Responsible for cleanliness and service on assigned guest room floors during shift. 当班时负责所分配的楼层的清洁及服务。 1.Responsible for assigned floors and guest rooms during shift. 当班时负表所有分配的楼层和客房。 2.Work closely with the Reception to ensure correct room status at all times. 与前台接待密切合作确保任何时间内正确的房态。 3.Ensure highest standard of cleaning in assigned areas. 确保所分配的区域的高度清洁。 4.Supervise turndown service. 监督夜床服务。 5.Responsible for strict key control. 负责钥匙的严格控制。 6.Inspect regularly guestroom corridors and public areas. 对客房的走廊和公共区域进行常规检查。 7.Ensure compliance of Lost & Found procedures. 确保依照失物招领程序办事。 8.Keep floor linen rooms neat and tidy. 维持楼层布草房的干净和整洁。 9.Monitor productivity of the unit. 监督单元工作效率。 10.Check Housekeeping team member’s grooming, personal hygiene and appearance. 检查客房部员工的仪表,个人卫生和形象。 11.Assist with team member training and development. 协助进行员工的培训和发展。 12.Seek opportunities to continually improve guest service, by reporting guest comments.  通过汇总客人的意见汇总，,寻找机会不断发展对客服务。 13.Promote the hotel and Hilton products and services. 促销酒店与希尔顿的产品与服务。 14.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。 15.Log security incidents and accidents in accordance with hotel requirements. 依照酒店要求记录安全日志和事故记录。 16.Ensure a high level of cleaning is maintained in your work area. 保持维护所在工作区域的高度整洁。 17.Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况处理规定和程序。 18.Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

厨房领班-西式热菜 协调、组织和参与和厨房有关的所有产品的制作，检查并依照零点菜单和每日菜单，季节特供菜单。时刻保持预先设置菜单的标准，份量和成本。 监督食品的质量和数量是确保最大限度的节约原材料。 监控整个食品操作并确保食品按时和正确地操作。 时刻理解、实践和促进团队合作，提高工作效率，达到使命和目标以及部门的总体标准。 完成任何其他合理的职责和被指派的职责。

现招聘中厨房炒锅主管1名（做六休一），欢迎推荐/自荐！ 职位陈述 根据工作标准、备料单、根据菜肴标准的照片及上级的指示准备食物，协助副厨师长培训员工。参与提高食品质量，保证厨房运作的顺利进行。当接到指示时厨房的所有区域都要进入工作状态。   职位概述(要点) 作为厨房主管，您将应以最高标准完成以下任务： ·         为客人和员工高效率的提供食物，做到物美价廉，要按照标准食谱制作并且要符合食品卫生 。 ·         协助副厨师长管理厨房的正常运作，保证食品的高质量 。 ·         计划和准备执行高质量的食品和摆台在指定的区域和餐厅。 ·         严格按照菜谱、标准和摆盘指南。 ·         继续保持清洁和卫生依照安全和可靠的程序制定的卫生标准。 ·         在酒店运营之中保持HACCP各方面要求。 ·         正确操作所有的设备、器具和机器。 ·         能够接受外场工作任务。 ·         能够接受在厨房以外的地点完成工作。 ·         可以被要求进行盘点工作。 ·         所有团队成员都应知道关于住宿率，宴会，预测计划和收益。 ·         及时的按要求准备菜单。 ·         与管事部紧密的工作关系确保高质量的清洁和最低程度的破损率。 ·         对于每位客人的要求要及时作出回应使客人满意。 ·         积极的学习和不断的创新菜肴。 ·         时刻保持以专业和积极的态度对待团队成员和上级，行为举止以酒店的规则和团队成员手册的依据，确保部门的良好运营。 ·         协调、组织和参与和厨房有关的所有产品的制作，检查并依照零点菜单和每日菜单，季节特供菜单。时刻保持预先设置菜单的标准，份量和成本。 ·         监督食品的质量和数量是确保最大限度的节约原材料。 ·         检查团队成员准备的食品质量按需求标准和做出必要的调整。 ·         监控整个食品操作并确保食品按时和正确地操作。 ·         时刻理解、实践和促进团队合作，提高工作效率，达到使命和目标以及部门的总体标准。 ·         如有必要 ，管理层有权更改或补充该职位描述。 ·         完成任何其他合理的职责和被指派的职责。

Implement public relations and marketing initiatives directed by the Director of Business Development and MarCom Manager. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. 完成市场传讯部经理及商务发展总监在所有酒店营销传播活动对图形设计师及美工方面的需求。并推动以集团核心价值精神：信赖、诚实、尊重、团结及服务精神的良好工作文化。 1.Design Hotel marketing collaterals 设计酒店销售部印刷品 2.Liaises with suppliers to deliver brand standards in all printing and hotel items 定期向供应商提供最新酒店标准 3.Maintains hotel photo file 保管酒店图片档案 4.Maintains hotel image library 保管酒店影像资料 5.Co-ordinates hotel photography when required 在需要时协调酒店摄影 6.Create and coordinate festive promotion and decoration in hotel 制作和协调节日推广及酒店装饰 7.Develop hotel gifts and giveaways 对酒店发放的小礼品进行设计 8.To supervise the printing quality of hotel collateral and brand items 负责监督印刷品的质量，是否符合集团标准 9.Maintains mailing list/contact file 保管邮寄名单和联络档案 10.Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 熟悉财产安全、急救、火灾及应急程序，和安全地操作应急器材/设备 11.Log security incidents and accidents in accordance with hotel requirements 按酒店要求记录安全及意外事件 12.Maintains the highest standard of personal professional image, conduct, knowledge and skills related to the job responsibility. 维护最高的专业个人形象。 13.Maintains professional business confidentiality. 保护商业机密。 14.Performs any other duty as assigned by the Department manager. 执行任何工作任务都像执行部门经理下达的任务一样。

负责酒店区域所有设备有效地运作，及辅助维修保养服务和业主资产保护，不仅是酒店土建结构及设备维保方面还包括相应的外部设施。 Responsible for the effective operation ofall equipment in the hotel area, and assist in maintenance services and ownerasset protection, not only in the maintenance of the civil structure andequipment of the hotel but also the corresponding external facilities. 职责义务： Duties & Responsibilities: 1.遵守酒店的工作政策及程序，落实和执行各项政策和标准程序。 Comply with the hotel's work policies andprocedures, implement and enforce all policies and standard procedures. 2.向管理层提供意见，主要包括资产的工程支持，环境控制和运作效率。 Provide advice to management, mainlyincluding asset engineering support, environmental control and operationalefficiency. 3.确保工程部有效的财政管理，制定维修预算，资金的规划和工程计划以确保正常的监督和评定；负责维修的整体成本控制，部门成本预算的制定和实施，并上交管理层。 Ensure effective financial management ofengineering department, develop maintenance budget, capital planning andengineering plan to ensure normal supervision and evaluation; Responsible foroverall maintenance cost control, department cost budget formulation andimplementation, and submit to management. 4.与管理层协商控制工程计划的资金，确保资金投入的有效分配。 Negotiate with management to controlproject funds and ensure effective allocation of capital investment. 5.计划、实施并执行节能管理政策，制定节能目标，维修记录和日常工作报告。 Plan, implement and implement energy-savingmanagement policies, set energy-saving targets, maintain records and daily workreports. 6.根据以往的经验、质量和价格选择合格的 顾问和供应商以确保工程队的技术能力，在工程期间为供应商设立日常施工的规范。 Select qualified consultants and suppliersbased on previous experience, quality and price to ensure the technicalcapability of the engineering team, and set up daily constructionspecifications for suppliers during the construction period. 7.通过实施日常的节能和相关有效的设备操作教育和培训， 确保员工的节能管理意识。 Ensure employees' awareness of energyconservation management by implementing daily energy conservation and relevanteffective equipment operation education and training. 8.为提高酒店的收益，确保楼层环境控制和节能系统的有效管理。评估、控制并记录能耗的用量，执行提高节能系统。 Ensure the effective management of floorenvironmental control and energy saving system in order to improve the hotel'srevenue. Evaluate, control and record energy consumption and implement improvedenergy saving systems. 9.提升顾客满意度标准，确保技术上对于快速服务的支持，尽可能地预期顾客的需要；确保顾客的安全和舒适，任何服务需求要以有礼的有效的方式处理。 Improve customer satisfaction standards,ensure technical support for fast service, and anticipate customer needs asmuch as possible; Ensure the safety and comfort of customers and that anyservice requests are handled in a courteous and efficient manner. 10.通过选择、培训和发掘有激发性和良好资格的维护队伍来确保工程员工的技术胜任；在部门内部贯彻学习日常工作的标范并评定员工的工作表现和生产力。 Ensure the technical competence ofengineering staff through the selection, training and development of motivatedand well-qualified maintenance teams; Implement and study the standard of dailywork within the department and evaluate the performance and productivity ofemployees. 11.通过实施管理制定预防性的维护政策，确保所有机械和电子系统设备的有效操作；通过对楼宇不断地视察严格监督物质资产和设备的状况；确保维修按进度正常进行并提升。 Establish preventive maintenance policiesthrough implementation management to ensure the effective operation of allmechanical and electronic system equipment; Strict monitoring of the conditionof physical assets and equipment through continuous inspections of buildings;Ensure maintenance is carried out and upgraded on schedule. 12.通过严密监督合同服务确保成本效力和技术效率，确保所有工作的实施与合同、租约、服务协议相一致。 Ensure cost effectiveness and technicalefficiency through close supervision of contract services, and ensure that allwork is carried out in accordance with contracts, leases and serviceagreements. 13.确保所有完成的工作质量，包括由员工执行和外部供应商所做工作都须与工程惯例标准相一致。 Ensure that the quality of all completedwork, including work performed by employees and external suppliers, isconsistent with engineering practice standards. 专业知识技能： Job Knowledge / Skill: 1.专业的工程领导能力及工程知识。关心并知晓遵守职业、保健及安全方面的政策、法规及程序的职责，熟悉酒店安全、急救及消防、紧急应变程序，安全谨慎地操作设备。 Professional engineering leadership andengineering knowledge. Caring and aware of responsibilities for compliance withoccupational, health and safety policies, regulations and procedures, familiarwith hotel safety, first aid and fire, emergency response procedures, and safeand prudent operation of equipment. 2.具有大专以上工程相关专业毕业文凭，十年以上工程运营管理工作经验。 College degree or above in engineeringrelated major, more than 10 years of engineering operation managementexperience. 3.工作主动，目标导向，协调能力强。 Proactive, goal-oriented, strongcoordination ability. 4.具备良好的组织能力，能妥善处理紧急及突发事件。 Have good organizational skills and canproperly deal with emergencies and emergencies. 5.熟练使用电脑软件word,excel, AutoCAD等。 Proficient in computer software word,excel, AutoCAD, etc.

职责义务： Duties & Responsibilities: 1.负责西厨部门的日常运营和管理，确保厨房工作的高效有序进行。 Responsible for the daily operation and management of the western kitchen department to ensure the efficient and orderly operation of the kitchen. 2.制定并优化西餐菜单，根据季节和市场需求调整菜品搭配，提升顾客满意度。 Developed and optimized Western food menus, adjusted dish combinations according to seasons and market demands, and improved customer satisfaction. 3.监控食材质量及成本控制，合理调配原材料使用，降低浪费率。 Monitor food quality and cost control, rationally allocate raw material use, and reduce waste rate. 4.定期组织厨师团队进行技能培训和新品研发，提高整体厨艺水平。 Regularly organize the chef team for skill training and new product research and development to improve the overall cooking level. 5.负责与前台部门沟通协调，确保餐品出品速度与服务质量相匹配。 Responsible for communication and coordination with the front desk department to ensure that the speed of food production matches the quality of service. 6.维护后厨整洁卫生环境，执行严格的食品安全标准规范操作要求。 Maintain a clean and hygienic environment in the kitchen, and implement strict food safety standards and operation requirements. 7.完成领导交办的其他相关工作任务。 Complete other related tasks assigned by leaders. 专业知识技能： Job Knowledge / Skill: 1.具有多年星级酒店西餐厅工作经验者优先考虑。 Years of working experience in western restaurants in star-rated hotels is preferred. 2.熟悉各类西式料理制作流程及口味特点，能够独立完成复杂菜品的烹饪工作。 Familiar with the production process and taste characteristics of various western dishes, able to independently complete the cooking work of complex dishes. 3.具备良好的团队管理能力和组织协调能力，能够有效激发团队成员潜力并实现共同目标达成。 Have good team management ability and organization and coordination ability, can effectively stimulate the potential of team members and achieve common goals. 4.注重细节管理 ，对食品安全有深刻理解并执行到位 ；具备较强抗压能力 ，在忙碌环境下保持冷静判断力。 Pay attention to detail management, have a deep understanding of food safety and implement it in place; Strong ability to work under pressure and maintain calm judgment in busy environment. 5.热爱餐饮行业 ，愿意不断学习新知识以提升自身专业素养。 Love the catering industry, willing to constantly learn new knowledge to improve their professional quality.

职责义务： Duties & Responsibilities: 1.负责西厨部门的日常运营和管理，确保厨房工作的高效有序进行。 Responsible for the daily operation and management of the western kitchen department to ensure the efficient and orderly operation of the kitchen. 2.制定并优化西餐菜单，根据季节和市场需求调整菜品搭配，提升顾客满意度。 Developed and optimized Western food menus, adjusted dish combinations according to seasons and market demands, and improved customer satisfaction. 3.监控食材质量及成本控制，合理调配原材料使用，降低浪费率。 Monitor food quality and cost control, rationally allocate raw material use, and reduce waste rate. 4.定期组织厨师团队进行技能培训和新品研发，提高整体厨艺水平。 Regularly organize the chef team for skill training and new product research and development to improve the overall cooking level. 5.负责与前台部门沟通协调，确保餐品出品速度与服务质量相匹配。 Responsible for communication and coordination with the front desk department to ensure that the speed of food production matches the quality of service. 6.维护后厨整洁卫生环境，执行严格的食品安全标准规范操作要求。 Maintain a clean and hygienic environment in the kitchen, and implement strict food safety standards and operation requirements. 7.完成领导交办的其他相关工作任务。 Complete other related tasks assigned by leaders. 专业知识技能： Job Knowledge / Skill: 1.具有多年星级酒店西餐厅工作经验者优先考虑。 Years of working experience in western restaurants in star-rated hotels is preferred. 2.熟悉各类西式料理制作流程及口味特点，能够独立完成复杂菜品的烹饪工作。 Familiar with the production process and taste characteristics of various western dishes, able to independently complete the cooking work of complex dishes. 3.具备良好的团队管理能力和组织协调能力，能够有效激发团队成员潜力并实现共同目标达成。 Have good team management ability and organization and coordination ability, can effectively stimulate the potential of team members and achieve common goals. 4.注重细节管理 ，对食品安全有深刻理解并执行到位 ；具备较强抗压能力 ，在忙碌环境下保持冷静判断力。 Pay attention to detail management, have a deep understanding of food safety and implement it in place; Strong ability to work under pressure and maintain calm judgment in busy environment. 5.热爱餐饮行业 ，愿意不断学习新知识以提升自身专业素养。 Love the catering industry, willing to constantly learn new knowledge to improve their professional quality.

职责义务： Duties & Responsibilities:  1.管理酒店日常财务管理工作。  Managed the daily financial management of the hotel. 2.建立财务管理体系，完善各项财务管理制度。 Establish financial management system and improve various financial management systems. 3.完善内部控制体系，检查财务运行情况。 Improve the internal control system and check the financial operation. 4.监督检查酒店财务运做和资金收支情况。 Supervise and inspect the hotel's financial operations and fund receipts and expenditures. 5.负责与财政、税务等有关部门保持良好的关系。 Responsible for maintaining good relationship with finance, tax and other relevant departments. 6.帮助会计人员解决会计核算中的疑难问题，并向财务总监报告。 Help accountants to solve difficult problems in accounting and report to FC. 7.审核每日现金、银行存款日报表，并在签章后，报送财务总监。 Review daily cash and bank deposit statements and submit them to the CFO after signing them. 专业知识技能： Job Knowledge / Skill: 1.优先考虑会计和管理方面的学位。 Preferred Commerce Degree in Accounting and Management. 2.有财务管理经验。 Previous experience in a managerial operational accounting role. 3.良好的沟通者。 Good communicator.

职责义务： Duties & Responsibilities: 1.实施工作标准和服务程序，督促员工严格履行其岗位职责。 Implement working standards and service procedures, and urge employees to strictly perform their duties. 2.根据营业情况，对服务员进行工作任务分配，确保提供优质服务。 Assign work tasks to waiters according to business conditions to ensure quality service. 3.与宾客和厨房保持良好的工作关系，及时向经理和厨师长反馈宾客对食品，服务方面的信息，不断提高餐饮产品和服务的质量。 Maintain a good working relationship with guests and the kitchen, timely feedback guests' information on food and service to the manager and chef, and constantly improve the quality of food and beverage products and services. 4.了解客情，亲自为重要宾客服务。 Understand customers and personally serve important guests. 5.处理餐厅里发生的问题和宾客的意见，并及时向经理汇报。 Deal with the problems in the restaurant and guests' comments, and report to the manager in time. 6.定期检查，清点餐厅的设备、餐具、布草等物品，将结果汇报给经理。 Regularly check the equipment, tableware, linen and other items in the restaurant, and report the results to the manager. 专业知识技能： Job Knowledge / Skill: 1.大专以上学历或同等学历，1年以上同岗位工作经历，能用一门外语进行对客服务。 College degree or equivalent, more than 1 year work experience in the same position, able to speak a foreign language for customer service. 2.有一定的组织和管理能力，具有熟练的餐饮服务技能。 Have certain organization and management ability, and have skilled catering service skills. 3.热爱本职工作，工作勤勤恳恳，认真负责。 Love their work, work diligently, serious and responsible. 4.身体健康，仪表端庄。 Good health and good appearance.

管理所有中餐厅每天的运营，关注客人，提升顾客满意度，保障同事福利，尽可能在控制成本的基础上实现利润最大化。 Manage the daily operation of all Chinese restaurants, pay attention to customers, improve customer satisfaction, ensure the welfare of colleagues, and maximize profits while controlling costs as much as possible. 职责义务： Duties & Responsibilities: 1.确保餐厅政策和程序与品牌标准相符并得到贯彻和执行。 Ensure that restaurant policies and procedures are in line with brand standards and are implemented and enforced. 2.根据员工需求制定和实施相关培训计划并对他们的学习情况做出评估。 Develop and implement relevant training plans according to employees' needs and evaluate their learning. 3.在制定计划及时发现和弥补服务标准上的不足加以弥补并在之后予以贯彻和执行。  Develop plans to identify and remedy gaps in service standards in a timely manner and to remedy them and to implement and enforce them thereafter. 4.指导下属的工作以确保相关政策和程序的执行。 Direct subordinates to ensure the implementation of relevant policies and procedures. 5.和厨房保持及时有效沟通。 Keep in touch with the kitchen. 6.帮助团队成员指定培训计划。 Help team members develop training plans. 7.保持并提升与下属员工的良好工作氛围和恰当的工作关系。 Maintain and promote a good working atmosphere and proper working relationship with subordinates. 8.严格执行员工仪容仪表规范。 Strictly implement staff grooming standards. 9.问候客人，解决客人提出的各种意见及问题，随时保持销售意识以增加收入在客人点单时向他们推荐餐厅的食品及饮料。 Greet guests, solve all kinds of comments and problems raised by guests, maintain sales awareness at any time to increase income, and recommend food and beverage to guests when they order. 10.保持并不断拓展与客人的良好关系。 Maintain and develop good relationships with guests. 11.有能力完成所有工作以及经理安排下来的工作。 Ability to complete all tasks and tasks assigned by the manager. 12.能相应的对食品促销等活动提出自己的合理化建议。  Can put forward reasonable suggestions for food promotion activities accordingly. 专业知识技能： Job Knowledge / Skill: 1.丰富的中餐厅工作经验和管理岗位经验。 Rich working experience in Chinese restaurant and management position. 2.具备优秀的专业的餐厅运营知识。 Have excellent professional knowledge of restaurant operation. 3.具备优秀的英语和普通话表达能力。 Excellent communication skills in English and Mandarin. 4.丰富的食品饮料服务知识。 Rich knowledge of food and beverage service. 5.有灵巧的处理对客关系的技巧。 Have deft interpersonal skills.

职责义务： Duties & Responsibilities: 1.实施工作标准和服务程序，督促员工严格履行其岗位职责。 Implement working standards and service procedures, and urge employees to strictly perform their duties. 2.根据营业情况，对服务员进行工作任务分配，确保提供优质服务。 Assign work tasks to waiters according to business conditions to ensure quality service. 3.与宾客和厨房保持良好的工作关系，及时向经理和厨师长反馈宾客对食品，服务方面的信息，不断提高餐饮产品和服务的质量。 Maintain a good working relationship with guests and the kitchen, timely feedback guests' information on food and service to the manager and chef, and constantly improve the quality of food and beverage products and services. 4.了解客情，亲自为重要宾客服务。 Understand customers and personally serve important guests. 5.处理餐厅里发生的问题和宾客的意见，并及时向经理汇报。 Deal with the problems in the restaurant and guests' comments, and report to the manager in time. 6.定期检查，清点餐厅的设备、餐具、布草等物品，将结果汇报给经理。 Regularly check the equipment, tableware, linen and other items in the restaurant, and report the results to the manager. 专业知识技能： Job Knowledge / Skill: 1.大专以上学历或同等学历，1年以上同岗位工作经历，能用一门外语进行对客服务。 College degree or equivalent, more than 1 year work experience in the same position, able to speak a foreign language for customer service. 2.有一定的组织和管理能力，具有熟练的餐饮服务技能。 Have certain organization and management ability, and have skilled catering service skills. 3.热爱本职工作，工作勤勤恳恳，认真负责。 Love their work, work diligently, serious and responsible. 4.身体健康，仪表端庄。 Good health and good appearance.

管理所有餐厅每天的运营，关注客人，提升顾客满意度，保障同事福利，尽可能在控制成本的基础上实现利润最大化。 Manage the daily operations of all restaurants, focus on guests, improve customer satisfaction, ensure the welfare of colleagues, and maximize profits while controlling costs. 职责义务： Duties & Responsibilities: 1.超越宾客的预期要求,在提供给客人服务之前能较早的预知其需求, 能更好地达到其满意程度。 Exceed the expected requirements of guests, predict their needs earlier before providing services to guests, and better achieve their satisfaction. 2.提升服务 ，和宾客有充分的沟通并了解其个别需求, 提供向导, 回馈并在（宾客）需要时提供方便。 Improve service, fully communicate with guests and understand their individual needs, provide guidance, feedback and provide convenience when required. 3.提高和建立自身团队, 鼓励和建立共同信赖度, 相互尊敬并在团队中和其他员工达到良好地沟通。 Improve and build up their own team, encourage and build mutual trust, respect each other and achieve good communication with other employees in the team. 4.达成/超越目标 ，达到和超越目标包括评估目标， 预算目标和团队目标等。 Meet/exceed goals. Meet and exceed goals, including evaluation goals, budget goals and team goals. 5.增加利润 ，表明增加利润，包括减少成本和支出，并开展更多的商业机会。 Increasing profits means increasing profits, including reducing costs and expenses, and opening up more business opportunities. 6.引导、监督和激励下属 ，指迎方向和监督下属,，包括制定评估标准和检测评估。 Guide, supervise and motivate subordinates, point out the direction and supervise subordinates, including formulating evaluation standards and testing evaluation. 7.作出决议和处理问题，分析信息并找寻最有效地途径去解决问题。 Make decisions and deal with problems, analyze information and find the most effective way to solve problems. 8.保持利润和服务满意度的平衡，尽可能地降低成本和创收效益,，保持利润和服务满意度的平衡。 Maintain a balance between profit and service satisfaction, reduce costs and revenue benefits as much as possible, and maintain a balance between profit and service satisfaction. 9.制定目标，制定具有挑战性,可行性和可获取性的目标从而控制日常营运和评估目标。 Set goals, setting challenging, feasible and accessible goals to control daily operations and evaluation goals. 专业知识技能： Job Knowledge / Skill: 1.至少5年餐饮经验/五星级酒店或高标准的社会餐饮管理。 At least 5 years catering experience / 5 star hotel or high standard social catering management. 2.必要的餐饮相关专业知识。 Necessary catering expertise. 3.具有积极合作的精神。以热心的态度对待所有的工作，并乐于利用一切机会学习技能以便于改进自己的工作的技巧。  Have a positive and cooperative spirit. Approach all work with enthusiasm and take advantage of every opportunity to learn skills to improve their work skills. 4.具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。 Strong adaptability. Be flexible and respond positively to changes in requirements, including any changes in job requirements. 5.具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 Have a strong team spirit, achieve the common goals of the team through cooperation and support for colleagues. 6.优秀的人际处理能力并关注细节。 Excellent interpersonal skills and attention to detail. 7.用英语沟通的能力，及良好的情绪控制能力。 Ability to communicate in English and good emotional control.

负责餐饮部厨房组织及管事部的日常管理，与总经理和餐饮总监紧密合作，定期更新餐饮预算，确保达到预期目标及有效控制成本。 Responsible for the daily management of F&B kitchen organization and stewarding Department, work closely with General Manager and F&B Director to update F&B budget regularly to ensure the expected target is reached and cost is effectively controlled. 职责义务： Duties & Responsibilities: 1.建立并管理一个高效的厨房团队、监督所有厨房的出品。 Establish and manage an efficient kitchen team and supervise all kitchen production. 2.协助餐饮总监一起制定员工工作日程安排。 Assist the Director of Food and Beverage to make staff work schedule. 3.协助餐饮总监一起预计、制定和监控每日市场采购单。关注食品成本控制。 Assist the Food and Beverage Director to anticipate, develop and monitor the daily market purchase order. Focus on food cost control. 4.协助餐饮总监召开所管辖部门的每日例会。 Assist the Food and Beverage Director to hold the daily meeting of the department under his jurisdiction. 5.充分理解并严格遵守酒店的规章制度，例如消防，卫生检疫以及健康安全等。 Fully understand and strictly abide by the hotel's rules and regulations, such as fire, health and safety. 6.监督所有供应食品的质量与数量。 Supervise the quality and quantity of all food supplied. 7.经常检查厨房设备，做好维护工作。 Check kitchen equipment frequently and maintain it. 8.保证每日售货柜台上，自助餐上以及宴会上的食品陈列引人入胜。 Make sure that the food displayed at the counter, buffet and banquet every day is attractive. 9.确保所有直接面对客人的员工对于食品以及其制作工艺有充分的认识。 Ensure that all staff directly dealing with guests have full knowledge of the food and its preparation process. 10.与各部门建立良好的联系。 Establish good relations with various departments. 11.确保员工执行正确的卫生程序，检查和控制所有相关政策，协助厨房卫生医生监控国家规定的执行情况。 Ensure proper hygiene procedures are followed by staff, check and control all relevant policies, assist kitchen hygiene doctors in monitoring the implementation of national regulations. 12.参与菜单计划，推荐新菜，并联系组织所有相关厨房和餐厅执行新菜的推出。 Participate in menu planning, recommend new dishes, and contact all relevant kitchens and restaurants to implement the launch of new dishes. 13.完成餐饮总监临时性交代的工作。 Complete the temporary assignment of the food and beverage director. 专业知识技能： Job Knowledge / Skill: 1.10年及以上国际品牌酒店或大型餐饮企业的餐饮从业经验。至少2年及以上同岗位工作经验。 10 years or above catering experience in international luxury brand hotels or large catering enterprises. 2 years or above working experience in the same position. 2.具备出色的西餐烹饪技巧。 Excellent Western cooking skills. 3.具备参与餐厅革新、新餐厅建设经验者优先 。 Experience in restaurant innovation and new restaurant construction is preferred. 4.具有创造性，熟识江浙沪餐饮市场并能洞察本地及国际餐饮潮流趋势。 Creative, familiar with Jiangsu, Zhejiang and Shanghai catering market and insight into local and international catering trends. 5.性格开朗，善于沟通，态度积极。 Cheerful, good at communication and positive attitude.

职责义务： Duties & Responsibilities: 1.负责新老客户的开发和维护工作，收集客户意见和需求并及时反馈。 Responsible for the development and maintenance of new and old customers, collect customer opinions and needs and timely feedback. 2.利用公关销售技巧，按照所制定的价格、优惠、折扣政策，积极做好宴会销售接待工作、协议的签定、后续跟进工作。 Make use of public relations and sales skills to actively do a good job in banquet sales reception, agreement signing and follow-up according to the formulated price, preferential and discount policies. 3.根据客户需求，提出菜品的合理建议和意见，做好菜品安排工作。 Put forward reasonable suggestions and opinions on dishes according to customer needs, and make dishes arrangement. 4.根据公司季节性、节假日活动对新老客户进行推广宣传。 Promote new and old customers according to the company's seasonal and holiday activities. 5.对客积极主动，及时解决、跟踪有处理客户问题，并上报领导。 Proactive to customers, timely solve, track and deal with customer problems, and report to leaders. 6.参与部门及酒店的各项培训，学习和掌握培训知识。 Participated in various trainings of the department and the hotel to learn and master training knowledge. 7.完成上级交代的各项工作。 Complete the tasks assigned by superiors. 专业知识技能： Job Knowledge / Skill: 1.具备优秀的销售技能和技巧 。 Have excellent sales skills and techniques. 2.通过探讨和聆听，具备善于发掘客户需求的能力。 Ability to explore customer needs through discussion and listening. 3.具备高度的自信心，工作的热情和主动权。 Have high self-confidence, work enthusiasm and initiative. 4.懂得运用心里学技巧。 Know how to use psychological techniques. 5.具备餐厅销售的相关经验。 Experience in restaurant sales. 6.有本地资源优先考虑。 Local resources are preferred.

职责义务： Duties & Responsibilities: 1.熟知当天订餐情况，注意记录宾客的特别活动(如生日庆祝会)，应及时向主管汇报。 Be familiar with the food order of the day, pay attention to record the special events of the guests (such as birthday celebrations), and report to the supervisor in time. 2. 替宾客存取保管衣物，并询问有无贵重物品，贵重物品提醒宾客自行保管。 Store and store clothes for guests, and ask if there is any valuable items, valuable items remind guests to keep. 3. 迎接宾客，引导宾客到预订台位或宾客满意的台位。 Greet the guests and guide them to the reservation table or the table they are satisfied with. 4. 客满时，负责安排好后到的宾客，使宾客乐于等位。 When the room is full, I am responsible for arranging the guests who arrive later, so that the guests are happy to wait. 5. 随时注意听取宾客的意见，及时向上级反映。 Always pay attention to the guests' opinions, and timely reflect to the superior. 6. 随时注意在接待工作中的各种问题，及时向上级反映和协助处理。  Always pay attention to various problems in the reception work, timely reflect to the superior and assist in handling. 7. 掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息。 Master and use polite language, answer the phone, and ask for basic information when ordering food by phone. 8. 向客人介绍餐厅各式菜点、各种饮品和特式菜点，吸引宾客来餐厅就餐。 Introduce various dishes, drinks and special dishes to the guests to attract guests to the restaurant. 专业知识技能： Job Knowledge / Skill: 1.高中毕业或具有同等学历，经过餐饮服务培训，有一定的日常外语会话能力。 High school graduate or equivalent, food service training, have a certain degree of daily foreign language conversation ability. 2.有熟练的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题。 Have skilled service skills and certain adaptability, can properly deal with the general problems in the service. 3.掌握餐厅服务规程，了解餐厅各种菜肴的基本特点和简单的烹制方法。 Master the service rules of the restaurant, understand the basic characteristics and simple cooking methods of various dishes in the restaurant. 4.工作主动、热情、认真，责任心较强。 Work initiative, enthusiasm, serious, strong sense of responsibility. 5.身体健康，仪表端庄。 Good health and good appearance.

职责义务： Duties & Responsibilities: 1.实施工作标准和服务程序，督促员工严格履行其岗位职责。 Implement working standards and service procedures, and urge employees to strictly perform their duties. 2.正确处理客人的投诉。 Handle guest complaints correctly. 3.根据酒吧存货量领取酒吧物品。 Pick up bar items according to the bar stock. 4.了解客情，亲自为重要宾客服务。 Understand customers and personally serve important guests. 5.为酒吧侍应生提供基本的饮料知识和饮料服务的培训。 Provide basic beverage knowledge and beverage service training to the bar staff. 6.检查交接大堂吧服务用品，做好每月盘点工作。 Check the delivery of lobby bar service supplies, and do a good job of monthly inventory. 7.做好宾客档案，积极与宾客沟通。 Do a good job of guest files and actively communicate with guests. 专业知识技能： Job Knowledge / Skill: 1.大专以上学历或同等学历，1年以上同岗位工作经历，能用一门外语进行对客服务。 College degree or equivalent, more than 1 year work experience in the same position, able to speak a foreign language for customer service. 2.掌握有关于食品，酒水，运营各个方面的知识以及工作能力。 Have knowledge and working ability about food, beverage and operation. 3.热爱本职工作，工作勤勤恳恳，认真负责。 Love their work, work diligently, serious and responsible. 4.身体健康，仪表端庄。 Good health and good appearance.

管理所有西餐厅每天的运营，关注客人，提升顾客满意度，保障同事福利，尽可能在控制成本的基础上实现利润最大化。 Manage the daily operation of all western restaurants, pay attention to customers, improve customer satisfaction, ensure the welfare of colleagues, and maximize profits on the basis of controlling costs as much as possible. 职责义务： Duties & Responsibilities: 1.确保餐厅政策和程序与品牌标准相符并得到贯彻和执行。 Ensure that restaurant policies and procedures are in line with brand standards and are implemented and enforced. 2.根据员工需求制定和实施相关培训计划并对他们的学习情况做出评估。 Develop and implement relevant training plans according to employees' needs and evaluate their learning. 3.在制定计划及时发现和弥补服务标准上的不足加以弥补并在之后予以贯彻和执行。  Develop plans to identify and remedy gaps in service standards in a timely manner and to remedy them and to implement and enforce them thereafter. 4.指导下属的工作以确保相关政策和程序的执行。 Direct subordinates to ensure the implementation of relevant policies and procedures. 5.和厨房保持及时有效沟通。 Keep in touch with the kitchen. 6.帮助团队成员指定培训计划。 Help team members develop training plans. 7.保持并提升与下属员工的良好工作氛围和恰当的工作关系。 Maintain and promote a good working atmosphere and proper working relationship with subordinates. 8.严格执行员工仪容仪表规范。 Strictly implement staff grooming standards. 9.问候客人，解决客人提出的各种意见及问题，随时保持销售意识以增加收入在客人点单时向他们推荐餐厅的食品及饮料。 Greet guests, solve all kinds of comments and problems raised by guests, maintain sales awareness at any time to increase income, and recommend food and beverage to guests when they order. 10.保持并不断拓展与客人的良好关系。 Maintain and develop good relationships with guests. 11.有能力完成所有工作以及经理安排下来的工作。 Ability to complete all tasks and tasks assigned by the manager. 12.能相应的对食品促销等活动提出自己的合理化建议。  Can put forward reasonable suggestions for food promotion activities accordingly. 专业知识技能： Job Knowledge / Skill: 1.丰富的西餐厅工作经验和管理岗位经验。 Rich working experience in western restaurants and management positions. 2.具备优秀的专业的餐厅运营知识。 Have excellent professional knowledge of restaurant operation. 3.具备优秀的英语和普通话表达能力。 Excellent communication skills in English and Mandarin. 4.丰富的食品饮料服务知识。 Rich knowledge of food and beverage service. 5.有灵巧的处理对客关系的技巧。 Have deft interpersonal skills.

职责义务： Duties & Responsibilities: 1.当班时负责所分配的楼层的清洁及服务。 Responsible for the cleaning and service of the assigned floor during the shift. 2.监督和检查分配给客房和公共区域服务生的工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。 Supervise and inspect the work of attendants assigned to rooms and public areas to ensure that product quality standards are met in accordance with hotel and company business objectives and to provide excellent service to hotel guests. 3.监督客房部各项标准和工作程序的执行。 Supervise the implementation of housekeeping standards and procedures. 4.负责管理接班和交班工作，以确保交接班过程的有效进行。 Responsible for the management of succession and transition work to ensure the effective implementation of the transition process. 5.对客房部所有系统有最新和完整的知识。 Up-to-date and complete knowledge of all housekeeping systems. 专业知识技能： Job Knowledge / Skill: 1.高中毕业学历或同等文化程度。 High school diploma or equivalent education. 2.有较强的英语会话能力和一定的组织能力及协调能力。 Have strong English conversation ability and certain organization and coordination ability. 3.至少从事同岗位工作1年以上。 Have worked in the same position for at least 1 year. 4.熟悉客房管理专业知识、熟练运用电脑。 Familiar with professional knowledge of room management and skilled use of computer. 5. 国际五星级或精品酒店工作背景。 International five-star or boutique hotel working background.

负责组织和协调前台接待工作，向客人传递良好的品牌形象和服务态度，保障客户的满意度。 Responsible for organizing and coordinating reception work, delivering good brand image and service attitude to guests, and ensuring customer satisfaction. 职责义务： Duties & Responsibilities: 1.监督员工的对客关系事宜，确保通过对客人的认知和关注，提高客人对酒店整体入住体验的满意度。 Supervise guest relations with staff to ensure that guests' satisfaction with the overall hotel stay experience is improved through awareness and attention to guests. 2.掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 Mastered the room reservation status, reported the reservation status of important groups and guests to the department manager, checked the delivery of VIP notification, and was responsible for the implementation of VIP reception work. 3.及时准确的回应所有客人的要求，并通过自己的专业知识为客人提供最好的建议。 Respond to all guest requests in a timely and accurate manner, and provide the best advice to guests through their professional knowledge. 4.负责前台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 Responsible for the use, management and maintenance of front desk property and equipment, as well as the collection, archiving and management of various materials. 5.检查每日的报表是否有误，并及时纠正。 Check the daily report for errors and correct them in time. 6.建立体质良好的宾客关系，努力增加客房销售。 Establish healthy guest relationships and strive to increase room sales. 专业知识技能： Job Knowledge / Skill: 1.有同岗位工作经验1年以上。 More than 1 year working experience in the same position. 2.身体健康，品貌端正，形象气质佳。 Good health, good appearance, good image and temperament. 3.优秀的组织管理能力。  Excellent organization and management ability. 4.优秀的交际能和沟通技巧。 Excellent interpersonal skills and communication skills. 5.善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。 Good at communicating with guests, dealing with thoughtful and decisive, can independently deal with various complaints.

负责组织和协调礼宾接待工作，向客人传递良好的品牌形象和服务态度，保障客户的满意度。 Responsible for organizing and coordinating concierge reception work, delivering good brand image and service attitude to guests, and ensuring customer satisfaction. 职责义务： Duties & Responsibilities: 1.协助负责礼宾部的工作。  Assist in the work of concierge department. 2.对酒店的宾客提供礼貌专业的服务；协助重要宾客的入住和离店。 Provide courteous and professional service to hotel guests; Assist with check-in and check-out of important guests. 3.管理行李房，确保所有的行李有行李标签并且安全存放在合适的位置。  Manage the baggage section to ensure that all baggage is tagged and safely stored in the appropriate location. 4.负责所有的特殊事情和酒店服务的有关信息的公告。 Responsible for the announcement of all special things and information about hotel services. 5.确保工作区域内的所有设备处于良好工作状态。  Ensure that all equipment in the work area is in good working condition. 6.参与员工的培训工作。负责员工的日常培训，制定培训计划。 Participate in staff training. Responsible for the daily training of employees, make training plan. 7.宾客有要求时，为预计离店的宾客安排出租车、机场班车的服务。 Arrange taxi and airport shuttle service for guests who are expected to leave the hotel upon request. 专业知识技能： Job Knowledge / Skill: 1.有同岗位工作经验1年以上。 More than 1 year working experience in the same position. 2.身体健康，品貌端正，形象气质佳。 Good health, good appearance, good image and temperament. 3.优秀的组织管理能力。  Excellent organization and management ability. 4.优秀的交际能和沟通技巧。 Excellent interpersonal skills and communication skills. 5.善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。 Good at communicating with guests, dealing with thoughtful and decisive, can independently deal with various complaints.

执行对前厅部员工的日常监督，管理和领导，当班时管理前厅部工作并提供对客服务。 Perform daily supervision, management and leadership of front office staff, manage front office work and provide guest service while on duty. 职责义务： Duties & Responsibilities: 1.协助酒店高级管理层负责及整个酒店的运作收集对客服务过程中所产生的问题信息。  Assist the senior management of the hotel in charge of the entire operation of the hotel to collect information on problems arising in the process of customer service. 2.宾客服务经理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 The Guest Service Manager, under the direct leadership of the Front Office Manager, is responsible for the normal operation of the entire hotel during his/her shift. 3.要负责处理宾客的问题和投诉。 Be responsible for handling guest questions and complaints. 4.要负责重要宾客的迎领工作。 Be responsible for welcoming and leading important guests. 5.进行整个酒店的安全和日常的设备检查工作。 Conduct safety and routine equipment inspection throughout the hotel. 6.解决当班期间发生的安全问题。 Solve safety problems during the shift. 7.向其它班次协调交班记录上需要沟通的事项。  Coordinate the matters that need to be communicated in other shift records. 专业知识技能： Job Knowledge / Skill: 1.大专以上学历，有同岗位工作经验1年以上。 College degree or above, more than 1 year working experience in the same position. 2.能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。 Can be fluent in English to engage in front office service image and temperament, proficient in computer operation, with strong English listening, speaking, reading and writing skills. 3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 Dignified appearance, love hotel work, study business, quick response, good communication with good management and coordination skills, able to play a good role in management, leadership and supervision. 4.注重细节，工作有责任心，敢于承担责任，执行力较强。 Pay attention to details, have a sense of responsibility, dare to take responsibility, strong execution. 5.有上进心和良好的学习能力和抗压能力。 Self-motivated and good learning ability and pressure tolerance. 6.掌握前厅部工作知识，熟悉前厅部日常运行。 Master the working knowledge of the front office and be familiar with the daily operation of the front office. 7.良好的组织以及解决问题的能力。 Good organization and problem solving skills. 8.良好的财务知识。  Good financial literacy.

作为酒店的主要战略业务领导者，负责酒店运营的各个方面，包括客人和员工满意度、人力资源、财务绩效、销售和创收，并为集团和酒店所有者提供投资回报。 As a key strategic business leader for the hotel, responsible for all aspects of the hotel's operations, including guest and staff satisfaction, human resources, financial performance, sales and revenue generation, and providing return on investment for the group and hotel owners. 职责义务： Duties & Responsibilities: 1.紧跟行业趋势，探索新的商业机会并制定商业计划，以最大限度地提高客户满意度、盈利能力和市场份额。 Keep up with industry trends, explore new business opportunities, and develop business plans to maximize customer satisfaction, profitability, and market share. 2.分析商业信息，积极应对不断变化的市场状况，确保酒店在预算指导下运营，实现利润率目标。 Analyze business information, actively respond to constantly changing market conditions, ensure that the hotel operates under budget guidance, and achieve profit margin targets. 3.与销售和市场团队紧密合作，制定创收策略；识别新的业务线索，推出符合市场趋势的酒店产品；确认销售策略与品牌策略一致，并有效执行既定目标。 Work closely with sales and marketing teams to develop revenue generating strategies; Identify new business leads and launch hotel products that are in line with market trends; Confirm that the sales strategy is consistent with the brand strategy and effectively implement the established goals. 4.建立有凝聚力和高绩效的执行委员会，不断努力取得积极成果和改进。  Establish a cohesive and high-performance executive committee, and continuously strive to achieve positive results and improvements. 5.通过积极和持续的沟通，与业主建立良好的关系，处理并解决好业主对酒店经营管理的诉求。  Through active and continuous communication, establish a good relationship with the owners, and handle and resolve their demands for hotel management. 6.遵守公司/品牌政策、程序和标准。 Comply with company/brand policies, procedures, and standards. 7.客户及公共关系管理。 Customer and public relations management. 专业知识技能： Job Knowledge / Skill: 1.工商管理、酒店和餐饮管理或相关专业大学学历，10年以上管理运营、市场营销、财务或相关工作经验。 Bachelor's degree in Business Administration, Hotel and Catering Management or related majors, with over 10 years of work experience in management operations, marketing, finance or related fields. 2.有限或全方位服务酒店的总经理经验。 General manager experience in limited or full-service hotels. 3.高度的责任心、敬业精神及诚信态度。 High sense of responsibility, professional dedication, and integrity attitude. 4.具有前瞻性思维，有创造力和创新能力。 Possess forward thinking, creativity, and innovative abilities. 5.有较强的适应、沟通、计划、决策和综合判断能力。 Strong adaptability, communication, planning, decision-making, and comprehensive judgment abilities.

1.遵守酒店的工作政策及程序，遵守飞洲集团和万豪国际的商业行为规范以及员工手册中的条款。 Abide by the Hotel’s Policies and Procedures,Feizhou Group and Marriott Code of Business Conduct and the hotel‘s AssociateHandbook. 2.监督高效、高效和盈利的厨房操作，确保高标准的食品生产和展示在整个酒店始终保持一致。 Supervise efficient, productive and profitablekitchen operations and ensure that high standards of food production and presentationare consistent throughout the hotel at all times.  3.负责监督所有厨房食品质量的准备、要不断的检查食品的味道、温度外观。 responsible for thequality of all food prepared in the kitchen .supervises. constantlyinspects taste, temperature and visual appeal. makes sure that all dishes areuniform and that established portion sizes are adhered to. 4.持续检查食品供应的质量确保食品质量达到喜来登标准。 To constantly examine foodsupplies to ensure that they conform to the quality standards stipulated by thecompany are adhered to. 5.在厨房部门的培训中起到积极重要的作用。 Takes an active part in allfacets of Training activities in the Food Preparation Department. 6.以职业的,肯定的方式与部门和酒店员工建立起亲密联系以促进团对精神和有效的双向交流。 Inter act with department andhotel staff in a professional and positive manner to foster good rapport,promote team spirit and ensure effective two-way communication. 7.与具不同文化背景的客人和同事有效沟通。 Deal effectively with guestsand workplace colleagues from a variety cultures. 专业知识技能： Job Knowledge / Skill: 1.有同岗位工作经验5年以上。 More than 5 year working experience in the same position. 2.具备有与本职位相配的烹饪知识，高效率，高质量完成本职工作。 Have a good knowledge to carry out the duties and responsibilities for theposition in an efficient and productive manner. 3.具有非常积极主动的工作态度，并表现出灵活性。 With a very Proactive and positive attitudeto work, and demonstrate flexibility.

职责义务： Duties & Responsibilities: 1.会员体系设计：设计搭建及优化会员等级、积分制度、奖励机制。 Membership system design: design, build and optimize membership levels, points system and reward mechanism. 2.市场调研：分析竞争对手的会员政策，提出改进措施。 Market research: Analyze the membership policies of competitors and propose improvement measures. 3.会员招募：制定会员招募计划，增加新会员数量。 Member recruitment: Make member recruitment plan and increase the number of new members. 4.会员维护：维护现有会员，提高会员满意度和忠诚度。 Member maintenance: Maintain existing members, improve member satisfaction and loyalty. 5.数据分析：监控会员数据，分析会员行为，提供决策支持。 Data analysis: Monitor member data, analyze member behavior, and provide decision support. 6.活动策划：策划并执行会员活动，提升会员活跃度和消费。 Activity planning: planning and implementing member activities to enhance members' activity and consumption. 7.跨部门协作：与营销、销售、客服等部门合作，确保会员体系顺利实施。 Cross-departmental collaboration: Cooperate with marketing, sales, customer service and other departments to ensure the smooth implementation of the membership system. 8.与门店协作：与集团内酒店合作，确保会员体系顺利实施。 Collaboration with stores: Cooperate with hotels within the Group to ensure the smooth implementation of the membership system. 专业知识技能： Job Knowledge / Skill: 1.行业经验：至少5年以上酒店行业经验，其中3年以上会员管理或客户关系管理经验。 Industry experience: at least 5 years experience in hotel industry, including at least 3 years experience in membership management or customer relationship management. 2.品牌酒店经验：有知名酒店集团会员体系搭建和管理经验。 Experience in brand hotels: Experience in building and managing member systems of well-known hotel groups. 3.项目管理：出色的项目管理能力，能够独立规划和执行会员项目。 Project management: Excellent project management ability, able to independently plan and execute member projects. 4.数据分析：熟练使用Excel、SQL等数据分析工具。 Data analysis: Skilled use of Excel, SQL and other data analysis tools. 5.沟通能力：优秀的沟通和团队协作能力。 Communication skills: Excellent communication and teamwork skills. 6.语言能力：具备良好的书面和口头表达能力。  Language skills: Good written and oral communication skills.