工作职责： 1、负责餐厅开餐准备、席间服务、餐后收尾工作。 2、负责推介餐厅饮品及特色菜点。   任职要求： 1、有酒店工作经验优先。 2、男1.70米以上，女1.60米以上，具有良好的服务意识。 3、热爱餐饮服务，能适应站立、轮班工作。 4、良好的团队合作精神和行动力，有强烈的责任心和良好的沟通技巧。 请您携带一寸免冠照片，个人简历、身份证、学历证复印件前来参加面试 面试地址：朱雀大街南段汇成天玺酒店 1层行政人力资源部 公交线路： 18 、 46 、 106 、 203 、 210 、 219 、 258 、 401 、 908 等至南郊储配厂站 面试时间：周一至周五 下午 13:00-17:30 ; 招聘热线： 029-68719322 投递简历请至： 3600223273@qq.com

任职要求：    1.五官端正，能吃苦耐劳，服从管理。    2.沟通能力好，有对客服务意识。    3.有酒店客房工作经验 请您携带一寸免冠照片，个人简历、身份证、学历证复印件前来参加面试 面试地址：朱雀大街南段汇成天玺酒店1层行政人力资源部 公交线路：18、46、106、203、210、219、258、401、908等至南郊储配厂站 面试时间：周一至周五 下午13:00-17:30; 招聘热线：029-68719322 投递简历请至：3600223273@qq.com

【岗位职责】 1、负责公司客户光电美容仪器的操作与维护； 2、根据客户需求及皮肤状况，制定个性化的光电美容治疗方案； 3、严格遵守仪器操作规范，确保治疗过程的安全性与有效性； 4、跟踪客户术后恢复情况，提供专业护理建议及后续服务； 5、定期参加公司组织的技术培训，掌握最新光电美容技术与设备操作； 6、保持工作区域的整洁与设备的日常清洁保养。 【岗位要求】 1、具备良好的服务意识与沟通能力，能够耐心解答客户疑问； 3、工作细致认真，责任心强，注重操作安全与客户体验； 4、无经验者可培训上岗，有相关仪器操作经验或美容行业背景者优先； 5、身体健康，无传染性疾病，符合美容行业从业要求。

•Provide guests and team members with efficient food, good quality, prepared according to standard recipes and in accordance with food hygiene. 负责厨房热菜烹饪，为客人和团队成员高效率的提供食物，做到物美价廉，要按照标准食谱制作并且要符合食品卫生 。 •Supervise the proper functioning of the kitchen.              监督厨房的正常运作。              •Support the work of the sous chef or kitchen supervisor in the operation of the kitchen, ensuring an efficient service.            在厨房运作方面支持副厨师长或厨房主管工作，保证提供高效率的服务。 • Plan and prepare to perform high-quality food and set-up in designated areas and restaurants. 计划和准备执行高质量的食品和摆台在指定的区域和餐厅。 •Strictly follow recipes, standards and plating standards. 严格按照菜谱、标准和摆盘标准。 •Continue to maintain hygiene standards for cleanliness and hygiene in accordance with safe and reliable procedures. 继续保持清洁和卫生依照安全和可靠的程序制定的卫生标准。 •Proper operation of all equipment, appliances and machines. 正确操作所有的设备、器具和机器。 •Ability to accept field work assignments. 能够接受外场工作任务。 •Ability to accept getting the job done outside of the kitchen. 能够接受在厨房以外的地点完成工作。 •Inventory work can be requested. 可以被要求进行盘点工作。 •All team members should know about accommodation rates, banquets, forecast plans, and earnings. 所有团队成员都应知道关于住宿率，宴会，预测计划和收益。 •A close working relationship with the Management Department ensures high-quality cleanliness and a minimum breakage rate. 与管事部紧密的工作关系确保高质量的清洁和最低程度的破损率。

•Provide guests and team members with efficient food, good quality, prepared according to standard recipes and in accordance with food hygiene. 为客人和团队成员高效率的提供食物，做到物美价廉，要按照标准食谱制作并且要符合食品卫生 。 •Supervise the proper functioning of the kitchen.              监督厨房的正常运作。              •Support the work of the sous chef or kitchen supervisor in the operation of the kitchen, ensuring an efficient service.            在厨房运作方面支持副厨师长或厨房主管工作，保证提供高效率的服务。 • Plan and prepare to perform high-quality food and set-up in designated areas and restaurants. 计划和准备执行高质量的食品和摆台在指定的区域和餐厅。 •Strictly follow recipes, standards and plating standards. 严格按照菜谱、标准和摆盘标准。 •Continue to maintain hygiene standards for cleanliness and hygiene in accordance with safe and reliable procedures. 继续保持清洁和卫生依照安全和可靠的程序制定的卫生标准。 •Proper operation of all equipment, appliances and machines. 正确操作所有的设备、器具和机器。 •Ability to accept field work assignments. 能够接受外场工作任务。 •Ability to accept getting the job done outside of the kitchen. 能够接受在厨房以外的地点完成工作。 •Inventory work can be requested. 可以被要求进行盘点工作。 •All team members should know about accommodation rates, banquets, forecast plans, and earnings. 所有团队成员都应知道关于住宿率，宴会，预测计划和收益。 •A close working relationship with the Management Department ensures high-quality cleanliness and a minimum breakage rate. 与管事部紧密的工作关系确保高质量的清洁和最低程度的破损率。

•Provide guests and team members with efficient food, good quality, prepared according to standard recipes and in accordance with food hygiene.  为客人和团队成员高效率的提供食物，做到物美价廉，要按照标准食谱制作并且要符合食品卫生 。 •Support the work of the sous chef or kitchen supervisor in the operation of the kitchen, ensuring an efficient service. 在厨房运作方面支持副厨师长或厨房主管工作，保证提供高效率的服务。 •Plan and prepare to perform high-quality food and set-up in designated areas and restaurants. 计划和准备执行高质量的食品和 摆台在指定的区域和餐厅。 •Prepare and prepare food for guests and team members according to standard recipe cards. 根据标准食谱卡、为客人及团队成员准备和制作食品。 •Strictly follow recipes, standards and plating standards. 严格按照菜谱、标准和摆盘标准。 •Maintain HACCP requirements in all aspects of hotel operations. 在酒店运营之中保持HACCP各方面要求。 •Proper operation of all equipment, appliances and machines. 正确操作所有的设备、器具和机器。 •Always treat team members and superiors with a professional and positive attitude, and behave according to the rules of the hotel and the team member manual to ensure the good operation of the department.     时刻保持以专业和积极的态度对待团队成员和上级，行为举止以酒店的规则和团队成员手册的依据，确保部门的良好运营。 •Participate in and actively participate in all training. 参加并积极地参与所有的培训。 •Always understand, practice and promote teamwork to improve work efficiency and meet missions and goals as well as the overall standards of the department. 时刻理解、实践和促进团队合作，提高工作效率，达到使命和目标以及部门的总体标准。 •If necessary, management reserves the right to change or supplement the job description. 如有必要 ，管理层有权更改或补充该职位描述。 •Complete any other reasonable duties and assigned duties. 完成任何其他合理的职责和被指派的职责。

•Supervise and manage the reception work at the front desk during the on-duty period to ensure the provision of high-quality and efficient services. 督促管理当值期间前台接待工作，确保提供优质高效的服务。 •Communicate effectively with employees, provide clear instructions, pay attention to their performance and give incentives. 与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。 •In accordance with the rules and regulations of the hotel, to maintain quality and efficient service to solve all guests and staff encountered difficulties and problems. 在遵循酒店规章制度，维持优质高效服务的基础上设法解决所有宾客及员工遇到的困难和问题。 •Manage the front desk and use keen judgment and determination to quickly resolve unexpected situations during the current period. 管理前台，用敏锐的判断力和决断力对当值期间的突发状况予以迅速解决。 •Friendly and sincere greetings, patient listening, communication and solution to all guests and staff difficulties and problems. Lead the team and be able to adjust working hours to the needs of the hotel. 友好诚挚的问候，耐心倾听，沟通并解决所有宾客与员工的困难和问题。在团队中起到表率作用，能应酒店需求调整工作时间。 •Ensure consistency of employee handbooks, Chinese labor laws, HR guidelines, and provide training when necessary. 确保员工手册，中国的劳动法，HR指南的一致性，必要的时候提供培训。 •Train high-potential employees in the department to promote the improvement of work standards and further career planning. 培训部门高潜能员工，促进工作水平的提高及进一步的职业规划。 •Committed to hotel work, providing creative advice for hotel development, providing high quality service to customers and the entire team. 致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。     • Easy-to-understand training for new employees to meet the minimum standards of competence as soon as possible, understanding the company's expectations and requirements. 简单易懂的培训新员工，使其尽快达到胜任工作的最低标准,了解公司的期许与要求。          •Take necessary action to deal with customer dissatisfaction in a timely and effective manner, and inform the Duty Manager or Guest Relations Manager when appropriate. Return visitors to ensure that guests are satisfied with the solution. 采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。

•Communicate effectively with employees, provide clear instructions, pay attention to their performance and give incentives. Interview, select, train, supervise, evaluate, and manage all employees of the front office according to the relevant procedures. Pay attention to the traffic situation in the lobby and adjust the staff according to the needs. •与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，管理前厅部所有员工。留意大堂交通状况，根据需求进行人员调配。       •Pay attention to VIP and bookings with special requirements, update the relevant information of the system in a timely manner, and ensure the good operation of VIP and group bookings. Supervise changes to in-house guest rates. •关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良好运作。监督住店客人房价变更情况。 •Conduct daily management of the front desk, and solve customer problems with keen judgment and determination.对前台进 •行日常管理，用敏锐的判断力和决断力解决客户的问题。 •Conduct a 1:1 interview according to the Hilton PDR standard to ensure fairness to each employee and provide a platform for employees to continue to grow. •根据希尔顿PDR标准，进行1：1的面谈，确保对每个员工的公平，为员工提供继续发展的平台。 •Train high-potential employees in the department to promote the improvement of work standards and further career planning.培训部 •门高潜能员工，促进工作水平的提高及进一步的职业规划。 •Committed to hotel work, providing creative advice for hotel development, providing high quality service to customers and the entire team. •致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。 •Easy-to-understand training for new employees to meet the minimum standards of competence as soon as possible, understanding the company's expectations and requirements. •简单易懂的培训新员工，使其尽快达到胜任工作的最低标准,了解公司的期许与要求。 •Provide customers with warm and attentive service, feel at home. • 为顾客提供热情周到的服务，有宾至如归感。

•Active work, friendly service to guests. 积极的工作，友好的为客人提供服务。 •Actively participate in the various trainings required to improve work ability. 积极参加所需的各种培训，提高工作能力。 •Committed to hotel work, providing creative advice for hotel development, providing high quality service to customers and the entire team. 致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。 •Play an active role in the team at the front desk, communicate effectively and ensure that the goal is reached. 在前台的团队中起到积极作用，有效的沟通，确保达到目标。 •Provide customers with warm and attentive service, feel at home. 为顾客提供热情周到的服务，有宾至如归感。 •Check in as per the reservation, check the reservation information, Hilton Honors number and airline membership number to ensure the integrity of the check-in form and the security and validity of the payment method. 依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。 •Take necessary action to deal with customer dissatisfaction in a timely and effective manner, and inform the Duty Manager or Guest Relations Manager when appropriate. Return visitors to ensure that guests are satisfied with the solution. 采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。 •Maintain customer profiles and information to ensure the validity and accuracy of your booking. 维护顾客档案和信息，确保预订的有效性和准确性。 •Ensure personalized service treatment for VIP guests. 确保VIP客人个性化服务待遇。 •Introduce new HHonors members to ensure the benefits they deserve and provide them with quality and professional services. 引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。 •Ensure the accuracy of all billing consumption, and provide guests with efficient and fast checkout services. 确保所有帐单消费的精准性，为客人提供高效快捷的结帐服务。 •Enter accurate and complete information into the hotel management system for everyone to share. 将准确完整的信息录入酒店管理系统，以便大家分享。 •Follow The Hilton Brand Standards and get a basic overview of the Hilton Hotels Group 遵循希尔顿品牌标准，掌握希尔顿酒店集团的基本概况。

•Agree and implement actions to improve the quality of customer service. 同意并实施以行动去提高对客服务的质量。 •When necessary, timely and effectively handle guests' complaints, inform the front desk supervisor and guest service manager to continue to follow up and return visitors to ensure that guests are satisfied with the solution (service remedy). 必要时及时有效的处理客人的投诉，知会前台主管、宾客服务经理继续跟进并回访客人，确保客人对解决方法满意（服务补救）。•Establish good communication with the housekeeping team to ensure that the room is cleaned in place. 和客房部团队建立良好的沟通，确保房间清洁到位。 •Records keep a record of guests in order to better provide quality service to guests staying again. 记录保持客人历史记录，以便更好地给再次入住的客人提供优质的服务。 •Attend and attend regular antechamber and related meetings. 出席和参加定期的前厅部及相关的会议。 •Communicate with your team about your goals. 与团队针对目标进行沟通。 •Get the latest information about the surrounding areas of the city, places of interest, scenic spots, etc., for the convenience of customers. 了解城市周边地区的最新信息，名胜，风景地等，为顾客提供方便。 •Ensure that all guest requests and questions are responded to and handled promptly and efficiently according to the standard requirements of the Hilton brand. 根据希尔顿品牌的标准要求，确保所有的客人要求和问题都迅速和有效地响应和处理。

•Fulfilling hotel and departmental policies, rules and regulations and guidelines; •履行酒店和部门的政策，规章制度和指导方针； •Effective management and control of waste, repair old profits to become friends of environmental protection; •有效的管理与控制浪费，修旧利费成为环保之友； •Actively guide the work of subordinates and set an example, with advanced and fearless leadership skills; •积极引导下属工作并树立典范，具备超前的和无畏的领导能力； •Organize and lead employees to carry out daily maintenance work to ensure that the quality of the completed work meets the requirements of the hotel; •组织并带领员工进行日常的各项维修工作，确保所完成工作的质量符合酒店的要求； •Timely report to the superior leader of abnormal situations that occur in the work; •对工作中出现的异常情况及时向上级领导汇报； •Assist the engineer on duty to do a good job in staff management, maintenance work and planning, promote employees to achieve common goals, and strengthen team spirit. •协助值班工程师做好员工的管理、各项维修工作及计划，推动员工达到共同目标，加强团队精神. •Arrangement and supervision of maintenance and work procedures of various system equipment of the hotel; •酒店各系统设备的维修保养与工作程序的安排和督导； •Ensure that the maintenance of the hotel's various systems and equipment reaches the first-class level and standard;  •确保酒店各系统设备的维修保养达到一流的水平和标准； •Do preventive maintenance, energy protection and cost control procedures; •做预防性的维修保养，能源保护和成本控制程序； •Ensure that the hotel's system equipment has proper records in the maintenance; •确保酒店各系统设备在维修中有适当的记录； •Correct control and management of all equipment, tools and materials; •正确的控制、管理所有设备、工具和物料； •Actively strengthen communication and coordination with superior leaders, subordinate employees and relevant authorities; •积极加强与上级领导、下级员工及各有关当局的沟通协调工作； •Closely track and supervise the construction of bakers to the highest standards. •紧密跟踪与督导外面包工的施工，使其达到最高标准。

•Strictly abide by the "Employee Code" and various rules and regulations, obey the management, obey the command. 严格遵守《员工守则》和各项规章制度，服从管理，听从指挥。 •Strictly implement the rules and regulations, operate conscientiously, and ensure the safe operation of the equipment. 严格执行各项规章制度，认真操作，确保设备安全运行。 •Ensure the normal operation of the hotel's daily power supply, water supply, gas supply, heating and cooling equipment. 保证酒店日常供电、供水、供气、供热、供冷设备正常运转。 •Timely inspection and accurate filling in equipment operation records and handover records. 及时巡视准确的填报设备运行记录及交接班记录。 •Inspect and maintain the equipment and facilities under its jurisdiction. 对所管辖的设备、设施进行巡检与维护。 • Save energy and control energy consumption.·         节约能源，控制能源消耗。 •Follow up the guarantee work of banquets and conferences, and ensure the normal operation of hotel banquet and conference equipment.  跟进宴会、会议的保障工作，保证酒店宴会、会议设备的正常工作。 •Regularly and as required, the generator is tested to ensure that the power is generated and transmitted in the event of a power outage. 定期按要求试运行发电机、确保断电时发电送电。 •Perform other work tasks assigned by management. 执行管理层所分配的其他工作任务。

•Actively look for every opportunity to get feedback from guests. 积极地寻找获取客人反馈意见的每一个机会。 •Agree and implement actions to improve the quality of customer service. 同意并实施以行动去提高对客服务的质量。 •Introduce every guest to Hilton Honors and its benefits. Recruit as many guests as possible to join Hilton Honors. Recognize member guests and ensure that Hilton Honors member guests receive personalized, professional service and applicable incentives.  向每一位客人介绍希尔顿荣誉客会以及其优惠政策。尽可能的招募更多的客人加入希尔顿荣誉客会。认知会员客人，确保希尔顿荣誉客会会员客人收到个性化、专业的服务以及相应的优惠政策。  •When necessary, timely and effectively handle guests' complaints to ensure that guests are satisfied with the solution (service remedy). 必要时及时有效的处理客人的投诉，确保客人对解决方法满意（服务补救）。 •Keep an eye on your guest's profile and detailed preferences to ensure that your profile and preferences appear in every booking. 持续关注客人的档案以及详细的喜好，确保客人的档案和喜好出现在每一个预订中。 •Records keep a record of guests in order to better provide quality service to guests staying again. 记录保持客人历史记录，以便更好地给再次入住的客人提供优质的服务。 •Ensure that shifts are assessed and handed over, and that briefing sessions are implemented. 确保各个轮班得以被评估和交接，以及简报会议得以执行实现。 •Ensure that all guest requests and questions are responded to and handled promptly and efficiently according to the standard requirements of the Hilton brand. 根据希尔顿品牌的标准要求，确保所有的客人要求和问题都迅速和有效地响应和处理。 •Get the latest information about the surrounding area of the hotel, places of interest, scenic spots, etc., for the convenience of customers. 了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 •Master the details of the department's Hilton brand standards. Ability to understand and follow up on standards.  掌握部门的希尔顿品牌标准的详细内容。有能力理解和跟进的标准。 •Implement and develop action plans to refine and identify deficiencies in standard requirements before influencing customer service. 执行和发展行动计划，在影响对客服务之前，完善和识别标准要求里面的不足之处。 • Attend and attend regular antechamber and related meetings. 出席和参加定期的前厅部及相关的会议。

•Develop and maintain service standards for work and promote employees to achieve common goals;  •制定并保持工作的服务标准，推动员工达到共同目标； •According to the instructions of the chief engineer, do a good job in task assignment, and follow up and guide in the process of task completion;        •根据总工的指示，做好任务分配，并在任务完成的过程中进行跟进和指导； •Organize the handover work between the teams to ensure the smooth progress of the work; •组好班组之间的交接工作，确保工作顺利进行； •Regularly check the operation of the computer room, related systems and equipment, and give feedback in a timely manner; •定期对机房、相关系统和设备的运转进行检查，并及时给出反馈； •Recommendations on equipment and operating procedures in terms of energy efficiency; •从节能方面提出有关设备和运转程序的建议； •Responsible for the administrative work within the team, and make a record of employee attendance and daily performance; And the maintenance and maintenance policies involved in the team to record and archive; •负责班组内的行政工作，对于员工考勤、日常表现等做好记录；并对班组内涉及到的维修维保单做好记录和存档； •Coordinate the schedule of contractor work according to the maintenance plan; • 根据维修维保计划，统筹协调承包商工作的时间安排； •Supervise and inspect the safe operation of equipment in various departments and stop violations; •监督和检查各部门的设备安全操作，对违反的行为进行制止； •Responsible for training to improve the work skills of employees, so that employees can work with maximum efficiency, and timely performance evaluation with employees, guidance and training of employees to be competent for higher positions; •负责培训以提高员工的工作技能，使员工以最大效率进行工作，并及时与员工进行绩效评估，指导并培养员工有能力胜任更高职位； •Ensure that energy management plans are closely monitored and effectively implemented (gas, water, electricity and diesel) •确保能源管理计划有密切的监督，和有效的执行(煤气、水、电和柴油) •Ensure the implementation and implementation of emergency procedures and coordinate the work procedures of the Ministry of Works in response to other accidents. •确保紧急处理程序的执行和实施，并协调工程部工作程序以对应其它事故。

•Guide and supervise the operation of each class, determine the correct implementation of security patrols, and ensure the implementation of safety and security work for guests and colleagues. 指导监督各班的运作，确定保卫巡视的正确执行，确保对客人和同事实施安全保卫工作。 •Thoroughly familiarize yourself with and inspect the hotel's fire fighting facilities, fire escapes, entrances and exits. 全面熟悉并检查酒店各消防设施、消防通道、出入口。 •Ensure that security guards promptly report maintenance problems in inspection records to the Engineering Department. 确保保安员将巡视记录中的维修问题及时报告给工程部。 •Familiar with the work procedures, safety knowledge, emergency procedures, supervision and inspection and implementation of various departments and guide the professional knowledge and work standards of the guards in each post. 熟悉各部门工作程序、安全知识、紧急程序、监督检查与落实并指导各岗位警卫的专业知识及工作水准。 •Random inspection of employees' packages as they enter and exit the hotel. In accordance with the principle of hotel property management, it is strictly forbidden to leave the hotel property without permission. 在员工进出酒店时对其包裹进行随机检查。遵寻酒店财物管理的原则，在未行到特许的情况下严禁酒店财物外流。 •If necessary, escort services should be provided for colleagues with large amounts of cash. 如有需要，应对携带大量现金的同事提供护送服务。 •Arrange perimeter inspection points at the entrance and exit of the hotel to ensure that there are no idle people and so on around the hotel. 在酒店的出入口安排外围巡视点，以确保在酒店周围无闲杂人等。 •Strictly and fairly assess the business knowledge, work discipline and sense of responsibility of employees, and fully grasp the working conditions of each employee. 严格公正地考核员工的业务知识、工作纪律、责任心，全面掌握每个员工的工作状况。 •Responsible for the daily work of the class and staff attendance. 负责本班日常工作事务和员工考勤。

•Guide and supervise the operation of each class, determine the correct implementation of security patrols, and ensure the implementation of safety and security work for guests and colleagues.• 全面熟悉并检查酒店各消防设施、消防通道、出入口。 • Thoroughly familiarize yourself with and inspect the hotel's fire facilities, fire escapes, entrances and exits. 全面熟悉并检查酒店各消防设施、消防通道、出入口。 •Ensure that the security guard on duty reports the maintenance problems in the inspection records to the engineering department in a timely manner. 确保当班保安员将巡视记录中的维修问题及时报告给工程部。•Familiar with the work procedures, safety knowledge and emergency procedures of various departments, and guide the professional knowledge and work standards of employees in various positions. 熟悉各部门工作程序、安全知识、紧急程序，指导各岗位员工的专业知识及工作水准。 •Random inspection of employees' packages as they enter and exit the hotel. In accordance with the principle of hotel property management, it is strictly forbidden to leave the hotel property without permission. 在员工进出酒店时对其包裹进行随机检查。遵寻酒店财物管理的原则，在未行到特许的情况下严禁酒店财物外流。 •If necessary, escort services should be provided for colleagues with large amounts of cash. 如有需要，应对携带大量现金的同事提供护送服务。 •Arrange perimeter inspection points at the entrance and exit of the hotel to ensure that there are no idle people and so on around the hotel. 在酒店的出入口安排外围巡视点，以确保在酒店周围无闲杂人等。 •Communicate and implement departmental work arrangements and training plans. 传达和落实部门各项工作安排和培训计划。 •Random inspections of the hotel are carried out to ensure the implementation of security measures in the hotel, such as the unobstructed fire door, the non-equipment stacking in front of the water tap, the cleaning of the various cargo stacking sections and the adequacy of the sprinkler head. 对酒店进行随机检查，以保证酒店内安全保卫措施的实行，如防火门的通畅，水龙带门前无设备堆放，各货物堆放区间的清洁和和喷淋头的充足等等。 •Take appropriate steps to resolve guest complaints. Through communication with guests, we build a friendly, trusting and satisfied relationship with our guests. 采取适当的方法解决客人投诉。通过与客人交流，建立起友好、信任和满意的对客关系。 •Familiarity with first aid procedures and fire emergency measures. 熟悉急救程序及消防紧急措施。

•Follow the internship program to learn the corresponding knowledge-level skills of the housekeeping department. 按照实习计划学习客房部相应知识级技能。 •After completing the study, you will be able to work independently in a basic position. 学习完成后，能够独立在基础岗位进行工作。 •Assist colleagues in various departments of the housekeeping department to complete the corresponding work 协助客房部各部门同事完成相应的工作 •Be able to assist department managers in handling administrative matters. 能够协助部门经理进行行政类事务的处理。 •Comply with the hotel's work policies and procedures, Comply with Hilton's Code of Business Conduct and the terms in the employee handbook. 遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。 •If necessary, the hotel management reserves the right to change or supplement the job description. 如有必要 ，酒店管理层有权更改或补充该职位描述。 •Complete any other reasonable duties and assigned duties 完成任何其他合理的职责和被指派的职责。

•Ensure that the allocated area is properly cleaned as arranged. 确保所安排适当地清洁所分配的区域。 •Know the locations and other facilities of each major exit to properly guide guests when needed. 了解各主要的出口的位置和其它设施, 以便在需要时正确地引导客人。 •Ensure adequate amenities in the common area toilets. 确保公共区域卫生间内充足的客用品。 •Greetings to all guests appropriately and with smiles. 恰当地问候所有的客人并面带笑容。 •Try to help guests as much as possible and answer their questions. 尽可能地为客人提供帮助,回答客人的问题。 •Keep all equipment in good working order. 维持所有的装备处于良好的工作状态。 •Keep the workshop clean and organized. 维持工作间整洁,井井有条。 •Damage to carpets and furniture should be reported in a timely manner so that repairs can be made urgently and losses can be reduced. 要及时汇报地毯和家具的损坏，以便急修及降低损失。 •Report and follow up on urgent repairs in a timely manner. 及时汇报并跟进急修事宜。 •Complete any other reasonable duties and assigned duties. 完成任何其他合理的职责和被指派的职责。

•Provide guests and team members with efficient food, good quality, prepared according to standard recipes and in accordance with food hygiene. 为客人和团队成员高效率的提供食物，做到物美价廉，要按照标准食谱制作并且要符合食品卫生 。        •Support the work of the sous chef or kitchen supervisor in the operation of the kitchen, ensuring an efficient service. 在厨房运作方面支持副厨师长或厨房主管工作，保证提供高效率的服务。·         •Prepare and prepare food for guests and team members according to standard recipe cards. 根据标准食谱卡、为客人及团队成员准备和制作食品。 •Strictly follow recipes, standards and plating standards. 严格按照菜谱、标准和摆盘标准。 •Maintain HACCP requirements in all aspects of hotel operations. 在酒店运营之中保持HACCP各方面要求。 •Proper operation of all equipment, appliances and machines. 正确操作所有的设备、器具和机器。 •Ability to accept field work assignments. 能够接受外场工作任务。 •Ability to accept getting the job done outside of the kitchen. 能够接受在厨房以外的地点完成工作。 •All team members should know about accommodation rates, banquets, forecast plans, and earnings.    所有团队成员都应知道关于住宿率，宴会，预测计划和收益。 •For each guest's request to respond in a timely manner to the satisfaction of the guest. 对于每位客人的要求要及时作出回应使客人满意。

•Familiarize yourself with the contents of the menu and drink list, and can explain it to the guests in detail.  熟悉掌握菜单及饮料单上的内容，并可以向客人做出详细解释。 •Familiarize yourself with the food on the buffet table. 熟悉自助餐台上的食品。 •Respond positively to guest complaints and suggestions and give feedback to the restaurant manager with the necessary information. 以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐厅经理。 •In the service time with a positive attitude, efficient and accurate positioning and to meet customer requirements and needs. 在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。 •Proactively serve guests, meet any reasonable requirements of guests, and train staff to anticipate guests' needs. 积极主动的为客人服务，满足客人任何合理要求，并且培训员工能够预见客人的需求。 •Ensure that all standards in the Customer Service Guide, Standard Service Manual are consistently and effectively implemented throughout the department. 确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。 •Service standards can be clearly explained to other employees. 可以清楚的向其他员工解释服务标准。 •Ability to evaluate the performance of other employees against service standards. 能够按照服务标准评估其他员工的工作表现。 •out in accordance with service standards. 确保日常部门的培训能够按照服务标准进行。

•Always maintain a high level of customer service awareness throughout the work process.      在整个工作过程中，始终保持高度的客户服务意识。      •Have a positive working attitude, do their job well, and take the initiative to solve problems, and always be able to communicate clearly with guests or colleagues. 持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 •Be able to make comments or suggestions that are beneficial to the operation of the hotel and the environment. 能够提出对酒店的运作及环境有益的意见或建议。 •Be able to actively recommend hotel services and facilities to guests and suppliers. 能够积极的向客人及供应商推荐酒店的服务及设施。 •In the process of work, you can do your job well and ensure the safety of yourself and others. 在工作过程中能够做好本职工作，保证自己及其他人的安全。 •Familiar with the contents of the menu and drink list, and can explain to the guests in detail.  熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 •Understand the requirements for healthy food and can give appropriate recommendations. 了解健康食品的要求，并可以给出适当的建议。 •Smile service, to help customers sit down, hang coats and backpacks, etc., and introduce themselves.     微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。 •Guests are guaranteed to be led to seats and asked if they prefer a smoking or non-smoking area.  保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。 •To meet the requirements of the guests, if you can not answer your questions immediately please contact the manager. 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。

•Familiarize yourself with the contents of the menu and drink list, and can explain it to the guests in detail.  熟悉掌握菜单及饮料单上的内容，并可以向客人做出详细解释。•Familiarize yourself with the food on the buffet table. 熟悉自助餐台上的食品。 •Keep the buffet station clean. 保持自助餐台清洁。 •Depending on the nationality of the guests, the corresponding food items are recommended. 根据客人不同的国籍，推荐相应的食品。 •Familiarize yourself with the food on the menu of other restaurants in the restaurant and recommend it to guests. 熟悉饭店其他餐厅菜单上的食品，并向客人推荐。 •Check the preparation of the cash register. 检查收银设备的准备工作。 •All utensils are guaranteed to be cleaned and prepared for guests to enter the restaurant. 保证所有用具的清洁，并为客人进入餐厅做准备。 •Assist colleagues in the bar and kitchen when necessary and complete tasks assigned by the manager. 在必要的时候协助酒吧及厨房的同事，并完成经理交予的任务。 •Greetings to passing guests and offering menus and smiling. 对经过的客人问候并提供菜单和抱以微笑。 •Smile service, assist guests with seating, store coats or backpacks, and introduce themselves. 微笑服务，协助客人就座，储存外套或背包，并作自我介绍。 •Newspapers are provided for all guests who eat breakfast or dine alone. 提供报纸给所有用早餐的客人或独自用餐的客人。 •Meet the guest's request, if not, the guest is provided with an alternative. 满足客人要求，如果不能满足，提供客人另外的选择。 •Fulfill our responsibilities in the service to all guests. 在对所有客人的服务中尽到职责。

•Always maintain a high level of customer service awareness throughout the work process. 在整个工作过程中，始终保持高度的客户服务意识。      •Have a positive working attitude, do their job well, and take the initiative to solve problems, and always be able to communicate clearly with guests or colleagues. 持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 •Be able to make comments or suggestions that are beneficial to the operation of the hotel and the environment. 能够提出对酒店的运作及环境有益的意见或建议。 •Be able to actively recommend hotel services and facilities to guests and suppliers. 能够积极的向客人及供应商推荐酒店的服务及设施。 •In the process of work, you can do your job well and ensure the safety of yourself and others. 在工作过程中能够做好本职工作，保证自己及其他人的安全。 •Courtesy, friendliness, thoughtfulness and punctuality in the catering service to the guests, and strive to make the guests satisfied. At the same time, drinks are recommended to guests and a cashier is carried out in the lounge. 礼貌、友好、周到、准时地对客人进行餐饮服务，努力使客人满意。同时，向客人推荐酒水，并进行酒廊的收银。 •Familiar with the drink list and can freely introduce it to guests. 熟悉掌握酒水单并可以自如地向客人做以介绍。 •Keep the bar full of daily supplies, including drinks, drinks, etc. 保持吧台充足的日常供给，包括酒水、酒具等。 •Greet guests politely and friendly, ensure that the drinks, drinks, etc. needed by guests can be delivered to the standard, check the identity of guests, train to detect drunk guests, and understand the legal knowledge of drinking. 礼貌友好地问候客人，确保客人需要的酒水、酒具等能够符合标准地送到，核查客人的身份，训练有素地察觉到酒醉的客人，了解有关饮酒的法律知识。 •Accurately enter and register the products ordered or added by the guest, including drinks provided by other waiters. 准确输入并登记客人所点或所加点的产品，包括其他服务员提供的酒水。 •After receiving the cash payment from the guest, the change can be correctly found to ensure the balance of cash. 收到客人的现金付款后能够正确找零，确保现金的收支平衡。 •Lock the wine cabinet to ensure the safety of cash, etc. 锁好酒柜，确保现金等的安全。

岗位职责： 1.负责公司客的销售工作 2.积极开拓新的公司销售渠道 3.参加酒店管理人员会议、完成上传下达工作； 4.安排布置并督导下属人员的正常工作； 5.定期对下属进行绩效评估，按奖惩制度实施奖惩，并加强对员工的培训工作、提高员工素质 岗位要求 1.具有酒销售岗位工作经验，能结合行业特点开展整体市场营销工作，有一定的客户积累，团队合作精神； 2.具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力； 3.工作细致、严谨，并具有战略前瞻性思维。