- Primary Responsibilities主要职责
- Administration Responsibilities管理职责
1.According to the Accor Greeting Standard, greets all guests at all times in a friendly and helpful manner
根据雅高的问候标准欢迎客人:您好！欢迎来到北京，有什么可以帮您?
2.Registers and checks out for all guests according to established procedures
按规定的程序为所有客人办理入住及退房手续。
3.Maintains intimate knowledge of departmental standards and procedures
熟知部门的规章制度及程序。
4.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
按程序为客人办理入住、退房及换房并确保所输入的数据要与预定保持一致。
5.Ensure confidentiality of guest information
确保客人信息录入完整及安全。
6.Maintains cashier float and ensures accurate daily report of all money received
确保现金交易准确无误。
7.Offers currency exchange service for the in-house guests
为客人提供外币兑换服务。
8.Keeps abreast of all modifications to accounting policies and procedures
遵循财务规章制度。
9.Has full knowledge of Le-club with 4 levels rewards galore standards, especially the loyalty programs and enroll member.
熟悉乐雅会会员四种级别的丰厚待遇，特别是白金卡，并招募会员.
10.Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, Frequent Flyers Programs, and also member Rewards programs.
熟悉所有推广价的内容，如季节性的包价、会员推广活动。
11.Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
确保客人在离店时对酒店服务有好的印象。
12.Performs the audit balances and prepares all works for audit in an orderly fashion
严格按照财务要求确保账目正确完整。
13.When on night shift, checks night reports and prepares the morning reports, ensures the reports are mailed correctly.
夜班要打印过夜报表并准备早晨需派发的报表，确保报表正确无误的被发送。
14.Maintains comprehensive knowledge of standard reservation procedures including how to read e-mail, messages, and how to interpret availability sources in the systems.
熟知预订程序包括如何理解电报、邮件、信息以及如何做预订。
15.Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
确保前台工作区域的整洁及有序性.
16.Offers safety box or the guest to keep valuables
提供贵重物品寄存服务训
- Technical Responsibilities业务职责
1. To resolve guest’s various needs through close coordination within the concerned departments.
通过与相关部门的紧密合作，解决客人的各种需求。
2. To ensure and oversee that the Executive receptionist shift procedures/duties are completed on time and are procedurally correct.
确保和监督行政楼层员工日常工作按照程序操作和完成。
3. To ensure that computer reports are done as scheduled.
确保所有报表于限期内完成。
4. To ensure that on-going pertinent/relevant logbook communication to other shifts is maintained.
确保正在进行的相关事宜与下一班次在交班本上有良好的交接。
5. Responsible for assisting in a "hands-on" capacity should be need arise in any outlet or area in the Hotel
有责任对酒店各营业场所提供帮助。
6. Brief incoming GSM. on items to be followed-up.
交接班时清点物品。
7. To assist as required/requested with the solving of any guest complaints/upsets.
按要求处理客人投诉及安抚客人不安情绪
8. Responsible for the timely hand-over, briefing by out going/in coming.
负责于交接班时间，交接重要信息。
9. To acquire through training provided a comprehensive knowledge of Grand Mercure Beijing Central Hotel 's Property Management System
通过培训，熟练掌握北京西单美爵酒店操作系统（Opera）。
10. Responsible for adhering to Grand Mercure Beijing Central Hotel staff rules and staff handbook.
遵守北京西单美爵酒店的员工制度和员工手册。
11. To have a complete understanding of the Hotel’s employee handbook and adhere to the regulations contained.
必须全面理解酒店的员工手册并遵守员工法则。
12. To have a complete understanding of and adhere to the hotel’s policy relating to Fire and Emergency, Hygiene, Health and Safety.
必须全面理解和遵守酒店的消防、卫生、健康和安全政策。
- Commercial & Human Resources Responsibilities商务及人力资源职责
1. Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs.
通过严密的监督，为酒店的经营提供建议，尤其在提高服务标准、增加收入和降低成本等方面。
2. Ensures FD staffs are present at roster times in the appropriate departments.
确保前台员工按照排班上班。
3. Ensures that FD staff behavior, personal grooming and service skills are in line with Grand Mercure Beijing Central Hotel standards.
确保前台员工仪容仪表，礼貌礼仪，着装始终符合酒店相关规定
4. To ensure that all staff behavior and service skills are in line with the hotel standards.
确保酒店员工日常行为及服务技能符合规范
Job Profile 任职资格
- English Skills 英文良好
- PHYSICAL 个人情况
1.Healthy 身体健康
- Job Knowledge / Skills 工作知识及技能
1. Knowledge and experience in Internet and other major computer programs.掌握使用互联网及其它主要电脑系统的知识。
2. Ability to use Front Office computer systems.掌握应用销售及前台的电脑系统。
- Professional Experience 专业经验
