SCOPE岗位概述 Underthe guidance of the Manager of Front Office assess, evaluate and ensure thatlong-term and short-term of the department are met.  Support and assist Front Office and allDepartments in the hotel to ensure a smooth during the nighttime, prompt and effective service to all guests. Assist the Assistant FrontOffice Manager to direct and manage Front Office in absence of the Manager ofFront Office. 遵循前厅部经理的指示，支持并帮助前厅部和酒店其它所有部门夜间的流畅运转及高效服务。前厅部经理不在岗期间协助前厅部助理经理对前厅部进行管理。 OVERALLOBJECTIVES 总体目标 Thejob of Night Manager is executedsatisfactorily when: 夜班经理要确保以下工作的圆满完成度。 l  Guest complaints are handled and followed up to meet thesatisfaction of all stakeholders. 客人投诉得到妥善的处理和交接以使利益相关方满意。 l  Responsible for maintaining 90% scoring for KEA inspections. 负责部门在KEA检查中获得90%分以上的成绩 l  Ensure the GRI result achieves 96.5% and GSS result achieves 5.55. 负责GRI的结果达到96.5%且GSS的结果达到5.55 l  KEES (Kempinski Employee Engagement Survey) results are 4.65 andabove. KEES(员工敬业度调查)分数不低于4.65 MAIN RESPONSIBILITIES 主要职责 l  Ensures that as per Kempinski Health & Safety Policy the FireExits are free of obstacles. 保证所有紧急出口使用功能正常。 l  Ensure the smooth operation in Front Office department duringthe daytime and night time. 前厅部日夜间的日常运营得以顺利地进行。 l  Patiently listen to guest complaints, actively provide solutions, andhandover to ensure customer satisfaction. 耐心倾听客人投诉，积极提供解决方案，做好交接工作，以保证客人满意。 l  Communicate with finance and insurance companies on insurance issuesthat need to be followed up, and give feedback to guests or relevantdepartments in time. 将需要跟进的保险事宜与财务和保险公司进行沟通，并及时反馈给客人或相关部门。 l  Ensures that all guests receive prompt, cordial attention andpersonal recognition and resolves related problems. 保证每位客人都能够得到热情且高效的服务。 l  Inform and co-ordinate with other operating departments e.g.Housekeeping, Engineering, Sales and Butlers of Front Office matters which mayconcern them during night time. 负责协调和督促各部门做好夜间的各种工作。协调夜间各部门的工作关系。 l  Update Daily Look & Talk,take the record of the key emphasis in work and guest complaint, foundedproblems, result of handling. 编写“夜间工作日记”，记录当天工作的重要情况，发现的问题及处理的意见和结果，及时递交上级领导阅示。 l  Check all correspondence of the day’s arrivals to familiarize witharrived and arriving guests and their needs, follows up as required. 熟悉到店客人以及预抵客人和其相关需求，并相应作出跟进。 l  Control room availability for walk-ins and establish accountabilityfor guests departure dates and times. 根据客人退房日期及时间协调房间状态。 l  Follow up with Housekeeping any unresolved room discrepancies. 协同客房部解决差异房。 l  Check all arrivals folios, follows up on credit standing of walk-inguests and validity of account to company instructions. 检查预抵客人付账情况，包括信用卡和挂账情况。 l  Check all billing instructions and guest credit for accuracy.  Follow up and resolve related issues. 检查客人付账情况，押金及消费情况并作相应跟进。 l  Maintain appropriate standards of conduct, dress, uniforms, hygiene,appearance and posture for all departmental employees. 监督并维持酒店员工制服的整洁。 l  Ensure that all departmental information is kept accurately and upto date. 确保所有部门信息的准确和及时性。 l  Promote in house sales and facilities to maximize hotel revenues. 为酒店做促销以争取利益最大化。 l  Understand and carries out duties in line with Hotel EmergencyProcedures. 遵守酒店紧急安全政策。 l  Inspect Front and Back of house for cleanliness, Health & Safetyand reports any faults to concerned departments 保证酒店的整体运营环境，特别是在清洁，健康与卫生及安全方面，如有问题及时向相关部门汇报。 l  Inspect VIP guestrooms on a daily basis. 每天检查客房。 l  Co-ordinates/Assists security personnel in all related matters. 协助保安部处理相关事宜。 l  Responds promptly to any operational requests from Front Office andother hotel departments. 积极响应前厅部和酒店其他部门的业务需求。 l  Attends to referred and unsolved problematic situations. 积极解决问题。 l  Co-ordinates and assists with accommodation and transportation ofguests in overbooked    situations. 在超预订情况下，积极解决客人的住宿及交通问题。 l  Completes VIP, delegations and group leaders welcome and farewell asappropriate during night time. 高质量完成夜班期间贵宾，代表团和团队领导的接送服务。 l  Conduct efficient hand-over shift. 有效交接班。 l  Keepgrooming match with standard. 根据饭店及品牌标准保持个人仪容仪表。 l  Conducthealth regulation, safety policy. 执行健康及安全法规、政策及程序。 l  Settle dangersituation and inform potential danger. 采取行动排除危险情况，并及时通知危险隐患。 l  Carry out all the process of safetyemergency. 执行酒店安全紧急情况政策及程序。 l  Ensure the back area is as clean,safe and hygiene as the front area. 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 l Keepanalysis, evaluate, improve self-behaviour. 不断分析、评估、改进个人工作表现。 l Complywith code of conduct. 遵守道德行为规范。 l Complywith Staff Handbook and related policies. 遵守《员工手册》的相关规定。 Additionalresponsibilities and tasks can be added at any time according to the needs ofthe business and of the hotel. 根据酒店及业务需要，可随时增加额外工作职责和任务。

SCOPE 岗位概述   Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards. 主管前台接待，礼宾部，话务部，商务中心， 保证各接待部门工作水平达到 凯宾斯基酒店服务标准和流程。   Main responsibilities 主要职责 Involvement in budget preparations and responsible for profit & loss. 参与酒店预算的准备并对酒店的盈利和亏损负责。 Maximize hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR. 利用控制房间数量配比，批量封锁，客房套餐，增销，滞纳金和双倍入住率等方式以实现平均可出租客房收入最大化。 Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines. 制备年度预算和人员配置指南，将预算控制在前厅部预算标准范围内。 Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. 通过掌握控制执勤制度以保证人工成本的最高效率。 Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. 将人工成本合理控制在预算内，最大限度的提高生产力。 Conduct interviews with potential candidates. 对本部门的应聘员工进行面试。 Manage all operational tasks including their delegation and follow-up. 有效管理所有运营安排，包括对工作任务的分配和跟进。 Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities. 批准所有前厅分部门的培训计划和后续跟进情况，以确保培训活动的有效性。 Manage all operational tasks as well as their respective delegation and follow-up. 管理所有运营工作，包括任务分配及其后续跟进情况。 Carry out disciplinary actions in line with company procedures. 按照公司规章制度执行纪律处分。 Re-evaluate work flows to improve and optimize organization. 重新评估工作流程，改善优化工作组织架构。 Implement and evaluate procedures and policies. 实施并监察工作进度流程与政策。 Ensure clear communication within departments. 保持本部门良好的交流环境。 Verify that all information requested by the local police authorities are adhered to and prepared accurately. 准备出符合当地警察局所需要的资料文件。 Organize regular departmental meetings. 定期组织部门会议。 Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 对酒店产品，当地酒店内外最新贵宾和宴会资料有详细的理解。 Conduct daily walk through to ensure quality standards. 监察部门日常工作，确保达到品质标准。 Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action. 在客人眼前保持高显眼度，能够完美的接待并处理客人意见和建议。 Set short term and long term measurable objectives to continually improve service levels. 制定短期和长期衡量的目标，不断提高服务水平。 Responsible for maintaining 85% scoring for KEA inspections. 保证在KEA检查中获得85%分以上的成绩。 Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure. 迎接并护送贵宾至房间，在贵宾离店时告别。 Manager on Duty weekdays and weekends. 在工作日或周末需要时值班。 Rooms Division responsibility in their absence. 在房务部其他负责人缺席时负责相关事宜。 Pre-Opening tasks and responsibilities where applicable. 适度参与相关工作前期准备工作。

SCOPE 范围 This position is responsible for managing all local computertechnology and services in the hotel which can include, but is not limited to: networks, hardware, operatingsystems, anti-virus, internet access and all related systems, office automationand email systems, departmental systems for front office, back office, sales& catering, personnel, spa, and other network based software supportingthese systems; network security and compliance; where not the responsibility ofthe Engineering department, cabling, access control system, voice and guesttechnologies. The role will be responsible for management of the IT andpotentially AV staff in the hotel. Maintains inventory of all hardware productsand software licenses, and reviews maintenance agreements. Supervises, supportsand trains staff and team members at IT Dept. The Director of IT role is onlyfor larger hotels in MEA and China Regions. 这个职位是负责管理酒店所有本地计算机技术和服务，但不限于:网络，硬件，操作系统，防病毒，互联网接入及所有相关系统，办公自动化和电子邮件系统，前厅系统，后台财务系统，销售和餐饮系统，人事系统，水疗中心系统，以及其他支持上述系统的其他网络;网络安全与合规性:那些不属于工程部负责，如综合布线，门禁系统，语音和客房技术的责任。该角色将负责酒店 IT 管理和潜在 AV 工作人员。维护所有硬件产品和软件许可证的清单,并审查维护协议。监督、支持和培训IT部门的员工和团队成员。IT总监的角色只对 MEA和中国地区较大的酒店。 OVERALL OBJECTIVES  总体目标 The job of Director of I'T is executed satisfactorily when: IT 总监的工作职责 All IT Systems are running smoothly in the hotel and the IT function is actingin a proactive manner rather than reactive. 所有酒店的I系统平稳运行和T功能被积极主动地使用着 IT is driving efficiencies in the use of applications enabling the otherdepartments to successfully complete their tasks. IT系统被各个部门有效的使用着，顺利完成他们的日常工作 All Corporate IT related policies and procedures have been implemented and asuccessful self-audit has been carried out. 所有总部的有关T的政策和流程得到落实，并进行自我审查 The IT department runs to budget. 制定和实施 IT部门的预算 The hotel has an acceptable level foci compliance. 酒店符合PCI的标准(PCI-Payment CardIndustry) All Kempinski standards related to guest facing technology are implemented toan acceptable level. 实施凯宾斯基与客人新技术体验的标准在一个可以接受的水平上 At Kempinski, Talent Development is a management responsibility andconsequently an integral and important part of our Managers’ daily activities. 在凯宾斯基，人才发展是管理层的责任，也是我们经理的日常工作中不可或缺的重要组成 部分 At Kempinski, Talent Development is a management responsibilityand consequently an integral and important part of our Managers’ dailyactivities. 在凯宾斯基，人才发展是管理层的责任，也是我们经理的日常工作中不可或缺的重要组成 部分 The Director of IT fulfils their role as a Talent Development Ambassador when: IT 总监履行其作为人才发展大使角色时: They actively support and implement Talent Development initiatives as a part oftheir daily activities. 作为日常工作的一部分要积极支持和实施人才发展 They identify Training talents in their department and throughout the hotels asper below definition* and actively support their career development. 在部门中确定人才的对象，并大力支持他们在凯宾酒店中的职业发展 They support and initiate transfer, cross exposure and task force assignmentsfor their team. 支持他们在酒店间的调动，交叉培训和项目援助 They personally conduct TTTTs with their team on a regular basis and takepersonal interest for their talents’ development plans. 定期面对面进行 TTTT评估并根据个人兴趣制定人才发展计划 They recruit and select potential talent according to the Company's current andfuture hotel, regional and worldwide needs including conducting interviews forpositions in their department and their region. 根据酒店在当前和未来的，以及地区和全球需求，他们的部门和地区的职位面试中选择有潜力的人才 *A Hotel Talent is an employee, who has the ability to do the current job intheir hotel and can be promoted to the next level. Mobility is what makes this person a KempinskiTalent. *作为一个酒店人才的员工，他/她应该能很好地完成现有的工作，并能提升到高一个级别。凯宾斯基的人才必须要有客移动性。 MAIN RESPONSIBILITIES  主要责任 First point of contact for all computer related issues withinthe hotel 第一时间了解酒店内的所有于电脑相关问题。 Solves technical or operational problems as reported by the users. 解决所有用户报告的技术或操作问题。 Ensures that equipment is in proper working order and application performanceis optimized. 确保设备处于正常的工作状态和对应用程序的性能进行了优化。 Ensure that all 24/7 systems (i.e. front office, point of sale, email and interment)are monitored and that technical service is available any time. 确保对所有系统(即前台系统，销售，电子邮件和互联网) 进行24小时的监控和 技术支持。 Ensure that backups are performed and checked on a regularbasis. 确保数据备份并定期检查。 Ensure that hotel network, systems and data is secured from unwanted intrusionand in line with stated Kempinski standards and rules and regulations given by law. 确保酒店网络，系统和数据安全，免受不必要的侵扰，并与法律规定给予凯宾斯基 标准和规章制度。 Ensure that IT contingency systems for all key business areas are in properworking order and that staff are trained in the switching to, and use of, these contingencysystems. 确保所有关键业务领域有T应急方案，培训工作人员如何切换和使用这些应急系 统。 Follow Kempinski policies as they relate to the security and operation of thecomputer systems. 遵守凯宾斯基政策，因为这涉及到计算机系统的安全性和操作。 Ensure that the IT organizational requirements for legal, data protection and Plc. compliance are in place. 确保T组织要求的合法，数据保护和PCI合规的到位。 Update all computer systems with the latest security patches to minimizeinternal and external access security risks. 所有的计算机系统使用最新的安全补丁，以减少内部和外部访问的安全风险。 Train and maintain back-up staff for each server-based application. 为每个基于服务器的应用系统培训和保持后备人员。 Ensure first level support backup is in place for all systems and network. 确保第一级支持备份应用到所有的系统和网络。 In cooperation with all other department heads, design and implement newcomputer based procedures that will improve profitability, operations and work efficiencies. 与所有其他部门负责人的合作:设计和实施新的电脑系统的流程，以提高盈利能力， 以及日常操作和工作效率。 Coordinate the installation of all new applications or upgrades of existingapplications. 协调安装新的应用系统或升级现有的应用系统. Coordinate and reviews all new software development specific tothe hotel, in accordance to Kempinski policies and standards. 按照凯宾斯基的政策和标准，协调和审查所有为酒店开发的新的软件。 Implement all corporate IT related policies and procedures and carry out anannual self-audit. 实现所有总部 IT 相关的政策和程序，并进行年度自查。 Provide advice to better expedite access and to improve the use of informationin the Hotel 提供建议，以更好地加快访问速度，并改善酒店信息的使用。 Take direction from the Corporate IT department as it relates to the technicaloperation of computer technology hardware and software. 按着总部 IT指导的T软硬件技术的发展方向制定计划。 Communicate status, risks and opportunities as it relates to IT to Corporate& Regional IT General Manager and Hotel Management. 与总部 IT，区域IT，总经理及酒店管理汇报IT现状，风险和机遇。 Responsible for communication with computer vendors and Kempinski Corporate IT Department. 负责与各计算机厂商和凯宾斯基IT总部的沟通。 Responsible for timely preparation and submission of all IT budgets 负责所有的IT 预算及时编制和提交。 Responsible for the management and control of all IT budgets according to anagreed plan and budget. 按照商定的计划和预算，负责所有I预算的管理和控制。 Ensure a business continuity plan is established and tested together with thedepartment heads for all part of the business supported by IT. 确保应急方案的建立，并由支持与各部门负责人一起测试。 Maximize employee productivity and morale within the department andconsistently maintain discipline within hotel guidelines and local regulations. 最大限度地调动部门内的员工的积极性和士气，始终保持遵守酒店的纪律和地方法 规。 Schedule employees in line with varying business levels in order to maximizeproductivity and minimize payroll costs. 根据不同的业务需求，调整人员配备，以最大限度地提高工作效率和降低工资成本. Select and recruit suitable employees for the department usingprescribed set of policies and procedures. 通过规定的政策和流程，为部门招聘合适的员工。 Identify employees with potential for promotion and/or transfer and makeappropriate development plans for them together Director of People Services. 确定晋升或调动有潜力的员工，并和人事总监一起为他们制定适当的发展计划。 Work within all pre-set budgetary limits. 将工作控制在所有预先设定预算内。 Additional responsibilities and tasks can be added at any time according to theneeds of the business and of the hotel. 额外的责任和任务，可以随时根据业务和酒店的需求进行添加。

SCOPE The overall scope of this role is to safeguard the hotel assets and financial resources and ensure that these are utilized to maximize operating results. OVERALL OBJECTIVES To provide timely and accurate information and work together with the executive team in order for the hotel to run profitably and within the legal and corporate guidelines to maximize the use of the resources available and maintain a control over revenues and costs and help ensure that the hotel objectives are met.  The job of Director of Finance is executed satisfactorily when: All local and corporate guidelines and deadlines are met. High forecast accuracy is achieved consistently. Senior Management is provided with timely and accurate financial information. Hotel fully operates under the terms of the Management Agreement. Insurances are up to date and in compliance with local and corporate regulations. At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.    The Director of Finance fulfils their role as a Talent Development Ambassador when: They actively support and implement Talent Development initiatives as a part of their daily activities. They identify Training talents in their department and throughout the hotels as per below definition and actively support their career development. They support and initiate transfer, cross exposure and task force assignments for their team. They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans. They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region. MAIN RESPONSIBILITIES Responsible for following and understanding all Kempinski Policies & Procedures.  Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct. Responsible for understanding and following the terms of the Management Agreement.  Responsible for supporting, mentoring and developing the finance staff.  Responsible for supporting and encouraging training of all staff in financial matters . Responsible for developing the annual business plan together with the General Manager and Executive Committee.  Responsible for conducting monthly P&L meetings.  Responsible for monitoring and controlling all revenues and expenses and making the corresponding recommendations when needed.  Responsible for reviewing the cash position of the hotel in order to optimize the use of funds.  Responsible for preparing and submitting the quarterly self assessment report.  Responsible for preparing and submitting an accurate monthly forecast. Responsible for reviewing and signing the Balance Sheet reconciliations monthly.  Responsible for ensuring the preparation of the accurate and timely monthly financial report. Responsible for being the contact for the auditors and act upon recommendations in the audit report.  Responsible for continuously searching for new business opportunities to benefit the hotel.  Responsible for the control environment within the hotel.  Responsible for keeping and safeguarding all contracts, lease agreements, licenses, insurance policies and all legal and financial documents.  Responsible for maintaining good relationships with the hotel owners/representatives as well as external partners.  Responsible for communicating with the General Manager on any discrepancies or other potential problems. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

1、负责酒店/公寓销售渠道的拓展与开发，利用各类客户渠道快速去化； 2、在相关区域内开发和跟踪销售线索，对所划分的市场和客户负责，以确保销售目标的达成。 3、执行项目制定的市场定位和市场细分开发销售策略； 4、维护客户关系，建立企业客户数据库； 5、协助欠款催收，按时完成回款指标； 6、协助项目的日常运营工作，持续提升客户满意度； 7、完成上级交办的其他工作。

任职资格： 1、会计，财务或相关专业的学士学位。注册会计师或中级会计师职称优先。 2、4年酒店会计或审计工作经历，至少有一年类似管理经验。  3、具备财务运营经验者优先考虑  岗位概述： 1、为管理层提供及时的财务分析，以便有效的作出决策。准备所有酒店的所有法律和管理文件。设定财务策略包括信息技术策略以帮助业务发展和阶段性的审核。 2、协助管理各项目财务工作。            Job Knowledge/Skill/Experience: 1、Bachelor’s degree in Accounting, Finance or related field.  CPA preferred. 2、4 years in hotel accounting or audit with at least one year in similar supervisory role 3、Some finance operation experience. Job Summary: 1、Provide management with timely financial analysis for effective decision-making.  Prepare all statutory and management requirements of Hotel.  Develop financial strategies including IT strategies to help develop the business and review periodically. 2、Provide assistantance for all project.