JOB OVERVIEW职位概述
The Crowne Meetings Fulfillment Manager will be responsible for converting assigned leads through the effective execution of the inquiry handling process, the preparation of proposals, quotations, and other activities aimed at meeting client needs and maximizing hotel revenue. Key to this role is developing expertise in understanding sectorial/account needs, maximising lead conversion and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Crowne Meetings Fulfillment Executives and Crowne Meetings Fulfillment Coordinators in their daily tasks.
皇冠会务销售经理将负责通过有效的执行询价处理程序、报价准备工作、报价及以满足客户需求和最大化酒店收益为目标的其它活动来转化分配的业务线索。该职位的关键在于加强对各类/宾客需求的专业了解，最大程度的转化线索，推动酒店的收益增长。适用时，该职位还要求管理并积极指导指派的皇冠会务销售主任和皇冠会务销售协调员的日常工作。
FINANCIAL RETURNS财务回报
•Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise lead conversion rate
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加强对酒店主要目标领域的深度了解和认识，必要时获取各行业/客户的专业知识，使线索转化率最大化。
•Ensure the timely follow up and pursuit of business with customers’ leads in order to drive the highest levels of conversion
•确保及时的跟进并争取客户的业务线索，以推动线索转化达到最大程度。
•Conduct and/or assist Sales team in customer negotiation process
•组织和/或协助销售团队的客户谈判程序。
•Handle contract signing process
•处理合同签订程序。
•Updated lead status in relevant systems and communicates lead status to relevant Business Development staff (e.g. account owner)
•在相关系统中更新线索状态并与相关业务拓展员工（如客户负责人）沟通线索状态。
PEOPLE员工团队
•Team up with counterpart Crowne Meetings Events staff to deliver sector/customer specific services when appropriate
•与皇冠会务运营团队同等职位成员合作，在必要时为行业/客户提供要求的服务。
•Communicate to his/her superior any issues encountered and other relevant information
•与上级领导交流他/她所遇到的问题及其它相关信息。
•Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required
•出席并参与培训课程、每日例会及要求的其它会议。
•Where applicable, supervise, manage and train Crowne Meetings Fulfillment Executives and Crowne Meetings Fulfillment Coordinators in carrying out their responsibilities
•适用时，监督、指导和培训皇冠会务销售主任和皇冠会务销售协调员执行其工作职责。
GUEST EXPERIENCE宾客体验
•Process customer inquiry in accordance to specified service standards
•根据具体的服务规范处理客户询价。
•Develop and deliver relevant documentation to the customer
•为客户编制并提供相关文件。
•Prepare and deliver site inspections for potential customers (when necessary)
•准备并为有可能的客户提供现场考察服务（必要时）
RESPONSIBLE BUSINESS企业责任
•Prepare and submit proposals
•编制并提交报价。
•Ensure accurate and timely updating of a record of all relevant activities and customer information in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes
•确保在所提供的销售系统中（即Delphi，Opera 等）及时准确的更新所有活动的准确记录，以便将来参考与管理。
