岗位职责： 1、严格遵守餐厅及部门的各项规章制度，按时、按质完成上级交办的任务； 2、负责开餐前的准备工作，按照规定要求，布置餐厅和餐桌，及时补充各种物品； 3、了解当日厨房特荐菜品及菜品供应情况； 4、主动征询客人对菜肴和服务意见，及时解决客人提出的问题； 5、开餐过程中严格按照餐厅服务程序及标准始终向客人提供高质量的礼貌和专业的服务； 6、积极参加酒店/餐厅组织的各种培训活动，不断提高服务水平； 7、开餐结束后做好收尾工作，和下一班次做好交接工作； 8、与顾客和工作伙伴保持良好的沟通，为所有顾客提供优质的服务。 任职要求： 1、身体健康、沟通表达顺畅。 2、有同等岗位工作经验者优先。 3、熟悉餐饮服务，具有良好的沟通能力。 4、可接受实习生，实习津贴2500元/月。

岗位职责 1、确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2、查看交班记录，了解上一班的移交事项，并负责处理。 3、熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 4、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 5、熟练总台各项专业业务和技能，搞好对客服务。 6、熟练掌握店内外信息，提供准确的问讯服务。 7、负责为下榻酒店的宾客办理入住登记手续。 8、负责客房钥匙的管理和发放工作并严格遵守验证制度。 9、制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1、有前台经验优先。 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。 4、相貌端正，身体健康。

岗位职责 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。

岗位职责 1、要求：装饰涂料经验丰富，有电工证（优先考虑） 熟悉各种材料的性能、使用的方法、施工技巧。 2、爱护工具，节约材料，做好材料的领用、保管、耗材登记及汇报工作。 3、保持场地卫生，材料物品堆放整齐。 4、做好安全防火工作，做到不返工，保质保量完成任务。 5、负责酒店内所有水电、土木、油漆等装饰装修的维护工作，按饭店各部门改造新增项目的方案施工工作。 6、工作重点偏机修。 岗位要求 1、身体健康,能吃耐劳。 2、有综合维修能力强者优先。 3、沟通协调能力强，具备良好的团队素质,工作细心认真。

岗位职责 1、执行主管的工作指示，协助主管的日常工作。 2、参与各项服务活动，发现问题及时纠正。 3、检查员工的仪表仪容、劳动纪律、行为规范和工作态度，使之达到部门要求。 4、掌握酒店各项优惠政策和房价政策，了解客房状况和出租率。 5、检查预订资料及ＶＩＰ通知单，合理安排宾客的入住。 6、确保入住登记单详细、准确、清晰，符合有关部门的规定。 岗位要求 1、有同岗位工作经验1年以上。 2、熟悉前台的各项业务。 3、精通前台的各项接待程序，沟通能力较强，解决工作中的各种疑难，处理各种投诉。 4、性格开朗，有良好的个人修养，工作认真负责，作风正派。

岗位职责 1.根据上级安排开展销售工作，建立良好的客户网络； 2.协调好客户与酒店的关系，按照年度市场销售计划管理销售工作和活动，完成并超越酒店的预算和销售战略目标。 岗位要求 1.大专以上文化程度； 2.接受对酒店销售感兴趣的应届毕业生； 3.有强烈的事业心，责任感和勇于开拓的精神，拥有良好的沟通协调能力，良好英语能力； 4.有独立组织项目营销工作能力，兼备项目策划和市场分析能力。

岗位职责 1、负责酒店布草、员工制服及客人衣物的分类、洗涤、熨烫、折叠等工作，确保洗涤质量符合酒店标准； 2、按照操作规程正确使用和维护洗衣房设备，如洗衣机、烘干机、熨烫机等，确保设备安全运行； 3、检查洗涤前后的衣物及布草，发现破损或污渍难以清除的情况及时上报； 4、保持洗衣房工作区域的整洁卫生，定期清理设备及工作台面； 5、协助清点、整理和存放洗涤完成的布草及衣物，确保库存准确； 6、遵守酒店安全及卫生管理制度，确保工作环境符合健康与安全标准； 7、完成上级交办的其他相关工作。 岗位要求 1、身体健康，能够适应长时间站立工作及体力劳动； 2、具备基本的衣物洗涤及熨烫知识，有相关工作经验者优先； 3、工作细致认真，责任心强，能够按时保质完成工作任务； 4、具备团队合作精神，能够与同事良好配合； 5、无不良嗜好，遵守酒店规章制度； 6、能适应轮班工作制（如有需要）。

岗位职责 1.督导客房服务员是否按照行政管家的要求的清洁客房 2.验证每个客房服务员是否如打扫清单上所记载的打扫好客房 3.监测房间质量和记录检查打扫好的房间 4.定期回顾并根据情况适当调整战略 5.发展并实施与酒店营运战略目标相适应的培训计划 6.保证地板、壁橱的清洁，日常用品和布草充足 7.在每一天工作结束，保证工作车的正确存放以及吸尘器的整洁 8.确保正确书写失物与招领的条款 9.确保所有的布草用品任何时候都已锁好 10.提供员工需要的信息来帮助他们更有效地完成工作 11.直接为客房服务员提供指导并在需要时提供协助。每日工作开始前例行晨会。 12.对新员工进行工作培训. 13.立即向行政管家和值班经理报告任何生病或不寻常的客人。 14.确保部门内部良好的沟通和团结合作。 15.控制并发放客用品并进行盘点以避免失窃及短少。负责申领各种客用品。 16.通过培训和持续的跟进活动确保“是的，我能”服务项目和100%的宾客满意度 17.进行宾客服务培训 18.协助部门经理制定策略使“我能”项目能在各部门进行 19.结合品牌文化在新员工入职的90天里为他们安排一个全面的入职项目，使他们从入职的第一天20.起就能进行有效的工作 21.通过真挚热情的待客及超越客人期望的表现使客人能感受到“我能”项目的带来的体验以打造100%的客人满意度。向员工提供培训及他们所需的资源以提高员工的融入度和团队协作。 22.在进行对客服务时给予关注、承担责任并采取团队协作的方式 23.在解决问题时聆听、道歉找到解决的方法并跟进 24.持续不断的开展真挚热情的“我能”项目和团队协作 25.有责任关注在客人不满意的情况下正确利用100%客人满意度工具 26.履行其他职责以展现品牌特色和真挚的热情 27.与直接领导保持沟通并确保所有问题能及时反馈 28.即时有效的履行工作职责并与酒店的政策程序相一致以达到职位的整体目标 29.与其他酒店的同仁建立良好的工作关系，培养并促进和谐的工作环境 30.在任何时候将酒店好的形象展示给大众 岗位要求 1.一年以上客房主管职位经验的优先 2.有高等院校毕业证优先 3.能够有效地与酒店其他员工和经理合作，保证团队合作． 4.英文阅读和口语的能力 5.能够适应不稳定的工作时间表

Participates in thedevelopment and implementation of business strategies for the hotel which arealigned with Carlson’s overall mission, vision values and strategies 参与开发和实施的业务策略是符合卡尔森酒店的总体使命、价值观和战略愿景 Develops and implements strategies for achieving individual sales goals实现个人销售目标 Mainly responsible for the business andcommunication between our hotel and government or enterprise or publicinstitution. 主要负责与政府及企事业单位的业务来往与沟通。 Achieves market share and revenue goals by working with the Director ofSales and Marketing on individual and team goals within assigned marketsegments通过与市场销售总监合作，从而达到市场份额和收入目标,在个人和团队的目标中细分市场份额 Develops data and recommends programs to meet clients' needs通过推荐计划，从而满足客人的需求 Prepares proposals and contracts that are geared to maximize profitwhile satisfying client needs准备商业计划和合同,为满足客户需求的同时，做到利润最大化 Solicits files on a timely basis to confirm business 及时确认业务 Uses outside sales calls, prospecting, hotels tours and hosting ofclients to solicit new business通过销售拜访、旅行社和其他公司客户来开拓新业务 Contacts in-house customers to retain and grow existing business, repeatbookings or referrals to other Carlson Hotels 保持与现有客户的良好关系，并推荐到其他卡尔森集团的酒店。 Reviews individual and team goals on a weekly basis; recommends andtakes appropriate actions to achieve objectives in key result areas每周回顾个人和团队的目标，并采取适当的行动来实现目标 Ensure all materials used are in accordance with brand standards确保销售部所有物品都是符合集团标准的。

On the day of arrival, ensure all special requests arefollowed up, for example,mini bar, rollaway, special requests 确保所有当天的特殊要求的跟进，例如小酒吧，饭店以及特殊的要求 Ensure all information is prepared in advance for theguest. 确保提前为客人准备好所有信息 Check arrivals and transportation details ensuringbookings aremade. 检查旅客及交通详情，以确保做好预定 Obtain departure details from the day prior. 在前一天取得离店详情 Send out thank you letters 发送感谢信 Send out newsletters 发送简报 Send out comment cards. 发送意见卡   General areas ofresponsibility 工作职责 Greet Hotel guests and visitors promptly and courteously. 及时，礼貌的迎接酒店的客人 Communicate Hotel product knowledge and philosophies tovisitors andguests. 与客人沟通酒店服务信息 Provide hands on support to reception and concierge asrequired. 对前台和礼宾部的要求提供支持 Be responsible for the complete guest satisfaction andcheck inprocedure for groups. 负责客人满意度以及团体的入住手续办理 Keep abreast with Hotel product knowledge, activities,banquets,function and special events motivating guests to utilise Hotelfacilities andservices. 随时了解酒店的产品知识，活动，宴会，功能和大事件，鼓励客人运用酒店的服务与设备 Ensure work area is kept neat and tidy. 确保工作区域保持整洁 Ensure security of cash drawer and accuracy with personalcashiering. 确保现金抽屉的安全以及收支准确 Communicate effectively with Concierge on guest needs,and changes toschedules. 有效的与门童沟通有关客人的需求，以及更改日程表 

【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、大专毕业学历或同等以上。 2、有2年以上同星级客房管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

Duties and Responsibilities工作职责 Oversees the preparation of kitchen equipment for use 管理厨房设备使用前的准备工作。 Manage the receiving and storage of kitchen goods 负责接收和存储厨房物品的管理工作。 Oversees the cleaning and storage of kitchen equipment 监督厨房设备的清洁和存放。 Oversee the cleaning of the premises 监督厨房的清洁工作。 Oversee the removal of waste 管理废品的清除。 Oversee the handling of kitchen linen 管理厨房布巾的处理工作。 Maintains a hygienic kitchen 保持厨房的卫生。 Cleans the kitchen and equipment 清洁厨房和设备。 Maintains high levels of personal hygiene for self and enforces hygiene standards for team 保持高度的个人卫生并在小组中执行卫生标准。 Manages all functions of the Stewarding operation to achieve the optimum departmental costs 管理管事部的各项职责，使部门成本控制到最低。 Manages all functions of the Stewarding operation to achieve the optimum quality level of sanitation 管理管事部的各方面职责，使满意度达到最高水平。 Controls and analyzes, on an on-going basis, the level of the following: 持续行的控制和分析以下各方面： o    Costs o    成本 o    Breakage o    破损量 o    Quality of support provided to other sections o    为其它部门提供我支持工作的质量 o    Condition and cleanliness of facilities and equipment o    设施设备的状况和清洁度 o    Guest satisfaction o    宾客满意度 Establishes and maintains effective employee and inter-departmental working relationships 与员工和酒店其它部门建立并保持积极的工作关系。 Assists the Director of Food and Beverage and the Executive Chef in developing training plans, develops training material in accordance with ICHG guidelines and implements training plans for the Stewarding employees and other Food and Beverage employees. 协助餐饮总监和行政总厨制定培训方案，按照洲际酒店集团的纲要制定培训材料，为管事部员工和餐饮部其它员工执行培训。 Conducts daily briefings and other meetings as needed to obtain optimal results 必要时主持每体例会和其它会议，获得最佳的效果。 Handles administrative works and keeps up-dated files on the following Stewarding matters: 处理行政工作，并更新与以下管事部相关事宜的文件： o    Finance o    财务 o    Standards o    标准 o    Training o    培训 o    Outlets o    餐厅 o    Meetings o    会议 o    Miscellaneous o    其它 Assists the Director of Food and Beverage and the Executive Chef in settings Stewarding goals and developing strategies, procedures and policies 协助餐饮总监和行政总厨设定管事部的目标和制定策略，程序和规定。 Determines the minimum and maximum stocks and controls the par-stocks of all material and equipment 确定库存的最多和最少量，控制所有材料和设备的标准存货量。 Liaise with the Purchasing Manager and suppliers for any purchase needed for the stewarding operation 联络采购经理和供应商有关管事部运营所需的采购物品。 Conducts inventories in coordination with employees of the accounting division 配合会计部门员工进行盘点库存。 Liaise with employees of the Engineering Division to schedule preventive maintenance and repairs 联系工程部员工安排预防性的维护维修。 Monitors local competitors and compare their operation with his operation 监测本地竞争对手，与他们的运营进行比较。 Keeps aware of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits 不断通过贸易宣传品，酒店展和现场参观了解餐饮的趋势，系统，操作和设备。 Works with Executive Chef in manpower planning and management needs 和行政总厨一起进行人力规划和管理需求。 Works with Executive Chef in the preparation and management of the Department’s budget 和行政总厨一起编制和管理部门预算。 REQUIRED QUALIFICATIONS 资格 Required Skills – 技能要求 Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Food service permit or valid health/food handler card as required by local government agency. 食品服务许可或当地政府规定的有效的卫生或健康上岗证。 Problem solving, reasoning, motivating, organizational and training abilities. 具有解决问题，推理，号召，组织和培训能力。   Qualifications – 学历 Diploma or Vocational Certificate in Culinary Skills or related field. 具有烹调技能或相关领域的大专学历或职业证书。   Experience – 经验 2 years related experience including at least 1 year in supervisory capacity or an equivalent combination of education and experience. 2年相关经验包括至少1年的管理经验或与此相当的教育和相关工作经验结合的背景。

Duties and Responsibilities工作职责 Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。 Replenishes guest supplies 补充客用品。 Ensures guest services specified by superiors and guests requests are promptly and courteously met 及时、礼貌的完成上级指定的对客服务并满足客人的要求。 Reports damage or malfunction in hotel rooms to superior 向上级汇报酒店客房内的损坏或故障情况。 Maintains equipment in proper state of cleanliness and repair 保证设备的清洁和修缮。 Maintains a section room report 完成区域客房报告。 Maintains a daily room checklist 完成每日客房检查工作单。 Meets with superior and takes on daily assigned tasks 与上级会面并承担每日分配的任务。 Reports and submits lost and found articles to superior immediately 及时向上级汇报和上交与客人遗失物品。 Report guest complaints to superior immediately 及时向上级汇报客人的投诉。 Reports unusual behavior/activities on floors to supervisor 向上级汇报楼层里的反常行为和活动。 Records room status in allocated section accurately 准确记录在划定的区域内的房间情况。 Complies with hotel’s health, safety and hygiene policy 遵守酒店的健康、安全和卫生政策。 Adheres to personal grooming and hygiene standards 保持个人仪容和卫生标准。 Attends meetings and training sessions as required 按要求参加会议和培训活动。 Creates and maintains floral arrangements 制作并保持插花。 Carry out valet services when required including delivery of linen or processing laundry orders 如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。 QUALIFICATIONS AND REQUIREMENTS任职要求 Required Skills – 技能要求 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Able to speak, read and write English  具有说，读和写英语的能力。   Qualifications – 学历 Primary Education or equivalent 小学或相当程度   Experience – 经验 Some housekeeping experience. 拥有一些客房工作经验

Duties and Responsibilities工作职责 Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review 分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。 Familiarize yourself with the IHG HR and Training Standards, localizing where necessary 使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。 Ensure effective training programs are in place for the following: 确保在以下方面有效的执行培训计划： o    New Employee Orientation o    新员工入职 o    Train the Trainer o    培训培训师 o    Customer Service Training o    宾客服务培训 o    Technical job specific training (through certification of departmental standards and procedures) o    技术性职位的专门培训(部门规范程序证书) o    Supervisory Skills Training o    监督管理技能培训 o    Management Development o    管理层发展 o    Fire, Life and Safety Training o    消防和生命安全培训 o    Selling Skills   o    销售技巧 o    Employee retraining o    员工再培训 Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved 监督每个部门培训业务计划的进展，确保实现培训目标。 Maintains all hotel training records 保存酒店全部的培训记录。 Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development 建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。 Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。 Attend departmental training session and critique performance 参加部门的培训课程，评估表现。 Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc 利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等。 Assist Department Trainers in preparing and conducting departmental training and assess accordingly 协助部门培训师准备和进行部门培训并进行评估。 Prepare and monitor training programs for: 制定和监督为以下人员提供的培训项目： o    Management Trainees o    管理培训生 o    Work Experience o    实习生 o    Hotel School Trainees, etc o    酒店学校实习生等 Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training 与能够协助提供高级或专业培训的专业人士取得联系。 Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。 Produce monthly training reports for your Manager and the General Manager including: 为上级经理和总经理编制以下月度培训报告： o    Internal Training Programs conducted: o    完成的内部培训项目： n   Who attended n   参加人 n   Number of people attended n   参加人数 n   Duration of training n   培训时间 n   Who trained n   培训师 n   Cost of delivery (including labor costs) n   培训成本(包括人工成本) n   Anticipated return on investment and/or training goal n   预计的收益和培训目标 o    External training programs attended: o    参加的外部培训项目： n   Who attended n   参加人 n   Number of people attended n   参加人数 n   Duration of training n   培训时间 n   Who trained n   培训师 n   Cost of delivery (including labor costs) n   培训成本(包括人工成本) n   Anticipated return on investment and/or training goal n   预计的收获和培训目标 Liaise with other IHG Training Managers to share experiences and resources 与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。 Liaise with educational institutions conducting hospitality and training courses 同从事旅游服务和培训课程的教育机构保持联系。 Maintain current information and records of suppliers of training resources and materials 更新培训资源和资料供应商的信息和记录。 Delivers briefings of all internal programmes to executive management and department heads 为行政管理层和部门领导提供所有内部培训计划的介绍。 Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager 按照地区人力资源总监和总经理的指示为本地区的工作效力。 Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines 为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。 Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance 向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效 Regularly communicates with staff and maintains good relations 定期与员工交流思想，保持良好的员工关系。 Works with Superior  in the preparation and management of the Department’s budget 和上级领导一起编制和管理部门预算 QUALIFICATIONS AND REQUIREMENTS任职要求 Required Skills – 技能要求 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc. 可能要求具有公司的培训证书，如360度反馈证书，GTC注册评审员，认可的评估中心评审专员 Proficient in the use of Microsoft Office 精通微软办公软件 Problem solving, analytical, reasoning, motivating, organizational and training abilities. 具有解决问题，推理，号召，组织和培训能力 Good writing skills 良好的写作技能   Qualifications – 学历 Bachelor’s degree or Diploma in Human Resources or Training.  具有人力资源或培训的毕业证书   Experience – 经验 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. 3年相关工作经验或相似的管理经验，或与此相当的教育与工作经验结合的背景

Essential Duties and Responsibilities – (Key Activities of the role) 主要职责﹣(职务的主要工作) ·         Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition 管理前厅部工作人员，以确保来宾被及时的礼貌接待并得到充分的注意和重视。 ·         Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue 监督前厅部队伍，确保最高的入住率和平均房价，以实现收益最大化。 ·         Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition 监督前厅部，特别是客户关系人员，确保优悦会会员、常客和其它贵宾得到特别的关照和礼遇。  ·         Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program 促进店际销售及推销酒店内设施，依照散客市场计划监督前厅部人员的市场技巧。 ·         Maintain inter-departmental relationships to ensure seamless customer service 维护各部门之间的关系以确保对客服务畅通。 ·         Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained 承担保持外观标准的整体责任，确保家具和各种设备均保持外表清洁、运转良好并得到妥善维护。  ·         Schedule and regularly conducts routine inspections of areas under his/her control 计划并实施对所管区域的定期检查。 ·         Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out 掌握信用政策和程序，并与财务部密切联系，以确保信用程序的全面执行。 ·         Know system recovery procedures 掌握系统复原程序。  ·         Interpret computer reports 分析电脑报告。  ·         Compile statistics for front office and provide reports relating to that area 为前厅部整编统计数字并提供与之相关的报告。 ·         Continually check the accuracy of room count 不断检查客房出租率的情况。 ·         Approve upgrades and special amenities 批准房间的免费升级及特殊的礼品。 ·         Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees 保持部门员工的行为、装束、卫生、制服穿着、外表和仪态标准。 ·         Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information 每月召开综合性部门会议，内容包括对需要特别处理和提供详细信息的程序及活动的总结。 ·         Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information 向总经理或其的代表，以及其它部门负责人通报所有他们可能感兴趣的信息，如贵宾来店和离店的情况及其它相关信息。 ·         Maintain all procedures and adheres to them within the ICHG guidelines; in particular with emphasis on hotel credit policy. 在洲际酒店集团指导方针的框架内遵守工作程序，特别是要以酒店的信用制度为重点。 ·         In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc 与紧急事件小组协作，在得到相关授权后准备紧急程序以应对火灾、停电、炸弹威胁、暴风预警等紧急事件。 ·         Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures 在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为前厅部员工准备高效的工作计划，安排节日和假日。  ·         Works with Human Resources on manpower planning and management needs 和人力资源部一起进行人力规划和管理需求。 ·         Works with Director of Finance in the preparation and management of the Department’s budget. 和财务总监一起编制和管理部门预算。 2.   REQUIRED QUALIFICATIONS        资格 Required Skills – 技能要求 ·            Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·            Good writing skills 具有良好写作技能 ·            Proficient in the use of Microsoft Office and Front Office System         熟练使用微软办公软件和前台系统 ·            Problem solving, reasoning, motivating, organizational and training abilities         具有解决问题，推理，号召，组织和培训能力 ·            Strong Leadership skills in managing teams         在管理队伍中有具很强的领导技能 ·            Ability to manage complex relationships          管理复杂关系的能力   Qualifications – 学历 ·         Bachelor’s degree in Hotel Administration, Business Administration or equivalent 具有酒店行政管理，商业管理或相关的学士学位。   Experience – 经验 ·         3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.  拥有3年酒店宾客服务工作经验，包括1年管理经验，或与此相当的教育和相关工作经验结合的背景 ·         Type and level of experience required may vary slightly based on size and complexity of operation 经验类型和程度的要求可能因运营规模和复杂性而略有不同。

Duties and Responsibilities工作职责 Develops and aids the formulation of new design concepts. 发展并创新设计思路和理念 Contributes decoration ideas and designs for in-house events/exhibitions. 为酒店内部的活动展览策划设计相关装饰品 Plans and designs materials and collateral in support of promotions, hotel’s literature and advertisements. 计划并设计相关材料来确保完成对酒店宣传和广告方面的需要 Ensures designs meet with the standards in the corporate ID manual and that a consistent and quality image is projected. 确保设计符合相关设计指南的标准和要求，并且持续保持设计的高质量。 Advertising, Direct & Electronic Marketing 广告和电子广告 Aids with creative visuals to accompany advertising, direct and electronic marketing programmes where necessary. 在制作设计酒店广告以及相关平面媒体和电子广告时要确保有生动的视觉表现 Supervises internal photoshoots. 负责酒店内部的拍摄活动 Ensures that the advertising creative is in synergy with IHG International, projecting a consistent and quality message. 确保广告设计符合洲际国际酒店集团的标准要求，并且持续保持设计的高质量。 Assists in the design and execution of all printed materials. 负责协助设计并且执行打印物料 Assists in the production of all displays and temporary signage in hotel public areas. 协助负责酒店内所有公共区域的标牌和指示牌的物料打印 Ensures that the creative is in synergy with IHG International, projecting a consistent and quality message. 确保设计生动，但同时符合洲际国际酒店集团的标准，保持持续的高质量。 Print & Production–打印物料 Prepares layouts, mock-ups and artwork in support of printed materials. 准备方案和设计样稿和艺术设计的印刷和打印 Co-ordinates with Purchasing Department and printer supplier to obtain the most competitive printing/production quotation and ensures prompt delivery of materials and collateral. 与采购部协调确保打印材料的完整，提供完整的打印材料，询问并确保物料准确传送 REQUIRED QUALIFICATIONS 资格 Required Skills – 技能要求 Problem solving, reasoning, motivating, organizational abilities. 具有解决问题，推理，号召，组织能力 Proficient in the use of Microsoft Office 精通微软办公软件 Good writing skills 良好的写作技能 English （both verbal & written） & Mandarin 良好的英语口语及普通话

Nasreen热爱烘焙。工作时，她并不随身携带搅拌碗，但却将她独特的魅力和激情倾注于一切工作中，并分享个人体验。 我们正在寻找像Nasreen这样的员工：富有魅力，睿智自信，沉稳练达并竭尽所能超越宾客的期望   主要职责： 提供高效全面的秘书服务。   财务回报： 掌握集团的全面及关键信息。 熟练运用办公自动化软件并掌握最新版本应用。   团队成员： 了解其他部门和单位的职责并与其密切合作。 企业责任： 对于任何事务应一贯保持高度机密。 技能： ·  能够熟练使用办公室软件如Word / Excel / Power Point；   ·  对待工作 勤奋，热情，仔细，认真；   ·  良好英文书写；   ·  具有商业或文秘的大专学历；   ·  1年文秘工作经验，或具有与此相当的教育与工作经验结合的背景。

Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure   监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度 Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service 监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照 Inspects all VIP rooms prior to arrival 在贵宾到达前对贵宾房进行检查 Greet VIP guests personally 亲自迎接贵宾 Liaise with other departments and necessary outside contracts to ensure excellent service delivery 与其它部门和必要的外部承包商联系，以确保提供高质量的服务 Oversee maintenance of efficient repeat guest history system 对高效的常客客史档案系统维护实施监管 Promote Inter-Hotel sales and in-house facilities 促进店际销售及完善内部设施   Perform such functions as to include but not be limited to:   行使下列功能，包括但不仅限于： o     Priority Club and regular guest welcome letters o     向优悦会会员和常客致欢迎信 o     Solicitation of Priority Club applications o     发展优悦会会员 o     Attending to special requests by guests o     回应客人提出的特别要求 Develop and implement guest telephone contact systems 开发和应用客人电话联系系统 Handle guest complaints and refer them as necessary, follows up on corrective action 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进 Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量 Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 Prepare requisitions for amenities on a timely basis 及时准备设备使用申请 Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction 确保向行政楼层和行政俱乐部提供全方位的服务，最大程度的获得宾客满意度 Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary 评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取 直接的纠正措施 Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures 在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为客户关系部员工准备高效的工作计划，安排节日和假日 Required Skills – 技能要求 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.   拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Good writing skills 具有良好写作技能 Proficient in the use of Microsoft Office and Front Office System 熟练使用微软办公软件和前台系统 Problem solving and organizational abilities 具有解决问题和组织能力   Qualifications – 学历 Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent 具有酒店行政管理，酒店管理或相关的学士学位或大专水平。

1、根据公司人力资源规划制定相关部门的招聘策略、招聘计划； 2、负责相关领域的人力资源市场分析，有效管理及优化招聘渠道； 3、负责相关部门的具体招聘工作，包括人才寻访、面试、录用等； 4、参与招聘体系建设及相关的优化、创新项目。 1、大专以上学历，3年以上大型企业人力资源工作经验，其中招聘工作经验至少2年以上； 2、熟悉招聘业务流程以及各种招聘渠道； 3、熟练掌握两种以上人才测评或面试技巧； 4、思维敏捷，富有工作激情，具较强的沟通能力与抗压能力。

岗位职责 1.根据本组市场开发计划，制定个人销售活动计划。 2.通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。 3.向销售总监汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。 4.以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 5.处理客户的来电、来函。 6.协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。 7.熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。 岗位要求 1.大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。 2.具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。 3.具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。 4.有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

1.负责食堂菜品的烹饪工作，保障食堂每餐准时供应。 2.负责对食品质量鉴别。注重菜品的质量与口感。 3.注重成本控制，节约使用水、电、气能源，杜绝浪费，保障供应的同时要减少成品饭菜的剩余量。

【岗位职责】 确保遵循酒店的政策方针和品牌标准。 确保所有队员遵守酒店仪容仪表和个人卫生标准。 确保正确解释酒店的服务标准和酒店政策给员工并且让员工正确的执行。 确保团队严格遵守时间。 提供良好的工作氛围和建立和谐的团队，增加团队的士气和工作效率。 辅导和劝告员工。 【岗位要求】 3年相关的工作经验，女性优先。 良好的管理技能。 良好的沟通。 整洁干净的仪容仪表。

JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience · High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR · 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team · Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. · Encourages and builds mutual trust, respect, and cooperation among team members. · Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. · Ensures employee recognition is taking place on all shifts. · Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals · Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. · Develops specific goals and plans to prioritize, organize, and accomplish your work. · Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. · Strives to improve service performance. · Collaborates with the Front Office Manager on ways to continually improve departmental service. · Communicates a clear and consistent message regarding the Front Office goals to produce desired results. · Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. · Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service · Provides services that are above and beyond for customer satisfaction and retention. · Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. · Serves as a role model to demonstrate appropriate behaviors. · Sets a positive example for guest relations. · Displays outstanding hospitality skills. · Empowers employees to provide excellent customer service. · Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. · Provides feedback to employees based on observation of service behaviors. · Handles guest problems and complaints effectively. · Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies · Implements the customer recognition/service program, communicating and ensuring the process. · Ensures compliance with all Front Office policies, standards and procedures. · Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities · Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. · Analyzes information and evaluating results to choose the best solution and solve problems. · Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. · Functions in place of the Front Office Manager in his/her absence. · Communicates critical information from pre- and post-convention meetings to the Front Office staff. · Participates in department meetings.

岗位职责： 1. 根据品牌标准，制作市场推广的宣传印刷品和设计； 2. 为部门提供所有宣传品和广告的设计方面的技术支持； 3. 协助文案、新媒体运营主管，确保所有的创意和设计是符合品牌标准； 4. 负责公司所有的照片拍摄和编辑工作； 5. 管理公司图像数据库包括官方照片和活动照片等，用于公司推广； 6. 在设计工作上学习并经常更新创意趋势及相关信息； 7. 妥善保管、节约使用各种美工工具、材料和设备。 任职条件：  1.本科以上学历，美术设计专业、图形设计专业、平面设计或相关专业 2. 熟悉工艺美术、艺术设计等专业知识； 3. 具有较强的平面设计及线上营销方面的知识； 4. 较强的时间管理技巧，能够处理多重任务。 5. 熟练使用Microsoft办公软件、电脑平面设计、相片处理，视频拍摄和处理，印刷编辑软件； 6. 会使用各种型号照相机和摄像机及录像设备。 7. 具备优秀的中文口头表达及书写能力； 8. 具备英语、粤语口头表达能力者为佳。 9.至少2年以上美术工作经验，具酒店、会展中心工作经验更佳。