· Promote a helpfuland professional image to the guest, and give full co-operation to any guestrequiring assistance, with a prompt caring and helpful attitude.
对客塑造一个专业及乐于助人的形象，当客人遇到任何需要帮助的情况时，及时的以关怀和帮助的态度给予充分配合。
Be fully conversant with all services and facilities offered by the
hotel as well as the local surroundings.
要完全熟知酒店及本地其他场所的服务和设施。
Answer inquiries from guests
regarding restaurants, transportation, and entertainment in the local
area.
要对客人关于本地餐厅、交通和娱乐活动的问题做出回答。
Suggest
off-the-beaten path places to guests to present authentic dinning, entertainment,
and travel experience.
为客人推荐一些不同寻常的正宗的饮食、娱乐活动以及旅行体验。
Perform opening and closing procedures at all
Guest Services Area.
负责所有宾客服务部所属区域的营业和关闭的相关工作。
Ensure all guests experience a fresh and
modern check-in/check-out procedure.
确保所有客人在办理入住、离店手续时，都能有新颖和时尚的体验。
Assist with luggage and door upon guest
request.
当客人提出需要行李和开门服务时应提供相应服务。
Perform curbside check in for special guests
on mobile devices.
使用移动设备为特殊客人在房间办理入住手续。
Ensure that guest history is maintained
accurately and up to date.
确保客史信息维护的正确性和时效性。
Ensure that the Guest Services and surrounding
area are kept clean and always organized.
确保宾客服务部及其他周边区域随时都保持干净和整洁的状态。
Anticipate guest needs and offer related
services and suggestions accordingly.
预知客人需求，并提供相关服务和建议。
Find opportunities to surprise and delight
guests to create memorable moments.
寻找为客人创造惊喜的机会，从而制造难忘时光。
Be able to build small talks with guests
during every interaction to engage with guests.
能够在每一次与客人相处的时候闲聊一会，从而与客人建立友好的关系。
Be entirely flexible and adapt to rotate
within the different positions of the Guest Services or any other
Department of the hotel as needed.
能够在需要时完全灵活地工作在宾客服务部各个岗位，或酒店其他各个部门。
Ensure that all daily special rooms, special
request rooms, Long Stay guest rooms for arrivals are blocked in advance
and accordingly and welcome amenities are appropriately ordered.
确保所有每日特殊房间，有特别要求的房间，长住客人房间都会在客人抵店前提前锁定，并且提前准备好欢迎礼品。
Be knowledgeable of all hotel
outlets and hours of operation.
熟知酒店所有运营部门信息及营业时间。
Upsell larger rooms or suites
to enhance guest experience and maximize revenue.
推销更大的房间或套房给客人，以提升客人更好的入住体验及酒店收益最大化。
Cross sell F&B space and
products.
交叉销售餐厅餐位及产品。
Post on a timely basis all
laundry, restaurant and other charges
as needed.
将客人的洗衣费用、餐饮费用及其他费用及时入账。
Print room status reports, complete welcome
cards/calls and communicate available services and amenities.
打印房态表，完成欢迎卡片/欢迎电话，以及沟通相应的服务及物品。
Perform daily end of shift deposits and
correct "drop" procedures.
完成每日班次结束后结算程序和正确的“投账”程序。
Review Up-To-Date Report and Trace File on a
regular basis during the day.
每天定期检查Up-To-Date Report和Trace File。
Settle bill accurately through credit card or
cash transaction.
准确地通过信用卡或现金形式结账。
Keep learning not only Guest Service area but
also other Rooms departments and F&B operations.
不断学习宾客服务部的相关知识，及其他运营部门的相关知识。
Coordinate, process and distribute all
incoming reservations during off hours of Revenue Manager and be responsible
for telephone inquiries and information services for the hotel.
负责酒店的电话问询、答疑等服务，并在收益经理休息时，负责协调、处理和分配所有接收到的客房预定。
Optimize revenue through
timely and accurate bookings.
通过及时、准确的酒店相关预订提高酒店收益。
Follow and complete the work that is arranged by supervisor and
perform other duties as assigned by superior.
按照上级领导的工作安排，完成工作，履行上级分派的其它职责。
