· Conducts shift briefings to ensure hotel activities and operational requirements are known
· 进行有效的交接班简报工作,以明确酒店活动和运营要求
· Supervise front office operations during assigned shift including:
· 在当班期间监督前厅部运营情况,包括:
o Maintenance of guest information
o 维护客户信息
o Maintenance of information about local events
o 维护当地活动的信息
o Compile occupancy statistics
o 统计入住情况
o Supervise the use of he public address system
o 监督公共广播系统的使用
o Supervise group bookings
o 监督团组预订情况
o Assisting with serious complaints
o 协助解决严重投诉问题
· Supervise cashiering activities during shift including:
· 在当班期间监督收银活动,包括:
o Cash handling and banking procedure
o 现金处理和银行业务程序
o Dealing with irregular payments
o 处理非法支付情况
o Instructing staff in credit policies and facilities
o 就信用政策和设备对员工进行指导
o Instructing staff in cash security procedures
o 就现金安全程序对员工进行指导
o Carry out debtor control
o 实施应收帐款控制
o Prepare reports
o 准备财务报告
o Supervise the cashiering system
o 对收银系统实施监管
· Works with Superior and Human Resources on manpower planning and management needs
· 与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
· 与上级领导和财务总监一起编制和管理部门预算。
1.确保所有礼宾部员工和车队遵循品牌承诺并始终提供优异的对客服务。
2.礼貌并有效地处理客人和员工的询问,对于无法立即处理的投诉和提出的问题,应汇报上级,并迅速跟进及时反馈结果。
3.确保所有员工始终为客人提供礼貌和专业化的服务。
4.保持与顾客和同事之间良好的合作关系。
5.经常性地亲自确认客人得到尽善尽美的服务。
Job Description:
1.Ensures that all Concierge and Transportation associates deliver the brand promise and provide exceptional guest service at all times.
2.Handles guest and associate enquiries ina courteous and efficient manner, reporting complaints or problems if noimmediate solution can be found, whilst feeding back a prompt follow up.
3.Ensures all associates provide acourteous and professional service at all times.
4.Maintains positive guests and colleagues interactions with good working relationships.
5.Personally and frequently verifies thatguests are receiving the best possible service.