岗位职责： 1、协助市场销售部总监及经理做好细分市场的开拓和市场调研，提出并参与制定销售计划； 2、协调安排自己所辖客户在酒店的大型活动及VIP的接待工作，建立客户档案并管理维护销售渠道； 3、参与或协助上层执行相关的政策和制度，协助销售总监设置销售目标、销售模式、销售战略; 4、经授权代表酒店与客户签订商务会议、销售协议相关事务工作； 岗位要求： 1、了解商务旅游市场，会议及餐饮销售，能够掌握和理解市场和竞争； 2、独立工作和团队工作的能力，并具备良好的人际交往和沟通技巧；

岗位职责 1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2.查看交班记录，了解上一班的移交事项，并负责处理。 3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 5.熟练总台各项专业业务和技能，搞好对客服务。 6.熟练掌握店内外信息，提供准确的问讯服务。 7.负责为下榻酒店的宾客办理入住登记手续。 8.负责客房钥匙的管理和发放工作并严格遵守验证制度。 9.制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1.大专以上文化程度，懂得英语。 2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。 3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。 4.相貌端正，身体健康。

岗位职责 1.严守工作岗位，认真观察各种设备的运转情况。 2.一旦发现可疑情况，立即与内保巡逻人员联系，迅速查清情况原因并做好记录。 3.爱护仪器设备，发现小故障立即排除；如出现较大故障立即请工程部技术员进行修复。 4.熟悉酒店地形环境及工作流程。 5.分清监控屏幕上的区域及代表的区域范围。 6.每班认真填写“监控系统运行情况记录” 7.无关人员不准进入监控中心。 8.保持监控中心室内卫生。 9.认真履行交接班制度，保存好录像资料。 岗位要求 1.高中以上文化程度。 2.对治安防范工作有一定程度的了解，受过专业训练。 3.熟悉酒店消防工作规范，品貌端庄，身体健康。 4.工作细致，责任心强。

岗位职责 1.协助酒店高级管理层负责及整个酒店的运作收集对客服务过程中所产生的问题信息。 2.大堂副理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3.要负责处理宾客的问题和投诉。 4.要负责重要宾客的迎领工作。 5.进行整个酒店的安全和日常的设备检查工作。 6.解决当班期间发生的安全问题。 7.向其它班次协调交班记录上需要沟通的事项。 任职资格： 1.大专以上学历，有酒店同岗位工作经验2年以上。 2.能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。 3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 4.注重细节，工作有责任心，敢于承担责任，执行力较强。 5.有上进心和良好的学习能力和抗压能力。

岗位职责： 1.负责全酒店公共区域设备设施的清洁与保养。 2.正确使用清洁剂及清洁工具。 3.负责营业区域的清洁。 4.保证客用卫生间的清洁水平。 5.保证会议区域和办公区域的清洁。 6.负责酒店外区域和员工通道的清洁。 7.严格执行安全操作规程，防止意外事故发生。 任职资格： 1.初中以上学历。 2.有1年以上相关工作经验。 3.身体健康，相貌端正。 4.接受过正规客房服务培训。

岗位职责： 1.遵守操作规程及酒店规章制度。 2.按计划检修客房，检修公共区域，根据客房损坏情况排出先后次序。 3.完成综合性临时任务，如检查VIP房；监督客房、餐厅、大堂等外包大修工作。    4.完成宾客提出的小修工作。 5.完成工程经理安排的其它工作。 6.提供客房设施现状、公共区域现状，提出补救意见。 任职资格： 1.中专以上文化程度；3年以上酒店同岗位工作经验。 2.以电工优先，对钳工、管工、空调、木工、油工专业知识有一定的了解，具备一专多能，动手能力强。 3.五官端正。 4.具备一定的英语对话能力。 5.身体健康，精力充沛。

岗位职责： 1.疏导过往车辆，保障大堂门前过往车辆行人的安全，使门前畅通无阻。 2.服务周到热情，见宾客主动问好，对乘车宾客要协助迎宾员照料宾客下车。 3.保证酒店和宾客的生命财产安全。 4.保持好与大门岗及停车场岗位的联系使车辆有序出入停放。 5.加强巡逻，发现可疑情况，视情况处理或及时向上级报告。 6.一般性纠纷和事故立即按程序处理，并及时请示汇报。 7.一旦酒店发生火灾应立即报警，按火灾处理程序向有关人员进行报告。 任职资格： 1.具有高中以上文化程度。或退伍军人。 2.处理事情要迅速，果断、准确。 3.具有较好的协调能力，懂得一定安全保卫知识。

岗位职责 1、负责餐饮部的预算方案和各项经营指标； 2、协调内部各单位的工作，保障运营工作顺利开展； 3、负责制定各岗位职责、操作程序和服务规范，并督促落实，为客人提供合格产品和满意服务； 4、建立客史档案、处理客人意见和投诉； 5、负责员工的培训、评估考核、晋级晋升； 岗位要求 1、大专以上学历，3年以上餐饮部相关工作经验； 2、具备优秀的专业的餐厅运营知识和能力； 3、具备优秀的英语和普通话表达能力 4、了解和执行食品安全法规和制度； 5、善于指导和激励下属员工，有效制定员工培训计划；

The Role 岗位职责： 1. Provide supervision of job functions assigned to staff members and check the effectiveness to each staff when completed. 指导每一位下属的工作，分派任务并检查完成的情况。 2. Control mailing list and ensure it updated constantly. 管理通讯名录并保证不断更新。 3. Maintain existing business and develop new accounts. 保持现有客户并发展新的客户。 4. Maintain good business relationship with all producers. 同客户保持良好的商业关系。 5. Complete weekly entertainment and weekly activities plan. 完成每周的款待和活动计划。 6. Conduct sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads. 对团队和商务散客通过电话销售、访问、邮寄开展销售活动。 7. Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation. 确认所有的预定单（包括宴会与会议）被准确无误地在销售部与宴会之间进行沟通并生效。 8. Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship. 保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 9. Keep clients advised of latest information regarding hotel's development. 记录客户对于酒店发展的建议和及时的信息。 10. Assist in conduct training to new colleagues. 协助新员工的培训工作。 11. To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan. 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 12. Represents the hotel and participate in domestic and international sales activities. 代表酒店参与国内外各项销售活动。 13. Constant customer contact directed towards existing customers and potential customers. 同时与现有客户和潜在客户保持经常联系。 14. To conduct daily sales visit to assigned accounts to solicit business forthe hotel for both rooms and food & beverage through effective client account management. 安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。 15. To plan sales coverage of area/territory assigned in the most effective manner. 以最有效的方式划分销售区域。 16. Identifies and handles sales leads effectively and efficiently. 快捷高效地处理业务。 17. Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview. 履行客户关系管理的职责，通过完成计划周详的客户拜访实现销售目标。 18. Conduct active distribution of product information and create awareness inthe market and business segment or responsibility. 积极宣传酒店产品，提高产品在市场和业务区域内的知名度。 19. To always practices “Cross Selling” and Up sell in accordance with corporate and department guidelines during sales calls. 在拜访客户时，经常使用Cross Selling” 和Upsell等销售技巧。 20. To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the hotel. 保证已与客人确认的客房，宴会及餐饮服务在客人未到或在酒店入住时完成。 21. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary. 提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。 22. Interact and attend to guest request, concerns and feedback in a professional manner. 以专业的方式与客人互动，关注他们的需求及反馈。 23. To answer and respond promptly to all correspondence and inquiry from customer and prospect within the time limit set according to policy &procedure. 按政策在规定时间内迅速回复客人要求。 24. Entertain to build rapport with potential customers and to obtain future leads for the Hotel. 保持与潜在客户的联系沟通以期将来使其成为酒店真正的客户。 25. Maintain good relationship with all clients. 与所有客户保持良好关系。 26. Provide guests with the most accurate and up to date information at all times. 向客人提供最精确最更新的信息。 27. Maintain good inter communication and good working relations with all departments and all external contacts. 与酒店各部门员工及所有客户保持良好的相互沟通和合作关系。 28. Monitors and reports on market and competition within own market segment. 根据各自管辖区域撰写市场及竞争者情况报告。 29. To upkeep of updated record of all sales activities for each accounts(including updated database, production tracking, trends and movement of each accounts). 确保所有客户信息的时时更新，包括数据信息的更新，产品跟踪，客户动向。 30. To develop and maintain a proper database for assigned accounts on a daily basis. 对指定客户的数据信息做到每日更新。 31. To prepare and submit weekly and monthly reports required to be submitted to the Sales leaders. 向销售部领导提交每周和每月报告。 32. Recommends to the Sales leaders on promotions and campaign to reach specific markets. 向销售部领导就针对细分市场的促销活动提出建议。 33. To participate in “Revenue meeting” monthly review with Sales leaders. 与销售部领导一起参加每月“Revenue meeting”回顾。 34. Participate in daily, weekly and monthly sales meeting to update Sales teamon the activities of each accounts and market trends. 参加销售例会，就客户动向及市场走势市场与销售团队进行沟通，及时更新。 35. Abides by both the hotel and CHG policies and procedures. 遵守酒店及集团的政策和程序。 36. Analyses, evaluates and improves personal performance on a continual basis. 对个人表现进行时时分析，评估和改进。 37. Carries out other tasks as directed by supervisor. 完成其他交予的工作。 Talent Profile 能力&技能需求： Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major 学士学位，工商管理、市场营销、酒店和餐厅管理或相关专业 5 years'experience in the sales and marketing or related 5年以上销售和市场营销或相关专业工作经验 Proficient with Microsoft Windows other software. 熟练操作微软等操作系统 Excellent spoken and written communication skills in both English and Mandarin are a must. 必须具有良好的中英文交流及写作能力 Ability to work independently and long hours. 能独立并长时间的工作 Willing to travel. 可按工作需要出差 Ability to prioritize, follow up and be well organized with good attention to details. 有优先考虑问题的能力，跟进和组织能力，注重细节。

The Role 岗位职责： Proactively solicits, qualifies, and books new catering and event business to achieve personal and departmental revenue goals. 积极开发、认证并预订新的宴会与活动业务，以达成个人及部门收入目标。 Manages all aspects of the event planning process for assigned accounts, including detailed menu planning, room setup, audio-visual requirements, and billing. 管理指定客户活动策划流程的所有方面，包括详细的菜单规划、场地布置、视听设备要求及账单处理。 Conducts compelling site inspections and presentations to potential clients, effectively showcasing the hotel's facilities and services. 为潜在客户进行引人入胜的酒店参观考察与演示，有效展示酒店的设施与服务。 Creates detailed and accurate Banquet Event Orders (BEOs) and ensures they are distributed to all relevant departments in a timely manner. 制作详细准确的活动订单，并确保及时分发给所有相关部门。 Serves as the primary contact for clients during the event planning phase, providing professional advice and creative solutions. 在活动策划阶段作为客户的主要联系人，提供专业建议和创造性解决方案。 Works collaboratively with Food & Beverage, Culinary, and Stewarding departments to confirm all event details and ensure operational feasibility. 与餐饮部、厨务部及管事部紧密合作，确认所有活动细节并确保运营可行性。 Attends daily or weekly event meetings (e.g., Resume Meeting, BEO Meeting) to communicate event requirements to operational teams. 参加每日或每周的活动会议（如：工作简报会、活动订单会），向运营团队传达活动要求。 Monitors event space and function diary to maximize utilization and revenue. 监控活动场地与宴会预定日记，以合理化利用率和收入。 Handles any on-the-day changes or client requests with professionalism and efficiency,ensuring client satisfaction. 以专业和高效的方式处理活动当天的任何变更或客户请求，确保客户满意。 Represents the hotel at relevant networking events to build industry contacts. 代表酒店参加相关社交活动，建立行业人脉。 Maintains comprehensive and accurate client profiles and event history in the hotel's sales system. 在酒店销售系统中维护全面而准确的客户档案与活动历史记录。 Adhere to the company credit policies to ensure all revenue expected will be received. 坚持公司信贷政策来确保所有的款项在预计时间内能够收到。 Comply with all company policies, systems, and procedures as laid down by Capella Hotel Group.  遵守嘉佩乐酒店集团所有的政策、系统及程序。 Talent Profile 能力&技能需求： Bachelor'sdegree in Business Administration, Marketing, Hotel and Restaurant Management,or related major. 学士学位，工商管理、市场营销、酒店和餐厅管理或相关专业 Minimum 5 years' experience in event sales or catering, with at least 2 years in a supervisory or junior management role within the hospitality industry. 5年以上宴会销售或餐饮服务经验，其中至少2年在酒店行业担任主管或初级管理职务 Strong customer service and relationship management skills. 出色的客户服务与关系管理能力。 Excellent spoken and written communication skills in both English and Mandarin are a must. 必须具有良好的中英文交流及写作能力。 Must possess excellent organizational, detail-oriented, andmulti-tasking skills. 必须具有优秀的组织能力、注重细节及多任务处理能力。 Creative and innovative in designing event proposals and solutions. 在设计活动方案和提供解决方案方面具有创造性和创新性。 Ability to read, draft, and interpret Banquet Event Orders, contracts,and other complex documents. 能够阅读、起草和解读活动订单、合同及其他复杂文件。 Proficient in the use of Delphi, Opera Sales & Catering or other similar sales and catering software. 熟练使用Delphi、Opera销售与宴会或其他类似的销售及宴会软件。 Ability to work effectively under pressure and meet tight deadlines. 能够在压力下有效工作并按时完成紧急任务。

The Role 岗位职责： 1. The basic responsibilities to ensure the smooth and efficient operation of cost control, storerooms, and receiving and to assist management in keeping the cost of food, beverage and other supplies to a minimum. 基本职责是确保顺利有效的成本控制,储物和接收,并协助管理层保持食物,饮料和其他供应商成本的最小化。 2. Inspects and tests goods whenever he/she deems necessary especially with regard to food & beverage items. 任何时候当他/她认为必要时,检查并测试货物，特别对于食物和饮料。 3. Has full and extensive knowledge of the hotel inventory system and is responsible for the maintenance of the system. Should there any system error detected, bring attention to DOF immediately. 对酒店库存系统拥有全面和广泛的知识，并负责系统维护. 一旦发现系统故障，应及时通知财务总监。 4. Maintains adequate control on all inwards and outwards goods into the loading dock and storerooms. 对所有进出收货区域及仓库的货物保持足够的控制。 5. To liaise with other departments on a regular basis to ensure over or under stocking is minimised. 定期与其他部门联络以确保过量或缺少的库存最小化。 6. Ensure current par stock levels are maintained and constantly reviewed. 确保保持当前的基准库存水平，并经常审查。 7. Introduces stringent cost control measures. 引入严谨的成本管理措施。 8. Monitors and investigates spoilage and recommends appropriate actions to reduce. 监督并审查破损并采取适当的措施减少损坏。 9. Co-ordinates with Dir of F&B and Executive Chef for performing recipe costings and recommended retail prices for food & beverage items. 与餐饮总监和行政总厨执行配方成本核算，并对食物和餐饮的零售价格提出建议。 10. Co-ordinates with Other Operating Departments for performing costings and recommended selling prices. 与其他运营部门就成本和销售价格进行合作。 11. Conducts monthly costings and ensures prompt submission of all month-end reports within deadlines. 进行每月成本核算，并确保按时上交所有月末报表。 12. Conducts and co-ordinates monthly stock takes of outlets and storerooms. 执行并协调每月对于零售点和仓库的存货盘点。 13. Conducts and co-ordinates stock take of operating equipment with concerned departments. 执行并与相关部门协调运营设备的存货盘点。 Talent Profile 能力&技能需求： College diploma required.  大专及以上学历。 3 to 4 years experience in Finance. 3至4年财务工作履历。 Accountant Certification required.  会计从业资格证。 Good command of both oral and written English. 良好的英语说写及沟通能力。

The Role 岗位职责： 1.Direct and supervise the preparation and production of all dishes and ensure that they are in compliance with the prescribed recipes and specifications. Undertake regular checks on the preparation, taste, quality and quantity of all food items and advise supervisor for any improvement when necessary. 2.Understand the basic philosophy of the company. Implement and energize the company philosophy in his daily work. 3.Determine the required mise-en-place in each section and check the store requisitions. Sign off on prepared requisitions by subordinates for approval by Director of Culinary. 4.Prepare sample tasting for management if and when required. 5.Review the sale of dishes. Suggest changes to the menu items according to customer's special demand and the availability of seasonal ingredients for supervisor's approval. 6.Monitor the proper handling and storage of all produce so as to keep spoilage to a minimum. 7.Inspect and ensure that all operating equipment is maintained in good working conditions and raise repair and maintenance request when necessary. 8.Ensure that the work stations are cleanand sanitized and the proper safety procedures are observed by cooks at all times. 9.Ensure adequate staffing for functions to ensure smooth operations. Approve weekly staff rosters prepared by subordinates and advice supervisor on recruitment and promotion of subordinates when appropriate. 10.Take ownership and accountability for the profitability of his outlet. 11.Prepare recipes of new items for costing and verify cost analysis of each dish. 12.Prepare monthly duty roster and manage Public Holiday and Annual Leave. 13.Prepare daily market list after receiving the requisition orders from each section of the kitchen. 14.Supervise the monthly stock taking activities. 15.Liaise with the Stewarding section (or outsourced company) to arrange schedule of cleaning, Pest control and training. 16.Set up with the help of the hygiene company the form and sheet of hygiene and temperature control. 17.Assist supervisor in preparing operating budgets. 18.Maintain H.A.C.C.P program where implemented. 19.Prepare the framework of training programs for all subordinates and review the progress and schedule. 20.Perform any other related duties as and when assigned by supervisor. Talent Profile 能力&技能需求： High School diploma required. College degree preferred. Working experience in the same position is preferred. Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence as well asprovide clear and meaningful instructions, guidance and counseling to all employees. Basic mathematical skills in order to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system. Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training, policy adherence and morale. Ability to think logically and make decisions. Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. Hearing and visual ability to observe and detect signs of emergency situations.

The Role 岗位职责： 1. He is responsible for the quality of all food prepared in the kitchen he supervises. He constantly inspects taste, temperature and visual appeal. He makes sure that all dishes are uniform and that presentation and established portion sizes are adhered to. 负责监督所有厨房食品质量的准备、要不断的检查食品的味道、温度外观。确保所有菜肴的外观、分量要统一。 2. Develop and test new dishes and products 发展新菜肴和产品。 3. Ensure that outstanding special events and special food promotions are carried out·          控制食品出产的标准。 4. To control standards of food production and presentation throughout the hotel 监测收货的食品质量和数量。 5. To examine goods for quality and quantity. 控制厨师要按照配料卡标准及程序准备食品，将浪费程度将至最低。 6. Responsible for Local& Group safe food & hygiene standards with the Steward Manager, in all kitchens, store room, refrigerators and food preparation work areas. Responsible for the personal hygiene and grooming standards of the kitchen staff. He ensures personal cleanliness and proper discipline of all associates under his supervision.  同管事部经理按照本地及集团安全食品与卫生标准共同管理好厨房、库房、冰箱和食物准备方面的卫生。监督所有员工的个人卫生和仪表仪容达到标准。确保个人卫生并对于员工过失作以相应处罚。 7. Together with HRD to schedules working hour of all kitchen staff, taking into consideration volume of expected business but being careful at all time to conserve labor cost. He authorizes overtime if warranted by unexpected business or dismisses them earlier if business it low. 同人力资源总监一起编排厨房员工工作时间，同时也要考虑到节约成本，根据工作需要安排员工休息时间。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是豪华品牌的酒店)。 Have professional training in hospitality industry. 有过酒店行业的专业培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Command organization system in our department,knowledge how to make or motivate people work, cooperate with other departments. 能够指挥本部门的组织系统，知人善任，调动下级的积极性，协调与其他部门的关系。

The Role 岗位职责： 1.Ability to perform job functions with attention to detail, speed and accuracy. Ability to prioritize, organize and follow through. Ability to be a clear thinker, remain calm and resolve problems using good judgment.Ability to work well under pressure of meeting production schedules and timelines for guests' food orders. 能够以注重细节、讲求速度且准确无误的方式完成工作职能,具备优先级排序、工作组织与持续跟进的能力,能够保持思维清晰、处事冷静，并运用良好判断力解决问题,能够在满足生产进度和客人点餐时间要求的压力下有效工作。 2.Ability to maintain good coordination.Ability to transport cases of received goods to the work station; pots and pans of food from storage/prep areas to the serving line.Ability to work minimum an 8-hour shift in hot, noisy and sometimes close conditions.Ability to work with all products and ingredients involved. 能够保持良好的协调能力,能够将到货整箱货物运送至工作站，将食品锅具从仓储/准备区运送至出餐线,能在高温、嘈杂及有时局促的环境中完成至少8小时轮班工作,能够熟练处理所有相关产品和食材。 3.Ability to use all senses to ensure quality standards are met. Ability to differentiate dates. Ability to operate,clean and maintain all equipment required in job functions.Ability to comprehend and follow recipes.Ability to expand and condense recipes. Ability to perform job functions with minimal supervision.Ability to work cohesively with co-workers as part of ateam. 能运用全部感官确保符合质量标准,具备日期辨识能力,能够操作、清洁及维护工作职能所需的所有设备,能够准确理解并遵循食谱,掌握食谱扩量与缩量技巧,能够在最小监督下独立完成工作职能,具备团队协作意识，与同事和谐共事。 4.Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Maintain complete knowledge of correct maintenance and use of equipment;use equipment and tools only as intended, properly and safely.Maintain complete knowledge of and comply with all departmental/hotel policies and procedures.Meet with Executive Sous Chef to review assignments, anticipated business levels,changes and other information pertinent to the job performance. 严格遵守国家卫生/健康法规及酒店要求,全面掌握设备的正确维护与使用方法；按规定方式安全操作设备工具,熟练掌握并遵守所有部门/酒店政策与流程,与行政副主厨沟通工作任务、预期业务量、变更信息等与工作表现相关事宜。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是豪华品牌的酒店)。 Have professional training in hospitality industry. 有过酒店行业的专业培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Command organization system in our department,knowledge how to make or motivate people work, cooperate with other departments. 能够指挥本部门的组织系统，知人善任，调动下级的积极性，协调与其他部门的关系。

The Role 岗位职责： 1. Responsible for full-process cost control during the hotel's pre-opening and operation phases, strictly implementing the state-owned assets management requirements of the SASAC, establishing and improving cost control systems and procedures, and ensuring compliant use of state-owned assets. 负责酒店筹备期+运营期全流程成本管控，严格落实国资委国有资产管理要求，搭建完善成本管控制度与流程，保障国有资产合规使用。 2. Coordinate the procurement price verification, receiving and inspection, physical inventory, and initial bookkeeping of fixed assets and operational supplies during the pre-opening phase; standardize asset coding and ledger management to ensure consistency between physical assets and accounts. 统筹筹备期固定资产、运营物资采购核价、收货验收、实物盘点、初始建账入账工作，规范资产编码、台账管理，实现账实相符、账账相符。 3. Manage the full-process control of daily goods receiving, warehousing, requisition, and inventory during the operation phase; regularly conduct complete and spot checks of assets and supplies; promptly handle surpluses and shortages to prevent asset loss and waste. 负责运营期日常物资收货、入库、领用、盘点全流程管控，定期开展资产及物资全盘、抽盘，及时处理盘盈盘亏，防范资产流失与浪费。 4.Oversee the full lifecycle management of fixed assets, standardize processes for depreciation, maintenance, transfer, and scrapping; implement daily control measures to improve asset utilization efficiency. 负责固定资产全生命周期管理，规范资产折旧、维保、调拨、报废流程，做好后期日常管控，提升资产使用效率。 5. Liaise with various hotel departments, establish departmental cost control standards, implement daily refined cost control, accurately calculate operating costs, produce cost analysis reports, and promote cost reduction and efficiency improvement. 对接酒店各部门，制定部门成本管控标准，落实日常成本精细化管控，精准核算各项运营成本，出具成本分析报表，推进降本增效工作。 6. Prepare the hotel's cost budget, monitor budget implementation, analyze cost variances and make corrective improvements; cooperate with state-owned asset inspections and internal/external audits, providing complete cost and asset documentation. 编制酒店成本预算，监控预算执行情况，分析成本差异并整改优化；配合国资检查、内外部审计，提供完整成本及资产资料。 7.Manage the cost control team, ensure job responsibilities are fulfilled, communicate cost control concepts, and enhance the team's professional capabilities. 管理成本管控团队，落实岗位工作，传导成本管控理念，提升团队专业能力。 Talent Profile 能力&技能需求： 1. Bachelor's degree or above, major in finance, accounting, hotel management or related fields; hold a junior or higher accounting professional title; at least 5 years of experience in hotel cost control, including at least 3 years of management experience in the same position. 本科及以上学历，财会、酒店管理相关专业，持有初级及以上会计职称，5年以上酒店成本管控工作经验，3年以上同岗位管理经验。 2. Possess complete pre-opening experience in a hotel; proficient in the entire process of fixed assets and operational supplies receiving, inventory, bookkeeping, post-management, and daily cost control across departments. 具备酒店完整筹备期工作经验，精通固定资产、运营物资收货盘点、建账入账、后期管理及各部门日常成本管控全流程。 3. Familiar with state-owned enterprise financial compliance and relevant state-owned asset management policies; skilled in using financial software and hotel office systems; strong abilities in cost accounting, data analysis, and risk control. 熟悉国企财务合规、国有资产管理相关政策，熟练使用财务软件及酒店办公系统，具备较强的成本核算、数据分析、风险把控能力。 4. Strong sense of principle, rigor, attention to detail, high sense of responsibility; excellent cross-departmental communication, coordination, and team management skills; strictly adhere to the confidentiality system of state-owned enterprises. 原则性强、严谨细致，责任心重，具备良好的跨部门沟通协调及团队管理能力，严守国企财务保密制度。 5. Familiar with hotel operation processes and market conditions of various supplies and assets; candidates with experience in the same position at a state-owned hotel are preferred. 熟悉酒店运营流程及各类物资、资产市场行情，有国资背景酒店同岗位工作经验者优先。

The Role 岗位职责： 1. Follow proper attendance, payroll and key control procedures; adhere to standard operating procedures and strict time management; perform other reasonable duties assigned by management. 遵循考勤、工资及钥匙管理标准流程；遵守岗位操作流程，严格执行时间管理；完成管理层安排的其他合理工作任务。 2. Ensure the safety and security of guests using the pool; monitor area at all times to prevent drowning, slipping, equipment failure; activate emergency response plan for abnormalities; actively patrol and stop dangerous behaviors (chasing, diving, non-swimming zones); contact security if needed. 保障使用泳池客人的人身安全；全程监控区域，预防溺水、滑倒、设施故障等事故；发现异常立即启动应急预案（如抛掷救生圈、呼叫支援）；主动巡视并制止客人危险行为（追逐、跳水、非游泳区活动）；必要时联系安保协助。 3. In case of guest drowning or sudden illness, implement CPR immediately, call 120, report supervisor, submit written report within 24 hours; respond appropriately during resort emergencies or unsafe situations. 发生客人溺水或突发疾病时，立即实施CPR等急救措施，同步拨打120并上报主管，24小时内提交书面事故报告；在酒店紧急或不安全情况下做出正确应对。 4. Check and record pool water pH and chlorine levels daily; maintain good understanding of pool operation, water quality and safety standards. 每日检查并记录泳池水质PH值与含氯量；熟悉泳池运营、水质管理及安全标准。 Cooperate with Engineering for preventive maintenance (life-saving equipment, pool circulation system); report and record malfunctions immediately; properly care for and use equipment to minimize downtime; ensure department supplies and equipment are in good functional condition; report equipment malfunctions promptly and accurately. 配合工程部进行设施设备预防性维护（如救生器材、泳池循环系统巡检）；发现故障立即上报并记录；正确使用与保养设备，减少故障停机；确保部门物资与设备状态良好、正常可用；及时、准确上报设备故障。 5. Work as a team to ensure smooth efficient operation; assist colleagues for full coverage; receive and communicate information clearly and promptly; remain polite, calm and professional; perform duties safely to prevent injury to self and others. 积极团队协作，确保泳池区域高效平稳运营；协助同事，确保服务覆盖全面、响应高效；及时、准确接收与传递信息；始终保持礼貌、沉稳与专业；安全执行工作，避免自身及他人受伤。 6. Maintain and enforce safety standards and procedures with all team members. 与团队共同维护并执行安全标准与操作流程。 7. Attend monthly lifesaving drills and training. 参加酒店月度救生演习与培训。 8. Complete and submit daily maintenance and operation records; assist in hotel activities and event programs as required. 完成并提交每日维护与运营记录；按要求协助酒店各类活动项目开展。 9. Good English communication skills (reading, writing, speaking) are an advantage; good communication and organizational skills. 具备良好英语沟通能力者优先；良好的沟通能力与组织协调能力。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是奢华品牌的酒店)。 Have professional training in hospitality industry. 接受过酒店专业的培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Minimum 3 years Pool experience for international luxury brands or affiliated five-star hotels. 拥有至少3年及以上国际奢华品牌或联号五星级酒店泳池工作经验。

The Role 岗位职责： 1. Follow proper payroll and key procedures; follow proper procedures and keep to strict time management; receive and deliver information promptly and accurately. 遵循考勤及钥匙管理流程；遵守标准流程，严格时间管理；及时准确接收与传递信息。 2. Provide information and assistance to Resort guests, be familiar with all services and hours; escort guests to and from Pool & Gym politely; handle guest complaints about facilities/environment by comforting, reporting to SPA Supervisor, and following up. 为客人提供信息与协助，熟悉酒店所有服务及营业时间；礼貌陪同客人往返泳池及健身房；处理客人关于设施/环境的投诉（安抚、上报水疗主管、跟进反馈）。 3. Ensure Pool & Gym decoration and ambience meet standards; complete locker room preparation before daily operation (disinfect lockers, replenish towels/slippers, arrange vanity items, remove floor water stains). 确保泳池及健身房陈设与环境达标；每日营业前完成更衣室准备（消毒、补充浴巾/拖鞋、整理梳妆台、清除地面水渍）。 4. Coordinate shift handover to keep area clean with no blind spots; assist Housekeeping with deep cleaning (sinks, counters, floors, showers, bathtubs, steam rooms); keep linen and inventory room organized. 协调班次交接，保持区域整洁无死角；协助客房部深度清洁（洗手台、台面、地面、淋浴、浴缸、蒸汽房）；保持布草及库房整齐有序。 5. Plan ahead for fresh flowers and supplies; receive goods from stores and deliver safely to Pool & Gym. 提前准备鲜花及物资；从仓库领取物资并安全送至泳池及健身房。 6. Work closely with Engineering for preventative maintenance and proper equipment care to limit downtime; report malfunctions promptly and accurately. 与工程部配合进行预防性保养及设备正确使用维护，减少停机；及时准确上报故障。 7. Before daily operation, check pool floor anti-slip condition (clean up standing water) and gym equipment safety (e.g., treadmill emergency stop, dumbbell rack stability); report abnormalities immediately. 每日营业前检查泳池地面防滑（清理积水）及健身房器材安全（如跑步机急停、哑铃架稳定性），发现异常立即上报。 8. Respond properly to any emergency or unsafe situation; take care to prevent injuries to self and others; identify and report hazards. 正确应对任何紧急或不安全情况；注意避免自身及他人受伤；识别并上报安全隐患。 9. Work as a team to ensure effective operation of Pool & Gym; ensure proper closing procedures are followed at end of day. 团队协作确保泳池及健身房高效运营；确保每日结束时按流程闭店。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是奢华品牌的酒店)。 Have professional training in hospitality industry. 接受过酒店专业的培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Minimum 1 years Gym experience for international luxury brands or affiliated five-star hotels. 拥有至少1年及以上国际奢华品牌或联号五星级酒店健身房工作经验。

The Role 岗位职责： 1. Acquire hotel’s product knowledge, policies, standard service procedures, local cultural heritage information, and maintain confidentiality of front office department. 了解酒店产品知识、所有政策、标准服务程序、当地文化遗产信息，并负责前厅部的保密事宜。 2. Memorize guests’ preferences; welcome and acknowledge all guests according to service standards; greet all arrivals/departures with friendly attitude; accommodate guest requests kindly; handle complaints by following procedures until satisfaction. 记住客人喜好；按服务标准接待和欢送每位客人；友好问候入住及离店客人；以友善态度处理客人请求；按流程处理投诉直至客人满意。 3. Conduct a daily briefing; schedule daily group activities, note names and locations of meeting/banquet rooms; arrange duty roster appropriately; monitor and follow up on expected check-ins/check-outs; report important information to next shift. 安排每日简报会；记录当天团体活动及会议室名称位置；合理排班；跟进所有预计入住和离店信息；向下个班次报告所有注意事项。 4. Access computer systems according to established procedures and standards; answer department telephone within 3 rings using proper etiquette; avoid placing calls on hold too long; provide callers with accurate hotel information. 按既定程序和标准操作电脑系统；电话响三声内接听并使用标准电话礼仪；避免将电话搁置太久；向致电者提供准确的酒店信息。 5. At the start of each shift, familiarize with general situation of all guest rooms; check status of room blocks and discrepancies; check and verify “Rate Variance Report” and inform Front Office Manager of irregularities; ensure no-show report is handed over; ensure all relevant reports are printed, signed off, filed or handed over. 值班开始时，熟悉所有客房的基本情况；检查房间预留状态及差异；检查并核实“入住率差异报告”，将异常情况通知前厅经理；确保未到店报告交接；确保所有相关报告打印、签字、归档或交接给下一班次。 6. Ensure the Night Audit process is carried out successfully; be responsible for smooth operation of the hotel; authorize all rebates and paid-outs according to management limits. 确保夜间审核顺利进行；负责酒店的正常运营；根据管理层规定的权限批准所有回扣和支出。 7. Inspect lobby, public areas and heart of the house, taking corrective action when needed; check and ensure smooth traffic flow at hotel driveway; monitor condition of library equipment to keep clean and organized. 督察大堂、公共区域及后勤区，必要时采取纠正措施；确保酒店车道交通顺畅；监督柏典图书馆设备整洁有序。 8. Familiar with all emergency procedures; ensure maximum safety of guests and employees during emergencies; assist as central communication center for hotel in emergency situations. 熟悉所有应急程序；紧急情况下确保客人与员工的最大安全；作为酒店中央通讯中心协助处理紧急状况。 9. Guest Service Manager has the authority in all matters concerning guests as well as hotel employees in front office department. 宾客服务经理有权处理前厅部涉及客人与酒店员工的所有事务。 10. Ensure all pertinent information is documented in the Concierge Assistant; prepare and review written documents accurately and completely; assign appropriate providers according to guest profile and request. 确保礼宾部助理记录所有相关信息；准确完整地准备和审核书面文件；根据客人档案和请求分配合适的服务提供方。 11. Develop and maintain positive working relationships with others; communicate clearly and professionally; listen and respond appropriately to concerns of employees. 与他人建立并保持积极的工作关系；用清晰专业的方式沟通；倾听并适当回应员工的担忧。 12. Understand the impact of department’s operations on financial goals and objectives; manage well in order to achieve hotel’s goals. 了解部门运作对财务目标的影响，并妥善管理以实现酒店目标。 13. Follow up on all expected check-ins and check-outs diligently; verify and resolve any room status discrepancies. 认真跟进所有预计入住和离店信息；核实并解决任何房间状态差异。 14. Maintain a friendly and patient attitude when handling guest requests and complaints; always avoid placing calls on hold for too long. 以友好耐心的态度处理客人请求和投诉；始终避免将电话搁置太久。 Talent Profile 能力&技能需求： College degree and Above.  大专学历以上。 Acquire working experience in hotel/resort (preferably luxury brands). 拥有酒店工作经验(特别是奢华品牌的酒店)。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 应用基本电脑系统。

The Role 岗位职责： 1. Greet guests warmly and professionally, assisting with luggage transport to guest rooms or vehicles upon departure. Provide personalized luggage assistance according to guest needs, including handling valuables and organizing luggage. 礼貌、专业地迎接宾客，协助搬运行李至客房或离店时的车辆。根据宾客的特殊需求，提供个性化行李服务，如贵重物品搬运、行李整理等。 2. Safely and smoothly operate hotel electric carts to transport guests and luggage within the property. Respond promptly to transportation requests from guests, coordinating with Front Office, Housekeeping, F&B, and Banquet teams. 熟练驾驶酒店电动球车，安全、平稳地运送宾客及行李至酒店内各区域。配合前厅、客房、餐饮及宴会部门，及时响应宾客的交通需求。 3. Provide guests with information about hotel facilities and the surrounding area, maintaining a professional and courteous demeanor. Ensure polite, attentive, and professional interactions with every guest to maximize satisfaction. 向宾客提供酒店设施及周边信息介绍，展示酒店礼仪与专业形象。在接触宾客时保持礼貌、微笑及专业态度，确保宾客满意度。 4. Strictly adhere to hotel safety protocols and electric cart operating procedures to ensure the safety of guests and colleagues. Regularly inspect electric carts and luggage handling equipment, reporting any issues promptly. 严格遵守酒店安全规程及电动球车操作规范，确保宾客及同事的安全。定期检查电动球车及行李搬运设备的状态，发现问题及时报告。 5. Work closely with Front Office, Housekeeping, F&B, and Banquet teams to ensure seamless service delivery. Assist with ad hoc situations, including last-minute luggage handling, VIP arrivals, or large-scale events. 与前厅、客房、餐饮及宴会部门保持紧密沟通，确保服务无缝衔接。协助处理突发情况，如临时行李搬运、VIP接待或大型活动。 6. Anticipate guest needs and provide proactive, personalized service with speed and care. Deliver a warm, professional, and seamless experience, ensuring guests feel valued and well-cared-for. 主动观察宾客需求，提供贴心、快速且个性化的服务。以温暖、专业的服务态度为宾客创造舒适与尊贵的入住体验。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是奢华品牌的酒店)。 Have professional training in hospitality industry. 接受过酒店专业的培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Minimum 1 years Housekeeping experience for international luxury brands or affiliated five-star hotels. 拥有至少1年及以上国际奢华品牌或联号五星级酒店客房部工作经验。

The Role 岗位职责： 1. Monitor and maintain adequate par levels of all housekeeping supplies, including guest amenities, cleaning chemicals, and operational items. 监控并维护客房部所有物品的库存标准，包括客用品、清洁剂及运营物品。 2. Conduct regular stock checks to ensure accuracy and prevent shortages or overstocking. 定期进行库存检查，确保库存准确，防止短缺或积压。 3. Coordinate with suppliers and the Procurement department for timely replenishment of items. 与供应商及采购部协调，确保物品及时补货。 4. Receive, inspect, and verify all incoming deliveries against purchase orders and delivery notes. 根据采购订单和送货单，接收、检查并核对所有到货物品。 5. Issue supplies to housekeeping team members as per requests, ensuring proper documentation. 根据需求向客房部员工发放物品，并确保记录完整。 6. Maintain a first-in, first-out (FIFO) system to minimize waste and expiry. 采用先进先出原则，减少浪费和过期。 7. Maintain accurate and up-to-date records of all stock movements in the system. 在系统中维护所有库存流动的准确记录。 8. Assist in preparing monthly inventory reports and consumption analysis. 协助准备月度库存报告及消耗分析。 9. Report discrepancies, damages, or expired items to the supervisor promptly. 及时向上级报告库存差异、损坏或过期物品。 10. Monitor usage patterns and suggest cost-saving measures where applicable. 监控使用情况，提出可行的成本节约建议。 11. Support sustainability initiatives by tracking and reducing single-use item consumption. 支持可持续发展计划，追踪并减少一次性物品的使用。 12. Ensure proper storage conditions to maintain product quality and safety. 确保存储环境符合标准，维护产品质量和安全。 13. Liaise with Housekeeping supervisors and team members to understand supply needs and adjust orders accordingly. 与客房部主管及员工沟通，了解供应需求并相应调整订单。 14. Work closely with the Finance department during monthly and year-end inventories. 在月度及年度盘点期间与财务部密切合作。 15. Communicate any stock-related issues or concerns to the Housekeeping management. 向客房部管理层汇报任何与库存相关的问题或关注点。 16. Ensure all chemicals and hazardous materials are stored safely and labeled correctly. 确保所有化学品和危险品安全存放并正确标识。 17. Follow hotel policies and procedures regarding inventory management and safety standards. 遵守酒店关于库存管理和安全标准的政策和程序。 18. Maintain cleanliness and organization in the store room at all times. 始终保持库房的整洁和有序。 19. Assist in training new team members on storekeeping procedures and systems. 协助培训新员工关于库房管理流程和系统的操作。 20. Perform other job-related duties as assigned by the Housekeeping Supervisor or Manager. 完成客房部主管或经理交办的其他相关工作。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort (preferably luxury brands) 拥有酒店工作经验(特别是奢华品牌的酒店) Have professional training in hospitality industry 有过专业化的训练 Able to communicate in Mandarin or English fluently 能够流畅的使用普通话或英语进行对话 Having good communication skills 良好的沟通能力 Able to operate basic computer skills 正确应用基本电脑系统

The Role 岗位职责： 1. To confirm the accuracy and timeliness of the hotel associates’ attendance management 确保酒店员工考勤的准确性及时效性 2. To confirm the leave management of hotel associates which apply and approve according to hotel procedure and standard and confirm the accuracy and timeliness. And remind the department to clean the leaves with plan 确保酒店员工假期按照酒店标准及流程申报审批，并保障其准确性及时效性；同时及时提醒各部门有计划地进行假期清理 3. To confirm and overtime work management of hotel associates which apply and approve according to hotel procedure and standard and confirm the accuracy and timeliness 确保酒店员工加班按照酒店标准及流程申报审批，并保障其准确性及时效性 4. Ensure that hotel staff hiring and termination procedures are carried out in compliance with national laws, guaranteeing accuracy and timeliness. 确保酒店员工按照国家法律要求进行招退工，并保障其准确性及时效性 5. To confirm to do the social insurance and housing fund payment and adjustment accuracy and timely according to government policies. 确保酒店员工按照国家法律要求进行保险及公积金缴纳及调整，并保障其准确性及时效性 6. To confirm the probation management of hotel associate according to hotel procedure and standard 确保酒店员工按照酒店标准及流程进行试用期管理 7. To confirm the contract management of hotel associate according to hotel procedure and standard 确保酒店员工按照酒店流程进行合同期限管理 8. To confirm the part-time management of hotel associate according to hotel actual needs 确保酒店员工根据酒店需要进行小时工及内部帮工管理 9. To confirm the dormitory management and safety 确保酒店宿舍日常管理及安全 10. To confirm the accuracy and timeliness of the reports 确保报表的准确性及时效性 11. To confirm the accuracy and timeliness of the HR system 确保人力资源系统人员信息的准确性及时效性 12. In charge of the hotel associates labor relation issues including but not limited to injury insurance, maternity insurance, unemployment insurance and retirement 负责酒店员工劳动关系方面事宜的跟进及完成，比如：工伤、生育保险、失业险、退休等 13. In charge of the associate file management 员工档案管理 14. Performs any additional duties as directed by HRD 根据人力资源总监的指令完成其他额外职责 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort (preferably luxury brands) 拥有酒店工作经验(特别是奢华品牌的酒店) Have professional training in hospitality industry 有过专业化的训练 Able to communicate in Mandarin or English fluently 能够流畅的使用普通话或英语进行对话 Having good communication skills 良好的沟通能力 Able to operate basic computer skills 正确应用基本电脑系统 Minimum 5 years HR experience for international luxury brands or affiliated five-star hotels. 拥有至少5年及以上国际奢华品牌或联号五星级酒店人力资源部工作经验。

The Role 岗位职责： Ability to perform job functions with attention to detail, speed and accuracy. 能够高效精确的完成工作。 Ability to prioritize, organize and follow through. 能够善于安排组织以及顺利执行任务。 Conduct quarterly inventory off all F&B related flatware, hollowware, glassware, crockery & cutleries. Maintain accurate records. 每个季度协助餐饮部清点所有的餐具，盘子，玻璃器皿，瓷器和刀具。坚持做到准确记录。 Maintain all Stewarding stores in impeccable order and cleanliness 保持所有的管事物品都无瑕疵，干净。 Maintenance and care of all stewarding equipment such as cleaning machines. 维护照顾所有设备，例如清洁机。 Manage and control stewarding chemicals in terms of par stock levels, safety and security. 依照存贮标准，安全规章，监管每日管事部门的化学品。 Organize schedules ensuring all areas have adequate staffing for their business levels. 合理组织安排确保所有区域都有管事人员。 Attend daily F&B briefing, highlighting any concerns and noting them on the minutes for follow up. 参加餐饮部的会议，并将出现的问题进行记录以便解决。 Conducts regular training on breakage controls for all staff. 参加员工的常规餐具破损控制培训。 Schedule and drives all deep cleaning schedules, including all freezers and chillers, overnight cleaning. 安排深度清洁，包括所有的冷冻箱，冷却机，每隔一夜打扫一次。 Drives incentive schemes for loss and breakage with internal and external vendors. 对于酒店的损失，与内外部供应商制定激励方案。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是奢华品牌的酒店)。 Have professional training in hospitality industry. 接受过酒店专业的培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Minimum 8 years Stewarding experience for international luxury brands or affiliated five-star hotels. 拥有至少8年及以上国际奢华品牌或联号五星级酒店管事部工作经验。

The Role 岗位职责： 1. Is a passionate leader with a Can Do attitude, which gets respect by knowledge, guidance and fairness. A leader which service teammates look up and practices an open-door policy to all teammates. 富有激情的领班秉持着可以做到的态度始终追求完美，通过专业知识，指导和公平公正收到尊重。受到同伴的尊敬并对所有的同伴都敞开心扉。 2. Ensures the section been assigned have sufficient equipment and supplies and that tables in the restaurant are clean, well maintained and properly set up according to the meal period set up at all times. 确保所被分配的服务区域有足够设备和物品使用，始终保持餐厅餐桌干净整洁并根据相应餐段进行摆台。 3. Supports and coaches teammates in serving food and beverage to guest according to prescribed service standards and procedures of restaurant service with emphasis on quality, speed, accuracy and attention to detail. 根据既定的服务标准，支持和训练同伴们如何服务食物和酒水以及餐厅服务流程，重点强调质量，速度，准确性及将所有细节精益求精。 4. Is fully proficient on the Point of Sale system (POS), Restaurant Reservation procedures. 精通使用POS系统和餐厅预订系统。 5. Checks the cleanliness and maintenance of equipment, fixtures, storage and service area and menus in the restaurant assigned and acts if rectification is necessary. 检查及维护所分配区域餐厅设备，固定装置，仓库，服务区域及菜单的是否整洁，如有需要应及时修正。 6. Knowledgeable on all food and beverage menus of the restaurant including buffet. 熟悉所有餐厅的菜单及酒水单，包括自助餐。 7. Initiates guest interaction through seeking feedback in order to personalize service and blow away guests. 与客人互动，寻求客人反馈从而为客人制定个性化服务及让宾客感到惊喜。 8. Takes accurate orders for all guests according to the given standard and practices suggestive selling to boost restaurant sales and checks the status of all orders and ensures that they are delivered within designated timelines. 根据既定标准为客人准确的点单，练习进阶销售来增加餐厅收入，检查所有点单的状态，确保所有点单都按时上菜。 9. Keeping the supervisor updated on the challenges, orders, guest satisfaction, guest preferences and special requests. 确保主管接收到最新的餐厅及宾客信息，包括挑战，订单, 客人满意度，宾客喜好及特殊需求。 10. Performs the other tasks assigned by the supervisor whenever necessary. 完成主管分配的其他任务。 11. Assists the supervisor in recording the daily figures of the assigned area. 协助主管记录所负责区域的日常数据。 12. Reports any unusual incidents, feedback, lost and found, breakage and losses, equipment and fixture break down to the supervisor. 及时向餐厅主管汇报异常事件，宾客反馈，失物招领，破损及丢失，设施设备损坏。 13. Attends the daily Line-up, the monthly colleague meeting and relevant trainings conducted by the hotel management. 参加每日的部门会议及酒店组织的相关培训。 14. Keeps himself/herself informed of all pertinent details concerning the hotel, events in the area, activities and promotions in the restaurants and in the hotel. 确保了解酒店相关信息，包括酒店宴会活动、酒店及餐厅推广活动等。 15. Maintains order and cleanliness of the service area, menus and service station. 负责接收点单及维护服务区域，菜单及服务台卫生。 16. Is attentive and takes note of anniversaries, birthdays and special dates discussed by guests in order to surprise guests and create a wow-effect. 留意并记录宾客谈论到的生日、纪念日及特殊日期，为宾客准备惊喜，让宾客留下终身难忘的美好回忆。 17. Supports the hostess in preparing buffet food labels, and reservations signs according to prescribed standard. 根据既定标准协助领位准备自助餐菜牌及接受预定。 18. Reports to the supervisor at the start of shift to receive necessary instructions for the shift, side duties assigned, table reservations, menu changes, special menu, availability of food and beverages and guest comments. 交接班时向主管汇报或获取需要交接的事宜，包含工作任务分配、预定数、菜单更改、特供菜单、食品酒水库存及宾客反馈。 19. Capable of operating all equipment in the restaurant and bar. 掌握餐厅及酒吧所有设备的操作。 20. Establishes and maintains respectful and good relations with teammates within and between other departments. 在本部门同伴间及与其他部门同伴间建立并维持相互尊重及良好关系。 21. Provides assistance to teammates within Food & Beverage and other departments in the performance of tasks to foster team work, respect and success for the hotel. 与同伴成员互帮互助包含餐饮部成员及其他部门同伴，相互尊重，促进团队合作，为公司绩效作贡献。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是奢华品牌的酒店)。 Have professional training in hospitality industry. 接受过酒店专业的培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Minimum 1 years Culinary experience for international luxury brands or affiliated five-star hotels. 拥有至少1年及以上国际奢华品牌或联号五星级酒店厨房工作经验。

The Role 岗位职责： 1. Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Patina brand, values and vision, to create an amazing experience for our guests and team members. 为团队成员提供具有启发性的领导力、清晰的愿景和明确的方向，确保柏典品牌、价值观与愿景的贯彻，为宾客及团队成员打造非凡体验。 2. Communicates expectations, recognises performance, and produces consistent desired business results. 传达工作要求，认可员工表现，持续实现预期的业务成果。 3. Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all kitchen related matters. 以专业典范和厨房事务专长，确保并提供无可挑剔、高端、专业且高雅的宾客服务体验。 4. Be an exemplary role model in inspiriting team members through strong demonstration of the Patina Culture and Service Philosophy. 通过积极践行柏典文化及服务理念，成为激励团队成员的杰出榜样。 5. Direct and lead the daily kitchen operations and ensures compliance with all F&B policies, standards and procedures. Ensures that the assigned Kitchen is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times 指导并管理每日厨房运营，确保严格遵守所有餐饮政策、标准与流程，依据既定理念高效管理所辖厨房，始终提供礼貌、专业、高效且灵活的服务。 6. Develops standard recipes which allow the restaurant to operate at an acceptable food cost and to ensure that the monthly forecasted Food Cost is achieved. 制定标准食谱，确保餐厅以合理的食品成本运营，并达成每月预期的食品成本目标。 7. To strictly adhere to the established operating expenses and ensure that all costs are controlled while maintaining the quality, standards and meeting the expectations of the guests on a daily basis. 严格遵守既定运营开支标准，在维持品质、标准并每日满足宾客期待的前提下，有效控制各项成本。 8. Develops and provides innovative food concept through constant improvement of menu to keep up to date with the trend within the industry. 通过持续优化菜单，创新餐饮理念，紧跟行业趋势。 9. Assists the Executive Chef / Sous Chef in developing special promotion and seasonal menu items for the restaurant. 协助行政总厨/副厨师长策划餐厅特别推广活动及季节性菜单。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是奢华品牌的酒店)。 Have professional training in hospitality industry. 接受过酒店专业的培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Minimum 10 years Culinary experience for international luxury brands or affiliated five-star hotels. 拥有至少10年及以上国际奢华品牌或联号五星级酒店厨房工作经验。