• Maximize Accor market share within his/her area/territory.  在职责领域内最大化雅高酒店集团的市场占有率。 • Draw up the Business Plan annually together with General Manager of the hotel. Ensure that the plan is adhered to and monitor its progress. 每年与酒店总经理一起制定年度营销方案，确保计划得到遵守并监督其进展。 • Implement the Sales & Marketing policies and procedures of the hotel and of Accor. •Stay current with the needs of the market, competitive initiatives and the effectiveness of our programs through regular involvement with key accounts.  执行酒店及雅高酒店集团的市场销售政策程序。 • Actively get involved with sales solicitation of major accounts. 通过参与大客户的销售活动，了解当前市场的需要，竞争对手的行动以及酒店计划的效力。 • Develop and foster good rapport with the public, clients and members of the trade in an effort to ensure and promote a good image of the hotel.  积极通过销售活动为酒店带来重要客户。 与公众、顾客和行业会员发展良好关系以确保并提升酒店形象。

岗位职责： 1、组织与管理销售团队，负责销售队伍的建设与培养； 2、每月按时完成团队及个人销售指标； 3、有独立的销售渠道，具有良好的市场拓展能力。 4、主要工作是对接酒店集团客户和大客户拜访、洽谈合作。 任职要求： 1、大专及以上学历，40岁以下，8年以上星级酒店销售或HR工作经历； 2、工作中能够不断的鞭策大家，确保他人理解并接受领导的目标、政策和工作安排，保证任务的顺利完成； 3、有较强的抗压能力、协调沟通能力，能处理维护好客户关系。 4、有星级酒店客户资源和人脉资源者优先考虑。 5、我们公司网站 zhigongyun.vip ，主要是做酒店灵活用工管理系统的，主要目标客户为全国星级酒店和为其提供服务的人力资源公司。如果有相关客户资源或渠道资源这优先。 本公司是一家新兴的SAAS软件服务创业公司，全国最大的酒店灵活用工服务平台，引领酒店行业用工变革的科技公司。我们的服务客户是全国的星级酒店。公司2019年9月获得了杭州东方网升的战略投资，2021年5月获得了新一轮投资，目前正在开拓全国市场，期待你的加入，让我们一起开拓远征星辰大海。 （本岗位工作地点在上海/杭州）

行政助理经理（EAM）的基本岗位要求： 1. 全日制专科及以上学历； 2. 男女不限，年龄在45周岁以下； 3. 形象气质好，具有流利的英语口语及书面沟通能力； 4. 拥有10年以上国际品牌高星级酒店市场销售工作经验，担任过5年以上市场销售总监职位； 5. 熟悉杭州市场，或在江浙沪国际奢华品牌酒店五年以上工作经历可优先考虑

【岗位职责】 1、 餐饮战略的制定与实施，根据酒店整体发展战略及内外部环境的分析结果，制定餐饮经营战略 2、了解本地餐饮市场趋势并不断引入新的餐饮产品，以满足或超越客户期望，确保在市场中的竞争地位 3、 负责实现部门的营业收入指标和利润指标 4、 与行政总厨一起筹划和设计菜单，开发适合当地需求的餐饮产品 5、 通过流程再造，鼓励创新和推动变革，提升餐饮经营活力，提高利润并创造价值 6、 协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和优质的服务 【岗位要求】 1、3年以上同岗位工作经验，形象气质佳、英文流利，具有香格里拉或凯悦集团旗下高星级酒店        相关工作经验者优先考虑 2、熟练掌握中餐、西餐、宴会、酒吧的业务知识 3、具备较强的数据分析能力和文字功底， 4、具有良好的团队领导力、协作精神、组织及策划能力。 5、具有良好的社交能力和新媒体营销能力

三盛未来餐饮集团，是一家创业合伙人制的餐饮管理公司，公司旗下拥有西餐品牌：牛排家、US'PRIME牛排馆，中餐品牌：玖五京菜、隐厨等。 公司现于北京、杭州、深圳、南京、宁波、西安、武汉、南昌、合肥、无锡、温州、常州、苏州等地共有50余家直营门店，并计划于三年内全国直营门店达100家。 我们寻找的不是雇佣关系的员工，而是共同创业的合伙人！ 高薪资、高福利、高标准 只为招募有梦想、有进取精神、努力奋斗的你！ 在这，不仅能让你获得面包，更重要的是让你获得知识和经验！ 在这，能迅速充实、完善自我，最终获得思维和精神上的提升！ 在这，能不断提升个人技能和能力，明确职业规划，让自己的职业生涯得到迅速发展！ 包吃、包住/房补、五险一金 薪资：高薪资+绩效提成+年终奖金+股份分红+工龄工资 假期：每月四天带薪休假+法定节假日增休+带薪年假+各种福利假期 任职要求： 年龄：28-36岁 身体健康、爱专研爱学习、为人品行正派，做事认真踏实 需有十年以上厨房管理经验，有五星级酒店、高端餐饮店厨房管理经验者优先！ [岗位职责] 1.积极完成厨政总监安排的各项工作任务。 2.根据公司指示，负责公司厨政系统日常工作调节，部门沟通，做到"上传下达"。 3.员工队伍技术培训规划和指导，以及后备人才队伍的培训，以保障菜品出品品质、效率及顾客满意率。 4.协助厨务总监进行菜品、原材料的研发工作。 5.进行厨政管理的巡察，合理安排人力及技术力量，统筹各个工作环节，不断学习解决各种问题。 6.负责新员工岗前及在岗培训指导。 7.加强与前厅的沟通，了解客人需求趋势和销售情况，以便及时改进。 8.检查厨房设备运转情况和厨具、用具的使用情况，制定设备订购计划。 9.每日检查厨房卫生，把好食品卫生关，贯彻执行好食品卫生法规和厨房卫生制度。 10.定期实施员工技术培训，组织员工学习新技术和先进经验。定期或不定期对员工技术进行考核，制定值班表，对员工情况进行评估， 对晋升调动提出意见经批实施。 11.了解厨房成本的各项构成因素，对厨房的各项成本进行有效控制，保持厨房毛利率的稳定。负责控制食品和有关劳动力成本，准确掌握原料库存量，了解市场供应情况和价格。审核厨房的申购单， 负责每月厨房盘点工作，经常检查和控制库存食品的质量和数量，防止变质、短缺，合理安排使用食品原料。高档原料的进货和领用必须经行政总厨审核才能使用，把好成本核算关。 12.经常与各部门联系、协调、沟通，并听取顾客意见，不断改进工作。 13.负责厨房整体运行和八大部门对接工作。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

A Director of Human Resources will manage Human Resource related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation and benefits, and employee relations initiatives. What will I be doing?   As a Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities. This includes talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives. Specifically, a Director of Human Resources will perform the following tasks to the highest standards:     Plan and forecast the short and long-term talent requirements for the hotel to support its business plans Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants Build a strong career and succession planning system to retain and develop talent Implement training and development strategies to continuously improve performance and customer service Oversee the hotel's human resources database and payroll system Provide a framework for counseling, coaching, and welfare services Manage the Opinion Survey and the calendar of Team Member social events Manage and resolve, promptly and completely, all employee relations issues Maintain an awareness of competitor human resources activities and best practices #LI-VG2 Qualifications - External What are we looking for? A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required Previous human resources management experience in the hotel, leisure, and/or retail sector Excellent leadership skills and exceptional communication skills Strong commercial/business acumen A passion for leadership and the vision to create a winning team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

MAJOR FUNCTION 主要功能 : Drive the hotel revenue through setting up of marketing and sales strategies and follow through on the execution of such strategies. MAIN RESPONSIBILITIES 責任概要 : Oversee the operation of Sales, Catering, Public Relations and Reservations.  Set up overall strategies for sales, promotions and advertising.  Ensure that all strategies are set up in line with the positioning of the hotel and are according to Marriott corporate guidelines. SPECIFIC DUTIES 工作任務 : Sales Activities                     Participate in sales activities by conducting sales calls and meeting with in house customers to strengthen relationship with customers, obtain market information and customers’ feedback. Oversee the planning of all sales activities to make sure that there is appropriate sales coverage and effective customer service at all times. Ensure all enquiries received at sales office are handled promptly and efficiently. Make certain that the sales team is constantly soliciting new business opportunities and obtaining sales leads through various sources such as newspaper, internet, TV etc. Monitor the quantity of sales activities to make sure that all sales associates are conducting sales activities according to the set guidelines in a number of sales activities per day and call volume etc. Account Management Ensure that all information related to all accounts are recorded in Opera and filed accordingly, and the accuracy of information in the systems is maintained at all times. Assist the setting up of strategies and tactics for each account and ensure that all Marriott resources are appropriately used. Conduct account review and account audit to check on the information obtained for each of the accounts. Review Call Reports to ensure that all accounts are properly managed. Ensure that sales call plan is set up by all sales associates and the plan is efficiently used. Ensure that sales targets are set up for all sales associates. Sales Strategy Planning Conduct weekly Sales Strategy Meeting to ensure all participants are sharing information on competitors’ activities, customer feedback and other market intelligence. Lead the Sales Strategy team in setting up pricing and positioning for all market segments and the pricing and positioning for catering. Regularly review the effectiveness of the Sales Strategies and make recommendations for changes if required.   Train and develop all sales associates Coach and counsel all associates to ensure timely rectification of performance.  Make sure of disciplinary actions if required. Aim to assist associates in improving their performance. Make sure that there is a SMART development plan for each associate to fortify strengths and overcome weaknesses. (SMART = Specific, Measurable, Achievable, Realistic and Timely) Ensure that there are guidelines and expectation set up for each associate and follow up on the progress Ensure that Director of Sales and Sales Manager conduct on the job training to all associates by arranging joint calls with sales associates and review with them their performance regularly. Monitor the sales activities and make certain that all sales associates are conducting business according to the Marriott set guidelines. Conduct regular performance review for all managers and keep a written record for future follow up. Review and update all LSOPs related to Sales and Marketing whenever necessary. Fully utilize all Marriott Resources Ensure all sales associates cross sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties. Constant communication with market sales, alliance account team and GSOs to discuss on needs of the hotel and to ensure full coverage of all accounts. Make good use of Marriott Rewards as a key sales tool. Work closely with the other sales teams in the cluster to share marketing information, discuss on account servicing issues and cooperation. Prepare periodic reports Prepare periodic reports for record of sales activities and market analysis. Prepare monthly reports and ad hoc reports as required by General Manager and Regional Office. Revenue Management Ensure that the Reservations Office is properly managed with all phone calls handled efficiently and courteously, all input in Marsha and Opera are done according to standards set up. Review reports prepared by Revenue Manager to analyse market situation and make recommendations on sales strategies and tactics. Make certain that all revenue management tools are properly used aiming to maximize the hotel revenue at all times. Regular check on the rate control procedures to avoid any abuse of discount. Ensure that all commission payment is handled accurately and efficiently. Assist in conducting periodic rate audit in Opera & Marsha. Public Relations Oversee the Public Relations operation and be sure that the day-to-day operation is managed efficiently. Assist PR Manager in planning and executing all hotel promotions, advertising, database management, hotel collaterals production. Ensure that exposure of the hotel is maximized at all times through working closely with media and making good use of all Marriott Resources. Conduct media calls to build relationship with the editors and reporters. Monitor the preparation and distribution of all press release. Ensure all promotional materials and advertising are done according to the corporate guidelines. Plan and participate in Charity Activities to serve the community and to obtain press coverage. Business / Marketing Plan Preparation of Business / Marketing Plan and to ensure that all strategies are backed up with appropriate tactics. Produce periodic action plan based on the Business Plan and ensure that the sales team is conducting business according to the set objectives.  Office Etiquette & Business Ethics Ensure that all sales associates are properly dressed in uniforms or business attire and the general appearance is according to the hotel standard. Make certain that all sales associates are conducting business according to the Marriott guidelines and local law. In charge of the overall conduct of the sales team such as telephone handling, punctuality, compliance to the hotel rules, regulations and LSOPs.  Coordination with other departments and session Ensure a smooth liaison between Sales and Marketing with all other departments. Take the initiative to act on any conflict or problems in a constructive manner. JOB SPECIFICATION職位要求 : Profile of Competency 工作能力: ·         Minimum 8 years work experience in the sales & marketing from a sizeable international organization with at least 3 years at Director of Sales position or above. ·         Capable in managing several teams and to drive results through effective supervision and motivation. ·         Ability to set up sales strategies and tactics and make adjustment according to different business situations. ·         Good interpersonal skills and listening skills. ·         Ability to handle and manage different business situations and act on problems according to the set guidelines. ·         Ability to communicate effectively with various levels of management and associates. ·         Ability to provide direction and training to associates and evaluate their performance. ·         Able to develop associates and maximize the performance of the team. Language 語言能力: ·         High proficiency in written and spoken English and Mandarin. Education 教育: ·         Good general education, preferably University graduates. Job License 資格 / 等級証: ·         N/A

岗位职责 1、 有藏区同样岗位的工作经验。 2、全面负责酒店的经营管理。 3、 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 4、 负责实现酒店的营业收入指标和利润指标。 5、 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 6、 落实酒店年度财务预算，向各部门下达年度工作指标。 7、 督促酒店维修保养工作和酒店安全管理工作。 8、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 9、 做好酒店机构设置、员工编制及重要人事变更。 10、 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 岗位要求 1、 本科以上学历，相关管理专业。 2、 从事星级酒店工作10年以上，具有8年以上相关高层管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。

岗位职责 1、 维护公司形象积，极提高服务意识； 2、 协助总经理确立酒店的经营计划（月、季、年）、发展规划及经营方针，制定酒店的经营管理目标，配合总经理做好酒店的经营管理工作； 3、 按照酒店经营和服务的规范要求及质量标准，协助总经理制定完善酒店的各项规章制度，建立健全内部组织系统，协调各部门关系，建立内部合理而有效的运行机制； 4、 协助总经理做好酒店的市场拓展、人力资源开发和计划财务工作； 5、 协助总经理做好酒店的安全管理，切实抓好酒店的安全生产、食品卫生和治安、消防管理工作； 6、 协助总经理做好酒店资产管理，控制酒店营销成本，减少浪费，提高经济效益； 7、 负责重要客人的接待工作，保持与社会各界的广泛联系，塑造企业良好的内、外部形象； 8、 协助总经理做好酒店的行政及后勤管理工作，重点抓好固定资产的维护保养、更新和能源管理工作； 9、 协助总经理完成公司下达的各项指标，负责检查酒店以岗位责任制为起点的《政策与程序》等管理制度的落实执行情况； 10、 协助总经理建立酒店与客户、供应商、合作伙伴、上级主管、政府机构、金融机构、媒体等部门间顺畅的渠道； 11、 建立酒店内部良好的沟通渠道，协调各部门关系； 12、 营造企业文化氛围，塑造和强化酒店客观价值； 13、 负责酒店员工队伍建设，培养、选拔中高层管理人员和优秀员工； 14、 协助总经理处理酒店重大突发事件； 15、 协助总经理监督、控制经营计划的实施过程； 16、 按时完成上级领导交办的其它工作。

Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. 协助总经理完成酒店所有与收入及市场销售相关的工作并完成总经理安排的相关工作。  Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and marketing communications. 全面负责对销售部，宴会销售部，收益管理与预订部，及市场传讯部的管理工作。  Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements. 带领酒店商务团队完成相关关键指标，包括但不限于管理酒店的持续盈利能力,确保酒店的收益和利润，宾客满意度达标甚至超过标准要求  Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively. 制定酒店年度/季度/月度预算预测与工作计划，并有效的予以实施  Participate in developing and implementing hotel and departmental policies and regulations. 参与开拓和实施酒店和部门的政策规定。  Develop marketing strategies and promotion plans to adjust to the market situation in real time. 制定开拓市场销售战略和促销计划，实时更具市场情况进行调整。  Supervise and drive the progress and implementation of marketing plans. 督导和推动市场销售计划的进展和实施。  Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. 为商务发展部设定清晰的工作目标，实施员工个人技能的发展，业绩的复核训导和培训。  Monitor and evaluate current initiated marketing activities and market dynamics. 监督和评估当前发起的市场销售活动以及市场动态。  Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. 管理部门内部的运作，保证部门固定资产及运营物品得到良好维护。  Conduct regular market research and obtain information about competitors. 定期进行市场调查，掌握竞争对手信息。  Set pricing strategies and sales targets for the hotel. 为酒店设立价格策略和销售目标。  Manage special projects and other related businesses. 管理特别项目及其他相关的生意。  Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. 管理部门内部人力资源，包括选择招聘人员，培训部门员工，团队建设，员工表现评估等。  Ensure that department staff are clear about the responsibilities assigned to them. 确保部门员工明确所赋予的职责。  Take immediate corrective action when the interests of the department or hotel are jeopardized. 在部门或酒店的利益受到危害时，立即采取纠正错误的措施。  Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. 管理客户关系及服务，包括客户需求、产品服务知识，销售的有效性交流技巧及客户反馈信息。  Manage departmental expenses and budgets. 管理部门开支和预算。  Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date. 准备部门每月相关开支的预测，并在预定日期上交给酒店。  Control departmental costs in accordance with hotel policies to avoid waste. 按照酒店政策控制部门成本，避免浪费。  Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. 确保所有与系统相关的收益数据都保持精确性并完全遵照希尔顿国际标准。

•Direct and supervise the implementation of an effective system of reporting on major issues and routine maintenance to ensure that buildings, facilities and the surrounding environment are in good condition at all times. 指导和监督实施有效的重大问题报告制度以及日常的维保工作，确保建筑物、设施和周边环境一直处在良好的状态。 •Develop maintenance plans for facilities and equipment, guide and supervise the maintenance work of employees and external contractors, and ensure the smooth implementation of maintenance plans; 制定设施设备的维保计划，指导和监督员工和外部承包商的维保工作，确保维保计划顺利实施； •All works involving external contractors, drafting specific requirements and evaluating quotations provided by the purchasing manager. Negotiate and track with the winning contractor to ensure that all work is done and that corporate, local and regional health and safety standards are met. 涉及到外部承包商的所有工程，起草具体的要求并对采购部经理提供的报价进行评估。与中标的承包商商谈并跟踪确保所有工作能够完成，而且符合公司，当地和区域性健康和安全标准。 •Organize and inspect the work of the engineering department's warehouse management and implement effective inventory management. 组织和检查工程部库管的工作，实施有效的库存管理。 •Assist the Chief Engineer in conducting a long-term assessment of the equipment and formulating a major repair and re-purchase plan; Ensure the safe and effective operation of all computer rooms and equipment; 协助总工程师对设备进行长期评估，制定大修及重新购买计划；确保所有机房和设备安全有效的运转; •Pay attention to fire safety, solve safety hazards in a timely manner, and ensure that no safety accidents occur; 关注消防安全,及时解决安全隐患，确保无安全事故发生； •Assist the chief engineer in formulating the annual budget and tracking it to achieve reasonable control; 协助总工制定年度预算，并进行追踪以达到合理的控制; •Complete and provide all daily reports and reports required by the Chief Engineer. The Office of the Deputy Chief Engineer shall maintain an effective record/file system. 完成并提供总工程师所需的所有日常报告和报表。副总工办公室要保持有效的记录/档案系统。 •Maintain contact with fire departments, power supply departments, water supply departments, urban management and epidemic prevention departments, etc., to ensure that all requirements are filed, once needed, and there should be some supportive suggestions. 保持与消防部门，供电部门，供水部门，城管和防疫部门等联系，确 •Reasonable control of personnel to ensure that all employees remain efficient during working hours; 对人员进行合理的管控，确保所有员工在工作时间内保持高效率； •Pay attention to the daily work performance of employees, conduct performance evaluations with employees on a regular basis and provide guidance and suggestions for their personal development. 关注员工日常工作表现，定期与员工进行进行绩效评估并给予员工的个人发展提供指导和建议.

•Assist the Safety and Security Manager in the day-to-day affairs of the management to ensure that the property, staff and guests are protected from damage. Keep records, certifications and documents that have legal effect and are relevant to policies and procedures. 协助安全保障经理来管理部门的日常事务以确保酒店财产、员工及客人的财产免受损失。保存具有法律效力和与政策与程序相关的记录、证明及文件资料。 •Assist the Safety and Security Manager in assigning and arranging positions throughout the department. 协助安全保障经理负责整个部门职位的指派和安排。 •In the absence of the Safety and Security Manager, he or she will perform all his or her duties. 安全保障经理不在时，代行其全部职责。 •Implement the provisions of hilton international safety and security management and instruction manuals. 执行希尔顿国际安全保障管理及指导手册的规定。 •Implement the provisions of national laws and regulations and local regulations. 执行国家法律法规及地方法规的规定。 •Formulate hotel safety and security systems and fire prevention systems, and guide and assist the safety management of various departments of the hotel.  制定酒店安全保障制度、防火制度，指导和协助酒店各个部门的安全管理。 •Supervise and inspect the implementation of various safety systems to ensure the implementation and implementation of safety systems. 监督检查各项安全制度执行情况，保证安全制度的贯彻和落实。·     •patrols of all parts of the hotel. 组织对酒店各个部位的安全检查和日常巡视、巡逻。 •Raise and troubleshoot accident or fire hazards with the hotel management. 向酒店管理层提出并排除事故隐患或火灾隐患。       •safety, and organize personnel drills. 制定火灾和安全的紧急突发事件处置预案，并组织人员演练。 •Responsible for the on-site disposal of fire, explosion and other emergencies. 负责对火灾、爆炸等突发事件的现场处置。

•Plan and prepare to perform high-quality food and set up in designated restaurants. 计划和准备执行高质量的食品和摆设在指定的餐厅。 • Maintain HACCP requirements in all aspects of hotel operations. 在酒店运营之中保持HACCP各方面要求。 •Proper operation of all equipment, appliances and machines. 正确操作所有的设备、器具和机器。 •Attention must be paid to the continuous training of personnel and the improvement and improvement of SOP's. 必须对具有持续性的人员培训和SOP’s的提高和改善保持关注。 •Be proactive in daily quality meetings (daily chef morning meetings, team meetings) to keep kitchen operations continuously improving, meeting goals and maintaining smooth communication. 必须积极主动参加每日质量会议（每日厨师晨会、团队会议），以保持厨房运营持续地提高，达到目标和保持顺畅地交流。 •Can be asked to do takeaway work. 可以被要求进行外卖工作。 •Can be asked to get the job done outside of the kitchen. 可以被要求在厨房以外的地点完成工作。 •Inventory work can be requested. 可以被要求进行盘存工作。 •All employees should know about accommodation rates, banquets, forecast plans and earnings. 所有员工都应知道关于住宿率,宴会,预测计划和收益。 •Prepare menus on request in a timely manner. 及时的按要求准备菜单。 •The new dishes are made in conjunction with digital photographs. 新菜品的制作在品尝上要结合数码照片。

•Always remember that guests are at the center of your work. 永远记住客人是你工作的中心。 •Maintain a positive attitude, fulfill personal responsibilities and take the initiative to solve problems, always communicating clearly with your guests and team members. 保持一个积极的态度，履行个人的职责并主动去解决问题，永远和你的客人以及团队成员进行清晰明了的沟通。 •Perform all work tasks with clear purpose, determination, and enthusiasm, and seize the opportunity to learn new work skills and knowledge to improve and enhance your personal performance. 目的明确地，坚定地，热情洋溢地执行所有工作任务，把握时机去学习新的工作技巧和知识，以改进和提高你个人的绩效。 •React flexibly, proactively, and change job requirements clearly and unambiguously. 灵活性地，积极地进行反应，清晰明确地改变职位需求。 •Advocating for the center of the team is to demonstrate unity and cooperation and support colleagues to achieve team goals. 主张团队的中心，是展示团结协作和支持同事达成团队目标。 •Contribute your own views and opinions to strengthen the procedures surrounding the operation of the hotel and the environment. 贡献自己的观点和意见，强化酒店操作运作的、环境周围的程序。 •During the busy green period or special period, you can assist in the management of the hotel's operation.  在忙绿时期或者特殊时期 可以对酒店的营运进行协助管理。 •Appear in the lobby for guest service, let team members learn and play an exemplary role. 出现在大堂进行对客服务，让团队成员学习，起典范作

•Provide high-quality customer service. 提供高品质的对客服务。 •Check the room that pre-arrived at the VIP. 检查预抵VIP的房间。 •Personalized and value-added services for long-time and long-term guests. 为常住客人和长住客人提供个性化和超值服务。 •Ensure that guest needs are met with reasonable requirements. 确保客人需求与合理的要求被满足。 •By aggregating guest opinions, look for opportunities to continuously improve customer service and maintain. 通过汇总客人的意见，寻找机会不断提高对客服务并保持。 •Take appropriate action in a timely manner to resolve guests' complaints. 及时的采取合适的行动解决客人的抱怨。 •Ensure proper handling of guests' lost items and claims. 确保恰当地处理客人的失物与招领。 •Responsible for strictly controlling the use of room keys, especially the control of the universal card. 负责严格控制客房钥匙的使用，特别是万能卡的控制。 •Manage and control all guest room floor operations, support and supervise the work of floor supervisors and foremen and provide assistance when needed. 管理和控制所有客房楼层运营，支持和监督楼层主管和领班的工作并在需要时提供帮助。 •Managing and recording guest items in the room includes borrowed items and doing monthly inventory and related reports. 管理和记录客房的客人用品包括借用物品，并做好每月的盘点和相关报告。 •Properly manage the in-room minibar to ensure the safety of its food, beverages and maximize revenue. 合理管理客房迷你吧，保证其食品、饮品的安全，以及收益的最大化。 •Propolimanagt in Rummmini Baton surte Safiti Ben Itzfort, Beverags AnderMacimidzervnu. 整理客房楼层的月度房间产量报告，包括团队成员和合作的的外包成员。 •Train and motivate employees to evaluate their work. 培训并激励员工，对他们的工作进行评估。

•Familiarize yourself with the contents of the menu and drink list, and can explain it to the guests in detail.  熟悉掌握菜单及饮料单上的内容，并可以向客人做出详细解释。•Familiarize yourself with the food on the buffet table. 熟悉自助餐台上的食品。 •Respond positively to guest complaints and suggestions and give feedback to the restaurant manager with the necessary information. 以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐厅经理。 •In the service time with a positive attitude, efficient and accurate positioning and to meet customer requirements and needs. 在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。 •Proactively serve guests, meet any reasonable requirements of guests, and train staff to anticipate guests' needs. 积极主动的为客人服务，满足客人任何合理要求，并且培训员工能够预见客人的需求。 •Ensure that all standards in the Customer Service Guide, Standard Service Manual are consistently and effectively implemented throughout the department. 确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。 •Service standards can be clearly explained to other employees. 可以清楚的向其他员工解释服务标准。 •Ability to evaluate the performance of other employees against service standards. 能够按照服务标准评估其他员工的工作表现。 •out in accordance with service standards. 确保日常部门的培训能够按照服务标准进行。

Major Function 主要功能 : Ensure that all corporation & group businesses are handled professionally and under superior Manager in maximizing the Revenue. Major Responsibilites责任概要: Exploring and following corporation & group account with professional skills by internal strategies.   Profile of Competency 工作能力: Minimum 3-year similar work experience in hotel industry from a sizeable international hotel organization with sales / operation experience. Knowledge of local market and business practise. Ability to comply reports as required using appropriate computer software. Good interpersonal skills. Ability to communicate effectively with various departments.   Language 语言能力:    Proficiency in written & spoken English. Education 教育:  Good general education, preferably University graduates. 

岗位职责 1、 全面负责酒店的经营管理。 2、 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5、 落实酒店年度财务预算，向各部门下达年度工作指标。 6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 岗位要求 1、 本科以上学历，相关管理专业。 2、 从事五星级酒店工作10年以上，具有5年以上相关总经理管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。

岗位职责 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 岗位要求 1、大专及以上文化程度；3年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 3、熟悉食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮部各级管理人员的积极性。

岗位职责 1、协助酒店新产品及服务的开发和推广 2、协助酒店市场战略的制订。 3、管理财务报告，财务分析、预算，制定部门的定价策略 4、与本部门及其他部配合工作。 5、预防和处理客人所关心的问题。 6、与客户谈判，确保满足客人的需要，同时又能够实现酒店的利润。 7、与客户保持有效的适当地交流，同时表现出专业的形象及工作方式。 8、对酒店 产品及服务要有高度了解，以便更好地向客人推销酒店的服务及设施。 9、根据酒店的目标和方向，制订合适的行政及沟通规定及程序。 10、拜访有潜力的客户，发展并保持与客户合作的关系。 11、遵守酒店酒店的员工守则 12、完成上级交给的其他任务。 岗位要求 1、具备良好的读写能力，以便使沟通的过程更方便 2、需要良好沟通技巧包括口语及书 3、对酒店及相应施设具有专业知 4、在责任范围内掌握领导才能和所有工作任务的知识 5、对本地市场及国际市场有基本的了解 6、至少拥有10年国际连锁酒店的相关工作经验

岗位职责 1、作为前厅部经理需要负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。 2、进行有关的市场计划分析制定部门工作计划，完成工作报告。 3、使客房达到最高出租率，获取最佳的客房收入。 4、督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。 5、保持良好的客际关系，能独立有效地处理宾客投诉。 6、协助酒店与更高一级领导处理突发事件。 岗位要求 1、大专及以上学历，有同岗位工作经验2年以上。 2、熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。 3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 4、有效贯彻、落实并完成部门制订的每月工作计划。 5、英语对话流利，有较强的协调管理能力，具有一定的销售能力。 6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

岗位职责: 1、根据酒店的经营目标和方针以及下达的生产指标，负责各类菜单的筹划和更换，负责产品规格的制订。 2、组织和指挥厨房工作，监督食品制作，按规格的成本生产优质产品。 3、协调厨房班组之间的关系，根据厨师的业务能力和技术特长，决定各岗位的人员安排和调动工作。 4、根据各岗位生产特点和餐厅营业状况，审定各岗位工作时间表，检查员工的考勤和考核工作。5、督导各岗位对设备、用具进行科学管理，审定厨房设备用具更换添置计划。 6、审定厨房员工培训计划，并检查组织实施情况。 7、负责菜点出品质量的检查、控制，为高规格以及重要宾客的菜肴进行亲自定制。 8、定期总结、分析生产经营情况，改进生产工艺，准确控制成本，确保完成毛利率指标，确保产品的质量和效益的不断提高。 9、主动征求客人以及餐厅对产品质量和生产供应方面的意见，督导实施改进措施，并处理客人对菜点质量方面的投诉。 10、参加酒店及餐饮部召开的有关会议，保证会议精神的贯彻执行，负责厨房会议的组织工作。11、督导各岗位保持厨房清洁整齐，确保厨房食品卫生，防止食物中毒事故发生。 12、参与食品原材料价格管理，参加市场询价和采购会议。 13、完成上级临时布置的其他工作任务。 任职要求： 1、学历要求：厨师烹饪专业毕业，职高或中专以上学历，获得国家劳动部门核发的厨师等级证，掌握各种烹饪技术，熟悉《食品卫生法》。 2、资历要求：精通江浙菜，有五年以上厨师长管理经验。具有一定的管理能力和沟通能力，能够调动下属员工工作积极性。 3、基本素质：身体健康，精力充沛，无不良嗜好。

带领销售团队，达成保险资格函客户行权及社会客户销售任务目标。  （1）带领销售团队（社会客户），负责潜在客户、电话/互联网咨询客户及其他非保险行权类客户的销售；  （2）带领销售团队（主业协同），负责保险资格函客户行权入住的达成；  （3）预订客户关系维护：与预订客户签署预订合同并做好关系维护，使其转换为入住客户； （4）客户入住达成：统筹做好入住前的服务对接工作；  （5）拓展和维护销售渠道：自主拓展当地优质销售渠道，维护渠道关系，引流参观、预订及入住客源；  （6）营销推广：根据宣传推广策略进行执行，配合公司品牌宣传活动，树立杭州社区的公共形象；参与社区重大突发事件紧急处置和善后处理活动，做好危机公关，树立良好的品牌形象； （7）完成领导交办的其他工作。  任职要求：  1、学历要求大专及以上。  2、有养老、酒店、保险或房地产行业销售管理从业经验者优先。