· Coordinating all aspects of the Club Intercontinental to ensure the smooth operation and highest level of guest satisfaction at all times.
· 协调洲际俱乐部的各个方面，确保一直平稳运营和具有最高的客户满意度。
· Ensuring that all team member shave the necessary resources available to exceed guest expectations.
· 确保所有团队成员具有必要的有效资源超出客户预期。
· Provide exceptional Concierge information to our guests about local and area attractions, restaurants,theatres, special events, tickets, confirmations and other available services.
· 为我们的客户提供全面的礼宾资讯，包括本地和地区的景点，餐厅，剧院，特别活动，门票，确认和其他有效服务。
· Develop and maintain strong guest relationships to ensure Intercontinental Ambassador loyalty.
· 发展和维持密切的客户关系以确保对洲际大使的忠诚度。
· Consistently seeking ideas for enhancing the Club Intercontinental product and services.
· 始终如一的，为提高洲际俱乐部的产品和服务而寻求思路。
· Maintaining communication with all departments within the hotel to ensure that Club Intercontinental standards are delivered on a consistent basis.
· 与酒店内部的各个部门保持沟通，以确保在一致的基础上执行洲际俱乐部标准。
· Facilitate the Training &development of the Club Intercontinental Team. Participate in the Training& Communication process of all colleagues providing service to Club Intercontinental.
· 促进洲际俱乐部团队的培训和发展。参与为洲际俱乐部提供服务的所有员工的培训和交流过程。
· Reviews arrival reports and VIP’s to ensure all special requirements are met or exceeded.
· 审查收到的报告和贵宾信息，以确保满足所有特殊请求或超出预期。
· Works with the Sous Chef to determine the daily Club Intercontinental menu & food presentation, in line with Club Intercontinental Standards of Procedures & Service.
· 与副厨师长一起决定洲际俱乐部餐厅菜单和食品供应，在流程和服务上与洲际俱乐部标准相一致。
· Tracking and forecasting daily,weekly and monthly Club Intercontinental occupancy.
· 跟踪和预测每天，每周和每月洲际俱乐部的入住情况。
· Strong and effective communications with all other departments, highlighting Club Intercontinental area to ensure the proper level of service to our guests.
· 与所有其他部门进行密切的，有效的沟通，突出洲际俱乐部区域，确保为我们的客户提供合适水平的服务。
· Supervising all contributing staff members who provide services to the Club Intercontinental area to ensure that the appropriate services levels are provided and achieved at all times.
· 监督所有为洲际俱乐部提供服务，作出贡献的员工，确保任何时候都提供适当的完美的服务。
· Provides direction and guidance to Club Intercontinental Service in order to maintain service and food quality levels.
· 为了维持服务和食品质量水平，对洲际俱乐部服务提供方针和指导。
· Involvement with training,development and performance management of all Club Intercontinental colleagues.
· 参与所有洲际俱乐部员工的培训，发展和业绩管理。
· Participating in recruitment and training of new Club Intercontinental colleagues.
· 参与招聘和培训新的洲际俱乐部员工。
· Attend Department Communication meetings of other Departments.
· 参加部门领导会议，与其他部门一起的部门交流会议。
· Propose and facilitate innovative, cost-effective guest experience enhancements.
· 建议和推进创新，提高经济的顾客体验。
· Be accountable for operational costs and expenses - Monthly Profit & Loss Statement/Adherence to budget.
· 负责运营成本和费用，月度损益表/财政预算。
· Maintaining and reporting deficiencies in the department and knowledge of all safety and emergency procedures.
· 维护和报告部门中的差异，具有所有安全和紧急应变程序的知识。
