和餐厅的操作制度提供高质量的服务，并在有必要时纠正。 23．To hold and conduct a monthly communications meeting with all staff, and submit minutes to the F&B Director accordingly. Follow up on points raised within the meeting and action within a time frame of 30 days. 与员工一起每月组织员工的交流会，并向餐饮总监汇报会议时间。记录会议要点，并在三十天内完成。 24．To attend and participate in all monthly F&B Departmental Meetings and daily morning briefings and to send replacement on scheduled days off. 参加每月的餐饮部会议和每日晨会，并安排休息时的换班。 25. To ensure the safety of all equipment held within the restaurant, ensuring that all equipment is properly handled, cleaned and stored at all times. Correcting any areas which are in need of attention, so that all compliance with established polices is carried out. 安全的操作餐厅内的所有设备，确保时刻适当的操作、清洁和储存。改进需要注意的区域，以遵循现有的制度。 26．To actively participate in the set up and running of any promotion held in the outlet, including planning and implementation of such promotions. 积极的参加餐厅组织的布置和运作促销活动，包括这种促销活动的计划和执行 27．Works with superior in the preparation and management of the department’s budget. Duties include: 与上级共同负责部门预算的准备和管理工作。主要职责如下： o Provide input for Restaurant strategy and input for budget process 为餐厅提供策略计划和参与酒店的预算计划 o Controls and monitors departmental costs on an ongoing basis to ensure performance against budget 监督和控制部门在运做中的花费并确保根据预算做一切开支 Knowledgeable in all aspects of F & B operations 餐饮运作各项方面熟知 Familiar with overall operations of the Hotel 酒店各方面熟知 Possesses technical and managerial expertise 领导能力

BASIC FUNCTION基本职责 Responsible for all activities related to the hotel, familiar with hotel product knowledge, book rooms for guests and put the reservation information into the system, answer all external and internal calls of the hotel. Voice always brings joy to conversation. 负责所有与酒店相关的活动，熟悉酒店产品知识，为客人预定房间并将预定做入系统，接听酒店所有外线和内线电话。声音总是能使人在交谈中感到愉悦。 DUTIES AND RESPONSIBILITIES 职责和义务 1.Greet guests at all times in a friendly and helpful manner, and try to understand and address them by name. 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字 2.Be familiar with standard departmental work procedures. 熟知部门标准工作程序。 3.Answer all calls from guests according telephone etiquette and resolve the guest’s requirement. 按照标准电话礼仪接听所有来电并解决客人的需求。 4.Record the information and needs of all callers, and communicate them to relevant departments or individuals in a timely manner. 记录所有来电者的信息和需求，并及时传达给相关部门或个人。 5.Understand the activities that will be held in the hotel within three days, so as to answer the guests' inquiries 了解三天内酒店将举行的活动，以便客人询问时为客人解答。 6.Familiar with all the products that the hotel can provide to improve the hotel's operating income. 熟悉所有酒店可以提供的产品，为酒店提高营业收益。 7.Responsible for responding to guest requests for safe deposit box service at all times. 随时负责回应客人关于使用保险箱服务的要求。 8.Be familiar with all special promotions such as: seasonal package programs, frequent guest discount programs, 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划。 9.Every effort is made to ensure that guests will leave the hotel with a good impression of the service they received. 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。 JOB SPECIFICATION工作要求 1.Standard Mandarin, sweet voice, moderate speaking speed 普通话标准，声音甜美，语速适中 2.Good communication and computer operate skills 良好的沟通和计算机操作能力 3.Responsible, strictly confidential, meticulous, and practical 有责任心、严守机密，仔细认真，讲求实效 4.English speaking proficiency is preferred 英语口语熟练者优先

BASIC FUNCTION基本职责 Assists Executive Housekeeper in supervising and coordinating all activities of Housekeeping personnel. 协助行政副管家做好监督工作，并协调好所有客房员工的工作 DUTIES AND RESPONSIBILITIES 职责和义务 1.Supervises and coordinates the functions of Housekeeping personnel such as cleaning and maintaining hotel premises, storing and issuing of hotel linens. 监督协调客房部员工的工作，例如：清洁和保养客房营运场所，储存发放酒店的布草 2.Prepares daily floor assignments of Room Attendants based on room occupancy. 根据住客率安排每天楼层服务员在楼层内的工作 3.Hands out floor keys to Floor Supervisor and lists of work priorities for the day. 分发楼层钥匙给楼层主管，并列出当天的工作重点 4.Inspects all rooms blocked for VIPS; endorses all VIP-occupied rooms are properly cleaned and maintained. 检查所有房间尤其是贵宾房；确认所有贵宾房的清洁和物品的完好 5.Checks regularly all floor areas and floor public areas and informs supervisors concerned regarding deficiencies. 定时检查所有楼层区域和客房公共区域，并通知主管其不足之处 6.Spot checks all Housekeeping equipment in use and kept in storeroom. 盘点所有客房部正在使用的设备和库存的设备 7.Trains all supervisors periodically for improvement of Housekeeping operations. 定期进行主管的培训以提高改善客房部的运作 8.Supervises the general inventory taking of all housekeeping materials, linen and equipment. 监督管理客房部一般物品，布草和设备 9.Coordinates with other departments such as Front Office, Engineering and Laundry. 与其他部门做好协调工作，例如：前台、工程部、洗衣房 10.Performs other duties that may be required by his superior. 履行由其上级要求的工作职责 JOB SPECIFICATION工作要求 1.College graduate 专科毕业 2.At least with 3 years’ experience 至少3年同岗位工作经验 3. Familiar with operation of Front Office, Engineering and Laundry 熟悉前台、工程部和洗衣房的运作 4. Personable and neat, aggressive 外貌姣好、整洁，有进取心的

【岗位职责】 1、 按照市场销售总监的指示，负责设计、美工制作、酒店宣传用品、市场推广以及与酒店服务有关的宣传品设计。负责供应商与酒店之间的沟通，确保所有出品准时完成，并符合酒店集团标准。协助市场传讯经理日常工作和分配下的特别任务。 【岗位要求】 1、按照酒店宣传品和广告的标准制作美工设计。 2、为市场销售总监提供所有宣传品和广告的设计方面的技术支持。 3、准备每周工作报告至市场传媒部门。 4、维护酒店形象。 5、负责公关活动的摄影及照片的剪辑。 6、更新和维护酒店图片库，听从直接汇报人指挥进行必要工作。 7、负责所有的设计工作包括设计、排版、影印和印刷。 8、监督酒店所有宣传品的质量。 9、参加酒店促销活动 10、与市场传讯经理工作，确保在所有酒店宣传品、广告及媒体报道都给酒店带来最优良的形象宣传。 11、遵守酒店酒店的员工守则。 12、遵守酒店酒店的程序及政策。

【岗位职责】 1、通过训练领导和激发团队员工。 2、其他经理不在的情况下，代替其他经理和总经理作为整个酒店的职责经理。 3、积极地参加职业培训，让员工保持水平一致。 4、训导团队，提高员工水平，激励他们完成目标。 5、确保员工手册，相关劳动法，HR指南的一致性，如有违反，纪律处分。 6、根据酒店标准，进行每年一次的1：1的个人发展回顾，确保对员工进行公平客观的描述，以便为员工提供继续发展的平台。 7、训练和发展有潜力的员工，令其有更好的职业前景。 8、致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 9、负责新员工的培训，使其尽快胜任工作，并告知酒店的要求。 10、及时有效的和宾客沟通，确保给顾客及时的答复。每个客人的投诉要求必须要在二十四小时内解决。 11、登记客人，确保客人信息完整填写并确认，按照酒店荣誉会员和飞行里程会员的要求服务和发展会员，同时确认付款方式。 12、将客人送至客房，介绍客房布局，确保行李及时递送等。 13、采取必要行动，及时有效的处理顾客的不满，适当的时候告知其他宾客关系经理。回访客人，确保客人对解决方法满意。 14、关注客户信息和喜好，确保满足客人的要求。15、作为接待VIP客人的酒店员工，要确保为客人提供人性化服务。 16、按照客人的预定或喜好安排房间，控制房间。 17、确保为会员顾客提供优质专业的服务，发展客人加入会员。 18、和销售，预定和商业发展团队共同为客人提供服务 19、及时准确的将客人的信息录入公安报告系统。 20、遵循酒店品牌标准。 21、了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 22、确保前台和其他部门间的沟通交流，特别是客房部，餐饮部等。 24、持酒店数据的准确，便于操作。维持前台设备的正常运做和工作区域的清洁。 25、及时将信息传递至相关人员，确保尚未完成的事情移交至有关人员，让宾客满意。参加必要的会议并阅 【岗位要求】 1、限女士，形象气质佳、身高165cm+，保持和供应商的良好关系 2、保证向酒店内部和外部客人提供高质量的服务 3、维护酒店设施设备的正常运转 4、保持工作环境整洁 5、达到绿色酒店的要求 6、编辑更新工作标准和程序

酒店预计2025年9月初开业，现厨房招聘各岗位厨师（热菜、粤菜、打荷、切配、蒸车、面点、西点等），有意者可投简历应聘，非诚勿扰！

【岗位职责】 1、 熟知当天订餐情况，注意记录宾客的特别活动(如生日庆祝会)，应及时向主管汇报。 2、 替宾客存取保管衣物，并询问有无贵重物品，贵重物品提醒宾客自行保管。 3、 迎接宾客，引导宾客到预订台位或宾客满意的台位。 4、 客满时，负责安排好后到的宾客，使宾客乐于等位。 5、 随时注意听取宾客的意见，及时向上级反映。 6、 随时注意在接待工作中的各种问题，及时向上级反映和协助处理。 7、 掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息。 8、 向客人介绍餐厅各式菜点、各种饮品和特式菜点，吸引宾客来餐厅就餐。 【岗位要求】 1、大专及以上学历，性格外向，善于沟通，面对客人不怯场； 2、有一定的应变能力，能妥善处理服务中出现的一般性问题； 3、工作主动、热情、认真，责任心较强； 4、身体健康，仪表端庄，男士身高173cm+，女士163cm+，形象佳。

【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、女士优先，中专毕业学历或同等以上。 2、有3年以上同星级客房管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4、掌握熟悉客房管理、服务流程和质量标准，可及时对员工进行专业培训。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度，流利的英语口语，形象气质佳，沟通能力强，反应灵活。 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。